Account Manager/Client Liaison Officer Southwark Hybrid working 1-2 days in the office 28-32k Are you a passionate and skilled Account Manager looking for your next opportunity? Our client, a well-established regulatory organisation, is seeking a professional, dedicated, and professional Account Manager to join their team in Southwark, London. Responsibilities: Build and maintain strong relationships with clients and approved partners Act as a point of contact for inquiries Regularly communicate with clients to address issues and concerns promptly Carry out checks on data Collaborate with other departments to tackle problems and find resolutions Onboard new approved providers and assist with the application process Prepare regular reports Request and review documentation Maintain a professional service for all stakeholders and represent at external meetings Deliver clear and professional communication via phone, email, and chat functionality Ensure system records are maintained Adhere to GDPR policies at all times. Identify areas for process improvement within administration and Customer Service. Implement process improvements and assist with Requirements: Previous experience in a client-facing role Previous experience of database administration Experience in telephone/call handling Experience in analysing data sets and reporting findings Experience with CRM software for client interactions and data management Proficient in Microsoft Office, specifically Excel for data analysis and reporting In return, our client offers a competitive salary ranging from 28,000 to 32,000 per year, along with a range of benefits including 25 days holiday, up to 8% pension, interest-free season ticket loan, employee assistance programme, and life insurance cover. If you are enthusiastic, client-focused, and have excellent communication and problem-solving skills, we would love to hear from you. Don't miss out on this exciting opportunity to join a thriving organisation. Apply now! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 16, 2024
Full time
Account Manager/Client Liaison Officer Southwark Hybrid working 1-2 days in the office 28-32k Are you a passionate and skilled Account Manager looking for your next opportunity? Our client, a well-established regulatory organisation, is seeking a professional, dedicated, and professional Account Manager to join their team in Southwark, London. Responsibilities: Build and maintain strong relationships with clients and approved partners Act as a point of contact for inquiries Regularly communicate with clients to address issues and concerns promptly Carry out checks on data Collaborate with other departments to tackle problems and find resolutions Onboard new approved providers and assist with the application process Prepare regular reports Request and review documentation Maintain a professional service for all stakeholders and represent at external meetings Deliver clear and professional communication via phone, email, and chat functionality Ensure system records are maintained Adhere to GDPR policies at all times. Identify areas for process improvement within administration and Customer Service. Implement process improvements and assist with Requirements: Previous experience in a client-facing role Previous experience of database administration Experience in telephone/call handling Experience in analysing data sets and reporting findings Experience with CRM software for client interactions and data management Proficient in Microsoft Office, specifically Excel for data analysis and reporting In return, our client offers a competitive salary ranging from 28,000 to 32,000 per year, along with a range of benefits including 25 days holiday, up to 8% pension, interest-free season ticket loan, employee assistance programme, and life insurance cover. If you are enthusiastic, client-focused, and have excellent communication and problem-solving skills, we would love to hear from you. Don't miss out on this exciting opportunity to join a thriving organisation. Apply now! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Monday - Friday 9am - 5pm Ongoing Temp position Office based 16.50- 17.50p/h PAYE Must have previous experience working with Council Tax/Benefits Overall Purpose of Job To serve the customers of the Council by collecting the right council tax from the right person at the right time, and paying the right benefit to the right customer at the right time. To put the Council's vision of seamless local front office service delivery into practice, providing services which reflect and meet the needs of the local community and to support the overall delivery of the Council Tax and Benefits service. Job Context 1. The post holder reports to a Council Tax and Benefits Team Manager. 2. The post holder will be expected to work across any of the service points within the service. 3. The post holder will work flexibly and work as an effective team member. 4. The post holder may be required to undertake home visits or property inspections. 5. The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and in order to ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies. 6. The post holder will be required to wear a uniform and to ensure that all staff adhere to this dress code. Key Tasks and Accountabilities: Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. To undertake all responsibilities listed below: 1. To contribute towards the implementation of a working culture that is result-orientated and customer-focused. 2. To be responsible for continuous personal development by requesting support where and when necessary. 3. To liaise with the staff of all departments, external organisations or customer representatives and attend meetings. 4. To demonstrate a strong commitment to the promotion of equal opportunities. Service Provision and Development 1. To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service. 2. To participate in promotional events including community outreach and exhibitions etc. 3. To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building. 4. To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services. 5. To help support the delivery of continuous improvement within services, by responding to customer demand, reducing and eliminating "waste", and improving performance and efficiency. 6. To work as part of the front office team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation. 7. To demonstrate alignment with the Council's vision, aims and values. 8. To use effective communications, liaison and working relationships across the locality team. 9. To use all available information technology applications and other systems to provide information, advice and support for customers. Administration, Finance and Performance 1. To uphold all of the Council's policies and procedures. 2. To adhere to all appropriate standards, procedures and quality management systems and participate in promoting innovative methods for improving service quality. 3. To operate within the agreed planning and performance review systems to deliver professional front office service which is relevant, high quality and protects customer confidentiality.
May 16, 2024
Seasonal
Monday - Friday 9am - 5pm Ongoing Temp position Office based 16.50- 17.50p/h PAYE Must have previous experience working with Council Tax/Benefits Overall Purpose of Job To serve the customers of the Council by collecting the right council tax from the right person at the right time, and paying the right benefit to the right customer at the right time. To put the Council's vision of seamless local front office service delivery into practice, providing services which reflect and meet the needs of the local community and to support the overall delivery of the Council Tax and Benefits service. Job Context 1. The post holder reports to a Council Tax and Benefits Team Manager. 2. The post holder will be expected to work across any of the service points within the service. 3. The post holder will work flexibly and work as an effective team member. 4. The post holder may be required to undertake home visits or property inspections. 5. The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and in order to ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies. 6. The post holder will be required to wear a uniform and to ensure that all staff adhere to this dress code. Key Tasks and Accountabilities: Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. To undertake all responsibilities listed below: 1. To contribute towards the implementation of a working culture that is result-orientated and customer-focused. 2. To be responsible for continuous personal development by requesting support where and when necessary. 3. To liaise with the staff of all departments, external organisations or customer representatives and attend meetings. 4. To demonstrate a strong commitment to the promotion of equal opportunities. Service Provision and Development 1. To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service. 2. To participate in promotional events including community outreach and exhibitions etc. 3. To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building. 4. To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services. 5. To help support the delivery of continuous improvement within services, by responding to customer demand, reducing and eliminating "waste", and improving performance and efficiency. 6. To work as part of the front office team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation. 7. To demonstrate alignment with the Council's vision, aims and values. 8. To use effective communications, liaison and working relationships across the locality team. 9. To use all available information technology applications and other systems to provide information, advice and support for customers. Administration, Finance and Performance 1. To uphold all of the Council's policies and procedures. 2. To adhere to all appropriate standards, procedures and quality management systems and participate in promoting innovative methods for improving service quality. 3. To operate within the agreed planning and performance review systems to deliver professional front office service which is relevant, high quality and protects customer confidentiality.
