Salary: 23,000 per annum + profit share bonus (OTE 25,000) Hours: Monday - Friday 8.50am-5.30pm, Saturdays 9am-4pm (with a weekday in lieu) Holidays: 21 days holiday rising to 23 days after 5 years Location: Tunbridge Wells, you must have a full driving licence and be a car owner This is an interesting and varied position working within a well established, friendly and progressive office. Your duties will include: Answering incoming calls Organising general property repairs and maintenance Coordinating works with trades, tenants and landlords Planning, scheduling and attending periodic inspection visits Invoicing General administrative support You will be highly organised, a great communicator and self-confident, strong IT skills and ideally similar experience within a previous roles. If you would like to apply for this position then please send your CV
May 17, 2024
Full time
Salary: 23,000 per annum + profit share bonus (OTE 25,000) Hours: Monday - Friday 8.50am-5.30pm, Saturdays 9am-4pm (with a weekday in lieu) Holidays: 21 days holiday rising to 23 days after 5 years Location: Tunbridge Wells, you must have a full driving licence and be a car owner This is an interesting and varied position working within a well established, friendly and progressive office. Your duties will include: Answering incoming calls Organising general property repairs and maintenance Coordinating works with trades, tenants and landlords Planning, scheduling and attending periodic inspection visits Invoicing General administrative support You will be highly organised, a great communicator and self-confident, strong IT skills and ideally similar experience within a previous roles. If you would like to apply for this position then please send your CV
Repairs/Maintenance Coordinator Salary: 24,000 (Open to Negotiation) Location: Glasgow - West End I currently have an opening for a Repairs/Maintenance Coordinator with an established letting agents in the West End of Glasgow. You will play a pivotal role in managing the upkeep and safety certification of their portfolio of rental properties. From initial report to final completion, you'll oversee all maintenance tasks, ensuring seamless operations within our maintenance and compliance departments. This role is based fully in office Mon - Fri 8:30 - 5:00 Key Responsibilities: Efficiently log repair requests received via phone and email into the system Keep Property Managers, landlords, and tenants informed throughout the repair process Coordinate reported repairs by troubleshooting with tenants, scheduling and supervising jobs, and ensuring contractors fulfil their responsibilities promptly. Stay on top of outstanding invoices Provide valuable support to Property Managers and Viewing Agents Facilitate communication between landlords, contractors, and other stakeholders in handling insurance claims and ensuring compliance with HMO regulations. Maintain safety compliance by overseeing safety checks and certifications, ensuring timely renewals Perform daily administrative tasks diligently, ensuring all communications are accurately logged and relevant correspondence is saved within the system The successful candidate will possess: Excellent telephone manner Strong organisational and administrative skills Focused on accurate and timely completion of tasks Strong Team player with excellent behaviours and values Strong IT skills Managing and prioritising a busy work load Build rapport wherever possible Attention to detail Proactive approach The benefits are: Discounted parking permit 29 days annual leave (inc. bank holidays) Pension If you have experience within repairs/maintenance and are looking for your next opportunity then please get in touch with Tommy at our Glasgow office. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 17, 2024
Full time
Repairs/Maintenance Coordinator Salary: 24,000 (Open to Negotiation) Location: Glasgow - West End I currently have an opening for a Repairs/Maintenance Coordinator with an established letting agents in the West End of Glasgow. You will play a pivotal role in managing the upkeep and safety certification of their portfolio of rental properties. From initial report to final completion, you'll oversee all maintenance tasks, ensuring seamless operations within our maintenance and compliance departments. This role is based fully in office Mon - Fri 8:30 - 5:00 Key Responsibilities: Efficiently log repair requests received via phone and email into the system Keep Property Managers, landlords, and tenants informed throughout the repair process Coordinate reported repairs by troubleshooting with tenants, scheduling and supervising jobs, and ensuring contractors fulfil their responsibilities promptly. Stay on top of outstanding invoices Provide valuable support to Property Managers and Viewing Agents Facilitate communication between landlords, contractors, and other stakeholders in handling insurance claims and ensuring compliance with HMO regulations. Maintain safety compliance by overseeing safety checks and certifications, ensuring timely renewals Perform daily administrative tasks diligently, ensuring all communications are accurately logged and relevant correspondence is saved within the system The successful candidate will possess: Excellent telephone manner Strong organisational and administrative skills Focused on accurate and timely completion of tasks Strong Team player with excellent behaviours and values Strong IT skills Managing and prioritising a busy work load Build rapport wherever possible Attention to detail Proactive approach The benefits are: Discounted parking permit 29 days annual leave (inc. bank holidays) Pension If you have experience within repairs/maintenance and are looking for your next opportunity then please get in touch with Tommy at our Glasgow office. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
An award winning people orientated architecture practice is looking for an experienced Facilities and Office Manager on a part-time basis, overseeing the day to day running of a large office, supporting the Directors and managing the support team. It's a great varied role running the office of a busy working studio. A key focus of the role will be on the facilities side ensuring the office is running smoothly and looking after H&S. You will also be looking after the support team and ensuring reception runs smoothly. Management of the Facilities and Office includes: Oversee management of front of house and reception Manage maintenance contracts for all services, ensuring planned maintenance and ad hoc repairs are carried out as required Oversee utilities contracts Maintain fire and security contracts and procedures including fire alarm test, drills, fire wardens and security access, CCTV Assist with health and safety in the London and Manchester studios including overseeing first aiders and first aid box supplies Review general risk and fire risk assessments for London and Manchester with H&S Director and Associate Coordinate with IT support and organise internal moves and relocations Manage the Studio Assistant and Receptionist in London and Studio Administrator in Manchester Manage suppliers (e.g., cleaners, stationery, coffee, recycling etc.) Ensure premises defects are dealt with promptly Oversee studio recycling Oversee the facilities and H&S in the workplace induction process Coordinate with HR manager to conduct workstation assessments Prepare and manage all facilities requirements for the audits Prepare and manage facilities budget Assist Technical Coordinator with PPE supplies. Organise, manage and report at the weekly staff forum Coordination of Business Continuity Plan Assist with quality management systems, audits and procedures Proofread, format and issue documents Organise internal and external meetings Organise, support and minute Senior Management meetings This role is busy and varied and will be office based 5 days a week although they are fleixble on hours whether it be 10-4 or 9-3. You'll need excellent organisational skills as well as previous experience of running an office, managing a team and looking after facilities. Fantastic role in a beautiful studio and even better team. They really are a great company to work for who value their staff and wellbeing. Think you have the experience they need?Send in your CV by clicking on apply now.
May 17, 2024
Full time
An award winning people orientated architecture practice is looking for an experienced Facilities and Office Manager on a part-time basis, overseeing the day to day running of a large office, supporting the Directors and managing the support team. It's a great varied role running the office of a busy working studio. A key focus of the role will be on the facilities side ensuring the office is running smoothly and looking after H&S. You will also be looking after the support team and ensuring reception runs smoothly. Management of the Facilities and Office includes: Oversee management of front of house and reception Manage maintenance contracts for all services, ensuring planned maintenance and ad hoc repairs are carried out as required Oversee utilities contracts Maintain fire and security contracts and procedures including fire alarm test, drills, fire wardens and security access, CCTV Assist with health and safety in the London and Manchester studios including overseeing first aiders and first aid box supplies Review general risk and fire risk assessments for London and Manchester with H&S Director and Associate Coordinate with IT support and organise internal moves and relocations Manage the Studio Assistant and Receptionist in London and Studio Administrator in Manchester Manage suppliers (e.g., cleaners, stationery, coffee, recycling etc.) Ensure premises defects are dealt with promptly Oversee studio recycling Oversee the facilities and H&S in the workplace induction process Coordinate with HR manager to conduct workstation assessments Prepare and manage all facilities requirements for the audits Prepare and manage facilities budget Assist Technical Coordinator with PPE supplies. Organise, manage and report at the weekly staff forum Coordination of Business Continuity Plan Assist with quality management systems, audits and procedures Proofread, format and issue documents Organise internal and external meetings Organise, support and minute Senior Management meetings This role is busy and varied and will be office based 5 days a week although they are fleixble on hours whether it be 10-4 or 9-3. You'll need excellent organisational skills as well as previous experience of running an office, managing a team and looking after facilities. Fantastic role in a beautiful studio and even better team. They really are a great company to work for who value their staff and wellbeing. Think you have the experience they need?Send in your CV by clicking on apply now.
Are you passionate about delivering excellent customer service and ensuring homes are safe, secure, and warm? Join our team as a Coordinator at Bromford, a certified Great Place to Work organisation, and play a crucial role in providing outstanding repair services to our customers. In this rewarding position, you'll be at the forefront of our efforts to create a seamless customer journey. Your primary responsibility will be to coordinate a caseload of customer repairs, leveraging your excellent organisation and attention to detail. As a Coordinator, you'll have the opportunity to foster collaboration and promote cross-team working. Your ability to build excellent working relationships will be instrumental in delivering an exceptional customer experience that we can all be proud of. Central to your success will be your proficiency in using operational and data management systems, including our in-house systems. Strong IT skills and data analysis capabilities are essential for maintaining accurate and comprehensive records, enabling informed decision-making. Embracing a customer-centric mindset, you'll strive to achieve high levels of customer resolution, always seeking to improve our services through shared best practices and continuous learning. Your effective communication skills and embodiment of our company values will make you an outstanding ambassador for our brand, building trust and respect with colleagues and customers alike. To thrive in this role, you'll need: Proven experience working in a technical capacity within the repairs and maintenance service Experience of working with damp, mould, and condensation repairs A flexible working attitude with time, travel and demonstrated reliability Strong IT skills and data analysis. While no formal qualifications are required, your practical and technical knowledge in these areas will be invaluable. Join us and be part of a team that truly makes a difference in people's lives. Contribute to providing homes that our customers can be proud of, homes that work for them and their families, and homes that are a springboard for their aspirations. Don't miss this opportunity and apply before Monday 6 May 2024 to help shape exceptional customer experiences in our team.
May 17, 2024
Contractor
Are you passionate about delivering excellent customer service and ensuring homes are safe, secure, and warm? Join our team as a Coordinator at Bromford, a certified Great Place to Work organisation, and play a crucial role in providing outstanding repair services to our customers. In this rewarding position, you'll be at the forefront of our efforts to create a seamless customer journey. Your primary responsibility will be to coordinate a caseload of customer repairs, leveraging your excellent organisation and attention to detail. As a Coordinator, you'll have the opportunity to foster collaboration and promote cross-team working. Your ability to build excellent working relationships will be instrumental in delivering an exceptional customer experience that we can all be proud of. Central to your success will be your proficiency in using operational and data management systems, including our in-house systems. Strong IT skills and data analysis capabilities are essential for maintaining accurate and comprehensive records, enabling informed decision-making. Embracing a customer-centric mindset, you'll strive to achieve high levels of customer resolution, always seeking to improve our services through shared best practices and continuous learning. Your effective communication skills and embodiment of our company values will make you an outstanding ambassador for our brand, building trust and respect with colleagues and customers alike. To thrive in this role, you'll need: Proven experience working in a technical capacity within the repairs and maintenance service Experience of working with damp, mould, and condensation repairs A flexible working attitude with time, travel and demonstrated reliability Strong IT skills and data analysis. While no formal qualifications are required, your practical and technical knowledge in these areas will be invaluable. Join us and be part of a team that truly makes a difference in people's lives. Contribute to providing homes that our customers can be proud of, homes that work for them and their families, and homes that are a springboard for their aspirations. Don't miss this opportunity and apply before Monday 6 May 2024 to help shape exceptional customer experiences in our team.
Summary We've got an exciting opportunity for someone to join our team as a Senior Facilities Co-ordinator. As Project Senior Facilities Co-Ordinator you'll be responsible for providing an efficient, effective and flexible facilities management service across your site, ensuring the highest standards are delivered and maintained. Interviews will be held on the 31st of May. What it's like to work here It's an exciting time to join us as we embark on some very interesting facilities update projects across Uppark. This is an ideal role for someone who has a passion for the preservation of history and the skills and attention to detail to support the teams on the ground to deliver positive change. There are plenty of opportunities to develop your skills through National Trust training courses. You'll be reporting to our Facilities & Support Services Manager and Project Building Surveyor, working alongside our Business Services Coordinator and Project Conservator. You'll collaborate with the project contractors and normal operating contractors to help us keep the property well maintained and will build and lead a team of volunteers to provide us with maintenance support. Click here for more information about this location. What you'll be doing Working within the appropriate Trust procedures and conservation guidelines, you'll ensure your site is always maintained to a high standard throughout the project to upgrade the essential on-site facilities. You'll promote health & safety awareness across the property and for ensuring effective environmental management is sustained. Day to day, you'll be coordinating our facilities management which could mean monitoring and arranging the servicing of our private water treatment plant, biomass boilers heating system, Fire management systems and sewage system. You'll be arranging urgent minor building repairs and working with our Building Surveyor on site and contractor management during the project to update our facilities, keeping our operation running smoothly behind the scenes and ensuring our compliance. You'll also be managing smaller projects including redecorating our second-hand bookshop. Please also read the full role profile attached to this advert. Who we're looking for We'd love to hear from you if this sounds like you; an understanding of working with volunteers and knowledge of the framework that the Trust uses to support the volunteer journey. excellent customer service skills, enabling strong relationships to be built and maintained externally and internally. strong written and verbal communication skills including influencing , negotiating and presentation an understanding of facilities and / or building management, maintenance & provision of services, supported by relevant professional qualification (or equivalent level of vocational experience). good knowledge and experience of Health and Safety, Emergency Procedures, Fire and Security procedures and legislation knowledge and experience of managing budgets, finances, projects and contracts experience of records management and information systems and advanced IT skills (Microsoft Office). The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Tax-free childcare scheme •Rental deposit loan scheme •Season ticket loan •EV car lease scheme •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
