Manager / Managing Consultant - Business Support Basic c. £70-95k + OTE Benefits include flexible working, no threshold then commission on a sliding scale, annual ski trip if the whole company hit target, high performers club and lots of social events. Based London Inherit a desk worth £170,000 per year with huge potential. No thresholds commission, plus a team over-ride Dynamic West End division The Person As an experienced, Permanent, Business Support recruitment specialist already, the career move you seek next one that gives you the opportunity to develop others, a business division and yourself. You either have this responsibility in your current role or very obviously display the potential around all things management and coaching skills, great at developing people. Your standards are high and work best in recruitment environment where the best interests of candidates and clients are at heart. Working collaboratively and consultatively come naturally to you. You have a huge amount to give to a company, regularly have new ideas to bring to the table and seek out extra projects & responsibilities above and beyond the "day to day" role. The Company Privately owned, 35 + headcount boutique Business Support specialist, with clearly defined London WestEnd and London City teams, alongside International teams for the UAE, Europe & New York Ongoing market expansion includes new Professional Services teams in 2024 with Finance and HR recruitment specialists already in place. Carved out a very strong name in the market and international presence. Celebrated and transparent career progression, in a high trust and mature, flexible working environment, B-Corp Certified, committed to improving social and environmental conditions around the world. The Role. Leading 2 consultants within the Permanent West End Division, in a billing manager position Every encouragement is to then build out a bigger team once you have established yourself and superb sense of the business. Developing an already successful Permanent desk, that is currently producing billings of £170k+ Hiring, mentoring and training future Recruitment Consultants and Senior Recruitment Consultants Playing a key role in the senior management team and involved in monthly meetings. Building on and expanding existing client relationships, developing new business and maintaining a strong network of clients, attracting top candidates and managing them through to placements. Call us now to discuss this job in more detail and other similar Recruitment Consultancy roles. We typically place people into the following positions: Graduate Recruiter, Trainee Recruiter, Resourcer, Researcher, Trainee Recruitment Consultant, Recruitment Consultant, Graduate Recruitment Consultant, Junior Recruitment Consultant, Candidate Manager, Permanent Recruitment Consultant, Temps Recruitment Consultant, Principal Consultant, Senior Recruitment Consultant, Internal Recruiters, Onsite Recruiters, Team Leaders and Managers / Directors. Ruella James Recruitment to Recruitment is an employment agency and advertises all registered vacancies, having sought agreement from their clients to find candidates for these roles, in accordance with the Employment Agencies and Employment Business Regulations 2003. By applying for this role your details will be submitted to Ruella James. You can view our full Privacy Policy on our website. VIEW OUR RECRUITMENT TO RECRUITMENT WEBSITE FOR MORE DETAILS
May 18, 2024
Full time
Manager / Managing Consultant - Business Support Basic c. £70-95k + OTE Benefits include flexible working, no threshold then commission on a sliding scale, annual ski trip if the whole company hit target, high performers club and lots of social events. Based London Inherit a desk worth £170,000 per year with huge potential. No thresholds commission, plus a team over-ride Dynamic West End division The Person As an experienced, Permanent, Business Support recruitment specialist already, the career move you seek next one that gives you the opportunity to develop others, a business division and yourself. You either have this responsibility in your current role or very obviously display the potential around all things management and coaching skills, great at developing people. Your standards are high and work best in recruitment environment where the best interests of candidates and clients are at heart. Working collaboratively and consultatively come naturally to you. You have a huge amount to give to a company, regularly have new ideas to bring to the table and seek out extra projects & responsibilities above and beyond the "day to day" role. The Company Privately owned, 35 + headcount boutique Business Support specialist, with clearly defined London WestEnd and London City teams, alongside International teams for the UAE, Europe & New York Ongoing market expansion includes new Professional Services teams in 2024 with Finance and HR recruitment specialists already in place. Carved out a very strong name in the market and international presence. Celebrated and transparent career progression, in a high trust and mature, flexible working environment, B-Corp Certified, committed to improving social and environmental conditions around the world. The Role. Leading 2 consultants within the Permanent West End Division, in a billing manager position Every encouragement is to then build out a bigger team once you have established yourself and superb sense of the business. Developing an already successful Permanent desk, that is currently producing billings of £170k+ Hiring, mentoring and training future Recruitment Consultants and Senior Recruitment Consultants Playing a key role in the senior management team and involved in monthly meetings. Building on and expanding existing client relationships, developing new business and maintaining a strong network of clients, attracting top candidates and managing them through to placements. Call us now to discuss this job in more detail and other similar Recruitment Consultancy roles. We typically place people into the following positions: Graduate Recruiter, Trainee Recruiter, Resourcer, Researcher, Trainee Recruitment Consultant, Recruitment Consultant, Graduate Recruitment Consultant, Junior Recruitment Consultant, Candidate Manager, Permanent Recruitment Consultant, Temps Recruitment Consultant, Principal Consultant, Senior Recruitment Consultant, Internal Recruiters, Onsite Recruiters, Team Leaders and Managers / Directors. Ruella James Recruitment to Recruitment is an employment agency and advertises all registered vacancies, having sought agreement from their clients to find candidates for these roles, in accordance with the Employment Agencies and Employment Business Regulations 2003. By applying for this role your details will be submitted to Ruella James. You can view our full Privacy Policy on our website. VIEW OUR RECRUITMENT TO RECRUITMENT WEBSITE FOR MORE DETAILS
Senior Temporaries Recruitment Consultant - Business Support Basic c. £35k-£45k, OTE £70k+ Benefits include fabulous commission scheme, trips abroad, share scheme, early finish on a Friday, generous holiday allowance, gym contribution and much more. Based London , hybrid working 3 days in the office. Warm Temp opportunity working in a high performing team, within a great culture. To work in a dynamic sector liaising with prestigious global brands across the Investment and Professional Services Space. Working with high performing individuals at the top of their game. The Person Are you an experienced Temporaries Recruitment Consultant with a track record of success in your market. Are you looking to work in an exciting industry where clients are at the top of their game. Can you provide a consultative and meticulous approach to your work, in order to offer an effective candidate selection process and build strong relationships to understand your client's needs. Do you have a passion for success and are proactive to generate new business in a considered way. The Company Specialising in recruiting across the Investment and Professional Services Sectors,they are recognised as a boutique leader in Executive/Business Support. Successful business, long established market leader. They are passionate about their market and take pride in producing valuable market information designed specifically for their client industry sector. Working with a top tier, prestigious client portfolio. A brand with a point of difference, they are consultative individuals with a pride in understanding their sectors and who have a genuine enthusiasm for shaping the careers of us whilst delivering a high-end, high-quality service. The Role A market leading reputation as the supplier of EA's, PA's and Office Management roles into the Investment and Professional Services space. Clients will be provided to you from day one, to compliment the growth of your new desk as you develop your 360 role. You will also be supported by an experienced Manager and hands on consultancy team with training and guidance. Business development will be required but their approach is extremely warm, with plenty of corporate marketing and events information for you to capitalise on. There are also additional financial incentives for the management of candidate and clients. Call us now to discuss this job in more detail and other similar Recruitment Consultancy roles. We typically place people into the following positions: Graduate Recruiter, Trainee Recruiter, Resourcer, Researcher, Trainee Recruitment Consultant, Recruitment Consultant, Graduate Recruitment Consultant, Junior Recruitment Consultant, Candidate Manager, Permanent Recruitment Consultant, Temps Recruitment Consultant, Principal Consultant, Senior Recruitment Consultant, Internal Recruiters, Onsite Recruiters, Team Leaders and Managers / Directors. Ruella James Recruitment to Recruitment is an employment agency and advertises all registered vacancies, having sought agreement from their clients to find candidates for these roles, in accordance with the Employment Agencies and Employment Business Regulations 2003. By applying for this role your details will be submitted to Ruella James. You can view our full Privacy Policy on our website. VIEW OUR RECRUITMENT TO RECRUITMENT WEBSITE FOR MORE DETAILS
May 18, 2024
Full time
Senior Temporaries Recruitment Consultant - Business Support Basic c. £35k-£45k, OTE £70k+ Benefits include fabulous commission scheme, trips abroad, share scheme, early finish on a Friday, generous holiday allowance, gym contribution and much more. Based London , hybrid working 3 days in the office. Warm Temp opportunity working in a high performing team, within a great culture. To work in a dynamic sector liaising with prestigious global brands across the Investment and Professional Services Space. Working with high performing individuals at the top of their game. The Person Are you an experienced Temporaries Recruitment Consultant with a track record of success in your market. Are you looking to work in an exciting industry where clients are at the top of their game. Can you provide a consultative and meticulous approach to your work, in order to offer an effective candidate selection process and build strong relationships to understand your client's needs. Do you have a passion for success and are proactive to generate new business in a considered way. The Company Specialising in recruiting across the Investment and Professional Services Sectors,they are recognised as a boutique leader in Executive/Business Support. Successful business, long established market leader. They are passionate about their market and take pride in producing valuable market information designed specifically for their client industry sector. Working with a top tier, prestigious client portfolio. A brand with a point of difference, they are consultative individuals with a pride in understanding their sectors and who have a genuine enthusiasm for shaping the careers of us whilst delivering a high-end, high-quality service. The Role A market leading reputation as the supplier of EA's, PA's and Office Management roles into the Investment and Professional Services space. Clients will be provided to you from day one, to compliment the growth of your new desk as you develop your 360 role. You will also be supported by an experienced Manager and hands on consultancy team with training and guidance. Business development will be required but their approach is extremely warm, with plenty of corporate marketing and events information for you to capitalise on. There are also additional financial incentives for the management of candidate and clients. Call us now to discuss this job in more detail and other similar Recruitment Consultancy roles. We typically place people into the following positions: Graduate Recruiter, Trainee Recruiter, Resourcer, Researcher, Trainee Recruitment Consultant, Recruitment Consultant, Graduate Recruitment Consultant, Junior Recruitment Consultant, Candidate Manager, Permanent Recruitment Consultant, Temps Recruitment Consultant, Principal Consultant, Senior Recruitment Consultant, Internal Recruiters, Onsite Recruiters, Team Leaders and Managers / Directors. Ruella James Recruitment to Recruitment is an employment agency and advertises all registered vacancies, having sought agreement from their clients to find candidates for these roles, in accordance with the Employment Agencies and Employment Business Regulations 2003. By applying for this role your details will be submitted to Ruella James. You can view our full Privacy Policy on our website. VIEW OUR RECRUITMENT TO RECRUITMENT WEBSITE FOR MORE DETAILS
Strong customer & administrative skills, organised and efficient, raising purchase orders, Your new company A fantastic opportunity to work for a global leading organisation. My client is looking for a Help desk/ contract support professional. Your new role You will play a crucial role in providing a comprehensive financial and administrative service. Your expertise will directly impact the success in meeting customer needs and maintaining effective relationships. Understanding and participating customer needs Assisting the contract manager in the management of work order management report and debt Management of helpdesk and management systems Ensuring jobs are raised and assigned correctly on the in-house management system Liaising with sites & suppliers on ETA'S, access queries and job completions Managing regional inbox and responding to emails from the client and internal stakeholders accordingly Assisting with monthly client reporting and billing What you'll need to succeed Strong customer service skills - experience in a customer-facing role Previous experience in an administrative role Facilities experience - desirable Some financial / accounting experience would be an advantage. Flexibility to work outside of core office hours from time to time Organisational skills Good IT Skills - Word, excel and outlook - Intermediate to advanced level Excellent verbal and written communication Good time management skills Ability to work as part of a team, as well as independently What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Full time
Strong customer & administrative skills, organised and efficient, raising purchase orders, Your new company A fantastic opportunity to work for a global leading organisation. My client is looking for a Help desk/ contract support professional. Your new role You will play a crucial role in providing a comprehensive financial and administrative service. Your expertise will directly impact the success in meeting customer needs and maintaining effective relationships. Understanding and participating customer needs Assisting the contract manager in the management of work order management report and debt Management of helpdesk and management systems Ensuring jobs are raised and assigned correctly on the in-house management system Liaising with sites & suppliers on ETA'S, access queries and job completions Managing regional inbox and responding to emails from the client and internal stakeholders accordingly Assisting with monthly client reporting and billing What you'll need to succeed Strong customer service skills - experience in a customer-facing role Previous experience in an administrative role Facilities experience - desirable Some financial / accounting experience would be an advantage. Flexibility to work outside of core office hours from time to time Organisational skills Good IT Skills - Word, excel and outlook - Intermediate to advanced level Excellent verbal and written communication Good time management skills Ability to work as part of a team, as well as independently What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Transformation Project Manager, Digital, Prince 2, SDLC, ServiceNow. Office based in Blackburn, flexi-hours, £65,000 - £85,000 base salary DOE + bonus. We are offering a compelling opportunity for a skilled Transformation Project Manager to join our dynamic team, to play a key role in ongoing standardisation projects utilising software solutions and industry level project methodologies to manage our Portfolio. This standardisation is an enabler to support the continuous advancement of the project and Software Development Lifecycle (SDLC), whilst ensuring that digital risks and controls are managed and maintained. The Project Manager will form a part of the digital project management office function responsible for delivering successful implementations assigned to them. You will work alongside business stakeholders, subject matter experts, digital counterparts and external partners. You will govern and manage programs/projects through their full lifecycle, as well as delivering both business requirements and project governance controls in line with standard and methodologies. The ideal candidate will be proficient in project management and have extensive experience on various project practices and softwares. You will have excellent communication skills and hold the ability to converse with stakeholders at all levels. If you're seeking a stimulating challenge, and the extensive exposure that comes with this role, this opportunity might be just what you're looking for! This is a permanent office based position; we offer flexibility on your preferred working pattern between 8am 10am Monday-Friday. Duties & Responsibilities: Build strong relationships with members of the program/project teams to gain their trust and be a credible partner in helping them through all stages of the projects. Manage the full project lifecycle using ServiceNow Strategic Planning Module. Lead all activities from initiation to delivery, utilising both waterfall and agile methodologies Project deliverables include Business Case preparation, Scope, goal and deliverable definition, cost/benefit assimilation, resource planning, rroject Planning, issue and decision management, stakeholder, and communication management plans. Project governance deliverables include monitoring of timelines and milestones, managing risk and issues, exception escalations, stakeholder management, steering group management, program/project reporting and generation of relevant artefacts to support digital risk and control requirements. Strong focus in ensuring full participation from the user community and that associated quality and governance controls are undertaken. This list is not exhaustive and may be added to or amended from time to time Candidate Requirements 5+ years Project Management experience across the full software development lifecycle. Prince 2 Practitioner Certification (waterfall / agile) or equivalent Experience of waterfall and agile project methodologies. Experience of Microsoft Project, ServiceNow SPM, SAP Solution Manager Advanced use of all Microsoft tools and packages Benefits & Rewards Performance Based Bonus Scheme Employee Life Assurance Smart Health 24/7 online GP access, health checks and health and wellbeing support Employee Assistance Programme access to our Wellbeing Centre which offers emotional & practical support including free financial advice Learning & Development access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career Free Secure Car Parking Flexi-Time Prayer and Ablution Facilities Shower Facilities Sit / Stand Desk Facilities
May 18, 2024
Full time
Transformation Project Manager, Digital, Prince 2, SDLC, ServiceNow. Office based in Blackburn, flexi-hours, £65,000 - £85,000 base salary DOE + bonus. We are offering a compelling opportunity for a skilled Transformation Project Manager to join our dynamic team, to play a key role in ongoing standardisation projects utilising software solutions and industry level project methodologies to manage our Portfolio. This standardisation is an enabler to support the continuous advancement of the project and Software Development Lifecycle (SDLC), whilst ensuring that digital risks and controls are managed and maintained. The Project Manager will form a part of the digital project management office function responsible for delivering successful implementations assigned to them. You will work alongside business stakeholders, subject matter experts, digital counterparts and external partners. You will govern and manage programs/projects through their full lifecycle, as well as delivering both business requirements and project governance controls in line with standard and methodologies. The ideal candidate will be proficient in project management and have extensive experience on various project practices and softwares. You will have excellent communication skills and hold the ability to converse with stakeholders at all levels. If you're seeking a stimulating challenge, and the extensive exposure that comes with this role, this opportunity might be just what you're looking for! This is a permanent office based position; we offer flexibility on your preferred working pattern between 8am 10am Monday-Friday. Duties & Responsibilities: Build strong relationships with members of the program/project teams to gain their trust and be a credible partner in helping them through all stages of the projects. Manage the full project lifecycle using ServiceNow Strategic Planning Module. Lead all activities from initiation to delivery, utilising both waterfall and agile methodologies Project deliverables include Business Case preparation, Scope, goal and deliverable definition, cost/benefit assimilation, resource planning, rroject Planning, issue and decision management, stakeholder, and communication management plans. Project governance deliverables include monitoring of timelines and milestones, managing risk and issues, exception escalations, stakeholder management, steering group management, program/project reporting and generation of relevant artefacts to support digital risk and control requirements. Strong focus in ensuring full participation from the user community and that associated quality and governance controls are undertaken. This list is not exhaustive and may be added to or amended from time to time Candidate Requirements 5+ years Project Management experience across the full software development lifecycle. Prince 2 Practitioner Certification (waterfall / agile) or equivalent Experience of waterfall and agile project methodologies. Experience of Microsoft Project, ServiceNow SPM, SAP Solution Manager Advanced use of all Microsoft tools and packages Benefits & Rewards Performance Based Bonus Scheme Employee Life Assurance Smart Health 24/7 online GP access, health checks and health and wellbeing support Employee Assistance Programme access to our Wellbeing Centre which offers emotional & practical support including free financial advice Learning & Development access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career Free Secure Car Parking Flexi-Time Prayer and Ablution Facilities Shower Facilities Sit / Stand Desk Facilities
Job Title / Position: Recruitment Consultant Job Ref no: Senior360 Position Type: Permanent Branch Location: Internal Recruitment Work Location: Peterborough Salary: £26,000 - £30,000 plus bonus (Guaranteed for the first 6 months, at Directors discretion) Shifts / Hours: Monday to Friday 8am - 5.30pm Job Description: Recruitment Consultant - Industrial Are you a seasoned and ambitious Recruitment Consultant seeking a fresh challenge? Quest Employment is on the lookout for a dynamic Recruitment Consultant join our thriving Peterborough team ! Reporting directly to our Senior Branch Manager, you'll step into a vibrant role with a warm desk, collaborating with existing clients and candidates while cultivating your own client base. Key Details; Basic Salary; £26,000 - £30,000 plus bonus (Guaranteed for the first 6 months, at Directors discretion) Working hours; Monday - Friday 8.00am - 5.30pm What's in it for You; Competitive salary Uncapped commission structure Pension Birthday day off Club Quest benefits Yearly company events Option to buy 5 extra days annual leave per annum Staff recognition program including annual awards, competitions, and incentives On-going training and development Reduced Christmas hours Extra holiday length of service Childcare vouchers Your Role as an Industrial Recruitment Consultant Involves; As a Recruitment Consultant, you'll have the freedom to do things differently, supported by colleagues with a wealth of experience empowering you to learn and grow. No day is the same ! Sell recruitment business solutions over the telephone and face to face Gathering competitor information through resources Identify and manage own portfolio of prospect target accounts Cultivating strong client and candidate relationships Meeting and exceeding targets Recruiting, screening and selecting high quality applicants Matching the best candidates to the best jobs Updating all internal systems What You Need to Succeed; Min of 6 months working within Recruitment (preferred) Proven track record in sales Proven account management skills Driving Licence is essential. We are one of the Midlands leading employment agencies, covering the Industrial, Commercial and Technical sectors. We have been trading since 1997. Significantly grown year after year and have 11 profit centres located throughout the Midlands, East Anglia, and Home Counties. Quest Employment acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Date Advertised: 08 August 2023 Date Closes: 08 August 2024 email protected
May 18, 2024
Full time
Job Title / Position: Recruitment Consultant Job Ref no: Senior360 Position Type: Permanent Branch Location: Internal Recruitment Work Location: Peterborough Salary: £26,000 - £30,000 plus bonus (Guaranteed for the first 6 months, at Directors discretion) Shifts / Hours: Monday to Friday 8am - 5.30pm Job Description: Recruitment Consultant - Industrial Are you a seasoned and ambitious Recruitment Consultant seeking a fresh challenge? Quest Employment is on the lookout for a dynamic Recruitment Consultant join our thriving Peterborough team ! Reporting directly to our Senior Branch Manager, you'll step into a vibrant role with a warm desk, collaborating with existing clients and candidates while cultivating your own client base. Key Details; Basic Salary; £26,000 - £30,000 plus bonus (Guaranteed for the first 6 months, at Directors discretion) Working hours; Monday - Friday 8.00am - 5.30pm What's in it for You; Competitive salary Uncapped commission structure Pension Birthday day off Club Quest benefits Yearly company events Option to buy 5 extra days annual leave per annum Staff recognition program including annual awards, competitions, and incentives On-going training and development Reduced Christmas hours Extra holiday length of service Childcare vouchers Your Role as an Industrial Recruitment Consultant Involves; As a Recruitment Consultant, you'll have the freedom to do things differently, supported by colleagues with a wealth of experience empowering you to learn and grow. No day is the same ! Sell recruitment business solutions over the telephone and face to face Gathering competitor information through resources Identify and manage own portfolio of prospect target accounts Cultivating strong client and candidate relationships Meeting and exceeding targets Recruiting, screening and selecting high quality applicants Matching the best candidates to the best jobs Updating all internal systems What You Need to Succeed; Min of 6 months working within Recruitment (preferred) Proven track record in sales Proven account management skills Driving Licence is essential. We are one of the Midlands leading employment agencies, covering the Industrial, Commercial and Technical sectors. We have been trading since 1997. Significantly grown year after year and have 11 profit centres located throughout the Midlands, East Anglia, and Home Counties. Quest Employment acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Date Advertised: 08 August 2023 Date Closes: 08 August 2024 email protected
We have two fantastic opportunities for a new Day Concierge to become a part of the team at our new site in Ilford, Essex (IG1), overseeing 122 apartments. The concierge is the first and primary point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times, and available to assist with any enquiries in a positive, solution-oriented way. Ideally, you'll have all or most of the experience we're asking for: Previous experience within the hospitality industry, preferably within residential or a similar role Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public. Communicate with leaseholders and managing agents in an attentive and personable manner. Manage and delegate to the on-site team. Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager. Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Hours: 4 on 4 off / 07:00-19:00 Salary: £27,300 per annum / £12.50 per hour Location: Ilford, Essex (IG1) If either of these positions are of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
May 18, 2024
Full time
We have two fantastic opportunities for a new Day Concierge to become a part of the team at our new site in Ilford, Essex (IG1), overseeing 122 apartments. The concierge is the first and primary point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times, and available to assist with any enquiries in a positive, solution-oriented way. Ideally, you'll have all or most of the experience we're asking for: Previous experience within the hospitality industry, preferably within residential or a similar role Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public. Communicate with leaseholders and managing agents in an attentive and personable manner. Manage and delegate to the on-site team. Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager. Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Hours: 4 on 4 off / 07:00-19:00 Salary: £27,300 per annum / £12.50 per hour Location: Ilford, Essex (IG1) If either of these positions are of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Engagement Manager - Integrated Research page is loaded Engagement Manager - Integrated Research Apply locations London, United Kingdom Milan, Italy Munich, Bavaria, Germany Paris, France time type Full time posted on Posted 6 Days Ago job requisition id R Location: EU-Wide Real World Commercial Solutions to Create a Healthier World In RWCS we're passionate about improving the life sciences ecosystem and making decisions that accelerate innovation for a healthier world. Every day our team develops evidence-based strategies that are used in published research, clinical guidelines, and market access decisions, to improve healthcare at every touchpoint. We design and deliver Commercial Analytics, supported by our world-class proprietary data assets, solve complex client challenges through strategic consulting, and use leading edge market research techniques to support clients brand strategy, planning and measurement . We're purpose-driven problem solvers, that do what we love to make a greater impact on human health. Integrated Research We focus on listening to the customer and patient voice in multi-country studies for international pharmaceutical companies. Our team focuses on exploring and measuring what Health Care Professionals and patients say and do using different behavioural frameworks to deliver actionable i nsights a nd clear answers to our clients' business questions . We typically use IQVIA data to contextualise our research and collaborate with other IQVIA teams to provide our clients with comprehensive solutions to their business issues. The Role The Engagement Manager role in our EMEA Integrated Research team is critical for driving innovative solutions to key HQ clients based in EMEA. It is expected that the post holder will assist generating target revenues and will work with clients to provide strategic support to answer business issues, oversee the delivery of high-quality studies and generate repeat business . The post holder will focus on integrating different research solutions, such as primary and secondary intelligence, and employing the broader IQVIA offer to have meaningful discussions with clients. The Engagement Manager would be responsible for developing winning proposals for clients, evaluating and proposing different methodological solutions to the client. They also play a key role in coaching the team and supporting the developing of up and coming talent. The candidate will therefore be excited about developing new solutions and services, driving business development activities and delivering projects of the highest quality by working across different geographies . What You'll Be Doing Leading the delivery of the IR offer for key HQ clients in EMEA, deploying the right delivery resources and innovation to ensure repeat and new business is generated from major accounts Understanding clients' needs and developing high quality proposals to address those Bringing strategic thinking to client issues, developing clear actions for the client to solve their issues and acting as the trusted advisor to clients on a project basis Ensuring that offering development is scalable across different client business issues Design research solutions, including identification of relevant data assets, methodology, samples, questionnaires, discussion guides and other research tools Taking a leadership role in implementing B&IRS business vision and objectives, and support the development of the business Coaching offshore team and more junior team members Taking responsibility for a significant part of the business, achieving revenue targets Managing end to end consulting and Primary Market Research projects including coordination of multidisciplinary teams staffed to the project, such as fieldwork, programming and desk research Who You Are A university degree holder with 8 + years of experience in life science or healthcare consulting . Preferential consideration will be given to candidates with experience in carrying out consulting and market research projects in the pharmaceutical area at an international/cross-country level. Able to demonstrate excellent project management, relationship-building, and client-influencing skills with an established network and referral contacts Strong capability in managing large and/or multiple projects and juggling priorities so that deadlines are met while retaining consistently high-quality outcomes Ability to contribute to business development through the identification of leads, development of proposals etc Excellent knowledge of English and of the main Microsoft Office tools (Word, Excel, Powerpoint ) Benefits We work hard to prioritise the things that matter most to you. Visit our benefits page for information on everything from perks to well-being initiatives and career enhancement. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at Similar Jobs (4) Engagement Manager - Integrated Research locations 11 Locations time type Full time posted on Posted 30+ Days Ago Principal - Integrated Research locations 6 Locations time type Full time posted on Posted 30+ Days Ago Engagement Manager, Brand & Research Solutions - EU Wide locations 8 Locations time type Full time posted on Posted 30+ Days Ago
May 18, 2024
Full time
Engagement Manager - Integrated Research page is loaded Engagement Manager - Integrated Research Apply locations London, United Kingdom Milan, Italy Munich, Bavaria, Germany Paris, France time type Full time posted on Posted 6 Days Ago job requisition id R Location: EU-Wide Real World Commercial Solutions to Create a Healthier World In RWCS we're passionate about improving the life sciences ecosystem and making decisions that accelerate innovation for a healthier world. Every day our team develops evidence-based strategies that are used in published research, clinical guidelines, and market access decisions, to improve healthcare at every touchpoint. We design and deliver Commercial Analytics, supported by our world-class proprietary data assets, solve complex client challenges through strategic consulting, and use leading edge market research techniques to support clients brand strategy, planning and measurement . We're purpose-driven problem solvers, that do what we love to make a greater impact on human health. Integrated Research We focus on listening to the customer and patient voice in multi-country studies for international pharmaceutical companies. Our team focuses on exploring and measuring what Health Care Professionals and patients say and do using different behavioural frameworks to deliver actionable i nsights a nd clear answers to our clients' business questions . We typically use IQVIA data to contextualise our research and collaborate with other IQVIA teams to provide our clients with comprehensive solutions to their business issues. The Role The Engagement Manager role in our EMEA Integrated Research team is critical for driving innovative solutions to key HQ clients based in EMEA. It is expected that the post holder will assist generating target revenues and will work with clients to provide strategic support to answer business issues, oversee the delivery of high-quality studies and generate repeat business . The post holder will focus on integrating different research solutions, such as primary and secondary intelligence, and employing the broader IQVIA offer to have meaningful discussions with clients. The Engagement Manager would be responsible for developing winning proposals for clients, evaluating and proposing different methodological solutions to the client. They also play a key role in coaching the team and supporting the developing of up and coming talent. The candidate will therefore be excited about developing new solutions and services, driving business development activities and delivering projects of the highest quality by working across different geographies . What You'll Be Doing Leading the delivery of the IR offer for key HQ clients in EMEA, deploying the right delivery resources and innovation to ensure repeat and new business is generated from major accounts Understanding clients' needs and developing high quality proposals to address those Bringing strategic thinking to client issues, developing clear actions for the client to solve their issues and acting as the trusted advisor to clients on a project basis Ensuring that offering development is scalable across different client business issues Design research solutions, including identification of relevant data assets, methodology, samples, questionnaires, discussion guides and other research tools Taking a leadership role in implementing B&IRS business vision and objectives, and support the development of the business Coaching offshore team and more junior team members Taking responsibility for a significant part of the business, achieving revenue targets Managing end to end consulting and Primary Market Research projects including coordination of multidisciplinary teams staffed to the project, such as fieldwork, programming and desk research Who You Are A university degree holder with 8 + years of experience in life science or healthcare consulting . Preferential consideration will be given to candidates with experience in carrying out consulting and market research projects in the pharmaceutical area at an international/cross-country level. Able to demonstrate excellent project management, relationship-building, and client-influencing skills with an established network and referral contacts Strong capability in managing large and/or multiple projects and juggling priorities so that deadlines are met while retaining consistently high-quality outcomes Ability to contribute to business development through the identification of leads, development of proposals etc Excellent knowledge of English and of the main Microsoft Office tools (Word, Excel, Powerpoint ) Benefits We work hard to prioritise the things that matter most to you. Visit our benefits page for information on everything from perks to well-being initiatives and career enhancement. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at Similar Jobs (4) Engagement Manager - Integrated Research locations 11 Locations time type Full time posted on Posted 30+ Days Ago Principal - Integrated Research locations 6 Locations time type Full time posted on Posted 30+ Days Ago Engagement Manager, Brand & Research Solutions - EU Wide locations 8 Locations time type Full time posted on Posted 30+ Days Ago
Office Manager Location: Central Bristol Permanent, Full-Time, On-Site, 9:00am-5:30pm Are you an experienced Office Manager with excellent organisational and customer service skills? Do you thrive in a vibrant and welcoming office environment? Our client is, who is on a mission to provide the world's best cultural adventures, is seeking an Office Manager to join their team in Bristol. As the Office Manager, you will play a pivotal role in ensuring the smooth operation of the office space and offering a warm welcome to all visitors. Your responsibilities will include managing the reception desk, maintaining a clean and safe office environment, overseeing safety procedures, and coordinating office events. You will also provide support during busy periods by assisting with general administrative tasks. To excel in this role, you should have previous experience in Office/Facilities Management, strong relationship management skills, and a proactive attitude. You should also be proficient in Microsoft Office and have excellent communication skills. If you are a self-motivated individual with a keen eye for detail and a commitment to confidentiality, our client would love to hear from you! In return, our client offers a supportive work environment, annual discretionary bonuses, generous annual leave, enhanced parental leave, a pension contribution, and opportunities for personal and professional development. If you are ready to join a fantastic team in a vibrant office setting, apply now! Take the first step towards an exciting new career as an Office Manager. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 18, 2024
Full time
Office Manager Location: Central Bristol Permanent, Full-Time, On-Site, 9:00am-5:30pm Are you an experienced Office Manager with excellent organisational and customer service skills? Do you thrive in a vibrant and welcoming office environment? Our client is, who is on a mission to provide the world's best cultural adventures, is seeking an Office Manager to join their team in Bristol. As the Office Manager, you will play a pivotal role in ensuring the smooth operation of the office space and offering a warm welcome to all visitors. Your responsibilities will include managing the reception desk, maintaining a clean and safe office environment, overseeing safety procedures, and coordinating office events. You will also provide support during busy periods by assisting with general administrative tasks. To excel in this role, you should have previous experience in Office/Facilities Management, strong relationship management skills, and a proactive attitude. You should also be proficient in Microsoft Office and have excellent communication skills. If you are a self-motivated individual with a keen eye for detail and a commitment to confidentiality, our client would love to hear from you! In return, our client offers a supportive work environment, annual discretionary bonuses, generous annual leave, enhanced parental leave, a pension contribution, and opportunities for personal and professional development. If you are ready to join a fantastic team in a vibrant office setting, apply now! Take the first step towards an exciting new career as an Office Manager. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Description Who we are: Dynamo for Intermediaries (DFI) is a B2B mortgage club and part of Dynamo, a telephone-based mortgage and insurance broker based in Camberley, Surrey. Duties and Responsibilities: Application processing - ensuring that all Mortgage DIP's are processed within turnaround times and with a high level of accuracy. Helpdesk - enquiry support for all types of mortgages with the aim to secure DFI to be used as the payment route or for our packaging services being used Developing relationships with panel lenders, partners and their respective BDM's and account managers Working to support our case handler team to ensure the best outcome for our clients Achieve targets set by Management for call volume & times Support the management team in building, encouraging and protecting an inclusive and welcoming environment for all colleagues. Ensure that the company zero-tolerance position on bullying is upheld. Contribute to upholding the firm's Consumer Duty obligations within your job role. Benefits you will receive as a Specialist Administrator Competitive starting basic salary - £23,859 to £25,000 dependent on qualifications. Up to 10% discretionary bonus, annual. 23 days annual leave from day 1, plus bank holidays, rising to 28 days with length of service. Company sick pay, after probation. Aviva Digicare+, including annual health check up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services. Perks at Work - Discounts on products and services inc electrical & Travel. Discounts on estate agency, mortgage, conveyancing and surveying services. Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Company Pension and Day 1 Life assurance for all colleagues. Dynamo is a telephone-based mortgage and insurance broker assisting customers across the UK.We are a wholly-owned subsidiary of Connells Group - the largest high street estate agency and property services provider in the UK employing over 16,000 staff. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.MS01739
May 18, 2024
Full time
Job Description Who we are: Dynamo for Intermediaries (DFI) is a B2B mortgage club and part of Dynamo, a telephone-based mortgage and insurance broker based in Camberley, Surrey. Duties and Responsibilities: Application processing - ensuring that all Mortgage DIP's are processed within turnaround times and with a high level of accuracy. Helpdesk - enquiry support for all types of mortgages with the aim to secure DFI to be used as the payment route or for our packaging services being used Developing relationships with panel lenders, partners and their respective BDM's and account managers Working to support our case handler team to ensure the best outcome for our clients Achieve targets set by Management for call volume & times Support the management team in building, encouraging and protecting an inclusive and welcoming environment for all colleagues. Ensure that the company zero-tolerance position on bullying is upheld. Contribute to upholding the firm's Consumer Duty obligations within your job role. Benefits you will receive as a Specialist Administrator Competitive starting basic salary - £23,859 to £25,000 dependent on qualifications. Up to 10% discretionary bonus, annual. 23 days annual leave from day 1, plus bank holidays, rising to 28 days with length of service. Company sick pay, after probation. Aviva Digicare+, including annual health check up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services. Perks at Work - Discounts on products and services inc electrical & Travel. Discounts on estate agency, mortgage, conveyancing and surveying services. Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Company Pension and Day 1 Life assurance for all colleagues. Dynamo is a telephone-based mortgage and insurance broker assisting customers across the UK.We are a wholly-owned subsidiary of Connells Group - the largest high street estate agency and property services provider in the UK employing over 16,000 staff. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.MS01739
Do you want to join a fast paced Global Procurement Organization team focused on Amazon Operations? By joining the Site Procurement Operations Team, you have the opportunity to lead and deliver strategic Procurement projects for our internal Business Partners, at local, regional, national, and european level. As a Site Procurement Manager, you will work in a team environment with Internal Amazon stakeholders, diverse Procurement peers, and external vendors, to procure value-adding solutions to the Business. You will be joining a cross-functional team within one of our logistics sites, acting as a strategic Business Partner. You will drive continuous improvement, innovation, prevent legal and supply risk, and sustainability through your Procurement missions. Key job responsibilities - Understand the business needs and ensure the requirements are justified, analyzing and making recommendations to the business. Manage complex projects with high spends, risks, confidentiality, and time constraints, in ambiguous environment, across multiples sites; - Build effective stakeholder relationships, ensuring a high service level in terms of analyzing the scope of work, negotiating with vendors on cost, lead times and other key elements for local, regional, country-wide, and Europe-wide projects; - Utilize various applications and systems to provide accurate metrics, reporting, and data incl. supplier performance metrics. Use and enhance the available tools to analyze opportunities and risks on spends, categories, vendors, legal aspects; - Lead the Site Procurement Operations Process, from needs detection and definition, to contracting and implementation follow-up, going through sourcing, suppliers due diligence, negotiation, risk assessment, etc, using Coupa (ERP) and other tools. Deliver complex RFI and RFQ across multiple sites, BUs, and possibly countries; - Create and execute contractual agreements such as Work Orders and Master Supply Agreements, driving contract compliance from vendors. Deliver contracts from A to Z mastering CLM (Contract Life Management); - Execute and support national and EU-wide procurement projects and initiatives (tenders, cost optimization, sustainability, process improvements etc.), proactively collaborating with other Global Procurement Teams such as Category and partnering with Finance; - Manage and ensure governance on Supplier Performance to ensure a high service level in terms of lead time, quality & maintenance, following-up contracts. Lead and support MBR/QBR where required and as agreed with Supplier Management Pillar and Categories. This also includes making sure the overall invoicing and payment process is running correctly for Amazon and the Vendors, taking corrective and preventive measures where needed; - Act as Subject Matter Expert (SME) for a local category to identify and seize savings opportunities, perform spend analysis and support a strategy definition for the country network. Deliver additional monetary value by using more complex cost/revenue management leverages (operational savings, revenue generation, warrants, long term contracts); - Work with internal stakeholders to understand the needs of the business and embed Amazon's sustainability goals and processes by reducing waste, re-using materials and ensuring CSR compliance. Proactively contribute to strategic EU-wide cross-functional teams and initiatives (with GPSS, Category, EU SPO Functional improvement Pillars); - Meet targeted Key Performance Indicators to deliver value for the business such as savings, financial metrics, sustainability and maintaining compliance against these categories; - Be an ambassador by ensuring full compliance with the company Spending & Transaction policy, educating and driving the correct behaviors of business stakeholders towards internal procurement policy handbook. Customers are internal stakeholder departments such as Operations, Finance, Engineering, legal etc. Lead MBR and QBR with main internal and external stakeholders (GM, Change, RME, Vendors); - Act as Country SME for a large category and/or have the ability to extend SME responsibilities to EU scope level; - Provide trainings to the other Buyers on functional skills. About the team Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world. Regarding the team, The Site Procurement Operations team (SPO) works collaboratively with internal stakeholders and external suppliers to provide procurement support and solutions. This pillar sits at the heart of site operations and works with local stakeholders to deliver procurement solutions to complex on-site projects. We are open to hiring candidates to work out of one of the following locations: Tilbury, GBR BASIC QUALIFICATIONS - Bachelor's Degree with Procurement or Supply Chain or significant Procurement experience, - Relevant experience in a Procurement environment, - Proficient computer literacy in MS office suite, - Qualifications and/or experience in sourcing, contract management, or equivalent role, - Negotiation skills (internal and external) - Contract management skills - Highly proficient communication, both written and verbal as well as to communication in Italian. PREFERRED QUALIFICATIONS - Degree with Procurement or Supply Chain focus. - Experience working in a large, global, highly matrixed organization. - If no Procurement-related degree (or on top of it), CIPS/EIPM accreditation or equivalent functional knowledge or accreditation. - Experience of ERP (SAP/Coupa) - Ability to manage multiple complex and simultaneous projects requiring frequent communication, organization, time management, analysis methodology, and problem-solving skills. - Ability to work in a large, global, highly matrixed organization. - Highly self-motivated and customer-centric. - Supplier Relationship Management. - Able to demonstrate problem-solving and analytical competence, with the ability to identify complex issues, develop & deliver solutions. - Ability to effctively manage stakeholders across multiple business functions, sites, regions, and business units. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 18, 2024
Full time
Do you want to join a fast paced Global Procurement Organization team focused on Amazon Operations? By joining the Site Procurement Operations Team, you have the opportunity to lead and deliver strategic Procurement projects for our internal Business Partners, at local, regional, national, and european level. As a Site Procurement Manager, you will work in a team environment with Internal Amazon stakeholders, diverse Procurement peers, and external vendors, to procure value-adding solutions to the Business. You will be joining a cross-functional team within one of our logistics sites, acting as a strategic Business Partner. You will drive continuous improvement, innovation, prevent legal and supply risk, and sustainability through your Procurement missions. Key job responsibilities - Understand the business needs and ensure the requirements are justified, analyzing and making recommendations to the business. Manage complex projects with high spends, risks, confidentiality, and time constraints, in ambiguous environment, across multiples sites; - Build effective stakeholder relationships, ensuring a high service level in terms of analyzing the scope of work, negotiating with vendors on cost, lead times and other key elements for local, regional, country-wide, and Europe-wide projects; - Utilize various applications and systems to provide accurate metrics, reporting, and data incl. supplier performance metrics. Use and enhance the available tools to analyze opportunities and risks on spends, categories, vendors, legal aspects; - Lead the Site Procurement Operations Process, from needs detection and definition, to contracting and implementation follow-up, going through sourcing, suppliers due diligence, negotiation, risk assessment, etc, using Coupa (ERP) and other tools. Deliver complex RFI and RFQ across multiple sites, BUs, and possibly countries; - Create and execute contractual agreements such as Work Orders and Master Supply Agreements, driving contract compliance from vendors. Deliver contracts from A to Z mastering CLM (Contract Life Management); - Execute and support national and EU-wide procurement projects and initiatives (tenders, cost optimization, sustainability, process improvements etc.), proactively collaborating with other Global Procurement Teams such as Category and partnering with Finance; - Manage and ensure governance on Supplier Performance to ensure a high service level in terms of lead time, quality & maintenance, following-up contracts. Lead and support MBR/QBR where required and as agreed with Supplier Management Pillar and Categories. This also includes making sure the overall invoicing and payment process is running correctly for Amazon and the Vendors, taking corrective and preventive measures where needed; - Act as Subject Matter Expert (SME) for a local category to identify and seize savings opportunities, perform spend analysis and support a strategy definition for the country network. Deliver additional monetary value by using more complex cost/revenue management leverages (operational savings, revenue generation, warrants, long term contracts); - Work with internal stakeholders to understand the needs of the business and embed Amazon's sustainability goals and processes by reducing waste, re-using materials and ensuring CSR compliance. Proactively contribute to strategic EU-wide cross-functional teams and initiatives (with GPSS, Category, EU SPO Functional improvement Pillars); - Meet targeted Key Performance Indicators to deliver value for the business such as savings, financial metrics, sustainability and maintaining compliance against these categories; - Be an ambassador by ensuring full compliance with the company Spending & Transaction policy, educating and driving the correct behaviors of business stakeholders towards internal procurement policy handbook. Customers are internal stakeholder departments such as Operations, Finance, Engineering, legal etc. Lead MBR and QBR with main internal and external stakeholders (GM, Change, RME, Vendors); - Act as Country SME for a large category and/or have the ability to extend SME responsibilities to EU scope level; - Provide trainings to the other Buyers on functional skills. About the team Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world. Regarding the team, The Site Procurement Operations team (SPO) works collaboratively with internal stakeholders and external suppliers to provide procurement support and solutions. This pillar sits at the heart of site operations and works with local stakeholders to deliver procurement solutions to complex on-site projects. We are open to hiring candidates to work out of one of the following locations: Tilbury, GBR BASIC QUALIFICATIONS - Bachelor's Degree with Procurement or Supply Chain or significant Procurement experience, - Relevant experience in a Procurement environment, - Proficient computer literacy in MS office suite, - Qualifications and/or experience in sourcing, contract management, or equivalent role, - Negotiation skills (internal and external) - Contract management skills - Highly proficient communication, both written and verbal as well as to communication in Italian. PREFERRED QUALIFICATIONS - Degree with Procurement or Supply Chain focus. - Experience working in a large, global, highly matrixed organization. - If no Procurement-related degree (or on top of it), CIPS/EIPM accreditation or equivalent functional knowledge or accreditation. - Experience of ERP (SAP/Coupa) - Ability to manage multiple complex and simultaneous projects requiring frequent communication, organization, time management, analysis methodology, and problem-solving skills. - Ability to work in a large, global, highly matrixed organization. - Highly self-motivated and customer-centric. - Supplier Relationship Management. - Able to demonstrate problem-solving and analytical competence, with the ability to identify complex issues, develop & deliver solutions. - Ability to effctively manage stakeholders across multiple business functions, sites, regions, and business units. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Van Driver Type: Permanent, Full-time Working hours: 40 hours. Job Function: To provide professional delivery/collection of welfare vans to/from site. Reporting to: Depot Manager. Liaising with: Customers, Depot Staff and Hire Desk administrators. The ideal candidate will have good communication skills, will have excellent planning journey skills. Responsibilities: Driving company vans to and from premises. Carry out daily vehicle checks and reporting any defects. (Including correct manufacturers service intervals are adhered to Ensure that the company's health and safety policy and procedures are adhered to in relation to all operations. Follow company's Employee handbook policies and procedures. Prepare vans for hire, including the valeting, testing and inspecting of welfare vans Any other duties requested by your Manager. Requirements: Experience in a similar role. Excellent communication skills. Attention to detail. 2 years driving experience on a UK driving licence. Be always polite and well-mannered. If you are interested our client is holding interviews over the next couple of weeks. These are straight permanant roles. Apply below or contact Jessica recruitment
May 18, 2024
Full time
Van Driver Type: Permanent, Full-time Working hours: 40 hours. Job Function: To provide professional delivery/collection of welfare vans to/from site. Reporting to: Depot Manager. Liaising with: Customers, Depot Staff and Hire Desk administrators. The ideal candidate will have good communication skills, will have excellent planning journey skills. Responsibilities: Driving company vans to and from premises. Carry out daily vehicle checks and reporting any defects. (Including correct manufacturers service intervals are adhered to Ensure that the company's health and safety policy and procedures are adhered to in relation to all operations. Follow company's Employee handbook policies and procedures. Prepare vans for hire, including the valeting, testing and inspecting of welfare vans Any other duties requested by your Manager. Requirements: Experience in a similar role. Excellent communication skills. Attention to detail. 2 years driving experience on a UK driving licence. Be always polite and well-mannered. If you are interested our client is holding interviews over the next couple of weeks. These are straight permanant roles. Apply below or contact Jessica recruitment
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK's leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers' issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams- from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
May 18, 2024
Full time
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK's leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers' issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams- from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
Do you have great customer service & administration skills and want to progress your career? Come and help support our Front of House team here at Markel Law What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs. Join us and play your part in something special! The opportunity: We have an exciting opportunity for a Receptionist to join our team here at Markel International. The role will report into our Support Services Manager and will involve working on our main reception desk at our Leeds. What you'll be doing: Be the Front of House face of our Leeds office Meet and Greet all clients and associates including managing conference facilities and room bookings/catering requirements of Leeds office Provide Facilities support to Operations and Support services Manager Be responsible for general office admin ensuring all Leeds post is managed and distributed in a timely manner adhering to any deadlines and data protection regulations Provide excellent Customer Service for inbound reception calls maintaining service levels Ensure all security/H&S requirements are maintained when welcoming visitors and new starters within required standards in line with relevant procedure Our must haves: Demonstrate strong communication and organisational skills with an ability to prioritise workload Good IT skills including strong attention to detail and accuracy managing and logging calls Excellent Customer Service skills Demonstrate first class client care and communication skills across all levels. Effective team player, demonstrate positive and co-operative interaction with team members. Who we are: Avencia Consulting are an RPO who provide a recruitment service to our client Markel International. Markel Corporation (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further What's in it for you: A great starting salary plus quarterly bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that! Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you. Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
May 18, 2024
Full time
Do you have great customer service & administration skills and want to progress your career? Come and help support our Front of House team here at Markel Law What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs. Join us and play your part in something special! The opportunity: We have an exciting opportunity for a Receptionist to join our team here at Markel International. The role will report into our Support Services Manager and will involve working on our main reception desk at our Leeds. What you'll be doing: Be the Front of House face of our Leeds office Meet and Greet all clients and associates including managing conference facilities and room bookings/catering requirements of Leeds office Provide Facilities support to Operations and Support services Manager Be responsible for general office admin ensuring all Leeds post is managed and distributed in a timely manner adhering to any deadlines and data protection regulations Provide excellent Customer Service for inbound reception calls maintaining service levels Ensure all security/H&S requirements are maintained when welcoming visitors and new starters within required standards in line with relevant procedure Our must haves: Demonstrate strong communication and organisational skills with an ability to prioritise workload Good IT skills including strong attention to detail and accuracy managing and logging calls Excellent Customer Service skills Demonstrate first class client care and communication skills across all levels. Effective team player, demonstrate positive and co-operative interaction with team members. Who we are: Avencia Consulting are an RPO who provide a recruitment service to our client Markel International. Markel Corporation (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further What's in it for you: A great starting salary plus quarterly bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that! Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you. Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Do you want to join a fast paced Global Procurement Organization team focused on Amazon Operations? By joining the Site Procurement Operations Team, you have the opportunity to lead and deliver strategic Procurement projects for our internal Business Partners, at local, regional, national, and european level. As a Site Procurement Manager, you will work in a team environment with Internal Amazon stakeholders, diverse Procurement peers, and external vendors, to procure value-adding solutions to the Business. You will be joining a cross-functional team within one of our logistics sites, acting as a strategic Business Partner. You will drive continuous improvement, innovation, prevent legal and supply risk, and sustainability through your Procurement missions. Key job responsibilities - Understand the business needs and ensure the requirements are justified, analyzing and making recommendations to the business. Manage complex projects with high spends, risks, confidentiality, and time constraints, in ambiguous environment, across multiples sites; - Build effective stakeholder relationships, ensuring a high service level in terms of analyzing the scope of work, negotiating with vendors on cost, lead times and other key elements for local, regional, country-wide, and Europe-wide projects; - Utilize various applications and systems to provide accurate metrics, reporting, and data incl. supplier performance metrics. Use and enhance the available tools to analyze opportunities and risks on spends, categories, vendors, legal aspects; - Lead the Site Procurement Operations Process, from needs detection and definition, to contracting and implementation follow-up, going through sourcing, suppliers due diligence, negotiation, risk assessment, etc, using Coupa (ERP) and other tools. Deliver complex RFI and RFQ across multiple sites, BUs, and possibly countries; - Create and execute contractual agreements such as Work Orders and Master Supply Agreements, driving contract compliance from vendors. Deliver contracts from A to Z mastering CLM (Contract Life Management); - Execute and support national and EU-wide procurement projects and initiatives (tenders, cost optimization, sustainability, process improvements etc.), proactively collaborating with other Global Procurement Teams such as Category and partnering with Finance; - Manage and ensure governance on Supplier Performance to ensure a high service level in terms of lead time, quality & maintenance, following-up contracts. Lead and support MBR/QBR where required and as agreed with Supplier Management Pillar and Categories. This also includes making sure the overall invoicing and payment process is running correctly for Amazon and the Vendors, taking corrective and preventive measures where needed; - Act as Subject Matter Expert (SME) for a local category to identify and seize savings opportunities, perform spend analysis and support a strategy definition for the country network. Deliver additional monetary value by using more complex cost/revenue management leverages (operational savings, revenue generation, warrants, long term contracts); - Work with internal stakeholders to understand the needs of the business and embed Amazon's sustainability goals and processes by reducing waste, re-using materials and ensuring CSR compliance. Proactively contribute to strategic EU-wide cross-functional teams and initiatives (with GPSS, Category, EU SPO Functional improvement Pillars); - Meet targeted Key Performance Indicators to deliver value for the business such as savings, financial metrics, sustainability and maintaining compliance against these categories; - Be an ambassador by ensuring full compliance with the company Spending & Transaction policy, educating and driving the correct behaviors of business stakeholders towards internal procurement policy handbook. Customers are internal stakeholder departments such as Operations, Finance, Engineering, legal etc. Lead MBR and QBR with main internal and external stakeholders (GM, Change, RME, Vendors); - Act as Country SME for a large category and/or have the ability to extend SME responsibilities to EU scope level; - Provide trainings to the other Buyers on functional skills. About the team Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world. Regarding the team, The Site Procurement Operations team (SPO) works collaboratively with internal stakeholders and external suppliers to provide procurement support and solutions. This pillar sits at the heart of site operations and works with local stakeholders to deliver procurement solutions to complex on-site projects. We are open to hiring candidates to work out of one of the following locations: Dartford, KEN, GBR BASIC QUALIFICATIONS - Bachelor's Degree with Procurement or Supply Chain or significant Procurement experience, - Relevant experience in a Procurement environment, - Proficient computer literacy in MS office suite, - Qualifications and/or experience in sourcing, contract management, or equivalent role, - Negotiation skills (internal and external) - Contract management skills - Highly proficient communication, both written and verbal as well as to communication in Italian. PREFERRED QUALIFICATIONS - Degree with Procurement or Supply Chain focus. - Experience working in a large, global, highly matrixed organization. - If no Procurement-related degree (or on top of it), CIPS/EIPM accreditation or equivalent functional knowledge or accreditation. - Experience of ERP (SAP/Coupa) - Ability to manage multiple complex and simultaneous projects requiring frequent communication, organization, time management, analysis methodology, and problem-solving skills. - Ability to work in a large, global, highly matrixed organization. - Highly self-motivated and customer-centric. - Supplier Relationship Management. - Able to demonstrate problem-solving and analytical competence, with the ability to identify complex issues, develop & deliver solutions. - Ability to effctively manage stakeholders across multiple business functions, sites, regions, and business units. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 18, 2024
Full time
