We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause. More about your role Join us for an exciting opportunity at Elmbridge Xcel Leisure Complex as we launch a new Costa Coffee! You'll support the Costa Store Manager across all catering operations, ensuring smooth operations, exceptional customer service, and compliance. Plus, you'll train and coach our Barista Maestros to perfection. Don't miss out on this thrilling adventure! For more information please download our job profile available on our website. More about you Get ready to lead with flair in a role that demands your best! We need someone with top-notch people management skills, holding all required licenses like Food Safety Level 2 and Allergen Awareness. Plus, a year of experience as a Barista Maestro or equivalent. Join us at Elmbridge Xcel Leisure Complex for an exciting adventure! Benefits We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: We align with the Real Living Wage foundation Full Health & Fitness membership for you, a nominated adult and up to 4 juniors Flexible working (including part time working, shift work and more) An opportunity to purchase additional annual leave Lots of opportunity to access ongoing personal learning and development Access to our Company Pension scheme Cashback plan for healthcare costs - up to £500 saving per year Discounts of up to 50% on activities, centre shop and cafes Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
May 17, 2024
Full time
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause. More about your role Join us for an exciting opportunity at Elmbridge Xcel Leisure Complex as we launch a new Costa Coffee! You'll support the Costa Store Manager across all catering operations, ensuring smooth operations, exceptional customer service, and compliance. Plus, you'll train and coach our Barista Maestros to perfection. Don't miss out on this thrilling adventure! For more information please download our job profile available on our website. More about you Get ready to lead with flair in a role that demands your best! We need someone with top-notch people management skills, holding all required licenses like Food Safety Level 2 and Allergen Awareness. Plus, a year of experience as a Barista Maestro or equivalent. Join us at Elmbridge Xcel Leisure Complex for an exciting adventure! Benefits We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: We align with the Real Living Wage foundation Full Health & Fitness membership for you, a nominated adult and up to 4 juniors Flexible working (including part time working, shift work and more) An opportunity to purchase additional annual leave Lots of opportunity to access ongoing personal learning and development Access to our Company Pension scheme Cashback plan for healthcare costs - up to £500 saving per year Discounts of up to 50% on activities, centre shop and cafes Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
Salary Up to £45000.00 per annum plus bonus HOURS Full Time Location : At All Bar One Cheltenham we recognise a good General Manager is key to our success. You'll build a business to be proud of, help to grow your team and smash targets. You'll be part of a district of sites that are all working towards making moments that matter, and delivering experiences that keeps our guests coming back for more. Join us at All Bar One, a place to share and socialise. Think morning coffees to Saturday night espresso martinis. Our menus are built for sharing the occasion. We pride ourselves on our trending global flavours, always freshly prepared. If you fancy mixing things up, we want to hear from you. WHAT'S IN IT FOR ME? Bonus Scheme - We're all about rewarding the hard work you put in A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered. 20% discount across all off our brands for up to 5 friends and family. Up to 50% discount off PureGym memberships. Celebrating success- award nights, away days and team socials. Private medical and Dental Plans - to keep you safe, secure and always smiling On top of this, as part of Mitchells & Butlers you will receive a pension; 25 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. Train and inspire your team. Ensure our guests are cared for, being the host to life's memorable moments. Support your business to deliver food and drink to be proud of. Strive towards and achieve business targets. If you're still wondering what it's really like to work in any of our roles at Mitchells & Butlers, why not take a look at our blogs section? We're regularly writing new articles and blogs showcasing our brilliant teams across all of our brands and roles so if you want to learn a little bit more before applying, head over to our Blogs section today. Ever wondered what a average day look like as a General Manager and what can you expect from a shift? Some of our current team give us the lowdown. Kaspar started his level 2 apprenticeship as an unexperienced team member. From the start he was highly motivated and wanting to learn as much as he could. This was evidenced when halfway through programme, when he was promoted to Supervisor through his development and progression shown. He is now completing level 3 and is actively working towards the Assistant Manager role Kaspar started his level 2 apprenticeship as an unexperienced team member. From the start he was highly motivated and wanting to learn as much as he could. This was evidenced when halfway through programme, when he was promoted to Supervisor through his development and progression shown. He is now completing level 3 and is actively working towards the Assistant Manager role Kaspar started his level 2 apprenticeship as an unexperienced team member. From the start he was highly motivated and wanting to learn as much as he could. This was evidenced when halfway through programme, when he was promoted to Supervisor through his development and progression shown. He is now completing level 3 and is actively working towards the Assistant Manager role Kaspar started his level 2 apprenticeship as an unexperienced team member. From the start he was highly motivated and wanting to learn as much as he could. This was evidenced when halfway through programme, when he was promoted to Supervisor through his development and progression shown. He is now completing level 3 and is actively working towards the Assistant Manager role Kaspar started his level 2 apprenticeship as an unexperienced team member. From the start he was highly motivated and wanting to learn as much as he could. This was evidenced when halfway through programme, when he was promoted to Supervisor through his development and progression shown. He is now completing level 3 and is actively working towards the Assistant Manager role Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we've got you covered. See what other tasty benefits we offer Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we've got you covered. See what other tasty benefits we offer Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we've got you covered. See what other tasty benefits we offer Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we've got you covered. See what other tasty benefits we offer Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we've got you covered. See what other tasty benefits we offer
May 16, 2024
Full time
Salary Up to £45000.00 per annum plus bonus HOURS Full Time Location : At All Bar One Cheltenham we recognise a good General Manager is key to our success. You'll build a business to be proud of, help to grow your team and smash targets. You'll be part of a district of sites that are all working towards making moments that matter, and delivering experiences that keeps our guests coming back for more. Join us at All Bar One, a place to share and socialise. Think morning coffees to Saturday night espresso martinis. Our menus are built for sharing the occasion. We pride ourselves on our trending global flavours, always freshly prepared. If you fancy mixing things up, we want to hear from you. WHAT'S IN IT FOR ME? Bonus Scheme - We're all about rewarding the hard work you put in A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered. 20% discount across all off our brands for up to 5 friends and family. Up to 50% discount off PureGym memberships. Celebrating success- award nights, away days and team socials. Private medical and Dental Plans - to keep you safe, secure and always smiling On top of this, as part of Mitchells & Butlers you will receive a pension; 25 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. Train and inspire your team. Ensure our guests are cared for, being the host to life's memorable moments. Support your business to deliver food and drink to be proud of. Strive towards and achieve business targets. If you're still wondering what it's really like to work in any of our roles at Mitchells & Butlers, why not take a look at our blogs section? We're regularly writing new articles and blogs showcasing our brilliant teams across all of our brands and roles so if you want to learn a little bit more before applying, head over to our Blogs section today. Ever wondered what a average day look like as a General Manager and what can you expect from a shift? Some of our current team give us the lowdown. Kaspar started his level 2 apprenticeship as an unexperienced team member. From the start he was highly motivated and wanting to learn as much as he could. This was evidenced when halfway through programme, when he was promoted to Supervisor through his development and progression shown. He is now completing level 3 and is actively working towards the Assistant Manager role Kaspar started his level 2 apprenticeship as an unexperienced team member. From the start he was highly motivated and wanting to learn as much as he could. This was evidenced when halfway through programme, when he was promoted to Supervisor through his development and progression shown. He is now completing level 3 and is actively working towards the Assistant Manager role Kaspar started his level 2 apprenticeship as an unexperienced team member. From the start he was highly motivated and wanting to learn as much as he could. This was evidenced when halfway through programme, when he was promoted to Supervisor through his development and progression shown. He is now completing level 3 and is actively working towards the Assistant Manager role Kaspar started his level 2 apprenticeship as an unexperienced team member. From the start he was highly motivated and wanting to learn as much as he could. This was evidenced when halfway through programme, when he was promoted to Supervisor through his development and progression shown. He is now completing level 3 and is actively working towards the Assistant Manager role Kaspar started his level 2 apprenticeship as an unexperienced team member. From the start he was highly motivated and wanting to learn as much as he could. This was evidenced when halfway through programme, when he was promoted to Supervisor through his development and progression shown. He is now completing level 3 and is actively working towards the Assistant Manager role Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we've got you covered. See what other tasty benefits we offer Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we've got you covered. See what other tasty benefits we offer Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we've got you covered. See what other tasty benefits we offer Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we've got you covered. See what other tasty benefits we offer Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we've got you covered. See what other tasty benefits we offer
Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK s largest outdoor retailers as our Milton Keynes Assistant Store Manager. As part of the Outdoor and Cycle Concepts group, Snow + Rock is joined by Runners Need and Cotswold Outdoor to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability! How will you make an impact? Assistant Store Managers partner with the Store Manager to drive the performance of the store by: Assisting with core operational processes relating to inventory and stock, audits, and banking Working as a role model to inspire your team to deliver a premium level of customer service Creating a premium and inclusive shopping experience by connecting with our customers to understand their specific needs and wants Leading and motivating the store team in the Store Manager s absence Maintaining high standards of presentation within the store and implementing seasonal campaigns and promotions as directed by the Store Manager Please note this role is 40 hours per week. You ll fit right in if you have: Experience managing and coaching a team of people to achieve group objectives A customer first approach and are happy to advise and help customers find the perfect product for their adventure An understanding of how a store operates including compliance, processes, and visual merchandising A one team mentality to constantly contribute to the development and improvement of your store and team What s in it for you? Colleagues make a company, so we believe in offering a total reward package that s more than just base salary. As part of the O&CC team you ll receive: Base salary of £26,500 per annum +Bonus 40-60% discount across our range of products 33 days holiday with the option to purchase additional holiday Company pension scheme Access to Perkbox, allowing you to save money all year round. Whether it s supermarket savings or days out, the daily coffee or a summer holiday - there s something to suit everyone s lifestyle. But there s more, for a full list of what we offer at O&CC check out our brochure here. Applications from all genders and backgrounds are encouraged. O&CC aims to be an inclusive employer, where difference is celebrated, respected, and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing. This advert may close early if sufficient applications are received.
May 16, 2024
Full time
Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK s largest outdoor retailers as our Milton Keynes Assistant Store Manager. As part of the Outdoor and Cycle Concepts group, Snow + Rock is joined by Runners Need and Cotswold Outdoor to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability! How will you make an impact? Assistant Store Managers partner with the Store Manager to drive the performance of the store by: Assisting with core operational processes relating to inventory and stock, audits, and banking Working as a role model to inspire your team to deliver a premium level of customer service Creating a premium and inclusive shopping experience by connecting with our customers to understand their specific needs and wants Leading and motivating the store team in the Store Manager s absence Maintaining high standards of presentation within the store and implementing seasonal campaigns and promotions as directed by the Store Manager Please note this role is 40 hours per week. You ll fit right in if you have: Experience managing and coaching a team of people to achieve group objectives A customer first approach and are happy to advise and help customers find the perfect product for their adventure An understanding of how a store operates including compliance, processes, and visual merchandising A one team mentality to constantly contribute to the development and improvement of your store and team What s in it for you? Colleagues make a company, so we believe in offering a total reward package that s more than just base salary. As part of the O&CC team you ll receive: Base salary of £26,500 per annum +Bonus 40-60% discount across our range of products 33 days holiday with the option to purchase additional holiday Company pension scheme Access to Perkbox, allowing you to save money all year round. Whether it s supermarket savings or days out, the daily coffee or a summer holiday - there s something to suit everyone s lifestyle. But there s more, for a full list of what we offer at O&CC check out our brochure here. Applications from all genders and backgrounds are encouraged. O&CC aims to be an inclusive employer, where difference is celebrated, respected, and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing. This advert may close early if sufficient applications are received.
