Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
May 18, 2024
Full time
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
Summary The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong.Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the DepartmentThe Theology team is part of Faith and Public Life which leads the church's national work on ethics, public policy and relationships beyond the Church of England, including with government and Parliament, civil society, other Christian churches and other faiths. The Theology team works alongside the Parliamentary and Public Policy teams, teams covering Anglican Communion affairs, Ecumenical relations and Inter-religious affairs, and a number of project teams working on issues as diverse disability and social impact investment. There is a strong collaborative working culture across the whole team. The whole department is supported by an administrative team each of whom specialises in supporting one or two areas of the department's work while supporting one another with the overall flow of work. What you'll be doingThe post-holder will provide administrative support for the Theology Team within Faith and Public Life - a sub-team comprising the National Theological Adviser, the National Worship and Liturgical Adviser and a Theology Officer who, together, support the church, the bishops and the archbishops in their engagement with a wide range of theological issues. You will provide high quality Executive Assistant support to the Faith and Public Life team, specialising in administrative support to the Theology team, and undertaking other administrative roles from time to time. Main duties and responsibilities A. General Managing and prioritising communications, whether by phone, e-mail, letter or in person, enabling the sub-team to achieve their objectives while ensuring timely responses. Taking responsibility for dealing with and resolving enquiries. Receiving and greeting visitors. Arranging meetings, circulating agendas and other papers and taking minutes at meetings. Proactively supporting team members with research as required. Organising events and being present on site to liaise with events, hospitality and security staff to ensure their smooth running. B. In support of the Theology Team Supporting the work of the Adviser for Theology and of the Faith and Order Commission. Carrying out research and preparing material as requested by the Adviser for Theology. Contributing to researching, drafting and editing material. Overseeing and coordinating all planning and preparation for meetings of the Faith and Order Commission and associated groups. Liaising closely with colleagues and communicating directly with members of those bodies as appropriate. Drafting reports and other documents needed for these meetings in cooperation with the Adviser for Theology, preparing agendas, distributing papers, taking minutes and ensuring follow-up. Liaising and working with Church House Publishing and other publishers regarding the publication of FAOC material Collaborating with the CofE digital team for the production of theology-related resources as appropriate. Arranging physical meetings and travel as required. Monitoring the work of other bodies, such as the Council for Christian Unity, to help identify areas of overlap and ensure ongoing collaboration, as well as with the Digital Team (relevant web pages on the Church of England site, social media and distribution of electronic and printed documents). Taking lead where appropriate and assisting with general administrative tasks within the team as required and helping to provide cover for colleagues when needed. Undertaking such other work as may reasonably be required. All staff working at Lambeth Palace share responsibility to promote and maintain a strong safeguarding culture with regard to children and vulnerable adults, including identifying the key actions they should take given their role and responsibilities. About YouThe Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. EssentialKnowledge/Experience Excellent knowledge of Microsoft Office including MS Word, Outlook and and Excel. Ability to draft and prepare accurate correspondence, briefs, minutes and other material as required. A lively interest in theological questions. Alignment with the values and ethos of the Church of England. Skills & Abilities: Experience of project administration Excellent communication skills, both verbal and written Excellent administration and organisational skills Data gathering and research skills Highly organised and methodical, with the ability to cope with complex priorities Strong collaborative teamwork skills and the ability to easily move between teams. Discreet and diplomatic A strong sense of responsibility that the work issued is of a consistently high standard, with fast response times Good judgement in understanding and dealing with urgent and complex matters across a wide range of issues and often on an international basis A self-starter, able to use initiative and good judgement Ability to work calmly under pressure and adapt to varying demands Ability to create and implement new processes and systems to improve efficiency. Qualifications & Training: Education to a good standard, sufficient to command confidence among colleagues and stakeholders. Circumstances: We welcome applications from people with disabilities and can offer flexibility to accommodate many specific needs. However, the job involves close liaison with other staff and key stakeholders so regular attendance at the office base in London will be required for meetings etc which cannot be held online. Desirable: An understanding of the Church of England's structures Experience of working with organisations in the voluntary sector Experience of organising events, including international residential events. Evidence of theological knowledge. What we offer Our benefits include: A salary of £19,459 (FTE £38,918) per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary. 25 days annual leave FTE (increasing to 30 days within 5 years) plus three additional days (pro-rata) Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster Structured induction programme and access to a range of development opportunities including apprenticeships Access to Occupational Health, and an Employee Assistance Programme Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance. The closing date for applications is Sunday 2 June 2024.Interviews will be held on Friday 7 June 2024.
May 18, 2024
Full time
Summary The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong.Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the DepartmentThe Theology team is part of Faith and Public Life which leads the church's national work on ethics, public policy and relationships beyond the Church of England, including with government and Parliament, civil society, other Christian churches and other faiths. The Theology team works alongside the Parliamentary and Public Policy teams, teams covering Anglican Communion affairs, Ecumenical relations and Inter-religious affairs, and a number of project teams working on issues as diverse disability and social impact investment. There is a strong collaborative working culture across the whole team. The whole department is supported by an administrative team each of whom specialises in supporting one or two areas of the department's work while supporting one another with the overall flow of work. What you'll be doingThe post-holder will provide administrative support for the Theology Team within Faith and Public Life - a sub-team comprising the National Theological Adviser, the National Worship and Liturgical Adviser and a Theology Officer who, together, support the church, the bishops and the archbishops in their engagement with a wide range of theological issues. You will provide high quality Executive Assistant support to the Faith and Public Life team, specialising in administrative support to the Theology team, and undertaking other administrative roles from time to time. Main duties and responsibilities A. General Managing and prioritising communications, whether by phone, e-mail, letter or in person, enabling the sub-team to achieve their objectives while ensuring timely responses. Taking responsibility for dealing with and resolving enquiries. Receiving and greeting visitors. Arranging meetings, circulating agendas and other papers and taking minutes at meetings. Proactively supporting team members with research as required. Organising events and being present on site to liaise with events, hospitality and security staff to ensure their smooth running. B. In support of the Theology Team Supporting the work of the Adviser for Theology and of the Faith and Order Commission. Carrying out research and preparing material as requested by the Adviser for Theology. Contributing to researching, drafting and editing material. Overseeing and coordinating all planning and preparation for meetings of the Faith and Order Commission and associated groups. Liaising closely with colleagues and communicating directly with members of those bodies as appropriate. Drafting reports and other documents needed for these meetings in cooperation with the Adviser for Theology, preparing agendas, distributing papers, taking minutes and ensuring follow-up. Liaising and working with Church House Publishing and other publishers regarding the publication of FAOC material Collaborating with the CofE digital team for the production of theology-related resources as appropriate. Arranging physical meetings and travel as required. Monitoring the work of other bodies, such as the Council for Christian Unity, to help identify areas of overlap and ensure ongoing collaboration, as well as with the Digital Team (relevant web pages on the Church of England site, social media and distribution of electronic and printed documents). Taking lead where appropriate and assisting with general administrative tasks within the team as required and helping to provide cover for colleagues when needed. Undertaking such other work as may reasonably be required. All staff working at Lambeth Palace share responsibility to promote and maintain a strong safeguarding culture with regard to children and vulnerable adults, including identifying the key actions they should take given their role and responsibilities. About YouThe Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. EssentialKnowledge/Experience Excellent knowledge of Microsoft Office including MS Word, Outlook and and Excel. Ability to draft and prepare accurate correspondence, briefs, minutes and other material as required. A lively interest in theological questions. Alignment with the values and ethos of the Church of England. Skills & Abilities: Experience of project administration Excellent communication skills, both verbal and written Excellent administration and organisational skills Data gathering and research skills Highly organised and methodical, with the ability to cope with complex priorities Strong collaborative teamwork skills and the ability to easily move between teams. Discreet and diplomatic A strong sense of responsibility that the work issued is of a consistently high standard, with fast response times Good judgement in understanding and dealing with urgent and complex matters across a wide range of issues and often on an international basis A self-starter, able to use initiative and good judgement Ability to work calmly under pressure and adapt to varying demands Ability to create and implement new processes and systems to improve efficiency. Qualifications & Training: Education to a good standard, sufficient to command confidence among colleagues and stakeholders. Circumstances: We welcome applications from people with disabilities and can offer flexibility to accommodate many specific needs. However, the job involves close liaison with other staff and key stakeholders so regular attendance at the office base in London will be required for meetings etc which cannot be held online. Desirable: An understanding of the Church of England's structures Experience of working with organisations in the voluntary sector Experience of organising events, including international residential events. Evidence of theological knowledge. What we offer Our benefits include: A salary of £19,459 (FTE £38,918) per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary. 25 days annual leave FTE (increasing to 30 days within 5 years) plus three additional days (pro-rata) Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster Structured induction programme and access to a range of development opportunities including apprenticeships Access to Occupational Health, and an Employee Assistance Programme Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance. The closing date for applications is Sunday 2 June 2024.Interviews will be held on Friday 7 June 2024.
Our client is a leading property business which is known for providing excellent customer service to local communities they work in. The client has a long term contract to deliver much-needed improvement works to peoples homes. To help with day to day communications with customers throughout the course of the refurbishments the company are seeking an experienced Resident Liaison Officer click apply for full job details
May 18, 2024
Full time
Our client is a leading property business which is known for providing excellent customer service to local communities they work in. The client has a long term contract to deliver much-needed improvement works to peoples homes. To help with day to day communications with customers throughout the course of the refurbishments the company are seeking an experienced Resident Liaison Officer click apply for full job details
Business Support Officer Hackney Job Role This job role is to provide comprehensive, customer focused, administrative, data management, project and financial support to the surveying team. You will be expected to manage competing priorities, plan and manage your own workload, and use a wide range of ITC systems effectively. I am looking for someone with good communication skills and a strong commitment to team working and customer care are key requirements. The right candidate will have experience working within a repairs team and will be comfortable working in a high pressured environment. Key Accountabilities To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with.To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police.
May 17, 2024
Full time
Business Support Officer Hackney Job Role This job role is to provide comprehensive, customer focused, administrative, data management, project and financial support to the surveying team. You will be expected to manage competing priorities, plan and manage your own workload, and use a wide range of ITC systems effectively. I am looking for someone with good communication skills and a strong commitment to team working and customer care are key requirements. The right candidate will have experience working within a repairs team and will be comfortable working in a high pressured environment. Key Accountabilities To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with.To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police.
Community Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto 35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Community Liaison Officer for their sites in Hertfordshire. You will be based on a number of sites and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFFERED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
May 17, 2024
Full time
Community Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto 35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Community Liaison Officer for their sites in Hertfordshire. You will be based on a number of sites and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFFERED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
Resident Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto 35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Resident Liaison Officer for their sites in Hertfordshire. You will be based on a number of sites and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFFERED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
May 17, 2024
Full time
Resident Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto 35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Resident Liaison Officer for their sites in Hertfordshire. You will be based on a number of sites and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFFERED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
I am seeking a Resident Liaison to work with a leading contractor for to work on projects in central Bristol. As a Resident Liaison officer you will be responsible for managing the projects relationship with residents living in and around the projects. Your responsibilities will include: Informing residents of any planned work Act as the face of the project with residents Collate and provide a response to any queries from residents or the public regarding the project Maintain records of issue resolved and communication with residents for reporting to client. A back ground working in construction is helpful but not a must, though the successful candidate will need to be IT literate (familiar with MS Office software), able to organise their own work, and demonstrate good communication skills. If you are Bristol based and want to be involved with projects that improve local communities feel free to call me on (phone number removed) or email your cv to (url removed) Salary up to £26k p/anum
May 17, 2024
Full time
I am seeking a Resident Liaison to work with a leading contractor for to work on projects in central Bristol. As a Resident Liaison officer you will be responsible for managing the projects relationship with residents living in and around the projects. Your responsibilities will include: Informing residents of any planned work Act as the face of the project with residents Collate and provide a response to any queries from residents or the public regarding the project Maintain records of issue resolved and communication with residents for reporting to client. A back ground working in construction is helpful but not a must, though the successful candidate will need to be IT literate (familiar with MS Office software), able to organise their own work, and demonstrate good communication skills. If you are Bristol based and want to be involved with projects that improve local communities feel free to call me on (phone number removed) or email your cv to (url removed) Salary up to £26k p/anum
Monday - Friday 9am - 5pm Ongoing Temp position Office based 16.50- 17.50p/h PAYE Must have previous experience working with Council Tax/Benefits Overall Purpose of Job To serve the customers of the Council by collecting the right council tax from the right person at the right time, and paying the right benefit to the right customer at the right time. To put the Council's vision of seamless local front office service delivery into practice, providing services which reflect and meet the needs of the local community and to support the overall delivery of the Council Tax and Benefits service. Job Context 1. The post holder reports to a Council Tax and Benefits Team Manager. 2. The post holder will be expected to work across any of the service points within the service. 3. The post holder will work flexibly and work as an effective team member. 4. The post holder may be required to undertake home visits or property inspections. 5. The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and in order to ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies. 6. The post holder will be required to wear a uniform and to ensure that all staff adhere to this dress code. Key Tasks and Accountabilities: Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. To undertake all responsibilities listed below: 1. To contribute towards the implementation of a working culture that is result-orientated and customer-focused. 2. To be responsible for continuous personal development by requesting support where and when necessary. 3. To liaise with the staff of all departments, external organisations or customer representatives and attend meetings. 4. To demonstrate a strong commitment to the promotion of equal opportunities. Service Provision and Development 1. To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service. 2. To participate in promotional events including community outreach and exhibitions etc. 3. To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building. 4. To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services. 5. To help support the delivery of continuous improvement within services, by responding to customer demand, reducing and eliminating "waste", and improving performance and efficiency. 6. To work as part of the front office team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation. 7. To demonstrate alignment with the Council's vision, aims and values. 8. To use effective communications, liaison and working relationships across the locality team. 9. To use all available information technology applications and other systems to provide information, advice and support for customers. Administration, Finance and Performance 1. To uphold all of the Council's policies and procedures. 2. To adhere to all appropriate standards, procedures and quality management systems and participate in promoting innovative methods for improving service quality. 3. To operate within the agreed planning and performance review systems to deliver professional front office service which is relevant, high quality and protects customer confidentiality.
May 16, 2024
Seasonal
Monday - Friday 9am - 5pm Ongoing Temp position Office based 16.50- 17.50p/h PAYE Must have previous experience working with Council Tax/Benefits Overall Purpose of Job To serve the customers of the Council by collecting the right council tax from the right person at the right time, and paying the right benefit to the right customer at the right time. To put the Council's vision of seamless local front office service delivery into practice, providing services which reflect and meet the needs of the local community and to support the overall delivery of the Council Tax and Benefits service. Job Context 1. The post holder reports to a Council Tax and Benefits Team Manager. 2. The post holder will be expected to work across any of the service points within the service. 3. The post holder will work flexibly and work as an effective team member. 4. The post holder may be required to undertake home visits or property inspections. 5. The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and in order to ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies. 6. The post holder will be required to wear a uniform and to ensure that all staff adhere to this dress code. Key Tasks and Accountabilities: Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. To undertake all responsibilities listed below: 1. To contribute towards the implementation of a working culture that is result-orientated and customer-focused. 2. To be responsible for continuous personal development by requesting support where and when necessary. 3. To liaise with the staff of all departments, external organisations or customer representatives and attend meetings. 4. To demonstrate a strong commitment to the promotion of equal opportunities. Service Provision and Development 1. To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service. 2. To participate in promotional events including community outreach and exhibitions etc. 3. To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building. 4. To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services. 5. To help support the delivery of continuous improvement within services, by responding to customer demand, reducing and eliminating "waste", and improving performance and efficiency. 6. To work as part of the front office team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation. 7. To demonstrate alignment with the Council's vision, aims and values. 8. To use effective communications, liaison and working relationships across the locality team. 9. To use all available information technology applications and other systems to provide information, advice and support for customers. Administration, Finance and Performance 1. To uphold all of the Council's policies and procedures. 2. To adhere to all appropriate standards, procedures and quality management systems and participate in promoting innovative methods for improving service quality. 3. To operate within the agreed planning and performance review systems to deliver professional front office service which is relevant, high quality and protects customer confidentiality.
This Role: Customer Liaison Officer Full Time 37.5hr per week Fixed Term Contract for a 6 Month Period Location: Twickenham, TW1 3RP MTVH are recruiting for a skilled and experienced Customer Liaison Officer to be office based and support on the delivery of a rebuild project following a major fire in 2019. The role supports the Special Projects Lead in the delivery and monitoring of all services, seeking continuous improvement and providing an excellent service to residents. What you'll need to succeed : Experience of dealing with customers from different backgrounds, presenting with complex needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to manage a varied and demanding workload A self-starter who isn?t afraid of challenge, shows innovation, empathy & passion The ability to manage and report on projects against agreed targets. Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification Experience of working in a social housing setting Interview Date: 2nd May 2024 Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
May 16, 2024
Contractor
This Role: Customer Liaison Officer Full Time 37.5hr per week Fixed Term Contract for a 6 Month Period Location: Twickenham, TW1 3RP MTVH are recruiting for a skilled and experienced Customer Liaison Officer to be office based and support on the delivery of a rebuild project following a major fire in 2019. The role supports the Special Projects Lead in the delivery and monitoring of all services, seeking continuous improvement and providing an excellent service to residents. What you'll need to succeed : Experience of dealing with customers from different backgrounds, presenting with complex needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to manage a varied and demanding workload A self-starter who isn?t afraid of challenge, shows innovation, empathy & passion The ability to manage and report on projects against agreed targets. Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification Experience of working in a social housing setting Interview Date: 2nd May 2024 Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Our client is a leader within the built environment, working on multi-million projects throughout the UK. JOB DESCRIPTION: To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities: Ensure that HSE & Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. Learn and understand the way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. Assist in the monitoring, evaluation and control of service performance. Learn and understand the requirements of the FLAG system and ensure that this is adhered to at all times. Demonstrate respect, sensitivity and discretion in a public facing role. Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. Ensure residents are provided with out of hours contact information. Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. Carry out product training with residents as appropriate. Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. QUALIFICATIONS Over 2 years' experience in a customer service role, or similar. I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. Team player, but also comfortable working alone. Understands the need for respect, sensitivity and discretion in a public facing role. A valid driving licence. Experience of Housing and/or Planned Maintenance - desirable, Some flexibility of working hours may be required (evening meetings). Self-Motivated, enthusiastic and calm under pressure. Competitive salary + car allowance
May 15, 2024
Full time
Our client is a leader within the built environment, working on multi-million projects throughout the UK. JOB DESCRIPTION: To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities: Ensure that HSE & Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. Learn and understand the way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. Assist in the monitoring, evaluation and control of service performance. Learn and understand the requirements of the FLAG system and ensure that this is adhered to at all times. Demonstrate respect, sensitivity and discretion in a public facing role. Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. Ensure residents are provided with out of hours contact information. Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. Carry out product training with residents as appropriate. Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. QUALIFICATIONS Over 2 years' experience in a customer service role, or similar. I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. Team player, but also comfortable working alone. Understands the need for respect, sensitivity and discretion in a public facing role. A valid driving licence. Experience of Housing and/or Planned Maintenance - desirable, Some flexibility of working hours may be required (evening meetings). Self-Motivated, enthusiastic and calm under pressure. Competitive salary + car allowance
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
May 14, 2024
Full time
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
