Our client is looking for a passionate and driven Senior Analyst help to analyse and interpret large datasets from varying sources to uncover valuable insights and trends related to customer behavior, sales, and marketing campaigns. You will collaborate with other teams and stakeholders to understand and translate business needs into data analysis requirements. Success in this role is just as much about your ability to build strong bonds with and inform and influence your colleagues as well as in being an expert in insightful analytics, reporting tools, dashboards and strategic planning. You will be the central storyteller to the commercial team. What Your Impact Will Be: Data Analysis & Reporting • Evolve the analytics implementation to feed and drive the customization of internal dashboards and reports to meet business objectives and manage to best practices standards. • Support the Senior Sales & Marketing Management team in diverse projects in the fields of business analytics, ad hoc data requests and database integration. • Utilizing data to create business cases, stories and JBP s to allow the company to keep improving processes and business. • Undertaking work that is accurate and consistent at all times. • Understand the features and functionality of the various tools.Expert skills in Excel, Data Prep and BI Tools are a must with specific experience in Cognos, Tableau and ThoughtSpot advantageous. • Understand the integrations and system dependencies between tools and enterprise systems/services. • Understand potential impact of new tools/features/functions implementations. Strategy • Participate in different workstreams to developed strategies across the UK in order to improve efficiencies, metrics and business overall. • Identify shopper & ecommerce trends for business growth and implement initiatives & action plans according to analytics insights. • Proactively deliver actionable insight into the business and support the sales and marketing teams on crafting bespoke retailer and brand strategies. Team Collaboration • Manages and communicates daily and weekly performance vs targets including leading business review meetings, highlighting performance to plan, drivers of plan variance, demand projections for future periods, identifying risks and opportunities. • Developing knowledge of the role within the wider Sales team, being a true business partner and internal industry expert • Being the go-to person for technical, data and reporting questions. • Being fast-moving and agile in approach to work, able to evolve into new technologies as they appear. • Collaborate with other functional areas such as, marketing, sales, finance, supply chain to support the business performance. • Comfortable in presenting to internal and external stakeholders including UK and European Leadership Teams, Retail Customers, Key Licensor Partners, Agencies and in Company Updates/Townhalls to the whole UK Organisation
May 17, 2024
Full time
Our client is looking for a passionate and driven Senior Analyst help to analyse and interpret large datasets from varying sources to uncover valuable insights and trends related to customer behavior, sales, and marketing campaigns. You will collaborate with other teams and stakeholders to understand and translate business needs into data analysis requirements. Success in this role is just as much about your ability to build strong bonds with and inform and influence your colleagues as well as in being an expert in insightful analytics, reporting tools, dashboards and strategic planning. You will be the central storyteller to the commercial team. What Your Impact Will Be: Data Analysis & Reporting • Evolve the analytics implementation to feed and drive the customization of internal dashboards and reports to meet business objectives and manage to best practices standards. • Support the Senior Sales & Marketing Management team in diverse projects in the fields of business analytics, ad hoc data requests and database integration. • Utilizing data to create business cases, stories and JBP s to allow the company to keep improving processes and business. • Undertaking work that is accurate and consistent at all times. • Understand the features and functionality of the various tools.Expert skills in Excel, Data Prep and BI Tools are a must with specific experience in Cognos, Tableau and ThoughtSpot advantageous. • Understand the integrations and system dependencies between tools and enterprise systems/services. • Understand potential impact of new tools/features/functions implementations. Strategy • Participate in different workstreams to developed strategies across the UK in order to improve efficiencies, metrics and business overall. • Identify shopper & ecommerce trends for business growth and implement initiatives & action plans according to analytics insights. • Proactively deliver actionable insight into the business and support the sales and marketing teams on crafting bespoke retailer and brand strategies. Team Collaboration • Manages and communicates daily and weekly performance vs targets including leading business review meetings, highlighting performance to plan, drivers of plan variance, demand projections for future periods, identifying risks and opportunities. • Developing knowledge of the role within the wider Sales team, being a true business partner and internal industry expert • Being the go-to person for technical, data and reporting questions. • Being fast-moving and agile in approach to work, able to evolve into new technologies as they appear. • Collaborate with other functional areas such as, marketing, sales, finance, supply chain to support the business performance. • Comfortable in presenting to internal and external stakeholders including UK and European Leadership Teams, Retail Customers, Key Licensor Partners, Agencies and in Company Updates/Townhalls to the whole UK Organisation
About the Role: As a Learner Engagement Officer, you play a crucial role in actively promoting and increasing learner referrals and enrolments for our Adult Education programs. You will establish strong partnerships with external stakeholders, ensuring compliance, and providing essential management information on referral generation, encompassing both warm leads and cold outreach. Your responsibilities include : Building and maintaining relationships with stakeholders Promoting programs through sessions, and engaging with potential learners, employers, and community groups You will manage learner referral details Collaborate with tutors, and represent Momentum Training at education, careers, and employability events to actively promote our courses within Adult Education. Admin duites As an integral part of our team, you will drive learner referrals, contributing significantly to the success of Adult Education courses in your designated area. About You: You should have a proven track record of : Successfully engaging with learners and stakeholders Consistently meeting and exceeding targets Prior experience in delivering exceptional customer service is essential Demonstrating a strong awareness, understanding, and commitment to protecting and safeguarding young people and vulnerable adults is crucial Knowledge of safe and healthy working practices, along with a firm dedication to equality, is required Due to the nature of our work, your commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults is essential. As an employer committed to Equality, Diversity, and Inclusion, we welcome applications from all sections of the community. We are dedicated to exploring opportunities for flexible working, prioritizing the work-life balance and well-being of our workforce. Please note that any job offer is subject to pre-employment checks, including a DBS check, online searches, and references from former employers, following guidance from the Department for Education. Working hours : 8:30am - 5pm , Friday 8:30am - 4pm If you are interested in this role, please press the apply now button
May 17, 2024
Full time
About the Role: As a Learner Engagement Officer, you play a crucial role in actively promoting and increasing learner referrals and enrolments for our Adult Education programs. You will establish strong partnerships with external stakeholders, ensuring compliance, and providing essential management information on referral generation, encompassing both warm leads and cold outreach. Your responsibilities include : Building and maintaining relationships with stakeholders Promoting programs through sessions, and engaging with potential learners, employers, and community groups You will manage learner referral details Collaborate with tutors, and represent Momentum Training at education, careers, and employability events to actively promote our courses within Adult Education. Admin duites As an integral part of our team, you will drive learner referrals, contributing significantly to the success of Adult Education courses in your designated area. About You: You should have a proven track record of : Successfully engaging with learners and stakeholders Consistently meeting and exceeding targets Prior experience in delivering exceptional customer service is essential Demonstrating a strong awareness, understanding, and commitment to protecting and safeguarding young people and vulnerable adults is crucial Knowledge of safe and healthy working practices, along with a firm dedication to equality, is required Due to the nature of our work, your commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults is essential. As an employer committed to Equality, Diversity, and Inclusion, we welcome applications from all sections of the community. We are dedicated to exploring opportunities for flexible working, prioritizing the work-life balance and well-being of our workforce. Please note that any job offer is subject to pre-employment checks, including a DBS check, online searches, and references from former employers, following guidance from the Department for Education. Working hours : 8:30am - 5pm , Friday 8:30am - 4pm If you are interested in this role, please press the apply now button
The role: Parts Advisor Location: Durham Salary: 25-27k dependent on experience The role Responsible for the incoming and outgoing parts telephone enquiries and sales in the parts department and also serving customers on the trade counter. Adhering to all company policies and procedures to deliver the required sales, margin & contribution levels and helping the branch to achieve pre agreed KPI targets and objectives. Key Responsibilities - Professionally answer incoming calls with a view to promoting and securing part sales. - Liaise with suppliers to purchase parts and supplies to achieve the best prices possible and maintain current stock levels. - Work closely with the Branch Manager to achieve sales, margin & contribution targets on a monthly basis. - Work as part of a team to meet and exceed all existing head office and local customer service level agreements (SLA's) and agreed KPI's ensuring targets are achieved. - Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre-set stock targets. - Liaising with local and national customers and ensuring that good customer service is always offered to increase future business. - Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business. - Confident and reliable to handle cash and payment systems in accordance with company procedures and policies, always with staff and customer safety as the uppermost priority. - Work with the parts team to Promote sales and delivery targets, including over counter sales. - Assess local market conditions and identify current and prospective sales opportunities The person - Proven knowledge of commercial truck and trailer parts. - Ability to communicate at all levels (both oral and written) - Good telephone manner. - Computer literate (Microsoft Office). - Good customer service skills. - Working knowledge of health and safety. This is a full time permanent role. Hours: Monday to Friday 8.00am/8.30am - 17.00pm/17.30pm and 1 in 2 Saturday mornings working 8-12.
May 17, 2024
Full time
The role: Parts Advisor Location: Durham Salary: 25-27k dependent on experience The role Responsible for the incoming and outgoing parts telephone enquiries and sales in the parts department and also serving customers on the trade counter. Adhering to all company policies and procedures to deliver the required sales, margin & contribution levels and helping the branch to achieve pre agreed KPI targets and objectives. Key Responsibilities - Professionally answer incoming calls with a view to promoting and securing part sales. - Liaise with suppliers to purchase parts and supplies to achieve the best prices possible and maintain current stock levels. - Work closely with the Branch Manager to achieve sales, margin & contribution targets on a monthly basis. - Work as part of a team to meet and exceed all existing head office and local customer service level agreements (SLA's) and agreed KPI's ensuring targets are achieved. - Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre-set stock targets. - Liaising with local and national customers and ensuring that good customer service is always offered to increase future business. - Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business. - Confident and reliable to handle cash and payment systems in accordance with company procedures and policies, always with staff and customer safety as the uppermost priority. - Work with the parts team to Promote sales and delivery targets, including over counter sales. - Assess local market conditions and identify current and prospective sales opportunities The person - Proven knowledge of commercial truck and trailer parts. - Ability to communicate at all levels (both oral and written) - Good telephone manner. - Computer literate (Microsoft Office). - Good customer service skills. - Working knowledge of health and safety. This is a full time permanent role. Hours: Monday to Friday 8.00am/8.30am - 17.00pm/17.30pm and 1 in 2 Saturday mornings working 8-12.
Join Howdens and Launch Your Career as an Apprentice Business Developer At Howdens, we take immense pride in being recognised as a leading employer of apprentices. Our commitment to nurturing talent and creating long-term career opportunities is evident through our placement in the prestigious Top 100 Apprenticeship Employers table in both 2022 and 2023. The Opportunity: Apprentice Business Developer As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Business Developer role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 2 Customer Service Practitioner Apprenticeship. The program typically spans 12 to 15 months. Responsibilities: As a Business Developer, you will play a pivotal role in building relationships with new and existing customers, using telephone sales techniques to generate business and encourage new leads. Your key responsibilities will include: Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads. Focus on effective customer account management, aiming to increase the company's customer base and develop long term collaborative relationships within the building trade. Maintain up to date product and industry knowledge Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers Keep in touch with both depots lead banks regularly via the telephone and using our customer engagement messaging tool Develop long term collaborative relationships with customers Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls Process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements. Requirements: We are looking for people with the following qualities who want to learn new skills in a Depot environment: Strong communication skills Ability to build strong relationships Good customer service skills Target driven Excellent attention to detail Ability to work autonomously and use own initiative Effective planning and organising abilities Capability to prioritise and manage own workload effectively A strong desire for continuous personal and professional development. The right to work in the UK and related evidence Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full time role please visit (url removed) to see our non-apprenticeship opportunities. The Apprenticeship: Customer Service Practitioner Level 2 - Intermediate Apprenticeship Training provided by our in-house Learning & Development Team Support from external training providers A 15-month program, including a minimum 12-month learning period and end-point assessment Apprentices without Level 1 English and maths qualifications will be supported in achieving this level before undertaking the Level 2 English and maths test for the end-point assessment and apprenticeship completion Rewards and Benefits: We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive: A competitive £15,000 salary. Paid holiday entitlement. A generous matched contribution Pension Scheme. Team incentives and outings. Staff discount on Howdens products About Us: Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
May 17, 2024
Full time
Join Howdens and Launch Your Career as an Apprentice Business Developer At Howdens, we take immense pride in being recognised as a leading employer of apprentices. Our commitment to nurturing talent and creating long-term career opportunities is evident through our placement in the prestigious Top 100 Apprenticeship Employers table in both 2022 and 2023. The Opportunity: Apprentice Business Developer As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Business Developer role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 2 Customer Service Practitioner Apprenticeship. The program typically spans 12 to 15 months. Responsibilities: As a Business Developer, you will play a pivotal role in building relationships with new and existing customers, using telephone sales techniques to generate business and encourage new leads. Your key responsibilities will include: Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads. Focus on effective customer account management, aiming to increase the company's customer base and develop long term collaborative relationships within the building trade. Maintain up to date product and industry knowledge Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers Keep in touch with both depots lead banks regularly via the telephone and using our customer engagement messaging tool Develop long term collaborative relationships with customers Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls Process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements. Requirements: We are looking for people with the following qualities who want to learn new skills in a Depot environment: Strong communication skills Ability to build strong relationships Good customer service skills Target driven Excellent attention to detail Ability to work autonomously and use own initiative Effective planning and organising abilities Capability to prioritise and manage own workload effectively A strong desire for continuous personal and professional development. The right to work in the UK and related evidence Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full time role please visit (url removed) to see our non-apprenticeship opportunities. The Apprenticeship: Customer Service Practitioner Level 2 - Intermediate Apprenticeship Training provided by our in-house Learning & Development Team Support from external training providers A 15-month program, including a minimum 12-month learning period and end-point assessment Apprentices without Level 1 English and maths qualifications will be supported in achieving this level before undertaking the Level 2 English and maths test for the end-point assessment and apprenticeship completion Rewards and Benefits: We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive: A competitive £15,000 salary. Paid holiday entitlement. A generous matched contribution Pension Scheme. Team incentives and outings. Staff discount on Howdens products About Us: Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
We are recruiting for a part time customer Service Advisor to be part of a small friendly team handling customer enquiries and dealing with the day-to-day challenges of working in a service orientated manufacturing environment. Would you like to work for a well-established, reputable company? Are you available for an immediate start? Job Title: Sales Administrator/Customer Service Advisor Location: Redditch Hours: Part Time 20-25 hours per week (over 5 days Mon-Fri) Mornings / School Hours Immediate Start! Main duties: Sales order processing and order verification. Setting up of new drawings for production. Setting up of new items in ERP system. Setting up of new Customer accounts. Liaising with the finance department regarding payment terms, invoices, credit limits. Progressing and expediting of customer requirements. Investigation and resolution of both internal & external delivery performance concerns. Raising of credit notes and arranging returns. Customer liaison - dealing with commercial issues, customer enquiries/complaints via phone and emails. Participating in the organisation of sales and customer service meetings. Preparing and providing KPI data to the commercial team as and when required. To carry out any other reasonable tasks required The ideal candidate for this role will : Be competent with Microsoft Office packages and experienced in the use of production computer systems. Be an effective communicator with good demonstrable experience of Microsoft Office suite. Working knowledge of sales order processing, inventory control and manufacturing systems. Be numerate and literate with good communication skills. Be conscientious and possess excellent attention to details Adopt a structured and organised approach with proactive work ethic. Be able to work to deadlines in a diligent, methodical, and accurate manner. Be self-motivated and capable of achieving set objectives Be fluent in English Language, both written and verbal - additional language such as French and German would be advantageous. Don't miss out on this exciting opportunity to join a leading manufacturing organisation and make a significant impact with your administration/customer service skills! If you are interested, please apply online, or call Adecco on (phone number removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 17, 2024
Full time
We are recruiting for a part time customer Service Advisor to be part of a small friendly team handling customer enquiries and dealing with the day-to-day challenges of working in a service orientated manufacturing environment. Would you like to work for a well-established, reputable company? Are you available for an immediate start? Job Title: Sales Administrator/Customer Service Advisor Location: Redditch Hours: Part Time 20-25 hours per week (over 5 days Mon-Fri) Mornings / School Hours Immediate Start! Main duties: Sales order processing and order verification. Setting up of new drawings for production. Setting up of new items in ERP system. Setting up of new Customer accounts. Liaising with the finance department regarding payment terms, invoices, credit limits. Progressing and expediting of customer requirements. Investigation and resolution of both internal & external delivery performance concerns. Raising of credit notes and arranging returns. Customer liaison - dealing with commercial issues, customer enquiries/complaints via phone and emails. Participating in the organisation of sales and customer service meetings. Preparing and providing KPI data to the commercial team as and when required. To carry out any other reasonable tasks required The ideal candidate for this role will : Be competent with Microsoft Office packages and experienced in the use of production computer systems. Be an effective communicator with good demonstrable experience of Microsoft Office suite. Working knowledge of sales order processing, inventory control and manufacturing systems. Be numerate and literate with good communication skills. Be conscientious and possess excellent attention to details Adopt a structured and organised approach with proactive work ethic. Be able to work to deadlines in a diligent, methodical, and accurate manner. Be self-motivated and capable of achieving set objectives Be fluent in English Language, both written and verbal - additional language such as French and German would be advantageous. Don't miss out on this exciting opportunity to join a leading manufacturing organisation and make a significant impact with your administration/customer service skills! If you are interested, please apply online, or call Adecco on (phone number removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
ARM (Advanced Resource Managers)
Swindon, Wiltshire
Sales Coordinator Location: Swindon A global supplier of niche electrical-mechanical solutions to sectors such as Aerospace, Defence, Rail, Medical, Automotive and Motorsport. The Role You will be co-ordinating UK distributed sales activities working closely with the external sales team. Coordinators are a first point of contact for customers and stakeholders in day-to-day correspondence. This role is responsible for all the administrative and customer service functions essential to the company's success and users' problem -solving skills and proactive communication to promote sales growth and ensure customer satisfaction. About you * Ability to influence and inspire without direct line authority. * Innovative, creative, and comfortable challenging the status quo. * Excellent written and oral communication skills. * Confident and comfortable with numbers. * Passionate about customer satisfaction and delivery results. * Competent with IT systems, such as CRM and ERP. * Education in administrative, mathematical and/or business subject. * Strong Microsoft Background (Excel, PowerPoint, Outlook, etc.) * Strong data analytical skills and attention to detail. * Experience with lean management tools (eg Kaizen) is a plus. Main Duties * Exceed core Key Performance Indicator (KPI) Targets * Manage your customer records and price lists daily through the CRM. * Supply formal quotations as needed promptly and accurately. * Process customer orders, review contracts and PO acknowledgements. * Co-ordinate international shipments with the warehouse and third-party * couriers. * Ensuring documentation complies with export policy, regulations & * procedures. * Maximise margin potentials through market pricing and efficient quoting. * Deliver pro-active and regular communication with our customers. * Research and recommend new products and solutions. * Co-ordinate the delivery of value adding technical support to customers. * Support a positive working culture. * Embrace and leverage company's continuous improvement culture. This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
May 17, 2024
Full time
Sales Coordinator Location: Swindon A global supplier of niche electrical-mechanical solutions to sectors such as Aerospace, Defence, Rail, Medical, Automotive and Motorsport. The Role You will be co-ordinating UK distributed sales activities working closely with the external sales team. Coordinators are a first point of contact for customers and stakeholders in day-to-day correspondence. This role is responsible for all the administrative and customer service functions essential to the company's success and users' problem -solving skills and proactive communication to promote sales growth and ensure customer satisfaction. About you * Ability to influence and inspire without direct line authority. * Innovative, creative, and comfortable challenging the status quo. * Excellent written and oral communication skills. * Confident and comfortable with numbers. * Passionate about customer satisfaction and delivery results. * Competent with IT systems, such as CRM and ERP. * Education in administrative, mathematical and/or business subject. * Strong Microsoft Background (Excel, PowerPoint, Outlook, etc.) * Strong data analytical skills and attention to detail. * Experience with lean management tools (eg Kaizen) is a plus. Main Duties * Exceed core Key Performance Indicator (KPI) Targets * Manage your customer records and price lists daily through the CRM. * Supply formal quotations as needed promptly and accurately. * Process customer orders, review contracts and PO acknowledgements. * Co-ordinate international shipments with the warehouse and third-party * couriers. * Ensuring documentation complies with export policy, regulations & * procedures. * Maximise margin potentials through market pricing and efficient quoting. * Deliver pro-active and regular communication with our customers. * Research and recommend new products and solutions. * Co-ordinate the delivery of value adding technical support to customers. * Support a positive working culture. * Embrace and leverage company's continuous improvement culture. This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Join Howdens and Launch Your Career as an Apprentice Kitchen Sales Designer At Howdens, we take immense pride in being recognised as a leading employer of apprentices. Our commitment to nurturing talent and creating long-term career opportunities is evident through our placement in the prestigious Top 100 Apprenticeship Employers table in both 2022 and 2023. The Opportunity: Apprentice Kitchen Sales Designer As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Kitchen Sales Designer role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 3 Fitted Furniture Design Technician Apprenticeship. The program typically spans 12 to 15 months. Responsibilities: As an Apprentice Kitchen Sales Designer you will learn to turn our builders andtheir clientsdream kitchens into a reality. By visiting theirhomeyou will listen to their ideas, evaluate their needs and offer your expert advice, thenplan,design and sellinspirationalkitchensthatmatches theirrequirements andexceedsexpectations.Your key responsibilities will include: Planning, designing and selling inspirational kitchens using the Company's range of products with the highest level of customer service Developing long term collaborative business relationships with customers from the building trade and their clients. Visit sites including people's homes to measure and evaluate the customer's needs. Utilising Howdens unique 'My Kitchen' service which offers the ability to create and view high quality images. Correctly processing estimates, pricing, delivery dates and stock requirements for your customer. You will be required to use your own vehicle during business hours, and travel expenses will be reimbursed accordingly. Requirements: Our Kitchen Sales Designers come from a variety of backgrounds; however they all share a passion for sales and providing great customer service. Using your natural sales skills and creative flair, you will learn to achieve and exceed your sales targets every month. We are looking for people with the following qualities who want to learn new skills in a sales environment: Strong communication skills A genuine interest in, and flair for, design Ability to build strong relationships Good customer service skills Target driven Ability to work autonomously and use own initiative Effective planning and organising abilities Capability to prioritise and manage own workload effectively A strong desire for continuous personal and professional development. The right to work in the UK and related evidence You must hold a valid driving licence. If you are currently learning to drive you may be considered. Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full time role please visit (url removed) to see our non-apprenticeship opportunities. The Apprenticeship: Fitted Furniture Design Technician - Advanced Apprenticeship Training provided by our in-house Learning & Development Team Support from external training providers A 15-month program, including a minimum 12-month learning period and end-point assessment Apprentices without Level 2 English and maths qualifications will be supported in achieving this level before undertaking the end-point assessment and apprenticeship completion Rewards and Benefits: We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive: A competitive £15,000 salary. Paid holiday entitlement. A generous matched contribution Pension Scheme. Team incentives and outings. Staff discount on Howdens products About Us: Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
May 17, 2024
Full time
Join Howdens and Launch Your Career as an Apprentice Kitchen Sales Designer At Howdens, we take immense pride in being recognised as a leading employer of apprentices. Our commitment to nurturing talent and creating long-term career opportunities is evident through our placement in the prestigious Top 100 Apprenticeship Employers table in both 2022 and 2023. The Opportunity: Apprentice Kitchen Sales Designer As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Kitchen Sales Designer role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 3 Fitted Furniture Design Technician Apprenticeship. The program typically spans 12 to 15 months. Responsibilities: As an Apprentice Kitchen Sales Designer you will learn to turn our builders andtheir clientsdream kitchens into a reality. By visiting theirhomeyou will listen to their ideas, evaluate their needs and offer your expert advice, thenplan,design and sellinspirationalkitchensthatmatches theirrequirements andexceedsexpectations.Your key responsibilities will include: Planning, designing and selling inspirational kitchens using the Company's range of products with the highest level of customer service Developing long term collaborative business relationships with customers from the building trade and their clients. Visit sites including people's homes to measure and evaluate the customer's needs. Utilising Howdens unique 'My Kitchen' service which offers the ability to create and view high quality images. Correctly processing estimates, pricing, delivery dates and stock requirements for your customer. You will be required to use your own vehicle during business hours, and travel expenses will be reimbursed accordingly. Requirements: Our Kitchen Sales Designers come from a variety of backgrounds; however they all share a passion for sales and providing great customer service. Using your natural sales skills and creative flair, you will learn to achieve and exceed your sales targets every month. We are looking for people with the following qualities who want to learn new skills in a sales environment: Strong communication skills A genuine interest in, and flair for, design Ability to build strong relationships Good customer service skills Target driven Ability to work autonomously and use own initiative Effective planning and organising abilities Capability to prioritise and manage own workload effectively A strong desire for continuous personal and professional development. The right to work in the UK and related evidence You must hold a valid driving licence. If you are currently learning to drive you may be considered. Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full time role please visit (url removed) to see our non-apprenticeship opportunities. The Apprenticeship: Fitted Furniture Design Technician - Advanced Apprenticeship Training provided by our in-house Learning & Development Team Support from external training providers A 15-month program, including a minimum 12-month learning period and end-point assessment Apprentices without Level 2 English and maths qualifications will be supported in achieving this level before undertaking the end-point assessment and apprenticeship completion Rewards and Benefits: We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive: A competitive £15,000 salary. Paid holiday entitlement. A generous matched contribution Pension Scheme. Team incentives and outings. Staff discount on Howdens products About Us: Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
MET Recruitment UK Ltd
Fallings Park, Wolverhampton
Customer Service Administrator Wolverhampton £25k - £28k Full-time Monday Friday 9:00am 5:00pm Are you an experienced customer service administrator? Are you both friendly and professional? Can you work as part of a team and on your own initiative, whilst also meeting deadlines and targets? We are currently recruiting for a Customer Service Administrator to join our client in Wolverhampton! Main duties include (but not limited to): Be the first point of contact for customer/client enquiries and respond/escalate them accordingly via telephone and email. Update customers on the status of their order, answer any questions or concerns. Provide the highest level of customer service possible. Order processing, order entry and invoice management. Use the task management system to track and follow progress of orders. Create shipping labels through various courier systems. The ideal candidate: Will have a high level of attention to detail. Be able to work to a high level of detail and accuracy. Be able to be a team player. Have experience within a customer service based role. Be able to work well under their own initiative. Will carry out their work with a high degree of care. Apply today!
May 17, 2024
Full time
Customer Service Administrator Wolverhampton £25k - £28k Full-time Monday Friday 9:00am 5:00pm Are you an experienced customer service administrator? Are you both friendly and professional? Can you work as part of a team and on your own initiative, whilst also meeting deadlines and targets? We are currently recruiting for a Customer Service Administrator to join our client in Wolverhampton! Main duties include (but not limited to): Be the first point of contact for customer/client enquiries and respond/escalate them accordingly via telephone and email. Update customers on the status of their order, answer any questions or concerns. Provide the highest level of customer service possible. Order processing, order entry and invoice management. Use the task management system to track and follow progress of orders. Create shipping labels through various courier systems. The ideal candidate: Will have a high level of attention to detail. Be able to work to a high level of detail and accuracy. Be able to be a team player. Have experience within a customer service based role. Be able to work well under their own initiative. Will carry out their work with a high degree of care. Apply today!
Job Description Countrywide Estate Agency are looking for a Mortgage and Protection Advisor to join them in Glasgow. OTE £60k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process.You will need to be adaptable, self-motivated and comfortable working in a fast paced, target driven environment. What can we offer you as our Mortgage and Protection Advisor Competitive Salary OTE £60K Superb training and development programme Uncapped commission Leads generated from our colleagues in Estate Agency Quality and Loyalty Bonus Group Discounts on Property Services. Transparent and fair progression structure Highly skilled and experienced management team Central Admin Support and agile IT tools to help you succeed Supportive encouraging and rewarding environment - We invest in you! All expense paid trips for top achievers Main responsibilities: Building relationships with the Estate Agency teams in order to provide training and support. Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment. Being able to walk our customers through the entire mortgage service, including providing advice on a range of products and services to meet customer needs. Taking part in regular branch meetings to discuss best practice and build lasting relationships. Skills and experience required: Full CeMAP or industry equivalent qualification. Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving license and access to your own vehicle Countrywide Mortgage Services are part of the Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.MS01715
May 17, 2024
Full time
Job Description Countrywide Estate Agency are looking for a Mortgage and Protection Advisor to join them in Glasgow. OTE £60k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process.You will need to be adaptable, self-motivated and comfortable working in a fast paced, target driven environment. What can we offer you as our Mortgage and Protection Advisor Competitive Salary OTE £60K Superb training and development programme Uncapped commission Leads generated from our colleagues in Estate Agency Quality and Loyalty Bonus Group Discounts on Property Services. Transparent and fair progression structure Highly skilled and experienced management team Central Admin Support and agile IT tools to help you succeed Supportive encouraging and rewarding environment - We invest in you! All expense paid trips for top achievers Main responsibilities: Building relationships with the Estate Agency teams in order to provide training and support. Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment. Being able to walk our customers through the entire mortgage service, including providing advice on a range of products and services to meet customer needs. Taking part in regular branch meetings to discuss best practice and build lasting relationships. Skills and experience required: Full CeMAP or industry equivalent qualification. Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving license and access to your own vehicle Countrywide Mortgage Services are part of the Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.MS01715
Proactive Solutions Group Ltd
Aldershot, Hampshire
Office Administrator / Customer Service Office Administrator / Customer Service. An Aldershot based electronic repair firm and looking for an Office Administrator / Customer Service person to join the team. The Office Administrator / Customer Service will be a detail oriented Office Administrator with a strong focus on customer care and will oversee office operations and support the seamless flow of work. This role is a varied role encompassing both general office duties and customer care responsibilities. The Office Administrator / Customer Service key responsibilities: General Office Duties: Answer and direct phone calls, providing information and assistance to callers (Customers and suppliers). Manage the flow and process of work orders, ensuring efficient allocation of resources and timely completion of tasks. Assist in the organization and filing of documents, contracts, and records. Handle data entry tasks and maintain accurate records. Coordinate and schedule deliveries. Provide administrative support to the team as needed. Customer Care: Provide exceptional customer service by promptly addressing inquiries, concerns, and service requests via phone, email, and in person. Maintain a professional and helpful demeanour when assisting customers, ensuring a positive customer experience. Effectively communicate repair status, timelines, and relevant information to customers. Verifying that customers' account status is in compliance and that payments have been received before releasing goods. Handle customer feedback and concerns, resolving issues promptly to maintain customer satisfaction. Keep accurate records of customer interactions and requests for future reference. During times of reduced staffing, have the capability to conduct deliveries and collections for local customers as required, using a company vehicle. Invoicing and Financial Administration: Generate and manage invoices for repair services, ensuring accuracy and completeness. Verify that all invoices are compliant with legal requirements and company policies. Coordinate with the accounting department to reconcile payments and outstanding balances. Assist in the collection of outstanding payments and follow up on unpaid invoices. Maintain organized financial records for easy retrieval and auditing purposes. Skills and Experience Required - Essential Proven experience as an Office Administrator or in a similar administrative role. Excellent communication and customer service skills to provide exceptional customer care. Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and invoicing software. Excellent organisational and time management skills, with the ability to multitask effectively Strong attention to detail and accuracy in data entry. Ability to multitask and prioritize tasks effectively. Knowledge of legal requirements related to invoicing and purchasing is a plus Ability to work independently and as part of a team. High level of professionalism and confidentiality when handling sensitive information. Driving License Educated to GCSE level or equivalent The Office Administrator / Customer Service salary is 27k, working 8:30-17:00 Monday to Friday Proactive People is an employment business and agency
May 17, 2024
Full time
Office Administrator / Customer Service Office Administrator / Customer Service. An Aldershot based electronic repair firm and looking for an Office Administrator / Customer Service person to join the team. The Office Administrator / Customer Service will be a detail oriented Office Administrator with a strong focus on customer care and will oversee office operations and support the seamless flow of work. This role is a varied role encompassing both general office duties and customer care responsibilities. The Office Administrator / Customer Service key responsibilities: General Office Duties: Answer and direct phone calls, providing information and assistance to callers (Customers and suppliers). Manage the flow and process of work orders, ensuring efficient allocation of resources and timely completion of tasks. Assist in the organization and filing of documents, contracts, and records. Handle data entry tasks and maintain accurate records. Coordinate and schedule deliveries. Provide administrative support to the team as needed. Customer Care: Provide exceptional customer service by promptly addressing inquiries, concerns, and service requests via phone, email, and in person. Maintain a professional and helpful demeanour when assisting customers, ensuring a positive customer experience. Effectively communicate repair status, timelines, and relevant information to customers. Verifying that customers' account status is in compliance and that payments have been received before releasing goods. Handle customer feedback and concerns, resolving issues promptly to maintain customer satisfaction. Keep accurate records of customer interactions and requests for future reference. During times of reduced staffing, have the capability to conduct deliveries and collections for local customers as required, using a company vehicle. Invoicing and Financial Administration: Generate and manage invoices for repair services, ensuring accuracy and completeness. Verify that all invoices are compliant with legal requirements and company policies. Coordinate with the accounting department to reconcile payments and outstanding balances. Assist in the collection of outstanding payments and follow up on unpaid invoices. Maintain organized financial records for easy retrieval and auditing purposes. Skills and Experience Required - Essential Proven experience as an Office Administrator or in a similar administrative role. Excellent communication and customer service skills to provide exceptional customer care. Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and invoicing software. Excellent organisational and time management skills, with the ability to multitask effectively Strong attention to detail and accuracy in data entry. Ability to multitask and prioritize tasks effectively. Knowledge of legal requirements related to invoicing and purchasing is a plus Ability to work independently and as part of a team. High level of professionalism and confidentiality when handling sensitive information. Driving License Educated to GCSE level or equivalent The Office Administrator / Customer Service salary is 27k, working 8:30-17:00 Monday to Friday Proactive People is an employment business and agency
As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe. We are looking for an experienced TMF specialist for our TMF Lead II position. This is an office-based role in Maidenhead. Will initially mainly support paper TMF tasks, as required: Key Responsibilities: Maintenance of a paper Trial Master File (TMF) in accordance with applicable SOPs and ICH-GCP guidelines, and study-specific TMF Index. Maintaining a paper TMFs in a state of audit readiness for quality and Fortcompliance. Reviews TMF documents according to the ALCOA+ principles. Processes (print, code and file) final documents required throughout all phases of the study. Raises queries to the project team in case a document issue is detected and follow up until query resolution. Resolving QC issues raised by the project team during project team QC, if applicable. Working with key study personnel such as the Project Manager or Clinical Study Lead to resolve any filing issues. Prepares the paper TMF for QA or client audits & inspections, as well as project team or Sponsor physical paper TMF QCs. Is the primary TMF Delivery Center point person for assigned studies. Conduct TMF-specific Kick-off Meeting with Sponsor and Fortrea project team to establish expectations, requirements & deliverables in line with ICH and to support scope build Oversees the planning, set-up, maintenance, QC, and, closure of the study TMF for clinical studies, in accordance with agreed TMF processes (Fortrea or sponsor SOPs) working with key study personnel as identified. Confirms internal and external system access needs Accountable for the creation and maintenance of the TMF Plan and TMF Index in collaboration with the Project Manager/Project Lead and Sponsor. Maintenance of access within the TMF system in collaboration with the TMF access management team. Compliance with current Fortrea eTMF system training requirements. Where needed, complete required eTMF system training for sponsor systems. Provide project team training on study specific TMF plan and Index or other Trainings, as required. Ensure deviations from standard Fortrea TMF business process and operating model are documented accordingly in TMF Plan or other applicable document. Document and escalate all identified compliance issues. Follow-up findings until resolution/CAPA implementation. Monitor project scope and communicate any identified out-of-scope activity or requests to the Project Lead. Receive sponsor-specific report requests (confirm required, within scope). Work with appropriate TMF operational services and TMF system experts to evaluate the feasibility of sponsor-specific report requests and ensure development and delivery as appropriate Oversees the preparation of the TMF for QA or Sponsor Audits and Inspections, and participates in Audit & Inspections as required. Responds to any CAPAs issued on guidance with the Management Team. Maintains the TMF in a state of audit/inspection readiness by: o Completing the Initial matching of Index with Expected Document List (EDL) update for requiredness & count, in collaboration with leads from each functional group within the study o Ensure ongoing "real-time" EDL maintenance updates are maintained by each functional group per assigned study Oversee timely kick-off of TMF Review Workflows on or before 25th Day of the Milestone Release Responsible for monitoring completeness of the study TMF at each Milestone Review. Escalates missing, incomplete, incorrect, inaccurate artifacts to the appropriate study team members. Setting up a monthly meeting with the Study Team. Oversee the processing of essential artifacts required throughout all phases of the study in accordance with Fortrea SOPs, sponsor SOPs (as applicable), GCP, and ICH guidelines. Leads Project Review/Governance debrief and set up meetings on the same. Reports on Portfolio and Study Level Key Performance Indicators (KPIs) as applicable, monitors study metric compliance, and provides remediation guidance as required. Identifies trends per study and across programs; alerts management of trends as applicable Review and respond to TMF content quality issues Assists the TMF Remediation team as and when required for assigned studies Attend and/or present at internal or external study team meetings as required Maintain awareness of study events and the associated documentation requirements Maintains effective internal and external communication Collaborates with all members of TMF Operational Services Contributes overall client satisfaction Maintains an understanding of applicable regulatory requirements Contributes to business development opportunities Act as the Point of Contact for Technical Issues faced by other TMF DC roles (e.g.:Classifiers, Reviewers) during maintenance of the TMF in the UCV system. Manage complex and large studies Helps in drafting the job aids and WI if any Helps in Migration if any Performs other related duties as assigned Performs training and mentoring as required Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit . Fortrea is proud to be an Equal Opportunity Employer: As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. For more information about how we collect and store your personal data, please see our Privacy Statement .
May 17, 2024
Full time
As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe. We are looking for an experienced TMF specialist for our TMF Lead II position. This is an office-based role in Maidenhead. Will initially mainly support paper TMF tasks, as required: Key Responsibilities: Maintenance of a paper Trial Master File (TMF) in accordance with applicable SOPs and ICH-GCP guidelines, and study-specific TMF Index. Maintaining a paper TMFs in a state of audit readiness for quality and Fortcompliance. Reviews TMF documents according to the ALCOA+ principles. Processes (print, code and file) final documents required throughout all phases of the study. Raises queries to the project team in case a document issue is detected and follow up until query resolution. Resolving QC issues raised by the project team during project team QC, if applicable. Working with key study personnel such as the Project Manager or Clinical Study Lead to resolve any filing issues. Prepares the paper TMF for QA or client audits & inspections, as well as project team or Sponsor physical paper TMF QCs. Is the primary TMF Delivery Center point person for assigned studies. Conduct TMF-specific Kick-off Meeting with Sponsor and Fortrea project team to establish expectations, requirements & deliverables in line with ICH and to support scope build Oversees the planning, set-up, maintenance, QC, and, closure of the study TMF for clinical studies, in accordance with agreed TMF processes (Fortrea or sponsor SOPs) working with key study personnel as identified. Confirms internal and external system access needs Accountable for the creation and maintenance of the TMF Plan and TMF Index in collaboration with the Project Manager/Project Lead and Sponsor. Maintenance of access within the TMF system in collaboration with the TMF access management team. Compliance with current Fortrea eTMF system training requirements. Where needed, complete required eTMF system training for sponsor systems. Provide project team training on study specific TMF plan and Index or other Trainings, as required. Ensure deviations from standard Fortrea TMF business process and operating model are documented accordingly in TMF Plan or other applicable document. Document and escalate all identified compliance issues. Follow-up findings until resolution/CAPA implementation. Monitor project scope and communicate any identified out-of-scope activity or requests to the Project Lead. Receive sponsor-specific report requests (confirm required, within scope). Work with appropriate TMF operational services and TMF system experts to evaluate the feasibility of sponsor-specific report requests and ensure development and delivery as appropriate Oversees the preparation of the TMF for QA or Sponsor Audits and Inspections, and participates in Audit & Inspections as required. Responds to any CAPAs issued on guidance with the Management Team. Maintains the TMF in a state of audit/inspection readiness by: o Completing the Initial matching of Index with Expected Document List (EDL) update for requiredness & count, in collaboration with leads from each functional group within the study o Ensure ongoing "real-time" EDL maintenance updates are maintained by each functional group per assigned study Oversee timely kick-off of TMF Review Workflows on or before 25th Day of the Milestone Release Responsible for monitoring completeness of the study TMF at each Milestone Review. Escalates missing, incomplete, incorrect, inaccurate artifacts to the appropriate study team members. Setting up a monthly meeting with the Study Team. Oversee the processing of essential artifacts required throughout all phases of the study in accordance with Fortrea SOPs, sponsor SOPs (as applicable), GCP, and ICH guidelines. Leads Project Review/Governance debrief and set up meetings on the same. Reports on Portfolio and Study Level Key Performance Indicators (KPIs) as applicable, monitors study metric compliance, and provides remediation guidance as required. Identifies trends per study and across programs; alerts management of trends as applicable Review and respond to TMF content quality issues Assists the TMF Remediation team as and when required for assigned studies Attend and/or present at internal or external study team meetings as required Maintain awareness of study events and the associated documentation requirements Maintains effective internal and external communication Collaborates with all members of TMF Operational Services Contributes overall client satisfaction Maintains an understanding of applicable regulatory requirements Contributes to business development opportunities Act as the Point of Contact for Technical Issues faced by other TMF DC roles (e.g.:Classifiers, Reviewers) during maintenance of the TMF in the UCV system. Manage complex and large studies Helps in drafting the job aids and WI if any Helps in Migration if any Performs other related duties as assigned Performs training and mentoring as required Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit . Fortrea is proud to be an Equal Opportunity Employer: As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. For more information about how we collect and store your personal data, please see our Privacy Statement .
Major Recruitment are delighted to be recruiting for an Administration Assistant on a temporary basis, to join a well-established organisation based In Caterham. The main aspect of the role is to carry out a range of support duties and assist in various departments. Rate of pay: 15.67ph Part Time Hours of Work: Tuesday, Wednesday & Thursday 09:00am - 16:30 Duties and tasks will include: Provide front of house customer service Act as the first point of contact for all callers to the office and respond promptly to enquiries from members of the public or pass on to colleagues as appropriate. Receive and record deliveries, post, and telephone calls, maintaining a post log and other records as required. Assist in the co-ordination of meetings and events, including attendance, refreshments, and taking notes/minutes when required. Assist in the ordering and receipt of goods and services through finance systems. Liaise with suppliers and service providers to ensure timely delivery and resolve queries on delivery. Collect and check receipts against invoices. Assist in the maintenance and development of computer and paper filing systems and records as required. Collate and record data relating to volunteer hours, incidents, meter readings and event attendance. Comply with the Health and Safety at Work Act, 1974, and other relevant regulations, policies, procedures, codes of practice and guidelines. Undertake weekly checks of the fire alarm, associated devices, and other emergency alarms. Plan your weekly and daily work schedules under the supervision Line Manager. Carry out any other appropriate duties as required. Actively seek to implement the Occupational Health and Safety Policy in relation to the duties of the post, and always give due regard to the health and safety of both them and others when carrying out their duties. Actively seek to implement their Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post. To undertake any other duties that may reasonably be requested appropriate. Candidate Specification Excellent administration experience Strong knowledge of all Microsoft packages Excellent communication skills both verbal and written. Ability to work under pressure and work towards deadlines. Experience within a similar role INDLS
May 17, 2024
Seasonal
Major Recruitment are delighted to be recruiting for an Administration Assistant on a temporary basis, to join a well-established organisation based In Caterham. The main aspect of the role is to carry out a range of support duties and assist in various departments. Rate of pay: 15.67ph Part Time Hours of Work: Tuesday, Wednesday & Thursday 09:00am - 16:30 Duties and tasks will include: Provide front of house customer service Act as the first point of contact for all callers to the office and respond promptly to enquiries from members of the public or pass on to colleagues as appropriate. Receive and record deliveries, post, and telephone calls, maintaining a post log and other records as required. Assist in the co-ordination of meetings and events, including attendance, refreshments, and taking notes/minutes when required. Assist in the ordering and receipt of goods and services through finance systems. Liaise with suppliers and service providers to ensure timely delivery and resolve queries on delivery. Collect and check receipts against invoices. Assist in the maintenance and development of computer and paper filing systems and records as required. Collate and record data relating to volunteer hours, incidents, meter readings and event attendance. Comply with the Health and Safety at Work Act, 1974, and other relevant regulations, policies, procedures, codes of practice and guidelines. Undertake weekly checks of the fire alarm, associated devices, and other emergency alarms. Plan your weekly and daily work schedules under the supervision Line Manager. Carry out any other appropriate duties as required. Actively seek to implement the Occupational Health and Safety Policy in relation to the duties of the post, and always give due regard to the health and safety of both them and others when carrying out their duties. Actively seek to implement their Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post. To undertake any other duties that may reasonably be requested appropriate. Candidate Specification Excellent administration experience Strong knowledge of all Microsoft packages Excellent communication skills both verbal and written. Ability to work under pressure and work towards deadlines. Experience within a similar role INDLS
Project Administrator Greater Ipswich - Onsite intially Temp - 1-3 months (opportunities to go perm) 12- 14.00 per hour depending on experience Cooper Lomaz have partnered with a national business to source a number of Temporary Project Administrators to join an established team going through a large phase of increased workload with temp to perm opportunities. The role will see you support the Project Coordinators and Project Managers to ensure the administration of the projects is maintained and monitored. You will be working on projects administration which will involve data entry, organisation skills and solid computer skills The role: Support the Project Coordinators and complete a range of project / data entry. Deliver outstanding customer service with effective communication when speaking with external and internal parties. Manage project documentation, ensuring that is maintained and kept up to date, monitored and adjusted in line with project progress. Ensure agreed time frames are met as required. About you: You will be an organised person with a track record of working in a customer-facing role and able to multitask. Have effective written and spoken communication Able to work under pressure, delivering and maintaining accurate data Strong data entry / administration skills Want to know more about the role? APPLY TODAY
May 17, 2024
Seasonal
Project Administrator Greater Ipswich - Onsite intially Temp - 1-3 months (opportunities to go perm) 12- 14.00 per hour depending on experience Cooper Lomaz have partnered with a national business to source a number of Temporary Project Administrators to join an established team going through a large phase of increased workload with temp to perm opportunities. The role will see you support the Project Coordinators and Project Managers to ensure the administration of the projects is maintained and monitored. You will be working on projects administration which will involve data entry, organisation skills and solid computer skills The role: Support the Project Coordinators and complete a range of project / data entry. Deliver outstanding customer service with effective communication when speaking with external and internal parties. Manage project documentation, ensuring that is maintained and kept up to date, monitored and adjusted in line with project progress. Ensure agreed time frames are met as required. About you: You will be an organised person with a track record of working in a customer-facing role and able to multitask. Have effective written and spoken communication Able to work under pressure, delivering and maintaining accurate data Strong data entry / administration skills Want to know more about the role? APPLY TODAY
As a Design Business Development Administrator you will be a Team player with experience in design, attention to detail, outstanding customer service skills and computer literate, including Microsoft Office, Navision. Good communication skills and time management are essential and an Interest in sports (ideally Rugby) an advantage. Objective: Continued development, growth and maintenance of the Teamwear and Gilbert ball business Skills Required: Fluent French, Design skills, use of Adobe, Corel draw or illustrator. Specific tasks to include: Design Sponsors and customers logos. Creating new innovative ideas for team clothing and rugby ball designs. Working closely with the Brand teams and Area Sales Representatives for all sports, to deliver customer presentations of your designs. Account Management Establish and maintain excellent working relationships with existing and new clients to ensure they have the best available customer experience. All contact with clients recorded on a CRM system. To have full responsibility for contract process to ensure these designs are sent out correctly and where required signed and returned in a timely manner. Customer Service and Administration To manage the all customer service queries to ensure they are answered in a timely manner To ensure any orders and /or changes are actioned and communicated to both the factories and customers with clear instruction. Making sure orders are progressing correctly by checking Navision and liaising with the correct departments to ensure on time delivery. To maintain and update an accurate database of designs, contacted clubs and order details Any other reasonable requests made by management
May 17, 2024
Full time
As a Design Business Development Administrator you will be a Team player with experience in design, attention to detail, outstanding customer service skills and computer literate, including Microsoft Office, Navision. Good communication skills and time management are essential and an Interest in sports (ideally Rugby) an advantage. Objective: Continued development, growth and maintenance of the Teamwear and Gilbert ball business Skills Required: Fluent French, Design skills, use of Adobe, Corel draw or illustrator. Specific tasks to include: Design Sponsors and customers logos. Creating new innovative ideas for team clothing and rugby ball designs. Working closely with the Brand teams and Area Sales Representatives for all sports, to deliver customer presentations of your designs. Account Management Establish and maintain excellent working relationships with existing and new clients to ensure they have the best available customer experience. All contact with clients recorded on a CRM system. To have full responsibility for contract process to ensure these designs are sent out correctly and where required signed and returned in a timely manner. Customer Service and Administration To manage the all customer service queries to ensure they are answered in a timely manner To ensure any orders and /or changes are actioned and communicated to both the factories and customers with clear instruction. Making sure orders are progressing correctly by checking Navision and liaising with the correct departments to ensure on time delivery. To maintain and update an accurate database of designs, contacted clubs and order details Any other reasonable requests made by management
Project Delivery Co-ordinator Location: Basingstoke Salary: 26,000 - 28,000 My client based in Basingstoke is looking for a Project Delivery Co-ordinator to join their friendly team. You will support and provision all products sold to both existing and new customers while delivering exceptional customer service. Responsibilities: Ensure all new and post-sale orders are dealt with efficiently and in a time manor To ensure we are regularly communicating with clients while exceeding their expectations. Raising Purchase Orders and ordering materials to be sent to customers Liaising with networks on provisioning orders Raising or adding all aspects of the project billing to CRM Ensure constant improvement of customer experience and Service Delivery knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. Develop, implement, and maintain procedures of best practices and standards. Understand analysis reports and analysis of the team Skills: Positive can-do attitude Strong customer service skills Strong communication skills Comprehensive industry knowledge Great attention to detail IT Literate Decision making skills Proven problem-solving attitude Ability to coach others. Ideal candidate will have a Project Management background, previous experience in a problem-solving environment with a high interest in technology and innovation.
May 17, 2024
Full time
Project Delivery Co-ordinator Location: Basingstoke Salary: 26,000 - 28,000 My client based in Basingstoke is looking for a Project Delivery Co-ordinator to join their friendly team. You will support and provision all products sold to both existing and new customers while delivering exceptional customer service. Responsibilities: Ensure all new and post-sale orders are dealt with efficiently and in a time manor To ensure we are regularly communicating with clients while exceeding their expectations. Raising Purchase Orders and ordering materials to be sent to customers Liaising with networks on provisioning orders Raising or adding all aspects of the project billing to CRM Ensure constant improvement of customer experience and Service Delivery knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. Develop, implement, and maintain procedures of best practices and standards. Understand analysis reports and analysis of the team Skills: Positive can-do attitude Strong customer service skills Strong communication skills Comprehensive industry knowledge Great attention to detail IT Literate Decision making skills Proven problem-solving attitude Ability to coach others. Ideal candidate will have a Project Management background, previous experience in a problem-solving environment with a high interest in technology and innovation.
Platform Resourcing are currently working with a global manufacturing business based in Newport . They are looking to recruit an Sales Order Coordinator to support the online customer services team. This renowned business is growing year on year and are now looking to recruit a new member of staff to assist with the E-Commerce part of the part. For many years the business has sold its products through traditional corporate channels but after recent changes in the working environment combined with a new desire to diversify the brand, it has engaged a new focus on e-commerce. Last year, the business invested in a new e-commerce platform together with increased marketing support and the employment of a dedicated team to maximise the potential of this selling channel, making it a very exciting time to be part of this developing side of the business. Sales Order Coordinator Duties and Responsibilities Salary of 25,500 - 26,000 p/a Monday - Friday either 8-4:30 or 8:30-5 Office based from Newport 25 days holiday plus bank holiday Health care after 5 years Free car parking Pension and Life assurance after 2 years Comprehensive training and development packages Sales Order Coordinator Duties and Responsibilities Serve as the initial point of contact for incoming calls to the web shop telephone line. Monitor and promptly respond to all emails received in the web shop mailboxes. Ensure timely resolution of customer requests and complaints, maintaining cost-efficiency and ensuring customer satisfaction. Keep customers informed about any delays with their orders. Collaborate closely with Logistics to assess, track, and report on delivery partner performance. Take a proactive approach, collaborating with other departments and stakeholders to streamline processes and enhance the customer experience. Assist in coordinating various e-commerce aspects across departments, such as marketing data files and product information. Act as the primary resource for all e-commerce inquiries and issues, including those related to third-party sellers and order booking for delivery. Generate accurate and timely quotations, proforma invoices, and manual orders. Occasionally arrange meetings with customers interested in viewing products before purchase at the site. Provide support to the broader Customer Service Department as needed. Service Order Coordinator Essential Experience/Qualifications Experience within a manufacturing, engineering, or construction environment in an office-based role is beneficial Experience in processing orders and providing customer advice is required Knowledge of SAP is very desirable Professional telephone manner IT literate Organised, systematic and precise Privacy and General Data Protection Policy By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject. The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying. Platform Resourcing are advertising this vacancy and are acting as an employment agency
May 17, 2024
Full time
Platform Resourcing are currently working with a global manufacturing business based in Newport . They are looking to recruit an Sales Order Coordinator to support the online customer services team. This renowned business is growing year on year and are now looking to recruit a new member of staff to assist with the E-Commerce part of the part. For many years the business has sold its products through traditional corporate channels but after recent changes in the working environment combined with a new desire to diversify the brand, it has engaged a new focus on e-commerce. Last year, the business invested in a new e-commerce platform together with increased marketing support and the employment of a dedicated team to maximise the potential of this selling channel, making it a very exciting time to be part of this developing side of the business. Sales Order Coordinator Duties and Responsibilities Salary of 25,500 - 26,000 p/a Monday - Friday either 8-4:30 or 8:30-5 Office based from Newport 25 days holiday plus bank holiday Health care after 5 years Free car parking Pension and Life assurance after 2 years Comprehensive training and development packages Sales Order Coordinator Duties and Responsibilities Serve as the initial point of contact for incoming calls to the web shop telephone line. Monitor and promptly respond to all emails received in the web shop mailboxes. Ensure timely resolution of customer requests and complaints, maintaining cost-efficiency and ensuring customer satisfaction. Keep customers informed about any delays with their orders. Collaborate closely with Logistics to assess, track, and report on delivery partner performance. Take a proactive approach, collaborating with other departments and stakeholders to streamline processes and enhance the customer experience. Assist in coordinating various e-commerce aspects across departments, such as marketing data files and product information. Act as the primary resource for all e-commerce inquiries and issues, including those related to third-party sellers and order booking for delivery. Generate accurate and timely quotations, proforma invoices, and manual orders. Occasionally arrange meetings with customers interested in viewing products before purchase at the site. Provide support to the broader Customer Service Department as needed. Service Order Coordinator Essential Experience/Qualifications Experience within a manufacturing, engineering, or construction environment in an office-based role is beneficial Experience in processing orders and providing customer advice is required Knowledge of SAP is very desirable Professional telephone manner IT literate Organised, systematic and precise Privacy and General Data Protection Policy By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject. The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying. Platform Resourcing are advertising this vacancy and are acting as an employment agency
Join Howdens and Launch Your Career as an Apprentice Kitchen Sales Designer At Howdens, we take immense pride in being recognised as a leading employer of apprentices. Our commitment to nurturing talent and creating long-term career opportunities is evident through our placement in the prestigious Top 100 Apprenticeship Employers table in both 2022 and 2023. The Opportunity: Apprentice Kitchen Sales Designer As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Kitchen Sales Designer role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 3 Fitted Furniture Design Technician Apprenticeship. The program typically spans 12 to 15 months. Responsibilities: As an Apprentice Kitchen Sales Designer you will learn to turn our builders andtheir clientsdream kitchens into a reality. By visiting theirhomeyou will listen to their ideas, evaluate their needs and offer your expert advice, thenplan,design and sellinspirationalkitchensthatmatches theirrequirements andexceedsexpectations.Your key responsibilities will include: Planning, designing and selling inspirational kitchens using the Company's range of products with the highest level of customer service Developing long term collaborative business relationships with customers from the building trade and their clients. Visit sites including people's homes to measure and evaluate the customer's needs. Utilising Howdens unique 'My Kitchen' service which offers the ability to create and view high quality images. Correctly processing estimates, pricing, delivery dates and stock requirements for your customer. You will be required to use your own vehicle during business hours, and travel expenses will be reimbursed accordingly. Requirements: Our Kitchen Sales Designers come from a variety of backgrounds; however they all share a passion for sales and providing great customer service. Using your natural sales skills and creative flair, you will learn to achieve and exceed your sales targets every month. We are looking for people with the following qualities who want to learn new skills in a sales environment: Strong communication skills A genuine interest in, and flair for, design Ability to build strong relationships Good customer service skills Target driven Ability to work autonomously and use own initiative Effective planning and organising abilities Capability to prioritise and manage own workload effectively A strong desire for continuous personal and professional development. The right to work in the UK and related evidence You must hold a valid driving licence. If you are currently learning to drive you may be considered. Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full time role please visit (url removed) to see our non-apprenticeship opportunities. The Apprenticeship: Fitted Furniture Design Technician - Advanced Apprenticeship Training provided by our in-house Learning & Development Team Support from external training providers A 15-month program, including a minimum 12-month learning period and end-point assessment Apprentices without Level 2 English and maths qualifications will be supported in achieving this level before undertaking the end-point assessment and apprenticeship completion Rewards and Benefits: We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive: A competitive £15,000 salary. Paid holiday entitlement. A generous matched contribution Pension Scheme. Team incentives and outings. Staff discount on Howdens products About Us: Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
May 17, 2024
Full time
Join Howdens and Launch Your Career as an Apprentice Kitchen Sales Designer At Howdens, we take immense pride in being recognised as a leading employer of apprentices. Our commitment to nurturing talent and creating long-term career opportunities is evident through our placement in the prestigious Top 100 Apprenticeship Employers table in both 2022 and 2023. The Opportunity: Apprentice Kitchen Sales Designer As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Kitchen Sales Designer role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 3 Fitted Furniture Design Technician Apprenticeship. The program typically spans 12 to 15 months. Responsibilities: As an Apprentice Kitchen Sales Designer you will learn to turn our builders andtheir clientsdream kitchens into a reality. By visiting theirhomeyou will listen to their ideas, evaluate their needs and offer your expert advice, thenplan,design and sellinspirationalkitchensthatmatches theirrequirements andexceedsexpectations.Your key responsibilities will include: Planning, designing and selling inspirational kitchens using the Company's range of products with the highest level of customer service Developing long term collaborative business relationships with customers from the building trade and their clients. Visit sites including people's homes to measure and evaluate the customer's needs. Utilising Howdens unique 'My Kitchen' service which offers the ability to create and view high quality images. Correctly processing estimates, pricing, delivery dates and stock requirements for your customer. You will be required to use your own vehicle during business hours, and travel expenses will be reimbursed accordingly. Requirements: Our Kitchen Sales Designers come from a variety of backgrounds; however they all share a passion for sales and providing great customer service. Using your natural sales skills and creative flair, you will learn to achieve and exceed your sales targets every month. We are looking for people with the following qualities who want to learn new skills in a sales environment: Strong communication skills A genuine interest in, and flair for, design Ability to build strong relationships Good customer service skills Target driven Ability to work autonomously and use own initiative Effective planning and organising abilities Capability to prioritise and manage own workload effectively A strong desire for continuous personal and professional development. The right to work in the UK and related evidence You must hold a valid driving licence. If you are currently learning to drive you may be considered. Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full time role please visit (url removed) to see our non-apprenticeship opportunities. The Apprenticeship: Fitted Furniture Design Technician - Advanced Apprenticeship Training provided by our in-house Learning & Development Team Support from external training providers A 15-month program, including a minimum 12-month learning period and end-point assessment Apprentices without Level 2 English and maths qualifications will be supported in achieving this level before undertaking the end-point assessment and apprenticeship completion Rewards and Benefits: We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive: A competitive £15,000 salary. Paid holiday entitlement. A generous matched contribution Pension Scheme. Team incentives and outings. Staff discount on Howdens products About Us: Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
Join Howdens and Launch Your Career as an Apprentice Business Developer At Howdens, we take immense pride in being recognised as a leading employer of apprentices. Our commitment to nurturing talent and creating long-term career opportunities is evident through our placement in the prestigious Top 100 Apprenticeship Employers table in both 2022 and 2023. The Opportunity: Apprentice Business Developer As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Business Developer role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 2 Customer Service Practitioner Apprenticeship. The program typically spans 12 to 15 months. Responsibilities: As a Business Developer, you will play a pivotal role in building relationships with new and existing customers, using telephone sales techniques to generate business and encourage new leads. Your key responsibilities will include: Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads. Focus on effective customer account management, aiming to increase the company's customer base and develop long term collaborative relationships within the building trade. Maintain up to date product and industry knowledge Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers Keep in touch with both depots lead banks regularly via the telephone and using our customer engagement messaging tool Develop long term collaborative relationships with customers Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls Process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements. Requirements: We are looking for people with the following qualities who want to learn new skills in a Depot environment: Strong communication skills Ability to build strong relationships Good customer service skills Target driven Excellent attention to detail Ability to work autonomously and use own initiative Effective planning and organising abilities Capability to prioritise and manage own workload effectively A strong desire for continuous personal and professional development. The right to work in the UK and related evidence Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full time role please visit (url removed) to see our non-apprenticeship opportunities. The Apprenticeship: Customer Service Practitioner Level 2 - Intermediate Apprenticeship Training provided by our in-house Learning & Development Team Support from external training providers A 15-month program, including a minimum 12-month learning period and end-point assessment Apprentices without Level 1 English and maths qualifications will be supported in achieving this level before undertaking the Level 2 English and maths test for the end-point assessment and apprenticeship completion Rewards and Benefits: We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive: A competitive £15,000 salary. Paid holiday entitlement. A generous matched contribution Pension Scheme. Team incentives and outings. Staff discount on Howdens products About Us: Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
May 17, 2024
Full time
Join Howdens and Launch Your Career as an Apprentice Business Developer At Howdens, we take immense pride in being recognised as a leading employer of apprentices. Our commitment to nurturing talent and creating long-term career opportunities is evident through our placement in the prestigious Top 100 Apprenticeship Employers table in both 2022 and 2023. The Opportunity: Apprentice Business Developer As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Business Developer role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 2 Customer Service Practitioner Apprenticeship. The program typically spans 12 to 15 months. Responsibilities: As a Business Developer, you will play a pivotal role in building relationships with new and existing customers, using telephone sales techniques to generate business and encourage new leads. Your key responsibilities will include: Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads. Focus on effective customer account management, aiming to increase the company's customer base and develop long term collaborative relationships within the building trade. Maintain up to date product and industry knowledge Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers Keep in touch with both depots lead banks regularly via the telephone and using our customer engagement messaging tool Develop long term collaborative relationships with customers Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls Process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements. Requirements: We are looking for people with the following qualities who want to learn new skills in a Depot environment: Strong communication skills Ability to build strong relationships Good customer service skills Target driven Excellent attention to detail Ability to work autonomously and use own initiative Effective planning and organising abilities Capability to prioritise and manage own workload effectively A strong desire for continuous personal and professional development. The right to work in the UK and related evidence Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full time role please visit (url removed) to see our non-apprenticeship opportunities. The Apprenticeship: Customer Service Practitioner Level 2 - Intermediate Apprenticeship Training provided by our in-house Learning & Development Team Support from external training providers A 15-month program, including a minimum 12-month learning period and end-point assessment Apprentices without Level 1 English and maths qualifications will be supported in achieving this level before undertaking the Level 2 English and maths test for the end-point assessment and apprenticeship completion Rewards and Benefits: We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive: A competitive £15,000 salary. Paid holiday entitlement. A generous matched contribution Pension Scheme. Team incentives and outings. Staff discount on Howdens products About Us: Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
Job Title: Personal Assistant Location: Harrow Council Employer: Pertemps Recruitment Partnership for Harrow Council Contract Type: Temporary Hours of Work: Monday to Friday, 09:00 - 17:00 (35 Hours per week) Overview of the Role: Pertemps is excited to offer an opportunity within Harrow Council for a self-driven and motivated Personal Assistant to join our expanding team in the Legal Department. As a Personal Assistant, you'll enjoy a competitive pay rate of up to 15.39 per hour. Additionally, we provide excellent training and support for career development, along with 21 days of holiday (excluding Bank Holidays). Main Responsibilities: 1. Diary Management: o Efficiently manage diary appointments from several local authorities within the shared practice. o Handle potential conflicts with other appointments. o Ideal for candidates with previous secretarial or PA experience. 2. Administrative Support: o Provide administrative cover to all teams within legal and governance. o Work on the case management system for the legal practice, demonstrating confidence with different systems. o Undertake general administrative tasks, including filing, photocopying, collating papers, and typing standard letters. 3. Communication Handling: o Answer routine telephone calls, providing basic information to customers. o Respond to email and written queries, signposting appropriately or forwarding messages to relevant colleagues. 4. Document Management: o Administer scanning, indexing, and printing of documents. o Conduct quality control checks as needed. 5. Meeting Support: o Assist with arranging room bookings and equipment. o Provide relevant documents for meetings and events. o Offer refreshments during gatherings. 6. Customer Service: o Receive, log, and pass on customer complaints to the service team. 7. Data Management: o Monitor and manage data from databases, computer systems, and websites. o Support in producing reports and statistical information as required. About us For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. " The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)/fpn
May 17, 2024
Seasonal
Job Title: Personal Assistant Location: Harrow Council Employer: Pertemps Recruitment Partnership for Harrow Council Contract Type: Temporary Hours of Work: Monday to Friday, 09:00 - 17:00 (35 Hours per week) Overview of the Role: Pertemps is excited to offer an opportunity within Harrow Council for a self-driven and motivated Personal Assistant to join our expanding team in the Legal Department. As a Personal Assistant, you'll enjoy a competitive pay rate of up to 15.39 per hour. Additionally, we provide excellent training and support for career development, along with 21 days of holiday (excluding Bank Holidays). Main Responsibilities: 1. Diary Management: o Efficiently manage diary appointments from several local authorities within the shared practice. o Handle potential conflicts with other appointments. o Ideal for candidates with previous secretarial or PA experience. 2. Administrative Support: o Provide administrative cover to all teams within legal and governance. o Work on the case management system for the legal practice, demonstrating confidence with different systems. o Undertake general administrative tasks, including filing, photocopying, collating papers, and typing standard letters. 3. Communication Handling: o Answer routine telephone calls, providing basic information to customers. o Respond to email and written queries, signposting appropriately or forwarding messages to relevant colleagues. 4. Document Management: o Administer scanning, indexing, and printing of documents. o Conduct quality control checks as needed. 5. Meeting Support: o Assist with arranging room bookings and equipment. o Provide relevant documents for meetings and events. o Offer refreshments during gatherings. 6. Customer Service: o Receive, log, and pass on customer complaints to the service team. 7. Data Management: o Monitor and manage data from databases, computer systems, and websites. o Support in producing reports and statistical information as required. About us For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. " The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)/fpn
Service Delivery Co-ordinator Location: Basingstoke Salary: 26,000 - 28,000 My client based in Basingstoke is looking for a Service Delivery Co-ordinator to join their friendly team. You will support and provision all products sold to both existing and new customers while delivering exceptional customer service. Responsibilities: Ensure all new and post-sale orders are dealt with efficiently and in a time manor To ensure we are regularly communicating with clients while exceeding their expectations. Raising Purchase Orders and ordering materials to be sent to customers Liaising with networks on provisioning orders Raising or adding all aspects of the project billing to CRM Ensure constant improvement of customer experience and Service Delivery knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. Develop, implement, and maintain procedures of best practices and standards. Understand analysis reports and analysis of the team Skills: Positive can-do attitude Strong customer service skills Strong communication skills Comprehensive industry knowledge Great attention to detail IT Literate Decision making skills Proven problem-solving attitude Ability to coach others. Ideal candidate will have a Project Management background, previous experience in a problem-solving environment with a high interest in technology and innovation.
May 17, 2024
Full time
Service Delivery Co-ordinator Location: Basingstoke Salary: 26,000 - 28,000 My client based in Basingstoke is looking for a Service Delivery Co-ordinator to join their friendly team. You will support and provision all products sold to both existing and new customers while delivering exceptional customer service. Responsibilities: Ensure all new and post-sale orders are dealt with efficiently and in a time manor To ensure we are regularly communicating with clients while exceeding their expectations. Raising Purchase Orders and ordering materials to be sent to customers Liaising with networks on provisioning orders Raising or adding all aspects of the project billing to CRM Ensure constant improvement of customer experience and Service Delivery knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. Develop, implement, and maintain procedures of best practices and standards. Understand analysis reports and analysis of the team Skills: Positive can-do attitude Strong customer service skills Strong communication skills Comprehensive industry knowledge Great attention to detail IT Literate Decision making skills Proven problem-solving attitude Ability to coach others. Ideal candidate will have a Project Management background, previous experience in a problem-solving environment with a high interest in technology and innovation.