Roles and Responsibilities Job title: Grounds Maintenance Operative (Driver) Reporting to: Line Manager/Supervisor on a daily basis Hours: This is a full-time position working a 40 hour week Location : Denham Job Description The role of Grounds Maintenance Operative is essential in being able to provide professional grounds maintenance services for our Clients. The Grounds Maintenance Operative will be responsible for performing ongoing landscaping works, as well as routine maintenance and minor repairs on equipment and tools. Works would include a wide range of land-based husbandry services and conservation management. Personal Specification Must hold a Full driving licence and a CSCS (labourer) card Must have previous experience in brush cutting and strimming Flexible approach to change Professional approach to work Ability to work as part of a team as well the ability to perform routine tasks without supervision Must be available for overtime, including occasional night work Must be prepared to take part in work-related training where the needs of the Business dictate it You will be required to consent to obtaining a satisfactory Disclosure &Barring Certificate Duties to include but not limited to: Keeping all designated landscape areas neat and tidy as per the Contract Works Schedule To work on various sites as instructed by the Company Assisting with the grass cutting either by mowing or strimming Helping to prepare plant and maintain seasonal bedding Pesticide application (if qualified to so) Litter picking Hedge cutting Helping to maintain ornamental shrub beds and boarders To operate all machinery and vehicles as required by the demands of the job, if trained/qualified to do so Adhere to all Company Policies and Procedures of which you will be made aware Carry out any additional works deemed necessary by the Company to fulfil obligations or contracts Ensure the appropriate upkeep, as per Company Policies, of Company premises, vehicles, machinery, tools and PPE Perform regular maintenance and minor repairs on equipment and tools To undertake job-related training where required, to assist with the needs of the Business as well as your own personal development To have the responsibility of driving a company van for the transportation of colleagues and work associated equipment/stock, to and from site/suppliers
May 18, 2024
Full time
Roles and Responsibilities Job title: Grounds Maintenance Operative (Driver) Reporting to: Line Manager/Supervisor on a daily basis Hours: This is a full-time position working a 40 hour week Location : Denham Job Description The role of Grounds Maintenance Operative is essential in being able to provide professional grounds maintenance services for our Clients. The Grounds Maintenance Operative will be responsible for performing ongoing landscaping works, as well as routine maintenance and minor repairs on equipment and tools. Works would include a wide range of land-based husbandry services and conservation management. Personal Specification Must hold a Full driving licence and a CSCS (labourer) card Must have previous experience in brush cutting and strimming Flexible approach to change Professional approach to work Ability to work as part of a team as well the ability to perform routine tasks without supervision Must be available for overtime, including occasional night work Must be prepared to take part in work-related training where the needs of the Business dictate it You will be required to consent to obtaining a satisfactory Disclosure &Barring Certificate Duties to include but not limited to: Keeping all designated landscape areas neat and tidy as per the Contract Works Schedule To work on various sites as instructed by the Company Assisting with the grass cutting either by mowing or strimming Helping to prepare plant and maintain seasonal bedding Pesticide application (if qualified to so) Litter picking Hedge cutting Helping to maintain ornamental shrub beds and boarders To operate all machinery and vehicles as required by the demands of the job, if trained/qualified to do so Adhere to all Company Policies and Procedures of which you will be made aware Carry out any additional works deemed necessary by the Company to fulfil obligations or contracts Ensure the appropriate upkeep, as per Company Policies, of Company premises, vehicles, machinery, tools and PPE Perform regular maintenance and minor repairs on equipment and tools To undertake job-related training where required, to assist with the needs of the Business as well as your own personal development To have the responsibility of driving a company van for the transportation of colleagues and work associated equipment/stock, to and from site/suppliers
Are you looking for the right role for you? Then look no further Senior Administrator and Compliance Supervisor Salary £27,417 to £32,256 per annum (plus benefits) Hours 37.5 hours per week, 8.30am to 5.00pm Location Postcode HR2 8BH As a Senior Administrator and Compliance Supervisor, you will be responsible for managing contracts and our use of the Information Management System and other reporting click apply for full job details
May 18, 2024
Full time
Are you looking for the right role for you? Then look no further Senior Administrator and Compliance Supervisor Salary £27,417 to £32,256 per annum (plus benefits) Hours 37.5 hours per week, 8.30am to 5.00pm Location Postcode HR2 8BH As a Senior Administrator and Compliance Supervisor, you will be responsible for managing contracts and our use of the Information Management System and other reporting click apply for full job details
Job Title : Field Engineer - EV Charging Appointment Type: Permanent, Full-time Hours: 37.5 plus OT Location: Mainly West London/Reading area, hybrid role with a requirement to travel across the UK to support contracts and our valued clients. Salary: Up to £45,000 depending on experience Package : Annual bonus + company vehicle + Bupa + Others MUST HAVE REQUIREMENTS : - Fully qualified electrician - Active gold card - 18th Edition About the role The Field Engineer role will take responsibility for the assigned survey, installation, commissioning, and O&M activity supporting the delivery business unit(s) ensuring compliance to electrical regulation BS 7671 - 18th edition IET Wiring Regulations. The role will interact closely with the Electrical Supervisor (who directly report), Lead filed engineer and wider teams in the delivery business unit. In addition, the job holder will actively participate with the wider matrix support. The role will require planning, commercial and contractual understanding. The role holder will play a key part in the growth of the company as it expands across the UK. Key Role Responsibilities • Work collaboratively with all members of the delivery support team with a focus on safety, customer satisfaction, customer communication, commercial activity, programme management, reporting and optimisation. • Working with the delivery business unit (s) from conception to commissioning, including: • Carry out site surveys of existing site installations as part of development activity and preparing scope and bill of quantsetc. • Liaise with the team and suppliers as required to effectively co-ordinate materials as required. • Carry out installation activity across the UK ensuring compliance to electrical regulation BS 7671 -current edition IET Wiring Regulations • Carry out installation checks for sub-contractor installations, producing snagging reports and communicating directly with client, OEMs and contractors. • Carry out commissioning related activity across the UK, producing the required commissioning paperwork and communicating directly with client, OEMs and contractors. • Carry out training activity across the UK, producing the required training sign off communicating directly with clients, OEMs and contractors • Achieve installer/maintainer status with various OEMs • As a certified OEM installer/maintainer carry out both planned and reactive O&M related activity across the UK, producing the required paperwork and communicating directly with clients, OEMs and contractors • Supporting workflow and task trackers and preparing reports for clients, project team and end users. • Follow Company QMS policies and procedures. • Work with all other departments to create a positive feedback loop from delivery of projects, with a view to improve our range of commercial products and solutions
May 18, 2024
Full time
Job Title : Field Engineer - EV Charging Appointment Type: Permanent, Full-time Hours: 37.5 plus OT Location: Mainly West London/Reading area, hybrid role with a requirement to travel across the UK to support contracts and our valued clients. Salary: Up to £45,000 depending on experience Package : Annual bonus + company vehicle + Bupa + Others MUST HAVE REQUIREMENTS : - Fully qualified electrician - Active gold card - 18th Edition About the role The Field Engineer role will take responsibility for the assigned survey, installation, commissioning, and O&M activity supporting the delivery business unit(s) ensuring compliance to electrical regulation BS 7671 - 18th edition IET Wiring Regulations. The role will interact closely with the Electrical Supervisor (who directly report), Lead filed engineer and wider teams in the delivery business unit. In addition, the job holder will actively participate with the wider matrix support. The role will require planning, commercial and contractual understanding. The role holder will play a key part in the growth of the company as it expands across the UK. Key Role Responsibilities • Work collaboratively with all members of the delivery support team with a focus on safety, customer satisfaction, customer communication, commercial activity, programme management, reporting and optimisation. • Working with the delivery business unit (s) from conception to commissioning, including: • Carry out site surveys of existing site installations as part of development activity and preparing scope and bill of quantsetc. • Liaise with the team and suppliers as required to effectively co-ordinate materials as required. • Carry out installation activity across the UK ensuring compliance to electrical regulation BS 7671 -current edition IET Wiring Regulations • Carry out installation checks for sub-contractor installations, producing snagging reports and communicating directly with client, OEMs and contractors. • Carry out commissioning related activity across the UK, producing the required commissioning paperwork and communicating directly with client, OEMs and contractors. • Carry out training activity across the UK, producing the required training sign off communicating directly with clients, OEMs and contractors • Achieve installer/maintainer status with various OEMs • As a certified OEM installer/maintainer carry out both planned and reactive O&M related activity across the UK, producing the required paperwork and communicating directly with clients, OEMs and contractors • Supporting workflow and task trackers and preparing reports for clients, project team and end users. • Follow Company QMS policies and procedures. • Work with all other departments to create a positive feedback loop from delivery of projects, with a view to improve our range of commercial products and solutions
Our client has over 100 years of combined experience across there team, made up of fire engineers, consultants and project managers all delivering high levels of service to their clients. Due to a wealth of passive fire work they are currently seeking an experienced Passive Fire Supervisor to join their market leading consultancy covering projects across the UK. The successful Passive Fire Supervisor will receive a competitive industry salary, a company car, 30 days paid leave, a company pension and future development opportunities. Passive Fire Supervisor benefits: 40,000 - 45,000 Company car Permanent National projects Remote working 30 days holiday increasing further with years of service Company laptop and phone Passive Fire Supervisor main duties: Supervising a team of sub contract and direct labour Conduct H&S checks ensuring a safe working environment Surveying passive fire works and advising on remedial works to be completed Scheduling works and ordering materials Travelling to various sites and representing the company in a positive manor Writing reports and liaising with office staff Passive Fire Supervisor Qualifications/Experience: Prior experience in supervision and surveying is essential Ideally you will come from a strong passive fire protection background Must be ambitious with a proven track record in passive fire works SSSTS or SMSTS Interested? For more information please send an up to date CV to (url removed) or call (phone number removed). Suitable Job Titles: Passive Fire Supervisor, Fire Stopping Supervisor, Fire Surveyor, Passive Fire Surveyor, PFP Supervisor, PFP Manager, Passive Fire Protection Manager, PFP Contract Manager, Contracts Manager, Fire Safety Manager, FM Manger, Passive Fire Manager, Compliance Manager, Construction Manager, Fire Contract Manager, Fire Surveying Contract Manager, Health and Safety Manager.
May 18, 2024
Full time
Our client has over 100 years of combined experience across there team, made up of fire engineers, consultants and project managers all delivering high levels of service to their clients. Due to a wealth of passive fire work they are currently seeking an experienced Passive Fire Supervisor to join their market leading consultancy covering projects across the UK. The successful Passive Fire Supervisor will receive a competitive industry salary, a company car, 30 days paid leave, a company pension and future development opportunities. Passive Fire Supervisor benefits: 40,000 - 45,000 Company car Permanent National projects Remote working 30 days holiday increasing further with years of service Company laptop and phone Passive Fire Supervisor main duties: Supervising a team of sub contract and direct labour Conduct H&S checks ensuring a safe working environment Surveying passive fire works and advising on remedial works to be completed Scheduling works and ordering materials Travelling to various sites and representing the company in a positive manor Writing reports and liaising with office staff Passive Fire Supervisor Qualifications/Experience: Prior experience in supervision and surveying is essential Ideally you will come from a strong passive fire protection background Must be ambitious with a proven track record in passive fire works SSSTS or SMSTS Interested? For more information please send an up to date CV to (url removed) or call (phone number removed). Suitable Job Titles: Passive Fire Supervisor, Fire Stopping Supervisor, Fire Surveyor, Passive Fire Surveyor, PFP Supervisor, PFP Manager, Passive Fire Protection Manager, PFP Contract Manager, Contracts Manager, Fire Safety Manager, FM Manger, Passive Fire Manager, Compliance Manager, Construction Manager, Fire Contract Manager, Fire Surveying Contract Manager, Health and Safety Manager.
Job Overview: Job objectives and responsibilities Conduct asbestos sampling, Reinspections, Management, Refurbishment and Demolition surveys on a wide range of domestic, commercial and industrial properties in accordance with HSG264 and company procedures. Additional duties will include collecting site data, transport of asbestos samples to UKAS accredited laboratories approved by the company and completing asbestos survey reports and drawings using company software. Building and maintaining client relationships plus providing specialist advice and technical support when required. Liaise with the Asbestos Surveying Quality, Contracts, Projects Managers and Supervisor as and when required. Liaise with clients where necessary. Set a personal example and generally promote the company in a professional manner at all times. Main duties Working in accordance with current health & safety guidelines and adhering to company policies and procedures, ensuring quality and professionalism at all times. Ensuring all work carried out complies with CAR 2012, HSG 264 and all other regulatory asbestos legislation. Responsible for carrying out all types of Asbestos Sampling Surveying and Reinspections. The surveyor will be responsible for overseeing all aspects of the survey process once on site. Assessing the site for additional risks and liaising with the client to ensure all areas of the area to be inspected are accessible and without significant risk. Agreeing and defining any deviations from the agreed scope of work. Leading the survey and mentoring trainee surveyors when the need is required. Managing and maintaining all equipment and PPE issued by the company, documenting inspections in accordance with company procedures. Person Specification Essential BOHS P402 (or equivalent) Buildings surveys and Bulk Sampling for Asbestos qualification. Minimum of 2 Years experience post qualification. Flexible approach to commute and out of hours work. Flexibility in working various shift changes i.e working days and then the next day could be an evening shift and then revert to days again (minimum required rest periods would be honoured between shifts). Flexibility in travelling to various sites throughout the UK and at times offshore. This at times will require staying away from home in accommodation booked by the company. Excellent communication skills, both verbal and written. Proficient in the use of Microsoft Office packages + Asbestos data collection software (currently Alpha Tracker). Experience in collecting data using hand-held mobile devices. Literacy/Numeracy to Company standards. As MES work for several government agencies, the applicant will be required to go through DBS (Disclosure and Barring Service), SC (Security Clearance Check) and any other security checks as required for working on such sites. Failure to pass such checks may result in the termination of the agreed contract between the applicant and Mitie. Due to company insurance policies for driving of company vehicles the minimum age is 21 and have no less than 1 years driving experience. Have no more than 6 penalty points on the license. Have no driving bans within the last 5 years (from date of ban ending). Exceptions 'may' be considered in the following circumstances: Where a short-term ban relates to a minor traffic offence ( Desirable P405 PASMA / IPAF Confined Space RPE Inspection IOSH CSCS or equivalent Health and Safety responsibilities Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. Information Security Ensure compliance with Mitie's information security procedures in all activities. Proactively identify and report security risks to your manager. Report actual and suspected security incidents. #
May 18, 2024
Full time
Job Overview: Job objectives and responsibilities Conduct asbestos sampling, Reinspections, Management, Refurbishment and Demolition surveys on a wide range of domestic, commercial and industrial properties in accordance with HSG264 and company procedures. Additional duties will include collecting site data, transport of asbestos samples to UKAS accredited laboratories approved by the company and completing asbestos survey reports and drawings using company software. Building and maintaining client relationships plus providing specialist advice and technical support when required. Liaise with the Asbestos Surveying Quality, Contracts, Projects Managers and Supervisor as and when required. Liaise with clients where necessary. Set a personal example and generally promote the company in a professional manner at all times. Main duties Working in accordance with current health & safety guidelines and adhering to company policies and procedures, ensuring quality and professionalism at all times. Ensuring all work carried out complies with CAR 2012, HSG 264 and all other regulatory asbestos legislation. Responsible for carrying out all types of Asbestos Sampling Surveying and Reinspections. The surveyor will be responsible for overseeing all aspects of the survey process once on site. Assessing the site for additional risks and liaising with the client to ensure all areas of the area to be inspected are accessible and without significant risk. Agreeing and defining any deviations from the agreed scope of work. Leading the survey and mentoring trainee surveyors when the need is required. Managing and maintaining all equipment and PPE issued by the company, documenting inspections in accordance with company procedures. Person Specification Essential BOHS P402 (or equivalent) Buildings surveys and Bulk Sampling for Asbestos qualification. Minimum of 2 Years experience post qualification. Flexible approach to commute and out of hours work. Flexibility in working various shift changes i.e working days and then the next day could be an evening shift and then revert to days again (minimum required rest periods would be honoured between shifts). Flexibility in travelling to various sites throughout the UK and at times offshore. This at times will require staying away from home in accommodation booked by the company. Excellent communication skills, both verbal and written. Proficient in the use of Microsoft Office packages + Asbestos data collection software (currently Alpha Tracker). Experience in collecting data using hand-held mobile devices. Literacy/Numeracy to Company standards. As MES work for several government agencies, the applicant will be required to go through DBS (Disclosure and Barring Service), SC (Security Clearance Check) and any other security checks as required for working on such sites. Failure to pass such checks may result in the termination of the agreed contract between the applicant and Mitie. Due to company insurance policies for driving of company vehicles the minimum age is 21 and have no less than 1 years driving experience. Have no more than 6 penalty points on the license. Have no driving bans within the last 5 years (from date of ban ending). Exceptions 'may' be considered in the following circumstances: Where a short-term ban relates to a minor traffic offence ( Desirable P405 PASMA / IPAF Confined Space RPE Inspection IOSH CSCS or equivalent Health and Safety responsibilities Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. Information Security Ensure compliance with Mitie's information security procedures in all activities. Proactively identify and report security risks to your manager. Report actual and suspected security incidents. #
A day in the life of an account manager in Churchill It's hard to describe a typical day as an account manager as no two days are ever the same! One thing's for sure there's never a dull moment when you have a team of frontline colleagues to look after and close relationships with clients to nurture. As account manager you'll be responsible for a mixed portfolio of approx. 30 corporate, educational and commercial contracts, so you'll use your agile thinking to switch between the different needs of the team, clients and working environment to make sure we achieve the best outcomes every day. You'll have direct line management responsibility of 80-100 Supervisors and Operatives and will needs to demonstrate the energy and drive to take contracts forward As an account manager you'll ask yourself "is this the best way to get the results we need"," are we doing things sustainably" or "how can I equip my team better to support them". Your team are your most valuable asset, and a happy team is a motivated one so you'll use your strong interpersonal skills to develop them. This account manager job is for you if: You have the ability to manage and deliver cleaning services across multiple sites. You can maintain strong client relationships and high levels of satisfaction. You're a people person and love managing and leading a team. You are able to report on all KPI's and conduct audits and risk assessments to ensure all Health & Safety requirements and legislation are adhered to. You're able to see opportunities for continuous improvement, cost savings and account growth. What we offer you The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. The good stuff We are employee-owned, making you a beneficiary of our future success. Two paid volunteering days annually - from beach cleans to supporting your local community. You choose More than 250 perks and hundreds of exclusive deals and discounts. Lots of training, development & apprenticeship opportunities to grow and progress your career. Our Mosaic committee & Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill. All year-round recognition and annual awards programme to thank our shining stars. Must haves Strong communication / people management skills so that our clients and your team know what is going on at all times and how you are supporting them. Experience within a similar multi-site role Working knowledge of financial forecasting, budgeting, analysis and Health and Safety systems Proven organisation and time management skills Plenty of experience in recruiting, managing and coaching staff Strong commercial awareness, financial management, and IT literacy with strong Excel and PowerPoint skills. You'll be required to travel to different client sites on a daily basis so a clean driving license is essential Our commitment to Diversity, Equity and Inclusion Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity. Reasonable adjustments Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.
May 17, 2024
Full time
A day in the life of an account manager in Churchill It's hard to describe a typical day as an account manager as no two days are ever the same! One thing's for sure there's never a dull moment when you have a team of frontline colleagues to look after and close relationships with clients to nurture. As account manager you'll be responsible for a mixed portfolio of approx. 30 corporate, educational and commercial contracts, so you'll use your agile thinking to switch between the different needs of the team, clients and working environment to make sure we achieve the best outcomes every day. You'll have direct line management responsibility of 80-100 Supervisors and Operatives and will needs to demonstrate the energy and drive to take contracts forward As an account manager you'll ask yourself "is this the best way to get the results we need"," are we doing things sustainably" or "how can I equip my team better to support them". Your team are your most valuable asset, and a happy team is a motivated one so you'll use your strong interpersonal skills to develop them. This account manager job is for you if: You have the ability to manage and deliver cleaning services across multiple sites. You can maintain strong client relationships and high levels of satisfaction. You're a people person and love managing and leading a team. You are able to report on all KPI's and conduct audits and risk assessments to ensure all Health & Safety requirements and legislation are adhered to. You're able to see opportunities for continuous improvement, cost savings and account growth. What we offer you The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. The good stuff We are employee-owned, making you a beneficiary of our future success. Two paid volunteering days annually - from beach cleans to supporting your local community. You choose More than 250 perks and hundreds of exclusive deals and discounts. Lots of training, development & apprenticeship opportunities to grow and progress your career. Our Mosaic committee & Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill. All year-round recognition and annual awards programme to thank our shining stars. Must haves Strong communication / people management skills so that our clients and your team know what is going on at all times and how you are supporting them. Experience within a similar multi-site role Working knowledge of financial forecasting, budgeting, analysis and Health and Safety systems Proven organisation and time management skills Plenty of experience in recruiting, managing and coaching staff Strong commercial awareness, financial management, and IT literacy with strong Excel and PowerPoint skills. You'll be required to travel to different client sites on a daily basis so a clean driving license is essential Our commitment to Diversity, Equity and Inclusion Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity. Reasonable adjustments Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.
This is a fantastic opportunity to join a rapidly growing multi- disciplined HVAC Contractor. My client has been established for over 30 year and has over 250 employees, this is a very exciting time to join the company as they are growing significantly and are opening a new branch in Watford. If you are looking for security and an opportunity for growth then this will definitely be the role for you! Coordinator supervisor Watford £32,(Apply online only)-£35,(Apply online only) per annum Pension, 31 days holiday, free parking The Role This is a role for somebody who is experienced in being a service coordinator and managing a team. The right candidate will be organised, experienced in customer services and confident working in a busy office environment. You will be overseeing a team of 4 coordinators whilst assisting with company contracts. Duties will include: Liaising with customers through a range of methods including telephone and email Working in a fast pace office environment Invoicing completed jobs Resolving account queries Processing various enquiries through to quotation and invoicing Ordering spare parts where required Managing KPIs and SLAs In return In return my client Is offering a fantastic salary and also a fantastic opportunity for growth If you are interested in this position please apply by sending your cv to (url removed) or call me on (phone number removed).
May 17, 2024
Full time
This is a fantastic opportunity to join a rapidly growing multi- disciplined HVAC Contractor. My client has been established for over 30 year and has over 250 employees, this is a very exciting time to join the company as they are growing significantly and are opening a new branch in Watford. If you are looking for security and an opportunity for growth then this will definitely be the role for you! Coordinator supervisor Watford £32,(Apply online only)-£35,(Apply online only) per annum Pension, 31 days holiday, free parking The Role This is a role for somebody who is experienced in being a service coordinator and managing a team. The right candidate will be organised, experienced in customer services and confident working in a busy office environment. You will be overseeing a team of 4 coordinators whilst assisting with company contracts. Duties will include: Liaising with customers through a range of methods including telephone and email Working in a fast pace office environment Invoicing completed jobs Resolving account queries Processing various enquiries through to quotation and invoicing Ordering spare parts where required Managing KPIs and SLAs In return In return my client Is offering a fantastic salary and also a fantastic opportunity for growth If you are interested in this position please apply by sending your cv to (url removed) or call me on (phone number removed).
EV Cargo Ashby, Unit 15, Ashby, Leicestershire, United Kingdom Req 01 March 2024 Monday - Friday (06:00-14:00/14:00-22:00) MAIN ACCOUNTABILITIES: lead a team monitoring and supporting all tasks associated with E-Commerce operations Pick and pack products based on daily orders Meet specifics of customer orders in a timely manner Keep products separated, organized and in good rotation Monitor product quality frequently , reporting problems to mitigate safety issues Assisting with the unloading of vehicles and the checking in of stock Sorting and placing pallets, materials or items on to racks, shelve and floor locations. Collecting items from throughout the warehouse, preparing and completing warehouse orders for delivery or pickup according to a schedule. Performing warehouse inventory controls via scanner and or through a computer. Stock counting and location checks. Carry out any other ad hoc duties when requested by your manager ( eg : support other contracts, hygiene duties) Use all MHE you are trained on when required Full use and understanding of Warehouse management systems and procedures Ensuring that all goods that are loaded or unloaded match the relevant paperwork Taking responsibility for a company's freight and assets by reporting any suspicious activity at work Storing and rotating stock according to established procedures Reporting any damaged or missing goods to Warehouse Managers or Supervisors Keeping the warehouse environment clean and tidy and maintaining equipment Following workplace health and safety rules when handling goods Ensuring efficient operations by adhering to operational procedures, rules and schedules Assisting with warehouse inventory controls, which typically involves using a hand-held scanner Treating merchandise with care and concern at all times Ensure product safety and product quality is maintained Skills & experience Good organisational skills Reliability and dependability Literacy & numeracy Ability to meet the physical demands of the job Self-motivated Upbeat and energised Flexible and willing to take on a variety of tasks Team player Key Performance Indicators: Teamwork Ability to work effectively as a member of a team and displays quality working relationships with colleagues and/or customers Integrity & Commitment Ability to articulate EV cargo Logistics values and work in ways which strive to achieve the values. Dedicated to over achievement of goals and objectives in all tasks Energetic approach to achieving the requirements of the role. Impacts positively on profitability and growth of the business. Communication and Interpersonal Skills Understands the range of communication styles and methods to suit the audience. Effective in written and verbal communications with all colleagues. Demonstrates positive interpersonal skills Time Management Ability to plan and prioritise his or her work effectively, coordinate different elements of the work and, where appropriate , delegate.
May 17, 2024
Full time
EV Cargo Ashby, Unit 15, Ashby, Leicestershire, United Kingdom Req 01 March 2024 Monday - Friday (06:00-14:00/14:00-22:00) MAIN ACCOUNTABILITIES: lead a team monitoring and supporting all tasks associated with E-Commerce operations Pick and pack products based on daily orders Meet specifics of customer orders in a timely manner Keep products separated, organized and in good rotation Monitor product quality frequently , reporting problems to mitigate safety issues Assisting with the unloading of vehicles and the checking in of stock Sorting and placing pallets, materials or items on to racks, shelve and floor locations. Collecting items from throughout the warehouse, preparing and completing warehouse orders for delivery or pickup according to a schedule. Performing warehouse inventory controls via scanner and or through a computer. Stock counting and location checks. Carry out any other ad hoc duties when requested by your manager ( eg : support other contracts, hygiene duties) Use all MHE you are trained on when required Full use and understanding of Warehouse management systems and procedures Ensuring that all goods that are loaded or unloaded match the relevant paperwork Taking responsibility for a company's freight and assets by reporting any suspicious activity at work Storing and rotating stock according to established procedures Reporting any damaged or missing goods to Warehouse Managers or Supervisors Keeping the warehouse environment clean and tidy and maintaining equipment Following workplace health and safety rules when handling goods Ensuring efficient operations by adhering to operational procedures, rules and schedules Assisting with warehouse inventory controls, which typically involves using a hand-held scanner Treating merchandise with care and concern at all times Ensure product safety and product quality is maintained Skills & experience Good organisational skills Reliability and dependability Literacy & numeracy Ability to meet the physical demands of the job Self-motivated Upbeat and energised Flexible and willing to take on a variety of tasks Team player Key Performance Indicators: Teamwork Ability to work effectively as a member of a team and displays quality working relationships with colleagues and/or customers Integrity & Commitment Ability to articulate EV cargo Logistics values and work in ways which strive to achieve the values. Dedicated to over achievement of goals and objectives in all tasks Energetic approach to achieving the requirements of the role. Impacts positively on profitability and growth of the business. Communication and Interpersonal Skills Understands the range of communication styles and methods to suit the audience. Effective in written and verbal communications with all colleagues. Demonstrates positive interpersonal skills Time Management Ability to plan and prioritise his or her work effectively, coordinate different elements of the work and, where appropriate , delegate.
Tradewind Recruitment are seeking a Catering Supervisor for a large school based in Ellesmere Port! We are working on behalf of a successful secondary school in Ellesmere Port who are seeking a self motivated and experienced Catering Supervisor who can lead a small team of catering staff. The role is a full time position working 7am to 2pm on a term time only contract starting as soon as possible. The school are looking for someone that is experienced in preparing and presenting to food to a high standard, can manage a small team and encourage good practice. Previous experience working in catering is important however qualifications aren't necessary as training is provided. The pay for this role is grade 5. To be considered for this role, we will need - Proof of Right to Work, this could be your Passport or Birth Certificate. A CV that covers 10 years of education or employment. A fully enhanced DBS certificate or be willing to process one with us. (We will refund the cost of the DBS) The benefits of registering with Tradewind - Your income matters: we will always seek to get you the highest rate of pay and will provide you with the best possible advice Your development matters: we offer our people free access to over 2,500 CPD courses, webinars and resources via the incredible National College Your flexibility matters: we tailor the working week to you - daily supply, long-term contracts and permanent positions available local to you Your wellbeing matters: we put people at the heart of everything we do and are proudly a Sunday Times Top 100 employer for 4 years running We pride ourselves on our exceptional service to our candidates and are proudly an Equal Opportunities Employer If you are interested in this Catering Supervisor role in Ellesmere Port , the click 'Apply Now' or get in touch to discuss at (url removed) or call (phone number removed).
May 17, 2024
Contractor
Tradewind Recruitment are seeking a Catering Supervisor for a large school based in Ellesmere Port! We are working on behalf of a successful secondary school in Ellesmere Port who are seeking a self motivated and experienced Catering Supervisor who can lead a small team of catering staff. The role is a full time position working 7am to 2pm on a term time only contract starting as soon as possible. The school are looking for someone that is experienced in preparing and presenting to food to a high standard, can manage a small team and encourage good practice. Previous experience working in catering is important however qualifications aren't necessary as training is provided. The pay for this role is grade 5. To be considered for this role, we will need - Proof of Right to Work, this could be your Passport or Birth Certificate. A CV that covers 10 years of education or employment. A fully enhanced DBS certificate or be willing to process one with us. (We will refund the cost of the DBS) The benefits of registering with Tradewind - Your income matters: we will always seek to get you the highest rate of pay and will provide you with the best possible advice Your development matters: we offer our people free access to over 2,500 CPD courses, webinars and resources via the incredible National College Your flexibility matters: we tailor the working week to you - daily supply, long-term contracts and permanent positions available local to you Your wellbeing matters: we put people at the heart of everything we do and are proudly a Sunday Times Top 100 employer for 4 years running We pride ourselves on our exceptional service to our candidates and are proudly an Equal Opportunities Employer If you are interested in this Catering Supervisor role in Ellesmere Port , the click 'Apply Now' or get in touch to discuss at (url removed) or call (phone number removed).
A fantastic opportunity for a Procurement Manager to join a leading aviation organisation based in Gloucester, with a salary up to 68,000 per annum. The Procurement Manager will report into the Head of Procurement and support on the procurement of small legacy aerospace parts, whilst managing a team of 3. Candidates will have previous procurement experience from a manufacturing or FMCG background and be eager to develop themselves within their career. Role Responsibilities of the Procurement Manager: Supervise the day-to-day operations of the procurement team to achieve key results in support of the business and the company's external supply chain Develop and execute procurement strategies and ensure their alignment with achievement of the company's key results Develop, improve, and nurture strategic supplier relationships with key suppliers Lead key supplier Business Review process, including supplier performance feedback metric review Realign supplier delivery schedules to customer demand Flex resource requirements to ensure day-to-day priorities are aligned with management expectations Manage negotiations with suppliers on prices, contracts, and conditions Ensure the implementation of and adherence to standard operating procedures to ensure superior levels of performance Identify potential areas of process improvement, recommend solutions and drive improvement Use and assist in maturation of monthly "Dashboard" of KPI's regarding supply base delivery performance, utilising this information as the basis of prioritizing Supply Chain performance improvement Resolve supplier discrepancies (quantities, paperwork and other) by closely working with Operations/QA departments. Continuously enhance the skills of team members by coaching, training, and/or mentoring activities Maintain and disseminate knowledge and awareness of industry issues and trends Experience required of the Procurement Manager: 6+ years of relevant procurement experience, preferably in manufacturing 3+ years of supervisory experience Demonstrated ability to motivate, influence, and negotiate MCIPS preferred Salary: Up to 68,000 + bonus + pension. This role will be well suited to you if you have held a role within procurement as a procurement manager, senior procurement manager, senior procurement officer, category manager, senior category manager or supply chain manager.
May 17, 2024
Full time
A fantastic opportunity for a Procurement Manager to join a leading aviation organisation based in Gloucester, with a salary up to 68,000 per annum. The Procurement Manager will report into the Head of Procurement and support on the procurement of small legacy aerospace parts, whilst managing a team of 3. Candidates will have previous procurement experience from a manufacturing or FMCG background and be eager to develop themselves within their career. Role Responsibilities of the Procurement Manager: Supervise the day-to-day operations of the procurement team to achieve key results in support of the business and the company's external supply chain Develop and execute procurement strategies and ensure their alignment with achievement of the company's key results Develop, improve, and nurture strategic supplier relationships with key suppliers Lead key supplier Business Review process, including supplier performance feedback metric review Realign supplier delivery schedules to customer demand Flex resource requirements to ensure day-to-day priorities are aligned with management expectations Manage negotiations with suppliers on prices, contracts, and conditions Ensure the implementation of and adherence to standard operating procedures to ensure superior levels of performance Identify potential areas of process improvement, recommend solutions and drive improvement Use and assist in maturation of monthly "Dashboard" of KPI's regarding supply base delivery performance, utilising this information as the basis of prioritizing Supply Chain performance improvement Resolve supplier discrepancies (quantities, paperwork and other) by closely working with Operations/QA departments. Continuously enhance the skills of team members by coaching, training, and/or mentoring activities Maintain and disseminate knowledge and awareness of industry issues and trends Experience required of the Procurement Manager: 6+ years of relevant procurement experience, preferably in manufacturing 3+ years of supervisory experience Demonstrated ability to motivate, influence, and negotiate MCIPS preferred Salary: Up to 68,000 + bonus + pension. This role will be well suited to you if you have held a role within procurement as a procurement manager, senior procurement manager, senior procurement officer, category manager, senior category manager or supply chain manager.
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: To Live and Lead Safety • Takes responsibility for employee safety and wellness by deploying the ATS safety program and ensuring effective completion of safety training, observations, and incident investigations. • Implements and actively supports all Beyond Zero initiatives • Enables the growth of a customer safety culture by a fostering a safety partnership and sharing best practices To Inspire and Provide Clarity on Vision and Strategy • Motivates employees by communicating a clear vision that enables all employees to understand the rationale for, and the benefit of, both site-level and company-wide objectives • Acts as an effective change agent, leading the implementation of strategic initiatives through positive team communications, appropriate action planning, and successful implementation activities • Understands and appropriately articulates both ATS and customer strategies, providing the team with line of sight between team responsibilities and strategic outcomes To Own Our ATS Culture • Builds positive relationships with ATS employees, customers, and peers through open communication and role-modeling the ATS leadership core competencies of honesty and respect • Sets a positive, influential standard for others and creates a constructive climate for their team • Influences with transparency and use participative methods to ensure that decisions are understood and accepted • Establishes a positive work environment through managing and personalizing onboarding; engaging in ongoing one-on-one communications; and recognizing individual contributions and achievements on a timely basis • Adheres to policies and procedures and ensures that staff understands the rationale behind policies and processes To Support Our Employees' Learning and Growth • Leads and builds team capabilities by working with individuals on performance improvement, career planning, training, and skills development. • Develops, communicates, and executes a Skills Matrix and Technician Training Plan • Builds and maintains a succession plan for key positions (i.e., Supervisors, Supply Chain, P/S, RE) To Ensure and Drive our Business Results • Leads and ensures the Operating System is understood, reinforced, and embedded • Develops and executes a site-specific maintenance plan per ATS standards • Manages financial performance of the site (revenue, expenses, and profit) to achieve set objectives • Develops and maintains effective relationships with all ATS business units, fully utilizing their services and ensuring cross-functional alignment • Collaborates with and builds customer relationships to ensure priority alignment and proactively anticipates customer needs as the primary on site contact • Ensures alignment of customer expectations and ATS site goals through management of site-specific contracts • Communicates with the customer through daily, weekly, and monthly meetings and conducts a regular review of the performance metrics with the customer • Drives a continuous improvement methodology and promotes cost savings • Analyzes and reports on key performance indicators, completing root cause analyses and developing and executing action items while removing barriers and addressing issues • Collaborates with sales and operations leadership to increase the scope of services Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: • Bachelor's degree in technical, business, or a related field preferred or seven years of operations / maintenance experience • Three years of supervisory experience with a strong focus on development of employees • Resilient and flexible, able to multitask and prioritize with an innate ability to understand and accept change and motivate others around change • Highly tuned emotional intelligence with demonstrated ability to build relationships and lead teams with honesty and integrity to achieve goals • Solid understanding of manufacturing / assembly work environment • Business acumen • Positive influencer with appropriate levels of organization. • Strong customer focus with the ability to build positive business relationships and show a sense of urgency Desirable KSAs • Manufacturing maintenance experience preferred with related certifications and training • Good understanding of, and/or experience with, proactive/reliability maintenance processes, i.e., Planning/Scheduling, P/M, PdM, and root cause analysis, and continuous improvement methodologies • Good computer skills, including Microsoft applications and web-based applications such as Power BI, GEAC, Concur, Workday and related software • Time management skills • Ability to relocate to specified locations • Excellent communications skills (verbal, written, and presentation) • Agile, curious learner and authentic, credible teacher • Financial acumen and knowledge of forecasting and managing budgets Leadership Core Competencies: Business and Company Acumen Lead with honesty and integrity Build bold and relevant strategies Welcome and motivate change Recognize the right outcomes and how they were achieved Role model safety and wellness Emotional Intelligence Provide psychological safety Be self-aware Build relationships Ask for and act on feedback Respect diverse background and viewpoints Lead in the Present; Eye to the Future Commit to accountability Coach people to their potential Own talent development and placement Turn problems into opportunities Be resilient and flexible Communicate, Communicate, Communicate Practice transparency Build relationships through respect Be a curious learner and credible teacher Influence in a proactive, positive way Ensure cross functional awareness/decisions ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here. Privacy policy review here.
May 16, 2024
Full time
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: To Live and Lead Safety • Takes responsibility for employee safety and wellness by deploying the ATS safety program and ensuring effective completion of safety training, observations, and incident investigations. • Implements and actively supports all Beyond Zero initiatives • Enables the growth of a customer safety culture by a fostering a safety partnership and sharing best practices To Inspire and Provide Clarity on Vision and Strategy • Motivates employees by communicating a clear vision that enables all employees to understand the rationale for, and the benefit of, both site-level and company-wide objectives • Acts as an effective change agent, leading the implementation of strategic initiatives through positive team communications, appropriate action planning, and successful implementation activities • Understands and appropriately articulates both ATS and customer strategies, providing the team with line of sight between team responsibilities and strategic outcomes To Own Our ATS Culture • Builds positive relationships with ATS employees, customers, and peers through open communication and role-modeling the ATS leadership core competencies of honesty and respect • Sets a positive, influential standard for others and creates a constructive climate for their team • Influences with transparency and use participative methods to ensure that decisions are understood and accepted • Establishes a positive work environment through managing and personalizing onboarding; engaging in ongoing one-on-one communications; and recognizing individual contributions and achievements on a timely basis • Adheres to policies and procedures and ensures that staff understands the rationale behind policies and processes To Support Our Employees' Learning and Growth • Leads and builds team capabilities by working with individuals on performance improvement, career planning, training, and skills development. • Develops, communicates, and executes a Skills Matrix and Technician Training Plan • Builds and maintains a succession plan for key positions (i.e., Supervisors, Supply Chain, P/S, RE) To Ensure and Drive our Business Results • Leads and ensures the Operating System is understood, reinforced, and embedded • Develops and executes a site-specific maintenance plan per ATS standards • Manages financial performance of the site (revenue, expenses, and profit) to achieve set objectives • Develops and maintains effective relationships with all ATS business units, fully utilizing their services and ensuring cross-functional alignment • Collaborates with and builds customer relationships to ensure priority alignment and proactively anticipates customer needs as the primary on site contact • Ensures alignment of customer expectations and ATS site goals through management of site-specific contracts • Communicates with the customer through daily, weekly, and monthly meetings and conducts a regular review of the performance metrics with the customer • Drives a continuous improvement methodology and promotes cost savings • Analyzes and reports on key performance indicators, completing root cause analyses and developing and executing action items while removing barriers and addressing issues • Collaborates with sales and operations leadership to increase the scope of services Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: • Bachelor's degree in technical, business, or a related field preferred or seven years of operations / maintenance experience • Three years of supervisory experience with a strong focus on development of employees • Resilient and flexible, able to multitask and prioritize with an innate ability to understand and accept change and motivate others around change • Highly tuned emotional intelligence with demonstrated ability to build relationships and lead teams with honesty and integrity to achieve goals • Solid understanding of manufacturing / assembly work environment • Business acumen • Positive influencer with appropriate levels of organization. • Strong customer focus with the ability to build positive business relationships and show a sense of urgency Desirable KSAs • Manufacturing maintenance experience preferred with related certifications and training • Good understanding of, and/or experience with, proactive/reliability maintenance processes, i.e., Planning/Scheduling, P/M, PdM, and root cause analysis, and continuous improvement methodologies • Good computer skills, including Microsoft applications and web-based applications such as Power BI, GEAC, Concur, Workday and related software • Time management skills • Ability to relocate to specified locations • Excellent communications skills (verbal, written, and presentation) • Agile, curious learner and authentic, credible teacher • Financial acumen and knowledge of forecasting and managing budgets Leadership Core Competencies: Business and Company Acumen Lead with honesty and integrity Build bold and relevant strategies Welcome and motivate change Recognize the right outcomes and how they were achieved Role model safety and wellness Emotional Intelligence Provide psychological safety Be self-aware Build relationships Ask for and act on feedback Respect diverse background and viewpoints Lead in the Present; Eye to the Future Commit to accountability Coach people to their potential Own talent development and placement Turn problems into opportunities Be resilient and flexible Communicate, Communicate, Communicate Practice transparency Build relationships through respect Be a curious learner and credible teacher Influence in a proactive, positive way Ensure cross functional awareness/decisions ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here. Privacy policy review here.
To support our growing team, we are looking for an experienced T&C Supervisor, who can also lead our internal quality initiatives (our "Excellence" process), alongside supporting the Financial Planning and Defined Contribution (DC) Consulting teams with routine compliance matters, working closely with the compliance team.WTW has a reputation for quality and integrity, and because of this, we are looking for someone who is technically excellent, is driven to 'do the right thing', but who also has a good understanding of our commercial landscape where the quality and strength of individual relationships can impact our bigger corporate relationships. In addition you will need to be able to effectively communicate regulatory and Excellence requirements to a growing team. The Role Liaising with compliance on regulatory matters, assessing and advising on how changes impact the business (retail advice and DC consulting) With guidance from the compliance team, lead the implementing and monitoring of appropriate policies for compliance with FCA regulations Rolling out training to the team on compliance and Excellence (quality) matters Supporting the compliance team with any FCA interactions related to the Financial Planning team. Ensuring key risks and controls are appropriately identified and assessed, including reporting on risk related matters and monitoring KPIs e.g. persistency, client feedback, concentration of provider recommendations Ensuring relevant colleagues meet the requirements and follow the relevant process to become certified in the client dealing function under the SMCR regime, managing reminders to certified individuals about their ongoing responsibilities Acting as a complaint handler for regulated complaints and ensuring an appropriate number of complaint handlers are trained within the team Leading on Excellence (quality) matters for the team, cascading information to local champions and setting their objectives in respect of promoting adherence to WTW Excellence polices which include data security, use of disclaimers, new work policy etc. Co-ordinate regular and ad-hoc Excellence reviews and Internal Audits Controlling the sign-off of new regulated advisers Developing, updating and compliance monitoring of regulated advice processes Updating and signing off new client documentation (eg contracts) in conjunction with compliance as needed. Observing retail client meetings, owning the ongoing adviser testing and competency practices and training plans where needed What can we offer you? The opportunity to develop a broad range of skills, working alongside a diverse, dynamic and collaborative team. In return you will be rewarded with a competitive salary and a comprehensive benefits package including a pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options.The Requirements: Level 4 Diploma Qualified (or close to being qualified) Experience in working within a compliance role within financial services previously. Ideally, within a Wealth Management / Financial Planning / IFA environment. Exposure to Defined Contribution Consulting would be helpful. Strong technical knowledge particularly around pensions and investments. Strong understanding of the FCA and an ability to stay on top of ever-changing regulations. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity
May 16, 2024
Full time
To support our growing team, we are looking for an experienced T&C Supervisor, who can also lead our internal quality initiatives (our "Excellence" process), alongside supporting the Financial Planning and Defined Contribution (DC) Consulting teams with routine compliance matters, working closely with the compliance team.WTW has a reputation for quality and integrity, and because of this, we are looking for someone who is technically excellent, is driven to 'do the right thing', but who also has a good understanding of our commercial landscape where the quality and strength of individual relationships can impact our bigger corporate relationships. In addition you will need to be able to effectively communicate regulatory and Excellence requirements to a growing team. The Role Liaising with compliance on regulatory matters, assessing and advising on how changes impact the business (retail advice and DC consulting) With guidance from the compliance team, lead the implementing and monitoring of appropriate policies for compliance with FCA regulations Rolling out training to the team on compliance and Excellence (quality) matters Supporting the compliance team with any FCA interactions related to the Financial Planning team. Ensuring key risks and controls are appropriately identified and assessed, including reporting on risk related matters and monitoring KPIs e.g. persistency, client feedback, concentration of provider recommendations Ensuring relevant colleagues meet the requirements and follow the relevant process to become certified in the client dealing function under the SMCR regime, managing reminders to certified individuals about their ongoing responsibilities Acting as a complaint handler for regulated complaints and ensuring an appropriate number of complaint handlers are trained within the team Leading on Excellence (quality) matters for the team, cascading information to local champions and setting their objectives in respect of promoting adherence to WTW Excellence polices which include data security, use of disclaimers, new work policy etc. Co-ordinate regular and ad-hoc Excellence reviews and Internal Audits Controlling the sign-off of new regulated advisers Developing, updating and compliance monitoring of regulated advice processes Updating and signing off new client documentation (eg contracts) in conjunction with compliance as needed. Observing retail client meetings, owning the ongoing adviser testing and competency practices and training plans where needed What can we offer you? The opportunity to develop a broad range of skills, working alongside a diverse, dynamic and collaborative team. In return you will be rewarded with a competitive salary and a comprehensive benefits package including a pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options.The Requirements: Level 4 Diploma Qualified (or close to being qualified) Experience in working within a compliance role within financial services previously. Ideally, within a Wealth Management / Financial Planning / IFA environment. Exposure to Defined Contribution Consulting would be helpful. Strong technical knowledge particularly around pensions and investments. Strong understanding of the FCA and an ability to stay on top of ever-changing regulations. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity
Construction Project Supervisor 12 month initial contract (potential to extend) Waltham Abbey Salary circa £50k per annum Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My high profile Utilities client requires a Project Supervisor to assist the Project Manager in keeping a multi-£100m mega-project building new HV transmission substations, overhead lines and cables on track. We're looking for someone who is organised, with excellent attention to detail and communication skills and, ideally, demonstrable experience of working within a construction site but this is not essential. You'll have a good understanding of Safety and Environmental legislation, practices, and policies. With an awareness of contract management within fixed price and target cost contracts, you'll also have an appreciation of quality management systems. Key requirements: Ability to be the eyes and ears of the PM onsite in accordance with RAMS, looking after the small works /main works contractors onsite Making sure everything onsite is correct and looking at minor detail to ensure accuracy and compliance Aware of the contract documentation - NEC contracts Quality Assurance across the substations and Overhead Circuits Senior Mechanical/Electrical Engineer from utilities background would be ideal but not a prerequisite If this is of interest, please apply with an up to date CV. If you have not received a response within a 48 hour period, please assume that you have been unsuccessful on this occasion.
May 16, 2024
Full time
Construction Project Supervisor 12 month initial contract (potential to extend) Waltham Abbey Salary circa £50k per annum Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My high profile Utilities client requires a Project Supervisor to assist the Project Manager in keeping a multi-£100m mega-project building new HV transmission substations, overhead lines and cables on track. We're looking for someone who is organised, with excellent attention to detail and communication skills and, ideally, demonstrable experience of working within a construction site but this is not essential. You'll have a good understanding of Safety and Environmental legislation, practices, and policies. With an awareness of contract management within fixed price and target cost contracts, you'll also have an appreciation of quality management systems. Key requirements: Ability to be the eyes and ears of the PM onsite in accordance with RAMS, looking after the small works /main works contractors onsite Making sure everything onsite is correct and looking at minor detail to ensure accuracy and compliance Aware of the contract documentation - NEC contracts Quality Assurance across the substations and Overhead Circuits Senior Mechanical/Electrical Engineer from utilities background would be ideal but not a prerequisite If this is of interest, please apply with an up to date CV. If you have not received a response within a 48 hour period, please assume that you have been unsuccessful on this occasion.
We're currently on the lookout for a dedicated HR Advisor for our client in Bridlington, East Yorkshire. As the first point of contact for all HR matters, you'll play a crucial role in delivering HR services to various departments and serving as the go-to person for HR functions. Strong organisational, communication, and diplomacy skills are a must. As an HR Advisor, you'll play a vital role in offering specialized guidance and support on a range of HR issues to both employees and management. Your dedication and energy will serve as catalysts for fostering positive transformations within the dynamic manufacturing setting Key Responsibilities: Act as a key ambassador for the organisation's vision, values, and ethics, demonstrating best practices and making corrections when necessary. Provide accurate, consistent, and proactive advice, guidance, and support to employees and managers. Partner with managers or supervisors to handle investigations, disciplinary actions, and performance issues effectively. Manage all aspects of employee lifecycle administration, including contracts, sickness records, return-to-work forms, and probationary reviews. Oversee employee communications, recognition schemes, employee activities/events, and charity events. Promote equality and diversity within the organization and provide induction training to new hires. Handle end-to-end recruitment processes for hourly paid roles. Requirements: CIPD Level 3 or 5 qualification or equivalent HR certification. Proven experience in a similar HR advisory role. Strong understanding of HR policies, procedures, and employment law. Excellent communication and interpersonal skills with the ability to build rapport and credibility at all levels of the organization. Demonstrated problem-solving and decision-making abilities in resolving employee relations issues. High level of discretion and confidentiality in handling sensitive HR information. The role offers a competitive salary of 30,000. You'll enjoy a standard workweek of 40 hours, Monday through Friday, with the added perk of flexible start and finish times to accommodate your lifestyle.
May 16, 2024
Full time
We're currently on the lookout for a dedicated HR Advisor for our client in Bridlington, East Yorkshire. As the first point of contact for all HR matters, you'll play a crucial role in delivering HR services to various departments and serving as the go-to person for HR functions. Strong organisational, communication, and diplomacy skills are a must. As an HR Advisor, you'll play a vital role in offering specialized guidance and support on a range of HR issues to both employees and management. Your dedication and energy will serve as catalysts for fostering positive transformations within the dynamic manufacturing setting Key Responsibilities: Act as a key ambassador for the organisation's vision, values, and ethics, demonstrating best practices and making corrections when necessary. Provide accurate, consistent, and proactive advice, guidance, and support to employees and managers. Partner with managers or supervisors to handle investigations, disciplinary actions, and performance issues effectively. Manage all aspects of employee lifecycle administration, including contracts, sickness records, return-to-work forms, and probationary reviews. Oversee employee communications, recognition schemes, employee activities/events, and charity events. Promote equality and diversity within the organization and provide induction training to new hires. Handle end-to-end recruitment processes for hourly paid roles. Requirements: CIPD Level 3 or 5 qualification or equivalent HR certification. Proven experience in a similar HR advisory role. Strong understanding of HR policies, procedures, and employment law. Excellent communication and interpersonal skills with the ability to build rapport and credibility at all levels of the organization. Demonstrated problem-solving and decision-making abilities in resolving employee relations issues. High level of discretion and confidentiality in handling sensitive HR information. The role offers a competitive salary of 30,000. You'll enjoy a standard workweek of 40 hours, Monday through Friday, with the added perk of flexible start and finish times to accommodate your lifestyle.
Job Title: Project Manager/Director Salary: £60-£80K depending on experience. Location: Hemel Hempstead, Maidenhead, & Bracknell. My client is involved mainly with the refurbishment of commercial properties and to develop them into state-of-the-art apartments, offices, or student accommodation. They also have a number of 'new build' schemes in the pipeline. They have a strong track record of developments in the North East as can be seen on the weblinks below Job Description Overseeing / planning the construction & logistical requirements of a number of small to mid sized smaller projects Confirming building plans with Surveyors, Architects, and Engineers Creating work schedules so projects are completed before deadlines & tracking them Helping with purchasing or hiring building equipment and materials Overseeing / planning building projects to ensure staff are working safely, productively and to a high standard Monitoring construction budget to minimise overspending Providing progress reports to clients via phone, email or meetings in person Negotiating with vendors, suppliers and subcontractors Understanding construction processes and guidelines for effective planning and site management Leadership skills for motivating workers and maintaining positive and safe work environments Organisational skills for ensuring multiple building projects are completed on time and on budget Problem-solving skills for devising solutions to site challenges, such as weather delaying construction Verbal communication skills for explaining projects to site supervisors and providing project reports to stakeholders Meeting regularly with clients, third parties and other managers to report on progress Setting targets, objectives and responsibilities for all supervised staff. Regularly reviewing timings, budget, labour, risk and project plans to ensure work stays on track Ensuring that the project(s)are constructed within budgets Conducting site inspections of work, check materials and ensure staff and sub-contractors are following health and safety guidelines Dealing with contracts and mitigating the impact of any issues Ensuring the delivery of high-quality work within contract timescales Working in an office and on the construction site.
May 16, 2024
Full time
Job Title: Project Manager/Director Salary: £60-£80K depending on experience. Location: Hemel Hempstead, Maidenhead, & Bracknell. My client is involved mainly with the refurbishment of commercial properties and to develop them into state-of-the-art apartments, offices, or student accommodation. They also have a number of 'new build' schemes in the pipeline. They have a strong track record of developments in the North East as can be seen on the weblinks below Job Description Overseeing / planning the construction & logistical requirements of a number of small to mid sized smaller projects Confirming building plans with Surveyors, Architects, and Engineers Creating work schedules so projects are completed before deadlines & tracking them Helping with purchasing or hiring building equipment and materials Overseeing / planning building projects to ensure staff are working safely, productively and to a high standard Monitoring construction budget to minimise overspending Providing progress reports to clients via phone, email or meetings in person Negotiating with vendors, suppliers and subcontractors Understanding construction processes and guidelines for effective planning and site management Leadership skills for motivating workers and maintaining positive and safe work environments Organisational skills for ensuring multiple building projects are completed on time and on budget Problem-solving skills for devising solutions to site challenges, such as weather delaying construction Verbal communication skills for explaining projects to site supervisors and providing project reports to stakeholders Meeting regularly with clients, third parties and other managers to report on progress Setting targets, objectives and responsibilities for all supervised staff. Regularly reviewing timings, budget, labour, risk and project plans to ensure work stays on track Ensuring that the project(s)are constructed within budgets Conducting site inspections of work, check materials and ensure staff and sub-contractors are following health and safety guidelines Dealing with contracts and mitigating the impact of any issues Ensuring the delivery of high-quality work within contract timescales Working in an office and on the construction site.
Bennett and Game are currently looking for an Operations Manager for a client of ours based in the West Midlands. Our client consistently delivers quality data. They provide a comprehensive range of asset surveys, defect surveys and construction surveys, incorporating BIM. Providing their clients with the highest possible services which has won them awards. As the Operations Manager you will be based out of there Headquarters in the West Midlands or be based in the South East of the UK as this is where the majority of there projects are. They offer excellent flexibility in the role as they require you only to attend the head office once a week if you wish. Operations Manager Position Overview Review and manage the forward programme to ensure the effective utilisation of resources Identify potential resource shortfalls, which will affect the delivery of the programmed works Management of Contracts Managers and their direct Supervisors and Foreman/Operatives Establish and maintain key client relationships Contribute to weekly commercial review meetings, where individual project performance is analysed Work alongside the Directors to ensure necessary actions are taken to minimise the company's exposure to debt and facilitate the receipt and payment of retentions Lead, motivate, and support a large team within a time-sensitive and fast-paced environment, Identify and drive career development plans for direct reports and problem resolution Operations Manager Position Requirements Commercial awareness, with a focus on controlling cost and optimising value Background of managing large scale contracting Operations, preferably in the highways sector Experience of ensuring programme and site delivery planning is collaborative with the delivery team and supply chain Focus on health and safety, profit, employee motivation and management Strong management and leadership skills Extensive knowledge of understanding of operational procedures Operations Manager Position Remuneration Salary: DOE Car allowance 5k Holiday 25 days plus 8 days BH 2-3 extra holiday over Christmas Hybrid working Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
May 16, 2024
Full time
Bennett and Game are currently looking for an Operations Manager for a client of ours based in the West Midlands. Our client consistently delivers quality data. They provide a comprehensive range of asset surveys, defect surveys and construction surveys, incorporating BIM. Providing their clients with the highest possible services which has won them awards. As the Operations Manager you will be based out of there Headquarters in the West Midlands or be based in the South East of the UK as this is where the majority of there projects are. They offer excellent flexibility in the role as they require you only to attend the head office once a week if you wish. Operations Manager Position Overview Review and manage the forward programme to ensure the effective utilisation of resources Identify potential resource shortfalls, which will affect the delivery of the programmed works Management of Contracts Managers and their direct Supervisors and Foreman/Operatives Establish and maintain key client relationships Contribute to weekly commercial review meetings, where individual project performance is analysed Work alongside the Directors to ensure necessary actions are taken to minimise the company's exposure to debt and facilitate the receipt and payment of retentions Lead, motivate, and support a large team within a time-sensitive and fast-paced environment, Identify and drive career development plans for direct reports and problem resolution Operations Manager Position Requirements Commercial awareness, with a focus on controlling cost and optimising value Background of managing large scale contracting Operations, preferably in the highways sector Experience of ensuring programme and site delivery planning is collaborative with the delivery team and supply chain Focus on health and safety, profit, employee motivation and management Strong management and leadership skills Extensive knowledge of understanding of operational procedures Operations Manager Position Remuneration Salary: DOE Car allowance 5k Holiday 25 days plus 8 days BH 2-3 extra holiday over Christmas Hybrid working Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Are you an experienced buyer specialising in indirect purchasing? Are you looking for a new role with a corporate brand, offering excellent working conditions, growth and development? If so, get in touch with me, I would love to speak with you! JOB PURPOSE: REPORTING TO: To develop and improve the way in which our client purchases Indirect goods and services. Purchasing Supervisor e To negotiate costs and other terms effectively in line with department objectives, procedures and company direction. DEPARTMENT: To identify, recommend and implement cost reduction opportunities. Purchasing e Agree standards and KPI's with supplier in line with stakeholders, with agreed monitors and escalation routes. Control ordering process for Stores. MAJOR TASKS: To be responsible for negotiating the lowest total acquisition costs for indirect goods and services whilst maintaining agreed levels of quality, delivery performance and customer satisfaction. To assist department staff in accordance with the company policies and procedures. To identify and recommend suppliers for new / existing requirements in order to meet cost reduction targets and remove consistently poor performing suppliers. To monitor commodity market trends in order to provide the base information required too conduct effective strategic supplier negotiations. To assist in the drafting of purchasing contracts between new / existing suppliers for consideration and approval. To control and improve ordering process for stores. To co-ordinate and manage effectively the release, progressing and replies to quotations with - recommendations and proposals. GENERAL TASKS: Manage implement projects via the use of SMART targets to pre-agreed budgets and time-plans. Enforce Health & Safety as it applies to the Company's operations. Support and liase with the departmental Manager on personnel issues with respect to conditions of service, rate of pay, appointments and terminations according to our current Company handbook and relevant policy. To be accountable for the departments use and maintenance of all plant, building and equipment. To assist with the departments training in the broadest terms. Ensure the company's disciplinary and working procedures are adhered to as stated in our Company's manuals, policies, contracts and handbook, compliance with SOX and other international standards. To assist in the development of a continuous improvement and co-ordination in the department To be responsible for the security of the department's area. Hours : Mon - Thurs 8am - 17:15am, Friday 8am - 12pm Salary: £38,000 - £40,000 In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 15, 2024
Full time
Are you an experienced buyer specialising in indirect purchasing? Are you looking for a new role with a corporate brand, offering excellent working conditions, growth and development? If so, get in touch with me, I would love to speak with you! JOB PURPOSE: REPORTING TO: To develop and improve the way in which our client purchases Indirect goods and services. Purchasing Supervisor e To negotiate costs and other terms effectively in line with department objectives, procedures and company direction. DEPARTMENT: To identify, recommend and implement cost reduction opportunities. Purchasing e Agree standards and KPI's with supplier in line with stakeholders, with agreed monitors and escalation routes. Control ordering process for Stores. MAJOR TASKS: To be responsible for negotiating the lowest total acquisition costs for indirect goods and services whilst maintaining agreed levels of quality, delivery performance and customer satisfaction. To assist department staff in accordance with the company policies and procedures. To identify and recommend suppliers for new / existing requirements in order to meet cost reduction targets and remove consistently poor performing suppliers. To monitor commodity market trends in order to provide the base information required too conduct effective strategic supplier negotiations. To assist in the drafting of purchasing contracts between new / existing suppliers for consideration and approval. To control and improve ordering process for stores. To co-ordinate and manage effectively the release, progressing and replies to quotations with - recommendations and proposals. GENERAL TASKS: Manage implement projects via the use of SMART targets to pre-agreed budgets and time-plans. Enforce Health & Safety as it applies to the Company's operations. Support and liase with the departmental Manager on personnel issues with respect to conditions of service, rate of pay, appointments and terminations according to our current Company handbook and relevant policy. To be accountable for the departments use and maintenance of all plant, building and equipment. To assist with the departments training in the broadest terms. Ensure the company's disciplinary and working procedures are adhered to as stated in our Company's manuals, policies, contracts and handbook, compliance with SOX and other international standards. To assist in the development of a continuous improvement and co-ordination in the department To be responsible for the security of the department's area. Hours : Mon - Thurs 8am - 17:15am, Friday 8am - 12pm Salary: £38,000 - £40,000 In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Reporting to the Project Manager, as Site Manager you will be responsible for the on-site management team tasked with delivering a quality project, on budget, safely and on time. Main Responsibilities: Work closely with the Project Manager to plan the project effectively ensuring that project requirements, specifications, design drawings and H&S proposals are all agreed and that a program is in place. Set up an emergency plan and general site facilities for the project. Establish and maintain the storage facilities for materials, plant and tools and manage stock to meet the timescales of the project. Establish a secure site including access and egress. Develop a material schedule for the project and generate requisitions as far ahead as possible to enable achievement of best prices and on time delivery. Produce a labour schedule in conjunction with the project manager to ensure sub-contractor packages are placed in time to meet the programme. Maintain this schedule and track progress. Ensure the provision of first aid facilities and identify a first aid area. Ensure safety to public, site visitor and staff on site at all times ensuring the use of PPE, the following of safety instructions and all aspects for H&S proposals for the site. Maintain perimeter barriers and the security of completed works, stored materials and plant on site. Manage all site based operatives, overseeing all aspects of their work including the carrying out of safety inductions, tool box talks, controlling the quality of work, ensuring method statement and order fulfilment, cleanliness and tidiness, the use of plant and tools, the reduction of waste and use of PPE. Ensure all works carried out are to the required standard for brickwork, plastering, carpentry etc. Ensure all materials used, included those supplied by sub-contractors, are compliant with technical and quality specifications. Maintain and track all deliveries to site, ensuring these are checked and offloaded to the relevant storage facilities whilst ensuring all stock and materials are deployed properly. Liaising with the client, consultants, subcontractors, supervisors, planners, quantity surveyors and the general workforce involved in the project. Day-to-day management of the site, including supervising and monitoring the site labour force and the work of any subcontractors. Planning the work and efficiently organising the plant and site facilities in order to meet agreed deadlines. Overseeing quality control and the implementation of the McAleer & Rushe "Think Smart" management of health & safety on site. Preparing reports as required for the project manager and contracts director. Proactive approach to resolving any unexpected technical difficulties and other problems that may arise and associated reporting to the project manager and contracts director. Any other duties as required by management. Education / Experience: A Degree / HND in construction management or other relevant discipline A minimum of 5 years' experience gained within similar site management roles working on projects ranging from £10M+ A current valid CSR / CSCS Card held at management level Operational knowledge of current Health & Safety regulations Qualified first aider Excellent communication and planning skills Excellent analytical and decision making skills Commercially astute demonstrated in your ability to identify cost savings and understanding of budgeting restraints Strong sense of achievement with proven ability of being able to drive projects forward and achieving high standards of work Knowledge and understanding of CDM regulations IT literate with a sound knowledge of Microsoft Office packages and AutoCAD Flexibility with regards to site location within the UK & Ireland Candidates should have the appropriate work permit or the right to work in the UK. McAleer & Rushe is an equal opportunities employer.
May 15, 2024
Full time
Reporting to the Project Manager, as Site Manager you will be responsible for the on-site management team tasked with delivering a quality project, on budget, safely and on time. Main Responsibilities: Work closely with the Project Manager to plan the project effectively ensuring that project requirements, specifications, design drawings and H&S proposals are all agreed and that a program is in place. Set up an emergency plan and general site facilities for the project. Establish and maintain the storage facilities for materials, plant and tools and manage stock to meet the timescales of the project. Establish a secure site including access and egress. Develop a material schedule for the project and generate requisitions as far ahead as possible to enable achievement of best prices and on time delivery. Produce a labour schedule in conjunction with the project manager to ensure sub-contractor packages are placed in time to meet the programme. Maintain this schedule and track progress. Ensure the provision of first aid facilities and identify a first aid area. Ensure safety to public, site visitor and staff on site at all times ensuring the use of PPE, the following of safety instructions and all aspects for H&S proposals for the site. Maintain perimeter barriers and the security of completed works, stored materials and plant on site. Manage all site based operatives, overseeing all aspects of their work including the carrying out of safety inductions, tool box talks, controlling the quality of work, ensuring method statement and order fulfilment, cleanliness and tidiness, the use of plant and tools, the reduction of waste and use of PPE. Ensure all works carried out are to the required standard for brickwork, plastering, carpentry etc. Ensure all materials used, included those supplied by sub-contractors, are compliant with technical and quality specifications. Maintain and track all deliveries to site, ensuring these are checked and offloaded to the relevant storage facilities whilst ensuring all stock and materials are deployed properly. Liaising with the client, consultants, subcontractors, supervisors, planners, quantity surveyors and the general workforce involved in the project. Day-to-day management of the site, including supervising and monitoring the site labour force and the work of any subcontractors. Planning the work and efficiently organising the plant and site facilities in order to meet agreed deadlines. Overseeing quality control and the implementation of the McAleer & Rushe "Think Smart" management of health & safety on site. Preparing reports as required for the project manager and contracts director. Proactive approach to resolving any unexpected technical difficulties and other problems that may arise and associated reporting to the project manager and contracts director. Any other duties as required by management. Education / Experience: A Degree / HND in construction management or other relevant discipline A minimum of 5 years' experience gained within similar site management roles working on projects ranging from £10M+ A current valid CSR / CSCS Card held at management level Operational knowledge of current Health & Safety regulations Qualified first aider Excellent communication and planning skills Excellent analytical and decision making skills Commercially astute demonstrated in your ability to identify cost savings and understanding of budgeting restraints Strong sense of achievement with proven ability of being able to drive projects forward and achieving high standards of work Knowledge and understanding of CDM regulations IT literate with a sound knowledge of Microsoft Office packages and AutoCAD Flexibility with regards to site location within the UK & Ireland Candidates should have the appropriate work permit or the right to work in the UK. McAleer & Rushe is an equal opportunities employer.
Job Title: Call Handler Location: Norwich (NR7) Hourly Pay Rate: Weekdays - 11.45 Evenings and Saturdays - 16.14 Sundays and Bank Holidays - 20.95 Hours: 37.5 per week (Monday to Sunday between hours of 08:00 to 23:00) Length of the contract: 12 weeks with potential to go permanent depending on progress Gi Group are now seeking to appoint a Call Handler to our Public Sector client based in Hellesdon, Norwich. Our client provides healthcare services for Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk, and Cambridgeshire. The role of the Call Handler will be to answer operational calls that come into the contact centre. The Call Handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, the Call Handler will put the caller in touch with other service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. Duties of the Call Handler Form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to the company, on a 24/7 basis, working rotating shifts. Take calls from Public relating to both Transport Bookings and District Nurse and Doctor enquires. Receive and record telephone calls from a range of people/personnel including hospital staff; other health service professionals and other Emergency Services. This will also cover other clients and contracts that the contact centre handles. Provide advice to clients as directed by clinical triage protocols and procedures. This will involve following a set process when applying the clinical triage software. Ensure that the clinical triage process for each call received is factual and recorded accurately, to the fullest extent possible. Ensure ICT systems are used appropriately, and report systems failures to the Contact Centre Supervisor. In the event of a systems failure all staff are required to initiate any appropriate steps in line with standard operating procedures, to support the Contact Centre in maintaining business continuity. Deal with highly emotional, verbally aggressive, abusive, or threatening callers and defuse such situations when appropriate, often under difficult and hostile circumstances. Role Criteria Literate to tested level and ability to communicate clearly. Keyboard skills. Windows application literate. Good geographical knowledge of Norfolk and Suffolk (you are likely to develop this skillset further whilst carrying out the role). Excellent verbal communication skills. Experience in a role dealing with the general public, face to face, or via the telephone. Working as part of a team. Willing to undergo Enhanced DBS (CRB) clearance. Strict adherence to eligibility and confidentiality protocols. Ability to multi-task. Hiring Contact: Tiegan Clark Agency: Gi Group
May 15, 2024
Contractor
Job Title: Call Handler Location: Norwich (NR7) Hourly Pay Rate: Weekdays - 11.45 Evenings and Saturdays - 16.14 Sundays and Bank Holidays - 20.95 Hours: 37.5 per week (Monday to Sunday between hours of 08:00 to 23:00) Length of the contract: 12 weeks with potential to go permanent depending on progress Gi Group are now seeking to appoint a Call Handler to our Public Sector client based in Hellesdon, Norwich. Our client provides healthcare services for Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk, and Cambridgeshire. The role of the Call Handler will be to answer operational calls that come into the contact centre. The Call Handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, the Call Handler will put the caller in touch with other service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. Duties of the Call Handler Form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to the company, on a 24/7 basis, working rotating shifts. Take calls from Public relating to both Transport Bookings and District Nurse and Doctor enquires. Receive and record telephone calls from a range of people/personnel including hospital staff; other health service professionals and other Emergency Services. This will also cover other clients and contracts that the contact centre handles. Provide advice to clients as directed by clinical triage protocols and procedures. This will involve following a set process when applying the clinical triage software. Ensure that the clinical triage process for each call received is factual and recorded accurately, to the fullest extent possible. Ensure ICT systems are used appropriately, and report systems failures to the Contact Centre Supervisor. In the event of a systems failure all staff are required to initiate any appropriate steps in line with standard operating procedures, to support the Contact Centre in maintaining business continuity. Deal with highly emotional, verbally aggressive, abusive, or threatening callers and defuse such situations when appropriate, often under difficult and hostile circumstances. Role Criteria Literate to tested level and ability to communicate clearly. Keyboard skills. Windows application literate. Good geographical knowledge of Norfolk and Suffolk (you are likely to develop this skillset further whilst carrying out the role). Excellent verbal communication skills. Experience in a role dealing with the general public, face to face, or via the telephone. Working as part of a team. Willing to undergo Enhanced DBS (CRB) clearance. Strict adherence to eligibility and confidentiality protocols. Ability to multi-task. Hiring Contact: Tiegan Clark Agency: Gi Group
Come and join us as a results driven Branch Operations Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team.The Role: As a Branch Operations Manager, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, through management of staff and resources, and inspiring your customers with the perfect solutions for their requirements. The Branch Operations Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. As a Branch Operations Manager, you will deputise in the Branch Managers absence, and have direct responsibility for the day the to day management of branch colleagues. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!Key Responsibilities Effective management of the team and resource in the absence of the Branch ManagerEnsure the highest standards are maintained in the branch at all times preventing loss or damage, pilfering or breakage to stocks or property, also in respect of staff performance, good housekeeping and strict observance of Company policies and proceduresAssisting the Branch Manager to profitably meet and exceed the branch sales targetsManaging the sales office, branch purchasing and stock controlMaximising margin and net profitControlling stock management within the branch, ensuring that the correct procedure is adopted when placing all orders for branch stock & direct business.Supporting branch logistics and fleet compliance with support and in collaboration with the branch managerLiaising with and support the contracts supervisor to understand the complexities of the contracts side of the business and demands on our contracts customer baseKeeping everyone safeBuild and maintain relationships with new and existing trade and retail customersAssist the Branch Manager in the development of all team members.Role model and support the Branch manager in driving and implementing 'What Good Looks Like' across the branchYou: As a Branch Operations Manager, you'll have an innovative and agile approach to identify growth opportunities. You'll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do.Skills and competencies Tenacity and resilienceA pro-active approach to sales, with a strong desire and ability to win and grow new businessExperience of customer relationship management and developing a true partnership approachExcellent communication skillsSelf confident and self motivated, with the ability to work on own initiative or as part of a wider teamAbility to interpret basic financial and statistical informationDon't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
May 15, 2024
Full time
Come and join us as a results driven Branch Operations Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team.The Role: As a Branch Operations Manager, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, through management of staff and resources, and inspiring your customers with the perfect solutions for their requirements. The Branch Operations Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. As a Branch Operations Manager, you will deputise in the Branch Managers absence, and have direct responsibility for the day the to day management of branch colleagues. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!Key Responsibilities Effective management of the team and resource in the absence of the Branch ManagerEnsure the highest standards are maintained in the branch at all times preventing loss or damage, pilfering or breakage to stocks or property, also in respect of staff performance, good housekeeping and strict observance of Company policies and proceduresAssisting the Branch Manager to profitably meet and exceed the branch sales targetsManaging the sales office, branch purchasing and stock controlMaximising margin and net profitControlling stock management within the branch, ensuring that the correct procedure is adopted when placing all orders for branch stock & direct business.Supporting branch logistics and fleet compliance with support and in collaboration with the branch managerLiaising with and support the contracts supervisor to understand the complexities of the contracts side of the business and demands on our contracts customer baseKeeping everyone safeBuild and maintain relationships with new and existing trade and retail customersAssist the Branch Manager in the development of all team members.Role model and support the Branch manager in driving and implementing 'What Good Looks Like' across the branchYou: As a Branch Operations Manager, you'll have an innovative and agile approach to identify growth opportunities. You'll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do.Skills and competencies Tenacity and resilienceA pro-active approach to sales, with a strong desire and ability to win and grow new businessExperience of customer relationship management and developing a true partnership approachExcellent communication skillsSelf confident and self motivated, with the ability to work on own initiative or as part of a wider teamAbility to interpret basic financial and statistical informationDon't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.