With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals. With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals. What's this role about? As part of our Retail team, you'll be joining our Store in London, Westfield on a full-time permanent basis as our Store Manager, who is responsible for ensuring the store achieves targets, delivers results with commercial and operational excellence. What you'll be doing Planning the long-term Store goals Managing the overall store operations and performance Leading the store team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided Managing stock levels and making key decisions about stock control to minimise loss Ensuring that promotions, sales and merchandising instructions are carried out to expected standards Taking responsibility for recruitment and retaining talent Conducting regular performance reviews and probation reviews What you'll ideally bring to the role You'll have previous retail management experience in a similar size operation A passion for premium or luxury product helps, but we're open to all retail backgrounds Have a proven track record of increasing overall business performance Have a proven track record of delivering exceptional customer service through your team Be highly visual and have excellent commercial product management skills Be able to flex between the customer service, operational, technical and visual elements of the role Be confident working under pressure and thrive in a fast-paced retail environment Be self-motivated, focused and driven to achieve team and individual goals Be a great people manager, able to bring the best out of your team Have good written and verbal communication skills What we'll do for you Seasonal business wear allowance Rewarding bonus and commission structures Wellbeing and financial support through our Employee Assistance Programme Fully funded health support through our medical cash plan Fitness discounts Family friendly policies including enhanced parental pay 25 days annual leave A bespoke training programme Apply now to start your story at Reiss We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.
May 16, 2024
Full time
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals. With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals. What's this role about? As part of our Retail team, you'll be joining our Store in London, Westfield on a full-time permanent basis as our Store Manager, who is responsible for ensuring the store achieves targets, delivers results with commercial and operational excellence. What you'll be doing Planning the long-term Store goals Managing the overall store operations and performance Leading the store team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided Managing stock levels and making key decisions about stock control to minimise loss Ensuring that promotions, sales and merchandising instructions are carried out to expected standards Taking responsibility for recruitment and retaining talent Conducting regular performance reviews and probation reviews What you'll ideally bring to the role You'll have previous retail management experience in a similar size operation A passion for premium or luxury product helps, but we're open to all retail backgrounds Have a proven track record of increasing overall business performance Have a proven track record of delivering exceptional customer service through your team Be highly visual and have excellent commercial product management skills Be able to flex between the customer service, operational, technical and visual elements of the role Be confident working under pressure and thrive in a fast-paced retail environment Be self-motivated, focused and driven to achieve team and individual goals Be a great people manager, able to bring the best out of your team Have good written and verbal communication skills What we'll do for you Seasonal business wear allowance Rewarding bonus and commission structures Wellbeing and financial support through our Employee Assistance Programme Fully funded health support through our medical cash plan Fitness discounts Family friendly policies including enhanced parental pay 25 days annual leave A bespoke training programme Apply now to start your story at Reiss We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All. COMMERCIAL We're partnering with the world's best brands, boutiques and department stores to provide our customers with a unique shopping experience and access to the most extensive selection of luxury on a single platform. We work with all areas of FARFETCH to achieve business success and to improve our social and environmental impact. We want to empower our consumers to think, act and choose positively while offering an unrivalled range of fashion to empower their individuality. LONDON Our office is located in Old Street, London's tech hub. With an open-plan space, ideal for collaborative working, an outdoor terrace for a team lunch. THE ROLE Within the CP&P team, the Merch Planning & Analytics team owns the planning processes and the analytics insights we share with the key partners at Farfetch (1P, E-Concessions and boutiques). The goal is to maximise their business on Farfetch by simultaneously contributing to drive total platform topline. The MP&A team is in charge of providing our partners with the relevant analysis to ensure we have the right supply that meets our demand: it is key that we proactively plan in advance the supply level we need to meet target at brand level, and we ensure coverage on key styles/carryovers/bestsellers. The Merch Planning & Analytics Manager will lead the pre-season planning process for key brands and boutique partners, working closely with other MP&A team members, the E-Concessions team, Account Management team and the external partners. They will also work closely with the internal FF Trade team (Commercial, Finance, Marketing) to tie back the insights and the actions taken at brand level, to the marketplace overall performances. WHAT YOU'LL DO Lead the way we structure