We have an exciting opportunity to work with our higher education client based in Uxbridge. Job: Customer Service Officer / Reception Duration: This is a temporary role, currently until the end of September 2024. Possibility of extension Pay: 15.48 Location: Uxbridge - fully office based Working hours: Monday to Friday either working 8-4, 8.30 - 4.30 or 9-5 on a rota basis Job description: To provide excellent advice and information services to staff,students, contractors and visitors incorporating good customer liaison skills and continuously endeavouring to develop a comprehensive knowledge of the University, its structure, personnel and practices. Key duties and responsibilities: Provide an excellent liaison/communication service incorporating Investors in People (IiP) standards Act as first point of contact ensuring all enquiries to the reception desks, in person, telephone or email are met with a friendly approach and addressed in an efficient and timely manner. Work within the Telephony system responsible for the day-to-day operation of the telephone services answering and supporting the incoming calls from the public, staff and students. Support the CISCO IP telephone system carrying out administrative duties including Unified Communication Manager (CUCM) system reports and other operational reports as required, updating the web directory,creating new profiles, hunt groups, voice mail accounts, ensure Dial Plan is up to date and accurate and responding efficiently to the IPT support email group. General trouble shooting customer issues with telephones, hunt groups, voicemail etc. Administer the tiger billing system Support the University Reception function including administering ID cards, key issue, car parking permits, provide authorised access to buildings and car parks and respond efficiently to the Reception and IPT-Support email groups Manning the reception desks ensuring the areas are presentable at all times and that all displayed materials are tidy and up to date. Provide support to the Building Custodian with general housekeeping matters within the Eastern Gateway Reception Building Escalate general housekeeping matters within the WBB to relevant services Assisting with general administration tasks, monitoring of stock levels, ordering stationery, meeting room bookings and providing reports etc. Assistance with event co-ordination and facilitation within the Eastern Gateway Building Create and work to Standard operating procedures for all new telephone functionalities and services. Work with systems within the campus service helpdesk environment. Providing a support service for special events held on campus including UCAS/Applicant and Open days Attend all compliance and other relevant training courses provided by the University Training and developing new staff/students Adhere to policy and procedures at all times.Undertake all duties pertaining to the role. You may be required to work in other areas within the Campus Services directorate undertaking Reception/Helpdesk duties where necessary If you would like to hear more about this role, please apply. We will contact all shortlisted candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 15, 2024
Seasonal
We have an exciting opportunity to work with our higher education client based in Uxbridge. Job: Customer Service Officer / Reception Duration: This is a temporary role, currently until the end of September 2024. Possibility of extension Pay: 15.48 Location: Uxbridge - fully office based Working hours: Monday to Friday either working 8-4, 8.30 - 4.30 or 9-5 on a rota basis Job description: To provide excellent advice and information services to staff,students, contractors and visitors incorporating good customer liaison skills and continuously endeavouring to develop a comprehensive knowledge of the University, its structure, personnel and practices. Key duties and responsibilities: Provide an excellent liaison/communication service incorporating Investors in People (IiP) standards Act as first point of contact ensuring all enquiries to the reception desks, in person, telephone or email are met with a friendly approach and addressed in an efficient and timely manner. Work within the Telephony system responsible for the day-to-day operation of the telephone services answering and supporting the incoming calls from the public, staff and students. Support the CISCO IP telephone system carrying out administrative duties including Unified Communication Manager (CUCM) system reports and other operational reports as required, updating the web directory,creating new profiles, hunt groups, voice mail accounts, ensure Dial Plan is up to date and accurate and responding efficiently to the IPT support email group. General trouble shooting customer issues with telephones, hunt groups, voicemail etc. Administer the tiger billing system Support the University Reception function including administering ID cards, key issue, car parking permits, provide authorised access to buildings and car parks and respond efficiently to the Reception and IPT-Support email groups Manning the reception desks ensuring the areas are presentable at all times and that all displayed materials are tidy and up to date. Provide support to the Building Custodian with general housekeeping matters within the Eastern Gateway Reception Building Escalate general housekeeping matters within the WBB to relevant services Assisting with general administration tasks, monitoring of stock levels, ordering stationery, meeting room bookings and providing reports etc. Assistance with event co-ordination and facilitation within the Eastern Gateway Building Create and work to Standard operating procedures for all new telephone functionalities and services. Work with systems within the campus service helpdesk environment. Providing a support service for special events held on campus including UCAS/Applicant and Open days Attend all compliance and other relevant training courses provided by the University Training and developing new staff/students Adhere to policy and procedures at all times.Undertake all duties pertaining to the role. You may be required to work in other areas within the Campus Services directorate undertaking Reception/Helpdesk duties where necessary If you would like to hear more about this role, please apply. We will contact all shortlisted candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Purpose of the Role The security officer is accountable to the security manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always, a can-do attitude is essential in this highly influential role. Key Responsibilities To be part of a team in a roster pattern. To readily interact with all visitors / tenants within the buildings, delivering a world class customer focused service. Carry out regular patrols of the centre as detailed in the security assignment instructions being proactive and always following the company security strategy. Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodies. Ensure a timely response to all security issues and events. Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels. To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements. Continuously look for opportunities to be of assistance to visitors to the centre proactively offering assistance wherever opportunities arise. To ensure that the centre is a safe and non-threatening environment for all visitors / tenants. Ensuring all incidents are managed in accordance with company and centre policies and procedures. Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported. To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are always kept fully informed. Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and centre polices. Maintain vigilance and highlight / manage unauthorised access by banned persons. Provide assistance to third party contractors / visitors ensuring all company and centre procedures / policies are adhered too. Maintain continuous monitoring of centre radio systems adhering to correct radio procedures at all times. Diligent management and maintenance of centre records / reference materials including health and safety records, incident forms and the daily occurrence book. To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service. Report any event that may be detrimental to the fulfilment of the provision of security to the security team leader/security manager. Support the security manager with any internal / external audits in line with company policies and procedures. Make certain that the continuous improvement process is an integral part of service delivery increasingly adding value to both the company and the centre. Undertake any other reasonable duties as required to meet the needs of the business. Ensure a timely response to all security issues and events Skills, Knowledge and Experience Qualifications and experience: Essential: Front Line SIA licence. Desirable: CCTV SIA licence. First aid qualified or willing to work towards qualification. Experience of working in a customer focused environment Working Hours - 40 hours per week. 4 on 4 off shift pattern (10 & 12 hour shifts) Salary - £24,711.00 - £11.88/hr Please see our Benefits Booklet for more information.
