Chief Marketing Officer Fully remote Permanent or Full-time Contractor Competitive package About MegaBlock Gaming: Mega Block Gaming is the leading service provider for globally recognized online gaming operators. Our portfolio includes casino brands that offer cutting-edge gaming solutions that seamlessly integrate fiat and cryptocurrencies into a range of gamification functions. Megablock is a proudly remote-first organisation, we've cultivated an environment where creativity flourishes, collaboration is core, and innovation knows no bounds. We aspire to be a global leader, driving positive change and sustainable growth, while prioritizing secure entertainment-led player satisfaction and experience across our casino and sports betting business. Through cutting-edge technology, exceptional talent, and a culture of collaboration, we aim to deliver exceptional services that exceed expectations and empower our players to thrive in a rapidly evolving iGaming /Web3 world. The role: We are excited to be on the hunt for a talented and motivated individual to join our team as our new Chief Marketing Officer for new Poker project. As the Chief Marketing Officer (CMO), you will be responsible for developing and executing marketing strategies to drive customer acquisition, retention, and revenue growth within the poker vertical. You will build andlead a team of marketing professionals to create compelling campaigns, engage with our target audience, and enhance our brand presence in the highly competitive poker market. Responsibilities: Create and implement a comprehensive acquisition strategy to drive customer growth and revenue generation. Define target customer segments, identify acquisition channels, and set acquisition goals aligned with business objectives. Lead the planning, execution, and optimization of multi-channel marketing campaigns to acquire new customers. Utilize a mix of digital channels (e.g., paid search, social media, display advertising), offline tactics, and influencer partnerships, to drive player engagement and acquisition. Conduct market research and competitive analysis to identify market trends, player preferences, and opportunities for growth within the poker industry. Use insights to inform marketing strategies and product development efforts. Track and analyze key performance indicators (KPIs) related to player acquisition, engagement, and revenue generation. Continuously optimize marketing campaigns and tactics to improve ROI and achieve business objectives. Collaborate closely with product development, operations to ensure alignment between marketing efforts and overall business strategies. Provide marketing insights and support for new product launches and initiatives. Build and lead a high-performing marketing team, providing guidance, mentorship, and professional development opportunities. Foster a culture of creativity, innovation, and accountability within the marketing organization. Requirements: More than 6 years inmarketing leadership roleswithiniGaming/Web3industry, focus on poker is a must for this role. Proven track record of designing and executing successful acquisition campaigns across multiple channels. Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions. Strong leadership and management skills, with experience leading and developing high-performing teams. Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders at all levels. Strategic thinker with a results-oriented mindset and a passion for driving business growth through marketing. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and market conditions. "What's in it for me" we hear you ask? A global and dynamic work environment, working with some of the best Casino talent in the world A company full of personal growth opportunities, where you'll be trusted to work autonomously, in a down-to-earth and collaborative, non-corporate style atmosphere A choice of work locations. We are a remote-first company with colleagues all over the world. Flexible working. We're all human, and life throws challenges in all shapes and sizes Understanding, flexibility, and trust in where, when, and how we work to make Mega Block stand out from the crowd Rest and recharge with plenty of time off throughout the year A competitive compensation package, reviewed regularly Equal Opportunities Megablock Gaming is an equal opportunity employer welcoming applicants from all backgrounds.
May 16, 2024
Full time
Chief Marketing Officer Fully remote Permanent or Full-time Contractor Competitive package About MegaBlock Gaming: Mega Block Gaming is the leading service provider for globally recognized online gaming operators. Our portfolio includes casino brands that offer cutting-edge gaming solutions that seamlessly integrate fiat and cryptocurrencies into a range of gamification functions. Megablock is a proudly remote-first organisation, we've cultivated an environment where creativity flourishes, collaboration is core, and innovation knows no bounds. We aspire to be a global leader, driving positive change and sustainable growth, while prioritizing secure entertainment-led player satisfaction and experience across our casino and sports betting business. Through cutting-edge technology, exceptional talent, and a culture of collaboration, we aim to deliver exceptional services that exceed expectations and empower our players to thrive in a rapidly evolving iGaming /Web3 world. The role: We are excited to be on the hunt for a talented and motivated individual to join our team as our new Chief Marketing Officer for new Poker project. As the Chief Marketing Officer (CMO), you will be responsible for developing and executing marketing strategies to drive customer acquisition, retention, and revenue growth within the poker vertical. You will build andlead a team of marketing professionals to create compelling campaigns, engage with our target audience, and enhance our brand presence in the highly competitive poker market. Responsibilities: Create and implement a comprehensive acquisition strategy to drive customer growth and revenue generation. Define target customer segments, identify acquisition channels, and set acquisition goals aligned with business objectives. Lead the planning, execution, and optimization of multi-channel marketing campaigns to acquire new customers. Utilize a mix of digital channels (e.g., paid search, social media, display advertising), offline tactics, and influencer partnerships, to drive player engagement and acquisition. Conduct market research and competitive analysis to identify market trends, player preferences, and opportunities for growth within the poker industry. Use insights to inform marketing strategies and product development efforts. Track and analyze key performance indicators (KPIs) related to player acquisition, engagement, and revenue generation. Continuously optimize marketing campaigns and tactics to improve ROI and achieve business objectives. Collaborate closely with product development, operations to ensure alignment between marketing efforts and overall business strategies. Provide marketing insights and support for new product launches and initiatives. Build and lead a high-performing marketing team, providing guidance, mentorship, and professional development opportunities. Foster a culture of creativity, innovation, and accountability within the marketing organization. Requirements: More than 6 years inmarketing leadership roleswithiniGaming/Web3industry, focus on poker is a must for this role. Proven track record of designing and executing successful acquisition campaigns across multiple channels. Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions. Strong leadership and management skills, with experience leading and developing high-performing teams. Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders at all levels. Strategic thinker with a results-oriented mindset and a passion for driving business growth through marketing. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and market conditions. "What's in it for me" we hear you ask? A global and dynamic work environment, working with some of the best Casino talent in the world A company full of personal growth opportunities, where you'll be trusted to work autonomously, in a down-to-earth and collaborative, non-corporate style atmosphere A choice of work locations. We are a remote-first company with colleagues all over the world. Flexible working. We're all human, and life throws challenges in all shapes and sizes Understanding, flexibility, and trust in where, when, and how we work to make Mega Block stand out from the crowd Rest and recharge with plenty of time off throughout the year A competitive compensation package, reviewed regularly Equal Opportunities Megablock Gaming is an equal opportunity employer welcoming applicants from all backgrounds.
The University of Bristol is one of the most prestigious and successful Higher Education Institutions in the world. Ranked 55 th in the QS World University Rankings, it has an outstanding reputation as a centre of academic excellence that makes a major positive impact. The University teaches around 30,000 students, employs over 8,000 staff and has an annual turnover approaching £1billion. With 27 academic schools across three Faculties, the university is a large and complex organisation that sits at the heart of one of the country's most vibrant and exciting cities. Whilst the institution plays an important role in the life, economy and society of the city and the wider region, it is also a university of both national and global significance. The University of Bristol's Chief People Officer (CPO) shapes workplace experience of our staff, playing a pivotal role in aligning the University's aspirations and values with our actions. The CPO is central to the promotion of an innovative, inspiring and supportive workplace where talented staff from diverse backgrounds can reach their full potential and deliver on the University's strategic ambitions. Leading the people division, the CPO will ensure that the size, shape and capabilities of the division meet the University's people needs in pursuit of outstanding teaching and research as well as global and civic engagement. A member of the University Executive Board, theroleleads on the delivery of our transformative programme of equality, diversity and inclusion, developing the organisation-wide capability required to meet Bristol's 2030 strategy. You should apply if Suitable candidates can come from any sector, but wherever they are now, they will be enthused by the University's mission, ambition and purpose. The next CPO will have wide-ranging HR leadership experience gained in a comparably large and complex organisation, and they will have led successful, cutting-edge transformation that has made a demonstrably positive difference to the performance, success and working lives of a large workforce. We've appointed Korn Ferry to assist with this search.To find out more, including details of how to apply, clickhere Our strategy and mission We recently launched our strategy to 2030 tying together our mission, vision and values. The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives - particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.
May 16, 2024
Full time
The University of Bristol is one of the most prestigious and successful Higher Education Institutions in the world. Ranked 55 th in the QS World University Rankings, it has an outstanding reputation as a centre of academic excellence that makes a major positive impact. The University teaches around 30,000 students, employs over 8,000 staff and has an annual turnover approaching £1billion. With 27 academic schools across three Faculties, the university is a large and complex organisation that sits at the heart of one of the country's most vibrant and exciting cities. Whilst the institution plays an important role in the life, economy and society of the city and the wider region, it is also a university of both national and global significance. The University of Bristol's Chief People Officer (CPO) shapes workplace experience of our staff, playing a pivotal role in aligning the University's aspirations and values with our actions. The CPO is central to the promotion of an innovative, inspiring and supportive workplace where talented staff from diverse backgrounds can reach their full potential and deliver on the University's strategic ambitions. Leading the people division, the CPO will ensure that the size, shape and capabilities of the division meet the University's people needs in pursuit of outstanding teaching and research as well as global and civic engagement. A member of the University Executive Board, theroleleads on the delivery of our transformative programme of equality, diversity and inclusion, developing the organisation-wide capability required to meet Bristol's 2030 strategy. You should apply if Suitable candidates can come from any sector, but wherever they are now, they will be enthused by the University's mission, ambition and purpose. The next CPO will have wide-ranging HR leadership experience gained in a comparably large and complex organisation, and they will have led successful, cutting-edge transformation that has made a demonstrably positive difference to the performance, success and working lives of a large workforce. We've appointed Korn Ferry to assist with this search.To find out more, including details of how to apply, clickhere Our strategy and mission We recently launched our strategy to 2030 tying together our mission, vision and values. The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives - particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.
Introduction Bike Club offers subscription kids bikes, which you exchange as your children grow. We are one of the leading consumer circular economy businesses In Europe and the second largest bike rental business in the world. You should consider this role if: You possess 6+ years of experience in Customer Service, with a strong background in D2C operations, business strategy, process optimization, and team leadership. You have a track record of collaborating closely with Senior Leadership Teams. You have a vibrant personality with an engaging approach, ready to lead, mentor, and champion a team. You thrive in finding new ways of driving loyalty, purchasing intent and advocacy. You are driven by the opportunity to make a lasting impact on the company's growth trajectory and to inspire a customer-centric culture. You have a proven-track record of using customer service management tools (ideally Salesforce Service Cloud) within a D2C environment (ideally E-commerce) to exceed business KPI's. Knowledge of Spanish, Netherlands and German customer service is advantageous. About Bike Club Join Bike Club, where we're revolutionizing the way kids ride with our premium subscription service for high-quality bikes. It's hassle-free - pay monthly digitally, and if your child outgrows their bike, you can seamlessly swap it for a larger model, fostering a circular economy while ensuring your child always has the perfect fit. As one of Europe's top circular economy enterprises, boasting over 60,000 members and the world's largest fleet of children's bike rentals, we're making waves. Our footprint spans from London to Gibraltar, Berlin, Barcelona, and the Netherlands. As the Head of Customer Service, you will represent the member experience across the business, shaping day-to-day customer interactions and streamlining processes for Bike Club's members. Join us and play a crucial role in Bike Club's ongoing success. With approximately 120 employees across five markets (UK, DE, NL, ES, AT), our company is primarily based in London, but you'll witness significant growth in our European teams and you can expect that occasional travel is a part of this exciting role. We want to use our circular model to inspire tomorrow's cyclists. To do this we aim to be a top three provider of kids bikes In Europe. We want families to be able to join Bike Club from Barcelona to Berlin to London. Tasks What We Are Looking For: In this pivotal role as Head of Customer Service with a strong European focus, your primary objective will be to drive profitable growth and operational efficiency while delivering exceptional service experiences tailored to our diverse European customer base. You will develop a comprehensive understanding of our products and their suitability for children's unique needs, leveraging Salesforce as both a service management and reporting platform. Reporting directly to the Chief Marketing Officer, you will play a vital role in collaborating closely with all European teams to ensure cohesive and customer- centric initiatives that resonate with regional preferences and cultural nuances. Sharing performance data and fostering collaboration across teams will be essential components of this role. We are seeking a leader who can skilfully utilize data insights, including those from Salesforce and Shopify, to optimize our customer service operations and enhance the overall user experience across Europe. Requirements What You'll Do: Customer Service Strategy and Leadership: Dive deep into understanding our customers' needs, purchase drivers, and challenges, devising innovative solutions to create exceptional customer service experiences. Collaborate closely with the CMO to establish standardized procedures and best practices, ensuring seamless operations that prioritize customer satisfaction across all markets. Lead the implementation of Customer Experience advancements aimed at enhancing user journeys and sales conversion, whilst fostering greater engagement with our kids' bike products. Training and Performance Management: Develop and deliver comprehensive training programs to empower the customer service team, including a robust onboarding programme, to provide exceptional support aligned with company values and customer needs. Set up key performance indicators (KPIs) and service level agreements (SLAs) to measure and continuously improve team performance and customer satisfaction. Quality Control and Data Integrity: Establish rigorous quality control measures to uphold the integrity and reliability of our customer service platforms, ensuring accurate and timely support for our young riders and their families. Lead initiatives to maintain data accuracy and validity, ensuring that Bike Club management have access accurate and meaningful reporting suite covering all aspects of customer service operations. Keep a close eye on backlogs and issue escalations, constantly balancing business requirements with our strong desire for positive member outcomes. Strategic Decision-Making: Utilize data-driven insights to shape strategic initiatives that optimize customer service operations and drive efficiency. Leverage analytics to identify process improvement opportunities and collaborate with technical and operational teams to add the member perspective into relevant projects. Leadership and Collaboration: Provide visionary leadership to the customer service team, fostering a culture of excellence, innovation, and customer-centricity. Collaborate closely with senior leadership to develop and execute strategic initiatives that align with organizational goals and drive commercial success. Facilitate cross-functional collaboration to ensure alignment and synergy across departments, driving collective efforts towards delivering outstanding customer service and achieving business objectives. Commercial Awareness: Apply commercial acumen to customer service initiatives, aligning strategies with broader business objectives and commercial strategies to drive growth and profitability in the kids' bike market segment. Benefits Benefits 26 days annual leave plus bank holidays. Additional days holiday for every year worked. 3% Pension contributions (salary sacrifice on basic pay) Central London office Flexible working and Work From Anywhere policy in August and Xmas period Regular social events during office hours £30/month discount towards Bike Club subscription and products Cyclescheme Private Medical Insurance Nursery Benefit Ready to take your career into a higher gear with Bike Club? We're keen to pedal forward with you on our team!
May 16, 2024
Full time
Introduction Bike Club offers subscription kids bikes, which you exchange as your children grow. We are one of the leading consumer circular economy businesses In Europe and the second largest bike rental business in the world. You should consider this role if: You possess 6+ years of experience in Customer Service, with a strong background in D2C operations, business strategy, process optimization, and team leadership. You have a track record of collaborating closely with Senior Leadership Teams. You have a vibrant personality with an engaging approach, ready to lead, mentor, and champion a team. You thrive in finding new ways of driving loyalty, purchasing intent and advocacy. You are driven by the opportunity to make a lasting impact on the company's growth trajectory and to inspire a customer-centric culture. You have a proven-track record of using customer service management tools (ideally Salesforce Service Cloud) within a D2C environment (ideally E-commerce) to exceed business KPI's. Knowledge of Spanish, Netherlands and German customer service is advantageous. About Bike Club Join Bike Club, where we're revolutionizing the way kids ride with our premium subscription service for high-quality bikes. It's hassle-free - pay monthly digitally, and if your child outgrows their bike, you can seamlessly swap it for a larger model, fostering a circular economy while ensuring your child always has the perfect fit. As one of Europe's top circular economy enterprises, boasting over 60,000 members and the world's largest fleet of children's bike rentals, we're making waves. Our footprint spans from London to Gibraltar, Berlin, Barcelona, and the Netherlands. As the Head of Customer Service, you will represent the member experience across the business, shaping day-to-day customer interactions and streamlining processes for Bike Club's members. Join us and play a crucial role in Bike Club's ongoing success. With approximately 120 employees across five markets (UK, DE, NL, ES, AT), our company is primarily based in London, but you'll witness significant growth in our European teams and you can expect that occasional travel is a part of this exciting role. We want to use our circular model to inspire tomorrow's cyclists. To do this we aim to be a top three provider of kids bikes In Europe. We want families to be able to join Bike Club from Barcelona to Berlin to London. Tasks What We Are Looking For: In this pivotal role as Head of Customer Service with a strong European focus, your primary objective will be to drive profitable growth and operational efficiency while delivering exceptional service experiences tailored to our diverse European customer base. You will develop a comprehensive understanding of our products and their suitability for children's unique needs, leveraging Salesforce as both a service management and reporting platform. Reporting directly to the Chief Marketing Officer, you will play a vital role in collaborating closely with all European teams to ensure cohesive and customer- centric initiatives that resonate with regional preferences and cultural nuances. Sharing performance data and fostering collaboration across teams will be essential components of this role. We are seeking a leader who can skilfully utilize data insights, including those from Salesforce and Shopify, to optimize our customer service operations and enhance the overall user experience across Europe. Requirements What You'll Do: Customer Service Strategy and Leadership: Dive deep into understanding our customers' needs, purchase drivers, and challenges, devising innovative solutions to create exceptional customer service experiences. Collaborate closely with the CMO to establish standardized procedures and best practices, ensuring seamless operations that prioritize customer satisfaction across all markets. Lead the implementation of Customer Experience advancements aimed at enhancing user journeys and sales conversion, whilst fostering greater engagement with our kids' bike products. Training and Performance Management: Develop and deliver comprehensive training programs to empower the customer service team, including a robust onboarding programme, to provide exceptional support aligned with company values and customer needs. Set up key performance indicators (KPIs) and service level agreements (SLAs) to measure and continuously improve team performance and customer satisfaction. Quality Control and Data Integrity: Establish rigorous quality control measures to uphold the integrity and reliability of our customer service platforms, ensuring accurate and timely support for our young riders and their families. Lead initiatives to maintain data accuracy and validity, ensuring that Bike Club management have access accurate and meaningful reporting suite covering all aspects of customer service operations. Keep a close eye on backlogs and issue escalations, constantly balancing business requirements with our strong desire for positive member outcomes. Strategic Decision-Making: Utilize data-driven insights to shape strategic initiatives that optimize customer service operations and drive efficiency. Leverage analytics to identify process improvement opportunities and collaborate with technical and operational teams to add the member perspective into relevant projects. Leadership and Collaboration: Provide visionary leadership to the customer service team, fostering a culture of excellence, innovation, and customer-centricity. Collaborate closely with senior leadership to develop and execute strategic initiatives that align with organizational goals and drive commercial success. Facilitate cross-functional collaboration to ensure alignment and synergy across departments, driving collective efforts towards delivering outstanding customer service and achieving business objectives. Commercial Awareness: Apply commercial acumen to customer service initiatives, aligning strategies with broader business objectives and commercial strategies to drive growth and profitability in the kids' bike market segment. Benefits Benefits 26 days annual leave plus bank holidays. Additional days holiday for every year worked. 3% Pension contributions (salary sacrifice on basic pay) Central London office Flexible working and Work From Anywhere policy in August and Xmas period Regular social events during office hours £30/month discount towards Bike Club subscription and products Cyclescheme Private Medical Insurance Nursery Benefit Ready to take your career into a higher gear with Bike Club? We're keen to pedal forward with you on our team!
Compliance Manager Birmingham, West Midlands (with hybrid working)We are looking for 4 x compliance managers. Working for our Compliance team means translating our regulation into action and making sure the industry understands and adheres to the legislation set out to protect the public's interest. The team are responsible for testing licensees against the requirements of holding a GB gambling licence, are involved in raising standards initiatives and work to ensure that consumers are protected from gambling harm.The role of compliance manager does not include people resource management. It is very focused on the assessment of licensees against the requirements set out by the GC. A successful candidate must have the skill or experience to be able to conduct in-depth assessments of a gambling business. Skills around internal or external audit of a complex process or business, investigative skills around complex matters or experience of conducting complex regulatory assessments are essential. The Benefits: - Salary of circa £37,620- Civil service pension, with an employer contribution rate of 27%- Flexible working- Hybrid working, specific guidelines are to be agreed with line manager- 26 days' holiday, rising to 29 days after two years' service, with the option to buy up to five days extra annual leave Key Responsibilities: It's about teamwork: you will work as part of our compliance team to test the regulatory compliance of GB licensees. The team plays a crucial role in the front line of the Commission and helps the department make sure policy is implemented effectively, that the industry is complying with relevant legislation and devising new ways to regulate a continually changing landscape.It's about assessments: you should be able to conduct assessments of online and land-based businesses, and it is essential that you have the drive to keep up to date with developments and trends in the tech and mobile environments.It's about support: supporting and leading on raising standards initiatives and working to ensure consumer's interests are at the heart of everything we do and supporting regulatory investigations and checking improvement measures are put in place by Licensees.It's about advice: advising local authorities in relation to GB licensing requirements.It's about relationship building: acting as a single point of contact for licensees.It's about making this a great place to work. You will role model our Ways of Working and will build capability, resources and confidence. It's about writing reports. You will be expected to document engagement with licensees and produce clear, concise and accurate reports that may be used for regulatory action.It's NOT about resource management of staff. You will not be expected to be a resource manager of staff, but you may be asked to lead a small team during project work. Essential: - You must have experience of conducting complex audits or regulatory assessments, or be able to demonstrate transferable skills to be able to conduct this type of work.- You should have excellent interviewing and auditing skills and be capable of prioritising a busy workload.- You should be adaptable and comfortable with change and the continual improvement that is required to be a successful risk-based regulator.- You should be able to analyse and assess complex information and produce accurate and timely reports, for senior management and you should have excellent letter-writing skills.- You should show attention to detail in all your work but also be able to complete work, at pace, within tight deadlines.- You should be capable of communicating with a wide range of individuals including senior officers of large corporations.- You must be willing to travel. Desirable: - An understanding of online gambling products.- It is desirable that you have experience of presenting in front of an audience or via live podcasts. Our Ways of Working: Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.Respectful: We recognise every colleague's contribution.We give each other timely constructive feedback. We all encourage challenge.Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other. We demonstrate a positive attitude. About Us: Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.The closing date for this role is Friday 17th May 2024PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas currently.Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.
May 16, 2024
Full time
Compliance Manager Birmingham, West Midlands (with hybrid working)We are looking for 4 x compliance managers. Working for our Compliance team means translating our regulation into action and making sure the industry understands and adheres to the legislation set out to protect the public's interest. The team are responsible for testing licensees against the requirements of holding a GB gambling licence, are involved in raising standards initiatives and work to ensure that consumers are protected from gambling harm.The role of compliance manager does not include people resource management. It is very focused on the assessment of licensees against the requirements set out by the GC. A successful candidate must have the skill or experience to be able to conduct in-depth assessments of a gambling business. Skills around internal or external audit of a complex process or business, investigative skills around complex matters or experience of conducting complex regulatory assessments are essential. The Benefits: - Salary of circa £37,620- Civil service pension, with an employer contribution rate of 27%- Flexible working- Hybrid working, specific guidelines are to be agreed with line manager- 26 days' holiday, rising to 29 days after two years' service, with the option to buy up to five days extra annual leave Key Responsibilities: It's about teamwork: you will work as part of our compliance team to test the regulatory compliance of GB licensees. The team plays a crucial role in the front line of the Commission and helps the department make sure policy is implemented effectively, that the industry is complying with relevant legislation and devising new ways to regulate a continually changing landscape.It's about assessments: you should be able to conduct assessments of online and land-based businesses, and it is essential that you have the drive to keep up to date with developments and trends in the tech and mobile environments.It's about support: supporting and leading on raising standards initiatives and working to ensure consumer's interests are at the heart of everything we do and supporting regulatory investigations and checking improvement measures are put in place by Licensees.It's about advice: advising local authorities in relation to GB licensing requirements.It's about relationship building: acting as a single point of contact for licensees.It's about making this a great place to work. You will role model our Ways of Working and will build capability, resources and confidence. It's about writing reports. You will be expected to document engagement with licensees and produce clear, concise and accurate reports that may be used for regulatory action.It's NOT about resource management of staff. You will not be expected to be a resource manager of staff, but you may be asked to lead a small team during project work. Essential: - You must have experience of conducting complex audits or regulatory assessments, or be able to demonstrate transferable skills to be able to conduct this type of work.- You should have excellent interviewing and auditing skills and be capable of prioritising a busy workload.- You should be adaptable and comfortable with change and the continual improvement that is required to be a successful risk-based regulator.- You should be able to analyse and assess complex information and produce accurate and timely reports, for senior management and you should have excellent letter-writing skills.- You should show attention to detail in all your work but also be able to complete work, at pace, within tight deadlines.- You should be capable of communicating with a wide range of individuals including senior officers of large corporations.- You must be willing to travel. Desirable: - An understanding of online gambling products.- It is desirable that you have experience of presenting in front of an audience or via live podcasts. Our Ways of Working: Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.Respectful: We recognise every colleague's contribution.We give each other timely constructive feedback. We all encourage challenge.Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other. We demonstrate a positive attitude. About Us: Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.The closing date for this role is Friday 17th May 2024PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas currently.Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.
Would you like the opportunity to support the Chief Technology Officer (CTO) at the DVLA, deal with a wide range of stakeholders and have an impact across the whole organisation? The DVLA and Inspire People are partnering together to bring you an exciting opportunity for a PA/Office Manager, where you'll be the first point of contact between stakeholders, staff and customers. £28,119 plus excellent Civil Service benefits and 27% employer pension contribution. Flexible, hybrid working from Swansea, a great place to work, live and play, with a healthy work-life balance on how and where you work. The Driver and Vehicle Licensing Agency (DVLA) deliver wide reaching digital services to the UK public and industry. They maintain the national record of vehicles and drivers so if you have applied for a driving licence, taxed your vehicle or completed a vehicle enquiry you would have used one of their services. Summary Are you a self-motivated and adaptable individual who can thrive within a fast-moving C-suite working environment? Do you have strong communication skills with great attention to detail? Are you highly organised and enjoy managing multiple tasks? If so, we would love to hear from you! Job description This role provides executive Personal Assistant and Office Management support to the Chief Technology Officer (CTO), dealing with a wide range of stakeholders, having an impact across the whole organisation. The role ensures the CTO is appropriately briefed on key topics, and that the prime tasks and objectives of the IT Department are being progressed appropriately. The role is often the first point of contact between stakeholders, staff and customers. They provide effective and efficient diary management to ensure that the CTO's time is effectively organised and prioritised. The nature of the role requires experience, confidentiality, discretion and integrity. Responsibilities Your responsibilities will include, but not be limited to: . Managing, controlling and prioritising CTO mail, relying on own initiative to route correspondence and monitoring progress to ensure deadlines are met. . Acting as initial point of contact for CTO, building and maintaining effective relationships with senior internal and external stakeholders, ensuring they are dealt with appropriately. . Drafting/co-ordinating responses on behalf of the CTO to ensure deadlines are met. Drafting messages and communication material for circulation to relevant areas. Making informed decisions, working to tight timescales and prioritising workload. . Handling personal/confidential data securely and appropriately in line with Government guidelines. . Effectively and efficiently managing diaries, enabling appropriate balance between preparation time, staff engagement and meetings. Arranging for necessary briefing notes/documentation to be available in timely manner prior to meetings. For further information about the role please see the attached role profile. Person specification You possess excellent organisational skills with the ability to organise and prioritise your work to maximise productivity and achieve all deadlines whilst working at pace, sometimes without day-to-day direction. You have a flexible attitude and welcome autonomy to your role. You have effective verbal and written communication skills, with the ability to tailor these to suit your audience, clearly and confidently. You will have experience of preparing written papers, taking minutes and creating action reports. You are assertive, proactive and confident in engaging with senior stakeholders both face to face and using written communication methods. You are able to communicate with people easily and across all levels using the positive working relationships you have built. Additional information This role will be based in Swansea, and DVLA will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues. Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process. The successful candidate will be required to work full time to manage a very busy workload and provide critical support to the CTO and senior management team, which would not be achievable on a part time basis. Behaviours We'll assess you against these behaviours during the selection process: . Communicating and Influencing . Delivering at Pace . Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: . SFIA - Relationship Management (RLMT) - Level 4 Benefits . Best in class learning and development tailored to your role. . An environment with flexible working options where we encourage a great work-life balance. . A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues. . Generous employer contribution of at least 26.6%, depending on rate of salary and chosen pension scheme. . Digital communities with clear career frameworks. . On-site gym plus personal training available. . On-site nursery, restaurants and coffee bar. . 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the King's birthday. . Free parking. . Ability to buy and sell annual leave. For this role you will need to submit a CV and personal statement of up to 750 words. For your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria: . Experience of being highly-organised, while responding quickly to changes, working at a C-suite level. . Evidence of effective written communication eg preparing written papers, agendas, minutes/actions or reports. . Have strong verbal communication and engagement skills, with the ability to communicate across all levels. Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. If you feel you have the skills and experience, please apply to the role or contact Keesha for more information.
May 16, 2024
Full time
Would you like the opportunity to support the Chief Technology Officer (CTO) at the DVLA, deal with a wide range of stakeholders and have an impact across the whole organisation? The DVLA and Inspire People are partnering together to bring you an exciting opportunity for a PA/Office Manager, where you'll be the first point of contact between stakeholders, staff and customers. £28,119 plus excellent Civil Service benefits and 27% employer pension contribution. Flexible, hybrid working from Swansea, a great place to work, live and play, with a healthy work-life balance on how and where you work. The Driver and Vehicle Licensing Agency (DVLA) deliver wide reaching digital services to the UK public and industry. They maintain the national record of vehicles and drivers so if you have applied for a driving licence, taxed your vehicle or completed a vehicle enquiry you would have used one of their services. Summary Are you a self-motivated and adaptable individual who can thrive within a fast-moving C-suite working environment? Do you have strong communication skills with great attention to detail? Are you highly organised and enjoy managing multiple tasks? If so, we would love to hear from you! Job description This role provides executive Personal Assistant and Office Management support to the Chief Technology Officer (CTO), dealing with a wide range of stakeholders, having an impact across the whole organisation. The role ensures the CTO is appropriately briefed on key topics, and that the prime tasks and objectives of the IT Department are being progressed appropriately. The role is often the first point of contact between stakeholders, staff and customers. They provide effective and efficient diary management to ensure that the CTO's time is effectively organised and prioritised. The nature of the role requires experience, confidentiality, discretion and integrity. Responsibilities Your responsibilities will include, but not be limited to: . Managing, controlling and prioritising CTO mail, relying on own initiative to route correspondence and monitoring progress to ensure deadlines are met. . Acting as initial point of contact for CTO, building and maintaining effective relationships with senior internal and external stakeholders, ensuring they are dealt with appropriately. . Drafting/co-ordinating responses on behalf of the CTO to ensure deadlines are met. Drafting messages and communication material for circulation to relevant areas. Making informed decisions, working to tight timescales and prioritising workload. . Handling personal/confidential data securely and appropriately in line with Government guidelines. . Effectively and efficiently managing diaries, enabling appropriate balance between preparation time, staff engagement and meetings. Arranging for necessary briefing notes/documentation to be available in timely manner prior to meetings. For further information about the role please see the attached role profile. Person specification You possess excellent organisational skills with the ability to organise and prioritise your work to maximise productivity and achieve all deadlines whilst working at pace, sometimes without day-to-day direction. You have a flexible attitude and welcome autonomy to your role. You have effective verbal and written communication skills, with the ability to tailor these to suit your audience, clearly and confidently. You will have experience of preparing written papers, taking minutes and creating action reports. You are assertive, proactive and confident in engaging with senior stakeholders both face to face and using written communication methods. You are able to communicate with people easily and across all levels using the positive working relationships you have built. Additional information This role will be based in Swansea, and DVLA will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues. Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process. The successful candidate will be required to work full time to manage a very busy workload and provide critical support to the CTO and senior management team, which would not be achievable on a part time basis. Behaviours We'll assess you against these behaviours during the selection process: . Communicating and Influencing . Delivering at Pace . Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: . SFIA - Relationship Management (RLMT) - Level 4 Benefits . Best in class learning and development tailored to your role. . An environment with flexible working options where we encourage a great work-life balance. . A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues. . Generous employer contribution of at least 26.6%, depending on rate of salary and chosen pension scheme. . Digital communities with clear career frameworks. . On-site gym plus personal training available. . On-site nursery, restaurants and coffee bar. . 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the King's birthday. . Free parking. . Ability to buy and sell annual leave. For this role you will need to submit a CV and personal statement of up to 750 words. For your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria: . Experience of being highly-organised, while responding quickly to changes, working at a C-suite level. . Evidence of effective written communication eg preparing written papers, agendas, minutes/actions or reports. . Have strong verbal communication and engagement skills, with the ability to communicate across all levels. Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. If you feel you have the skills and experience, please apply to the role or contact Keesha for more information.
Assistant Compliance Manager - FTC Birmingham, West Midlands (with hybrid working)We are looking for 5 Assistant compliance managers on a fixed term basis. Working for Compliance means translating regulation into action, making sure the industry understands and adheres to legislation intended to protect the public's interest. The team tests licensees against licence requirements, are involved in raising standards initiatives and work to ensure that consumers are protected from gambling harm.We have a number of roles within our compliance team as Assistant compliance managers. These roles cover a number of areas of work, from reviewing external third party audits, conducting website reviews, and supporting our reactive compliance process by reviewing and escalating incidents and issues.The roles we are advertising are fixed term roles and, although the successful candidate will need to be prepared to be flexible to support the team, they will be focused on delivering 2 keys objectives:Ensuring date submission form licensees are accurate and on timeSupporting assessment activity around our fair and open objective. This will include considering the presentation of gambling products and the fairness of terms and conditions and operator practices. The Benefits: - Salary of circa £33,440- Civil service pension, with an employer contribution rate of 27%- Flexible working- Hybrid working, specific guidelines are to be agreed with line manager- 26 days' holiday, rising to 29 days after two years' service, with the option to buy up to five days extra annual leave Key Responsibilities: It's about teamwork: you will work as part of our Compliance team to test the regulatory compliance of GB licensees, including the national lottery licence. The team plays a crucial role in the front line of the Commission and helps the department make sure policy is implemented effectively, that the industry is complying with relevant legislation and by devising new ways to regulate a continually changing landscape.It's about assessment: you will have the skills to assess a wide variety of documents, products, and media across different channels. You will assess against our requirements for Licensees, Alternative Dispute Resolution services and Test Houses. You will have a keen interest in keeping up to date with developments and trends in the tech and mobile environments.It's about review and escalation: you will review incoming complaints and key data about licensees and make decisions about whether further enquiries should be progressed. You will be involved in progressing further enquiries with licensees.It's about engagement: you will engage with a number of third parties, including licensees, to clearly explain where our requirements are not being met and identify the requirement for any improvements.It's about detail: your attention to detail is important as you will critically review different formats of information and report back on your analysis and findings.It's about writing: you will be expected to produce professional, clear letters and emails that will be sent to a wide-ranging audience from individuals to large organisations. You will produce clear, concise, and accurate reports and other documents that may be included in criminal or regulatory proceedings. Essential: You should have experience of reviewing and auditing documents and checking content against wider requirements.You should be adaptable and comfortable with change and the continual improvement that is required to be a successful risk-based regulator.You should be capable of prioritising a busy workload.You should be able to produce accurate and timely reports for senior management and you should have excellent writing skills.You should show attention to detail in all your work but also be able to complete work, at pace, within tight deadlines.You should be capable of communicating with a wide range of individuals including senior officers. Our Ways of Working: Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.Respectful: We recognise every colleague's contribution.We give each other timely constructive feedback. We all encourage challenge.Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other. We demonstrate a positive attitude. About Us: Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.The closing date for this role is Friday 17th May 2024.PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas currently.Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.
May 16, 2024
Full time
Assistant Compliance Manager - FTC Birmingham, West Midlands (with hybrid working)We are looking for 5 Assistant compliance managers on a fixed term basis. Working for Compliance means translating regulation into action, making sure the industry understands and adheres to legislation intended to protect the public's interest. The team tests licensees against licence requirements, are involved in raising standards initiatives and work to ensure that consumers are protected from gambling harm.We have a number of roles within our compliance team as Assistant compliance managers. These roles cover a number of areas of work, from reviewing external third party audits, conducting website reviews, and supporting our reactive compliance process by reviewing and escalating incidents and issues.The roles we are advertising are fixed term roles and, although the successful candidate will need to be prepared to be flexible to support the team, they will be focused on delivering 2 keys objectives:Ensuring date submission form licensees are accurate and on timeSupporting assessment activity around our fair and open objective. This will include considering the presentation of gambling products and the fairness of terms and conditions and operator practices. The Benefits: - Salary of circa £33,440- Civil service pension, with an employer contribution rate of 27%- Flexible working- Hybrid working, specific guidelines are to be agreed with line manager- 26 days' holiday, rising to 29 days after two years' service, with the option to buy up to five days extra annual leave Key Responsibilities: It's about teamwork: you will work as part of our Compliance team to test the regulatory compliance of GB licensees, including the national lottery licence. The team plays a crucial role in the front line of the Commission and helps the department make sure policy is implemented effectively, that the industry is complying with relevant legislation and by devising new ways to regulate a continually changing landscape.It's about assessment: you will have the skills to assess a wide variety of documents, products, and media across different channels. You will assess against our requirements for Licensees, Alternative Dispute Resolution services and Test Houses. You will have a keen interest in keeping up to date with developments and trends in the tech and mobile environments.It's about review and escalation: you will review incoming complaints and key data about licensees and make decisions about whether further enquiries should be progressed. You will be involved in progressing further enquiries with licensees.It's about engagement: you will engage with a number of third parties, including licensees, to clearly explain where our requirements are not being met and identify the requirement for any improvements.It's about detail: your attention to detail is important as you will critically review different formats of information and report back on your analysis and findings.It's about writing: you will be expected to produce professional, clear letters and emails that will be sent to a wide-ranging audience from individuals to large organisations. You will produce clear, concise, and accurate reports and other documents that may be included in criminal or regulatory proceedings. Essential: You should have experience of reviewing and auditing documents and checking content against wider requirements.You should be adaptable and comfortable with change and the continual improvement that is required to be a successful risk-based regulator.You should be capable of prioritising a busy workload.You should be able to produce accurate and timely reports for senior management and you should have excellent writing skills.You should show attention to detail in all your work but also be able to complete work, at pace, within tight deadlines.You should be capable of communicating with a wide range of individuals including senior officers. Our Ways of Working: Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.Respectful: We recognise every colleague's contribution.We give each other timely constructive feedback. We all encourage challenge.Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other. We demonstrate a positive attitude. About Us: Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.The closing date for this role is Friday 17th May 2024.PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas currently.Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.
THE STAFFORDSHIRE PATHWAY PROJECT Address: Hope Centre 3 Quonians Lane Lichfield WS13 7LB Job Title: Chief Executive Officer Working hours: 37.5 Pay £45,000.00 - £55,000.00 per annum Responsible to: Trustee Board Responsible for: Overseeing all aspects of Pathway Project JOB SUMMARY The CEO will work on behalf of Pathway Project and the Board of Trustees to develop and deliver the business plan and business strategy of the organisation, ensuring its sustainability and success. To deliver, through appropriate plans and in accordance with Board agreed policies and protocols, the vision, mission, and objectives of Pathway Project, whilst ensuring that the charity is well administered and meets its governance responsibilities. The CEO will help to enhance Pathway Projects profile locally, regionally, and nationally, where possible. Along with all Pathway Project staff, the CEO will be expected to demonstrate the Charity's values by working positively as part of a team, delivering vital high-quality services to service users, and creating a working culture where all are valued and encouraged. STRATEGY, PLANNING AND CONTROL 1.1 To manage Pathway Project's strategic business plan, in response to key strengths, weaknesses, opportunities and threats and in conjunction with, and anticipation of, the actions of key stakeholders. 1.2 To manage Pathway Project effectively and ethically, ensuring that its financial security and risk appraisal is maintained and enhanced. 1.3 To lead the development and implementation of strategic goals, objectives and financial plans to meet the short term and long-term business needs and plans. 1.4 To take overall responsibility for achieving, monitoring, and reporting on performance on targets in all areas of Pathways' activities and take appropriate action as required. 1.5 To manage a culture of continuous improvement throughout all aspects of the Pathway Project's work. 1.6 To lead the development of organisational structures that help to effectively deliver the business plan and drive a high standard of service. 1.7 To maintain up to date operating policies to ensure programmes, activities and business objectives and requirements are implemented correctly. 1.8 To work in partnership with other agencies to help deliver, plan, and meet Pathway Project's business objectives. 1.9 Ensure Pathway Project remains responsive to the needs of its service users, staff and trustees and can demonstrate the value of the services provided and the impact of its work. FINANCIAL MANAGEMENT 2.1 Oversee budgets, expenditure, and management accounts, ensuring that income and expenditure is within business plan and cash flow targets. 2.2 To be accountable to the Trustee Board for the overall financial health of Pathway Project, including ensuring that new funding opportunities are pursued. 2.3 Develop income generation strategies to maintain and enhance the level of funding from existing sources and develop new funding streams. 2.4 Provide direction and support to any staff and volunteers involved in income generation activities and ensure team efforts are coordinated alongside appropriate management. 2.5 Identify and put in place an effective risk management strategy and framework for the Pathway Project to support business plan objectives and robust financial and strategic management. 2.6 Ensure that there is a clear schedule of procuring competitive bids for services and goods used within Pathway Project and ensure that these are awarded with full agreement of the Trustee Board. GOVERNANCE 3.1 To lead and manage the Charity in accordance with the Articles of Association and in line with the obligations of the Charity Commission To foster good working relationships and ensure systems and structures are in place for the Trustee Board to fulfil its statutory responsibilities and exercise effective control of Pathway Project. This will require creation and maintenance of appropriate committee structures to ensure that the Charity is operating in accordance with its business and charitable objectives. 3.2 To report to the Board on progress against key strategic objectives, providing information and answering for organisational performance. 3.3 Advise the Trustee Board in all aspects of Pathway Project, including short term and long-term strategic planning for the financial welfare of Pathway Project, HR management, fundraising and public relations/communication. 3.4 As agreed with the Chair, develop policy proposals for Board discussion and decision. 3.5 Provide in a timely and appropriate manner information that will assist the Governing Body in carrying out its responsibilities. 3.6 Support the Chair in ensuring the continued engagement/involvement of all members of the Board. 3.7 As appropriate, monitor and advise on the composition of the Governing Body, its committees and the process of self-assessment and development. 3.8 Ensure at all times that the Trustee Board operates within statutory approved frameworks, requirements and guidelines. LEADERSHIP 4.1 Provide leadership to Pathway Project and take responsibility for the effective delivery of all functions within the strategic and accountability frameworks established by the Trustee Board. 4.2 To maintain a culture which motivates all staff, to enable them to provide a high-quality standard of service to all service users. 4.3 To manage all aspects of management of services, quality standards, management of welfare of staff, welfare of service users and health and safety. To ensure that standards are at least equal to, or exceeding, comparable national standards. 4.4 To manage the overarching human resources management of the organisation, including the recruitment of employees. 4.5 To continue to embed OnTrack throughout the organisation. 4.6 To lead key strategic projects including those bringing in significant change for Pathway Project, ensuring that threats and risks are robustly managed. 4.7 To aim to be an inspirational leader for Pathway Project, so that it consistently achieves excellence and invites innovation and change. 4.8 To actively promote Pathway Project so as to ensure a positive external image and highly motivated workforce. MARKETING AND COMMUNICATION 5.1 Develop and maintain the charity website. 5.2 Develop and implement an integrated campaigns and media strategy, raising the charity presence and profile 5.3 Manage the development and maintenance of effective channels of marketing and communication with all stakeholders and ensure effective internal communication GENERAL REQUIREMENTS 6.1 Ensure that all responsibilities are undertaken in an effective, ethical, and appropriate manner, meeting the standards of Pathway Project. 6.2 To aim to continuously improve so that Pathway Project delivers the best possible service to service users and stakeholder agencies. 6.3 Participate in internal/external meetings and training when required 6.4 Participate in regular supervisions with the Chair of the Trustee Board. 6.5 Ensure that Pathway Project has the appropriate policies, procedures, systems, and processes in place and that they are being implemented. Ensure that Pathway Project adheres to policy and procedure at all times. 6.6 To lead and work in accordance with Pathway Project's culture, values, aims and objectives. 6.7 To act as a positive ambassador for Pathway Project at all times. 6.8 Maintain effective networks with all principal supporters and stakeholders. To actively seek opportunities to expand and promote the role of Pathway within the local community. 6.9 Undertake any other duties that may reasonably be required from time to time. 6.10 To acknowledge the need for professional sharing of information with relevant parties whilst still strictly adhering to the requirements of General Data Protection Regulation to all staff, trustees, volunteers, and service users within the organisation. This job description may be subject to review and amendment. The post holder will be expected to be flexible in her development of the job, and will participate fully, where possible, in all discussions about the nature of her work and the tasks involved. The post holder must have a commitment to the aims of Pathway Project and uphold all agreed policies and procedures. Chief Executive Officer Person specification Qualifications NVQ Level 5, in a relevant subject -Essential NVQ Level 6, Degree or equivalent in a relevant subject -Desirable NVQ Level 7, Masters degree or training in a relevant subject such as domestic abuse - Desirable Experience Sector Experience Managing in a charity -Essential Advocating for vulnerable people -Desirable Working in domestic abuse services -Essential People & Culture Managing a team or small organisation -Essential Working with a Board of Trustees -Desirable Working with organisational transformation, change and improvement -Essential Finance & Governance Strategic and business planning, including policy formulation -Essential Financial and budget planning -Essential Fundraising and/or applying for grant funding -Essential . click apply for full job details
May 16, 2024
Full time
THE STAFFORDSHIRE PATHWAY PROJECT Address: Hope Centre 3 Quonians Lane Lichfield WS13 7LB Job Title: Chief Executive Officer Working hours: 37.5 Pay £45,000.00 - £55,000.00 per annum Responsible to: Trustee Board Responsible for: Overseeing all aspects of Pathway Project JOB SUMMARY The CEO will work on behalf of Pathway Project and the Board of Trustees to develop and deliver the business plan and business strategy of the organisation, ensuring its sustainability and success. To deliver, through appropriate plans and in accordance with Board agreed policies and protocols, the vision, mission, and objectives of Pathway Project, whilst ensuring that the charity is well administered and meets its governance responsibilities. The CEO will help to enhance Pathway Projects profile locally, regionally, and nationally, where possible. Along with all Pathway Project staff, the CEO will be expected to demonstrate the Charity's values by working positively as part of a team, delivering vital high-quality services to service users, and creating a working culture where all are valued and encouraged. STRATEGY, PLANNING AND CONTROL 1.1 To manage Pathway Project's strategic business plan, in response to key strengths, weaknesses, opportunities and threats and in conjunction with, and anticipation of, the actions of key stakeholders. 1.2 To manage Pathway Project effectively and ethically, ensuring that its financial security and risk appraisal is maintained and enhanced. 1.3 To lead the development and implementation of strategic goals, objectives and financial plans to meet the short term and long-term business needs and plans. 1.4 To take overall responsibility for achieving, monitoring, and reporting on performance on targets in all areas of Pathways' activities and take appropriate action as required. 1.5 To manage a culture of continuous improvement throughout all aspects of the Pathway Project's work. 1.6 To lead the development of organisational structures that help to effectively deliver the business plan and drive a high standard of service. 1.7 To maintain up to date operating policies to ensure programmes, activities and business objectives and requirements are implemented correctly. 1.8 To work in partnership with other agencies to help deliver, plan, and meet Pathway Project's business objectives. 1.9 Ensure Pathway Project remains responsive to the needs of its service users, staff and trustees and can demonstrate the value of the services provided and the impact of its work. FINANCIAL MANAGEMENT 2.1 Oversee budgets, expenditure, and management accounts, ensuring that income and expenditure is within business plan and cash flow targets. 2.2 To be accountable to the Trustee Board for the overall financial health of Pathway Project, including ensuring that new funding opportunities are pursued. 2.3 Develop income generation strategies to maintain and enhance the level of funding from existing sources and develop new funding streams. 2.4 Provide direction and support to any staff and volunteers involved in income generation activities and ensure team efforts are coordinated alongside appropriate management. 2.5 Identify and put in place an effective risk management strategy and framework for the Pathway Project to support business plan objectives and robust financial and strategic management. 2.6 Ensure that there is a clear schedule of procuring competitive bids for services and goods used within Pathway Project and ensure that these are awarded with full agreement of the Trustee Board. GOVERNANCE 3.1 To lead and manage the Charity in accordance with the Articles of Association and in line with the obligations of the Charity Commission To foster good working relationships and ensure systems and structures are in place for the Trustee Board to fulfil its statutory responsibilities and exercise effective control of Pathway Project. This will require creation and maintenance of appropriate committee structures to ensure that the Charity is operating in accordance with its business and charitable objectives. 3.2 To report to the Board on progress against key strategic objectives, providing information and answering for organisational performance. 3.3 Advise the Trustee Board in all aspects of Pathway Project, including short term and long-term strategic planning for the financial welfare of Pathway Project, HR management, fundraising and public relations/communication. 3.4 As agreed with the Chair, develop policy proposals for Board discussion and decision. 3.5 Provide in a timely and appropriate manner information that will assist the Governing Body in carrying out its responsibilities. 3.6 Support the Chair in ensuring the continued engagement/involvement of all members of the Board. 3.7 As appropriate, monitor and advise on the composition of the Governing Body, its committees and the process of self-assessment and development. 3.8 Ensure at all times that the Trustee Board operates within statutory approved frameworks, requirements and guidelines. LEADERSHIP 4.1 Provide leadership to Pathway Project and take responsibility for the effective delivery of all functions within the strategic and accountability frameworks established by the Trustee Board. 4.2 To maintain a culture which motivates all staff, to enable them to provide a high-quality standard of service to all service users. 4.3 To manage all aspects of management of services, quality standards, management of welfare of staff, welfare of service users and health and safety. To ensure that standards are at least equal to, or exceeding, comparable national standards. 4.4 To manage the overarching human resources management of the organisation, including the recruitment of employees. 4.5 To continue to embed OnTrack throughout the organisation. 4.6 To lead key strategic projects including those bringing in significant change for Pathway Project, ensuring that threats and risks are robustly managed. 4.7 To aim to be an inspirational leader for Pathway Project, so that it consistently achieves excellence and invites innovation and change. 4.8 To actively promote Pathway Project so as to ensure a positive external image and highly motivated workforce. MARKETING AND COMMUNICATION 5.1 Develop and maintain the charity website. 5.2 Develop and implement an integrated campaigns and media strategy, raising the charity presence and profile 5.3 Manage the development and maintenance of effective channels of marketing and communication with all stakeholders and ensure effective internal communication GENERAL REQUIREMENTS 6.1 Ensure that all responsibilities are undertaken in an effective, ethical, and appropriate manner, meeting the standards of Pathway Project. 6.2 To aim to continuously improve so that Pathway Project delivers the best possible service to service users and stakeholder agencies. 6.3 Participate in internal/external meetings and training when required 6.4 Participate in regular supervisions with the Chair of the Trustee Board. 6.5 Ensure that Pathway Project has the appropriate policies, procedures, systems, and processes in place and that they are being implemented. Ensure that Pathway Project adheres to policy and procedure at all times. 6.6 To lead and work in accordance with Pathway Project's culture, values, aims and objectives. 6.7 To act as a positive ambassador for Pathway Project at all times. 6.8 Maintain effective networks with all principal supporters and stakeholders. To actively seek opportunities to expand and promote the role of Pathway within the local community. 6.9 Undertake any other duties that may reasonably be required from time to time. 6.10 To acknowledge the need for professional sharing of information with relevant parties whilst still strictly adhering to the requirements of General Data Protection Regulation to all staff, trustees, volunteers, and service users within the organisation. This job description may be subject to review and amendment. The post holder will be expected to be flexible in her development of the job, and will participate fully, where possible, in all discussions about the nature of her work and the tasks involved. The post holder must have a commitment to the aims of Pathway Project and uphold all agreed policies and procedures. Chief Executive Officer Person specification Qualifications NVQ Level 5, in a relevant subject -Essential NVQ Level 6, Degree or equivalent in a relevant subject -Desirable NVQ Level 7, Masters degree or training in a relevant subject such as domestic abuse - Desirable Experience Sector Experience Managing in a charity -Essential Advocating for vulnerable people -Desirable Working in domestic abuse services -Essential People & Culture Managing a team or small organisation -Essential Working with a Board of Trustees -Desirable Working with organisational transformation, change and improvement -Essential Finance & Governance Strategic and business planning, including policy formulation -Essential Financial and budget planning -Essential Fundraising and/or applying for grant funding -Essential . click apply for full job details
St Austell Brewery is recruiting for a Head ofInternal Risk and Audit. you will play apivotal role in ensuring the effective management of risk and the maintenanceof robust internal controls within our company. Reporting directly to the ChiefFinancial Officer you will be responsible for leading and executing theinternal audit function, as well as overseeing the risk management framework. Key Responsibilities: Assist the Board and leadership team to dispense their risk managementresponsibilities by ensuring there is objective review of, and well supportedreporting on key corporate risks. Develop and implement a comprehensive risk management framework toidentify, assess, mitigate, and monitor risks across the company. Lead the internal audit function, including planning, executing, andreporting on audit engagements to provide assurance on the effectiveness ofinternal controls and compliance with policies and regulations. Collaborate with cross-functional teams to assess business processes,identify areas of improvement, and recommend solutions to enhance operationalefficiency and effectiveness. Stay abreast of industry developments, regulatory requirements, andemerging risks to ensure the organization remains compliant and resilient toexternal threats. Manage a team of risk and audit professionals, providing mentorship,guidance, and development opportunities to foster a high-performing culture. About you: ProfessionalAccounting or Auditing Qualification (ACA, ACCA or equivalent). Extensive experience in risk management, internalaudit, or related roles, with a proven track record of leading successfulinitiatives in a complex environment. Strong understanding of risk managementmethodologies, internal control frameworks, and regulatory requirementsrelevant to the industry. Excellent analytical skills with the ability toassess complex situations, identify key risks, and develop practical solutions. Soundknowledge of financial system configuration, business process transaction flowsand best practice. Exceptional communication and interpersonal skills,with the ability to effectively engage with stakeholders at all levels acrossSt Austell Brewery. Demonstrated leadership capabilities, including theability to inspire and motivate team members, drive change, and foster aculture of continuous improvement. Experience of using BI tools and data processingsoftware. What we offer in return 25 days' annual leave (plus 8 bankholidays) Company bonus scheme 30% discount on food & drinkwithin our managed pubs & Visitors Centre shop 50% discount on accommodationwithin the managed estate Fantastic training & careerdevelopment opportunities Pension Scheme - 4% Employee andEmployer. Can increase to 5% if required Cycle to work scheme Westfield Health cash plan - Claimmoney back for Dental, Eye Care, Physio etc. Westfield Rewards - Shoppingrewards Additional Info This roll is hybrid and will require the successfulapplicant to complete 3 days at St Austell Brewery For further details and a job description pleaseemail St Austell Brewery is an Equal Opportunitiesemployer, and we positively encourage applications from suitably qualified andeligible candidates, regardless of age, sex, race, disability, sexualorientation, gender reassignment, religion or belief, marital/civil partnershipstatus, or pregnancy and maternity. We also welcome requests for flexibleworking. Early applications are encouraged as we'll reviewapplications throughout the recruitment process and reserve the right to closethe advert at any time. Please note that we politely request no contact fromrecruitment agencies or media sales. Speculative CVs from recruitment agencieswon't be accepted, nor the fees associated with them. We are not able to offer a UK sponsorship for this role.
May 15, 2024
Full time
St Austell Brewery is recruiting for a Head ofInternal Risk and Audit. you will play apivotal role in ensuring the effective management of risk and the maintenanceof robust internal controls within our company. Reporting directly to the ChiefFinancial Officer you will be responsible for leading and executing theinternal audit function, as well as overseeing the risk management framework. Key Responsibilities: Assist the Board and leadership team to dispense their risk managementresponsibilities by ensuring there is objective review of, and well supportedreporting on key corporate risks. Develop and implement a comprehensive risk management framework toidentify, assess, mitigate, and monitor risks across the company. Lead the internal audit function, including planning, executing, andreporting on audit engagements to provide assurance on the effectiveness ofinternal controls and compliance with policies and regulations. Collaborate with cross-functional teams to assess business processes,identify areas of improvement, and recommend solutions to enhance operationalefficiency and effectiveness. Stay abreast of industry developments, regulatory requirements, andemerging risks to ensure the organization remains compliant and resilient toexternal threats. Manage a team of risk and audit professionals, providing mentorship,guidance, and development opportunities to foster a high-performing culture. About you: ProfessionalAccounting or Auditing Qualification (ACA, ACCA or equivalent). Extensive experience in risk management, internalaudit, or related roles, with a proven track record of leading successfulinitiatives in a complex environment. Strong understanding of risk managementmethodologies, internal control frameworks, and regulatory requirementsrelevant to the industry. Excellent analytical skills with the ability toassess complex situations, identify key risks, and develop practical solutions. Soundknowledge of financial system configuration, business process transaction flowsand best practice. Exceptional communication and interpersonal skills,with the ability to effectively engage with stakeholders at all levels acrossSt Austell Brewery. Demonstrated leadership capabilities, including theability to inspire and motivate team members, drive change, and foster aculture of continuous improvement. Experience of using BI tools and data processingsoftware. What we offer in return 25 days' annual leave (plus 8 bankholidays) Company bonus scheme 30% discount on food & drinkwithin our managed pubs & Visitors Centre shop 50% discount on accommodationwithin the managed estate Fantastic training & careerdevelopment opportunities Pension Scheme - 4% Employee andEmployer. Can increase to 5% if required Cycle to work scheme Westfield Health cash plan - Claimmoney back for Dental, Eye Care, Physio etc. Westfield Rewards - Shoppingrewards Additional Info This roll is hybrid and will require the successfulapplicant to complete 3 days at St Austell Brewery For further details and a job description pleaseemail St Austell Brewery is an Equal Opportunitiesemployer, and we positively encourage applications from suitably qualified andeligible candidates, regardless of age, sex, race, disability, sexualorientation, gender reassignment, religion or belief, marital/civil partnershipstatus, or pregnancy and maternity. We also welcome requests for flexibleworking. Early applications are encouraged as we'll reviewapplications throughout the recruitment process and reserve the right to closethe advert at any time. Please note that we politely request no contact fromrecruitment agencies or media sales. Speculative CVs from recruitment agencieswon't be accepted, nor the fees associated with them. We are not able to offer a UK sponsorship for this role.
Hybrid Working (Central London and Home) Salary: £60,000 plus a generous benefits package Permanent, Full Time My client a leading professional membership body based in Central London with over 19,000 members of all ages, stages or disciplines across the UK, is currently recruiting for a Head of Policy and Public Affairs. The Role To lead the policy and public affairs team to develop the association policy on a range of sector issues and deliver a proactive public affairs strategy to achieve policy change. Key Responsibilities: Develop and deliver a strategic and robust approach to evidence-based policy development for the association. Plan and deliver a proactive public affairs strategy to achieve policy change and the association campaign aims by ensuring the association has effective relationships with key parliamentarians and government officials across the UK. Oversee and manage the association's public affairs activities: drafting consultation responses; briefing parliamentarians; supporting spokespeople to undertake lobbying activities (eg giving oral evidence to committees); developing and nurturing political relationships; identifying lobbying opportunities. Oversee the organisation of the association lobbying and networking events, including our four regional lobbying dinners, parliamentary and stakeholder events. Work closely with the media, digital & marketing teams to develop and deliver joined-up campaign plans, including member engagement, to deliver the association's annual policy and campaign priorities. Manage the activities of our Policy Committee and Ethics & Welfare Advisory Panel in the development of policy positions and responses to consultations. Oversee the effective running of policy-developing working groups and ensure actions and recommendations are taken forward. Manage the flow of policy development and governance work through Council, ensuring that it fulfils its function as the key representative body of the Association. Oversee the Policy & Public Affairs team in managing and developing the work of branches in Scotland, Wales and Northern Ireland, making sure that work is coordinated across the UK. Manage relationships with specialist divisions, affiliates, and other major stakeholders and develop opportunities for collaboration and cooperation. Represent the association at external meetings and be an effective ambassador for the organization. Policy making skills, including experience working in research and/or policy development. Line management responsibility for four Policy and Public Affairs Officers (2 full time, 2 part-time; 3.2 FTE) and one Policy and Public Affairs Manager (1 FTE) Person Specification Experience of public affairs work, including lobbying and campaigning for policy change. Excellent political judgement. Stakeholder engagement and relationship management skills. Excellent written, oral and interpersonal communication skills. Knowledge and understanding of the UK political environment, parliamentary procedures, and public affairs processes. Ability to lead, manage and motivate teams, including in a hybrid working model. Experience/understanding of membership or professional organisations (desirable). To apply to this role please send your CV Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
May 15, 2024
Full time
Hybrid Working (Central London and Home) Salary: £60,000 plus a generous benefits package Permanent, Full Time My client a leading professional membership body based in Central London with over 19,000 members of all ages, stages or disciplines across the UK, is currently recruiting for a Head of Policy and Public Affairs. The Role To lead the policy and public affairs team to develop the association policy on a range of sector issues and deliver a proactive public affairs strategy to achieve policy change. Key Responsibilities: Develop and deliver a strategic and robust approach to evidence-based policy development for the association. Plan and deliver a proactive public affairs strategy to achieve policy change and the association campaign aims by ensuring the association has effective relationships with key parliamentarians and government officials across the UK. Oversee and manage the association's public affairs activities: drafting consultation responses; briefing parliamentarians; supporting spokespeople to undertake lobbying activities (eg giving oral evidence to committees); developing and nurturing political relationships; identifying lobbying opportunities. Oversee the organisation of the association lobbying and networking events, including our four regional lobbying dinners, parliamentary and stakeholder events. Work closely with the media, digital & marketing teams to develop and deliver joined-up campaign plans, including member engagement, to deliver the association's annual policy and campaign priorities. Manage the activities of our Policy Committee and Ethics & Welfare Advisory Panel in the development of policy positions and responses to consultations. Oversee the effective running of policy-developing working groups and ensure actions and recommendations are taken forward. Manage the flow of policy development and governance work through Council, ensuring that it fulfils its function as the key representative body of the Association. Oversee the Policy & Public Affairs team in managing and developing the work of branches in Scotland, Wales and Northern Ireland, making sure that work is coordinated across the UK. Manage relationships with specialist divisions, affiliates, and other major stakeholders and develop opportunities for collaboration and cooperation. Represent the association at external meetings and be an effective ambassador for the organization. Policy making skills, including experience working in research and/or policy development. Line management responsibility for four Policy and Public Affairs Officers (2 full time, 2 part-time; 3.2 FTE) and one Policy and Public Affairs Manager (1 FTE) Person Specification Experience of public affairs work, including lobbying and campaigning for policy change. Excellent political judgement. Stakeholder engagement and relationship management skills. Excellent written, oral and interpersonal communication skills. Knowledge and understanding of the UK political environment, parliamentary procedures, and public affairs processes. Ability to lead, manage and motivate teams, including in a hybrid working model. Experience/understanding of membership or professional organisations (desirable). To apply to this role please send your CV Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
Reports to: CEO Overview ProblemShared is seeking an experienced Chief People Officer to join the Senior Leadership team. We are looking for a motivated individual who wants to work in a high-performance team at a scaling health technology company and have responsibility for driving our business growth from day one. As the Chief People Officer (CPO) at ProblemShared you will be responsible for leading and shaping our organisational People strategy and culture aligning to business goals. You will drive a performance culture alongside employee engagement, talent acquisition and development strategies as the company scales. Responsible for the People and Talent teams, you will work closely with the CEO and Senior Leadership to embed a culture of excellence, which is caring, effective, reflective, inclusive and innovative. You will lead the charge in creating an inclusive and supportive work environment where every team member feels valued, empowered, and inspired to deliver on our mission and vision. You will help drive productivity by marrying a creative and empathetic approach with analytics to ensure we create a culture of supportive leadership throughout the business. Company Overview ProblemShared is a key innovator in the rapidly expanding field of digital mind health. We are a practitioner-led, CQC-regulated, digital mind health provider, working with a community of expert practitioners to broaden access to the highest quality care for people across the UK. By leveraging technology, we aim to provide scalable and personalized solutions that enhance mental well-being and bridge gaps in mental healthcare delivery. We work in partnership with institutions such as the NHS, insurance companies and universities to deliver therapy, psychiatry, neurodevelopmental assessments and post diagnosis care for adults, children and young people. At ProblemShared we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We embrace difference and individuality and are proud to be equal opportunity employer. What the job involves Talent Acquisition: Lead the recruitment strategy to attract top talent in the field of mental healthcare and neurodevelopmental assessments, ensuring a diverse, inclusive and compliant workforce that reflects the communities we serve. Performance Management: Oversee performance management processes, providing guidance and support to managers in setting clear expectations, conducting performance evaluations, and addressing performance issues effectively and compassionately. Culture: Working closely with the brand team to develop a positive culture that aligns with ProblemShared's values and mission, fostering a sense of belonging, purpose, and collaboration among team members. Ensuring the employee experience is aligned with the client experience. Employee Engagement: Implement initiatives to enhance employee engagement, satisfaction, and retention, including regular feedback mechanisms, recognition programs, and opportunities for professional growth and development. Compensation and Incentive Plans: Develop and manage a comprehensive compensation strategy and incentive plan ensuring competitiveness within the industry and alignment with organizational goals. Work closely with finance and senior leadership to establish policies that support employee motivation and retention. Learning and Development: Implement learning and development programs to enhance the skills, knowledge, development and capabilities of our team members, fostering a culture of continuous learning and growth. Diversity, Equity, and Inclusion (DEI): Create a strategy and champion diversity, equity, and inclusion initiatives within the organisation, promoting a culture of respect, acceptance, and belonging for individuals from all backgrounds. Employee Well-being: Collaborate with cross-functional teams to develop and implement strategies to support employee well-being, including mental health resources, wellness programs, and work-life balance initiatives. HR Strategy and Compliance: Partner with senior leadership to develop and execute HR strategies that support ProblemShared's business objectives while ensuring compliance with relevant employment laws and regulations. Governance: Work alongside the governance team to ensure we deliver our standards of quality and clinical excellence throughout all aspects of the employee journey Change management: Telehealth is a rapidly evolving field. The CPO needs to be adept at managing change, whether it's implementing new technologies, adapting to regulatory change or scaling the workforce. Data Analysis: Utilising data analytics to inform decisions, such as workforce planning, performance evaluation, and identifying trends in employee satisfaction and engagement. Conflict Resolution: Ability to effectively resolve conflicts and address employee grievances in a fair and timely manner, promoting a harmonious work environment. Requirements CIPD Qualified and experience in people management. 10+ years of experience in human resources, with at least 5 years in a leadership role within the healthcare or mental health industry. In-depth knowledge of HR best practices, talent management, and organisational development. Proven track record of developing and implementing successful people strategies in a fast-paced, high growth environment. Knowledge of remote working engagement strategies and cultural support Awareness of neurodiversity best practice and support within the workforce Proven experience in developing successful healthcare recruitment strategies and market research You will be a strategic thinker with a strong understanding of UK employment law and a proven track record of building and scaling high-performing teams to mid sized companies of around 500 people. Strategic thinker with the ability to translate business goals into people initiatives. Ability to build and maintain effective working relationships at all levels of the organisation. Exceptional communication, interpersonal, and leadership skills, with the ability to inspire and motivate others. You will be required to have a basic DBS as part of compliance for this role
May 14, 2024
Full time
Reports to: CEO Overview ProblemShared is seeking an experienced Chief People Officer to join the Senior Leadership team. We are looking for a motivated individual who wants to work in a high-performance team at a scaling health technology company and have responsibility for driving our business growth from day one. As the Chief People Officer (CPO) at ProblemShared you will be responsible for leading and shaping our organisational People strategy and culture aligning to business goals. You will drive a performance culture alongside employee engagement, talent acquisition and development strategies as the company scales. Responsible for the People and Talent teams, you will work closely with the CEO and Senior Leadership to embed a culture of excellence, which is caring, effective, reflective, inclusive and innovative. You will lead the charge in creating an inclusive and supportive work environment where every team member feels valued, empowered, and inspired to deliver on our mission and vision. You will help drive productivity by marrying a creative and empathetic approach with analytics to ensure we create a culture of supportive leadership throughout the business. Company Overview ProblemShared is a key innovator in the rapidly expanding field of digital mind health. We are a practitioner-led, CQC-regulated, digital mind health provider, working with a community of expert practitioners to broaden access to the highest quality care for people across the UK. By leveraging technology, we aim to provide scalable and personalized solutions that enhance mental well-being and bridge gaps in mental healthcare delivery. We work in partnership with institutions such as the NHS, insurance companies and universities to deliver therapy, psychiatry, neurodevelopmental assessments and post diagnosis care for adults, children and young people. At ProblemShared we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We embrace difference and individuality and are proud to be equal opportunity employer. What the job involves Talent Acquisition: Lead the recruitment strategy to attract top talent in the field of mental healthcare and neurodevelopmental assessments, ensuring a diverse, inclusive and compliant workforce that reflects the communities we serve. Performance Management: Oversee performance management processes, providing guidance and support to managers in setting clear expectations, conducting performance evaluations, and addressing performance issues effectively and compassionately. Culture: Working closely with the brand team to develop a positive culture that aligns with ProblemShared's values and mission, fostering a sense of belonging, purpose, and collaboration among team members. Ensuring the employee experience is aligned with the client experience. Employee Engagement: Implement initiatives to enhance employee engagement, satisfaction, and retention, including regular feedback mechanisms, recognition programs, and opportunities for professional growth and development. Compensation and Incentive Plans: Develop and manage a comprehensive compensation strategy and incentive plan ensuring competitiveness within the industry and alignment with organizational goals. Work closely with finance and senior leadership to establish policies that support employee motivation and retention. Learning and Development: Implement learning and development programs to enhance the skills, knowledge, development and capabilities of our team members, fostering a culture of continuous learning and growth. Diversity, Equity, and Inclusion (DEI): Create a strategy and champion diversity, equity, and inclusion initiatives within the organisation, promoting a culture of respect, acceptance, and belonging for individuals from all backgrounds. Employee Well-being: Collaborate with cross-functional teams to develop and implement strategies to support employee well-being, including mental health resources, wellness programs, and work-life balance initiatives. HR Strategy and Compliance: Partner with senior leadership to develop and execute HR strategies that support ProblemShared's business objectives while ensuring compliance with relevant employment laws and regulations. Governance: Work alongside the governance team to ensure we deliver our standards of quality and clinical excellence throughout all aspects of the employee journey Change management: Telehealth is a rapidly evolving field. The CPO needs to be adept at managing change, whether it's implementing new technologies, adapting to regulatory change or scaling the workforce. Data Analysis: Utilising data analytics to inform decisions, such as workforce planning, performance evaluation, and identifying trends in employee satisfaction and engagement. Conflict Resolution: Ability to effectively resolve conflicts and address employee grievances in a fair and timely manner, promoting a harmonious work environment. Requirements CIPD Qualified and experience in people management. 10+ years of experience in human resources, with at least 5 years in a leadership role within the healthcare or mental health industry. In-depth knowledge of HR best practices, talent management, and organisational development. Proven track record of developing and implementing successful people strategies in a fast-paced, high growth environment. Knowledge of remote working engagement strategies and cultural support Awareness of neurodiversity best practice and support within the workforce Proven experience in developing successful healthcare recruitment strategies and market research You will be a strategic thinker with a strong understanding of UK employment law and a proven track record of building and scaling high-performing teams to mid sized companies of around 500 people. Strategic thinker with the ability to translate business goals into people initiatives. Ability to build and maintain effective working relationships at all levels of the organisation. Exceptional communication, interpersonal, and leadership skills, with the ability to inspire and motivate others. You will be required to have a basic DBS as part of compliance for this role
ENVIRONMENT AT AXA Would you like to wake up every day driven and inspired by your mission? Here at AXA, we work together as one global team to set new standards, empower our customers to live a better life and lead the transformation of our industry. Join our team to develop yourself, learn and bring your views and competences. We are looking for people who make use of their creative space and who are ready to develop future solutions for our clients. We offer the necessary freedom of scope, as well as work models that fit your need and a corporate culture in which we welcome your ideas. Take the initiative and join a company where there is plenty of room for you to develop! We look forward to having you on board! The headquarters of the AXA Group, based in Paris 8th and 17th, brings together the Group's corporate activities. It coordinates the various entities with the Group's strategy and is responsible for managing international projects. The headquarters has approximately 800 employees and is distinguished by its strong international culture (39 nationalities). AXA GROUP OPERATIONS AND GROUP EMERGING TECHNOLOGIES & DATA In the last years, significant work has been done to digitize AXA's business model so far. Nevertheless, due to massive technological changes, customers' expectations and behaviors have evolved significantly. Thus, we are convinced that we must accelerate our technological transformation to achieve our ambition to become an innovative tech-led company. The opportunities offered by data and new technologies are massive both for our traditional insurance business and for new services to achieve our Payer to Partner ambition. AXA Group Operations sets the tone and must play its role as one of the major catalysts of AXA's global transformation. We are the ones triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. Within AXA Group Operations, Group Emerging Technologies & Data (GETD) explores and scales the value of data, digital, and emerging technologies (AI, IoT, Geospatial, Blockchain, Quantum Computing, etc.) with the potential to disrupt the current insurance business model and to shape future opportunities in order to better partner in our customers' lives. GETD and its spin-offs consist of 200+ inspiring minds located in Paris, Barcelona, London, on the EPFL campus in Lausanne (Switzerland), and on Stanford campus in San Francisco (USA) incubating and deploying solutions in co-creation and collaboration with AXA operating entities and strategic partners around the world. In particular in partnership with Stanford University, we are incubating, developing and deploying solutions "making the insurance contracts computable". Computable Contracts are the interface of law and technology. They represent a standardized semantic model that can be easily readable by everyone, from legal experts to regular customers - and it is a way to express the terms of contracts directly in machine executable code: contract as a code is the basis for automation, standardization and simplification which drive positive impacts both in terms of customer experience (transparency and personalization) and operations efficiency1 . - 1 More info about Computable Contracts: 1 informatics/codex-insurance-initiative/ 2/2 Internal Computable Contracts are a game changer for the financial services industry and is strategic for AXA. If you are searching for an impactful job, have an entrepreneurial mindset and like challenges, join us in this new business we are launching! PURPOSE OF THE JOB As CTO, you will oversee the Computable Contracts architecture working directly with stakeholders to understand the business strategy and to define the capabilities required to meet the long-term needs of the Computable Contracts solution. You're the primary point of engagement for Computable Contracts' relationship with AXA Group functions (Group Technology Office, Group Technology Operations, Group Security) and with any relevant third parties such as technology and research partners. Your role will encompass several significant functions including, but not limited to: Business Architecture, Data Architecture, Technical Architecture, Security Architecture, and Cloud Infrastructure Engineering. We expect a design and development of the Computable Contracts Software-as-a-Service products in a pragmatic way to ensure ease of implementation, industrialization as well as alignment with business needs. We don't intend to "play" with technology, we do really seek for impact. Hence, the ideal candidate will have experience in tech-driven programs or product-oriented companies with an entrepreneur mindset, meaning a wide understanding of technologies coupled with a sense of strategy and business impact. We expect you to be autonomous and able to learn. Openness, curiosity, respect, and engagement are requested. MAIN RESPONSIBILITIES Define, document, align and promote Computable Contracts architecture and products. • Select and manage technology life cycles of architectural components and products. Review designs and implementations and take part in shaping strategic paths of our software platform. Ensure that stability, performance, security, and platform reusability aspects are always considered. Evaluate the impact of different software solutions on the overall system design. Identify dependencies and drive requirement clarifications to ensure a consistent end-to-end solution. Define and communicate design rules for the overall product portfolio. Contribute to hands-on to software development activities (e.g., foundational research, Proof-Of-Concept implementation, system configuration contribution/review). Advocate, facilitate and communicate publicly on Computable Contracts and correspond concepts. Your Profile EXPECTED SKILLS AND EXPERIENCE Scientific/Engineering/Computer science education (M.Sc. is a must, PhD is a plus). More than 7+ years of experience as Solution Architect or Lead Developer for complex software products. Deep understanding of architecture and engineering principles, design patterns, and other best practices. Experience in working with larger and/or distributed teams, including technical leadership of such teams. Able to work in interdisciplinary teams (infrastructure, engineering, QA, product managers). Comfortable with an agile environment demanding strong communication skills and a teamwork mentality. Excellent written and verbal English communication. Skills in French or Spanish are a plus. Considering new challenges as an opportunity and see solutions before problems. Practical experience in public cloud (AWS, GCP or Azure), virtualization and container technologies are a must. Practical experience in API design, data modeling and semantic modelling techniques are a must. Experience in NoSQL document and/or graph databases (e.g., neo4j) is a plus. Experience in logic programing, information retrieval and/or natural language processing is a plus Experience in deep learning and language transformer models (e.g., GPT, BERT, etc.) is a plus. Experience in OpenAI, Docusign, Guidewire or Salesforce are a plus. About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can. About the Entity AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary. At AXA Group Operations, we want to be recognized in three fields of action: State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities What We Offer We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
May 14, 2024
Full time
ENVIRONMENT AT AXA Would you like to wake up every day driven and inspired by your mission? Here at AXA, we work together as one global team to set new standards, empower our customers to live a better life and lead the transformation of our industry. Join our team to develop yourself, learn and bring your views and competences. We are looking for people who make use of their creative space and who are ready to develop future solutions for our clients. We offer the necessary freedom of scope, as well as work models that fit your need and a corporate culture in which we welcome your ideas. Take the initiative and join a company where there is plenty of room for you to develop! We look forward to having you on board! The headquarters of the AXA Group, based in Paris 8th and 17th, brings together the Group's corporate activities. It coordinates the various entities with the Group's strategy and is responsible for managing international projects. The headquarters has approximately 800 employees and is distinguished by its strong international culture (39 nationalities). AXA GROUP OPERATIONS AND GROUP EMERGING TECHNOLOGIES & DATA In the last years, significant work has been done to digitize AXA's business model so far. Nevertheless, due to massive technological changes, customers' expectations and behaviors have evolved significantly. Thus, we are convinced that we must accelerate our technological transformation to achieve our ambition to become an innovative tech-led company. The opportunities offered by data and new technologies are massive both for our traditional insurance business and for new services to achieve our Payer to Partner ambition. AXA Group Operations sets the tone and must play its role as one of the major catalysts of AXA's global transformation. We are the ones triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. Within AXA Group Operations, Group Emerging Technologies & Data (GETD) explores and scales the value of data, digital, and emerging technologies (AI, IoT, Geospatial, Blockchain, Quantum Computing, etc.) with the potential to disrupt the current insurance business model and to shape future opportunities in order to better partner in our customers' lives. GETD and its spin-offs consist of 200+ inspiring minds located in Paris, Barcelona, London, on the EPFL campus in Lausanne (Switzerland), and on Stanford campus in San Francisco (USA) incubating and deploying solutions in co-creation and collaboration with AXA operating entities and strategic partners around the world. In particular in partnership with Stanford University, we are incubating, developing and deploying solutions "making the insurance contracts computable". Computable Contracts are the interface of law and technology. They represent a standardized semantic model that can be easily readable by everyone, from legal experts to regular customers - and it is a way to express the terms of contracts directly in machine executable code: contract as a code is the basis for automation, standardization and simplification which drive positive impacts both in terms of customer experience (transparency and personalization) and operations efficiency1 . - 1 More info about Computable Contracts: 1 informatics/codex-insurance-initiative/ 2/2 Internal Computable Contracts are a game changer for the financial services industry and is strategic for AXA. If you are searching for an impactful job, have an entrepreneurial mindset and like challenges, join us in this new business we are launching! PURPOSE OF THE JOB As CTO, you will oversee the Computable Contracts architecture working directly with stakeholders to understand the business strategy and to define the capabilities required to meet the long-term needs of the Computable Contracts solution. You're the primary point of engagement for Computable Contracts' relationship with AXA Group functions (Group Technology Office, Group Technology Operations, Group Security) and with any relevant third parties such as technology and research partners. Your role will encompass several significant functions including, but not limited to: Business Architecture, Data Architecture, Technical Architecture, Security Architecture, and Cloud Infrastructure Engineering. We expect a design and development of the Computable Contracts Software-as-a-Service products in a pragmatic way to ensure ease of implementation, industrialization as well as alignment with business needs. We don't intend to "play" with technology, we do really seek for impact. Hence, the ideal candidate will have experience in tech-driven programs or product-oriented companies with an entrepreneur mindset, meaning a wide understanding of technologies coupled with a sense of strategy and business impact. We expect you to be autonomous and able to learn. Openness, curiosity, respect, and engagement are requested. MAIN RESPONSIBILITIES Define, document, align and promote Computable Contracts architecture and products. • Select and manage technology life cycles of architectural components and products. Review designs and implementations and take part in shaping strategic paths of our software platform. Ensure that stability, performance, security, and platform reusability aspects are always considered. Evaluate the impact of different software solutions on the overall system design. Identify dependencies and drive requirement clarifications to ensure a consistent end-to-end solution. Define and communicate design rules for the overall product portfolio. Contribute to hands-on to software development activities (e.g., foundational research, Proof-Of-Concept implementation, system configuration contribution/review). Advocate, facilitate and communicate publicly on Computable Contracts and correspond concepts. Your Profile EXPECTED SKILLS AND EXPERIENCE Scientific/Engineering/Computer science education (M.Sc. is a must, PhD is a plus). More than 7+ years of experience as Solution Architect or Lead Developer for complex software products. Deep understanding of architecture and engineering principles, design patterns, and other best practices. Experience in working with larger and/or distributed teams, including technical leadership of such teams. Able to work in interdisciplinary teams (infrastructure, engineering, QA, product managers). Comfortable with an agile environment demanding strong communication skills and a teamwork mentality. Excellent written and verbal English communication. Skills in French or Spanish are a plus. Considering new challenges as an opportunity and see solutions before problems. Practical experience in public cloud (AWS, GCP or Azure), virtualization and container technologies are a must. Practical experience in API design, data modeling and semantic modelling techniques are a must. Experience in NoSQL document and/or graph databases (e.g., neo4j) is a plus. Experience in logic programing, information retrieval and/or natural language processing is a plus Experience in deep learning and language transformer models (e.g., GPT, BERT, etc.) is a plus. Experience in OpenAI, Docusign, Guidewire or Salesforce are a plus. About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can. About the Entity AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary. At AXA Group Operations, we want to be recognized in three fields of action: State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities What We Offer We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
May 14, 2024
Full time
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
Security Contract Manager Salary: 42,000 + car/car allowance Location: This is a field based role. As a guide, applicants should live close to the M25 SOUTH: for example Surrey, Sussex, Richmond, Croydon etc. Tremendous opportunity to manage the delivery of security services to a portfolio of high-profile corporate sites. We are seeking a candidate that can drive service excellence and lead a large professional security team. You should have prior experience in the security sector managing a portfolio of client accounts/contracts. Applicants must meet the following criteria: Experience in a similar security industry role managing a portfolio of sites/contracts A positive people manager with experience leading customer focused security teams Strong commercial acumen The ability to influence senior stakeholders in a quality focused manner Key duties and responsibilities will include Responsibility for the management of a portfolio of sites Drive stakeholder engagement and client satisfaction across accounts Budget management Management and leadership of site based teams Regular client meetings across sites to ensure maximum client engagement Manage the mobilisation of new contracts Conduct and monitor staff appraisals including HR / disciplinary issues Recruitment, training and development Production of high quality reports to senior leadership teams and client contacts Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud Security Sales & Business Development Electronic Security Risk Management
May 14, 2024
Full time
Security Contract Manager Salary: 42,000 + car/car allowance Location: This is a field based role. As a guide, applicants should live close to the M25 SOUTH: for example Surrey, Sussex, Richmond, Croydon etc. Tremendous opportunity to manage the delivery of security services to a portfolio of high-profile corporate sites. We are seeking a candidate that can drive service excellence and lead a large professional security team. You should have prior experience in the security sector managing a portfolio of client accounts/contracts. Applicants must meet the following criteria: Experience in a similar security industry role managing a portfolio of sites/contracts A positive people manager with experience leading customer focused security teams Strong commercial acumen The ability to influence senior stakeholders in a quality focused manner Key duties and responsibilities will include Responsibility for the management of a portfolio of sites Drive stakeholder engagement and client satisfaction across accounts Budget management Management and leadership of site based teams Regular client meetings across sites to ensure maximum client engagement Manage the mobilisation of new contracts Conduct and monitor staff appraisals including HR / disciplinary issues Recruitment, training and development Production of high quality reports to senior leadership teams and client contacts Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud Security Sales & Business Development Electronic Security Risk Management
HR Business Partner Based: London Term: Full-time, Permanent Salary: £55k, plus car allowance As a vital part of our HR team, the HR Business Partner will spearhead initiatives to cultivate a high-performance culture within Comfortdelgro support functions. This role focuses on embedding a robust performance review process, effective objective setting and leveraging metrics to drive continuous performance improvement. The HR Business Partner will play a critical role in recruitment, updating job descriptions, executing learning and development strategies, and ensuring a solid succession planning framework is in place. This role requires a strategic thinker who can manage talent effectively and align HR strategies with the unique needs of the industry. Main Responsibilities • Performance Management - implement and maintain performance process that drives organisational excellence, including objective setting and the use of ComfortDelGro performance metrics• Recruitment & Selection - Lead the end to end recruitment process to attract and retain top talent, ensuring job descriptions are up to date and reflect current needs• Policies - responsible for revising and updating existing policies to ensure they are in alignment with current business needs and legal requirements• Employee Relations - provide expert advice to management on ER legislation to provide a positive, legally compliant work environment. Keep managers abreast of changes in legislation through briefings and ER workshops reducing reliance on External legal support• Learning & Development - support the Chief HR Officer on the implementation of learning initiatives that support the company's objectives and enhance employee competencies (including utilisation of the apprenticeship levy where applicable to support employee development).• Succession Planning - Collaborate with business unit leaders and Head office function leaders to ensure robust succession plans are in place for key roles, enhancing the organisations sustainability & resilience.• Talent Management - participate in the bi-annual talent review process for their area (including all Comfortdelgro Business Units) - collaborating with the HRAs of each area to ensure information is up to date and relevant for the Groups Talent calibration session• HR Metrics - utilise HR metrics to inform strategies and drive improvements across recruitment, retention and performance areas• Engagement - participate in implementing and driving actions based on employee engagement surveys. Collaborating with business leads to ensure engagements initiatives are well co-ordinated, effective and aligned with the company's objectives and values About You • Proven experience as an HR business partner preferably in the transport or logistics industry• Strong understanding of performance management systems, recruitment processes and learning and development strategies• Knowledge of employment legislation and its application in the workplace• MCIPD or equivalent About Us ComfortDelGro is one of the largest land transport companies in the world, with a presence in 7 countries and operating a fleet of over 40,000 vehicles. Within the UK we have several brands, with the best know being Metroline, who have been operating in the UK since 1989, and are the fourth largest scheduled bus operator in London and operates about 17 percent of the city's scheduled bus services. Our wider operations in the UK, which include; Argyle Satellite, Adventure Travel, CityFleet Networks, Computer Cab, KingKabs, Scottish Citylink Coaches, Megabus and Westbus Coach Services. These companies operate in 23 different towns and cities, offering a comprehensive range of point-to-point and public transport solutions including buses, coaches, taxis, and private hire vehicles. In March 2024 we were awarded contracts to operate four franchises in Greater Manchester by Greater Manchester Combined Authority (GMCA). Recruitment Process Phone Interviews will happen as soon as possible after your application, followed by a 2-stage interview process. ComfortDelGro is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation. ComfortDelGro are being supported on this recruitment by Steed Business Services Ltd. REF-
May 14, 2024
Full time
HR Business Partner Based: London Term: Full-time, Permanent Salary: £55k, plus car allowance As a vital part of our HR team, the HR Business Partner will spearhead initiatives to cultivate a high-performance culture within Comfortdelgro support functions. This role focuses on embedding a robust performance review process, effective objective setting and leveraging metrics to drive continuous performance improvement. The HR Business Partner will play a critical role in recruitment, updating job descriptions, executing learning and development strategies, and ensuring a solid succession planning framework is in place. This role requires a strategic thinker who can manage talent effectively and align HR strategies with the unique needs of the industry. Main Responsibilities • Performance Management - implement and maintain performance process that drives organisational excellence, including objective setting and the use of ComfortDelGro performance metrics• Recruitment & Selection - Lead the end to end recruitment process to attract and retain top talent, ensuring job descriptions are up to date and reflect current needs• Policies - responsible for revising and updating existing policies to ensure they are in alignment with current business needs and legal requirements• Employee Relations - provide expert advice to management on ER legislation to provide a positive, legally compliant work environment. Keep managers abreast of changes in legislation through briefings and ER workshops reducing reliance on External legal support• Learning & Development - support the Chief HR Officer on the implementation of learning initiatives that support the company's objectives and enhance employee competencies (including utilisation of the apprenticeship levy where applicable to support employee development).• Succession Planning - Collaborate with business unit leaders and Head office function leaders to ensure robust succession plans are in place for key roles, enhancing the organisations sustainability & resilience.• Talent Management - participate in the bi-annual talent review process for their area (including all Comfortdelgro Business Units) - collaborating with the HRAs of each area to ensure information is up to date and relevant for the Groups Talent calibration session• HR Metrics - utilise HR metrics to inform strategies and drive improvements across recruitment, retention and performance areas• Engagement - participate in implementing and driving actions based on employee engagement surveys. Collaborating with business leads to ensure engagements initiatives are well co-ordinated, effective and aligned with the company's objectives and values About You • Proven experience as an HR business partner preferably in the transport or logistics industry• Strong understanding of performance management systems, recruitment processes and learning and development strategies• Knowledge of employment legislation and its application in the workplace• MCIPD or equivalent About Us ComfortDelGro is one of the largest land transport companies in the world, with a presence in 7 countries and operating a fleet of over 40,000 vehicles. Within the UK we have several brands, with the best know being Metroline, who have been operating in the UK since 1989, and are the fourth largest scheduled bus operator in London and operates about 17 percent of the city's scheduled bus services. Our wider operations in the UK, which include; Argyle Satellite, Adventure Travel, CityFleet Networks, Computer Cab, KingKabs, Scottish Citylink Coaches, Megabus and Westbus Coach Services. These companies operate in 23 different towns and cities, offering a comprehensive range of point-to-point and public transport solutions including buses, coaches, taxis, and private hire vehicles. In March 2024 we were awarded contracts to operate four franchises in Greater Manchester by Greater Manchester Combined Authority (GMCA). Recruitment Process Phone Interviews will happen as soon as possible after your application, followed by a 2-stage interview process. ComfortDelGro is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation. ComfortDelGro are being supported on this recruitment by Steed Business Services Ltd. REF-
We are looking to recruit a Deputy Chief People Officer, who is highly experienced and effective in delivering impactful people management at a senior level. The People agenda is front and centre throughout the organisation and we are the only trust in the country to be accredited to the industry standard for both Investors in People and the IIP Health & Wellbeing award. You will support the Chief People Officer at a strategic and operational level to take forward the Trust's People Sub Strategy. As a senior, influential role model, you will play an integral part in the facilitation and delivery of outstanding standards of healthcare services via the provision of an effective, and inclusive Workforce function. A values driven and compassionate leader, you will lead and support members of the Workforce teams to deliver first class and seamless support to management teams. Supporting the delivery of workforce agendas, continuing to improve staff experience and promoting a positive culture, which truly embraces diversity. We are looking for someone who works beyond the traditional boundaries of HR/OD and is excited to engage directly with the communities we seek to serve. The People Directorate leads the Health Inequalities agenda and the trusts medical innovation work. Again, we are working to the industry standard, Investors in Innovation. Main duties of the job Candidates will be responsible for providing a comprehensive People service across the Trust and will deputise for the Chief People Officer as required. You will support the Chief People Officer and senior team in the delivery of People objectives and represent the service at meetings both internally and externally. This will include proactively leading and advising on the full range of People services, providing expert advice and guidance on highly complex issues. You will lead and support members of the Human Resources, Training & Development, Medical Education, E Roster, Equality Diversity & Inclusion and Innovation teams to deliver first class and seamless support to Divisional and Corporate management teams. Interviews will be held on Monday 3rd June 2024. About us The Walton CentreNHS Foundation Trust is the only NHS trust to hold dual accreditation for theInvestors in People we invest in people and we invest in wellbeingstandards and has been awarded Gold status for both. TheWalton Centre is a leader in the treatment and care of neurology andneurosurgery, placing the patient and their family at the heart of everythingwe do. As the only specialist hospital trust in the UK dedicated to providingcomprehensive neurology, neurosurgery, spinal and pain management services weare proud to be rated as an Outstanding Trust by the Care Quality Commission(CQC), and champion change throughout the field of neuroscience. Originallyformed in 1992, the Trust received Foundation Trust status in 2009. Witharound 1,450 staff, The Walton Centre treats more than 127,000 outpatients and18,000 inpatients each year. We have leading specialists and incrediblydedicated staff delivering excellent clinical outcomes for brain, spinal andneurological care nationally and internationally. Teams across our site inFazakerley, Liverpool, offer a world-class service in diagnosing and treatinginjuries and illnesses affecting the brain, spine and peripheral nerves andmuscles, and in supporting people suffering from a wide range of long-termneurological conditions. Job responsibilities Role Summary This prominent role willprovide comprehensive and strategic leadership across the workforce andInnovation team to ensure a comprehensive, efficient and professional serviceto clinicians, managers and staff at all levels in order to support the Trustin achieving its strategic and operational objectives. Working with the directorto engage at all levels of the workforce and the wider system, to deliver theTrusts strategic ambitions. To be the HR lead in arange of corporate strategic projects including staff health and wellbeing. Responsible for allaspects of managing the workforce directorate functions including Human Resources,Equality Diversity & Inclusion, Training and Development, Medical Education,E Roster and Innovation. Trust lead for Equality and Diversity in partnershipwith the Chief People Officer. Support the Innovation Manager to develop, establishand promote a culture of innovation across the Trust. Responsible for thedelivery of the Trusts People Strategy and associated action plan. To ensure the managementof the Occupational Health, Employee Assistance Programme and SLAs. Working with the ChiefPeople Officer to ensure dynamic engagement at system level including boththe public and private sectors. Key Responsibilities To work with the Chief People Officer in themanagement and implementation of the People Strategy that reflects thenational and local strategic framework for the NHS. Delegated responsibility for the management ofdepartmental budget and resources. To lead the teams within workforce to ensure that appropriateprofessional infrastructures are in place to support the delivery of workforceservices and functional requirements within the Trust in line with corporateobjectives. To provide leadership across the teams (deputisingfor the Chief People Officer as appropriate) including fundraising andresearch/development as required. Lead and develop service standards (key performanceindicators) and service level agreements for the provision of the workforce serviceswithin the Trust. Take a lead role in the development of the Trustsstaff engagement programme including responsibility for the annual staffsurvey To ensure the provision of an effective andefficient specialist support, guidance, facilitation and advisory service toensure employment issues are addressed and resolved in a timely manner,reflecting the policies and values of the Trust. To support the development of HR capabilities ofmanagers and staff and to promote good employment practices across the Trust. To be responsible for the development, negotiationand maintenance of the Trusts employment policies and procedures, ensurethat they support the business plan, meet new legislation, statutoryrequirements and reflect current best practice. To participate in formal consultation andnegotiation with Trade Union and Professional Organisation representatives ona full range of employment issues, both individual and collective, to resolveissues and to promote a positive employee relations culture. To ensure appropriate systems are in place tomonitor HR and employee relation activities in accordance with legislationand equality requirements. Ensure the Trust has an equality and diversityframework inclusive of appropriate policies and interventions to supportworkforce development. Ensure that HR management information andperformance data is regularly provided to Trust Board, Executive Team and externallybodies as requested in a timely and appropriate manner. Designated as risk lead for HR department, providingthe organisation with assurance of compliance against standards appertainingto HR management under, CQC etc. Develop Business Continuity Plan for HR providingrobust planning in the event of unforeseen events e.g. flu pandemic, fire,floods etc. Delegated budget holder for HR/Education departmentsand manage SLA contracts To provide advice and guidance to managers at alllevels in the organisation on interpretation of legislation and policy andsetting precedents for the future and to make recommendation in relation to diverseand highly complex employment issues. To manage highly complex and sensitivecommunications in emotive and challenging situations, using influentialnegotiating and motivational skills to achieve desired outcomes. This may include contentious situationssuch as disciplinary cases, employee grievances and significantorganisational change and TUPE transfers. Person Specification Other Track record of continuous professional development. Qualifications Educated to masters level in HR/OD or equivalent Chartered MCIPD Evidence of leadership development, ideally designed for the modern NHS. Chartered FCIPD. Experience Demonstrable NHS experience as a senior HR professionalSuccessful track record of delivering/exceeding performance foals/targets in a complex environment with conflicting priorities and demands Successful track record of developing Workforce/HR &OD strategies that result in organisational performance improvements Experience of leading and successfully delivering complex change Ability to identify, create and develop new partnerships, alliances and/or coalitions to open up wider business opportunities for the Trust Demonstrable track record of engaging with external stakeholder to improve service delivery Delivering HR solutions within a provider environment Extensive experience of successfully managing employee relations in a collaborative manner Demonstrable experience of delivering the Equality and Diversity agenda at an organisational level A strong commitment to health and wellbeing and evidence of local implementation Working with and influencing senior managers and Executive Directors Experience of managing significant financial, people and other resources. Ability to work with senior management, clinical colleagues and other staff to make sound judgments and respond positively to a rapidly changing environment . click apply for full job details
May 14, 2024
Full time
We are looking to recruit a Deputy Chief People Officer, who is highly experienced and effective in delivering impactful people management at a senior level. The People agenda is front and centre throughout the organisation and we are the only trust in the country to be accredited to the industry standard for both Investors in People and the IIP Health & Wellbeing award. You will support the Chief People Officer at a strategic and operational level to take forward the Trust's People Sub Strategy. As a senior, influential role model, you will play an integral part in the facilitation and delivery of outstanding standards of healthcare services via the provision of an effective, and inclusive Workforce function. A values driven and compassionate leader, you will lead and support members of the Workforce teams to deliver first class and seamless support to management teams. Supporting the delivery of workforce agendas, continuing to improve staff experience and promoting a positive culture, which truly embraces diversity. We are looking for someone who works beyond the traditional boundaries of HR/OD and is excited to engage directly with the communities we seek to serve. The People Directorate leads the Health Inequalities agenda and the trusts medical innovation work. Again, we are working to the industry standard, Investors in Innovation. Main duties of the job Candidates will be responsible for providing a comprehensive People service across the Trust and will deputise for the Chief People Officer as required. You will support the Chief People Officer and senior team in the delivery of People objectives and represent the service at meetings both internally and externally. This will include proactively leading and advising on the full range of People services, providing expert advice and guidance on highly complex issues. You will lead and support members of the Human Resources, Training & Development, Medical Education, E Roster, Equality Diversity & Inclusion and Innovation teams to deliver first class and seamless support to Divisional and Corporate management teams. Interviews will be held on Monday 3rd June 2024. About us The Walton CentreNHS Foundation Trust is the only NHS trust to hold dual accreditation for theInvestors in People we invest in people and we invest in wellbeingstandards and has been awarded Gold status for both. TheWalton Centre is a leader in the treatment and care of neurology andneurosurgery, placing the patient and their family at the heart of everythingwe do. As the only specialist hospital trust in the UK dedicated to providingcomprehensive neurology, neurosurgery, spinal and pain management services weare proud to be rated as an Outstanding Trust by the Care Quality Commission(CQC), and champion change throughout the field of neuroscience. Originallyformed in 1992, the Trust received Foundation Trust status in 2009. Witharound 1,450 staff, The Walton Centre treats more than 127,000 outpatients and18,000 inpatients each year. We have leading specialists and incrediblydedicated staff delivering excellent clinical outcomes for brain, spinal andneurological care nationally and internationally. Teams across our site inFazakerley, Liverpool, offer a world-class service in diagnosing and treatinginjuries and illnesses affecting the brain, spine and peripheral nerves andmuscles, and in supporting people suffering from a wide range of long-termneurological conditions. Job responsibilities Role Summary This prominent role willprovide comprehensive and strategic leadership across the workforce andInnovation team to ensure a comprehensive, efficient and professional serviceto clinicians, managers and staff at all levels in order to support the Trustin achieving its strategic and operational objectives. Working with the directorto engage at all levels of the workforce and the wider system, to deliver theTrusts strategic ambitions. To be the HR lead in arange of corporate strategic projects including staff health and wellbeing. Responsible for allaspects of managing the workforce directorate functions including Human Resources,Equality Diversity & Inclusion, Training and Development, Medical Education,E Roster and Innovation. Trust lead for Equality and Diversity in partnershipwith the Chief People Officer. Support the Innovation Manager to develop, establishand promote a culture of innovation across the Trust. Responsible for thedelivery of the Trusts People Strategy and associated action plan. To ensure the managementof the Occupational Health, Employee Assistance Programme and SLAs. Working with the ChiefPeople Officer to ensure dynamic engagement at system level including boththe public and private sectors. Key Responsibilities To work with the Chief People Officer in themanagement and implementation of the People Strategy that reflects thenational and local strategic framework for the NHS. Delegated responsibility for the management ofdepartmental budget and resources. To lead the teams within workforce to ensure that appropriateprofessional infrastructures are in place to support the delivery of workforceservices and functional requirements within the Trust in line with corporateobjectives. To provide leadership across the teams (deputisingfor the Chief People Officer as appropriate) including fundraising andresearch/development as required. Lead and develop service standards (key performanceindicators) and service level agreements for the provision of the workforce serviceswithin the Trust. Take a lead role in the development of the Trustsstaff engagement programme including responsibility for the annual staffsurvey To ensure the provision of an effective andefficient specialist support, guidance, facilitation and advisory service toensure employment issues are addressed and resolved in a timely manner,reflecting the policies and values of the Trust. To support the development of HR capabilities ofmanagers and staff and to promote good employment practices across the Trust. To be responsible for the development, negotiationand maintenance of the Trusts employment policies and procedures, ensurethat they support the business plan, meet new legislation, statutoryrequirements and reflect current best practice. To participate in formal consultation andnegotiation with Trade Union and Professional Organisation representatives ona full range of employment issues, both individual and collective, to resolveissues and to promote a positive employee relations culture. To ensure appropriate systems are in place tomonitor HR and employee relation activities in accordance with legislationand equality requirements. Ensure the Trust has an equality and diversityframework inclusive of appropriate policies and interventions to supportworkforce development. Ensure that HR management information andperformance data is regularly provided to Trust Board, Executive Team and externallybodies as requested in a timely and appropriate manner. Designated as risk lead for HR department, providingthe organisation with assurance of compliance against standards appertainingto HR management under, CQC etc. Develop Business Continuity Plan for HR providingrobust planning in the event of unforeseen events e.g. flu pandemic, fire,floods etc. Delegated budget holder for HR/Education departmentsand manage SLA contracts To provide advice and guidance to managers at alllevels in the organisation on interpretation of legislation and policy andsetting precedents for the future and to make recommendation in relation to diverseand highly complex employment issues. To manage highly complex and sensitivecommunications in emotive and challenging situations, using influentialnegotiating and motivational skills to achieve desired outcomes. This may include contentious situationssuch as disciplinary cases, employee grievances and significantorganisational change and TUPE transfers. Person Specification Other Track record of continuous professional development. Qualifications Educated to masters level in HR/OD or equivalent Chartered MCIPD Evidence of leadership development, ideally designed for the modern NHS. Chartered FCIPD. Experience Demonstrable NHS experience as a senior HR professionalSuccessful track record of delivering/exceeding performance foals/targets in a complex environment with conflicting priorities and demands Successful track record of developing Workforce/HR &OD strategies that result in organisational performance improvements Experience of leading and successfully delivering complex change Ability to identify, create and develop new partnerships, alliances and/or coalitions to open up wider business opportunities for the Trust Demonstrable track record of engaging with external stakeholder to improve service delivery Delivering HR solutions within a provider environment Extensive experience of successfully managing employee relations in a collaborative manner Demonstrable experience of delivering the Equality and Diversity agenda at an organisational level A strong commitment to health and wellbeing and evidence of local implementation Working with and influencing senior managers and Executive Directors Experience of managing significant financial, people and other resources. Ability to work with senior management, clinical colleagues and other staff to make sound judgments and respond positively to a rapidly changing environment . click apply for full job details
Supporter Care Officer Job Title: Supporter Care Officer Type of charity: Animal charity Contract length: Permanent Location: North West London Hours per week: 35, hybrid working with a minimum of two days in the office Salary: £26-29k depending on experience Closing date for applications: Wednesday 8th May 2024 at midnight, interested applicants are encouraged to apply early. Interview dates: We will be conducting first round interviews via Teams w/c 13th May, followed by 2nd round interviews in person w/c 20th May . We will be contacting successful applications by COP Friday 24th May. As a Supporter Care Officer, you'll play a vital role in the Fundraising Team, ensuring excellent customer experiences for our valued supporters. This role involves managing the in-house supporter care function, which includes processing all incoming mail and phone donations, thanking of donations, database updates, and response handling of all supporter enquiries. You'll be instrumental in nurturing lasting relationships that enhance supporter engagement and drive future income to support our mission. We need a dynamic individual with experience in managing multiple enquiries, strong organisational skills and a track record of cultivating effective relationships with varied audiences. You will excel in providing timely and warm communications that leave supporters feeling appreciated and valued. This role requires a strong multitasker who consistently meets deadlines. We are looking for someone who shares the charities ambitions to grow income significantly over the coming years, and face into challenges and opportunities along the way. The post holder will be joining the charity at an exciting time. Ambitious plans are in development to raise the charities profile and deliver their strategic objectives over the coming years so they can broaden reach and deepen impact for dogs, cats, pet owners and communities. Generally, you will: Accurately process all incoming postal and phone donations, and deliver prompt thank you letters that make donors feel valued and appreciated. Provide regular reporting for individual giving income across multiple channels. Manage the renewals process to retain individual donors participating in their sponsorship and membership programmes. Maintain accurate donor records and interactions in their CRM system, Raisers Edge. Manage and respond to all incoming supporter communication by email, phone, letter, and other channels, ensuring each interaction is addressed promptly and with a warm and personalised approach. Ensure that existing and prospective donors feel appreciated, valued, and inspired to continue supporting the charity. To be successful in this role, you will: Have a proven and successful track record of delivering excellent customer experiences. Have experience processing donations, handling supporter requests and juggling multiple projects. Have demonstrable ability to be polite and tactful when dealing with donors, including when handling complaints. Be organised: able to multitask and prioritise workload, including organising and planning daily and weekly activities to meet deadlines. Be positive and enthusiastic: willing to go above and beyond at key times. If you share our passion for helping animals in need and thrive in a collaborative, proactive environment, we want to hear from you! Join us on our mission to make the world a better place for dogs, cats, pet owners, and communities. Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
May 14, 2024
Full time
Supporter Care Officer Job Title: Supporter Care Officer Type of charity: Animal charity Contract length: Permanent Location: North West London Hours per week: 35, hybrid working with a minimum of two days in the office Salary: £26-29k depending on experience Closing date for applications: Wednesday 8th May 2024 at midnight, interested applicants are encouraged to apply early. Interview dates: We will be conducting first round interviews via Teams w/c 13th May, followed by 2nd round interviews in person w/c 20th May . We will be contacting successful applications by COP Friday 24th May. As a Supporter Care Officer, you'll play a vital role in the Fundraising Team, ensuring excellent customer experiences for our valued supporters. This role involves managing the in-house supporter care function, which includes processing all incoming mail and phone donations, thanking of donations, database updates, and response handling of all supporter enquiries. You'll be instrumental in nurturing lasting relationships that enhance supporter engagement and drive future income to support our mission. We need a dynamic individual with experience in managing multiple enquiries, strong organisational skills and a track record of cultivating effective relationships with varied audiences. You will excel in providing timely and warm communications that leave supporters feeling appreciated and valued. This role requires a strong multitasker who consistently meets deadlines. We are looking for someone who shares the charities ambitions to grow income significantly over the coming years, and face into challenges and opportunities along the way. The post holder will be joining the charity at an exciting time. Ambitious plans are in development to raise the charities profile and deliver their strategic objectives over the coming years so they can broaden reach and deepen impact for dogs, cats, pet owners and communities. Generally, you will: Accurately process all incoming postal and phone donations, and deliver prompt thank you letters that make donors feel valued and appreciated. Provide regular reporting for individual giving income across multiple channels. Manage the renewals process to retain individual donors participating in their sponsorship and membership programmes. Maintain accurate donor records and interactions in their CRM system, Raisers Edge. Manage and respond to all incoming supporter communication by email, phone, letter, and other channels, ensuring each interaction is addressed promptly and with a warm and personalised approach. Ensure that existing and prospective donors feel appreciated, valued, and inspired to continue supporting the charity. To be successful in this role, you will: Have a proven and successful track record of delivering excellent customer experiences. Have experience processing donations, handling supporter requests and juggling multiple projects. Have demonstrable ability to be polite and tactful when dealing with donors, including when handling complaints. Be organised: able to multitask and prioritise workload, including organising and planning daily and weekly activities to meet deadlines. Be positive and enthusiastic: willing to go above and beyond at key times. If you share our passion for helping animals in need and thrive in a collaborative, proactive environment, we want to hear from you! Join us on our mission to make the world a better place for dogs, cats, pet owners, and communities. Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
Security Contract Manager Salary: 42,000 + car/car allowance Location: This is a field based role. As a guide, applicants should live close to the M25 SOUTH: for example Surrey, Sussex, Richmond, Croydon etc. Tremendous opportunity to manage the delivery of security services to a portfolio of high-profile corporate sites. We are seeking a candidate that can drive service excellence and lead a large professional security team. You should have prior experience in the security sector managing a portfolio of client accounts/contracts. Applicants must meet the following criteria: Experience in a similar security industry role managing a portfolio of sites/contracts A positive people manager with experience leading customer focused security teams Strong commercial acumen The ability to influence senior stakeholders in a quality focused manner Key duties and responsibilities will include Responsibility for the management of a portfolio of sites Drive stakeholder engagement and client satisfaction across accounts Budget management Management and leadership of site based teams Regular client meetings across sites to ensure maximum client engagement Manage the mobilisation of new contracts Conduct and monitor staff appraisals including HR / disciplinary issues Recruitment, training and development Production of high quality reports to senior leadership teams and client contacts Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud Security Sales & Business Development Electronic Security Risk Management
May 14, 2024
Full time
Security Contract Manager Salary: 42,000 + car/car allowance Location: This is a field based role. As a guide, applicants should live close to the M25 SOUTH: for example Surrey, Sussex, Richmond, Croydon etc. Tremendous opportunity to manage the delivery of security services to a portfolio of high-profile corporate sites. We are seeking a candidate that can drive service excellence and lead a large professional security team. You should have prior experience in the security sector managing a portfolio of client accounts/contracts. Applicants must meet the following criteria: Experience in a similar security industry role managing a portfolio of sites/contracts A positive people manager with experience leading customer focused security teams Strong commercial acumen The ability to influence senior stakeholders in a quality focused manner Key duties and responsibilities will include Responsibility for the management of a portfolio of sites Drive stakeholder engagement and client satisfaction across accounts Budget management Management and leadership of site based teams Regular client meetings across sites to ensure maximum client engagement Manage the mobilisation of new contracts Conduct and monitor staff appraisals including HR / disciplinary issues Recruitment, training and development Production of high quality reports to senior leadership teams and client contacts Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud Security Sales & Business Development Electronic Security Risk Management
Governance Officer Birmingham, West MidlandsAs a member of the Governance Team, you will play a key role in ensuring that decision making in the Commission is well managed. You will support internal governance meetings and processes and will contribute to the development of the governance function. The Benefits: - Salary of circa £32,000- Civil service pension, with an employer contribution rate of 27%- Flexible working- Hybrid working, specific guidelines are to be agreed with line manager- 26 days' holiday, rising to 29 days after two years' service, with the option to buy up to five days' extra annual leave Key Responsibilities: It's about good governance. You will be part of the Corporate Governance team and will provide secretariat support for a range of internal meetings. You will provide the administrative and planning support for scheduling and organising meetings, developing agendas, collating and sharing papers and ensuring that accurate and timely minutes and actions are recorded and followed up.It's about engagement. You will use your communication and engagement skills to build and develop relationships at all levels of the Commission to support the development of the governance function and role.It's about organisation. You will be part of a busy team working to tight deadlines to support decision making and reporting across the Gambling Commission.It's about support. You will help to build capacity and capability for internal stakeholders. You will support the promotion of good governance and where necessary deliver training, guidance and awareness sessions for Commission colleagues.It's about risk. You will take a lead role in managing and developing the Governance risk register and will support to Risk and Assurance team to share good practice and build capacity and capability for internal stakeholders.It's about making this a great place to work. You will join a culture of openness, accountability and collaboration by role modelling our Ways of Working.It's about reporting. You will support internal reporting on Governance team activities, contributing to monthly and quarterly reporting, and will develop internal reporting as needed to support governance meetings. Person Specification Essential:- A good understanding of the key principles and concepts of governance. Direct experience of scheduling and planning meetings and events.- Strong written and verbal communication skills. Ability to draft high quality documents and to work at pace while maintaining attention to detail.- Experience of minuting meetings and the ability to produce minutes to a high degree of accuracy within tight timescales. Able to track actions and identify issues for follow up.- Comfortable working with senior leaders, able to operate with discretion and to deal with sensitive information.- Ability to work independently within own sphere of responsibility, understanding when issues can be dealt with and when they need to be escalated.- Ability to work as part of a team to interpret and apply existing policies, and to proactively identify gaps or weaknesses and propose solutions.- Experience of working with stakeholders at a range of levels. Able to adapt communication styles to suit the audience and to use tact and diplomacy when dealing with others.- Influencing and negotiating skills to achieve a desired result, with resilience to overcome obstacles to delivery. Able to use judgement and experience to solve problems.- Ability to prioritise and organise your time to manage competing demands and meet deadlines.- Strong IT skills and demonstrable experience with Microsoft Office software.- Able to work in a flexible hybrid way, with regular attendance in person in Birmingham.Desirable:- Experience in working in a Governance team or similar role- Experience of providing support to senior leaders and stakeholders- Experience of using Board Management software Our Ways of Working Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.Respectful: We recognise every colleague's contribution.We give each other timely constructive feedback. We all encourage challenge.Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other.We demonstrate a positive attitude. About Us: Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.The closing date for this role is Thursday 23rd May 2024.PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas currently.Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.
May 14, 2024
Full time
Governance Officer Birmingham, West MidlandsAs a member of the Governance Team, you will play a key role in ensuring that decision making in the Commission is well managed. You will support internal governance meetings and processes and will contribute to the development of the governance function. The Benefits: - Salary of circa £32,000- Civil service pension, with an employer contribution rate of 27%- Flexible working- Hybrid working, specific guidelines are to be agreed with line manager- 26 days' holiday, rising to 29 days after two years' service, with the option to buy up to five days' extra annual leave Key Responsibilities: It's about good governance. You will be part of the Corporate Governance team and will provide secretariat support for a range of internal meetings. You will provide the administrative and planning support for scheduling and organising meetings, developing agendas, collating and sharing papers and ensuring that accurate and timely minutes and actions are recorded and followed up.It's about engagement. You will use your communication and engagement skills to build and develop relationships at all levels of the Commission to support the development of the governance function and role.It's about organisation. You will be part of a busy team working to tight deadlines to support decision making and reporting across the Gambling Commission.It's about support. You will help to build capacity and capability for internal stakeholders. You will support the promotion of good governance and where necessary deliver training, guidance and awareness sessions for Commission colleagues.It's about risk. You will take a lead role in managing and developing the Governance risk register and will support to Risk and Assurance team to share good practice and build capacity and capability for internal stakeholders.It's about making this a great place to work. You will join a culture of openness, accountability and collaboration by role modelling our Ways of Working.It's about reporting. You will support internal reporting on Governance team activities, contributing to monthly and quarterly reporting, and will develop internal reporting as needed to support governance meetings. Person Specification Essential:- A good understanding of the key principles and concepts of governance. Direct experience of scheduling and planning meetings and events.- Strong written and verbal communication skills. Ability to draft high quality documents and to work at pace while maintaining attention to detail.- Experience of minuting meetings and the ability to produce minutes to a high degree of accuracy within tight timescales. Able to track actions and identify issues for follow up.- Comfortable working with senior leaders, able to operate with discretion and to deal with sensitive information.- Ability to work independently within own sphere of responsibility, understanding when issues can be dealt with and when they need to be escalated.- Ability to work as part of a team to interpret and apply existing policies, and to proactively identify gaps or weaknesses and propose solutions.- Experience of working with stakeholders at a range of levels. Able to adapt communication styles to suit the audience and to use tact and diplomacy when dealing with others.- Influencing and negotiating skills to achieve a desired result, with resilience to overcome obstacles to delivery. Able to use judgement and experience to solve problems.- Ability to prioritise and organise your time to manage competing demands and meet deadlines.- Strong IT skills and demonstrable experience with Microsoft Office software.- Able to work in a flexible hybrid way, with regular attendance in person in Birmingham.Desirable:- Experience in working in a Governance team or similar role- Experience of providing support to senior leaders and stakeholders- Experience of using Board Management software Our Ways of Working Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.Respectful: We recognise every colleague's contribution.We give each other timely constructive feedback. We all encourage challenge.Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other.We demonstrate a positive attitude. About Us: Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.The closing date for this role is Thursday 23rd May 2024.PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas currently.Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.
Location: West Drayton, London Contract Type: Full-time, 8:30 am - 4:00 pm, 5 days a week About Us: We are a progressive Pupil Referral Unit (PRU) in West Drayton, committed to providing a supportive and enriching environment for students who require additional assistance. Their dedicated team are seeking an experienced Enrichment Support Officer to contribute to the safety, engagement, and overall well-being of our students. Key Responsibilities: Safety and Security: Conduct regular patrolling of the premises. Perform searches and wanding procedures as needed. Maintain accurate record-keeping related to safety measures. Engagement and Relationship Building: Establish and maintain boundaries with students. Build positive relationships based on established behaviour strategies. Contribute to creating a safe and inclusive environment for all students. Student-Focused Discussions: Actively contribute to discussions focused on student's needs and progress. Collaborate with the team to develop and implement effective strategies for individual students. Trauma-Informed Approach: Utilise a trauma-informed and compassionate approach in all interactions. Demonstrate sensitivity to the unique needs of students who may have experienced trauma. Requirements: Previous experience in a similar role within an educational setting. Strong communication and interpersonal skills. Ability to work collaboratively within a team and contribute to a positive school culture. Possession of a valid driving license. How to Apply: If you are passionate about making a positive impact on the lives of students in a challenging yet rewarding environment, please submit your resume
May 13, 2024
Seasonal
Location: West Drayton, London Contract Type: Full-time, 8:30 am - 4:00 pm, 5 days a week About Us: We are a progressive Pupil Referral Unit (PRU) in West Drayton, committed to providing a supportive and enriching environment for students who require additional assistance. Their dedicated team are seeking an experienced Enrichment Support Officer to contribute to the safety, engagement, and overall well-being of our students. Key Responsibilities: Safety and Security: Conduct regular patrolling of the premises. Perform searches and wanding procedures as needed. Maintain accurate record-keeping related to safety measures. Engagement and Relationship Building: Establish and maintain boundaries with students. Build positive relationships based on established behaviour strategies. Contribute to creating a safe and inclusive environment for all students. Student-Focused Discussions: Actively contribute to discussions focused on student's needs and progress. Collaborate with the team to develop and implement effective strategies for individual students. Trauma-Informed Approach: Utilise a trauma-informed and compassionate approach in all interactions. Demonstrate sensitivity to the unique needs of students who may have experienced trauma. Requirements: Previous experience in a similar role within an educational setting. Strong communication and interpersonal skills. Ability to work collaboratively within a team and contribute to a positive school culture. Possession of a valid driving license. How to Apply: If you are passionate about making a positive impact on the lives of students in a challenging yet rewarding environment, please submit your resume
JOB DESCRIPTION - Operations Officer - Project mangement Job Location: Evesham. Job Type: Full-time (Mon-Fri). The Role: Reporting to the Head of Department you will provide a leading role in the development and growth of the business, leading the creation and implementation of new services; supporting the progression of existing administrative functions; facilitating and ensuring high standards of services quality across the business. The role will engage with all areas of the business and also with clients and suppliers. Key Activities: Work collaboratively with colleagues across the business in the following key areas: Compliance o Creating and distributing compliance logins; recording compliance events and outcomes. o Administering claims handling authority across the business. o Administering internal audit and application of outcomes within continuous improvement. o Support in the preparation for client audit and administration of subsequent actions. Service development o Take a leading role in project work, typically in role of Senior Supplier and/or as project lead of minor projects. o Take a leading role in the design of new services; customer journey mapping; stakeholder analysis; process mapping; defining roles and responsibilities; determine appropriate management and performance metrics. o Work with clients, colleagues and service partners in the course of service development. o Ensure focus on the quality of customer experience, cost management and process efficiency. o Lead change management, ensuring the considered engagement of stakeholders and end-users. Quality assurance o Collaborate with colleagues in the continuous improvement of existing services. o Support colleagues and service quality through training initiatives. o Implement performance measures and monitor service quality, taking a lead to support team managers in continuous improvement. o Act as a key point of contact for clients in relation to process queries. Participate in any internal or external training as required, including CII, Project Management and Lean Six Sigma qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or costs should you leave the company within a specified timeframe (as stipulated in the contract of employment). Abide by all relevant legal requirements, industry guidelines and company standards. Actively participate in team discussions to highlight issues and promote group learning. Perform other tasks as reasonably required by Line Managers or Senior Management. Skills and Experience required: Proven track record in an operational support role, Project managment ,engaging or leading service development and improvement. Extensive experience in a project environment is essential. Experience in a project management role is desirable. Strong verbal and written communication skills. Ability to present to c-suite colleagues and clients is essential. Excellent interpersonal skills. Able to quickly build positive and effective relationships. Well organised with excellent time management skills. Able to multitask effectively to meet varying deadlines. Excellent attention to detail and high levels of accuracy. Confident and comfortable working independently or under instruction. Strong IT skills, including MS Word, Outlook, PowerPoint and Teams. Strong skills in the use of MS Excel is essential; Data analytical skills are desirable. GCSE English Language grade 5/C or equivalent. Bachelor degree or equivalent in a business-related subject (preferred). Qualifications in project management and continuous improvement (eg, PRINCE2; Lean Six Sigma) are desirable, although training will be provided if necessary. Experience and qualifications within the insurance sector are desirable but not essential. Be flexible and adaptable to the changing demands of a growing business. Benefits: Generous company pension. Cycle to work scheme. Techscheme. Tools/equipment required for the performance of company duties. Life Insurance (following successful completion of probationary period). Private Medical Insurance (following successful completion of probationary period). Casual dress policy. Flexible Working. Free on-site parking (where available). EV charging points (where available). Employee Assistance Programme. Free gym membership (PureGym). Please note that due to the volume of applications if you haven't heard back within 2 weeks of applying, then unfortunately on this occasion you have been unsuccessful , please feel free to reapply for future opportunities
May 13, 2024
Full time
JOB DESCRIPTION - Operations Officer - Project mangement Job Location: Evesham. Job Type: Full-time (Mon-Fri). The Role: Reporting to the Head of Department you will provide a leading role in the development and growth of the business, leading the creation and implementation of new services; supporting the progression of existing administrative functions; facilitating and ensuring high standards of services quality across the business. The role will engage with all areas of the business and also with clients and suppliers. Key Activities: Work collaboratively with colleagues across the business in the following key areas: Compliance o Creating and distributing compliance logins; recording compliance events and outcomes. o Administering claims handling authority across the business. o Administering internal audit and application of outcomes within continuous improvement. o Support in the preparation for client audit and administration of subsequent actions. Service development o Take a leading role in project work, typically in role of Senior Supplier and/or as project lead of minor projects. o Take a leading role in the design of new services; customer journey mapping; stakeholder analysis; process mapping; defining roles and responsibilities; determine appropriate management and performance metrics. o Work with clients, colleagues and service partners in the course of service development. o Ensure focus on the quality of customer experience, cost management and process efficiency. o Lead change management, ensuring the considered engagement of stakeholders and end-users. Quality assurance o Collaborate with colleagues in the continuous improvement of existing services. o Support colleagues and service quality through training initiatives. o Implement performance measures and monitor service quality, taking a lead to support team managers in continuous improvement. o Act as a key point of contact for clients in relation to process queries. Participate in any internal or external training as required, including CII, Project Management and Lean Six Sigma qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or costs should you leave the company within a specified timeframe (as stipulated in the contract of employment). Abide by all relevant legal requirements, industry guidelines and company standards. Actively participate in team discussions to highlight issues and promote group learning. Perform other tasks as reasonably required by Line Managers or Senior Management. Skills and Experience required: Proven track record in an operational support role, Project managment ,engaging or leading service development and improvement. Extensive experience in a project environment is essential. Experience in a project management role is desirable. Strong verbal and written communication skills. Ability to present to c-suite colleagues and clients is essential. Excellent interpersonal skills. Able to quickly build positive and effective relationships. Well organised with excellent time management skills. Able to multitask effectively to meet varying deadlines. Excellent attention to detail and high levels of accuracy. Confident and comfortable working independently or under instruction. Strong IT skills, including MS Word, Outlook, PowerPoint and Teams. Strong skills in the use of MS Excel is essential; Data analytical skills are desirable. GCSE English Language grade 5/C or equivalent. Bachelor degree or equivalent in a business-related subject (preferred). Qualifications in project management and continuous improvement (eg, PRINCE2; Lean Six Sigma) are desirable, although training will be provided if necessary. Experience and qualifications within the insurance sector are desirable but not essential. Be flexible and adaptable to the changing demands of a growing business. Benefits: Generous company pension. Cycle to work scheme. Techscheme. Tools/equipment required for the performance of company duties. Life Insurance (following successful completion of probationary period). Private Medical Insurance (following successful completion of probationary period). Casual dress policy. Flexible Working. Free on-site parking (where available). EV charging points (where available). Employee Assistance Programme. Free gym membership (PureGym). Please note that due to the volume of applications if you haven't heard back within 2 weeks of applying, then unfortunately on this occasion you have been unsuccessful , please feel free to reapply for future opportunities