Role Overview The Cardiff Energy Team provides a Procurement and Bureau service to Savills Property Management Division clients. The role is based in the Cardiff office and although will report into the Operations Department will be a fundamental role across the whole of Savills Energy.The role is to manage the triaging and general non-specialist/Non AM query management of our "Zendesk" help desk tickets, working alongside and collaboratively with all teams within Savills Energy. The role is to support as and when required the query manager with Zendesk triaging the initial inbound queries, ensuring that the ticket is allocated to the relevant support team with the relevant information highlighted to make it as easy as possible for the assignee to deal with. There is a further task to work with the business improvement team and our customer service teams to identify patterns and help implement process changes to reduce the number of queries that are received, either by effective communication, automation or proactive actions. This has the potential to be a varied role with involvement in most aspects of the utilities and energy management service. Key Responsibilities • Work closely with Heads of Department to ensure that we are effectively managing the Zendesk help desk tickets.• Assist with the triaging of Zendesk Tickets, following rules for prioritising tickets and including managing the awaiting information and other triaging queues.• Review (left hand side) ticket field data omissions within Zendesk and ensure these are completed.• Reduce the volume of tickets sent to the teams by solving less complex tickets and quick wins at point of triage. This covers all aspects of our service to clients.• Where a general non-specialist non Account Managed query is received, manage and resolve the query to conclusion.• Where a query involves a number of issues that would need to be resolved by a number of different teams, keeping track of these and escalating to the relevant manager where appropriate.• Help identify, manage and put together processes for queries that may currently sit outside the usual remits of the teams.• Assist with reporting from our Zendesk software, and cross reference against other sources of information to identify trends and areas of potential improvement.• Use the query system reporting tool to look for patterns and insights into incoming tickets.• Assist with ongoing maintenance and development of Zendesk setup and the reporting tool, Explore.• Assist with other projects from time to time such as work sprints and data cleanses. However the ultimate priority is covering triage.• Ability to utilise all systems available to Savills Energy (internal: Zendesk/Explore, Optima, Compass, DCS, PMDATA, Asana, Proactis, SSRS) (external: ECOES, DC/DA, DNO, supplier portals etc)• Assist with record keeping, including filing of emails.• Be a go-to person if someone needs assistance with using Zendesk or answering general Non Account Managed or non-specialist queries.• Look for continuous improvements within Zendesk and processes within the department.• Plan and organise workload to ensure deadlines are met.• Maintain a high level of professionalism when dealing with clients and colleagues.• There will be a need to be curious and have detectiCardive skills Key Skills • Strong team player: builds relationships and collaborates with others• A logical thinker• Good attention to detail and being able to work under pressure• Organises workload effectively and efficiently.• Excellent written and verbal communication skills• Able to retain lots of information• Flexible approach to workload• Takes initiative Team Overview The Energy team sits within the Savills Property Management Division and provides an energy bureau and procurement service to the Property Management client portfolio.The successful candidate will work alongside Savills Property Management's Sustainability and Commercial functions to help manage and develop a client focussed Energy and Utility service. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
May 19, 2024
Full time
Role Overview The Cardiff Energy Team provides a Procurement and Bureau service to Savills Property Management Division clients. The role is based in the Cardiff office and although will report into the Operations Department will be a fundamental role across the whole of Savills Energy.The role is to manage the triaging and general non-specialist/Non AM query management of our "Zendesk" help desk tickets, working alongside and collaboratively with all teams within Savills Energy. The role is to support as and when required the query manager with Zendesk triaging the initial inbound queries, ensuring that the ticket is allocated to the relevant support team with the relevant information highlighted to make it as easy as possible for the assignee to deal with. There is a further task to work with the business improvement team and our customer service teams to identify patterns and help implement process changes to reduce the number of queries that are received, either by effective communication, automation or proactive actions. This has the potential to be a varied role with involvement in most aspects of the utilities and energy management service. Key Responsibilities • Work closely with Heads of Department to ensure that we are effectively managing the Zendesk help desk tickets.• Assist with the triaging of Zendesk Tickets, following rules for prioritising tickets and including managing the awaiting information and other triaging queues.• Review (left hand side) ticket field data omissions within Zendesk and ensure these are completed.• Reduce the volume of tickets sent to the teams by solving less complex tickets and quick wins at point of triage. This covers all aspects of our service to clients.• Where a general non-specialist non Account Managed query is received, manage and resolve the query to conclusion.• Where a query involves a number of issues that would need to be resolved by a number of different teams, keeping track of these and escalating to the relevant manager where appropriate.• Help identify, manage and put together processes for queries that may currently sit outside the usual remits of the teams.• Assist with reporting from our Zendesk software, and cross reference against other sources of information to identify trends and areas of potential improvement.• Use the query system reporting tool to look for patterns and insights into incoming tickets.• Assist with ongoing maintenance and development of Zendesk setup and the reporting tool, Explore.• Assist with other projects from time to time such as work sprints and data cleanses. However the ultimate priority is covering triage.• Ability to utilise all systems available to Savills Energy (internal: Zendesk/Explore, Optima, Compass, DCS, PMDATA, Asana, Proactis, SSRS) (external: ECOES, DC/DA, DNO, supplier portals etc)• Assist with record keeping, including filing of emails.• Be a go-to person if someone needs assistance with using Zendesk or answering general Non Account Managed or non-specialist queries.• Look for continuous improvements within Zendesk and processes within the department.• Plan and organise workload to ensure deadlines are met.• Maintain a high level of professionalism when dealing with clients and colleagues.• There will be a need to be curious and have detectiCardive skills Key Skills • Strong team player: builds relationships and collaborates with others• A logical thinker• Good attention to detail and being able to work under pressure• Organises workload effectively and efficiently.• Excellent written and verbal communication skills• Able to retain lots of information• Flexible approach to workload• Takes initiative Team Overview The Energy team sits within the Savills Property Management Division and provides an energy bureau and procurement service to the Property Management client portfolio.The successful candidate will work alongside Savills Property Management's Sustainability and Commercial functions to help manage and develop a client focussed Energy and Utility service. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
Studio Assistant Salary: £30,000- £35,000 Based in Chelsea Office based role A contemporary boutique style service office is looking for a Studio Assistant to join their team in Chelsea. The role involves assisting in various areas such as marketing, IT, front desk and general administration. Looking for an individual with excellent communication skills and familiar in working in high end professional setting. This is a great opportunity for an experienced Office Coordinator / Studio Assistant that may have worked in a creative industry e.g. architects or interior design would be advantageous. Key duties: Ensure databases, including client details and IT records, are up to date Assist with end-of-month billing and produce reports Coordinate deliveries, greet visitors, and manage conference room bookings Provide coverage for receptionist duties during peak times or absences Upkeep of reception standard operating procedures Program Wi-Fi connections for new clients and troubleshoot connectivity issues. Assist with internet and telephone setup for clients Assisting in the development and maintenance of a marketing strategy for the Studios in collaboration with the Studios Manager Developing planning and running educational and social events in the Studios in collaboration with the Studios Manager Conduct viewings for potential clients and handle inquiries Marketing of units & coordinating moves of clients Monitoring and upkeep of lettings lists and licences for spaces. Handling potential and existing client queries on what is available Involvement with refurbishment projects. Updating website pages with unit availability/news pages/etc. Coordinating and writing blogs and postings Initiating and running postings to Instagram, Facebook. LinkedIn Update website content and manage social media accounts Create marketing materials using tools like Canva Experience Required: A multitasker with excellent organisational skills A min of 2 years administration experience A great communicator able to build and develop relationships with multiple tenants PC literate of MS Office including Word, Excel, PowerPoint and Outlook. An experienced Studio Assistant / Office Coordinator who has worked in the creative industry, e.g architects or interior design would be advantageous Experience of social media platforms as well as using Canva would be ideal Benefits: 20 days hols + closed Christmas week + BH. Increases up to 25 days for every year worked. Bonus dependant on individual performance Pension The opportunity to work in a modern and creative setting Hours: 00am - 5.45pm ( hours will vary when covering Reception: 8am-4.45pm or 9.30am-6.15pm ) Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
May 18, 2024
Full time
Studio Assistant Salary: £30,000- £35,000 Based in Chelsea Office based role A contemporary boutique style service office is looking for a Studio Assistant to join their team in Chelsea. The role involves assisting in various areas such as marketing, IT, front desk and general administration. Looking for an individual with excellent communication skills and familiar in working in high end professional setting. This is a great opportunity for an experienced Office Coordinator / Studio Assistant that may have worked in a creative industry e.g. architects or interior design would be advantageous. Key duties: Ensure databases, including client details and IT records, are up to date Assist with end-of-month billing and produce reports Coordinate deliveries, greet visitors, and manage conference room bookings Provide coverage for receptionist duties during peak times or absences Upkeep of reception standard operating procedures Program Wi-Fi connections for new clients and troubleshoot connectivity issues. Assist with internet and telephone setup for clients Assisting in the development and maintenance of a marketing strategy for the Studios in collaboration with the Studios Manager Developing planning and running educational and social events in the Studios in collaboration with the Studios Manager Conduct viewings for potential clients and handle inquiries Marketing of units & coordinating moves of clients Monitoring and upkeep of lettings lists and licences for spaces. Handling potential and existing client queries on what is available Involvement with refurbishment projects. Updating website pages with unit availability/news pages/etc. Coordinating and writing blogs and postings Initiating and running postings to Instagram, Facebook. LinkedIn Update website content and manage social media accounts Create marketing materials using tools like Canva Experience Required: A multitasker with excellent organisational skills A min of 2 years administration experience A great communicator able to build and develop relationships with multiple tenants PC literate of MS Office including Word, Excel, PowerPoint and Outlook. An experienced Studio Assistant / Office Coordinator who has worked in the creative industry, e.g architects or interior design would be advantageous Experience of social media platforms as well as using Canva would be ideal Benefits: 20 days hols + closed Christmas week + BH. Increases up to 25 days for every year worked. Bonus dependant on individual performance Pension The opportunity to work in a modern and creative setting Hours: 00am - 5.45pm ( hours will vary when covering Reception: 8am-4.45pm or 9.30am-6.15pm ) Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
We are looking to recruit a Office Administrator to support the Business Management Team. The company offer fantastic in-house training and great progression opportunities. The candidate will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. A good level of computer literacy and an excellent telephone manner, and to be familiar with all Microsoft Office applications is a must (Word, Excel etc) This role is pay between £28K to £30K on a Monday to Friday basis. Hours are 9am to 5:30pm! Please be aware this role is currently fully office based in the heart of Chesham. Although future hybrid working is expected to be available. Duties to include: Reporting directly to the Business Manager. Participating in regular team meetings. Communicating with the team throughout the day regarding workload. Communicating with clients in respect of new enquiries. Communicating with experts to ensure we obtain their timeframes for reporting. Creating and maintaining effective working relationships with clients. Documenting all case communications in accordance with the company policy. Supporting and assisting the Clinical Business Management Team. Candidate requirements: Strong administration skills. High standards, excellent telephone manner and quality customer service. Articulate with excellent verbal and good written communication skills. IT literate (Word, Excel, etc) Confident Team player, but able to use own initiative. Attention to detail. Able to work under pressure and meet deadlines. Self-motivated and ambitious. Looking for the next step in your career? Think Specialist Recruitment. ?Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 18, 2024
Full time
We are looking to recruit a Office Administrator to support the Business Management Team. The company offer fantastic in-house training and great progression opportunities. The candidate will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. A good level of computer literacy and an excellent telephone manner, and to be familiar with all Microsoft Office applications is a must (Word, Excel etc) This role is pay between £28K to £30K on a Monday to Friday basis. Hours are 9am to 5:30pm! Please be aware this role is currently fully office based in the heart of Chesham. Although future hybrid working is expected to be available. Duties to include: Reporting directly to the Business Manager. Participating in regular team meetings. Communicating with the team throughout the day regarding workload. Communicating with clients in respect of new enquiries. Communicating with experts to ensure we obtain their timeframes for reporting. Creating and maintaining effective working relationships with clients. Documenting all case communications in accordance with the company policy. Supporting and assisting the Clinical Business Management Team. Candidate requirements: Strong administration skills. High standards, excellent telephone manner and quality customer service. Articulate with excellent verbal and good written communication skills. IT literate (Word, Excel, etc) Confident Team player, but able to use own initiative. Attention to detail. Able to work under pressure and meet deadlines. Self-motivated and ambitious. Looking for the next step in your career? Think Specialist Recruitment. ?Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Engagement Manager - Integrated Research page is loaded Engagement Manager - Integrated Research Apply locations London, United Kingdom Milan, Italy Munich, Bavaria, Germany Paris, France time type Full time posted on Posted 6 Days Ago job requisition id R Location: EU-Wide Real World Commercial Solutions to Create a Healthier World In RWCS we're passionate about improving the life sciences ecosystem and making decisions that accelerate innovation for a healthier world. Every day our team develops evidence-based strategies that are used in published research, clinical guidelines, and market access decisions, to improve healthcare at every touchpoint. We design and deliver Commercial Analytics, supported by our world-class proprietary data assets, solve complex client challenges through strategic consulting, and use leading edge market research techniques to support clients brand strategy, planning and measurement . We're purpose-driven problem solvers, that do what we love to make a greater impact on human health. Integrated Research We focus on listening to the customer and patient voice in multi-country studies for international pharmaceutical companies. Our team focuses on exploring and measuring what Health Care Professionals and patients say and do using different behavioural frameworks to deliver actionable i nsights a nd clear answers to our clients' business questions . We typically use IQVIA data to contextualise our research and collaborate with other IQVIA teams to provide our clients with comprehensive solutions to their business issues. The Role The Engagement Manager role in our EMEA Integrated Research team is critical for driving innovative solutions to key HQ clients based in EMEA. It is expected that the post holder will assist generating target revenues and will work with clients to provide strategic support to answer business issues, oversee the delivery of high-quality studies and generate repeat business . The post holder will focus on integrating different research solutions, such as primary and secondary intelligence, and employing the broader IQVIA offer to have meaningful discussions with clients. The Engagement Manager would be responsible for developing winning proposals for clients, evaluating and proposing different methodological solutions to the client. They also play a key role in coaching the team and supporting the developing of up and coming talent. The candidate will therefore be excited about developing new solutions and services, driving business development activities and delivering projects of the highest quality by working across different geographies . What You'll Be Doing Leading the delivery of the IR offer for key HQ clients in EMEA, deploying the right delivery resources and innovation to ensure repeat and new business is generated from major accounts Understanding clients' needs and developing high quality proposals to address those Bringing strategic thinking to client issues, developing clear actions for the client to solve their issues and acting as the trusted advisor to clients on a project basis Ensuring that offering development is scalable across different client business issues Design research solutions, including identification of relevant data assets, methodology, samples, questionnaires, discussion guides and other research tools Taking a leadership role in implementing B&IRS business vision and objectives, and support the development of the business Coaching offshore team and more junior team members Taking responsibility for a significant part of the business, achieving revenue targets Managing end to end consulting and Primary Market Research projects including coordination of multidisciplinary teams staffed to the project, such as fieldwork, programming and desk research Who You Are A university degree holder with 8 + years of experience in life science or healthcare consulting . Preferential consideration will be given to candidates with experience in carrying out consulting and market research projects in the pharmaceutical area at an international/cross-country level. Able to demonstrate excellent project management, relationship-building, and client-influencing skills with an established network and referral contacts Strong capability in managing large and/or multiple projects and juggling priorities so that deadlines are met while retaining consistently high-quality outcomes Ability to contribute to business development through the identification of leads, development of proposals etc Excellent knowledge of English and of the main Microsoft Office tools (Word, Excel, Powerpoint ) Benefits We work hard to prioritise the things that matter most to you. Visit our benefits page for information on everything from perks to well-being initiatives and career enhancement. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at Similar Jobs (4) Engagement Manager - Integrated Research locations 11 Locations time type Full time posted on Posted 30+ Days Ago Principal - Integrated Research locations 6 Locations time type Full time posted on Posted 30+ Days Ago Engagement Manager, Brand & Research Solutions - EU Wide locations 8 Locations time type Full time posted on Posted 30+ Days Ago
May 18, 2024
Full time
Engagement Manager - Integrated Research page is loaded Engagement Manager - Integrated Research Apply locations London, United Kingdom Milan, Italy Munich, Bavaria, Germany Paris, France time type Full time posted on Posted 6 Days Ago job requisition id R Location: EU-Wide Real World Commercial Solutions to Create a Healthier World In RWCS we're passionate about improving the life sciences ecosystem and making decisions that accelerate innovation for a healthier world. Every day our team develops evidence-based strategies that are used in published research, clinical guidelines, and market access decisions, to improve healthcare at every touchpoint. We design and deliver Commercial Analytics, supported by our world-class proprietary data assets, solve complex client challenges through strategic consulting, and use leading edge market research techniques to support clients brand strategy, planning and measurement . We're purpose-driven problem solvers, that do what we love to make a greater impact on human health. Integrated Research We focus on listening to the customer and patient voice in multi-country studies for international pharmaceutical companies. Our team focuses on exploring and measuring what Health Care Professionals and patients say and do using different behavioural frameworks to deliver actionable i nsights a nd clear answers to our clients' business questions . We typically use IQVIA data to contextualise our research and collaborate with other IQVIA teams to provide our clients with comprehensive solutions to their business issues. The Role The Engagement Manager role in our EMEA Integrated Research team is critical for driving innovative solutions to key HQ clients based in EMEA. It is expected that the post holder will assist generating target revenues and will work with clients to provide strategic support to answer business issues, oversee the delivery of high-quality studies and generate repeat business . The post holder will focus on integrating different research solutions, such as primary and secondary intelligence, and employing the broader IQVIA offer to have meaningful discussions with clients. The Engagement Manager would be responsible for developing winning proposals for clients, evaluating and proposing different methodological solutions to the client. They also play a key role in coaching the team and supporting the developing of up and coming talent. The candidate will therefore be excited about developing new solutions and services, driving business development activities and delivering projects of the highest quality by working across different geographies . What You'll Be Doing Leading the delivery of the IR offer for key HQ clients in EMEA, deploying the right delivery resources and innovation to ensure repeat and new business is generated from major accounts Understanding clients' needs and developing high quality proposals to address those Bringing strategic thinking to client issues, developing clear actions for the client to solve their issues and acting as the trusted advisor to clients on a project basis Ensuring that offering development is scalable across different client business issues Design research solutions, including identification of relevant data assets, methodology, samples, questionnaires, discussion guides and other research tools Taking a leadership role in implementing B&IRS business vision and objectives, and support the development of the business Coaching offshore team and more junior team members Taking responsibility for a significant part of the business, achieving revenue targets Managing end to end consulting and Primary Market Research projects including coordination of multidisciplinary teams staffed to the project, such as fieldwork, programming and desk research Who You Are A university degree holder with 8 + years of experience in life science or healthcare consulting . Preferential consideration will be given to candidates with experience in carrying out consulting and market research projects in the pharmaceutical area at an international/cross-country level. Able to demonstrate excellent project management, relationship-building, and client-influencing skills with an established network and referral contacts Strong capability in managing large and/or multiple projects and juggling priorities so that deadlines are met while retaining consistently high-quality outcomes Ability to contribute to business development through the identification of leads, development of proposals etc Excellent knowledge of English and of the main Microsoft Office tools (Word, Excel, Powerpoint ) Benefits We work hard to prioritise the things that matter most to you. Visit our benefits page for information on everything from perks to well-being initiatives and career enhancement. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at Similar Jobs (4) Engagement Manager - Integrated Research locations 11 Locations time type Full time posted on Posted 30+ Days Ago Principal - Integrated Research locations 6 Locations time type Full time posted on Posted 30+ Days Ago Engagement Manager, Brand & Research Solutions - EU Wide locations 8 Locations time type Full time posted on Posted 30+ Days Ago
Job Description Who we are: Dynamo for Intermediaries (DFI) is a B2B mortgage club and part of Dynamo, a telephone-based mortgage and insurance broker based in Camberley, Surrey. Duties and Responsibilities: Application processing - ensuring that all Mortgage DIP's are processed within turnaround times and with a high level of accuracy. Helpdesk - enquiry support for all types of mortgages with the aim to secure DFI to be used as the payment route or for our packaging services being used Developing relationships with panel lenders, partners and their respective BDM's and account managers Working to support our case handler team to ensure the best outcome for our clients Achieve targets set by Management for call volume & times Support the management team in building, encouraging and protecting an inclusive and welcoming environment for all colleagues. Ensure that the company zero-tolerance position on bullying is upheld. Contribute to upholding the firm's Consumer Duty obligations within your job role. Benefits you will receive as a Specialist Administrator Competitive starting basic salary - £23,859 to £25,000 dependent on qualifications. Up to 10% discretionary bonus, annual. 23 days annual leave from day 1, plus bank holidays, rising to 28 days with length of service. Company sick pay, after probation. Aviva Digicare+, including annual health check up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services. Perks at Work - Discounts on products and services inc electrical & Travel. Discounts on estate agency, mortgage, conveyancing and surveying services. Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Company Pension and Day 1 Life assurance for all colleagues. Dynamo is a telephone-based mortgage and insurance broker assisting customers across the UK.We are a wholly-owned subsidiary of Connells Group - the largest high street estate agency and property services provider in the UK employing over 16,000 staff. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.MS01739
May 18, 2024
Full time
Job Description Who we are: Dynamo for Intermediaries (DFI) is a B2B mortgage club and part of Dynamo, a telephone-based mortgage and insurance broker based in Camberley, Surrey. Duties and Responsibilities: Application processing - ensuring that all Mortgage DIP's are processed within turnaround times and with a high level of accuracy. Helpdesk - enquiry support for all types of mortgages with the aim to secure DFI to be used as the payment route or for our packaging services being used Developing relationships with panel lenders, partners and their respective BDM's and account managers Working to support our case handler team to ensure the best outcome for our clients Achieve targets set by Management for call volume & times Support the management team in building, encouraging and protecting an inclusive and welcoming environment for all colleagues. Ensure that the company zero-tolerance position on bullying is upheld. Contribute to upholding the firm's Consumer Duty obligations within your job role. Benefits you will receive as a Specialist Administrator Competitive starting basic salary - £23,859 to £25,000 dependent on qualifications. Up to 10% discretionary bonus, annual. 23 days annual leave from day 1, plus bank holidays, rising to 28 days with length of service. Company sick pay, after probation. Aviva Digicare+, including annual health check up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services. Perks at Work - Discounts on products and services inc electrical & Travel. Discounts on estate agency, mortgage, conveyancing and surveying services. Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Company Pension and Day 1 Life assurance for all colleagues. Dynamo is a telephone-based mortgage and insurance broker assisting customers across the UK.We are a wholly-owned subsidiary of Connells Group - the largest high street estate agency and property services provider in the UK employing over 16,000 staff. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.MS01739
Captify is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of Google, connecting the real-time searches from over 2 billion devices globally. Its Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world's biggest brands, such as Disney, Unilever, eBay, Mercedes-Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony and Toyota-without reliance on third-party cookies. Captify brings brands more customers, publishers greater yield and consumers the most relevant digital experiences. OUR CULTURE AND VALUES: Here at Captify we are proud of our culture - It's contagious. Pass it on. Step inside any of our global offices and one thing that is blissfully obvious is that while we're putting blood, sweat and tears into disrupting the Search game, we're having a seriously good time doing it. We've travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins. We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn and build a more equal Captify. OVERVIEW Captify is looking for a Client Director (sales) to fuel our business in the UK. The Client Director will be based in our London office working with some of the most talented, hardworking & best characters in the media industry. As an integral member of the UK commercial team, you will play a major role in driving new business and account development revenue into the business and shaping the perception of the Captify business across Publicis, Omnicom and Indies. ABOUT YOU You are a skilled sales professional with over four years of experience in the programmatic market and a robust network of agency partners. Ideally, you are a Senior Sales Manager in a comparable Ad Tech business, ready to take the next step in your career. To give you an idea of the seniority level, our Sales team's career progression is as follows: Sales Executive, Sales Manager, Senior Sales Manager, Client Director, Group Head, Sales Director,UK Proficient in confidently pitching and closing programmatic revenue opportunities, with a background in collaborating with agency trading desks. You'll be an out-going and fun team member, with exceptional organisational and communication skills, coupled with a self-starter mindset and intuitive motivation. KEY RESPONSIBILITIES What you'll be doing: Leading trading deals and discussions with the Sales team to hit 2024 growth targets Work closely with other Dept Heads at Captify including Studio, Marketing, Sight, Product, and more Sales collateral and messaging your own pitch at a high level Consistently opening doors at agencies and clients (Partner and above) Sales strategy for new product releases and upskilling of team to take to market Driving Captify brand and perception externally - building Captify brand fame! Consistent presence at Industry events Escalation point for conflict resolution Product feedback on what needs to be fixed/escalated Forecasting budgets internally REQUIREMENTS: What you need to be successful: 4+ years of Sales experience within Ad Tech / Programmatic landscape Experience working with cross-functional teams and building relationships across internal teams Strong senior contacts across Publicis, Omnicom and key Independent agencies Understanding of the HoldCo and agencies, and their key objectives and challenges for 2024 Strong programmatic knowledge Highly motivated individual with track record of outperforming revenue targets Highly experienced in digital advertising, enterprise solutions, online media buying and selling processes, and advertising technologies. Exceptional organisational and communication skills Confident in forecasting & budgeting using Salesforce and other internal tools Ability to work well under pressure whilst steering multiple workstreams A team player with an entrepreneurial attitude and strong will to succeed YOU WILL ENJOY Regular shut down days, including the festive period UK Private Healthcare Plan with AXA Access to SPILL - instant therapy support Access to Mental Health First Aiders Access to Capti-Academy, bespoke learning platform Sport and wellbeing activities; yoga and softball Financial wellbeing support Work from home and flexible/core working hours Work from any Captify office in the world Capti-Family Benefits: including Child Nursery Savings Cycle to work scheme Free breakfast Beer, bubbles and non-alcoholic alternatives every Thursday at the Captify Bar Legendary Summer and End of Year Festive parties EQUAL OPPORTUNITIES You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. We don't want you to fit in with our culture, we want you to add to our culture. For candidates, view our EU HR Candidate Privacy Notice here . More than a decade of innovation and growth Frompartnering with the world's biggest advertisers, launching game-changing tech &products toexpanding to 13 markets across the globe-hearfrom our team of Captifyers about their unforgettable memories and our biggest milestonesover the past decade, here . We pride ourselves on having a culture and product that are truly unique and have big plans for the future. Sales London Loading application form Already working at Captify? Let's recruit together and find your next colleague.
May 18, 2024
Full time
Captify is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of Google, connecting the real-time searches from over 2 billion devices globally. Its Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world's biggest brands, such as Disney, Unilever, eBay, Mercedes-Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony and Toyota-without reliance on third-party cookies. Captify brings brands more customers, publishers greater yield and consumers the most relevant digital experiences. OUR CULTURE AND VALUES: Here at Captify we are proud of our culture - It's contagious. Pass it on. Step inside any of our global offices and one thing that is blissfully obvious is that while we're putting blood, sweat and tears into disrupting the Search game, we're having a seriously good time doing it. We've travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins. We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn and build a more equal Captify. OVERVIEW Captify is looking for a Client Director (sales) to fuel our business in the UK. The Client Director will be based in our London office working with some of the most talented, hardworking & best characters in the media industry. As an integral member of the UK commercial team, you will play a major role in driving new business and account development revenue into the business and shaping the perception of the Captify business across Publicis, Omnicom and Indies. ABOUT YOU You are a skilled sales professional with over four years of experience in the programmatic market and a robust network of agency partners. Ideally, you are a Senior Sales Manager in a comparable Ad Tech business, ready to take the next step in your career. To give you an idea of the seniority level, our Sales team's career progression is as follows: Sales Executive, Sales Manager, Senior Sales Manager, Client Director, Group Head, Sales Director,UK Proficient in confidently pitching and closing programmatic revenue opportunities, with a background in collaborating with agency trading desks. You'll be an out-going and fun team member, with exceptional organisational and communication skills, coupled with a self-starter mindset and intuitive motivation. KEY RESPONSIBILITIES What you'll be doing: Leading trading deals and discussions with the Sales team to hit 2024 growth targets Work closely with other Dept Heads at Captify including Studio, Marketing, Sight, Product, and more Sales collateral and messaging your own pitch at a high level Consistently opening doors at agencies and clients (Partner and above) Sales strategy for new product releases and upskilling of team to take to market Driving Captify brand and perception externally - building Captify brand fame! Consistent presence at Industry events Escalation point for conflict resolution Product feedback on what needs to be fixed/escalated Forecasting budgets internally REQUIREMENTS: What you need to be successful: 4+ years of Sales experience within Ad Tech / Programmatic landscape Experience working with cross-functional teams and building relationships across internal teams Strong senior contacts across Publicis, Omnicom and key Independent agencies Understanding of the HoldCo and agencies, and their key objectives and challenges for 2024 Strong programmatic knowledge Highly motivated individual with track record of outperforming revenue targets Highly experienced in digital advertising, enterprise solutions, online media buying and selling processes, and advertising technologies. Exceptional organisational and communication skills Confident in forecasting & budgeting using Salesforce and other internal tools Ability to work well under pressure whilst steering multiple workstreams A team player with an entrepreneurial attitude and strong will to succeed YOU WILL ENJOY Regular shut down days, including the festive period UK Private Healthcare Plan with AXA Access to SPILL - instant therapy support Access to Mental Health First Aiders Access to Capti-Academy, bespoke learning platform Sport and wellbeing activities; yoga and softball Financial wellbeing support Work from home and flexible/core working hours Work from any Captify office in the world Capti-Family Benefits: including Child Nursery Savings Cycle to work scheme Free breakfast Beer, bubbles and non-alcoholic alternatives every Thursday at the Captify Bar Legendary Summer and End of Year Festive parties EQUAL OPPORTUNITIES You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. We don't want you to fit in with our culture, we want you to add to our culture. For candidates, view our EU HR Candidate Privacy Notice here . More than a decade of innovation and growth Frompartnering with the world's biggest advertisers, launching game-changing tech &products toexpanding to 13 markets across the globe-hearfrom our team of Captifyers about their unforgettable memories and our biggest milestonesover the past decade, here . We pride ourselves on having a culture and product that are truly unique and have big plans for the future. Sales London Loading application form Already working at Captify? Let's recruit together and find your next colleague.
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK's leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers' issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams- from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
May 18, 2024
Full time
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK's leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers' issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams- from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
May 18, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
Role: Partner Support Advisor (Billing) Location: Brockworth, Gloucester Competitive Salary: £25,100 Per Annum Fantastic Hours: Monday to Friday 09:00-17:30 The task at hand: We currently have an exciting opportunity for a Partner Support Advisor specialising in Billing at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the "front line" of Onecom Partners Operations Help Desk as well as specialising in Billing. You will play a vital role in the success of the group and its portfolio of clients. You'll be great in this role if: - You're a strong communicator with excellent attention to detail and accuracy - You can empathise with customers and have a naturally helpful attitude - You're IT literate and have a desire to learn and improve- You can work independently, on your own initiative as well as part of a team - You have tons of enthusiasm, self-motivation & a willingness to operate flexibly - You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels- You understand the need for diligence with reporting and can identify any risk areas- You have beginner to intermediate knowledge of Excel What you'll be busy doing: - Answering and responding to Partners billing queries via telephone or email- Liaising with internal teams to resolve billing queries- Completion of routine administrative duties- Run reports and updating spreadsheets- Monitor and report on business impacting issues relating to key accounts - Liaising with internal and external auditors and dealing with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Ensure correct and accurate information on customer accounts is always maintained- Support the Billing Manager with ongoing improvements to the billing function Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
May 18, 2024
Full time
Role: Partner Support Advisor (Billing) Location: Brockworth, Gloucester Competitive Salary: £25,100 Per Annum Fantastic Hours: Monday to Friday 09:00-17:30 The task at hand: We currently have an exciting opportunity for a Partner Support Advisor specialising in Billing at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the "front line" of Onecom Partners Operations Help Desk as well as specialising in Billing. You will play a vital role in the success of the group and its portfolio of clients. You'll be great in this role if: - You're a strong communicator with excellent attention to detail and accuracy - You can empathise with customers and have a naturally helpful attitude - You're IT literate and have a desire to learn and improve- You can work independently, on your own initiative as well as part of a team - You have tons of enthusiasm, self-motivation & a willingness to operate flexibly - You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels- You understand the need for diligence with reporting and can identify any risk areas- You have beginner to intermediate knowledge of Excel What you'll be busy doing: - Answering and responding to Partners billing queries via telephone or email- Liaising with internal teams to resolve billing queries- Completion of routine administrative duties- Run reports and updating spreadsheets- Monitor and report on business impacting issues relating to key accounts - Liaising with internal and external auditors and dealing with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Ensure correct and accurate information on customer accounts is always maintained- Support the Billing Manager with ongoing improvements to the billing function Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
IT Engineer needed to cover one of our clients Schools in the Hassocks area. Salary £25,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 18, 2024
Full time
IT Engineer needed to cover one of our clients Schools in the Hassocks area. Salary £25,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Sensory Services by Sight for Surrey
Leatherhead, Surrey
PA (full-time) 36 hours per week Salary up to £30,000 per annum Sensory Services by Sight for Surrey has been established for over 100 years and is the major provider of services for people who are Deaf, hard of hearing, blind, partially sighted, and deafblind in Surrey. We are seeking a professional, experienced PA for our Chief Executive and to provide support to our Board of Trustees. The candidate will need to have excellent administrative skills, be organised and confident, with accurate minute taking ability. They should be practised in work that requires confidentiality, patience and tact, with a good understanding of data protection. A full driving licence and own vehicle are essential, as driving the Chief Executive to meetings and events, and note taking at them, is part of the role. Candidates should demonstrate that they are approachable and enjoy meeting new people, have an eye for detail, and thrive in a busy environment with a positive 'cando' attitude. A Disclosure and Barring Service will be required which we can arrange. Principal Accountabilities: Provide PA support to Chief Executive, including driving and attendance at external events such as businesses, meetings with people we support, networking events, providing appropriate support as directed. Daily diary check-ins with Chief Executive, ensuring they have all the information they need to perform their role and to minimise interruptions. Taking and producing notes or minutes at events and in meetings and helping to fill out any written forms. Collating material for the regular Chief Executive's update and processing Access to Work paperwork for sign off. Provide governance and secretariat services to Sight for Surrey Board, the Chief Executive, senior managers and staff, including the management and minuting of Trustee meetings/events (considering the accessibility needs of all Trustees), senior management team and staff meetings. Provide assistance to Trustees and other Senior Managers. Assist when required, to provide cover for front desk. Assist when required in organisation and collation of bid or contract documents. Manage the holding of contracts and reporting schedule. Assist when required in event organisation. Competencies Required: Strategic Management and Operational Management Understands the objectives in the Strategic Plan and how these contribute to the mission of Sight for Surrey. Planning administrative work to meet timescales and standards. Making Things Happen Organising the priorities of self and others to ensure that quality administration is achieved. Demonstrate a consultative and informed approach to problem solving. Being able to liaise internally and externally within and between local authority, charity and commercial agencies. Managing crises effectively. Strives to move administration matters forward. Developing Others/Team Development Sharing your knowledge and skills with others. Supporting others in their development and contributing positively to team development. Communication Communicates information to the right people in a regular and timely fashion, using the best and most appropriate method possible. Ensuring that important communications are accessible to others. Demonstrating an understanding of the communication needs of vision impaired people and those who are hard of hearing/Deaf. Acting on feedback in order to constantly improve systems. Demonstrates a wide 'sense of awareness'. Personal Impact Making a positive impression on people as a consequence of their personal style, strengths, enthusiasm and credibility. Professionally managing conflict or adversity. Acting with integrity and in line with the principles of equal opportunities. Striving to develop the competencies that the organisation needs. Showing integrity, honesty and professionalism. Demonstrating personal authority and confidence and the ability to be flexible when necessary. Being visible and reliable, doing what is promised. Respecting the opinion and expertise of others. Customer Focus Building good professional relationships internally and externally and ensuring that feedback is acted upon without delay to improve services. Use of IT Using IT to its fullest potential and enabling others to do the same. Skills and Experience: Excellent administrative/IT skills, including experience of all Microsoft Office products. Experience in minute taking, including the ability to take shorthand or speed written notes. Good interpersonal skills, including telephone work. Experience in work that requires confidentiality, patience and tact, with a good understanding of data protection. A full driving license and own vehicle are essential. Physical Requirements/Effort: Able to undertake office-based work, as well as driving and acting as a guide. Working Environment: Office based, but with the ability to work from home non-contractually on occasions. We can offer you: A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays). Investment in your development, with training opportunities available. Access to an Employee Assistance Programme. Pension contributions 6% matched using the Pensions Trust. Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses. Wide range of training opportunities suitable for your role. A growing range of other staff benefits. A fun and friendly team!
May 18, 2024
Full time
PA (full-time) 36 hours per week Salary up to £30,000 per annum Sensory Services by Sight for Surrey has been established for over 100 years and is the major provider of services for people who are Deaf, hard of hearing, blind, partially sighted, and deafblind in Surrey. We are seeking a professional, experienced PA for our Chief Executive and to provide support to our Board of Trustees. The candidate will need to have excellent administrative skills, be organised and confident, with accurate minute taking ability. They should be practised in work that requires confidentiality, patience and tact, with a good understanding of data protection. A full driving licence and own vehicle are essential, as driving the Chief Executive to meetings and events, and note taking at them, is part of the role. Candidates should demonstrate that they are approachable and enjoy meeting new people, have an eye for detail, and thrive in a busy environment with a positive 'cando' attitude. A Disclosure and Barring Service will be required which we can arrange. Principal Accountabilities: Provide PA support to Chief Executive, including driving and attendance at external events such as businesses, meetings with people we support, networking events, providing appropriate support as directed. Daily diary check-ins with Chief Executive, ensuring they have all the information they need to perform their role and to minimise interruptions. Taking and producing notes or minutes at events and in meetings and helping to fill out any written forms. Collating material for the regular Chief Executive's update and processing Access to Work paperwork for sign off. Provide governance and secretariat services to Sight for Surrey Board, the Chief Executive, senior managers and staff, including the management and minuting of Trustee meetings/events (considering the accessibility needs of all Trustees), senior management team and staff meetings. Provide assistance to Trustees and other Senior Managers. Assist when required, to provide cover for front desk. Assist when required in organisation and collation of bid or contract documents. Manage the holding of contracts and reporting schedule. Assist when required in event organisation. Competencies Required: Strategic Management and Operational Management Understands the objectives in the Strategic Plan and how these contribute to the mission of Sight for Surrey. Planning administrative work to meet timescales and standards. Making Things Happen Organising the priorities of self and others to ensure that quality administration is achieved. Demonstrate a consultative and informed approach to problem solving. Being able to liaise internally and externally within and between local authority, charity and commercial agencies. Managing crises effectively. Strives to move administration matters forward. Developing Others/Team Development Sharing your knowledge and skills with others. Supporting others in their development and contributing positively to team development. Communication Communicates information to the right people in a regular and timely fashion, using the best and most appropriate method possible. Ensuring that important communications are accessible to others. Demonstrating an understanding of the communication needs of vision impaired people and those who are hard of hearing/Deaf. Acting on feedback in order to constantly improve systems. Demonstrates a wide 'sense of awareness'. Personal Impact Making a positive impression on people as a consequence of their personal style, strengths, enthusiasm and credibility. Professionally managing conflict or adversity. Acting with integrity and in line with the principles of equal opportunities. Striving to develop the competencies that the organisation needs. Showing integrity, honesty and professionalism. Demonstrating personal authority and confidence and the ability to be flexible when necessary. Being visible and reliable, doing what is promised. Respecting the opinion and expertise of others. Customer Focus Building good professional relationships internally and externally and ensuring that feedback is acted upon without delay to improve services. Use of IT Using IT to its fullest potential and enabling others to do the same. Skills and Experience: Excellent administrative/IT skills, including experience of all Microsoft Office products. Experience in minute taking, including the ability to take shorthand or speed written notes. Good interpersonal skills, including telephone work. Experience in work that requires confidentiality, patience and tact, with a good understanding of data protection. A full driving license and own vehicle are essential. Physical Requirements/Effort: Able to undertake office-based work, as well as driving and acting as a guide. Working Environment: Office based, but with the ability to work from home non-contractually on occasions. We can offer you: A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays). Investment in your development, with training opportunities available. Access to an Employee Assistance Programme. Pension contributions 6% matched using the Pensions Trust. Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses. Wide range of training opportunities suitable for your role. A growing range of other staff benefits. A fun and friendly team!
Job Description Activation Manager Reporting of the Role This role reports to Group Activation Manager Overview of job The Activation Manager will use their ability to build and foster strong relationships with key stakeholders across outdoor agencies (specialists) and ensure we deliver best in class service. You will take ownership of key accounts from an implementational perspective seeing campaigns through from planning to activation via traditional and automated trading routes with our specialists, ensuring you are maintaining weekly revenue tracking for your business unit. You will align with the Group Activation Manager and Agency Managers to ensure we are aligning on our sales strategy by influencing sustainable revenue growth at implementational planning phase by maximising share & best prices on every piece of business whilst identifying additional opportunities within the portfolio to create new sales opportunities. Be a team player and know when to incorporate the wider Global business to drive revenue across our key commercial departments (Creative Solutions, Airports, DAXO, Production, etc) You will be a Global ambassador, keeping our key stakeholders up to date with the latest and great developments from Global, ensuring we are getting everyone to love outdoor as much as we do. 3 best things about the job Working on the best Outdoor products in the market, including the number one programmatic offering in outdoor. Your days are guaranteed variety - dealing with client requests, working with your internal counterparts on delivering marketing growth to pitching for your (un)fair share. Customer facing having autonomy on your business unit from planning to trading. You are the face of Global within your specialist patch, with the freedom to own and develop relationships with Specialist planning and buying teams. Measures of success - Revenue and product mix targets Proactive Pitch KPI's Specific client growth targets: acquisition, growth and retention Pitch conversion rates - supporting your team to ensure they are working with their agency counterpart to ensure pitches turn into bookings and that those pitches work there way through from agency to specialist planning/booking Scores in specialist media owner surveys Integration with other Global departments and commitment to 'One Global' culture In the first few months, you would have: Demonstrated a strong understanding of all Global products and environments and able to clearly articulate the sales benefits of each. With support of your Group Activation Manager and Head of Trading deliver pricing recommendations based off Global pricing guidelines. Understand the wider Global and DAXO portfolio Regular face to face time with your specialist/agencies; Hot Desk, Status Meetings & Inspiration Sessions Built strong relationships and rapport with your key contacts. Undertaken the Global Outdoor new training programme Collaborate with your OOH agencies to grow sales opportunities Fostered a relationship with your internal team and built am efficient way of working Presented in front of your key customers and internal colleagues Responsibilities of the role Understand the key challenges and issues your customers face and ensure that your team are helping to provide solutions to these challenges to ensure we are perceived as a key partner Ensure you deliver exceptional customer service and ensure the smooth running of the day-to-day business. This will include forecasting for your business on a three-monthly rolling basis and working closely with the Group Activation Manager and Agency team to ensure the delivery of weekly targets Understand and contribute to delivering weekly, monthly and quarterly sales targets across your sales team and floor. Have an enthusiastic and can-do attitude in a difficult economy and support the commercial directors in key department initiatives to build a 'One Global' culture Regular alignment with your Agency Manager to ensure you are knowledge sharing briefs and intel Collaboration with your agency counterparts to build quarterly strategic business plans across your client base. Own the investment arm of your business unit with support form your Group Activation Manager and Head of Trading Ability to use audience measurement tools, revenue dashboards and industry data tools (Nielsen and Aureus) What you will need Experience Demonstrate media sales experience as an experienced Account Manager in Trading and/or Planning division. An understanding of the UK media market place. Proactive sales approach and able to deliver creative and innovative solutions. Resilient and flexible individual Highly developed interpersonal skills with excellent verbal and written communication skills. Thorough understanding of the key challenges we face commercially and how we may overcome these Qualifications No formal qualifications required Soft skills Excellent time management and personal organisation Clear communication to a wide variety of role types including to customers Excellent teamwork Technical skills Ability to use Keynote, PowerPoint, Excel, Good understanding of the application of industry measurement tools - Route Ability to pick up new systems and tools (guidance provided provided) Everyone is welcome at Global Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you. We will always seek to make appropriate adjustments to the recruitment process and workplace to be fully inclusive to people with different needs and working styles. If you require us to make any reasonable adjustments for you or to disclose a condition, please email
May 17, 2024
Full time
Job Description Activation Manager Reporting of the Role This role reports to Group Activation Manager Overview of job The Activation Manager will use their ability to build and foster strong relationships with key stakeholders across outdoor agencies (specialists) and ensure we deliver best in class service. You will take ownership of key accounts from an implementational perspective seeing campaigns through from planning to activation via traditional and automated trading routes with our specialists, ensuring you are maintaining weekly revenue tracking for your business unit. You will align with the Group Activation Manager and Agency Managers to ensure we are aligning on our sales strategy by influencing sustainable revenue growth at implementational planning phase by maximising share & best prices on every piece of business whilst identifying additional opportunities within the portfolio to create new sales opportunities. Be a team player and know when to incorporate the wider Global business to drive revenue across our key commercial departments (Creative Solutions, Airports, DAXO, Production, etc) You will be a Global ambassador, keeping our key stakeholders up to date with the latest and great developments from Global, ensuring we are getting everyone to love outdoor as much as we do. 3 best things about the job Working on the best Outdoor products in the market, including the number one programmatic offering in outdoor. Your days are guaranteed variety - dealing with client requests, working with your internal counterparts on delivering marketing growth to pitching for your (un)fair share. Customer facing having autonomy on your business unit from planning to trading. You are the face of Global within your specialist patch, with the freedom to own and develop relationships with Specialist planning and buying teams. Measures of success - Revenue and product mix targets Proactive Pitch KPI's Specific client growth targets: acquisition, growth and retention Pitch conversion rates - supporting your team to ensure they are working with their agency counterpart to ensure pitches turn into bookings and that those pitches work there way through from agency to specialist planning/booking Scores in specialist media owner surveys Integration with other Global departments and commitment to 'One Global' culture In the first few months, you would have: Demonstrated a strong understanding of all Global products and environments and able to clearly articulate the sales benefits of each. With support of your Group Activation Manager and Head of Trading deliver pricing recommendations based off Global pricing guidelines. Understand the wider Global and DAXO portfolio Regular face to face time with your specialist/agencies; Hot Desk, Status Meetings & Inspiration Sessions Built strong relationships and rapport with your key contacts. Undertaken the Global Outdoor new training programme Collaborate with your OOH agencies to grow sales opportunities Fostered a relationship with your internal team and built am efficient way of working Presented in front of your key customers and internal colleagues Responsibilities of the role Understand the key challenges and issues your customers face and ensure that your team are helping to provide solutions to these challenges to ensure we are perceived as a key partner Ensure you deliver exceptional customer service and ensure the smooth running of the day-to-day business. This will include forecasting for your business on a three-monthly rolling basis and working closely with the Group Activation Manager and Agency team to ensure the delivery of weekly targets Understand and contribute to delivering weekly, monthly and quarterly sales targets across your sales team and floor. Have an enthusiastic and can-do attitude in a difficult economy and support the commercial directors in key department initiatives to build a 'One Global' culture Regular alignment with your Agency Manager to ensure you are knowledge sharing briefs and intel Collaboration with your agency counterparts to build quarterly strategic business plans across your client base. Own the investment arm of your business unit with support form your Group Activation Manager and Head of Trading Ability to use audience measurement tools, revenue dashboards and industry data tools (Nielsen and Aureus) What you will need Experience Demonstrate media sales experience as an experienced Account Manager in Trading and/or Planning division. An understanding of the UK media market place. Proactive sales approach and able to deliver creative and innovative solutions. Resilient and flexible individual Highly developed interpersonal skills with excellent verbal and written communication skills. Thorough understanding of the key challenges we face commercially and how we may overcome these Qualifications No formal qualifications required Soft skills Excellent time management and personal organisation Clear communication to a wide variety of role types including to customers Excellent teamwork Technical skills Ability to use Keynote, PowerPoint, Excel, Good understanding of the application of industry measurement tools - Route Ability to pick up new systems and tools (guidance provided provided) Everyone is welcome at Global Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you. We will always seek to make appropriate adjustments to the recruitment process and workplace to be fully inclusive to people with different needs and working styles. If you require us to make any reasonable adjustments for you or to disclose a condition, please email
Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients. You will be responsible for enabling the Wealth and Personal Banking mission of "Opening up a world of opportunity" by delivering the distribution of Red Brand Retail Banking to customers across the UK and internationally. You will drive the growth of HSBC UK in the right way, placing customers at the heart of everything we do in an engaging, efficient, and sustainable way. You will lead multiple teams across the UK, encouraging diversity and differentiation through a deep understanding across all inbound and outbound customer contacts via text, voice (human or automated), in person or online. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: • Lead and motivate teams to support our frontline colleagues to deliver best in industry quality and service across all customer channels, supporting our long-term strategic goals. • Set the strategy for access to cash interacting with several important external relationships such as FCA and UK Finance. • Own all the cash journeys in the UK Branch Network setting the processes, procedures, optimising cash management protocols, driving security standards and making it as efficient process as possible. • Drive the day-to-day operational running of national ATM estate ensuring availability is maximised. • Create a clear and compelling employee value proposition for WPB both internally and externally that differentiate us from our peers/competitors. Requirements To be successful in this role you should meet the following requirements: • Previous experience of cash and self-services operations in a retail environment. • Experience leading large high performing teams across different business areas. • A comprehensive understanding of Consumer Duty. • Experience delivering significant change both digital and non-digital which improves business in a way that inspires and engages those around them. • A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services. This is a hybrid role based in 8CS London / 1CS Birmingham. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: . Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.
May 17, 2024
Full time
Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients. You will be responsible for enabling the Wealth and Personal Banking mission of "Opening up a world of opportunity" by delivering the distribution of Red Brand Retail Banking to customers across the UK and internationally. You will drive the growth of HSBC UK in the right way, placing customers at the heart of everything we do in an engaging, efficient, and sustainable way. You will lead multiple teams across the UK, encouraging diversity and differentiation through a deep understanding across all inbound and outbound customer contacts via text, voice (human or automated), in person or online. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: • Lead and motivate teams to support our frontline colleagues to deliver best in industry quality and service across all customer channels, supporting our long-term strategic goals. • Set the strategy for access to cash interacting with several important external relationships such as FCA and UK Finance. • Own all the cash journeys in the UK Branch Network setting the processes, procedures, optimising cash management protocols, driving security standards and making it as efficient process as possible. • Drive the day-to-day operational running of national ATM estate ensuring availability is maximised. • Create a clear and compelling employee value proposition for WPB both internally and externally that differentiate us from our peers/competitors. Requirements To be successful in this role you should meet the following requirements: • Previous experience of cash and self-services operations in a retail environment. • Experience leading large high performing teams across different business areas. • A comprehensive understanding of Consumer Duty. • Experience delivering significant change both digital and non-digital which improves business in a way that inspires and engages those around them. • A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services. This is a hybrid role based in 8CS London / 1CS Birmingham. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: . Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.
Team Manager Elogs Location: Office based St Ives, Cambridgeshire Salary: £27,300 + Benefits Job Type: Full time Hours: Monday to Friday 8:30am 5pm, On call cover and 1 week in 4 for weekend cover About Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity. Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role To ensure the smooth running of the service desk for allocated customer accounts. Driving service excellence and efficient performance of the team. Key Duties Line management of the team Ensuring KPI s and SLA s are met on allocated customer accounts Weekly reporting on Service Desk statistics Implementing approved solutions for improved performance Coaching and management of direct reports Producing and maintaining process documentation for customer accounts Investigate and respond to complaints from clients Managing staff allocation across client accounts on a day-to-day basis Working with Other Team Manager Colleagues to ensure cover & Collaborative working across the Service Desk Providing support and cover for other Team Managers Attend meetings with Client Account managers Occasional attendance at client meetings Providing on-call out of hours escalation support (Nights & Weekends) on a rota basis 1st line holiday approval & absence reporting Undertaking annual performance reviews of direct reports Skills & Experience Logical thinker & Problem Solver Minimum 3 years experience in a customer service environment Experience in people and team management. Articulate & Personable Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning online learning materials Support with professional membership costs INDHS
May 17, 2024
Full time
Team Manager Elogs Location: Office based St Ives, Cambridgeshire Salary: £27,300 + Benefits Job Type: Full time Hours: Monday to Friday 8:30am 5pm, On call cover and 1 week in 4 for weekend cover About Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity. Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role To ensure the smooth running of the service desk for allocated customer accounts. Driving service excellence and efficient performance of the team. Key Duties Line management of the team Ensuring KPI s and SLA s are met on allocated customer accounts Weekly reporting on Service Desk statistics Implementing approved solutions for improved performance Coaching and management of direct reports Producing and maintaining process documentation for customer accounts Investigate and respond to complaints from clients Managing staff allocation across client accounts on a day-to-day basis Working with Other Team Manager Colleagues to ensure cover & Collaborative working across the Service Desk Providing support and cover for other Team Managers Attend meetings with Client Account managers Occasional attendance at client meetings Providing on-call out of hours escalation support (Nights & Weekends) on a rota basis 1st line holiday approval & absence reporting Undertaking annual performance reviews of direct reports Skills & Experience Logical thinker & Problem Solver Minimum 3 years experience in a customer service environment Experience in people and team management. Articulate & Personable Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning online learning materials Support with professional membership costs INDHS
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance Job Type: Full time / Permanent Job Description About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients' Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company's profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a 'can-do' attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants' visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years' experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts . click apply for full job details
May 17, 2024
Full time
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance Job Type: Full time / Permanent Job Description About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients' Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company's profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a 'can-do' attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants' visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years' experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts . click apply for full job details
LHH are currently working with a leading international charity with the recruitment of a Group Technical Accountant role on a permanent basis. Reporting into the Group Accounting Manager you will ensure that the charity is compliant with FRS, Charity SORP and other statutory / regulatory requirements. The successful candidate will ideally be working in a technical / financial reporting role within another charity or be looking to make the first move from an accountancy practice into industry and be willing to take on a role that will focus on accounting standards and making sure the group remains up to date and compliant with IFRS developments. Key responsibilities will include: Preparation and review of FRS and UKGAAP reporting and technical accounting papers Advice, support and consult stakeholders in relation to technical accounting issues, and provide technical expertise on complex accounting issues Liaison with auditors on technical accounting issues Interpret and implement new IFRS developments/standards, including assisting with the project management and oversight of significant changes in standards impacting the Group's reporting processes, and advice on preparing external disclosure notes Provide internal and ad-hoc training and advice on technical accounting, new developments and standards and technical accounting leadership and support for ongoing and new projects Provide analytics, guidance and support on specific technical accounting areas such as Fixed Assets, End of Service Benefits, VAT and other tax issues including responding to service desk tickets and the month end processes Key skills / experience required: Qualified Accountant (ACA, ACCA or equivalent) Proven technical knowledge of IFRS standards Excellent communication and presentation skills Strong process improvement background The Group Technical Accountant role is being recruited on either a hybrid or fully remote basis (please note you will need to travel to the Sussex based office once per quarter for meetings and you must be UK based). Salary is up to 51k max plus excellent pension and benefits.
May 17, 2024
Full time
LHH are currently working with a leading international charity with the recruitment of a Group Technical Accountant role on a permanent basis. Reporting into the Group Accounting Manager you will ensure that the charity is compliant with FRS, Charity SORP and other statutory / regulatory requirements. The successful candidate will ideally be working in a technical / financial reporting role within another charity or be looking to make the first move from an accountancy practice into industry and be willing to take on a role that will focus on accounting standards and making sure the group remains up to date and compliant with IFRS developments. Key responsibilities will include: Preparation and review of FRS and UKGAAP reporting and technical accounting papers Advice, support and consult stakeholders in relation to technical accounting issues, and provide technical expertise on complex accounting issues Liaison with auditors on technical accounting issues Interpret and implement new IFRS developments/standards, including assisting with the project management and oversight of significant changes in standards impacting the Group's reporting processes, and advice on preparing external disclosure notes Provide internal and ad-hoc training and advice on technical accounting, new developments and standards and technical accounting leadership and support for ongoing and new projects Provide analytics, guidance and support on specific technical accounting areas such as Fixed Assets, End of Service Benefits, VAT and other tax issues including responding to service desk tickets and the month end processes Key skills / experience required: Qualified Accountant (ACA, ACCA or equivalent) Proven technical knowledge of IFRS standards Excellent communication and presentation skills Strong process improvement background The Group Technical Accountant role is being recruited on either a hybrid or fully remote basis (please note you will need to travel to the Sussex based office once per quarter for meetings and you must be UK based). Salary is up to 51k max plus excellent pension and benefits.
Contracts Manager/Accounts Support: We are a security system Installer and Maintainer. We have been providing security solutions both commercial and residential for over 20 years and is one of a Hertfordshire's leading security providers. We are currently looking to recruit on a Permanent basis an experienced Contracts Manager to join our team at RVTV Security Group Ltd in Hertford. The successful candidate will provide full administrative support to the Servicing, Sales and Operations Team to ensure the smooth administration of our internal database and all contracts types. As the Contracts Manager, you will be working alongside the administration team and will be responsible for timely, accurate, coordinated and efficient processing of Contracts along with the successful management of working relationships with customers. Working as the primary point of contact for all contract renewals and new sales contracts and extensions contracts. Running the day-to-day administration across our key existing contracts. Supporting the management team in production of data and reports for review deadlines. Compliance Management. Reporting the latest monthly statics for won and loss customers. This role will also work closely with our accounts team providing support to the Accounts Manager when required. You will also cover our Sales Invoicing desk during holiday leave or when required. The main duties and responsibilities are: Managing the maintenance & monitoring contracts. Invoicing new maintenance/monitoring contracts and updating our Field motion database. Emailing out renewal invoices & offer letters. Follow up calls to seek approval for new offers Follow up calls/emails to project managers to obtain purchase orders for renewing contracts Sending out new offers to customers whose system is 1 year old. Monthly update collated on won and lost contracts to MD. Allocating costs against maintenance/monitoring jobs Chasing all contract overdue invoices via telephone & follow up emails. We use Quickbooks online for our accounting programme. Carrying out our Annual SSAIB security inspection audit. Booking in fire services for Salesman. Allocating warranty costs for all salesman and updating/collating spreadsheet costs. Reviewing open service list report. Chasing for completed job sheets from subcontractors and updating field motion as job closed. Putting site on test when engineers completing service. Checking daily alarm reports and updating customer. Applying for URN's. Updating keyholder details online. Generating new sales invoices for all salesman whilst covering annual leave. Assisting the Accounts department when required. Assisting with the telephones liaising with clients and engineers. This role will be varied with the opportunity to progress within the company. Full training will be given working in relaxed & friendly office environment. Full time position working 40hrs or 45hrs salary dependant on chosen hours. Working Hours Monday to Friday are 9am - 5pm or 8am-5pm Salary is between £27,000 - £32,000 dependent upon experience 28 days holiday (including bank holidays) Based in Hertford, close to the town centre - parking on site. Company Pension Essential Skills required = - Experience in a similar role would be preferred. - Self-motivated with excellent attention to detail - A team player, also able to work on own initiative - Strong communications skills written and telephone. - Proficient in all Microsoft Office packages particularly, Excel, Outlook - Organisational skills & Committed to task completion - Flexible team worker with a positive attitude - React and respond to all customer enquiries with a sense of urgency - Support the team to succeed to meet all agreed targets - Extremely well organised, efficient and be able to work on a number of tasks at the same time. Previous experience working in the security sector is preferred ideally. Please email your CV to be considered for this position and an interview will be arranged should your application be successful.
May 17, 2024
Full time
Contracts Manager/Accounts Support: We are a security system Installer and Maintainer. We have been providing security solutions both commercial and residential for over 20 years and is one of a Hertfordshire's leading security providers. We are currently looking to recruit on a Permanent basis an experienced Contracts Manager to join our team at RVTV Security Group Ltd in Hertford. The successful candidate will provide full administrative support to the Servicing, Sales and Operations Team to ensure the smooth administration of our internal database and all contracts types. As the Contracts Manager, you will be working alongside the administration team and will be responsible for timely, accurate, coordinated and efficient processing of Contracts along with the successful management of working relationships with customers. Working as the primary point of contact for all contract renewals and new sales contracts and extensions contracts. Running the day-to-day administration across our key existing contracts. Supporting the management team in production of data and reports for review deadlines. Compliance Management. Reporting the latest monthly statics for won and loss customers. This role will also work closely with our accounts team providing support to the Accounts Manager when required. You will also cover our Sales Invoicing desk during holiday leave or when required. The main duties and responsibilities are: Managing the maintenance & monitoring contracts. Invoicing new maintenance/monitoring contracts and updating our Field motion database. Emailing out renewal invoices & offer letters. Follow up calls to seek approval for new offers Follow up calls/emails to project managers to obtain purchase orders for renewing contracts Sending out new offers to customers whose system is 1 year old. Monthly update collated on won and lost contracts to MD. Allocating costs against maintenance/monitoring jobs Chasing all contract overdue invoices via telephone & follow up emails. We use Quickbooks online for our accounting programme. Carrying out our Annual SSAIB security inspection audit. Booking in fire services for Salesman. Allocating warranty costs for all salesman and updating/collating spreadsheet costs. Reviewing open service list report. Chasing for completed job sheets from subcontractors and updating field motion as job closed. Putting site on test when engineers completing service. Checking daily alarm reports and updating customer. Applying for URN's. Updating keyholder details online. Generating new sales invoices for all salesman whilst covering annual leave. Assisting the Accounts department when required. Assisting with the telephones liaising with clients and engineers. This role will be varied with the opportunity to progress within the company. Full training will be given working in relaxed & friendly office environment. Full time position working 40hrs or 45hrs salary dependant on chosen hours. Working Hours Monday to Friday are 9am - 5pm or 8am-5pm Salary is between £27,000 - £32,000 dependent upon experience 28 days holiday (including bank holidays) Based in Hertford, close to the town centre - parking on site. Company Pension Essential Skills required = - Experience in a similar role would be preferred. - Self-motivated with excellent attention to detail - A team player, also able to work on own initiative - Strong communications skills written and telephone. - Proficient in all Microsoft Office packages particularly, Excel, Outlook - Organisational skills & Committed to task completion - Flexible team worker with a positive attitude - React and respond to all customer enquiries with a sense of urgency - Support the team to succeed to meet all agreed targets - Extremely well organised, efficient and be able to work on a number of tasks at the same time. Previous experience working in the security sector is preferred ideally. Please email your CV to be considered for this position and an interview will be arranged should your application be successful.
Senior IT Project Manager - Telephony expert My client, a leading Financial Services group, are embarking on a significant merger / integration programme to join with another significant FS brand. I am hiring for a number of project based roles (Outside IR35) for an initial 6 month contract (but likely to take between 2 - 3 years to complete). I'm interested in speaking to people who have all of the below criteria and who are able to start a new contract role by 10th June 2024 at the latest. All applicants which do not meet the criteria below will not be considered, the client have some specific skill / capability gaps and this is why we are supporting them in bringing in external consultants: Must have experience working on Telephony Projects (advantageous to have experience of the 'Google Voice' product) Must have demonstrable track record working as an Interim IT Project Manager (Telephony) Must have experience working in heavily regulated sector - Insurance OR Financial Services Must have experience working on Merger / Integration / Acquisition projects before Must be able to start by 10th June with own Limited company set up (Outside IR35) Azure Virtual Desktop experience also considered advantageous Please apply by sending an updated CV which clearly outlines all of the above experience, many thanks in advance
May 17, 2024
Contractor
Senior IT Project Manager - Telephony expert My client, a leading Financial Services group, are embarking on a significant merger / integration programme to join with another significant FS brand. I am hiring for a number of project based roles (Outside IR35) for an initial 6 month contract (but likely to take between 2 - 3 years to complete). I'm interested in speaking to people who have all of the below criteria and who are able to start a new contract role by 10th June 2024 at the latest. All applicants which do not meet the criteria below will not be considered, the client have some specific skill / capability gaps and this is why we are supporting them in bringing in external consultants: Must have experience working on Telephony Projects (advantageous to have experience of the 'Google Voice' product) Must have demonstrable track record working as an Interim IT Project Manager (Telephony) Must have experience working in heavily regulated sector - Insurance OR Financial Services Must have experience working on Merger / Integration / Acquisition projects before Must be able to start by 10th June with own Limited company set up (Outside IR35) Azure Virtual Desktop experience also considered advantageous Please apply by sending an updated CV which clearly outlines all of the above experience, many thanks in advance
A Receptionist / Office Administrator is needed to join our team at LM Technologies based in Canary Wharf, London on a part-time basis (Mon-Weds). LM Technologies empowers organisations across the globe through innovative, high-quality wireless solutions. We are a close-knit and welcoming team at an exciting point in our growth. We re now looking for the right person to join us on this phase of our journey. About Us Established in 2004, we use world-leading technologies and standards to design, develop and manufacture hardware, firmware and software applications that drive innovation across a wide range of industries. Our modules and adaptors can be found worldwide in products as diverse as life-saving medical equipment, surveillance, retail point-of-sale, agricultural machinery, home coffee makers and much more. Key Responsibilities: General reception and office administration duties Correctly code and input supplier invoices into the accounting system Process staff expenses Manage multi-currency petty cash floats Arrange team social events Provide administrative support to Management Project administration Required Skills: Excellent communication skills (written and verbal) Strong organisational and time management skills Good attention to detail Answering calls, enquiries and requests and dealing with them satisfactorily Be able to deal with a high-volume workload The ability to prioritise work efficiently The ability to work in a team or by yourself Good level of competence in IT Demonstrate proficiency with Microsoft Office Excel, Word, PowerPoint Flexible attitude to deal with changing day to day requirements Benefits: Competitive salary 23 days Annual Leave + Bank Holidays + 2 days family care Ongoing support and personal development Canary Wharf office location with in-house gym Study Support towards a qualification relevant to your role Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous experience or job titles including; Administrative Assistant, Front Desk Coordinator, Office Coordinator, Administrative Receptionist, Office Assistant, Reception Administrator, Administrative Support Officer, Office Receptionist, Front Office Assistant, Office Manager Assistant may also be considered for this role.
May 17, 2024
Full time
A Receptionist / Office Administrator is needed to join our team at LM Technologies based in Canary Wharf, London on a part-time basis (Mon-Weds). LM Technologies empowers organisations across the globe through innovative, high-quality wireless solutions. We are a close-knit and welcoming team at an exciting point in our growth. We re now looking for the right person to join us on this phase of our journey. About Us Established in 2004, we use world-leading technologies and standards to design, develop and manufacture hardware, firmware and software applications that drive innovation across a wide range of industries. Our modules and adaptors can be found worldwide in products as diverse as life-saving medical equipment, surveillance, retail point-of-sale, agricultural machinery, home coffee makers and much more. Key Responsibilities: General reception and office administration duties Correctly code and input supplier invoices into the accounting system Process staff expenses Manage multi-currency petty cash floats Arrange team social events Provide administrative support to Management Project administration Required Skills: Excellent communication skills (written and verbal) Strong organisational and time management skills Good attention to detail Answering calls, enquiries and requests and dealing with them satisfactorily Be able to deal with a high-volume workload The ability to prioritise work efficiently The ability to work in a team or by yourself Good level of competence in IT Demonstrate proficiency with Microsoft Office Excel, Word, PowerPoint Flexible attitude to deal with changing day to day requirements Benefits: Competitive salary 23 days Annual Leave + Bank Holidays + 2 days family care Ongoing support and personal development Canary Wharf office location with in-house gym Study Support towards a qualification relevant to your role Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous experience or job titles including; Administrative Assistant, Front Desk Coordinator, Office Coordinator, Administrative Receptionist, Office Assistant, Reception Administrator, Administrative Support Officer, Office Receptionist, Front Office Assistant, Office Manager Assistant may also be considered for this role.
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK s leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
May 17, 2024
Full time
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK s leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!