May 15, 2024
Full time
Purpose of the Role The security officer is accountable to the security manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always, a can-do attitude is essential in this highly influential role. Key Responsibilities To be part of a team in a roster pattern. To readily interact with all visitors / tenants within the buildings, delivering a world class customer focused service. Carry out regular patrols of the centre as detailed in the security assignment instructions being proactive and always following the company security strategy. Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodies. Ensure a timely response to all security issues and events. Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels. To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements. Continuously look for opportunities to be of assistance to visitors to the centre proactively offering assistance wherever opportunities arise. To ensure that the centre is a safe and non-threatening environment for all visitors / tenants. Ensuring all incidents are managed in accordance with company and centre policies and procedures. Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported. To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are always kept fully informed. Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and centre polices. Maintain vigilance and highlight / manage unauthorised access by banned persons. Provide assistance to third party contractors / visitors ensuring all company and centre procedures / policies are adhered too. Maintain continuous monitoring of centre radio systems adhering to correct radio procedures at all times. Diligent management and maintenance of centre records / reference materials including health and safety records, incident forms and the daily occurrence book. To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service. Report any event that may be detrimental to the fulfilment of the provision of security to the security team leader/security manager. Support the security manager with any internal / external audits in line with company policies and procedures. Make certain that the continuous improvement process is an integral part of service delivery increasingly adding value to both the company and the centre. Undertake any other reasonable duties as required to meet the needs of the business. Ensure a timely response to all security issues and events Skills, Knowledge and Experience Qualifications and experience: Essential: Front Line SIA licence. Desirable: CCTV SIA licence. First aid qualified or willing to work towards qualification. Experience of working in a customer focused environment Working Hours - 40 hours per week. 4 on 4 off shift pattern (10 & 12 hour shifts) Salary - £24,711.00 - £11.88/hr Please see our Benefits Booklet for more information.
We have an exciting opportunity to work with our higher education client based in Uxbridge. Job: Customer Service Officer / Reception Duration: This is a temporary role, currently until the end of September 2024. Possibility of extension Pay: £15.48 Location: Uxbridge - fully office based Working hours: Monday to Friday either working 8-4, 8.30 - 4.30 or 9-5 on a rota basis Job description: To provide excellent advice and information services to staff,students, contractors and visitors incorporating good customer liaison skills and continuously endeavouring to develop a comprehensive knowledge of the University, its structure, personnel and practices. Key duties and responsibilities: Provide an excellent liaison/communication service incorporating Investors in People (IiP) standards Act as first point of contact ensuring all enquiries to the reception desks, in person, telephone or email are met with a friendly approach and addressed in an efficient and timely manner. Work within the Telephony system responsible for the day-to-day operation of the telephone services answering and supporting the incoming calls from the public, staff and students. Support the CISCO IP telephone system carrying out administrative duties including Unified Communication Manager (CUCM) system reports and other operational reports as required, updating the web directory,creating new profiles, hunt groups, voice mail accounts, ensure Dial Plan is up to date and accurate and responding efficiently to the IPT support email group. General trouble shooting customer issues with telephones, hunt groups, voicemail etc. Administer the tiger billing system Support the University Reception function including administering ID cards, key issue, car parking permits, provide authorised access to buildings and car parks and respond efficiently to the Reception and IPT-Support email groups Manning the reception desks ensuring the areas are presentable at all times and that all displayed materials are tidy and up to date. Provide support to the Building Custodian with general housekeeping matters within the Eastern Gateway Reception Building Escalate general housekeeping matters within the WBB to relevant services Assisting with general administration tasks, monitoring of stock levels, ordering stationery, meeting room bookings and providing reports etc. Assistance with event co-ordination and facilitation within the Eastern Gateway Building Create and work to Standard operating procedures for all new telephone functionalities and services. Work with systems within the campus service helpdesk environment. Providing a support service for special events held on campus including UCAS/Applicant and Open days Attend all compliance and other relevant training courses provided by the University Training and developing new staff/students Adhere to policy and procedures at all times.Undertake all duties pertaining to the role. You may be required to work in other areas within the Campus Services directorate undertaking Reception/Helpdesk duties where necessary If you would like to hear more about this role, please apply. We will contact all shortlisted candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 14, 2024
Full time
We have an exciting opportunity to work with our higher education client based in Uxbridge. Job: Customer Service Officer / Reception Duration: This is a temporary role, currently until the end of September 2024. Possibility of extension Pay: £15.48 Location: Uxbridge - fully office based Working hours: Monday to Friday either working 8-4, 8.30 - 4.30 or 9-5 on a rota basis Job description: To provide excellent advice and information services to staff,students, contractors and visitors incorporating good customer liaison skills and continuously endeavouring to develop a comprehensive knowledge of the University, its structure, personnel and practices. Key duties and responsibilities: Provide an excellent liaison/communication service incorporating Investors in People (IiP) standards Act as first point of contact ensuring all enquiries to the reception desks, in person, telephone or email are met with a friendly approach and addressed in an efficient and timely manner. Work within the Telephony system responsible for the day-to-day operation of the telephone services answering and supporting the incoming calls from the public, staff and students. Support the CISCO IP telephone system carrying out administrative duties including Unified Communication Manager (CUCM) system reports and other operational reports as required, updating the web directory,creating new profiles, hunt groups, voice mail accounts, ensure Dial Plan is up to date and accurate and responding efficiently to the IPT support email group. General trouble shooting customer issues with telephones, hunt groups, voicemail etc. Administer the tiger billing system Support the University Reception function including administering ID cards, key issue, car parking permits, provide authorised access to buildings and car parks and respond efficiently to the Reception and IPT-Support email groups Manning the reception desks ensuring the areas are presentable at all times and that all displayed materials are tidy and up to date. Provide support to the Building Custodian with general housekeeping matters within the Eastern Gateway Reception Building Escalate general housekeeping matters within the WBB to relevant services Assisting with general administration tasks, monitoring of stock levels, ordering stationery, meeting room bookings and providing reports etc. Assistance with event co-ordination and facilitation within the Eastern Gateway Building Create and work to Standard operating procedures for all new telephone functionalities and services. Work with systems within the campus service helpdesk environment. Providing a support service for special events held on campus including UCAS/Applicant and Open days Attend all compliance and other relevant training courses provided by the University Training and developing new staff/students Adhere to policy and procedures at all times.Undertake all duties pertaining to the role. You may be required to work in other areas within the Campus Services directorate undertaking Reception/Helpdesk duties where necessary If you would like to hear more about this role, please apply. We will contact all shortlisted candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Audio Visual Team Leader Our client are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Team Lead to be a key part of our London team. Key Details: Permanent £65k london Operational Responsibilities Service ownership of all aspects of day to day delivery to our clients and partners Staff management to the onsite team/s and rota Provide comprehensive reporting to the service delivery and account manager Attend monthly and quarterly service review meetings Providing a senior level of technical support at the point of escalation. Primary point of contact onsite for our client Operational Coordination between teams including the technical helpdesk, field service, projects teams and client liaison Onsite expectations Strong leadership and team building initiatives Onboarding and training new staff members Conduct regular one to one meeting's with individual staff members Conduct weekly meetings to consistently improve the onsite service Identify and support training requirements or skills gaps within the team Assist human resourcing with return to work interviews (RTW), probation reviews, and incident investigations. Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer Performance improvement management if required Preferred experience Minimum of five years corporate AV support background Ability to mentor, train and develop team members Knowledge of Audio-Visual systems and technologies Knowledge in Event audio, video and lighting equipment both digital and analogue Ability to quickly adapt to changing needs, infrastructure, and evolving business processes Ability to analyse metrics, extracts trending data, provide status reports and provide continuous improvement recommendations Ability to multitask and work under pressure to strict deadlines Remain client facing and calm under pressure at all times Have excellent communication, time management, presentation and organisational skills Be enthusiastic and self-motivated Be able to establish productive relationships with people at all levels Ability to use own initiative appropriately Previous experience in managing a team
May 13, 2024
Full time
Audio Visual Team Leader Our client are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Team Lead to be a key part of our London team. Key Details: Permanent £65k london Operational Responsibilities Service ownership of all aspects of day to day delivery to our clients and partners Staff management to the onsite team/s and rota Provide comprehensive reporting to the service delivery and account manager Attend monthly and quarterly service review meetings Providing a senior level of technical support at the point of escalation. Primary point of contact onsite for our client Operational Coordination between teams including the technical helpdesk, field service, projects teams and client liaison Onsite expectations Strong leadership and team building initiatives Onboarding and training new staff members Conduct regular one to one meeting's with individual staff members Conduct weekly meetings to consistently improve the onsite service Identify and support training requirements or skills gaps within the team Assist human resourcing with return to work interviews (RTW), probation reviews, and incident investigations. Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer Performance improvement management if required Preferred experience Minimum of five years corporate AV support background Ability to mentor, train and develop team members Knowledge of Audio-Visual systems and technologies Knowledge in Event audio, video and lighting equipment both digital and analogue Ability to quickly adapt to changing needs, infrastructure, and evolving business processes Ability to analyse metrics, extracts trending data, provide status reports and provide continuous improvement recommendations Ability to multitask and work under pressure to strict deadlines Remain client facing and calm under pressure at all times Have excellent communication, time management, presentation and organisational skills Be enthusiastic and self-motivated Be able to establish productive relationships with people at all levels Ability to use own initiative appropriately Previous experience in managing a team
Job title Security Officer Site Name and Location Derbion, Derby Working Hours 4 on 4 off rotational pattern - 42 hours per week Purpose of the Role The Security Officer is accountable to the Security Manager for the support and delivery of security within the site. The Security Officer will ensure exemplary standards of security and customer service are provided to the client and visitors to the site at all times. The Security Officer is the public face of the security team and should act with professionalism at all times, a can do attitude is essential in this highly influential role. Key Responsibilities To be part of a team in a rosta pattern. To readily interact with all visitors / tenants within the buildings, delivering a first class customer focused service. Carry out regular patrols of the various buildings detailed in the site Assignment Instructions being proactive at all times. Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies Ensure a timely response to all security issues and events Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels. To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements. Continuously look for opportunities to be of assistance to visitors to the buildings proactively offering assistance wherever opportunities arise. To ensure that the site is a safe and non-threatening environment for all visitors / tenants. Ensuring all incidents are managed in accordance with site policies and procedures. Liaising with the Security Manager proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times. To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times. Intelligent understanding of human behavior, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices. Maintain vigilance and highlight / manage unauthorised access by banned persons. Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too. Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times. Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service. Report any event that may be detrimental to the fulfillment of the provision of security on site to the Security Supervisor/Security Manager. Support the Security Manager with any internal / external audits in line with company polices and procedures. Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Undertake any other reasonable duties as required to meet the needs of the business Ensure a timely response to all security issues and events. Skills, Knowledge and Experience QUALIFICATIONS AND EXPERIENCE Essential: Own transport /use of public transport Successful track record of delivering security solutions to internal client base SIA Door Supervision licence Experience of working in a customer focussed environment First aid qualified or willing to work towards qualification Desirable: CCTV SIA Licence Professional or further qualification in Security COMPETENCIES Good verbal and written communication skills. Able to articulate clearly and credibly with the client, senior managers and all staff. Capability to work unsupervised and take responsibility Aptitude to remain calm under pressure Smart appearance Flexible/Can Do AttitudeSmart appearance Working hours: 4 on 4 off rotational pattern - 42 hours per week Salary: £25,750 per annum Please see our Benefits Booklet for more information.