and evolve our relationship with E-Concessions and Boutique partners from a Merchandise Planning & Analytics point of view, defining priorities and mid to long term goals and strategies: Develop approaches to effectively communicate FARFETCH merchandise and buying recommendations to our largest boutique partners to influence the depth and breadth of assortment made available to FARFETCH Present FARFETCH Merchandising recommendations to the Planning, Merchandising and Buying teams at our largest boutique and brand partners Develop the existing pre-season planning framework to ensure it reflects our partners' needs but also to ensure it brings value to the marketplace Involve relevant stakeholders in the pre-season planning for key brands, such as Supply, Marketing and Online Merchandising to make sure the work is aligned cross-teams and the inputs are considered in all the relevant processes (production, marketing pushes, manual curation) Develop a mid-long term strategy on how the pre-season planning approach should evolve and how we measure the success, setting trackers and KPIs WHO ARE YOU 4+ year in Demand or Supply Planning, Analytics and/or Consulting Master degree/MBA (preferred) Excellent planning, analytics, organizational skills and strong attention to detail Exceptional analytical and quantitative problem-solving skills Advanced data modelling techniques Strategic thinker with an emphasis on operational and commercial excellence You have a flexible, approachable attitude with good problem-solving skills: Comfortable dealing with ambiguity and scoping work focus Comfortable working to deadlines in a fast-paced environment You have excellent verbal and written communication skills You have technical skills for processing and analysing large amounts of data: Excel and SQL (required), R, Matlab, Python (is a plus) You have great understanding and experience in the fashion and luxury industry Fantastic team fit - tenacity with a big smile, real pride in quality of work and an understanding that the 'how' you work is just as important! REWARDS & BENEFITS Employee Pension Scheme Flexible Benefits Program Health Insurance & Critical Illness cover Flexible work environment EQUAL OPPORTUNITIES STATEMENT Farfetch is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
May 15, 2024
Full time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All. COMMERCIAL We're partnering with the world's best brands, boutiques and department stores to provide our customers with a unique shopping experience and access to the most extensive selection of luxury on a single platform. We work with all areas of FARFETCH to achieve business success and to improve our social and environmental impact. We want to empower our consumers to think, act and choose positively while offering an unrivalled range of fashion to empower their individuality. LONDON Our office is located in Old Street, London's tech hub. With an open-plan space, ideal for collaborative working, an outdoor terrace for a team lunch. THE ROLE Within the CP&P team, the Merch Planning & Analytics team owns the planning processes and the analytics insights we share with the key partners at Farfetch (1P, E-Concessions and boutiques). The goal is to maximise their business on Farfetch by simultaneously contributing to drive total platform topline. The MP&A team is in charge of providing our partners with the relevant analysis to ensure we have the right supply that meets our demand: it is key that we proactively plan in advance the supply level we need to meet target at brand level, and we ensure coverage on key styles/carryovers/bestsellers. The Merch Planning & Analytics Manager will lead the pre-season planning process for key brands and boutique partners, working closely with other MP&A team members, the E-Concessions team, Account Management team and the external partners. They will also work closely with the internal FF Trade team (Commercial, Finance, Marketing) to tie back the insights and the actions taken at brand level, to the marketplace overall performances. WHAT YOU'LL DO Lead the way we structure and evolve our relationship with E-Concessions and Boutique partners from a Merchandise Planning & Analytics point of view, defining priorities and mid to long term goals and strategies: Develop approaches to effectively communicate FARFETCH merchandise and buying recommendations to our largest boutique partners to influence the depth and breadth of assortment made available to FARFETCH Present FARFETCH Merchandising recommendations to the Planning, Merchandising and Buying teams at our largest boutique and brand partners Develop the existing pre-season planning framework to ensure it reflects our partners' needs but also to ensure it brings value to the marketplace Involve relevant stakeholders in the pre-season planning for key brands, such as Supply, Marketing and Online Merchandising to make sure the work is aligned cross-teams and the inputs are considered in all the relevant processes (production, marketing pushes, manual curation) Develop a mid-long term strategy on how the pre-season planning approach should evolve and how we measure the success, setting trackers and KPIs WHO ARE YOU 4+ year in Demand or Supply Planning, Analytics and/or Consulting Master degree/MBA (preferred) Excellent planning, analytics, organizational skills and strong attention to detail Exceptional analytical and quantitative problem-solving skills Advanced data modelling techniques Strategic thinker with an emphasis on operational and commercial excellence You have a flexible, approachable attitude with good problem-solving skills: Comfortable dealing with ambiguity and scoping work focus Comfortable working to deadlines in a fast-paced environment You have excellent verbal and written communication skills You have technical skills for processing and analysing large amounts of data: Excel and SQL (required), R, Matlab, Python (is a plus) You have great understanding and experience in the fashion and luxury industry Fantastic team fit - tenacity with a big smile, real pride in quality of work and an understanding that the 'how' you work is just as important! REWARDS & BENEFITS Employee Pension Scheme Flexible Benefits Program Health Insurance & Critical Illness cover Flexible work environment EQUAL OPPORTUNITIES STATEMENT Farfetch is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
Assistant Store Manager - Central London Assistant Store Manager - Central London With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals. What's this role about? As part of our Retail team, you'll be joining our store in Central London on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence. What you'll be doing Supporting with overseeing the day-to-day running of the store Identifying opportunities to drive sales and maximize profitability Achieving with the aim to exceed targeted KPI's Inspiring the team to deliver exceptional service through regular service and product training Implementing and maintain effective and efficient operational processes, procedures and administration Supporting with recruitment and conducting performance/probation reviews Deputise in the absence of the Store Manager What you'll ideally bring to the role You'll have previous retail management experience at a similar level A passion for premium or luxury product helps, but we're open to all retail backgrounds Have a proven track record of increasing overall business performance Have a proven track record of delivering excellent customer service through your team Be highly visual and have strong commercial product management skills Be able to flex between the customer service, operational, technical and visual elements of the role Be confident working under pressure and thrive in a fast-paced retail environment Be self-motivated, focused and driven to achieve team and individual goals Be a great people manager, able to bring the best out of your team Have good written and verbal communication skills What we'll do for you Seasonal business wear allowance Rewarding bonus and commission structures Wellbeing and financial support through our Employee Assistance Programme Low monthly cost health support through our medical cash plan Fitness discounts Family friendly policies including enhanced parental pay 25 days annual leave Apply now to start your story at Reiss We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.
May 13, 2024
Full time
Assistant Store Manager - Central London Assistant Store Manager - Central London With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals. What's this role about? As part of our Retail team, you'll be joining our store in Central London on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence. What you'll be doing Supporting with overseeing the day-to-day running of the store Identifying opportunities to drive sales and maximize profitability Achieving with the aim to exceed targeted KPI's Inspiring the team to deliver exceptional service through regular service and product training Implementing and maintain effective and efficient operational processes, procedures and administration Supporting with recruitment and conducting performance/probation reviews Deputise in the absence of the Store Manager What you'll ideally bring to the role You'll have previous retail management experience at a similar level A passion for premium or luxury product helps, but we're open to all retail backgrounds Have a proven track record of increasing overall business performance Have a proven track record of delivering excellent customer service through your team Be highly visual and have strong commercial product management skills Be able to flex between the customer service, operational, technical and visual elements of the role Be confident working under pressure and thrive in a fast-paced retail environment Be self-motivated, focused and driven to achieve team and individual goals Be a great people manager, able to bring the best out of your team Have good written and verbal communication skills What we'll do for you Seasonal business wear allowance Rewarding bonus and commission structures Wellbeing and financial support through our Employee Assistance Programme Low monthly cost health support through our medical cash plan Fitness discounts Family friendly policies including enhanced parental pay 25 days annual leave Apply now to start your story at Reiss We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.
Our client is a luxury Swiss chocolate company with stores worldwide. They are currently expanding in the UK with 3 boutique stores and one concession in Harrods. The company has a united goal to share the joy of chocolate to all of its customers.Location: Kightsbridge, LondonResponsibilities:- Oversee and manage all branch operations- Achieve sales targets and increase profitability within designated budgets- Inspire, guide and develop sales team members- Lead by example to provide the highest level of customer service- Recruitment, training and onboarding of new team members- Enforce food safety regulations- Manage stock levels and inventory orders- Manage stockroom organisation and rotation- Manage staff scheduling to optimise customer service- Ensure counter is well presented in line with brand visual merchandising standardsRequirements:- Experience managing a premium/luxury retail store- Strong understanding of retail KPIs e.g. ATV, conversion rate etc. - Proven experience of successfully growing teams and developing business- Ability to prioritise and delegate- Flexible to work weekends, evening and weekends a necessary- Experience with MS office and POS systems- Excellent written and verbal communication- Hands on, ambitious, solution focused mindset- Well organised and detail oriented- Passion for engaging with people and providing great service- Passion for food and chocolate Benefits: - Bonus scheme - Pension scheme - 50% staff discount - Referral programme
May 13, 2024
Full time
Our client is a luxury Swiss chocolate company with stores worldwide. They are currently expanding in the UK with 3 boutique stores and one concession in Harrods. The company has a united goal to share the joy of chocolate to all of its customers.Location: Kightsbridge, LondonResponsibilities:- Oversee and manage all branch operations- Achieve sales targets and increase profitability within designated budgets- Inspire, guide and develop sales team members- Lead by example to provide the highest level of customer service- Recruitment, training and onboarding of new team members- Enforce food safety regulations- Manage stock levels and inventory orders- Manage stockroom organisation and rotation- Manage staff scheduling to optimise customer service- Ensure counter is well presented in line with brand visual merchandising standardsRequirements:- Experience managing a premium/luxury retail store- Strong understanding of retail KPIs e.g. ATV, conversion rate etc. - Proven experience of successfully growing teams and developing business- Ability to prioritise and delegate- Flexible to work weekends, evening and weekends a necessary- Experience with MS office and POS systems- Excellent written and verbal communication- Hands on, ambitious, solution focused mindset- Well organised and detail oriented- Passion for engaging with people and providing great service- Passion for food and chocolate Benefits: - Bonus scheme - Pension scheme - 50% staff discount - Referral programme
A groundbreaking, high-style audio brand with big plans. The most iconic retailer in the world. Where else would you rather be? We're not going to tell you what a Concession Manager does in this advert. You already know that. We're here to tell you about a journey that will excite you. Not just because of your love of music, but for the opportunity it will give you. Our UK team is small, which means you will be involved. You'll matter. And as we grow, you will too. Bring us your retail management experience, and your knowledge of luxury goods. More importantly, bring us your personality. Your drive, your desire to get things done to an impeccable standard. And we'll tell you more about your journey. On top of your base salary, you will receive an uncapped bonus of c£5,000pa + other benefits. Apply now, and we promise to be in touch.
May 04, 2024
Full time
A groundbreaking, high-style audio brand with big plans. The most iconic retailer in the world. Where else would you rather be? We're not going to tell you what a Concession Manager does in this advert. You already know that. We're here to tell you about a journey that will excite you. Not just because of your love of music, but for the opportunity it will give you. Our UK team is small, which means you will be involved. You'll matter. And as we grow, you will too. Bring us your retail management experience, and your knowledge of luxury goods. More importantly, bring us your personality. Your drive, your desire to get things done to an impeccable standard. And we'll tell you more about your journey. On top of your base salary, you will receive an uncapped bonus of c£5,000pa + other benefits. Apply now, and we promise to be in touch.
We are currently recruiting for a brand ambassador for a renowned and industry leading hair styling brand within in a luxury department store within Dundrum. We're passionate about innovation, not only in our products, but working to constantly innovate our place of work, creating an inclusive workplace that promotes and values diversity. What's the Job? Responsible for achieving sales targets, maximizing sales and driving profitability. Consistently provides the highest level of customer service by demonstrating exceptional product knowledge and store standards with a commercial understanding of key sales drivers and opportunities. What will I do? • Responsible for achieving set targets and all other defined KPIs within the retail concession . • Ensure the visual presentation of the retail concession is maintained to a very high standard and in line with brand standards at all times. • Build and maintain relationships with external brands and host store to drive and maximise marketing opportunities. • Maintain high stands of stock replenishment and ensure all items on display are correctly priced. • Ensure stock room is maintained to a high standard and all stock treated with respect. • Assist with cleaning duties to ensure the store is maintained to a high standard of presentation. • Advise the Regional Manager regarding any stock control issues or delivery discrepancies. • Ensure fully compliance regarding till operation, refunds and cash control. • Prepare and submit timely, accurate and complete reporting as requested by management • Promote a positive work environment by maintaining a respectful workplace. Customer Service • Actively engage in positive dialogue with customers to establish their needs, offer guidance and generate sales. • Inform customers about our products and services in a positive and knowledgeable way. • Delivers exceptional customer service in line with REDAC. conduct effective sales floor product demonstrations to create a fun and enjoyable shopping experience whilst generating sales. What skills and qualities will I need? • Customer centric and relentless about exceeding expectations. • Entrepreneurial mindset. • Results orientated • Desire to continuously learn and develop • Hunger to deliver exceptional customer service • Positive 'cando' attitude • Flexibility and determination to 'win' • Committed team player • Receptive to feedback • Passionate about the brand • Ability to delegate tasks and activities • Confident leading a team, with strong coaching and mentoring skills • Outstanding communication and interpersonal skills. • Excellent organization and presentation skills What benefits are available? • 8% pension scheme • Cashback Healthcare • Cycle to work scheme • Friends and Family discount on products • Partner Discounts • Discounted Rail Travel • Generous Holiday Entitlement • Salary Sacrifice • Employee referral scheme
Feb 24, 2022
Full time
We are currently recruiting for a brand ambassador for a renowned and industry leading hair styling brand within in a luxury department store within Dundrum. We're passionate about innovation, not only in our products, but working to constantly innovate our place of work, creating an inclusive workplace that promotes and values diversity. What's the Job? Responsible for achieving sales targets, maximizing sales and driving profitability. Consistently provides the highest level of customer service by demonstrating exceptional product knowledge and store standards with a commercial understanding of key sales drivers and opportunities. What will I do? • Responsible for achieving set targets and all other defined KPIs within the retail concession . • Ensure the visual presentation of the retail concession is maintained to a very high standard and in line with brand standards at all times. • Build and maintain relationships with external brands and host store to drive and maximise marketing opportunities. • Maintain high stands of stock replenishment and ensure all items on display are correctly priced. • Ensure stock room is maintained to a high standard and all stock treated with respect. • Assist with cleaning duties to ensure the store is maintained to a high standard of presentation. • Advise the Regional Manager regarding any stock control issues or delivery discrepancies. • Ensure fully compliance regarding till operation, refunds and cash control. • Prepare and submit timely, accurate and complete reporting as requested by management • Promote a positive work environment by maintaining a respectful workplace. Customer Service • Actively engage in positive dialogue with customers to establish their needs, offer guidance and generate sales. • Inform customers about our products and services in a positive and knowledgeable way. • Delivers exceptional customer service in line with REDAC. conduct effective sales floor product demonstrations to create a fun and enjoyable shopping experience whilst generating sales. What skills and qualities will I need? • Customer centric and relentless about exceeding expectations. • Entrepreneurial mindset. • Results orientated • Desire to continuously learn and develop • Hunger to deliver exceptional customer service • Positive 'cando' attitude • Flexibility and determination to 'win' • Committed team player • Receptive to feedback • Passionate about the brand • Ability to delegate tasks and activities • Confident leading a team, with strong coaching and mentoring skills • Outstanding communication and interpersonal skills. • Excellent organization and presentation skills What benefits are available? • 8% pension scheme • Cashback Healthcare • Cycle to work scheme • Friends and Family discount on products • Partner Discounts • Discounted Rail Travel • Generous Holiday Entitlement • Salary Sacrifice • Employee referral scheme
Store Manager - Travel This leading luxury tour operator is looking for an experienced Store Manager to lead a team of experienced travel consultants in their Guildford retail travel agency. Store Manager - Role & Responsibilities: Accountable for meeting and exceeding retail sales targets. To drive all sales and to convert bookings by closing the sale and driving top line figures whilst achieving the budgeted operating profit. Measure the financial performance of your staff overall and as individuals against the costs of running the store to ensure the best possible productivity. Day to day running of the store including operations and administration. Responsible for the development of all staff. Develop local marketing initiatives and campaigns to drive sales and build relationships. Store Manager - Skills & Experience required: Experience of managing a retail travel store, with profit and staff responsibility. A strong track record of delivering sales results and exceptional service. A genuine passion for travel, especially longhaul destinations. Good all round understanding of the sales and commercial aspects of tour operating, including scheduled flights. Excellent working knowledge of at least one travel agent or tour operators reservation system. Store Manager - Additional information: Circa £28k plus lucrative monthly commission and quarterly bonus scheme 25 days holiday Holiday concessions. Fam trips Please apply for the position of Store Manager online or email your cv to Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit
Feb 23, 2022
Full time
Store Manager - Travel This leading luxury tour operator is looking for an experienced Store Manager to lead a team of experienced travel consultants in their Guildford retail travel agency. Store Manager - Role & Responsibilities: Accountable for meeting and exceeding retail sales targets. To drive all sales and to convert bookings by closing the sale and driving top line figures whilst achieving the budgeted operating profit. Measure the financial performance of your staff overall and as individuals against the costs of running the store to ensure the best possible productivity. Day to day running of the store including operations and administration. Responsible for the development of all staff. Develop local marketing initiatives and campaigns to drive sales and build relationships. Store Manager - Skills & Experience required: Experience of managing a retail travel store, with profit and staff responsibility. A strong track record of delivering sales results and exceptional service. A genuine passion for travel, especially longhaul destinations. Good all round understanding of the sales and commercial aspects of tour operating, including scheduled flights. Excellent working knowledge of at least one travel agent or tour operators reservation system. Store Manager - Additional information: Circa £28k plus lucrative monthly commission and quarterly bonus scheme 25 days holiday Holiday concessions. Fam trips Please apply for the position of Store Manager online or email your cv to Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit