BMC Recruitment is delighted to be working with a large education organisation to assist them in their recruitment for a temporary HR Administrator on a temporary contract initially for a month however the contract is ongoing. This role is full time. Background This role is ideal for an immediately available HR Administrator or HR Assistant. Duties & Responsibilities The role will encompass providing support on the full employee lifecycle including: Being the first point of contact for employees Monitor the HR inbox, responding to queries or escalating where appropriate. Coordinating and advising on the recruitment and selection of staff Processing pre-employment checks for all staff Liaise with payroll with regard to sickness and absence. Support with casework including organising and taking notes where needed. Person specification Previous experience of working as a HR Administrator or HR Assistant Excellent communication skills Ability to work in a fast-paced environment.
May 18, 2024
Seasonal
BMC Recruitment is delighted to be working with a large education organisation to assist them in their recruitment for a temporary HR Administrator on a temporary contract initially for a month however the contract is ongoing. This role is full time. Background This role is ideal for an immediately available HR Administrator or HR Assistant. Duties & Responsibilities The role will encompass providing support on the full employee lifecycle including: Being the first point of contact for employees Monitor the HR inbox, responding to queries or escalating where appropriate. Coordinating and advising on the recruitment and selection of staff Processing pre-employment checks for all staff Liaise with payroll with regard to sickness and absence. Support with casework including organising and taking notes where needed. Person specification Previous experience of working as a HR Administrator or HR Assistant Excellent communication skills Ability to work in a fast-paced environment.
Salary: Competitive Hours: 37.5 Flexible Location: Bristol Contract: PermanentDavies and Partners Solicitors is a well-established law firm with over 30 years' experience. It has a national reputation for excellence and strength in depth in a wide selection of legal services for businesses & individuals. There are 5 offices in Gloucester, Bristol, Birmingham, London, and Devon. Key Duties and Responsibilities To carry out and be responsible for day-to-day work of court of protection files under the supervision of the Legal Director and work effectively as part of a team. To set up and make payments, standing orders and pay invoices and reimburse costs on deputyship and trusts matters within the Court of Protection department. To liaise with third parties such as utility providers, landlords, local authorities, DWP and HMRC on client's behalf as part of the day-to-day management of client affairs and keep accurate records of all such communications. To audit client bank accounts as directed. To scan incoming post to the relevant file and update client records accordingly To assist in monitoring and managing the Court of Protection diary of key dates. To type file and attendance notes when required. To maintain detailed and accurate records of client's affairs as directed by the senior members of the Department. To assist senior members of the Department/unit with substantial case files and to exhibit flexibility, particularly in times of holiday/sickness. To undertake paralegal training relevant to Court of Protection grade D fee earners and to keep this up to date. To apply proper professional standards (SRA and OPG Deputy Standards) and gaining an awareness of the provisions of the office manual and observing best practice in the prevention of claims against the firm for professional negligence and in particular operating with a high degree of personal organisation. To demonstrate an awareness of clients' needs and perceptions to the discharge of your work for them and to act promptly, pro-actively and efficiently in relation to all client matters. To achieve legitimate billing in line with figures to be agreed with the Department/Unit Head. To comply with all other departmental procedures including the regulation and control client indebtedness. To maintain an up-to-date knowledge of the law in your areas of specialisation and to comply with the continuing professional development requirements. To seek to develop and improve the quality of your workload and level of your expertise. The following tasks provide a general overview of the types of activity, the candidate will be expected to engage in or oversee on a day-to-day basis. The tasks are not intended to be an exhaustive list of responsibilities as all employees are required to be flexible, dynamic and have the capacity to think creatively when presented with challenges. Personal Specification Legal Status: Appropriate DBS disclosure will be required prior to confirmation of appointment Right to live and work in the UK e.g. valid UK passport or appropriate visa/work permits Education/Qualifications: Relevant experience as a Paralegal within Clinical Negligence. GCSE's Grade 5/C or above in English and Maths Skills/Knowledge: Basic understanding of personal injury law and practice and / or private client law and practice and / or Court of Protection law and practice. Ability to maintain and build upon existing client relationships through positive business development and acting as an ambassador of the company. Self-organised and proactive Ability to take responsibility and solve problems Attention to detail Ability to maintain client confidentiality Adaptable to the needs of the business as changes occur during the operational requirements Competent in the effective use of Case Management and other IT systems The ability to prioritise, meet deadlines, and work under pressure Excellent interpersonal, communication and presentation skills Equal Opportunities Davies and Partners Solicitors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable national laws. Davies and Partners Solicitors complies with applicable national laws governing non-discrimination in employment in every location in which the company has facilities.You may have experience in the following: Court of Protection Paralegal, Legal Assistant, Legal Secretary, Paralegal, Legal Executive, Legal Advisor, Legal Support Officer, Legal Administrator, Assistant Solicitor, Law Clerk, Legal Aid Worker, Legal Officer, Legal Case Worker, Legal Caseworker, etc.REF-
May 17, 2024
Full time
Salary: Competitive Hours: 37.5 Flexible Location: Bristol Contract: PermanentDavies and Partners Solicitors is a well-established law firm with over 30 years' experience. It has a national reputation for excellence and strength in depth in a wide selection of legal services for businesses & individuals. There are 5 offices in Gloucester, Bristol, Birmingham, London, and Devon. Key Duties and Responsibilities To carry out and be responsible for day-to-day work of court of protection files under the supervision of the Legal Director and work effectively as part of a team. To set up and make payments, standing orders and pay invoices and reimburse costs on deputyship and trusts matters within the Court of Protection department. To liaise with third parties such as utility providers, landlords, local authorities, DWP and HMRC on client's behalf as part of the day-to-day management of client affairs and keep accurate records of all such communications. To audit client bank accounts as directed. To scan incoming post to the relevant file and update client records accordingly To assist in monitoring and managing the Court of Protection diary of key dates. To type file and attendance notes when required. To maintain detailed and accurate records of client's affairs as directed by the senior members of the Department. To assist senior members of the Department/unit with substantial case files and to exhibit flexibility, particularly in times of holiday/sickness. To undertake paralegal training relevant to Court of Protection grade D fee earners and to keep this up to date. To apply proper professional standards (SRA and OPG Deputy Standards) and gaining an awareness of the provisions of the office manual and observing best practice in the prevention of claims against the firm for professional negligence and in particular operating with a high degree of personal organisation. To demonstrate an awareness of clients' needs and perceptions to the discharge of your work for them and to act promptly, pro-actively and efficiently in relation to all client matters. To achieve legitimate billing in line with figures to be agreed with the Department/Unit Head. To comply with all other departmental procedures including the regulation and control client indebtedness. To maintain an up-to-date knowledge of the law in your areas of specialisation and to comply with the continuing professional development requirements. To seek to develop and improve the quality of your workload and level of your expertise. The following tasks provide a general overview of the types of activity, the candidate will be expected to engage in or oversee on a day-to-day basis. The tasks are not intended to be an exhaustive list of responsibilities as all employees are required to be flexible, dynamic and have the capacity to think creatively when presented with challenges. Personal Specification Legal Status: Appropriate DBS disclosure will be required prior to confirmation of appointment Right to live and work in the UK e.g. valid UK passport or appropriate visa/work permits Education/Qualifications: Relevant experience as a Paralegal within Clinical Negligence. GCSE's Grade 5/C or above in English and Maths Skills/Knowledge: Basic understanding of personal injury law and practice and / or private client law and practice and / or Court of Protection law and practice. Ability to maintain and build upon existing client relationships through positive business development and acting as an ambassador of the company. Self-organised and proactive Ability to take responsibility and solve problems Attention to detail Ability to maintain client confidentiality Adaptable to the needs of the business as changes occur during the operational requirements Competent in the effective use of Case Management and other IT systems The ability to prioritise, meet deadlines, and work under pressure Excellent interpersonal, communication and presentation skills Equal Opportunities Davies and Partners Solicitors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable national laws. Davies and Partners Solicitors complies with applicable national laws governing non-discrimination in employment in every location in which the company has facilities.You may have experience in the following: Court of Protection Paralegal, Legal Assistant, Legal Secretary, Paralegal, Legal Executive, Legal Advisor, Legal Support Officer, Legal Administrator, Assistant Solicitor, Law Clerk, Legal Aid Worker, Legal Officer, Legal Case Worker, Legal Caseworker, etc.REF-
HR Administrator Permanent £22,800 - £24,330 DOE Preston (Broughton) Hybrid A fantastic opportunity for a strong Administrator, to join a busy HR team in a values driven public sector organisation. My client is currently seeking a capable, experienced administrator to join their dynamic team, located at their Broughton office. A great opportunity for a strong administrator who has a keen interest/understanding of HR, or alternatively, a strong HR professional who is seeking a stable, administratively focused role. Your New Role Within your new role as HR Administrator, you will provide an efficient and effective administrative service to support the function of the HR department.You will join a friendly, welcoming team and will report to the HR Manager directly. You will support with a wide range of HR administrative tasks: Detailed notetaking in Employee Relations Cases including Disciplinary, Grievance, plus other general HR meetings. Liase with HR & Recruitment colleagues, managers, staff and payroll services regarding HR & Payroll queries. Maintenance of the HR and ER Casework System. Welcome visitors to the HR department, handling queries and providing a customer focused service. (Face to face and over the telephone). Undertake scanning, electronic filing and HR photocopying. Monitor supplies and stationery and re-order as necessary. Reporting Support HR Advisors and HR Business Partners where required. To be a success within this role, it is essential you have previous experience operating in a similar capacity, a keen eye for detail, strong IT and reporting skills and possess both excellent organisational and communication skills. It is essential that you have strong experience taking accurate minutes/notes at a fast pace. (Non-negotiable). Overall, the organisation offers excellent benefits, stability and development and a warm, welcoming, diverse working environment. The holidays sit at 27 days plus bank holiday and the pension scheme is enhanced. If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV or call us directly. If this job isn't quite right for you but you are interested in looking at an alternative position, please contact us for a confidential discussion regarding other options. #
May 16, 2024
Full time
HR Administrator Permanent £22,800 - £24,330 DOE Preston (Broughton) Hybrid A fantastic opportunity for a strong Administrator, to join a busy HR team in a values driven public sector organisation. My client is currently seeking a capable, experienced administrator to join their dynamic team, located at their Broughton office. A great opportunity for a strong administrator who has a keen interest/understanding of HR, or alternatively, a strong HR professional who is seeking a stable, administratively focused role. Your New Role Within your new role as HR Administrator, you will provide an efficient and effective administrative service to support the function of the HR department.You will join a friendly, welcoming team and will report to the HR Manager directly. You will support with a wide range of HR administrative tasks: Detailed notetaking in Employee Relations Cases including Disciplinary, Grievance, plus other general HR meetings. Liase with HR & Recruitment colleagues, managers, staff and payroll services regarding HR & Payroll queries. Maintenance of the HR and ER Casework System. Welcome visitors to the HR department, handling queries and providing a customer focused service. (Face to face and over the telephone). Undertake scanning, electronic filing and HR photocopying. Monitor supplies and stationery and re-order as necessary. Reporting Support HR Advisors and HR Business Partners where required. To be a success within this role, it is essential you have previous experience operating in a similar capacity, a keen eye for detail, strong IT and reporting skills and possess both excellent organisational and communication skills. It is essential that you have strong experience taking accurate minutes/notes at a fast pace. (Non-negotiable). Overall, the organisation offers excellent benefits, stability and development and a warm, welcoming, diverse working environment. The holidays sit at 27 days plus bank holiday and the pension scheme is enhanced. If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV or call us directly. If this job isn't quite right for you but you are interested in looking at an alternative position, please contact us for a confidential discussion regarding other options. #
Senior IFA Administrator£30,000 - £37,000 DOE (for 32.5 hour week across 5 days) + Flexitime & Superb Benefits Bristol / flexibility to work across 3 local offices on an adhoc basis / 100% office based The Company: A well established and growing IFA practice with 3 local offices in Bristol with a welcoming, down-to-earth, 'team mentality' environment - working towards shared goals and supportive of each other with ad-hoc team socials and events. Diligent and 'on the ball' work ethic encouraged. A business with a focus on community and giving back through financial education for others, charitable donations, community engagement and more The Job: To provide technical administrative support to the Advisers of the Practice to ensure that relationships with their clients can be optimised and to efficiently process and record new business coming into the Practice. Potential for progression into more senior management over time if desired. Key duties and responsibilities: Provide high level technical and administrative support to the PracticeDeal efficiently with queries from clients and third parties through effective communication via telephone and emailPrepare files including compliance required documentation; research; illustrations, 'new business' suitability letters and supporting documentationEnsure that files are complete with all required client identification documentation and necessary application forms; maintaining client records on CRM system i.e. Salesforce.Process applications accurately through online systems and record the required management information.Progress applications with product providers, advisers, clients, and other third parties to ensure that each case completes in a timely manner.Work within your Administration Pod to ensure the annual servicing of clients is on track and recorded accurately; creating client meeting packs, writing review letters, updating the CRM system, booking in review meetings when required.Work effectively and proactively as part of the Administration Team to achieve agreed Pod business targets.Responsible for managing individual client casework assigned to you from start to finish, with ability to assist other team members at different stages when required. Responsible for more senior cases and assisting the junior administrators with technical queries as and when required. The Person: Must have previous financial services experience working within an IFA practice, industry qualifications would be ideal but not essential. Diligent, on the ball with a flexible approach to work and a genuine team player who takes pride in their work and passionate about doing a good job. The Benefits: 25 days holiday + 8 days BH + 1 extra day for your Birthday. Flexitime policy (10am - 3pm core office hours, flexibility to work when you want around these hours to suit your lifestyle (6.5 hours per day + 30min unpaid lunch). Discretionary quarterly bonus scheme linked to performance of individuals and overall business performance. Accredited training and development programme (with payment reward structure). Personal Development Plan with regular 1:1 reviews for support with career and skills progression. Death in Service benefit. Health & Wellbeing Voucher Scheme.
May 15, 2024
Full time
Senior IFA Administrator£30,000 - £37,000 DOE (for 32.5 hour week across 5 days) + Flexitime & Superb Benefits Bristol / flexibility to work across 3 local offices on an adhoc basis / 100% office based The Company: A well established and growing IFA practice with 3 local offices in Bristol with a welcoming, down-to-earth, 'team mentality' environment - working towards shared goals and supportive of each other with ad-hoc team socials and events. Diligent and 'on the ball' work ethic encouraged. A business with a focus on community and giving back through financial education for others, charitable donations, community engagement and more The Job: To provide technical administrative support to the Advisers of the Practice to ensure that relationships with their clients can be optimised and to efficiently process and record new business coming into the Practice. Potential for progression into more senior management over time if desired. Key duties and responsibilities: Provide high level technical and administrative support to the PracticeDeal efficiently with queries from clients and third parties through effective communication via telephone and emailPrepare files including compliance required documentation; research; illustrations, 'new business' suitability letters and supporting documentationEnsure that files are complete with all required client identification documentation and necessary application forms; maintaining client records on CRM system i.e. Salesforce.Process applications accurately through online systems and record the required management information.Progress applications with product providers, advisers, clients, and other third parties to ensure that each case completes in a timely manner.Work within your Administration Pod to ensure the annual servicing of clients is on track and recorded accurately; creating client meeting packs, writing review letters, updating the CRM system, booking in review meetings when required.Work effectively and proactively as part of the Administration Team to achieve agreed Pod business targets.Responsible for managing individual client casework assigned to you from start to finish, with ability to assist other team members at different stages when required. Responsible for more senior cases and assisting the junior administrators with technical queries as and when required. The Person: Must have previous financial services experience working within an IFA practice, industry qualifications would be ideal but not essential. Diligent, on the ball with a flexible approach to work and a genuine team player who takes pride in their work and passionate about doing a good job. The Benefits: 25 days holiday + 8 days BH + 1 extra day for your Birthday. Flexitime policy (10am - 3pm core office hours, flexibility to work when you want around these hours to suit your lifestyle (6.5 hours per day + 30min unpaid lunch). Discretionary quarterly bonus scheme linked to performance of individuals and overall business performance. Accredited training and development programme (with payment reward structure). Personal Development Plan with regular 1:1 reviews for support with career and skills progression. Death in Service benefit. Health & Wellbeing Voucher Scheme.
This Administrator role is perfect for a self-starter with a keen eye for detail, ready to support a busy team within the public sector. The successful candidate will be required to deliver efficient administrative support, liaise with various stakeholders, and manage day-to-day tasks. Client Details Our client is a reputable public sector entity, focusing on providing fair and impartial resolutions to housing disputes. With a significant workforce spanning across numerous departments, this organisation prides itself on its commitment to uphold integrity, transparency, and professionalism in all its operations. Description Providing top-tier administrative support to the team Communicate with landlords and stakeholders using the key communication channels; email, letter and telephone as required. Identifying and responding to queries from landlords or stakeholders in line with service-level agreements. Coordinating meetings and scheduling appointments Managing inboxes and responding to emails efficiently Maintaining accurate and up-to-date records Distributing cases and correspondence to relevant caseworkers and updating landlords or stakeholders as required. Assisting with the preparation of reports and presentations Adhering to all company policies and procedures Profile A successful Administrator should have: Strong organisational and time management skills Excellent communication skills, both written and verbal Proficiency in MS Office applications Ability to multitask and prioritise workload Keen attention to detail A proactive and flexible approach to work A positive attitude towards teamwork Job Offer Competitive hourly rate of £13.40 per hour A supportive and collaborative work environment Liverpool location Gain substantial experience within the Secretarial & Business Support department
May 13, 2024
Full time
This Administrator role is perfect for a self-starter with a keen eye for detail, ready to support a busy team within the public sector. The successful candidate will be required to deliver efficient administrative support, liaise with various stakeholders, and manage day-to-day tasks. Client Details Our client is a reputable public sector entity, focusing on providing fair and impartial resolutions to housing disputes. With a significant workforce spanning across numerous departments, this organisation prides itself on its commitment to uphold integrity, transparency, and professionalism in all its operations. Description Providing top-tier administrative support to the team Communicate with landlords and stakeholders using the key communication channels; email, letter and telephone as required. Identifying and responding to queries from landlords or stakeholders in line with service-level agreements. Coordinating meetings and scheduling appointments Managing inboxes and responding to emails efficiently Maintaining accurate and up-to-date records Distributing cases and correspondence to relevant caseworkers and updating landlords or stakeholders as required. Assisting with the preparation of reports and presentations Adhering to all company policies and procedures Profile A successful Administrator should have: Strong organisational and time management skills Excellent communication skills, both written and verbal Proficiency in MS Office applications Ability to multitask and prioritise workload Keen attention to detail A proactive and flexible approach to work A positive attitude towards teamwork Job Offer Competitive hourly rate of £13.40 per hour A supportive and collaborative work environment Liverpool location Gain substantial experience within the Secretarial & Business Support department
Job Summary We are looking for a pension administrator to join our team. Our Pensions Administrator will be based in our Caithness office supporting one of our two priority A clients. If you are able to demonstrate the following skills, experience and behaviours, then this is a great opportunity for you to join Equiniti and progress. Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operational roles across our business sectors. Business Function Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services. We have 1,700 clients, make £160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers. Over a third of the UK population has dealt with Equiniti at some point during their lives. Equiniti is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do. We employ c.5000 people in the UK, India, Poland and the US. Core Duties/Responsibilities The successful candidate will be responsible for the following: Provide administration services to customers, working to agreed targets To complete / check casework and provide feedback Resolving customer enquiries (oral and written) Drafting of non-standard correspondence in response to customer enquiries Performing and issuing pension calculations including manual calculations Carrying out projects and ad-hoc activities, as determined by your Team Leader Full training will be provided Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: Excellent attention to detail and capable of following defined processes and procedures Strong communication skills Strong desire to deliver exceptional customer service The ability to develop positive and productive working relationships Computer literate with a willingness to learn a variety of systems Strong numeracy and literacy skills The desire to deliver exceptional customer service The ability to develop positive and productive working relationships EQ Benefits Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 28 days + 8 bank holidays. Option to buy more days through salary sacrifice. A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc. 4 x Life Assurance. Company sick pay (2 months full pay, 2 months half, following probation). Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total). Discounts with major retailers (EQ Wins). Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.
Sep 18, 2022
Full time
Job Summary We are looking for a pension administrator to join our team. Our Pensions Administrator will be based in our Caithness office supporting one of our two priority A clients. If you are able to demonstrate the following skills, experience and behaviours, then this is a great opportunity for you to join Equiniti and progress. Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operational roles across our business sectors. Business Function Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services. We have 1,700 clients, make £160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers. Over a third of the UK population has dealt with Equiniti at some point during their lives. Equiniti is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do. We employ c.5000 people in the UK, India, Poland and the US. Core Duties/Responsibilities The successful candidate will be responsible for the following: Provide administration services to customers, working to agreed targets To complete / check casework and provide feedback Resolving customer enquiries (oral and written) Drafting of non-standard correspondence in response to customer enquiries Performing and issuing pension calculations including manual calculations Carrying out projects and ad-hoc activities, as determined by your Team Leader Full training will be provided Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: Excellent attention to detail and capable of following defined processes and procedures Strong communication skills Strong desire to deliver exceptional customer service The ability to develop positive and productive working relationships Computer literate with a willingness to learn a variety of systems Strong numeracy and literacy skills The desire to deliver exceptional customer service The ability to develop positive and productive working relationships EQ Benefits Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 28 days + 8 bank holidays. Option to buy more days through salary sacrifice. A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc. 4 x Life Assurance. Company sick pay (2 months full pay, 2 months half, following probation). Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total). Discounts with major retailers (EQ Wins). Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.
Our Journey: At Shell Energy, we believe that home energy matters. It's more than what boils the kettle or keeps the radiators warm. It empowers us to make better decisions now about our world tomorrow. It's the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Going above and beyond for our customers is what we're all about. We have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead. We need to keep moving forward. Why don't you help us get there? Job Title: Customer Resolution Centre Administrator Department: Customer Operations Office: Working between home and in our vibrant Coventry office. Hours: 8:30 till 17:00 Monday to Friday In this role you will be responsible for the admin function of the Customer Case Resolution Team. You will be required to use your initiative to assist the team in resolving their queries as quickly and efficiently as possible by organising workloads and logging incoming complaints in a timely manner. Your part in the team: You will be involved in completing SARS (subject access requests) for energy and broadband to ensure we do not go over the SLA set out by GDPR Responsible for ensuring all incoming emails are allocated and actioned accordingly by the end of each working day and further acknowledgements sent where applicable. Responsible for ensuring all Ombudsman/Extra Help Unit/Executive and Legal correspondence is logged accurately within the internal systems and correctly categorised including the root cause. Ensure all updates received on Executive complaints are logged on the relative case and Caseworkers made aware. Responsible for completing Subject Access Requests are completed - within the regulated timescales. Receive and administer postal correspondence, ensuring scanned, dispositioned and correctly administered within our company CRM system - Zendesk. Ensure timely initiation of fixes and allocation of cases to the appropriate to the correct team. Be meticulous in the logging of complaint start dates and have a very keen eye for detail. Actively monitor and administer cases reaching 8 weeks old to ensure compliance with our regulatory requirements. Ensure the integrity of case data held within the CRM system taking action to cleanse this where required to ensure one version of the truth. Undertake all other administrative duties with the team as reasonably requested. Personally responsible for consistently meeting and exceeding the challenging qualitative and quantitative customer service targets and KPIs. Identify and drive improvements to the way Customer Service works and how that impacts on your colleagues and your customers. Take ownership for driving your own performance forward. What you'll need to help you make the best of the role: Excellent interpersonal, verbal and written communication skills. Ability to work accurately with close attention to detail under minimum supervision. A professional, pro-active approach to work. Ability to learn quickly adapt in a fast paced environment. Demonstrate good organisation and time management skills. Excellent Word, Excel and general IT skills and to be able to navigate through a number of systems. Previous customer service experience in a similar industry would be desirable. Be a Team Player, and be able to work productively with the Team and independently.
Dec 06, 2021
Full time
Our Journey: At Shell Energy, we believe that home energy matters. It's more than what boils the kettle or keeps the radiators warm. It empowers us to make better decisions now about our world tomorrow. It's the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Going above and beyond for our customers is what we're all about. We have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead. We need to keep moving forward. Why don't you help us get there? Job Title: Customer Resolution Centre Administrator Department: Customer Operations Office: Working between home and in our vibrant Coventry office. Hours: 8:30 till 17:00 Monday to Friday In this role you will be responsible for the admin function of the Customer Case Resolution Team. You will be required to use your initiative to assist the team in resolving their queries as quickly and efficiently as possible by organising workloads and logging incoming complaints in a timely manner. Your part in the team: You will be involved in completing SARS (subject access requests) for energy and broadband to ensure we do not go over the SLA set out by GDPR Responsible for ensuring all incoming emails are allocated and actioned accordingly by the end of each working day and further acknowledgements sent where applicable. Responsible for ensuring all Ombudsman/Extra Help Unit/Executive and Legal correspondence is logged accurately within the internal systems and correctly categorised including the root cause. Ensure all updates received on Executive complaints are logged on the relative case and Caseworkers made aware. Responsible for completing Subject Access Requests are completed - within the regulated timescales. Receive and administer postal correspondence, ensuring scanned, dispositioned and correctly administered within our company CRM system - Zendesk. Ensure timely initiation of fixes and allocation of cases to the appropriate to the correct team. Be meticulous in the logging of complaint start dates and have a very keen eye for detail. Actively monitor and administer cases reaching 8 weeks old to ensure compliance with our regulatory requirements. Ensure the integrity of case data held within the CRM system taking action to cleanse this where required to ensure one version of the truth. Undertake all other administrative duties with the team as reasonably requested. Personally responsible for consistently meeting and exceeding the challenging qualitative and quantitative customer service targets and KPIs. Identify and drive improvements to the way Customer Service works and how that impacts on your colleagues and your customers. Take ownership for driving your own performance forward. What you'll need to help you make the best of the role: Excellent interpersonal, verbal and written communication skills. Ability to work accurately with close attention to detail under minimum supervision. A professional, pro-active approach to work. Ability to learn quickly adapt in a fast paced environment. Demonstrate good organisation and time management skills. Excellent Word, Excel and general IT skills and to be able to navigate through a number of systems. Previous customer service experience in a similar industry would be desirable. Be a Team Player, and be able to work productively with the Team and independently.