Role: Station Facilities Manager Location: Banbury - Various Chiltern railway stations (Regional / National coverage as required) Salary: Up to 40,000 per annum Closing Date: Thursday 21st August 2025 Job Purpose The Facilities Manager is responsible for ensuring the safe, efficient, and customer-focused management of all facilities within Chilterns railway stations. This role covers the day-to-day operational management of station buildings, platforms, public areas, and back-of-house facilities, ensuring compliance with all statutory requirements, operational standards, SQR (Service Quality Regime) and customer expectations. Key Accountabilities Oversee the maintenance, repair, and overall condition of station facilities, ensuring they are safe, clean, and operational at all times. Monitor contracted services including cleaning, waste management, landscaping, and specialist maintenance providers and liaise with the Facilities Contract Manager where services fall below specification Conduct regular inspections and audits of station facilities to identify and resolve defects promptly. Develop and implement maintenance schedules and planned preventative maintenance (PPM) programmes. Ensure compliance with health & safety regulations, fire safety standards, and environmental legislation. Respond effectively to emergencies, incidents & reactive faults coordinating a team of Building Care Operatives Liaise with the FM Help Desk, station area managers, station front line customer service teams, Network Rail, local authorities, and other stakeholders to coordinate works and maintain operational continuity. Deliver continuous improvements to enhance passenger experience and meet SQR standards. Maintain accurate records, including statutory compliance documentation, maintenance logs, and contractor performance reports. Promote and enforce high standards of customer service across all facilities-related activities. Person Specification Essential Proven experience in facilities management within a complex, high-footfall environment (e.g., transport hubs, large commercial sites, airports, or railway stations). Strong understanding of health & safety legislation and statutory compliance requirements in the UK. Experience managing multi-disciplinary contractor teams and service providers. Excellent organisational, problem-solving, and decision-making skills. Strong communication and stakeholder management abilities. Ability to work flexibly, including occasional evenings or weekends in response to operational needs. Proficient in using facilities management software and Microsoft Office applications. Desirable NEBOSH or IOSH qualification. Knowledge of rail industry standards and operations. Experience working in a unionised environment. Project management qualifications (e.g., PRINCE2) Key Competencies Leadership and team coordination Customer focus Financial acumen Attention to detail Adaptability and resilience Proactive approach to safety and compliance
Sep 02, 2025
Full time
Role: Station Facilities Manager Location: Banbury - Various Chiltern railway stations (Regional / National coverage as required) Salary: Up to 40,000 per annum Closing Date: Thursday 21st August 2025 Job Purpose The Facilities Manager is responsible for ensuring the safe, efficient, and customer-focused management of all facilities within Chilterns railway stations. This role covers the day-to-day operational management of station buildings, platforms, public areas, and back-of-house facilities, ensuring compliance with all statutory requirements, operational standards, SQR (Service Quality Regime) and customer expectations. Key Accountabilities Oversee the maintenance, repair, and overall condition of station facilities, ensuring they are safe, clean, and operational at all times. Monitor contracted services including cleaning, waste management, landscaping, and specialist maintenance providers and liaise with the Facilities Contract Manager where services fall below specification Conduct regular inspections and audits of station facilities to identify and resolve defects promptly. Develop and implement maintenance schedules and planned preventative maintenance (PPM) programmes. Ensure compliance with health & safety regulations, fire safety standards, and environmental legislation. Respond effectively to emergencies, incidents & reactive faults coordinating a team of Building Care Operatives Liaise with the FM Help Desk, station area managers, station front line customer service teams, Network Rail, local authorities, and other stakeholders to coordinate works and maintain operational continuity. Deliver continuous improvements to enhance passenger experience and meet SQR standards. Maintain accurate records, including statutory compliance documentation, maintenance logs, and contractor performance reports. Promote and enforce high standards of customer service across all facilities-related activities. Person Specification Essential Proven experience in facilities management within a complex, high-footfall environment (e.g., transport hubs, large commercial sites, airports, or railway stations). Strong understanding of health & safety legislation and statutory compliance requirements in the UK. Experience managing multi-disciplinary contractor teams and service providers. Excellent organisational, problem-solving, and decision-making skills. Strong communication and stakeholder management abilities. Ability to work flexibly, including occasional evenings or weekends in response to operational needs. Proficient in using facilities management software and Microsoft Office applications. Desirable NEBOSH or IOSH qualification. Knowledge of rail industry standards and operations. Experience working in a unionised environment. Project management qualifications (e.g., PRINCE2) Key Competencies Leadership and team coordination Customer focus Financial acumen Attention to detail Adaptability and resilience Proactive approach to safety and compliance
Vehicle Technician / Station Lead Location: Cardiff Working Days: Monday to Friday Hours: 50 hours per week (weekends pay rate paid at 1.5x) Salary: 42,900 About the Role Our client is seeking a skilled and motivated Vehicle Technician who can confidently work on cars and vans of various makes, models, and sizes. This role goes beyond technical ability, you will be expected to run your own station, manage workflow efficiently, and communicate clearly with both the Workshop Manager and Transport Manager. The focus is on keeping as many vehicles on the road as possible. While some large repair tasks (such as clutch replacements) will form part of your work, priority is always given to quicker jobs that can return vehicles to service immediately. You will need to balance technical skill with good judgment, ensuring work is prioritised effectively. Key Responsibilities Carry out maintenance, diagnostics, and repairs on a wide range of cars and vans. Manage your own workstation and workflow, ensuring efficiency and organisation. Prioritise work based on operational needs, completing smaller, urgent repairs ahead of lengthy jobs when necessary. Provide regular updates and reports to the Workshop Manager and Transport Manager. Ensure work is completed to high safety and quality standards. Communicate clearly with colleagues to support smooth workshop operations. Maintain tools, equipment, and a safe working environment. Experience and Qualifications Proven experience as a Vehicle Technician or similar role. NVQ Level 3 Strong mechanical knowledge across multiple makes and models. Ability to prioritise and manage workload effectively. Confident communicator with management and teamworking skills. Capable of working independently and making sound decisions under pressure. Organised, reliable, and focused on productivity.
Sep 01, 2025
Full time
Vehicle Technician / Station Lead Location: Cardiff Working Days: Monday to Friday Hours: 50 hours per week (weekends pay rate paid at 1.5x) Salary: 42,900 About the Role Our client is seeking a skilled and motivated Vehicle Technician who can confidently work on cars and vans of various makes, models, and sizes. This role goes beyond technical ability, you will be expected to run your own station, manage workflow efficiently, and communicate clearly with both the Workshop Manager and Transport Manager. The focus is on keeping as many vehicles on the road as possible. While some large repair tasks (such as clutch replacements) will form part of your work, priority is always given to quicker jobs that can return vehicles to service immediately. You will need to balance technical skill with good judgment, ensuring work is prioritised effectively. Key Responsibilities Carry out maintenance, diagnostics, and repairs on a wide range of cars and vans. Manage your own workstation and workflow, ensuring efficiency and organisation. Prioritise work based on operational needs, completing smaller, urgent repairs ahead of lengthy jobs when necessary. Provide regular updates and reports to the Workshop Manager and Transport Manager. Ensure work is completed to high safety and quality standards. Communicate clearly with colleagues to support smooth workshop operations. Maintain tools, equipment, and a safe working environment. Experience and Qualifications Proven experience as a Vehicle Technician or similar role. NVQ Level 3 Strong mechanical knowledge across multiple makes and models. Ability to prioritise and manage workload effectively. Confident communicator with management and teamworking skills. Capable of working independently and making sound decisions under pressure. Organised, reliable, and focused on productivity.
UK Power Networks (Operations) Ltd
Little Warley, Essex
81358 - Ganger This Ganger will report to Field Staff Supervisor and will work within Network Operations - EPN Areas based in our Cambridge depot. You will be permanent employee in our Powercare team. You will attract a salary of 40,225 per annum and a bonus of 3%. All applications will be reviewed after the close date. We also provide the following additional benefits 22 days annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: To perform excavation, backfill and reinstatement works on Faults, and Unmetered Connections work streams within the UK Power Networks SPN Distribution Licence area and act as a support person (electrical) Principal Accountabilities: Responsibility for all aspects of Safety, Health and Environment relevant to this role To perform risk assessments and maintain safe working practices Be able to operate hand held IT equipment to receive job instructions and record site information Ensure quality of works meets with current procedures Ensure works are carried out to meet guaranteed service standards Ensure the security of vehicle, tools, plant and equipment To work on their own or as lead person in a 2-person excavation team Be prepared to undertake other reasonable tasks following the requirements of the Company Be an ambassador for UK Power Networks. Qualifications: NRSWA Units (Apply online only) Full UK Driving Licence Towing Licence Machine Operator ticket CSCS Operatives card Emergency First Aid LV Support Person Experience working on electricity network The following skills are not essential for the role but would be advantageous Trench Support (deep excavation) Moling qualification Abrasive Wheel LV Support Person Sub-Station Entry Dumper Driver Nature and Scope: You will work either as the lead person in a 2-man excavation team, carrying out planned works, or as part of a combined excavation & jointing team carrying out fault repair work You will be required to travel anywhere within the SPN and LPN Footprint of UK Power Networks and participate in an out of hours standby rota. Please Note: Internal candidates who are still within a probationary period must obtain the written approval of their manager, which must be submitted with their application. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used. If in doubt ask! We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Sep 01, 2025
Full time
81358 - Ganger This Ganger will report to Field Staff Supervisor and will work within Network Operations - EPN Areas based in our Cambridge depot. You will be permanent employee in our Powercare team. You will attract a salary of 40,225 per annum and a bonus of 3%. All applications will be reviewed after the close date. We also provide the following additional benefits 22 days annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: To perform excavation, backfill and reinstatement works on Faults, and Unmetered Connections work streams within the UK Power Networks SPN Distribution Licence area and act as a support person (electrical) Principal Accountabilities: Responsibility for all aspects of Safety, Health and Environment relevant to this role To perform risk assessments and maintain safe working practices Be able to operate hand held IT equipment to receive job instructions and record site information Ensure quality of works meets with current procedures Ensure works are carried out to meet guaranteed service standards Ensure the security of vehicle, tools, plant and equipment To work on their own or as lead person in a 2-person excavation team Be prepared to undertake other reasonable tasks following the requirements of the Company Be an ambassador for UK Power Networks. Qualifications: NRSWA Units (Apply online only) Full UK Driving Licence Towing Licence Machine Operator ticket CSCS Operatives card Emergency First Aid LV Support Person Experience working on electricity network The following skills are not essential for the role but would be advantageous Trench Support (deep excavation) Moling qualification Abrasive Wheel LV Support Person Sub-Station Entry Dumper Driver Nature and Scope: You will work either as the lead person in a 2-man excavation team, carrying out planned works, or as part of a combined excavation & jointing team carrying out fault repair work You will be required to travel anywhere within the SPN and LPN Footprint of UK Power Networks and participate in an out of hours standby rota. Please Note: Internal candidates who are still within a probationary period must obtain the written approval of their manager, which must be submitted with their application. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used. If in doubt ask! We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
UK Power Networks (Operations) Ltd
North Walsham, Norfolk
81360 - Ganger This Ganger will report to Field Staff Supervisor and will work within Network Operations - EPN Areas based in our North Walsham depot. You will be permanent employee in our Powercare team. You will attract a salary of 40,225 per annum and a bonus of 3%. Close Date: 14th Sept 2025 All applications will be reviewed after the close date. We also provide the following additional benefits 22 days annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: To perform excavation, backfill and reinstatement works on Faults, and Unmetered Connections work streams within the UK Power Networks SPN Distribution Licence area and act as a support person (electrical) Principal Accountabilities: Responsibility for all aspects of Safety, Health and Environment relevant to this role To perform risk assessments and maintain safe working practices Be able to operate hand held IT equipment to receive job instructions and record site information Ensure quality of works meets with current procedures Ensure works are carried out to meet guaranteed service standards Ensure the security of vehicle, tools, plant and equipment To work on their own or as lead person in a 2-person excavation team Be prepared to undertake other reasonable tasks following the requirements of the Company Be an ambassador for UK Power Networks. Qualifications: NRSWA Units (Apply online only) Full UK Driving Licence Towing Licence Machine Operator ticket CSCS Operatives card Emergency First Aid LV Support Person Experience working on electricity network The following skills are not essential for the role but would be advantageous Trench Support (deep excavation) Moling qualification Abrasive Wheel LV Support Person Sub-Station Entry Dumper Driver Nature and Scope: You will work either as the lead person in a 2-man excavation team, carrying out planned works, or as part of a combined excavation & jointing team carrying out fault repair work You will be required to travel anywhere within the SPN and LPN Footprint of UK Power Networks and participate in an out of hours standby rota. Please Note: Internal candidates who are still within a probationary period must obtain the written approval of their manager, which must be submitted with their application. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used. If in doubt ask! We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Sep 01, 2025
Full time
81360 - Ganger This Ganger will report to Field Staff Supervisor and will work within Network Operations - EPN Areas based in our North Walsham depot. You will be permanent employee in our Powercare team. You will attract a salary of 40,225 per annum and a bonus of 3%. Close Date: 14th Sept 2025 All applications will be reviewed after the close date. We also provide the following additional benefits 22 days annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: To perform excavation, backfill and reinstatement works on Faults, and Unmetered Connections work streams within the UK Power Networks SPN Distribution Licence area and act as a support person (electrical) Principal Accountabilities: Responsibility for all aspects of Safety, Health and Environment relevant to this role To perform risk assessments and maintain safe working practices Be able to operate hand held IT equipment to receive job instructions and record site information Ensure quality of works meets with current procedures Ensure works are carried out to meet guaranteed service standards Ensure the security of vehicle, tools, plant and equipment To work on their own or as lead person in a 2-person excavation team Be prepared to undertake other reasonable tasks following the requirements of the Company Be an ambassador for UK Power Networks. Qualifications: NRSWA Units (Apply online only) Full UK Driving Licence Towing Licence Machine Operator ticket CSCS Operatives card Emergency First Aid LV Support Person Experience working on electricity network The following skills are not essential for the role but would be advantageous Trench Support (deep excavation) Moling qualification Abrasive Wheel LV Support Person Sub-Station Entry Dumper Driver Nature and Scope: You will work either as the lead person in a 2-man excavation team, carrying out planned works, or as part of a combined excavation & jointing team carrying out fault repair work You will be required to travel anywhere within the SPN and LPN Footprint of UK Power Networks and participate in an out of hours standby rota. Please Note: Internal candidates who are still within a probationary period must obtain the written approval of their manager, which must be submitted with their application. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used. If in doubt ask! We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Senior Support Coach When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Senior Support Coach Location: Catford (Around 16 minute walk from the station) Based in service with occasional travel to Central office (Please kindly note that unfortunately both locations do not have step free access) Salary: £28,600 Shift Pattern: 37.5 hours per week, Monday to Sunday on Rota between 08:00 - 21.30, 08:00 - 16:00, 13:30 - 21:30, including bank holiday working. About the Role We're looking for a Senior Support coach to join our team which focus on supporting residents with OPD (Offender Personality Disorder) and related cognitive or behavioural challenges, many of whom have experienced institutional care or social exclusion. You will play a key role in the day-to-day running of the service, acting as a mentor and lead for the team, providing advice and guidance, as well as providing specialist expertise to the team and residents. You will further deliver one-to-one support with residents directly, developing personalised support plans, risk assessments, facilitating life skills sessions, and help individuals access services, resources, and opportunities within the community. Our support is tailored towards providing person centred support to empower our residents to achieve their personal goals and independent living. You will be instrumental in creating a safe, flexible, inclusive, and psychologically informed environment that promotes dignity, choice, and empowerment. Key Responsibilities further Include: Delivering effective 1:1 and group-based support for residents/participants in line with support plans Providing specialist advice and guidance to the team and residents Acting as the first point of contact in the absence of management Supporting property management tasks including reporting repairs, monitoring health & safety, and maintaining high accommodation standards Supporting residents to access relevant networks, training, life skills, and community resources Promoting resident participation in the design and running of service activities Working flexibly to meet the needs of the service and taking part in continuous improvement initiatives Deputising for management when required. About You We're looking for someone who has knowledge and understanding of Offender Personality Disorder, able to share this with others and act as a mentor to resolving complex cases. You'll bring experience within a similar environment to the role, and have experience in supporting similar residents with areas of social care, supported housing, and community support. You will have a commitment to person-centred support and have an understanding of the importance of trauma-informed care, able to lead by example. As a Senior Support Coach, you ll be someone who thrives in a fast-paced and ever-changing environment. You re able to manage competing priorities, respond calmly to crisis situations, and maintain professionalism under pressure. You re not only a great listener and communicator but also you're someone who builds trust, encourages growth, and helps people feel heard and empowered. We re looking for someone who is: A natural leader, confident in guiding colleagues and supporting service delivery Proactive and solution-focused, able to identify and respond to challenges A confident communicator who can build strong, purposeful relationships Organised and detail-oriented, with strong administrative and record-keeping skills Knowledgeable of safeguarding practices, risk management, and resident engagement Values-driven, and committed to equality, diversity, and inclusion Comfortable working in fast-paced, evolving environments with a flexible approach Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. ADDITIONAL INFORMATION Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Aug 31, 2025
Full time
Senior Support Coach When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Senior Support Coach Location: Catford (Around 16 minute walk from the station) Based in service with occasional travel to Central office (Please kindly note that unfortunately both locations do not have step free access) Salary: £28,600 Shift Pattern: 37.5 hours per week, Monday to Sunday on Rota between 08:00 - 21.30, 08:00 - 16:00, 13:30 - 21:30, including bank holiday working. About the Role We're looking for a Senior Support coach to join our team which focus on supporting residents with OPD (Offender Personality Disorder) and related cognitive or behavioural challenges, many of whom have experienced institutional care or social exclusion. You will play a key role in the day-to-day running of the service, acting as a mentor and lead for the team, providing advice and guidance, as well as providing specialist expertise to the team and residents. You will further deliver one-to-one support with residents directly, developing personalised support plans, risk assessments, facilitating life skills sessions, and help individuals access services, resources, and opportunities within the community. Our support is tailored towards providing person centred support to empower our residents to achieve their personal goals and independent living. You will be instrumental in creating a safe, flexible, inclusive, and psychologically informed environment that promotes dignity, choice, and empowerment. Key Responsibilities further Include: Delivering effective 1:1 and group-based support for residents/participants in line with support plans Providing specialist advice and guidance to the team and residents Acting as the first point of contact in the absence of management Supporting property management tasks including reporting repairs, monitoring health & safety, and maintaining high accommodation standards Supporting residents to access relevant networks, training, life skills, and community resources Promoting resident participation in the design and running of service activities Working flexibly to meet the needs of the service and taking part in continuous improvement initiatives Deputising for management when required. About You We're looking for someone who has knowledge and understanding of Offender Personality Disorder, able to share this with others and act as a mentor to resolving complex cases. You'll bring experience within a similar environment to the role, and have experience in supporting similar residents with areas of social care, supported housing, and community support. You will have a commitment to person-centred support and have an understanding of the importance of trauma-informed care, able to lead by example. As a Senior Support Coach, you ll be someone who thrives in a fast-paced and ever-changing environment. You re able to manage competing priorities, respond calmly to crisis situations, and maintain professionalism under pressure. You re not only a great listener and communicator but also you're someone who builds trust, encourages growth, and helps people feel heard and empowered. We re looking for someone who is: A natural leader, confident in guiding colleagues and supporting service delivery Proactive and solution-focused, able to identify and respond to challenges A confident communicator who can build strong, purposeful relationships Organised and detail-oriented, with strong administrative and record-keeping skills Knowledgeable of safeguarding practices, risk management, and resident engagement Values-driven, and committed to equality, diversity, and inclusion Comfortable working in fast-paced, evolving environments with a flexible approach Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. ADDITIONAL INFORMATION Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
