Service Care Solutions - Social Work
Leicester, Leicestershire
Service Care Solutions are looking for an Executive Secretary to work within Leicestershire Police on a 6-month initial contract. Location: Leicester Job role/responsibilities: To obtain information that may be required by the Commissioner or his/her Chief Executive on a regular ad hoc basis; extract information from records and files or obtain as necessary from internal or external sources and prepare information in appropriate format. To maintain document filing system and retrieve files or documents as required. To open and sort post and distribute accordingly. To maintain pending files and records of matters to be brought forward and ensure that the Commissioner, or in his/her absence his/her Chief Executive is aware of matter requiring their attention. To provide a word processing service on confidential matters and general assistance in the OPCC as own duties allow or as otherwise instructed. To take down in note format or shorthand and transcribe non-routine correspondence, reports, memoranda, etc. and working from manuscripts or corrected drafts and/or recorded speech. Produce statements, reports. Schedules etc. To attend meetings and take down in note format or shorthand the minutes of such meetings, transcribe draft minutes for approval and distribute copies of approved minutes or Action Sheets where appropriate. Assist and book training courses, vehicle hire, accommodation, travel, etc for the Commissioner and the whole of the OPCC Team. Audio Typing carried out for meetings where actions are required. Knowledge/Experience required: Proven experience of clerical work to include typing of reports, letters, and minutes. Experience using Microsoft Word, Excel, PowerPoint, and Outlook. Experience organising, attending meetings, and taking minutes and drafting correspondence. Could work unsupervised and be flexible to achieve deadlines. Have excellent written and spoken communication skills. Ability and experience of providing a high level of service to customers both internally and externally. Knowledge required: Educated to GCSE min. Grade C/4 or equivalent in English Language or have work experience of using English Language to that level. To hold a Word Processing qualification or have experience in a secretarial based role. If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: . Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.
May 19, 2024
Full time
Service Care Solutions are looking for an Executive Secretary to work within Leicestershire Police on a 6-month initial contract. Location: Leicester Job role/responsibilities: To obtain information that may be required by the Commissioner or his/her Chief Executive on a regular ad hoc basis; extract information from records and files or obtain as necessary from internal or external sources and prepare information in appropriate format. To maintain document filing system and retrieve files or documents as required. To open and sort post and distribute accordingly. To maintain pending files and records of matters to be brought forward and ensure that the Commissioner, or in his/her absence his/her Chief Executive is aware of matter requiring their attention. To provide a word processing service on confidential matters and general assistance in the OPCC as own duties allow or as otherwise instructed. To take down in note format or shorthand and transcribe non-routine correspondence, reports, memoranda, etc. and working from manuscripts or corrected drafts and/or recorded speech. Produce statements, reports. Schedules etc. To attend meetings and take down in note format or shorthand the minutes of such meetings, transcribe draft minutes for approval and distribute copies of approved minutes or Action Sheets where appropriate. Assist and book training courses, vehicle hire, accommodation, travel, etc for the Commissioner and the whole of the OPCC Team. Audio Typing carried out for meetings where actions are required. Knowledge/Experience required: Proven experience of clerical work to include typing of reports, letters, and minutes. Experience using Microsoft Word, Excel, PowerPoint, and Outlook. Experience organising, attending meetings, and taking minutes and drafting correspondence. Could work unsupervised and be flexible to achieve deadlines. Have excellent written and spoken communication skills. Ability and experience of providing a high level of service to customers both internally and externally. Knowledge required: Educated to GCSE min. Grade C/4 or equivalent in English Language or have work experience of using English Language to that level. To hold a Word Processing qualification or have experience in a secretarial based role. If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: . Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.
So, you're looking for a new job How about an exciting role working on a military estate in support of our Army customers? You'll get to work independently assisting with scheduling needs of maintenance teams across the business. Join a great team at Aspire Defence Services As a Resource Allocator, you'll be responsible for delivering a high level of Customer Service to both internal departments and external customers, ensuring all jobs raised by the Help Desk are actioned accordingly and within timescales, scheduling work for the Maintenance teams and Liaising with Sub Contractors, Customers and Engineers. This means you'll need to stay focused on tasks and be able to think of the solutions before others even see the problems. You'll take responsibility for assigning reactive and pre-planned maintenance requests to the appropriate engineer. Liaising with the Help Desk, you will act as a focal point for all job enquiries and ensure that all enquiries taken are dealt with in an efficient and competent manner You'll have to proactively monitor the engineers' job schedules ensuring all works are allocated correctly and rapidly responding to changing requirements, using negotiating skills to obtain additional manpower as and when required, to ensure full operational cover is maintained. You'll work independently, but you're never fully alone and will always have regular team meetings with a Support Manager who will provide you with everything you need to be great at your job. And you'll always get continued training to help further develop your skills, so that when you're ready to move your career to the next level, you'll be prepared. But first, meet the team With a 35-year contract, making soldiers' lives better is at the heart of everything we do at Aspire Defence Services. Seriously, picture a heart (the real one) and imagine how hard it works to keep the body running, making sure every part gets exactly what it needs to thrive. That's our mission; to deliver a modern, fully serviced, flexible working environment for soldiers. And just as the heart needs certain parts to keep the body alive, we need the dedication and commitment of our people to support our customers. We deliver a broad range of services for one-third of the British Army living and working on our patch, and we're proud of the work we do. We're all about nurturing great teams, and our award-winning safety and wellbeing initiatives are built on keeping an eye out for one another and having a good work-life balance. In addition to being part of our team, you'll also get 25 days annual leave plus bank holidays, as well as the option to buy and sell holiday Contributory Company Pension Plan matched up to 6%, plus individual life assurance A shopping discounts scheme Employee assistance and health and wellbeing check ins Reward and recognition to celebrate outstanding achievements Free on-site parking Ready to join the team? You must have GCSE level (or equivalent) Grade C in English Language and maths. And ECDL (or equivalent) Computer Qualification. Salary: up to £28,700 depending on experience Location: Larkhill Please note: Our garrisons are tobacco free working environments. As part of this role, you will be required to obtain security clearance prior to starting with us. ADSL has a legal responsibility to ensure that all its employees have the right to live and work in the UK. If you are invited to an interview, you will be asked to bring with you original copies of documentation that provides evidence of your right to live and work in the UK. Applicants needing skilled worker sponsorship may not be suitable for this post due to the immediacy of the appointment. If you are made an offer of employment, this will be subject to ADSL verifying that you are eligible to work in the UK before you start work. We are an equal opportunities employer and do not discriminate against protected characteristics. We guarantee that candidates will be given the same consideration and will pass through our established procedures. Please note, this vacancy may close early if we receive a high volume of applications.
May 19, 2024
Full time
So, you're looking for a new job How about an exciting role working on a military estate in support of our Army customers? You'll get to work independently assisting with scheduling needs of maintenance teams across the business. Join a great team at Aspire Defence Services As a Resource Allocator, you'll be responsible for delivering a high level of Customer Service to both internal departments and external customers, ensuring all jobs raised by the Help Desk are actioned accordingly and within timescales, scheduling work for the Maintenance teams and Liaising with Sub Contractors, Customers and Engineers. This means you'll need to stay focused on tasks and be able to think of the solutions before others even see the problems. You'll take responsibility for assigning reactive and pre-planned maintenance requests to the appropriate engineer. Liaising with the Help Desk, you will act as a focal point for all job enquiries and ensure that all enquiries taken are dealt with in an efficient and competent manner You'll have to proactively monitor the engineers' job schedules ensuring all works are allocated correctly and rapidly responding to changing requirements, using negotiating skills to obtain additional manpower as and when required, to ensure full operational cover is maintained. You'll work independently, but you're never fully alone and will always have regular team meetings with a Support Manager who will provide you with everything you need to be great at your job. And you'll always get continued training to help further develop your skills, so that when you're ready to move your career to the next level, you'll be prepared. But first, meet the team With a 35-year contract, making soldiers' lives better is at the heart of everything we do at Aspire Defence Services. Seriously, picture a heart (the real one) and imagine how hard it works to keep the body running, making sure every part gets exactly what it needs to thrive. That's our mission; to deliver a modern, fully serviced, flexible working environment for soldiers. And just as the heart needs certain parts to keep the body alive, we need the dedication and commitment of our people to support our customers. We deliver a broad range of services for one-third of the British Army living and working on our patch, and we're proud of the work we do. We're all about nurturing great teams, and our award-winning safety and wellbeing initiatives are built on keeping an eye out for one another and having a good work-life balance. In addition to being part of our team, you'll also get 25 days annual leave plus bank holidays, as well as the option to buy and sell holiday Contributory Company Pension Plan matched up to 6%, plus individual life assurance A shopping discounts scheme Employee assistance and health and wellbeing check ins Reward and recognition to celebrate outstanding achievements Free on-site parking Ready to join the team? You must have GCSE level (or equivalent) Grade C in English Language and maths. And ECDL (or equivalent) Computer Qualification. Salary: up to £28,700 depending on experience Location: Larkhill Please note: Our garrisons are tobacco free working environments. As part of this role, you will be required to obtain security clearance prior to starting with us. ADSL has a legal responsibility to ensure that all its employees have the right to live and work in the UK. If you are invited to an interview, you will be asked to bring with you original copies of documentation that provides evidence of your right to live and work in the UK. Applicants needing skilled worker sponsorship may not be suitable for this post due to the immediacy of the appointment. If you are made an offer of employment, this will be subject to ADSL verifying that you are eligible to work in the UK before you start work. We are an equal opportunities employer and do not discriminate against protected characteristics. We guarantee that candidates will be given the same consideration and will pass through our established procedures. Please note, this vacancy may close early if we receive a high volume of applications.
Swift Placements are working with a local authority based in Leeds who are seeking a dedicated and detail-oriented Administration Licensing Officer to join their team for a period of 6 months FTC. The role involves supporting the licensing process for various activities and ensuring compliance with regulatory requirements. The ideal candidate will possess strong organisational skills, attention to detail, and a proactive approach to administration. Monday to Friday Hours: 9:00- 5:00pm Pay rate: £16.69 per hour. 6 months FTC. Competitive salary based on experience. Key Responsibilities: Process and administer applications for various licenses issued by the local authority, such as taxi licenses, street trading licenses, etc. To be responsible for processing new licence applications or the renewal of licences and Permits. Review license applications to ensure completeness and accuracy of information. Liaise with applicants and stakeholders to gather necessary documentation and information. To handle, process and balance cash and cheques received while processing licence applications and issue receipts. To deal with telephone enquiries and respond to emails and letters from the public, trade, outside agencies, and other Council departments. To ensure effective, timely and efficient input to the licensing system to maintain accurate records and track progress of work. Undertake appropriate checks in accordance with the 'fit and proper' and safeguarding procedures and guidelines, including criminal record checks via the Disclosure & Barring Service (DBS), to ensure accurate application submissions are made. Coordinate and schedule inspections or assessments as required. Prepare and issue licenses upon approval, ensuring all conditions are met. Respond to inquiries and provide information to the public regarding licensing procedures and requirements. Qualifications and Skills: Previous experience in administration, ideally within a licensing or regulatory environment. Demonstrating ability in English Language equivalent to GCSE grade C or have one year's relevant office experience. Awareness that taxi and private hire vehicles, drivers and operators must be licensed, as determined by legislation, and the role this plays in protecting the travelling public. Attention to detail and accuracy in data entry and documentation. Excellent communication skills, both verbal and written. Ability to work independently as well as part of a team. Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook). Knowledge of relevant legislation, regulations, and procedures related to licensing (desirable). Ability to maintain confidentiality and handle sensitive information appropriately. Commitment to providing excellent customer service. If you are passionate about administration and ensuring compliance with regulations, we encourage you to apply for this rewarding opportunity. If you meet the qualifications and are interested in this opportunity, apply for the role with a copy of their CV or alternatively contact Arsalan Mohammed at Swift Placements.
May 19, 2024
Full time
Swift Placements are working with a local authority based in Leeds who are seeking a dedicated and detail-oriented Administration Licensing Officer to join their team for a period of 6 months FTC. The role involves supporting the licensing process for various activities and ensuring compliance with regulatory requirements. The ideal candidate will possess strong organisational skills, attention to detail, and a proactive approach to administration. Monday to Friday Hours: 9:00- 5:00pm Pay rate: £16.69 per hour. 6 months FTC. Competitive salary based on experience. Key Responsibilities: Process and administer applications for various licenses issued by the local authority, such as taxi licenses, street trading licenses, etc. To be responsible for processing new licence applications or the renewal of licences and Permits. Review license applications to ensure completeness and accuracy of information. Liaise with applicants and stakeholders to gather necessary documentation and information. To handle, process and balance cash and cheques received while processing licence applications and issue receipts. To deal with telephone enquiries and respond to emails and letters from the public, trade, outside agencies, and other Council departments. To ensure effective, timely and efficient input to the licensing system to maintain accurate records and track progress of work. Undertake appropriate checks in accordance with the 'fit and proper' and safeguarding procedures and guidelines, including criminal record checks via the Disclosure & Barring Service (DBS), to ensure accurate application submissions are made. Coordinate and schedule inspections or assessments as required. Prepare and issue licenses upon approval, ensuring all conditions are met. Respond to inquiries and provide information to the public regarding licensing procedures and requirements. Qualifications and Skills: Previous experience in administration, ideally within a licensing or regulatory environment. Demonstrating ability in English Language equivalent to GCSE grade C or have one year's relevant office experience. Awareness that taxi and private hire vehicles, drivers and operators must be licensed, as determined by legislation, and the role this plays in protecting the travelling public. Attention to detail and accuracy in data entry and documentation. Excellent communication skills, both verbal and written. Ability to work independently as well as part of a team. Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook). Knowledge of relevant legislation, regulations, and procedures related to licensing (desirable). Ability to maintain confidentiality and handle sensitive information appropriately. Commitment to providing excellent customer service. If you are passionate about administration and ensuring compliance with regulations, we encourage you to apply for this rewarding opportunity. If you meet the qualifications and are interested in this opportunity, apply for the role with a copy of their CV or alternatively contact Arsalan Mohammed at Swift Placements.
Decants Officer Contract: Full-time, One year fixed term contract Salary: £36,864 per annum plus eligibility for performance related pay Location: Hale Village, Tottenham, London N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Based in our Decants Team, you will oversee the housing of people needing to be decanted on both a temporary and permanent basis. Taking responsibility for the decant process, you will work with the housing teams to ensure that all tenancy beginnings and endings run smoothly and speedily. you will also be the liaison between the resident and Newlon. You will have a solutions-based approach to your work, together with the ability to work independently, and as part of a team. To succeed, you'll already have a proven track record in a housing management setting, or of delivering results in void and re-let processes, together with a comprehensive understanding of the social or private housing rented sectors. You'll have the skills to deliver great customer service, combined with the ability to empathise with the needs of our residents and a genuine commitment to resolving issues. As a first-class communicator, you will be able to work in collaboration with colleagues and contractors to make sure we consistently deliver quick solutions for our customers. Due to the nature of the work, you will be expected to work some early mornings, evenings and weekends. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. Closing date: 23:59 on Tuesday 21 May 2024. Online assessments will be held between Friday 24 and Tuesday 28 May 2024. Interviews will be held in-person at our offices in Hale Village on Tuesday 4 June 2024. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. No agencies please.
May 19, 2024
Full time
Decants Officer Contract: Full-time, One year fixed term contract Salary: £36,864 per annum plus eligibility for performance related pay Location: Hale Village, Tottenham, London N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Based in our Decants Team, you will oversee the housing of people needing to be decanted on both a temporary and permanent basis. Taking responsibility for the decant process, you will work with the housing teams to ensure that all tenancy beginnings and endings run smoothly and speedily. you will also be the liaison between the resident and Newlon. You will have a solutions-based approach to your work, together with the ability to work independently, and as part of a team. To succeed, you'll already have a proven track record in a housing management setting, or of delivering results in void and re-let processes, together with a comprehensive understanding of the social or private housing rented sectors. You'll have the skills to deliver great customer service, combined with the ability to empathise with the needs of our residents and a genuine commitment to resolving issues. As a first-class communicator, you will be able to work in collaboration with colleagues and contractors to make sure we consistently deliver quick solutions for our customers. Due to the nature of the work, you will be expected to work some early mornings, evenings and weekends. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. Closing date: 23:59 on Tuesday 21 May 2024. Online assessments will be held between Friday 24 and Tuesday 28 May 2024. Interviews will be held in-person at our offices in Hale Village on Tuesday 4 June 2024. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. No agencies please.
Job Opportunity: Project Administrator ? Location: Southend Remuneration: £25,000 - £27,000 per year Contract Details: Permanent, Full Time Number of People Required: 1 Driving Required: No Responsibilities Support the Manager in daily operationsCoordinate all job planning requirements for the DepartmentScheduling the most appropriate teams for planned works.Liaise with the technical sales team and key account team to prioritise worksEnsure that all jobs are completed in line with the schedulePrepare Compliance Reports and Certificates, sending them to relevant points of contactAct as the point of contact between sales and the client Your Daily Duties Communicate information and major changes to the appropriate staff within the businessConfirm availability of labour and determine lead times for jobsCreate programmes of works for large or multiple site contractsMonitor jobs and schedule them promptlyChase subcontractors for dates if not supplied within a timely mannerBe aware of any contract requirements and make the coordinators aware of theseAnalyse and report on engineer's productivityRaise sub-contract purchase orders for authorisation Key Skills and Qualifications Highly organised and detail-orientedStrong interpersonal and customer service skillsAbility to work well under pressure and maintain a professional approachComputer literate and efficient in using digital compliance systemsKnowledge of building services and contractual awareness is advantageous ? Why Join Our Team? ? In this role, you'll have the opportunity to work in a highly pressurised environment where no two days are the same. You'll be part of a supportive and talented team, delivering top-notch service to our clients. Bring your assertiveness, attention to detail, and excellent organisational skills, and thrive within our professional and dynamic culture. Apply Now! If you're ready to take on this exciting opportunity, click the "Apply Now" button below. We can't wait to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 19, 2024
Full time