May 12, 2024
Full time
Job title Security Officer Site Name and Location Derbion, Derby Working Hours 4 on 4 off rotational pattern - 42 hours per week Purpose of the Role The Security Officer is accountable to the Security Manager for the support and delivery of security within the site. The Security Officer will ensure exemplary standards of security and customer service are provided to the client and visitors to the site at all times. The Security Officer is the public face of the security team and should act with professionalism at all times, a can do attitude is essential in this highly influential role. Key Responsibilities To be part of a team in a rosta pattern. To readily interact with all visitors / tenants within the buildings, delivering a first class customer focused service. Carry out regular patrols of the various buildings detailed in the site Assignment Instructions being proactive at all times. Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies Ensure a timely response to all security issues and events Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels. To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements. Continuously look for opportunities to be of assistance to visitors to the buildings proactively offering assistance wherever opportunities arise. To ensure that the site is a safe and non-threatening environment for all visitors / tenants. Ensuring all incidents are managed in accordance with site policies and procedures. Liaising with the Security Manager proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times. To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times. Intelligent understanding of human behavior, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices. Maintain vigilance and highlight / manage unauthorised access by banned persons. Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too. Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times. Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service. Report any event that may be detrimental to the fulfillment of the provision of security on site to the Security Supervisor/Security Manager. Support the Security Manager with any internal / external audits in line with company polices and procedures. Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Undertake any other reasonable duties as required to meet the needs of the business Ensure a timely response to all security issues and events. Skills, Knowledge and Experience QUALIFICATIONS AND EXPERIENCE Essential: Own transport /use of public transport Successful track record of delivering security solutions to internal client base SIA Door Supervision licence Experience of working in a customer focussed environment First aid qualified or willing to work towards qualification Desirable: CCTV SIA Licence Professional or further qualification in Security COMPETENCIES Good verbal and written communication skills. Able to articulate clearly and credibly with the client, senior managers and all staff. Capability to work unsupervised and take responsibility Aptitude to remain calm under pressure Smart appearance Flexible/Can Do AttitudeSmart appearance Working hours: 4 on 4 off rotational pattern - 42 hours per week Salary: £25,750 per annum Please see our Benefits Booklet for more information.
Business Support Officer Hackney Job Role This job role is to provide comprehensive, customer focused, administrative, data management, project and financial support to the surveying team. You will be expected to manage competing priorities, plan and manage your own workload, and use a wide range of ITC systems effectively. I am looking for someone with good communication skills and a strong commitment to team working and customer care are key requirements. The right candidate will have experience working within a repairs team and will be comfortable working in a high pressured environment. Key Accountabilities To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with.To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police.
May 10, 2024
Full time
Business Support Officer Hackney Job Role This job role is to provide comprehensive, customer focused, administrative, data management, project and financial support to the surveying team. You will be expected to manage competing priorities, plan and manage your own workload, and use a wide range of ITC systems effectively. I am looking for someone with good communication skills and a strong commitment to team working and customer care are key requirements. The right candidate will have experience working within a repairs team and will be comfortable working in a high pressured environment. Key Accountabilities To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with.To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police.
CBRE is recruiting a Divisional Head of Risk & Compliance for our UK and Ireland Advisory business division. Reporting to the UK Chief Operating Officer with a dotted line to the EMEA Regional Compliance function, the successful candidate will support the UK Risk Management Committee in identifying, documenting, managing, and monitoring key strategic, regulatory and compliance risks. The role will also be responsible for the delivery of CBRE's global Ethics and Compliance program in the UK and Ireland, through local compliance personnel. The Divisional Head of Risk and Compliance will be expected to foster and sustain effective and collaborative relationships with key stakeholders across the UK and Ireland, Continental Europe and wider global CBRE business. The role will be a key partner to support functions and to the wider regional and global compliance community, working closely with the Finance and Controllership functions, UK, Ireland and EMEA Legal teams, People and Learning & Development, Procurement Communications, Digital & Technology and Internal Audit. Key Responsibilities RISK MANAGEMENT • Act as a strategic partner to the UK Risk Management Committee and Senior Leadership in the UK and Ireland, advising the business on the development and execution of the Risk Management programme. • Own and manage the UK risk register, presenting to Risk Management Committee, and making suggestion as to risk mitigation and continued improvement. • To create and deliver a Risk based monitoring programme for Board approval and reporting, including regular review and updates • Support the UK and Ireland Division's contribution to CBRE's global Enterprise Risk Management programme, including feedback on the global Business Risk Inventory. • Facilitate the execution of CBRE's Regulatory and Compliance Risk Assessment activities and foster a senior management culture of empowerment and engagement with Compliance risks. • Oversee CBRE's strategic relationships with, and support internal stakeholders working regularly with, our key regulatory bodies, including the RICS, the Financial Conduct Authority, HMRC, and the ICO. • Support corporate governance involving external risk reporting to stakeholders or clients • Partner with Risk Management colleagues across CBRE's global network, and with our regulated business activities in Continental Europe. COMPLIANCE • Act as a trusted advisor to UK and Ireland management, ensuring CBRE's business objectives are achieved ethically and in compliance with our policies and the law. • Shape the vision and direction for Ethics and Compliance program in UK and Ireland and champion CBRE's RISE Values of Respect, Integrity, Service and Excellence. • Maintain CBRE's risk-based Ethics and Compliance programme, and proactively identify gaps within in the Division, to help improve overall programme performance. • Roll out global Ethics and Compliance strategies and initiatives in UK and Ireland to raise awareness of, and raise the standards for, ethics and integrity in our business operations. • Creation and maintenance of policies and procedures to ensure compliance with applicable laws, regulations, and industry codes, in alignment with global policy suite. • Support UK and Ireland leadership with compliance communications and training to all levels of the business, including promotion of the Ethics Helpline and a Speak Up culture, • Work with management to ensure the business meets completion targets for global Ethics and Compliance certifications and training • Oversee the execution of internal investigations in the UK and Ireland including, where necessary, directly leading and completing investigations end-to-end. • Oversee completion of AML checks and KYC screening for all clients in accordance with CBRE guidelines and timeframes by those responsible. • Work with CBRE's M&A team on compliance diligence and risk areas in the UK and Ireland, supporting integration of the Compliance program in newly acquired companies • Report to UK and Ireland management and to Regional and Global compliance on key Compliance initiatives and activities. • Serve as an alternative, confidential point of contact for employees to communicate perceived serious process irregularities, such as fraud. QUALITY AND BEST PRACTICE • Manage and Oversee delivery of CBRE UK's Quality management and Best Practice team, supporting the development and delivery of CBRE's ISO Certification program and the associated internal and external audits. • To oversee the management of client complaints and to work closely with management to ensure that full investigation, remediation, and close-out happens within agreed timeframes PEOPLE MANAGEMENT • Lead, and grow over time, a high-performing and engaged team of Compliance professionals, consisting of the UK Compliance Director, Business Process Improvement Manager, Best Practice Liaison Manager, AML analysts and Monitoring professionals. • Attract, select, develop, and retain key talent to the UK and Ireland Compliance function. • Responsible for all aspects of staff management within your team, including but not limited to recruitment, induction, setting objectives, appraisals, team meetings, training, compliance, performance management and staffing levels • Supporting the UK and Ireland participants in the Global Ethics and Compliance Ambassadors program, including participating in and where appropriate presenting to Ethics and Compliance Ambassadors monthly training sessions Person Specification/Requirements ESSENTIAL • Four-year and advanced degrees with a preference in Business Administration, Law, Accounting, Finance or related field. • A professional designation in Compliance, Internal Audit, Accounting, Risk Management or Legal practice areas • Ability to comprehend, analyse, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. • Requires in-depth knowledge of financial terms, principles and compliance. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyse the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget. • Advanced knowledge of computer software and hardware (i.e. Microsoft Office suite products). Advanced organizational skills, attention to detail. Ability to work well under pressure with proactive approach to routine and non-routine occurrences • Minimum of 15 years professional level compliance, accounting, or legal experience. • Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company. • Occasional regional / overseas travel to other working locations when required by the business • Leads by example and models behaviours that are consistent with the company's values. • Collaborative and commercially minded, ensuring decisions are made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. • Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company. DESIRABLE • Associate or Chartered Membership of the RICS • Certifications in Anti-Money Laundering and Sanctions, Internal Investigations and Fraud, or in Financial Services regulation • Prior experience in real estate investment and advisory, or related service organizations.
Sep 24, 2022
Full time
CBRE is recruiting a Divisional Head of Risk & Compliance for our UK and Ireland Advisory business division. Reporting to the UK Chief Operating Officer with a dotted line to the EMEA Regional Compliance function, the successful candidate will support the UK Risk Management Committee in identifying, documenting, managing, and monitoring key strategic, regulatory and compliance risks. The role will also be responsible for the delivery of CBRE's global Ethics and Compliance program in the UK and Ireland, through local compliance personnel. The Divisional Head of Risk and Compliance will be expected to foster and sustain effective and collaborative relationships with key stakeholders across the UK and Ireland, Continental Europe and wider global CBRE business. The role will be a key partner to support functions and to the wider regional and global compliance community, working closely with the Finance and Controllership functions, UK, Ireland and EMEA Legal teams, People and Learning & Development, Procurement Communications, Digital & Technology and Internal Audit. Key Responsibilities RISK MANAGEMENT • Act as a strategic partner to the UK Risk Management Committee and Senior Leadership in the UK and Ireland, advising the business on the development and execution of the Risk Management programme. • Own and manage the UK risk register, presenting to Risk Management Committee, and making suggestion as to risk mitigation and continued improvement. • To create and deliver a Risk based monitoring programme for Board approval and reporting, including regular review and updates • Support the UK and Ireland Division's contribution to CBRE's global Enterprise Risk Management programme, including feedback on the global Business Risk Inventory. • Facilitate the execution of CBRE's Regulatory and Compliance Risk Assessment activities and foster a senior management culture of empowerment and engagement with Compliance risks. • Oversee CBRE's strategic relationships with, and support internal stakeholders working regularly with, our key regulatory bodies, including the RICS, the Financial Conduct Authority, HMRC, and the ICO. • Support corporate governance involving external risk reporting to stakeholders or clients • Partner with Risk Management colleagues across CBRE's global network, and with our regulated business activities in Continental Europe. COMPLIANCE • Act as a trusted advisor to UK and Ireland management, ensuring CBRE's business objectives are achieved ethically and in compliance with our policies and the law. • Shape the vision and direction for Ethics and Compliance program in UK and Ireland and champion CBRE's RISE Values of Respect, Integrity, Service and Excellence. • Maintain CBRE's risk-based Ethics and Compliance programme, and proactively identify gaps within in the Division, to help improve overall programme performance. • Roll out global Ethics and Compliance strategies and initiatives in UK and Ireland to raise awareness of, and raise the standards for, ethics and integrity in our business operations. • Creation and maintenance of policies and procedures to ensure compliance with