Spa Supervisor - Full time, permanent Location: Nr Tilbury, Essex Salary: £24,000.00-£26,000.00 per annum (depending on experience)We are seeking a qualified and experienced Spa Supervisor to lead a team of therapists in a beautiful boutique hotel spa, based in Essex. The ideal candidate will have a minimum NVQ Level 3 qualification in Beauty Therapy , along with at least 2 years of experience in the health and beauty industry. Supervisory experience is essential , particularly in leading a team of therapists. Familiarity with ELEMIS products or training would be advantageous. Skills and Knowledge Required - NVQ Level 3 (required) - Strong business acumen - Sales and marketing experience- Excellent interpersonal and communication skills- Exceptional guest service skills- Demonstrated success in leadership - Proficiency in computer operations- Experience with Trybe system is desirable Specific Duties Financial Performance: - Assist in driving spa revenue and profit targets- Monitor key performance metrics such as therapist utilisation, room occupancy, retail sales percentage, and income per hour- Control stock security and minimize loss through effective stock management systems Operational Standards: - Implement and maintain controls and procedures to ensure highest standards and efficiencies within the spa- Supervise therapist and reception teams, ensuring adherence to spa standards- Maintain data integrity of spa systems and respond promptly to guest comments Sales & Marketing: - Support in creating and delivering effective sales and marketing strategies- Utilise targets and commission structures to increase sales and profit Training & Development: - Ensure effective training for therapists to meet industry standards- Foster communication channels between spa team and other hotel departments- Facilitate succession planning and ongoing development programs for therapists Health and Safety: - Proactively support the Health and Safety Policy of the hotel- Ensure compliance with COSHH regulations and Fire Safety Policy- Adhere to safe working practices and complete Risk Assessments Other: - Adapt to changing customer demands and provide suggestions for improvement- Flexibility to work shifts as required, including weekends - Pool plant training is desirable Benefits - Discounted or free food- Employee discount- Free on-site parking Hours: 8-hour shifts, 5 days across 7 days a weekExperience- Team Management: 1 year (preferred)- Health and Beauty: 2 years (preferred)- ELEMIS: 1 year (preferred)Submit your application today !
May 18, 2024
Full time
Spa Supervisor - Full time, permanent Location: Nr Tilbury, Essex Salary: £24,000.00-£26,000.00 per annum (depending on experience)We are seeking a qualified and experienced Spa Supervisor to lead a team of therapists in a beautiful boutique hotel spa, based in Essex. The ideal candidate will have a minimum NVQ Level 3 qualification in Beauty Therapy , along with at least 2 years of experience in the health and beauty industry. Supervisory experience is essential , particularly in leading a team of therapists. Familiarity with ELEMIS products or training would be advantageous. Skills and Knowledge Required - NVQ Level 3 (required) - Strong business acumen - Sales and marketing experience- Excellent interpersonal and communication skills- Exceptional guest service skills- Demonstrated success in leadership - Proficiency in computer operations- Experience with Trybe system is desirable Specific Duties Financial Performance: - Assist in driving spa revenue and profit targets- Monitor key performance metrics such as therapist utilisation, room occupancy, retail sales percentage, and income per hour- Control stock security and minimize loss through effective stock management systems Operational Standards: - Implement and maintain controls and procedures to ensure highest standards and efficiencies within the spa- Supervise therapist and reception teams, ensuring adherence to spa standards- Maintain data integrity of spa systems and respond promptly to guest comments Sales & Marketing: - Support in creating and delivering effective sales and marketing strategies- Utilise targets and commission structures to increase sales and profit Training & Development: - Ensure effective training for therapists to meet industry standards- Foster communication channels between spa team and other hotel departments- Facilitate succession planning and ongoing development programs for therapists Health and Safety: - Proactively support the Health and Safety Policy of the hotel- Ensure compliance with COSHH regulations and Fire Safety Policy- Adhere to safe working practices and complete Risk Assessments Other: - Adapt to changing customer demands and provide suggestions for improvement- Flexibility to work shifts as required, including weekends - Pool plant training is desirable Benefits - Discounted or free food- Employee discount- Free on-site parking Hours: 8-hour shifts, 5 days across 7 days a weekExperience- Team Management: 1 year (preferred)- Health and Beauty: 2 years (preferred)- ELEMIS: 1 year (preferred)Submit your application today !
Electrical Maintenance Engineer (Double Days) £42,000 - £48,000 + Annual Bonus + Shift premium + Up to 28 Days annual leave + Sick Pay + Dental / Medical Training Preston, Lancashire (Commutable from: Preston, Blackpool, Lancaster, Blackburn, Southport) Are you an Electrical Maintenance Engineer or Electrician, looking to join a leading manufacturer, offering a double day's role, with specialist training and great benefits?This is an excellent opportunity to join a well-established and secure company, working within a close-knit team of engineers, in a varied and technical role.This renowned business are leaders within their field, manufacturing crucial everyday products for people across the world. They are doing extremely well present and are looking to add a maintenance engineer to their skilled team.This role would suit an electrical engineer or electrician, with manufacturing experience and knowledge of machinery. You will be working in a team performing planned and preventative maintenance of site machines.The Role: Electrical Maintenance Engineer Electrical plant & machinery, fault finding and repairs. Planned and preventive maintenance Double days, 6-2, 2-10 The Person: Electrical Maintenance Engineer Electrical qualifications Manufacturing maintenance Reference Number: 226997 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ben Fenton at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 18, 2024
Full time
Electrical Maintenance Engineer (Double Days) £42,000 - £48,000 + Annual Bonus + Shift premium + Up to 28 Days annual leave + Sick Pay + Dental / Medical Training Preston, Lancashire (Commutable from: Preston, Blackpool, Lancaster, Blackburn, Southport) Are you an Electrical Maintenance Engineer or Electrician, looking to join a leading manufacturer, offering a double day's role, with specialist training and great benefits?This is an excellent opportunity to join a well-established and secure company, working within a close-knit team of engineers, in a varied and technical role.This renowned business are leaders within their field, manufacturing crucial everyday products for people across the world. They are doing extremely well present and are looking to add a maintenance engineer to their skilled team.This role would suit an electrical engineer or electrician, with manufacturing experience and knowledge of machinery. You will be working in a team performing planned and preventative maintenance of site machines.The Role: Electrical Maintenance Engineer Electrical plant & machinery, fault finding and repairs. Planned and preventive maintenance Double days, 6-2, 2-10 The Person: Electrical Maintenance Engineer Electrical qualifications Manufacturing maintenance Reference Number: 226997 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ben Fenton at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Join our team at Perran Sands Holiday Park with its spectacular location nestled in the sand dunes above the famous Perranporth in Cornwall. Perranporth, Cornwall TR6 0AQ GBR Job Details Come and join our One Great Team here at Perran Sands Haven as a Swimming Pool Shift Leader! As part of our Activities and Leisure Team you will - Lead & coach the team on shift to ensure all areas of responsibility are met by the team - Escalate issues to the Activities & Pool Team Manager when required - Induct & support new starters through 90-day induction, and completion of core departmental training - Deliver a hands-on approach to pool duties and greeting our guests - Work with the team to help keep our swimming pool area clean & safe - Always promoting Health & Safety first! - All our Shift Leaders carryout the same day to day duties as our Team Members, stepping up as a Shift Leader and deputising in the absence of the Activities & Pool Team Manager. What's In It For You? - Free use of our Leisure Facilities, including swimming pool - Up to 50% Discount off food on Park and 20% discount in our shops - Opportunity to use our Corporate Box at the O2 Arena - Fantastic Discounts with many national Brands & Retailers - 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels - Reward & Recognition Schemes - Training and development opportunities including fully funded qualifications - Fantastic Health, Mind & Money Support Programme - Enhanced family friendly policies and pay (eligibility criteria applied) Pay Rates: £13.44 per hour Location: Haven Perran Sands Holiday Park, Perranporth, Cornwall, TR6 0AQ Experience and Qualifications You may already have experience working as a Team Leader, Shift Leader or Supervisor within a leisure centre, fitness centre or similar environment which is great! Or maybe you're a Senior Lifeguard looking for the next step. All we are looking for is Preferred Qualifications: - National Pool Lifeguard Qualification (NPLQ) - Swimming Pool Technical Operator Qualification (SPTO) - National Pool Lifeguard Training Assessor (NPLQ TA) Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. This opportunity requires the successful candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work. Working hours are on a rota over a 5 day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, including full or part time hours. We would love to hear from you If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. What can you expect during the recruitment process? When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at
May 18, 2024
Full time
Join our team at Perran Sands Holiday Park with its spectacular location nestled in the sand dunes above the famous Perranporth in Cornwall. Perranporth, Cornwall TR6 0AQ GBR Job Details Come and join our One Great Team here at Perran Sands Haven as a Swimming Pool Shift Leader! As part of our Activities and Leisure Team you will - Lead & coach the team on shift to ensure all areas of responsibility are met by the team - Escalate issues to the Activities & Pool Team Manager when required - Induct & support new starters through 90-day induction, and completion of core departmental training - Deliver a hands-on approach to pool duties and greeting our guests - Work with the team to help keep our swimming pool area clean & safe - Always promoting Health & Safety first! - All our Shift Leaders carryout the same day to day duties as our Team Members, stepping up as a Shift Leader and deputising in the absence of the Activities & Pool Team Manager. What's In It For You? - Free use of our Leisure Facilities, including swimming pool - Up to 50% Discount off food on Park and 20% discount in our shops - Opportunity to use our Corporate Box at the O2 Arena - Fantastic Discounts with many national Brands & Retailers - 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels - Reward & Recognition Schemes - Training and development opportunities including fully funded qualifications - Fantastic Health, Mind & Money Support Programme - Enhanced family friendly policies and pay (eligibility criteria applied) Pay Rates: £13.44 per hour Location: Haven Perran Sands Holiday Park, Perranporth, Cornwall, TR6 0AQ Experience and Qualifications You may already have experience working as a Team Leader, Shift Leader or Supervisor within a leisure centre, fitness centre or similar environment which is great! Or maybe you're a Senior Lifeguard looking for the next step. All we are looking for is Preferred Qualifications: - National Pool Lifeguard Qualification (NPLQ) - Swimming Pool Technical Operator Qualification (SPTO) - National Pool Lifeguard Training Assessor (NPLQ TA) Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. This opportunity requires the successful candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work. Working hours are on a rota over a 5 day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, including full or part time hours. We would love to hear from you If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. What can you expect during the recruitment process? When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at
Company description: We are FBC UK, Fox's Burton's Companies! And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We are proud manufacturing partners to some of the biggest UK retailers and household names. We bake our incredible biscuits at eight bakeries across the UK, located at Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset and our HQ in St Albans. Together, we employ circa 4,000 amazing colleagues across all our locations. We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming UK Market Leader. Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You could be the jammy to our dodger, party ring to our Fox's or the choc-chip to our Maryland?! We knead people with innovative ideas, an entrepreneurial spirit, and the commitment to drive FBC UK to success. Job description: Job Location: Kirkham Working Hours: 19:00 - 07:00, on 4 days in, 4 days off basis About the Role Working as part of a team of operationally focused managers to deliver overall site performance through effective management of people and processes, creating a safe, effective, improvement focused manufacturing team To deliver and continually improve overall site performance measured by KPI's including AFR, OEE, Waste, POW and other appropriate KPI's Main Responsibilities Provide a safe working environment, continually striving to improve safety standards and driving compliance to H & S KPI's Achievement of operational results for the department, linking into the wider factory performance including waste KPI's, Conformance to plan and CPMU Management of all immediate resources to help achieve required results (labour, materials and equipment) Effective management and development of team members line with site requirements and company policies and procedures People and resource management including absence management, disciplinary and standards management Compliance for all statutory requirements including external and internal verifications such as BRC and SEDEX, training, Food Safety, Quality and Health, Safety and Environment Effective management of resources to ensure the site is 'Audit Ready' at all times and to actively embed 5 S methodology across department To demonstrate a continuous improvement mindset by planning, prioritising and implementing improvement initiatives To engage with the wider site teams and Ferrero as appropriate To consistently, fairly and equitably apply company policies and procedures and behave ethically, fairly and without prejudice Lead, motivate and develop individuals through coaching and developing, providing opportunity for a greater contribution to business success To ensure adequate skills cover within the factory to meet present and future requirements Maintain good employment practices in line with Legislation, Trade Union Agreements, Ferrero and Fox Policy Who we are looking for At least 2 years production experience, at FLM level in FMCG environment. Ideally of graduate calibre with a proven record of achievement in a high volume production environment. Excellent communication, motivational, analytical and planning skills are essential. Demonstrable people management skills in line with Fererro competencies Comprehensive understanding of factory operations and main cost drivers Detailed understanding of the main drivers of performance in terms of OEE, Waste, POW Extensive practical experience of managing shift production and proactive shift management Detailed knowledge of all food safety and health/safety & environmental compliance requirements Detailed understanding of Lean Manufacturing, Continuous Improvement and problem solving techniques Sustained ability to deliver results through immediate teams Results focused mindset Diversity Statement FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
May 17, 2024
Full time
Company description: We are FBC UK, Fox's Burton's Companies! And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We are proud manufacturing partners to some of the biggest UK retailers and household names. We bake our incredible biscuits at eight bakeries across the UK, located at Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset and our HQ in St Albans. Together, we employ circa 4,000 amazing colleagues across all our locations. We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming UK Market Leader. Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You could be the jammy to our dodger, party ring to our Fox's or the choc-chip to our Maryland?! We knead people with innovative ideas, an entrepreneurial spirit, and the commitment to drive FBC UK to success. Job description: Job Location: Kirkham Working Hours: 19:00 - 07:00, on 4 days in, 4 days off basis About the Role Working as part of a team of operationally focused managers to deliver overall site performance through effective management of people and processes, creating a safe, effective, improvement focused manufacturing team To deliver and continually improve overall site performance measured by KPI's including AFR, OEE, Waste, POW and other appropriate KPI's Main Responsibilities Provide a safe working environment, continually striving to improve safety standards and driving compliance to H & S KPI's Achievement of operational results for the department, linking into the wider factory performance including waste KPI's, Conformance to plan and CPMU Management of all immediate resources to help achieve required results (labour, materials and equipment) Effective management and development of team members line with site requirements and company policies and procedures People and resource management including absence management, disciplinary and standards management Compliance for all statutory requirements including external and internal verifications such as BRC and SEDEX, training, Food Safety, Quality and Health, Safety and Environment Effective management of resources to ensure the site is 'Audit Ready' at all times and to actively embed 5 S methodology across department To demonstrate a continuous improvement mindset by planning, prioritising and implementing improvement initiatives To engage with the wider site teams and Ferrero as appropriate To consistently, fairly and equitably apply company policies and procedures and behave ethically, fairly and without prejudice Lead, motivate and develop individuals through coaching and developing, providing opportunity for a greater contribution to business success To ensure adequate skills cover within the factory to meet present and future requirements Maintain good employment practices in line with Legislation, Trade Union Agreements, Ferrero and Fox Policy Who we are looking for At least 2 years production experience, at FLM level in FMCG environment. Ideally of graduate calibre with a proven record of achievement in a high volume production environment. Excellent communication, motivational, analytical and planning skills are essential. Demonstrable people management skills in line with Fererro competencies Comprehensive understanding of factory operations and main cost drivers Detailed understanding of the main drivers of performance in terms of OEE, Waste, POW Extensive practical experience of managing shift production and proactive shift management Detailed knowledge of all food safety and health/safety & environmental compliance requirements Detailed understanding of Lean Manufacturing, Continuous Improvement and problem solving techniques Sustained ability to deliver results through immediate teams Results focused mindset Diversity Statement FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
Job Title: Extrusion Technician Location: St Leonards on-Sea, East Sussex Salary: £26,000 - £35,000 per annum Job type: 40 hours a week, 8-hour shifts (Shift times include: ) Benefits: 25 Days holiday Death in service cover (after 1 year of service) Health cashback plan Benenden Healthcare (after 1 year of service) Cycle to Work scheme Performance based Bonus About Plastipack Ltd: Plastipack Ltd are a manufacturer of energy and resource saving products. Focused on the preservation of water resources, reduction of energy and chemical consumption through sustainable solutions. Providing high quality performance materials to specialist fabricators, we operate as a niche manufacturer of sustainable floating solutions for the swimming pool, industrial and agricultural markets. Personal attributes: A minimum of 1 year working in manufacturing environment as a high-level operator or an equivalent role. Ideally from a plastics background. A high value candidate will have experience with the following: extrusion machines, plastics recycling, quality control methods. Key Responsibilities: Your duties will include the setup, operation, and light maintenance duties such as lubrication and cleaning. You will be responsible for ensuring that the machines produce to quality and throughput targets and be capable of taking necessary actions when these targets are not being met. You will excel in your position by working as a team with the Extruder Operators in ensuring high levels of output and maintaining a safe, well organised shop floor. You will also coordinate with Maintenance Engineers during problem solving, breakdowns and improvement efforts. There will also be interaction with other departments such as Production Planning, Health and Safety and Quality Control. Health and Safety is priority, and so adherence safety related procedures and working practice is key. Day to day Tasks: Operate the plastic extrusion machines on site. These are generally categorised as a higher complexity than other equipment on site. Adjust machine as needed for changeovers, different functions, or other varying needs of production such as responding to variation in raw material properties. Optimise machine settings during production so that product throughput, quality and waste are optimised. Be fully aware of production plans and targets and be able to take necessary corrective actions if these targets are not being met. To be involved in the development and continual improvement of standard operating procedure for specific machines. Undertake maintenance duties on certain machines such as cleaning and lubrication. Also, the exchange of wear parts such as blades and filter screens. Support the maintenance technicians when breakdowns occur, and to take part in problem solving and improvement activities. Monitor, measure and report on production related process performance and general issues. To ensure good communication is given either verbally or written to other members of the team as shift counterparts. To ensure that Health and Safety rules and regulations are adhered to during the shift and all matters relating to this are dealt with using the resources within company's Health and Safety system. To work closely with Team Leaders to ensure production handovers are effective communication tools. To keep up to date with training. To have an active role in the company's continuous improvement efforts to achieve plans for future growth. Candidates with experience in the following areas may be considered for the role: Extrusion Operator, Extrusion Machine Operator, Extrusion Process Technician, Line Technician, Extrusion Manufacturing Technician, Extrusion Engineer, Specialist, Extrusion Set-up Technician, Extrusion Supervisor, Maintenance Technician.
May 16, 2024
Full time
Job Title: Extrusion Technician Location: St Leonards on-Sea, East Sussex Salary: £26,000 - £35,000 per annum Job type: 40 hours a week, 8-hour shifts (Shift times include: ) Benefits: 25 Days holiday Death in service cover (after 1 year of service) Health cashback plan Benenden Healthcare (after 1 year of service) Cycle to Work scheme Performance based Bonus About Plastipack Ltd: Plastipack Ltd are a manufacturer of energy and resource saving products. Focused on the preservation of water resources, reduction of energy and chemical consumption through sustainable solutions. Providing high quality performance materials to specialist fabricators, we operate as a niche manufacturer of sustainable floating solutions for the swimming pool, industrial and agricultural markets. Personal attributes: A minimum of 1 year working in manufacturing environment as a high-level operator or an equivalent role. Ideally from a plastics background. A high value candidate will have experience with the following: extrusion machines, plastics recycling, quality control methods. Key Responsibilities: Your duties will include the setup, operation, and light maintenance duties such as lubrication and cleaning. You will be responsible for ensuring that the machines produce to quality and throughput targets and be capable of taking necessary actions when these targets are not being met. You will excel in your position by working as a team with the Extruder Operators in ensuring high levels of output and maintaining a safe, well organised shop floor. You will also coordinate with Maintenance Engineers during problem solving, breakdowns and improvement efforts. There will also be interaction with other departments such as Production Planning, Health and Safety and Quality Control. Health and Safety is priority, and so adherence safety related procedures and working practice is key. Day to day Tasks: Operate the plastic extrusion machines on site. These are generally categorised as a higher complexity than other equipment on site. Adjust machine as needed for changeovers, different functions, or other varying needs of production such as responding to variation in raw material properties. Optimise machine settings during production so that product throughput, quality and waste are optimised. Be fully aware of production plans and targets and be able to take necessary corrective actions if these targets are not being met. To be involved in the development and continual improvement of standard operating procedure for specific machines. Undertake maintenance duties on certain machines such as cleaning and lubrication. Also, the exchange of wear parts such as blades and filter screens. Support the maintenance technicians when breakdowns occur, and to take part in problem solving and improvement activities. Monitor, measure and report on production related process performance and general issues. To ensure good communication is given either verbally or written to other members of the team as shift counterparts. To ensure that Health and Safety rules and regulations are adhered to during the shift and all matters relating to this are dealt with using the resources within company's Health and Safety system. To work closely with Team Leaders to ensure production handovers are effective communication tools. To keep up to date with training. To have an active role in the company's continuous improvement efforts to achieve plans for future growth. Candidates with experience in the following areas may be considered for the role: Extrusion Operator, Extrusion Machine Operator, Extrusion Process Technician, Line Technician, Extrusion Manufacturing Technician, Extrusion Engineer, Specialist, Extrusion Set-up Technician, Extrusion Supervisor, Maintenance Technician.
Utility Surveyor We are currently seeking a highly skilled Utility Surveyor to join our clients busy team based in the Northwest. In this role, you will be responsible for conducting comprehensive surveys of utility assets, ensuring positional accuracy, and contributing to the successful completion of various projects. Responsibilities: Conduct GPS surveys of drainage assets with a focus on positional accuracy, including both day and night shifts. Handle statutory authority search requests, compile project folder information, and maintain filing/archiving systems. Organize and maintain tools, equipment, and materials at project sites and crew vehicles. Develop proficiency in the operation of data loggers, GPS, and other standard survey equipment through personal development and training. Assist in fieldwork activities such as CCTV surveys, topographical surveys, measured building surveys, and setting out. Ensure that all projects have approved safety plans in place and manage health and safety issues throughout project execution. Identify and participate in relevant training opportunities to enhance skills and knowledge. Identify, report, and manage hazards associated with projects or activities, including self-management where appropriate. Contribute to maintaining a safe working environment for yourself and colleagues. Requirements: Minimum of 3 years' experience in a surveying role. Familiarity with HADDMS CS551 and CD535 policies. Possession of a Level 3 QCF Utility Surveyor Qualification or equivalent. Familiarity with AutoCAD, Total Station, RTK GPS (preferred). Clean driving license. Understanding of PAS128 standards. Strong organizational skills. Proficiency in IT. Excellent knowledge of health and safety practices. Experience in a leadership role is advantageous. Ability to detect and map buried utilities accurately. Knowledge of electromagnetic and GPR detection, drainage, and sewerage mapping. If you possess the required skills and experience and are dedicated to ensuring accurate and safe utility surveys, we encourage you to apply for this exciting opportunity. Or call (phone number removed) for more info
May 16, 2024
Full time
Utility Surveyor We are currently seeking a highly skilled Utility Surveyor to join our clients busy team based in the Northwest. In this role, you will be responsible for conducting comprehensive surveys of utility assets, ensuring positional accuracy, and contributing to the successful completion of various projects. Responsibilities: Conduct GPS surveys of drainage assets with a focus on positional accuracy, including both day and night shifts. Handle statutory authority search requests, compile project folder information, and maintain filing/archiving systems. Organize and maintain tools, equipment, and materials at project sites and crew vehicles. Develop proficiency in the operation of data loggers, GPS, and other standard survey equipment through personal development and training. Assist in fieldwork activities such as CCTV surveys, topographical surveys, measured building surveys, and setting out. Ensure that all projects have approved safety plans in place and manage health and safety issues throughout project execution. Identify and participate in relevant training opportunities to enhance skills and knowledge. Identify, report, and manage hazards associated with projects or activities, including self-management where appropriate. Contribute to maintaining a safe working environment for yourself and colleagues. Requirements: Minimum of 3 years' experience in a surveying role. Familiarity with HADDMS CS551 and CD535 policies. Possession of a Level 3 QCF Utility Surveyor Qualification or equivalent. Familiarity with AutoCAD, Total Station, RTK GPS (preferred). Clean driving license. Understanding of PAS128 standards. Strong organizational skills. Proficiency in IT. Excellent knowledge of health and safety practices. Experience in a leadership role is advantageous. Ability to detect and map buried utilities accurately. Knowledge of electromagnetic and GPR detection, drainage, and sewerage mapping. If you possess the required skills and experience and are dedicated to ensuring accurate and safe utility surveys, we encourage you to apply for this exciting opportunity. Or call (phone number removed) for more info
Halcyon Care Dorset are excited and proud to be working with a locally run disability charity that has been running since 1955 formed from a group of parents intent on providing better opportunities for their children with physical and learning disabilities. The charity was born after discovering an untapped need, support, and common purpose amongst other families in Poole and Bournemouth facing similar challenges. The aim of the charity to is ensure that the members and service is inclusive and respectful to all. Time is dedicated to the people they support as well as to be a champion on their behalf thereby delivering a high quality service. The Children s Team provides a range of services supporting children and young people, plus their families, in Dorset. The team aims to enable families that have children with physical and/or learning disabilities to cope day to day in the knowledge that their child is safe, supported and cared for. Opportunities are also given to siblings to attend play sessions with their brother or sister while parents and guardians can benefit from various information and support services. As the Day Lead Support you have the opportunity to demonstrate your skills to lead and will be responsible for ensuring positive outcomes and the continual safety, health and well-being of the children, young people and young adults using Children's services. Providing domicillary support to those who access the services and overseeing the running of the short stay home and the transition respite home. Due to the current needs of the charity it is a necessity that you have sound knowledge and experience leading a team in a health and social setting, hold a full UK driving license as you may have to transport a young person or child in the charities vehicles and or use your own vehicle. In return for your full commitment to the role, you will be offered an annual salary of between £24,000 and £29,000, as well as a generous benefits package. You will be working with an experienced senior team with a dedicated background in physical and learning disabilities, enabling you to build your skills and knowledge in the sector. If you are senior lead looking for your next challenge and somewhere with fantastic progression opportunities, then this is the role for you. If you would like a confidential conversation about the role, please apply, or email directly to (url removed) or (url removed)
May 16, 2024
Full time
Halcyon Care Dorset are excited and proud to be working with a locally run disability charity that has been running since 1955 formed from a group of parents intent on providing better opportunities for their children with physical and learning disabilities. The charity was born after discovering an untapped need, support, and common purpose amongst other families in Poole and Bournemouth facing similar challenges. The aim of the charity to is ensure that the members and service is inclusive and respectful to all. Time is dedicated to the people they support as well as to be a champion on their behalf thereby delivering a high quality service. The Children s Team provides a range of services supporting children and young people, plus their families, in Dorset. The team aims to enable families that have children with physical and/or learning disabilities to cope day to day in the knowledge that their child is safe, supported and cared for. Opportunities are also given to siblings to attend play sessions with their brother or sister while parents and guardians can benefit from various information and support services. As the Day Lead Support you have the opportunity to demonstrate your skills to lead and will be responsible for ensuring positive outcomes and the continual safety, health and well-being of the children, young people and young adults using Children's services. Providing domicillary support to those who access the services and overseeing the running of the short stay home and the transition respite home. Due to the current needs of the charity it is a necessity that you have sound knowledge and experience leading a team in a health and social setting, hold a full UK driving license as you may have to transport a young person or child in the charities vehicles and or use your own vehicle. In return for your full commitment to the role, you will be offered an annual salary of between £24,000 and £29,000, as well as a generous benefits package. You will be working with an experienced senior team with a dedicated background in physical and learning disabilities, enabling you to build your skills and knowledge in the sector. If you are senior lead looking for your next challenge and somewhere with fantastic progression opportunities, then this is the role for you. If you would like a confidential conversation about the role, please apply, or email directly to (url removed) or (url removed)
Leisure People Recruitment
Hertford, Hertfordshire
Duty Operations Manager- Sports, fitness leisure £27,000-£29,000+ benefits + development Hertford, East Hertfordshire We are looking for ambitious, energizing and customer centric Duty Operations Manager to support with running of the most impressive and busiest Sports, Fitness and Leisure facility in East Hertfordshire, working for an award-winning operator renowned for developing and advancing their team members. Benefits include free membership for you and your family, contributory pension, free parking, company events, 28-days holiday (including bank holidays) and most importantly continued investment into your professional development and future growth within the business. It is a fun place to work too! Key Responsibilities: Take ownership for operating the busy centre on a shift basis. Ensure the centre is always clean, safe and in good working order Pick up departmental and team responsibilities as part of your development. Deliver a fantastic customer experience to each and every user. Upsell the facilities and services at every opportunity. Support all the departments with making the centre a success. About you: Ownership mentality, can-do attitude, extremely customer focused. Operational management and key holder experience within similar high-volume sports, leisure, entertainment, children's activities, fitness, hospitality or retail business. Supervisory/people leadership experience possibly as a Team Leader, Assistant Manager, Duty Manager, Deputy Manager, Operations Manager, Leisure Club Manager, Store Manager. The capacity to complete your National Pool Lifeguard Qualification (you must be able to swim) and First Aid at Work if you do not already hold them (paid by the company). The flexibility to work a mixture of early shifts (6am-2pm), late shifts (2-10pm and weekend shifts (working one in three weekends) Have your own transport or already living in Hertford. For more information, please click apply and we will be in touch promptly if you have the right level of experience. Interviews are available immediately.
May 16, 2024
Full time
Duty Operations Manager- Sports, fitness leisure £27,000-£29,000+ benefits + development Hertford, East Hertfordshire We are looking for ambitious, energizing and customer centric Duty Operations Manager to support with running of the most impressive and busiest Sports, Fitness and Leisure facility in East Hertfordshire, working for an award-winning operator renowned for developing and advancing their team members. Benefits include free membership for you and your family, contributory pension, free parking, company events, 28-days holiday (including bank holidays) and most importantly continued investment into your professional development and future growth within the business. It is a fun place to work too! Key Responsibilities: Take ownership for operating the busy centre on a shift basis. Ensure the centre is always clean, safe and in good working order Pick up departmental and team responsibilities as part of your development. Deliver a fantastic customer experience to each and every user. Upsell the facilities and services at every opportunity. Support all the departments with making the centre a success. About you: Ownership mentality, can-do attitude, extremely customer focused. Operational management and key holder experience within similar high-volume sports, leisure, entertainment, children's activities, fitness, hospitality or retail business. Supervisory/people leadership experience possibly as a Team Leader, Assistant Manager, Duty Manager, Deputy Manager, Operations Manager, Leisure Club Manager, Store Manager. The capacity to complete your National Pool Lifeguard Qualification (you must be able to swim) and First Aid at Work if you do not already hold them (paid by the company). The flexibility to work a mixture of early shifts (6am-2pm), late shifts (2-10pm and weekend shifts (working one in three weekends) Have your own transport or already living in Hertford. For more information, please click apply and we will be in touch promptly if you have the right level of experience. Interviews are available immediately.
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
May 16, 2024
Full time
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
How are your customer service and administration skills? If you have considered moving into a financial role but haven't yet gained that experience, this could be the perfect progressive opportunity for you!Shared Service Connect Limited (SSCL) are looking to grow their service delivery team again. We have openings for a number of Customer Service Advisors who will be responsible for financial transactional activities. These will include bank reconciliations, inputting and posting general ledger journals, creating invoices, credits and statements, debt collection activity and management of third party money activities for SSCL Clients. Key Working Benefits: Flexible Work Arrangement: Work from home, with a requirement to attend the Blackpool office one day a week. Office visits will be a little more frequent during training. No Weekend Work: Monday to Friday only. Full-Time - 37.5 Hours: 5 days a week, 8-hour shifts with a half-hour lunch break. Part-Time : Consideration will be given for job shares and flexible working patterns. 3% Flexible Benefit: This can be taken in cash or converted to a benefit/s (your choice). Training and Development: Working in an environment that offers training and encourages personal development What you'll be doing: Maintaining records and filing systems, retrieving information as required Resolving validity queries from clients and customers (change of address, sending copy invoices etc) Bank statement reconciliation and collections Taking messages, dealing with enquiries via email and phone and resolving or raising escalations where relevant. Supporting in the production of weekly and monthly project control information What you'll bring: A 'can do' attitude to handling your own workload and meeting deadlines. A willingness to support other team members to achieve the team objectives Good Microsoft Word and Excel skills A flair for communicating clearly and concisely with people at all levels both internally and externally Takes pride in delivering high quality and accurate tasks It would be great if you had: Experience of working within a finance administration environment Familiar with Oracle Employment Type: Full-time, Permanent Location: Blackpool and Home Working Security Clearance Level: SC Internal Recruiter: Rachel Salary: £24,167 inclusive of 3% flex fund Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
May 15, 2024
Full time
How are your customer service and administration skills? If you have considered moving into a financial role but haven't yet gained that experience, this could be the perfect progressive opportunity for you!Shared Service Connect Limited (SSCL) are looking to grow their service delivery team again. We have openings for a number of Customer Service Advisors who will be responsible for financial transactional activities. These will include bank reconciliations, inputting and posting general ledger journals, creating invoices, credits and statements, debt collection activity and management of third party money activities for SSCL Clients. Key Working Benefits: Flexible Work Arrangement: Work from home, with a requirement to attend the Blackpool office one day a week. Office visits will be a little more frequent during training. No Weekend Work: Monday to Friday only. Full-Time - 37.5 Hours: 5 days a week, 8-hour shifts with a half-hour lunch break. Part-Time : Consideration will be given for job shares and flexible working patterns. 3% Flexible Benefit: This can be taken in cash or converted to a benefit/s (your choice). Training and Development: Working in an environment that offers training and encourages personal development What you'll be doing: Maintaining records and filing systems, retrieving information as required Resolving validity queries from clients and customers (change of address, sending copy invoices etc) Bank statement reconciliation and collections Taking messages, dealing with enquiries via email and phone and resolving or raising escalations where relevant. Supporting in the production of weekly and monthly project control information What you'll bring: A 'can do' attitude to handling your own workload and meeting deadlines. A willingness to support other team members to achieve the team objectives Good Microsoft Word and Excel skills A flair for communicating clearly and concisely with people at all levels both internally and externally Takes pride in delivering high quality and accurate tasks It would be great if you had: Experience of working within a finance administration environment Familiar with Oracle Employment Type: Full-time, Permanent Location: Blackpool and Home Working Security Clearance Level: SC Internal Recruiter: Rachel Salary: £24,167 inclusive of 3% flex fund Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
At Sure Steps, they strive to provide a warm, welcoming and homely atmosphere for all children and families. The children engage in a wide variety of stimulating and educational activitiesAs a level 2 Apprentice, you will be covering all aspects of the Level 2 Childcare qualification: Communicating effectively with Children and Parents alike. Health and Safety. Safeguarding. Toileting. Feeding. Planning activities. Your shift pattern will be rotating shifts between and ( 40 hours)Company website : Skills Required Communication skills. Patience. Hardworking. Qualification Required No formal qualifications are required but must have a basic level of numeracy and literacy skills. Training Your full role and responsibilities will be set out by your employer. Sure Steps Day Nursery will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.You will be working towards the Level 2 Early Years Practitioner apprenticeship standard, which includes:Knowledge, Skills and BehavioursLevel 2 Early Years Practitioner QualificationFunctional skills in Maths and English if requiredThis will be delivered through Sure Steps Day Nursery's dedicated training provider, Realise.Realise is an established training provider that's enjoying an exciting period of growth following a management buyout and rebrand in late 2020. Personal Qualities Smart and presentable. Punctual. Desire to work with children. Prospects Opportunity to progress onto room leader Other Information Onsite parking and excellent bus routes to setting.A will be required but setting will support in this. Disability & Inclusivity Policy How to Apply: Should you be interested in applying for this role in Liverpool, please click on the Apply button to be re-directed to our website to complete your application.
May 15, 2024
Full time
At Sure Steps, they strive to provide a warm, welcoming and homely atmosphere for all children and families. The children engage in a wide variety of stimulating and educational activitiesAs a level 2 Apprentice, you will be covering all aspects of the Level 2 Childcare qualification: Communicating effectively with Children and Parents alike. Health and Safety. Safeguarding. Toileting. Feeding. Planning activities. Your shift pattern will be rotating shifts between and ( 40 hours)Company website : Skills Required Communication skills. Patience. Hardworking. Qualification Required No formal qualifications are required but must have a basic level of numeracy and literacy skills. Training Your full role and responsibilities will be set out by your employer. Sure Steps Day Nursery will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.You will be working towards the Level 2 Early Years Practitioner apprenticeship standard, which includes:Knowledge, Skills and BehavioursLevel 2 Early Years Practitioner QualificationFunctional skills in Maths and English if requiredThis will be delivered through Sure Steps Day Nursery's dedicated training provider, Realise.Realise is an established training provider that's enjoying an exciting period of growth following a management buyout and rebrand in late 2020. Personal Qualities Smart and presentable. Punctual. Desire to work with children. Prospects Opportunity to progress onto room leader Other Information Onsite parking and excellent bus routes to setting.A will be required but setting will support in this. Disability & Inclusivity Policy How to Apply: Should you be interested in applying for this role in Liverpool, please click on the Apply button to be re-directed to our website to complete your application.
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
May 15, 2024
Full time
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
May 15, 2024
Full time
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
May 15, 2024
Full time
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
May 15, 2024
Full time
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
May 15, 2024
Full time
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
May 15, 2024
Full time
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
HMRC Customer Service Advisor - Telephony Location: Liverpool, L2 7LS Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: 13.04 per hour pay rate (equivalent to 25,082 FTE salary) Start dates available from June - September 2024 upon successful completion of government screening checks Assignment length up to March 2025 Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 8am to 4pm, 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 2 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
May 15, 2024
Seasonal
HMRC Customer Service Advisor - Telephony Location: Liverpool, L2 7LS Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: 13.04 per hour pay rate (equivalent to 25,082 FTE salary) Start dates available from June - September 2024 upon successful completion of government screening checks Assignment length up to March 2025 Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 8am to 4pm, 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 2 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Lincolnshire County Council
Gainsborough, Lincolnshire
Residential Care Officer Level 3 Are you ready for the next step in your career? We have some exciting new opportunities in our Residential Children's Homes for Residential Carer's (Level 3) who are enthusiastic and passionate about providing the best care. We are keen to develop our staff and if you want to continue developing your career we'll support you all the way. About the Role These Senior roles are offered on a full time (37 hours per week), permanent basis where you will work a shift pattern including evenings, weekends and nights. A 'sleeping in' payment of £40.76 is paid for each shift you sleep in, mileage is paid at 45p per mile, overtime is paid at time and a half and there is free parking at all our homes. At Lincolnshire County Council, we believe every child has the right to outstanding care. It's why our devoted Carers find creative ways to help children and young people with a range of complex disabilities, medical conditions and behavioural problems to learn, grow and flourish. Our Carers understand that as a result of their lived experiences, some of our young people may express themselves in ways that require compassion, patience and understanding and our carers are given the tools to help navigate these complex emotional dynamics. Whether our Carers are helping a child or young person to process the information around them or dealing with behaviours that challenge, they embrace the emotional and physical demands of our work with readiness and courage. Join us at the forefront of innovation and help us lead the way! We currently have vacancies at Albion Street in Spalding, Northolme in Gainsborough and Robin House in Lincoln. About the Homes Albion Street is a home for 6 children. We ensure that our children are cared for in a loving and safe environment, giving them the best possible life chances. Homes Manager Dina says "Every day at Albion street has love and laughter, no one day is the same. It is a rewarding career and a privilege to be part of our children's lives." Northolme is a long term children's home based in Gainsborough. We have 6 children who live at the home and are nurtured and supported by the staff team to fulfil their potential. Homes Manager Gemma says "No two days are the same and its an amazing career to be part of. An RCO3 is the beginning of your Management Journey and you will be supported to develop further to potentially become one of the future managers." Robin House is a new 4 bedded Therapeutic Children's Home close to the city centre in Lincoln. Our team work hand in hand with the Complex Needs Service to deliver trauma informed care that is individualised to meet the needs and develop the strengths of our children. Our aim is to support our children on their journey to renunciation home to families or a long-term foster family. Homes Manager Helen says "the RCO3 position is a great opportunity to start developing the skills, knowledge and experience to one day manage a home." About the Team You will work alongside experienced Managers and Assistant Managers both in the home and from across the residential estates, with the opportunity to meet up with colleagues from our other homes to complete training and share best practice. We also have several staff networks and engagement groups that you can get involved in. The team that you will work alongside are all kind, compassionate, and resilient carers who give children a sense of security and form deep connections with them. They are dependable and responsible role models who work closely together to ensure the children have the best possible outcomes. Many of our Senior Leaders started their careers as Carer's in Residential Children's Homes. Learn more about what a rewarding career in Children's care looks like in the attached document, where our Service Lead Katie describes her career journey. About You We are looking for a creative, empathic and resilient person to join our team. You will need to have knowledge and experience of the caring profession within a residential setting. The successful applicant will have the ability to manage and lead a team of carers who engage with children and young people to enable them to develop new skills and create a safe and stimulating environment. You will need to display great decision making skill s. This role involves discretion in the allocation of tasks, resources and services, using your knowledge skills and experience, based on your interpretation, assessment and evaluation of a situation. Excellent communication skills and the ability to remain calm and professional is essential to be able to effectively communicate your decisions and direction to others. Successful candidates will hold or be expected to work towards a fully funded Level 3 Children and Young People's Workforce Diploma or equivalent and we will also support you to complete a fully funded Level 5 qualification in Leadership and Management. Allocated time is given to you each month to support with your studies. Our Offer To You There is clear career progression for our Level 3 Residential Carers, many of whom have progressed into Assistant Manager or Management roles and we are happy to support you to do the same if this is a career pathway you choose. We encourage progression and development and will give you the opportunity to manage and supervise a team while you train and learn. Along with a competitive salary we also offer our employees an excellent government pension scheme, generous annual leave entitlement with the option to buy more and comprehensive benefits package with lifestyle discounts on gym memberships, travel shopping and more. Meals are also provided as part of the family when on shift. In joining us, you will be rewarded with a career defining opportunity to become part of an ambitious and growing service that is committed to staff retention, development and equality. Learn more about the benefits of working with us here: Rewards and benefits - Lincolnshire County Council and why not visit our Jobs and Careers page for more details on the roles we have and what we offer our employees. If you would like an open and informal discussion regards this role then please contact: Dina Parla by emailing for queries about working at Albion Street Gemma Benson on or email for queries about working at Northolme Helen Wallis by emailing for queries about working at Robin House Applications close 19th May. We look forward to hearing from you! Please be advised that this position may be subject to a criminal record check. All candidates are advised to read the attached job information pack prior to making an application. On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions. Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Fluency Duty In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken Englishgains is essential for the post.
May 15, 2024
Full time
Residential Care Officer Level 3 Are you ready for the next step in your career? We have some exciting new opportunities in our Residential Children's Homes for Residential Carer's (Level 3) who are enthusiastic and passionate about providing the best care. We are keen to develop our staff and if you want to continue developing your career we'll support you all the way. About the Role These Senior roles are offered on a full time (37 hours per week), permanent basis where you will work a shift pattern including evenings, weekends and nights. A 'sleeping in' payment of £40.76 is paid for each shift you sleep in, mileage is paid at 45p per mile, overtime is paid at time and a half and there is free parking at all our homes. At Lincolnshire County Council, we believe every child has the right to outstanding care. It's why our devoted Carers find creative ways to help children and young people with a range of complex disabilities, medical conditions and behavioural problems to learn, grow and flourish. Our Carers understand that as a result of their lived experiences, some of our young people may express themselves in ways that require compassion, patience and understanding and our carers are given the tools to help navigate these complex emotional dynamics. Whether our Carers are helping a child or young person to process the information around them or dealing with behaviours that challenge, they embrace the emotional and physical demands of our work with readiness and courage. Join us at the forefront of innovation and help us lead the way! We currently have vacancies at Albion Street in Spalding, Northolme in Gainsborough and Robin House in Lincoln. About the Homes Albion Street is a home for 6 children. We ensure that our children are cared for in a loving and safe environment, giving them the best possible life chances. Homes Manager Dina says "Every day at Albion street has love and laughter, no one day is the same. It is a rewarding career and a privilege to be part of our children's lives." Northolme is a long term children's home based in Gainsborough. We have 6 children who live at the home and are nurtured and supported by the staff team to fulfil their potential. Homes Manager Gemma says "No two days are the same and its an amazing career to be part of. An RCO3 is the beginning of your Management Journey and you will be supported to develop further to potentially become one of the future managers." Robin House is a new 4 bedded Therapeutic Children's Home close to the city centre in Lincoln. Our team work hand in hand with the Complex Needs Service to deliver trauma informed care that is individualised to meet the needs and develop the strengths of our children. Our aim is to support our children on their journey to renunciation home to families or a long-term foster family. Homes Manager Helen says "the RCO3 position is a great opportunity to start developing the skills, knowledge and experience to one day manage a home." About the Team You will work alongside experienced Managers and Assistant Managers both in the home and from across the residential estates, with the opportunity to meet up with colleagues from our other homes to complete training and share best practice. We also have several staff networks and engagement groups that you can get involved in. The team that you will work alongside are all kind, compassionate, and resilient carers who give children a sense of security and form deep connections with them. They are dependable and responsible role models who work closely together to ensure the children have the best possible outcomes. Many of our Senior Leaders started their careers as Carer's in Residential Children's Homes. Learn more about what a rewarding career in Children's care looks like in the attached document, where our Service Lead Katie describes her career journey. About You We are looking for a creative, empathic and resilient person to join our team. You will need to have knowledge and experience of the caring profession within a residential setting. The successful applicant will have the ability to manage and lead a team of carers who engage with children and young people to enable them to develop new skills and create a safe and stimulating environment. You will need to display great decision making skill s. This role involves discretion in the allocation of tasks, resources and services, using your knowledge skills and experience, based on your interpretation, assessment and evaluation of a situation. Excellent communication skills and the ability to remain calm and professional is essential to be able to effectively communicate your decisions and direction to others. Successful candidates will hold or be expected to work towards a fully funded Level 3 Children and Young People's Workforce Diploma or equivalent and we will also support you to complete a fully funded Level 5 qualification in Leadership and Management. Allocated time is given to you each month to support with your studies. Our Offer To You There is clear career progression for our Level 3 Residential Carers, many of whom have progressed into Assistant Manager or Management roles and we are happy to support you to do the same if this is a career pathway you choose. We encourage progression and development and will give you the opportunity to manage and supervise a team while you train and learn. Along with a competitive salary we also offer our employees an excellent government pension scheme, generous annual leave entitlement with the option to buy more and comprehensive benefits package with lifestyle discounts on gym memberships, travel shopping and more. Meals are also provided as part of the family when on shift. In joining us, you will be rewarded with a career defining opportunity to become part of an ambitious and growing service that is committed to staff retention, development and equality. Learn more about the benefits of working with us here: Rewards and benefits - Lincolnshire County Council and why not visit our Jobs and Careers page for more details on the roles we have and what we offer our employees. If you would like an open and informal discussion regards this role then please contact: Dina Parla by emailing for queries about working at Albion Street Gemma Benson on or email for queries about working at Northolme Helen Wallis by emailing for queries about working at Robin House Applications close 19th May. We look forward to hearing from you! Please be advised that this position may be subject to a criminal record check. All candidates are advised to read the attached job information pack prior to making an application. On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions. Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Fluency Duty In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken Englishgains is essential for the post.
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
May 15, 2024
Full time
Operations Supervisor JD.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment ? W e have an amazing opportunity for you to join our team as an O perations Supervisor . Working in our busy leisure centres , y ou will be responsible for running the shift, delivering great customer service, and looking after our staf f and customers. Background in leisure oper a tions is not essential and we welcome application s from candidates with experience in hospitality, retail, or other customer service environments. What we offer: Generous holiday allowance (32 days, rising with service up to 40 days) Paid sick leave Company pension Flexible working hours Opportunities for training, career growth and development Free membership across all our centres with access to fitness classes, gyms, and swimming pools Cycle-to-work scheme Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) No two days will be the same and y ou will be responsible for : Assuring the training, development, and performance of your team . Leading by example to make a positive difference in th eir ability to perform safely, efficiently, and professionally and deliver superior customer service. The s mooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers. Interact ing with customers and resolving enquiries and complaints in a calm and professional manner , leading to exceptional member satisfaction . Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities. Our ideal candidate will be: Decisive, fair, and consistent problem-solver with critical decision-making skills , able to organise and prioritise to strategically develop creative solutions for complex issues . Able to c learly convey information and ideas ; engage and connect with a wide range of internal and external stakeholders . Great listener with e xcellent customer service skills able to effectively manage difficult situations . Experience d leader with a proven track record of success and a genuine desire to engage , motivate and develop a team . Apply today. Closing Date: 26 May 2024 Assessment Date: 31 May 2024 Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.