May 17, 2024
Full time
Summary We've got an exciting opportunity for someone to join our team as a Senior Facilities Co-ordinator. As Project Senior Facilities Co-Ordinator you'll be responsible for providing an efficient, effective and flexible facilities management service across your site, ensuring the highest standards are delivered and maintained. Interviews will be held on the 31st of May. What it's like to work here It's an exciting time to join us as we embark on some very interesting facilities update projects across Uppark. This is an ideal role for someone who has a passion for the preservation of history and the skills and attention to detail to support the teams on the ground to deliver positive change. There are plenty of opportunities to develop your skills through National Trust training courses. You'll be reporting to our Facilities & Support Services Manager and Project Building Surveyor, working alongside our Business Services Coordinator and Project Conservator. You'll collaborate with the project contractors and normal operating contractors to help us keep the property well maintained and will build and lead a team of volunteers to provide us with maintenance support. Click here for more information about this location. What you'll be doing Working within the appropriate Trust procedures and conservation guidelines, you'll ensure your site is always maintained to a high standard throughout the project to upgrade the essential on-site facilities. You'll promote health & safety awareness across the property and for ensuring effective environmental management is sustained. Day to day, you'll be coordinating our facilities management which could mean monitoring and arranging the servicing of our private water treatment plant, biomass boilers heating system, Fire management systems and sewage system. You'll be arranging urgent minor building repairs and working with our Building Surveyor on site and contractor management during the project to update our facilities, keeping our operation running smoothly behind the scenes and ensuring our compliance. You'll also be managing smaller projects including redecorating our second-hand bookshop. Please also read the full role profile attached to this advert. Who we're looking for We'd love to hear from you if this sounds like you; an understanding of working with volunteers and knowledge of the framework that the Trust uses to support the volunteer journey. excellent customer service skills, enabling strong relationships to be built and maintained externally and internally. strong written and verbal communication skills including influencing , negotiating and presentation an understanding of facilities and / or building management, maintenance & provision of services, supported by relevant professional qualification (or equivalent level of vocational experience). good knowledge and experience of Health and Safety, Emergency Procedures, Fire and Security procedures and legislation knowledge and experience of managing budgets, finances, projects and contracts experience of records management and information systems and advanced IT skills (Microsoft Office). The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Tax-free childcare scheme •Rental deposit loan scheme •Season ticket loan •EV car lease scheme •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
Maintenance Helpdesk Coordinator- CAS 2 Contract: Part-time/Permanent Hours - 20hrs per week Salary: £12,324 per annum Location - Derby DE24 8AA Some organisations talk about making a difference. At Nacro, we do it every day. This takes vision and commitment, but it also takes people, like you, who are passionate about helping young people and adults to turn their lives around and bring about positive change. To attract and develop the best people in the sector, including people who have experienced some of the challenges facing the people we support, we ve created a culture and environment designed to bring out the best in everyone at Nacro. We have an exciting new opportunity to join the Maintenance Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro owned, leased and managed property portfolio in line with agreed standards, statutory requirements and key performance indicators. Who are we looking for? We are looking for a motivated individual with previous knowledge of compliance and property management. You will be a great communicator by phone and email, with excellent time-management skills. You will have previous experience as an administrator, preferably within property-related services. Duties and responsibilities include, but are not limited to: Resolve repair requests from Nacro staff and service users and order the work to be carried out by either approved contractors or partner agencies as appropriate. Monitor progress in the completion of repair and maintenance work and liaise with contractors and partner agencies to minimise any delays and ensure targets and KPI s are met. Collate and analyse information/data in order to produce reports on repairs and maintenance performance as required. Establish and maintain administrative systems and processes to facilitate the effective implementation of repair and maintenance programmes. Provide administrative support, including typing of technical specifications and minute taking, where required. Liaise effectively with project-based staff, contractors and partner agencies to provide an efficient and effective repairs and maintenance service in line with targets and KPI s. For information about Nacro's benefits, please click here. Please apply online.
May 16, 2024
Full time
Maintenance Helpdesk Coordinator- CAS 2 Contract: Part-time/Permanent Hours - 20hrs per week Salary: £12,324 per annum Location - Derby DE24 8AA Some organisations talk about making a difference. At Nacro, we do it every day. This takes vision and commitment, but it also takes people, like you, who are passionate about helping young people and adults to turn their lives around and bring about positive change. To attract and develop the best people in the sector, including people who have experienced some of the challenges facing the people we support, we ve created a culture and environment designed to bring out the best in everyone at Nacro. We have an exciting new opportunity to join the Maintenance Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro owned, leased and managed property portfolio in line with agreed standards, statutory requirements and key performance indicators. Who are we looking for? We are looking for a motivated individual with previous knowledge of compliance and property management. You will be a great communicator by phone and email, with excellent time-management skills. You will have previous experience as an administrator, preferably within property-related services. Duties and responsibilities include, but are not limited to: Resolve repair requests from Nacro staff and service users and order the work to be carried out by either approved contractors or partner agencies as appropriate. Monitor progress in the completion of repair and maintenance work and liaise with contractors and partner agencies to minimise any delays and ensure targets and KPI s are met. Collate and analyse information/data in order to produce reports on repairs and maintenance performance as required. Establish and maintain administrative systems and processes to facilitate the effective implementation of repair and maintenance programmes. Provide administrative support, including typing of technical specifications and minute taking, where required. Liaise effectively with project-based staff, contractors and partner agencies to provide an efficient and effective repairs and maintenance service in line with targets and KPI s. For information about Nacro's benefits, please click here. Please apply online.
Job Title: Property Coordinator Company: Property Management Company Location: Bristol Salary Range: 25,000 per annum Working Hours: Monday to Friday, 9am - 5pm Job Type: Full-time, 90% out of the office working Job Summary: A friendly Property Management Company is seeking a motivated and proactive Property Coordinator to join their team in Bristol. This role primarily involves visiting properties, ensuring cleanliness and maintenance, and maintaining accurate records. The ideal candidate will have a keen interest in the property industry and possess excellent organizational and communication skills. NO Experience required Responsibilities: Conduct daily visits up to five properties within Bristol to ensure cleanliness and tidiness. Inspect properties for any maintenance issues and promptly record them. Communicate maintenance issues to the designated maintenance personnel and coordinate repairs. Maintain a comprehensive log of all property inspections using computer software. Manage a portfolio of 50 managed short-term lets, ensuring their proper functioning and appearance. Stay up-to-date with property management regulations and best practices. Requirements: A valid driver's license and access to a reliable vehicle. Willingness to work primarily outside the office, visiting properties throughout the Bristol area. Strong organizational and time management skills. Excellent communication skills, both verbal and written. Attention to detail and ability to maintain accurate records. Self-motivated and able to work independently. Interest in the property industry; prior experience is not required. Benefits: Annual company vacation 28 days holiday plus B/H Brand new office ! with BAR and beautiful garden Opportunity to gain experience in property management and develop within the industry. If you are a proactive and enthusiastic individual with an interest in the property industry, this position offers an exciting opportunity to join a dynamic Property Management Company in Bristol. Apply now and become a valued member of our team!
May 16, 2024
Full time
Job Title: Property Coordinator Company: Property Management Company Location: Bristol Salary Range: 25,000 per annum Working Hours: Monday to Friday, 9am - 5pm Job Type: Full-time, 90% out of the office working Job Summary: A friendly Property Management Company is seeking a motivated and proactive Property Coordinator to join their team in Bristol. This role primarily involves visiting properties, ensuring cleanliness and maintenance, and maintaining accurate records. The ideal candidate will have a keen interest in the property industry and possess excellent organizational and communication skills. NO Experience required Responsibilities: Conduct daily visits up to five properties within Bristol to ensure cleanliness and tidiness. Inspect properties for any maintenance issues and promptly record them. Communicate maintenance issues to the designated maintenance personnel and coordinate repairs. Maintain a comprehensive log of all property inspections using computer software. Manage a portfolio of 50 managed short-term lets, ensuring their proper functioning and appearance. Stay up-to-date with property management regulations and best practices. Requirements: A valid driver's license and access to a reliable vehicle. Willingness to work primarily outside the office, visiting properties throughout the Bristol area. Strong organizational and time management skills. Excellent communication skills, both verbal and written. Attention to detail and ability to maintain accurate records. Self-motivated and able to work independently. Interest in the property industry; prior experience is not required. Benefits: Annual company vacation 28 days holiday plus B/H Brand new office ! with BAR and beautiful garden Opportunity to gain experience in property management and develop within the industry. If you are a proactive and enthusiastic individual with an interest in the property industry, this position offers an exciting opportunity to join a dynamic Property Management Company in Bristol. Apply now and become a valued member of our team!
Office Manager and Office Coordinator Your new company We are a charity that assists adults with spinal cord injuries and mobility impairments. We are looking for an experienced and versatile Office Manager and Coordinator to oversee the smooth running of our charity organisation. You will be responsible for managing the office operations, ensuring the health and safety of the premises, and coordinating with external vendors and contractors. What you'll need to succeed Proven experience as an Office Manager/Coordinator, or similar role. Proficient in MS Office and Google Suite. Excellent verbal and written communication skills. Strong organisational and time management skills. Attention to detail and accuracy. Ability to work independently and as part of a team. Flexibility and adaptability to changing needs and demands. Knowledge of the charity sector and its regulations. A degree in Business Administration, Management, or related field is desirable. Your new role Manage the office budget and expenses, and prepare financial reports and forecasts. Supervise and support the administrative staff, and delegate tasks as needed. Maintain and update the office policies and procedures, and ensure compliance with legal and regulatory requirements. Arrange and facilitate staff meetings, trainings, and events, and take minutes and action points. Manage the office supplies and equipment, and liaise with suppliers and service providers. Ensure the maintenance and security of the office facilities, and coordinate repairs and renovations. Monitor the performance and quality of the office services and systems, and implement improvements as needed. Handle confidential and sensitive information with discretion. Perform any other duties as assigned by the senior management. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or send directly to . If this job isn't quite right for you, but you are looking for a new position as a Personal, Executive or Team Assistant within the Charity sector, please contact Lorena De Freitas for a confidential discussion on your career. #
May 16, 2024
Seasonal
Office Manager and Office Coordinator Your new company We are a charity that assists adults with spinal cord injuries and mobility impairments. We are looking for an experienced and versatile Office Manager and Coordinator to oversee the smooth running of our charity organisation. You will be responsible for managing the office operations, ensuring the health and safety of the premises, and coordinating with external vendors and contractors. What you'll need to succeed Proven experience as an Office Manager/Coordinator, or similar role. Proficient in MS Office and Google Suite. Excellent verbal and written communication skills. Strong organisational and time management skills. Attention to detail and accuracy. Ability to work independently and as part of a team. Flexibility and adaptability to changing needs and demands. Knowledge of the charity sector and its regulations. A degree in Business Administration, Management, or related field is desirable. Your new role Manage the office budget and expenses, and prepare financial reports and forecasts. Supervise and support the administrative staff, and delegate tasks as needed. Maintain and update the office policies and procedures, and ensure compliance with legal and regulatory requirements. Arrange and facilitate staff meetings, trainings, and events, and take minutes and action points. Manage the office supplies and equipment, and liaise with suppliers and service providers. Ensure the maintenance and security of the office facilities, and coordinate repairs and renovations. Monitor the performance and quality of the office services and systems, and implement improvements as needed. Handle confidential and sensitive information with discretion. Perform any other duties as assigned by the senior management. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or send directly to . If this job isn't quite right for you, but you are looking for a new position as a Personal, Executive or Team Assistant within the Charity sector, please contact Lorena De Freitas for a confidential discussion on your career. #
Customer Repairs Coordinator Immediate start possible Working as part of a very busy inbound customer assistance team, youll be provided with all the training you need to jump on the phones, and help house owners and tenants, commercial landlords and industrial property owners and developers, with a range of queries and updates on repairs that are being / need to be carried out on their homes/proper click apply for full job details
May 16, 2024
Full time
Customer Repairs Coordinator Immediate start possible Working as part of a very busy inbound customer assistance team, youll be provided with all the training you need to jump on the phones, and help house owners and tenants, commercial landlords and industrial property owners and developers, with a range of queries and updates on repairs that are being / need to be carried out on their homes/proper click apply for full job details
Im looking for a Customer Care Coordinator on behalf of an award-winning house builder in their Berkshire based office. Ideally, youll have a background in New Homes with the ability to cope with a demanding workload, someone who enjoys working in a busy, fast paced environment. Alternatively, you might be working in a property repairs environment and be interested in getting into the New Homes se click apply for full job details
May 16, 2024
Full time
Im looking for a Customer Care Coordinator on behalf of an award-winning house builder in their Berkshire based office. Ideally, youll have a background in New Homes with the ability to cope with a demanding workload, someone who enjoys working in a busy, fast paced environment. Alternatively, you might be working in a property repairs environment and be interested in getting into the New Homes se click apply for full job details
BlueBolt is an award-winning visual effects company. It specialises in compositing, computer graphics and digital matte painting for film and television productions. Over the past thirteen years BlueBolt has worked on many projects including Season One of Game of Thrones, The Little Drummer Girl, Skyfall, The Night Manager, The Northman, and The Peripheral. We have won and been nominated for many awards in this time. We are a happy, collaborative team and welcome applications. We are looking for a collaborative and experienced Office Coordinator to join our team, based in our offices near Victoria, London. This is a long-term Fixed Term Contract, with a view to be extended or made permanent. Role Requirements: Ownership of all facilities matters - testing the fire alarm weekly to ensure it is serviced regularly, liaising with the landlord on relevant matters, and arranging any external suppliers that may be needed for general repairs and maintenance General office administration and tasks Answering and directing calls Administrative support to the Directors and Management Team Greeting and signing in Clients in a personable manner Ensuring the office is kept tidy and well stocked at all times Ownership of all travel arrangements, including accommodation and being the contact point for any logistical issues whilst colleagues are on set Arranging company parties, including negotiating and budget management Help coordinate BlueBolt in-house social events Helping out Tech team with deliveries and orders Liaise between producers, editorial and PR to make sure checklist of press items are approved and delivered to appropriate parties Management of all cameras for BlueBolt kit going abroad, either via Production or independently Coordination of all onset kits for the teams. Checking these in and out, whilst looking ahead to onset days across all shows and anticipate and resolve any set kit booking clashes or resource issues (including personnel clashes and reaching out to the pool of freelancers to resolve any shortfalls) Make sure the onset kit is fully stocked and replace any missing items promptly Liaise with Production and IO to ensure that data captured onset is stored, backed up and downloaded onto our servers in line with TPN requirements Be the knowledge point, in conjunction with others, for all kit purchases and compatibility issues Centralise various training/protocol documents Assist Finance with any administrative tasks as needed Ad hoc tasks as and when required.
May 16, 2024
Full time
BlueBolt is an award-winning visual effects company. It specialises in compositing, computer graphics and digital matte painting for film and television productions. Over the past thirteen years BlueBolt has worked on many projects including Season One of Game of Thrones, The Little Drummer Girl, Skyfall, The Night Manager, The Northman, and The Peripheral. We have won and been nominated for many awards in this time. We are a happy, collaborative team and welcome applications. We are looking for a collaborative and experienced Office Coordinator to join our team, based in our offices near Victoria, London. This is a long-term Fixed Term Contract, with a view to be extended or made permanent. Role Requirements: Ownership of all facilities matters - testing the fire alarm weekly to ensure it is serviced regularly, liaising with the landlord on relevant matters, and arranging any external suppliers that may be needed for general repairs and maintenance General office administration and tasks Answering and directing calls Administrative support to the Directors and Management Team Greeting and signing in Clients in a personable manner Ensuring the office is kept tidy and well stocked at all times Ownership of all travel arrangements, including accommodation and being the contact point for any logistical issues whilst colleagues are on set Arranging company parties, including negotiating and budget management Help coordinate BlueBolt in-house social events Helping out Tech team with deliveries and orders Liaise between producers, editorial and PR to make sure checklist of press items are approved and delivered to appropriate parties Management of all cameras for BlueBolt kit going abroad, either via Production or independently Coordination of all onset kits for the teams. Checking these in and out, whilst looking ahead to onset days across all shows and anticipate and resolve any set kit booking clashes or resource issues (including personnel clashes and reaching out to the pool of freelancers to resolve any shortfalls) Make sure the onset kit is fully stocked and replace any missing items promptly Liaise with Production and IO to ensure that data captured onset is stored, backed up and downloaded onto our servers in line with TPN requirements Be the knowledge point, in conjunction with others, for all kit purchases and compatibility issues Centralise various training/protocol documents Assist Finance with any administrative tasks as needed Ad hoc tasks as and when required.
Universal Business Team
Great Wyrley, Staffordshire
We are currently seeking an Logistics Coordinator to join a well-established, family-run SME based in Cannock. The mission for this role is to maximise profit and cashflow for the business through effective management of purchasing, stock control and freighting. You should be prepared to travel internationally ie. to our American warehouse, although not intended to be frequent (maybe once a year). Key Responsibilities: Manage inbound and outbound freight of goods on a global level working with freight forwarding partners Manage stock integrity, physical inventory checks and quality checks at our global warehouses Manage returns processing and quarantine stocks Manage equipment serial number processing and assist with machinery repairs As responsible for the Warehousing and Logistics, you will be expected to attend quarterly Senior Management Team meetings As a vital member of a small team the remaining time would include assisting with procurement, maintaining great customer relationships and working with the team on R&D projects developing exciting new products and launching them to market. Requirements You must be a self-motivated individual to work in our small but vibrant team Experienced within a stock or operations position desirable Highly organised and efficient Excellent computer Literacy Benefits Hours : Mon - Fri, 2pm-10pm Salary- £25,000- £30,000 DOE Free lunch (3 days per week) Free parking 23 Days Holiday + 8 Days Bank Holiday Luxury offices With a growth mindset, there will be opportunities for you to progress your career into another role, or to a supervisor/ manager level Apply for this job
May 15, 2024
Full time
We are currently seeking an Logistics Coordinator to join a well-established, family-run SME based in Cannock. The mission for this role is to maximise profit and cashflow for the business through effective management of purchasing, stock control and freighting. You should be prepared to travel internationally ie. to our American warehouse, although not intended to be frequent (maybe once a year). Key Responsibilities: Manage inbound and outbound freight of goods on a global level working with freight forwarding partners Manage stock integrity, physical inventory checks and quality checks at our global warehouses Manage returns processing and quarantine stocks Manage equipment serial number processing and assist with machinery repairs As responsible for the Warehousing and Logistics, you will be expected to attend quarterly Senior Management Team meetings As a vital member of a small team the remaining time would include assisting with procurement, maintaining great customer relationships and working with the team on R&D projects developing exciting new products and launching them to market. Requirements You must be a self-motivated individual to work in our small but vibrant team Experienced within a stock or operations position desirable Highly organised and efficient Excellent computer Literacy Benefits Hours : Mon - Fri, 2pm-10pm Salary- £25,000- £30,000 DOE Free lunch (3 days per week) Free parking 23 Days Holiday + 8 Days Bank Holiday Luxury offices With a growth mindset, there will be opportunities for you to progress your career into another role, or to a supervisor/ manager level Apply for this job
Hart Door Systems Ltd
Newcastle Upon Tyne, Tyne And Wear
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
May 15, 2024
Full time
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
Project Coordinator / Administrator (Construction) Full-time, Permanent Stockport £25-30,000 Our client, a small but growing construction firm, is looking for someone to join their team in a role which will combine project coordination, scheduling, sales administration and customer service. This is a busy, fast-paced position that will suit a highly-organised individual who works well under pressure and is used to handling a busy workload. The Job This person will be responsible for coordinating repairs work completed by building contractors as part of an insurance claim, from approval to completion. Working as part of a small team, your duties will involve: Liaising with insurance companies, claims management firms and surveyors Translating surveyors reports to produce a schedule of repairs work Obtaining quotes for tradesmen, equipment and building materials Producing costings, calculating profit margins and producing invoices Ordering equipment, tools, materials and booking contractors into schedule Completing all relevant paperwork before and after repairs work is completed Liaising with customers, responding to queries and resolving problems Updating database and maintaining accurate records The Person This role would suit a self-managed, organised administrator who is comfortable handling responsibility and taking ownership of their tasks. You will need to be resilient with strong communication skills and build and sustain relationships with internal and external customers. You should also be able to demonstrate: Ability to prioritise own workload and meet deadlines Enjoys working at pace and copes well under pressure Confident and professional telephone manner Accuracy and attention to detail A friendly and up-beat attitude Any previous experience in the construction or engineering sectors, with scheduling, planning or budget control, or in working with subcontractors or similar would be a distinct advantage but is not essential. Full training will be provided so we are looking for individuals willing to learn and develop new skills. To Apply The company is offering a salary of £25-30,000 depending on your experience, plus an additional performance bonus and company benefits. This is an office-based role working Monday to Friday 9am till 5pm. To apply, please submit your CV by clicking on the relevant links. If successful you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this Project Coordinator/Administrator role, if you do not hear from us within this time you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this Project Coordinator/Administrator vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
May 15, 2024
Full time
Project Coordinator / Administrator (Construction) Full-time, Permanent Stockport £25-30,000 Our client, a small but growing construction firm, is looking for someone to join their team in a role which will combine project coordination, scheduling, sales administration and customer service. This is a busy, fast-paced position that will suit a highly-organised individual who works well under pressure and is used to handling a busy workload. The Job This person will be responsible for coordinating repairs work completed by building contractors as part of an insurance claim, from approval to completion. Working as part of a small team, your duties will involve: Liaising with insurance companies, claims management firms and surveyors Translating surveyors reports to produce a schedule of repairs work Obtaining quotes for tradesmen, equipment and building materials Producing costings, calculating profit margins and producing invoices Ordering equipment, tools, materials and booking contractors into schedule Completing all relevant paperwork before and after repairs work is completed Liaising with customers, responding to queries and resolving problems Updating database and maintaining accurate records The Person This role would suit a self-managed, organised administrator who is comfortable handling responsibility and taking ownership of their tasks. You will need to be resilient with strong communication skills and build and sustain relationships with internal and external customers. You should also be able to demonstrate: Ability to prioritise own workload and meet deadlines Enjoys working at pace and copes well under pressure Confident and professional telephone manner Accuracy and attention to detail A friendly and up-beat attitude Any previous experience in the construction or engineering sectors, with scheduling, planning or budget control, or in working with subcontractors or similar would be a distinct advantage but is not essential. Full training will be provided so we are looking for individuals willing to learn and develop new skills. To Apply The company is offering a salary of £25-30,000 depending on your experience, plus an additional performance bonus and company benefits. This is an office-based role working Monday to Friday 9am till 5pm. To apply, please submit your CV by clicking on the relevant links. If successful you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this Project Coordinator/Administrator role, if you do not hear from us within this time you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this Project Coordinator/Administrator vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
BDS Recruitment have a fantastic opportunity for a Sheltered Housing Scheme Coordinator. This is an excellent opportunity to join one of the Countries leading providers of housing to older adults based in Brighton. Hours are 36 per week - Monday to Friday. This role is temporary ongoing. Payrate: 14.71 PAYE or 18.50 UMB The Role: To ensure residents over 55 are able to live independently within sheltered and general housing using assistive technology. Managing a scheme of 30 apartments. To assist in the letting process to ensure appropriate lettings to minimise void levels To provide advice on low level rent arrears and liaise with the Income team. To carry out tenant daily wellbeing calls and checks based on assessed risk that promotes independence. Offering advice and guidance to residents on keeping the property to a reasonable condition. About you: Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders. Strong organizational skills and attention to detail to manage multiple tasks and deadlines. Experience of building checks and repairs reporting Current enhanced DBS check Ability to support with low level asb's An Enhanced DBS dated in the previous 12 months or on the updates service is vital for this role. If this role is of interest then please apply today and we will be in touch to discuss the opportunity in more detail.
May 15, 2024
Contractor
BDS Recruitment have a fantastic opportunity for a Sheltered Housing Scheme Coordinator. This is an excellent opportunity to join one of the Countries leading providers of housing to older adults based in Brighton. Hours are 36 per week - Monday to Friday. This role is temporary ongoing. Payrate: 14.71 PAYE or 18.50 UMB The Role: To ensure residents over 55 are able to live independently within sheltered and general housing using assistive technology. Managing a scheme of 30 apartments. To assist in the letting process to ensure appropriate lettings to minimise void levels To provide advice on low level rent arrears and liaise with the Income team. To carry out tenant daily wellbeing calls and checks based on assessed risk that promotes independence. Offering advice and guidance to residents on keeping the property to a reasonable condition. About you: Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders. Strong organizational skills and attention to detail to manage multiple tasks and deadlines. Experience of building checks and repairs reporting Current enhanced DBS check Ability to support with low level asb's An Enhanced DBS dated in the previous 12 months or on the updates service is vital for this role. If this role is of interest then please apply today and we will be in touch to discuss the opportunity in more detail.
SNG Formerly Sovereign Housing Association
Basingstoke, Hampshire
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast paced operations support Team, working in our Property Services division in Basingstoke on a permanent basis. About Sovereign Network Group (SNG) We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better. The Role Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works. Responsible to deliver the right outcome for our customer Provide a first point of contact within your area for business partners Assist in complaint and query resolution To manage a diary and bookings schedule for the team Complete required administration tasks Seek opportunities to improve performance and offer solutions Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders What we look for Solid experience in administration within a busy customer focused role Some understanding of building maintenance terminology preferred Experience of using several different computer systems Ability to manage your own work load Strong customer service focus & confident telephone manner The ability to think quickly and clearly and work well under pressure Empathy and a passion for helping people As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors Rewards package £450 yearly flexible benefit pot to use against benefits of your choice 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package Generous company pension scheme, matched up to 12% Flexible working Recognition scheme Wellbeing discounts At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
May 15, 2024
Full time
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast paced operations support Team, working in our Property Services division in Basingstoke on a permanent basis. About Sovereign Network Group (SNG) We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better. The Role Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works. Responsible to deliver the right outcome for our customer Provide a first point of contact within your area for business partners Assist in complaint and query resolution To manage a diary and bookings schedule for the team Complete required administration tasks Seek opportunities to improve performance and offer solutions Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders What we look for Solid experience in administration within a busy customer focused role Some understanding of building maintenance terminology preferred Experience of using several different computer systems Ability to manage your own work load Strong customer service focus & confident telephone manner The ability to think quickly and clearly and work well under pressure Empathy and a passion for helping people As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors Rewards package £450 yearly flexible benefit pot to use against benefits of your choice 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package Generous company pension scheme, matched up to 12% Flexible working Recognition scheme Wellbeing discounts At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
Repairs Service Coordinator Location: Peterborough / Remote Salary: Up to £27,037.50 per annum The Vacancy Our client has a fantastic opportunity to join a friendly and welcoming team in the role of Repairs Service Co-Ordinator. This is a fast-paced and analytical role where no two days are the same. As a Repairs Service Co-Ordinator, you will provide high standards of customer service to a wide range of customers by actively listening to and understanding the details of each contact. Assessing and processing customer contact emails and telephone calls for repairs as cost effectively and efficiently as possible, working closely with - and auditing the jobs of their outsource partners to ensure that repairs are carried out to agreed time, quality and budget standards. Full Time, Monday - Friday 9.00am - 5.00pm Home based with occasional visits to their Manasty Road Offices Core Responsibilities: Using housing repairs knowledge, respond to telephone calls and emails from a wide range of customers relating to a variety of housing repair and maintenance issues by actively listening to the content of the calls, understanding the specific circumstances and - based on information gathered - diagnosing the repair and assigning it to the appropriate third party contractor for action, ensuring that repairs are coded correctly so that the repairs are charged to the correct budget cost code To advise customers of their repairs-related responsibilities, depending on the nature of the tenancy, ensuring - where relevant - that the correct recharges are applied and managing customer expectations appropriately. To meet set targets and standards for the service, including timescales for answering telephone calls, responding to written communication and completing repairs, working in partnership with their outsource partner. Be able to manage and respond to customer feedback in a timely manner as well as managing complaints sensitively and effectively to satisfactory resolution by taking ownership of concerns raised in line with their policy and procedures. Using a number of IT systems, raise works orders and appointments ensuring that the correct codes, priorities and timescales are allocated in line with their repair guidelines. Be able to identify, recommend and champion new and improved ways of working to enhance the customer service experience and their internal processes. Essential Criteria Experience of working within a busy, customer-focused environment. Experiencing of applying sound judgement and common sense to resolve customer queries. Experience of dealing with customer complaints or managing conflict effectively. High standard of written and oral communication and the ability to interact with a wide range of customers. Strong administrative skills; accuracy and speed with high standard of attention to detail. Ability to deal with a high volume of calls and tasks. Maths and English -GCSE Grade 4 and above / Grade C and above
May 15, 2024
Full time
Repairs Service Coordinator Location: Peterborough / Remote Salary: Up to £27,037.50 per annum The Vacancy Our client has a fantastic opportunity to join a friendly and welcoming team in the role of Repairs Service Co-Ordinator. This is a fast-paced and analytical role where no two days are the same. As a Repairs Service Co-Ordinator, you will provide high standards of customer service to a wide range of customers by actively listening to and understanding the details of each contact. Assessing and processing customer contact emails and telephone calls for repairs as cost effectively and efficiently as possible, working closely with - and auditing the jobs of their outsource partners to ensure that repairs are carried out to agreed time, quality and budget standards. Full Time, Monday - Friday 9.00am - 5.00pm Home based with occasional visits to their Manasty Road Offices Core Responsibilities: Using housing repairs knowledge, respond to telephone calls and emails from a wide range of customers relating to a variety of housing repair and maintenance issues by actively listening to the content of the calls, understanding the specific circumstances and - based on information gathered - diagnosing the repair and assigning it to the appropriate third party contractor for action, ensuring that repairs are coded correctly so that the repairs are charged to the correct budget cost code To advise customers of their repairs-related responsibilities, depending on the nature of the tenancy, ensuring - where relevant - that the correct recharges are applied and managing customer expectations appropriately. To meet set targets and standards for the service, including timescales for answering telephone calls, responding to written communication and completing repairs, working in partnership with their outsource partner. Be able to manage and respond to customer feedback in a timely manner as well as managing complaints sensitively and effectively to satisfactory resolution by taking ownership of concerns raised in line with their policy and procedures. Using a number of IT systems, raise works orders and appointments ensuring that the correct codes, priorities and timescales are allocated in line with their repair guidelines. Be able to identify, recommend and champion new and improved ways of working to enhance the customer service experience and their internal processes. Essential Criteria Experience of working within a busy, customer-focused environment. Experiencing of applying sound judgement and common sense to resolve customer queries. Experience of dealing with customer complaints or managing conflict effectively. High standard of written and oral communication and the ability to interact with a wide range of customers. Strong administrative skills; accuracy and speed with high standard of attention to detail. Ability to deal with a high volume of calls and tasks. Maths and English -GCSE Grade 4 and above / Grade C and above
Nottingham Community Housing Association
Leicester, Leicestershire
Scheme Manager Leicester £15,927 per annum Monday to Friday 21 hours over 3 to 5 days - can be flexible on this but minimum is 3 days Here at NCHA we have a fantastic opportunity for the right person to join us as Scheme Manager! John Woolman House is an independent living older person's scheme for people over 55 years. This is fabulous opportunity for someone who is passionate about supporting older people to live a happy and fulfilling life. This is a rewarding and varied role where every day is challenging but worth it. Providing "More homes, great services, and better lives" is what we aim to achieve at NCHA. Do you have current knowledge of social housing and an understanding of the issues affecting older people? Are you seeking a new challenge where you can create and embed your own footprint to make a positive difference? If yes, we would love to hear from you! The Role As a Scheme manager you will provide a housing management service to tenants who live independently within the Scheme, and acting as a coordinator, signposting and liaising with tenants' families and working in partnership with external agencies to ensure tenant needs are met. You will be responsible for running the scheme as a whole, reporting repairs and completing Health and Safety checks to ensure we consistently deliver a high service at all times. You will manage voids and lettings, ensuring the scheme is maintained and being responsible for tenant engagement and involvement. You will enjoy the company of our tenants and interact with them daily to ensure you and the team are providing the best possible care that you would want for a family member yourself. Requirements: Substantial experience of supporting vulnerable people Knowledge and understanding of the issues affecting older people. You will understand the importance of team working, people's basic human rights and the needs of people from diverse social, cultural and racial backgrounds. Basic literacy and numeracy skills Basic health and safety knowledge as well as food hygiene issues is beneficial. John Woolman House is the main location but there will be a requirement of visiting other schemes in Leicester. Why work with us? In addition to generous annual leave, development opportunities and company pension, we also have many more amazing benefits at NCHA. Over to you - click apply and show us why you are suitable! Please note that we are not currently offering visa sponsorship. As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace. Male Support Workers are currently under-represented in this area and we particularly welcome suitable applications.
May 15, 2024
Full time
Scheme Manager Leicester £15,927 per annum Monday to Friday 21 hours over 3 to 5 days - can be flexible on this but minimum is 3 days Here at NCHA we have a fantastic opportunity for the right person to join us as Scheme Manager! John Woolman House is an independent living older person's scheme for people over 55 years. This is fabulous opportunity for someone who is passionate about supporting older people to live a happy and fulfilling life. This is a rewarding and varied role where every day is challenging but worth it. Providing "More homes, great services, and better lives" is what we aim to achieve at NCHA. Do you have current knowledge of social housing and an understanding of the issues affecting older people? Are you seeking a new challenge where you can create and embed your own footprint to make a positive difference? If yes, we would love to hear from you! The Role As a Scheme manager you will provide a housing management service to tenants who live independently within the Scheme, and acting as a coordinator, signposting and liaising with tenants' families and working in partnership with external agencies to ensure tenant needs are met. You will be responsible for running the scheme as a whole, reporting repairs and completing Health and Safety checks to ensure we consistently deliver a high service at all times. You will manage voids and lettings, ensuring the scheme is maintained and being responsible for tenant engagement and involvement. You will enjoy the company of our tenants and interact with them daily to ensure you and the team are providing the best possible care that you would want for a family member yourself. Requirements: Substantial experience of supporting vulnerable people Knowledge and understanding of the issues affecting older people. You will understand the importance of team working, people's basic human rights and the needs of people from diverse social, cultural and racial backgrounds. Basic literacy and numeracy skills Basic health and safety knowledge as well as food hygiene issues is beneficial. John Woolman House is the main location but there will be a requirement of visiting other schemes in Leicester. Why work with us? In addition to generous annual leave, development opportunities and company pension, we also have many more amazing benefits at NCHA. Over to you - click apply and show us why you are suitable! Please note that we are not currently offering visa sponsorship. As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace. Male Support Workers are currently under-represented in this area and we particularly welcome suitable applications.
JOB DESCRIPTION To manage all aspects of material control, co-ordination, purchasing and expediting for Apache Assets/Platforms and ensure compliance with all relevant company & industry safety regulations. To be part of a multi-skilled service operation that can deliver the core platform logistic and service requirements including deck operations, and any required helideck operations and ER support. 3 weeks on 3 weeks off rotation. Currently required for sick cover. First trip will be mobilising the 11th April •Management and control of materials & logistics. Work with Deck Team Leader to pre-plan for vessel arrival and ensure in-coming materials are effectively distributed, and off-going materials back loaded. Ensure operational priorities are identified and materials expedited. •Ensure that all equipment and materials arrive on the platform with the appropriate documentation. •Portable temporary equipment & hired equipment to be distributed to the OSM or relevant responsible party •Distribute cargo manifest information to consignees (update materials issued log) •Update SAP as required to ensure accuracy of data and material status. •Ensure backload equipment and materials are manifested with correct documentation, SAP Material Master/Project numbers and correct vendors address. Highlight High-Cost Rental Equipment where appropriate. •Maintain RSR register for tracking of materials backloaded for overhaul/repairs •Source and purchase stock equipment and consumables as per min stock replenishment policy and as advised by Operations Team Leaders. •Maintain platform stores management system including stock control, issues, receipts and order tracking. •Focal point for Material Master additions & amendments in liaison with Aberdeen Materials. •Liaise with both onshore and offshore personnel to prioritise out bound shipments to the installation. •Maintain & distribute the supply vessel lookahead and Maintain the 48hrs and 24hr load-out notification lists •Administrate the Air-freight request system •Handling of dangerous goods by air & sea, ensuring the company is fully compliant with waste management legislation. •Ensure that purchases are made as per the Procurement processes and delivery dates details issued to the supplier. •Complete regular stock audits of materials, spares, hired/ temporary equipment held on the platform. Re-order stock quantities as appropriate •Expedite the return of hired equipment (to minimise costs) •Maintain platform lube & seal oil stocks and gas cylinder registers. Complete weekly stock checks to maintain correct stock levels •Maintain an auditable procurement system for the asset. DESIRED QUALITIES / QUALIFICATIONS •Strong SAP knowledge and previous SAP experience •Well-developed communication and organisational skills •Team Player •Proactive •Operationally and customer focused •Effective time management •Self-motivated •Ability to work under pressure •Reliable •Focuses on attention to detail •Knowledgeable in Microsoft Office: Excel, Word and PowerPoint •Good general knowledge of offshore equipment Mandatory Training /Certification Basic: •FOET w/ CA EBS •MIST •OGUK Medical Materials & Logistics: •Dangerous Goods by Sea and Air Certification
May 15, 2024
Full time
JOB DESCRIPTION To manage all aspects of material control, co-ordination, purchasing and expediting for Apache Assets/Platforms and ensure compliance with all relevant company & industry safety regulations. To be part of a multi-skilled service operation that can deliver the core platform logistic and service requirements including deck operations, and any required helideck operations and ER support. 3 weeks on 3 weeks off rotation. Currently required for sick cover. First trip will be mobilising the 11th April •Management and control of materials & logistics. Work with Deck Team Leader to pre-plan for vessel arrival and ensure in-coming materials are effectively distributed, and off-going materials back loaded. Ensure operational priorities are identified and materials expedited. •Ensure that all equipment and materials arrive on the platform with the appropriate documentation. •Portable temporary equipment & hired equipment to be distributed to the OSM or relevant responsible party •Distribute cargo manifest information to consignees (update materials issued log) •Update SAP as required to ensure accuracy of data and material status. •Ensure backload equipment and materials are manifested with correct documentation, SAP Material Master/Project numbers and correct vendors address. Highlight High-Cost Rental Equipment where appropriate. •Maintain RSR register for tracking of materials backloaded for overhaul/repairs •Source and purchase stock equipment and consumables as per min stock replenishment policy and as advised by Operations Team Leaders. •Maintain platform stores management system including stock control, issues, receipts and order tracking. •Focal point for Material Master additions & amendments in liaison with Aberdeen Materials. •Liaise with both onshore and offshore personnel to prioritise out bound shipments to the installation. •Maintain & distribute the supply vessel lookahead and Maintain the 48hrs and 24hr load-out notification lists •Administrate the Air-freight request system •Handling of dangerous goods by air & sea, ensuring the company is fully compliant with waste management legislation. •Ensure that purchases are made as per the Procurement processes and delivery dates details issued to the supplier. •Complete regular stock audits of materials, spares, hired/ temporary equipment held on the platform. Re-order stock quantities as appropriate •Expedite the return of hired equipment (to minimise costs) •Maintain platform lube & seal oil stocks and gas cylinder registers. Complete weekly stock checks to maintain correct stock levels •Maintain an auditable procurement system for the asset. DESIRED QUALITIES / QUALIFICATIONS •Strong SAP knowledge and previous SAP experience •Well-developed communication and organisational skills •Team Player •Proactive •Operationally and customer focused •Effective time management •Self-motivated •Ability to work under pressure •Reliable •Focuses on attention to detail •Knowledgeable in Microsoft Office: Excel, Word and PowerPoint •Good general knowledge of offshore equipment Mandatory Training /Certification Basic: •FOET w/ CA EBS •MIST •OGUK Medical Materials & Logistics: •Dangerous Goods by Sea and Air Certification
My client is looking for a Repairs Coordinator to join on them on a permanent basis. As a Repairs Coordinator, you will be responsible for working closely with the Repairs Manager and will ensure repair orders (ROs) are followed through the full repair cycle, from initial enquiry to final delivery. Role: Repairs Coordinator - Permanent Role Pay: 24 - 25,000 per annum PAYE Location: Crawley, West Sussex Hours: Part time or Full Time Monday to Friday 8am - 5pm The small team works from an immaculate office in Crawley with free parking. Company pension Private healthcare Life assurance Candidate must have the right to live and work in the UK without restrictions Job Profile Managing incoming RFQs from customers for equipment repairs Liaising with external repair stations for costs of outsourced repairs Raising & signing off ROs Ensuring compliance at all stages of the repair cycle. Building & maintaining customer rapports, keeping stakeholders updated at all times. Candidates do not need to have experience in any particular industry; however, it is essential that you have 2 years minimum previous office experience. Excellent attention to detail with a skill for spotting patterns & trends. Has a curious/enquiring mindset and asks questions. Good MS Office skills with the ability to quickly pick up bespoke software. Articulate communicator with confident telephone skills and the ability to get on with everyone. Friendly and professional demeanour. Keen to learn the industry and to contribute towards the success of the company. Fluent in written and verbal English. Skills/Experience Required Education & Training Essential - Strong experience in a similar role If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Sarah Budd at Line Up Aviation Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best-known companies who demand the highest standard of applicants. Due to the number of applications, we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion. " on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the tag at anytime! Thank you for your follow!"
May 14, 2024
Full time
My client is looking for a Repairs Coordinator to join on them on a permanent basis. As a Repairs Coordinator, you will be responsible for working closely with the Repairs Manager and will ensure repair orders (ROs) are followed through the full repair cycle, from initial enquiry to final delivery. Role: Repairs Coordinator - Permanent Role Pay: 24 - 25,000 per annum PAYE Location: Crawley, West Sussex Hours: Part time or Full Time Monday to Friday 8am - 5pm The small team works from an immaculate office in Crawley with free parking. Company pension Private healthcare Life assurance Candidate must have the right to live and work in the UK without restrictions Job Profile Managing incoming RFQs from customers for equipment repairs Liaising with external repair stations for costs of outsourced repairs Raising & signing off ROs Ensuring compliance at all stages of the repair cycle. Building & maintaining customer rapports, keeping stakeholders updated at all times. Candidates do not need to have experience in any particular industry; however, it is essential that you have 2 years minimum previous office experience. Excellent attention to detail with a skill for spotting patterns & trends. Has a curious/enquiring mindset and asks questions. Good MS Office skills with the ability to quickly pick up bespoke software. Articulate communicator with confident telephone skills and the ability to get on with everyone. Friendly and professional demeanour. Keen to learn the industry and to contribute towards the success of the company. Fluent in written and verbal English. Skills/Experience Required Education & Training Essential - Strong experience in a similar role If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Sarah Budd at Line Up Aviation Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best-known companies who demand the highest standard of applicants. Due to the number of applications, we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion. " on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the tag at anytime! Thank you for your follow!"