applicable laws, regulations, and industry codes, in alignment with global policy suite. • Support UK and Ireland leadership with compliance communications and training to all levels of the business, including promotion of the Ethics Helpline and a Speak Up culture, • Work with management to ensure the business meets completion targets for global Ethics and Compliance certifications and training • Oversee the execution of internal investigations in the UK and Ireland including, where necessary, directly leading and completing investigations end-to-end. • Oversee completion of AML checks and KYC screening for all clients in accordance with CBRE guidelines and timeframes by those responsible. • Work with CBRE's M&A team on compliance diligence and risk areas in the UK and Ireland, supporting integration of the Compliance program in newly acquired companies • Report to UK and Ireland management and to Regional and Global compliance on key Compliance initiatives and activities. • Serve as an alternative, confidential point of contact for employees to communicate perceived serious process irregularities, such as fraud. QUALITY AND BEST PRACTICE • Manage and Oversee delivery of CBRE UK's Quality management and Best Practice team, supporting the development and delivery of CBRE's ISO Certification program and the associated internal and external audits. • To oversee the management of client complaints and to work closely with management to ensure that full investigation, remediation, and close-out happens within agreed timeframes PEOPLE MANAGEMENT • Lead, and grow over time, a high-performing and engaged team of Compliance professionals, consisting of the UK Compliance Director, Business Process Improvement Manager, Best Practice Liaison Manager, AML analysts and Monitoring professionals. • Attract, select, develop, and retain key talent to the UK and Ireland Compliance function. • Responsible for all aspects of staff management within your team, including but not limited to recruitment, induction, setting objectives, appraisals, team meetings, training, compliance, performance management and staffing levels • Supporting the UK and Ireland participants in the Global Ethics and Compliance Ambassadors program, including participating in and where appropriate presenting to Ethics and Compliance Ambassadors monthly training sessions Person Specification/Requirements ESSENTIAL • Four-year and advanced degrees with a preference in Business Administration, Law, Accounting, Finance or related field. • A professional designation in Compliance, Internal Audit, Accounting, Risk Management or Legal practice areas • Ability to comprehend, analyse, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. • Requires in-depth knowledge of financial terms, principles and compliance. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyse the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget. • Advanced knowledge of computer software and hardware (i.e. Microsoft Office suite products). Advanced organizational skills, attention to detail. Ability to work well under pressure with proactive approach to routine and non-routine occurrences • Minimum of 15 years professional level compliance, accounting, or legal experience. • Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company. • Occasional regional / overseas travel to other working locations when required by the business • Leads by example and models behaviours that are consistent with the company's values. • Collaborative and commercially minded, ensuring decisions are made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. • Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company. DESIRABLE • Associate or Chartered Membership of the RICS • Certifications in Anti-Money Laundering and Sanctions, Internal Investigations and Fraud, or in Financial Services regulation • Prior experience in real estate investment and advisory, or related service organizations.
Purpose of the Role At lakeside we aim to create a great experience for our customers, which in turn means that they stay longer and return more often to our centres. This helps our retailers flourish by increasing footfall and spend. The S ecurity Officer is accountable to the security manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always, a can-do attitude is essential in this highly influential role. Key Responsibilities Day to day: To be part of a team in a roster pattern. To readily interact with all visitors / tenants within the buildings, delivering a world class customer focused service. Carry out regular patrols of the centre as detailed in the security assignment instructions being proactive and always following the company security strategy. Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodies. Ensure a timely response to all security issues and events. Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels. To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements. Continuously look for opportunities to be of assistance to visitors to the centre proactively offering assistance wherever opportunities arise. To ensure that the centre is a safe and non-threatening environment for all visitors / tenants. Ensuring all incidents are managed in accordance with company and centre policies and procedures. Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported. To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are always kept fully informed. Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and centre polices. Maintain vigilance and highlight / manage unauthorised access by banned persons. Provide assistance to third party contractors / visitors ensuring all company and centre procedures / policies are adhered too. Maintain continuous monitoring of centre radio systems adhering to correct radio procedures at all times. Diligent management and maintenance of centre records / reference materials including health and safety records, incident forms and the daily occurrence book. To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service. Report any event that may be detrimental to the fulfilment of the provision of security to the security team leader/security manager. Support the security manager with any internal / external audits in line with company policies and procedures. Make certain that the continuous improvement process is an integral part of service delivery increasingly adding value to both the company and the centre. Undertake any other reasonable duties as required to meet the needs of the business. Ensure a timely response to all security issues and events. Skills, Knowledge and Experience Person specification: Good verbal and written communication skills. Able to articulate clearly and credibly with the centre management, senior managers and all staff. Must have a good personality and ability to communicate with the public in what is a customer focused and engaging role. Capability to work unsupervised and take responsibility. Aptitude to remain calm under pressure. Smart appearance. Flexible/Can do attitude. Smart appearance. Must be able to attend work in line with shift pattern through own transport or public transport and have ability to be flexible with shift start and finish times. Qualifications and experience: Essential: Front Line SIA licence. Security experience of at least 2+ Years. Experience of working in a customer focused environment. First aid qualified or willing to work towards qualification. Good & Clear communication needed. Desirable: CCTV SIA licence.
Feb 26, 2022
Full time
Purpose of the Role At lakeside we aim to create a great experience for our customers, which in turn means that they stay longer and return more often to our centres. This helps our retailers flourish by increasing footfall and spend. The S ecurity Officer is accountable to the security manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always, a can-do attitude is essential in this highly influential role. Key Responsibilities Day to day: To be part of a team in a roster pattern. To readily interact with all visitors / tenants within the buildings, delivering a world class customer focused service. Carry out regular patrols of the centre as detailed in the security assignment instructions being proactive and always following the company security strategy. Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodies. Ensure a timely response to all security issues and events. Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels. To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements. Continuously look for opportunities to be of assistance to visitors to the centre proactively offering assistance wherever opportunities arise. To ensure that the centre is a safe and non-threatening environment for all visitors / tenants. Ensuring all incidents are managed in accordance with company and centre policies and procedures. Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported. To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are always kept fully informed. Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and centre polices. Maintain vigilance and highlight / manage unauthorised access by banned persons. Provide assistance to third party contractors / visitors ensuring all company and centre procedures / policies are adhered too. Maintain continuous monitoring of centre radio systems adhering to correct radio procedures at all times. Diligent management and maintenance of centre records / reference materials including health and safety records, incident forms and the daily occurrence book. To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service. Report any event that may be detrimental to the fulfilment of the provision of security to the security team leader/security manager. Support the security manager with any internal / external audits in line with company policies and procedures. Make certain that the continuous improvement process is an integral part of service delivery increasingly adding value to both the company and the centre. Undertake any other reasonable duties as required to meet the needs of the business. Ensure a timely response to all security issues and events. Skills, Knowledge and Experience Person specification: Good verbal and written communication skills. Able to articulate clearly and credibly with the centre management, senior managers and all staff. Must have a good personality and ability to communicate with the public in what is a customer focused and engaging role. Capability to work unsupervised and take responsibility. Aptitude to remain calm under pressure. Smart appearance. Flexible/Can do attitude. Smart appearance. Must be able to attend work in line with shift pattern through own transport or public transport and have ability to be flexible with shift start and finish times. Qualifications and experience: Essential: Front Line SIA licence. Security experience of at least 2+ Years. Experience of working in a customer focused environment. First aid qualified or willing to work towards qualification. Good & Clear communication needed. Desirable: CCTV SIA licence.
The high quality of our people and our collective skills, expertise and experience define us.To provide comprehensive support to the residence's management team, and to assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreementRoles and Responsibilities4on-4off rolling rota with 12-hour shifts. Having a team of 2 facilities officers to manage.Security and Health and SafetyCarry out regular patrols of the residence and grounds, reporting any security/safety issuesMonitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence managementControl, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions.Respond effectively to fire alarm activations and when required, liaise with the emergency servicesClose liaison with wardens team (RA)Ensure compliances with H&SReception dutiesMonitor the signing in and out of all guests, visitors and contractorsProvide a comprehensive administrative support service to the residence teamProvide an excellent and comprehensive reception service to the residenceDeal with queries and complaints in an efficient, professional and courteous mannerEnsure all team members are trained and the training MAtrix is updatedReport writingComplete all necessary reports including incident reports, noise, accidents and others as requiredA clear and accurate handover processMonitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and management as appropriate.Provide evidence and reports when requestedReact to incidents using initiative and log and report at the same timeLiaise and support Front of House Manager with implementing all new proceduresRecord and follow escalation procedure for all complaintHRRecord and report all absences, lateness or any other irregularitiesEnsure team contact details are all kept up to dateSupport the FoH Manager with the rota and covering any absences and sicknessCustomer and Colleague LiaisonLiaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesLiaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company's policy for pastoral welfareContact with residence managers and associated UPP staffContact with specialist sub-contractors and the UPP maintenance sectionEnsure quality standards are adhered to the company's' levelMaintenanceOnce appropriately trained, undertake any basic reactive maintenance (e.g. replacing lamps). Act as the first line maintenance responseManaging the Helpdesk system out of office hours ensuring all jobs are dealt with in a timely manner as per our SLAsOther dutiesFirst Aid - appointed person responsibilitiesAssist the residence team to prepare for new student arrivalsSupport with all required duties during student outtake and summer businessAssist with open days, clearing days and other university eventsProvide cover at other halls of residence within UPP where necessaryBe accountable for training carried out in relation to the direct roleWork overtime, with reasonable notice, to cover for colleagues' absences and during student arrival/departure periodsPerform other general duties as and when requiredApplying online is quick and easy. Create an account or log into an existing account and submit your application to us .For further information about the vacancy or recruitment at UPP please email our HR department:
Dec 09, 2021
Full time
The high quality of our people and our collective skills, expertise and experience define us.To provide comprehensive support to the residence's management team, and to assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreementRoles and Responsibilities4on-4off rolling rota with 12-hour shifts. Having a team of 2 facilities officers to manage.Security and Health and SafetyCarry out regular patrols of the residence and grounds, reporting any security/safety issuesMonitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence managementControl, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions.Respond effectively to fire alarm activations and when required, liaise with the emergency servicesClose liaison with wardens team (RA)Ensure compliances with H&SReception dutiesMonitor the signing in and out of all guests, visitors and contractorsProvide a comprehensive administrative support service to the residence teamProvide an excellent and comprehensive reception service to the residenceDeal with queries and complaints in an efficient, professional and courteous mannerEnsure all team members are trained and the training MAtrix is updatedReport writingComplete all necessary reports including incident reports, noise, accidents and others as requiredA clear and accurate handover processMonitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and management as appropriate.Provide evidence and reports when requestedReact to incidents using initiative and log and report at the same timeLiaise and support Front of House Manager with implementing all new proceduresRecord and follow escalation procedure for all complaintHRRecord and report all absences, lateness or any other irregularitiesEnsure team contact details are all kept up to dateSupport the FoH Manager with the rota and covering any absences and sicknessCustomer and Colleague LiaisonLiaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesLiaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company's policy for pastoral welfareContact with residence managers and associated UPP staffContact with specialist sub-contractors and the UPP maintenance sectionEnsure quality standards are adhered to the company's' levelMaintenanceOnce appropriately trained, undertake any basic reactive maintenance (e.g. replacing lamps). Act as the first line maintenance responseManaging the Helpdesk system out of office hours ensuring all jobs are dealt with in a timely manner as per our SLAsOther dutiesFirst Aid - appointed person responsibilitiesAssist the residence team to prepare for new student arrivalsSupport with all required duties during student outtake and summer businessAssist with open days, clearing days and other university eventsProvide cover at other halls of residence within UPP where necessaryBe accountable for training carried out in relation to the direct roleWork overtime, with reasonable notice, to cover for colleagues' absences and during student arrival/departure periodsPerform other general duties as and when requiredApplying online is quick and easy. Create an account or log into an existing account and submit your application to us .For further information about the vacancy or recruitment at UPP please email our HR department: