Temporary Administrator Partnership Administrator Our client is looking for a temporary partnership administrator to provide efficient and effective administrative support for their programmes. The role requires liaison with a wide range of stakeholders and the role-holder will be required to support the day-to-day delivery of the project. Working hours: 9am to 5pm - Monday - Friday Based in Reading - Hybrid role - 2 days a week on site. Responsibilities: Implement and maintain project processes and systems. Develop and maintain relationships with stakeholders, partners, and consultants. Act as a point of contact for the programme and deal with queries Support the co-ordination of events, training sessions, meetings, and marketing events. Ensure the online project resources are updated and accessible. Support the sourcing and collection of data and information for reporting. Maintain an up-to-date database and reporting system for recruitment and participant progress. Administer the processing of purchase orders, contracts, and payments. Support the booking of travel and accommodation and the administration of expenses. Undertake other duties and general administrative support as directed by the senior staff. Requirements: Initiative, commitment, and flexibility Ability to prioritise and meet deadlines. Excellent planning and organisational skills Well-developed interpersonal and teamwork skills Excellent written communication skills Attention to detail and accuracy of information. Excellent IT skills, especially in MS Office applications Strong customer focus and service quality Self-motivation and ability to work independently. #
May 18, 2024
Seasonal
Temporary Administrator Partnership Administrator Our client is looking for a temporary partnership administrator to provide efficient and effective administrative support for their programmes. The role requires liaison with a wide range of stakeholders and the role-holder will be required to support the day-to-day delivery of the project. Working hours: 9am to 5pm - Monday - Friday Based in Reading - Hybrid role - 2 days a week on site. Responsibilities: Implement and maintain project processes and systems. Develop and maintain relationships with stakeholders, partners, and consultants. Act as a point of contact for the programme and deal with queries Support the co-ordination of events, training sessions, meetings, and marketing events. Ensure the online project resources are updated and accessible. Support the sourcing and collection of data and information for reporting. Maintain an up-to-date database and reporting system for recruitment and participant progress. Administer the processing of purchase orders, contracts, and payments. Support the booking of travel and accommodation and the administration of expenses. Undertake other duties and general administrative support as directed by the senior staff. Requirements: Initiative, commitment, and flexibility Ability to prioritise and meet deadlines. Excellent planning and organisational skills Well-developed interpersonal and teamwork skills Excellent written communication skills Attention to detail and accuracy of information. Excellent IT skills, especially in MS Office applications Strong customer focus and service quality Self-motivation and ability to work independently. #
Temporary Rota Coordinator Job Bangor £15ph inc holiday Immediate Start Available Your new company You will be working with a critical health care provider in the Bangor area. Your new role Working within a busy directorate, providing critical administrative support for medical staffing. Responsible for the rota coordination of junior doctors and qualified clinicians, you will be taking working time directives into account to ensure the smooth running of clinical operations. You will be fully based on site in Bangor, and be working with various different internal stakeholders. You will be working against conflicting priorities to find the best outcome for all parties. You will be using bespoke NHS systems and MS office to monitor different trends such as staff sickness, study leave and record weekly / monthly theatre clinics. Supporting across various areas of administration, you will attend and support directorate meetings inclusive of note-taking and recording. What you'll need to succeed Previous experience in rota administration in an NHS setting would be preferred, ideally in medical staffing, however this is not essential. You will have a meticulous attention to detail and be used to prioritising conflicting priorities with ease. You will be a natural problem solver and thrive in finding creative solutions! You will be a confident system user, and be used to working across various databases on a day-to-day basis. Your flexible attitude will see you thrive in this position. Due to the urgency of the post, you will be available at either immediate or short notice and be willing to undergo a standard DBS check. What you'll get in return Working in a credible public service environment, you will be supporting critical service delivery. You will have an hourly rate fo £15ph inclusive of holiday roll up and have full-time working hours. Easily accessed by local public transport and with parking available on site. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 18, 2024
Seasonal
Temporary Rota Coordinator Job Bangor £15ph inc holiday Immediate Start Available Your new company You will be working with a critical health care provider in the Bangor area. Your new role Working within a busy directorate, providing critical administrative support for medical staffing. Responsible for the rota coordination of junior doctors and qualified clinicians, you will be taking working time directives into account to ensure the smooth running of clinical operations. You will be fully based on site in Bangor, and be working with various different internal stakeholders. You will be working against conflicting priorities to find the best outcome for all parties. You will be using bespoke NHS systems and MS office to monitor different trends such as staff sickness, study leave and record weekly / monthly theatre clinics. Supporting across various areas of administration, you will attend and support directorate meetings inclusive of note-taking and recording. What you'll need to succeed Previous experience in rota administration in an NHS setting would be preferred, ideally in medical staffing, however this is not essential. You will have a meticulous attention to detail and be used to prioritising conflicting priorities with ease. You will be a natural problem solver and thrive in finding creative solutions! You will be a confident system user, and be used to working across various databases on a day-to-day basis. Your flexible attitude will see you thrive in this position. Due to the urgency of the post, you will be available at either immediate or short notice and be willing to undergo a standard DBS check. What you'll get in return Working in a credible public service environment, you will be supporting critical service delivery. You will have an hourly rate fo £15ph inclusive of holiday roll up and have full-time working hours. Easily accessed by local public transport and with parking available on site. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe. We are looking for an experienced TMF specialist for our TMF Lead II position. This is an office-based role in Maidenhead. Will initially mainly support paper TMF tasks, as required: Key Responsibilities: Maintenance of a paper Trial Master File (TMF) in accordance with applicable SOPs and ICH-GCP guidelines, and study-specific TMF Index. Maintaining a paper TMFs in a state of audit readiness for quality and Fortcompliance. Reviews TMF documents according to the ALCOA+ principles. Processes (print, code and file) final documents required throughout all phases of the study. Raises queries to the project team in case a document issue is detected and follow up until query resolution. Resolving QC issues raised by the project team during project team QC, if applicable. Working with key study personnel such as the Project Manager or Clinical Study Lead to resolve any filing issues. Prepares the paper TMF for QA or client audits & inspections, as well as project team or Sponsor physical paper TMF QCs. Is the primary TMF Delivery Center point person for assigned studies. Conduct TMF-specific Kick-off Meeting with Sponsor and Fortrea project team to establish expectations, requirements & deliverables in line with ICH and to support scope build Oversees the planning, set-up, maintenance, QC, and, closure of the study TMF for clinical studies, in accordance with agreed TMF processes (Fortrea or sponsor SOPs) working with key study personnel as identified. Confirms internal and external system access needs Accountable for the creation and maintenance of the TMF Plan and TMF Index in collaboration with the Project Manager/Project Lead and Sponsor. Maintenance of access within the TMF system in collaboration with the TMF access management team. Compliance with current Fortrea eTMF system training requirements. Where needed, complete required eTMF system training for sponsor systems. Provide project team training on study specific TMF plan and Index or other Trainings, as required. Ensure deviations from standard Fortrea TMF business process and operating model are documented accordingly in TMF Plan or other applicable document. Document and escalate all identified compliance issues. Follow-up findings until resolution/CAPA implementation. Monitor project scope and communicate any identified out-of-scope activity or requests to the Project Lead. Receive sponsor-specific report requests (confirm required, within scope). Work with appropriate TMF operational services and TMF system experts to evaluate the feasibility of sponsor-specific report requests and ensure development and delivery as appropriate Oversees the preparation of the TMF for QA or Sponsor Audits and Inspections, and participates in Audit & Inspections as required. Responds to any CAPAs issued on guidance with the Management Team. Maintains the TMF in a state of audit/inspection readiness by: o Completing the Initial matching of Index with Expected Document List (EDL) update for requiredness & count, in collaboration with leads from each functional group within the study o Ensure ongoing "real-time" EDL maintenance updates are maintained by each functional group per assigned study Oversee timely kick-off of TMF Review Workflows on or before 25th Day of the Milestone Release Responsible for monitoring completeness of the study TMF at each Milestone Review. Escalates missing, incomplete, incorrect, inaccurate artifacts to the appropriate study team members. Setting up a monthly meeting with the Study Team. Oversee the processing of essential artifacts required throughout all phases of the study in accordance with Fortrea SOPs, sponsor SOPs (as applicable), GCP, and ICH guidelines. Leads Project Review/Governance debrief and set up meetings on the same. Reports on Portfolio and Study Level Key Performance Indicators (KPIs) as applicable, monitors study metric compliance, and provides remediation guidance as required. Identifies trends per study and across programs; alerts management of trends as applicable Review and respond to TMF content quality issues Assists the TMF Remediation team as and when required for assigned studies Attend and/or present at internal or external study team meetings as required Maintain awareness of study events and the associated documentation requirements Maintains effective internal and external communication Collaborates with all members of TMF Operational Services Contributes overall client satisfaction Maintains an understanding of applicable regulatory requirements Contributes to business development opportunities Act as the Point of Contact for Technical Issues faced by other TMF DC roles (e.g.:Classifiers, Reviewers) during maintenance of the TMF in the UCV system. Manage complex and large studies Helps in drafting the job aids and WI if any Helps in Migration if any Performs other related duties as assigned Performs training and mentoring as required Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit . Fortrea is proud to be an Equal Opportunity Employer: As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. For more information about how we collect and store your personal data, please see our Privacy Statement .
May 18, 2024
Full time
As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe. We are looking for an experienced TMF specialist for our TMF Lead II position. This is an office-based role in Maidenhead. Will initially mainly support paper TMF tasks, as required: Key Responsibilities: Maintenance of a paper Trial Master File (TMF) in accordance with applicable SOPs and ICH-GCP guidelines, and study-specific TMF Index. Maintaining a paper TMFs in a state of audit readiness for quality and Fortcompliance. Reviews TMF documents according to the ALCOA+ principles. Processes (print, code and file) final documents required throughout all phases of the study. Raises queries to the project team in case a document issue is detected and follow up until query resolution. Resolving QC issues raised by the project team during project team QC, if applicable. Working with key study personnel such as the Project Manager or Clinical Study Lead to resolve any filing issues. Prepares the paper TMF for QA or client audits & inspections, as well as project team or Sponsor physical paper TMF QCs. Is the primary TMF Delivery Center point person for assigned studies. Conduct TMF-specific Kick-off Meeting with Sponsor and Fortrea project team to establish expectations, requirements & deliverables in line with ICH and to support scope build Oversees the planning, set-up, maintenance, QC, and, closure of the study TMF for clinical studies, in accordance with agreed TMF processes (Fortrea or sponsor SOPs) working with key study personnel as identified. Confirms internal and external system access needs Accountable for the creation and maintenance of the TMF Plan and TMF Index in collaboration with the Project Manager/Project Lead and Sponsor. Maintenance of access within the TMF system in collaboration with the TMF access management team. Compliance with current Fortrea eTMF system training requirements. Where needed, complete required eTMF system training for sponsor systems. Provide project team training on study specific TMF plan and Index or other Trainings, as required. Ensure deviations from standard Fortrea TMF business process and operating model are documented accordingly in TMF Plan or other applicable document. Document and escalate all identified compliance issues. Follow-up findings until resolution/CAPA implementation. Monitor project scope and communicate any identified out-of-scope activity or requests to the Project Lead. Receive sponsor-specific report requests (confirm required, within scope). Work with appropriate TMF operational services and TMF system experts to evaluate the feasibility of sponsor-specific report requests and ensure development and delivery as appropriate Oversees the preparation of the TMF for QA or Sponsor Audits and Inspections, and participates in Audit & Inspections as required. Responds to any CAPAs issued on guidance with the Management Team. Maintains the TMF in a state of audit/inspection readiness by: o Completing the Initial matching of Index with Expected Document List (EDL) update for requiredness & count, in collaboration with leads from each functional group within the study o Ensure ongoing "real-time" EDL maintenance updates are maintained by each functional group per assigned study Oversee timely kick-off of TMF Review Workflows on or before 25th Day of the Milestone Release Responsible for monitoring completeness of the study TMF at each Milestone Review. Escalates missing, incomplete, incorrect, inaccurate artifacts to the appropriate study team members. Setting up a monthly meeting with the Study Team. Oversee the processing of essential artifacts required throughout all phases of the study in accordance with Fortrea SOPs, sponsor SOPs (as applicable), GCP, and ICH guidelines. Leads Project Review/Governance debrief and set up meetings on the same. Reports on Portfolio and Study Level Key Performance Indicators (KPIs) as applicable, monitors study metric compliance, and provides remediation guidance as required. Identifies trends per study and across programs; alerts management of trends as applicable Review and respond to TMF content quality issues Assists the TMF Remediation team as and when required for assigned studies Attend and/or present at internal or external study team meetings as required Maintain awareness of study events and the associated documentation requirements Maintains effective internal and external communication Collaborates with all members of TMF Operational Services Contributes overall client satisfaction Maintains an understanding of applicable regulatory requirements Contributes to business development opportunities Act as the Point of Contact for Technical Issues faced by other TMF DC roles (e.g.:Classifiers, Reviewers) during maintenance of the TMF in the UCV system. Manage complex and large studies Helps in drafting the job aids and WI if any Helps in Migration if any Performs other related duties as assigned Performs training and mentoring as required Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit . Fortrea is proud to be an Equal Opportunity Employer: As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. For more information about how we collect and store your personal data, please see our Privacy Statement .
Office Administrator Permanent HU3 £22,400-£23,200 per annum Your new company This is an exciting opportunity to work for a not-for-profit organisation within their office administration team. You will provide administrative support across the business functions, delivering excellent customer service. Your new role Fully office-based, 9am-5pm Monday-Friday, you will work with the administrative team to provide centralised support to the departments. No two days will be the same, but typical duties will include: Maintaining databases - including highly confidential information Producing letters and internal documents Scheduling and minuting meetings Contributing to system improvements Data input and processing Updating and maintaining Health and Safety documents What you'll need to succeed You will be a real team player, able to work collaboratively with strong communication skills. You will have excellent administrative skills, particularly around data input and processing. Knowledge and experience of working with cloud-based systems and/or a qualification in Health and Safety or NEBOSH would be beneficial. You must hold GCSE Maths and English or equivalent. Unfortunately, this role is unable to support visa sponsorship, so you require full unrestricted right to work in the UK to be considered for the position. What you'll get in return Fantastic enhanced benefits including but not limited to: 25 days holiday + bank holidays-increased to 34 days after 5 years' service 6% employer pension contributions Healthcare Scheme Enhanced Sick Pay What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 18, 2024
Full time
Office Administrator Permanent HU3 £22,400-£23,200 per annum Your new company This is an exciting opportunity to work for a not-for-profit organisation within their office administration team. You will provide administrative support across the business functions, delivering excellent customer service. Your new role Fully office-based, 9am-5pm Monday-Friday, you will work with the administrative team to provide centralised support to the departments. No two days will be the same, but typical duties will include: Maintaining databases - including highly confidential information Producing letters and internal documents Scheduling and minuting meetings Contributing to system improvements Data input and processing Updating and maintaining Health and Safety documents What you'll need to succeed You will be a real team player, able to work collaboratively with strong communication skills. You will have excellent administrative skills, particularly around data input and processing. Knowledge and experience of working with cloud-based systems and/or a qualification in Health and Safety or NEBOSH would be beneficial. You must hold GCSE Maths and English or equivalent. Unfortunately, this role is unable to support visa sponsorship, so you require full unrestricted right to work in the UK to be considered for the position. What you'll get in return Fantastic enhanced benefits including but not limited to: 25 days holiday + bank holidays-increased to 34 days after 5 years' service 6% employer pension contributions Healthcare Scheme Enhanced Sick Pay What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Customer Service Coordinator, Permanent, Basingstoke, Full Time, Hybrid working, £24K to £25K PA plus benefits Your new company You will be working for an award-winning organisation who provide outstanding products and services. Your new role You will be joining a professional, stable and friendly team in the role of Customer Service Coordinator. No two days will be the same and the work you undertake has a crucial impact on the success of the organisation. Duties include - supporting customer orders via telephone, email, live chat and online ticketing portal, accurately processing customer orders and queries in line with SLA standards, ensuring the best possible service is delivered with customers kept up to date with order progress, building professional relationships with internal stakeholders and external business partners, the escalation of, issues to senior member's of the team when required, working in line with industry and company standards/values, by delivering excellent customer service standards increasing customer satisfaction and further customer orders. What you need to succeed Our client is seeking to hire a talented and engaging customer service executive who wants to develop a career with a marketing leading-organisation. The successful candidate will have excellent communication skills, a confident user of IT systems and can demonstrate a real passion for providing great customer support. What you'll get in return Customer Service Coordinator, Permanent, Basingstoke, Full Time, Hybrid working, £24K to £25K PA plus benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Full time
Customer Service Coordinator, Permanent, Basingstoke, Full Time, Hybrid working, £24K to £25K PA plus benefits Your new company You will be working for an award-winning organisation who provide outstanding products and services. Your new role You will be joining a professional, stable and friendly team in the role of Customer Service Coordinator. No two days will be the same and the work you undertake has a crucial impact on the success of the organisation. Duties include - supporting customer orders via telephone, email, live chat and online ticketing portal, accurately processing customer orders and queries in line with SLA standards, ensuring the best possible service is delivered with customers kept up to date with order progress, building professional relationships with internal stakeholders and external business partners, the escalation of, issues to senior member's of the team when required, working in line with industry and company standards/values, by delivering excellent customer service standards increasing customer satisfaction and further customer orders. What you need to succeed Our client is seeking to hire a talented and engaging customer service executive who wants to develop a career with a marketing leading-organisation. The successful candidate will have excellent communication skills, a confident user of IT systems and can demonstrate a real passion for providing great customer support. What you'll get in return Customer Service Coordinator, Permanent, Basingstoke, Full Time, Hybrid working, £24K to £25K PA plus benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Permanent vacancy offering hybrid working and amazing benefits Your new company Our exclusive client is an established worldwide organisation specialising in the manufacturing of a wide range of electronic products. Your new company is renowned for its innovation, quality of product, and excellent customer service. We are seeking a skilled and dedicated individual to join its Internal Customer Service team. Your new role As the Customer Service Administrator, you will be responsible for managing customer purchase orders, responding to customer requests, and creating and maintaining administration and filing systems for immediate access to information. You will manage customer requirements for the organisation's European customer base, providing outstanding service and developing excellent customer relationships, leading to repeat business. You will be the key point of contact for customers and work closely with all departments, particularly Warehouse and Finance, to ensure customer satisfaction. This role offers a hybrid working policy (2 days per week remote) and normal working hours are from 8:30am to 5pm. However, flexible working patterns can be discussed. What you'll need to succeed To be successful in the role, you will need previous Customer Service and Sales administrative experience, excellent communication and organisational skills, and proficiency with computers, Outlook, and Office software. Experience of end-to-end order management is desired. You should be adaptable, embrace change and challenges positively, and have a calm and positive manner.Knowledge of AS400 systems or similar and knowledge of Electronic Data Interchange (EDI) routines would be beneficial. However, full training will be provided. What you'll get in return Flexible and hybrid working options are available. Life Assurance x 4 times the annual salary. Critical Illness x 2 times the annual salary. Private Health Cover - CashPlan and Hospital Plan. Personal Private Pension & 5% company contribution. 34 days annual leave (includes public holidays). Contribution to fitness clubs or classes. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 18, 2024
Full time
Permanent vacancy offering hybrid working and amazing benefits Your new company Our exclusive client is an established worldwide organisation specialising in the manufacturing of a wide range of electronic products. Your new company is renowned for its innovation, quality of product, and excellent customer service. We are seeking a skilled and dedicated individual to join its Internal Customer Service team. Your new role As the Customer Service Administrator, you will be responsible for managing customer purchase orders, responding to customer requests, and creating and maintaining administration and filing systems for immediate access to information. You will manage customer requirements for the organisation's European customer base, providing outstanding service and developing excellent customer relationships, leading to repeat business. You will be the key point of contact for customers and work closely with all departments, particularly Warehouse and Finance, to ensure customer satisfaction. This role offers a hybrid working policy (2 days per week remote) and normal working hours are from 8:30am to 5pm. However, flexible working patterns can be discussed. What you'll need to succeed To be successful in the role, you will need previous Customer Service and Sales administrative experience, excellent communication and organisational skills, and proficiency with computers, Outlook, and Office software. Experience of end-to-end order management is desired. You should be adaptable, embrace change and challenges positively, and have a calm and positive manner.Knowledge of AS400 systems or similar and knowledge of Electronic Data Interchange (EDI) routines would be beneficial. However, full training will be provided. What you'll get in return Flexible and hybrid working options are available. Life Assurance x 4 times the annual salary. Critical Illness x 2 times the annual salary. Private Health Cover - CashPlan and Hospital Plan. Personal Private Pension & 5% company contribution. 34 days annual leave (includes public holidays). Contribution to fitness clubs or classes. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Are you seeking a new Customer Services on a flexible part time basis Your new company A renowned parent company of five distinguished brands, each dedicated to its own range of premium products for the home, office, and commercial properties. Your new role Make outbound calls to confirmdeliveries, survey satisfaction and upsell/cross-sell products Log all interactions inour CRM, ensuring issues are tracked through resolution Liaise with warehouse,purchasing, logistics and other teams to align on fulfilment and stock Identify processimprovements to optimise customer experience Meet response time, resolution and customer satisfaction targets What you'll need to succeed Organised anddetail-oriented with strong multi-tasking capabilities Self-motivated with theconfidence to work independently Passionate aboutproviding best-in-class customer experience Tech-savvy with ability to learn new platforms/systems What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Seasonal
Are you seeking a new Customer Services on a flexible part time basis Your new company A renowned parent company of five distinguished brands, each dedicated to its own range of premium products for the home, office, and commercial properties. Your new role Make outbound calls to confirmdeliveries, survey satisfaction and upsell/cross-sell products Log all interactions inour CRM, ensuring issues are tracked through resolution Liaise with warehouse,purchasing, logistics and other teams to align on fulfilment and stock Identify processimprovements to optimise customer experience Meet response time, resolution and customer satisfaction targets What you'll need to succeed Organised anddetail-oriented with strong multi-tasking capabilities Self-motivated with theconfidence to work independently Passionate aboutproviding best-in-class customer experience Tech-savvy with ability to learn new platforms/systems What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
Clerical Officer, Temporary, £13.87 per hour Your new company Hays is working alongside the Northern Ireland Assembly to recruit for a temporary Clerical Officer to provide high quality customer service to a diverse range of customers, both internal and external. Your new role Providing high quality customer service to a diverse range of customers, both internal and external.Managing own work to ensure the delivery of objectives.Providing accurate information in a professional and helpful manner by referring to organisational policies and procedures.Providing high quality and timely administrative support where required, for example filing and photocopying, diary management etc.Inputting data and maintaining a range of databases, spreadsheets and electronic filing systems to aid the storage and retrieval of electronic documents.Recording and distribution of correspondence, emails, incoming mail / post, monitoring and managing electronic mailboxes and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate.Organising and providing support to meetings, events and visits including issuing papers, ordering hospitality, meeting and greeting external visitors and officials, and responding to any housekeeping queries that they may have e.g. the format of the meeting.Recording information to support the production of minutes and draft minutes e.g. timings of each agenda item and attendance of witnesses.Assisting in gathering and collating information.Effectively using Microsoft Office and bespoke internal Assembly software systems and databases to prepare documents.Maintaining hard copy and electronic information systems to ensure a clear and organised file of all correspondence, papers, minutes, agendas.Checking and processing invoices for payment through electronic payment system.Complying with all Assembly Commission's staff policies and procedures including Equal Opportunities and Dignity at Work policies and procedures.Carrying out other duties that the Assembly Commission reasonably requires of you. What you'll need to succeed 1. GCE 'A' level grade A -C in 2 separate subjects and 5 GCSEs grade A -C including English Language and Mathematics. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated.AND2. At least 2 years' experience in an administrative role of:a) Using effective oral and written skills to communicate effectively with a diverse range of people at all levels, including team members, members of the public, customers and managers.b) Organising workload and giving attention to detail to produce accurate, high quality work to deadlines.c) Effectively using Microsoft Office to prepare documents and respond to correspondence.OR3. At least 4 years' experience in an administrative role of a) - c) What you'll get in return £13.87 per hourTemporary with the possibility of extensionFull time postOnline timesheets with weekly payAccess to retailer discountsAccess to thousands of learning and development courses What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Seasonal
Clerical Officer, Temporary, £13.87 per hour Your new company Hays is working alongside the Northern Ireland Assembly to recruit for a temporary Clerical Officer to provide high quality customer service to a diverse range of customers, both internal and external. Your new role Providing high quality customer service to a diverse range of customers, both internal and external.Managing own work to ensure the delivery of objectives.Providing accurate information in a professional and helpful manner by referring to organisational policies and procedures.Providing high quality and timely administrative support where required, for example filing and photocopying, diary management etc.Inputting data and maintaining a range of databases, spreadsheets and electronic filing systems to aid the storage and retrieval of electronic documents.Recording and distribution of correspondence, emails, incoming mail / post, monitoring and managing electronic mailboxes and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate.Organising and providing support to meetings, events and visits including issuing papers, ordering hospitality, meeting and greeting external visitors and officials, and responding to any housekeeping queries that they may have e.g. the format of the meeting.Recording information to support the production of minutes and draft minutes e.g. timings of each agenda item and attendance of witnesses.Assisting in gathering and collating information.Effectively using Microsoft Office and bespoke internal Assembly software systems and databases to prepare documents.Maintaining hard copy and electronic information systems to ensure a clear and organised file of all correspondence, papers, minutes, agendas.Checking and processing invoices for payment through electronic payment system.Complying with all Assembly Commission's staff policies and procedures including Equal Opportunities and Dignity at Work policies and procedures.Carrying out other duties that the Assembly Commission reasonably requires of you. What you'll need to succeed 1. GCE 'A' level grade A -C in 2 separate subjects and 5 GCSEs grade A -C including English Language and Mathematics. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated.AND2. At least 2 years' experience in an administrative role of:a) Using effective oral and written skills to communicate effectively with a diverse range of people at all levels, including team members, members of the public, customers and managers.b) Organising workload and giving attention to detail to produce accurate, high quality work to deadlines.c) Effectively using Microsoft Office to prepare documents and respond to correspondence.OR3. At least 4 years' experience in an administrative role of a) - c) What you'll get in return £13.87 per hourTemporary with the possibility of extensionFull time postOnline timesheets with weekly payAccess to retailer discountsAccess to thousands of learning and development courses What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Receptionist/Office Administrator Are you a cheerful, proactive individual with a knack for organisation and a passion for customer service? We're looking for a vibrant receptionist/office administrator to join our team and be the friendly face of our company. Key Responsibilities: Greet and welcome clients, visitors, and employees with a warm and professional demeanour.Answer and direct incoming calls, take messages, and provide helpful information.Maintain the reception area, ensuring it's tidy and welcoming at all times.Manage office phone systems.Keep the office diary up to date and assist with scheduling appointments and meetings.Arrange travel, accommodation, and other logistical details as needed.Handle incoming and outgoing mail, packages, and deliveries.Maintain office supplies and order new supplies as required.Assist with general office tasks and ensure smooth day-to-day operations.Coordinate meetings and events, ensuring all arrangements are in place. Qualifications:A positive, can-do attitude with a passion for delivering exceptional customer service.Proven ability to work independently and take initiative to solve problems.Excellent organisational skills and attention to detail.Proficiency in Microsoft Office systems.Outstanding communication skills, both verbal and written.Ability to thrive in a fast-paced, dynamic environment.Previous experience in a similar role is preferred. If you're ready to take on a dynamic role where no two days are the same, and you have the energy and enthusiasm to make a difference, we want to hear from you! Hours 8.30am to 5.30pm 25 days holiday plus bank holidays Free car parking Company gym and classes Discounted health care Annual bonus scheme £26,000 / £27,000 DOE What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Full time
Receptionist/Office Administrator Are you a cheerful, proactive individual with a knack for organisation and a passion for customer service? We're looking for a vibrant receptionist/office administrator to join our team and be the friendly face of our company. Key Responsibilities: Greet and welcome clients, visitors, and employees with a warm and professional demeanour.Answer and direct incoming calls, take messages, and provide helpful information.Maintain the reception area, ensuring it's tidy and welcoming at all times.Manage office phone systems.Keep the office diary up to date and assist with scheduling appointments and meetings.Arrange travel, accommodation, and other logistical details as needed.Handle incoming and outgoing mail, packages, and deliveries.Maintain office supplies and order new supplies as required.Assist with general office tasks and ensure smooth day-to-day operations.Coordinate meetings and events, ensuring all arrangements are in place. Qualifications:A positive, can-do attitude with a passion for delivering exceptional customer service.Proven ability to work independently and take initiative to solve problems.Excellent organisational skills and attention to detail.Proficiency in Microsoft Office systems.Outstanding communication skills, both verbal and written.Ability to thrive in a fast-paced, dynamic environment.Previous experience in a similar role is preferred. If you're ready to take on a dynamic role where no two days are the same, and you have the energy and enthusiasm to make a difference, we want to hear from you! Hours 8.30am to 5.30pm 25 days holiday plus bank holidays Free car parking Company gym and classes Discounted health care Annual bonus scheme £26,000 / £27,000 DOE What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Business support Officer, temporary, Darlington Your new company A public sector organisation based in Darlington is looking for a motivated and experienced Business Support Officer for an exciting opportunity working as part of a busy, friendly team on a full-time, temporary basis. Your new role The Business Support Officer spends their time working onsite in their busy office based in Darlington.As the Business Support Officer, your job will be to assist in the achievement of business objectives by providing effective administrative support.You will work in collaboration with the Administrators to support the team with statistical information, capturing accurate data and providing a customer focussed service, responding to enquiries from internal and external customers including the general public. Main duties and responsibilities will include: Produce general correspondence, letters, memoranda, reports, minutes and statistical information etc. using a range of IT software packages. Receive, sort, handle and distribute mail, deliveries and property as necessary. Input, retrieve and present data using the ICT systems. To provide a customer focused service and respond to enquiries from internal and external customers including the general public. Maintain and operate efficient and effective record keeping and filing systems, ensuring they are updated and items stored, disposed of and retrieved when appropriate. Carry out research and liaise with service providers to ensure appropriate, adequate and efficient supply of goods and services to maintain operational effectiveness. To raise orders through the financial system or use of the credit card for the purchase of goods, travel, accommodation and other services. To process accounts and claims including the collection of monies and issuing of receipts and other basic budgetary requirements. What you'll need to succeed Previous Administration experience in a similar environment. Excellent literacy and numerical skills Experience with IT systems including Microsoft Office, excel, word, outlook Ability to work under pressure to meet tight deadlines Ability to work on own initiative as well as part of a team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Seasonal
Business support Officer, temporary, Darlington Your new company A public sector organisation based in Darlington is looking for a motivated and experienced Business Support Officer for an exciting opportunity working as part of a busy, friendly team on a full-time, temporary basis. Your new role The Business Support Officer spends their time working onsite in their busy office based in Darlington.As the Business Support Officer, your job will be to assist in the achievement of business objectives by providing effective administrative support.You will work in collaboration with the Administrators to support the team with statistical information, capturing accurate data and providing a customer focussed service, responding to enquiries from internal and external customers including the general public. Main duties and responsibilities will include: Produce general correspondence, letters, memoranda, reports, minutes and statistical information etc. using a range of IT software packages. Receive, sort, handle and distribute mail, deliveries and property as necessary. Input, retrieve and present data using the ICT systems. To provide a customer focused service and respond to enquiries from internal and external customers including the general public. Maintain and operate efficient and effective record keeping and filing systems, ensuring they are updated and items stored, disposed of and retrieved when appropriate. Carry out research and liaise with service providers to ensure appropriate, adequate and efficient supply of goods and services to maintain operational effectiveness. To raise orders through the financial system or use of the credit card for the purchase of goods, travel, accommodation and other services. To process accounts and claims including the collection of monies and issuing of receipts and other basic budgetary requirements. What you'll need to succeed Previous Administration experience in a similar environment. Excellent literacy and numerical skills Experience with IT systems including Microsoft Office, excel, word, outlook Ability to work under pressure to meet tight deadlines Ability to work on own initiative as well as part of a team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Online Reputation Coordinator based in Manchester, competitive salary, immediate start Your new company This well-established organisation is seeking an Online Reputation Coordinator to join their team. Your new role You will be responsible for monitoring the company's online presence, which will also include reviews, and you will be responding to reviews within the SLA. You will be working on all aspects of online interaction and social media to help promote the company and positive content. You will be creating reports for senior management to track and analyse progress. What you'll need to succeed You will ideally have previous experience of working in online reputation management, as well as being able to use various systems well. You have excellent communication skills, both written and verbal, and have great analytical skills. You're a problem-solver and can come up with lasting solutions. You are also experienced at report-writing and gathering information to present it in a clear and concise way. What you'll get in return You will receive an excellent competitive salary for this role and will be working for a large, well-known and established brand with a lot of opportunity for development and growth. You will also receive an excellent benefits package including holidays, pension, healthcare and more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 18, 2024
Full time
Online Reputation Coordinator based in Manchester, competitive salary, immediate start Your new company This well-established organisation is seeking an Online Reputation Coordinator to join their team. Your new role You will be responsible for monitoring the company's online presence, which will also include reviews, and you will be responding to reviews within the SLA. You will be working on all aspects of online interaction and social media to help promote the company and positive content. You will be creating reports for senior management to track and analyse progress. What you'll need to succeed You will ideally have previous experience of working in online reputation management, as well as being able to use various systems well. You have excellent communication skills, both written and verbal, and have great analytical skills. You're a problem-solver and can come up with lasting solutions. You are also experienced at report-writing and gathering information to present it in a clear and concise way. What you'll get in return You will receive an excellent competitive salary for this role and will be working for a large, well-known and established brand with a lot of opportunity for development and growth. You will also receive an excellent benefits package including holidays, pension, healthcare and more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Customer service administrator - Dungannon Customer service administrator - Dungannon Your new company I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. This company is passionate about providing the best service for its customers and passionate about providing a great environment for its staff. They are a very innovative ambitious company and want someone who mirrors these attributes. You will join a great working environment, superb luxury offices, and be part of a dedicated supportive team. The hours of work is Monday-Thursday 8.30-5.30 and Friday 8.30-1.30. Salary negotiable. Your new role Deal directly with customers either by telephone, electronically or face to face Take customers orders and process orders onto a bespoke system Help customers use our online portal and process orders Ownership of queries and projects Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges Learn how to utilise our databases to improve customer satisfaction Internal and external reporting Oversight of operations to ensure client SLA's are being achieved Work with other departments to provide support and meet deadlines What you'll need to succeed Customer focused Strong attention to detail Professional and presentable - Good telephone manner Good team worker Can cope well under pressure of deadlines Flexible and highly motivated Good knowledge of Microsoft Office programs (Excel, Word) Good Knowledge of IT systems What you'll get in return You will be offered an excellent salary, opportunity to work for a great employer that invests in its people and excellent career progression. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Full time
Customer service administrator - Dungannon Customer service administrator - Dungannon Your new company I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. This company is passionate about providing the best service for its customers and passionate about providing a great environment for its staff. They are a very innovative ambitious company and want someone who mirrors these attributes. You will join a great working environment, superb luxury offices, and be part of a dedicated supportive team. The hours of work is Monday-Thursday 8.30-5.30 and Friday 8.30-1.30. Salary negotiable. Your new role Deal directly with customers either by telephone, electronically or face to face Take customers orders and process orders onto a bespoke system Help customers use our online portal and process orders Ownership of queries and projects Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges Learn how to utilise our databases to improve customer satisfaction Internal and external reporting Oversight of operations to ensure client SLA's are being achieved Work with other departments to provide support and meet deadlines What you'll need to succeed Customer focused Strong attention to detail Professional and presentable - Good telephone manner Good team worker Can cope well under pressure of deadlines Flexible and highly motivated Good knowledge of Microsoft Office programs (Excel, Word) Good Knowledge of IT systems What you'll get in return You will be offered an excellent salary, opportunity to work for a great employer that invests in its people and excellent career progression. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
Job Title: Personal Assistant Duration: 6 months, extensions likely Location: Warwick/ Hybrid (two to three days per week in the office) Salary: £35000 per annum plus 5% bonus Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Join our client, a leading player in the Utilities industry, as a Personal Assistant! This is an exciting opportunity to provide comprehensive support to GT&M Directors and their senior leadership teams. If you have experience as a Personal Assistant and possess excellent organisational and communication skills, we want to hear from you! Key Responsibilities: Efficiently manage diaries and organise meetings, maximising the Directors' and senior leadership teams' time. Support virtual meetings and handle in-room technology at key sites. Assist with the preparation of communications and presentations. Coordinate and provide support for ad-hoc projects within the team. Act as the initial point of contact for external/internal phone calls and meetings. Manage incoming mail and prioritise correspondence. Organise team events. Process expenses and purchase orders for the Director and their senior leadership team. Act as a Technical Secretary for meetings as needed. Compose and issue routine correspondence, as well as prepare more complex correspondence for approval. Qualifications and Skills Required: Previous experience as a Personal Assistant. Ability to handle highly confidential and sensitive information with discretion. Excellent awareness of the organisation, its business issues, and activities. Proficiency in GT&M office systems, including MS Word, Excel, and PowerPoint. Experience liaising with senior staff members internally and externally. Strong organisational skills and attention to detail. Familiarity with Mysap/Concur System for expenses and purchase orders. Demonstrated initiative, problem-solving skills, and flexibility. Effective communication with both internal and external customers. Reviewing own work for accuracy and meeting deadlines. Key Interfaces: Regular interaction with Senior Leaders and their PA's across the organisation. Engagement with senior executives from external organisations. Our client offers a hybrid working model and excellent perks. You'll have the chance to work with senior executives across the organisation and enjoy a vibrant and supportive team environment. Don't miss out on this fantastic opportunity - apply now and take the next step in your career as a Personal Assistant! How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.Pontoon is an equal opportunities employer and an employment consultancy.
May 18, 2024
Full time
Job Title: Personal Assistant Duration: 6 months, extensions likely Location: Warwick/ Hybrid (two to three days per week in the office) Salary: £35000 per annum plus 5% bonus Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Join our client, a leading player in the Utilities industry, as a Personal Assistant! This is an exciting opportunity to provide comprehensive support to GT&M Directors and their senior leadership teams. If you have experience as a Personal Assistant and possess excellent organisational and communication skills, we want to hear from you! Key Responsibilities: Efficiently manage diaries and organise meetings, maximising the Directors' and senior leadership teams' time. Support virtual meetings and handle in-room technology at key sites. Assist with the preparation of communications and presentations. Coordinate and provide support for ad-hoc projects within the team. Act as the initial point of contact for external/internal phone calls and meetings. Manage incoming mail and prioritise correspondence. Organise team events. Process expenses and purchase orders for the Director and their senior leadership team. Act as a Technical Secretary for meetings as needed. Compose and issue routine correspondence, as well as prepare more complex correspondence for approval. Qualifications and Skills Required: Previous experience as a Personal Assistant. Ability to handle highly confidential and sensitive information with discretion. Excellent awareness of the organisation, its business issues, and activities. Proficiency in GT&M office systems, including MS Word, Excel, and PowerPoint. Experience liaising with senior staff members internally and externally. Strong organisational skills and attention to detail. Familiarity with Mysap/Concur System for expenses and purchase orders. Demonstrated initiative, problem-solving skills, and flexibility. Effective communication with both internal and external customers. Reviewing own work for accuracy and meeting deadlines. Key Interfaces: Regular interaction with Senior Leaders and their PA's across the organisation. Engagement with senior executives from external organisations. Our client offers a hybrid working model and excellent perks. You'll have the chance to work with senior executives across the organisation and enjoy a vibrant and supportive team environment. Don't miss out on this fantastic opportunity - apply now and take the next step in your career as a Personal Assistant! How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.Pontoon is an equal opportunities employer and an employment consultancy.
Japanese speaking Administrative Assistant Ref: MW45700 A major Japanese trading company in London is currently recruiting a Japanese speaking Administrative Assistant. You will be responsible for effectively assisting their Energy department in relation to administrative tasks. Strong numerical and Excel skills would be needed for this role.Business level of fluency in both English and Japanese is required for this role. TYPE: Permanent, full-time WORKING HOURS: 9:00-17:00 from Monday to Friday SALARY: £25-37k START: ASAP LOCATION: London (Hybrid working, 2 days in the office) Japanese Speaking Administrative Assistant Main Responsibilities: • Organise and coordinate work to assist the department's activities• Schedule management• Assist the Deputy General Manager (by providing comprehensive administrative support to Deputy General Manager, including managing calendars, scheduling appointments, and coordinating travel arrangements as well as expenses)• Arrange and manage logistics for events/meetings, including supporting guests' arrival• Systems and platform management (including IT promotor)• Operational support for business line companies• Support processing or managing transactions, reimbursements, or financial settlements within the Concur platform• Support accounting and financial closing• Preparation of various reports including minute taking• Assist the Personal Assistant for Business Unit General Manager's activities when required• Ad Hoc Support: Provide additional support and assistance as needed• Collaborate closely with internal and external stakeholders to support members of the department with administrative tasks Administrative Assistant Ideal Candidate: • Experience working in a large multinational company • E xperience in the payment process and is strong with numbers • Proactive communication skills with the ability to engage with a diverse range of internal and external individuals, clients, and stakeholders• Commitment to maintaining confidentiality• Strong time management and organizational skills• Exceptional attention to detail• Advanced proficiency in PC skills, including Word, Excel, and PowerPoint• Ability to adapt to a dynamic and rapidly changing business environment• Eagerness to learn and openness to new challenges• Proficiency in the English language, both orally and in writing• Japanese language skills, both spoken and written All applicants for the Administrative Assistant must have the right to work in the UK as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
May 18, 2024
Full time
Japanese speaking Administrative Assistant Ref: MW45700 A major Japanese trading company in London is currently recruiting a Japanese speaking Administrative Assistant. You will be responsible for effectively assisting their Energy department in relation to administrative tasks. Strong numerical and Excel skills would be needed for this role.Business level of fluency in both English and Japanese is required for this role. TYPE: Permanent, full-time WORKING HOURS: 9:00-17:00 from Monday to Friday SALARY: £25-37k START: ASAP LOCATION: London (Hybrid working, 2 days in the office) Japanese Speaking Administrative Assistant Main Responsibilities: • Organise and coordinate work to assist the department's activities• Schedule management• Assist the Deputy General Manager (by providing comprehensive administrative support to Deputy General Manager, including managing calendars, scheduling appointments, and coordinating travel arrangements as well as expenses)• Arrange and manage logistics for events/meetings, including supporting guests' arrival• Systems and platform management (including IT promotor)• Operational support for business line companies• Support processing or managing transactions, reimbursements, or financial settlements within the Concur platform• Support accounting and financial closing• Preparation of various reports including minute taking• Assist the Personal Assistant for Business Unit General Manager's activities when required• Ad Hoc Support: Provide additional support and assistance as needed• Collaborate closely with internal and external stakeholders to support members of the department with administrative tasks Administrative Assistant Ideal Candidate: • Experience working in a large multinational company • E xperience in the payment process and is strong with numbers • Proactive communication skills with the ability to engage with a diverse range of internal and external individuals, clients, and stakeholders• Commitment to maintaining confidentiality• Strong time management and organizational skills• Exceptional attention to detail• Advanced proficiency in PC skills, including Word, Excel, and PowerPoint• Ability to adapt to a dynamic and rapidly changing business environment• Eagerness to learn and openness to new challenges• Proficiency in the English language, both orally and in writing• Japanese language skills, both spoken and written All applicants for the Administrative Assistant must have the right to work in the UK as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
ukWe are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role Title: Linux Architect (Need Active SC Clearance) Location: Onsite 4/5 days per week in Warwick, Farnborough or Corsham Duration: Until 30/09/24 Role Description: - Experienced Design Architect of Redhat enterprise Linux (RHEL) - Experience delivering moderate to complex Linux (RHEL) systems for deploying and supporting commercial off the shelf components. For example, DEVOPS infrastructure or SCADA systems - Experience in installation, configuration and troubleshooting of Linux, preferably Red Hat Enterprise Linux operating system. - Linux Systems Administration background with a solid understanding of the full Systems Lifecycle and developing solutions for customers and working to defined customer requirements. - Prior experience of deploying a Linux platform suited for SCADA on Critical National Infrastructure in a highly regulated industry an advantage - Understand Linux OS gold build and working with platform IaC to define parameters - Understanding AD integration, OS update service integration (certificate install and agents etc) - Conduct testing and reporting result
May 18, 2024
Contractor
ukWe are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role Title: Linux Architect (Need Active SC Clearance) Location: Onsite 4/5 days per week in Warwick, Farnborough or Corsham Duration: Until 30/09/24 Role Description: - Experienced Design Architect of Redhat enterprise Linux (RHEL) - Experience delivering moderate to complex Linux (RHEL) systems for deploying and supporting commercial off the shelf components. For example, DEVOPS infrastructure or SCADA systems - Experience in installation, configuration and troubleshooting of Linux, preferably Red Hat Enterprise Linux operating system. - Linux Systems Administration background with a solid understanding of the full Systems Lifecycle and developing solutions for customers and working to defined customer requirements. - Prior experience of deploying a Linux platform suited for SCADA on Critical National Infrastructure in a highly regulated industry an advantage - Understand Linux OS gold build and working with platform IaC to define parameters - Understanding AD integration, OS update service integration (certificate install and agents etc) - Conduct testing and reporting result
Randstad Construction & Property
Durham, County Durham
Executive Support Assistant £20.79 per hour plus benefits 12 months (Maternity Cover)Full Time - 37 hours per week Hybrid 3 days office / 2 days home Durham based My client has a great opportunity to be one of their Executive Support Assistants to support 3 oftheir Executive Directors to use their time efficiently, provide accurate, confidential, andproactive secretarial and organisational support. They're looking for you to proactively manage the diary, meeting requests, external visits andspeaking engagements and ensure schedules are organised and run smoothly. You'll beproactively forward planning their diaries and overall workload, highlighting potential issuesand pinch-points and suggesting/drafting solutions. Through continual horizon-scanning ofthe diary ensure Directors have appropriate planning and preparation time including co-ordination of any required pre meetings and briefings. You'll be setting up effective systems to ensure meeting and committee papers, performancereviews, training and other key pieces of work are received within the required time frames,along with adherence to all relevant regulatory rules and guidance applicable to the role,along with collation of and logging of all records including regulatory documentation. Also,where required, you'll provide secretariat support at directorate level meetings. They're looking for you to manage all customer, MP and wider stakeholder correspondencewhich is received via the executive and liaise with relevant teams and managers to ensurethis correspondence is responded to effectively. This may involve the need to talk directly tocustomers and other stakeholders too. You'll be coordinating their travel and accommodation arrangements ensuring sensible useof time and production of detailed and accurate travel itineraries. As part of a team providingExecutive Support, cover for and assist other Executive Support Assistants with tasks suchas Board papers, general office administrative systems and a focus on continuousimprovement at times of high workload or personal leave. About you We're looking for you to have proven PA experience working with Executives/Directors andbe an advocate for change in an organisation, along with new systems and technology thatis being introduced to an organisation. You'll be forward thinking, so able to think ahead andsecond guess requirements and needs at times. You'll have proven experience of working within a team, able to prioritise and managedeadlines, along with interpreting needs and creating effective presentations. You'll haveproven excellent written and verbal communication skills, along with organisational andadministrative skills with a keen eye for detail. They're looking for you to have resilience to adapt to ever changing priorities and demands,demonstrating knowledge and professionalism to support leaders to achieve outcomes,along with the ability to build relationships and networks at all levels throughout theorganisation.You'll have proven computer and technology skills, including excellent knowledge of Outlookand Microsoft packages too. If you would like to discuss this opportunity further please contact me: Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 18, 2024
Full time
Executive Support Assistant £20.79 per hour plus benefits 12 months (Maternity Cover)Full Time - 37 hours per week Hybrid 3 days office / 2 days home Durham based My client has a great opportunity to be one of their Executive Support Assistants to support 3 oftheir Executive Directors to use their time efficiently, provide accurate, confidential, andproactive secretarial and organisational support. They're looking for you to proactively manage the diary, meeting requests, external visits andspeaking engagements and ensure schedules are organised and run smoothly. You'll beproactively forward planning their diaries and overall workload, highlighting potential issuesand pinch-points and suggesting/drafting solutions. Through continual horizon-scanning ofthe diary ensure Directors have appropriate planning and preparation time including co-ordination of any required pre meetings and briefings. You'll be setting up effective systems to ensure meeting and committee papers, performancereviews, training and other key pieces of work are received within the required time frames,along with adherence to all relevant regulatory rules and guidance applicable to the role,along with collation of and logging of all records including regulatory documentation. Also,where required, you'll provide secretariat support at directorate level meetings. They're looking for you to manage all customer, MP and wider stakeholder correspondencewhich is received via the executive and liaise with relevant teams and managers to ensurethis correspondence is responded to effectively. This may involve the need to talk directly tocustomers and other stakeholders too. You'll be coordinating their travel and accommodation arrangements ensuring sensible useof time and production of detailed and accurate travel itineraries. As part of a team providingExecutive Support, cover for and assist other Executive Support Assistants with tasks suchas Board papers, general office administrative systems and a focus on continuousimprovement at times of high workload or personal leave. About you We're looking for you to have proven PA experience working with Executives/Directors andbe an advocate for change in an organisation, along with new systems and technology thatis being introduced to an organisation. You'll be forward thinking, so able to think ahead andsecond guess requirements and needs at times. You'll have proven experience of working within a team, able to prioritise and managedeadlines, along with interpreting needs and creating effective presentations. You'll haveproven excellent written and verbal communication skills, along with organisational andadministrative skills with a keen eye for detail. They're looking for you to have resilience to adapt to ever changing priorities and demands,demonstrating knowledge and professionalism to support leaders to achieve outcomes,along with the ability to build relationships and networks at all levels throughout theorganisation.You'll have proven computer and technology skills, including excellent knowledge of Outlookand Microsoft packages too. If you would like to discuss this opportunity further please contact me: Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: Administrator Employment Type: Permanent, Full Time Location: Tottenham Pay: £27,000 per annum Join our team in Tottenham as an administrator, where you'll play a crucial role in providing effective administrative support to our management on a social housing maintenance contract. Your responsibilities will include: Creating and maintaining reports, spreadsheets, memos, and emails Managing filing systems and minute-taking Handling incoming mail and processing stationery and office supply orders Assisting with scheduling of operatives and subcontractors using our in-house system Addressing complex repair issues and customer concerns to ensure satisfaction and confidence We are looking for candidates with the following qualifications and skills: Proficiency in Microsoft Office suite Strong organisational and communication abilities, both written and verbal Excellent customer service skills Previous experience in the repair and maintenance sector or a trade-based background preferred Problem-solving skills and ability to handle demanding situations Experience in social housing and maintenance with compliance background preferred Advanced proficiency in Microsoft Excel and Word If you feel that this role is suitable for you. Apply today with your CV! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 18, 2024
Full time
Job Title: Administrator Employment Type: Permanent, Full Time Location: Tottenham Pay: £27,000 per annum Join our team in Tottenham as an administrator, where you'll play a crucial role in providing effective administrative support to our management on a social housing maintenance contract. Your responsibilities will include: Creating and maintaining reports, spreadsheets, memos, and emails Managing filing systems and minute-taking Handling incoming mail and processing stationery and office supply orders Assisting with scheduling of operatives and subcontractors using our in-house system Addressing complex repair issues and customer concerns to ensure satisfaction and confidence We are looking for candidates with the following qualifications and skills: Proficiency in Microsoft Office suite Strong organisational and communication abilities, both written and verbal Excellent customer service skills Previous experience in the repair and maintenance sector or a trade-based background preferred Problem-solving skills and ability to handle demanding situations Experience in social housing and maintenance with compliance background preferred Advanced proficiency in Microsoft Excel and Word If you feel that this role is suitable for you. Apply today with your CV! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Parking Appeals Officer Must have good working knowledge on Parking Appeals Key result areas/overview:Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.The Dimensions of this role To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation. Responsible for decision making on whether the appeal is to be accepted or rejected. Make suggestions for developing procedures to improve service delivery, customer focus and efficiency To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve To process payments received directly at the council To process refunds To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious casesThe candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate. Need to be office based twice a week.This role of Parking Appeals officer will pay an hourly rate of £22.15 via umbrellaIf this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on and press 1 for parking Unity offer referral schemes for all successful referrals at officer level Previous Parking industry experience is essential for all parking vacancies
May 18, 2024
Full time
Parking Appeals Officer Must have good working knowledge on Parking Appeals Key result areas/overview:Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.The Dimensions of this role To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation. Responsible for decision making on whether the appeal is to be accepted or rejected. Make suggestions for developing procedures to improve service delivery, customer focus and efficiency To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve To process payments received directly at the council To process refunds To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious casesThe candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate. Need to be office based twice a week.This role of Parking Appeals officer will pay an hourly rate of £22.15 via umbrellaIf this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on and press 1 for parking Unity offer referral schemes for all successful referrals at officer level Previous Parking industry experience is essential for all parking vacancies
Are you good with numbers? are you a recent graduate eager to kickstart your career as an Administrator within the financial services/lending industry, looking for career progression? Are you someone with exceptional organisational skills, ready to take on a dynamic role in loan management? If so, we have the perfect opportunity for you! Due to an internal promotion, this growing loan management company who specialise in lending to property investors and property developers are seeking a back-office Operations. Full training will be given, but your day-to-day responsibilities will include, supporting 3 departments including Accounts, Underwriting and Solicitors with all administrative tasks including: Drafting legal documents and statements Liaising with clients/investors (borrowers/property developers/investors) and ensuring all systems are all up to date documents for underwriting purposes Calculationg transations including interest rates Drafting documents and getting those across to the relevant departments Using SharePoint/MS Office and Quickfile (same as QuickBooks) Corresponding with solicitors and valuers Supporting underwriting and the loan book once the loans have been approved Contacting clients to request loan updates and documentation Updating investors and funders on their portfolios Corresponding with solicitors and surveyors Maintaining systems and databases Assisting with the management of loan facilities. Assessing drawdown requests and coordinating funds release Arranging loan extensions with clients and funders Coordinating the redemption of loans Experience & skills required for the role: Bachelor's degree in mathematics, business, economics, or related field (ideal) Strong numerical skills and attention to detail Proficiency in Microsoft Office suite Excellent verbal and written communication skills in English Excellent communication skills Able to deal with various deadlines Knowledge or experience in real estate or property finance (desirable) Why Join Us? Opportunity for career growth and development Collaborative work environment with supportive team members A career in loan management and financial operations Competitive compensation package Free parking Monday to Friday 9.30 5.30
May 18, 2024
Full time
Are you good with numbers? are you a recent graduate eager to kickstart your career as an Administrator within the financial services/lending industry, looking for career progression? Are you someone with exceptional organisational skills, ready to take on a dynamic role in loan management? If so, we have the perfect opportunity for you! Due to an internal promotion, this growing loan management company who specialise in lending to property investors and property developers are seeking a back-office Operations. Full training will be given, but your day-to-day responsibilities will include, supporting 3 departments including Accounts, Underwriting and Solicitors with all administrative tasks including: Drafting legal documents and statements Liaising with clients/investors (borrowers/property developers/investors) and ensuring all systems are all up to date documents for underwriting purposes Calculationg transations including interest rates Drafting documents and getting those across to the relevant departments Using SharePoint/MS Office and Quickfile (same as QuickBooks) Corresponding with solicitors and valuers Supporting underwriting and the loan book once the loans have been approved Contacting clients to request loan updates and documentation Updating investors and funders on their portfolios Corresponding with solicitors and surveyors Maintaining systems and databases Assisting with the management of loan facilities. Assessing drawdown requests and coordinating funds release Arranging loan extensions with clients and funders Coordinating the redemption of loans Experience & skills required for the role: Bachelor's degree in mathematics, business, economics, or related field (ideal) Strong numerical skills and attention to detail Proficiency in Microsoft Office suite Excellent verbal and written communication skills in English Excellent communication skills Able to deal with various deadlines Knowledge or experience in real estate or property finance (desirable) Why Join Us? Opportunity for career growth and development Collaborative work environment with supportive team members A career in loan management and financial operations Competitive compensation package Free parking Monday to Friday 9.30 5.30
Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe. As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed. We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems. Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide! Flexible Working At Ultra Maritime, we understand that your personal life is just as important as your professional one. That's why we support and promote flexible working arrangements where possible. Whether you prefer a hybrid model, working remotely, or the structure of being on-site, we will support you as best as we can. Embrace the freedom to shape your work hours according to your needs, whether it's part-time, compressed hours, or a unique arrangement that suits your lifestyle. Loudwater, Greenford, and Weymouth exclusively offer a 9-day fortnight working pattern, offering extended weekends every other week, granting you more time to pursue your passions. And that's not all - we provide flexible start and finish times. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people. Job Description The Project Office Manager for Ultra Maritime will report directly into the PMO Director. They will be responsible for the development and implementation of best practice project management tools and processes to support project execution and delivery in a consistent approach within a Life Cycle Management environment. They will act as the technical authority in Project Management and Risk Management. Ultra Maritime is a matrix organisation and as such requires the candidate to have a full understanding of a matrix structure. They must be able to demonstrate the benefits of this type of structure and how to get the best performance through good communication between the teams and create more innovative ways of working. This exciting opportunity will be supporting complex projects on current and new product development of naval sonar systems, including hull-mounted, variable depth and torpedo defence sonars as well as future sonar and platform, data & weapon systems. They will ensure all aspects of Project and Risk Management are implemented and applied in a consistent manner whilst working collaboratively with the Engineering and Project Management teams. The Project Office Manager is expected to be the definitive expert in Project and Risk Management processes as well as the tools required to manage and plan complex projects Some of the key responsibilities include: Develop and maintain project management tools, templates, and guidelines to support project execution and delivery. Implement and manage project management software and tools to streamline project workflows and improve efficiency. Define and document project management processes and methodologies in alignment with industry best practices and organizational requirements. Provide guidance and support to project teams in the use of project management tools, processes, and methodologies. Collaborate with cross-functional teams to identify process improvement opportunities and drive initiatives to enhance project delivery effectiveness. Monitor project performance metrics and KPIs to identify trends, issues, and areas for improvement. Conduct regular reviews and audits of project documentation to ensure compliance with established processes and standards. Lead training sessions and workshops to educate project teams on project management tools, processes, and best practices. Stay abreast of emerging trends and developments in project management tools, methodologies, and technologies. Risk Identification: Proactively identify and assess risks associated with project activities, including but not limited to financial, technical, operational, and regulatory risks. Risk Assessment: Evaluate the potential impact and likelihood of identified risks, utilizing quantitative and qualitative analysis techniques to prioritize risks based on their severity and urgency. Risk Mitigation Planning: Develop risk mitigation strategies and action plans in collaboration with project teams to minimize the impact of identified risks on project objectives. This may include implementing risk controls, transferring risk through insurance or contracts, or avoiding high-risk activities. Risk Monitoring and Reporting: Monitor the effectiveness of risk mitigation measures throughout the project lifecycle, regularly reviewing and updating risk registers and communicating risk status to relevant stakeholders. Prepare comprehensive risk reports for project management and executive leadership, highlighting key risks, trends, and recommended actions. Stakeholder Engagement: Collaborate with project teams, senior management, clients, and external partners to foster a risk-aware culture and promote proactive risk management practices. Facilitate risk workshops and meetings to facilitate risk identification, analysis, and decision-making. Compliance and Governance: Ensure compliance with relevant regulations, standards, and organizational policies related to risk management. Implement and maintain robust risk management frameworks and processes, driving continuous improvement and best practices across projects and departments. Qualifications & Experience: Bachelor's degree in Business Administration, Project Management, or related field. Master's degree preferred. Project Management Professional (PMP) APM certification or equivalent. Proven experience in project management, with a focus on tools, methodologies, and processes (including demonstrated experience with Primavera P6, Microsoft Project, and Cobra). Strong understanding of project management principles, frameworks, and best practices (e.g., PMBOK, Agile, Scrum, PRINCE2 practitioner). Hands-on experience with project management software and tools (e.g., Microsoft Project, JIRA, Asana). Excellent analytical and problem-solving skills, with the ability to identify process improvement opportunities and drive initiatives. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and be able to influence stakeholders at all levels. Strong leadership and mentoring abilities, with a passion for driving change and continuous improvement. Proven experience in Project Risk Management, preferably within the defence sector, with a full understanding of and demonstrated experience of conducting QRSAs on projects. Proficiency in Risk Management software Benefits on offer: Flexible working hours 1pm finish on a Friday Optional 9 day fortnight Hybrid working for certain job roles. Casual dress 25 days holiday Christmas shut down. Option to buy or sell holiday. Option to purchase private health care, dental, critical illness etc via salary sacrifice. Reward hub - discounts at over 200 online stores 4 x annual salary life cover Pension starting at 5% Employer / 4% Employee. You can select your employee contribution level from 4% to 70% (providing this sacrifice does not cause your salary to drop below the National Minimum Wage/ National Living Wage). Annual bonus Relocation Support Attracting high-level talent and people that can add value and expertise, is vital to our success. Attracting and retaining brilliant people is imperative so that's why we search across the UK for talent. We offer financial support to candidates that are considering relocating; this is considered on a case-by-case basis per role and subject to HMRC guidelines. Nationality Requirements Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers. Diverse & Inclusive Employer Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self. We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers. We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.
May 18, 2024
Full time
Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe. As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed. We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems. Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide! Flexible Working At Ultra Maritime, we understand that your personal life is just as important as your professional one. That's why we support and promote flexible working arrangements where possible. Whether you prefer a hybrid model, working remotely, or the structure of being on-site, we will support you as best as we can. Embrace the freedom to shape your work hours according to your needs, whether it's part-time, compressed hours, or a unique arrangement that suits your lifestyle. Loudwater, Greenford, and Weymouth exclusively offer a 9-day fortnight working pattern, offering extended weekends every other week, granting you more time to pursue your passions. And that's not all - we provide flexible start and finish times. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people. Job Description The Project Office Manager for Ultra Maritime will report directly into the PMO Director. They will be responsible for the development and implementation of best practice project management tools and processes to support project execution and delivery in a consistent approach within a Life Cycle Management environment. They will act as the technical authority in Project Management and Risk Management. Ultra Maritime is a matrix organisation and as such requires the candidate to have a full understanding of a matrix structure. They must be able to demonstrate the benefits of this type of structure and how to get the best performance through good communication between the teams and create more innovative ways of working. This exciting opportunity will be supporting complex projects on current and new product development of naval sonar systems, including hull-mounted, variable depth and torpedo defence sonars as well as future sonar and platform, data & weapon systems. They will ensure all aspects of Project and Risk Management are implemented and applied in a consistent manner whilst working collaboratively with the Engineering and Project Management teams. The Project Office Manager is expected to be the definitive expert in Project and Risk Management processes as well as the tools required to manage and plan complex projects Some of the key responsibilities include: Develop and maintain project management tools, templates, and guidelines to support project execution and delivery. Implement and manage project management software and tools to streamline project workflows and improve efficiency. Define and document project management processes and methodologies in alignment with industry best practices and organizational requirements. Provide guidance and support to project teams in the use of project management tools, processes, and methodologies. Collaborate with cross-functional teams to identify process improvement opportunities and drive initiatives to enhance project delivery effectiveness. Monitor project performance metrics and KPIs to identify trends, issues, and areas for improvement. Conduct regular reviews and audits of project documentation to ensure compliance with established processes and standards. Lead training sessions and workshops to educate project teams on project management tools, processes, and best practices. Stay abreast of emerging trends and developments in project management tools, methodologies, and technologies. Risk Identification: Proactively identify and assess risks associated with project activities, including but not limited to financial, technical, operational, and regulatory risks. Risk Assessment: Evaluate the potential impact and likelihood of identified risks, utilizing quantitative and qualitative analysis techniques to prioritize risks based on their severity and urgency. Risk Mitigation Planning: Develop risk mitigation strategies and action plans in collaboration with project teams to minimize the impact of identified risks on project objectives. This may include implementing risk controls, transferring risk through insurance or contracts, or avoiding high-risk activities. Risk Monitoring and Reporting: Monitor the effectiveness of risk mitigation measures throughout the project lifecycle, regularly reviewing and updating risk registers and communicating risk status to relevant stakeholders. Prepare comprehensive risk reports for project management and executive leadership, highlighting key risks, trends, and recommended actions. Stakeholder Engagement: Collaborate with project teams, senior management, clients, and external partners to foster a risk-aware culture and promote proactive risk management practices. Facilitate risk workshops and meetings to facilitate risk identification, analysis, and decision-making. Compliance and Governance: Ensure compliance with relevant regulations, standards, and organizational policies related to risk management. Implement and maintain robust risk management frameworks and processes, driving continuous improvement and best practices across projects and departments. Qualifications & Experience: Bachelor's degree in Business Administration, Project Management, or related field. Master's degree preferred. Project Management Professional (PMP) APM certification or equivalent. Proven experience in project management, with a focus on tools, methodologies, and processes (including demonstrated experience with Primavera P6, Microsoft Project, and Cobra). Strong understanding of project management principles, frameworks, and best practices (e.g., PMBOK, Agile, Scrum, PRINCE2 practitioner). Hands-on experience with project management software and tools (e.g., Microsoft Project, JIRA, Asana). Excellent analytical and problem-solving skills, with the ability to identify process improvement opportunities and drive initiatives. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and be able to influence stakeholders at all levels. Strong leadership and mentoring abilities, with a passion for driving change and continuous improvement. Proven experience in Project Risk Management, preferably within the defence sector, with a full understanding of and demonstrated experience of conducting QRSAs on projects. Proficiency in Risk Management software Benefits on offer: Flexible working hours 1pm finish on a Friday Optional 9 day fortnight Hybrid working for certain job roles. Casual dress 25 days holiday Christmas shut down. Option to buy or sell holiday. Option to purchase private health care, dental, critical illness etc via salary sacrifice. Reward hub - discounts at over 200 online stores 4 x annual salary life cover Pension starting at 5% Employer / 4% Employee. You can select your employee contribution level from 4% to 70% (providing this sacrifice does not cause your salary to drop below the National Minimum Wage/ National Living Wage). Annual bonus Relocation Support Attracting high-level talent and people that can add value and expertise, is vital to our success. Attracting and retaining brilliant people is imperative so that's why we search across the UK for talent. We offer financial support to candidates that are considering relocating; this is considered on a case-by-case basis per role and subject to HMRC guidelines. Nationality Requirements Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers. Diverse & Inclusive Employer Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self. We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers. We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.