Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Temp-Perm position Based in Birmingham 26,000 per annum Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, temp-perm position. For this role, it's desirable for you to have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with having excellent time management and communication skills. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now or call Meg on (phone number removed)!
May 17, 2024
Full time
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Temp-Perm position Based in Birmingham 26,000 per annum Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, temp-perm position. For this role, it's desirable for you to have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with having excellent time management and communication skills. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now or call Meg on (phone number removed)!
A well established organisation in the Burton Upon Trent area are looking for a Repairs Planner to join their team on a temporary to Permeant contract to help support the delivery of excellent customer service whilst organising both pre planned and reactive maintenance work. Repairs Planner Monday to Friday Temporary to Perm Burton Upon Trent based 14- 16 ph paid weekly via umbrella As a Repairs Planner, you will be carrying out the following duties: To schedule out engineers to attend work orders and organise any follow on work as required. To maintain the database and ensure all information is up to date To conduct customer surveys and compile results Process orders, invoices and other contract documentation To be successful as a Repairs Planner, you will have experience: In a similar role such as Repairs clerk, helpdesk scheduler, fm planner, facilities administrator etc In a fast paced, performance based role In a maintenance or facilities background The benefits of this Repairs Planner role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
May 17, 2024
Contractor
A well established organisation in the Burton Upon Trent area are looking for a Repairs Planner to join their team on a temporary to Permeant contract to help support the delivery of excellent customer service whilst organising both pre planned and reactive maintenance work. Repairs Planner Monday to Friday Temporary to Perm Burton Upon Trent based 14- 16 ph paid weekly via umbrella As a Repairs Planner, you will be carrying out the following duties: To schedule out engineers to attend work orders and organise any follow on work as required. To maintain the database and ensure all information is up to date To conduct customer surveys and compile results Process orders, invoices and other contract documentation To be successful as a Repairs Planner, you will have experience: In a similar role such as Repairs clerk, helpdesk scheduler, fm planner, facilities administrator etc In a fast paced, performance based role In a maintenance or facilities background The benefits of this Repairs Planner role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 16 hours a week Tuesday & Friday 8:00 - 16:30 Start date: ASAP Duration/ Contract type: Permament Position Hours: 16 hours a week Tuesday & Friday 8:00 - 16:30 Pay: 12,214 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
May 17, 2024
Full time
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 16 hours a week Tuesday & Friday 8:00 - 16:30 Start date: ASAP Duration/ Contract type: Permament Position Hours: 16 hours a week Tuesday & Friday 8:00 - 16:30 Pay: 12,214 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 20 hours a week Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Start date: ASAP Duration/ Contract type: Permament Position Hours: Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Pay: 15,268 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
May 17, 2024
Full time
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 20 hours a week Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Start date: ASAP Duration/ Contract type: Permament Position Hours: Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Pay: 15,268 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
Our client is an established housing association, based in the Burton area. The association prides itself on going way beyond what's expected in order to transform lives, communities, etc. They are presently recruiting for a Repairs Scheduler to work within the Repairs team. This is a busy role and will involve: Providing an efficient repairs service Scheduling repairs Addressing customer queries Repairs diagnosis Issuing orders of work Arranging any further appointments This is a varied post and will suit someone with an excellent telephone manner, who is customer focused and a real team player. If you feel you have the right skills and aptitude for this type of role, please apply now. However, if you do not hear back from us within 48 hours, kindly assume you have been unsuccessful on this occasion. (agy)
May 16, 2024
Full time
Our client is an established housing association, based in the Burton area. The association prides itself on going way beyond what's expected in order to transform lives, communities, etc. They are presently recruiting for a Repairs Scheduler to work within the Repairs team. This is a busy role and will involve: Providing an efficient repairs service Scheduling repairs Addressing customer queries Repairs diagnosis Issuing orders of work Arranging any further appointments This is a varied post and will suit someone with an excellent telephone manner, who is customer focused and a real team player. If you feel you have the right skills and aptitude for this type of role, please apply now. However, if you do not hear back from us within 48 hours, kindly assume you have been unsuccessful on this occasion. (agy)
About The Role Are you an organised individual, with a passion for delivering excellent customer service ? If so, we want to hear from you. As a Planner, you will be the first point of contact for planning and scheduling all repairs. You will enjoy working with our customers, to ensure they are given a high level quality service with excellent customer care click apply for full job details
May 16, 2024
Contractor
About The Role Are you an organised individual, with a passion for delivering excellent customer service ? If so, we want to hear from you. As a Planner, you will be the first point of contact for planning and scheduling all repairs. You will enjoy working with our customers, to ensure they are given a high level quality service with excellent customer care click apply for full job details
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, permanent Based in Brighton 24,000 - 26,000 per annum Are you an experienced Repairs Planner? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position, based in Brighton. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now!
May 16, 2024
Full time
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, permanent Based in Brighton 24,000 - 26,000 per annum Are you an experienced Repairs Planner? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position, based in Brighton. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now!
Elevate Projects are working in partnership with our client, a reputable not for profit developer, provider of affordable housing and registered social landlord to appoint a Compliance Manager to join the busy property team. Under the overall management from the Head of Property Services you will be responsible for management of a team including Property Services Compliance Supervisor, Property Services Gas Supervisor, Property Services Gas Scheduler Property Services Electrical Supervisor, Property Services trade staff and apprentices, ensuring all Health & Safety property compliance relating to the performance of Property Services functions including gas installations, servicing and repairs, electrical safety,and lifts.
May 16, 2024
Full time
Elevate Projects are working in partnership with our client, a reputable not for profit developer, provider of affordable housing and registered social landlord to appoint a Compliance Manager to join the busy property team. Under the overall management from the Head of Property Services you will be responsible for management of a team including Property Services Compliance Supervisor, Property Services Gas Supervisor, Property Services Gas Scheduler Property Services Electrical Supervisor, Property Services trade staff and apprentices, ensuring all Health & Safety property compliance relating to the performance of Property Services functions including gas installations, servicing and repairs, electrical safety,and lifts.
Property Services Scheduler Hourly Rate: £15.52 PAYE / £18.05 LTD UMB Location: Camden, London (Hybrid - Work from Home options available) Job Type: Temporary (Immediate start, ongoing booking) We are currently seeking an experienced Property Services Scheduler with a background in housing and scheduling. The role involves managing the repairs and maintenance service across London, the South East, and Home Counties, ensuring the provision of effective and efficient scheduling of repairs, services, compliance works, and other technical projects. My client seek x 5 Schedulers with 2 x focussing solely on the scheduling and 3 x scheduling but with a more interactive role with residents please let us know your preference when applying. Day-to-day of the role: Coordinate and schedule repairs, servicing, voids, and planned maintenance work to customers' homes. Work closely with in-house teams and various contractors and service providers. Ensure efficient allocation of resources for general needs, leasehold, market rent, and specialist Care and Support schemes. Communicate effectively with stakeholders to ensure timely completion of works. Monitor and update schedules to reflect changes and ensure optimal service delivery. Handle scheduling for a variety of technical projects, ensuring compliance with organisational standards. Required Skills & Qualifications: Proven experience in a Property Services Scheduler role or similar within the social housing sector. Strong understanding of repairs and maintenance service operations. Excellent organisational and time-management skills. Proficiency in using scheduling software and tools. Ability to work effectively in a fast-paced environment. Strong communication skills and the ability to coordinate with multiple teams. Benefits: Competitive hourly rate. Flexible hybrid working arrangement. Opportunity to contribute to the improvement of housing services. Be part of a dedicated team focused on providing excellent customer service. To apply for this Property Services Scheduler position, please submit your CV and cover letter detailing your relevant experience and your availability to start work. Immediate availability is highly desirable for this ongoing temporary booking.
May 15, 2024
Full time
Property Services Scheduler Hourly Rate: £15.52 PAYE / £18.05 LTD UMB Location: Camden, London (Hybrid - Work from Home options available) Job Type: Temporary (Immediate start, ongoing booking) We are currently seeking an experienced Property Services Scheduler with a background in housing and scheduling. The role involves managing the repairs and maintenance service across London, the South East, and Home Counties, ensuring the provision of effective and efficient scheduling of repairs, services, compliance works, and other technical projects. My client seek x 5 Schedulers with 2 x focussing solely on the scheduling and 3 x scheduling but with a more interactive role with residents please let us know your preference when applying. Day-to-day of the role: Coordinate and schedule repairs, servicing, voids, and planned maintenance work to customers' homes. Work closely with in-house teams and various contractors and service providers. Ensure efficient allocation of resources for general needs, leasehold, market rent, and specialist Care and Support schemes. Communicate effectively with stakeholders to ensure timely completion of works. Monitor and update schedules to reflect changes and ensure optimal service delivery. Handle scheduling for a variety of technical projects, ensuring compliance with organisational standards. Required Skills & Qualifications: Proven experience in a Property Services Scheduler role or similar within the social housing sector. Strong understanding of repairs and maintenance service operations. Excellent organisational and time-management skills. Proficiency in using scheduling software and tools. Ability to work effectively in a fast-paced environment. Strong communication skills and the ability to coordinate with multiple teams. Benefits: Competitive hourly rate. Flexible hybrid working arrangement. Opportunity to contribute to the improvement of housing services. Be part of a dedicated team focused on providing excellent customer service. To apply for this Property Services Scheduler position, please submit your CV and cover letter detailing your relevant experience and your availability to start work. Immediate availability is highly desirable for this ongoing temporary booking.
Repairs Coordinator North London 18ph Repairs and Maintenance North London - Hybrid after 2 weeks training Monday - Friday ( 08:00 - 16:00 or 09:00 - 17:00) Looking for someone to start immediately Key Tasks / Activities / Responsibilities: Deploying emergencies to the correct operative - ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances - Supervisors to be made aware when emergencies are passed to OOH Dealing with resident queries, organising appointments with Trades people to carry out the jobs in a cost effective and organised manner Managing overdue orders ensuring completed on time Reporting operative issues to the area supervisor Ensuring that operatives are using and updating their PDAs correctly Ensuring jobs raised in the interface are booked in within target Arranging appointments for residents Dealing with queries from residents, changing appointments Printing and emailing all non PDA operatives works at the end of the working day Back up to all other planners, covering any absences Working in line with schedulers daily duties provided by line manager Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Key Knowledge Customer Service focused Excellent Communication skills Ability to identify problems Ability to identify customers needs Willing to go the extra mile to deal with a difficult situation Ability to prioritise issues Ability to meet tight deadlines Ability to work under pressure Attention to detail Team player
May 14, 2024
Seasonal
Repairs Coordinator North London 18ph Repairs and Maintenance North London - Hybrid after 2 weeks training Monday - Friday ( 08:00 - 16:00 or 09:00 - 17:00) Looking for someone to start immediately Key Tasks / Activities / Responsibilities: Deploying emergencies to the correct operative - ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances - Supervisors to be made aware when emergencies are passed to OOH Dealing with resident queries, organising appointments with Trades people to carry out the jobs in a cost effective and organised manner Managing overdue orders ensuring completed on time Reporting operative issues to the area supervisor Ensuring that operatives are using and updating their PDAs correctly Ensuring jobs raised in the interface are booked in within target Arranging appointments for residents Dealing with queries from residents, changing appointments Printing and emailing all non PDA operatives works at the end of the working day Back up to all other planners, covering any absences Working in line with schedulers daily duties provided by line manager Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Key Knowledge Customer Service focused Excellent Communication skills Ability to identify problems Ability to identify customers needs Willing to go the extra mile to deal with a difficult situation Ability to prioritise issues Ability to meet tight deadlines Ability to work under pressure Attention to detail Team player
Temporary Job-repairs administrator/ Scheduler for housing association Location: NorthamptonContract: 6 months Main Purpose The Repair Scheduler will primarily be responsible for the technical administration of the backlog of repairs within the housing maintenance team. This will range from, but not be limited to cancelling jobs and re-raising orders for external contractors, updating spreadsheets, asset tables and internal systems. Dealing with tenant enquires. The role will require excellent attention to detail and initiative, as you need to go through records and files and re-raise orders/ re-allocate where appropriate. One of the key functions of this role is to ensure the backlog of repair jobs are brought up to date on the system. Key Skills Good literacy skills and attention to detail Good excel skills - Regular use of Lookups and Pivot Tables Process awareness - can follow and implement process Can interact well with various groups and stakeholders Good communication skills Problem-solving using initiative when dealing with complex queries Managing workload and prioritisation of tasks Carrying our instruction from Team Leader Personal Profile Can work both independently and as part of a team Good attention to detail to ensure that errors are kept to a minimum and any issues are identified and addressed satisfactorily Punctual - on time and present themselves professionally and lead by example Curious and proactive in looking for issues to identify opportunities for improvement Looks for solutions to problems Flexible and adaptive to support requests as required A positive working attitude where issues and concerns are escalated to Line Management with the aim of maintaining a happy working environment for everybody Respectful of other team members within the office What you'll get in return This role is based 5 days a week in the office in Northampton, so you need to be able to travel daily. Weekly pay and a 6-month contract that could be extended. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 14, 2024
Seasonal
Temporary Job-repairs administrator/ Scheduler for housing association Location: NorthamptonContract: 6 months Main Purpose The Repair Scheduler will primarily be responsible for the technical administration of the backlog of repairs within the housing maintenance team. This will range from, but not be limited to cancelling jobs and re-raising orders for external contractors, updating spreadsheets, asset tables and internal systems. Dealing with tenant enquires. The role will require excellent attention to detail and initiative, as you need to go through records and files and re-raise orders/ re-allocate where appropriate. One of the key functions of this role is to ensure the backlog of repair jobs are brought up to date on the system. Key Skills Good literacy skills and attention to detail Good excel skills - Regular use of Lookups and Pivot Tables Process awareness - can follow and implement process Can interact well with various groups and stakeholders Good communication skills Problem-solving using initiative when dealing with complex queries Managing workload and prioritisation of tasks Carrying our instruction from Team Leader Personal Profile Can work both independently and as part of a team Good attention to detail to ensure that errors are kept to a minimum and any issues are identified and addressed satisfactorily Punctual - on time and present themselves professionally and lead by example Curious and proactive in looking for issues to identify opportunities for improvement Looks for solutions to problems Flexible and adaptive to support requests as required A positive working attitude where issues and concerns are escalated to Line Management with the aim of maintaining a happy working environment for everybody Respectful of other team members within the office What you'll get in return This role is based 5 days a week in the office in Northampton, so you need to be able to travel daily. Weekly pay and a 6-month contract that could be extended. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Resource Scheduler/Planner job - Richmond area - £30,000 - 6 month fixed term contract - Housing A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Customer Service team with a Resource Scheduler who will support with neighbourhood or repairs queries and will be hired initially on a 6 month FTC. The role is based close to Richmond, close to a station. This position will be a fully office based position initially so you will need to live in the SW London area. Your new role Your new role will involve resolving customer queries, owning them from start to finish across various channels including phone, email, webchat and social media. You will support customers accessing online services, making referrals and signposting, taking reports of anti-social behaviour or dealing with repairs/maintenance queries. A large proportion of this role will involve the scheduling, planning and support with maintenance queries, booking in engineers and a full cycle of resource planning within a housing association environment. What you'll need to succeed In order to be successful, you must have recent experience within a Contact Centre ideally with scheduling of repairs, maintenance and planning in an office-based customer service position, ideally with experience in housing, property, construction or public services. You will be within easy reach of Richmond/ South West London and be immediately available to start work as this is a fully on site position. What you'll get in returnIn return you'll be offered a 6 month fixed term contract with possibility to extend subject to organisational needs and personal performance, you will be offered a competitive salary of £30,000 (pro-rata over the 6 months), other benefits include 27 days holiday plus bank holidays (pro-rata over 6 months), hours are 36 per week either 8-4.15 Monday to Thursday and 8-4pm on Friday or 9-5.15 Monday to Thursday and 9-5pm on Friday, well-being allowance of £30 per month and other fantastic benefits. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 14, 2024
Full time
Resource Scheduler/Planner job - Richmond area - £30,000 - 6 month fixed term contract - Housing A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Customer Service team with a Resource Scheduler who will support with neighbourhood or repairs queries and will be hired initially on a 6 month FTC. The role is based close to Richmond, close to a station. This position will be a fully office based position initially so you will need to live in the SW London area. Your new role Your new role will involve resolving customer queries, owning them from start to finish across various channels including phone, email, webchat and social media. You will support customers accessing online services, making referrals and signposting, taking reports of anti-social behaviour or dealing with repairs/maintenance queries. A large proportion of this role will involve the scheduling, planning and support with maintenance queries, booking in engineers and a full cycle of resource planning within a housing association environment. What you'll need to succeed In order to be successful, you must have recent experience within a Contact Centre ideally with scheduling of repairs, maintenance and planning in an office-based customer service position, ideally with experience in housing, property, construction or public services. You will be within easy reach of Richmond/ South West London and be immediately available to start work as this is a fully on site position. What you'll get in returnIn return you'll be offered a 6 month fixed term contract with possibility to extend subject to organisational needs and personal performance, you will be offered a competitive salary of £30,000 (pro-rata over the 6 months), other benefits include 27 days holiday plus bank holidays (pro-rata over 6 months), hours are 36 per week either 8-4.15 Monday to Thursday and 8-4pm on Friday or 9-5.15 Monday to Thursday and 9-5pm on Friday, well-being allowance of £30 per month and other fantastic benefits. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Randstad Construction & Property
Stroud, Gloucestershire
We are currently seeking a Planner/Scheduler to come on board for our social housing reactive maintenance contracts. This contract will be permanent. Responsibilities for the role are: - Liaising with supervisors and tenants- Planning workloads for operatives- Booking repairs with tenants via phone/emails- Liaising with our clients for updates etc What we are looking for: - Strong administrative skills and ability to operative various client portals (training will be given)- Experience in working with MS Office- Experience gained within a social housing environment is beneficial, but not crucial Schedule: - 40 hours per week, Monday-Friday
May 14, 2024
Full time
We are currently seeking a Planner/Scheduler to come on board for our social housing reactive maintenance contracts. This contract will be permanent. Responsibilities for the role are: - Liaising with supervisors and tenants- Planning workloads for operatives- Booking repairs with tenants via phone/emails- Liaising with our clients for updates etc What we are looking for: - Strong administrative skills and ability to operative various client portals (training will be given)- Experience in working with MS Office- Experience gained within a social housing environment is beneficial, but not crucial Schedule: - 40 hours per week, Monday-Friday
Randstad Construction & Property
Gosport, Hampshire
We are currently seeking a Planner/Scheduler to come on board for our social housing reactive maintenance contracts. This contract will be permanent. Responsibilities for the role are: - Liaising with supervisors and tenants- Planning workloads for operatives- Booking repairs with tenants via phone/emails- Liaising with our clients for updates etc What we are looking for: - Strong administrative skills and ability to operative various client portals (training will be given)- Experience in working with MS Office- Experience gained within a social housing environment is beneficial, but not crucial Schedule: - 40 hours per week, Monday-Friday
May 14, 2024
Full time
We are currently seeking a Planner/Scheduler to come on board for our social housing reactive maintenance contracts. This contract will be permanent. Responsibilities for the role are: - Liaising with supervisors and tenants- Planning workloads for operatives- Booking repairs with tenants via phone/emails- Liaising with our clients for updates etc What we are looking for: - Strong administrative skills and ability to operative various client portals (training will be given)- Experience in working with MS Office- Experience gained within a social housing environment is beneficial, but not crucial Schedule: - 40 hours per week, Monday-Friday
Temporary - Full Time 12 Months We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover). About the Role Joining our team, you'll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for managing the business process systems, ensuring the attainment and compliance of KPIs. This is very much a client and customer facing role delivering responsive and planned gas and heating repairs to domestic social housing homes and its customers. You will drive our operational teams productivity by ensuring the planning and scheduling of all works are delivered on time, within scope and contractual KPI. You will manage and drive customer experience ensuring that the team are supported to deliver exceptional customer service. You'll be responsible for managing a team of schedulers and planners, liaising with the client's contact centre, whilst monitoring and managing the day-to-day service delivery, ensuring all cases are managed within overall time., cost and budget restraints. About You With previous experience working in a busy team, you'll have managed a large team, ideally consisting of Team Leaders, Planners, Administrators and Apprentices, have excellent customer service skills and a focus on business improvement. Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal, with a proven track record of performance delivery against targets. Desirable Qualification: Level 3 in Customer Service Benefits 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Company Uniform About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel Please refer to full job description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
May 13, 2024
Full time
Temporary - Full Time 12 Months We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover). About the Role Joining our team, you'll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for managing the business process systems, ensuring the attainment and compliance of KPIs. This is very much a client and customer facing role delivering responsive and planned gas and heating repairs to domestic social housing homes and its customers. You will drive our operational teams productivity by ensuring the planning and scheduling of all works are delivered on time, within scope and contractual KPI. You will manage and drive customer experience ensuring that the team are supported to deliver exceptional customer service. You'll be responsible for managing a team of schedulers and planners, liaising with the client's contact centre, whilst monitoring and managing the day-to-day service delivery, ensuring all cases are managed within overall time., cost and budget restraints. About You With previous experience working in a busy team, you'll have managed a large team, ideally consisting of Team Leaders, Planners, Administrators and Apprentices, have excellent customer service skills and a focus on business improvement. Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal, with a proven track record of performance delivery against targets. Desirable Qualification: Level 3 in Customer Service Benefits 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Company Uniform About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel Please refer to full job description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Our client is an established housing association, based in the Burton area. The association prides itself on going way beyond what's expected in order to transform lives, communities, etc. They are presently recruiting for a Repairs Scheduler to work within the Repairs team. This is a busy role and will involve: Providing an efficient repairs service Scheduling repairs Addressing customer queries Repairs diagnosis Issuing orders of work Arranging any further appointments This is a varied post and will suit someone with an excellent telephone manner, who is customer focused and a real team player. If you feel you have the right skills and aptitude for this type of role, please apply now. However, if you do not hear back from us within 48 hours, kindly assume you have been unsuccessful on this occasion. (agy)
May 13, 2024
Full time
Our client is an established housing association, based in the Burton area. The association prides itself on going way beyond what's expected in order to transform lives, communities, etc. They are presently recruiting for a Repairs Scheduler to work within the Repairs team. This is a busy role and will involve: Providing an efficient repairs service Scheduling repairs Addressing customer queries Repairs diagnosis Issuing orders of work Arranging any further appointments This is a varied post and will suit someone with an excellent telephone manner, who is customer focused and a real team player. If you feel you have the right skills and aptitude for this type of role, please apply now. However, if you do not hear back from us within 48 hours, kindly assume you have been unsuccessful on this occasion. (agy)
Roofer/Multitrade Required To Carry out Day to Day Roofing works within Social/Voids Based in Islington Working Mon - Fri, 8am till 5pm (40hrs per week) Paying £27ph via umbrella (No Ltd/CIS) Duties may include but are not limited to: To carry out Roofing works and relevant trade duties as instructed by the Supervisor on Responsive, Planned, Empty Homes, High Value Repairs or Capital Repairs to an excellent standard upon completion. To plan and organise workload to maximise productive time and ensure the best service to customers. This includes dealing with urgent and emergency repairs and ensuring, as far as practicable, that all appointments and targets are met. To promptly inform a scheduler planner/supervisor of any unanticipated problems or delays that might impact on appointments for that day, so that work can be rescheduled. To provide regular updates and information to supervisors/scheduler planner team and other colleagues to assist with ordering of materials, planning and scheduling of work. To report any follow on or related repair works identified with the customer where these cannot be completed during the visit, providing sufficient detail to ensure an accurate 'further works' order is raised on the system. To maintain and contribute to the control of the imprest stock and other company property held on any assigned company vehicle. To ensure the security, care and appropriate use of stock, tools, materials, plant, and equipment and any other items issued. To organise materials, tools, and equipment required to complete planned work and to arrange for imprest stock to be replenished as needed and notify the Supervisor of any difficulties. Drivers license required & must be able to pass a dbs Please send over an updated CV to be considered. Recruitment is done in line with safe recruitment practices. 4RS is an equal opportunities employer.
May 13, 2024
Full time
Roofer/Multitrade Required To Carry out Day to Day Roofing works within Social/Voids Based in Islington Working Mon - Fri, 8am till 5pm (40hrs per week) Paying £27ph via umbrella (No Ltd/CIS) Duties may include but are not limited to: To carry out Roofing works and relevant trade duties as instructed by the Supervisor on Responsive, Planned, Empty Homes, High Value Repairs or Capital Repairs to an excellent standard upon completion. To plan and organise workload to maximise productive time and ensure the best service to customers. This includes dealing with urgent and emergency repairs and ensuring, as far as practicable, that all appointments and targets are met. To promptly inform a scheduler planner/supervisor of any unanticipated problems or delays that might impact on appointments for that day, so that work can be rescheduled. To provide regular updates and information to supervisors/scheduler planner team and other colleagues to assist with ordering of materials, planning and scheduling of work. To report any follow on or related repair works identified with the customer where these cannot be completed during the visit, providing sufficient detail to ensure an accurate 'further works' order is raised on the system. To maintain and contribute to the control of the imprest stock and other company property held on any assigned company vehicle. To ensure the security, care and appropriate use of stock, tools, materials, plant, and equipment and any other items issued. To organise materials, tools, and equipment required to complete planned work and to arrange for imprest stock to be replenished as needed and notify the Supervisor of any difficulties. Drivers license required & must be able to pass a dbs Please send over an updated CV to be considered. Recruitment is done in line with safe recruitment practices. 4RS is an equal opportunities employer.
We currently have a great opportunity with a Housing organisation for a Repairs Administrator role on a temporary 3 month contract full time basis. This is an hybrid based role in Surrey which would require the successful candidate to work 2 days a week in the office and 3 days at home. Job Title: Repairs Administrator Salary: £24 per hour Contract: 3-month contract with the possibility of permanent Location: Surrey (Hybrid: 2 days a week in the office) Responsibilities: - Quickly manage incoming repair inquiries via phone and email. - Efficiently coordinate staff and subcontractor schedules using internal systems. - Address challenging repair issues and demanding clients to ensure satisfaction. - Monitor repair requests, task assignments, and progress updates. - Build positive relationships with staff, clients, and suppliers through effective communication and task coordination. - Monitoring job progress, inspections, and repair defaults. - Maintaining databases, spreadsheets, and electronic filing. - Raising repair orders and managing high volumes of repair jobs. - Administering door entry systems and managing key fob access. - Coordinating gas servicing, compliance activities, and contractor meetings. Requirements: - Skilled in Social Housing and Repair/Maintenance, with strong planning abilities and experience in a similar role within social housing. - Efficient in reducing work backlog through effective task management. - Orchard experience preferred. - Based in Surrey, with the flexibility to work in a hybrid model (2 days a week in the office). - Experienced in a similar role within social housing. If you have planner/scheduler or Repairs Administrator experience within a social housing setting, apply to this role with your updated CV. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
May 13, 2024
Full time
We currently have a great opportunity with a Housing organisation for a Repairs Administrator role on a temporary 3 month contract full time basis. This is an hybrid based role in Surrey which would require the successful candidate to work 2 days a week in the office and 3 days at home. Job Title: Repairs Administrator Salary: £24 per hour Contract: 3-month contract with the possibility of permanent Location: Surrey (Hybrid: 2 days a week in the office) Responsibilities: - Quickly manage incoming repair inquiries via phone and email. - Efficiently coordinate staff and subcontractor schedules using internal systems. - Address challenging repair issues and demanding clients to ensure satisfaction. - Monitor repair requests, task assignments, and progress updates. - Build positive relationships with staff, clients, and suppliers through effective communication and task coordination. - Monitoring job progress, inspections, and repair defaults. - Maintaining databases, spreadsheets, and electronic filing. - Raising repair orders and managing high volumes of repair jobs. - Administering door entry systems and managing key fob access. - Coordinating gas servicing, compliance activities, and contractor meetings. Requirements: - Skilled in Social Housing and Repair/Maintenance, with strong planning abilities and experience in a similar role within social housing. - Efficient in reducing work backlog through effective task management. - Orchard experience preferred. - Based in Surrey, with the flexibility to work in a hybrid model (2 days a week in the office). - Experienced in a similar role within social housing. If you have planner/scheduler or Repairs Administrator experience within a social housing setting, apply to this role with your updated CV. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Location: NorthamptonContract: 6 monthsMain PurposeThe Repair Scheduler will primarily be responsible for the technical administration of the backlog of repairs within the housing maintenance team.This will range from, but not be limited to cancelling jobs and re-raising orders for external contractors, updating spreadsheets, asset tables and internal systems. Dealing with tenant enquires. The role will require excellent attention to detail and initiative, as you need to go through records and files and re-raise orders/ re-allocate where appropriate. One of the key functions of this role is to ensure the backlog of repair jobs are brought up to date on the system.Key SkillsGood literacy skills and attention to detailGood excel skills - Regular use of Lookups and Pivot TablesProcess awareness - can follow and implement processCan interact well with various groups and stakeholdersGood communication skillsProblem-solving using initiative when dealing with complex queriesManaging workload and prioritisation of tasksCarrying our instruction from Team Leader Personal ProfileCan work both independently and as part of a teamGood attention to detail to ensure that errors are kept to a minimum and any issues are identified and addressed satisfactorilyPunctual - on time and present themselves professionally and lead by exampleCurious and proactive in looking for issues to identify opportunities for improvementLooks for solutions to problemsFlexible and adaptive to support requests as requiredA positive working attitude where issues and concerns are escalated to Line Management with the aim of maintaining a happy working environment for everybodyRespectful of other team members within the office What you'll get in return This role is based 5 days a week in the office in Northampton, so you need to be able to travel daily. Weekly pay and a 6-month contract that could be extended. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 12, 2024
Full time
Location: NorthamptonContract: 6 monthsMain PurposeThe Repair Scheduler will primarily be responsible for the technical administration of the backlog of repairs within the housing maintenance team.This will range from, but not be limited to cancelling jobs and re-raising orders for external contractors, updating spreadsheets, asset tables and internal systems. Dealing with tenant enquires. The role will require excellent attention to detail and initiative, as you need to go through records and files and re-raise orders/ re-allocate where appropriate. One of the key functions of this role is to ensure the backlog of repair jobs are brought up to date on the system.Key SkillsGood literacy skills and attention to detailGood excel skills - Regular use of Lookups and Pivot TablesProcess awareness - can follow and implement processCan interact well with various groups and stakeholdersGood communication skillsProblem-solving using initiative when dealing with complex queriesManaging workload and prioritisation of tasksCarrying our instruction from Team Leader Personal ProfileCan work both independently and as part of a teamGood attention to detail to ensure that errors are kept to a minimum and any issues are identified and addressed satisfactorilyPunctual - on time and present themselves professionally and lead by exampleCurious and proactive in looking for issues to identify opportunities for improvementLooks for solutions to problemsFlexible and adaptive to support requests as requiredA positive working attitude where issues and concerns are escalated to Line Management with the aim of maintaining a happy working environment for everybodyRespectful of other team members within the office What you'll get in return This role is based 5 days a week in the office in Northampton, so you need to be able to travel daily. Weekly pay and a 6-month contract that could be extended. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Customer Service team with a Resource Scheduler who will support with neighbourhood or repairs queries and will be hired initially on a 6 month FTC. The role is based close to Richmond, close to a station. This position will be a fully office based position initially so you will need to live in the SW London area. Your new roleYour new role will involve resolving customer queries, owning them from start to finish across various channels including phone, email, webchat and social media. You will support customers accessing online services, making referrals and signposting, taking reports of anti-social behaviour or dealing with repairs/maintenance queries. A large proportion of this role will involve the scheduling, planning and support with maintenance queries, booking in engineers and a full cycle of resource planning within a housing association environment.What you'll need to succeedIn order to be successful, you must have recent experience within a Contact Centre ideally with scheduling of repairs, maintenance and planning in an office-based customer service position, ideally with experience in housing, property, construction or public services. You will be within easy reach of Richmond/ South West London and be immediately available to start work as this is a fully on site position. What you'll get in returnIn return you'll be offered a 6 month fixed term contract with possibility to extend subject to organisational needs and personal performance, you will be offered a competitive salary of £30,000 (pro-rata over the 6 months), other benefits include 27 days holiday plus bank holidays (pro-rata over 6 months), hours are 36 per week either 8-4.15 Monday to Thursday and 8-4pm on Friday or 9-5.15 Monday to Thursday and 9-5pm on Friday, well-being allowance of £30 per month and other fantastic benefits.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 12, 2024
Full time
A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Customer Service team with a Resource Scheduler who will support with neighbourhood or repairs queries and will be hired initially on a 6 month FTC. The role is based close to Richmond, close to a station. This position will be a fully office based position initially so you will need to live in the SW London area. Your new roleYour new role will involve resolving customer queries, owning them from start to finish across various channels including phone, email, webchat and social media. You will support customers accessing online services, making referrals and signposting, taking reports of anti-social behaviour or dealing with repairs/maintenance queries. A large proportion of this role will involve the scheduling, planning and support with maintenance queries, booking in engineers and a full cycle of resource planning within a housing association environment.What you'll need to succeedIn order to be successful, you must have recent experience within a Contact Centre ideally with scheduling of repairs, maintenance and planning in an office-based customer service position, ideally with experience in housing, property, construction or public services. You will be within easy reach of Richmond/ South West London and be immediately available to start work as this is a fully on site position. What you'll get in returnIn return you'll be offered a 6 month fixed term contract with possibility to extend subject to organisational needs and personal performance, you will be offered a competitive salary of £30,000 (pro-rata over the 6 months), other benefits include 27 days holiday plus bank holidays (pro-rata over 6 months), hours are 36 per week either 8-4.15 Monday to Thursday and 8-4pm on Friday or 9-5.15 Monday to Thursday and 9-5pm on Friday, well-being allowance of £30 per month and other fantastic benefits.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk