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global client enablement lead
Robert Walters
Director of Transactional Finance & Shared Services
Robert Walters City, London
About Spencer Ogden SO is a global recruitment business operating in the sustainable energy, infrastructure and natural resources sectors. We specialise in contract recruitment in technical roles in engineering and construction and project management. We also do permanent recruitment in the same sectors. Spencer Ogden is private equity backed. The business has 11 offices across six countries in APAC, Europe and The United States and generates global revenues of 150m. Role Overview: The Director Transactional Finance & Shared Services will be responsible for all aspects of transaction processing in the business. The most complex area is 'pay and bill' i.e. the process of paying our contractors and invoicing our customers. Some contractors are payrolled by SO and some are paid via management companies. . Currently finance sits regionally and is in the process of being centralised. There are therefore local pay and bill and credit control teams. This is therefore a new centralised function that is being set up, with the opportunity to inject some expert knowledge and experience, to help drive business outcomes and provide better service to support our clients and contractors. Part of the role will be to shape and form the new team, and depending on when the individual joins, influence the finer details of the structure and hire key direct reports. The restructure is not a full offshoring as the eventual solution will be built around an existing team. There is a team supporting on the transformation. Once the new structure is operational, the focus of the role will be on driving accuracy and efficiency, ensuring the right KPIs are in place and then driving process improvement. Part of this will come from partnering with the business around upstream processes and part will come from working with IT around technology solutions for pockets of automation. In the future, there may be major systems change but this is not on the horizon in the short to medium term - we are optimizing what we have. Key responsibilities : Oversight of payroll and billing teams across all jurisdictions where we operate. Accountable for ensuring all contractors are paid correctly and on time and related payroll submissions filed. Accountable for timely and accurate customer invoicing Oversight of global credit control function Oversight of accounts payable, staff expenses and accounts receivable processes globally Continuous improvement of processes within finance to drive efficiency Identifying opportunities for automation to drive efficiency and working with IT and other functions to deliver these initiatives Partnering with sales stakeholders to optimise the crucial upstream processes to ensure clean data flow into finance Policies: Own policies within the organisation that govern these upstream processes and influence stakeholder behaviour. Be prepared to partner with other stakeholders to drive adherence to policies (e.g. commercial finance and HR around factoring compliance into incentive schemes; sales enablement around process and tools; L&D around consultant training) Escalation point for commercial judgements e.g. around customer credit limits, non-standard billing exceptions, contractors on site without purchase orders. Business owner of pay and bill system (Access pay and bill). Liaison with vendor and IT support around day to day releases and minor systems development. Devise and own 'operational finance KPI dashboard'. Brief CFO and other senior stakeholders on issues and translate issues to actions, with clear accountability. Key competencies & skills Experience of operating in a multi jurisdictional environment with teams in different locations Experience of a contract recruitment environment and pay and bill a significant benefit Shared services experience and evidence of continuous improvement essential Able to evidence driving change to optimise team structures to operate leanly and efficiently Experience of offshoring / outsourcing a benefit Methodical and process driven approach Able to design and document policies and also translate these into tangible actions so they become embedded in behaviours in the business Data driven and history of using data to refine processes to drive efficiency Customer focused mentality and able to disseminate this to a team so that over time, that team can move 'beyond processing' to deliver customer service. Proven people leader who is able to demonstrate upskilling of team and how this has led to better outcomes for the business. Clear and confident presenter. Able to modify style and approach for different stakeholders. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Sep 01, 2025
Full time
About Spencer Ogden SO is a global recruitment business operating in the sustainable energy, infrastructure and natural resources sectors. We specialise in contract recruitment in technical roles in engineering and construction and project management. We also do permanent recruitment in the same sectors. Spencer Ogden is private equity backed. The business has 11 offices across six countries in APAC, Europe and The United States and generates global revenues of 150m. Role Overview: The Director Transactional Finance & Shared Services will be responsible for all aspects of transaction processing in the business. The most complex area is 'pay and bill' i.e. the process of paying our contractors and invoicing our customers. Some contractors are payrolled by SO and some are paid via management companies. . Currently finance sits regionally and is in the process of being centralised. There are therefore local pay and bill and credit control teams. This is therefore a new centralised function that is being set up, with the opportunity to inject some expert knowledge and experience, to help drive business outcomes and provide better service to support our clients and contractors. Part of the role will be to shape and form the new team, and depending on when the individual joins, influence the finer details of the structure and hire key direct reports. The restructure is not a full offshoring as the eventual solution will be built around an existing team. There is a team supporting on the transformation. Once the new structure is operational, the focus of the role will be on driving accuracy and efficiency, ensuring the right KPIs are in place and then driving process improvement. Part of this will come from partnering with the business around upstream processes and part will come from working with IT around technology solutions for pockets of automation. In the future, there may be major systems change but this is not on the horizon in the short to medium term - we are optimizing what we have. Key responsibilities : Oversight of payroll and billing teams across all jurisdictions where we operate. Accountable for ensuring all contractors are paid correctly and on time and related payroll submissions filed. Accountable for timely and accurate customer invoicing Oversight of global credit control function Oversight of accounts payable, staff expenses and accounts receivable processes globally Continuous improvement of processes within finance to drive efficiency Identifying opportunities for automation to drive efficiency and working with IT and other functions to deliver these initiatives Partnering with sales stakeholders to optimise the crucial upstream processes to ensure clean data flow into finance Policies: Own policies within the organisation that govern these upstream processes and influence stakeholder behaviour. Be prepared to partner with other stakeholders to drive adherence to policies (e.g. commercial finance and HR around factoring compliance into incentive schemes; sales enablement around process and tools; L&D around consultant training) Escalation point for commercial judgements e.g. around customer credit limits, non-standard billing exceptions, contractors on site without purchase orders. Business owner of pay and bill system (Access pay and bill). Liaison with vendor and IT support around day to day releases and minor systems development. Devise and own 'operational finance KPI dashboard'. Brief CFO and other senior stakeholders on issues and translate issues to actions, with clear accountability. Key competencies & skills Experience of operating in a multi jurisdictional environment with teams in different locations Experience of a contract recruitment environment and pay and bill a significant benefit Shared services experience and evidence of continuous improvement essential Able to evidence driving change to optimise team structures to operate leanly and efficiently Experience of offshoring / outsourcing a benefit Methodical and process driven approach Able to design and document policies and also translate these into tangible actions so they become embedded in behaviours in the business Data driven and history of using data to refine processes to drive efficiency Customer focused mentality and able to disseminate this to a team so that over time, that team can move 'beyond processing' to deliver customer service. Proven people leader who is able to demonstrate upskilling of team and how this has led to better outcomes for the business. Clear and confident presenter. Able to modify style and approach for different stakeholders. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Account Manager
Ogilvy
About Ogilvy Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity - innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the global agency network for creative excellence and effectiveness by WARC, signifying its ability todeliver creative solutions that drive unreasonable impact for clients and communities.Ogilvy is a WPP company (NYSE: WPP). For more information, visit and follow us on LinkedIn, X, Instagram, and Facebook. Department: Advertising Location: London Contract type: 12-Month Fixed term contract Full Time/Part time: Full Time Reporting into: Business Director About Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Molson Coors (owner of Madr beer), Valeo Foods UK (owner of Kettle Chips and Rowse Honey), Argos, Mondel-z International, Unilever, TK Maxx and Pernod Ricard. In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock - now in its 12th year. About the Role: We're in search of an adept Account Manager with considerable experience (preferably within the B2B space, who’s used to managing integrated projects within a forward-thinking agency). The core focus will involve liaison with our US based clients to understand the nature of the ask, build out the scope of the project, oversee the development of materials and get involved overseeing the development of the project strategy, supporting research, creation of messaging houses, creative production and all other aspects needed to deliver first class work. With a substantial background in project management, your pivotal responsibility will entail ensuring the flawless execution of projects, starting from initial client briefings to delivering final assets. Leveraging your extensive expertise, you'll navigate intricate project landscapes skillfully, offering astute guidance to cross-functional teams for meticulous adherence to project milestones. Your proficiency in resource alignment, whether fostering collaboration among creative minds or coordinating technical specialists, will foster an environment conducive to translating ideas into tangible results. Your strategic insight and dependable judgment will propel projects seamlessly, adapting to evolving needs and unforeseen challenges while consistently aligning with broader business objectives. We’re looking for a person our client will believe in and trust to deliver exceptional work. The Client: Our client is a leading global payment technology company, one of the largest in the world, with a significant global presence. They operate across traditional payment service lines, such as credit, debit, and pre-paid card services. However, they are increasingly focused on expanding their footprint through new services and embracing new network opportunities. This includes expanding services to include new payment flows for commercial organizations or governments, enabling digital identity services, and embedding services into new app services. The work we do for this client covers B2B and B2B2C marketing, building out product propositions to support new product expansions, building sales enablement toolkits, go-to-market plans, and the creation of advertising, activation, internal comms, digital assets, social, and content What You’ll Do: Efficient Resource Coordination: Act as the linchpin between different agency departments, synchronising resources effectively for optimal project execution. Holistic Project Oversight: Supervise the seamless execution of integrated projects ensuring impeccable completion. Proficient Project Management: Exhibit expertise in managing project setup, scoping, budgeting, and resource coordination while comprehensively grasping the client's business model. Relationship Building: Foster robust relationships with project teams, the commercial division, and the PM Lead. Proactively address resource allocation concerns and meticulously monitor project finances. Risk Management and Collaboration: Identify and mitigate potential project risks, ensuring smooth delivery by deftly collaborating with multi-agency teams. Industry Awareness and Meeting Arrangement: Stay abreast of industry-standard project tools, processes, and platforms. Strategically organise meetings to ensure comprehensive team participation. Exemplary Documentation: Maintain the highest standards of professionalism, precision, and excellence across all project documentation. Ownership: Demonstrate 'you've got this' at every stage. What You'll Need Research: Demonstrate expertise in how to generate insight and understanding around a topic using research skills and tool available - we're looking for an original thinker that is curious and intrigued to learn more and uncover insights to help steer interesting directions. Strategic: Building on your research, we want you to input into the 'thinking' behind the solution, working with our strategy team your point of view matters - we want you to confident and well enough informed to contribute to the direction of projects. Familiarity with Project Management Systems: In-depth knowledge and practical experience using various project management software and platforms. Competence in utilising these tools for efficient project planning, task allocation, progress monitoring, and team collaboration. Stakeholder Management Skills: Strong proficiency in managing diverse stakeholders, including clients, team members, senior management, and external partners. Skills in establishing and maintaining effective relationships pivotal for project success and client satisfaction. Quality Assurance and Continuous Improvement: Focus on implementing and refining quality assurance methodologies within project delivery processes. Establish protocols for ongoing review and enhancement of project outcomes and workflows. Decision-Making: Demonstrate the ability to manage crises efficiently and make well-informed decisions under pressure, sustaining project momentum while adeptly handling unforeseen challenges. Join our team in the role of Account Manager, where you will spearhead impactful creativity and cultivate client relationships on a global scale. Shape campaigns and champion innovation. How we help you Thrive: 25 days annual leave + 1 Volunteer Day Bupa Healthcare Enhanced Maternity, Adoption and Shared Parental Leave We have a Flexible Working Model with core working hours: 10am - 4pm A 1.5:1 Matching Pension Structure Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year Season Ticket Loan and Cycle to Work Scheme Life Assurance At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity. Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at . Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.
Sep 01, 2025
Full time
About Ogilvy Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity - innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the global agency network for creative excellence and effectiveness by WARC, signifying its ability todeliver creative solutions that drive unreasonable impact for clients and communities.Ogilvy is a WPP company (NYSE: WPP). For more information, visit and follow us on LinkedIn, X, Instagram, and Facebook. Department: Advertising Location: London Contract type: 12-Month Fixed term contract Full Time/Part time: Full Time Reporting into: Business Director About Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Molson Coors (owner of Madr beer), Valeo Foods UK (owner of Kettle Chips and Rowse Honey), Argos, Mondel-z International, Unilever, TK Maxx and Pernod Ricard. In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock - now in its 12th year. About the Role: We're in search of an adept Account Manager with considerable experience (preferably within the B2B space, who’s used to managing integrated projects within a forward-thinking agency). The core focus will involve liaison with our US based clients to understand the nature of the ask, build out the scope of the project, oversee the development of materials and get involved overseeing the development of the project strategy, supporting research, creation of messaging houses, creative production and all other aspects needed to deliver first class work. With a substantial background in project management, your pivotal responsibility will entail ensuring the flawless execution of projects, starting from initial client briefings to delivering final assets. Leveraging your extensive expertise, you'll navigate intricate project landscapes skillfully, offering astute guidance to cross-functional teams for meticulous adherence to project milestones. Your proficiency in resource alignment, whether fostering collaboration among creative minds or coordinating technical specialists, will foster an environment conducive to translating ideas into tangible results. Your strategic insight and dependable judgment will propel projects seamlessly, adapting to evolving needs and unforeseen challenges while consistently aligning with broader business objectives. We’re looking for a person our client will believe in and trust to deliver exceptional work. The Client: Our client is a leading global payment technology company, one of the largest in the world, with a significant global presence. They operate across traditional payment service lines, such as credit, debit, and pre-paid card services. However, they are increasingly focused on expanding their footprint through new services and embracing new network opportunities. This includes expanding services to include new payment flows for commercial organizations or governments, enabling digital identity services, and embedding services into new app services. The work we do for this client covers B2B and B2B2C marketing, building out product propositions to support new product expansions, building sales enablement toolkits, go-to-market plans, and the creation of advertising, activation, internal comms, digital assets, social, and content What You’ll Do: Efficient Resource Coordination: Act as the linchpin between different agency departments, synchronising resources effectively for optimal project execution. Holistic Project Oversight: Supervise the seamless execution of integrated projects ensuring impeccable completion. Proficient Project Management: Exhibit expertise in managing project setup, scoping, budgeting, and resource coordination while comprehensively grasping the client's business model. Relationship Building: Foster robust relationships with project teams, the commercial division, and the PM Lead. Proactively address resource allocation concerns and meticulously monitor project finances. Risk Management and Collaboration: Identify and mitigate potential project risks, ensuring smooth delivery by deftly collaborating with multi-agency teams. Industry Awareness and Meeting Arrangement: Stay abreast of industry-standard project tools, processes, and platforms. Strategically organise meetings to ensure comprehensive team participation. Exemplary Documentation: Maintain the highest standards of professionalism, precision, and excellence across all project documentation. Ownership: Demonstrate 'you've got this' at every stage. What You'll Need Research: Demonstrate expertise in how to generate insight and understanding around a topic using research skills and tool available - we're looking for an original thinker that is curious and intrigued to learn more and uncover insights to help steer interesting directions. Strategic: Building on your research, we want you to input into the 'thinking' behind the solution, working with our strategy team your point of view matters - we want you to confident and well enough informed to contribute to the direction of projects. Familiarity with Project Management Systems: In-depth knowledge and practical experience using various project management software and platforms. Competence in utilising these tools for efficient project planning, task allocation, progress monitoring, and team collaboration. Stakeholder Management Skills: Strong proficiency in managing diverse stakeholders, including clients, team members, senior management, and external partners. Skills in establishing and maintaining effective relationships pivotal for project success and client satisfaction. Quality Assurance and Continuous Improvement: Focus on implementing and refining quality assurance methodologies within project delivery processes. Establish protocols for ongoing review and enhancement of project outcomes and workflows. Decision-Making: Demonstrate the ability to manage crises efficiently and make well-informed decisions under pressure, sustaining project momentum while adeptly handling unforeseen challenges. Join our team in the role of Account Manager, where you will spearhead impactful creativity and cultivate client relationships on a global scale. Shape campaigns and champion innovation. How we help you Thrive: 25 days annual leave + 1 Volunteer Day Bupa Healthcare Enhanced Maternity, Adoption and Shared Parental Leave We have a Flexible Working Model with core working hours: 10am - 4pm A 1.5:1 Matching Pension Structure Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year Season Ticket Loan and Cycle to Work Scheme Life Assurance At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity. Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at . Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.

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