Net Zero Adviser This is an exciting opportunity to join our Net Zero team supporting businesses to calculate their carbon footprint and take action to improve their energy efficiency, reduce their energy bills and reduce their waste. This is a full time role. The salary offered is between £38,000 and £41,500 dependent on experience. We work remotely however, you will need to be able to travel to meetings/client premises in Buckinghamshire and the neighbouring counties. We have a competitive benefits package including a 10% non-contributory pension and the ability to earn up to 10% through our bonus scheme. More details about the benefits can be found on our website here. Reporting to our Climate Change Programme Manager you will be working with businesses to help them calculate their carbon footprint and to take action to reduce their energy usage and waste. Please detail in your application your previous experience of working with businesses in this capacity. Overall function of the role • To promote Net Zero to businesses through liaison with suppliers, partners, identified stakeholders and by working closely with the Ngage Marketing Team. • To help businesses identify their carbon footprint • To help businesses identify energy and resource efficiency projects. • To assist businesses with the grant/voucher applications and claim process. • To provide support and advice to other members of the team with routine enquiries concerning Net Zero. Key Tasks 1. To ensure employers buy in to establish their business s carbon footprint and to develop a working relationship to enable them to make savings through energy and resource efficiencies 2. To support businesses with their carbon saving calculations 3. Build and develop professional working relationships with key partners and contacts so that they are able to promote Net Zero on behalf of Ngage Solutions to businesses 4. Provide telephone and 1:1 support to SMEs to help identify solutions which best meet the energy needs of the business through supporting the development of energy and resource efficiency plans and their implementation, discuss business processes and the potential for building in good practice in energy and resource management. 5. Provide telephone support - to help resolve any queries and to account manage individuals through the process of applying for any grants/vouchers which may be available. 6. Provide a point of contact for enquiries relating to project delivery. 7. Work with colleagues to plan and implement promotional activities, that will reach key target markets. 8. Maintain and submit monthly reports on personal progress. 9. Ensure compliance with funders guidance and Ngage Solutions processes. 10. Undertake such other tasks as may be required from time to time. Person Specification Essential: • Demonstrable experience and knowledge of ways businesses can reduce energy/ waste/water usage • Proven experience and achievements in selling a product or service to business customers • An excellent telephone manner and experience of providing a rigorous and responsive customer facing service • A proven track record in working with businesses and/or individuals to reduce their carbon footprint • Proven ability to achieve targets • Able and willing to attend meetings and events at locations across Buckinghamshire, and occasionally further afield, and occasionally outside normal working hours • Educated to A Level or above with suitable relevant experience • A full driving licence and access to a car insured for business use Desirable: • Knowledge of SPF funding guidelines • A keen and demonstrable interest in economic development and environmental and sustainable issues • Experience identifying, engaging, and working with key partners to promote a project or service Applications Applications to be submitted by email to recruitment(at)with a covering letter and CV. Equality, Diversity and Inclusion Equality, diversity and inclusion is a priority for us. We commit to consider applicants and employ people without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We are a Disability Confident Employer. We welcome applications from candidates regardless of their disability status. Please give us a call ( and ask for HR) or email us (recruitment(at if you need us to make any changes to our application or interview process to ensure you can actively participate we will try our best to accommodate you. We aim to interview all applicants with a disability who meet the essential criteria of the role. Applications will be reviewed on a daily basis, therefore the job advert may be removed once we ve received sufficient applications. Ngage Solutions is a wholly owned subsidiary of Buckinghamshire Business First () TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
May 18, 2024
Full time
Net Zero Adviser This is an exciting opportunity to join our Net Zero team supporting businesses to calculate their carbon footprint and take action to improve their energy efficiency, reduce their energy bills and reduce their waste. This is a full time role. The salary offered is between £38,000 and £41,500 dependent on experience. We work remotely however, you will need to be able to travel to meetings/client premises in Buckinghamshire and the neighbouring counties. We have a competitive benefits package including a 10% non-contributory pension and the ability to earn up to 10% through our bonus scheme. More details about the benefits can be found on our website here. Reporting to our Climate Change Programme Manager you will be working with businesses to help them calculate their carbon footprint and to take action to reduce their energy usage and waste. Please detail in your application your previous experience of working with businesses in this capacity. Overall function of the role • To promote Net Zero to businesses through liaison with suppliers, partners, identified stakeholders and by working closely with the Ngage Marketing Team. • To help businesses identify their carbon footprint • To help businesses identify energy and resource efficiency projects. • To assist businesses with the grant/voucher applications and claim process. • To provide support and advice to other members of the team with routine enquiries concerning Net Zero. Key Tasks 1. To ensure employers buy in to establish their business s carbon footprint and to develop a working relationship to enable them to make savings through energy and resource efficiencies 2. To support businesses with their carbon saving calculations 3. Build and develop professional working relationships with key partners and contacts so that they are able to promote Net Zero on behalf of Ngage Solutions to businesses 4. Provide telephone and 1:1 support to SMEs to help identify solutions which best meet the energy needs of the business through supporting the development of energy and resource efficiency plans and their implementation, discuss business processes and the potential for building in good practice in energy and resource management. 5. Provide telephone support - to help resolve any queries and to account manage individuals through the process of applying for any grants/vouchers which may be available. 6. Provide a point of contact for enquiries relating to project delivery. 7. Work with colleagues to plan and implement promotional activities, that will reach key target markets. 8. Maintain and submit monthly reports on personal progress. 9. Ensure compliance with funders guidance and Ngage Solutions processes. 10. Undertake such other tasks as may be required from time to time. Person Specification Essential: • Demonstrable experience and knowledge of ways businesses can reduce energy/ waste/water usage • Proven experience and achievements in selling a product or service to business customers • An excellent telephone manner and experience of providing a rigorous and responsive customer facing service • A proven track record in working with businesses and/or individuals to reduce their carbon footprint • Proven ability to achieve targets • Able and willing to attend meetings and events at locations across Buckinghamshire, and occasionally further afield, and occasionally outside normal working hours • Educated to A Level or above with suitable relevant experience • A full driving licence and access to a car insured for business use Desirable: • Knowledge of SPF funding guidelines • A keen and demonstrable interest in economic development and environmental and sustainable issues • Experience identifying, engaging, and working with key partners to promote a project or service Applications Applications to be submitted by email to recruitment(at)with a covering letter and CV. Equality, Diversity and Inclusion Equality, diversity and inclusion is a priority for us. We commit to consider applicants and employ people without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We are a Disability Confident Employer. We welcome applications from candidates regardless of their disability status. Please give us a call ( and ask for HR) or email us (recruitment(at if you need us to make any changes to our application or interview process to ensure you can actively participate we will try our best to accommodate you. We aim to interview all applicants with a disability who meet the essential criteria of the role. Applications will be reviewed on a daily basis, therefore the job advert may be removed once we ve received sufficient applications. Ngage Solutions is a wholly owned subsidiary of Buckinghamshire Business First () TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
12-Month FTC, maternity cover This is an exciting role working for a highly successful healthcare company where you will be responsible for marketing, event and reporting assistance for the Projects team and the wider Business Development team. Our client is looking for a candidate who can deliver insights and trends through thorough research and can develop marketing content to support the wider business goals. Your role as the Marketing Specialist will be: Management and co-ordination of marketing events (both as exhibitors and attendees) Liaison with exhibitors Exhibition stand design (collaborating with agencies and partners as needed) Plasma screen visuals Sales collateral Internal communication, including stand rota and delegate attendance Email Marketing and direct mail Gathering feedback and reports post event Management of event lead capture, follow-up, and communication to the business development team. Collaborate with and provide administrative support to the Director, Marketing & Projects Manager, and other members of the business development team as appropriate. Research with the aim to deliver insights and trends for marketing content, customer presentations and to support the wider business development team achieve their strategic goals. Management of any outsourced marketing agencies. Management of other third-party suppliers including (but not limited to) printers, publishers, photographers, ad agencies, Press Release consultants, and writers. Management and system administration of the Customer Relationship Management (CRM) system, providing support to all users and ensuring that all users complete information in a timely and accurate manner. Generation and creation of routine reports from the CRM. Support the co-ordination of new product launches, existing product campaigns, and sales collateral, including Email campaigns and direct mail, video production, online banners and digital media placement, print adverts and print media placement, corporate brochures and product flyers and customer case studies. Contribute to the production of content to the website & social media channels. Ensure all business development documentation adheres to editing and formatting. Responsible for monitoring and updating annual marketing budget and trackers. The person: Excellent event Management experience 2 + years marketing experience in a similar role Customer Relationship Management (CRM) Database experience Competence of MS Office suite, incl. Excel Experience and ability to work successfully in a multi-disciplinary and often virtual environment. Microsoft Office applications Excellent team working skills Analytical skills Excellent written and oral communication Excellent self-management skills
May 18, 2024
Contractor
12-Month FTC, maternity cover This is an exciting role working for a highly successful healthcare company where you will be responsible for marketing, event and reporting assistance for the Projects team and the wider Business Development team. Our client is looking for a candidate who can deliver insights and trends through thorough research and can develop marketing content to support the wider business goals. Your role as the Marketing Specialist will be: Management and co-ordination of marketing events (both as exhibitors and attendees) Liaison with exhibitors Exhibition stand design (collaborating with agencies and partners as needed) Plasma screen visuals Sales collateral Internal communication, including stand rota and delegate attendance Email Marketing and direct mail Gathering feedback and reports post event Management of event lead capture, follow-up, and communication to the business development team. Collaborate with and provide administrative support to the Director, Marketing & Projects Manager, and other members of the business development team as appropriate. Research with the aim to deliver insights and trends for marketing content, customer presentations and to support the wider business development team achieve their strategic goals. Management of any outsourced marketing agencies. Management of other third-party suppliers including (but not limited to) printers, publishers, photographers, ad agencies, Press Release consultants, and writers. Management and system administration of the Customer Relationship Management (CRM) system, providing support to all users and ensuring that all users complete information in a timely and accurate manner. Generation and creation of routine reports from the CRM. Support the co-ordination of new product launches, existing product campaigns, and sales collateral, including Email campaigns and direct mail, video production, online banners and digital media placement, print adverts and print media placement, corporate brochures and product flyers and customer case studies. Contribute to the production of content to the website & social media channels. Ensure all business development documentation adheres to editing and formatting. Responsible for monitoring and updating annual marketing budget and trackers. The person: Excellent event Management experience 2 + years marketing experience in a similar role Customer Relationship Management (CRM) Database experience Competence of MS Office suite, incl. Excel Experience and ability to work successfully in a multi-disciplinary and often virtual environment. Microsoft Office applications Excellent team working skills Analytical skills Excellent written and oral communication Excellent self-management skills
Job Description General Manager - Seasoned Venues Location: Athenaeum and Apex, Bury St Edmunds Salary: £42,000 per annum plus bonus Holiday: 28 days pro rata including bank holidays per annum Days: Any 5 days out of 7 Hours: 42.5 per week Do you have experience in the food, beverage, and hospitality industry? We are looking for an experienced commercially minded General Manager based at our prestigious venues in Bury St Edmunds. The Athenaeum & Apex. About us: We are café, hospitality, event management, and fine dining experts providing the freshest, seasonal, sustainable, ethical, and local ingredients. The role: You will be based at Apex but also looking after Athenaeum (both venues are a short walk). The venues operates a busy, coffee retail bar. Evening Bars for auditorium shows, conferences 250 + The position is a hands-on position suitable for someone looking to take charge and make their own. That may be delivering a wedding of the highest standard at the Athenaeum, to bar service during one of our many shows at the Apex. Working with the onsite team to deliver pre show dining, conference and events, small meetings and large scale events. Essential Experience Knowledge of the catering industry in bars/retail and conferencing/Events. Previous experience in a similar role. Duties: To meet and greet clients on the day of the event, conduct housekeeping, confirming details and communicating any changes/ orders to relevant departments to ensure high quality service is delivered. Ensure a high standard of customer service is delivered at all times. Ensuring standards of food and beverage service in conference rooms and bars during the shows in the auditorium are maintained to the highest level. Ensuring function rooms are set up in accordance with function sheets liaison with onsite conference engineer for client AV / IT requirements. Building close working relationships with the onsite client and all team members to ensure repeat business. Work closely with the Events manager to ensure that the venues are fully staffed and the customer feels cared for. Be responsible for the direction, supervision, motivation, training and discipline of unit staff members. Effective communication with staff at all levels. Responsible for managing the recruitment, interviewing, inducting, training and appraisal of staff members in accordance with Seasoned policies and procedures. To be involved, with the Operations team, in the menu planning and costing, ensuring that margins are met. To carry out regular inspections and implement corrective action if required, communicate any maintenance issues to relevant parties. Ensure all financial data is filled out and sent to accounts on the correct day, checking the accuracy of returns. Safety and Hygiene: Ensure all kitchen and ancillary areas are maintained for high standards of health and safety and hygiene. Take all relevant steps to minimise risk ensuring these are acted on and reported. Ensure that all Seasoned Venues Policies for Food Safety, Health and Safety, Risk Assessments, HACCP and COSHH are implemented, managed, and adhered to at all times. We Offer You: Career progression. A competitive salary Free on site parking. Seasoned Venues are equal opportunities employers, we value diversity and are committed to providing equal employment opportunities. We believe that the more inclusive our environments are, the better our work will be. So, if you're looking to progress your career as our General Manager please apply via the button shown.
May 18, 2024
Full time
Job Description General Manager - Seasoned Venues Location: Athenaeum and Apex, Bury St Edmunds Salary: £42,000 per annum plus bonus Holiday: 28 days pro rata including bank holidays per annum Days: Any 5 days out of 7 Hours: 42.5 per week Do you have experience in the food, beverage, and hospitality industry? We are looking for an experienced commercially minded General Manager based at our prestigious venues in Bury St Edmunds. The Athenaeum & Apex. About us: We are café, hospitality, event management, and fine dining experts providing the freshest, seasonal, sustainable, ethical, and local ingredients. The role: You will be based at Apex but also looking after Athenaeum (both venues are a short walk). The venues operates a busy, coffee retail bar. Evening Bars for auditorium shows, conferences 250 + The position is a hands-on position suitable for someone looking to take charge and make their own. That may be delivering a wedding of the highest standard at the Athenaeum, to bar service during one of our many shows at the Apex. Working with the onsite team to deliver pre show dining, conference and events, small meetings and large scale events. Essential Experience Knowledge of the catering industry in bars/retail and conferencing/Events. Previous experience in a similar role. Duties: To meet and greet clients on the day of the event, conduct housekeeping, confirming details and communicating any changes/ orders to relevant departments to ensure high quality service is delivered. Ensure a high standard of customer service is delivered at all times. Ensuring standards of food and beverage service in conference rooms and bars during the shows in the auditorium are maintained to the highest level. Ensuring function rooms are set up in accordance with function sheets liaison with onsite conference engineer for client AV / IT requirements. Building close working relationships with the onsite client and all team members to ensure repeat business. Work closely with the Events manager to ensure that the venues are fully staffed and the customer feels cared for. Be responsible for the direction, supervision, motivation, training and discipline of unit staff members. Effective communication with staff at all levels. Responsible for managing the recruitment, interviewing, inducting, training and appraisal of staff members in accordance with Seasoned policies and procedures. To be involved, with the Operations team, in the menu planning and costing, ensuring that margins are met. To carry out regular inspections and implement corrective action if required, communicate any maintenance issues to relevant parties. Ensure all financial data is filled out and sent to accounts on the correct day, checking the accuracy of returns. Safety and Hygiene: Ensure all kitchen and ancillary areas are maintained for high standards of health and safety and hygiene. Take all relevant steps to minimise risk ensuring these are acted on and reported. Ensure that all Seasoned Venues Policies for Food Safety, Health and Safety, Risk Assessments, HACCP and COSHH are implemented, managed, and adhered to at all times. We Offer You: Career progression. A competitive salary Free on site parking. Seasoned Venues are equal opportunities employers, we value diversity and are committed to providing equal employment opportunities. We believe that the more inclusive our environments are, the better our work will be. So, if you're looking to progress your career as our General Manager please apply via the button shown.
Net Zero Adviser This is an exciting opportunity to join our Net Zero team supporting businesses to calculate their carbon footprint and take action to improve their energy efficiency, reduce their energy bills and reduce their waste. This is a full time role. The salary offered is between £38,000 and £41,500 dependent on experience. We work remotely however, you will need to be able to travel to meetings/client premises in Buckinghamshire and the neighbouring counties. We have a competitive benefits package including a 10% non-contributory pension and the ability to earn up to 10% through our bonus scheme. More details about the benefits can be found on our website here . Reporting to our Climate Change Programme Manager you will be working with businesses to help them calculate their carbon footprint and to take action to reduce their energy usage and waste. Please detail in your application your previous experience of working with businesses in this capacity. Overall function of the role • To promote Net Zero to businesses through liaison with suppliers, partners, identified stakeholders and by working closely with the Ngage Marketing Team. • To help businesses identify their carbon footprint • To help businesses identify energy and resource efficiency projects. • To assist businesses with the grant/voucher applications and claim process. • To provide support and advice to other members of the team with routine enquiries concerning Net Zero. Key Tasks 1. To ensure employers' 'buy in' to establish their business's carbon footprint and to develop a working relationship to enable them to make savings through energy and resource efficiencies 2. To support businesses with their carbon saving calculations 3. Build and develop professional working relationships with key partners and contacts so that they are able to promote Net Zero on behalf of Ngage Solutions to businesses 4. Provide telephone and 1:1 support to SMEs to help identify solutions which best meet the energy needs of the business through supporting the development of energy and resource efficiency plans and their implementation, discuss business processes and the potential for building in good practice in energy and resource management. 5. Provide telephone support - to help resolve any queries and to account manage individuals through the process of applying for any grants/vouchers which may be available. 6. Provide a point of contact for enquiries relating to project delivery. 7. Work with colleagues to plan and implement promotional activities, that will reach key target markets. 8. Maintain and submit monthly reports on personal progress. 9. Ensure compliance with funders guidance and Ngage Solutions processes. 10. Undertake such other tasks as may be required from time to time. Person Specification Essential: • Demonstrable experience and knowledge of ways businesses can reduce energy/ waste/water usage • Proven experience and achievements in selling a product or service to business customers • An excellent telephone manner and experience of providing a rigorous and responsive customer facing service • A proven track record in working with businesses and/or individuals to reduce their carbon footprint • Proven ability to achieve targets • Able and willing to attend meetings and events at locations across Buckinghamshire, and occasionally further afield, and occasionally outside normal working hours • Educated to 'A' Level or above with suitable relevant experience • A full driving licence and access to a car insured for business use Desirable: • Knowledge of SPF funding guidelines • A keen and demonstrable interest in economic development and environmental and sustainable issues • Experience identifying, engaging, and working with key partners to promote a project or service Applications Applications to be submitted by email to with a covering letter and CV. Equality, Diversity and Inclusion Equality, diversity and inclusion is a priority for us. We commit to consider applicants and employ people without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We are a Disability Confident Employer . We welcome applications from candidates regardless of their disability status. Please give us a call ( and ask for HR) or email us ( ) if you need us to make any changes to our application or interview process to ensure you can actively participate - we will try our best to accommodate you. We aim to interview all applicants with a disability who meet the essential criteria of the role. Applications will be reviewed on a daily basis, therefore the job advert may be removed once we've received sufficient applications. Ngage Solutions is a wholly owned subsidiary of Buckinghamshire Business First ()
May 18, 2024
Full time
Net Zero Adviser This is an exciting opportunity to join our Net Zero team supporting businesses to calculate their carbon footprint and take action to improve their energy efficiency, reduce their energy bills and reduce their waste. This is a full time role. The salary offered is between £38,000 and £41,500 dependent on experience. We work remotely however, you will need to be able to travel to meetings/client premises in Buckinghamshire and the neighbouring counties. We have a competitive benefits package including a 10% non-contributory pension and the ability to earn up to 10% through our bonus scheme. More details about the benefits can be found on our website here . Reporting to our Climate Change Programme Manager you will be working with businesses to help them calculate their carbon footprint and to take action to reduce their energy usage and waste. Please detail in your application your previous experience of working with businesses in this capacity. Overall function of the role • To promote Net Zero to businesses through liaison with suppliers, partners, identified stakeholders and by working closely with the Ngage Marketing Team. • To help businesses identify their carbon footprint • To help businesses identify energy and resource efficiency projects. • To assist businesses with the grant/voucher applications and claim process. • To provide support and advice to other members of the team with routine enquiries concerning Net Zero. Key Tasks 1. To ensure employers' 'buy in' to establish their business's carbon footprint and to develop a working relationship to enable them to make savings through energy and resource efficiencies 2. To support businesses with their carbon saving calculations 3. Build and develop professional working relationships with key partners and contacts so that they are able to promote Net Zero on behalf of Ngage Solutions to businesses 4. Provide telephone and 1:1 support to SMEs to help identify solutions which best meet the energy needs of the business through supporting the development of energy and resource efficiency plans and their implementation, discuss business processes and the potential for building in good practice in energy and resource management. 5. Provide telephone support - to help resolve any queries and to account manage individuals through the process of applying for any grants/vouchers which may be available. 6. Provide a point of contact for enquiries relating to project delivery. 7. Work with colleagues to plan and implement promotional activities, that will reach key target markets. 8. Maintain and submit monthly reports on personal progress. 9. Ensure compliance with funders guidance and Ngage Solutions processes. 10. Undertake such other tasks as may be required from time to time. Person Specification Essential: • Demonstrable experience and knowledge of ways businesses can reduce energy/ waste/water usage • Proven experience and achievements in selling a product or service to business customers • An excellent telephone manner and experience of providing a rigorous and responsive customer facing service • A proven track record in working with businesses and/or individuals to reduce their carbon footprint • Proven ability to achieve targets • Able and willing to attend meetings and events at locations across Buckinghamshire, and occasionally further afield, and occasionally outside normal working hours • Educated to 'A' Level or above with suitable relevant experience • A full driving licence and access to a car insured for business use Desirable: • Knowledge of SPF funding guidelines • A keen and demonstrable interest in economic development and environmental and sustainable issues • Experience identifying, engaging, and working with key partners to promote a project or service Applications Applications to be submitted by email to with a covering letter and CV. Equality, Diversity and Inclusion Equality, diversity and inclusion is a priority for us. We commit to consider applicants and employ people without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We are a Disability Confident Employer . We welcome applications from candidates regardless of their disability status. Please give us a call ( and ask for HR) or email us ( ) if you need us to make any changes to our application or interview process to ensure you can actively participate - we will try our best to accommodate you. We aim to interview all applicants with a disability who meet the essential criteria of the role. Applications will be reviewed on a daily basis, therefore the job advert may be removed once we've received sufficient applications. Ngage Solutions is a wholly owned subsidiary of Buckinghamshire Business First ()
Head of Strategic Transport & Highways 3 months, Inside IR35 Lewisham About the role To provide strategic leadership, direction, management and control in the delivery of the Council's Strategic Transport & Highways service, within a performance, risk management and value for money framework. Responsibilities To be responsible for the effective management, planning and monitoring of large and complex budgets associated with all Strategic Transport functions including: Deliver effective monitoring of service providers to ensure that contracts and associated services are delivered on time and within budget and monitored via the councils' performance and finance systems. To provide corporate advice on strategic Transport related matters, represent the Council on cross Borough and London-wide transport groups and initiatives including being the key point of liaison with Transport for London (including production of the Borough's Local Implementation Plan). To manage the highway network by developing, introducing and maintaining policies and standards that support with the delivery of the Council's strategic objectives. To brief and engage consultants, contractors, specialists and suppliers to ensure services are effectively and compliantly commissioned and delivered. Provide, advice, support and leadership to these activities in support of business activities, ensuring that objectives are achieved. Take ultimate responsibility for the management, direction and control of both directly employed staff, consultants and other service providers in the delivery of the service, establishing and negotiating options and solutions and resolving conflict. To ensure effective design and delivery of routine work and capital work programmes including effective contract management of service providers. To develop, maintain and implement the Council's Highway Asset management plan; to develop appropriate highway investment programmes that will utilise available resources to maximise efficiency, address issues through customer feedback and maintain a safe and high quality network for the borough. About the Candidate Educated to degree level or equivalent with evidence of continuous professional or managerial development. To hold corporate membership of either a highways and transport related professional body, and/or relevant experience A demonstrable track record of managing a highways service in a London Local Authority and a knowledge of the interrelationship between London Boroughs and Transport for London Extensive knowledge of transport and highways processes and asset management A successful track record of leading and managing complex and rigorous organisational change and driving though new ways of working in a large, complex organisation as a senior manager. Excellent understanding of the issues facing the management of a public sector organisation in the current climate. Extensive knowledge of local authority budgetary arrangements, accounting systems and financial management. Significant experience of managing complex budgets and delivering challenging savings targets in a public sector environment. Knowledge and practical application of procurement procedures and tender evaluation techniques. A knowledge and understanding of the requirements of the Highways Act, Traffic Management Act and associated legislation. If interested in the role, please contact me at
May 18, 2024
Full time
Head of Strategic Transport & Highways 3 months, Inside IR35 Lewisham About the role To provide strategic leadership, direction, management and control in the delivery of the Council's Strategic Transport & Highways service, within a performance, risk management and value for money framework. Responsibilities To be responsible for the effective management, planning and monitoring of large and complex budgets associated with all Strategic Transport functions including: Deliver effective monitoring of service providers to ensure that contracts and associated services are delivered on time and within budget and monitored via the councils' performance and finance systems. To provide corporate advice on strategic Transport related matters, represent the Council on cross Borough and London-wide transport groups and initiatives including being the key point of liaison with Transport for London (including production of the Borough's Local Implementation Plan). To manage the highway network by developing, introducing and maintaining policies and standards that support with the delivery of the Council's strategic objectives. To brief and engage consultants, contractors, specialists and suppliers to ensure services are effectively and compliantly commissioned and delivered. Provide, advice, support and leadership to these activities in support of business activities, ensuring that objectives are achieved. Take ultimate responsibility for the management, direction and control of both directly employed staff, consultants and other service providers in the delivery of the service, establishing and negotiating options and solutions and resolving conflict. To ensure effective design and delivery of routine work and capital work programmes including effective contract management of service providers. To develop, maintain and implement the Council's Highway Asset management plan; to develop appropriate highway investment programmes that will utilise available resources to maximise efficiency, address issues through customer feedback and maintain a safe and high quality network for the borough. About the Candidate Educated to degree level or equivalent with evidence of continuous professional or managerial development. To hold corporate membership of either a highways and transport related professional body, and/or relevant experience A demonstrable track record of managing a highways service in a London Local Authority and a knowledge of the interrelationship between London Boroughs and Transport for London Extensive knowledge of transport and highways processes and asset management A successful track record of leading and managing complex and rigorous organisational change and driving though new ways of working in a large, complex organisation as a senior manager. Excellent understanding of the issues facing the management of a public sector organisation in the current climate. Extensive knowledge of local authority budgetary arrangements, accounting systems and financial management. Significant experience of managing complex budgets and delivering challenging savings targets in a public sector environment. Knowledge and practical application of procurement procedures and tender evaluation techniques. A knowledge and understanding of the requirements of the Highways Act, Traffic Management Act and associated legislation. If interested in the role, please contact me at
Operations Coordinator Widnes An opportunity to work in a national leading supplier of fire & security services within the Social Housing sector, the company has years of experience and are growing fast, they are looking for an experienced Operations Operator to join a successful and motivated team. Package £22,300 - £25,000 Full Time Career Progression opportunities 22 days holiday Main Responsibilities Effectively scheduling of engineers to cover reactive and servicing jobs across a customer contract through outlined booking processes and the use of a job management system. Ensure allocated jobs with engineers are completed and the scheduling process is properly closed out. Escalate any scheduling issues or concerns to the Team Leader who will be able to address with the engineer, or in liaison with the Contract Manager and/or customer. Support the contract with administrative tasks as required, such as billing, producing WIP reports to maintain the job management system ensuring all records are accurate and status updates progressed. Knowledge and Experience Solid understanding of planning systems, considering geographical locations to schedule engineers as efficiently as possible. Proficiency in MS Office (MS Excel and MS PowerPoint, in particular). Excellent time management skills and the ability to prioritise workload. Excellent written and verbal communication skills, as our servicing engineers will be relying on you to share key information on a day-to-day basis. Strong organisational skills with the ability to multi-task whilst maintaining a high attention to detail. If you are local to the area and seeking a new Operations Coordinator position, then please apply now. If your application is successful a 4way member will be in touch.
May 18, 2024
Full time
Operations Coordinator Widnes An opportunity to work in a national leading supplier of fire & security services within the Social Housing sector, the company has years of experience and are growing fast, they are looking for an experienced Operations Operator to join a successful and motivated team. Package £22,300 - £25,000 Full Time Career Progression opportunities 22 days holiday Main Responsibilities Effectively scheduling of engineers to cover reactive and servicing jobs across a customer contract through outlined booking processes and the use of a job management system. Ensure allocated jobs with engineers are completed and the scheduling process is properly closed out. Escalate any scheduling issues or concerns to the Team Leader who will be able to address with the engineer, or in liaison with the Contract Manager and/or customer. Support the contract with administrative tasks as required, such as billing, producing WIP reports to maintain the job management system ensuring all records are accurate and status updates progressed. Knowledge and Experience Solid understanding of planning systems, considering geographical locations to schedule engineers as efficiently as possible. Proficiency in MS Office (MS Excel and MS PowerPoint, in particular). Excellent time management skills and the ability to prioritise workload. Excellent written and verbal communication skills, as our servicing engineers will be relying on you to share key information on a day-to-day basis. Strong organisational skills with the ability to multi-task whilst maintaining a high attention to detail. If you are local to the area and seeking a new Operations Coordinator position, then please apply now. If your application is successful a 4way member will be in touch.
Acorn by Synergie is pleased to be supporting the Welsh Sports Association in their search for an Administrative Officer. This role is part time 3 days per week. Details on how to apply at the bottom of the advert. Job Title: Administrative Officer (0.6 FTE)Reporting to: Business Support ManagerSalary: £22,000 - £23,000 per annum, pro rata.The main purpose of the role is to provide an efficient and responsive administration service to the Welsh Sports Association (WSA) and its members. The post-holder will be the first point of contact for initial enquiries and shall play a key customer service role in all aspects of the business, particularly within the context of our safeguarding services. The ability to speak Welsh is advantageous. Full training will be provided to the successful candidate. Key Responsibilities: Responding to general queries on all matters relating to the WSA and its trading company Vibrant Nation, which includes the bilingual DBS helpline. Building strong relationships with staff and external stakeholders who use our DBS Service. Answering incoming calls and redirecting to relevant team member. Providing customer support when able or redirecting to relevant department. Supporting the administration of the WSA's DBS service. Support the provision of current contracts, projects & membership services, which will include: Co-ordination of meetings. Liaison with the call handler service for the provision of the members' helpline. Administration services to other organisations as decided by WSA. Procuring the best rates when booking venues, transport and accommodation for the WSA team when required. All and any other duties as reasonably requested by the Business Support Manager. Person Specification: Education, Experience and Qualifications: Proven experience in an administrative role, preferably in an office environment. Additional qualifications in office administration, business administration, or related fields are advantageous. Essential: Excellent customer service and communication skills. Strong organisational skills and time management abilities. Ability to multitask and prioritise tasks effectively. Experience with office software such as Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and administrative systems. Problem-solving skills and ability to work independently as well as part of a team. Reliability and dependability in meeting job responsibilities and deadlines. Good attention to detail. Flexible approach to working hours when required. Desirable Experience with customer service or client-facing roles Ability to speak Welsh. Please note that part of the interview will be conducted in Welsh. Knowledge of the Sport and Leisure sector How to Apply To apply for this role, please send your CV and a one-page cover letter outlining why you believe you are suitable for the role evidencing against the job description and person specification to s Closing date for applications is Tuesday 7th May 2024Interview date: Wednesday 15th May 2024 The Welsh Sports Association offers good working conditions in a city centre office, with free parking. We have a hybrid working policy, a healthcare plan and a Nest Personal Pension Scheme. The WSA strives to become a leading employer that reflects the communities of Wales while creating an inclusive, diverse and supportive workplace for all employees. As an equal opportunities employer, we welcome applications from women and individuals who identify as LGBTQ+, Black, Asian, and Mixed-Heritage backgrounds. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. All applicants must have the right to work in the UK. For more information please contact Steffan Howells on or e-mail s Acorn by Synergie acts as an employment agency for permanent recruitment.
May 18, 2024
Full time
Acorn by Synergie is pleased to be supporting the Welsh Sports Association in their search for an Administrative Officer. This role is part time 3 days per week. Details on how to apply at the bottom of the advert. Job Title: Administrative Officer (0.6 FTE)Reporting to: Business Support ManagerSalary: £22,000 - £23,000 per annum, pro rata.The main purpose of the role is to provide an efficient and responsive administration service to the Welsh Sports Association (WSA) and its members. The post-holder will be the first point of contact for initial enquiries and shall play a key customer service role in all aspects of the business, particularly within the context of our safeguarding services. The ability to speak Welsh is advantageous. Full training will be provided to the successful candidate. Key Responsibilities: Responding to general queries on all matters relating to the WSA and its trading company Vibrant Nation, which includes the bilingual DBS helpline. Building strong relationships with staff and external stakeholders who use our DBS Service. Answering incoming calls and redirecting to relevant team member. Providing customer support when able or redirecting to relevant department. Supporting the administration of the WSA's DBS service. Support the provision of current contracts, projects & membership services, which will include: Co-ordination of meetings. Liaison with the call handler service for the provision of the members' helpline. Administration services to other organisations as decided by WSA. Procuring the best rates when booking venues, transport and accommodation for the WSA team when required. All and any other duties as reasonably requested by the Business Support Manager. Person Specification: Education, Experience and Qualifications: Proven experience in an administrative role, preferably in an office environment. Additional qualifications in office administration, business administration, or related fields are advantageous. Essential: Excellent customer service and communication skills. Strong organisational skills and time management abilities. Ability to multitask and prioritise tasks effectively. Experience with office software such as Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and administrative systems. Problem-solving skills and ability to work independently as well as part of a team. Reliability and dependability in meeting job responsibilities and deadlines. Good attention to detail. Flexible approach to working hours when required. Desirable Experience with customer service or client-facing roles Ability to speak Welsh. Please note that part of the interview will be conducted in Welsh. Knowledge of the Sport and Leisure sector How to Apply To apply for this role, please send your CV and a one-page cover letter outlining why you believe you are suitable for the role evidencing against the job description and person specification to s Closing date for applications is Tuesday 7th May 2024Interview date: Wednesday 15th May 2024 The Welsh Sports Association offers good working conditions in a city centre office, with free parking. We have a hybrid working policy, a healthcare plan and a Nest Personal Pension Scheme. The WSA strives to become a leading employer that reflects the communities of Wales while creating an inclusive, diverse and supportive workplace for all employees. As an equal opportunities employer, we welcome applications from women and individuals who identify as LGBTQ+, Black, Asian, and Mixed-Heritage backgrounds. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. All applicants must have the right to work in the UK. For more information please contact Steffan Howells on or e-mail s Acorn by Synergie acts as an employment agency for permanent recruitment.
The Design and Technical teams are involved in all aspects of housing design and innovation, this team is also responsible for researching the best materials, at the best cost. In terms of design, there's the sheer variety of our sites, many of them using existing buildings, and all of them with unique problems to solve. Then there's the question of new materials and our drive for sustainability and value, all in the face of ever changing building and environmental legislation. Most of the people in this team have an architectural or engineering background, and for all, we offer the opportunity to gain expertise in design and project management in a thought-provoking setting. Reporting to the Technical Director, to support them in ensuring that the Technical team are fully resourced and well-directed, with clear guide lines to their own job responsibilities, and are provided with full support in achieving these, in terms of communication, training and development, and the organisation of the department's workload. You will be expected to: Assess potential developments and production of detailed technical reports, including site visits with the appropriate members of the management team to ensure the best cost engineered solution is produced for the land (or vice versa) Effectively manage the Team on a daily basis (Internal and External) to ensure the provision of required level of services in a pro-active and professional manner to enable other departments to fulfil their role Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure staff are fully motivated to achieve best performance to meet the company's needs Co-ordinate production information to a written programme to ensure company targets are met for a controlled and cost effective finish to the sites Ensure provision of drawings to site on a weekly basis & as appropriate Establish and enforce quality and standards in schemes, and maintain the good image of the company Ensure that schemes are designed to BDW standards to suit building, marketing and economic considerations, as well as be competitive in design terms: the schemes are produced within a time limit to suit programme deadlines (Building and Marketing) and must take into account many external factors e.g. Local Authority Planning and Highways, Drainage undertakers, Drainage Boards, Service companies, Local Committees, Action Groups and Resident issues as required Production of engineering site feasibilities as instructed by the land department, with liaison with heads of department & outside authorities and agencies to ensure complies with the required standards and business needs Establish good working relationships with Site staff and Department Heads to ensure schemes are constructed as intended and to encourage feedback for inclusion in future schemes to avoid wastage and improve the engineered solutions Comply with responsibilities as defined in the Group's Health, Safety & Environment Policy and ensure compliance with the same throughout the team. Implement new ideas and methods and continue to seek ways of both improving contribution to the organisation's goals and enhancing the reputation of the company Develop good working relationships with Local Authorities and ensure knowledge of the peculiarities of the Local Authorities, and knowledge of the many techniques applicable to the Housing Industry to ensure easy approvals and fast, marketable, economic house building What you'll need? To be successful in the role, we are looking for: High potential with ability to succeed Technical Director within 12-18 months An excellent team motivator with the drive and tenacity to achieve the goals of the business Excellent communicator, with high detail orientation Extensive experience of working within established development methodologies Ability to prioritise tasks to meet changing business needs Demonstrable effective experience of working for a major company in a similar role or at the level of Design/Technical/Commercial Manager Knowledge and understanding of the major functions within the remit of Technical services and how they impact on site acquisition and development Individual who is qualified as an Engineer or a Quantity Surveyor - HNC in Engineering, RIBA qualified or NVQ Level 5 in a relevant subject Knowledge and aptitude to identify those issues which impact on land value or development costs and to make the correct 'allowances Our Company and Benefits We've been nationally recognised as a 5 star housebuilder since 2009 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Developments PLC and specifically for this role we offer: Competitive Bonus Scheme Private Medical Cover - Family Cover Annual Health Assessment 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days)
May 18, 2024
Full time
The Design and Technical teams are involved in all aspects of housing design and innovation, this team is also responsible for researching the best materials, at the best cost. In terms of design, there's the sheer variety of our sites, many of them using existing buildings, and all of them with unique problems to solve. Then there's the question of new materials and our drive for sustainability and value, all in the face of ever changing building and environmental legislation. Most of the people in this team have an architectural or engineering background, and for all, we offer the opportunity to gain expertise in design and project management in a thought-provoking setting. Reporting to the Technical Director, to support them in ensuring that the Technical team are fully resourced and well-directed, with clear guide lines to their own job responsibilities, and are provided with full support in achieving these, in terms of communication, training and development, and the organisation of the department's workload. You will be expected to: Assess potential developments and production of detailed technical reports, including site visits with the appropriate members of the management team to ensure the best cost engineered solution is produced for the land (or vice versa) Effectively manage the Team on a daily basis (Internal and External) to ensure the provision of required level of services in a pro-active and professional manner to enable other departments to fulfil their role Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure staff are fully motivated to achieve best performance to meet the company's needs Co-ordinate production information to a written programme to ensure company targets are met for a controlled and cost effective finish to the sites Ensure provision of drawings to site on a weekly basis & as appropriate Establish and enforce quality and standards in schemes, and maintain the good image of the company Ensure that schemes are designed to BDW standards to suit building, marketing and economic considerations, as well as be competitive in design terms: the schemes are produced within a time limit to suit programme deadlines (Building and Marketing) and must take into account many external factors e.g. Local Authority Planning and Highways, Drainage undertakers, Drainage Boards, Service companies, Local Committees, Action Groups and Resident issues as required Production of engineering site feasibilities as instructed by the land department, with liaison with heads of department & outside authorities and agencies to ensure complies with the required standards and business needs Establish good working relationships with Site staff and Department Heads to ensure schemes are constructed as intended and to encourage feedback for inclusion in future schemes to avoid wastage and improve the engineered solutions Comply with responsibilities as defined in the Group's Health, Safety & Environment Policy and ensure compliance with the same throughout the team. Implement new ideas and methods and continue to seek ways of both improving contribution to the organisation's goals and enhancing the reputation of the company Develop good working relationships with Local Authorities and ensure knowledge of the peculiarities of the Local Authorities, and knowledge of the many techniques applicable to the Housing Industry to ensure easy approvals and fast, marketable, economic house building What you'll need? To be successful in the role, we are looking for: High potential with ability to succeed Technical Director within 12-18 months An excellent team motivator with the drive and tenacity to achieve the goals of the business Excellent communicator, with high detail orientation Extensive experience of working within established development methodologies Ability to prioritise tasks to meet changing business needs Demonstrable effective experience of working for a major company in a similar role or at the level of Design/Technical/Commercial Manager Knowledge and understanding of the major functions within the remit of Technical services and how they impact on site acquisition and development Individual who is qualified as an Engineer or a Quantity Surveyor - HNC in Engineering, RIBA qualified or NVQ Level 5 in a relevant subject Knowledge and aptitude to identify those issues which impact on land value or development costs and to make the correct 'allowances Our Company and Benefits We've been nationally recognised as a 5 star housebuilder since 2009 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Developments PLC and specifically for this role we offer: Competitive Bonus Scheme Private Medical Cover - Family Cover Annual Health Assessment 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days)
Job Title: Internal Sales Coordinator Salary: 23,000 - 26,000 per annum + Company Bonus + Benefits Location: Pontefract, West Yorkshire Job Type: Full Time, Permanent About the Company: Established over 30 years ago Intastop have evolved into a leading market supplier of Door, Wall and Anti-Ligature products. We have been leading the way in the specialist fields of anti-ligature products and door and wall protection for 30 years. This pedigree, combined with the company's commitment to new product development and leading-edge innovation, ensures Intastop remains a leading manufacturer and supplier to the healthcare, care homes, public and leisure build markets. We are highly profitable SME and have recently relocated our head office to South Kirkby, Pontefract to expand the business further. Duties & Responsibilities: Working with both the in-house sales personnel and the field sales team you will be responsible for internal sales lead generation in the designated territory, increasing sales order intake, new customers, repeat business and conversion of quotes. Working closely alongside Area Sales Manager in the buying and working platforms across all product ranges. Developing sales opportunities through phone, email, online chat system and pre-qualified leads Answering and resolving customer queries via phone, email, and online chat system Increase conversion rates form quotes to orders Follow up on incoming enquiries and sample requests Work with Area Sales Manager on sales forecasting & pipelines for the territory to build relationships in the area Assist in achieving monthly sales targets Assist in providing a professional and excellent level of customer service with existing and new customers Assist in creating visits for external sales team Accurately processing quotes, orders and using SAP system as required and in accordance with KPI's The Candidate: Key skills and competencies: Sales experience in a business-to-business environment Good Administration/organisation skills; ability to multitask & prioritise Working knowledge of Microsoft Office & relevant CRM system Excellent written and verbal communication skills with good telephone manner Enthusiastic, driven, motivated and a team player Benefits: Company bonus scheme Competitive holiday package Flexible working. (early finish at 1.30pm for 3 out of 4 Fridays) Pension scheme (4% company contribution) Health Scheme Employee benefits scheme (discount on shopping, days out and holidays, access to counselling and an on-line GP service) Death In Service Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Support, Business Development, Internal Sales Support, Internal Sales, Sales Development, Internal Sales Coordinator, Senior Sales Support, Account Management, Client Liaison Officer, Client Support, Client Services Support, Office Manager, Office Coordinator, Senior Sales Administrator, Commercial Sales Coordinator, Client Relations Coordinator, Sales Operations, Sales Liaison Coordinator may also be considered for this role.
May 18, 2024
Full time
Job Title: Internal Sales Coordinator Salary: 23,000 - 26,000 per annum + Company Bonus + Benefits Location: Pontefract, West Yorkshire Job Type: Full Time, Permanent About the Company: Established over 30 years ago Intastop have evolved into a leading market supplier of Door, Wall and Anti-Ligature products. We have been leading the way in the specialist fields of anti-ligature products and door and wall protection for 30 years. This pedigree, combined with the company's commitment to new product development and leading-edge innovation, ensures Intastop remains a leading manufacturer and supplier to the healthcare, care homes, public and leisure build markets. We are highly profitable SME and have recently relocated our head office to South Kirkby, Pontefract to expand the business further. Duties & Responsibilities: Working with both the in-house sales personnel and the field sales team you will be responsible for internal sales lead generation in the designated territory, increasing sales order intake, new customers, repeat business and conversion of quotes. Working closely alongside Area Sales Manager in the buying and working platforms across all product ranges. Developing sales opportunities through phone, email, online chat system and pre-qualified leads Answering and resolving customer queries via phone, email, and online chat system Increase conversion rates form quotes to orders Follow up on incoming enquiries and sample requests Work with Area Sales Manager on sales forecasting & pipelines for the territory to build relationships in the area Assist in achieving monthly sales targets Assist in providing a professional and excellent level of customer service with existing and new customers Assist in creating visits for external sales team Accurately processing quotes, orders and using SAP system as required and in accordance with KPI's The Candidate: Key skills and competencies: Sales experience in a business-to-business environment Good Administration/organisation skills; ability to multitask & prioritise Working knowledge of Microsoft Office & relevant CRM system Excellent written and verbal communication skills with good telephone manner Enthusiastic, driven, motivated and a team player Benefits: Company bonus scheme Competitive holiday package Flexible working. (early finish at 1.30pm for 3 out of 4 Fridays) Pension scheme (4% company contribution) Health Scheme Employee benefits scheme (discount on shopping, days out and holidays, access to counselling and an on-line GP service) Death In Service Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Support, Business Development, Internal Sales Support, Internal Sales, Sales Development, Internal Sales Coordinator, Senior Sales Support, Account Management, Client Liaison Officer, Client Support, Client Services Support, Office Manager, Office Coordinator, Senior Sales Administrator, Commercial Sales Coordinator, Client Relations Coordinator, Sales Operations, Sales Liaison Coordinator may also be considered for this role.
Role: An exciting opportunity to join a small, ambitious new UK housewares company, with the full backing and support of our well-established overseas head office. Based in Ascot, in a small team, with a relaxed but hard-working atmosphere. Whilst initially a part time role, there is plenty of opportunity for the right candidate to grow with the company. Role objective: To provide full Office Management and Sales support to the sales team and wider business. This is a varied but rewarding role; ideal for someone who enjoys multitasking and delivering first class client service. Key Responsibilities: Sales Support: End to end order processing. Management of customer order database. Working with sales team to provide insight and data analysis. Ownership of forecasting file and overseeing stock management. Regular liaison and management of fulfilment warehouse. Maintaining strong relationships with customers and freight companies for effective tracking of orders and delivery status. Communicating frequently with warehouse to ensure accuracy of orders and stock control. Overseeing and managing return shipments and shortages. Shipping: Oversee and manage all export and import shipping and delivery processes. Coordinate with various internal and external departments to ensure timely deliveries. Ensure compliance with company policies and shipping legislation. Prepare and manage all necessary shipping documentation. Manage relationships with logistics service providers and freight forwarders. Resolve any issues that may arise during the shipping process. Accounts: Analysing and verifying supplier invoices. Processing and creation of customer invoices and credits. Marketing: Work with marketing team to manage UK requirements and contribute to marketing tactics and social media. Assisting with organisation of trade Shows. Maintaining asset database. Customer Services: Management of customer communications in timely and efficient manner. Office Management: The usual general duties required for the smooth and efficient running of an office. Organising required office meetings, preparing reports and taking minutes. HR: Management of UK team holiday tracker and absence. Person specification: Previous office management/fast-paced sales administration experience essential. Expert in Microsoft packages including Excel, Word, Outlook with the ability to pick up new software quickly. Experience in international shipping and/or logistics. Precise attention to detail and a commercial mindset. A professional manner, articulate with strong verbal and written communication skills, ability to work effectively with individuals at all levels. High efficiency, organisational and time management skills with ability to multitask and work under pressure. Ability to prioritise workload and work independently without instruction. Team player with flexible, can-do attitude. A foreign language French/German/Dutch would be beneficial.
May 18, 2024
Full time
Role: An exciting opportunity to join a small, ambitious new UK housewares company, with the full backing and support of our well-established overseas head office. Based in Ascot, in a small team, with a relaxed but hard-working atmosphere. Whilst initially a part time role, there is plenty of opportunity for the right candidate to grow with the company. Role objective: To provide full Office Management and Sales support to the sales team and wider business. This is a varied but rewarding role; ideal for someone who enjoys multitasking and delivering first class client service. Key Responsibilities: Sales Support: End to end order processing. Management of customer order database. Working with sales team to provide insight and data analysis. Ownership of forecasting file and overseeing stock management. Regular liaison and management of fulfilment warehouse. Maintaining strong relationships with customers and freight companies for effective tracking of orders and delivery status. Communicating frequently with warehouse to ensure accuracy of orders and stock control. Overseeing and managing return shipments and shortages. Shipping: Oversee and manage all export and import shipping and delivery processes. Coordinate with various internal and external departments to ensure timely deliveries. Ensure compliance with company policies and shipping legislation. Prepare and manage all necessary shipping documentation. Manage relationships with logistics service providers and freight forwarders. Resolve any issues that may arise during the shipping process. Accounts: Analysing and verifying supplier invoices. Processing and creation of customer invoices and credits. Marketing: Work with marketing team to manage UK requirements and contribute to marketing tactics and social media. Assisting with organisation of trade Shows. Maintaining asset database. Customer Services: Management of customer communications in timely and efficient manner. Office Management: The usual general duties required for the smooth and efficient running of an office. Organising required office meetings, preparing reports and taking minutes. HR: Management of UK team holiday tracker and absence. Person specification: Previous office management/fast-paced sales administration experience essential. Expert in Microsoft packages including Excel, Word, Outlook with the ability to pick up new software quickly. Experience in international shipping and/or logistics. Precise attention to detail and a commercial mindset. A professional manner, articulate with strong verbal and written communication skills, ability to work effectively with individuals at all levels. High efficiency, organisational and time management skills with ability to multitask and work under pressure. Ability to prioritise workload and work independently without instruction. Team player with flexible, can-do attitude. A foreign language French/German/Dutch would be beneficial.
We are currently working with an established contractor based within Bristol, who are looking to add a Customer Liaison Officer to focus on one of their key client accounts. With this role there is a benefit of a pension contribution and onsite parking. If you are an experienced Contract Support Officer or Client Liaison Officer this role may be for you.Service SchedulerSalary: From £26,000Working Hours: Monday - FridayLocation: ReadingAs a Service Scheduler you will be working on the Contract Support Team assisting with: Chasing quotations and works, following up on jobs Liaising with various internal departments to develop and carryout new opportunities Sorting PO's, ordering parts and organising invoices where required General administration duties Working closely with the service manager to upkeep high level of service provided Scheduling work, ensuring diaries are maintained with accurate information Maintaining and creating strong relationships with customers, attending meetings and visits Main point of contact for customers and clients, managing and improving the way operations are run To be successful in this Service Scheduler role you will need to: Be experienced within a customer facing environment Be experienced within a Facilities Management/ Construction environment Have great communication, customer service and organisational skills Previous scheduling experience The benefits of this Service Scheduler role are: Friendly work environment Free parking Pension contribution Social committee If you would like the sound of this Customer Liaison Officer role please apply here or send your CV to or call
May 18, 2024
Full time
We are currently working with an established contractor based within Bristol, who are looking to add a Customer Liaison Officer to focus on one of their key client accounts. With this role there is a benefit of a pension contribution and onsite parking. If you are an experienced Contract Support Officer or Client Liaison Officer this role may be for you.Service SchedulerSalary: From £26,000Working Hours: Monday - FridayLocation: ReadingAs a Service Scheduler you will be working on the Contract Support Team assisting with: Chasing quotations and works, following up on jobs Liaising with various internal departments to develop and carryout new opportunities Sorting PO's, ordering parts and organising invoices where required General administration duties Working closely with the service manager to upkeep high level of service provided Scheduling work, ensuring diaries are maintained with accurate information Maintaining and creating strong relationships with customers, attending meetings and visits Main point of contact for customers and clients, managing and improving the way operations are run To be successful in this Service Scheduler role you will need to: Be experienced within a customer facing environment Be experienced within a Facilities Management/ Construction environment Have great communication, customer service and organisational skills Previous scheduling experience The benefits of this Service Scheduler role are: Friendly work environment Free parking Pension contribution Social committee If you would like the sound of this Customer Liaison Officer role please apply here or send your CV to or call
Business Support Officer Hackney Job Role This job role is to provide comprehensive, customer focused, administrative, data management, project and financial support to the surveying team. You will be expected to manage competing priorities, plan and manage your own workload, and use a wide range of ITC systems effectively. I am looking for someone with good communication skills and a strong commitment to team working and customer care are key requirements. The right candidate will have experience working within a repairs team and will be comfortable working in a high pressured environment. Key Accountabilities To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with.To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police.
May 17, 2024
Full time
Business Support Officer Hackney Job Role This job role is to provide comprehensive, customer focused, administrative, data management, project and financial support to the surveying team. You will be expected to manage competing priorities, plan and manage your own workload, and use a wide range of ITC systems effectively. I am looking for someone with good communication skills and a strong commitment to team working and customer care are key requirements. The right candidate will have experience working within a repairs team and will be comfortable working in a high pressured environment. Key Accountabilities To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with.To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police.
Global engineering contractor require a Commercial Contract Manager. Applicants need experience of the full commercial contract lifecycle within a project/programme delivery context, across; construction, engineering, oil & gas, civils, defence, energy, or similar sectors. The role is available on a 12 month FTC. The Commercial Contract Manager will work closely with Commercial Manager colleagues, but sit within a project delivery team made of senior engineering and customer stakeholders. As one of two Commercial resources on a large-scale project, the Commercial Contract Manager will be responsible for day-to-day project contract management activities and strategy development/implementation. There will be a strong focus on change control and post-signature activities such as extensions, claims and closeout. The Commercial Contract Manager will also support pre-signature and bid activities on new projects. Specific duties of the Commercial Contract Manager include: Support pre-signature bid activities from a commercial perspective Development of commercial strategy for the project and management of customer contracts on a day-to-day basis Generate contract notices such as Early Warnings and Compensation Events Negotiation of contractual claims Management of the change control process Scope Creep activities Mitigate and manage commercial risk Senior level customer and internal stakeholder liaison - typically Engineering and Project Directors Provide commercial support to senior managers and procurement, and participate in negotiations with customers and subcontracts Commercial Contract Manager applicants should meet the following criteria: Commercial Contract Management experience gained within the context of a large project or programme delivery Commercial Contract Management experience gained within; engineering, construction, defence, aerospace, oil & gas or energy industry Experience of the entire commercial contract lifecycle Experience with scope creep and change control Comfortable with a 12 month FTC contract and 2 days in London Degree or contract management qualification - IACCM , WCC preferred
May 17, 2024
Full time
Global engineering contractor require a Commercial Contract Manager. Applicants need experience of the full commercial contract lifecycle within a project/programme delivery context, across; construction, engineering, oil & gas, civils, defence, energy, or similar sectors. The role is available on a 12 month FTC. The Commercial Contract Manager will work closely with Commercial Manager colleagues, but sit within a project delivery team made of senior engineering and customer stakeholders. As one of two Commercial resources on a large-scale project, the Commercial Contract Manager will be responsible for day-to-day project contract management activities and strategy development/implementation. There will be a strong focus on change control and post-signature activities such as extensions, claims and closeout. The Commercial Contract Manager will also support pre-signature and bid activities on new projects. Specific duties of the Commercial Contract Manager include: Support pre-signature bid activities from a commercial perspective Development of commercial strategy for the project and management of customer contracts on a day-to-day basis Generate contract notices such as Early Warnings and Compensation Events Negotiation of contractual claims Management of the change control process Scope Creep activities Mitigate and manage commercial risk Senior level customer and internal stakeholder liaison - typically Engineering and Project Directors Provide commercial support to senior managers and procurement, and participate in negotiations with customers and subcontracts Commercial Contract Manager applicants should meet the following criteria: Commercial Contract Management experience gained within the context of a large project or programme delivery Commercial Contract Management experience gained within; engineering, construction, defence, aerospace, oil & gas or energy industry Experience of the entire commercial contract lifecycle Experience with scope creep and change control Comfortable with a 12 month FTC contract and 2 days in London Degree or contract management qualification - IACCM , WCC preferred
Job Title: Senior Order Processor Location: Corby Salary: 24000 - 25000 Remote Working: No Duration: Permanent Contract Pertemps are recruiting on behalf of our manufacturing client a Senior Order Processor. Ideally you will come from a manufacturing background. The Role: Organise and control the effective processing of customer orders to the highest standard. Specific Responsibilities: To ensure the accurate, efficient and cost effective processing of orders. To report the efficiency and accuracy of order processing. To assist with the technical checking of orders prior to manufacture. To ensure quick and efficient responses to all customer enquiries. To assist the Administration and Technical Manager to check and order non-standard items To assist the Administration and Technical Manager to check and order roofs and associated glazing. To assist the Administration and Technical Manager with the Corby site customer complaints, ensuring that all are recorded by category and resolved in a timely and efficient manner. To ensure effective liaison with the Operations and Finance functions and throughout the Sales and Marketing department. To ensure that all acknowledgements are sent out within 24 hours to 48 hours of receipt of a clean order. To ensure that production paperwork is available five working days before despatch. To assist with quotes, if necessary. Interested? Please click apply.
May 17, 2024
Full time
Job Title: Senior Order Processor Location: Corby Salary: 24000 - 25000 Remote Working: No Duration: Permanent Contract Pertemps are recruiting on behalf of our manufacturing client a Senior Order Processor. Ideally you will come from a manufacturing background. The Role: Organise and control the effective processing of customer orders to the highest standard. Specific Responsibilities: To ensure the accurate, efficient and cost effective processing of orders. To report the efficiency and accuracy of order processing. To assist with the technical checking of orders prior to manufacture. To ensure quick and efficient responses to all customer enquiries. To assist the Administration and Technical Manager to check and order non-standard items To assist the Administration and Technical Manager to check and order roofs and associated glazing. To assist the Administration and Technical Manager with the Corby site customer complaints, ensuring that all are recorded by category and resolved in a timely and efficient manner. To ensure effective liaison with the Operations and Finance functions and throughout the Sales and Marketing department. To ensure that all acknowledgements are sent out within 24 hours to 48 hours of receipt of a clean order. To ensure that production paperwork is available five working days before despatch. To assist with quotes, if necessary. Interested? Please click apply.
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission Nuvei's Solution and Implementation department includes a team of Solution Engineers who act as a technical and product consultant to existing and potential partnership or strategic clients ; a team of Operations Manager who act as the trusted advisors to our premium accounts, as well as a strategic focal and escalation point for corporate structure, business requirements and growth ; and Implementation Engineers who lead projects of client development process into Nuvei technical services and define system setup to allow smooth technical onboarding to utilize Nuvei technology. As a Director Solutions & Operations you will act as the expert for any technical and operational demands, liaison to our technology ecosystem, for Nuveis' products and features globally, while architecting solution with Nuvei payment services to our strategic accounts. You will own the vision and methodologies of the teams, coach and train new team members and direct the team to success in pre-sale, post-sale, operational delivery, and technical activities according to our global KPIs, by driving growth upon collaboration with other Directors, VPs, SVPs and C-Level on the commercial, product and technical departments and functions in the company and of Nuvei partners and clients. Key responsibilities include, but are not limited to: A key expert and leader with knowledge in payments, in SaaS and Acquiring technologies, integration frameworks and able to define, design and implement sophisticated techniques to deliver best-in-class technical product services. Ability to manage multiple tasks, teams, incidents and demands running in simultaneous timelines and collaborate in a global and remote environment, while working with versatile fields (technology, operational, product and business), while delivering white-gloved service to clients with proven results. A decisive enabler who makes things happen! Conversion of demands from our strategic accounts and delivery of optimized solutions and implementation techniques to best practices. Key responsibility for delivery of best-in-class business operational service and leading implementation projects with our strategic clients, while delivering highest authorization and conversion rates. A creative Tech & Ops driver, who defines most advance payment orchestrations with an out-of-the-box thinking and absorbing initiative to identify relevant platform setup for outstanding results. Identify and define product gaps and take a main role in shaping and designing the SAAS products (Front-End and Back-End products), payment features and Nuvei technology services. A people person, who loves to coach and direct others for achievements and fulfillment. Enthusiastic strategic leader who understands people and is experienced in building a winning squad to win all trophies. Highly skilled at applying consultative methodologies and solving implementation or business operational pain points, while architecting features and business connections into best-in-class solutions to answer business pressing demands. A leader who matrix managing payments solutions per required regulations, market demands, and complex needs for our strategic accounts. Heading and coordinating hundreds of projects and timelines, tasks, and product development efforts with both internal engineering teams and operational teams to define go-to-market strategies and solution processes. A proven strategic professional mentor for multiple teams of experts who deliver business demand and product technology to accommodate commercial needs. Establish operational service excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business Qualifications include, but are not limited to: +7 years of engineering management (i.e. software development, solution or implementation engineering) or +9 years in business operation (i.e. defining account business setup, driving) +7 years of hands-on integration and solution experience working as an Integration or Implementation engineer, or at least five (5) years of experience as a Sales Engineer / Solution manager. +5 years of experience within leadership role in the payment's industry. +4 years knowledge of proven work with SAAS technologies (SDKs, APIs, iFrame, Hypertext Transfer Protocol) and web applications (HTML, CSS, JavaScript, Single Sign-On, etc.). +2 years of leadership experience in senior management positions. B.S. in Information Systems, Industrial Engineering or related field. MBA or MSc is a requirement. Experience in monitoring and defining KPIs for multiple teams. Passionate about technology and customer service. Strong knowledge of data model and working knowledge of SQL. Creative thinker and experienced at understanding client's potential pain points. Ability to work in a fast-paced, deadline-driven start-up environment. Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you. Benefits Long Term Incentive Plan that creates an opportunity for all employees to financial benefit from Nuvei's growth 2.5 additional days of annual leave a quarter, if company hit quarterly targets Private Medical Insurance Working Language English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
May 17, 2024
Full time
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission Nuvei's Solution and Implementation department includes a team of Solution Engineers who act as a technical and product consultant to existing and potential partnership or strategic clients ; a team of Operations Manager who act as the trusted advisors to our premium accounts, as well as a strategic focal and escalation point for corporate structure, business requirements and growth ; and Implementation Engineers who lead projects of client development process into Nuvei technical services and define system setup to allow smooth technical onboarding to utilize Nuvei technology. As a Director Solutions & Operations you will act as the expert for any technical and operational demands, liaison to our technology ecosystem, for Nuveis' products and features globally, while architecting solution with Nuvei payment services to our strategic accounts. You will own the vision and methodologies of the teams, coach and train new team members and direct the team to success in pre-sale, post-sale, operational delivery, and technical activities according to our global KPIs, by driving growth upon collaboration with other Directors, VPs, SVPs and C-Level on the commercial, product and technical departments and functions in the company and of Nuvei partners and clients. Key responsibilities include, but are not limited to: A key expert and leader with knowledge in payments, in SaaS and Acquiring technologies, integration frameworks and able to define, design and implement sophisticated techniques to deliver best-in-class technical product services. Ability to manage multiple tasks, teams, incidents and demands running in simultaneous timelines and collaborate in a global and remote environment, while working with versatile fields (technology, operational, product and business), while delivering white-gloved service to clients with proven results. A decisive enabler who makes things happen! Conversion of demands from our strategic accounts and delivery of optimized solutions and implementation techniques to best practices. Key responsibility for delivery of best-in-class business operational service and leading implementation projects with our strategic clients, while delivering highest authorization and conversion rates. A creative Tech & Ops driver, who defines most advance payment orchestrations with an out-of-the-box thinking and absorbing initiative to identify relevant platform setup for outstanding results. Identify and define product gaps and take a main role in shaping and designing the SAAS products (Front-End and Back-End products), payment features and Nuvei technology services. A people person, who loves to coach and direct others for achievements and fulfillment. Enthusiastic strategic leader who understands people and is experienced in building a winning squad to win all trophies. Highly skilled at applying consultative methodologies and solving implementation or business operational pain points, while architecting features and business connections into best-in-class solutions to answer business pressing demands. A leader who matrix managing payments solutions per required regulations, market demands, and complex needs for our strategic accounts. Heading and coordinating hundreds of projects and timelines, tasks, and product development efforts with both internal engineering teams and operational teams to define go-to-market strategies and solution processes. A proven strategic professional mentor for multiple teams of experts who deliver business demand and product technology to accommodate commercial needs. Establish operational service excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business Qualifications include, but are not limited to: +7 years of engineering management (i.e. software development, solution or implementation engineering) or +9 years in business operation (i.e. defining account business setup, driving) +7 years of hands-on integration and solution experience working as an Integration or Implementation engineer, or at least five (5) years of experience as a Sales Engineer / Solution manager. +5 years of experience within leadership role in the payment's industry. +4 years knowledge of proven work with SAAS technologies (SDKs, APIs, iFrame, Hypertext Transfer Protocol) and web applications (HTML, CSS, JavaScript, Single Sign-On, etc.). +2 years of leadership experience in senior management positions. B.S. in Information Systems, Industrial Engineering or related field. MBA or MSc is a requirement. Experience in monitoring and defining KPIs for multiple teams. Passionate about technology and customer service. Strong knowledge of data model and working knowledge of SQL. Creative thinker and experienced at understanding client's potential pain points. Ability to work in a fast-paced, deadline-driven start-up environment. Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you. Benefits Long Term Incentive Plan that creates an opportunity for all employees to financial benefit from Nuvei's growth 2.5 additional days of annual leave a quarter, if company hit quarterly targets Private Medical Insurance Working Language English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
My client is a reputable and well-established business based in East Devon. They pride themselves on providing outstanding levels of service to their clients. They offer a friendly, welcoming and inclusive atmosphere and have lovely, well-equipped facilities. An exciting opportunity has opened up for a dynamic individual to join their long serving team in order to ensure sound financial systems and promote a client centred environment. This business offers an exciting long-term opportunity within a business that has a real family feel and who like to look after their staff. The company has an excellent culture and ethos with a dedicated team who are passionate about client care. They are seeking a dynamic, focused and experienced person with some financial experience who is great with people and who can lead by example. Main Duties of the role include:- Debt management Managing an inventory control system Driving the business strategy Managing and maintaining all office equipment Health & Safety Developing and maintaining strong links between key sites Maintaining an accurate pricing database Preparing reports HR responsibilities including monthly payroll adjustments Motivating staff and playing an active role in staff meetings Promoting quality improvement The successful person must have:- Excellent communication, both written and verbal Be a great team player with a pro-active and committed attitude to work Experience in a supervisory role Customer liaison skills and a drive to deliver a second to none customer experience An organised approach to work Compassionate/driven approach Professionalism and integrity This is a full-time role, Monday to Friday. The salary will be 27K- 32K (dependent on experience) and the company offers a generous benefits package. If you wish to become a crucial part of a fantastic company, then please get in touch with me today. Elite Staffing Solutions are acting as an Employment Agency for this role.
May 17, 2024
Full time
My client is a reputable and well-established business based in East Devon. They pride themselves on providing outstanding levels of service to their clients. They offer a friendly, welcoming and inclusive atmosphere and have lovely, well-equipped facilities. An exciting opportunity has opened up for a dynamic individual to join their long serving team in order to ensure sound financial systems and promote a client centred environment. This business offers an exciting long-term opportunity within a business that has a real family feel and who like to look after their staff. The company has an excellent culture and ethos with a dedicated team who are passionate about client care. They are seeking a dynamic, focused and experienced person with some financial experience who is great with people and who can lead by example. Main Duties of the role include:- Debt management Managing an inventory control system Driving the business strategy Managing and maintaining all office equipment Health & Safety Developing and maintaining strong links between key sites Maintaining an accurate pricing database Preparing reports HR responsibilities including monthly payroll adjustments Motivating staff and playing an active role in staff meetings Promoting quality improvement The successful person must have:- Excellent communication, both written and verbal Be a great team player with a pro-active and committed attitude to work Experience in a supervisory role Customer liaison skills and a drive to deliver a second to none customer experience An organised approach to work Compassionate/driven approach Professionalism and integrity This is a full-time role, Monday to Friday. The salary will be 27K- 32K (dependent on experience) and the company offers a generous benefits package. If you wish to become a crucial part of a fantastic company, then please get in touch with me today. Elite Staffing Solutions are acting as an Employment Agency for this role.
Brook Street (UK) Ltd are recruiting Clerical Officer's for our leading Public Sector client Education Authority Northern Ireland, Belfast. As the Clerical Officer, within the Free School Meals Dept , you will provide advice and assistance to Education Authority officers, customers, the public and other professionals for agreed aspects of the service and as directed by the Programme Manager. You will provide efficient administrative support for the daily functional and operational staff. You will be proficient in MS Packages such as Excel, Outlook and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties: Examples of work performed will include but not be restricted to: Collating and analysing information or data, submitting results in a written report Overseeing administrative procedures and processes Assisting with budget preparation and control, if required Acting as an administrative liaison with internal and / or external sources Preparing routine correspondence Supporting good customer service both face to face and via telephony. Essential Criteria: Five GCSEs at Grade C or above or equivalent (including English Language or equivalent) Ability to demonstrate clerical / administrative experience in an office environment. Good communication skills, both oral and written You will benefit from: Full training and induction Pension Scheme Work with a leading Public Sector Organisation Competitive rates of pay Accrue holiday hours as you work Brook Street (UK) Ltd back office support and mentoring No weekend work (Typical shift pattern Mon-Fri 9am-5pm) Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. The rate of pay is 11.91 per hour, the hours of work are 36hrs per week Monday to Friday.
May 17, 2024
Seasonal
Brook Street (UK) Ltd are recruiting Clerical Officer's for our leading Public Sector client Education Authority Northern Ireland, Belfast. As the Clerical Officer, within the Free School Meals Dept , you will provide advice and assistance to Education Authority officers, customers, the public and other professionals for agreed aspects of the service and as directed by the Programme Manager. You will provide efficient administrative support for the daily functional and operational staff. You will be proficient in MS Packages such as Excel, Outlook and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties: Examples of work performed will include but not be restricted to: Collating and analysing information or data, submitting results in a written report Overseeing administrative procedures and processes Assisting with budget preparation and control, if required Acting as an administrative liaison with internal and / or external sources Preparing routine correspondence Supporting good customer service both face to face and via telephony. Essential Criteria: Five GCSEs at Grade C or above or equivalent (including English Language or equivalent) Ability to demonstrate clerical / administrative experience in an office environment. Good communication skills, both oral and written You will benefit from: Full training and induction Pension Scheme Work with a leading Public Sector Organisation Competitive rates of pay Accrue holiday hours as you work Brook Street (UK) Ltd back office support and mentoring No weekend work (Typical shift pattern Mon-Fri 9am-5pm) Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. The rate of pay is 11.91 per hour, the hours of work are 36hrs per week Monday to Friday.
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Role: Ping Identity is seeking a Vice President, Sales Enablement with a vision for creating and enabling a world-class Sales organization. The Global leader will report to the SVP, Sales Engineering and Go to Market Programs, and is responsible for the design and execution of sales enablement programs for the Ping Identity global sales team as well as directly managing the sales enablement team. The primary role of this position is to collaborate across Sales, Marketing, Customer Care, Product Management, and Operations to develop a programmatic approach in helping to improve efficiency, effectiveness, and performance of the global sales organization. This role will work across departments to build supporting content and programs to enable the sales force to have consistent, effective, and engaging sales conversations with prospects and customers at each stage of the sales cycle. The scope of the role includes developing content and enabling all the Sales teams at Ping Identity, including Account Executives, Sales Engineers, SDRs, Channel Alliance Managers, and influencing/collaborating with Marketing, Post Sales, Partner Enablement, and Product. Our Enablement organization is a significant global group spanning across AMER, EMEA & APJ, with responsibility for Field Enablement, Technical Enablement, Partner Sales Enablement, and Business Value. Responsibilities: Review/Design and execution of Global Sales Enablement programs including managing the rollout, adoption and knowledge transfer of best practices on how to leverage key sales messages and tools across the sales cycle Leveraging the very best of modern professional learning and development approaches to deliver and embed knowledge and capabilities into a distributed and diverse team. Design and execution of Key Sales plays and campaigns across all different sales teams, ensuring effective execution and coordination across the teams to operate as an effective sales pod (i.e. field sales, SDRs, renewals, partners, SEs) Build a knowledge system and process for collecting and managing customer deal specific information for Sales Work with Sales Management in design and delivery of on-boarding and continuing training specifically for sales (but also supporting other roles) Design and execution of the annual Sales and Marketing kick-off event Liaison between Sales, Services, Product, Marketing and Sales Operations teams Monitor and maintain effectiveness reporting including measurement of the usage across tools to provide guidance on business impact, areas for improvement, and additional future projects Regular use and updates of to monitor sales productivity, establish metrics and objectives for sales enablement Working jointly with marketing on competitive tracking Own enablement of Partners globally, including design and execution of Partner specific sales training activities Monitor and track level of Partner Sales understanding and Technical product understanding Provide direction and development to team members through coaching, performance enablement, and development planning Required Skills & Qualifications: 10+ years of proven experience in Sales Operations, Sales Training/Development, and /or Field Sales Enablement within a high growth global software organization 5+ years managing and leading a global team BS or BA degree preferred High attention to detail Strong relationship building & communication skills Demonstrated ability working in a cross-functional, matrix-oriented, multinational environment Experience working in an entrepreneurial, fast-changing environment that requires strategic thinking, resourcefulness, results-oriented decision making and commitment to excellence Experience with and LMS (learning management system) platforms Experience with Sales Enablement Productivity Software Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Generous PTO & Holiday Schedule Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. You understand and agree that as part of the application process Ping Identity may provide certain non-public information that is and must be kept confidential. You agree not to disclose any non-public information required to do so by law. Privacy Statement By submitting your application, resume, and/or other personal information through this site, you agree that Ping Identity may use your personal information in accordance with Ping Identity's Privacy Statement . Please review and acknowledge that you have read and agree to the Privacy Statement. Upon hire, can you provide verification of your identity and legal right to work in the country where this job is located? Will you now or in the future require sponsorship to work in the country where this job is located? Do you have any relatives employed by Ping Identity? If yes, provide their name below. How did you hear about us? I am a Ping Employee Twitter Ping Career Website Ping Recruiter Other LinkedIn Job Fair Google Glassdoor Former Ping Identity Employee Former Intern of Ping Identity Facebook Employee Referral Circa CareerBuilder Agency InHerSight
May 17, 2024
Full time
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Role: Ping Identity is seeking a Vice President, Sales Enablement with a vision for creating and enabling a world-class Sales organization. The Global leader will report to the SVP, Sales Engineering and Go to Market Programs, and is responsible for the design and execution of sales enablement programs for the Ping Identity global sales team as well as directly managing the sales enablement team. The primary role of this position is to collaborate across Sales, Marketing, Customer Care, Product Management, and Operations to develop a programmatic approach in helping to improve efficiency, effectiveness, and performance of the global sales organization. This role will work across departments to build supporting content and programs to enable the sales force to have consistent, effective, and engaging sales conversations with prospects and customers at each stage of the sales cycle. The scope of the role includes developing content and enabling all the Sales teams at Ping Identity, including Account Executives, Sales Engineers, SDRs, Channel Alliance Managers, and influencing/collaborating with Marketing, Post Sales, Partner Enablement, and Product. Our Enablement organization is a significant global group spanning across AMER, EMEA & APJ, with responsibility for Field Enablement, Technical Enablement, Partner Sales Enablement, and Business Value. Responsibilities: Review/Design and execution of Global Sales Enablement programs including managing the rollout, adoption and knowledge transfer of best practices on how to leverage key sales messages and tools across the sales cycle Leveraging the very best of modern professional learning and development approaches to deliver and embed knowledge and capabilities into a distributed and diverse team. Design and execution of Key Sales plays and campaigns across all different sales teams, ensuring effective execution and coordination across the teams to operate as an effective sales pod (i.e. field sales, SDRs, renewals, partners, SEs) Build a knowledge system and process for collecting and managing customer deal specific information for Sales Work with Sales Management in design and delivery of on-boarding and continuing training specifically for sales (but also supporting other roles) Design and execution of the annual Sales and Marketing kick-off event Liaison between Sales, Services, Product, Marketing and Sales Operations teams Monitor and maintain effectiveness reporting including measurement of the usage across tools to provide guidance on business impact, areas for improvement, and additional future projects Regular use and updates of to monitor sales productivity, establish metrics and objectives for sales enablement Working jointly with marketing on competitive tracking Own enablement of Partners globally, including design and execution of Partner specific sales training activities Monitor and track level of Partner Sales understanding and Technical product understanding Provide direction and development to team members through coaching, performance enablement, and development planning Required Skills & Qualifications: 10+ years of proven experience in Sales Operations, Sales Training/Development, and /or Field Sales Enablement within a high growth global software organization 5+ years managing and leading a global team BS or BA degree preferred High attention to detail Strong relationship building & communication skills Demonstrated ability working in a cross-functional, matrix-oriented, multinational environment Experience working in an entrepreneurial, fast-changing environment that requires strategic thinking, resourcefulness, results-oriented decision making and commitment to excellence Experience with and LMS (learning management system) platforms Experience with Sales Enablement Productivity Software Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Generous PTO & Holiday Schedule Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. You understand and agree that as part of the application process Ping Identity may provide certain non-public information that is and must be kept confidential. You agree not to disclose any non-public information required to do so by law. Privacy Statement By submitting your application, resume, and/or other personal information through this site, you agree that Ping Identity may use your personal information in accordance with Ping Identity's Privacy Statement . Please review and acknowledge that you have read and agree to the Privacy Statement. Upon hire, can you provide verification of your identity and legal right to work in the country where this job is located? Will you now or in the future require sponsorship to work in the country where this job is located? Do you have any relatives employed by Ping Identity? If yes, provide their name below. How did you hear about us? I am a Ping Employee Twitter Ping Career Website Ping Recruiter Other LinkedIn Job Fair Google Glassdoor Former Ping Identity Employee Former Intern of Ping Identity Facebook Employee Referral Circa CareerBuilder Agency InHerSight
SENIOR ESTATE MANAGER POSITION : Senior Estate Manager LOCATION: Commutable from Glasgow , Edinburgh, Stirling , Prestwick, Falkirk, Greenock , Dumbarton SALARY AND BENEFITS : £43,080 , 18 % pension (13% employer / 5% employee), excellent holidays THE ROLE : This is an excellent opportunity to join our Public Sector client in the position of Senior Estate Manager. The Senior Estate Manager supports the Head of Estate to deliver management and assurance of Hard and Soft Facilities Management services for a large and varied Estate. This is a hybrid role working 3 days in the office and two at home. The Senior Estate Manager will be expected to work closely with the users of the estate, industry partners, and other stakeholders on a day-to-day basis to assure delivery of Hard and Soft FM services to the estate enabling it to be utilised to its fullest extent. In addition, the Senior Estate Manager provides oversight of the planning, delivery and assurance of projects up to a value of £4m. The Senior Estate Manager s key role is to facilitate the relationship between the customer and the industry partner. YOU MUST HAVE THE FOLLOWING : Experience that shows a clear demonstration of FM skills in both meeting customer needs and managing supplier relationships Understanding and complying with statutory, regulatory, and professional requirements Experience in customer relationship management and stakeholder liaison An understanding of building condition and performance Experience of delivering minor capital works projects up to circa £4m Excellent communication skills with the ability to work effectively with a wide range people Ideally candidates will hold or be willing to work towards full level membership of a relevant professional body (CIWFM, MCIOB, MRICS or CEng). To find out more about the Senior Estate Manager role please call Steve Ball on the number provided. A full job description is available.
May 17, 2024
Full time
SENIOR ESTATE MANAGER POSITION : Senior Estate Manager LOCATION: Commutable from Glasgow , Edinburgh, Stirling , Prestwick, Falkirk, Greenock , Dumbarton SALARY AND BENEFITS : £43,080 , 18 % pension (13% employer / 5% employee), excellent holidays THE ROLE : This is an excellent opportunity to join our Public Sector client in the position of Senior Estate Manager. The Senior Estate Manager supports the Head of Estate to deliver management and assurance of Hard and Soft Facilities Management services for a large and varied Estate. This is a hybrid role working 3 days in the office and two at home. The Senior Estate Manager will be expected to work closely with the users of the estate, industry partners, and other stakeholders on a day-to-day basis to assure delivery of Hard and Soft FM services to the estate enabling it to be utilised to its fullest extent. In addition, the Senior Estate Manager provides oversight of the planning, delivery and assurance of projects up to a value of £4m. The Senior Estate Manager s key role is to facilitate the relationship between the customer and the industry partner. YOU MUST HAVE THE FOLLOWING : Experience that shows a clear demonstration of FM skills in both meeting customer needs and managing supplier relationships Understanding and complying with statutory, regulatory, and professional requirements Experience in customer relationship management and stakeholder liaison An understanding of building condition and performance Experience of delivering minor capital works projects up to circa £4m Excellent communication skills with the ability to work effectively with a wide range people Ideally candidates will hold or be willing to work towards full level membership of a relevant professional body (CIWFM, MCIOB, MRICS or CEng). To find out more about the Senior Estate Manager role please call Steve Ball on the number provided. A full job description is available.
AJ Chambers represents a highly supportive, International Law Firm based in the City of London that is seeking a Legal PA for the Construction team. This is a permanent full-time role paying up to £44,000, with 2 days from home a week. You must have prior experience working in a similar position, in a Law Construction department. The Role: Project Co-ordination Distribute and co-ordinate appropriate support for specific client projects Set up processes for client matters through liaison with Partners, Fee Earners and client contacts Support Partners, Fee Earners and the Business Development and Marketing Teams with preparation of pitches, presentations and events and with other projects and tasks Identify and act upon process improvements across the team to enhance both internal and external client services Client Relationship Management Ensure that all client related correspondence is received by the appropriate Partner or Fee Earner Take an active role in relationship management and client care Enter and ensure accuracy of client information on the Client Relationship Management system, currently InterAction Communicate with external clients both independently and upon instructions from Partners and Fee Earners Arrange client meetings and ensure efficient responses to written and verbal client queries Check to ensure clients terms of business in place as soon as file opened and to follow up with Fee Earners accordingly Communication Take internal and external telephone queries, responding as appropriate and ensure that all messages are passed on in a timely manner Liaise with relevant Business Resource teams on behalf of Partners and Fee Earners Liaise with the Client Service Lead over planned absences, arranging cover as necessary and communicating this to the relevant Partners and Fee Earners Financial Assist Partners and Fee Earners in ensuring time recording is up to date and captured in a timely manner Liaise with the appropriate Finance team in relation to invoices, expenses, client billing and accounts Process invoices and expenses on the online system, currently Chrome Assist the billing and credit control processes and liaise with the Finance team in relation to these to ensure a consistent and efficient approach Produce standard financial and time reports through the system Administrative Participate in distribution of work and monitor progress of work allocated to Client Service Administrators to ensure tasks are completed in a timely manner Monitor and track all tasks and prioritise accordingly Diary management and coordination to ensure Partners and Fee Earners receive regular updates on meeting arrangements Take responsibility for room booking and meeting coordination, including confirmation of attendees, arranging relevant technology, refreshments, and catering Ensure travel bookings are completed and that relevant information is submitted and communicated in advance Arrange for the photocopying, scanning, printing and filing to be carried out by the team Arrange for files to be opened, closed and maintained Supervise Client Services Administrators' record keeping and general filing tasks Use effective systems to ensure both short and long term tasks are completed within required timescales Other duties and responsibilities: Assisting other members of the team, both proactively and at the request of the Client Services Lead Provide cover for the Client Document Executives as necessary (for example during periods of heavy workloads, holiday or sickness periods) Short dictations and basic amendments and document updates Conflict searches, file opening and risk assessment forms Drafting letters of engagement Updating and maintaining integrity of information held in Outlook, InterAction and 3E Minor document production amendments and assistance Working effectively with other legal and Business Resource teams as required Any other duties as reasonably requested by Partners, Fee Earners, Client Services Leads or the Internal Client Services Manager Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles. The Ideal Candidate: A Client Services Executive has responsibility to ensure that their skill set is up to date and they are familiar with our Firm's Teams, key individuals, clients, internal systems and procedures. This will ensure that the Client Services Executive is able to carry out the role effectively and where appropriate, discuss any training requirements with the Client Services Lead. In addition to this: Accurate typing speed of at least 60 words per minute Advanced knowledge and experience of using Software including all Microsoft Office packages Experience of using Practice Management systems Demonstrate solutions-focused working methods Demonstrate the ability to use initiative and develop solutions to ensure a good service is provided at all times Competencies: Excellent verbal and written communication skills Solid Customer Service centric experience and work ethic Proactive Team Player Organised Good interpersonal details with the ability to adapt style and approach Attention to detail and accuracy If you feel you would be suitable, please apply directly or contact Jess at AJ Chambers.
May 17, 2024
Full time
AJ Chambers represents a highly supportive, International Law Firm based in the City of London that is seeking a Legal PA for the Construction team. This is a permanent full-time role paying up to £44,000, with 2 days from home a week. You must have prior experience working in a similar position, in a Law Construction department. The Role: Project Co-ordination Distribute and co-ordinate appropriate support for specific client projects Set up processes for client matters through liaison with Partners, Fee Earners and client contacts Support Partners, Fee Earners and the Business Development and Marketing Teams with preparation of pitches, presentations and events and with other projects and tasks Identify and act upon process improvements across the team to enhance both internal and external client services Client Relationship Management Ensure that all client related correspondence is received by the appropriate Partner or Fee Earner Take an active role in relationship management and client care Enter and ensure accuracy of client information on the Client Relationship Management system, currently InterAction Communicate with external clients both independently and upon instructions from Partners and Fee Earners Arrange client meetings and ensure efficient responses to written and verbal client queries Check to ensure clients terms of business in place as soon as file opened and to follow up with Fee Earners accordingly Communication Take internal and external telephone queries, responding as appropriate and ensure that all messages are passed on in a timely manner Liaise with relevant Business Resource teams on behalf of Partners and Fee Earners Liaise with the Client Service Lead over planned absences, arranging cover as necessary and communicating this to the relevant Partners and Fee Earners Financial Assist Partners and Fee Earners in ensuring time recording is up to date and captured in a timely manner Liaise with the appropriate Finance team in relation to invoices, expenses, client billing and accounts Process invoices and expenses on the online system, currently Chrome Assist the billing and credit control processes and liaise with the Finance team in relation to these to ensure a consistent and efficient approach Produce standard financial and time reports through the system Administrative Participate in distribution of work and monitor progress of work allocated to Client Service Administrators to ensure tasks are completed in a timely manner Monitor and track all tasks and prioritise accordingly Diary management and coordination to ensure Partners and Fee Earners receive regular updates on meeting arrangements Take responsibility for room booking and meeting coordination, including confirmation of attendees, arranging relevant technology, refreshments, and catering Ensure travel bookings are completed and that relevant information is submitted and communicated in advance Arrange for the photocopying, scanning, printing and filing to be carried out by the team Arrange for files to be opened, closed and maintained Supervise Client Services Administrators' record keeping and general filing tasks Use effective systems to ensure both short and long term tasks are completed within required timescales Other duties and responsibilities: Assisting other members of the team, both proactively and at the request of the Client Services Lead Provide cover for the Client Document Executives as necessary (for example during periods of heavy workloads, holiday or sickness periods) Short dictations and basic amendments and document updates Conflict searches, file opening and risk assessment forms Drafting letters of engagement Updating and maintaining integrity of information held in Outlook, InterAction and 3E Minor document production amendments and assistance Working effectively with other legal and Business Resource teams as required Any other duties as reasonably requested by Partners, Fee Earners, Client Services Leads or the Internal Client Services Manager Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles. The Ideal Candidate: A Client Services Executive has responsibility to ensure that their skill set is up to date and they are familiar with our Firm's Teams, key individuals, clients, internal systems and procedures. This will ensure that the Client Services Executive is able to carry out the role effectively and where appropriate, discuss any training requirements with the Client Services Lead. In addition to this: Accurate typing speed of at least 60 words per minute Advanced knowledge and experience of using Software including all Microsoft Office packages Experience of using Practice Management systems Demonstrate solutions-focused working methods Demonstrate the ability to use initiative and develop solutions to ensure a good service is provided at all times Competencies: Excellent verbal and written communication skills Solid Customer Service centric experience and work ethic Proactive Team Player Organised Good interpersonal details with the ability to adapt style and approach Attention to detail and accuracy If you feel you would be suitable, please apply directly or contact Jess at AJ Chambers.