Do you want to join a fast paced Global Procurement Organization team focused on Amazon Operations? By joining the Site Procurement Operations Team, you have the opportunity to lead and deliver strategic Procurement projects for our internal Business Partners, at local, regional, national, and european level. As a Site Procurement Manager, you will work in a team environment with Internal Amazon stakeholders, diverse Procurement peers, and external vendors, to procure value-adding solutions to the Business. You will be joining a cross-functional team within one of our logistics sites, acting as a strategic Business Partner. You will drive continuous improvement, innovation, prevent legal and supply risk, and sustainability through your Procurement missions. Key job responsibilities - Understand the business needs and ensure the requirements are justified, analyzing and making recommendations to the business. Manage complex projects with high spends, risks, confidentiality, and time constraints, in ambiguous environment, across multiples sites; - Build effective stakeholder relationships, ensuring a high service level in terms of analyzing the scope of work, negotiating with vendors on cost, lead times and other key elements for local, regional, country-wide, and Europe-wide projects; - Utilize various applications and systems to provide accurate metrics, reporting, and data incl. supplier performance metrics. Use and enhance the available tools to analyze opportunities and risks on spends, categories, vendors, legal aspects; - Lead the Site Procurement Operations Process, from needs detection and definition, to contracting and implementation follow-up, going through sourcing, suppliers due diligence, negotiation, risk assessment, etc, using Coupa (ERP) and other tools. Deliver complex RFI and RFQ across multiple sites, BUs, and possibly countries; - Create and execute contractual agreements such as Work Orders and Master Supply Agreements, driving contract compliance from vendors. Deliver contracts from A to Z mastering CLM (Contract Life Management); - Execute and support national and EU-wide procurement projects and initiatives (tenders, cost optimization, sustainability, process improvements etc.), proactively collaborating with other Global Procurement Teams such as Category and partnering with Finance; - Manage and ensure governance on Supplier Performance to ensure a high service level in terms of lead time, quality & maintenance, following-up contracts. Lead and support MBR/QBR where required and as agreed with Supplier Management Pillar and Categories. This also includes making sure the overall invoicing and payment process is running correctly for Amazon and the Vendors, taking corrective and preventive measures where needed; - Act as Subject Matter Expert (SME) for a local category to identify and seize savings opportunities, perform spend analysis and support a strategy definition for the country network. Deliver additional monetary value by using more complex cost/revenue management leverages (operational savings, revenue generation, warrants, long term contracts); - Work with internal stakeholders to understand the needs of the business and embed Amazon's sustainability goals and processes by reducing waste, re-using materials and ensuring CSR compliance. Proactively contribute to strategic EU-wide cross-functional teams and initiatives (with GPSS, Category, EU SPO Functional improvement Pillars); - Meet targeted Key Performance Indicators to deliver value for the business such as savings, financial metrics, sustainability and maintaining compliance against these categories; - Be an ambassador by ensuring full compliance with the company Spending & Transaction policy, educating and driving the correct behaviors of business stakeholders towards internal procurement policy handbook. Customers are internal stakeholder departments such as Operations, Finance, Engineering, legal etc. Lead MBR and QBR with main internal and external stakeholders (GM, Change, RME, Vendors); - Act as Country SME for a large category and/or have the ability to extend SME responsibilities to EU scope level; - Provide trainings to the other Buyers on functional skills. About the team Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world. Regarding the team, The Site Procurement Operations team (SPO) works collaboratively with internal stakeholders and external suppliers to provide procurement support and solutions. This pillar sits at the heart of site operations and works with local stakeholders to deliver procurement solutions to complex on-site projects. We are open to hiring candidates to work out of one of the following locations: Dartford, KEN, GBR BASIC QUALIFICATIONS - Bachelor's Degree with Procurement or Supply Chain or significant Procurement experience, - Relevant experience in a Procurement environment, - Proficient computer literacy in MS office suite, - Qualifications and/or experience in sourcing, contract management, or equivalent role, - Negotiation skills (internal and external) - Contract management skills - Highly proficient communication, both written and verbal as well as to communication in Italian. PREFERRED QUALIFICATIONS - Degree with Procurement or Supply Chain focus. - Experience working in a large, global, highly matrixed organization. - If no Procurement-related degree (or on top of it), CIPS/EIPM accreditation or equivalent functional knowledge or accreditation. - Experience of ERP (SAP/Coupa) - Ability to manage multiple complex and simultaneous projects requiring frequent communication, organization, time management, analysis methodology, and problem-solving skills. - Ability to work in a large, global, highly matrixed organization. - Highly self-motivated and customer-centric. - Supplier Relationship Management. - Able to demonstrate problem-solving and analytical competence, with the ability to identify complex issues, develop & deliver solutions. - Ability to effctively manage stakeholders across multiple business functions, sites, regions, and business units. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
May 18, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
Role: Partner Support Advisor (Billing) Location: Brockworth, Gloucester Competitive Salary: £25,100 Per Annum Fantastic Hours: Monday to Friday 09:00-17:30 The task at hand: We currently have an exciting opportunity for a Partner Support Advisor specialising in Billing at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the "front line" of Onecom Partners Operations Help Desk as well as specialising in Billing. You will play a vital role in the success of the group and its portfolio of clients. You'll be great in this role if: - You're a strong communicator with excellent attention to detail and accuracy - You can empathise with customers and have a naturally helpful attitude - You're IT literate and have a desire to learn and improve- You can work independently, on your own initiative as well as part of a team - You have tons of enthusiasm, self-motivation & a willingness to operate flexibly - You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels- You understand the need for diligence with reporting and can identify any risk areas- You have beginner to intermediate knowledge of Excel What you'll be busy doing: - Answering and responding to Partners billing queries via telephone or email- Liaising with internal teams to resolve billing queries- Completion of routine administrative duties- Run reports and updating spreadsheets- Monitor and report on business impacting issues relating to key accounts - Liaising with internal and external auditors and dealing with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Ensure correct and accurate information on customer accounts is always maintained- Support the Billing Manager with ongoing improvements to the billing function Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
May 18, 2024
Full time
Role: Partner Support Advisor (Billing) Location: Brockworth, Gloucester Competitive Salary: £25,100 Per Annum Fantastic Hours: Monday to Friday 09:00-17:30 The task at hand: We currently have an exciting opportunity for a Partner Support Advisor specialising in Billing at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the "front line" of Onecom Partners Operations Help Desk as well as specialising in Billing. You will play a vital role in the success of the group and its portfolio of clients. You'll be great in this role if: - You're a strong communicator with excellent attention to detail and accuracy - You can empathise with customers and have a naturally helpful attitude - You're IT literate and have a desire to learn and improve- You can work independently, on your own initiative as well as part of a team - You have tons of enthusiasm, self-motivation & a willingness to operate flexibly - You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels- You understand the need for diligence with reporting and can identify any risk areas- You have beginner to intermediate knowledge of Excel What you'll be busy doing: - Answering and responding to Partners billing queries via telephone or email- Liaising with internal teams to resolve billing queries- Completion of routine administrative duties- Run reports and updating spreadsheets- Monitor and report on business impacting issues relating to key accounts - Liaising with internal and external auditors and dealing with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Ensure correct and accurate information on customer accounts is always maintained- Support the Billing Manager with ongoing improvements to the billing function Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
IT Engineer needed to cover one of our clients Schools in the Hassocks area. Salary £25,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 18, 2024
Full time
IT Engineer needed to cover one of our clients Schools in the Hassocks area. Salary £25,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Mitsubishi Electric Europe B.V.
Hatfield, Hertfordshire
About us: We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group's attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow" Role summary: The Technical Solution Engineer delivers both pre-sale as well as post sale, remote technical support across all Residential Heating and Ventilation products in the Mitsubishi Electric LES product portfolio - both current line and historic. This role is hybrid between Pre-sales Technical and After-sales Technical Helpdesk. Adding versatility and flexibility within the technical teams. Transition between Pre-sales and Helpdesk based on seasonal workload requirements. Day-to-day management will be led by Pre-sales Team Leader and Helpdesk Team leader. However, the role will be reporting directly to Pre-sales & Helpdesk Manager. Acting as the first tier of pre-sale and post-sale support, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Skills/Responsibilities: Comply with health & safety regulations and company policies. Perform all activities in-line with customer service standards, department standards and company principles. Answer technical and application enquiries promptly, efficiently and in line with agreed service levels. Produce accurate system selections and quotations relating to MEU-UK RPG product lines. Evaluate information and provide technical solutions that resolve queries first time. Produce concise, well written, technical case logs that consistently meet quality standards. Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained. Stay up to date with product developments, market and industry knowledge. Support Internal and external stakeholders while promoting on customer centricity and offering a 'market leading' service. Experience: Experience within Air to Water Heat Pump industry. Engineering degree desirable. Excellent understanding of refrigeration circuits, electric circuitry, water-based heating systems and their application. Excellent customer service approach. Ability to work effectively both individually and as part of a team Problem solving and decision-making capability. HNC / HND / NVQ qualified. IT literate with Microsoft office packages Organizational and time management skills. Ability to reference and effectively use technical literature. Ability to work effectively both individually and as part of a team. In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year. Flexible Working - we offer a range of flexible working options that include working from home or hybrid working. Pension. Life Assurance. Group Income Protection Scheme. Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi. Access to Mitsubishi's very own discount platform. Colleague Referral Scheme. Holiday Buy. Long Service Awards. Cycle to Work Scheme. Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts) Employee Assistance Programme including additional services Eldercare & Best Doctors. Equality and Diversity As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
May 18, 2024
Full time
About us: We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group's attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow" Role summary: The Technical Solution Engineer delivers both pre-sale as well as post sale, remote technical support across all Residential Heating and Ventilation products in the Mitsubishi Electric LES product portfolio - both current line and historic. This role is hybrid between Pre-sales Technical and After-sales Technical Helpdesk. Adding versatility and flexibility within the technical teams. Transition between Pre-sales and Helpdesk based on seasonal workload requirements. Day-to-day management will be led by Pre-sales Team Leader and Helpdesk Team leader. However, the role will be reporting directly to Pre-sales & Helpdesk Manager. Acting as the first tier of pre-sale and post-sale support, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Skills/Responsibilities: Comply with health & safety regulations and company policies. Perform all activities in-line with customer service standards, department standards and company principles. Answer technical and application enquiries promptly, efficiently and in line with agreed service levels. Produce accurate system selections and quotations relating to MEU-UK RPG product lines. Evaluate information and provide technical solutions that resolve queries first time. Produce concise, well written, technical case logs that consistently meet quality standards. Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained. Stay up to date with product developments, market and industry knowledge. Support Internal and external stakeholders while promoting on customer centricity and offering a 'market leading' service. Experience: Experience within Air to Water Heat Pump industry. Engineering degree desirable. Excellent understanding of refrigeration circuits, electric circuitry, water-based heating systems and their application. Excellent customer service approach. Ability to work effectively both individually and as part of a team Problem solving and decision-making capability. HNC / HND / NVQ qualified. IT literate with Microsoft office packages Organizational and time management skills. Ability to reference and effectively use technical literature. Ability to work effectively both individually and as part of a team. In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year. Flexible Working - we offer a range of flexible working options that include working from home or hybrid working. Pension. Life Assurance. Group Income Protection Scheme. Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi. Access to Mitsubishi's very own discount platform. Colleague Referral Scheme. Holiday Buy. Long Service Awards. Cycle to Work Scheme. Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts) Employee Assistance Programme including additional services Eldercare & Best Doctors. Equality and Diversity As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
Resource Coordinator Key Responsibilities1. Scheduling Management:Oversee the dispatch and efficient control of schedules for engineers, including the management of PMVs, reactive and scheduled callouts, and quoted works.Carry out system checks as a priority to ensure engineers are logged into resource management systems and on target.1. Operational Leadership:Lead and mentor the scheduling team, providing guidance on complex scheduling matters and looking at continuous Service improvement.Serve as a central point of contact between the Helpdesk and Service Engineers, offering support and facilitating smooth communication.1. Client Engagement:Liaise with engineers throughout the day regarding SLAs, working collaboratively to ensure RAMs, permits, and change requests are efficiently sent to customers and third parties.Update the CRM system with accurate ETAs, enhancing client communication and service transparency.1. Documentation and Reporting:Assist in retrieving engineer Service Reports, ensuring accurate and timely documentation of service activities.Raise accurate escalations in a timely manner, maintaining a keen focus on detail and client satisfaction.1. People Management:Manage Engineer Holiday/absence requests, ensuring smooth scheduling operations and adequate coverage.Highlight and address training requirements for engineers, contributing to the ongoing development of the team.1. Collaboration and Issue Resolution:Liaise between internal departments to efficiently resolve customer issues and streamline communication channels.Assist in identifying and resolving issues in normal operations, managing all communications for schedule disruptions.1. Performance:Monitor engineer responses to service calls during their duties, ensuring adherence to procedures and standards.Assist in achieving performance targets, meeting SLAs, and actively supporting the continuous improvement and development of the service team.1. Complaints Handling:Handle complaints received with professionalism, ensuring all actions are reported to relevant management and contributing to the enhancement of service quality.1. General:Manage relationships with Field Service Engineers (FSE's) to ensure effective collaboration and support.Personal skillsDemonstrate effective action and follow-up on required activities.Meticulous attention to detail and strong administration and organisational skills.Commercial awareness and excellent customer relations and interpersonal skills.Demonstrate the ability to take responsibility for key tasks.Desirable skillsPossess experience with incident-based ticketing systems.Have experience with CRM systems, with a preference for Microsoft Dynamics.Ideally have experience with SAP.Collaborate closely with the Customer Service Manager to develop processes and best practices.Bring experience working in the AV/VC technology arena and previous customer service experience.
May 18, 2024
Full time
Resource Coordinator Key Responsibilities1. Scheduling Management:Oversee the dispatch and efficient control of schedules for engineers, including the management of PMVs, reactive and scheduled callouts, and quoted works.Carry out system checks as a priority to ensure engineers are logged into resource management systems and on target.1. Operational Leadership:Lead and mentor the scheduling team, providing guidance on complex scheduling matters and looking at continuous Service improvement.Serve as a central point of contact between the Helpdesk and Service Engineers, offering support and facilitating smooth communication.1. Client Engagement:Liaise with engineers throughout the day regarding SLAs, working collaboratively to ensure RAMs, permits, and change requests are efficiently sent to customers and third parties.Update the CRM system with accurate ETAs, enhancing client communication and service transparency.1. Documentation and Reporting:Assist in retrieving engineer Service Reports, ensuring accurate and timely documentation of service activities.Raise accurate escalations in a timely manner, maintaining a keen focus on detail and client satisfaction.1. People Management:Manage Engineer Holiday/absence requests, ensuring smooth scheduling operations and adequate coverage.Highlight and address training requirements for engineers, contributing to the ongoing development of the team.1. Collaboration and Issue Resolution:Liaise between internal departments to efficiently resolve customer issues and streamline communication channels.Assist in identifying and resolving issues in normal operations, managing all communications for schedule disruptions.1. Performance:Monitor engineer responses to service calls during their duties, ensuring adherence to procedures and standards.Assist in achieving performance targets, meeting SLAs, and actively supporting the continuous improvement and development of the service team.1. Complaints Handling:Handle complaints received with professionalism, ensuring all actions are reported to relevant management and contributing to the enhancement of service quality.1. General:Manage relationships with Field Service Engineers (FSE's) to ensure effective collaboration and support.Personal skillsDemonstrate effective action and follow-up on required activities.Meticulous attention to detail and strong administration and organisational skills.Commercial awareness and excellent customer relations and interpersonal skills.Demonstrate the ability to take responsibility for key tasks.Desirable skillsPossess experience with incident-based ticketing systems.Have experience with CRM systems, with a preference for Microsoft Dynamics.Ideally have experience with SAP.Collaborate closely with the Customer Service Manager to develop processes and best practices.Bring experience working in the AV/VC technology arena and previous customer service experience.
Office Manager Job Type: 12-month FTC (Full-Time Contract) My client is looking for an experienced Office Manager to provide an effective, efficient, and professional service to their Crawley office. This role encompasses a wide range of responsibilities including reception and office services support, facilities management, and limited IT support. Job Purpose: The successful candidate will manage the Gatwick Reception & Office Services Team and represent the firm in various capacities, ensuring the smooth operation of the office environment. Day to Day of the role: Managing the Gatwick Reception & Office Services Team, ensuring high levels of customer service and client care. Meeting, greeting, and signing in visitors, as well as providing refreshments and organising internal events. Setting up meeting rooms for training and meetings, including arranging furniture and setting up necessary equipment. Maintaining reception diary, booking meeting rooms/hot desks, and ensuring all records are kept up to date. Collecting, sorting, and distributing incoming and outgoing post, and managing office supplies and stationery. Being responsible for the office archiving/retrieval of records in accordance with firm procedures. Supporting the IT function by resolving on-the-ground IT issues and coordinating with the IT team. Coordinating Health & Safety matters, maintaining the firm's Health & Safety policies and procedures. Working with contractors and the premises team to ensure the office is safe, secure, and well maintained. Required Skills & Qualifications: Experience in an office services, reception, and facilities role, preferably in a professional firm. Committed to delivering high levels of customer service in a professional environment. Good working knowledge of Microsoft Office Suite. Previous managerial experience in an office environment. IOSH qualification is desirable. Effective communication skills and the ability to communicate with people on all levels. Strong leadership and team working skills, with a flexible and adaptable approach to work. Benefits: Competitive salary package. Opportunity to work in a dynamic professional environment. Exposure to a variety of responsibilities and the chance to work with a dedicated team. To apply for the Office Manager position, please apply now! The typical working hours are 08:30-17:30, but flexibility is required to meet business needs.
May 18, 2024
Full time
Office Manager Job Type: 12-month FTC (Full-Time Contract) My client is looking for an experienced Office Manager to provide an effective, efficient, and professional service to their Crawley office. This role encompasses a wide range of responsibilities including reception and office services support, facilities management, and limited IT support. Job Purpose: The successful candidate will manage the Gatwick Reception & Office Services Team and represent the firm in various capacities, ensuring the smooth operation of the office environment. Day to Day of the role: Managing the Gatwick Reception & Office Services Team, ensuring high levels of customer service and client care. Meeting, greeting, and signing in visitors, as well as providing refreshments and organising internal events. Setting up meeting rooms for training and meetings, including arranging furniture and setting up necessary equipment. Maintaining reception diary, booking meeting rooms/hot desks, and ensuring all records are kept up to date. Collecting, sorting, and distributing incoming and outgoing post, and managing office supplies and stationery. Being responsible for the office archiving/retrieval of records in accordance with firm procedures. Supporting the IT function by resolving on-the-ground IT issues and coordinating with the IT team. Coordinating Health & Safety matters, maintaining the firm's Health & Safety policies and procedures. Working with contractors and the premises team to ensure the office is safe, secure, and well maintained. Required Skills & Qualifications: Experience in an office services, reception, and facilities role, preferably in a professional firm. Committed to delivering high levels of customer service in a professional environment. Good working knowledge of Microsoft Office Suite. Previous managerial experience in an office environment. IOSH qualification is desirable. Effective communication skills and the ability to communicate with people on all levels. Strong leadership and team working skills, with a flexible and adaptable approach to work. Benefits: Competitive salary package. Opportunity to work in a dynamic professional environment. Exposure to a variety of responsibilities and the chance to work with a dedicated team. To apply for the Office Manager position, please apply now! The typical working hours are 08:30-17:30, but flexibility is required to meet business needs.