From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average. Overview: Dealing with phone calls and post advising of claims. First Notice of Loss (FNOL) registration. FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements. Diary and report maintenance. Matching of all post/diary entries. Ensuring that the Claims Manager is fully aware of all issues or complaints. Ensuring that full compliance of our standards is maintained at all times. Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times. Ensure compliance with the General Data Protection Regulations. Ensure all records and communications with clients are accurately recorded and filed in the correct manner. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years claims experience, ideally in motor, property, or liability. You must have previously worked for a brokerage to be successful for this role. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to identify and respond appropriately to an individual client's level of understanding. Qualifications: GCSE Maths and English (or equivalent). Cert CII (desirable for this role). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
May 15, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average. Overview: Dealing with phone calls and post advising of claims. First Notice of Loss (FNOL) registration. FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements. Diary and report maintenance. Matching of all post/diary entries. Ensuring that the Claims Manager is fully aware of all issues or complaints. Ensuring that full compliance of our standards is maintained at all times. Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times. Ensure compliance with the General Data Protection Regulations. Ensure all records and communications with clients are accurately recorded and filed in the correct manner. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years claims experience, ideally in motor, property, or liability. You must have previously worked for a brokerage to be successful for this role. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to identify and respond appropriately to an individual client's level of understanding. Qualifications: GCSE Maths and English (or equivalent). Cert CII (desirable for this role). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
May 14, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
May 14, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
Call Handler/Telephonist Job Type: Full Time, Permanent Location: Manchester Working Hours : 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pm Salary: Competitive Package Benefits An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career. Competitive pro rata base salary. Company contributory Pension. Life Assurance benefit x 4 annual basic salary. Employee Assistance Programme to support employee wellbeing. 25 days holiday, plus bank holidays with buy back/purchase options. Various lifestyle discounts via our 'Advoperks' scheme, including priority GP access. About us Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe's market leader in international claims management. At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession. The Vacancy - Call Handler/Telephonist: We are looking for an experienced Call Handler/Telephonist , ideally from a Loss Adjusting or similar background to provide initial call support to our Loss Adjusters in the handling of a mixed portfolio of domestic and commercial property insurance claims. It is essential that you have relative experience or knowledge in property insurance, however we will provide initial training support. As a call handler/telephonist, you will be taking and transferring incoming calls to the business together with answering basic queries from the claims file. Your role will form part of the loss adjusting support team based in central Manchester. The role will be hybrid working from our Manchester office 2/3 days per week. You will be conscious of the company ethos and provide at all times a high level of customer service. An excellent telephone manner and good communication skills are essential. Responsibilities will include: Answering a high volume of telephone calls and transferring to the relevant department/person, depending upon the nature of the claim. Where possible, dealing with and resolving basic queries to promote claim proactivity. Recording detailed notes pertaining to the call onto our in-house claims software. Taking detailed messages and emailing these to the relevant contact within the business. Ensuring any issues are raised with the case handler or their claim technician. Assist other areas of the business with adhoc tasks as required. Who were looking for - Call Handler/Telephonist: If you are from an Insurance or Loss Adjusting background and have proven experience in handling or supporting claims, we would love to hear from you. We are looking for a committed candidate that always strives for an excellent level of customer care, who understands the claims process, regulations and policy coverage knowledge and excellent time management skills. If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply. We look forward to your application. Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership. Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and a basic DBS check.