We are pleased to announce that a vacancy has arisen for a Customer Experience Assistant to join our state-of-the-art Innovation Centre in the heart of Stockport Town Centre. Merseyway Innovation Centre (MIC) has been developed by Stockport Metropolitan Borough Council and will join the network of innovation spaces managed by Oxford Innovation Space. Along with Stockport Business & Innovation Centre and Merchants House, MIC will offer a thriving Innovation Centre where fledgling and small businesses will be supported in their growth plans in a centrally located, flexible and inspirational environment. You will welcome everyone to Merseyway Innovation Centre. This full-time position will report directly to the Assistant Centre Manager. At Merseyway Innovation Centre the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service and a warm welcome. Oxford Innovation Space's Innovation Centres division operates a network of centres that provide flexible office, workshop and laboratory space and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business. We now manage nearly thirty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies. That's why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you'll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you. We are flexible in our approach to this recruitment and open to discussing working hours at interview stage. Whether that be full time, part-time/job share. What will you do? There'll be plenty of variety so you'll never feel bored, here are the main responsibilities you will have: Be the first and last point of contact for our customers and their guests Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner Responsible for opening the centre in the morning and closing the centre at the end of the day Manage keys and passes (activation/ deactivation) for customers Handle all daily incoming and outgoing mail for customers Answer all incoming questions and requests via phone, email or at reception Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed Support the Assistant Centre Manager with event planning and hosting Monitor the meeting room agenda and act as a host for our coffee morning and external events Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from Oxford Innovation Space, the centre customers and events we are hosting, engage and build relationships online Make sure the Merseyway Innovation Centre website is up to date with all the latest news and views Ensuring all centre equipment is in good working order - including for example coffee machines, printers, photocopiers and AV Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips Record any chargeable ad hoc services customers or their guests need Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting Maintaining tidiness of the community areas in the centre Support customers with local area knowledge - restaurants, bars, events etc Act as back up for the Assistant Centre Manager and Centre Manager for all kinds of administrative tasks Help us with your ideas on how we can keep improving our services What are you like? A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image Pro-active Great IT skill with experience of using a range of technology Conscientious and efficient with an eye for detail and pride in their work Great as part of a team as well as working on their own when the need arises Flexible - willing to do what it takes to make the centre a success What's in it for you? Salary of £23,400 per annum (£12 per hour) 25 days' holiday plus Bank Holidays Flexible benefits package comprising: Contributory pension Ability to increase or decrease amount of annual leave Ability to increase or decrease amount of life assurance cover Private medical and dental insurance and health screening Bicycle purchase Charitable Giving Electric vehicle scheme Friendly, informal and flexible working environment - so you can make the most of your home and your work life We've also got access to a whole load of discounts so you can save money on high street favourites and holiday providers. We want you to have chances to progress to Assistant Centre Manager and so we will support you in learning new skills and taking the next steps in your career. If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for - click 'apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities employer and welcome applications from all backgrounds. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.
May 15, 2024
Full time
We are pleased to announce that a vacancy has arisen for a Customer Experience Assistant to join our state-of-the-art Innovation Centre in the heart of Stockport Town Centre. Merseyway Innovation Centre (MIC) has been developed by Stockport Metropolitan Borough Council and will join the network of innovation spaces managed by Oxford Innovation Space. Along with Stockport Business & Innovation Centre and Merchants House, MIC will offer a thriving Innovation Centre where fledgling and small businesses will be supported in their growth plans in a centrally located, flexible and inspirational environment. You will welcome everyone to Merseyway Innovation Centre. This full-time position will report directly to the Assistant Centre Manager. At Merseyway Innovation Centre the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service and a warm welcome. Oxford Innovation Space's Innovation Centres division operates a network of centres that provide flexible office, workshop and laboratory space and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business. We now manage nearly thirty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies. That's why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you'll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you. We are flexible in our approach to this recruitment and open to discussing working hours at interview stage. Whether that be full time, part-time/job share. What will you do? There'll be plenty of variety so you'll never feel bored, here are the main responsibilities you will have: Be the first and last point of contact for our customers and their guests Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner Responsible for opening the centre in the morning and closing the centre at the end of the day Manage keys and passes (activation/ deactivation) for customers Handle all daily incoming and outgoing mail for customers Answer all incoming questions and requests via phone, email or at reception Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed Support the Assistant Centre Manager with event planning and hosting Monitor the meeting room agenda and act as a host for our coffee morning and external events Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from Oxford Innovation Space, the centre customers and events we are hosting, engage and build relationships online Make sure the Merseyway Innovation Centre website is up to date with all the latest news and views Ensuring all centre equipment is in good working order - including for example coffee machines, printers, photocopiers and AV Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips Record any chargeable ad hoc services customers or their guests need Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting Maintaining tidiness of the community areas in the centre Support customers with local area knowledge - restaurants, bars, events etc Act as back up for the Assistant Centre Manager and Centre Manager for all kinds of administrative tasks Help us with your ideas on how we can keep improving our services What are you like? A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image Pro-active Great IT skill with experience of using a range of technology Conscientious and efficient with an eye for detail and pride in their work Great as part of a team as well as working on their own when the need arises Flexible - willing to do what it takes to make the centre a success What's in it for you? Salary of £23,400 per annum (£12 per hour) 25 days' holiday plus Bank Holidays Flexible benefits package comprising: Contributory pension Ability to increase or decrease amount of annual leave Ability to increase or decrease amount of life assurance cover Private medical and dental insurance and health screening Bicycle purchase Charitable Giving Electric vehicle scheme Friendly, informal and flexible working environment - so you can make the most of your home and your work life We've also got access to a whole load of discounts so you can save money on high street favourites and holiday providers. We want you to have chances to progress to Assistant Centre Manager and so we will support you in learning new skills and taking the next steps in your career. If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for - click 'apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities employer and welcome applications from all backgrounds. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.
About The Role What you'll be doing: Working with the Store Manager, you'll share joint responsibility for the day to day running of the store You'll be leading by example, co-managing a small team of between 4 - 6 members of staff You'll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice What you'll need - skills and experience: Proven experience in a retail customer service orientated or sales environment Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment You'll have practical experience / knowledge of some or all of our product range Proven ability to sell some or all of our product range Proven ability to deliver excellent customer service to all of our customers Proven experience in achieving sales targets You'll be a confident, enthusiastic team player Your personal skills should include accuracy and numeracy as well as basic computer literacy You'll possess a high degree of self motivation and a can-do attitude You'll demonstrate a desire to succeed both individually and as co-leader of the team Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
May 15, 2024
Full time
About The Role What you'll be doing: Working with the Store Manager, you'll share joint responsibility for the day to day running of the store You'll be leading by example, co-managing a small team of between 4 - 6 members of staff You'll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice What you'll need - skills and experience: Proven experience in a retail customer service orientated or sales environment Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment You'll have practical experience / knowledge of some or all of our product range Proven ability to sell some or all of our product range Proven ability to deliver excellent customer service to all of our customers Proven experience in achieving sales targets You'll be a confident, enthusiastic team player Your personal skills should include accuracy and numeracy as well as basic computer literacy You'll possess a high degree of self motivation and a can-do attitude You'll demonstrate a desire to succeed both individually and as co-leader of the team Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
Located in the vibrant Solent Enterprise Zone at Solent Airport at Daedalus, Hampshire, we help to bring growing companies together and boost the manufacturing and technology industries. Our mission is to bring innovators together to share resources, knowledge, and expertise. With state-of-the-art facilities and a supportive community, Fareham Innovation Centre and the wider enterprise zone fosters ingenuity, growth, and collaboration among ambitious businesses. Making sure our customers have the best experience in our Innovation Centres is a real team effort and as a member of the Centre managementteam, you'll be a key part in this. You will welcome everyone to Fareham Innovation Centre. That's why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you'll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you.Oxford Innovation Space's Innovation Centres division operates a network of centres that provide flexible office, workshop and laboratory space and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business. We now manage more than twenty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies. This part-time position will report directly to the Assistant Centre Manager. At Fareham Innovation Centre the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service and a warm welcome. This is a temporary, part-time role working 22.5 hours per week, Monday to Friday 12.30 - 17.00, for an initial period of 6 months. What will you do? There'll be plenty of variety so you'll never feel bored, here are the main responsibilities you will have: Be the first and last point of contact for our customers and their guests Welcome all our customers, visitors and meeting room guests Responsible for opening and closing of the centre Manage keys and passes (activation/ deactivation) for customers Handle all daily incoming and outgoing mail for customers Answer all incoming questions and requests via phone, email or at reception Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed Support the Centre Director with event planning and hosting Monitor the meeting room agenda and act as a host for our coffee morning and external events Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from OI Make sure the Fareham Innovation Centre website is up to date Ensuring all centre equipment is in good working order Maintaining and monitoring of useful consumables and stationery Record any chargeable ad hoc services customers or their guests need Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs or ordering office supplies Maintaining tidiness of the community areas in the centre Act as back up for the Assistant Centre Manager and Centre Director What's in it for you? Salary of £23,400 per annum, pro rata (£12 per hour) 25 days' holiday plus Bank Holidays, pro rata Flexible benefits package comprising; pension contribution decrease or increase annual leave private medical and dental insurance charitable giving We've also got access to a whole load of discounts so you can save money on high street favourites and holiday providers. We want you to have chances to progress to Assistant Centre Manager and so we will support you in learning new skills and taking the next steps in your career. If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for - click 'apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities employer and welcome applications from all backgrounds. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.
May 14, 2024
Full time
Located in the vibrant Solent Enterprise Zone at Solent Airport at Daedalus, Hampshire, we help to bring growing companies together and boost the manufacturing and technology industries. Our mission is to bring innovators together to share resources, knowledge, and expertise. With state-of-the-art facilities and a supportive community, Fareham Innovation Centre and the wider enterprise zone fosters ingenuity, growth, and collaboration among ambitious businesses. Making sure our customers have the best experience in our Innovation Centres is a real team effort and as a member of the Centre managementteam, you'll be a key part in this. You will welcome everyone to Fareham Innovation Centre. That's why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you'll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you.Oxford Innovation Space's Innovation Centres division operates a network of centres that provide flexible office, workshop and laboratory space and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business. We now manage more than twenty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies. This part-time position will report directly to the Assistant Centre Manager. At Fareham Innovation Centre the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service and a warm welcome. This is a temporary, part-time role working 22.5 hours per week, Monday to Friday 12.30 - 17.00, for an initial period of 6 months. What will you do? There'll be plenty of variety so you'll never feel bored, here are the main responsibilities you will have: Be the first and last point of contact for our customers and their guests Welcome all our customers, visitors and meeting room guests Responsible for opening and closing of the centre Manage keys and passes (activation/ deactivation) for customers Handle all daily incoming and outgoing mail for customers Answer all incoming questions and requests via phone, email or at reception Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed Support the Centre Director with event planning and hosting Monitor the meeting room agenda and act as a host for our coffee morning and external events Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from OI Make sure the Fareham Innovation Centre website is up to date Ensuring all centre equipment is in good working order Maintaining and monitoring of useful consumables and stationery Record any chargeable ad hoc services customers or their guests need Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs or ordering office supplies Maintaining tidiness of the community areas in the centre Act as back up for the Assistant Centre Manager and Centre Director What's in it for you? Salary of £23,400 per annum, pro rata (£12 per hour) 25 days' holiday plus Bank Holidays, pro rata Flexible benefits package comprising; pension contribution decrease or increase annual leave private medical and dental insurance charitable giving We've also got access to a whole load of discounts so you can save money on high street favourites and holiday providers. We want you to have chances to progress to Assistant Centre Manager and so we will support you in learning new skills and taking the next steps in your career. If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for - click 'apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities employer and welcome applications from all backgrounds. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.
Brownhills Motorhomes are currently seeking a Casual worker for Reception duties and as a Cafe Assistant. We are the UK's largest Motorhome dealer and one stop destination for all Motorhome requirements. We sell new and used motorhomes, parts and accessories, undertake motorhome services/repairs and have an onsite café and leisure facilities. We employ around 200 staff at our 12.5 acre site. Main Responsibilities Cafe Assistance with food preparation, cooking breakfasts and lunches; which includes both hot and cold options. General cleaning duties, helping to maintain a clean and tidy Café both front of house and in the kitchen area. Any other duties required by the catering manager. Reception Answering the telephones, ensuring all calls put through to correct department/personnel in a polite and efficient manner. Reporting any problems with automated system as soon as any problems arise. Follow up any calls not returned to customer. Meeting and greeting customers as they arrive on site, making sure they sign in and out for Health and Safety purposes. Keeping lounge area for customers clean and tidy. Outward bound postal duties ensuring ready for collection at 4.30pm daily. Issuing card keys to customers to use the customer lounge. Issuing card key and ensuring customers wishing to use the swimming pool area are aware of the swimming pool rules. Keep Tea and coffee area topped up with supplies and make sure the area is kept clean and tidy. Skills Required The successful candidate must be confident, possess a cheerful disposition, have excellent customer service skills and be polite with a warm, friendly and enthusiastic personality. You must be punctual with the ability to prioritise your work. You must be able to follow specific instructions and be accurate when documenting and passing information. You must have the ability to be flexible and be IT literate. Hours of Work To cover reception staff who are on holiday, sick etc, you will not have any normal hours of work and are not guaranteed any hours of work. You will be given as much notice as is practicably possible. Additional benefits to you Uniform provided Life Insurance Free use of on-site swimming pool, sauna, hot tub Staff discount in our on-site Café and Accessory Shop
May 14, 2024
Full time
Brownhills Motorhomes are currently seeking a Casual worker for Reception duties and as a Cafe Assistant. We are the UK's largest Motorhome dealer and one stop destination for all Motorhome requirements. We sell new and used motorhomes, parts and accessories, undertake motorhome services/repairs and have an onsite café and leisure facilities. We employ around 200 staff at our 12.5 acre site. Main Responsibilities Cafe Assistance with food preparation, cooking breakfasts and lunches; which includes both hot and cold options. General cleaning duties, helping to maintain a clean and tidy Café both front of house and in the kitchen area. Any other duties required by the catering manager. Reception Answering the telephones, ensuring all calls put through to correct department/personnel in a polite and efficient manner. Reporting any problems with automated system as soon as any problems arise. Follow up any calls not returned to customer. Meeting and greeting customers as they arrive on site, making sure they sign in and out for Health and Safety purposes. Keeping lounge area for customers clean and tidy. Outward bound postal duties ensuring ready for collection at 4.30pm daily. Issuing card keys to customers to use the customer lounge. Issuing card key and ensuring customers wishing to use the swimming pool area are aware of the swimming pool rules. Keep Tea and coffee area topped up with supplies and make sure the area is kept clean and tidy. Skills Required The successful candidate must be confident, possess a cheerful disposition, have excellent customer service skills and be polite with a warm, friendly and enthusiastic personality. You must be punctual with the ability to prioritise your work. You must be able to follow specific instructions and be accurate when documenting and passing information. You must have the ability to be flexible and be IT literate. Hours of Work To cover reception staff who are on holiday, sick etc, you will not have any normal hours of work and are not guaranteed any hours of work. You will be given as much notice as is practicably possible. Additional benefits to you Uniform provided Life Insurance Free use of on-site swimming pool, sauna, hot tub Staff discount in our on-site Café and Accessory Shop
Bells of Lazonby have an exciting opportunity for an Assistant Brand Manager to join our team. Location: Lazonby, Cumbria Salary: Competitive Job Type: Full - Time, Permanent Do you Love Cake Do you want to work within a growing local family business Then we have the role for you. Due to our continued success, we have an opportunity within our Brand and Marketing team. You will support in the delivery of Brand and Marketing plans to ensure We Love Cake achieves and exceeds its annual targets. Provide insight reporting to the wider business to identify private label and branded sales opportunities. About Us: We are an established family bakery with a taste for quality, having created delicious products for over 75 years. We produce baked goods for retail and food service. We operate two bakeries: a conventional Bakery and a dedicated Gluten, Wheat and Milk Free Bakery avoiding 12 out of the 14 notifiable allergens. We specialise in cake and sweet pastry tart products and supply all the major UK retailers with ambient Free From Ranges and a number of the leading Coffee Shop Chains with ambient and frozen ranges. Our unique place means innovation has been key to our business growth and has always been at the heart of our business. Quality Service people are the other main driver for us. Our people are our greatest asset. We have been baking high quality products for over 75 years. Our current team members have over 2,250 years of collective baking experience with us! Our Values: We guide our business by three core values in which we encourage all our employees to live by: - Family: To maintain our ethos of supporting each other as one team and nurturing talent to produce baked goods that we would be proud to serve to our own families - Innovation: To spot the latest trends in our industry before they happen and encourage open creativity and blue sky thinking within all of our team - Quality: We pride ourselves on working with the best suppliers for our ingredients and have achieved the highest BRC accreditation grade of AA. We are RSPO Accredited, Vegan Society approved, and Coeliac society approved Assistant Brand Manager - The Role: - Develop and implement strategic brand plans for We Love Cake. The key area of activity is to build penetration for this brand across multiple channels in both the UK and Australia with the potential for new market expansion - Undertake bi-annual category reviews of the Free From Sweet Bakery category within the leading UK supermarkets - Issue key reports to the wider business on Private Label and Brand performancee - Undertake quarterly category reviews of the Coffee Chain and retail environment - Work with internal commercial and development teams to shape future brand product and category launches - Develop packaging and design concepts for products and ensure consistency across all product ranges - Support Key Account Managers in the preparation of business presentations - Support the Social Media manager to increase the reach of We Love Cake against key KPI's - Plan and activate key branded campaigns and events Assistant Brand Manager - You: - Working in sales or marketing ideal but not essential - Good IT Skills across Microsoft Suite - Ability to run and analyse reports from various data platforms: Nielsen. Kantar etc - Business or marketing degree desirable but not essential - Must have the right to work in the UK Assistant Brand Manager - Benefits: - 33 days' annual leave including Bank Holidays prorated for part time - Company Sick Pay - Access to an Employee Assistance Programme through Health Assured - Cycle to Work Scheme - Corporate Gym membership - Employee Forums - Free onsite parking - Discounted cakes Application Process: If you are successful, we will undertake the relevant pre-employment checks after you have been offered a job, this includes verifying your right to work in the UK, and where relevant verifying your UK driving license. Bells of Lazonby is committed to equal opportunities for all, we are an accredited Disability Confident Committed employer. We provide a fully inclusive and accessible recruitment process; we accept all job applications in a variety of formats. To submit your application for this exciting Assistant Brand Manager opportunity, please click 'Apply' now!
May 14, 2024
Full time
Bells of Lazonby have an exciting opportunity for an Assistant Brand Manager to join our team. Location: Lazonby, Cumbria Salary: Competitive Job Type: Full - Time, Permanent Do you Love Cake Do you want to work within a growing local family business Then we have the role for you. Due to our continued success, we have an opportunity within our Brand and Marketing team. You will support in the delivery of Brand and Marketing plans to ensure We Love Cake achieves and exceeds its annual targets. Provide insight reporting to the wider business to identify private label and branded sales opportunities. About Us: We are an established family bakery with a taste for quality, having created delicious products for over 75 years. We produce baked goods for retail and food service. We operate two bakeries: a conventional Bakery and a dedicated Gluten, Wheat and Milk Free Bakery avoiding 12 out of the 14 notifiable allergens. We specialise in cake and sweet pastry tart products and supply all the major UK retailers with ambient Free From Ranges and a number of the leading Coffee Shop Chains with ambient and frozen ranges. Our unique place means innovation has been key to our business growth and has always been at the heart of our business. Quality Service people are the other main driver for us. Our people are our greatest asset. We have been baking high quality products for over 75 years. Our current team members have over 2,250 years of collective baking experience with us! Our Values: We guide our business by three core values in which we encourage all our employees to live by: - Family: To maintain our ethos of supporting each other as one team and nurturing talent to produce baked goods that we would be proud to serve to our own families - Innovation: To spot the latest trends in our industry before they happen and encourage open creativity and blue sky thinking within all of our team - Quality: We pride ourselves on working with the best suppliers for our ingredients and have achieved the highest BRC accreditation grade of AA. We are RSPO Accredited, Vegan Society approved, and Coeliac society approved Assistant Brand Manager - The Role: - Develop and implement strategic brand plans for We Love Cake. The key area of activity is to build penetration for this brand across multiple channels in both the UK and Australia with the potential for new market expansion - Undertake bi-annual category reviews of the Free From Sweet Bakery category within the leading UK supermarkets - Issue key reports to the wider business on Private Label and Brand performancee - Undertake quarterly category reviews of the Coffee Chain and retail environment - Work with internal commercial and development teams to shape future brand product and category launches - Develop packaging and design concepts for products and ensure consistency across all product ranges - Support Key Account Managers in the preparation of business presentations - Support the Social Media manager to increase the reach of We Love Cake against key KPI's - Plan and activate key branded campaigns and events Assistant Brand Manager - You: - Working in sales or marketing ideal but not essential - Good IT Skills across Microsoft Suite - Ability to run and analyse reports from various data platforms: Nielsen. Kantar etc - Business or marketing degree desirable but not essential - Must have the right to work in the UK Assistant Brand Manager - Benefits: - 33 days' annual leave including Bank Holidays prorated for part time - Company Sick Pay - Access to an Employee Assistance Programme through Health Assured - Cycle to Work Scheme - Corporate Gym membership - Employee Forums - Free onsite parking - Discounted cakes Application Process: If you are successful, we will undertake the relevant pre-employment checks after you have been offered a job, this includes verifying your right to work in the UK, and where relevant verifying your UK driving license. Bells of Lazonby is committed to equal opportunities for all, we are an accredited Disability Confident Committed employer. We provide a fully inclusive and accessible recruitment process; we accept all job applications in a variety of formats. To submit your application for this exciting Assistant Brand Manager opportunity, please click 'Apply' now!
We are delighted to have been asked to recruit for this position, for an established and successful company that continues to trade well, is ambitious, and has a "people first" culture. They are continuing to open new high street stores in the current climate. Benefits: Daytime shifts only - great work/life balance Generous quarterly paid bonus Progression opportunities Discounted food & drink Birthday off! Do you have passion for high quality food and drink ? because this is who we need. Someone with a quality food led background with exceptional customer service skills, a real eye for detail, and the ability to supervise and train great people and build sales. They are coffee aficionados with trained baristas, and company trainers and serve an all day fresh range of bakery items alongside patisserie, pastries, breakfast pots and cakes etc. You will either be an experienced assistant manager or a strong supervisor and your background will be working in busy coffee shops, restaurants, cafes, customer facing catering operations or cafe bakeries - in a hands-on capacity. A massive bonus is that it is a day time only operation, so you will have a great work life balance. Role - Assistant Cafe bakery Manager As the Assistant Cafe Bakery Manager you will: Help to manage all day to day operations Deputise for the manager in their absence Supervise, train and develop your team Work in a hands-on capacity leading from the front Maintain high standards, compliance and company systems & procedures Manage stock and control wastage Deliver exceptional customer service Work to company targets and KPIs' Attributes - Assistant Cafe Bakery Manager Experience as assistant restaurant/cafe/coffee shop/cafe bakery,catering manager or a supervisor in busy fast paced commercial customer facing operations Some financial knowledge Excellent people, communication and supervisory skills A hands-on lead from the front approach and a very keen eye for detail An understanding of legislation & compliance The ability to motivate and enthuse people and teams to deliver results A positive and outgoing personality and outlook IT literate - working with systems & process This is an amazing opportunity in the current climate to join a company that has ambitious expansion plans. Apply today Please note: You must be resident in the UK and eligible to work. We will respond to your application as soon as possible, and please bear with us because we are experiencing very high numbers of applications at the moment. Penny Cook Recruitment is an equal opportunities employer, a recruitment agency dedicated to recruitment in the Hospitality Industry.
May 14, 2024
Full time
We are delighted to have been asked to recruit for this position, for an established and successful company that continues to trade well, is ambitious, and has a "people first" culture. They are continuing to open new high street stores in the current climate. Benefits: Daytime shifts only - great work/life balance Generous quarterly paid bonus Progression opportunities Discounted food & drink Birthday off! Do you have passion for high quality food and drink ? because this is who we need. Someone with a quality food led background with exceptional customer service skills, a real eye for detail, and the ability to supervise and train great people and build sales. They are coffee aficionados with trained baristas, and company trainers and serve an all day fresh range of bakery items alongside patisserie, pastries, breakfast pots and cakes etc. You will either be an experienced assistant manager or a strong supervisor and your background will be working in busy coffee shops, restaurants, cafes, customer facing catering operations or cafe bakeries - in a hands-on capacity. A massive bonus is that it is a day time only operation, so you will have a great work life balance. Role - Assistant Cafe bakery Manager As the Assistant Cafe Bakery Manager you will: Help to manage all day to day operations Deputise for the manager in their absence Supervise, train and develop your team Work in a hands-on capacity leading from the front Maintain high standards, compliance and company systems & procedures Manage stock and control wastage Deliver exceptional customer service Work to company targets and KPIs' Attributes - Assistant Cafe Bakery Manager Experience as assistant restaurant/cafe/coffee shop/cafe bakery,catering manager or a supervisor in busy fast paced commercial customer facing operations Some financial knowledge Excellent people, communication and supervisory skills A hands-on lead from the front approach and a very keen eye for detail An understanding of legislation & compliance The ability to motivate and enthuse people and teams to deliver results A positive and outgoing personality and outlook IT literate - working with systems & process This is an amazing opportunity in the current climate to join a company that has ambitious expansion plans. Apply today Please note: You must be resident in the UK and eligible to work. We will respond to your application as soon as possible, and please bear with us because we are experiencing very high numbers of applications at the moment. Penny Cook Recruitment is an equal opportunities employer, a recruitment agency dedicated to recruitment in the Hospitality Industry.
So what's the role all about? As an Income Assistant you will be first point of contact to our tenants mainly via phone and email, providing support with rent queries and arrears advice, recognising the need for support, and arranging relevant referrals to our support teams. You will also support the Income department with contact to tenants to reduce arrears position by collecting payment and or arranging payment plans in line with Income policies. Housing experience is not essential, but you will need to be passionate about customer service with good communication and negotiation skills. This is a hybrid office/home based role, you would be required to come into the office around 2/3 days per week with the rest being from home. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. Some of the key tasks and responsibilities include: Having a good understanding of the status of all rent accounts in the management area and liaise with the Income officers to reduce debt Supporting the Income Hub achieves agreed performance standards Make outbound calls to tenants to reduce rent arrears Work closely with the Income Officers with the management of the Universal Credit Portal Be responsible for monitoring and collection of all sundry debt accounts Assisting customers with rent and service charge enquiries To be successful in this role, we'd be looking for the following... Passionate about customer service Experience of accurate record keeping and data input Ability to communicate clearly, verbal and written Organised with effective time management skills Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
Sep 23, 2022
Full time
So what's the role all about? As an Income Assistant you will be first point of contact to our tenants mainly via phone and email, providing support with rent queries and arrears advice, recognising the need for support, and arranging relevant referrals to our support teams. You will also support the Income department with contact to tenants to reduce arrears position by collecting payment and or arranging payment plans in line with Income policies. Housing experience is not essential, but you will need to be passionate about customer service with good communication and negotiation skills. This is a hybrid office/home based role, you would be required to come into the office around 2/3 days per week with the rest being from home. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. Some of the key tasks and responsibilities include: Having a good understanding of the status of all rent accounts in the management area and liaise with the Income officers to reduce debt Supporting the Income Hub achieves agreed performance standards Make outbound calls to tenants to reduce rent arrears Work closely with the Income Officers with the management of the Universal Credit Portal Be responsible for monitoring and collection of all sundry debt accounts Assisting customers with rent and service charge enquiries To be successful in this role, we'd be looking for the following... Passionate about customer service Experience of accurate record keeping and data input Ability to communicate clearly, verbal and written Organised with effective time management skills Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
About the Role Reporting to the Care Manager, the successful candidate will be responsible for providing a professional but relaxed atmosphere in the dining room and will ensure that residents and visitors receive an efficient food service. About You Our ideal Hospitality Assistant will have the following skills and values: Caring nature. Strong communication skills. Ability to work as part of a team and individually. Flexibility and be able to adapt to the needs of Residents. Experience of working in a catering service in a similar environment is desirable but not essential. Delivering prepared food from the kitchen to the dining areas and serving meals to residents in a pleasant and friendly manner. Ensure refreshment is always available Setting up tables, tidy work areas and preparing food areas for next service to ensure high standards of hygiene Experience: Ideally some experience working in a busy restaurant/hospitality or catering Good communication and excellent customer service skills to be able to deliver a good service to our visitors and elderly residents Team player, self-motivated, proactive and flexible If you would like to use your care experience and people skills in an organisation that provides the best quality care you'd expect for your loved ones, then MMCG is a rewarding place to be. Our Benefits; In return for all of this you will receive a competitive salary package plus: Clinical training support and development opportunities 5.6 weeks annual leave Fully funded training Simply Health cover after one year of service, inc. cashback on medical and dental expenses Perkbox - a range of discounts and free monthly offers for a variety of high street shops and restaurants Car through salary sacrifice Cycle to Work scheme NEST pension plan Nurse and carer referral scheme Rewards for 5, 10, 15, 20 and 25 years of service Annual staff recognition through MMCG Care Awards *Apprenticeship opportunities available Wyndham Hall Wyndham Hall Care Home is a 2015 addition to the Maria Mallaband care home portfolio, a growing and respected provider that is highly-regarded within the UK care sector. The new residence provides five star accommodation for 60 people and specialises in the provision of outstanding nursing, residential and dementia care within its beautiful modern facilities. All 60 bedrooms are en-suite and decorated to an elegant hotel standard. The home is finished to a lavish standard throughout, offering comfort, elegance and security. Facilities also include elegant dining rooms, a quiet lounge, garden room, a pub, spa facilities and cinema room. Wyndham Hall is easily reached via junction 9 off M40 and two railway stations are close by. The home is minutes away from the heart of North Oxfordshire’s countryside with a variety of walks and shops. Call in for a viewing and meet the team, or for a coffee and a chat. MMCG's approach is based on achieving luxury environments, within which care workers can achieve the best standards for the well-being of residents and peace of mind of loved ones.
Feb 01, 2021
Full time
About the Role Reporting to the Care Manager, the successful candidate will be responsible for providing a professional but relaxed atmosphere in the dining room and will ensure that residents and visitors receive an efficient food service. About You Our ideal Hospitality Assistant will have the following skills and values: Caring nature. Strong communication skills. Ability to work as part of a team and individually. Flexibility and be able to adapt to the needs of Residents. Experience of working in a catering service in a similar environment is desirable but not essential. Delivering prepared food from the kitchen to the dining areas and serving meals to residents in a pleasant and friendly manner. Ensure refreshment is always available Setting up tables, tidy work areas and preparing food areas for next service to ensure high standards of hygiene Experience: Ideally some experience working in a busy restaurant/hospitality or catering Good communication and excellent customer service skills to be able to deliver a good service to our visitors and elderly residents Team player, self-motivated, proactive and flexible If you would like to use your care experience and people skills in an organisation that provides the best quality care you'd expect for your loved ones, then MMCG is a rewarding place to be. Our Benefits; In return for all of this you will receive a competitive salary package plus: Clinical training support and development opportunities 5.6 weeks annual leave Fully funded training Simply Health cover after one year of service, inc. cashback on medical and dental expenses Perkbox - a range of discounts and free monthly offers for a variety of high street shops and restaurants Car through salary sacrifice Cycle to Work scheme NEST pension plan Nurse and carer referral scheme Rewards for 5, 10, 15, 20 and 25 years of service Annual staff recognition through MMCG Care Awards *Apprenticeship opportunities available Wyndham Hall Wyndham Hall Care Home is a 2015 addition to the Maria Mallaband care home portfolio, a growing and respected provider that is highly-regarded within the UK care sector. The new residence provides five star accommodation for 60 people and specialises in the provision of outstanding nursing, residential and dementia care within its beautiful modern facilities. All 60 bedrooms are en-suite and decorated to an elegant hotel standard. The home is finished to a lavish standard throughout, offering comfort, elegance and security. Facilities also include elegant dining rooms, a quiet lounge, garden room, a pub, spa facilities and cinema room. Wyndham Hall is easily reached via junction 9 off M40 and two railway stations are close by. The home is minutes away from the heart of North Oxfordshire’s countryside with a variety of walks and shops. Call in for a viewing and meet the team, or for a coffee and a chat. MMCG's approach is based on achieving luxury environments, within which care workers can achieve the best standards for the well-being of residents and peace of mind of loved ones.
Maria Mallaband Care Group
Sedgefield, County Durham
About the Role As a Kitchen Assistant, you will be experienced with food preparation and catering in accordance with Health and Safety and Food Standard regulations. Monitor and maintain kitchen cleaning schedules ensuring that all areas of the kitchen are immaculately clean; including the washing up of crockery and utensils when required. "Become a Key worker and make a difference" About You; Able to demonstrate an ability to manage pressure, prioritise tasks and communicate effectively at all levels. Acting as the link between the main kitchen and our residents Assisting the chefs to plate meals, prepare food trolleys and ensure all preparation areas are kept clean and tidy Genuine interest in working in a care home environment. Previous experience working in a Care Home environment is desirable but not essential. A committed and organised approach. A confident communicator with excellent verbal and written communication skills. Flexible to work shifts. If you would like to use your experience and people skills in an organisation that provides the best quality care you'd expect for your loved ones, then MMCG is a rewarding place to be. Our Benefits; In return for all of this you will receive a competitive salary package plus: Training support and development opportunities 5.6 weeks annual leave Fully funded training Simply Health cover after one year of service, inc. cashback on medical and dental expenses Perkbox - a range of discounts and free monthly offers for a variety of high street shops and restaurants Car through salary sacrifice Cycle to Work scheme NEST pension plan Nurse and carer referral scheme Rewards for 5, 10, 15, 20 and 25 years of service Annual staff recognition through MMCG Care Awards *Apprenticeship opportunities available Willowdene Care Home Located nearby Sedgefield and Fishburn, Willowdene offers nursing, residential and respite care, as well as specialist dementia residential & nursing care. Features at Willowdene include its tranquil countryside setting, large conservatory and a cosy coffee shop supplying complimentary refreshments to residents and their guests. Manager Ruth Sunter was awarded a prestigious 'dementia champion award' in 2017 for her work in promoting best practice and developing innovative services for people living with dementia at the home. This included introducing regular 'dementia friends' talks, increasing staff training on dementia awareness, and adding and adapting features to make the home environment more dementia-friendly. As certified 'investors in people', Willowdene offers their team the training and professional development they need to ensure they have the right people in each role, with a passion for care and the skills to deliver the high standards expected. A full-time activities coordinator provides a stimulating programme of creative and fun activities, entertainment, events and outings for residents to choose from, which also includes one-to-one sessions.
Feb 01, 2021
Full time
About the Role As a Kitchen Assistant, you will be experienced with food preparation and catering in accordance with Health and Safety and Food Standard regulations. Monitor and maintain kitchen cleaning schedules ensuring that all areas of the kitchen are immaculately clean; including the washing up of crockery and utensils when required. "Become a Key worker and make a difference" About You; Able to demonstrate an ability to manage pressure, prioritise tasks and communicate effectively at all levels. Acting as the link between the main kitchen and our residents Assisting the chefs to plate meals, prepare food trolleys and ensure all preparation areas are kept clean and tidy Genuine interest in working in a care home environment. Previous experience working in a Care Home environment is desirable but not essential. A committed and organised approach. A confident communicator with excellent verbal and written communication skills. Flexible to work shifts. If you would like to use your experience and people skills in an organisation that provides the best quality care you'd expect for your loved ones, then MMCG is a rewarding place to be. Our Benefits; In return for all of this you will receive a competitive salary package plus: Training support and development opportunities 5.6 weeks annual leave Fully funded training Simply Health cover after one year of service, inc. cashback on medical and dental expenses Perkbox - a range of discounts and free monthly offers for a variety of high street shops and restaurants Car through salary sacrifice Cycle to Work scheme NEST pension plan Nurse and carer referral scheme Rewards for 5, 10, 15, 20 and 25 years of service Annual staff recognition through MMCG Care Awards *Apprenticeship opportunities available Willowdene Care Home Located nearby Sedgefield and Fishburn, Willowdene offers nursing, residential and respite care, as well as specialist dementia residential & nursing care. Features at Willowdene include its tranquil countryside setting, large conservatory and a cosy coffee shop supplying complimentary refreshments to residents and their guests. Manager Ruth Sunter was awarded a prestigious 'dementia champion award' in 2017 for her work in promoting best practice and developing innovative services for people living with dementia at the home. This included introducing regular 'dementia friends' talks, increasing staff training on dementia awareness, and adding and adapting features to make the home environment more dementia-friendly. As certified 'investors in people', Willowdene offers their team the training and professional development they need to ensure they have the right people in each role, with a passion for care and the skills to deliver the high standards expected. A full-time activities coordinator provides a stimulating programme of creative and fun activities, entertainment, events and outings for residents to choose from, which also includes one-to-one sessions.