We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
May 18, 2024
Full time
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
As the Shop Manager for the CPS shop in Maida Hill, you will play a pivotal role in fostering a positive and inclusive environment while managing the day-to-day operations of the shop. Your primary responsibility will be to ensure the smooth functioning of the shop during trading hours, overseeing volunteer coverage across all seven days of the week to acheive targeted income. Key Responsibilities: 1. Leadership and Management: Exercise autonomy in managing the shop, demonstrating strong leadership and independence to navigate the fast-paced and sometimes challenging environment. Delegate tasks effectively and provide ongoing training and support to team members, including the assistant manager, to ensure operational duties are efficiently handled. 2. Team Development: Recruit, onboard, and retain volunteers to build a high-performing team. Cultivate a positive and fulfilling volunteer experience, ensuring that each member feels valued and supported in their role. Promote diversity and equality within the shop team, reflecting the community we serve. 3. Customer Service: Lead by example in providing excellent customer service to shoppers, donors, and volunteers. Create a welcoming and enjoyable atmosphere in the shop, promoting positive relationships and behaviours among all stakeholders. 4. Brand Ambassadorship: Represent the CPS brand through the shop, embodying its values of peaceful conflict resolution and community engagement. Uphold the organisation's reputation by maintaining high standards of professionalism and integrity. 5. Operational Excellence: Ensure that all shop operations, including inventory management, merchandising, and cash handling, are conducted efficiently and in compliance with organisational policies and procedures to ensure the shop is complaint and achieves its KPI s and targeted income. Qualifications and Experience: • Previous experience in a retail management role, preferably in a charity shop environment. • Strong leadership and communication skills, with the ability to motivate and inspire a diverse team. • Demonstrated ability to manage multiple priorities in a fast-paced environment. • Commitment to promoting diversity, equality, and inclusion within the workplace. • Passion for the mission and values of the Centre for Peaceful Solutions. This role offers an exciting opportunity for an experienced and dynamic manager to make a meaningful impact within the community while contributing to the growth and success of a Peaceful Solutions.
May 17, 2024
Full time
As the Shop Manager for the CPS shop in Maida Hill, you will play a pivotal role in fostering a positive and inclusive environment while managing the day-to-day operations of the shop. Your primary responsibility will be to ensure the smooth functioning of the shop during trading hours, overseeing volunteer coverage across all seven days of the week to acheive targeted income. Key Responsibilities: 1. Leadership and Management: Exercise autonomy in managing the shop, demonstrating strong leadership and independence to navigate the fast-paced and sometimes challenging environment. Delegate tasks effectively and provide ongoing training and support to team members, including the assistant manager, to ensure operational duties are efficiently handled. 2. Team Development: Recruit, onboard, and retain volunteers to build a high-performing team. Cultivate a positive and fulfilling volunteer experience, ensuring that each member feels valued and supported in their role. Promote diversity and equality within the shop team, reflecting the community we serve. 3. Customer Service: Lead by example in providing excellent customer service to shoppers, donors, and volunteers. Create a welcoming and enjoyable atmosphere in the shop, promoting positive relationships and behaviours among all stakeholders. 4. Brand Ambassadorship: Represent the CPS brand through the shop, embodying its values of peaceful conflict resolution and community engagement. Uphold the organisation's reputation by maintaining high standards of professionalism and integrity. 5. Operational Excellence: Ensure that all shop operations, including inventory management, merchandising, and cash handling, are conducted efficiently and in compliance with organisational policies and procedures to ensure the shop is complaint and achieves its KPI s and targeted income. Qualifications and Experience: • Previous experience in a retail management role, preferably in a charity shop environment. • Strong leadership and communication skills, with the ability to motivate and inspire a diverse team. • Demonstrated ability to manage multiple priorities in a fast-paced environment. • Commitment to promoting diversity, equality, and inclusion within the workplace. • Passion for the mission and values of the Centre for Peaceful Solutions. This role offers an exciting opportunity for an experienced and dynamic manager to make a meaningful impact within the community while contributing to the growth and success of a Peaceful Solutions.
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
I am recruiting for an experienced Retail Manager to join a well-known and respected British Charity based in Southwest London. This role will be based in their new Visitor Centre. This is a full-time role, working 41 hours and will include some weekend working from September. I have been recruiting for this historic and iconic organisation for several years and they are thought of and respected so highly, they are a pleasure to work with and work for. All job roles have an integral part to play in contributing to the achievement of their Strategy and Vision. Main duties of the role will include: Ensure the shop and Post Office counter are sufficiently staffed during all opening times with support from Volunteers. Personally provide cover when required. Be responsible for the supervision and training of shop staff and volunteers to ensure consistency of approach in delivering high standards of customer service. Ensure the team is fully trained on operational procedures for using the EPOS till for retail sales and booking tours and events. Ensure the shop is sufficiently stocked at all times and manage stocktake. Monitor KPIs including Conversion Rate, Average Transaction Value, Spend Per Visitor and profit margin through maintaining an accurate EPOS system. Maintain inventory levels to meet forward sales using the EPOS system on a weekly basis. Raise purchase orders, receive and store deliveries, receipt stock accurately onto EPOS system. Communicate with Finance on all purchase orders, receipting and invoicing. Source and develop new products in line with strategy, ensuring that the shop and products are up to date, on trend, price appropriate and targeted to identified audiences. Provide cover for the Shop Supervisor and Sub Postmaster through: Operating the Post Office Horizon automated system, for which training will be provided, and selling to, and advising customers on Post Office products. Compliance with all Post Office protocols and procedures. Operate and develop the online shop platform including adding new products and balancing stock availability across the onsite and online shops. Oversee packing and shipping orders. Identify and implement Pop Up shop opportunities across the site during Events. Ensure the shop is run safely and Health & Safety policies and procedures are adhered to. The post-holder will need to have experience managing a shop and team. If they have heritage experience such as working in a shop in a historical palace or National Trust that would be fantastic but not essential. The ideal candidate will also need to be good with figures as they will need to ensure the shop is financially viable. To be considered for the role you must possess: Teamworking and motivational leadership skills Ability to prioritise, multi-task and delegate At least 5 years retail experience Experience supervising a team Experience of working to a budget Computer literate, with experience of the Office suite (Word, Excel, Outlook) and Numerate If this sounds ideal to you and you have the relevant skills, we are excited to hear from you. The closing date for applications is 7th May.
May 17, 2024
Full time
I am recruiting for an experienced Retail Manager to join a well-known and respected British Charity based in Southwest London. This role will be based in their new Visitor Centre. This is a full-time role, working 41 hours and will include some weekend working from September. I have been recruiting for this historic and iconic organisation for several years and they are thought of and respected so highly, they are a pleasure to work with and work for. All job roles have an integral part to play in contributing to the achievement of their Strategy and Vision. Main duties of the role will include: Ensure the shop and Post Office counter are sufficiently staffed during all opening times with support from Volunteers. Personally provide cover when required. Be responsible for the supervision and training of shop staff and volunteers to ensure consistency of approach in delivering high standards of customer service. Ensure the team is fully trained on operational procedures for using the EPOS till for retail sales and booking tours and events. Ensure the shop is sufficiently stocked at all times and manage stocktake. Monitor KPIs including Conversion Rate, Average Transaction Value, Spend Per Visitor and profit margin through maintaining an accurate EPOS system. Maintain inventory levels to meet forward sales using the EPOS system on a weekly basis. Raise purchase orders, receive and store deliveries, receipt stock accurately onto EPOS system. Communicate with Finance on all purchase orders, receipting and invoicing. Source and develop new products in line with strategy, ensuring that the shop and products are up to date, on trend, price appropriate and targeted to identified audiences. Provide cover for the Shop Supervisor and Sub Postmaster through: Operating the Post Office Horizon automated system, for which training will be provided, and selling to, and advising customers on Post Office products. Compliance with all Post Office protocols and procedures. Operate and develop the online shop platform including adding new products and balancing stock availability across the onsite and online shops. Oversee packing and shipping orders. Identify and implement Pop Up shop opportunities across the site during Events. Ensure the shop is run safely and Health & Safety policies and procedures are adhered to. The post-holder will need to have experience managing a shop and team. If they have heritage experience such as working in a shop in a historical palace or National Trust that would be fantastic but not essential. The ideal candidate will also need to be good with figures as they will need to ensure the shop is financially viable. To be considered for the role you must possess: Teamworking and motivational leadership skills Ability to prioritise, multi-task and delegate At least 5 years retail experience Experience supervising a team Experience of working to a budget Computer literate, with experience of the Office suite (Word, Excel, Outlook) and Numerate If this sounds ideal to you and you have the relevant skills, we are excited to hear from you. The closing date for applications is 7th May.
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Team Manager Salary: 31,104 total package - ( 28,704 salary + 200 per month car allowance) Location: Luton Do you have an interest in Retail? Are you looking for a role where you will be involved in high profile projects for some of the UK's leading grocery supermarket's & DIY chains. We have salaried Team Manager opportunities where you will be working on New Stores, Refits, Range Reviews and Store Support Projects. You will be able to work at a fast pace, making quick decisions leading teams merchandising stock to an excellent standard. The Role A typical week consists of 48hrs Sunday to Thursday. You will be leading and supporting a team of merchandisers and replenishers carrying out tasks required by the client. Communicate with management on progress and end of project sign off. Carry out health and safety inductions and checks. Shift lengths are generally 12 hours , days and nights (predominately nights). Access to available assignments will be on your smartphone via our Field Power platform where you can set your availability and accept shifts. You will be required to clock in and out using your smart phone via our Dashboard. Work will be carried out on different retail customer sites / stores and travel will vary on a shift-by-shift basis. You will be required to carry out the following: Removing and replacing stock with the use of client plans and systems. Adjusting shelf heights. Moving stock from the warehouse onto the shop floor, with use of roll cages and pallet trucks. Stock replenishment. Travelling will be involved when local work is not available. Accommodation will be provided when required to stay away. Desirable Qualities: Excellent communication skills. Able to make decisions and prioritise. Previous experience in Merchandising, Retail Supervision or managing people. Methodical approach and keen attention to detail. Manual handling and heavy lifting will be involved. Problem solving and a 'can do' attitude. Due to the nature of our work, you must be able to work unsociable hours, including early mornings and during the night when required. As a result, we can only accept applicants 18 years and over. Benefits include: Car allowance. Holiday entitlement. Pension scheme. Uniform provided. Accommodation when required. Progression opportunities. Recognition, awards and incentives. Apply to this role today and join a market leading brand that puts its people at the for front of everything it does. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
May 17, 2024
Full time
Team Manager Salary: 31,104 total package - ( 28,704 salary + 200 per month car allowance) Location: Luton Do you have an interest in Retail? Are you looking for a role where you will be involved in high profile projects for some of the UK's leading grocery supermarket's & DIY chains. We have salaried Team Manager opportunities where you will be working on New Stores, Refits, Range Reviews and Store Support Projects. You will be able to work at a fast pace, making quick decisions leading teams merchandising stock to an excellent standard. The Role A typical week consists of 48hrs Sunday to Thursday. You will be leading and supporting a team of merchandisers and replenishers carrying out tasks required by the client. Communicate with management on progress and end of project sign off. Carry out health and safety inductions and checks. Shift lengths are generally 12 hours , days and nights (predominately nights). Access to available assignments will be on your smartphone via our Field Power platform where you can set your availability and accept shifts. You will be required to clock in and out using your smart phone via our Dashboard. Work will be carried out on different retail customer sites / stores and travel will vary on a shift-by-shift basis. You will be required to carry out the following: Removing and replacing stock with the use of client plans and systems. Adjusting shelf heights. Moving stock from the warehouse onto the shop floor, with use of roll cages and pallet trucks. Stock replenishment. Travelling will be involved when local work is not available. Accommodation will be provided when required to stay away. Desirable Qualities: Excellent communication skills. Able to make decisions and prioritise. Previous experience in Merchandising, Retail Supervision or managing people. Methodical approach and keen attention to detail. Manual handling and heavy lifting will be involved. Problem solving and a 'can do' attitude. Due to the nature of our work, you must be able to work unsociable hours, including early mornings and during the night when required. As a result, we can only accept applicants 18 years and over. Benefits include: Car allowance. Holiday entitlement. Pension scheme. Uniform provided. Accommodation when required. Progression opportunities. Recognition, awards and incentives. Apply to this role today and join a market leading brand that puts its people at the for front of everything it does. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity. We have an exciting opportunity to join our fantastic Totnes team as an Assistant Manager . Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of Sales Assistants and volunteers while ensuring customers are provided with an exemplary shop experience. If you have a passion for retail and would like to use your skills within a charity that supports thousands of older across the UK, then this may be the role for you! You will have: The ability to work collaboratively and consultatively with the Shop Manager Ability to lift and carry bags of stock up to 10kg's. Be able to lead a team of volunteers and staff Ability to delegate and coach staff Excellent customer services skills The ability to manage time under conflicting priorities IT literacy and numeracy skills Ideally you will also have: The ability to understand and establish successful retail processes Ability to understand basic financial reports Experience in a customer facing role What we offer in return: A 21 hour working week 25 days holiday (pro-rata) + bank holiday allowance A generous pension - we will contribute 8% Great discounts and rewards through Blue Light Card and BenefitHub Life assurance, Bupa health cashback plan Tickets for Good - Free and discounted tickets for events Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
May 17, 2024
Full time
Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity. We have an exciting opportunity to join our fantastic Totnes team as an Assistant Manager . Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of Sales Assistants and volunteers while ensuring customers are provided with an exemplary shop experience. If you have a passion for retail and would like to use your skills within a charity that supports thousands of older across the UK, then this may be the role for you! You will have: The ability to work collaboratively and consultatively with the Shop Manager Ability to lift and carry bags of stock up to 10kg's. Be able to lead a team of volunteers and staff Ability to delegate and coach staff Excellent customer services skills The ability to manage time under conflicting priorities IT literacy and numeracy skills Ideally you will also have: The ability to understand and establish successful retail processes Ability to understand basic financial reports Experience in a customer facing role What we offer in return: A 21 hour working week 25 days holiday (pro-rata) + bank holiday allowance A generous pension - we will contribute 8% Great discounts and rewards through Blue Light Card and BenefitHub Life assurance, Bupa health cashback plan Tickets for Good - Free and discounted tickets for events Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity. We have an exciting opportunity to join our fantastic Southbourne team as an Assistant Manager . Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of Sales Assistants and volunteers while ensuring customers are provided with an exemplary shop experience. If you have a passion for retail and would like to use your skills within a charity that supports thousands of older across the UK, then this may be the role for you! PLEASE NOTE THIS IS A 6 MONTH FIXED TERM CONTRACT You will have: The ability to work collaboratively and consultatively with the Shop Manager Ability to lift and carry bags of stock up to 10kg's. Be able to lead a team of volunteers and staff Ability to delegate and coach staff Excellent customer services skills The ability to manage time under conflicting priorities IT literacy and numeracy skills Ideally you will also have: The ability to understand and establish successful retail processes Ability to understand basic financial reports Experience in a customer facing role What we offer in return: A 21 hour working week 25 days holiday (pro-rata) + bank holiday allowance A generous pension - we will contribute 8% Great discounts and rewards through Blue Light Card and BenefitHub Life assurance, Bupa health cashback plan Tickets for Good - Free and discounted tickets for events Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
May 17, 2024
Full time
Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity. We have an exciting opportunity to join our fantastic Southbourne team as an Assistant Manager . Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of Sales Assistants and volunteers while ensuring customers are provided with an exemplary shop experience. If you have a passion for retail and would like to use your skills within a charity that supports thousands of older across the UK, then this may be the role for you! PLEASE NOTE THIS IS A 6 MONTH FIXED TERM CONTRACT You will have: The ability to work collaboratively and consultatively with the Shop Manager Ability to lift and carry bags of stock up to 10kg's. Be able to lead a team of volunteers and staff Ability to delegate and coach staff Excellent customer services skills The ability to manage time under conflicting priorities IT literacy and numeracy skills Ideally you will also have: The ability to understand and establish successful retail processes Ability to understand basic financial reports Experience in a customer facing role What we offer in return: A 21 hour working week 25 days holiday (pro-rata) + bank holiday allowance A generous pension - we will contribute 8% Great discounts and rewards through Blue Light Card and BenefitHub Life assurance, Bupa health cashback plan Tickets for Good - Free and discounted tickets for events Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
It's an exciting time at M&S, as we preserve the magic, build on our recent successes, and move into the next phase of a major transformation. The Group Strategy team are at the heart of the change: helping to answer the big questions, position the company for growth, and implement faster. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you'll do Your key accountabilities will include: Run end-to-end strategic reviews: identifying, framing, and prioritising the opportunities; working with the businesses to conduct a diagnosis, generate options, and make a decision; and ensuring we implement at the right pace. Ensure we are delivering on our existing transformation, rolling sleeves up to resolve roadblocks where needed. Beyond individual projects, help build the overarching vision for the next stage of M&S Partner with senior business leaders and colleagues across the Group as a source of challenge and thought partnership. Who you are Your skills and experience will include: Exceptional critical thinking and structured problem-solving skills First-class analytical skills, including in financial modelling and quantitative analysis, perhaps with experience in econometrics or data science. Concise and persuasive written and verbal communications Intellectual curiosity - able to form relevant, challenging perspectives. Flexibility and able to balance multiple projects / priorities. Experience designing and balancing multiple projects and priorities Everyone's Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
May 17, 2024
Full time
It's an exciting time at M&S, as we preserve the magic, build on our recent successes, and move into the next phase of a major transformation. The Group Strategy team are at the heart of the change: helping to answer the big questions, position the company for growth, and implement faster. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you'll do Your key accountabilities will include: Run end-to-end strategic reviews: identifying, framing, and prioritising the opportunities; working with the businesses to conduct a diagnosis, generate options, and make a decision; and ensuring we implement at the right pace. Ensure we are delivering on our existing transformation, rolling sleeves up to resolve roadblocks where needed. Beyond individual projects, help build the overarching vision for the next stage of M&S Partner with senior business leaders and colleagues across the Group as a source of challenge and thought partnership. Who you are Your skills and experience will include: Exceptional critical thinking and structured problem-solving skills First-class analytical skills, including in financial modelling and quantitative analysis, perhaps with experience in econometrics or data science. Concise and persuasive written and verbal communications Intellectual curiosity - able to form relevant, challenging perspectives. Flexibility and able to balance multiple projects / priorities. Experience designing and balancing multiple projects and priorities Everyone's Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
First Military Recruitment Ltd
Haddenham, Buckinghamshire
MB594: Security Administrator Location: RAF Halton, Aylesbury Salary: £22,530pa Working Hours: Monday to Friday - 37.5 hours per week Company Benefits: Generous holiday allowance, Matched contribution pension scheme, Life assurance, Employee share scheme, Employee shopping savings portal, Reservists in the armed forces receive 10-days special paid leave, Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement, Be Kind Day enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity. Overview: First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Security Administrator on a permanent basis due to growth located at RAF halton in Aylesbury. The Security Administrator is responsible to the Administration Manager for providing administrative support. Duties and Responsibilities: Adhering to security policies. Issuing all perm passes and permits. Assisting in temp passes. Working in a security environment and understanding of GDPR. Skills and Qualifications: Well organised Own initiative but also team player Confident with IT Good Communication skills MB594: Security Administrator Location: RAF Halton, Aylesbury Salary: £22,530pa Working Hours: Monday to Friday - 37.5 hours per week Company Benefits: Generous holiday allowance, Matched contribution pension scheme, Life assurance, Employee share scheme, Employee shopping savings portal, Reservists in the armed forces receive 10-days special paid leave, Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement, Be Kind Day enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
May 17, 2024
Full time
MB594: Security Administrator Location: RAF Halton, Aylesbury Salary: £22,530pa Working Hours: Monday to Friday - 37.5 hours per week Company Benefits: Generous holiday allowance, Matched contribution pension scheme, Life assurance, Employee share scheme, Employee shopping savings portal, Reservists in the armed forces receive 10-days special paid leave, Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement, Be Kind Day enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity. Overview: First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Security Administrator on a permanent basis due to growth located at RAF halton in Aylesbury. The Security Administrator is responsible to the Administration Manager for providing administrative support. Duties and Responsibilities: Adhering to security policies. Issuing all perm passes and permits. Assisting in temp passes. Working in a security environment and understanding of GDPR. Skills and Qualifications: Well organised Own initiative but also team player Confident with IT Good Communication skills MB594: Security Administrator Location: RAF Halton, Aylesbury Salary: £22,530pa Working Hours: Monday to Friday - 37.5 hours per week Company Benefits: Generous holiday allowance, Matched contribution pension scheme, Life assurance, Employee share scheme, Employee shopping savings portal, Reservists in the armed forces receive 10-days special paid leave, Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement, Be Kind Day enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
Charity Shop ManagerSalary: £23,000-£25,000 per annumHours: 09:00-17:00 (37.5 hours/week), some weekends required (to cover holiday) Permanent role Fantastic opportunity to lead a Charity Shop in Tolworth, ensuring income and gift aid targets are met. Previous experience in a similar role is essential. Key Responsibilities: Day-to-day shop management, including sorting donations and optimizing sales training staff and volunteers ensuring shop cleanliness and adherence to policies Control cash flow and process financial donations accurately Maintain social media presence to boost income Support budget setting and gift aid procedures Recruitment, training, and performance reviews for staff and volunteers Provide professional customer service and promote charity events Accept donations courteously Ensure compliance with trading standards and maintain accurate records Oversee equipment maintenance and repairs Manage shop security, including key holder responsibilities and CCTV usage Implement Health & Safety policy and ensure compliance Person Specification Previous retail experience Experience in the Charity sector beneficial Excelling communication skills Patient and hand on Experience of dealing with vulnerable people is beneficial Effective staff and volunteer management Cash handling experience
May 17, 2024
Full time
Charity Shop ManagerSalary: £23,000-£25,000 per annumHours: 09:00-17:00 (37.5 hours/week), some weekends required (to cover holiday) Permanent role Fantastic opportunity to lead a Charity Shop in Tolworth, ensuring income and gift aid targets are met. Previous experience in a similar role is essential. Key Responsibilities: Day-to-day shop management, including sorting donations and optimizing sales training staff and volunteers ensuring shop cleanliness and adherence to policies Control cash flow and process financial donations accurately Maintain social media presence to boost income Support budget setting and gift aid procedures Recruitment, training, and performance reviews for staff and volunteers Provide professional customer service and promote charity events Accept donations courteously Ensure compliance with trading standards and maintain accurate records Oversee equipment maintenance and repairs Manage shop security, including key holder responsibilities and CCTV usage Implement Health & Safety policy and ensure compliance Person Specification Previous retail experience Experience in the Charity sector beneficial Excelling communication skills Patient and hand on Experience of dealing with vulnerable people is beneficial Effective staff and volunteer management Cash handling experience
Age UK's shops are the face of the charity. On high streets up and down the country our retail teams deliver a great shopping experience to customers while generating much needed income for the charity, ensuring that we can provide services and support to older people who need it most. If you want to help us to help others, we have the job for you! We are recruiting for a Sales Assistant to join our wonderful Goring Road (West Sussex) team and deliver an excellent retail service, ensuring that every customer has a great shopping experience. As a valued Sales Assistant you will contribute towards maximising shop sales and profits as well as the successful day to day running of the shop and deputise for the Shop Manager and Assistant Manager in their absence. The successful candidate will support with sales, stock rotation, organising displays and store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values. Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) You will have: Experience in working in a customer facing role Experience of cash handling Ability to lift and carry bags of stock up to 10kg's The ability to work as part of an effective team. Be able to lone work when needed Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events What we offer in return: A 14 hour working week 25 days holiday (pro-rata) + bank holiday allowance A generous pension - we will contribute 8% Great discounts and rewards through Blue Light Card and BenefitHub Life assurance, Bupa health cashback plan Tickets for Good - Free and discounted tickets for events Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
May 16, 2024
Full time
Age UK's shops are the face of the charity. On high streets up and down the country our retail teams deliver a great shopping experience to customers while generating much needed income for the charity, ensuring that we can provide services and support to older people who need it most. If you want to help us to help others, we have the job for you! We are recruiting for a Sales Assistant to join our wonderful Goring Road (West Sussex) team and deliver an excellent retail service, ensuring that every customer has a great shopping experience. As a valued Sales Assistant you will contribute towards maximising shop sales and profits as well as the successful day to day running of the shop and deputise for the Shop Manager and Assistant Manager in their absence. The successful candidate will support with sales, stock rotation, organising displays and store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values. Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) You will have: Experience in working in a customer facing role Experience of cash handling Ability to lift and carry bags of stock up to 10kg's The ability to work as part of an effective team. Be able to lone work when needed Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events What we offer in return: A 14 hour working week 25 days holiday (pro-rata) + bank holiday allowance A generous pension - we will contribute 8% Great discounts and rewards through Blue Light Card and BenefitHub Life assurance, Bupa health cashback plan Tickets for Good - Free and discounted tickets for events Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. You'll most likely be working 7 hours per week, every Sunday with the potential for more shifts to be available during busy periods. Interviews: 5th or 6th June 2024. What it's like to work here This grand yet intimate family home is a treasure trove of rare artefacts, and we welcome people who can help bring The Vyne's unique heritage to life. The property's many attractions include a second-hand bookshop, two-floor café housed in a 17th century brew house and a working kitchen garden which provides delicious seasonal produce for visitors to purchase. You'll be working with a team of 11 others and reporting to the Welcome Manager. You'll need passion and commitment to work at this fascinating property, however the variety and challenge of being part of the team offers many rewards. Click here for more information about this location What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who we're looking for We'd love to hear from you if you are: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Tax-free childcare scheme •Rental deposit loan scheme •Season ticket loan •EV car lease scheme •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
May 16, 2024
Full time
Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. You'll most likely be working 7 hours per week, every Sunday with the potential for more shifts to be available during busy periods. Interviews: 5th or 6th June 2024. What it's like to work here This grand yet intimate family home is a treasure trove of rare artefacts, and we welcome people who can help bring The Vyne's unique heritage to life. The property's many attractions include a second-hand bookshop, two-floor café housed in a 17th century brew house and a working kitchen garden which provides delicious seasonal produce for visitors to purchase. You'll be working with a team of 11 others and reporting to the Welcome Manager. You'll need passion and commitment to work at this fascinating property, however the variety and challenge of being part of the team offers many rewards. Click here for more information about this location What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who we're looking for We'd love to hear from you if you are: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Tax-free childcare scheme •Rental deposit loan scheme •Season ticket loan •EV car lease scheme •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.