Customer Service Advisor Location: Whiteley, 2 days in office, 3 days from home or office Competitive Salary: £24,000 + KPI bonus up to £4,500 per year (paid monthly) - Earn up to £28,500 per year Fantastic Hours: Mon - Fri, 40 hours per week between 8am - 5pm Are you looking for flexibility, an above average salary package, progression opportunities, 25 days+ annual leave and no shift work? Read on The task at hand: We have an exciting opportunity for a Customer Service Advisor to join our Customer Service team in Whiteley. You will be responsible for delivering exceptional levels of service over the phone to Onecom customers ensuring that every communication is both a professional and positive experience for our customers. You will be responsible for confidently handing customer queries promptly, balancing the needs of customers and the business. You'll be great in this role if: - You're personable and confident - You're passionate about providing an excellent service with every customer interaction - You're got brilliant IT skills and an interest in technology - You've got excellent communication and organisational skills - You always see a task through to the end, ensuring full ownership, going the extra mile for your Customer - You have a creative approach and are self-motivated - You've got excellent communication and organisational skills and you can plan and prioritise your workload - You're a team player, who enjoys working with people- You can work to tight deadlines, getting your work done reliably with minimal supervision - You can work well under pressure and remain clam in stressful situations- You like dealing with a wide variety of tasks including customer escalations, and you're good with living outside of your comfort zone- You're a champion of the Onecom core values: Innovation, Integrity, Ambition, Knowledge, Inspiration What you'll be busy doing: - Acting as the key "middle person" coordinating with the customer, the mobile network and our suppliers and couriers - Providing support to our customers, our sales teams and members of your own team - Responding promptly to customer queries via telephone, email, and web chat, working to a "first call" resolution target - Handling and resolving queries including, but not limited to: billing issues, tariff changes, order updates, roaming queries, network issues and technical device challenges Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Lease a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Get involved in fundraising activities and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs.
May 20, 2024
Full time
Customer Service Advisor Location: Whiteley, 2 days in office, 3 days from home or office Competitive Salary: £24,000 + KPI bonus up to £4,500 per year (paid monthly) - Earn up to £28,500 per year Fantastic Hours: Mon - Fri, 40 hours per week between 8am - 5pm Are you looking for flexibility, an above average salary package, progression opportunities, 25 days+ annual leave and no shift work? Read on The task at hand: We have an exciting opportunity for a Customer Service Advisor to join our Customer Service team in Whiteley. You will be responsible for delivering exceptional levels of service over the phone to Onecom customers ensuring that every communication is both a professional and positive experience for our customers. You will be responsible for confidently handing customer queries promptly, balancing the needs of customers and the business. You'll be great in this role if: - You're personable and confident - You're passionate about providing an excellent service with every customer interaction - You're got brilliant IT skills and an interest in technology - You've got excellent communication and organisational skills - You always see a task through to the end, ensuring full ownership, going the extra mile for your Customer - You have a creative approach and are self-motivated - You've got excellent communication and organisational skills and you can plan and prioritise your workload - You're a team player, who enjoys working with people- You can work to tight deadlines, getting your work done reliably with minimal supervision - You can work well under pressure and remain clam in stressful situations- You like dealing with a wide variety of tasks including customer escalations, and you're good with living outside of your comfort zone- You're a champion of the Onecom core values: Innovation, Integrity, Ambition, Knowledge, Inspiration What you'll be busy doing: - Acting as the key "middle person" coordinating with the customer, the mobile network and our suppliers and couriers - Providing support to our customers, our sales teams and members of your own team - Responding promptly to customer queries via telephone, email, and web chat, working to a "first call" resolution target - Handling and resolving queries including, but not limited to: billing issues, tariff changes, order updates, roaming queries, network issues and technical device challenges Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Lease a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Get involved in fundraising activities and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs.
SNG Formerly Sovereign Housing Association
Thatcham, Berkshire
We have an opportunity for a Customer Support Advisor to join our Home Ownership team in Newbury. This is a full time fixed role until May 2025 and will be a mix of home and office working. The starting salary is £25,000 - £28,000 depending on experience. The Role: As a Customer Support Advisor in our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business. This is a varied and busy role where you you will be delivering the best possible outcome for our customers. What we are looking for: Strong administration skills Great customer service and the ability to actively listen We need you to have good computer skills as we use multiple systems The ability to turn a problem in to a solution Empathy and a passion for helping people The ability to connect and communicate with colleagues across the business What we can offer you: As a member of the Home Ownership Team you'll be part of a friendly, motivated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: £450 yearly flexible benefit pot to use against benefits of your choice Flexible working 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) A chance to buy or sell holiday as part of our flexible benefits package A generous pension scheme matching up to 12% Life cover as soon as you join us You will be a part of our Recognition scheme A range of wellbeing discounts including Gym Memberships About us: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
May 20, 2024
Full time
We have an opportunity for a Customer Support Advisor to join our Home Ownership team in Newbury. This is a full time fixed role until May 2025 and will be a mix of home and office working. The starting salary is £25,000 - £28,000 depending on experience. The Role: As a Customer Support Advisor in our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business. This is a varied and busy role where you you will be delivering the best possible outcome for our customers. What we are looking for: Strong administration skills Great customer service and the ability to actively listen We need you to have good computer skills as we use multiple systems The ability to turn a problem in to a solution Empathy and a passion for helping people The ability to connect and communicate with colleagues across the business What we can offer you: As a member of the Home Ownership Team you'll be part of a friendly, motivated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: £450 yearly flexible benefit pot to use against benefits of your choice Flexible working 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) A chance to buy or sell holiday as part of our flexible benefits package A generous pension scheme matching up to 12% Life cover as soon as you join us You will be a part of our Recognition scheme A range of wellbeing discounts including Gym Memberships About us: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
About the opportunity: We are working as the internal recruitment partner for our client, an independent, family-owned company. Due to continued growth, we have an exciting opportunity for an experienced Customer Sales Advisor to join the well-established team in Bristol. The successful Customer Sales Advisor will provide an excellent service to new and existing customers, making outbound calls, and dealing with customer queries regarding orders and products. You will be speaking to an existing client base and maximising opportunities to up-sell whilst managing customer expectations. Working closely with the field sales team, you will develop new business accounts whilst providing an excellent level of service. Requirements The successful candidate will be able to demonstrate the following: Previous experience within a customer service role and/or telesalesGood IT skills with experience of MS OfficeExcellent telephone mannerStrong written and verbal communication skillsGood time management and the ability to prioritise workloadConfident, professional & resilient Benefits In return we are offering: A competitive salary of £22,912.50 + up to £3000 commission. 28 days holiday including 3 Bank Holidays (Christmas Day, Boxing Day & New Years Day). Long Service Award days Employee Assistance Programme Cycle to Work Scheme Life Assurance Scheme Pension Scheme Staff Discounts Enhanced Sick Pay On site car parking Learning and development opportunities Interested? Then APPLY now for immediate consideration. All our vacancies are handled by our internal recruitment team at Vero HR, therefore any unsolicited CV's and/or Agency Terms of Business will not be accepted. For any recruitment agency enquiries please email To submit an application please click on APPLY.
