Elevation Recruitment Group
Huddersfield, Yorkshire
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
May 18, 2024
Full time
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 18, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: Shift Pattern of 12 hours 07:00 - 19:00, 11:00 - 23:00 (2 Early followed by 2 Late shifts, followed by 4 days off) Your new role: Respond to manage the support contacts and tickets as defined within Service Level Agreements. Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible. Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations. Performs general preventative maintenance tasks on computers, laptops and Network platforms. Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets). What you'll need to succeed: Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level. Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network. Experience in using ITIL based ticketing system (ITIL foundation preferred). Will require SC clearance in this role, so having this now would be desirable. What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Range of employee initiatives on offer including the green team, employee forum, women's network and culture club Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!
May 18, 2024
Full time
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: Shift Pattern of 12 hours 07:00 - 19:00, 11:00 - 23:00 (2 Early followed by 2 Late shifts, followed by 4 days off) Your new role: Respond to manage the support contacts and tickets as defined within Service Level Agreements. Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible. Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations. Performs general preventative maintenance tasks on computers, laptops and Network platforms. Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets). What you'll need to succeed: Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level. Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network. Experience in using ITIL based ticketing system (ITIL foundation preferred). Will require SC clearance in this role, so having this now would be desirable. What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Range of employee initiatives on offer including the green team, employee forum, women's network and culture club Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!
Randstad Construction & Property
Gloucester, Gloucestershire
Construction Estimator (Gloucestershire) - Flexible Working (1-2 days in office) Location: Gloucester Are you an experienced and skilled Construction Estimator looking for a new and exciting opportunity? We have a fantastic position open for a Construction Estimator at a well-established and respected regional contractor within the area and have some fantastic growth plans for the next 4 years. You truly will be looked after and your career will progress. About Them At the company, they take pride in their reputation as a leading main contractor in the construction industry. With 30 + years of successful project delivery and a strong commitment to excellence, they have earned the trust of our clients and partners. They specialise in Commercial, New Build and Retirement living projects, ensuring that each endeavour reflects their dedication to quality and innovation. Role Overview: As a Construction Estimator, you will play a pivotal role in their project development and delivery process. Your primary responsibility will be to accurately estimate project costs and budgets, enabling them to provide competitive and accurate bids for prospective projects. You will work collaboratively with their project management, engineering, and procurement teams to ensure that their estimates are comprehensive and in line with industry standards. Key Responsibilities: Analyse project drawings, specifications, and other documentation to prepare detailed cost estimates. Collaborate with the project team to gather necessary information and clarify project requirements. Conduct thorough research on materials, labour, and equipment costs to ensure accurate estimations. Evaluate and compare subcontractor and supplier bids and negotiate competitive pricing. Prepare clear and detailed cost breakdowns and bid proposals for submission to clients. Maintain a database of historical cost data for reference and benchmarking purposes. Participate in pre-construction meetings and client presentations when required. Continuously stay informed about industry trends and developments affecting construction costs. Requirements: Proven experience as a Construction Estimator in the construction industry. Proficient in using estimation software and MS Office Suite. Strong analytical skills with a keen eye for detail. Excellent communication and negotiation abilities. Ability to work effectively in a team-oriented environment. Knowledge of local construction regulations and building codes in Gloucestershire is an advantage. Remuneration: The salary for this position is flexible and dependent on the candidate's level of experience and expertise.+ Car allowance / Car Package + Pension Scheme + a healthy holiday allowance. This role comes with flexible working and you can manage your own time. 1-2 days in the office. How to Apply: If you are passionate about construction and possess the necessary skills and experience to excel in this role, we would love to hear from you! To apply, please submit your updated CV and a compelling cover letter outlining your relevant experience and why you believe you would be the perfect fit for this role. Application Deadline: The application deadline is Friday 1st September 2023. However, we encourage interested candidates to apply as soon as possible, as we may begin the selection process before the deadline. Join our dynamic team of construction professionals and contribute to their legacy of excellence! Apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 18, 2024
Full time
Construction Estimator (Gloucestershire) - Flexible Working (1-2 days in office) Location: Gloucester Are you an experienced and skilled Construction Estimator looking for a new and exciting opportunity? We have a fantastic position open for a Construction Estimator at a well-established and respected regional contractor within the area and have some fantastic growth plans for the next 4 years. You truly will be looked after and your career will progress. About Them At the company, they take pride in their reputation as a leading main contractor in the construction industry. With 30 + years of successful project delivery and a strong commitment to excellence, they have earned the trust of our clients and partners. They specialise in Commercial, New Build and Retirement living projects, ensuring that each endeavour reflects their dedication to quality and innovation. Role Overview: As a Construction Estimator, you will play a pivotal role in their project development and delivery process. Your primary responsibility will be to accurately estimate project costs and budgets, enabling them to provide competitive and accurate bids for prospective projects. You will work collaboratively with their project management, engineering, and procurement teams to ensure that their estimates are comprehensive and in line with industry standards. Key Responsibilities: Analyse project drawings, specifications, and other documentation to prepare detailed cost estimates. Collaborate with the project team to gather necessary information and clarify project requirements. Conduct thorough research on materials, labour, and equipment costs to ensure accurate estimations. Evaluate and compare subcontractor and supplier bids and negotiate competitive pricing. Prepare clear and detailed cost breakdowns and bid proposals for submission to clients. Maintain a database of historical cost data for reference and benchmarking purposes. Participate in pre-construction meetings and client presentations when required. Continuously stay informed about industry trends and developments affecting construction costs. Requirements: Proven experience as a Construction Estimator in the construction industry. Proficient in using estimation software and MS Office Suite. Strong analytical skills with a keen eye for detail. Excellent communication and negotiation abilities. Ability to work effectively in a team-oriented environment. Knowledge of local construction regulations and building codes in Gloucestershire is an advantage. Remuneration: The salary for this position is flexible and dependent on the candidate's level of experience and expertise.+ Car allowance / Car Package + Pension Scheme + a healthy holiday allowance. This role comes with flexible working and you can manage your own time. 1-2 days in the office. How to Apply: If you are passionate about construction and possess the necessary skills and experience to excel in this role, we would love to hear from you! To apply, please submit your updated CV and a compelling cover letter outlining your relevant experience and why you believe you would be the perfect fit for this role. Application Deadline: The application deadline is Friday 1st September 2023. However, we encourage interested candidates to apply as soon as possible, as we may begin the selection process before the deadline. Join our dynamic team of construction professionals and contribute to their legacy of excellence! Apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses click apply for full job details
May 18, 2024
Full time
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses click apply for full job details
3rd Line WAN Network Project Engineer Birmingham - Contract A level of Secuirty Clearance is required for this role Are you dynamic, self-motivated and customer focused? Can you configure Juniper SRX series Routers to a 3rd line level, are you confident with BGP/IPSEC & PKI Prime, MPLS, with a "Right 1st Time" approach and attitude? Your Role We are looking for a 3rd line WAN Projects Network Support Engineer. The role will involve Configuring SRX series Routers to meet tight project deadlines and BAU operations to enable the delivery of secure network services globally. You need to be an an experienced 3rd line Network Engineer who is happy to join a small team of highly skilled engineers based in Birmingham to manage and support the Customer Network WAN estate. Daily duties will include a mixture project/implementation work and general support escalations/fault finding. We require a skilled 3rd line engineer capable of configuring, troubleshooting and tuning Juniper network devices. Your Experience The successful candidate will have in-depth knowledge of configuring and tuning the following Juniper SRX platform BGP IPSEC MPLS PKI Core Skills Juniper SRX platform - Successful candidate will have an in-depth knowledge of Junos & experience in various SRX platforms. Candidate will have comprehensive CLi exposure. Candidate will also have in-depth knowledge of routing and switching BGP - Successful candidate will have an in-depth knowledge of configuring and tuning BGP, to include topics such as policy based routing, manipulation of attributes, load-balancing techniques, and lastly have comprehensive troubleshooting skill set IPSEC - Successful candidate will have an in-depth knowledge of IPSEC VPN's and be familiar with troubleshooting MPLS - Successful candidate will have an in-depth knowledge of configuring and troubleshooting MPLS PKI - Successful candidate will have knowledge of PKI infrastructure elements and be familiar with certificate based VPN authentication. If this role is of interest to you - please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 17, 2024
Contractor
3rd Line WAN Network Project Engineer Birmingham - Contract A level of Secuirty Clearance is required for this role Are you dynamic, self-motivated and customer focused? Can you configure Juniper SRX series Routers to a 3rd line level, are you confident with BGP/IPSEC & PKI Prime, MPLS, with a "Right 1st Time" approach and attitude? Your Role We are looking for a 3rd line WAN Projects Network Support Engineer. The role will involve Configuring SRX series Routers to meet tight project deadlines and BAU operations to enable the delivery of secure network services globally. You need to be an an experienced 3rd line Network Engineer who is happy to join a small team of highly skilled engineers based in Birmingham to manage and support the Customer Network WAN estate. Daily duties will include a mixture project/implementation work and general support escalations/fault finding. We require a skilled 3rd line engineer capable of configuring, troubleshooting and tuning Juniper network devices. Your Experience The successful candidate will have in-depth knowledge of configuring and tuning the following Juniper SRX platform BGP IPSEC MPLS PKI Core Skills Juniper SRX platform - Successful candidate will have an in-depth knowledge of Junos & experience in various SRX platforms. Candidate will have comprehensive CLi exposure. Candidate will also have in-depth knowledge of routing and switching BGP - Successful candidate will have an in-depth knowledge of configuring and tuning BGP, to include topics such as policy based routing, manipulation of attributes, load-balancing techniques, and lastly have comprehensive troubleshooting skill set IPSEC - Successful candidate will have an in-depth knowledge of IPSEC VPN's and be familiar with troubleshooting MPLS - Successful candidate will have an in-depth knowledge of configuring and troubleshooting MPLS PKI - Successful candidate will have knowledge of PKI infrastructure elements and be familiar with certificate based VPN authentication. If this role is of interest to you - please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Spectrum IT Recruitment (South) Ltd
Hythe, Hampshire
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses. They provide a range of software and hardware solutions including Wi-Fi, superfast Internet and VOIP technology. After several years of successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they now require a 1st line helpdesk engineer with a focus on networking principles to join the team. Key skills: Excellent communication skills and comfortable in a customer facing role Some commercial exposure/experience in a helpdesk environment Some form of IT qualification: Apprenticeship or degree are ideal A logical thinker able to evaluate problems and work to a solution Someone who is keen to progress and learn Tools/technologies they use: Networking, Firewalls and practical TCP/IP VOIP telephony Working knowledge of Windows Servers Linux or DOS command line VLANs Cisco equipment If you are interested in this opportunity and want to hear more, please contact (see below) or call. Please note this role is UK based and all candidates must have full rights to work in the UK without sponsorship. If you don't receive a response within 48 working hours, please assume your application was unsuccessful, unfortunately due to a large number of applications we can't respond to everyone. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses. They provide a range of software and hardware solutions including Wi-Fi, superfast Internet and VOIP technology. After several years of successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they now require a 1st line helpdesk engineer with a focus on networking principles to join the team. Key skills: Excellent communication skills and comfortable in a customer facing role Some commercial exposure/experience in a helpdesk environment Some form of IT qualification: Apprenticeship or degree are ideal A logical thinker able to evaluate problems and work to a solution Someone who is keen to progress and learn Tools/technologies they use: Networking, Firewalls and practical TCP/IP VOIP telephony Working knowledge of Windows Servers Linux or DOS command line VLANs Cisco equipment If you are interested in this opportunity and want to hear more, please contact (see below) or call. Please note this role is UK based and all candidates must have full rights to work in the UK without sponsorship. If you don't receive a response within 48 working hours, please assume your application was unsuccessful, unfortunately due to a large number of applications we can't respond to everyone. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
1st/2nd Line Support Technician My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support. Role: 1st/2nd Line Support Technician Salary: up to 25,000 DOE Location: Birmingham - (Hybrid / Remote) Daily Responsibilities: Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users. Provide technical support for a bespoke tech platform - training is provided on this platform. Escalating any complex issues for the senior team to resolve. Administering support for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently. Resolve any 1st/2nd tier connectivity issues that occur. Skills Required: Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but not essential! Experience within Office 365 applications - SharePoint experience essential! Experience providing efficient REMOTE support to users and consistently maintaining high level customer service - a dynamic and flexible approach to your work. Great, friendly, telephone manner, especially with non-technical users! Windows Server, Active Directory - User Management, Group Policies Networking protocols - DNS, DHCP, TCP/IP Azure / Entra ID - MS Intune not essential but would be great! MDM / Laptop Hardware - Experience deploying new user equipment. This role is a fantastic opportunity to get involved within one of the UKs most innovative and fast-growing Law Firms - get the applications in! If you would like to learn more about this role don't hesitate to drop me a message or give me a call! Locations: Birmingham, Walsall, Dudley, Solihull, Edgbaston, Tyseley, Marston Green, Wolverhampton, Key Words: 1st Line, 2nd Line, 1st/2nd Line Support, IT Technician, IT Engineer, Office 365, Sharepoint, Azure, Intune, Cloud, Technical Support, Remote Support
May 17, 2024
Full time
1st/2nd Line Support Technician My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support. Role: 1st/2nd Line Support Technician Salary: up to 25,000 DOE Location: Birmingham - (Hybrid / Remote) Daily Responsibilities: Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users. Provide technical support for a bespoke tech platform - training is provided on this platform. Escalating any complex issues for the senior team to resolve. Administering support for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently. Resolve any 1st/2nd tier connectivity issues that occur. Skills Required: Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but not essential! Experience within Office 365 applications - SharePoint experience essential! Experience providing efficient REMOTE support to users and consistently maintaining high level customer service - a dynamic and flexible approach to your work. Great, friendly, telephone manner, especially with non-technical users! Windows Server, Active Directory - User Management, Group Policies Networking protocols - DNS, DHCP, TCP/IP Azure / Entra ID - MS Intune not essential but would be great! MDM / Laptop Hardware - Experience deploying new user equipment. This role is a fantastic opportunity to get involved within one of the UKs most innovative and fast-growing Law Firms - get the applications in! If you would like to learn more about this role don't hesitate to drop me a message or give me a call! Locations: Birmingham, Walsall, Dudley, Solihull, Edgbaston, Tyseley, Marston Green, Wolverhampton, Key Words: 1st Line, 2nd Line, 1st/2nd Line Support, IT Technician, IT Engineer, Office 365, Sharepoint, Azure, Intune, Cloud, Technical Support, Remote Support
1st Line Support Engineer Perth £25,000 In this role, you'll be the first line of defence, swiftly tackling technical challenges and ensuring seamless IT operations. From troubleshooting hardware and software to championing customer service, you'll play a vital role in his team. Responsibilities include: Providing dynamic support across various platforms via phone, email, and chat. Expertly diagnosing and resolving issues, meeting SLA targets with finesse. Fulfilling service requests, from equipment orders to seamless setup. Collaborating with teams and suppliers to swiftly tackle complex issues. Championing proactive problem-solving and continuous improvement. We're looking for someone with: A knack for solving technical puzzles and a desire to learn and grow. Stellar customer service skills and a natural flair for communication. Familiarity with ITIL standards and a passion for enhancing service quality. Proficiency in Microsoft products, especially Windows 10 and Office 365. Bonus points for network troubleshooting skills and mobile OS knowledge. Full UK Driver's license required for occasional travel. Additional perks: Enjoy the flexibility of alternating shift patterns. Be part of a supportive team, reporting to their Service Desk Team Leader. Ready to embark on an exciting IT adventure? Apply now and be part of our dynamic team in Perth, Scotland!
May 17, 2024
Full time
1st Line Support Engineer Perth £25,000 In this role, you'll be the first line of defence, swiftly tackling technical challenges and ensuring seamless IT operations. From troubleshooting hardware and software to championing customer service, you'll play a vital role in his team. Responsibilities include: Providing dynamic support across various platforms via phone, email, and chat. Expertly diagnosing and resolving issues, meeting SLA targets with finesse. Fulfilling service requests, from equipment orders to seamless setup. Collaborating with teams and suppliers to swiftly tackle complex issues. Championing proactive problem-solving and continuous improvement. We're looking for someone with: A knack for solving technical puzzles and a desire to learn and grow. Stellar customer service skills and a natural flair for communication. Familiarity with ITIL standards and a passion for enhancing service quality. Proficiency in Microsoft products, especially Windows 10 and Office 365. Bonus points for network troubleshooting skills and mobile OS knowledge. Full UK Driver's license required for occasional travel. Additional perks: Enjoy the flexibility of alternating shift patterns. Be part of a supportive team, reporting to their Service Desk Team Leader. Ready to embark on an exciting IT adventure? Apply now and be part of our dynamic team in Perth, Scotland!