To provide a personal holistic housing management service to a key group of residents. Your work will support the Resident Promise, working alongside residents you will be an advocate on their behalf within the organisation to support excellent service delivery. Client Details Our client is a leading Housing Association based in East London. Description The key responsibilities: Tenancy/lease management - Providing advice, managing requests, and taking action where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and taking action; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and sub units in a patch to minimise void periods. Includes visits to outgoing tenants, applicant viewings, assessment and sign ups, settling in visits and liaison with other teams involved in the voids process Profile The successful candidate: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Previous Housing/Neighbourhood Officer experience Job Offer What is on offer? Up to 38,000 salary 6 Month contract Hybrid Working Great annual leave package
May 14, 2024
Contractor
To provide a personal holistic housing management service to a key group of residents. Your work will support the Resident Promise, working alongside residents you will be an advocate on their behalf within the organisation to support excellent service delivery. Client Details Our client is a leading Housing Association based in East London. Description The key responsibilities: Tenancy/lease management - Providing advice, managing requests, and taking action where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and taking action; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and sub units in a patch to minimise void periods. Includes visits to outgoing tenants, applicant viewings, assessment and sign ups, settling in visits and liaison with other teams involved in the voids process Profile The successful candidate: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Previous Housing/Neighbourhood Officer experience Job Offer What is on offer? Up to 38,000 salary 6 Month contract Hybrid Working Great annual leave package
Vacancy Summary Job Title : Resident Liaison Officer Job Type : Permanent Location : Peterborough Start Date : ASAP Salary : £27,000 Company & Project: Main Contractor and specialises in the following capacities: all forms of Roofing, External and Internal Refurbishment and Response Maintenance and has built up a sound reputation working for Registered Social Housing providers and Local Authorities giving pe click apply for full job details
May 14, 2024
Full time
Vacancy Summary Job Title : Resident Liaison Officer Job Type : Permanent Location : Peterborough Start Date : ASAP Salary : £27,000 Company & Project: Main Contractor and specialises in the following capacities: all forms of Roofing, External and Internal Refurbishment and Response Maintenance and has built up a sound reputation working for Registered Social Housing providers and Local Authorities giving pe click apply for full job details
Team/Case Manager (Senior Social Worker) Your new role Purpose of Job To be part of the Senior Management Team which is responsible for undertaking comprehensive assessments with vulnerable children and their families in a residential and community-based setting and within the Working Together 2018 Assessment Framework. To provide a high quality and dependable standard of service which meet our organisations values and standards. Background Dudley Lodge is a UK registered non-profit making organisation established in 1895, we are one of the leading Family Assessment Centres in England and Wales. The whole emphasis of our organisation is to safeguard children. We have been conducting quality Family Assessments for over 30 years and now operate over two sites; Coventry & Birmingham. We undertake residential, community based and day assessments. Our purpose is to provide the Courts and other relevant parties concerned with the safeguarding of children, a range of high quality, independent assessments, interventions and services regarding referred parents/carers' abilities to keep children safe, and to assess their capacity and potential for promoting children's continuing wellbeing. Effectiveness Areas Senior Management Team MembershipFamily AssessmentStaff ManagementDuties & Responsibilities Senior Management Team Membership:Main Responsibilities: To assist and support the Centre Managers and Executive Team members in the management of the Centres and the staff,To develop in conjunction with the Centre Managers and Executive Team, a safe, structured, learning environment which is based on the values and standards of behaviour of Dudley Lodge as set out in the Dudley Lodge Way,To look for opportunities to improve existing practices. To establish and maintain appropriate liaisons with other professionals.To represent Dudley Lodge at community/professional functions and to promote its services Family Assessment:Main Responsibilities: To ensure that the child's immediate welfare is afforded paramount consideration,To conduct assessments which fall within the 'Working Together documents' protocol,In conjunction with the Centre Managers and members of the Executive Team, develop existing policies and procedures, service provision and resources,To case manage up to three families (community based or residential) at any one time and provide cover for any absent Case Manager, To be responsible for undertaking comprehensive assessments taking a leading role in: - Constructing an 'initial' baseline (2-4 weeks) assessmentUndertaking comprehensive parenting/risk assessments that inform other professionals and the court, long term recommendations in relation to the welfare and safety of a childDevising, implementing, supervising and evaluating work programmes incorporating direct interventions which will inform your final recommendationsCompletion of reports and finalising the assessment process making decisive recommendations To work with parents/carers, social workers and relevant others on Pre-placement plans, work programmes and interventions which address identified needs. These would include: Teaching parenting skills and practicesAssessing child and family interaction and parental abilityConstruction and testing of hypotheses regarding family functioning and needsProviding structured feedback to parents/carersTo monitor and evaluate the effects of any such intervention on a child's emotional and physical wellbeing. With others, to represent the organisation at Court, providing written and verbal evidence as required. To understand and implement Birmingham & Coventry's Child Protection and Adult Protection policies and procedures as appropriate In relation to residential placements - to manage the relevant arrangements for accommodation of families prior to admission to the Centre, including health and safety aspects, equipment, staffing and other resources as appropriate To meet deadlines for submission of written reports and prioritise workloads effectively within established timeframes. Staff Management:Main Responsibilities: To manage a staff team (numbers to be agreed dependent upon experience), effectively and efficiently. This will include: - Responsibility for the quality and standards of service provision,Developing and managing a Performance Management process for the staff team,To provide 'on-call' advice, guidance and support for staff members, on a rota basis in conjunction with other Case Managers,To provide training/mentoring/supervision to develop and sustain standards of performance and service,To work on own initiative and judgment whilst actively engaging as a team member with co-workers,Title of post to which this job normally reports:Service Manager SupervisionSupervising Officer Job Title: Service Manager Number and type of staff to be supervised: Varies in relation to need and experience Special Conditions: Case Managers are contracted to work a 37.5 hours per week. Additionally, they are required to be on call, on a rota basis. The on-call rota is shared amongst the Senior Management Team; and will require being on call to the Centre during weeknights from 5pm to 7.30am in addition to weekend on-calls which may require the presence of a Team/Case Manager. Typically, a Team/Case Manager will be on-call every 4th weekend. All staff are expected to work in a flexible way to cope with the needs, demands and requirements of the Centre. This may mean working from both centres, Coventry & Birmingham and working with both residential & community-based families. Dudley Lodge operates a non-smoking policy for staff. Observance of the Centre's Equal Opportunities Policy will be required, and to work at all times in accordance with all the Centre's policies and procedures. Failure by a member of staff to report actual or suspected physical or sexual abuse of a child by another member of a staff or other person having contact with the child may constitute a disciplinary offence. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 14, 2024
Full time
Team/Case Manager (Senior Social Worker) Your new role Purpose of Job To be part of the Senior Management Team which is responsible for undertaking comprehensive assessments with vulnerable children and their families in a residential and community-based setting and within the Working Together 2018 Assessment Framework. To provide a high quality and dependable standard of service which meet our organisations values and standards. Background Dudley Lodge is a UK registered non-profit making organisation established in 1895, we are one of the leading Family Assessment Centres in England and Wales. The whole emphasis of our organisation is to safeguard children. We have been conducting quality Family Assessments for over 30 years and now operate over two sites; Coventry & Birmingham. We undertake residential, community based and day assessments. Our purpose is to provide the Courts and other relevant parties concerned with the safeguarding of children, a range of high quality, independent assessments, interventions and services regarding referred parents/carers' abilities to keep children safe, and to assess their capacity and potential for promoting children's continuing wellbeing. Effectiveness Areas Senior Management Team MembershipFamily AssessmentStaff ManagementDuties & Responsibilities Senior Management Team Membership:Main Responsibilities: To assist and support the Centre Managers and Executive Team members in the management of the Centres and the staff,To develop in conjunction with the Centre Managers and Executive Team, a safe, structured, learning environment which is based on the values and standards of behaviour of Dudley Lodge as set out in the Dudley Lodge Way,To look for opportunities to improve existing practices. To establish and maintain appropriate liaisons with other professionals.To represent Dudley Lodge at community/professional functions and to promote its services Family Assessment:Main Responsibilities: To ensure that the child's immediate welfare is afforded paramount consideration,To conduct assessments which fall within the 'Working Together documents' protocol,In conjunction with the Centre Managers and members of the Executive Team, develop existing policies and procedures, service provision and resources,To case manage up to three families (community based or residential) at any one time and provide cover for any absent Case Manager, To be responsible for undertaking comprehensive assessments taking a leading role in: - Constructing an 'initial' baseline (2-4 weeks) assessmentUndertaking comprehensive parenting/risk assessments that inform other professionals and the court, long term recommendations in relation to the welfare and safety of a childDevising, implementing, supervising and evaluating work programmes incorporating direct interventions which will inform your final recommendationsCompletion of reports and finalising the assessment process making decisive recommendations To work with parents/carers, social workers and relevant others on Pre-placement plans, work programmes and interventions which address identified needs. These would include: Teaching parenting skills and practicesAssessing child and family interaction and parental abilityConstruction and testing of hypotheses regarding family functioning and needsProviding structured feedback to parents/carersTo monitor and evaluate the effects of any such intervention on a child's emotional and physical wellbeing. With others, to represent the organisation at Court, providing written and verbal evidence as required. To understand and implement Birmingham & Coventry's Child Protection and Adult Protection policies and procedures as appropriate In relation to residential placements - to manage the relevant arrangements for accommodation of families prior to admission to the Centre, including health and safety aspects, equipment, staffing and other resources as appropriate To meet deadlines for submission of written reports and prioritise workloads effectively within established timeframes. Staff Management:Main Responsibilities: To manage a staff team (numbers to be agreed dependent upon experience), effectively and efficiently. This will include: - Responsibility for the quality and standards of service provision,Developing and managing a Performance Management process for the staff team,To provide 'on-call' advice, guidance and support for staff members, on a rota basis in conjunction with other Case Managers,To provide training/mentoring/supervision to develop and sustain standards of performance and service,To work on own initiative and judgment whilst actively engaging as a team member with co-workers,Title of post to which this job normally reports:Service Manager SupervisionSupervising Officer Job Title: Service Manager Number and type of staff to be supervised: Varies in relation to need and experience Special Conditions: Case Managers are contracted to work a 37.5 hours per week. Additionally, they are required to be on call, on a rota basis. The on-call rota is shared amongst the Senior Management Team; and will require being on call to the Centre during weeknights from 5pm to 7.30am in addition to weekend on-calls which may require the presence of a Team/Case Manager. Typically, a Team/Case Manager will be on-call every 4th weekend. All staff are expected to work in a flexible way to cope with the needs, demands and requirements of the Centre. This may mean working from both centres, Coventry & Birmingham and working with both residential & community-based families. Dudley Lodge operates a non-smoking policy for staff. Observance of the Centre's Equal Opportunities Policy will be required, and to work at all times in accordance with all the Centre's policies and procedures. Failure by a member of staff to report actual or suspected physical or sexual abuse of a child by another member of a staff or other person having contact with the child may constitute a disciplinary offence. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Decants Officer Contract: Full-time, One year fixed term contract Salary: £36,864 per annum plus eligibility for performance related pay Location: Hale Village, Tottenham, London N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Based in our Decants Team, you will oversee the housing of people needing to be decanted on both a temporary and permanent basis. Taking responsibility for the decant process, you will work with the housing teams to ensure that all tenancy beginnings and endings run smoothly and speedily. you will also be the liaison between the resident and Newlon. You will have a solutions-based approach to your work, together with the ability to work independently, and as part of a team. To succeed, you'll already have a proven track record in a housing management setting, or of delivering results in void and re-let processes, together with a comprehensive understanding of the social or private housing rented sectors. You'll have the skills to deliver great customer service, combined with the ability to empathise with the needs of our residents and a genuine commitment to resolving issues. As a first-class communicator, you will be able to work in collaboration with colleagues and contractors to make sure we consistently deliver quick solutions for our customers. Due to the nature of the work, you will be expected to work some early mornings, evenings and weekends. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. Closing date: 23:59 on Tuesday 21 May 2024. Online assessments will be held between Friday 24 and Tuesday 28 May 2024. Interviews will be held in-person at our offices in Hale Village on Tuesday 4 June 2024. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. No agencies please.
May 12, 2024
Full time
Decants Officer Contract: Full-time, One year fixed term contract Salary: £36,864 per annum plus eligibility for performance related pay Location: Hale Village, Tottenham, London N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Based in our Decants Team, you will oversee the housing of people needing to be decanted on both a temporary and permanent basis. Taking responsibility for the decant process, you will work with the housing teams to ensure that all tenancy beginnings and endings run smoothly and speedily. you will also be the liaison between the resident and Newlon. You will have a solutions-based approach to your work, together with the ability to work independently, and as part of a team. To succeed, you'll already have a proven track record in a housing management setting, or of delivering results in void and re-let processes, together with a comprehensive understanding of the social or private housing rented sectors. You'll have the skills to deliver great customer service, combined with the ability to empathise with the needs of our residents and a genuine commitment to resolving issues. As a first-class communicator, you will be able to work in collaboration with colleagues and contractors to make sure we consistently deliver quick solutions for our customers. Due to the nature of the work, you will be expected to work some early mornings, evenings and weekends. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. Closing date: 23:59 on Tuesday 21 May 2024. Online assessments will be held between Friday 24 and Tuesday 28 May 2024. Interviews will be held in-person at our offices in Hale Village on Tuesday 4 June 2024. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. No agencies please.
This role has a starting salary of £38,746 per annum, based on a 36 hour working week. This is a 12-month fixed term contract opportunity. We're on the lookout for a confident and positive individual to join us as our Countryside Stakeholder Engagement Officer. This role provides an exciting opportunity to work with people from a range of backgrounds including community groups, charities and a range of other services across Surrey County Council. The role works flexibly through a mix of office, site, and home-based working with an expectation to attend our countryside base in Merrow (Guildford) at least 2 days a week. To support work with partners and other stakeholders you will be required to attend meetings around the County, therefore you will need to have the willingness and ability to travel around the county to meet the demands of the role. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources A chance to make a positive impact in areas such the climate change agenda, biodiversity and improving the wellbeing of communities around Surrey Growth of new skills and knowledge to support your professional development Diverse, dynamic, and exciting environment About the Team The Visitor Services team are dedicated to ensuring residents and visitors have a great experience across Surrey's Countryside Estate, from finding information before they arrive to the memories they keep long after they've left. The team covers a broad spectrum of areas including communications and engagement, activities, events and even filming. We want to help people engage with, appreciate and care for the countryside as much as we do, so that it can be enjoyed and protected by future generations. About the Role The Countryside Stakeholder Engagement Officer will act as a visible point of contact for the public and our partners, presenting the Council in a positive and approachable way. They will coordinate responses to queries, drive engagement with countryside initiatives, cascade communications and work to gain broader representation beyond traditional audiences. This post will line manage the Countryside Liaison Officer, with both roles offering cover for each other as necessary. In addition to working with some of our established forums and partnership groups, this role will also focus on proactively reaching out to community leaders to co-design new partnership projects that support our objectives and give residents a feeling of civic pride and custodianship of the countryside. People can be very passionate about countryside issues, and not everyone will share the same point of view. The successful candidate will use their positive attitude and problem-solving skills to find solutions to problems, manage expectations and reach workable compromises. Understanding the people we want to reach aren't always available during traditional working hours, there may be a need for some occasional evening and weekend work. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: Excellent communication and stakeholder management skills, displaying empathy, influence and tact, with the ability to tailor your approach to the audience you are working with. A track record of working with a range of partners who have different interests, creating outcomes that work for everyone involved Well organised with strong project management skills, and a team player with a 'can do' attitude who is able to use their initiative to progress projects An understanding that things don't always go to plan, you won't get flustered under pressure but will use your problem solving and conflict resolution skills to find a way forward Ability to display an understanding and knowledge of countryside issues As part of the application process, you will be asked to upload your CV and answer the following questions: Tell us about a time you used your stakeholder management skills to overcome a significant problem and what you learned from the experience. Tell us about the project or programme you have delivered which you are most proud of. Describe the qualities you possess that makes your application for this role stand out above other applicants. Answers to these questions will be scored and used for shortlisting purposes. The full role profile can be found at the bottom of the advert; please refer to this when writing your answers. The job advert closes at 23:59 on 19/05/2024 with interviews planned for 03.06.2024. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
May 09, 2024
Full time
This role has a starting salary of £38,746 per annum, based on a 36 hour working week. This is a 12-month fixed term contract opportunity. We're on the lookout for a confident and positive individual to join us as our Countryside Stakeholder Engagement Officer. This role provides an exciting opportunity to work with people from a range of backgrounds including community groups, charities and a range of other services across Surrey County Council. The role works flexibly through a mix of office, site, and home-based working with an expectation to attend our countryside base in Merrow (Guildford) at least 2 days a week. To support work with partners and other stakeholders you will be required to attend meetings around the County, therefore you will need to have the willingness and ability to travel around the county to meet the demands of the role. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources A chance to make a positive impact in areas such the climate change agenda, biodiversity and improving the wellbeing of communities around Surrey Growth of new skills and knowledge to support your professional development Diverse, dynamic, and exciting environment About the Team The Visitor Services team are dedicated to ensuring residents and visitors have a great experience across Surrey's Countryside Estate, from finding information before they arrive to the memories they keep long after they've left. The team covers a broad spectrum of areas including communications and engagement, activities, events and even filming. We want to help people engage with, appreciate and care for the countryside as much as we do, so that it can be enjoyed and protected by future generations. About the Role The Countryside Stakeholder Engagement Officer will act as a visible point of contact for the public and our partners, presenting the Council in a positive and approachable way. They will coordinate responses to queries, drive engagement with countryside initiatives, cascade communications and work to gain broader representation beyond traditional audiences. This post will line manage the Countryside Liaison Officer, with both roles offering cover for each other as necessary. In addition to working with some of our established forums and partnership groups, this role will also focus on proactively reaching out to community leaders to co-design new partnership projects that support our objectives and give residents a feeling of civic pride and custodianship of the countryside. People can be very passionate about countryside issues, and not everyone will share the same point of view. The successful candidate will use their positive attitude and problem-solving skills to find solutions to problems, manage expectations and reach workable compromises. Understanding the people we want to reach aren't always available during traditional working hours, there may be a need for some occasional evening and weekend work. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: Excellent communication and stakeholder management skills, displaying empathy, influence and tact, with the ability to tailor your approach to the audience you are working with. A track record of working with a range of partners who have different interests, creating outcomes that work for everyone involved Well organised with strong project management skills, and a team player with a 'can do' attitude who is able to use their initiative to progress projects An understanding that things don't always go to plan, you won't get flustered under pressure but will use your problem solving and conflict resolution skills to find a way forward Ability to display an understanding and knowledge of countryside issues As part of the application process, you will be asked to upload your CV and answer the following questions: Tell us about a time you used your stakeholder management skills to overcome a significant problem and what you learned from the experience. Tell us about the project or programme you have delivered which you are most proud of. Describe the qualities you possess that makes your application for this role stand out above other applicants. Answers to these questions will be scored and used for shortlisting purposes. The full role profile can be found at the bottom of the advert; please refer to this when writing your answers. The job advert closes at 23:59 on 19/05/2024 with interviews planned for 03.06.2024. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Fawkes & Reece are currently recruiting a Resident Liaison Officer (RLO) for a social housing contract based in Hertfordshire. You will be covering the following areas: - Stevenage - Hemel Hampstead - Hitchin Must have: - Full UK driving licence - RLO/TLO experience Start ASAP
Sep 18, 2022
Full time
Fawkes & Reece are currently recruiting a Resident Liaison Officer (RLO) for a social housing contract based in Hertfordshire. You will be covering the following areas: - Stevenage - Hemel Hampstead - Hitchin Must have: - Full UK driving licence - RLO/TLO experience Start ASAP
Contract type: Full Time- Fixed Term 31/08/2022 Location: London, Greenwhich Bellerbys Salary: £19000 per annum. JOB OVERVIEW We are Study Group. We are a global leader in international education partnering with students and Top Tier Universities from all over the world. We believe in creating a better world through education and value talented, driven, and student-centred people that believe the same. To be part of a flexible and multi-skilled team that provides a friendly, professional and customer orientated frontline service to students during a time of change and uncertainty To communicate effectively with students and parents/guardians/carers about change and options Support students to develop skills for the next stage of their lives at University or the world beyond. To be fully trained in the tasks of a Student Experience Officer and flex into meet needs of the services to students in line with regulation and college procedures and policies Deliver the highest standards of supervision, safeguarding, security, support, efficiency and customer care for all students throughout their learning journey. KEY RESPONSIBILITIES To deliver a range of services throughout the student journey including: Communicating with students: Arrange online and face to face meetings to hear student concerns, views and questions Effectively communicate company messages to students Support students during time of change Identify students and families who require additional attention or support Arriving students: Reception and welcome services (e.g., post, incoming calls, visitors, way finding, passes) Checking in to residencies and support with daytime requirements in residences ID card production and access, using the student management information system "Study Global "& "Progresso" Supporting and developing the induction experience for all students and completing the registration processes to ensure students are correctly and fully recorded on college systems. Students progressing: Deliver workshops, activities and/or support to develop skills for independent study at university and resilience in times of change. Support students in their transition after Bellerbys Check residents out of residential rooms and follow room turnaround procedures Support Examinations processes including invigilation. Students studying: Deliver services and support from Student Experience Office One Stop Shop services (e.g. day to day enquiries, providing students with letters, resolving queries, notice boards, displays, student voice, complaints and behaviour /conflict resolution, management information system - Studyglobal, Microsoft systems and Progresso and student records and associated processes) Deliver services from the Learning and Activities Centres (e.g. library issues, stock management and control, support using IT in the LAC, workshops and activities to support learning and develop academic skills, events and activities to support personal development including community liaison and volunteering) Deliver services and support in the residencies & host families (e.g. day time cover, student care and pastoral support, patrols of residencies, Health & Safety, Safeguarding, First Aid and Fire Marshall duties, Host family liaison and occasional visits when cover is needed, advice for private renters and be trained to cover evening/night-time shifts in an emergency) Deliver services and support from Reception (e.g. visitor management, wayfinding, emergency and incoming calls, all incoming and outgoing mail) To assist fully with the responsibility for the happiness, well-being, health, safety and pastoral care of the students in college (to administer and supervise prescribed medications and homely remedies following training, to administer First Aid if required upon completion of First Aid training and be a Fire Marshal) To participate fully in extra-curricular activities, and to help organise them as required. EXPERIENCE Certified at the enhanced DBS level (check undertaken prior to employment) Current First Aid certificate (post holder will be required to undertake this in role if not already held) Educated to level 3 Level or equivalent Evidence of continued learning/development Proven experience in delivering excellent customer service (Essential) Experience of working positively with young people 16 and above (Essential) Experience in working effectively in an educational/residential environment (Desirable) FE or HE Student Services experience (Desirable) ABOUT US We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. Voted as 2017, 2018, 2020, and 2021 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe. With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partners with high-quality outcomes across the higher education space. ORGANISATIONAL COMPLIANCE Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
Feb 26, 2022
Contractor
Contract type: Full Time- Fixed Term 31/08/2022 Location: London, Greenwhich Bellerbys Salary: £19000 per annum. JOB OVERVIEW We are Study Group. We are a global leader in international education partnering with students and Top Tier Universities from all over the world. We believe in creating a better world through education and value talented, driven, and student-centred people that believe the same. To be part of a flexible and multi-skilled team that provides a friendly, professional and customer orientated frontline service to students during a time of change and uncertainty To communicate effectively with students and parents/guardians/carers about change and options Support students to develop skills for the next stage of their lives at University or the world beyond. To be fully trained in the tasks of a Student Experience Officer and flex into meet needs of the services to students in line with regulation and college procedures and policies Deliver the highest standards of supervision, safeguarding, security, support, efficiency and customer care for all students throughout their learning journey. KEY RESPONSIBILITIES To deliver a range of services throughout the student journey including: Communicating with students: Arrange online and face to face meetings to hear student concerns, views and questions Effectively communicate company messages to students Support students during time of change Identify students and families who require additional attention or support Arriving students: Reception and welcome services (e.g., post, incoming calls, visitors, way finding, passes) Checking in to residencies and support with daytime requirements in residences ID card production and access, using the student management information system "Study Global "& "Progresso" Supporting and developing the induction experience for all students and completing the registration processes to ensure students are correctly and fully recorded on college systems. Students progressing: Deliver workshops, activities and/or support to develop skills for independent study at university and resilience in times of change. Support students in their transition after Bellerbys Check residents out of residential rooms and follow room turnaround procedures Support Examinations processes including invigilation. Students studying: Deliver services and support from Student Experience Office One Stop Shop services (e.g. day to day enquiries, providing students with letters, resolving queries, notice boards, displays, student voice, complaints and behaviour /conflict resolution, management information system - Studyglobal, Microsoft systems and Progresso and student records and associated processes) Deliver services from the Learning and Activities Centres (e.g. library issues, stock management and control, support using IT in the LAC, workshops and activities to support learning and develop academic skills, events and activities to support personal development including community liaison and volunteering) Deliver services and support in the residencies & host families (e.g. day time cover, student care and pastoral support, patrols of residencies, Health & Safety, Safeguarding, First Aid and Fire Marshall duties, Host family liaison and occasional visits when cover is needed, advice for private renters and be trained to cover evening/night-time shifts in an emergency) Deliver services and support from Reception (e.g. visitor management, wayfinding, emergency and incoming calls, all incoming and outgoing mail) To assist fully with the responsibility for the happiness, well-being, health, safety and pastoral care of the students in college (to administer and supervise prescribed medications and homely remedies following training, to administer First Aid if required upon completion of First Aid training and be a Fire Marshal) To participate fully in extra-curricular activities, and to help organise them as required. EXPERIENCE Certified at the enhanced DBS level (check undertaken prior to employment) Current First Aid certificate (post holder will be required to undertake this in role if not already held) Educated to level 3 Level or equivalent Evidence of continued learning/development Proven experience in delivering excellent customer service (Essential) Experience of working positively with young people 16 and above (Essential) Experience in working effectively in an educational/residential environment (Desirable) FE or HE Student Services experience (Desirable) ABOUT US We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. Voted as 2017, 2018, 2020, and 2021 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe. With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partners with high-quality outcomes across the higher education space. ORGANISATIONAL COMPLIANCE Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
The high quality of our people and our collective skills, expertise and experience define us.To provide comprehensive support to the residence's management team, and to assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreementRoles and Responsibilities4on-4off rolling rota with 12-hour shifts. Having a team of 2 facilities officers to manage.Security and Health and SafetyCarry out regular patrols of the residence and grounds, reporting any security/safety issuesMonitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence managementControl, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions.Respond effectively to fire alarm activations and when required, liaise with the emergency servicesClose liaison with wardens team (RA)Ensure compliances with H&SReception dutiesMonitor the signing in and out of all guests, visitors and contractorsProvide a comprehensive administrative support service to the residence teamProvide an excellent and comprehensive reception service to the residenceDeal with queries and complaints in an efficient, professional and courteous mannerEnsure all team members are trained and the training MAtrix is updatedReport writingComplete all necessary reports including incident reports, noise, accidents and others as requiredA clear and accurate handover processMonitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and management as appropriate.Provide evidence and reports when requestedReact to incidents using initiative and log and report at the same timeLiaise and support Front of House Manager with implementing all new proceduresRecord and follow escalation procedure for all complaintHRRecord and report all absences, lateness or any other irregularitiesEnsure team contact details are all kept up to dateSupport the FoH Manager with the rota and covering any absences and sicknessCustomer and Colleague LiaisonLiaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesLiaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company's policy for pastoral welfareContact with residence managers and associated UPP staffContact with specialist sub-contractors and the UPP maintenance sectionEnsure quality standards are adhered to the company's' levelMaintenanceOnce appropriately trained, undertake any basic reactive maintenance (e.g. replacing lamps). Act as the first line maintenance responseManaging the Helpdesk system out of office hours ensuring all jobs are dealt with in a timely manner as per our SLAsOther dutiesFirst Aid - appointed person responsibilitiesAssist the residence team to prepare for new student arrivalsSupport with all required duties during student outtake and summer businessAssist with open days, clearing days and other university eventsProvide cover at other halls of residence within UPP where necessaryBe accountable for training carried out in relation to the direct roleWork overtime, with reasonable notice, to cover for colleagues' absences and during student arrival/departure periodsPerform other general duties as and when requiredApplying online is quick and easy. Create an account or log into an existing account and submit your application to us .For further information about the vacancy or recruitment at UPP please email our HR department:
Dec 09, 2021
Full time
The high quality of our people and our collective skills, expertise and experience define us.To provide comprehensive support to the residence's management team, and to assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreementRoles and Responsibilities4on-4off rolling rota with 12-hour shifts. Having a team of 2 facilities officers to manage.Security and Health and SafetyCarry out regular patrols of the residence and grounds, reporting any security/safety issuesMonitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence managementControl, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions.Respond effectively to fire alarm activations and when required, liaise with the emergency servicesClose liaison with wardens team (RA)Ensure compliances with H&SReception dutiesMonitor the signing in and out of all guests, visitors and contractorsProvide a comprehensive administrative support service to the residence teamProvide an excellent and comprehensive reception service to the residenceDeal with queries and complaints in an efficient, professional and courteous mannerEnsure all team members are trained and the training MAtrix is updatedReport writingComplete all necessary reports including incident reports, noise, accidents and others as requiredA clear and accurate handover processMonitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and management as appropriate.Provide evidence and reports when requestedReact to incidents using initiative and log and report at the same timeLiaise and support Front of House Manager with implementing all new proceduresRecord and follow escalation procedure for all complaintHRRecord and report all absences, lateness or any other irregularitiesEnsure team contact details are all kept up to dateSupport the FoH Manager with the rota and covering any absences and sicknessCustomer and Colleague LiaisonLiaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesLiaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company's policy for pastoral welfareContact with residence managers and associated UPP staffContact with specialist sub-contractors and the UPP maintenance sectionEnsure quality standards are adhered to the company's' levelMaintenanceOnce appropriately trained, undertake any basic reactive maintenance (e.g. replacing lamps). Act as the first line maintenance responseManaging the Helpdesk system out of office hours ensuring all jobs are dealt with in a timely manner as per our SLAsOther dutiesFirst Aid - appointed person responsibilitiesAssist the residence team to prepare for new student arrivalsSupport with all required duties during student outtake and summer businessAssist with open days, clearing days and other university eventsProvide cover at other halls of residence within UPP where necessaryBe accountable for training carried out in relation to the direct roleWork overtime, with reasonable notice, to cover for colleagues' absences and during student arrival/departure periodsPerform other general duties as and when requiredApplying online is quick and easy. Create an account or log into an existing account and submit your application to us .For further information about the vacancy or recruitment at UPP please email our HR department:
At Ardmore, we're currently recruiting for a Resident Liaison Officer at various sites in London however you will be based in Lewisham, You will be managing and establishing effective and sensitive liaison with the tenants who will be rehoused into the new development and communicating in advance the reasons behind Contractor's activities where they will affect the residents...... click apply for full job details
Nov 04, 2021
Full time
At Ardmore, we're currently recruiting for a Resident Liaison Officer at various sites in London however you will be based in Lewisham, You will be managing and establishing effective and sensitive liaison with the tenants who will be rehoused into the new development and communicating in advance the reasons behind Contractor's activities where they will affect the residents...... click apply for full job details