May 20, 2024
Full time
About the opportunity: We are working as the internal recruitment partner for our client, an independent, family-owned company. Due to continued growth, we have an exciting opportunity for an experienced Customer Sales Advisor to join the well-established team in Bristol. The successful Customer Sales Advisor will provide an excellent service to new and existing customers, making outbound calls, and dealing with customer queries regarding orders and products. You will be speaking to an existing client base and maximising opportunities to up-sell whilst managing customer expectations. Working closely with the field sales team, you will develop new business accounts whilst providing an excellent level of service. Requirements The successful candidate will be able to demonstrate the following: Previous experience within a customer service role and/or telesalesGood IT skills with experience of MS OfficeExcellent telephone mannerStrong written and verbal communication skillsGood time management and the ability to prioritise workloadConfident, professional & resilient Benefits In return we are offering: A competitive salary of £22,912.50 + up to £3000 commission. 28 days holiday including 3 Bank Holidays (Christmas Day, Boxing Day & New Years Day). Long Service Award days Employee Assistance Programme Cycle to Work Scheme Life Assurance Scheme Pension Scheme Staff Discounts Enhanced Sick Pay On site car parking Learning and development opportunities Interested? Then APPLY now for immediate consideration. All our vacancies are handled by our internal recruitment team at Vero HR, therefore any unsolicited CV's and/or Agency Terms of Business will not be accepted. For any recruitment agency enquiries please email To submit an application please click on APPLY.
As a Customer Review Advisor, you will need to be inquisitive, analytical, logical, and have a keen eye for detail. Our specialised customer review team is responsible for reviewing customer accounts and identifying high risk behaviours. You will review customers that generate an alert via one of our risk monitoring systems and have the opportunity to write and present your findings in a report format. You will be an enthusiastic individual who has a passion for accuracy, efficiency and evaluation, whilst demonstrating a strategic way of thinking You will work any five days from seven between the hours of 09:00 and 20:00. Following the successful completion of training, you will have the option to work three days from home, and two days in office under our hybrid working policy. In return, we offer a competitive salary, as well as an enhanced rate for working evenings and weekends, an annual bonus scheme and many more benefits. Previous experience in an analytical role is desirable, however to support you a comprehensive training plan is provided. Preferred Skills, Qualifications and Experience: Critical eye for investigating areas of high risk activity. Logical approach to problem solving and investigation. Good knowledge of Microsoft applications including Excel and Word. Enthusiasm to learn new skills. Excellent written and verbal communication. Self-motivation. Ability to interpret data. Main Responsibilities: Ensuring that high-risk scenarios are appropriately identified and escalated. Evaluating customer account activity and understanding potential risks to the business. Conducting thorough and detailed reviews of customer accounts to a good standard. Completing investigative profiling using open source. Working within a team environment. The closing date for applications is 26/06/2024 . To apply send a copy of your CV with covering letter quoting the position reference CRA0524RD or click on the link to apply. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.
May 20, 2024
Full time
As a Customer Review Advisor, you will need to be inquisitive, analytical, logical, and have a keen eye for detail. Our specialised customer review team is responsible for reviewing customer accounts and identifying high risk behaviours. You will review customers that generate an alert via one of our risk monitoring systems and have the opportunity to write and present your findings in a report format. You will be an enthusiastic individual who has a passion for accuracy, efficiency and evaluation, whilst demonstrating a strategic way of thinking You will work any five days from seven between the hours of 09:00 and 20:00. Following the successful completion of training, you will have the option to work three days from home, and two days in office under our hybrid working policy. In return, we offer a competitive salary, as well as an enhanced rate for working evenings and weekends, an annual bonus scheme and many more benefits. Previous experience in an analytical role is desirable, however to support you a comprehensive training plan is provided. Preferred Skills, Qualifications and Experience: Critical eye for investigating areas of high risk activity. Logical approach to problem solving and investigation. Good knowledge of Microsoft applications including Excel and Word. Enthusiasm to learn new skills. Excellent written and verbal communication. Self-motivation. Ability to interpret data. Main Responsibilities: Ensuring that high-risk scenarios are appropriately identified and escalated. Evaluating customer account activity and understanding potential risks to the business. Conducting thorough and detailed reviews of customer accounts to a good standard. Completing investigative profiling using open source. Working within a team environment. The closing date for applications is 26/06/2024 . To apply send a copy of your CV with covering letter quoting the position reference CRA0524RD or click on the link to apply. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.
As an employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives. By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to enable secure and sustained employment.You will develop strong relationships by encouraging, motivating and challenging your customers to fulfil their potential, whilst ensuring you meet your own job specific targets. Meet personal performance targets and Key Performance Indicators Manage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searching Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences and holistic barriers to progression Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training) Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments Co-produce effective in-work support plans with participants and employers Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service Fully comply with company policies including those for personal data security, safeguarding and health & safety Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility. Please note: This role is fully office based Mon - Fri Customer focussed with a strong commitment to customer care A strong team player with a positive and flexible approach to work and colleagues Previous Experience of working in a fast paced, target driven environment Previous Experience of delivering services to meet contractual and quality standards Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/Google Strong communicator - demonstrating an ability to listen, question and build relationships Demonstrable creative problem solving skills and a positive approach to challenging and overcoming any barriers Demonstrable ability to plan and organise workload to meet required targets and deadlines Prior experience of working in a similar role in the Welfare to Work sector is desirable Knowledge of the employability industry is desirable Previous experience of working in a Recruitment Background is desirable EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
May 20, 2024
Full time
As an employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives. By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to enable secure and sustained employment.You will develop strong relationships by encouraging, motivating and challenging your customers to fulfil their potential, whilst ensuring you meet your own job specific targets. Meet personal performance targets and Key Performance Indicators Manage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searching Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences and holistic barriers to progression Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training) Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments Co-produce effective in-work support plans with participants and employers Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service Fully comply with company policies including those for personal data security, safeguarding and health & safety Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility. Please note: This role is fully office based Mon - Fri Customer focussed with a strong commitment to customer care A strong team player with a positive and flexible approach to work and colleagues Previous Experience of working in a fast paced, target driven environment Previous Experience of delivering services to meet contractual and quality standards Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/Google Strong communicator - demonstrating an ability to listen, question and build relationships Demonstrable creative problem solving skills and a positive approach to challenging and overcoming any barriers Demonstrable ability to plan and organise workload to meet required targets and deadlines Prior experience of working in a similar role in the Welfare to Work sector is desirable Knowledge of the employability industry is desirable Previous experience of working in a Recruitment Background is desirable EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Salary (OTE included): £25,000-£45,000 per year Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2. Whilst previous sales experience is not needed, we do look for individuals who will thrive in a target-driven role. Come rain or shine, you will meet with our prospective customers at their doorstep, connecting them with our cutting-edge products and services. We offer in-depth training when you first join, enabling you to have quality conversations with customers from the get-go and setting you up for success. Our hours range between 16 to 30 hours a week for part-time opportunities and 37.5 hours a week for full-time. Work hours are between 12:00 pm - 8:00 pm once you are in the field. Training: During your first 3 weeks, you must be available to attend your assigned office between 9:00 am - 5:00 pm Monday to Friday with a mix of self-led learning and an in-office induction with your manager for your detailed learning journey. (Please note part-time employees must be able to commit to this for the first 3 weeks of their employment before reverting to your agreed working hours). Who we are Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. The must haves A UK driving licence with no more than 8 points. The other stuff we are looking for Individuals who enjoy spending time outdoors A positive, winning attitude The self-motivation to hit agreed sales targets, the ability to think on your feet when handling objections, and the resilience to deal with rejections What's in it for you A basic salary of £25,000 (pro-rata for part-time employees) Uncapped commission - Our top advisors earn £60k - £70k per year (pro-rata for part-time employees) Company Car (full-time employees) or Car allowance (part-time employees) 25 days' annual leave, UK bank holidays, and your birthday off, to treat yourself (pro-rata).Plus, the option to buy and sell 5 days' annual leave, to suit your personal needs An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance A host of family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave Next steps Begin your journey with us through a seamless recruitment process: Following your application, expect a call from our dedicated recruiters for an in-depth discussion about the position. If the initial conversation goes well, secure a meeting with the hiring manager for a comprehensive interview. Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team! Your exciting career awaits! Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly make adjustments to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. We're an equal opportunities employer working hard to remove bias and barriers for our people and candidates, we build equity and inclusion into everything we do so you can be your authentic self throughout your application journey with us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.
May 20, 2024
Full time
Salary (OTE included): £25,000-£45,000 per year Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2. Whilst previous sales experience is not needed, we do look for individuals who will thrive in a target-driven role. Come rain or shine, you will meet with our prospective customers at their doorstep, connecting them with our cutting-edge products and services. We offer in-depth training when you first join, enabling you to have quality conversations with customers from the get-go and setting you up for success. Our hours range between 16 to 30 hours a week for part-time opportunities and 37.5 hours a week for full-time. Work hours are between 12:00 pm - 8:00 pm once you are in the field. Training: During your first 3 weeks, you must be available to attend your assigned office between 9:00 am - 5:00 pm Monday to Friday with a mix of self-led learning and an in-office induction with your manager for your detailed learning journey. (Please note part-time employees must be able to commit to this for the first 3 weeks of their employment before reverting to your agreed working hours). Who we are Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. The must haves A UK driving licence with no more than 8 points. The other stuff we are looking for Individuals who enjoy spending time outdoors A positive, winning attitude The self-motivation to hit agreed sales targets, the ability to think on your feet when handling objections, and the resilience to deal with rejections What's in it for you A basic salary of £25,000 (pro-rata for part-time employees) Uncapped commission - Our top advisors earn £60k - £70k per year (pro-rata for part-time employees) Company Car (full-time employees) or Car allowance (part-time employees) 25 days' annual leave, UK bank holidays, and your birthday off, to treat yourself (pro-rata).Plus, the option to buy and sell 5 days' annual leave, to suit your personal needs An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance A host of family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave Next steps Begin your journey with us through a seamless recruitment process: Following your application, expect a call from our dedicated recruiters for an in-depth discussion about the position. If the initial conversation goes well, secure a meeting with the hiring manager for a comprehensive interview. Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team! Your exciting career awaits! Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly make adjustments to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. We're an equal opportunities employer working hard to remove bias and barriers for our people and candidates, we build equity and inclusion into everything we do so you can be your authentic self throughout your application journey with us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.
Your World Recruitment
Hemel Hempstead, Hertfordshire
Do you have experience working as a Junior HR Advisor/equivalent? Do you have HR administration and generalist UK-based experience? Have you worked in a large, complex organization as a Junior HR Advisor/equivalent? Are you available to work Monday to Friday, 9am to 5pm, up to 25 hours per week? Do you meet the criteria of the role and are you available immediately or within 1 week to commence employment if successful? Your World Recruitment is currently supporting a Public Sector organisation based in Hemel Hempstead with the recruitment of a Junior HR Advisor (x2 positions) to join their team. Location: Hemel Hempstead Parking: Free parking available at one location; discounted parking ( 4/day) at another. Job Type: Temporary Duration : 3 months, with potential extension Start Date: ASAP Sector: Public Sector Working Environment: Office Pay Rate: 11.44 to 12.82 per hour (PAYE) 12.82 to 14.37 per hour (PAYE inclusive of holiday) 14.50 to 16.35 per hour (umbrella) Pay rate depends on skills and experience. Working Days and Hours: Part-time, up to 25 hours per week Monday to Friday, between 9am to 5pm (specific hours to be agreed with the client) Remote Working Option: At least 1 day per week in the office in Hemel Hempstead, the rest remote (specific office day to be confirmed with the client) Key Responsibilities: Provide administrative and operational HR support Deliver HR guidance and support in a matrix organization Manage HR systems and databases Multitask in a dynamic team environment Maintain excellent customer service Essential Requirements: Previous HR administration and generalist UK-based experience Proficient in MS Office (Word, Excel, Teams) Ability to multitask, excellent customer service skills Experience working with HR systems To apply, please ensure you meet the criteria and are available to start immediately or within 1 week if successful.
May 20, 2024
Seasonal
Do you have experience working as a Junior HR Advisor/equivalent? Do you have HR administration and generalist UK-based experience? Have you worked in a large, complex organization as a Junior HR Advisor/equivalent? Are you available to work Monday to Friday, 9am to 5pm, up to 25 hours per week? Do you meet the criteria of the role and are you available immediately or within 1 week to commence employment if successful? Your World Recruitment is currently supporting a Public Sector organisation based in Hemel Hempstead with the recruitment of a Junior HR Advisor (x2 positions) to join their team. Location: Hemel Hempstead Parking: Free parking available at one location; discounted parking ( 4/day) at another. Job Type: Temporary Duration : 3 months, with potential extension Start Date: ASAP Sector: Public Sector Working Environment: Office Pay Rate: 11.44 to 12.82 per hour (PAYE) 12.82 to 14.37 per hour (PAYE inclusive of holiday) 14.50 to 16.35 per hour (umbrella) Pay rate depends on skills and experience. Working Days and Hours: Part-time, up to 25 hours per week Monday to Friday, between 9am to 5pm (specific hours to be agreed with the client) Remote Working Option: At least 1 day per week in the office in Hemel Hempstead, the rest remote (specific office day to be confirmed with the client) Key Responsibilities: Provide administrative and operational HR support Deliver HR guidance and support in a matrix organization Manage HR systems and databases Multitask in a dynamic team environment Maintain excellent customer service Essential Requirements: Previous HR administration and generalist UK-based experience Proficient in MS Office (Word, Excel, Teams) Ability to multitask, excellent customer service skills Experience working with HR systems To apply, please ensure you meet the criteria and are available to start immediately or within 1 week if successful.
AJ Chambers are currently representing a Leading Law Firm with offices across East Anglia, Essex and London, who are actively seeking an Enquiries Advisor for the Ipswich office. This young, dynamic, and diverse law firm focused on career progression and excellent client care. Overview of the role: You will be part of a very busy Enquiries Team whose purpose is to capture and convert all new business leads that come into the firm whether these are external, internal or referred into us. Full training on our CASE management and quoting system will be given. As part of the role you will be expected to undertake the following:- Providing quotations in relation to the services that we offer whether these are receive via telephone enquiry or through our website; Chasing up of those quotations sent to clients in order to convert to an instructed matter; Provide clients with the necessary documentation to enable them to be a client of the firm; Passing on of all relevant information to the Fee Earners to enable them to open their file; Any other duties that are identified by the Head of Department The candidate Good use of Word, Excel and generally strong IT skills Strong academic background Strong communication and interpersonal skills Able to work independently whilst also being a team player Very organised Friendly and caring attitude The Basics: 9am to 5pm, Monday to Friday Competitive Salary 25 days holiday per year Auto enrolment into our pension scheme Flexible working Contractually enhanced sick pay Contractually enhanced maternity and paternity schemes Work/life balance For more information, please apply directly or contact Jess at AJ Chambers.
May 20, 2024
Full time
AJ Chambers are currently representing a Leading Law Firm with offices across East Anglia, Essex and London, who are actively seeking an Enquiries Advisor for the Ipswich office. This young, dynamic, and diverse law firm focused on career progression and excellent client care. Overview of the role: You will be part of a very busy Enquiries Team whose purpose is to capture and convert all new business leads that come into the firm whether these are external, internal or referred into us. Full training on our CASE management and quoting system will be given. As part of the role you will be expected to undertake the following:- Providing quotations in relation to the services that we offer whether these are receive via telephone enquiry or through our website; Chasing up of those quotations sent to clients in order to convert to an instructed matter; Provide clients with the necessary documentation to enable them to be a client of the firm; Passing on of all relevant information to the Fee Earners to enable them to open their file; Any other duties that are identified by the Head of Department The candidate Good use of Word, Excel and generally strong IT skills Strong academic background Strong communication and interpersonal skills Able to work independently whilst also being a team player Very organised Friendly and caring attitude The Basics: 9am to 5pm, Monday to Friday Competitive Salary 25 days holiday per year Auto enrolment into our pension scheme Flexible working Contractually enhanced sick pay Contractually enhanced maternity and paternity schemes Work/life balance For more information, please apply directly or contact Jess at AJ Chambers.
WHAT YOU'LL DO BCG is partnering with our clients to tackle some of the world's biggest and most pressing challenges. Grounded by our values and guided by our purpose, BCGers unlock the potential of those who advance the world. Our Global Legal Team is a key enabler of our firm's success, helping to drive impact and progress across a number of important dimensions. As a Legal team member, you will work across BCG teams and functions to support our business strategy, provide counsel and expertise, drive legal innovation, and leverage the power of new ways of working. As part of BCG's team of employment lawyers, you will be expected to manage a number of global employment-related projects across 50+ countries. Building a partnership with other members of BCG's global employment centre of expertise (CoE) in relation to those global projects, is an essential part of this work Provide support, in conjunction with the senior employment lawyer in London, across BCG's London, Amsterdam and Brussels (LAB) offices, covering the full range of employment issues including hiring, termination, mobility and immigration, disputes, investigations, regulatory issues, global and local forms and approaches, and advisory support for specific employee issues and counselling; Coordinate closely with the HR function on a global basis to ensure a consistent approach to policies and decision-making across the global organization; Team successfully across BCG and integrate fully into BCG's Global Legal Team to resolve or support resolution of complex HR and employment legal issues (both internally and matters where it could interface with external parties); Contribute to developing and maintaining Legal Team intellectual property, including template forms, and other materials; Work with and manage external counsel Perform other duties as assigned or required In all cases, BCG's Legal Counsel will be an exceptional lawyer, able to efficiently deliver high quality work, and will have substantial experience of advising on commercial, strategic, and outcome-based solutions to people issues. YOU'RE GOOD AT Technical and functional expertise desired: Independent and critical thinker with a creative and employee-focused mindset aligned to the principles (rather than arbitrary rules) that maintain BCG's outstanding record as an employer of choice; Must exhibit exceptional organizational skills, efficient project management and timely execution of tasks to meet deadlines and objectives Superior analytical skills and creative problem-solving ability, with an appreciation for striking a practical balance between business and legal objectives; Talent for absorbing new skill sets and areas of expertise quickly and comfortably and the flexibility to deal with a diverse international set of stakeholders and advisors; The ability to quickly comprehend complex sets of international laws and regulations and interpret those laws within the context of BCG's global policies and values; A positive, dynamic, business-focused approach to legal practice; Perform successfully and produce results in a fast-paced, intellectually intense, client-oriented environment; Be a pragmatic, high-energy professional, with personal and professional self-confidence with great judgement in ambiguous situations; and Have the interpersonal skills necessary to build relationships throughout a loosely structured, highly collaborative and consensus driven organization. YOU BRING (EXPERIENCE & QUALIFICATIONS) Legally qualified within the UK, with deep global strategic and operational employment law expertise; 5+ years PQE of practicing labour and employment law (candidates outside of this range will also be considered if they can demonstrate they meet the overall requirements of the role); Experienced at managing complex projects; highly organized; Prior experience with a reputable law firm preferable, as well as in house experience within a complex international organization, preferably professional services or similar; Comfortable presenting to both large and small audiences; Experienced at managing outside legal advisers and other providers of expert advice on employee matters English fluency; fluency in any other language is a plus. YOU'LL WORK WITH A variety of cohorts and functions across the company, including local and global HR stakeholders, members of the BCG Global Legal Team, Immigration/Mobility, Finance, and the Partnership. You will report into the Employment group with the Legal Team.
May 20, 2024
Full time
WHAT YOU'LL DO BCG is partnering with our clients to tackle some of the world's biggest and most pressing challenges. Grounded by our values and guided by our purpose, BCGers unlock the potential of those who advance the world. Our Global Legal Team is a key enabler of our firm's success, helping to drive impact and progress across a number of important dimensions. As a Legal team member, you will work across BCG teams and functions to support our business strategy, provide counsel and expertise, drive legal innovation, and leverage the power of new ways of working. As part of BCG's team of employment lawyers, you will be expected to manage a number of global employment-related projects across 50+ countries. Building a partnership with other members of BCG's global employment centre of expertise (CoE) in relation to those global projects, is an essential part of this work Provide support, in conjunction with the senior employment lawyer in London, across BCG's London, Amsterdam and Brussels (LAB) offices, covering the full range of employment issues including hiring, termination, mobility and immigration, disputes, investigations, regulatory issues, global and local forms and approaches, and advisory support for specific employee issues and counselling; Coordinate closely with the HR function on a global basis to ensure a consistent approach to policies and decision-making across the global organization; Team successfully across BCG and integrate fully into BCG's Global Legal Team to resolve or support resolution of complex HR and employment legal issues (both internally and matters where it could interface with external parties); Contribute to developing and maintaining Legal Team intellectual property, including template forms, and other materials; Work with and manage external counsel Perform other duties as assigned or required In all cases, BCG's Legal Counsel will be an exceptional lawyer, able to efficiently deliver high quality work, and will have substantial experience of advising on commercial, strategic, and outcome-based solutions to people issues. YOU'RE GOOD AT Technical and functional expertise desired: Independent and critical thinker with a creative and employee-focused mindset aligned to the principles (rather than arbitrary rules) that maintain BCG's outstanding record as an employer of choice; Must exhibit exceptional organizational skills, efficient project management and timely execution of tasks to meet deadlines and objectives Superior analytical skills and creative problem-solving ability, with an appreciation for striking a practical balance between business and legal objectives; Talent for absorbing new skill sets and areas of expertise quickly and comfortably and the flexibility to deal with a diverse international set of stakeholders and advisors; The ability to quickly comprehend complex sets of international laws and regulations and interpret those laws within the context of BCG's global policies and values; A positive, dynamic, business-focused approach to legal practice; Perform successfully and produce results in a fast-paced, intellectually intense, client-oriented environment; Be a pragmatic, high-energy professional, with personal and professional self-confidence with great judgement in ambiguous situations; and Have the interpersonal skills necessary to build relationships throughout a loosely structured, highly collaborative and consensus driven organization. YOU BRING (EXPERIENCE & QUALIFICATIONS) Legally qualified within the UK, with deep global strategic and operational employment law expertise; 5+ years PQE of practicing labour and employment law (candidates outside of this range will also be considered if they can demonstrate they meet the overall requirements of the role); Experienced at managing complex projects; highly organized; Prior experience with a reputable law firm preferable, as well as in house experience within a complex international organization, preferably professional services or similar; Comfortable presenting to both large and small audiences; Experienced at managing outside legal advisers and other providers of expert advice on employee matters English fluency; fluency in any other language is a plus. YOU'LL WORK WITH A variety of cohorts and functions across the company, including local and global HR stakeholders, members of the BCG Global Legal Team, Immigration/Mobility, Finance, and the Partnership. You will report into the Employment group with the Legal Team.
Your new company Hays is delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.Hays are recruiting for an exciting opportunity for a Group Car Scheme Advisor to join our client on an ongoing long-term temporary assignment.Our client is continually evolving, with ambitions for growth that require our proactive Group Car Schemes team to help meet and support these exciting challenges. This role will play a pivotal part in our success as you will be responsible for the administration of a comprehensive Group Car Scheme. Location: Farnborough, UK. (Candidates should be based within a reasonable commute) Assignment type: Till end of the year (possible 12 months rolling contract extension where you will be engaged via Hays)Working environment: Hybrid working: 2 days in the office - 3 days at home is an option after training (1-3 months) based on a blended approach Hours per week: 37.5 Pay type: £15.38 P/H Your new role Provide a highly professional level of service to each customer by understanding the enquiry (telephone or email); gathering and researching information, whilst taking responsibility for the accuracy of the information provided to both internal and external customers. Administering Group Employee Vehicle related operational activities, HR activities such as GSCO processes, salary deductions, Fuel Cards & Driver Licence checking. Liaise with external suppliers and partners to ensure continuity of service. Administration of specific GCS projects in addition to daily operational activities. Responsible for delivering positive weekly & monthly KPI's for Group Car Schemes. Build and maintain relationships with internal/external customers and suppliers to ensure an optimised level of service delivery and cost reduction. Ensure high accuracy and quality of work whilst identifying potential opportunities for process improvements that enhance our customer service offering. What you'll need to succeed Proven, relevant experience in a telephone-based sales or customer service role is essential. Additional experience gained in the Automotive or Financial Services industry is desirable. Capable of positive negotiation with a sale through service attitude and proficient telephony skills. Well-developed analytical and information gathering experience as well as possessing a good commercial awareness and an entrepreneurial spirit. Effective, proactive communicator and inspirational, collaborative team member; able to prioritise and ensure deadlines are met through effective time management. Passionate about what you do and about delivering an outstanding level of customer service for both internal and external customers. Great eye for detail with sound knowledge of all Microsoft Office packages. What you'll get in return On-site canteen Free parking 35 Days Holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 20, 2024
Full time
Your new company Hays is delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.Hays are recruiting for an exciting opportunity for a Group Car Scheme Advisor to join our client on an ongoing long-term temporary assignment.Our client is continually evolving, with ambitions for growth that require our proactive Group Car Schemes team to help meet and support these exciting challenges. This role will play a pivotal part in our success as you will be responsible for the administration of a comprehensive Group Car Scheme. Location: Farnborough, UK. (Candidates should be based within a reasonable commute) Assignment type: Till end of the year (possible 12 months rolling contract extension where you will be engaged via Hays)Working environment: Hybrid working: 2 days in the office - 3 days at home is an option after training (1-3 months) based on a blended approach Hours per week: 37.5 Pay type: £15.38 P/H Your new role Provide a highly professional level of service to each customer by understanding the enquiry (telephone or email); gathering and researching information, whilst taking responsibility for the accuracy of the information provided to both internal and external customers. Administering Group Employee Vehicle related operational activities, HR activities such as GSCO processes, salary deductions, Fuel Cards & Driver Licence checking. Liaise with external suppliers and partners to ensure continuity of service. Administration of specific GCS projects in addition to daily operational activities. Responsible for delivering positive weekly & monthly KPI's for Group Car Schemes. Build and maintain relationships with internal/external customers and suppliers to ensure an optimised level of service delivery and cost reduction. Ensure high accuracy and quality of work whilst identifying potential opportunities for process improvements that enhance our customer service offering. What you'll need to succeed Proven, relevant experience in a telephone-based sales or customer service role is essential. Additional experience gained in the Automotive or Financial Services industry is desirable. Capable of positive negotiation with a sale through service attitude and proficient telephony skills. Well-developed analytical and information gathering experience as well as possessing a good commercial awareness and an entrepreneurial spirit. Effective, proactive communicator and inspirational, collaborative team member; able to prioritise and ensure deadlines are met through effective time management. Passionate about what you do and about delivering an outstanding level of customer service for both internal and external customers. Great eye for detail with sound knowledge of all Microsoft Office packages. What you'll get in return On-site canteen Free parking 35 Days Holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
May 20, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
May 20, 2024
Full time
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
Skills Bootcamps Programme Manager Salary up to £40k - depending on experince Hybrid working - 3 days in office / 2 days WFH Full time 37hrs per week Holiday, 22 days plus Bank holiday which rises after one year. Pension, Life cover after 9 months and store discount card. Fareport Training are an Ofsted 'Good' work-based training provider. We deliver Apprenticeships, Skills Bootcamps and Commercial Training across England to individuals and employers who want to upgrade their own or the skills and qualifications of their workforce. Skills Bootcamps and Commercial Training will be key areas of focus for this role. As Skills Bootcamps Programme Manager you will report to the Director of Short Courses and Commercial Training and be responsible for the high-quality delivery of all programmes. The role includes: Developing and implementing robust administrative and operational processes to support flexible delivery and ensure consistent, cost-effective training programmes. Managing the day-to-day planning, scheduling, and operational delivery of all short and commercial programmes, including project planning and rollout phases. Ensuring all delivery aligns with Fareport processes, awarding organisation standards, and contractual requirements. Undertaking and coordinating the timely recruitment of personnel, ensuring adherence to Fareport Safer Recruitment policies, and ensuring effective delivery of induction and training for all new staff. Ensuring outstanding customer service, and successful outcomes for learners and employers. Key responsibilities include: Responsible for timely planning and execution of all Fareport Skills Bootcamp programmes, ensuring work streams are delivered to meet targets. Close collaboration with Business and Marketing teams to hit targets for the programmes. Lead on the continuous improvement of all programmes. Plan and direct individual and team workloads/caseloads in line with business goals and KPIs. Support the Director to develop management information and reporting structures for board, management and Fareport advisory board. Ensure processes for engagement, enrolment and progress tracking are effective. Ensure high performance and satisfaction through effective stakeholder management. Collaborate closely with internal and external stakeholders, including employers, learners, contracting authority representatives, and Fareport colleagues. We are looking for someone with: At least five years' experience of working in a management role (essential). Experience in planning and or delivering training programmes. You will have: Well-developed communication skills- spoken, written and media based. Well-developed Team Leading skills. Strong strategic planning, stakeholder management, and collaboration skills. Excellent organisational and time management skills. Working knowledge/understanding of key quality Assurance principles and practice in a regulated environment. Ability to work independently and take initiative. Competent in the use of MS Office 365, e-portfolio systems (desirable), and quality management Driving Licence. Degree in Business Management or related leadership field, or equivalent work experience. Minimum requirement to be working at Functional Skills Level 2 (or equivalent) in English and Mathematics Please press APPLY to send us your CV along with a supporting statement / cover letter demonstrating how you match the job description, skills and essential criteria. A full job description will be sent to you when you apply.
May 20, 2024
Full time
Skills Bootcamps Programme Manager Salary up to £40k - depending on experince Hybrid working - 3 days in office / 2 days WFH Full time 37hrs per week Holiday, 22 days plus Bank holiday which rises after one year. Pension, Life cover after 9 months and store discount card. Fareport Training are an Ofsted 'Good' work-based training provider. We deliver Apprenticeships, Skills Bootcamps and Commercial Training across England to individuals and employers who want to upgrade their own or the skills and qualifications of their workforce. Skills Bootcamps and Commercial Training will be key areas of focus for this role. As Skills Bootcamps Programme Manager you will report to the Director of Short Courses and Commercial Training and be responsible for the high-quality delivery of all programmes. The role includes: Developing and implementing robust administrative and operational processes to support flexible delivery and ensure consistent, cost-effective training programmes. Managing the day-to-day planning, scheduling, and operational delivery of all short and commercial programmes, including project planning and rollout phases. Ensuring all delivery aligns with Fareport processes, awarding organisation standards, and contractual requirements. Undertaking and coordinating the timely recruitment of personnel, ensuring adherence to Fareport Safer Recruitment policies, and ensuring effective delivery of induction and training for all new staff. Ensuring outstanding customer service, and successful outcomes for learners and employers. Key responsibilities include: Responsible for timely planning and execution of all Fareport Skills Bootcamp programmes, ensuring work streams are delivered to meet targets. Close collaboration with Business and Marketing teams to hit targets for the programmes. Lead on the continuous improvement of all programmes. Plan and direct individual and team workloads/caseloads in line with business goals and KPIs. Support the Director to develop management information and reporting structures for board, management and Fareport advisory board. Ensure processes for engagement, enrolment and progress tracking are effective. Ensure high performance and satisfaction through effective stakeholder management. Collaborate closely with internal and external stakeholders, including employers, learners, contracting authority representatives, and Fareport colleagues. We are looking for someone with: At least five years' experience of working in a management role (essential). Experience in planning and or delivering training programmes. You will have: Well-developed communication skills- spoken, written and media based. Well-developed Team Leading skills. Strong strategic planning, stakeholder management, and collaboration skills. Excellent organisational and time management skills. Working knowledge/understanding of key quality Assurance principles and practice in a regulated environment. Ability to work independently and take initiative. Competent in the use of MS Office 365, e-portfolio systems (desirable), and quality management Driving Licence. Degree in Business Management or related leadership field, or equivalent work experience. Minimum requirement to be working at Functional Skills Level 2 (or equivalent) in English and Mathematics Please press APPLY to send us your CV along with a supporting statement / cover letter demonstrating how you match the job description, skills and essential criteria. A full job description will be sent to you when you apply.
Financial Controller, Brighton, 30-40k, permanent for modern, entrepreneurial accounting practice. Able to offer hybrid working after successful probation. Must have excellent knowledge of FRS 102 and 105 which is essential. About the role The person will be involved will be working closely with the CEO and founder to assist with day-to-day operations such as; regular client meetings, yearend accounts preparation, reviewing online bookkeeping, VAT preparation, and management accounts. It is advantageous to have a good understanding of Xero and Dext. The Role Providing client with advice and insights around the financial data produced. Responsible for the review, and submission of VAT returns and bookkeeping. This includes assisting in managing a team of juniors. Yearend financial accounts preparation and review this includes but not limited to limited companies, partnerships, and sole trader. 80% of accounts are prepared by juniors, so in most cases reviewing and gathering information and speaking the client. Prepare corporate and personal tax returns and assist to provide tax advisory services to clients. Assist to prepare budgets and cashflow forecasts for clients. Advise and support clients with cloud accounting software questions. Help convert client from manual bookkeeping systems to integrated cloud accounting systems. Answer accounting questions from both clients. Providing advice. Consultation services. Have good technical VAT and personal tax knowledge and can keep knowledge up to date through CPD. Prepare formal correspondence to various parties (Clients, HMRC, Banks, Companies House etc.) Other reasonable duties may from time to time be required. Opportunity to network as and when able. About you We're looking for individuals who share our commitment to integrity, a client-centric service, and proactive engagement. Ideally, you'll come from either a practice or industry background and have: Near qualified or final stage qualification in ACCA / ACA qualified (qualified by experience will be considered) Exceptional knowledge of FRS 102 1A and FRS 105 A strong focus and attention to detail Proactive approach to work prioritisation and time management Good business acumen alongside the provision of good technical advice. Effective communicator, both verbal and written Experience using different online accounting software's We are looking for team members who share our core values of collaboration, honesty, and trust. These values guide our approach, ensuring that our relationships with both our clients and our team are founded on mutual respect and long-term success. The Financial Controller, Brighton, 30-40k, will initially be office based (opportunity to work 2 days from home after successful probation), 36 hours a week over 4-5 days (core hours are (phone number removed)pm allowing flexibility around your needs).free parking, 750 bonus after probation, pension, 30 days holiday plus Bank Holidays, 5% commission on any new clients introduced, comprehensive training packages and paid leave for study and genuine career progression. Candidates must live within commutable distance of Brighton, without the need to relocate, and our client is unable to offer sponsorship. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 20, 2024
Full time
Financial Controller, Brighton, 30-40k, permanent for modern, entrepreneurial accounting practice. Able to offer hybrid working after successful probation. Must have excellent knowledge of FRS 102 and 105 which is essential. About the role The person will be involved will be working closely with the CEO and founder to assist with day-to-day operations such as; regular client meetings, yearend accounts preparation, reviewing online bookkeeping, VAT preparation, and management accounts. It is advantageous to have a good understanding of Xero and Dext. The Role Providing client with advice and insights around the financial data produced. Responsible for the review, and submission of VAT returns and bookkeeping. This includes assisting in managing a team of juniors. Yearend financial accounts preparation and review this includes but not limited to limited companies, partnerships, and sole trader. 80% of accounts are prepared by juniors, so in most cases reviewing and gathering information and speaking the client. Prepare corporate and personal tax returns and assist to provide tax advisory services to clients. Assist to prepare budgets and cashflow forecasts for clients. Advise and support clients with cloud accounting software questions. Help convert client from manual bookkeeping systems to integrated cloud accounting systems. Answer accounting questions from both clients. Providing advice. Consultation services. Have good technical VAT and personal tax knowledge and can keep knowledge up to date through CPD. Prepare formal correspondence to various parties (Clients, HMRC, Banks, Companies House etc.) Other reasonable duties may from time to time be required. Opportunity to network as and when able. About you We're looking for individuals who share our commitment to integrity, a client-centric service, and proactive engagement. Ideally, you'll come from either a practice or industry background and have: Near qualified or final stage qualification in ACCA / ACA qualified (qualified by experience will be considered) Exceptional knowledge of FRS 102 1A and FRS 105 A strong focus and attention to detail Proactive approach to work prioritisation and time management Good business acumen alongside the provision of good technical advice. Effective communicator, both verbal and written Experience using different online accounting software's We are looking for team members who share our core values of collaboration, honesty, and trust. These values guide our approach, ensuring that our relationships with both our clients and our team are founded on mutual respect and long-term success. The Financial Controller, Brighton, 30-40k, will initially be office based (opportunity to work 2 days from home after successful probation), 36 hours a week over 4-5 days (core hours are (phone number removed)pm allowing flexibility around your needs).free parking, 750 bonus after probation, pension, 30 days holiday plus Bank Holidays, 5% commission on any new clients introduced, comprehensive training packages and paid leave for study and genuine career progression. Candidates must live within commutable distance of Brighton, without the need to relocate, and our client is unable to offer sponsorship. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Job Title: Customer Support Advisor Location : Blackpool Salary: Competitive Job Type: Permanent, Full Time About us: Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products About the role: Are you looking for an exciting, challenging and rewarding long-term career opportunity? We are looking for confident and charismatic individuals to join our Customer Support team at our Blackpool facility. The role affords an excellent introduction into the Company and the opportunity for career progression through both practical experience and professional development If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further The successful candidate with be provided with full and comprehensive training Duties and Responsibilities: Providing customers with product information in response to requests by email, telephone, or factory visitations. (The majority of contact is through email) Providing customers with quotations for products Answering queries in terms of stock, delivery times, accounts, and production Processing sales orders Providing support to external sales personnel Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order About you: Confidence, charisma and keen to progress a long-term career Some experience within a sales or customer service environment / familiar with client interactions Keen eye for detail Strong verbal and written communication skills Good administrative, organisational and time management skills Good team player Ability to solve problems Commercial awareness and professional Willing to learn Valid UK Driving Licence (Desirable) Benefits: A competitive commencing salary 33 days paid holiday A comprehensive training programmes Company final salary pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work scheme Long service awards Private health insurance scheme after a minimum of one year's service Subsidised on-site social space Dress Down Friday Team building days Paid charity days Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of: Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Apprenticeship, Estimating, Environmental Awareness and Quote Preparation may also be considered for this role The Glasdon Group Limited is an equal opportunities employer
May 20, 2024
Full time
Job Title: Customer Support Advisor Location : Blackpool Salary: Competitive Job Type: Permanent, Full Time About us: Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products About the role: Are you looking for an exciting, challenging and rewarding long-term career opportunity? We are looking for confident and charismatic individuals to join our Customer Support team at our Blackpool facility. The role affords an excellent introduction into the Company and the opportunity for career progression through both practical experience and professional development If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further The successful candidate with be provided with full and comprehensive training Duties and Responsibilities: Providing customers with product information in response to requests by email, telephone, or factory visitations. (The majority of contact is through email) Providing customers with quotations for products Answering queries in terms of stock, delivery times, accounts, and production Processing sales orders Providing support to external sales personnel Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order About you: Confidence, charisma and keen to progress a long-term career Some experience within a sales or customer service environment / familiar with client interactions Keen eye for detail Strong verbal and written communication skills Good administrative, organisational and time management skills Good team player Ability to solve problems Commercial awareness and professional Willing to learn Valid UK Driving Licence (Desirable) Benefits: A competitive commencing salary 33 days paid holiday A comprehensive training programmes Company final salary pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work scheme Long service awards Private health insurance scheme after a minimum of one year's service Subsidised on-site social space Dress Down Friday Team building days Paid charity days Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of: Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Apprenticeship, Estimating, Environmental Awareness and Quote Preparation may also be considered for this role The Glasdon Group Limited is an equal opportunities employer
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
May 20, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Are you based in the Chichester area? Do you have a passion for working with people? Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays). Hours - 7.30 - 5.00 Monday to Friday and every other Saturday morning 8-12 BRANCH ADDRESS Power Place, 2 Terminus Rd, Chichester PO19 8UE Key Responsibilities Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible Dealing with lapsed accounts Generating sales with new and existing customers Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey Keep the branch looking clean and tidy, to make a great first impression on our customers Maintain stock levels, carrying out regular stock counts Work with colleagues to suggest opportunities for improvement What's in it for you? A competitive salary and benefits package, plus generous staff discounts A supportive team environment where your contributions are recognised and valued Opportunities to grow your skills and career within our organisation Flexible working arrangements to help you balance work and life Required Skills and Experience Previous industry experience preferred but not essential Experience in a customer facing environment Passion for working with people A positive can-do attitude About us At Jewson , we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.? If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
May 20, 2024
Full time
Are you based in the Chichester area? Do you have a passion for working with people? Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays). Hours - 7.30 - 5.00 Monday to Friday and every other Saturday morning 8-12 BRANCH ADDRESS Power Place, 2 Terminus Rd, Chichester PO19 8UE Key Responsibilities Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible Dealing with lapsed accounts Generating sales with new and existing customers Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey Keep the branch looking clean and tidy, to make a great first impression on our customers Maintain stock levels, carrying out regular stock counts Work with colleagues to suggest opportunities for improvement What's in it for you? A competitive salary and benefits package, plus generous staff discounts A supportive team environment where your contributions are recognised and valued Opportunities to grow your skills and career within our organisation Flexible working arrangements to help you balance work and life Required Skills and Experience Previous industry experience preferred but not essential Experience in a customer facing environment Passion for working with people A positive can-do attitude About us At Jewson , we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.? If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner MINI Worcester. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by MINI to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
May 20, 2024
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner MINI Worcester. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by MINI to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Our People Services Team at Barchester Healthcare continually strive to enhance our employee experience and employee journey and offer excellent career choices and opportunities to progress. We are in the process of expanding our HR operation team and have a fantastic opportunity for a talented, driven individual to join our People Services Team as HR Advisor in our North division. Multi-site experience would be advantageous. Previous experience in an HR advisory role is essential. This is a remote role, however there will be a requirement to travel across our homes within the north division and to the company offices in Inverness as required. Within this newly created role you will work alongside the HR operations team within the north division to support the delivery of the company's people strategy, divisional people plan and operational people priorities. As the role will have a heavy ER bias you should have extensive experience within an HR advisory capacity and be able to demonstrate sound knowledge and awareness of employment law and legislation. Reporting in to the Senior HR Business Partner you will be responsible for working alongside the HR Business Partner's and the HR Coordinator team to provide expert HR advice, guidance and support to managers on all people related issues which will include areas such as employee relations, advising on best practice and adherence to policies and process, assisting with the delivery of key projects and supporting HRBP's with the delivery of training across the division. The role will also provide significant expertise in the management of sickness absence (both long and short term) across the division. You ll be working in an organisation with over 17,000 colleagues that has been awarded an outstanding rating by Best Companies, is in the top 20 Best Health & Social Care Companies to work for also one of the Top 25 Best Big Companies to work for in the UK. Barchester Healthcare is one of the UK s market leading healthcare providers being the third largest in the UK with over 250 nursing homes and hospitals across the country. With a successful new builds programme with 10 new build homes being built and opened. 4400
May 20, 2024
Full time
Our People Services Team at Barchester Healthcare continually strive to enhance our employee experience and employee journey and offer excellent career choices and opportunities to progress. We are in the process of expanding our HR operation team and have a fantastic opportunity for a talented, driven individual to join our People Services Team as HR Advisor in our North division. Multi-site experience would be advantageous. Previous experience in an HR advisory role is essential. This is a remote role, however there will be a requirement to travel across our homes within the north division and to the company offices in Inverness as required. Within this newly created role you will work alongside the HR operations team within the north division to support the delivery of the company's people strategy, divisional people plan and operational people priorities. As the role will have a heavy ER bias you should have extensive experience within an HR advisory capacity and be able to demonstrate sound knowledge and awareness of employment law and legislation. Reporting in to the Senior HR Business Partner you will be responsible for working alongside the HR Business Partner's and the HR Coordinator team to provide expert HR advice, guidance and support to managers on all people related issues which will include areas such as employee relations, advising on best practice and adherence to policies and process, assisting with the delivery of key projects and supporting HRBP's with the delivery of training across the division. The role will also provide significant expertise in the management of sickness absence (both long and short term) across the division. You ll be working in an organisation with over 17,000 colleagues that has been awarded an outstanding rating by Best Companies, is in the top 20 Best Health & Social Care Companies to work for also one of the Top 25 Best Big Companies to work for in the UK. Barchester Healthcare is one of the UK s market leading healthcare providers being the third largest in the UK with over 250 nursing homes and hospitals across the country. With a successful new builds programme with 10 new build homes being built and opened. 4400
SNG Formerly Sovereign Housing Association
Basingstoke, Hampshire
Are you experienced in HR and looking for a new role? We have a fantastic opportunity for an experienced HR Advisor to join our People and Transformation team on a Fixed term basis for 12 months . You'll be based from our head office in Basingstoke, with flexibility for some home working as we continue to embrace our hybrid approach to working. It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England - our purpose being to provide quality affordable homes and places that people love for generations. The Role Reporting into our ER Specialist, you'll provide a comprehensive, expert service of advice and guidance to enable the capability of Managers and employees in dealing with all people matters. You'll be: Providing advice, guidance and support to line managers on a range of Employee Relations issues, adopting a coaching style to support the development of organisational capability in managing these issues Be a key point of contact for ER issues that arise as a result of any organisational change Ensuring compliance with legislation, policies and procedures and that they are effectively and consistently applied across the organisation Preparing documentation for Employment Tribunal cases and technical support to relevant stakeholders Supporting the delivery of people focussed organisational initiatives including activity, such as supporting employee wellbeing and engagement, alignment of systems, policies and practices alongside new ways of working What we're looking for You'll need proven experience of delivering an advisory HR service in a fast paced, progressive HR environment. Ideally, you'll be CIPD qualified or working towards this but it's not essential. You'll also need: Experience of developing, coaching and training managers on ER matters Sound knowledge of Employment Law principles and current trends / recent changes, as well as People policies, procedures and best practice Strong time management, prioritisation and stakeholder management skills Clear communication and coaching skills with a proven track record of being able to influence and negotiate at all levels Confidence to consult on a range of relatively complex People issues with a proven ability to deliver against a range of conflicting demands To be able to work independently whilst also working as a team, and be able to remain calm, and resilient during times of change and pressure Any experience of managing Employment Tribunals would be advantageous but is not essential Our benefits We have some fantastic benefits on offer at SNG, including: £450 flex-pot annually, discounted shopping & cycling scheme 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Company pension scheme matched up to 12%, life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Options for private medical insurance, dental insurance & critical illness cover At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Take a look at our careers site to learn more about us and our values. It is a really exciting time to be joining SNG. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
May 20, 2024
Full time
Are you experienced in HR and looking for a new role? We have a fantastic opportunity for an experienced HR Advisor to join our People and Transformation team on a Fixed term basis for 12 months . You'll be based from our head office in Basingstoke, with flexibility for some home working as we continue to embrace our hybrid approach to working. It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England - our purpose being to provide quality affordable homes and places that people love for generations. The Role Reporting into our ER Specialist, you'll provide a comprehensive, expert service of advice and guidance to enable the capability of Managers and employees in dealing with all people matters. You'll be: Providing advice, guidance and support to line managers on a range of Employee Relations issues, adopting a coaching style to support the development of organisational capability in managing these issues Be a key point of contact for ER issues that arise as a result of any organisational change Ensuring compliance with legislation, policies and procedures and that they are effectively and consistently applied across the organisation Preparing documentation for Employment Tribunal cases and technical support to relevant stakeholders Supporting the delivery of people focussed organisational initiatives including activity, such as supporting employee wellbeing and engagement, alignment of systems, policies and practices alongside new ways of working What we're looking for You'll need proven experience of delivering an advisory HR service in a fast paced, progressive HR environment. Ideally, you'll be CIPD qualified or working towards this but it's not essential. You'll also need: Experience of developing, coaching and training managers on ER matters Sound knowledge of Employment Law principles and current trends / recent changes, as well as People policies, procedures and best practice Strong time management, prioritisation and stakeholder management skills Clear communication and coaching skills with a proven track record of being able to influence and negotiate at all levels Confidence to consult on a range of relatively complex People issues with a proven ability to deliver against a range of conflicting demands To be able to work independently whilst also working as a team, and be able to remain calm, and resilient during times of change and pressure Any experience of managing Employment Tribunals would be advantageous but is not essential Our benefits We have some fantastic benefits on offer at SNG, including: £450 flex-pot annually, discounted shopping & cycling scheme 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Company pension scheme matched up to 12%, life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Options for private medical insurance, dental insurance & critical illness cover At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Take a look at our careers site to learn more about us and our values. It is a really exciting time to be joining SNG. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!