May 13, 2024
Full time
Call Handler/Telephonist Job Type: Full Time, Permanent Location: Manchester Working Hours : 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pm Salary: Competitive Package Benefits An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career. Competitive pro rata base salary. Company contributory Pension. Life Assurance benefit x 4 annual basic salary. Employee Assistance Programme to support employee wellbeing. 25 days holiday, plus bank holidays with buy back/purchase options. Various lifestyle discounts via our 'Advoperks' scheme, including priority GP access. About us Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe's market leader in international claims management. At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession. The Vacancy - Call Handler/Telephonist: We are looking for an experienced Call Handler/Telephonist , ideally from a Loss Adjusting or similar background to provide initial call support to our Loss Adjusters in the handling of a mixed portfolio of domestic and commercial property insurance claims. It is essential that you have relative experience or knowledge in property insurance, however we will provide initial training support. As a call handler/telephonist, you will be taking and transferring incoming calls to the business together with answering basic queries from the claims file. Your role will form part of the loss adjusting support team based in central Manchester. The role will be hybrid working from our Manchester office 2/3 days per week. You will be conscious of the company ethos and provide at all times a high level of customer service. An excellent telephone manner and good communication skills are essential. Responsibilities will include: Answering a high volume of telephone calls and transferring to the relevant department/person, depending upon the nature of the claim. Where possible, dealing with and resolving basic queries to promote claim proactivity. Recording detailed notes pertaining to the call onto our in-house claims software. Taking detailed messages and emailing these to the relevant contact within the business. Ensuring any issues are raised with the case handler or their claim technician. Assist other areas of the business with adhoc tasks as required. Who were looking for - Call Handler/Telephonist: If you are from an Insurance or Loss Adjusting background and have proven experience in handling or supporting claims, we would love to hear from you. We are looking for a committed candidate that always strives for an excellent level of customer care, who understands the claims process, regulations and policy coverage knowledge and excellent time management skills. If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply. We look forward to your application. Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership. Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and a basic DBS check.
The Role: We have an exciting opportunity for an experienced Commercial Insurance Claims Handler to join our Claims Specialty Team based in Birmingham. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI. This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in motor, property and liability insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.As the business goes through a period of growth, there will be plenty of opportunities to get involved in other exciting projects. Responsibilities: You will be managing claims from across different products, such as Property, Liability, Marine and Business Interruption ensuring service standards are met and/or exceeded, You will keep an efficient diary system for all claims, ensuring claims are chased as required, You will develop and maintain a full understanding of Acturis, You will provide the broking department and clients with claims information and reports as required, You will ensure complexed claims are handled as per the group procedures, You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim, You will produce claims MI/claims reports when required, You will meet with clients and present claims information when required, You will undertake any other duties as requested by management on an ad-hoc basis, You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current, Experience: You will have robust Property, Liability, Marine and Business Interruption insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures, You will be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies, Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook, You will be cert CII, or working towards this or similar, You will be highly organised and have great time management, You will have a positive 'can do attitude' and will be a natural problem solver, multi-tasker, along with a high level of attention to detail, You will have excellent communication skills both verbally and written, Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Parking at the office Very generous maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Why Work For Us? PIB Insurance Brokers are a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. We provide expertise across a broad range of specialisms including professions, property, construction, transportation, trade credit, real estate, leisure, construction, haulage, and charities.This is an exciting time to join the team in one of our offices around the UK. Collaboration is at the heart of everything we do and we believe that working together as one team is better for our customers, our businesses, and our employees.PIB Insurance Brokers is part of PIB Group, which means that we can enjoy the strength and leverage that come with being part of a larger group for the benefit of our people as well as our customers.We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
May 13, 2024
Full time
The Role: We have an exciting opportunity for an experienced Commercial Insurance Claims Handler to join our Claims Specialty Team based in Birmingham. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI. This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in motor, property and liability insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.As the business goes through a period of growth, there will be plenty of opportunities to get involved in other exciting projects. Responsibilities: You will be managing claims from across different products, such as Property, Liability, Marine and Business Interruption ensuring service standards are met and/or exceeded, You will keep an efficient diary system for all claims, ensuring claims are chased as required, You will develop and maintain a full understanding of Acturis, You will provide the broking department and clients with claims information and reports as required, You will ensure complexed claims are handled as per the group procedures, You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim, You will produce claims MI/claims reports when required, You will meet with clients and present claims information when required, You will undertake any other duties as requested by management on an ad-hoc basis, You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current, Experience: You will have robust Property, Liability, Marine and Business Interruption insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures, You will be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies, Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook, You will be cert CII, or working towards this or similar, You will be highly organised and have great time management, You will have a positive 'can do attitude' and will be a natural problem solver, multi-tasker, along with a high level of attention to detail, You will have excellent communication skills both verbally and written, Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Parking at the office Very generous maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Why Work For Us? PIB Insurance Brokers are a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. We provide expertise across a broad range of specialisms including professions, property, construction, transportation, trade credit, real estate, leisure, construction, haulage, and charities.This is an exciting time to join the team in one of our offices around the UK. Collaboration is at the heart of everything we do and we believe that working together as one team is better for our customers, our businesses, and our employees.PIB Insurance Brokers is part of PIB Group, which means that we can enjoy the strength and leverage that come with being part of a larger group for the benefit of our people as well as our customers.We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility? We are currently looking for a new Commercial Property Claims Handler to join the team in Manchester and will consider candidates with experience within either commercial or domestic property claims. Role Summary and Purpose Manage a portfolio of first party property claims. Working in conjunction with Underwriters. Liaise with brokers, stakeholders and insureds as required. Key Tasks and Responsibilities Efficiently handle all claims which are part of the job holder's file allocation in accordance with group SLA's Adjust, assess and manage assigned claims within own defined authority. Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained. Setting of file strategies and negotiating settlement in accordance with policy terms. Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times Deliver a customer centric claims proposition that will enhance the Arch reputation / brand. Role Requirements & Skills Skills / Competencies Working knowledge of appropriate product lines Working knowledge of UK claims and market practices Ability to correctly interpret policy cover. Ability to apply a high level of self-management. Enthusiasm and passion for strong customer service Strong analytical, verbal and written skills Qualifications CII qualifications desirable Experience Property claims experience
May 10, 2024
Full time
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility? We are currently looking for a new Commercial Property Claims Handler to join the team in Manchester and will consider candidates with experience within either commercial or domestic property claims. Role Summary and Purpose Manage a portfolio of first party property claims. Working in conjunction with Underwriters. Liaise with brokers, stakeholders and insureds as required. Key Tasks and Responsibilities Efficiently handle all claims which are part of the job holder's file allocation in accordance with group SLA's Adjust, assess and manage assigned claims within own defined authority. Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained. Setting of file strategies and negotiating settlement in accordance with policy terms. Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times Deliver a customer centric claims proposition that will enhance the Arch reputation / brand. Role Requirements & Skills Skills / Competencies Working knowledge of appropriate product lines Working knowledge of UK claims and market practices Ability to correctly interpret policy cover. Ability to apply a high level of self-management. Enthusiasm and passion for strong customer service Strong analytical, verbal and written skills Qualifications CII qualifications desirable Experience Property claims experience
MBA are working exclusively with a global Claims Manager and Loss Adjuster, assisting their search for a Claims Handler to join their dedicated Property Damage team in Glasgow. The successful candidate will manage claims from 'cradle to grave' in partnership with assigned Loss Adjusters, ensuring efficiency, quality and alignment to industry standards. Our client is one of the largest claims managers in the world and offer their services across multiple industries and verticals, ensuring the client and the customer is always at the heart of what they do. Employees are all offered the chance to develop, whether this be progression within the role, the company, through extra-curricular qualifications or all of the above. In return, the successful Claims Handler can expect a competitive salary, flexible working, 25 days annual leave, attractive pension contribution, discounts at local and national retailers and restaurants plus much more. The Claims Handler will be responsible for: * Proactively handling and settling property claims (domestic and commercial) up to the value of £100k * Investigating claims, establishing policy details and building relationships with our clients * Working in tangent with assigned Loss Adjusters to achieve client SLA's and use initiative to resolve any problems The Claims Handler will need to have: * Prior Claims Handling experience, property claims are desirable but not essential * Good negotiation skills to reach swift, accurate settlement on claims * Strong relationship building skills with internal colleagues, policy holders and third parties * Strong IT skills and good attention to detail Claims Handler job details; * 35 hours per week, Monday - Friday * Office open 8am - 6pm * Office based in Glasgow City Centre * Hybrid working * Salary £22,000 - £26,000 dependent on experience * Support for CII qualifications * 25 days annual leave This is a great opportunity for an experienced Claims Handler to either step into property insurance, or further their current experience by joining an organisation that promotes training and development within the insurance field. If you feel this is the right opportunity for you, please submit and application today to be considered.
Feb 22, 2022
Full time
MBA are working exclusively with a global Claims Manager and Loss Adjuster, assisting their search for a Claims Handler to join their dedicated Property Damage team in Glasgow. The successful candidate will manage claims from 'cradle to grave' in partnership with assigned Loss Adjusters, ensuring efficiency, quality and alignment to industry standards. Our client is one of the largest claims managers in the world and offer their services across multiple industries and verticals, ensuring the client and the customer is always at the heart of what they do. Employees are all offered the chance to develop, whether this be progression within the role, the company, through extra-curricular qualifications or all of the above. In return, the successful Claims Handler can expect a competitive salary, flexible working, 25 days annual leave, attractive pension contribution, discounts at local and national retailers and restaurants plus much more. The Claims Handler will be responsible for: * Proactively handling and settling property claims (domestic and commercial) up to the value of £100k * Investigating claims, establishing policy details and building relationships with our clients * Working in tangent with assigned Loss Adjusters to achieve client SLA's and use initiative to resolve any problems The Claims Handler will need to have: * Prior Claims Handling experience, property claims are desirable but not essential * Good negotiation skills to reach swift, accurate settlement on claims * Strong relationship building skills with internal colleagues, policy holders and third parties * Strong IT skills and good attention to detail Claims Handler job details; * 35 hours per week, Monday - Friday * Office open 8am - 6pm * Office based in Glasgow City Centre * Hybrid working * Salary £22,000 - £26,000 dependent on experience * Support for CII qualifications * 25 days annual leave This is a great opportunity for an experienced Claims Handler to either step into property insurance, or further their current experience by joining an organisation that promotes training and development within the insurance field. If you feel this is the right opportunity for you, please submit and application today to be considered.
Job Title - Commercial Claims Team Leader Contract - Permanent Salary - £30,000 - £35,000 Location - Kent Industry - Commercial Insurance, Property Insurance, EL, PL An opportunity to become part of one of the UKs leading Insurance provider based in their Kent office. My client seeks a Senior Claims Handler/Team Leader to join a growing team to assist with the handling of complex Commercial claims while managing the team. The Role: Will see you joining a well-established independent broker working within one of their largest offices You will be assisting with the handling of a wide array of claims across multiple lines of commercial insurance however there is strong bias to EL and PL. Liaising with clients insurers and third party companies Assisting various clients with their claims queries Collecting claim evidence from clients as requested by the insurers You will: Come from a claims handling background within a broker environment Boast excellent communication skills; Previous experience of working in the insurance sector with a background in claims Organised methodical and a good time manager Ability to work calmly under pressure Successful candidate should be able to work on own initiative and also as an integral part of a team Cert CII qualification or better is essential If you have the relevant experience or know someone that does please contact us now on or email us at To view all Current Vacancies or for more information on our Refer a Friend scheme contact one of our consultants or visit our website Please Note: Due to the sheer volume of applications we receive we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.
Jan 04, 2022
Full time
Job Title - Commercial Claims Team Leader Contract - Permanent Salary - £30,000 - £35,000 Location - Kent Industry - Commercial Insurance, Property Insurance, EL, PL An opportunity to become part of one of the UKs leading Insurance provider based in their Kent office. My client seeks a Senior Claims Handler/Team Leader to join a growing team to assist with the handling of complex Commercial claims while managing the team. The Role: Will see you joining a well-established independent broker working within one of their largest offices You will be assisting with the handling of a wide array of claims across multiple lines of commercial insurance however there is strong bias to EL and PL. Liaising with clients insurers and third party companies Assisting various clients with their claims queries Collecting claim evidence from clients as requested by the insurers You will: Come from a claims handling background within a broker environment Boast excellent communication skills; Previous experience of working in the insurance sector with a background in claims Organised methodical and a good time manager Ability to work calmly under pressure Successful candidate should be able to work on own initiative and also as an integral part of a team Cert CII qualification or better is essential If you have the relevant experience or know someone that does please contact us now on or email us at To view all Current Vacancies or for more information on our Refer a Friend scheme contact one of our consultants or visit our website Please Note: Due to the sheer volume of applications we receive we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.
Pertemps Network Group
Milton Keynes, Buckinghamshire
Our client, based in Central Milton Keynes, is looking for a Property Claims Handler to join their well-established and highly successful global organisation. Location: Milton Keynes Hours: 0900 - 1700 Salary: £22,500 - £24,500K This is a permanent role with a view to start as soon as possible, on successful completion of a DBS check. Role You'll be supporting their valued clients in proactively handling a range of Property claims. These include buildings and contents and range from fire to theft, escape of water to subsidence. With your role, you'll be speaking with the insured, third parties and suppliers to gather all information about the claim, checking policy information and cover. Some claims may require management and monitoring of external service suppliers and further investigation in partnership with your colleagues in specialist areas of the business depending upon the nature of each claim It's essential that you'll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution in partnership to support claims settlement in a swift and timely manner. Ideal Candidate We're looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in developing client servicing skills. Previous Property Claims handling experience is preferred, but we'd like to hear from you if you have a similar commercial claims background. Additionally, we'd like you to have: Good negotiation skills - for arranging appointments, negotiation settlement, explaining information Knowledge of the claims process and information that needs to be gathered, assessed and reviewed Strong relationship building skills - engaging with all parties, providing support and help when it's most needed To understand what matters to the customer and to put this first - putting yourself in their shoes Good IT skills, with a keen eye for detail Ideally hold an insurance qualification, but we'll support and fund you to gain this if not Flexibility in travelling on adhoc occasions for training and meetings
Dec 09, 2021
Full time
Our client, based in Central Milton Keynes, is looking for a Property Claims Handler to join their well-established and highly successful global organisation. Location: Milton Keynes Hours: 0900 - 1700 Salary: £22,500 - £24,500K This is a permanent role with a view to start as soon as possible, on successful completion of a DBS check. Role You'll be supporting their valued clients in proactively handling a range of Property claims. These include buildings and contents and range from fire to theft, escape of water to subsidence. With your role, you'll be speaking with the insured, third parties and suppliers to gather all information about the claim, checking policy information and cover. Some claims may require management and monitoring of external service suppliers and further investigation in partnership with your colleagues in specialist areas of the business depending upon the nature of each claim It's essential that you'll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution in partnership to support claims settlement in a swift and timely manner. Ideal Candidate We're looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in developing client servicing skills. Previous Property Claims handling experience is preferred, but we'd like to hear from you if you have a similar commercial claims background. Additionally, we'd like you to have: Good negotiation skills - for arranging appointments, negotiation settlement, explaining information Knowledge of the claims process and information that needs to be gathered, assessed and reviewed Strong relationship building skills - engaging with all parties, providing support and help when it's most needed To understand what matters to the customer and to put this first - putting yourself in their shoes Good IT skills, with a keen eye for detail Ideally hold an insurance qualification, but we'll support and fund you to gain this if not Flexibility in travelling on adhoc occasions for training and meetings