We are looking to recruit an experienced 2nd line support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. To be a success in this role will have a broad technical skill base and be able to provide 1st and 2nd line support in an SME environment. You will have a good knowledge of Windows / Azure, Active Directory, Exchange and M365. A working knowledge of networking with the ability to troubleshoot Switches, Routers and Firewalls would be an advantage. The key to this role is being a good problem solver who is passionate about delivering an excellent service. This is an opportunity to join an organisation who have a track record of investing in the development of their people. It is an opportunity where you will make a real difference. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
May 17, 2024
Full time
We are looking to recruit an experienced 2nd line support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. To be a success in this role will have a broad technical skill base and be able to provide 1st and 2nd line support in an SME environment. You will have a good knowledge of Windows / Azure, Active Directory, Exchange and M365. A working knowledge of networking with the ability to troubleshoot Switches, Routers and Firewalls would be an advantage. The key to this role is being a good problem solver who is passionate about delivering an excellent service. This is an opportunity to join an organisation who have a track record of investing in the development of their people. It is an opportunity where you will make a real difference. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Own vehicle essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The person: Full clean driving license is essential Experience in School's is desirable to have the knowledge of Schools MIS systems is essential M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS Wireless and Network Management
May 16, 2024
Full time
Own vehicle essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The person: Full clean driving license is essential Experience in School's is desirable to have the knowledge of Schools MIS systems is essential M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS Wireless and Network Management
AV VC Desktop Support Engineer - My client are growing their service / support offering and now seek a new member of the team to offer support to their clients and field service engineers. You will be presently either an AV VC Service Engineer or On Site AV VC Support Technician that is now looking for a more office based lifestyle. If you have previous experience working as a desktop support engineer and want to continue in this role that would be excellent. Due to the nature of the role you will need to have a thorough background of solving issues / problems involved with integrated AV / VC solutions. Experience with IT networks would be of great advantage. Due to the nature of the role you will need to have an excellent telephone manner and be able to diagnose and ideally fix technical issues remotely. If this is not possible then tickets need to be escalated to the field service team to fix. Above a cool calm individual with a good diagnostic head would be best suited who knows when issues needed to escalated. If this is the type of role you now see yourself in and you have the right audiovisual background then please send me your CV ASAP.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISAAV AUDIOVISUAL AUDIO-VISUAL A/V AUDIO/VISUAL VC VIDEOCONFERENCE SUPPORT SERVICE DESKTOP ENGINEER ANALYST 1ST LINE CISCO POLY NETWORK IT DIGITAL CRESTON AMX SWITCHING REMOTE DIAGNOSTIC EXTRON ZOOM HUDDLE CONFERENCE STARLEAF BLUEJEANS OXFORDSHIRE
May 16, 2024
Full time
AV VC Desktop Support Engineer - My client are growing their service / support offering and now seek a new member of the team to offer support to their clients and field service engineers. You will be presently either an AV VC Service Engineer or On Site AV VC Support Technician that is now looking for a more office based lifestyle. If you have previous experience working as a desktop support engineer and want to continue in this role that would be excellent. Due to the nature of the role you will need to have a thorough background of solving issues / problems involved with integrated AV / VC solutions. Experience with IT networks would be of great advantage. Due to the nature of the role you will need to have an excellent telephone manner and be able to diagnose and ideally fix technical issues remotely. If this is not possible then tickets need to be escalated to the field service team to fix. Above a cool calm individual with a good diagnostic head would be best suited who knows when issues needed to escalated. If this is the type of role you now see yourself in and you have the right audiovisual background then please send me your CV ASAP.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISAAV AUDIOVISUAL AUDIO-VISUAL A/V AUDIO/VISUAL VC VIDEOCONFERENCE SUPPORT SERVICE DESKTOP ENGINEER ANALYST 1ST LINE CISCO POLY NETWORK IT DIGITAL CRESTON AMX SWITCHING REMOTE DIAGNOSTIC EXTRON ZOOM HUDDLE CONFERENCE STARLEAF BLUEJEANS OXFORDSHIRE
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site within schools across Reading and Berkshire, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading / Berkshire Area. If you are keen to join one of the most successful MSP's in the UK read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Field based, looking after schools in Reading and Berkshire Salary: £24k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
May 16, 2024
Full time
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site within schools across Reading and Berkshire, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading / Berkshire Area. If you are keen to join one of the most successful MSP's in the UK read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Field based, looking after schools in Reading and Berkshire Salary: £24k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
POSITION SUMMARY As Senior Creative Operations Manager you will lead a Creative Operations team on the Creative Output for a selection of ELC brands that your cluster is responsible for. This will involve the delivery of a vast range of projects including Department Store refits and openings, Free Standing Store refits and openings, counter relocations, Primary and Secondary Launch Campaigns, Pop Ups, Permanent VM updates, Lightbox Updates. You will be an expert in project management and creative execution and be responsible for overseeing the planning and execution of entire projects from planning stage right through to completion ensuring that best in class processes and procedures are followed. Your primary goal will be to ensure the clusters projects are delivered on time and within budget whilst ensuring all peripheral aspects around project delivery, such as resource, strategic planning and upholding brand guidelines are equally considered. WHAT THIS ROLE DOES Collaboration with multiple stakeholders across the business including UK Brand teams, Global Brand teams, Commercial, Finance, Procurement, IT and directly with Store Teams. Ensuring project briefs received from the UK Brand teams are detailed and clear to ensure the successful execution of projects Creating project timelines with clear milestones that are communicated to project stakeholders Creating project status reports that are shared in regular brand update meetings Leading project status reviews with key stakeholders Responsibility for both Operational and Capital budgets on behalf of the brands within the cluster ensuring that spend is achieved when planned and that projects are delivered in budget. Ensuring a Value Engineering mindset is adopted on all projects ensuring that cost savings and efficiencies are made without compromising on quality. Ensuring that the Project Management system is kept up to date with key project information Ensuring strong supplier management and communication with shopfitters and VM suppliers Continually seek opportunities and enhancements to improve project schedule delivery timescale and processes, including post audit of prior projects to aid future installations Providing leadership to the team within your cluster, inspiring excellence and fostering a culture of creativity, collaboration, transparency and accountability. Team capacity planning to ensure that the team has the right objectives to meet project demands effectively Mentoring, supporting and motivating Junior Creative Operations roles within the team Fostering and driving an inclusive team culture Qualifications WHAT YOU WILL NEED TO BE SUCCESFUL IN THIS ROLE 7+ years experience ideally in the Retail Industry Strong cross-functional coordination skills Strong communication skills Proven track record of team management, with the ability to inspire and motivate teams to achieve exceptional results. Experience of developing talent within a team Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans and initiatives. Excellent communication, collaboration, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels. Ability to understand and interpret financial information, understanding of broader business objectives. Confidence to be able to manage timelines with key Stakeholders Experience managing vendor relationships 360-creative PM skills Production experience across Visual Merchandising and Store Design Understanding of local statutory regulations with regards to planning applications, listed building consent, building regulations and CDM Knowledge of local retailer requirements Office 365 - Excel and Word capabilities required Global mindset and multicultural understanding Experience managing multiple brands in fast-paced environment Good level of technical construction knowledge and ability to interpret CAD files and communicate in the appropriate terminology COMPENSATION AND BENEFITS Hybrid Working (2 days WFH, 3 days office based) Generous Bonus Opportunity that usually performs ahead of target 25 Days Annual Leave (exc. Bank Holidays) that increases with length of service up to 29 days. 1 additional day of Annual Leave to celebrate your birthday Holiday Purchase scheme that enables you to get five additional days Summer Fridays for five months of the year Market leading Family Leave provisions Generous Staff Discount & Credit Benefits platform with exclusive discounts and offers Mental Health Wellbeing Provisions (Unmind App and Employee Assistant Programme) Job: Creative / Design Primary Location: GB-ENG-London Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 246181 Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