Job Opportunity: Project Administrator ? Location: Southend Remuneration: £25,000 - £27,000 per year Contract Details: Permanent, Full Time Number of People Required: 1 Driving Required: No Responsibilities Support the Manager in daily operationsCoordinate all job planning requirements for the DepartmentScheduling the most appropriate teams for planned works.Liaise with the technical sales team and key account team to prioritise worksEnsure that all jobs are completed in line with the schedulePrepare Compliance Reports and Certificates, sending them to relevant points of contactAct as the point of contact between sales and the client Your Daily Duties Communicate information and major changes to the appropriate staff within the businessConfirm availability of labour and determine lead times for jobsCreate programmes of works for large or multiple site contractsMonitor jobs and schedule them promptlyChase subcontractors for dates if not supplied within a timely mannerBe aware of any contract requirements and make the coordinators aware of theseAnalyse and report on engineer's productivityRaise sub-contract purchase orders for authorisation Key Skills and Qualifications Highly organised and detail-orientedStrong interpersonal and customer service skillsAbility to work well under pressure and maintain a professional approachComputer literate and efficient in using digital compliance systemsKnowledge of building services and contractual awareness is advantageous ? Why Join Our Team? ? In this role, you'll have the opportunity to work in a highly pressurised environment where no two days are the same. You'll be part of a supportive and talented team, delivering top-notch service to our clients. Bring your assertiveness, attention to detail, and excellent organisational skills, and thrive within our professional and dynamic culture. Apply Now! If you're ready to take on this exciting opportunity, click the "Apply Now" button below. We can't wait to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Role Overview The Cardiff Energy Team provides a Procurement and Bureau service to Savills Property Management Division clients. The role is based in the Cardiff office and although will report into the Operations Department will be a fundamental role across the whole of Savills Energy.The role is to manage the triaging and general non-specialist/Non AM query management of our "Zendesk" help desk tickets, working alongside and collaboratively with all teams within Savills Energy. The role is to support as and when required the query manager with Zendesk triaging the initial inbound queries, ensuring that the ticket is allocated to the relevant support team with the relevant information highlighted to make it as easy as possible for the assignee to deal with. There is a further task to work with the business improvement team and our customer service teams to identify patterns and help implement process changes to reduce the number of queries that are received, either by effective communication, automation or proactive actions. This has the potential to be a varied role with involvement in most aspects of the utilities and energy management service. Key Responsibilities • Work closely with Heads of Department to ensure that we are effectively managing the Zendesk help desk tickets.• Assist with the triaging of Zendesk Tickets, following rules for prioritising tickets and including managing the awaiting information and other triaging queues.• Review (left hand side) ticket field data omissions within Zendesk and ensure these are completed.• Reduce the volume of tickets sent to the teams by solving less complex tickets and quick wins at point of triage. This covers all aspects of our service to clients.• Where a general non-specialist non Account Managed query is received, manage and resolve the query to conclusion.• Where a query involves a number of issues that would need to be resolved by a number of different teams, keeping track of these and escalating to the relevant manager where appropriate.• Help identify, manage and put together processes for queries that may currently sit outside the usual remits of the teams.• Assist with reporting from our Zendesk software, and cross reference against other sources of information to identify trends and areas of potential improvement.• Use the query system reporting tool to look for patterns and insights into incoming tickets.• Assist with ongoing maintenance and development of Zendesk setup and the reporting tool, Explore.• Assist with other projects from time to time such as work sprints and data cleanses. However the ultimate priority is covering triage.• Ability to utilise all systems available to Savills Energy (internal: Zendesk/Explore, Optima, Compass, DCS, PMDATA, Asana, Proactis, SSRS) (external: ECOES, DC/DA, DNO, supplier portals etc)• Assist with record keeping, including filing of emails.• Be a go-to person if someone needs assistance with using Zendesk or answering general Non Account Managed or non-specialist queries.• Look for continuous improvements within Zendesk and processes within the department.• Plan and organise workload to ensure deadlines are met.• Maintain a high level of professionalism when dealing with clients and colleagues.• There will be a need to be curious and have detectiCardive skills Key Skills • Strong team player: builds relationships and collaborates with others• A logical thinker• Good attention to detail and being able to work under pressure• Organises workload effectively and efficiently.• Excellent written and verbal communication skills• Able to retain lots of information• Flexible approach to workload• Takes initiative Team Overview The Energy team sits within the Savills Property Management Division and provides an energy bureau and procurement service to the Property Management client portfolio.The successful candidate will work alongside Savills Property Management's Sustainability and Commercial functions to help manage and develop a client focussed Energy and Utility service. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
May 19, 2024
Full time
Role Overview The Cardiff Energy Team provides a Procurement and Bureau service to Savills Property Management Division clients. The role is based in the Cardiff office and although will report into the Operations Department will be a fundamental role across the whole of Savills Energy.The role is to manage the triaging and general non-specialist/Non AM query management of our "Zendesk" help desk tickets, working alongside and collaboratively with all teams within Savills Energy. The role is to support as and when required the query manager with Zendesk triaging the initial inbound queries, ensuring that the ticket is allocated to the relevant support team with the relevant information highlighted to make it as easy as possible for the assignee to deal with. There is a further task to work with the business improvement team and our customer service teams to identify patterns and help implement process changes to reduce the number of queries that are received, either by effective communication, automation or proactive actions. This has the potential to be a varied role with involvement in most aspects of the utilities and energy management service. Key Responsibilities • Work closely with Heads of Department to ensure that we are effectively managing the Zendesk help desk tickets.• Assist with the triaging of Zendesk Tickets, following rules for prioritising tickets and including managing the awaiting information and other triaging queues.• Review (left hand side) ticket field data omissions within Zendesk and ensure these are completed.• Reduce the volume of tickets sent to the teams by solving less complex tickets and quick wins at point of triage. This covers all aspects of our service to clients.• Where a general non-specialist non Account Managed query is received, manage and resolve the query to conclusion.• Where a query involves a number of issues that would need to be resolved by a number of different teams, keeping track of these and escalating to the relevant manager where appropriate.• Help identify, manage and put together processes for queries that may currently sit outside the usual remits of the teams.• Assist with reporting from our Zendesk software, and cross reference against other sources of information to identify trends and areas of potential improvement.• Use the query system reporting tool to look for patterns and insights into incoming tickets.• Assist with ongoing maintenance and development of Zendesk setup and the reporting tool, Explore.• Assist with other projects from time to time such as work sprints and data cleanses. However the ultimate priority is covering triage.• Ability to utilise all systems available to Savills Energy (internal: Zendesk/Explore, Optima, Compass, DCS, PMDATA, Asana, Proactis, SSRS) (external: ECOES, DC/DA, DNO, supplier portals etc)• Assist with record keeping, including filing of emails.• Be a go-to person if someone needs assistance with using Zendesk or answering general Non Account Managed or non-specialist queries.• Look for continuous improvements within Zendesk and processes within the department.• Plan and organise workload to ensure deadlines are met.• Maintain a high level of professionalism when dealing with clients and colleagues.• There will be a need to be curious and have detectiCardive skills Key Skills • Strong team player: builds relationships and collaborates with others• A logical thinker• Good attention to detail and being able to work under pressure• Organises workload effectively and efficiently.• Excellent written and verbal communication skills• Able to retain lots of information• Flexible approach to workload• Takes initiative Team Overview The Energy team sits within the Savills Property Management Division and provides an energy bureau and procurement service to the Property Management client portfolio.The successful candidate will work alongside Savills Property Management's Sustainability and Commercial functions to help manage and develop a client focussed Energy and Utility service. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
Vehicle Strategy Analyst - 39435 - £31.72/hr umbrella rate Jonathan Lee Recruitment has an exciting opportunity for an experienced and collaborative Vehicle Strategy Analyst to join our client's inclusive and friendly team. This full-time Vehicle Strategy Analyst role is based in Fen End and offers an Umbrella rate of £31.72 per hour (Inside IR35) along with the opportunity to be part of a positive and diverse workplace culture. As a Vehicle Strategy Analyst, you will deliver real impact to both the customer and to the company through defining clear proposals for delivery by programme management and measuring current business performance to propose improvements. You will also have a clear focus on optimising value for the customers and for the business. In your first few weeks in this Vehicle Strategy Analyst role, you can expect to: Provide data and insights to support continual development of our whole life plan for every brand Coordinate a portfolio of study projects from concept through to cycle plan approval to maximise the value of the customer offering Work with a cross-functional team to scope the appropriate programme content to meet customer, technical, attribute, and financial requirements, ensuring we have appropriate resource, funding, and application plans Develop new processes and inputting into the improvement of existing processes to ensure robust, documented and successful delivery of the business unit strategy To apply for this Vehicle Strategy Analyst role, your soft skills, expertise and experience should include: Strategic Development experience, able to use data and insights to develop a strategic plan and proposal Cross-functional Stakeholder Management experience and the ability to work with a wide network of stakeholders to complete a strategic project Process Interrogation and Development - able to assess processes and propose improvements to deliver robust and deliverable strategic proposals In return for your passion, collaborative approach and commitment, you'll receive a generous contract per hour rate of £31.72 and join a friendly and inclusive culture. If this contract Vehicle Strategy Analyst job in Fen End motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 19, 2024
Full time
Vehicle Strategy Analyst - 39435 - £31.72/hr umbrella rate Jonathan Lee Recruitment has an exciting opportunity for an experienced and collaborative Vehicle Strategy Analyst to join our client's inclusive and friendly team. This full-time Vehicle Strategy Analyst role is based in Fen End and offers an Umbrella rate of £31.72 per hour (Inside IR35) along with the opportunity to be part of a positive and diverse workplace culture. As a Vehicle Strategy Analyst, you will deliver real impact to both the customer and to the company through defining clear proposals for delivery by programme management and measuring current business performance to propose improvements. You will also have a clear focus on optimising value for the customers and for the business. In your first few weeks in this Vehicle Strategy Analyst role, you can expect to: Provide data and insights to support continual development of our whole life plan for every brand Coordinate a portfolio of study projects from concept through to cycle plan approval to maximise the value of the customer offering Work with a cross-functional team to scope the appropriate programme content to meet customer, technical, attribute, and financial requirements, ensuring we have appropriate resource, funding, and application plans Develop new processes and inputting into the improvement of existing processes to ensure robust, documented and successful delivery of the business unit strategy To apply for this Vehicle Strategy Analyst role, your soft skills, expertise and experience should include: Strategic Development experience, able to use data and insights to develop a strategic plan and proposal Cross-functional Stakeholder Management experience and the ability to work with a wide network of stakeholders to complete a strategic project Process Interrogation and Development - able to assess processes and propose improvements to deliver robust and deliverable strategic proposals In return for your passion, collaborative approach and commitment, you'll receive a generous contract per hour rate of £31.72 and join a friendly and inclusive culture. If this contract Vehicle Strategy Analyst job in Fen End motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Customer & Contracts Administrator Location: Crowborough Salary: £24,000 - £26,000 per annum Hours: 9:00 am to 5:30 pm, Monday to Friday (37 hours per week) Benefits: 25 days holiday + Bank Holidays, Parking, Monthly Bonus, Pension, Fun Supportive team Do you have experience within contracts administration? Can you manage customer queries within a professional manner and manage calmly queries within lease agreements? Job Description: Join this friendly, relaxed team as a Customer / Contracts & Maintenance Administrator, where you'll play a vital role in the day-to-day operations of a busy niche company. Working within a supportive team of 7 you will responsible for providing exceptional service to customers, managing maintenance queries, liaising with contractors, reviewing lease agreements and contracts, processing documentation, and handling general administrative tasks. No two day will be the same! Main tasks and responsibilities: Providing efficient and effective service to customers Updating and maintaining CRM system Recording and monitoring maintenance queries Handling telephone calls and queries professionally Managing and actioning incoming emails Liaising with customers regarding maintenance progress Raising job sheets, ordering parts, and monitoring progress Liaising with contractors to ensure repairs are completed timely Reviewing Lease Agreements and Contracts, liaising with Solicitors and customers, registering documentation to Land Registry, and filing documents with Courts Raising purchase orders and processing invoices Producing and sending letters Handling general day-to-day administration tasks Skills Required: Proven skills within Administration (Legal, Housing, Estate Agency), as well as the ability to manage customer queries effectively Proficiency in using Microsoft products and general IT literacy Commitment to providing high standards of customer care Excellent communication skills, both verbal and written Ability to handle complaints and difficult situations Desired Experience: If you have worked within legal processes/or contracts with engineers/suppliers or even Estate Agency this would be an advantage due to the nature of the administration work involved. If you are interested in this varied role and would like to be considered, please apply today with your most up to date CV OR Send your CV in confidence to . This role is being managed by Debbie Foster - Recruitment Consultant - Tunbridge Wells - Office Angels - . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 19, 2024
Full time
Customer & Contracts Administrator Location: Crowborough Salary: £24,000 - £26,000 per annum Hours: 9:00 am to 5:30 pm, Monday to Friday (37 hours per week) Benefits: 25 days holiday + Bank Holidays, Parking, Monthly Bonus, Pension, Fun Supportive team Do you have experience within contracts administration? Can you manage customer queries within a professional manner and manage calmly queries within lease agreements? Job Description: Join this friendly, relaxed team as a Customer / Contracts & Maintenance Administrator, where you'll play a vital role in the day-to-day operations of a busy niche company. Working within a supportive team of 7 you will responsible for providing exceptional service to customers, managing maintenance queries, liaising with contractors, reviewing lease agreements and contracts, processing documentation, and handling general administrative tasks. No two day will be the same! Main tasks and responsibilities: Providing efficient and effective service to customers Updating and maintaining CRM system Recording and monitoring maintenance queries Handling telephone calls and queries professionally Managing and actioning incoming emails Liaising with customers regarding maintenance progress Raising job sheets, ordering parts, and monitoring progress Liaising with contractors to ensure repairs are completed timely Reviewing Lease Agreements and Contracts, liaising with Solicitors and customers, registering documentation to Land Registry, and filing documents with Courts Raising purchase orders and processing invoices Producing and sending letters Handling general day-to-day administration tasks Skills Required: Proven skills within Administration (Legal, Housing, Estate Agency), as well as the ability to manage customer queries effectively Proficiency in using Microsoft products and general IT literacy Commitment to providing high standards of customer care Excellent communication skills, both verbal and written Ability to handle complaints and difficult situations Desired Experience: If you have worked within legal processes/or contracts with engineers/suppliers or even Estate Agency this would be an advantage due to the nature of the administration work involved. If you are interested in this varied role and would like to be considered, please apply today with your most up to date CV OR Send your CV in confidence to . This role is being managed by Debbie Foster - Recruitment Consultant - Tunbridge Wells - Office Angels - . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Customer Service team with a Resource Scheduler who will support with neighbourhood or repairs queries and will be hired initially on a 6 month FTC. The role is based close to Richmond, close to a station. This position will be a fully office based position initially so you will need to live in the SW London area. Your new roleYour new role will involve resolving customer queries, owning them from start to finish across various channels including phone, email, webchat and social media. You will support customers accessing online services, making referrals and signposting, taking reports of anti-social behaviour or dealing with repairs/maintenance queries. A large proportion of this role will involve the scheduling, planning and support with maintenance queries, booking in engineers and a full cycle of resource planning within a housing association environment.What you'll need to succeedIn order to be successful, you must have recent experience within a Contact Centre ideally with scheduling of repairs, maintenance and planning in an office-based customer service position, ideally with experience in housing, property, construction or public services. You will be within easy reach of Richmond/ South West London and be immediately available to start work as this is a fully on site position. What you'll get in returnIn return you'll be offered a 6 month fixed term contract with possibility to extend subject to organisational needs and personal performance, you will be offered a competitive salary of £30,000 (pro-rata over the 6 months), other benefits include 27 days holiday plus bank holidays (pro-rata over 6 months), hours are 36 per week either 8-4.15 Monday to Thursday and 8-4pm on Friday or 9-5.15 Monday to Thursday and 9-5pm on Friday, well-being allowance of £30 per month and other fantastic benefits.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 19, 2024
Full time
A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Customer Service team with a Resource Scheduler who will support with neighbourhood or repairs queries and will be hired initially on a 6 month FTC. The role is based close to Richmond, close to a station. This position will be a fully office based position initially so you will need to live in the SW London area. Your new roleYour new role will involve resolving customer queries, owning them from start to finish across various channels including phone, email, webchat and social media. You will support customers accessing online services, making referrals and signposting, taking reports of anti-social behaviour or dealing with repairs/maintenance queries. A large proportion of this role will involve the scheduling, planning and support with maintenance queries, booking in engineers and a full cycle of resource planning within a housing association environment.What you'll need to succeedIn order to be successful, you must have recent experience within a Contact Centre ideally with scheduling of repairs, maintenance and planning in an office-based customer service position, ideally with experience in housing, property, construction or public services. You will be within easy reach of Richmond/ South West London and be immediately available to start work as this is a fully on site position. What you'll get in returnIn return you'll be offered a 6 month fixed term contract with possibility to extend subject to organisational needs and personal performance, you will be offered a competitive salary of £30,000 (pro-rata over the 6 months), other benefits include 27 days holiday plus bank holidays (pro-rata over 6 months), hours are 36 per week either 8-4.15 Monday to Thursday and 8-4pm on Friday or 9-5.15 Monday to Thursday and 9-5pm on Friday, well-being allowance of £30 per month and other fantastic benefits.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
My Client based in Avonmouth is looking to recruit an internal sales / administrator to join their busy team. This is a full time office based role, working Monday to Friday, with the option of one day working from home. This is a busy role requiring excellent customer service / relationship management as you will be the main point of contact for your clients, providing advise on the products, processing orders accurately on the system and providing them a complete service from initial enquiry to order entry. If you are friendly, experienced in customer service / internal sales or administration looking for a lovely new career please get in touch. Salary dependant on experience £24-£30k plus quarterly profit related bonus and also a yearly bonus,
May 19, 2024
Full time
My Client based in Avonmouth is looking to recruit an internal sales / administrator to join their busy team. This is a full time office based role, working Monday to Friday, with the option of one day working from home. This is a busy role requiring excellent customer service / relationship management as you will be the main point of contact for your clients, providing advise on the products, processing orders accurately on the system and providing them a complete service from initial enquiry to order entry. If you are friendly, experienced in customer service / internal sales or administration looking for a lovely new career please get in touch. Salary dependant on experience £24-£30k plus quarterly profit related bonus and also a yearly bonus,
Job Title: Receptionist Start Date: ASAP Contract Length: 1 month initially- possible extension Location: Edinburgh (EH3) Hourly Rate: £11.44 per hour Working Hours: Monday to Friday- 08:30-17:30As a receptionist, you will be the first point of contact for clients, visitors, and employees. You will play a crucial role in creating a positive and welcoming environment while ensuring efficient communication within our client's company. Main Duties: Greeting visitors and directing them to the appropriate person or department Answering phone calls and emails in a professional and timely manner Managing the reception area, including maintaining cleanliness and organization Handling incoming and outgoing mail and packages Assisting with administrative tasks such as data entry, filing, and scheduling appointments Providing general administrative support to the team as needed Key Skills: Proven experience as a receptionist or similar role Excellent communication and interpersonal skills Professional appearance and demeanour Strong organizational and multitasking abilities Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Ability to remain calm and composed under pressure If you are enthusiastic, detail-oriented, and passionate about providing exceptional customer service, we would love to hear from you! Please apply with your CV.
May 19, 2024
Full time
Job Title: Receptionist Start Date: ASAP Contract Length: 1 month initially- possible extension Location: Edinburgh (EH3) Hourly Rate: £11.44 per hour Working Hours: Monday to Friday- 08:30-17:30As a receptionist, you will be the first point of contact for clients, visitors, and employees. You will play a crucial role in creating a positive and welcoming environment while ensuring efficient communication within our client's company. Main Duties: Greeting visitors and directing them to the appropriate person or department Answering phone calls and emails in a professional and timely manner Managing the reception area, including maintaining cleanliness and organization Handling incoming and outgoing mail and packages Assisting with administrative tasks such as data entry, filing, and scheduling appointments Providing general administrative support to the team as needed Key Skills: Proven experience as a receptionist or similar role Excellent communication and interpersonal skills Professional appearance and demeanour Strong organizational and multitasking abilities Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Ability to remain calm and composed under pressure If you are enthusiastic, detail-oriented, and passionate about providing exceptional customer service, we would love to hear from you! Please apply with your CV.
Does working 4 days a week but with FULL pay sound like a dream?! It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group! Job Title: Head of Clinical Operations Location: Home based with travel Salary: Up to £100,000 (dependent on experience) plus £4000 car allowance plus £20,000 bonus (dependent performance related) Reports to: Chief Operating Officer - Education Accountable to: Head of Trauma Informed Practice & Director of Quality About the Role: We are looking for an experienced clinical leader to join our growing Clinical team, and provide leadership, direction, and management of our Clinical provision throughout Outcomes First Group, to enable the delivery of excellent outcomes across our schools, residential homes and adult services. This role will directly contribute to the delivery of our clinical outcomes, ensuring that our wellbeing and therapeutic services are delivered to the highest possible standard, in line with appropriate governing bodies & quality assurance processes. The role will also support the continued development and embedding of Outcomes First Group Trauma Informed Practice Strategy. It is our mission to build incredible futures by empowering neurodiverse pupils to be happy and make their way in the world. Leadership and Administration: To act as the lead operational Manager for our Clinical provision and provide robust governance of clinical / well-being services Develop and implement departmental goals, policies, and procedures. Manage the budget, allocation of resources, and ensure financial sustainability. Collaborate with other department heads and senior management to align our Clinical services with Outcomes First Group's overall mission and objectives. Maintain knowledge on industry trends, research, and best practices to drive continuous improvement. Team Management: Oversee the recruitment, training, and supervision of all Clinical Team members. Provide continued professional development opportunities for team members. Conduct regular performance reviews, providing constructive feedback to achieve positive outcomes. Foster a collaborative and supportive work environment. Clinical Oversight: Ensure the delivery of high-quality Clinical assessment, diagnosis, and intervention services to our service users. Review and approve EHCP plans, therapy techniques, and progress reports. Keep updated on latest research and treatment methodologies to guide clinical decision-making. Address complex or challenging cases and provide support and expertise to team members. To assess and support the management of risk within services. Essential: Masters Level or Doctoral degree in a Clinical Discipline. HCPC registered with extensive experience of special educational needs and/or CAMHS service delivery. Minimum of years of clinical experience as a Psychologist, Occupational Therapist, SALT or Psychotherapist with demonstrable leadership and management experience. Experienced in Trauma Informed Practice and/or Neurodivergence Experienced in systemic ways of working to support the helpers Outstanding communication and interpersonal skills. Regulatory understanding: Experience of working in a regulated environment and delivering high quality Clinical services Governance focused: Experience of ensuring clinical staff work effectively and within national standards. Experienced leader with proven track record of managing a sizable team and delivering Clinical services to a broad client base Experience of creation and management of budgets Track record of maintain strong relationships at all levels History of successful delivery of efficiency and standards improvements Track record of delivering high standards of customer service Experience working with local authorities Used to work with ROI measurement & outcomes analysis Motivational and structured people leader Proven track record of continuously improving performance and standards across multiple teams Brings external best practice knowledge to the function Driven and self-motivated Confident presenter and influencer of others About the Group Outcomes First Group is the largest independent provider of special needs education and care. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Our divisional brands include Acorn Education and Options Autism. For more information on the group please visit: For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils. All successful applicants will be subject to a fully Enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks Work 4 days, be paid for 5 T&C's apply - following successful completion of the probation period And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover We are committed to the safeguarding and promoting the welfare of our people. All successful applicants will be subject to a fully enhanced DBS.
May 19, 2024
Full time
Does working 4 days a week but with FULL pay sound like a dream?! It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group! Job Title: Head of Clinical Operations Location: Home based with travel Salary: Up to £100,000 (dependent on experience) plus £4000 car allowance plus £20,000 bonus (dependent performance related) Reports to: Chief Operating Officer - Education Accountable to: Head of Trauma Informed Practice & Director of Quality About the Role: We are looking for an experienced clinical leader to join our growing Clinical team, and provide leadership, direction, and management of our Clinical provision throughout Outcomes First Group, to enable the delivery of excellent outcomes across our schools, residential homes and adult services. This role will directly contribute to the delivery of our clinical outcomes, ensuring that our wellbeing and therapeutic services are delivered to the highest possible standard, in line with appropriate governing bodies & quality assurance processes. The role will also support the continued development and embedding of Outcomes First Group Trauma Informed Practice Strategy. It is our mission to build incredible futures by empowering neurodiverse pupils to be happy and make their way in the world. Leadership and Administration: To act as the lead operational Manager for our Clinical provision and provide robust governance of clinical / well-being services Develop and implement departmental goals, policies, and procedures. Manage the budget, allocation of resources, and ensure financial sustainability. Collaborate with other department heads and senior management to align our Clinical services with Outcomes First Group's overall mission and objectives. Maintain knowledge on industry trends, research, and best practices to drive continuous improvement. Team Management: Oversee the recruitment, training, and supervision of all Clinical Team members. Provide continued professional development opportunities for team members. Conduct regular performance reviews, providing constructive feedback to achieve positive outcomes. Foster a collaborative and supportive work environment. Clinical Oversight: Ensure the delivery of high-quality Clinical assessment, diagnosis, and intervention services to our service users. Review and approve EHCP plans, therapy techniques, and progress reports. Keep updated on latest research and treatment methodologies to guide clinical decision-making. Address complex or challenging cases and provide support and expertise to team members. To assess and support the management of risk within services. Essential: Masters Level or Doctoral degree in a Clinical Discipline. HCPC registered with extensive experience of special educational needs and/or CAMHS service delivery. Minimum of years of clinical experience as a Psychologist, Occupational Therapist, SALT or Psychotherapist with demonstrable leadership and management experience. Experienced in Trauma Informed Practice and/or Neurodivergence Experienced in systemic ways of working to support the helpers Outstanding communication and interpersonal skills. Regulatory understanding: Experience of working in a regulated environment and delivering high quality Clinical services Governance focused: Experience of ensuring clinical staff work effectively and within national standards. Experienced leader with proven track record of managing a sizable team and delivering Clinical services to a broad client base Experience of creation and management of budgets Track record of maintain strong relationships at all levels History of successful delivery of efficiency and standards improvements Track record of delivering high standards of customer service Experience working with local authorities Used to work with ROI measurement & outcomes analysis Motivational and structured people leader Proven track record of continuously improving performance and standards across multiple teams Brings external best practice knowledge to the function Driven and self-motivated Confident presenter and influencer of others About the Group Outcomes First Group is the largest independent provider of special needs education and care. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Our divisional brands include Acorn Education and Options Autism. For more information on the group please visit: For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils. All successful applicants will be subject to a fully Enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks Work 4 days, be paid for 5 T&C's apply - following successful completion of the probation period And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover We are committed to the safeguarding and promoting the welfare of our people. All successful applicants will be subject to a fully enhanced DBS.
IFA Administrator Based: Guildford, Surrey Salary: £36,000 + Benefits and bonus This is a brilliant opportunity for a technical and professional individual to take on a new role in the company. The role of Administrator and will be working in a team including Paraplanners and also Financial Planners ensuring the most demanding private clients receive the highest level of service. It is an ideal position for someone who enjoys the technical aspects of administration and looking to develop their knowledge and experience. Key attributes: An excellent telephone manner and customer service skills. The ability to work in a structured and planned manner especially when under pressure to meet deadlines. Good keyboard skills required and PC literate with a sound understanding of Microsoft Word and basic familiarity with Microsoft Excel. Being able to work in a team and also unsupervised to high standards. This is an excellent opportunity to develop your career with a proactive employer who will support your career growth.
May 19, 2024
Full time
IFA Administrator Based: Guildford, Surrey Salary: £36,000 + Benefits and bonus This is a brilliant opportunity for a technical and professional individual to take on a new role in the company. The role of Administrator and will be working in a team including Paraplanners and also Financial Planners ensuring the most demanding private clients receive the highest level of service. It is an ideal position for someone who enjoys the technical aspects of administration and looking to develop their knowledge and experience. Key attributes: An excellent telephone manner and customer service skills. The ability to work in a structured and planned manner especially when under pressure to meet deadlines. Good keyboard skills required and PC literate with a sound understanding of Microsoft Word and basic familiarity with Microsoft Excel. Being able to work in a team and also unsupervised to high standards. This is an excellent opportunity to develop your career with a proactive employer who will support your career growth.
A client based walking distance from Marble Arch Station is recruiting for a PA/Adminisrator to work for 1 Director. This position is a 1 year contract, which may possibly go permanent. Monday to Friday 9am - 5.30pm We are recruiting for an experienced Administrator / PA. This individual will be required to provide an efficient and effective support service with respect to all administration, communication and relevant office-related duties. Essential Skills required: Solid, proven experience in administrative roles Excellent working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint Excellent interpersonal and communication skills The ability to work independently as well as under direction Well organised with great attention to detail Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties Proven track record in planning, organisation, and time management Confident working with senior management, clients, and customers & operational team Maintain a high level of confidentiality Customer Care - Capable of delivering results and meeting customer expectations Self-motivated, tenacious and result-oriented with a positive outlook Calm and authoritative under pressure with an ability to manage across all boundaries in a crisis Be fluent in both verbal and written English Advantageous skills required: A sales / business development / brokerage administration background Conversational / Fluent French-speaking Marketing Experience CRM experience Key Responsibilities Administration support for the client services desk and sales & business development team Dealing with requests for information and sales administration for the office & field-based business development team ensuring that messages, leads and enquiries are passed onto the relevant salesperson. Managing the correspondence between the business development team and their clients Monitoring customer accounts Updating the company CRM system Liaising with the Logistics team Dealing with client enquiries via email and telephone Updating the operations databases Administration support for senior management PA Duties Bonus scheme Ability to Commute: London (required) Work Location: This position is 100% based in the office
May 19, 2024
Full time
A client based walking distance from Marble Arch Station is recruiting for a PA/Adminisrator to work for 1 Director. This position is a 1 year contract, which may possibly go permanent. Monday to Friday 9am - 5.30pm We are recruiting for an experienced Administrator / PA. This individual will be required to provide an efficient and effective support service with respect to all administration, communication and relevant office-related duties. Essential Skills required: Solid, proven experience in administrative roles Excellent working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint Excellent interpersonal and communication skills The ability to work independently as well as under direction Well organised with great attention to detail Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties Proven track record in planning, organisation, and time management Confident working with senior management, clients, and customers & operational team Maintain a high level of confidentiality Customer Care - Capable of delivering results and meeting customer expectations Self-motivated, tenacious and result-oriented with a positive outlook Calm and authoritative under pressure with an ability to manage across all boundaries in a crisis Be fluent in both verbal and written English Advantageous skills required: A sales / business development / brokerage administration background Conversational / Fluent French-speaking Marketing Experience CRM experience Key Responsibilities Administration support for the client services desk and sales & business development team Dealing with requests for information and sales administration for the office & field-based business development team ensuring that messages, leads and enquiries are passed onto the relevant salesperson. Managing the correspondence between the business development team and their clients Monitoring customer accounts Updating the company CRM system Liaising with the Logistics team Dealing with client enquiries via email and telephone Updating the operations databases Administration support for senior management PA Duties Bonus scheme Ability to Commute: London (required) Work Location: This position is 100% based in the office
Are you looking for a role that truly offers flexibility to support a work/life balance? Are you looking for a role where you are not always sat behind a desk? Are you a friendly and approachable individual who enjoys engaging with people from a range of diverse ages and backgrounds? If so, we could have the perfect role for you! We're looking for Casual Library Assistant to be a part of our close-knit library service! Our libraries deliver essential community-based support, promoting the benefits of reading for everyone, offering a quality, trusted information service, bridging digital inclusion through supporting safe access to online resources, and curating a programme of events and activities that meet the needs of targeted audiences. The Opportunity Salary: £13.21 to £13.43 per hour (includes annual leave entitlement) Casual employees whose principal place of work is within the boundaries of Crawley Borough Council can make a claim for this market supplement for each hour worked. Contract Type: Casual Working Pattern: Casual hours (up to 37 hours per week) Location: Crawley Library Southgate Avenue, Crawley, RH10 6HG and East Grinstead Library 32-40 West Street East Grinstead, RH19 4SR Interview Date: 10 June 2024 and 11 June 2024. Crawley is a modern and friendly library in a spacious building including a café, near the town centre. It is home to the Business & Intellectual Property Centre and Employ Crawley for help with setting up you own business or looking for a job. The library works in partnership with Crawley College and is the lending library for all their further and higher education courses. East Grinstead is a modern, friendly library located in the town centre. In good weather, a garden is available. The library is also home to a Tourist Information desk. We are looking for friendly, enthusiastic, and resourceful individuals, with excellent digital skills to work up to 30 hours per week during July and August. After the summer period, your hours will be in line with your flexibility and the library's operational needs. Your shifts will vary between Monday to Saturday. You will work in line with the libraries core hours (09:00am to 5:00pm). You will be the go-to person for customers at the library, providing high quality assistance with their questions and guiding them to other services as needed. Its not just about the books! We are looking for someone who understands the power of community and the importance of fostering a love for reading in people of all ages. You will have the opportunity to participate in exciting library programmes such as Baby Rhyme Time session for parents and babies or Knit and Natter. Customer service is at the forefront of the library service, as it plays an important role in creating a vibrant and dynamic workplace. It requires flexibility, creativity, and initiative from those who work there. This could mean helping a customer log -on to the library Wi-Fi or a reading recommendation. The variety of our work means that no two days are the same. We get huge job satisfaction from helping everyone who comes through our doors, and you could too! Further Information The reference number for this role is CPP00936. Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check. Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success. We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.
May 19, 2024
Full time
Are you looking for a role that truly offers flexibility to support a work/life balance? Are you looking for a role where you are not always sat behind a desk? Are you a friendly and approachable individual who enjoys engaging with people from a range of diverse ages and backgrounds? If so, we could have the perfect role for you! We're looking for Casual Library Assistant to be a part of our close-knit library service! Our libraries deliver essential community-based support, promoting the benefits of reading for everyone, offering a quality, trusted information service, bridging digital inclusion through supporting safe access to online resources, and curating a programme of events and activities that meet the needs of targeted audiences. The Opportunity Salary: £13.21 to £13.43 per hour (includes annual leave entitlement) Casual employees whose principal place of work is within the boundaries of Crawley Borough Council can make a claim for this market supplement for each hour worked. Contract Type: Casual Working Pattern: Casual hours (up to 37 hours per week) Location: Crawley Library Southgate Avenue, Crawley, RH10 6HG and East Grinstead Library 32-40 West Street East Grinstead, RH19 4SR Interview Date: 10 June 2024 and 11 June 2024. Crawley is a modern and friendly library in a spacious building including a café, near the town centre. It is home to the Business & Intellectual Property Centre and Employ Crawley for help with setting up you own business or looking for a job. The library works in partnership with Crawley College and is the lending library for all their further and higher education courses. East Grinstead is a modern, friendly library located in the town centre. In good weather, a garden is available. The library is also home to a Tourist Information desk. We are looking for friendly, enthusiastic, and resourceful individuals, with excellent digital skills to work up to 30 hours per week during July and August. After the summer period, your hours will be in line with your flexibility and the library's operational needs. Your shifts will vary between Monday to Saturday. You will work in line with the libraries core hours (09:00am to 5:00pm). You will be the go-to person for customers at the library, providing high quality assistance with their questions and guiding them to other services as needed. Its not just about the books! We are looking for someone who understands the power of community and the importance of fostering a love for reading in people of all ages. You will have the opportunity to participate in exciting library programmes such as Baby Rhyme Time session for parents and babies or Knit and Natter. Customer service is at the forefront of the library service, as it plays an important role in creating a vibrant and dynamic workplace. It requires flexibility, creativity, and initiative from those who work there. This could mean helping a customer log -on to the library Wi-Fi or a reading recommendation. The variety of our work means that no two days are the same. We get huge job satisfaction from helping everyone who comes through our doors, and you could too! Further Information The reference number for this role is CPP00936. Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check. Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success. We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.
Building Recruitment Company
Weston-super-mare, Somerset
Job: AdministratorStart date: Monday 20 May 2024Working pattern: Monday to Friday, 8am to 4pmSalary - £25,954Location - Weston office ( site based, no hybrid option )Expected duration - 6 to 10 weeks Summary of Role: As Administrator - you will provide an efficient and professional front of house service to visitors to the organisation - putting customer service at the heart of everything you do. You will also support an administrative service for the Workplace and Facilities Coordinator. You will be the first point of contact for colleagues and visitors attending our offices Key Areas of Responsibility: Provide all office visitors and colleagues with a professional and welcoming customer focused experience in a professional and courteous manner. Communicate clearly and appropriately with colleagues and customers at all times. Maintain accurate electronic records and data. Respond to all requests on a timely manner in a solution focused approach. Ensure you understand the business purpose and contribute to achieving it. Work collaboratively to establish, develop and maintain effective working relationships across the business. Take an organised approach to work, plan, monitor and adapt to priorities between competing demands. Undertake interoffice visual checks on arrival to enable colleagues comfort and performance and report adverse findings to senior member of the team. Maintain the security of the office through a vigilant approach to visitors at the point of access. Act as a fire warden for the building. Perform administrative tasks including data collection for facilities audits in collaboration with the wider facilities team. Skills, Knowledge and Experience: Skills, knowledge and experience required for a Level 1 - Team Member role, along with the below role specific requirements: Good level of knowledge and experience of MS office systems. Experience in reception/administration role. Excellent communications skills both verbal and written, with ability to liaise with a wide range of customers. Demonstrable commitment to the delivery of excellent customer service. Team player. Manual handling skills Excellent organisational and time management skills to effectively prioritise workstreams. Able to work independently and in a team environment. Professional/Vocational/Academic Qualifications: Good level of IT literacy. Good level of literacy and numeracy. Manual handling training. To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
May 19, 2024
Full time
Job: AdministratorStart date: Monday 20 May 2024Working pattern: Monday to Friday, 8am to 4pmSalary - £25,954Location - Weston office ( site based, no hybrid option )Expected duration - 6 to 10 weeks Summary of Role: As Administrator - you will provide an efficient and professional front of house service to visitors to the organisation - putting customer service at the heart of everything you do. You will also support an administrative service for the Workplace and Facilities Coordinator. You will be the first point of contact for colleagues and visitors attending our offices Key Areas of Responsibility: Provide all office visitors and colleagues with a professional and welcoming customer focused experience in a professional and courteous manner. Communicate clearly and appropriately with colleagues and customers at all times. Maintain accurate electronic records and data. Respond to all requests on a timely manner in a solution focused approach. Ensure you understand the business purpose and contribute to achieving it. Work collaboratively to establish, develop and maintain effective working relationships across the business. Take an organised approach to work, plan, monitor and adapt to priorities between competing demands. Undertake interoffice visual checks on arrival to enable colleagues comfort and performance and report adverse findings to senior member of the team. Maintain the security of the office through a vigilant approach to visitors at the point of access. Act as a fire warden for the building. Perform administrative tasks including data collection for facilities audits in collaboration with the wider facilities team. Skills, Knowledge and Experience: Skills, knowledge and experience required for a Level 1 - Team Member role, along with the below role specific requirements: Good level of knowledge and experience of MS office systems. Experience in reception/administration role. Excellent communications skills both verbal and written, with ability to liaise with a wide range of customers. Demonstrable commitment to the delivery of excellent customer service. Team player. Manual handling skills Excellent organisational and time management skills to effectively prioritise workstreams. Able to work independently and in a team environment. Professional/Vocational/Academic Qualifications: Good level of IT literacy. Good level of literacy and numeracy. Manual handling training. To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Legal Administration Placement Location: Warrington, UK Duration: 3 months Salary: £23,152 per annum (pro-rota based on duration) Working Hours: 37.00 per week Stat Date: June/July 2024 Help keep taps flowing and toilets flushing across the North West At United Utilities, we're not only essential service providers to over 7 million customers across the region but we're also at the forefront of tackling some of the biggest climate and environmental challenges in a generation. All our people are essential in achieving our net zero targets and creating a more resilient North West. It's a big job and a lot of work goes on behind the scenes to keep things running smoothly for our customers. From operating our pipes and improving water quality, to embracing new technologies and safeguarding the local environment - whether you're in our head office or out on site, there's always plenty going on. Our internship programmes will give you the opportunity to learn first-hand how we make this happen. We have been awarded with a Glassdoor Employees' Choice Award, recognising the Best Places to Work in 2020. We were ranked company in the UK, based solely on the input of employees, who provide feedback on their jobs, work environments and companies on Glassdoor, one of the world's largest job and recruiting sites. You will be joining the United Utilities family of over 5,000 employees who all help to provide great service for our 7 million customers. Our Intern Summer Placement Programmes will give you the opportunity to learn first-hand how we make this happen. Role Overview In the Legal department the successful placement applicant will join a large team working on real business projects, carrying out a variety of tasks across our legal team. We're looking for someone who can bring new perspectives to our work. We will help you gain an understanding of the projects being undertaken by United Utilities Legal Services department and the methods used to deliver them. Specific tasks may be assigned during this time. You will be accountable for delivering these with the support of your line manager. Working closely with the Legal Services team the post holder will administer processes and provide effective support to the Legal Services team (and, if required, other parts of the General Counsel Department) to ensure that the delivery of services are fit for purpose and undertaken efficiently and effectively. You will have the opportunity to work on a wide variety of processes and tackle different challenges. What we are looking for You must be motivated and enthusiastic, an excellent team player, possessing ambition and drive. You should also have a keen eye for detail and problem solving ability. You should possess good written and interpersonal skills and have the ability to communicate and influence across all levels. You should be able to be comfortable working flexibly (independently or as part of a team) across a range of tasks and activities to deadlines, be able to prioritise your time and be proficient with Microsoft office. To apply you need to: Either be working towards a law degree or legal qualification, or otherwise demonstrate a committed interest in a career in the law and have suitable qualifications in English and Maths. Benefits If you want to join an FTSE 100 company that wants to disrupt the water industry and you want to make a positive change in the world we would like to hear from you. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Due to the length of your programme being 3 months you will be engaged via our resourcing partner Reed Talent Solutions. Internship Duration 3 months How to apply All roles will be advertised on our United Utilities Career's Page. Roles will be advertised on selected University portals to encourage applications. All applications will need to be completed online through the United Utilities Careers Page. We need fantastic people to enable us to deliver a great service to the public. We are committed to reaching and recruiting from every community and then supporting employees to achieve their full potential ensuring they feel valued and included, regardless of their gender, age, race, disability, sexual orientation, or social background. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from the Disclosure Scotland / the Disclosure and Barring Service.
May 19, 2024
Full time
Legal Administration Placement Location: Warrington, UK Duration: 3 months Salary: £23,152 per annum (pro-rota based on duration) Working Hours: 37.00 per week Stat Date: June/July 2024 Help keep taps flowing and toilets flushing across the North West At United Utilities, we're not only essential service providers to over 7 million customers across the region but we're also at the forefront of tackling some of the biggest climate and environmental challenges in a generation. All our people are essential in achieving our net zero targets and creating a more resilient North West. It's a big job and a lot of work goes on behind the scenes to keep things running smoothly for our customers. From operating our pipes and improving water quality, to embracing new technologies and safeguarding the local environment - whether you're in our head office or out on site, there's always plenty going on. Our internship programmes will give you the opportunity to learn first-hand how we make this happen. We have been awarded with a Glassdoor Employees' Choice Award, recognising the Best Places to Work in 2020. We were ranked company in the UK, based solely on the input of employees, who provide feedback on their jobs, work environments and companies on Glassdoor, one of the world's largest job and recruiting sites. You will be joining the United Utilities family of over 5,000 employees who all help to provide great service for our 7 million customers. Our Intern Summer Placement Programmes will give you the opportunity to learn first-hand how we make this happen. Role Overview In the Legal department the successful placement applicant will join a large team working on real business projects, carrying out a variety of tasks across our legal team. We're looking for someone who can bring new perspectives to our work. We will help you gain an understanding of the projects being undertaken by United Utilities Legal Services department and the methods used to deliver them. Specific tasks may be assigned during this time. You will be accountable for delivering these with the support of your line manager. Working closely with the Legal Services team the post holder will administer processes and provide effective support to the Legal Services team (and, if required, other parts of the General Counsel Department) to ensure that the delivery of services are fit for purpose and undertaken efficiently and effectively. You will have the opportunity to work on a wide variety of processes and tackle different challenges. What we are looking for You must be motivated and enthusiastic, an excellent team player, possessing ambition and drive. You should also have a keen eye for detail and problem solving ability. You should possess good written and interpersonal skills and have the ability to communicate and influence across all levels. You should be able to be comfortable working flexibly (independently or as part of a team) across a range of tasks and activities to deadlines, be able to prioritise your time and be proficient with Microsoft office. To apply you need to: Either be working towards a law degree or legal qualification, or otherwise demonstrate a committed interest in a career in the law and have suitable qualifications in English and Maths. Benefits If you want to join an FTSE 100 company that wants to disrupt the water industry and you want to make a positive change in the world we would like to hear from you. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Due to the length of your programme being 3 months you will be engaged via our resourcing partner Reed Talent Solutions. Internship Duration 3 months How to apply All roles will be advertised on our United Utilities Career's Page. Roles will be advertised on selected University portals to encourage applications. All applications will need to be completed online through the United Utilities Careers Page. We need fantastic people to enable us to deliver a great service to the public. We are committed to reaching and recruiting from every community and then supporting employees to achieve their full potential ensuring they feel valued and included, regardless of their gender, age, race, disability, sexual orientation, or social background. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from the Disclosure Scotland / the Disclosure and Barring Service.
Strategic Planning Summer Internship Job ID: UU00486 Location: Warrington, UK (possibility for some hybrid working as well as office based working, to be agreed with line manager during on boarding process) Duration: 10 weeks Salary: £23,152 per annum (pro rata based on duration) Working Hours: 37.00 per week Introduction United Utilities provides water and sewage services to seven million people across the North West of England. It's a big job and a lot of work goes on behind the scenes to keep things running smoothly for our customers. From operating our pipes and improving water quality, to embracing new technologies and safeguarding the local environment - whether you're in our head office or out on site, there's always plenty going on. Our internship programmes will give you the opportunity to learn first-hand how we make this happen. Role Overview In the Asset Management department you will join our Strategic Planning Team, a forward-thinking team working to promote innovative, cost beneficial and resilient solutions to key environmental and Asset Management challenges. The Strategic Planning team are also responsible for producing our Water Resources Management Plan and Drought Plan, Water Quality and Water Trading plans. We are now in the process of making detailed long term County Plans to show our customers the plans for their local areas in the long term. United Utilities has a long history of leading in these areas and investing in young talent. In this role you will lead in the gathering of data and information from a variety of sources adding analytical support to our teams, support on developing visual graphics to help promote our plans and develop new innovative ideas on how we can develop our plans. This intern role will specifically support in creating our county plans pulling together a wealth of information such as; Local risks, maintenance issues, asset performance, growth in the area, environmental considerations, future water quality projections, catchment plans etc. We also require support turning these local county plans into our long-term regulatory plans. As part of this fantastic opportunity, we will also provide you with an opportunity to work with several teams across United Utilities to increase your knowledge, confidence, experience and contacts. This is a great opportunity to get exposure to the water, Asset Management and environmental sector. Skills you will develop include data analysis, business visual design, interpreting data, report writing and internal and external communications. As your internship progress there will be substantial scope to take on additional responsibilities as you gain more experience and gain exposure to other areas of the team. Don't worry, we won't throw you in at the deep end. You'll have mentors and managers with you as you progress through your placement and support you as you work towards your personal development goals. You'll be joining a team based at the United Utilities head office in Warrington and an organisation just voted the 19th best place to work in the UK as voted for by users of Glassdoor. You'll enjoy life on our leafy campus surrounded by over 2,000 colleagues who all help to provide great service for our 7 million customers. What we are looking for You will be aiming for a minimum of a 2:1 in an visual design or environmentally focussed degree such as Geography, Environmental Science, Environmental Engineering or Natural Science and a student at least in your penultimate year at university. You must have a strong and well-developed visual design or analytical skills, with an attention to detail, ability to interpret and analyse data and contribute towards recommendations that consider the needs of the environment, customers and businesses. You should possess excellent design, written and interpersonal skills and have the ability to communicate and influence across multiple stakeholder groups, including being able to creatively use a range of media and presentation skills for qualitative and quantitative information in a means that can be understood by all. You must be highly computer literate (in particular word processing, spreadsheets and presentations). You must demonstrate a willingness to learn and genuine interest in/curiosity about Water Asset Management. You must be motivated and enthusiastic, understand the importance of team work and possess ambition and drive to succeed and make the most out of your internship. You should be able to be comfortable working flexibly across a range of tasks and activities to deadlines, be able to prioritise your time. Benefits If you want to join an FTSE 100 company that wants to disrupt the water industry and you want to make a positive change in the world we would like to hear from you. When you join our intern scheme you'll receive a good salary, and due to the length of your programme you will be engaged via our resourcing partner Reed Talent Solutions. Internship Duration 10 weeks We need fantastic people to enable us to deliver a great service to the public. We are committed to reaching and recruiting from every community and then supporting employees to achieve their full potential ensuring they feel valued and included, regardless of their gender, age, race, disability, sexual orientation or social background. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from the Disclosure Scotland / the Disclosure and Barring Service.
May 19, 2024
Full time
Strategic Planning Summer Internship Job ID: UU00486 Location: Warrington, UK (possibility for some hybrid working as well as office based working, to be agreed with line manager during on boarding process) Duration: 10 weeks Salary: £23,152 per annum (pro rata based on duration) Working Hours: 37.00 per week Introduction United Utilities provides water and sewage services to seven million people across the North West of England. It's a big job and a lot of work goes on behind the scenes to keep things running smoothly for our customers. From operating our pipes and improving water quality, to embracing new technologies and safeguarding the local environment - whether you're in our head office or out on site, there's always plenty going on. Our internship programmes will give you the opportunity to learn first-hand how we make this happen. Role Overview In the Asset Management department you will join our Strategic Planning Team, a forward-thinking team working to promote innovative, cost beneficial and resilient solutions to key environmental and Asset Management challenges. The Strategic Planning team are also responsible for producing our Water Resources Management Plan and Drought Plan, Water Quality and Water Trading plans. We are now in the process of making detailed long term County Plans to show our customers the plans for their local areas in the long term. United Utilities has a long history of leading in these areas and investing in young talent. In this role you will lead in the gathering of data and information from a variety of sources adding analytical support to our teams, support on developing visual graphics to help promote our plans and develop new innovative ideas on how we can develop our plans. This intern role will specifically support in creating our county plans pulling together a wealth of information such as; Local risks, maintenance issues, asset performance, growth in the area, environmental considerations, future water quality projections, catchment plans etc. We also require support turning these local county plans into our long-term regulatory plans. As part of this fantastic opportunity, we will also provide you with an opportunity to work with several teams across United Utilities to increase your knowledge, confidence, experience and contacts. This is a great opportunity to get exposure to the water, Asset Management and environmental sector. Skills you will develop include data analysis, business visual design, interpreting data, report writing and internal and external communications. As your internship progress there will be substantial scope to take on additional responsibilities as you gain more experience and gain exposure to other areas of the team. Don't worry, we won't throw you in at the deep end. You'll have mentors and managers with you as you progress through your placement and support you as you work towards your personal development goals. You'll be joining a team based at the United Utilities head office in Warrington and an organisation just voted the 19th best place to work in the UK as voted for by users of Glassdoor. You'll enjoy life on our leafy campus surrounded by over 2,000 colleagues who all help to provide great service for our 7 million customers. What we are looking for You will be aiming for a minimum of a 2:1 in an visual design or environmentally focussed degree such as Geography, Environmental Science, Environmental Engineering or Natural Science and a student at least in your penultimate year at university. You must have a strong and well-developed visual design or analytical skills, with an attention to detail, ability to interpret and analyse data and contribute towards recommendations that consider the needs of the environment, customers and businesses. You should possess excellent design, written and interpersonal skills and have the ability to communicate and influence across multiple stakeholder groups, including being able to creatively use a range of media and presentation skills for qualitative and quantitative information in a means that can be understood by all. You must be highly computer literate (in particular word processing, spreadsheets and presentations). You must demonstrate a willingness to learn and genuine interest in/curiosity about Water Asset Management. You must be motivated and enthusiastic, understand the importance of team work and possess ambition and drive to succeed and make the most out of your internship. You should be able to be comfortable working flexibly across a range of tasks and activities to deadlines, be able to prioritise your time. Benefits If you want to join an FTSE 100 company that wants to disrupt the water industry and you want to make a positive change in the world we would like to hear from you. When you join our intern scheme you'll receive a good salary, and due to the length of your programme you will be engaged via our resourcing partner Reed Talent Solutions. Internship Duration 10 weeks We need fantastic people to enable us to deliver a great service to the public. We are committed to reaching and recruiting from every community and then supporting employees to achieve their full potential ensuring they feel valued and included, regardless of their gender, age, race, disability, sexual orientation or social background. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from the Disclosure Scotland / the Disclosure and Barring Service.
About The Role At OCS Group, we are recruiting an Operational Administrator, who will manage a high volume of transactions via various methods including telephony (inbound & outbound), order processing, email traffic and maintenance of files which will be audited for compliance purposes. You will be responsible for a portfolio of clients delivering exceptional customer service standards whilst taking full ownership of the end-to-end resolution of all query types meeting agreed SLA's & and KPI's where applicable, always delivering customer service excellence. You will be working Monday to Friday, 08:00 to 16:00, on a permanent full-time basis; 20 hours per week. Main duties and responsibilities of the role: To support the Healthcare & Education sector through general office duties. Performing activities such as: dealing with stream of inbound/outbound phone calls, order input, general enquires/query resolution, email traffic, scanning, filing and photocopying & maintenance of files. This role requires versatility due to the varied nature of the activities Supporting helpdesk by monitoring tasks to be kept within SLA levels Inputting data accurately and attention to detail are a must when both logging and raising queries which will then be referred to the appropriate resolver for action. Obtaining as much information as possible is vital when logging requests in the system To collate and prepare weekly/monthly client KPI reports to agreed SLA timescales. Capturing all required data for analysis by both account managers and clients. You will be required to collate data around both financial and service level KPI's Experience : An excellent knowledge of Microsoft Office/Excel Strong organisational and administration skills Previous demonstratable customer service experience Experience in a call handling & administration environment essential Requirements : You must be self-motivated, flexible, able to work under pressure and able to work under your own initiative as well as being a team player. Computer literacy and excellent communication skills are fundamental elements of this role. Knowledge of Microsoft Office/ Excel is paramount whilst carrying out this role. To provide a high level of administration to internal and external customers for the Healthcare & Education sector About The CompanyOCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
May 19, 2024
Full time
About The Role At OCS Group, we are recruiting an Operational Administrator, who will manage a high volume of transactions via various methods including telephony (inbound & outbound), order processing, email traffic and maintenance of files which will be audited for compliance purposes. You will be responsible for a portfolio of clients delivering exceptional customer service standards whilst taking full ownership of the end-to-end resolution of all query types meeting agreed SLA's & and KPI's where applicable, always delivering customer service excellence. You will be working Monday to Friday, 08:00 to 16:00, on a permanent full-time basis; 20 hours per week. Main duties and responsibilities of the role: To support the Healthcare & Education sector through general office duties. Performing activities such as: dealing with stream of inbound/outbound phone calls, order input, general enquires/query resolution, email traffic, scanning, filing and photocopying & maintenance of files. This role requires versatility due to the varied nature of the activities Supporting helpdesk by monitoring tasks to be kept within SLA levels Inputting data accurately and attention to detail are a must when both logging and raising queries which will then be referred to the appropriate resolver for action. Obtaining as much information as possible is vital when logging requests in the system To collate and prepare weekly/monthly client KPI reports to agreed SLA timescales. Capturing all required data for analysis by both account managers and clients. You will be required to collate data around both financial and service level KPI's Experience : An excellent knowledge of Microsoft Office/Excel Strong organisational and administration skills Previous demonstratable customer service experience Experience in a call handling & administration environment essential Requirements : You must be self-motivated, flexible, able to work under pressure and able to work under your own initiative as well as being a team player. Computer literacy and excellent communication skills are fundamental elements of this role. Knowledge of Microsoft Office/ Excel is paramount whilst carrying out this role. To provide a high level of administration to internal and external customers for the Healthcare & Education sector About The CompanyOCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
AWE currently have an exciting opportunity for a Business Administrator Co-ordinator to join our Engineering, Trials Test & Evaluation team. If you're looking to work in an innovative, fast paced working environment, this is the perfect next step for you. The role will focus on co-ordinating and delivering an efficient, effective, timely and reliable business administration service in support of Hydrodynamics Delivery Unit activity. Location: Reading Package: £27,960- £38,000 per annum (depending on suitability and level of experience) Closing Date: 23rd May 2024 The Role? Key Accountabilities & Responsibilities: Setting of priorities via task management. Co-ordinating resources to meet short and long term service delivery objectives. Achieving and maintaining high standards of transactional administration/information management services. Identifying problems and providing solutions within set parameters or escalating if necessary. Finding ways to continuously improve and exceed customer expectations, making appropriate proposals to management and implementing agreed improvements or changes. Maintain and promote high personal standards in Environment, Safety, Health, Security and Quality. Build good, enduring relationships with stakeholders and team. Planning, allocating and ensuring delivery of tasks. General administration/information management services. Support management activity to meet business needs. Collating of essential training documentation to assist staff and visitor compliance. Provide help, advice and guidance to customers on using the services and systems. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. What will you get from us? As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Maternity Leave- 39 Weeks Full Pay & Paternity Leave- 4 Weeks Full Pay! Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
May 19, 2024
Full time
AWE currently have an exciting opportunity for a Business Administrator Co-ordinator to join our Engineering, Trials Test & Evaluation team. If you're looking to work in an innovative, fast paced working environment, this is the perfect next step for you. The role will focus on co-ordinating and delivering an efficient, effective, timely and reliable business administration service in support of Hydrodynamics Delivery Unit activity. Location: Reading Package: £27,960- £38,000 per annum (depending on suitability and level of experience) Closing Date: 23rd May 2024 The Role? Key Accountabilities & Responsibilities: Setting of priorities via task management. Co-ordinating resources to meet short and long term service delivery objectives. Achieving and maintaining high standards of transactional administration/information management services. Identifying problems and providing solutions within set parameters or escalating if necessary. Finding ways to continuously improve and exceed customer expectations, making appropriate proposals to management and implementing agreed improvements or changes. Maintain and promote high personal standards in Environment, Safety, Health, Security and Quality. Build good, enduring relationships with stakeholders and team. Planning, allocating and ensuring delivery of tasks. General administration/information management services. Support management activity to meet business needs. Collating of essential training documentation to assist staff and visitor compliance. Provide help, advice and guidance to customers on using the services and systems. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. What will you get from us? As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Maternity Leave- 39 Weeks Full Pay & Paternity Leave- 4 Weeks Full Pay! Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.