Senior Product Manager, Deliveroo for Work Senior Product Manager, Deliveroo for Work The Deliveroo for Work Team is unique at Deliveroo in that we are essentially a start up within the wider org. Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, by offering an allowance-based food solution for all work occasions. We have a growing number of prestigious companies who choose Deliveroo for Work for their employees across the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Nonetheless, the growth opportunity remains huge, with 2024 a pivotal year for the business. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. Deliveroo for Work is currently operating in the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Our mission is to partner with top corporate brands around the world to bring them the simplest way to appreciate their employees, through their favourite restaurants. Leveraging the existing Deliveroo app, our clients can provide hassle-free team lunches and late night meals for their employees, which they site as one of their favourite benefits. DfW combines the best of our consumer app with corporate facing admin tools to manage their employee meal benefits. Deliveroo for Work is a fast paced group with an entrepreneurial mindset. We encourage our team members to take ownership of their projects, be proactive, take risks, and think creatively. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. What you'll be doing Work closely with product stakeholders to continue to refine the 2024/25 vision and strategy, and further define 2024 roadmap priorities. Lead the end-to-end product development lifecycle for 2025 and beyond, from ideation to launch, ensuring delivery of high-quality products that meet user needs and business objectives. Conduct market research and analysis to identify new opportunities and stay ahead of industry trends. Collaborate with cross-functional teams, including engineering, design, and marketing, to drive product development and ensure timely delivery. Define and prioritise product features based on business priorities and user feedback. Develop and maintain a deep understanding of our users, market, and competition. Analyse product performance through data-driven insights and iterate on features to enhance user experience. Requirements Proven experience as a Product Manager or similar role, preferably in a startup environment. Experience of developing and building customer-focussed products, from concept to launch in an agile environment, prioritising roadmaps and working with a cross-functional team of engineers, data scientists, researchers and designers. Customer-obsessed, able to understand them emotionally and through data. An effective communicator who can inspire and rally a team around a problem and build trust with a range of stakeholders Able to build hypotheses from first principles, critically assessing information rather than accepting received wisdom. Ability to thrive in a fast-paced, dynamic startup environment. Experience of running A/B and multivariate tests, using data to drive decision-making Curious to understand the B2B2C space that we sit in, different from our Deliveroo consumers. Preferred, but not required Experience with B2B SAAS platform product management Experience of multi-platform development (iOS, Android, web) Experience working with SQL, building simple Excel models, working with and building new dashboards is highly desirable. Why Deliveroo? Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Would you require a visa for employment for where this job is based? Our monetary compensation includes a base salary and a 10% bonus. Kindly indicate your salary expectations within. What is your notice period? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
May 18, 2024
Full time
Senior Product Manager, Deliveroo for Work Senior Product Manager, Deliveroo for Work The Deliveroo for Work Team is unique at Deliveroo in that we are essentially a start up within the wider org. Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, by offering an allowance-based food solution for all work occasions. We have a growing number of prestigious companies who choose Deliveroo for Work for their employees across the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Nonetheless, the growth opportunity remains huge, with 2024 a pivotal year for the business. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. Deliveroo for Work is currently operating in the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Our mission is to partner with top corporate brands around the world to bring them the simplest way to appreciate their employees, through their favourite restaurants. Leveraging the existing Deliveroo app, our clients can provide hassle-free team lunches and late night meals for their employees, which they site as one of their favourite benefits. DfW combines the best of our consumer app with corporate facing admin tools to manage their employee meal benefits. Deliveroo for Work is a fast paced group with an entrepreneurial mindset. We encourage our team members to take ownership of their projects, be proactive, take risks, and think creatively. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. What you'll be doing Work closely with product stakeholders to continue to refine the 2024/25 vision and strategy, and further define 2024 roadmap priorities. Lead the end-to-end product development lifecycle for 2025 and beyond, from ideation to launch, ensuring delivery of high-quality products that meet user needs and business objectives. Conduct market research and analysis to identify new opportunities and stay ahead of industry trends. Collaborate with cross-functional teams, including engineering, design, and marketing, to drive product development and ensure timely delivery. Define and prioritise product features based on business priorities and user feedback. Develop and maintain a deep understanding of our users, market, and competition. Analyse product performance through data-driven insights and iterate on features to enhance user experience. Requirements Proven experience as a Product Manager or similar role, preferably in a startup environment. Experience of developing and building customer-focussed products, from concept to launch in an agile environment, prioritising roadmaps and working with a cross-functional team of engineers, data scientists, researchers and designers. Customer-obsessed, able to understand them emotionally and through data. An effective communicator who can inspire and rally a team around a problem and build trust with a range of stakeholders Able to build hypotheses from first principles, critically assessing information rather than accepting received wisdom. Ability to thrive in a fast-paced, dynamic startup environment. Experience of running A/B and multivariate tests, using data to drive decision-making Curious to understand the B2B2C space that we sit in, different from our Deliveroo consumers. Preferred, but not required Experience with B2B SAAS platform product management Experience of multi-platform development (iOS, Android, web) Experience working with SQL, building simple Excel models, working with and building new dashboards is highly desirable. Why Deliveroo? Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Would you require a visa for employment for where this job is based? Our monetary compensation includes a base salary and a 10% bonus. Kindly indicate your salary expectations within. What is your notice period? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
Job Title: Service Advisor - Yeovil Salary: £25,000 Basic + Bonus (OTE £33,000) Hours: Monday to Friday, with Saturday mornings on a rota (1 in 3)-42 hours per week Ref: OC16931We have a new vacancy for an experienced Service Advisor for my client's main dealership in Yeovil. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Benefits: Brand accredited training and support. Career progression and development within a company. Flexible working patterns. Generous Long service and loyalty awards. Employee Assistance Programme. Life assurance. Cycle to work scheme. Eyecare voucher scheme. Pension scheme. 22 Days annual leave and bank holidays. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. Consultant: Beatrice DickinsonINDASOctane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts ManagersOctane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
May 18, 2024
Full time
Job Title: Service Advisor - Yeovil Salary: £25,000 Basic + Bonus (OTE £33,000) Hours: Monday to Friday, with Saturday mornings on a rota (1 in 3)-42 hours per week Ref: OC16931We have a new vacancy for an experienced Service Advisor for my client's main dealership in Yeovil. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Benefits: Brand accredited training and support. Career progression and development within a company. Flexible working patterns. Generous Long service and loyalty awards. Employee Assistance Programme. Life assurance. Cycle to work scheme. Eyecare voucher scheme. Pension scheme. 22 Days annual leave and bank holidays. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. Consultant: Beatrice DickinsonINDASOctane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts ManagersOctane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
The Role: Customer Service Administrator The Hours: Monday-Friday 09:00am-17:30pm Location: Ashington Salary: 24,000 My client is looking for a dynamic and innovative candidate to join our growing company based in Ashington. Must be able to drive due to location of the client. Job role Administration of Import/Export documents and procedures Role within a busy customer service team dealing with a high volume of orders, requisitions, courier tasks and other order related issues. Administration across a range of key projects, including stock holding and distribution, courier development and other on-site project Ordering of Stationery and staff supplies. Daily paperwork & archiving. Working closely and liaising with Senior Managers and other key members of staff. Maintaining the best possible services. Dealing with customer complaints and escalation of courier and other in-house issues in a timely manor. Ad-Hoc commercial and office administration roles as required. All customer service related tasks, including order processing, managing courier issues and answering a large volume of calls. Managing daily post & internal mail. Any other duties as required. Candidate requirements: Experience of Import/Export and customs procedures desirable. GCSE Maths and English (A-C Grade of Above) or equivalent Basic skills in Microsoft Office Ability to work as part of a team Positive can-do attitude with a hard work ethic Communicate clearly, professionally and concisely. Organisation and timing Ability to work under pressure Customer-orientated Benefits Company events On-site parking Company incentives 20 days holiday plus BH Job Types: Full-time, Permanent
May 17, 2024
Full time
The Role: Customer Service Administrator The Hours: Monday-Friday 09:00am-17:30pm Location: Ashington Salary: 24,000 My client is looking for a dynamic and innovative candidate to join our growing company based in Ashington. Must be able to drive due to location of the client. Job role Administration of Import/Export documents and procedures Role within a busy customer service team dealing with a high volume of orders, requisitions, courier tasks and other order related issues. Administration across a range of key projects, including stock holding and distribution, courier development and other on-site project Ordering of Stationery and staff supplies. Daily paperwork & archiving. Working closely and liaising with Senior Managers and other key members of staff. Maintaining the best possible services. Dealing with customer complaints and escalation of courier and other in-house issues in a timely manor. Ad-Hoc commercial and office administration roles as required. All customer service related tasks, including order processing, managing courier issues and answering a large volume of calls. Managing daily post & internal mail. Any other duties as required. Candidate requirements: Experience of Import/Export and customs procedures desirable. GCSE Maths and English (A-C Grade of Above) or equivalent Basic skills in Microsoft Office Ability to work as part of a team Positive can-do attitude with a hard work ethic Communicate clearly, professionally and concisely. Organisation and timing Ability to work under pressure Customer-orientated Benefits Company events On-site parking Company incentives 20 days holiday plus BH Job Types: Full-time, Permanent
Role Overview We are excited to offer an opportunity for a dedicated HR Administrator to join our Human Resources Shared Services team based in Peterborough. Working closely with our HR professionals, the successful candidate will contribute to the effectiveness and efficiency of our HR department and providing an outstanding service to our clients. This is a proactive, varied and busy role, providing organisational, administrative and general HR support across all our divisions, representing the HR team, supporting employees and building relationships with managers and teams. This role will be suitable for someone who has previous administrative experience. Previous HR administration experience is preferable but not essential.You must live within 1 hour's commute of the Peterborough office. Key Responsibilities Process and Procedure: Issue employment contracts to new joiners, including contractors and agency worker, ensuring timely completion of the onboarding process. Ensure right to work checks are completed in line with current legislation. Follow referencing process for new starters (including sending requests, chasing their return, updating the system and advising the HR Managers of any issues). Ensure the new joiners occupational health process is followed Process employee change of terms and conditions as well as supporting with the leaver process, ensuring documents are completed and Payroll notified in a timely manner Responding to external reference requests Responding to financial references for employees Supporting with the Loyalty Award, Refer a Friend and Alumni schemes Uploading job vacancies onto our Applicant Tracking System, tracking and updating vacancies where necessary Liaise with HR or managers to ensure fixed term employments and contractor agency worker periods are extended or ended accordingly Ensure that employee records are updated and maintained accurately Reporting Produce ad-hoc and monthly HR reports including sickness and D&I data Reviewing monthly sick returns and informing/liaising with individuals and Managers Reviewing new joiners 3 and 6 months' probation periods, chasing non completion of reviews Reporting on employee holiday status Reporting on status of annual appraisal completion Other Processing invoices using the internal MyPurchasing system Organising and booking team travel Updating HR team organisation charts Develop and maintain active communication both within the team and wider divisions Understand and apply company and team processes and procedure Keep up to date with legislative changes and ensure compliance and best practice is adhered to Key Skills Ability to establish and maintain trust and effective working relationships across all levels of the organisation. Ability to multi-task and use own initiative. Excellent Customer Service skills Excellent administration skills. Good planning and organisational skills. Attention to detail. Good interpersonal/verbal and written communication skills. Sensitivity, discretion and diplomacy. Self motivated. Pro-active / takes ownership of responsibilities Ability to work well under tight deadlines Ability to work well in a team environment and support fellow team members Familiarity with MS Word/Excel/Powerpoint Team Overview You will be working in a fast paced team with a direct client group of circa 6500 employees. The immediate team is made up of a HR Shared Services Manager, HR Coordinator, 2 Senior HR Administrators and 4 HR Administrators. You will also benefit from being part of the wider HR team within the business which will provide a great opportunity to work alongside knowledgeable, collaborative and friendly HR professionals. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
May 17, 2024
Full time
Role Overview We are excited to offer an opportunity for a dedicated HR Administrator to join our Human Resources Shared Services team based in Peterborough. Working closely with our HR professionals, the successful candidate will contribute to the effectiveness and efficiency of our HR department and providing an outstanding service to our clients. This is a proactive, varied and busy role, providing organisational, administrative and general HR support across all our divisions, representing the HR team, supporting employees and building relationships with managers and teams. This role will be suitable for someone who has previous administrative experience. Previous HR administration experience is preferable but not essential.You must live within 1 hour's commute of the Peterborough office. Key Responsibilities Process and Procedure: Issue employment contracts to new joiners, including contractors and agency worker, ensuring timely completion of the onboarding process. Ensure right to work checks are completed in line with current legislation. Follow referencing process for new starters (including sending requests, chasing their return, updating the system and advising the HR Managers of any issues). Ensure the new joiners occupational health process is followed Process employee change of terms and conditions as well as supporting with the leaver process, ensuring documents are completed and Payroll notified in a timely manner Responding to external reference requests Responding to financial references for employees Supporting with the Loyalty Award, Refer a Friend and Alumni schemes Uploading job vacancies onto our Applicant Tracking System, tracking and updating vacancies where necessary Liaise with HR or managers to ensure fixed term employments and contractor agency worker periods are extended or ended accordingly Ensure that employee records are updated and maintained accurately Reporting Produce ad-hoc and monthly HR reports including sickness and D&I data Reviewing monthly sick returns and informing/liaising with individuals and Managers Reviewing new joiners 3 and 6 months' probation periods, chasing non completion of reviews Reporting on employee holiday status Reporting on status of annual appraisal completion Other Processing invoices using the internal MyPurchasing system Organising and booking team travel Updating HR team organisation charts Develop and maintain active communication both within the team and wider divisions Understand and apply company and team processes and procedure Keep up to date with legislative changes and ensure compliance and best practice is adhered to Key Skills Ability to establish and maintain trust and effective working relationships across all levels of the organisation. Ability to multi-task and use own initiative. Excellent Customer Service skills Excellent administration skills. Good planning and organisational skills. Attention to detail. Good interpersonal/verbal and written communication skills. Sensitivity, discretion and diplomacy. Self motivated. Pro-active / takes ownership of responsibilities Ability to work well under tight deadlines Ability to work well in a team environment and support fellow team members Familiarity with MS Word/Excel/Powerpoint Team Overview You will be working in a fast paced team with a direct client group of circa 6500 employees. The immediate team is made up of a HR Shared Services Manager, HR Coordinator, 2 Senior HR Administrators and 4 HR Administrators. You will also benefit from being part of the wider HR team within the business which will provide a great opportunity to work alongside knowledgeable, collaborative and friendly HR professionals. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
Compliance Administrator (Maternity Cover) CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join the team in Doncaster. The position reports to the Compliance Supervisor forming part of the central compliance team; the role is key to supporting management in achieving and maintaining statutory compliance across various categories on a national basis. You will provide specialist administrative support to compliance management and provide administrative support to management of centrally - driven remedial work programmes. RESPONSIBILITIES Ensure statutory certification and other evidence of completion of statutory and mandatory maintenance tasks is collated, reviewed and appropriately filed Statutory remedial works are identified and recorded; completion is monitored, and evidence is accurately maintained Extracts reports from SI system Any other administrative activity as instructed by the line manager relevant to the team work output Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, corrective actions and reporting Promote and maintain company culture throughout the team Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Compliance Supervisor. PERSON SPECIFICATION Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo or similar CAFM system Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities Must be detail conscious, with an accurate and methodical in approach. Strong organization and communication skills Able to work on more than one task at any given time Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Calm manner able to work under pressure and against rapidly changing demands and priorities. Our mission: To build a world-class business through exceptional service and exceptional people RESPECT We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration. INTEGRITY No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for. SERVICE We approach our clients' challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities. EXCELLENCE We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.
May 17, 2024
Contractor
Compliance Administrator (Maternity Cover) CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join the team in Doncaster. The position reports to the Compliance Supervisor forming part of the central compliance team; the role is key to supporting management in achieving and maintaining statutory compliance across various categories on a national basis. You will provide specialist administrative support to compliance management and provide administrative support to management of centrally - driven remedial work programmes. RESPONSIBILITIES Ensure statutory certification and other evidence of completion of statutory and mandatory maintenance tasks is collated, reviewed and appropriately filed Statutory remedial works are identified and recorded; completion is monitored, and evidence is accurately maintained Extracts reports from SI system Any other administrative activity as instructed by the line manager relevant to the team work output Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, corrective actions and reporting Promote and maintain company culture throughout the team Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Compliance Supervisor. PERSON SPECIFICATION Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo or similar CAFM system Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities Must be detail conscious, with an accurate and methodical in approach. Strong organization and communication skills Able to work on more than one task at any given time Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Calm manner able to work under pressure and against rapidly changing demands and priorities. Our mission: To build a world-class business through exceptional service and exceptional people RESPECT We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration. INTEGRITY No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for. SERVICE We approach our clients' challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities. EXCELLENCE We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance Job Type: Full time / Permanent Job Description About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients' Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company's profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a 'can-do' attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants' visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years' experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts . click apply for full job details
May 17, 2024
Full time
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance Job Type: Full time / Permanent Job Description About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients' Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company's profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a 'can-do' attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants' visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years' experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts . click apply for full job details
The Team & Focus of the Role Our North West Property Management team are growing and looking for a Property Manager who can pro-actively manage a varied portfolio and client base. The successful candidate will be responsible for a mixed property portfolio, with a heavy weighting to industrial property, on behalf of several of our retained fund clients. This position comes with an opportunity to join a dedicated team with a high level of autonomy supported by other property managers, administrators, and the wider commercial property management team. If you're passionate about client service - there will be client management/leadership opportunities - and enjoy getting fully involved in all aspects of managing a commercial property portfolio then this could be an opportunity for you. This would be a full-time role Monday-Friday (37.5 hours) based at one of our regional offices in Manchester, Liverpool or Knutsford working within our hybrid work policy. We are also open to speaking with candidates who wish for a part-time working pattern (minimum 30 hours per week) In return, beyond your base salary you will be included in: • A discretionary bonus scheme • Company car/car allowance • A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus your birthday off and two extra half days allocated for Christmas Eve & New Years Eve • Private Healthcare • Enhanced maternity, paternity, adoption and shared parental leave • An online money saving portal and access to a 24/7 mental health & wellbeing service. • Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: Management of multi occupied commercial property - industrial, office, retail, leisure. Building and maintaining strong relationships with colleagues, clients, occupiers, contractors and on-site staff. Day to day liaison with Property Owners, Asset Managers and occupiers. Preparing and reporting information to clients in a timely manner Managing occupier leases. Supervising and directing site based staff as appropriate. Managing the service charge process including preparing, presenting and seeing approval of Service Charge Budgets and Service Charge Reconciliations. Ensuring compliance with legislation, including Health and Safety and other regulations. Some team leadership opportunities. Depending on the level of experience, candidates may be asked to provide support to other members of the team. The successful candidate will have MRICS (desirable) Good property market and wider economic and business knowledge IT literate/proficient in use of Microsoft Office 365, Word and Excel Experience within the commercial property market and commercial property management. Ability to effectively and efficiently manage workload. Strong planning, organisational and communication skills. Driving license essential. A willingness to learn on the job. Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 6-property market sectors; rural, commercial, development, residential, infrastructure services and sustainable energy. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer.
May 17, 2024
Full time
The Team & Focus of the Role Our North West Property Management team are growing and looking for a Property Manager who can pro-actively manage a varied portfolio and client base. The successful candidate will be responsible for a mixed property portfolio, with a heavy weighting to industrial property, on behalf of several of our retained fund clients. This position comes with an opportunity to join a dedicated team with a high level of autonomy supported by other property managers, administrators, and the wider commercial property management team. If you're passionate about client service - there will be client management/leadership opportunities - and enjoy getting fully involved in all aspects of managing a commercial property portfolio then this could be an opportunity for you. This would be a full-time role Monday-Friday (37.5 hours) based at one of our regional offices in Manchester, Liverpool or Knutsford working within our hybrid work policy. We are also open to speaking with candidates who wish for a part-time working pattern (minimum 30 hours per week) In return, beyond your base salary you will be included in: • A discretionary bonus scheme • Company car/car allowance • A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus your birthday off and two extra half days allocated for Christmas Eve & New Years Eve • Private Healthcare • Enhanced maternity, paternity, adoption and shared parental leave • An online money saving portal and access to a 24/7 mental health & wellbeing service. • Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: Management of multi occupied commercial property - industrial, office, retail, leisure. Building and maintaining strong relationships with colleagues, clients, occupiers, contractors and on-site staff. Day to day liaison with Property Owners, Asset Managers and occupiers. Preparing and reporting information to clients in a timely manner Managing occupier leases. Supervising and directing site based staff as appropriate. Managing the service charge process including preparing, presenting and seeing approval of Service Charge Budgets and Service Charge Reconciliations. Ensuring compliance with legislation, including Health and Safety and other regulations. Some team leadership opportunities. Depending on the level of experience, candidates may be asked to provide support to other members of the team. The successful candidate will have MRICS (desirable) Good property market and wider economic and business knowledge IT literate/proficient in use of Microsoft Office 365, Word and Excel Experience within the commercial property market and commercial property management. Ability to effectively and efficiently manage workload. Strong planning, organisational and communication skills. Driving license essential. A willingness to learn on the job. Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 6-property market sectors; rural, commercial, development, residential, infrastructure services and sustainable energy. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer.
Junior HR Advisor / Senior HR Administrator Location: Daventry, Northamptonshire Hours: 7:30am - 16:30pm Salary: Circa £40K Per annum. Permanent (On site) Junior HR Advisor / Senior HR Administrator required to join a luxury automotive brand based in Daventry on a permanent basis, offering a competitive market salary. Our client is an automotive luxury brand, with a global reputation for bespoke restorations. Working with some of the most iconic designs, using modern engineering, this company is one of a kind and their diligence is second to none. There are no shortcuts to achieve excellence. Our client is in a rapid growth stage so the successful candidate will need to demonstrate strong communication and leadership to ensure minimal disruption to the departments whilst improving processes to increase productivity and efficiencies. The Junior HR Advisor / Senior HR Administrator will oversee and manage various administrative tasks related to the employee lifecycle process including recruitment, onboarding, retention and exit, plus manage HR systems and compliance. The Junior HR Advisor / Senior HR Administrator is responsible for ensuring the smooth and efficient operating of HR processes whilst maintaining confidentiality and accuracy in all HR-related matters. We're on the lookout for someone who's got their ducks in a row and truly cares about making our workplace awesome. We need someone who's all about people - their happiness, their health, the whole shebang. If you're genuinely passionate about HR and making a real difference in people's lives, then we want to hear from you. Skills are great, but we're more interested in finding someone with a heart of gold and a knack for creating a fantastic work environment. Responsibilities of the Junior HR Advisor / Senior HR Administrator: Provide guidance on HR policies, processes, and procedures. Act as main contact for employee relation issues, escalating when necessary. Assist HR Manager in handling inquiries, grievances, and disciplinary matters. Support managers in performance management processes. Collaborate with hiring managers to support recruitment and selection. Develop strategies for attracting, retaining, and developing talent. Identify training needs and collaborate with L&D team for training programs. Develop and implement HR policies to ensure compliance. Stay updated on employment laws and advise on necessary actions. Conduct audits to ensure adherence to HR policies. Assist in process improvement, cultural transformations, and business growth. Coordinate onboarding activities and maintain stakeholder relationships. Maintain accurate employee records and HRIS updates. Prepare HR documentation including contracts and offer letters. Support employees in managing personal data. Assist in benefits enrolment processes and handle queries. Ensure timely response to employee benefit inquiries. Perform additional duties as required. The required education/experience for the Junior HR Advisor / Senior HR Administrator: Bachelor's degree in HR management or related field preferred. Previous experience in HR roles preferred. Knowledge of employment laws and regulations. Strong organisational and communication skills. Ability to work collaboratively and handle confidential information. Proficiency in HRIS and MS Office suite. Hours: Monday Friday: 7.30am 16.30pm To show your interest in this role please Apply Now with a copy of your CV. Should you be successfully shortlisted a member of our Team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.
May 17, 2024
Full time
Junior HR Advisor / Senior HR Administrator Location: Daventry, Northamptonshire Hours: 7:30am - 16:30pm Salary: Circa £40K Per annum. Permanent (On site) Junior HR Advisor / Senior HR Administrator required to join a luxury automotive brand based in Daventry on a permanent basis, offering a competitive market salary. Our client is an automotive luxury brand, with a global reputation for bespoke restorations. Working with some of the most iconic designs, using modern engineering, this company is one of a kind and their diligence is second to none. There are no shortcuts to achieve excellence. Our client is in a rapid growth stage so the successful candidate will need to demonstrate strong communication and leadership to ensure minimal disruption to the departments whilst improving processes to increase productivity and efficiencies. The Junior HR Advisor / Senior HR Administrator will oversee and manage various administrative tasks related to the employee lifecycle process including recruitment, onboarding, retention and exit, plus manage HR systems and compliance. The Junior HR Advisor / Senior HR Administrator is responsible for ensuring the smooth and efficient operating of HR processes whilst maintaining confidentiality and accuracy in all HR-related matters. We're on the lookout for someone who's got their ducks in a row and truly cares about making our workplace awesome. We need someone who's all about people - their happiness, their health, the whole shebang. If you're genuinely passionate about HR and making a real difference in people's lives, then we want to hear from you. Skills are great, but we're more interested in finding someone with a heart of gold and a knack for creating a fantastic work environment. Responsibilities of the Junior HR Advisor / Senior HR Administrator: Provide guidance on HR policies, processes, and procedures. Act as main contact for employee relation issues, escalating when necessary. Assist HR Manager in handling inquiries, grievances, and disciplinary matters. Support managers in performance management processes. Collaborate with hiring managers to support recruitment and selection. Develop strategies for attracting, retaining, and developing talent. Identify training needs and collaborate with L&D team for training programs. Develop and implement HR policies to ensure compliance. Stay updated on employment laws and advise on necessary actions. Conduct audits to ensure adherence to HR policies. Assist in process improvement, cultural transformations, and business growth. Coordinate onboarding activities and maintain stakeholder relationships. Maintain accurate employee records and HRIS updates. Prepare HR documentation including contracts and offer letters. Support employees in managing personal data. Assist in benefits enrolment processes and handle queries. Ensure timely response to employee benefit inquiries. Perform additional duties as required. The required education/experience for the Junior HR Advisor / Senior HR Administrator: Bachelor's degree in HR management or related field preferred. Previous experience in HR roles preferred. Knowledge of employment laws and regulations. Strong organisational and communication skills. Ability to work collaboratively and handle confidential information. Proficiency in HRIS and MS Office suite. Hours: Monday Friday: 7.30am 16.30pm To show your interest in this role please Apply Now with a copy of your CV. Should you be successfully shortlisted a member of our Team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.
The Head of Strategic Relationsworks within the Sales team and coordinates across the whole organisation to manage relationships with Bromcom customers and to develop partnerships with partners who provide services to schools. The role is effectively being the internal 'voice of the customer', working with school, trust and local authority leaders to derive best value from their Bromcom contract. The broad goal is to champion the product and ensure that the product is developed, marketed, and utilised to the fullest extent possible, with satisfied customers that are more likely to renew their contracts and act as reference sites and be more amenable to upsell opportunities. There are four main areas: Forming a strategic relationship with senior leadership in school and trust clients. The focus is upon building a partnership where Bromcom supports the strategic development of the MAT/LA, aligning product roadmap to synchronise with their needs. This is achieved via a collaborative approach to new feature development with key users in strategic clients having influence over features, capabilities and the product roadmap. The post holder will act as a central point to coordinate and prioritise client requirements across Sales (including Conditions of Sale for incoming customers) and work with the Product and Software teams to schedule development. This will also involve line managing the CRM team that work with MATs and Schools at different tiers of service. Product evangelism and championing, including getting the most out of features already included in the package and upselling additional product options where possible (e.g. safeguarding, finance etc.) This includes the creation and maintenance of analytics that show how these clients are accessing the various modules, that is supplemented by information gleaned from calls, meetings, surveys and intelligence from the Customer Success Managers. Ensure overall client satisfaction by engaging with the relevant product development, support and deployment teams. Ensure that clients know when new features are released and when bugs or development requests that they have requested have been actioned. Act as an escalation point when support or deployment issues have not been addressed to the client's satisfaction. Work with third parties who are approved Bromcom partners to understand how their systems interact with Bromcom and then be able to present a solutions focussed approach to client needs. An example might be to work with vendors that have specialisms in Human Resources, Finance, Payroll, Recruitment etc and propose how Bromcom can be part of an integrated solution to meet client needs. The key elements of the role include: Regular relationship management calls with senior staff and leaders in the largest Bromcom clients. A two-way dialogue about the strategic development of the client's business, new requirements or enhancements, the Bromcom product roadmap and championing new features that Bromcom has developed in order to gain adoption (product positioning) Securing deliverables from the reference sites e.g. quotes, blogs, case studies, video testimonials and 'leads' and passing these on to marketing and sales as necessary. Product Advocacy: Be a leading voice and advocate for Bromcom to the client and in external forums, ensuring that the product's value proposition is effectively communicated and understood. Client Advocacy: Be the voice of the client when dealing with stakeholders inside Bromcom, think from the customer's perspective and understand users and their pain points. Feedback Collection: Gather feedback from trust senior leaders, school leaders, teachers, central staff, data managers, school administrators, and other stakeholders to prioritise product features and improvements. Stakeholder Communication: Regularly update stakeholders on product updates, successes, and challenges, and gather their insights for continuous improvement. Partnership development: Working with Bromcom's approved partners and the Bromcom partnership support team to create vertically integrated solutions that combine Bromcom with third party specialist platforms. Cross-functional Collaboration: Work closely with development, sales, marketing, and customer support teams to align product strategies and ensure consistent messaging. Roadmap Collaboration: In conjunction with the Head of Products, the product management team and individual product owners, contribute to the development and refinement of the product roadmap. Conduct an ongoing two-way dialogue about the strategic development of the client's business, new requirements or enhancements, the Bromcom product roadmap and championing new features that Bromcom has developed in order to gain adoption (product positioning.) Utilisation Analysis: Examine feature usage by key clients to ensure that they are getting full value from the product. Intervene to support the client with training, configuration or other assistance to allow full feature utilisation. Work with support and technical teams if performance issues or other significant impediments are identified Relationship management: de-escalate issues, offer support, listen, reassure the client, navigate within the company to satisfy their needs General responsibilities of the Head of Strategic Relations Building and maintaining relationships with top clients and key personnel within customer sites. Alerting the sales team to opportunities for further sales within key customers. Letting customers know about other products the company offers. Conducting reviews to ensure customers are satisfied with their products and services. Attending meetings with customers to build relationships with existing accounts. Achieving customer relationship targets and KPI's as set by the Chief Commercial Officer. Work closely with Head of Customer On-boarding and Services and Customer Operations teams. Escalating and resolving areas of concern as raised by customers or from CRM Calls Carrying out customer satisfaction surveys and reviews. Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM and ensuring account managers are aware of changes within customers. Liaising with internal departments to ensure customer needs are fulfilled effectively. Developing market intelligence, particularly in furthering partnerships with third party vendors and understanding how their services can collaborate effectively with Bromcom to better support our customers. Supporting the Chief Commercial Officer as directed. Background of the Head of Strategic Relations Ideal candidate should have a deep educationalist background with 10+ years in schools and held/holding at least deputy head role or in a MAT with "C" level position who is seeking to move to a role in a high growth EdTech company Strong interpersonal and communication skills and an ability to build rapport with customers. Previous sales experience and an organised approach to work. Ideally, knowledge of the educational technology marketplace and management information systems. Hardworking with a strong work ethic. Bromcom is an equal opportunities employer
May 17, 2024
Full time
The Head of Strategic Relationsworks within the Sales team and coordinates across the whole organisation to manage relationships with Bromcom customers and to develop partnerships with partners who provide services to schools. The role is effectively being the internal 'voice of the customer', working with school, trust and local authority leaders to derive best value from their Bromcom contract. The broad goal is to champion the product and ensure that the product is developed, marketed, and utilised to the fullest extent possible, with satisfied customers that are more likely to renew their contracts and act as reference sites and be more amenable to upsell opportunities. There are four main areas: Forming a strategic relationship with senior leadership in school and trust clients. The focus is upon building a partnership where Bromcom supports the strategic development of the MAT/LA, aligning product roadmap to synchronise with their needs. This is achieved via a collaborative approach to new feature development with key users in strategic clients having influence over features, capabilities and the product roadmap. The post holder will act as a central point to coordinate and prioritise client requirements across Sales (including Conditions of Sale for incoming customers) and work with the Product and Software teams to schedule development. This will also involve line managing the CRM team that work with MATs and Schools at different tiers of service. Product evangelism and championing, including getting the most out of features already included in the package and upselling additional product options where possible (e.g. safeguarding, finance etc.) This includes the creation and maintenance of analytics that show how these clients are accessing the various modules, that is supplemented by information gleaned from calls, meetings, surveys and intelligence from the Customer Success Managers. Ensure overall client satisfaction by engaging with the relevant product development, support and deployment teams. Ensure that clients know when new features are released and when bugs or development requests that they have requested have been actioned. Act as an escalation point when support or deployment issues have not been addressed to the client's satisfaction. Work with third parties who are approved Bromcom partners to understand how their systems interact with Bromcom and then be able to present a solutions focussed approach to client needs. An example might be to work with vendors that have specialisms in Human Resources, Finance, Payroll, Recruitment etc and propose how Bromcom can be part of an integrated solution to meet client needs. The key elements of the role include: Regular relationship management calls with senior staff and leaders in the largest Bromcom clients. A two-way dialogue about the strategic development of the client's business, new requirements or enhancements, the Bromcom product roadmap and championing new features that Bromcom has developed in order to gain adoption (product positioning) Securing deliverables from the reference sites e.g. quotes, blogs, case studies, video testimonials and 'leads' and passing these on to marketing and sales as necessary. Product Advocacy: Be a leading voice and advocate for Bromcom to the client and in external forums, ensuring that the product's value proposition is effectively communicated and understood. Client Advocacy: Be the voice of the client when dealing with stakeholders inside Bromcom, think from the customer's perspective and understand users and their pain points. Feedback Collection: Gather feedback from trust senior leaders, school leaders, teachers, central staff, data managers, school administrators, and other stakeholders to prioritise product features and improvements. Stakeholder Communication: Regularly update stakeholders on product updates, successes, and challenges, and gather their insights for continuous improvement. Partnership development: Working with Bromcom's approved partners and the Bromcom partnership support team to create vertically integrated solutions that combine Bromcom with third party specialist platforms. Cross-functional Collaboration: Work closely with development, sales, marketing, and customer support teams to align product strategies and ensure consistent messaging. Roadmap Collaboration: In conjunction with the Head of Products, the product management team and individual product owners, contribute to the development and refinement of the product roadmap. Conduct an ongoing two-way dialogue about the strategic development of the client's business, new requirements or enhancements, the Bromcom product roadmap and championing new features that Bromcom has developed in order to gain adoption (product positioning.) Utilisation Analysis: Examine feature usage by key clients to ensure that they are getting full value from the product. Intervene to support the client with training, configuration or other assistance to allow full feature utilisation. Work with support and technical teams if performance issues or other significant impediments are identified Relationship management: de-escalate issues, offer support, listen, reassure the client, navigate within the company to satisfy their needs General responsibilities of the Head of Strategic Relations Building and maintaining relationships with top clients and key personnel within customer sites. Alerting the sales team to opportunities for further sales within key customers. Letting customers know about other products the company offers. Conducting reviews to ensure customers are satisfied with their products and services. Attending meetings with customers to build relationships with existing accounts. Achieving customer relationship targets and KPI's as set by the Chief Commercial Officer. Work closely with Head of Customer On-boarding and Services and Customer Operations teams. Escalating and resolving areas of concern as raised by customers or from CRM Calls Carrying out customer satisfaction surveys and reviews. Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM and ensuring account managers are aware of changes within customers. Liaising with internal departments to ensure customer needs are fulfilled effectively. Developing market intelligence, particularly in furthering partnerships with third party vendors and understanding how their services can collaborate effectively with Bromcom to better support our customers. Supporting the Chief Commercial Officer as directed. Background of the Head of Strategic Relations Ideal candidate should have a deep educationalist background with 10+ years in schools and held/holding at least deputy head role or in a MAT with "C" level position who is seeking to move to a role in a high growth EdTech company Strong interpersonal and communication skills and an ability to build rapport with customers. Previous sales experience and an organised approach to work. Ideally, knowledge of the educational technology marketplace and management information systems. Hardworking with a strong work ethic. Bromcom is an equal opportunities employer
Office Administrator • Stratford upon Avon • Permanent • Part Time • £13-15 per hour Our client, based in Stratford upon Avon, is seeking a part time administrator due to expansion. This role is to work in their Accounts department. This is a part time position working upto 20 hours per week. Hours are flexible but based around the hours of 10-2, Monday to Friday. The Office Administrator's day to day duties are as follows: Answering the telephone and email enquiries Taking enquiries, processing orders/payments, after-sales service Updating deliveries and inputting on sage, organising import/export documentation, liaising with suppliers Invoicing (sage line 50) taking payments, setting up new credit accounts, checking supplier invoices/statements, inputting of invoices on Sage 50, customer payments inputting on Sage 50, credit control and other general accounts administration duties Communicate with suppliers and transport companies, communicate with customers keeping them informed as necessary Supporting the MD and General Manager in various administration work as and when required The Office Administrator must have the following skills/experience: Ability to perform senior administrative duties Excellent PC skills, Sage 50, in Microsoft Word, Excel, Outlook Fast and accurate data entry skills with attention to detail Excellent written & verbal communication skills including ability to communicate at all levels Managing time effectively and efficiently, to maximise activity levels, whilst prioritising the workload Flexible approach, fast thinking & acting, open to change and willing to learn and apply new skills To be highly self-motivated and be driven by outstanding performance Ability to take on the responsibility of being a key member of the team, taking full ownership of the role To Go the extra mile for the business, the team and the customer What s on offer for the successful Office Administrator? Competitive Salary of upto £15 per hour & annual Bonus (performance/profit-related) Pension Scheme 25 days holiday per annum based on full time hours (pro-rated for part time hours accordingly depending on the actual hours) + Bank Holidays if they fall on a day that s worked (some holidays to be used during Christmas shutdown) Part time role Monday Friday 10.30am 2.00pm (may be more hours during holiday cover) Arden Personnel is a local independent recruitment agency based in Alcester, Warwickshire. We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley. We want your experience with using a recruitment agency to be a good one and will always endeavour to get back to all applicants. You can also contact us on (phone number removed). Follow us on Facebook, Instagram, Twitter, and LinkedIn for all updates of live vacancies. Arden Personnel is an equal opportunities employer that welcomes applications from all age groups. We recruit in the following sectors. Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain.
May 17, 2024
Full time
Office Administrator • Stratford upon Avon • Permanent • Part Time • £13-15 per hour Our client, based in Stratford upon Avon, is seeking a part time administrator due to expansion. This role is to work in their Accounts department. This is a part time position working upto 20 hours per week. Hours are flexible but based around the hours of 10-2, Monday to Friday. The Office Administrator's day to day duties are as follows: Answering the telephone and email enquiries Taking enquiries, processing orders/payments, after-sales service Updating deliveries and inputting on sage, organising import/export documentation, liaising with suppliers Invoicing (sage line 50) taking payments, setting up new credit accounts, checking supplier invoices/statements, inputting of invoices on Sage 50, customer payments inputting on Sage 50, credit control and other general accounts administration duties Communicate with suppliers and transport companies, communicate with customers keeping them informed as necessary Supporting the MD and General Manager in various administration work as and when required The Office Administrator must have the following skills/experience: Ability to perform senior administrative duties Excellent PC skills, Sage 50, in Microsoft Word, Excel, Outlook Fast and accurate data entry skills with attention to detail Excellent written & verbal communication skills including ability to communicate at all levels Managing time effectively and efficiently, to maximise activity levels, whilst prioritising the workload Flexible approach, fast thinking & acting, open to change and willing to learn and apply new skills To be highly self-motivated and be driven by outstanding performance Ability to take on the responsibility of being a key member of the team, taking full ownership of the role To Go the extra mile for the business, the team and the customer What s on offer for the successful Office Administrator? Competitive Salary of upto £15 per hour & annual Bonus (performance/profit-related) Pension Scheme 25 days holiday per annum based on full time hours (pro-rated for part time hours accordingly depending on the actual hours) + Bank Holidays if they fall on a day that s worked (some holidays to be used during Christmas shutdown) Part time role Monday Friday 10.30am 2.00pm (may be more hours during holiday cover) Arden Personnel is a local independent recruitment agency based in Alcester, Warwickshire. We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley. We want your experience with using a recruitment agency to be a good one and will always endeavour to get back to all applicants. You can also contact us on (phone number removed). Follow us on Facebook, Instagram, Twitter, and LinkedIn for all updates of live vacancies. Arden Personnel is an equal opportunities employer that welcomes applications from all age groups. We recruit in the following sectors. Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain.
About Us: We are a small but dynamic team of letting and property managers based in Wandsworth, London, dedicated to providing exceptional service to our clients. Our office environment is collaborative, supportive, and focused on achieving excellence in property management. Position Overview: As a Property Administrator, you will report to the Senior Property Manager, providing essential support in managing a range of administrative tasks. On joining our small, close-knit team, you will discover genuine job satisfaction by embracing this pivotal role within our friendly and supportive company. Your contribution will be instrumental in maintaining our high standards of service delivery. This role requires keen attention to detail, robust organizational skills, taking initiative and the ability to think practically and solve problems efficiently. You'll have the opportunity to make a significant impact and grow professionally in a collaborative environment where your efforts are valued and recognized. Key Responsibilities: Administer Fixflo / Arthur Online: Maintain comprehensive and up-to-date records related to properties, tenants, maintenance requests, and lease agreements. Ensure the accuracy of data and organize information in electronic filing systems using our CRM system ensuring its smooth operation and reliability. Tenant Communication: Serve as a point of contact for tenants, responding to their inquiries, requests, and concerns promptly and professionally. Maintain positive relationships with tenants and address their needs effectively using the CRM system. Maintenance Coordination: Collaborate with maintenance personnel or contractors to coordinate repairs, maintenance requests, and property inspections. Communicate with tenants to schedule appointments and ensure timely resolution of maintenance issues. Administrative Support: Provide administrative assistance to property managers, including preparing reports, scheduling appointments, and managing office correspondence. Compliance and Regulations: Stay informed about local laws, regulations, and housing codes related to property management. Ensure the properties meet the required standards and maintain compliance with applicable regulations. Holiday Cover: Provide holiday cover whilst property managers are away on annual leave. Requirements: Previous experience in property management or a related field preferred. Knowledge of Fixflo and or Arthur Online preferred but not essential. Strong organizational skills and attention to detail. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office suite. Knowledge of relevant laws and regulations governing property management. Ability to work effectively both independently and as part of a team. A proactive and customer-focused approach to problem-solving. Benefits: Competitive salary based on experience. Opportunities for professional development and growth within our small team. Supportive and collaborative work environment. 25 days of annual leave plus a day off on your birthday! Generous company pension scheme. Convenient location in Wandsworth, London, with easy access to public transportation. How to Apply: If you are interested in joining our small team as a Property Administrator, please submit your CV and a cover letter outlining your qualifications and why you would be a great fit for the role. We look forward to hearing from you!
May 17, 2024
Full time
About Us: We are a small but dynamic team of letting and property managers based in Wandsworth, London, dedicated to providing exceptional service to our clients. Our office environment is collaborative, supportive, and focused on achieving excellence in property management. Position Overview: As a Property Administrator, you will report to the Senior Property Manager, providing essential support in managing a range of administrative tasks. On joining our small, close-knit team, you will discover genuine job satisfaction by embracing this pivotal role within our friendly and supportive company. Your contribution will be instrumental in maintaining our high standards of service delivery. This role requires keen attention to detail, robust organizational skills, taking initiative and the ability to think practically and solve problems efficiently. You'll have the opportunity to make a significant impact and grow professionally in a collaborative environment where your efforts are valued and recognized. Key Responsibilities: Administer Fixflo / Arthur Online: Maintain comprehensive and up-to-date records related to properties, tenants, maintenance requests, and lease agreements. Ensure the accuracy of data and organize information in electronic filing systems using our CRM system ensuring its smooth operation and reliability. Tenant Communication: Serve as a point of contact for tenants, responding to their inquiries, requests, and concerns promptly and professionally. Maintain positive relationships with tenants and address their needs effectively using the CRM system. Maintenance Coordination: Collaborate with maintenance personnel or contractors to coordinate repairs, maintenance requests, and property inspections. Communicate with tenants to schedule appointments and ensure timely resolution of maintenance issues. Administrative Support: Provide administrative assistance to property managers, including preparing reports, scheduling appointments, and managing office correspondence. Compliance and Regulations: Stay informed about local laws, regulations, and housing codes related to property management. Ensure the properties meet the required standards and maintain compliance with applicable regulations. Holiday Cover: Provide holiday cover whilst property managers are away on annual leave. Requirements: Previous experience in property management or a related field preferred. Knowledge of Fixflo and or Arthur Online preferred but not essential. Strong organizational skills and attention to detail. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office suite. Knowledge of relevant laws and regulations governing property management. Ability to work effectively both independently and as part of a team. A proactive and customer-focused approach to problem-solving. Benefits: Competitive salary based on experience. Opportunities for professional development and growth within our small team. Supportive and collaborative work environment. 25 days of annual leave plus a day off on your birthday! Generous company pension scheme. Convenient location in Wandsworth, London, with easy access to public transportation. How to Apply: If you are interested in joining our small team as a Property Administrator, please submit your CV and a cover letter outlining your qualifications and why you would be a great fit for the role. We look forward to hearing from you!
An award winning people orientated architecture practice is looking for an experienced Facilities and Office Manager on a part-time basis, overseeing the day to day running of a large office, supporting the Directors and managing the support team. It's a great varied role running the office of a busy working studio. A key focus of the role will be on the facilities side ensuring the office is running smoothly and looking after H&S. You will also be looking after the support team and ensuring reception runs smoothly. Management of the Facilities and Office includes: Oversee management of front of house and reception Manage maintenance contracts for all services, ensuring planned maintenance and ad hoc repairs are carried out as required Oversee utilities contracts Maintain fire and security contracts and procedures including fire alarm test, drills, fire wardens and security access, CCTV Assist with health and safety in the London and Manchester studios including overseeing first aiders and first aid box supplies Review general risk and fire risk assessments for London and Manchester with H&S Director and Associate Coordinate with IT support and organise internal moves and relocations Manage the Studio Assistant and Receptionist in London and Studio Administrator in Manchester Manage suppliers (e.g., cleaners, stationery, coffee, recycling etc.) Ensure premises defects are dealt with promptly Oversee studio recycling Oversee the facilities and H&S in the workplace induction process Coordinate with HR manager to conduct workstation assessments Prepare and manage all facilities requirements for the audits Prepare and manage facilities budget Assist Technical Coordinator with PPE supplies. Organise, manage and report at the weekly staff forum Coordination of Business Continuity Plan Assist with quality management systems, audits and procedures Proofread, format and issue documents Organise internal and external meetings Organise, support and minute Senior Management meetings This role is busy and varied and will be office based 5 days a week although they are fleixble on hours whether it be 10-4 or 9-3. You'll need excellent organisational skills as well as previous experience of running an office, managing a team and looking after facilities. Fantastic role in a beautiful studio and even better team. They really are a great company to work for who value their staff and wellbeing. Think you have the experience they need?Send in your CV by clicking on apply now.
May 17, 2024
Full time
An award winning people orientated architecture practice is looking for an experienced Facilities and Office Manager on a part-time basis, overseeing the day to day running of a large office, supporting the Directors and managing the support team. It's a great varied role running the office of a busy working studio. A key focus of the role will be on the facilities side ensuring the office is running smoothly and looking after H&S. You will also be looking after the support team and ensuring reception runs smoothly. Management of the Facilities and Office includes: Oversee management of front of house and reception Manage maintenance contracts for all services, ensuring planned maintenance and ad hoc repairs are carried out as required Oversee utilities contracts Maintain fire and security contracts and procedures including fire alarm test, drills, fire wardens and security access, CCTV Assist with health and safety in the London and Manchester studios including overseeing first aiders and first aid box supplies Review general risk and fire risk assessments for London and Manchester with H&S Director and Associate Coordinate with IT support and organise internal moves and relocations Manage the Studio Assistant and Receptionist in London and Studio Administrator in Manchester Manage suppliers (e.g., cleaners, stationery, coffee, recycling etc.) Ensure premises defects are dealt with promptly Oversee studio recycling Oversee the facilities and H&S in the workplace induction process Coordinate with HR manager to conduct workstation assessments Prepare and manage all facilities requirements for the audits Prepare and manage facilities budget Assist Technical Coordinator with PPE supplies. Organise, manage and report at the weekly staff forum Coordination of Business Continuity Plan Assist with quality management systems, audits and procedures Proofread, format and issue documents Organise internal and external meetings Organise, support and minute Senior Management meetings This role is busy and varied and will be office based 5 days a week although they are fleixble on hours whether it be 10-4 or 9-3. You'll need excellent organisational skills as well as previous experience of running an office, managing a team and looking after facilities. Fantastic role in a beautiful studio and even better team. They really are a great company to work for who value their staff and wellbeing. Think you have the experience they need?Send in your CV by clicking on apply now.
The Company: Our client is one of the most dynamic refrigeration, heating, ventilation and air conditioning service providers in Europe. They offer innovative products and services, and market-leading refrigeration technology, for which we have received awards and industry accreditations. The Job: Our client is seeking a Senior Administrator. In this role our client is seeking someone with supervisory experience as you will be supporting the manager for their team of 5 in their Head Office in Bristol (BS4). In this role you will you provide supervisory support in their administration team. Your responsibilities will include assisting the Finance Co-Ordinator with provision of admin support to the Operations team and overseeing the administration team day to day activities. Responsibilities will include: Industrial Call Management and monitoring. Interaction with customer systems and portals to ensure prompt update of work order activity. Daily interaction with Industrial Engineering team and allocation of jobs via Engineers tablets. Raising purchase orders/liaison with suppliers/sub-contractors. Liaise with Operations team/Managing WIP to ensure prompt invoicing of jobs. Assist with hotel bookings/conference rooms. Client liaison to include Purchase Order chase and management. Assist with escalations including job queries and problems. Interact with Gas Safe register. Engagement with Training team to ensure adequate notice provided to Ops Teams for upcoming courses. The Person: Our client is looking for someone who has already gained administration experience and also has some supervisory experience too. As well as this experience they are also seeking someone who has: Excellent communication skills and telephone manner Great IT Skills The ability to Supervise while working as part of a busy team but also able to work under own initiative Organised The ability to be highly self-reliant, motivated and enthusiastic. Approachability and openness and able to work as part of a team. Excellent customer care and interpersonal skills. Commitment to quality and attention to detail. The Benefits: 22 days holiday, rising incrementally to 25, plus bank holidays. Private Medical Insurance, Income Protection Insurance, Life cover of 2x salary, Employee Assistance Program, Discount scheme including Gyms, Introducers Bonus Scheme and an excellent pension scheme. The Hours: Monday Friday 40 hours per week The Location: Brislington (BS4) with car parking (with Hybrid working) The Salary: £27-30,000
May 17, 2024
Full time
The Company: Our client is one of the most dynamic refrigeration, heating, ventilation and air conditioning service providers in Europe. They offer innovative products and services, and market-leading refrigeration technology, for which we have received awards and industry accreditations. The Job: Our client is seeking a Senior Administrator. In this role our client is seeking someone with supervisory experience as you will be supporting the manager for their team of 5 in their Head Office in Bristol (BS4). In this role you will you provide supervisory support in their administration team. Your responsibilities will include assisting the Finance Co-Ordinator with provision of admin support to the Operations team and overseeing the administration team day to day activities. Responsibilities will include: Industrial Call Management and monitoring. Interaction with customer systems and portals to ensure prompt update of work order activity. Daily interaction with Industrial Engineering team and allocation of jobs via Engineers tablets. Raising purchase orders/liaison with suppliers/sub-contractors. Liaise with Operations team/Managing WIP to ensure prompt invoicing of jobs. Assist with hotel bookings/conference rooms. Client liaison to include Purchase Order chase and management. Assist with escalations including job queries and problems. Interact with Gas Safe register. Engagement with Training team to ensure adequate notice provided to Ops Teams for upcoming courses. The Person: Our client is looking for someone who has already gained administration experience and also has some supervisory experience too. As well as this experience they are also seeking someone who has: Excellent communication skills and telephone manner Great IT Skills The ability to Supervise while working as part of a busy team but also able to work under own initiative Organised The ability to be highly self-reliant, motivated and enthusiastic. Approachability and openness and able to work as part of a team. Excellent customer care and interpersonal skills. Commitment to quality and attention to detail. The Benefits: 22 days holiday, rising incrementally to 25, plus bank holidays. Private Medical Insurance, Income Protection Insurance, Life cover of 2x salary, Employee Assistance Program, Discount scheme including Gyms, Introducers Bonus Scheme and an excellent pension scheme. The Hours: Monday Friday 40 hours per week The Location: Brislington (BS4) with car parking (with Hybrid working) The Salary: £27-30,000
Purpose of the Job The post provides business and administrative support to individuals, teams or departments as appropriate. Main Areas of Responsibility Duties may involve a combination of the following tasks: Utilise software packages such as Microsoft Office, and preparation of letters and documentation according to local procedures and statutory/ legal requirements Update and manage computer databases and spreadsheets, provide reports and assist in compiling information such as statutory returns, manage and track expenditure Provide professional support to Senior Officers and Managers dealing with confidential and sensitive matters, answer telephone calls and provide information as a first point of contact Undertake a range of administrative duties such as note and minute taking, filing, faxing, scanning and photocopying and deal with all general matters including cash handling, correspondence, invoices and timesheets according to local procedures Manage team commitments avoiding scheduling conflicts and arrange meetings and training courses, venues, agendas Supervise workload of Assistant Support Officer, providing cover in absence g. reception and visitor management. The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. Person Specification Although there are no specific qualifications required for these roles previous experience in service delivery or a business-related qualification would be beneficial You will be a competent administrator with experience of using Microsoft Office who is confident to be the first point of contact for Managers and possess excellent customer care skills You will be self-motivated, professional and approachable providing excellent team support and best practice at all times You must be willing to undertake a variety of administrative tasks, operating within departmental policies and procedures. Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
May 16, 2024
Contractor
Purpose of the Job The post provides business and administrative support to individuals, teams or departments as appropriate. Main Areas of Responsibility Duties may involve a combination of the following tasks: Utilise software packages such as Microsoft Office, and preparation of letters and documentation according to local procedures and statutory/ legal requirements Update and manage computer databases and spreadsheets, provide reports and assist in compiling information such as statutory returns, manage and track expenditure Provide professional support to Senior Officers and Managers dealing with confidential and sensitive matters, answer telephone calls and provide information as a first point of contact Undertake a range of administrative duties such as note and minute taking, filing, faxing, scanning and photocopying and deal with all general matters including cash handling, correspondence, invoices and timesheets according to local procedures Manage team commitments avoiding scheduling conflicts and arrange meetings and training courses, venues, agendas Supervise workload of Assistant Support Officer, providing cover in absence g. reception and visitor management. The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. Person Specification Although there are no specific qualifications required for these roles previous experience in service delivery or a business-related qualification would be beneficial You will be a competent administrator with experience of using Microsoft Office who is confident to be the first point of contact for Managers and possess excellent customer care skills You will be self-motivated, professional and approachable providing excellent team support and best practice at all times You must be willing to undertake a variety of administrative tasks, operating within departmental policies and procedures. Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
Advanced Social Worker - Enfield - 30k Mbi Medical are pleased to be working with the Borough of Enfield. Their site is situated with very good transport links. The site provides; medium secure, low secure and acute services. What You Will Do - As a lead Social Worker you will be a member of the multi-disciplinary team to develop and deliver care, ensuring the patients receive a holistic standard of care. - Identify any social issues which a patient may be experiencing and ensure these are addressed within risk assessments and care plans and make sure the patient is supported. Create links between the care team on the ward and the patient s community team, ensuring that early discharge planning is arranged and community teams are fully up to date and aware of the care pathway of the patients. - Develop links between different agencies within a patient s local community, for example Care Co-Ordinators, MAPPA, families/carers and future possible placements. - Act as the Hospital s Designated Safeguarding Officer, maintaining links with Enfield Council, escalating safeguarding concerns and monitoring any ongoing safeguarding concerns. - Take a proactive approach in supporting the wards within the hospital with monitoring any safeguarding concerns amongst the patient group on the ward, ensuring the safety of patients at all times. - Complete investigations into incidents in the hospital and feedback this to the Senior Management Team. - Investigate complaints made by patients in the hospital as required by the Complaints and Compliance Administrator. - Support carers and family members of patients, signposting them towards appropriate links within their local community to ensure they receive the appropriate support. - As the leader of the department, you will actively engage within the Clinical Governance of the hospital, attending meetings, providing feedback to other hospital leaders and working towards the agreed goals and objectives of the hospital. - The hospital is targeting a rating of at least a good in any future CQC inspections, and you will be leading your team and ensuring they are meeting the expected standards in any inspections. - Have a good understanding of the forensic framework which underpins policies and protocols within a Medium Secure Hospital. - Deliver supervision to members of your team on a monthly basis. You will manage your team s annual leave, allocation of caseloads and ensure the team are meeting expectations and are achieving the KPIs appropriate for the team. - Engage in supervision once per month with your Line Manager - The department is expected to have student Social Workers, and you will oversee the mentoring of students, arranging student placements and developing links with local universities
May 16, 2024
Full time
Advanced Social Worker - Enfield - 30k Mbi Medical are pleased to be working with the Borough of Enfield. Their site is situated with very good transport links. The site provides; medium secure, low secure and acute services. What You Will Do - As a lead Social Worker you will be a member of the multi-disciplinary team to develop and deliver care, ensuring the patients receive a holistic standard of care. - Identify any social issues which a patient may be experiencing and ensure these are addressed within risk assessments and care plans and make sure the patient is supported. Create links between the care team on the ward and the patient s community team, ensuring that early discharge planning is arranged and community teams are fully up to date and aware of the care pathway of the patients. - Develop links between different agencies within a patient s local community, for example Care Co-Ordinators, MAPPA, families/carers and future possible placements. - Act as the Hospital s Designated Safeguarding Officer, maintaining links with Enfield Council, escalating safeguarding concerns and monitoring any ongoing safeguarding concerns. - Take a proactive approach in supporting the wards within the hospital with monitoring any safeguarding concerns amongst the patient group on the ward, ensuring the safety of patients at all times. - Complete investigations into incidents in the hospital and feedback this to the Senior Management Team. - Investigate complaints made by patients in the hospital as required by the Complaints and Compliance Administrator. - Support carers and family members of patients, signposting them towards appropriate links within their local community to ensure they receive the appropriate support. - As the leader of the department, you will actively engage within the Clinical Governance of the hospital, attending meetings, providing feedback to other hospital leaders and working towards the agreed goals and objectives of the hospital. - The hospital is targeting a rating of at least a good in any future CQC inspections, and you will be leading your team and ensuring they are meeting the expected standards in any inspections. - Have a good understanding of the forensic framework which underpins policies and protocols within a Medium Secure Hospital. - Deliver supervision to members of your team on a monthly basis. You will manage your team s annual leave, allocation of caseloads and ensure the team are meeting expectations and are achieving the KPIs appropriate for the team. - Engage in supervision once per month with your Line Manager - The department is expected to have student Social Workers, and you will oversee the mentoring of students, arranging student placements and developing links with local universities
We have an amazing opportunity for a Compliance / On-boarding Administrator with excellent customer service skills to join our friendly and supportive On-boarding Team at our Albrighton office which is right next to the train station or if you are driving we have free onsite parking! You will support the business by completing all pre-employment checks for staff joining us in line with CQC or Care Inspectorate Scotland regulations, including DBS / Disclosure Scotland checks, Referencing and Right to Work checks while keeping both the candidate and hiring manager fully informed on the progress of candidates. Active Care Group is the UK's leading provider of complex care. We place people at the heart of everything we do, improving people's lives by providing the best quality care tailored for individual needs. What you'll be working: 37.5 hours per week, Monday to Friday (Flexischeme) Working pattern to be discussed with the successful candidate. Some home working may be available after completion of on-site training. Salary:£23,056 per annum plus up to £500 quarterly Team Bonus (pending meeting KPIs) What you'll be doing: Ensure all candidates receive a positive experience during their on-boarding with regular updates and support where needed Produce formal offer letters and contracts Liaise with candidates and 3rd party organisations to chase references and respond to reference queries Upload documentation to the relevant HR Assist with compiling required information for new starter payroll Keep in regular contact with Line Managers, keeping them up to date on the progress of new starters for their service Provide accurate and timely updates and reports where required and work proactively to meet all targets and SLAs Carry out general administration tasks for department, for example, accepting deliveries, telephone answering, and manage the Onboarding team inbox Process contractual changes in line with company policy Undertake other activities from time to time to support the wider team, Onboarding Manager or Senior Onboarding Administrator. What you'll have: Excellent Communication and Customer Service skills Previous experience of working in an administration role is essential, it would be an advantage if this was within a Recruitment or Care setting Knowledge of pre-employment checks within the care sector would be an advantage Ability to work to strict timelines and meet KPIs Comfortable working in a high volume and fast paced office environment We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer. What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials - like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group.
May 16, 2024
Full time
We have an amazing opportunity for a Compliance / On-boarding Administrator with excellent customer service skills to join our friendly and supportive On-boarding Team at our Albrighton office which is right next to the train station or if you are driving we have free onsite parking! You will support the business by completing all pre-employment checks for staff joining us in line with CQC or Care Inspectorate Scotland regulations, including DBS / Disclosure Scotland checks, Referencing and Right to Work checks while keeping both the candidate and hiring manager fully informed on the progress of candidates. Active Care Group is the UK's leading provider of complex care. We place people at the heart of everything we do, improving people's lives by providing the best quality care tailored for individual needs. What you'll be working: 37.5 hours per week, Monday to Friday (Flexischeme) Working pattern to be discussed with the successful candidate. Some home working may be available after completion of on-site training. Salary:£23,056 per annum plus up to £500 quarterly Team Bonus (pending meeting KPIs) What you'll be doing: Ensure all candidates receive a positive experience during their on-boarding with regular updates and support where needed Produce formal offer letters and contracts Liaise with candidates and 3rd party organisations to chase references and respond to reference queries Upload documentation to the relevant HR Assist with compiling required information for new starter payroll Keep in regular contact with Line Managers, keeping them up to date on the progress of new starters for their service Provide accurate and timely updates and reports where required and work proactively to meet all targets and SLAs Carry out general administration tasks for department, for example, accepting deliveries, telephone answering, and manage the Onboarding team inbox Process contractual changes in line with company policy Undertake other activities from time to time to support the wider team, Onboarding Manager or Senior Onboarding Administrator. What you'll have: Excellent Communication and Customer Service skills Previous experience of working in an administration role is essential, it would be an advantage if this was within a Recruitment or Care setting Knowledge of pre-employment checks within the care sector would be an advantage Ability to work to strict timelines and meet KPIs Comfortable working in a high volume and fast paced office environment We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer. What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials - like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group.
Administrator Bookkeeper This is a new role, and recognising the growth of the Charity they now require an experienced Administrator/Bookkeeper to join the organisation. Position: Charity Administrator/Bookkeeper Location: Milton Keynes/Hybrid Contract: Permanent Hours: Full-time, 37.5 hours per week (part-time or job share considered) Salary: £25,000 to £28,000 per annum Benefits: 36 days holiday per annum including Public Holidays and employer-matched pension contribution up to 5% Closing date: 24th May 2024 - the role may be closed earlier if the right candidate is found. About the role: The successful applicant will be able to make a real difference in a small but highly effective charity. The Charity Administrator will be responsible for the day-to-day provision of professional, effective, and efficient administrative support to the Charity, including financial support to the Treasurer. They will possess a wide range of skills and be confident and competent enough to play a key role within a small and committed team, quite frequently as first-line contact to the Charity, supporting the operational team and the Board of Trustees across a broad range of activities. Key responsibilities will include: Be responsible for the smooth running of the Charity s administration Undertake bookkeeping and other financial tasks for the Treasurer Manage enquiries by telephone, email, and post as well as in person, responding to queries directly or relaying accurate and timely messages, as appropriate Support the Chair with the preparation of documents and presentations, undertake research etc. Attend Board of Trustees meetings (normally one evening per month) and take the minutes Ensure all charitable donations are recorded accurately and thank you letters and receipts sent promptly Engage with visitors, staff, volunteers and service users in an appropriate and personable manner Manage enquiries from potential volunteers and organise training sessions Set up meetings, book meeting rooms and coordinate events as requested Ensure contact databases are kept up to date, referring any data protection queries to the Service Manager or the Data Protection Officer Maintain document management systems (mainly electronic) Manage office supplies, obtain quotes and place orders for a variety of items and deal with a range of suppliers Understand, adhere to, and actively implement all the Charity s policies, procedures, and services at all times Be aware of safeguarding risks to vulnerable adults and ensure the TBSMK safeguarding policy is always followed About you: The role calls for a calm and flexible person because no two days will be the same. The ideal candidate will have experience working as an administrator (including financial administration) in a busy office. They will have no qualms about working with vulnerable people with multiple challenges, and they will have the ability to work with sensitive information whilst maintaining confidentiality. They will be proficient at bookkeeping for a small to medium-sized business with experience of working with a financial system. Experience of working with Xero is desirable but not essential. Knowledge of charity accounting is highly desirable. Good analytical skills and attention to detail are essential. To perform well in this role, you ll need: Communication: The Administrator will need excellent communication and people skills, including empathy with the Charity s service users. Effective communication with other stakeholders will be essential. Financial: The administrator will have evidenced bookkeeping skills which will include working experience in accounting systems (ideally Xero) and excellent MS Excel skills. Writing and editing: The administrator will assist with the drafting of reports, newsletters, board papers etc. and must therefore have an excellent standard of written English and attention to the appearance and detail of documents. Time management: The administrator must deal with many different tasks and competing priorities. The ability to manage their time and organise their workload effectively will be critical. Problem-solving: The administrator must be confident, competent, practical, and proactive. They must be unflappable and able to work using their initiative. Technology: The administrator will need strong IT skills and be competent in the use of Microsoft Office, (Word, Excel, PowerPoint) and ideally also Google Docs, Mailchimp and using a database such as Salesforce or Beacon and creating database reports would be welcomed. The successful candidate will be required to undergo an Enhanced DBS check and hold a valid driving licence and access to a car. About the organisation: The organisation is a small Milton Keynes based charity which provides a temporary home and extensive person-centric support to single people experiencing homelessness, with the aim of providing a sustainable, long-term solution. Originally based on a double-decker bus (hence the name), the charity now has a unique nine bedroom facility in Stantonbury, Milton Keynes and three move-on houses elsewhere in the city, providing a further twelve rooms. The level of ongoing support offered to guests is delivering long-term success and preventing the well-known revolving door of homelessness . The employer welcomes and encourages applications from people of all backgrounds. They do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other categories protected by law. You may also have experience in areas such as Finance Administrator, Charity Administrator, Accounts Payable, Finance Assistant, Financial Assistant, Charity Admin, Accounts Administrator, Fundraising Administrator, Senior Finance Administrator, Bookkeeper, Administration Coordinator, Admin, Administrator, Administration etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
May 16, 2024
Full time
Administrator Bookkeeper This is a new role, and recognising the growth of the Charity they now require an experienced Administrator/Bookkeeper to join the organisation. Position: Charity Administrator/Bookkeeper Location: Milton Keynes/Hybrid Contract: Permanent Hours: Full-time, 37.5 hours per week (part-time or job share considered) Salary: £25,000 to £28,000 per annum Benefits: 36 days holiday per annum including Public Holidays and employer-matched pension contribution up to 5% Closing date: 24th May 2024 - the role may be closed earlier if the right candidate is found. About the role: The successful applicant will be able to make a real difference in a small but highly effective charity. The Charity Administrator will be responsible for the day-to-day provision of professional, effective, and efficient administrative support to the Charity, including financial support to the Treasurer. They will possess a wide range of skills and be confident and competent enough to play a key role within a small and committed team, quite frequently as first-line contact to the Charity, supporting the operational team and the Board of Trustees across a broad range of activities. Key responsibilities will include: Be responsible for the smooth running of the Charity s administration Undertake bookkeeping and other financial tasks for the Treasurer Manage enquiries by telephone, email, and post as well as in person, responding to queries directly or relaying accurate and timely messages, as appropriate Support the Chair with the preparation of documents and presentations, undertake research etc. Attend Board of Trustees meetings (normally one evening per month) and take the minutes Ensure all charitable donations are recorded accurately and thank you letters and receipts sent promptly Engage with visitors, staff, volunteers and service users in an appropriate and personable manner Manage enquiries from potential volunteers and organise training sessions Set up meetings, book meeting rooms and coordinate events as requested Ensure contact databases are kept up to date, referring any data protection queries to the Service Manager or the Data Protection Officer Maintain document management systems (mainly electronic) Manage office supplies, obtain quotes and place orders for a variety of items and deal with a range of suppliers Understand, adhere to, and actively implement all the Charity s policies, procedures, and services at all times Be aware of safeguarding risks to vulnerable adults and ensure the TBSMK safeguarding policy is always followed About you: The role calls for a calm and flexible person because no two days will be the same. The ideal candidate will have experience working as an administrator (including financial administration) in a busy office. They will have no qualms about working with vulnerable people with multiple challenges, and they will have the ability to work with sensitive information whilst maintaining confidentiality. They will be proficient at bookkeeping for a small to medium-sized business with experience of working with a financial system. Experience of working with Xero is desirable but not essential. Knowledge of charity accounting is highly desirable. Good analytical skills and attention to detail are essential. To perform well in this role, you ll need: Communication: The Administrator will need excellent communication and people skills, including empathy with the Charity s service users. Effective communication with other stakeholders will be essential. Financial: The administrator will have evidenced bookkeeping skills which will include working experience in accounting systems (ideally Xero) and excellent MS Excel skills. Writing and editing: The administrator will assist with the drafting of reports, newsletters, board papers etc. and must therefore have an excellent standard of written English and attention to the appearance and detail of documents. Time management: The administrator must deal with many different tasks and competing priorities. The ability to manage their time and organise their workload effectively will be critical. Problem-solving: The administrator must be confident, competent, practical, and proactive. They must be unflappable and able to work using their initiative. Technology: The administrator will need strong IT skills and be competent in the use of Microsoft Office, (Word, Excel, PowerPoint) and ideally also Google Docs, Mailchimp and using a database such as Salesforce or Beacon and creating database reports would be welcomed. The successful candidate will be required to undergo an Enhanced DBS check and hold a valid driving licence and access to a car. About the organisation: The organisation is a small Milton Keynes based charity which provides a temporary home and extensive person-centric support to single people experiencing homelessness, with the aim of providing a sustainable, long-term solution. Originally based on a double-decker bus (hence the name), the charity now has a unique nine bedroom facility in Stantonbury, Milton Keynes and three move-on houses elsewhere in the city, providing a further twelve rooms. The level of ongoing support offered to guests is delivering long-term success and preventing the well-known revolving door of homelessness . The employer welcomes and encourages applications from people of all backgrounds. They do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other categories protected by law. You may also have experience in areas such as Finance Administrator, Charity Administrator, Accounts Payable, Finance Assistant, Financial Assistant, Charity Admin, Accounts Administrator, Fundraising Administrator, Senior Finance Administrator, Bookkeeper, Administration Coordinator, Admin, Administrator, Administration etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Complaints Handler Complaints Handler - Croydon / Hybrid - Leading Block Management Company Are you a proven Administrator seeking a new role with a market leading brand? Do you have experience in customer support and complaint management? Are you looking for an employer of choice that can offer you a career? My client offers: Leading Company voted "great places to work in the UK" Extensive benefits Full training provided Extensive career progression and development Flexible/hybrid working 25-30k basic NEG (depending on experience) Our leading Property business client are looking to recruit a Complaints Handler / Administrator on a permanent basis. Working as part of the successful complaints management team, you will play a key role in investigating and resolving formal complaints inline with company procedure and industry legislation. You will also be involved in driving processes and strategic continues improvement Duties include Respond to formal complaints via letter, phone and email Investigate the complaint with the wider business to ensure details and facts Ensure the complaint is made in line wit the complaints process or refer back to relevant party Discuss challenging cases with Team manager to agree a resolution Understand business process and look for ways to avoid future complaints Ensure colleagues are aware of the complaints procedure Chase outstanding matters relating to issue resolution and complaint cases Collate and provide senior management with data of exiting customers Experience needed: Proven Administration experience and confident with office applications Proven customer response skills via phone and in writing (formal letters) Complaint management experience Keen to learn and develop new skills Ability to remain impartial Experience of working in a regulated environment For further details, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 16, 2024
Full time
Complaints Handler Complaints Handler - Croydon / Hybrid - Leading Block Management Company Are you a proven Administrator seeking a new role with a market leading brand? Do you have experience in customer support and complaint management? Are you looking for an employer of choice that can offer you a career? My client offers: Leading Company voted "great places to work in the UK" Extensive benefits Full training provided Extensive career progression and development Flexible/hybrid working 25-30k basic NEG (depending on experience) Our leading Property business client are looking to recruit a Complaints Handler / Administrator on a permanent basis. Working as part of the successful complaints management team, you will play a key role in investigating and resolving formal complaints inline with company procedure and industry legislation. You will also be involved in driving processes and strategic continues improvement Duties include Respond to formal complaints via letter, phone and email Investigate the complaint with the wider business to ensure details and facts Ensure the complaint is made in line wit the complaints process or refer back to relevant party Discuss challenging cases with Team manager to agree a resolution Understand business process and look for ways to avoid future complaints Ensure colleagues are aware of the complaints procedure Chase outstanding matters relating to issue resolution and complaint cases Collate and provide senior management with data of exiting customers Experience needed: Proven Administration experience and confident with office applications Proven customer response skills via phone and in writing (formal letters) Complaint management experience Keen to learn and develop new skills Ability to remain impartial Experience of working in a regulated environment For further details, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Senior Administration/Office Management role. York. Hays Business Support is currently working with a construction and property organisation based in York. Due to growth within the department, this organisation is seeking an experienced administrator to join the team. Within your role, you will be assisting with project paperwork, you will conduct audits and ensure that quality standards are being adhered to.You will assist with handling telephone calls and be a key point of contact for any visitors to the business. You will help to manage the office and assist with facilities duties and procurement. You will assist with supporting senior management with tasks to ensure the department runs effectively. In order to succeed, you will need experience in an administrative role. You will be highly organised and able to demonstrate excellent communication skills. You will need a high level of attention to detail. Exposure to working within the construction sector is desirable. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 16, 2024
Full time
Senior Administration/Office Management role. York. Hays Business Support is currently working with a construction and property organisation based in York. Due to growth within the department, this organisation is seeking an experienced administrator to join the team. Within your role, you will be assisting with project paperwork, you will conduct audits and ensure that quality standards are being adhered to.You will assist with handling telephone calls and be a key point of contact for any visitors to the business. You will help to manage the office and assist with facilities duties and procurement. You will assist with supporting senior management with tasks to ensure the department runs effectively. In order to succeed, you will need experience in an administrative role. You will be highly organised and able to demonstrate excellent communication skills. You will need a high level of attention to detail. Exposure to working within the construction sector is desirable. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Due to continued growth, we are seeking a dedicated and detail-oriented Part-Time Production Administrator to join our client s dynamic team. This role is crucial to ensuring the smooth and efficient operation of the business and will be working closely alongside the Production Manager. The role will suit someone ideally looking for 16 hours per week which can be flexible working over 2 or 3 days (Tuesday, Wednesday, Thursday). Hours can be negotiated. The salary is £23,795 pro rata. Job Description As a Part-Time Production Administrator, you will be responsible for supporting the production team with various administrative tasks to ensure seamless production operations. Your organisational skills and attention to detail will be key in maintaining accurate records, coordinating schedules, and facilitating communication across departments. Essential Duties and Responsibilities: Assisting with the Administration tasks in the Production Department and working closely with the Production Manager Dealing with any incoming and outgoing correspondence including via telephone and email Data entry and database maintenance Filing and archiving Creating and managing documents, spreadsheets and presentations Compiling reports Managing the Production Manager s Diary Scheduling meetings, taking minutes and arranging conferences and events Speaking to customers and clients to answer queries and resolve issues Skills & Competencies: Experience of working in an Office Environment Knowledge of Microsoft packages, including Word, Excel, Powerpoint and Outlook Accurate Data Entry Skills (knowledge of sage, advantageous) Excellent Numeracy and Literacy Skills Excellent Organisational Skills Able to communicate with colleagues of different seniority levels Be able to work as part of a team as well as own initiative Willingness to Learn and Develop New Skills Benefits 20 Days Annual Leave (Pro Rata) + 1 day added after 5 years of service Company Pension Scheme Onsite Parking Company Events At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website: (url removed)/privacy/
May 16, 2024
Full time
Due to continued growth, we are seeking a dedicated and detail-oriented Part-Time Production Administrator to join our client s dynamic team. This role is crucial to ensuring the smooth and efficient operation of the business and will be working closely alongside the Production Manager. The role will suit someone ideally looking for 16 hours per week which can be flexible working over 2 or 3 days (Tuesday, Wednesday, Thursday). Hours can be negotiated. The salary is £23,795 pro rata. Job Description As a Part-Time Production Administrator, you will be responsible for supporting the production team with various administrative tasks to ensure seamless production operations. Your organisational skills and attention to detail will be key in maintaining accurate records, coordinating schedules, and facilitating communication across departments. Essential Duties and Responsibilities: Assisting with the Administration tasks in the Production Department and working closely with the Production Manager Dealing with any incoming and outgoing correspondence including via telephone and email Data entry and database maintenance Filing and archiving Creating and managing documents, spreadsheets and presentations Compiling reports Managing the Production Manager s Diary Scheduling meetings, taking minutes and arranging conferences and events Speaking to customers and clients to answer queries and resolve issues Skills & Competencies: Experience of working in an Office Environment Knowledge of Microsoft packages, including Word, Excel, Powerpoint and Outlook Accurate Data Entry Skills (knowledge of sage, advantageous) Excellent Numeracy and Literacy Skills Excellent Organisational Skills Able to communicate with colleagues of different seniority levels Be able to work as part of a team as well as own initiative Willingness to Learn and Develop New Skills Benefits 20 Days Annual Leave (Pro Rata) + 1 day added after 5 years of service Company Pension Scheme Onsite Parking Company Events At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website: (url removed)/privacy/