May 16, 2024
Full time
POSITION SUMMARY As Senior Creative Operations Manager you will lead a Creative Operations team on the Creative Output for a selection of ELC brands that your cluster is responsible for. This will involve the delivery of a vast range of projects including Department Store refits and openings, Free Standing Store refits and openings, counter relocations, Primary and Secondary Launch Campaigns, Pop Ups, Permanent VM updates, Lightbox Updates. You will be an expert in project management and creative execution and be responsible for overseeing the planning and execution of entire projects from planning stage right through to completion ensuring that best in class processes and procedures are followed. Your primary goal will be to ensure the clusters projects are delivered on time and within budget whilst ensuring all peripheral aspects around project delivery, such as resource, strategic planning and upholding brand guidelines are equally considered. WHAT THIS ROLE DOES Collaboration with multiple stakeholders across the business including UK Brand teams, Global Brand teams, Commercial, Finance, Procurement, IT and directly with Store Teams. Ensuring project briefs received from the UK Brand teams are detailed and clear to ensure the successful execution of projects Creating project timelines with clear milestones that are communicated to project stakeholders Creating project status reports that are shared in regular brand update meetings Leading project status reviews with key stakeholders Responsibility for both Operational and Capital budgets on behalf of the brands within the cluster ensuring that spend is achieved when planned and that projects are delivered in budget. Ensuring a Value Engineering mindset is adopted on all projects ensuring that cost savings and efficiencies are made without compromising on quality. Ensuring that the Project Management system is kept up to date with key project information Ensuring strong supplier management and communication with shopfitters and VM suppliers Continually seek opportunities and enhancements to improve project schedule delivery timescale and processes, including post audit of prior projects to aid future installations Providing leadership to the team within your cluster, inspiring excellence and fostering a culture of creativity, collaboration, transparency and accountability. Team capacity planning to ensure that the team has the right objectives to meet project demands effectively Mentoring, supporting and motivating Junior Creative Operations roles within the team Fostering and driving an inclusive team culture Qualifications WHAT YOU WILL NEED TO BE SUCCESFUL IN THIS ROLE 7+ years experience ideally in the Retail Industry Strong cross-functional coordination skills Strong communication skills Proven track record of team management, with the ability to inspire and motivate teams to achieve exceptional results. Experience of developing talent within a team Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans and initiatives. Excellent communication, collaboration, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels. Ability to understand and interpret financial information, understanding of broader business objectives. Confidence to be able to manage timelines with key Stakeholders Experience managing vendor relationships 360-creative PM skills Production experience across Visual Merchandising and Store Design Understanding of local statutory regulations with regards to planning applications, listed building consent, building regulations and CDM Knowledge of local retailer requirements Office 365 - Excel and Word capabilities required Global mindset and multicultural understanding Experience managing multiple brands in fast-paced environment Good level of technical construction knowledge and ability to interpret CAD files and communicate in the appropriate terminology COMPENSATION AND BENEFITS Hybrid Working (2 days WFH, 3 days office based) Generous Bonus Opportunity that usually performs ahead of target 25 Days Annual Leave (exc. Bank Holidays) that increases with length of service up to 29 days. 1 additional day of Annual Leave to celebrate your birthday Holiday Purchase scheme that enables you to get five additional days Summer Fridays for five months of the year Market leading Family Leave provisions Generous Staff Discount & Credit Benefits platform with exclusive discounts and offers Mental Health Wellbeing Provisions (Unmind App and Employee Assistant Programme) Job: Creative / Design Primary Location: GB-ENG-London Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 246181 Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Global Technology Solutions Ltd
Chippenham, Wiltshire
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
3rd Line Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point for customers Building and maintaining good working relationships with Project Managers in order to lead on 3rd line infrastructure projects, ensuring projects are completed in line with time frames and costings Meeting with customers to understand the organisation strategy and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Answering incoming telephone calls, tickets and emails ensuring all tickets are logged effectively and with adequate information to ensure that support requests can be resolved efficiently and that ticket closures are achieved in line with daily targets Completing scheduled small works as required and within the agreed customer timeframes Supporting the Technology Management Team to ensure effective and efficient task allocation and scheduling Assisting the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements 3rd Line Service Desk Engineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical areas Experience with working on IT infrastructure projects where responsible for planning, installation and documentation Demonstrable experience of sound professional communication skills, written, over the phone and face to face A minimum of 1 formal IT qualification (e.g. Microsoft product certification. (MCSA e.g.), Network certification. (CCNA e.g. Good working knowledge of major networking components, to include networking operating systems, basic configuration and maintenance, switches, router and firewalls Backup configuration and maintenance experience Hands on knowledge of the procedures used in the installation modification maintenance and repair of IT hardware and software Experience in troubleshooting Microsoft environments Full UK driving licence What we can offer 3rd Line Service Desk Engineer Salary Exchange Pension Scheme Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more Life Insurance- 4 times annual salary Access to 24/7 GP helpline and online GP surgery Access to discounts from 1000s of retailers through PERKS such as gym membership discounts, shopping, cinema tickets, and discounts at your favourite restaurants Personal accident protection Enhanced maternity and paternity pay Long Service Awards Cycle to work scheme Voluntary critical illness cover for yourself and partner For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a 3rd line service desk engineer, 2nd line service desk engineer, infrastructure project engineer, it support engineer may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
May 16, 2024
Full time
3rd Line Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point for customers Building and maintaining good working relationships with Project Managers in order to lead on 3rd line infrastructure projects, ensuring projects are completed in line with time frames and costings Meeting with customers to understand the organisation strategy and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Answering incoming telephone calls, tickets and emails ensuring all tickets are logged effectively and with adequate information to ensure that support requests can be resolved efficiently and that ticket closures are achieved in line with daily targets Completing scheduled small works as required and within the agreed customer timeframes Supporting the Technology Management Team to ensure effective and efficient task allocation and scheduling Assisting the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements 3rd Line Service Desk Engineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical areas Experience with working on IT infrastructure projects where responsible for planning, installation and documentation Demonstrable experience of sound professional communication skills, written, over the phone and face to face A minimum of 1 formal IT qualification (e.g. Microsoft product certification. (MCSA e.g.), Network certification. (CCNA e.g. Good working knowledge of major networking components, to include networking operating systems, basic configuration and maintenance, switches, router and firewalls Backup configuration and maintenance experience Hands on knowledge of the procedures used in the installation modification maintenance and repair of IT hardware and software Experience in troubleshooting Microsoft environments Full UK driving licence What we can offer 3rd Line Service Desk Engineer Salary Exchange Pension Scheme Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more Life Insurance- 4 times annual salary Access to 24/7 GP helpline and online GP surgery Access to discounts from 1000s of retailers through PERKS such as gym membership discounts, shopping, cinema tickets, and discounts at your favourite restaurants Personal accident protection Enhanced maternity and paternity pay Long Service Awards Cycle to work scheme Voluntary critical illness cover for yourself and partner For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a 3rd line service desk engineer, 2nd line service desk engineer, infrastructure project engineer, it support engineer may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Job Title: Sourcing Specialist - Buying/Procurement Reporting operationally to the Project Director and functionally to the Sourcing Director, the job holder is responsible for managing, coordinating and reporting project Sourcing activities feeding the construction yards (Angola and Egypt), and will own the GFDS Procurement Plan and AVL. They will also ensure that contractual requirements from the Client are adhered to and be the Client interface on vendor contracting strategies and procurement reporting. The Sourcing Coordinator will support the achievement of project and business objectives through close engagement with the project Teams and Sourcing structure and logistic team. PRINCIPLE ACCOUNTABILITIES: • Track and report Direct Material Fulfilment against the Project Schedule, with particular focus on critical-path PO •s using a Top 10 list for each deliverable and Construction yard. • Populate and manage with weekly expediting a PO / Committed dates/ need dates tracker which clearly demonstrates actual progress versus plan. • Manage a standard progress report that highlights: " Key PO placements " Key supplier completions " Key delays and relevant roadblocks • Ensure buyer awareness and adherence to project and customer requirements during the tender process and procurement process, with particular focus on project AVL / ITP •s / Pre-production meetings and any other project specific requirements. • Liaison with the Project Planner and Site Material coordinator to maintain look-ahead reporting to give project and Sourcing regular visibility of fulfilment issues for critical-path items. • Coordinate with product lines (GFDS, Connections, PCS, SDS,) to ensure the timely procurement and delivery to sites of CPIs • Organise the shipment documentation and provide Logistic team with the instruction to timely transfer the materials to site • Assess impact of Engineering changes and errors, customer changes and VO •s, NCR •s / GRA •s and supplier concessions on critical path items. Highlight impact in progress report to Project Team. KEY JOB SPECIFIC SKILLS: • Good understanding of main Procurement processes. • Industry Legal Awareness • Commercial Awareness • Logistics procedures awareness • Risk Assessment: Understanding of key supply- related commercial risks and areas of opportunity and able to lead project risk review process and assessments. • PC Literate: Excel, Word, Outlook, Powerpoint KNOWLEDGE & EXPERIENCE: • Good understanding of site fabrication operations • Technical Product Knowledge: Understanding of subsea production systems • Self-motivated and energetic individual, able to work on own initiative • Willing and capable of working at a detailed level. • 5-10 years relevant experience in a Sourcing role • At least 3 years • experience within SPS&S Sourcing organization • Commercially and contractually aware with good communication, inter-personal and negotiation skills. • Strong leadership skills with proven capability of working in a matrix environment and of leading by influence. • Willing to take ownership of challenging situations and issues and drive effective closure. PERSONALITY: Amiable demeanour and a go-getter approach, Motivated, Meticulous, Great confidence No of Positions: 01 Working hours: Monday to Friday, 08.00 - 17.00 / 37.5 Hours per week ( Hybrid work: 1 Day in a week Work from home) Site: GBR-Nailsea Travelling local & Overseas: Frequency depending upon the business requirement Candidate Hourly Rate: •40 to 45 06 months contract (Potential to be extended depending on the business requirement) Interview Stage: 1st round MS teams and 2nd round face to face
May 15, 2024
Contractor
Job Title: Sourcing Specialist - Buying/Procurement Reporting operationally to the Project Director and functionally to the Sourcing Director, the job holder is responsible for managing, coordinating and reporting project Sourcing activities feeding the construction yards (Angola and Egypt), and will own the GFDS Procurement Plan and AVL. They will also ensure that contractual requirements from the Client are adhered to and be the Client interface on vendor contracting strategies and procurement reporting. The Sourcing Coordinator will support the achievement of project and business objectives through close engagement with the project Teams and Sourcing structure and logistic team. PRINCIPLE ACCOUNTABILITIES: • Track and report Direct Material Fulfilment against the Project Schedule, with particular focus on critical-path PO •s using a Top 10 list for each deliverable and Construction yard. • Populate and manage with weekly expediting a PO / Committed dates/ need dates tracker which clearly demonstrates actual progress versus plan. • Manage a standard progress report that highlights: " Key PO placements " Key supplier completions " Key delays and relevant roadblocks • Ensure buyer awareness and adherence to project and customer requirements during the tender process and procurement process, with particular focus on project AVL / ITP •s / Pre-production meetings and any other project specific requirements. • Liaison with the Project Planner and Site Material coordinator to maintain look-ahead reporting to give project and Sourcing regular visibility of fulfilment issues for critical-path items. • Coordinate with product lines (GFDS, Connections, PCS, SDS,) to ensure the timely procurement and delivery to sites of CPIs • Organise the shipment documentation and provide Logistic team with the instruction to timely transfer the materials to site • Assess impact of Engineering changes and errors, customer changes and VO •s, NCR •s / GRA •s and supplier concessions on critical path items. Highlight impact in progress report to Project Team. KEY JOB SPECIFIC SKILLS: • Good understanding of main Procurement processes. • Industry Legal Awareness • Commercial Awareness • Logistics procedures awareness • Risk Assessment: Understanding of key supply- related commercial risks and areas of opportunity and able to lead project risk review process and assessments. • PC Literate: Excel, Word, Outlook, Powerpoint KNOWLEDGE & EXPERIENCE: • Good understanding of site fabrication operations • Technical Product Knowledge: Understanding of subsea production systems • Self-motivated and energetic individual, able to work on own initiative • Willing and capable of working at a detailed level. • 5-10 years relevant experience in a Sourcing role • At least 3 years • experience within SPS&S Sourcing organization • Commercially and contractually aware with good communication, inter-personal and negotiation skills. • Strong leadership skills with proven capability of working in a matrix environment and of leading by influence. • Willing to take ownership of challenging situations and issues and drive effective closure. PERSONALITY: Amiable demeanour and a go-getter approach, Motivated, Meticulous, Great confidence No of Positions: 01 Working hours: Monday to Friday, 08.00 - 17.00 / 37.5 Hours per week ( Hybrid work: 1 Day in a week Work from home) Site: GBR-Nailsea Travelling local & Overseas: Frequency depending upon the business requirement Candidate Hourly Rate: •40 to 45 06 months contract (Potential to be extended depending on the business requirement) Interview Stage: 1st round MS teams and 2nd round face to face
Junior 1st Line IT Engineer Ashford, Kent IIT Managed Services £20-22,500 The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Ashford. You will be primarily based on-site at one of their customers within the Education sector in Ashford, working alongside a Senior Engineerwho will guide you and train you. This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more. Key Requirements: - Be the first point of contact for customers who need to raise a technical issue Answering queries and resolving issues over the phone, email, and deskside support Logging and resolving tickets as swiftly and efficiently as possible If you are unable to resolve a technical issue, pass through to senior members of the team Manage multiple tickets at one time UK driving license + car as some travel to various sites will be required This role will pay a starting salary of £20-22,500 + a company benefits package. If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.
May 15, 2024
Full time
Junior 1st Line IT Engineer Ashford, Kent IIT Managed Services £20-22,500 The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Ashford. You will be primarily based on-site at one of their customers within the Education sector in Ashford, working alongside a Senior Engineerwho will guide you and train you. This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more. Key Requirements: - Be the first point of contact for customers who need to raise a technical issue Answering queries and resolving issues over the phone, email, and deskside support Logging and resolving tickets as swiftly and efficiently as possible If you are unable to resolve a technical issue, pass through to senior members of the team Manage multiple tickets at one time UK driving license + car as some travel to various sites will be required This role will pay a starting salary of £20-22,500 + a company benefits package. If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.
Regional Head of Cloud Operations Europe Temenos powers a world of banking thatcreates opportunities for billions of people and businesses everywhere. We havebeen doing this for over 30 years through the pioneering spirit of our Temenosianswho are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers andcommunity banks in 150+ countries. We collaboratewith clients to build new banking services and state-of-the-art customerexperiences on our open banking platform, helping them operate moresustainably. At Temenos, we have an open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society. THE ROLE As the Head of Regional Cloud Operations, you will beresponsible for overseeing and optimizing the cloud infrastructure andoperations within Europe. You will play a crucial role in ensuring thereliability, scalability, and security of our cloud-based financial servicessoftware solutions. In addition, the role will manage multiple data centres anda private cloud infrastructure running critical services. This position requires a seasoned professional with a strongbackground in cloud technologies, financial services, and leadership that willreport into the Chief Cloud Officer. OPPORTUNITES You will develop and execute strategies for thedesign, implementation, and maintenance of robust cloud infrastructureproviding Architectural oversight to support the company's financial servicesapplications. You will collaborate with cross-functional teams toensure seamless integration of cloud services into software development,deployment, and operational processes, driving regional product and solutiondesign changes. You will ensure that we optimize our cloudinfrastructure for core Temenos products by working with Product Engineeringand Services groups. You will manage the physical Data Centre, cleanroom environment ensuring our high standards and regulatory requirements areadhered to and have a deep understanding of technology cost models andcontinuous improvement initiatives to drive to cost optimizationobjectives/roadmap. Operational Excellence: You will establish and enforce best practices forcloud operations, monitoring, and incident response to maintain highavailability and performance. You will define and measure to metrics that line upto organizational goals. You will implement and refine operational processesto optimize efficiency, reduce costs, and enhance overall service delivery. You will have a client first approach towardsproblem and incident resolution. Foster an environment that understand thecriticality of the services Temenos provides to a highly regulated industry. Security and Compliance: You will work closely with the security team to ensurethe highest standards of data security and compliance with industryregulations. You will have a thorough understanding ofregulatory obligations within the region. You will implement and oversee security measures,such as access controls, encryption, and vulnerability assessments, tosafeguard sensitive financial data. You will lead and mentor a team of cloud operationsprofessionals, fostering a collaborative and high-performance culture. You will provide guidance and support in skilldevelopment, performance evaluation, and career growth for team members. You will evaluate and manage relationships withcloud service providers to optimize costs, negotiate contracts, and stayabreast of emerging technologies. You will collaborate with vendors to resolveissues, implement upgrades, and ensure the reliability and resilience ofservices. You will provide oversight in management of datacenter technologies. Development of robust roadmaps for each component of theservice. You will manage critical services and incidentswith multiple partners. You will identify opportunities for automation,process improvement, and innovation within the cloud operations domain. You will keep abreast of industry trends andemerging technologies to drive continuous improvement and maintain acompetitive edge. SKILLS You should have bachelor's or master's degree in computer science, Information Technology, or a related field. You should have extensive experience in financial services, cloud operations, with a focus on financial services software. You should have proven leadership experience, managing and developing high-performing, global teams. You should have strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and infrastructure related technologies. In-depth knowledge of security best practices, compliance, regulatory requirements, and risk management. You should have excellent communication skills, with the ability to collaborate effectively across different departments and regions. VALUES Care about delivering a best in class CloudOperations organisation Commit to the SaaS 1st Strategy in accordance with Temenos business strategy. Collaborate to maintain the highest standards of Temenosthrough self-motivation, ambition and focus. Be a truly Temenosity ambassador! Challenge yourself to achieve everything you can at Temenos
May 15, 2024
Full time
Regional Head of Cloud Operations Europe Temenos powers a world of banking thatcreates opportunities for billions of people and businesses everywhere. We havebeen doing this for over 30 years through the pioneering spirit of our Temenosianswho are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers andcommunity banks in 150+ countries. We collaboratewith clients to build new banking services and state-of-the-art customerexperiences on our open banking platform, helping them operate moresustainably. At Temenos, we have an open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society. THE ROLE As the Head of Regional Cloud Operations, you will beresponsible for overseeing and optimizing the cloud infrastructure andoperations within Europe. You will play a crucial role in ensuring thereliability, scalability, and security of our cloud-based financial servicessoftware solutions. In addition, the role will manage multiple data centres anda private cloud infrastructure running critical services. This position requires a seasoned professional with a strongbackground in cloud technologies, financial services, and leadership that willreport into the Chief Cloud Officer. OPPORTUNITES You will develop and execute strategies for thedesign, implementation, and maintenance of robust cloud infrastructureproviding Architectural oversight to support the company's financial servicesapplications. You will collaborate with cross-functional teams toensure seamless integration of cloud services into software development,deployment, and operational processes, driving regional product and solutiondesign changes. You will ensure that we optimize our cloudinfrastructure for core Temenos products by working with Product Engineeringand Services groups. You will manage the physical Data Centre, cleanroom environment ensuring our high standards and regulatory requirements areadhered to and have a deep understanding of technology cost models andcontinuous improvement initiatives to drive to cost optimizationobjectives/roadmap. Operational Excellence: You will establish and enforce best practices forcloud operations, monitoring, and incident response to maintain highavailability and performance. You will define and measure to metrics that line upto organizational goals. You will implement and refine operational processesto optimize efficiency, reduce costs, and enhance overall service delivery. You will have a client first approach towardsproblem and incident resolution. Foster an environment that understand thecriticality of the services Temenos provides to a highly regulated industry. Security and Compliance: You will work closely with the security team to ensurethe highest standards of data security and compliance with industryregulations. You will have a thorough understanding ofregulatory obligations within the region. You will implement and oversee security measures,such as access controls, encryption, and vulnerability assessments, tosafeguard sensitive financial data. You will lead and mentor a team of cloud operationsprofessionals, fostering a collaborative and high-performance culture. You will provide guidance and support in skilldevelopment, performance evaluation, and career growth for team members. You will evaluate and manage relationships withcloud service providers to optimize costs, negotiate contracts, and stayabreast of emerging technologies. You will collaborate with vendors to resolveissues, implement upgrades, and ensure the reliability and resilience ofservices. You will provide oversight in management of datacenter technologies. Development of robust roadmaps for each component of theservice. You will manage critical services and incidentswith multiple partners. You will identify opportunities for automation,process improvement, and innovation within the cloud operations domain. You will keep abreast of industry trends andemerging technologies to drive continuous improvement and maintain acompetitive edge. SKILLS You should have bachelor's or master's degree in computer science, Information Technology, or a related field. You should have extensive experience in financial services, cloud operations, with a focus on financial services software. You should have proven leadership experience, managing and developing high-performing, global teams. You should have strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and infrastructure related technologies. In-depth knowledge of security best practices, compliance, regulatory requirements, and risk management. You should have excellent communication skills, with the ability to collaborate effectively across different departments and regions. VALUES Care about delivering a best in class CloudOperations organisation Commit to the SaaS 1st Strategy in accordance with Temenos business strategy. Collaborate to maintain the highest standards of Temenosthrough self-motivation, ambition and focus. Be a truly Temenosity ambassador! Challenge yourself to achieve everything you can at Temenos
IT Technician Gloucester - 5 days on site 33,000 + Benefits including: 25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development. This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester. You will be a key member of the IT department and help to ensure a first-class support function across the full IT Infrastructure, including networks, hardware, software and security. Key duties for the IT Technician / IT Support Engineer include: Ensure equipment throughout the organisation is maintained in good working order and resolve any day-to-day problems as they arise Manage the performance and maintenance of the software platforms which run the whole organisation Monitor the use of IT throughout the organisation, ensuring access to the network and applications is suitably controlled and that cyber security provision is robust Manage the maintenance of other IT operated through the network, e.g. telephone system, CCTV Provide technical support for users. 1st line and 2nd line / Desktop Support Provide IT training when required Help deliver and manage projects through the research, analysis and planning phase to the implementation and review of the project Manage inventory of hardware and software Perform and check backups In order to be successful in your application for the IT Technician position, you should have: Excellent proficiency in IT, including hardware configuration and diagnostics, network management, system implementation and control, system security and risk management Enthusiasm, drive and a proactive attitude to cope with the many demands placed on this busy department Outstanding customer care Excellent communication skills, able to work well within a small team and establish good working relationships with all users The ability to work under pressure and prioritise workload effectively Be capable of showing initiative, including the ability to think ahead and work flexibly A willingness to learn and develop as technology and best practice evolves Good to excellent knowledge of Microsoft desktop and server operating systems, Microsoft Active Directory, Microsoft Azure/Entra ID/Office 365 platform, This really is an outstanding opportunity which will go quickly, so if you are an IT Technician, or IT Support Engineer, with a wide range of skills as listed above, please send your CV to me today.
May 15, 2024
Full time
IT Technician Gloucester - 5 days on site 33,000 + Benefits including: 25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development. This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester. You will be a key member of the IT department and help to ensure a first-class support function across the full IT Infrastructure, including networks, hardware, software and security. Key duties for the IT Technician / IT Support Engineer include: Ensure equipment throughout the organisation is maintained in good working order and resolve any day-to-day problems as they arise Manage the performance and maintenance of the software platforms which run the whole organisation Monitor the use of IT throughout the organisation, ensuring access to the network and applications is suitably controlled and that cyber security provision is robust Manage the maintenance of other IT operated through the network, e.g. telephone system, CCTV Provide technical support for users. 1st line and 2nd line / Desktop Support Provide IT training when required Help deliver and manage projects through the research, analysis and planning phase to the implementation and review of the project Manage inventory of hardware and software Perform and check backups In order to be successful in your application for the IT Technician position, you should have: Excellent proficiency in IT, including hardware configuration and diagnostics, network management, system implementation and control, system security and risk management Enthusiasm, drive and a proactive attitude to cope with the many demands placed on this busy department Outstanding customer care Excellent communication skills, able to work well within a small team and establish good working relationships with all users The ability to work under pressure and prioritise workload effectively Be capable of showing initiative, including the ability to think ahead and work flexibly A willingness to learn and develop as technology and best practice evolves Good to excellent knowledge of Microsoft desktop and server operating systems, Microsoft Active Directory, Microsoft Azure/Entra ID/Office 365 platform, This really is an outstanding opportunity which will go quickly, so if you are an IT Technician, or IT Support Engineer, with a wide range of skills as listed above, please send your CV to me today.