Client Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary - £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients' websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes. Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required Contributing to revenue growth by upselling/uplifting client contracts Negotiating contract renewals and expansion proposals Identifying further use cases to increase value and liaise regularly to develop strategies Work towards weekly KPI's and monthly targets; both individually and as a team What we offer you: Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings. World class training - A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter. Team Incentives - recent trips include Vegas, Croatia, Rhodes and more for top performers. Regular company socials Commission scheme Enhanced Sick Pay, Maternity and Paternity pay. Pension scheme with employer contributions 25 days holiday plus bank holidays Free parking + onsite gym Employee assistance programme Hybrid working Here's what you'll need for success: At least 2-3 years of experience within a Sales/Account Management or Customer Success Background Experience in using CRM systems A confident personality/Great Communication Skills Experience interacting with Director Level individuals Strategic thinker with problem solving skills Confident & Tenacious Self-Starter with a passion for delivering & meeting targets Strong negotiating skills This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you! Job Type: Full-Time, Monday -Friday Manager Account Service CSMPO25
Sep 04, 2025
Full time
Client Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary - £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients' websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes. Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required Contributing to revenue growth by upselling/uplifting client contracts Negotiating contract renewals and expansion proposals Identifying further use cases to increase value and liaise regularly to develop strategies Work towards weekly KPI's and monthly targets; both individually and as a team What we offer you: Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings. World class training - A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter. Team Incentives - recent trips include Vegas, Croatia, Rhodes and more for top performers. Regular company socials Commission scheme Enhanced Sick Pay, Maternity and Paternity pay. Pension scheme with employer contributions 25 days holiday plus bank holidays Free parking + onsite gym Employee assistance programme Hybrid working Here's what you'll need for success: At least 2-3 years of experience within a Sales/Account Management or Customer Success Background Experience in using CRM systems A confident personality/Great Communication Skills Experience interacting with Director Level individuals Strategic thinker with problem solving skills Confident & Tenacious Self-Starter with a passion for delivering & meeting targets Strong negotiating skills This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you! Job Type: Full-Time, Monday -Friday Manager Account Service CSMPO25
Conversion Rate Optimisation (CRO) Specialist - In-Product Journeys Contract: - 6 months possible extension London: Hybrid 2 days in office Rate: £450 to 550/a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The ideal candidate combines analytical rigour with customer empathy, knows how to translate insights into seamless product experiences, and has the technical acumen to work hand-in-hand with product managers, designers, and engineers. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product life cycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences (email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Translate test findings into requirements and implementation plans. Advocate for a test-and-learn culture within product squads. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or E-commerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and life cycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Data literacy: ability to analyse large datasets, run SQL queries, and work with dashboards. Nice to have: web development skills (HTML, CSS, JavaScript) to prototype and implement tests quickly. Attributes Analytical thinker with a bias for action. Comfortable operating at the intersection of product, marketing, and engineering. Strong communication and storytelling skills - able to turn data into clear narratives and recommendations. Growth mindset: thrives in a test-learn-iterate environment. Success Metrics Improved activation and trial-to-paid conversion rates. Increased product adoption and feature utilisation. Reduction of drop-offs at critical funnel stages. Scalable, repeatable testing and optimisation framework Embedded into the product org. What We Offer Opportunity to make a direct impact on millions of small businesses using QuickBooks worldwide. A collaborative and inclusive work environment. Competitive compensation and comprehensive benefits. Career growth and learning opportunities in a global tech leader. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Sep 04, 2025
Contractor
Conversion Rate Optimisation (CRO) Specialist - In-Product Journeys Contract: - 6 months possible extension London: Hybrid 2 days in office Rate: £450 to 550/a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The ideal candidate combines analytical rigour with customer empathy, knows how to translate insights into seamless product experiences, and has the technical acumen to work hand-in-hand with product managers, designers, and engineers. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product life cycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences (email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Translate test findings into requirements and implementation plans. Advocate for a test-and-learn culture within product squads. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or E-commerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and life cycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Data literacy: ability to analyse large datasets, run SQL queries, and work with dashboards. Nice to have: web development skills (HTML, CSS, JavaScript) to prototype and implement tests quickly. Attributes Analytical thinker with a bias for action. Comfortable operating at the intersection of product, marketing, and engineering. Strong communication and storytelling skills - able to turn data into clear narratives and recommendations. Growth mindset: thrives in a test-learn-iterate environment. Success Metrics Improved activation and trial-to-paid conversion rates. Increased product adoption and feature utilisation. Reduction of drop-offs at critical funnel stages. Scalable, repeatable testing and optimisation framework Embedded into the product org. What We Offer Opportunity to make a direct impact on millions of small businesses using QuickBooks worldwide. A collaborative and inclusive work environment. Competitive compensation and comprehensive benefits. Career growth and learning opportunities in a global tech leader. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Conversion Rate Optimisation (CRO) Specialist - In-Product Journeys Contract: - 6 months possible extension London: Hybrid 2 days in office Rate: £450 tp 550/a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The ideal candidate combines analytical rigour with customer empathy, knows how to translate insights into seamless product experiences, and has the technical acumen to work hand-in-hand with product managers, designers, and engineers. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product life cycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences (email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Translate test findings into requirements and implementation plans. Advocate for a test-and-learn culture within product squads. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or E-commerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and life cycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Data literacy: ability to analyse large datasets, run SQL queries, and work with dashboards. Nice to have: web development skills (HTML, CSS, JavaScript) to prototype and implement tests quickly. Attributes Analytical thinker with a bias for action. Comfortable operating at the intersection of product, marketing, and engineering. Strong communication and storytelling skills - able to turn data into clear narratives and recommendations. Growth mindset: thrives in a test-learn-iterate environment. Success Metrics Improved activation and trial-to-paid conversion rates. Increased product adoption and feature utilisation. Reduction of drop-offs at critical funnel stages. Scalable, repeatable testing and optimisation framework Embedded into the product org. What We Offer Opportunity to make a direct impact on millions of small businesses using QuickBooks worldwide. A collaborative and inclusive work environment. Competitive compensation and comprehensive benefits. Career growth and learning opportunities in a global tech leader. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Sep 04, 2025
Contractor
Conversion Rate Optimisation (CRO) Specialist - In-Product Journeys Contract: - 6 months possible extension London: Hybrid 2 days in office Rate: £450 tp 550/a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The ideal candidate combines analytical rigour with customer empathy, knows how to translate insights into seamless product experiences, and has the technical acumen to work hand-in-hand with product managers, designers, and engineers. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product life cycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences (email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Translate test findings into requirements and implementation plans. Advocate for a test-and-learn culture within product squads. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or E-commerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and life cycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Data literacy: ability to analyse large datasets, run SQL queries, and work with dashboards. Nice to have: web development skills (HTML, CSS, JavaScript) to prototype and implement tests quickly. Attributes Analytical thinker with a bias for action. Comfortable operating at the intersection of product, marketing, and engineering. Strong communication and storytelling skills - able to turn data into clear narratives and recommendations. Growth mindset: thrives in a test-learn-iterate environment. Success Metrics Improved activation and trial-to-paid conversion rates. Increased product adoption and feature utilisation. Reduction of drop-offs at critical funnel stages. Scalable, repeatable testing and optimisation framework Embedded into the product org. What We Offer Opportunity to make a direct impact on millions of small businesses using QuickBooks worldwide. A collaborative and inclusive work environment. Competitive compensation and comprehensive benefits. Career growth and learning opportunities in a global tech leader. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Conversion Rate Optimisation (CRO) Specialist - In-Product Journeys Contract: - 6 months possible extension London: Hybrid 2 days in office Rate: 450 tp 550/ a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The ideal candidate combines analytical rigour with customer empathy, knows how to translate insights into seamless product experiences, and has the technical acumen to work hand-in-hand with product managers, designers, and engineers. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences (email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Translate test findings into requirements and implementation plans. Advocate for a test-and-learn culture within product squads. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Data literacy: ability to analyse large datasets, run SQL queries, and work with dashboards. Nice to have: web development skills (HTML, CSS, JavaScript) to prototype and implement tests quickly. Attributes Analytical thinker with a bias for action. Comfortable operating at the intersection of product, marketing, and engineering. Strong communication and storytelling skills - able to turn data into clear narratives and recommendations. Growth mindset: thrives in a test-learn-iterate environment. Success Metrics Improved activation and trial-to-paid conversion rates. Increased product adoption and feature utilisation. Reduction of drop-offs at critical funnel stages. Scalable, repeatable testing and optimisation framework embedded into the product org. What We Offer Opportunity to make a direct impact on millions of small businesses using QuickBooks worldwide. A collaborative and inclusive work environment. Competitive compensation and comprehensive benefits. Career growth and learning opportunities in a global tech leader. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Sep 04, 2025
Contractor
Conversion Rate Optimisation (CRO) Specialist - In-Product Journeys Contract: - 6 months possible extension London: Hybrid 2 days in office Rate: 450 tp 550/ a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The ideal candidate combines analytical rigour with customer empathy, knows how to translate insights into seamless product experiences, and has the technical acumen to work hand-in-hand with product managers, designers, and engineers. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences (email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Translate test findings into requirements and implementation plans. Advocate for a test-and-learn culture within product squads. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Data literacy: ability to analyse large datasets, run SQL queries, and work with dashboards. Nice to have: web development skills (HTML, CSS, JavaScript) to prototype and implement tests quickly. Attributes Analytical thinker with a bias for action. Comfortable operating at the intersection of product, marketing, and engineering. Strong communication and storytelling skills - able to turn data into clear narratives and recommendations. Growth mindset: thrives in a test-learn-iterate environment. Success Metrics Improved activation and trial-to-paid conversion rates. Increased product adoption and feature utilisation. Reduction of drop-offs at critical funnel stages. Scalable, repeatable testing and optimisation framework embedded into the product org. What We Offer Opportunity to make a direct impact on millions of small businesses using QuickBooks worldwide. A collaborative and inclusive work environment. Competitive compensation and comprehensive benefits. Career growth and learning opportunities in a global tech leader. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
We're proud to be supporting a fantastic business based in Stoke in their search for a Head of Project Management to join them on a permanent basis. This role will require you to be on site 2 days a week and will pay up to £90,000 base + benefits. Ideally you will be from a SaaS/Financial Services background. As a senior leader within the Delivery function, the Head of Projects will work closely with the board to define, implement, and monitor performance metrics, drive continuous improvement, and ensure delivery excellence. They will lead a team of Project Managers, Implementation Managers, and Technical Consultants, ensuring all projects are delivered to a high standard, on time, on scope and on budget, while driving customer satisfaction and commercial outcomes. What You'll Do - Take ownership and maintain overall accountability for all project deliveries across the organisation (IT and Client). - Lead and develop the project delivery team, ensuring clear responsibilities, alignment, and performance against strategic objectives. - Partner with the Chief Delivery Officer and Implementation Manager to define and implement departmental and project KPIs, reporting frameworks, and delivery success metrics aligned to business and investor expectations. - Drive consistency and quality in delivery through process optimisation, governance, and scalable best practices. - Oversee and control project budgets, ensuring all expenditures are aligned with financial targets - Act as a key stakeholder in strategic planning and cross-functional alignment across Product, Sales, Customer Success, and Engineering. - Lead delivery planning for complex client engagements, including multi-phase rollouts and technical onboarding. - Continuously assess delivery team performance and make organisational improvements to support rapid scale. - Proactively manage risk, scope, and change across a portfolio of client projects. - Provide mentorship, coaching, and development opportunities to build a high-performance, delivery-driven culture.
Sep 02, 2025
Full time
We're proud to be supporting a fantastic business based in Stoke in their search for a Head of Project Management to join them on a permanent basis. This role will require you to be on site 2 days a week and will pay up to £90,000 base + benefits. Ideally you will be from a SaaS/Financial Services background. As a senior leader within the Delivery function, the Head of Projects will work closely with the board to define, implement, and monitor performance metrics, drive continuous improvement, and ensure delivery excellence. They will lead a team of Project Managers, Implementation Managers, and Technical Consultants, ensuring all projects are delivered to a high standard, on time, on scope and on budget, while driving customer satisfaction and commercial outcomes. What You'll Do - Take ownership and maintain overall accountability for all project deliveries across the organisation (IT and Client). - Lead and develop the project delivery team, ensuring clear responsibilities, alignment, and performance against strategic objectives. - Partner with the Chief Delivery Officer and Implementation Manager to define and implement departmental and project KPIs, reporting frameworks, and delivery success metrics aligned to business and investor expectations. - Drive consistency and quality in delivery through process optimisation, governance, and scalable best practices. - Oversee and control project budgets, ensuring all expenditures are aligned with financial targets - Act as a key stakeholder in strategic planning and cross-functional alignment across Product, Sales, Customer Success, and Engineering. - Lead delivery planning for complex client engagements, including multi-phase rollouts and technical onboarding. - Continuously assess delivery team performance and make organisational improvements to support rapid scale. - Proactively manage risk, scope, and change across a portfolio of client projects. - Provide mentorship, coaching, and development opportunities to build a high-performance, delivery-driven culture.
Travel. Impact. Growth. This is Customer Success with purpose. Are you a people-first problem solver who loves building lasting relationships and delivering an unbeatable customer experience? How about a role that gives you the chance to travel across the UK, Ireland, and even globally, while taking ownership of high-profile accounts using cutting-edge SaaS products? We're looking for a Customer Success Manager who s ready to make a real impact. You ll be the go-to partner for your clients, ensuring they get maximum value from our solutions, while using their feedback to help shape the future of our product. Role titles: Customer Success Manager, Account Manager, Client Success Manager, Customer Experience Manager, SaaS CSM Salary: £35k £40k base + Bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes Hybrid (2 days/week in-office) You ll bring proven experience in customer success, account management or client services, a strong handle on CRM systems, and a natural ability to thrive in a fast-paced, tech-led environment. Sound like your kind of challenge? Click apply and let s talk.
Sep 02, 2025
Full time
Travel. Impact. Growth. This is Customer Success with purpose. Are you a people-first problem solver who loves building lasting relationships and delivering an unbeatable customer experience? How about a role that gives you the chance to travel across the UK, Ireland, and even globally, while taking ownership of high-profile accounts using cutting-edge SaaS products? We're looking for a Customer Success Manager who s ready to make a real impact. You ll be the go-to partner for your clients, ensuring they get maximum value from our solutions, while using their feedback to help shape the future of our product. Role titles: Customer Success Manager, Account Manager, Client Success Manager, Customer Experience Manager, SaaS CSM Salary: £35k £40k base + Bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes Hybrid (2 days/week in-office) You ll bring proven experience in customer success, account management or client services, a strong handle on CRM systems, and a natural ability to thrive in a fast-paced, tech-led environment. Sound like your kind of challenge? Click apply and let s talk.
Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from those with experience in Customer Success Management for a SaaS organisation. Location: Central London Hybrid 3 days on site Salary: £50,000 £75,000 per annum + excellent benefits Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking for a 2.1 or 1st-class degree from a top university and at least AAB at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and written English Responsibilities for Customer Success Manager You will be a central font of knowledge ensuring an excellent customer experience to the users. You will be liaising with clients, sales team and technical teams Execute seamless handovers between pre-sales and post-sales Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships Solve client problems and resolve issues/queries quickly and help with user adoption Act as a voice for the customer, providing insights to internal teams to enhance service delivery Maximise customer renewals through user engagement What this offers Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices A good remuneration and benefits package Applications: If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link. We re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website). RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn t of interest, please visit our website to see out other opportunities. We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Sep 01, 2025
Full time
Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from those with experience in Customer Success Management for a SaaS organisation. Location: Central London Hybrid 3 days on site Salary: £50,000 £75,000 per annum + excellent benefits Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking for a 2.1 or 1st-class degree from a top university and at least AAB at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and written English Responsibilities for Customer Success Manager You will be a central font of knowledge ensuring an excellent customer experience to the users. You will be liaising with clients, sales team and technical teams Execute seamless handovers between pre-sales and post-sales Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships Solve client problems and resolve issues/queries quickly and help with user adoption Act as a voice for the customer, providing insights to internal teams to enhance service delivery Maximise customer renewals through user engagement What this offers Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices A good remuneration and benefits package Applications: If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link. We re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website). RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn t of interest, please visit our website to see out other opportunities. We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
FRENCH SELECTION (FS) German Speaking Digital Campaign Manager Location: Central London Hybrid working: 2 days a week in the office Salary: Up to 50,000 per annum plus bonus Ref: 787DG To apply using our preferred format, please visit the French Selection website, go to the vacancies page, and search for job reference: 787DG The company: Fast-growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective coordination, relationship management, and performance analysis. The role: - Manage the full lifecycle of digital campaigns from post-sale through to delivery and analysis - Coordinate timelines, assets, onboarding and technical setup - Build and maintain strong client relationships, ensuring successful outcomes and client satisfaction - Monitor live campaigns, identify and resolve issues proactively - Collaborate with internal teams (analytics, operations, product) to align with client goals - Provide feedback to improve internal tools, services, and campaign workflows - Analyse campaign data and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer goods is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to 50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Sep 01, 2025
Full time
FRENCH SELECTION (FS) German Speaking Digital Campaign Manager Location: Central London Hybrid working: 2 days a week in the office Salary: Up to 50,000 per annum plus bonus Ref: 787DG To apply using our preferred format, please visit the French Selection website, go to the vacancies page, and search for job reference: 787DG The company: Fast-growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective coordination, relationship management, and performance analysis. The role: - Manage the full lifecycle of digital campaigns from post-sale through to delivery and analysis - Coordinate timelines, assets, onboarding and technical setup - Build and maintain strong client relationships, ensuring successful outcomes and client satisfaction - Monitor live campaigns, identify and resolve issues proactively - Collaborate with internal teams (analytics, operations, product) to align with client goals - Provide feedback to improve internal tools, services, and campaign workflows - Analyse campaign data and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer goods is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to 50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Product Manager - Remote (Cardiff or London) - up to 90,000 + benefits Yolk Recruitment are excited to be supporting a global SaaS business that continues to grow and invest in their people, platforms, and innovation. Recently recognised as one of the best places to work in 2024, they are building out their intelligent platform strategy and are now looking for a Product Manager to take ownership of their internal systems. This role is a fantastic opportunity for someone who thrives at the intersection of product management, enterprise systems, and intelligent automation. You'll be responsible for shaping the strategy, roadmap, and performance of business-critical platforms including Salesforce, Zuora, and Microsoft Dynamics, ensuring they are scalable, AI-enabled, and designed to drive efficiency across the organisation. What you'll be doing: Own the vision and roadmap for Salesforce, Zuora, Microsoft Dynamics, and other internal platforms, aligning them to the company's platform strategy. Incorporate AI/ML features such as predictive analytics, workflow automation, and intelligent recommendations into platform design. Define and manage a systems roadmap, balancing immediate priorities with long-term evolution. Partner with Engineering, Admin, and Operations teams to design and deliver scalable, configurable enhancements. Act as the voice of internal users, gathering insights from commercial, customer success, and operational teams. Identify opportunities to automate manual tasks, improve reporting, and surface actionable insights. Support cross-functional change management, ensuring system enhancements are adopted and effectively rolled out. Define and monitor KPIs for efficiency, adoption, and measurable business impact. Provide executive-level updates on roadmap progress, performance, and AI-driven outcomes. What we're looking for: 5+ years' product management experience, ideally with enterprise systems or back-office platforms. Strong Salesforce experience (Zuora and Microsoft Dynamics also desirable). A proven track record of delivering AI/ML-enabled features that improve efficiency, data quality, and workflows. Strong understanding of workflow design, automation, and integration in a B2B SaaS environment. Salesforce administration or architecture experience (certification a plus). Skilled at translating complex business requirements into AI-powered technical solutions. Excellent cross-functional collaboration skills, including working with senior stakeholders. Company Benefits: Enhanced Parental Leave Generous annual leave Healthcare Plan Annual Giving Day - an extra day to give back to yourself or your community Cycle-to-work Scheme Pension scheme with employer contributions Life Assurance - 3X base salary Rewards Program - access to discounts and cashback LinkedIn Learning License for upskilling & development Ready to Apply? Please apply with your latest CV. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
Sep 01, 2025
Full time
Product Manager - Remote (Cardiff or London) - up to 90,000 + benefits Yolk Recruitment are excited to be supporting a global SaaS business that continues to grow and invest in their people, platforms, and innovation. Recently recognised as one of the best places to work in 2024, they are building out their intelligent platform strategy and are now looking for a Product Manager to take ownership of their internal systems. This role is a fantastic opportunity for someone who thrives at the intersection of product management, enterprise systems, and intelligent automation. You'll be responsible for shaping the strategy, roadmap, and performance of business-critical platforms including Salesforce, Zuora, and Microsoft Dynamics, ensuring they are scalable, AI-enabled, and designed to drive efficiency across the organisation. What you'll be doing: Own the vision and roadmap for Salesforce, Zuora, Microsoft Dynamics, and other internal platforms, aligning them to the company's platform strategy. Incorporate AI/ML features such as predictive analytics, workflow automation, and intelligent recommendations into platform design. Define and manage a systems roadmap, balancing immediate priorities with long-term evolution. Partner with Engineering, Admin, and Operations teams to design and deliver scalable, configurable enhancements. Act as the voice of internal users, gathering insights from commercial, customer success, and operational teams. Identify opportunities to automate manual tasks, improve reporting, and surface actionable insights. Support cross-functional change management, ensuring system enhancements are adopted and effectively rolled out. Define and monitor KPIs for efficiency, adoption, and measurable business impact. Provide executive-level updates on roadmap progress, performance, and AI-driven outcomes. What we're looking for: 5+ years' product management experience, ideally with enterprise systems or back-office platforms. Strong Salesforce experience (Zuora and Microsoft Dynamics also desirable). A proven track record of delivering AI/ML-enabled features that improve efficiency, data quality, and workflows. Strong understanding of workflow design, automation, and integration in a B2B SaaS environment. Salesforce administration or architecture experience (certification a plus). Skilled at translating complex business requirements into AI-powered technical solutions. Excellent cross-functional collaboration skills, including working with senior stakeholders. Company Benefits: Enhanced Parental Leave Generous annual leave Healthcare Plan Annual Giving Day - an extra day to give back to yourself or your community Cycle-to-work Scheme Pension scheme with employer contributions Life Assurance - 3X base salary Rewards Program - access to discounts and cashback LinkedIn Learning License for upskilling & development Ready to Apply? Please apply with your latest CV. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
Operations Manager Location: North West (Hybrid) Salary: £45,000 £55,000 Join a PropTech Powerhouse & Shape the Future of Lettings! We re not just another tech company we re shaking up the rental market. Our award-winning SaaS platform is transforming tenancy progression for letting agents and landlords nationwide, and we re on the hunt for a driven Operations Manager to keep our engine running at full throttle. If you thrive on variety, love streamlining processes, and get a buzz from solving problems before they even hit the radar, you ll feel right at home here. This is your chance to take the reins at a pivotal point in our growth and make a real impact from day one. The Role The Brains Behind the Smooth Running You ll be the operational glue holding it all together making sure we re compliant, efficient, and delivering an exceptional customer experience every single time. Expect to: Own the day-to-day operations and make them run like clockwork Refine processes to squeeze every drop of efficiency Handle escalated complaints with empathy & skill Keep us 100% compliant with property regulations Collaborate with product, sales & account management to keep the machine humming Spot opportunities for automation & innovation before anyone else Lead operational projects from concept to launch wearing all the hats when needed Who You Are You ve been in the property game (lettings, sales, property management, or PropTech) You know compliance & complaints handling inside out Strategy excites you but you re not afraid to get your hands dirty You build trust fast & work brilliantly across teams Organisation is your superpower, but you re also agile when priorities change You re tech-savvy and love finding smarter ways to work Why This Role Rocks Award-winning business ESTAs winners Real career growth with training, coaching & a say in how we scale A culture that backs your ideas and gives you freedom to run with them Perks you ll love: Peer-to-peer reward scheme & long-service awards Regular team socials, epic summer parties & industry events Half a day off to volunteer for a charity of your choice Pension scheme & refer a friend bonuses This isn t about keeping the lights on. This is about shaping the way a fast-growing PropTech leader runs and making sure we do it better than anyone else in the industry. Apply now the future of rental operations is calling, and it needs you in the driver s seat. Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Sep 01, 2025
Full time
Operations Manager Location: North West (Hybrid) Salary: £45,000 £55,000 Join a PropTech Powerhouse & Shape the Future of Lettings! We re not just another tech company we re shaking up the rental market. Our award-winning SaaS platform is transforming tenancy progression for letting agents and landlords nationwide, and we re on the hunt for a driven Operations Manager to keep our engine running at full throttle. If you thrive on variety, love streamlining processes, and get a buzz from solving problems before they even hit the radar, you ll feel right at home here. This is your chance to take the reins at a pivotal point in our growth and make a real impact from day one. The Role The Brains Behind the Smooth Running You ll be the operational glue holding it all together making sure we re compliant, efficient, and delivering an exceptional customer experience every single time. Expect to: Own the day-to-day operations and make them run like clockwork Refine processes to squeeze every drop of efficiency Handle escalated complaints with empathy & skill Keep us 100% compliant with property regulations Collaborate with product, sales & account management to keep the machine humming Spot opportunities for automation & innovation before anyone else Lead operational projects from concept to launch wearing all the hats when needed Who You Are You ve been in the property game (lettings, sales, property management, or PropTech) You know compliance & complaints handling inside out Strategy excites you but you re not afraid to get your hands dirty You build trust fast & work brilliantly across teams Organisation is your superpower, but you re also agile when priorities change You re tech-savvy and love finding smarter ways to work Why This Role Rocks Award-winning business ESTAs winners Real career growth with training, coaching & a say in how we scale A culture that backs your ideas and gives you freedom to run with them Perks you ll love: Peer-to-peer reward scheme & long-service awards Regular team socials, epic summer parties & industry events Half a day off to volunteer for a charity of your choice Pension scheme & refer a friend bonuses This isn t about keeping the lights on. This is about shaping the way a fast-growing PropTech leader runs and making sure we do it better than anyone else in the industry. Apply now the future of rental operations is calling, and it needs you in the driver s seat. Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Shape the Future of Legal Tech at Scale Are you a product leader who thrives at the intersection of innovation, complexity, and impact? At Actionstep, we're transforming how mid-sized and large law firms operate and we re looking for a Senior Product Manager (Enterprise) to help us scale our platform to meet the needs of our customers. If you re passionate about building secure, scalable, and user-focused enterprise solutions and want to work with a mission-driven team at the forefront of legal tech, this is your opportunity to make a real difference. The Role at a Glance: Senior Product Manager (Enterprise) London - Hybrid Competitive Salary Plus Highly Competitive Benefits Package Reports To: Director of Product Management Company: Comprehensive legal business management platform for midsize law firms. Pedigree: Fast growing, dynamic Saas business with a global customer base and team. Focus: Search & Workflow Who we are: Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more than 40,000 and a team of over 220 in the USA, Australia, UK, Canada and New Zealand. The Senior Product Manager Role: As a Senior Product Manager (Enterprise) at Actionstep, your mission is to define and deliver critical platform features that serve the needs of our growing base of larger, more complex legal customers. These features include foundational enterprise capabilities such as Single Sign-On (SSO), Permissions & Access Management, Advanced Search, GDPR, Security Services, and other compliance- or scale-related needs specific to mid-sized and large law firms. You will take ownership of product initiatives from concept through launch and into post-release refinement and lifecycle management. This role demands strong cross-functional collaboration, a keen understanding of enterprise law firm customer needs, and the ability to prioritise trade-offs for both immediate customer impact and long-term platform scalability. About You: Essential: • 5+ years of SaaS product management experience building enterprise products • Proven track record of successfully bring products to market • Expertise in driving product development processes using agile methodologies • Experience in product management tools such as Azure DevOps, Product Board, Pendo, Miro • Strong understanding of user-centered design principles, experience working closely with design and UX teams and proven ability to create exceptional user experiences • Strong track record of driving successful product launches within strict timelines • Ability to dig into business or technical problems and find pragmatic solutions • Strong project management skills; able to identify needs, break down objectives into key results & initiatives, deliver value continuously with short and long-term initiatives, and move multiple related & unrelated workstreams forward in parallel • A profound understanding of product lifecycle management, user experience design, and market analysis. • Hands-on experience with product roadmap creation, stakeholder collaboration, leading cross-functional teams, and data-driven decision-making processes • Working experience in creating, prioritizing and recommending epics and features. • Ability to work in a remote environment travel will be part of the role to successfully engage with the team and participate in cross functional meetings/working sessions • Working knowledge of application performance and analytics • Experience researching, defining and documenting market, product and platform requirements • Strong understanding of customer needs, pain points, and experience with similar technologies • Track project progress and initiatives in alignment with the roadmap • Exposure to the legal industry (working with lawyers and law firms) is an added bonus Specifications: • Strong collaboration skills, able build trust and negotiate with senior teams across functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that delight our global customers • Ability to influence multiple stakeholders without direct authority • Demonstrated relationship development with the ability to work effectively both independently and within a cross-functional teams • Excellent written and verbal interpersonal and communication skills with internal and external audiences at various levels and functions • Can do attitude of empowerment to take 100% responsibility for achieving our mission • Appreciative of direct communication as both an active communicator and eager listener Personal Skills, Attributes & Behavioural Competencies: • Ability to work in both team and individual capacities. • Ability to manage multiple streams of work effectively. • Ability to manage your daily workload through best practice time management techniques. • Great communication and interpersonal skills. • Passionate about teamwork and collaboration. Benefits: What we offer in return: • Further develop and grow your sales technique with the support and sponsorship of your sales leadership • Flexible working • Unlimited leave • Competitive salary • Pension contributions • Private medical, dental and life insurance • Socials, lunches and team-building events • Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap • Relaxed and friendly team who genuinely care about and trust one another • Fantastic training and development opportunities Think you re a great fit? Apply now to fast-track your application directly to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Sep 01, 2025
Full time
Shape the Future of Legal Tech at Scale Are you a product leader who thrives at the intersection of innovation, complexity, and impact? At Actionstep, we're transforming how mid-sized and large law firms operate and we re looking for a Senior Product Manager (Enterprise) to help us scale our platform to meet the needs of our customers. If you re passionate about building secure, scalable, and user-focused enterprise solutions and want to work with a mission-driven team at the forefront of legal tech, this is your opportunity to make a real difference. The Role at a Glance: Senior Product Manager (Enterprise) London - Hybrid Competitive Salary Plus Highly Competitive Benefits Package Reports To: Director of Product Management Company: Comprehensive legal business management platform for midsize law firms. Pedigree: Fast growing, dynamic Saas business with a global customer base and team. Focus: Search & Workflow Who we are: Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more than 40,000 and a team of over 220 in the USA, Australia, UK, Canada and New Zealand. The Senior Product Manager Role: As a Senior Product Manager (Enterprise) at Actionstep, your mission is to define and deliver critical platform features that serve the needs of our growing base of larger, more complex legal customers. These features include foundational enterprise capabilities such as Single Sign-On (SSO), Permissions & Access Management, Advanced Search, GDPR, Security Services, and other compliance- or scale-related needs specific to mid-sized and large law firms. You will take ownership of product initiatives from concept through launch and into post-release refinement and lifecycle management. This role demands strong cross-functional collaboration, a keen understanding of enterprise law firm customer needs, and the ability to prioritise trade-offs for both immediate customer impact and long-term platform scalability. About You: Essential: • 5+ years of SaaS product management experience building enterprise products • Proven track record of successfully bring products to market • Expertise in driving product development processes using agile methodologies • Experience in product management tools such as Azure DevOps, Product Board, Pendo, Miro • Strong understanding of user-centered design principles, experience working closely with design and UX teams and proven ability to create exceptional user experiences • Strong track record of driving successful product launches within strict timelines • Ability to dig into business or technical problems and find pragmatic solutions • Strong project management skills; able to identify needs, break down objectives into key results & initiatives, deliver value continuously with short and long-term initiatives, and move multiple related & unrelated workstreams forward in parallel • A profound understanding of product lifecycle management, user experience design, and market analysis. • Hands-on experience with product roadmap creation, stakeholder collaboration, leading cross-functional teams, and data-driven decision-making processes • Working experience in creating, prioritizing and recommending epics and features. • Ability to work in a remote environment travel will be part of the role to successfully engage with the team and participate in cross functional meetings/working sessions • Working knowledge of application performance and analytics • Experience researching, defining and documenting market, product and platform requirements • Strong understanding of customer needs, pain points, and experience with similar technologies • Track project progress and initiatives in alignment with the roadmap • Exposure to the legal industry (working with lawyers and law firms) is an added bonus Specifications: • Strong collaboration skills, able build trust and negotiate with senior teams across functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that delight our global customers • Ability to influence multiple stakeholders without direct authority • Demonstrated relationship development with the ability to work effectively both independently and within a cross-functional teams • Excellent written and verbal interpersonal and communication skills with internal and external audiences at various levels and functions • Can do attitude of empowerment to take 100% responsibility for achieving our mission • Appreciative of direct communication as both an active communicator and eager listener Personal Skills, Attributes & Behavioural Competencies: • Ability to work in both team and individual capacities. • Ability to manage multiple streams of work effectively. • Ability to manage your daily workload through best practice time management techniques. • Great communication and interpersonal skills. • Passionate about teamwork and collaboration. Benefits: What we offer in return: • Further develop and grow your sales technique with the support and sponsorship of your sales leadership • Flexible working • Unlimited leave • Competitive salary • Pension contributions • Private medical, dental and life insurance • Socials, lunches and team-building events • Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap • Relaxed and friendly team who genuinely care about and trust one another • Fantastic training and development opportunities Think you re a great fit? Apply now to fast-track your application directly to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
IT Sales: Account Executive Workplace Experience Technology Location: South Salary: £70k-£120k BASIC, £140k-£240k OTE + Excellent Benefits Ref: (phone number removed) Role: We re currently working on an exciting opening with an established software vendor, specialising in workplace experience solutions. Our client is seeking a proven specialist in business development to join its growing team, selling its cutting-edge space utilisation and access management technologies into the commercial real estate sector. This role is new business focused, giving the successful candidate autonomy, managing the full sales process from cradle to grave. The appointed candidate will also benefit from opportunities to expand existing accounts, with identified whitespace available for growth. Any new clients brought on board can be retained, giving ownership of your own book of business, with a dedicated customer success team in place to support, in conjunction. The successful candidate will be an energetic, results-driven SaaS sales individual, with a consistent track record of exceeding quotas year after year, ready to embed within a tight-knit team and hit the ground running. With a strong earning potential on offer, this is a hybrid working role that is too good to overlook. If you meet the below criteria, apply today! Required: 4-8 years experience in selling SaaS Proven track record of new business wins, achieving 7-figure ARR quotas Highly energetic, enthusiastic and possess a will to win Beneficial: Experience selling SaaS into the commercial real estate sector Degree educated To apply: Call Harry Atwal on (phone number removed) or email: (url removed) Please note: All candidates must be eligible to work and live in the UK. Please do not apply unless you have the required experience. All applications without the required experience will be unsuccessful. Reimin Reid We specialise in the placement of SaaS Sales Professionals. If you are looking for a new role and sell software and/or IT solutions and services, we would love to talk to you. Especially if you are currently holding/or have held the following positions: Business/Sales Development Representative Account Executive/Sales Executive/Senior Sales Executive Account Manager/Account Director Business Development Executive/Manager Partner/Channel/Alliance Manager Sales Manager/Sales Director/VP Sales/CRO etc.
Sep 01, 2025
Full time
IT Sales: Account Executive Workplace Experience Technology Location: South Salary: £70k-£120k BASIC, £140k-£240k OTE + Excellent Benefits Ref: (phone number removed) Role: We re currently working on an exciting opening with an established software vendor, specialising in workplace experience solutions. Our client is seeking a proven specialist in business development to join its growing team, selling its cutting-edge space utilisation and access management technologies into the commercial real estate sector. This role is new business focused, giving the successful candidate autonomy, managing the full sales process from cradle to grave. The appointed candidate will also benefit from opportunities to expand existing accounts, with identified whitespace available for growth. Any new clients brought on board can be retained, giving ownership of your own book of business, with a dedicated customer success team in place to support, in conjunction. The successful candidate will be an energetic, results-driven SaaS sales individual, with a consistent track record of exceeding quotas year after year, ready to embed within a tight-knit team and hit the ground running. With a strong earning potential on offer, this is a hybrid working role that is too good to overlook. If you meet the below criteria, apply today! Required: 4-8 years experience in selling SaaS Proven track record of new business wins, achieving 7-figure ARR quotas Highly energetic, enthusiastic and possess a will to win Beneficial: Experience selling SaaS into the commercial real estate sector Degree educated To apply: Call Harry Atwal on (phone number removed) or email: (url removed) Please note: All candidates must be eligible to work and live in the UK. Please do not apply unless you have the required experience. All applications without the required experience will be unsuccessful. Reimin Reid We specialise in the placement of SaaS Sales Professionals. If you are looking for a new role and sell software and/or IT solutions and services, we would love to talk to you. Especially if you are currently holding/or have held the following positions: Business/Sales Development Representative Account Executive/Sales Executive/Senior Sales Executive Account Manager/Account Director Business Development Executive/Manager Partner/Channel/Alliance Manager Sales Manager/Sales Director/VP Sales/CRO etc.
Account Manager / Customer Success (German Speaking) Hybrid - Maidenhead, 3 days onsite 65,000 - 70,000 Are you fluent in German and looking to take the next step in your career within Account Management and Customer Success? This is a fantastic opportunity to join a modern, innovative technology company that delivers cutting-edge solutions to an exciting global industry. As a German-speaking Account Manager , you'll be the trusted partner for customers in Germany, helping them maximise value from a suite of enterprise software and technology solutions. You'll receive full product training , ensuring you quickly become an expert in the platform, and you'll be working in a sector that's undergoing rapid digital transformation, offering you long-term career growth and progression. What you'll be doing: Managing and growing relationships with key customer accounts in Germany. Acting as the main point of contact for customer queries, escalations, and solution delivery. Driving customer engagement by introducing new products and ensuring successful adoption. Identifying new opportunities within existing accounts and collaborating with sales teams on growth initiatives. Leading account reviews, managing contracts, and ensuring customer satisfaction. What we're looking for: Fluent German speaker - essential, as you'll be managing German customer relationships. Strong background in Account Management / Customer Success , ideally within software, SaaS, or IT solutions. Confident communicator with the ability to engage stakeholders at all levels, including C-suite. Skilled at balancing multiple priorities while building trusted, long-term customer partnerships. Proficient with CRM systems (Salesforce experience a plus). Why apply? Work in a forward-thinking, innovative tech company at the forefront of digital solutions. Be part of a supportive team with ongoing training and development . Hybrid role with a modern Maidenhead office (3 days onsite). The chance to develop your career in a growing international organisation. This is an excellent opportunity for a German-speaking Account Manager / Customer Success professional to join a company where your expertise will directly shape customer success and business growth. If you have the skills required then please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Sep 01, 2025
Full time
Account Manager / Customer Success (German Speaking) Hybrid - Maidenhead, 3 days onsite 65,000 - 70,000 Are you fluent in German and looking to take the next step in your career within Account Management and Customer Success? This is a fantastic opportunity to join a modern, innovative technology company that delivers cutting-edge solutions to an exciting global industry. As a German-speaking Account Manager , you'll be the trusted partner for customers in Germany, helping them maximise value from a suite of enterprise software and technology solutions. You'll receive full product training , ensuring you quickly become an expert in the platform, and you'll be working in a sector that's undergoing rapid digital transformation, offering you long-term career growth and progression. What you'll be doing: Managing and growing relationships with key customer accounts in Germany. Acting as the main point of contact for customer queries, escalations, and solution delivery. Driving customer engagement by introducing new products and ensuring successful adoption. Identifying new opportunities within existing accounts and collaborating with sales teams on growth initiatives. Leading account reviews, managing contracts, and ensuring customer satisfaction. What we're looking for: Fluent German speaker - essential, as you'll be managing German customer relationships. Strong background in Account Management / Customer Success , ideally within software, SaaS, or IT solutions. Confident communicator with the ability to engage stakeholders at all levels, including C-suite. Skilled at balancing multiple priorities while building trusted, long-term customer partnerships. Proficient with CRM systems (Salesforce experience a plus). Why apply? Work in a forward-thinking, innovative tech company at the forefront of digital solutions. Be part of a supportive team with ongoing training and development . Hybrid role with a modern Maidenhead office (3 days onsite). The chance to develop your career in a growing international organisation. This is an excellent opportunity for a German-speaking Account Manager / Customer Success professional to join a company where your expertise will directly shape customer success and business growth. If you have the skills required then please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Do you thrive on bringing software to life? Love solving real customer problems and making tech work for people? We re looking for enthusiastic, tech-savvy individuals with a passion for software, a flair for problem-solving, and great people skills. If you have experience in implementing ERP Application Software and Services (Consultancy and Training), and with the right mindset - we ll train you on our product and help you succeed in a dynamic, customer-focused role. Role at a glance: Professional Services Manager Grantham, Lincolnshire Office - Hybrid Working + Travel to Client Sites as Required 3 days onsite during role onboarding. £50,000 - £65,000 Depending on Experience Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full Time Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail, wholesale, warehousing and stock distribution Your Background / Skills: Training Delivery, Consultancy services, Project and implementation services, Stakeholder Management with ERP Experience. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: Lead software implementations, guide customers through training and demos, and manage a talented Professional Services team. We work with clients across all sectors, delivering market-leading software that streamlines business processes. With rapid growth, we re looking for someone with hands-on Application Software experience - ideally in training, demos, or user support - who understands how business and software connect, guiding the customers to configure the software and changing business processes to maximise efficiency, whilst using our software solutions. What your day-to-day might look like: • Customer Requirement Gathering - Lead requirement-gathering sessions to uncover business needs and ERP integration opportunities. • Conduct in-depth needs analysis to capture precise software requirements. • Software Implementation - Develop tailored ERP solutions with impactful presentations and demos. • Manage implementation timelines, ensuring alignment with specifications, client goals and objectives. • Create and maintain the Project Definition Document (PDD) and secure stakeholder buy-in aligned to the agreement and contractual obligations • Customer Consultancy Support - Deliver hands-on support throughout and after implementation, resolving issues promptly. • Proactively manage expectations to keep projects on track and within budget. • Provide post-launch follow-ups and consultancy support post go live, for a given period. • Assisting in the migration of data and configuration set up, working alongside the customer. • Training Delivery - Design and lead engaging training sessions tailored to diverse learning styles. • Assess training needs and adapt delivery to maximize customer confidence and system adoption. • Collaboration with Key Stakeholders - Foster strong relationships across internal teams and customer stakeholders to drive project success, by controlling project issues, tasks dynamically and reporting status at regular points during implementation. • Line manage other consultants and trainers within the Professional Services team, ensuring they are engaged to their fullest, especially focused on chargeable activities and mentor them on a daily basis. About you: • Proven expertise in software functionality and implementation- ERP experience highly desirable. • Skilled in software demonstrations, training delivery, and customer-facing roles, with a focus on support and issue resolution. • Experienced manager with a strong background in leading, mentoring, and developing high-performing teams. • Solid understanding of business processes and how to apply software solutions to enhance operational efficiency. • Excellent communicator, confident in gathering and presenting requirements, writing reports, and engaging stakeholders. • Highly organised multitasker with sharp analytical skills and a proactive, problem-solving approach. • Willing to travel across the UK as needed (clean driving licence essential). • High energy, positive attitude, and a passion for delivering value and exceeding expectations. • Experience in using tools, such as SQL and reporting applications, such as PowerBI and Microsoft 365 products to produce Management reports • Work to deadlines and record activities via time recording apps. • Experienced in developing teams and maximising utilisation and chargeability rates. What s on Offer: • Starting salary of £50k to £65k, based on ability, skills, and experience • Monday to Friday • Hybrid working • 28 days holiday (option to buy 5 additional) + bank holidays • Enhanced pension scheme • Life cover x4 salary • GP and wellbeing services via 3rd party provider • Discretionary company/performance bonus • Enhanced maternity/paternity leave pay • Inclusive team environment with opportunities for involvement and development • Career growth within a successful, expanding business • Subsidised gym membership • Onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Sep 01, 2025
Full time
Do you thrive on bringing software to life? Love solving real customer problems and making tech work for people? We re looking for enthusiastic, tech-savvy individuals with a passion for software, a flair for problem-solving, and great people skills. If you have experience in implementing ERP Application Software and Services (Consultancy and Training), and with the right mindset - we ll train you on our product and help you succeed in a dynamic, customer-focused role. Role at a glance: Professional Services Manager Grantham, Lincolnshire Office - Hybrid Working + Travel to Client Sites as Required 3 days onsite during role onboarding. £50,000 - £65,000 Depending on Experience Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full Time Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail, wholesale, warehousing and stock distribution Your Background / Skills: Training Delivery, Consultancy services, Project and implementation services, Stakeholder Management with ERP Experience. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: Lead software implementations, guide customers through training and demos, and manage a talented Professional Services team. We work with clients across all sectors, delivering market-leading software that streamlines business processes. With rapid growth, we re looking for someone with hands-on Application Software experience - ideally in training, demos, or user support - who understands how business and software connect, guiding the customers to configure the software and changing business processes to maximise efficiency, whilst using our software solutions. What your day-to-day might look like: • Customer Requirement Gathering - Lead requirement-gathering sessions to uncover business needs and ERP integration opportunities. • Conduct in-depth needs analysis to capture precise software requirements. • Software Implementation - Develop tailored ERP solutions with impactful presentations and demos. • Manage implementation timelines, ensuring alignment with specifications, client goals and objectives. • Create and maintain the Project Definition Document (PDD) and secure stakeholder buy-in aligned to the agreement and contractual obligations • Customer Consultancy Support - Deliver hands-on support throughout and after implementation, resolving issues promptly. • Proactively manage expectations to keep projects on track and within budget. • Provide post-launch follow-ups and consultancy support post go live, for a given period. • Assisting in the migration of data and configuration set up, working alongside the customer. • Training Delivery - Design and lead engaging training sessions tailored to diverse learning styles. • Assess training needs and adapt delivery to maximize customer confidence and system adoption. • Collaboration with Key Stakeholders - Foster strong relationships across internal teams and customer stakeholders to drive project success, by controlling project issues, tasks dynamically and reporting status at regular points during implementation. • Line manage other consultants and trainers within the Professional Services team, ensuring they are engaged to their fullest, especially focused on chargeable activities and mentor them on a daily basis. About you: • Proven expertise in software functionality and implementation- ERP experience highly desirable. • Skilled in software demonstrations, training delivery, and customer-facing roles, with a focus on support and issue resolution. • Experienced manager with a strong background in leading, mentoring, and developing high-performing teams. • Solid understanding of business processes and how to apply software solutions to enhance operational efficiency. • Excellent communicator, confident in gathering and presenting requirements, writing reports, and engaging stakeholders. • Highly organised multitasker with sharp analytical skills and a proactive, problem-solving approach. • Willing to travel across the UK as needed (clean driving licence essential). • High energy, positive attitude, and a passion for delivering value and exceeding expectations. • Experience in using tools, such as SQL and reporting applications, such as PowerBI and Microsoft 365 products to produce Management reports • Work to deadlines and record activities via time recording apps. • Experienced in developing teams and maximising utilisation and chargeability rates. What s on Offer: • Starting salary of £50k to £65k, based on ability, skills, and experience • Monday to Friday • Hybrid working • 28 days holiday (option to buy 5 additional) + bank holidays • Enhanced pension scheme • Life cover x4 salary • GP and wellbeing services via 3rd party provider • Discretionary company/performance bonus • Enhanced maternity/paternity leave pay • Inclusive team environment with opportunities for involvement and development • Career growth within a successful, expanding business • Subsidised gym membership • Onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you ready to drive success and make a significant impact in the commercial vehicle industry? This company is seeking a passionate and ambitious Business Development Manager - Commercial Vehicles to join their growing team. Offering a highly competitive salary, lucrative bonuses, and exposure to cutting-edge vehicle technology, this role is perfect for someone who thrives in a fast-paced, innovative environment. With opportunities to shape the future of the company, travel across the UK and internationally, and work remotely after initial training, this is a career-defining opportunity. What You Will Do: - Proactively target and onboard new clients and partners within the commercial vehicle sector, with the potential to land significant enterprise-level deals. - Research organisations and individuals to identify new opportunities and build a robust sales pipeline. - Assess client needs, create tailored commercial proposals, and negotiate agreements to maximise satisfaction and compliance. - Respond to RFPs, tenders, and develop sales in new territories, showcasing exceptional closing ability. - Collaborate with the marketing team to ensure the success of channel and fleet marketing initiatives. - Maintain accurate records in the CRM system while delivering outstanding client engagement and results. What You Will Bring: - Proven track record of 5+ years in a B2B sales environment, consistently meeting targets and generating sales. - Strong understanding of Cloud, SaaS, PaaS, and HaaS technologies, with the ability to adapt and learn new concepts. - Exceptional communication and negotiation skills, with a compelling sales personality and hunger for success. - Bachelor's degree or equivalent business experience. - Full UK driving licence, clean preferred, and willingness to undergo a criminal background check. This company is at the forefront of AI-assisted in-vehicle safety technology, providing innovative solutions that empower fleet managers with real-time data insights and intelligence. Their cutting-edge systems have already helped over 250 fleet customers reduce accidents and costs by up to 80%. By joining as a Business Development Manager - Commercial Vehicles, you will play a key role in driving the company's ambitious growth and delivering exceptional customer support that aligns with their values of being passionate, precise, and professional. Location: This role is based remotely after initial training at the company's London headquarters, with client meetings primarily in the Midlands and South of England. Interested?: If you're ready to take your career to the next level and thrive in a role with limitless potential, apply now to become the next Business Development Manager - Commercial Vehicles. Don't miss this chance to be part of an innovative and forward-thinking company that values ambition, vision, and excellence. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Sep 01, 2025
Full time
Are you ready to drive success and make a significant impact in the commercial vehicle industry? This company is seeking a passionate and ambitious Business Development Manager - Commercial Vehicles to join their growing team. Offering a highly competitive salary, lucrative bonuses, and exposure to cutting-edge vehicle technology, this role is perfect for someone who thrives in a fast-paced, innovative environment. With opportunities to shape the future of the company, travel across the UK and internationally, and work remotely after initial training, this is a career-defining opportunity. What You Will Do: - Proactively target and onboard new clients and partners within the commercial vehicle sector, with the potential to land significant enterprise-level deals. - Research organisations and individuals to identify new opportunities and build a robust sales pipeline. - Assess client needs, create tailored commercial proposals, and negotiate agreements to maximise satisfaction and compliance. - Respond to RFPs, tenders, and develop sales in new territories, showcasing exceptional closing ability. - Collaborate with the marketing team to ensure the success of channel and fleet marketing initiatives. - Maintain accurate records in the CRM system while delivering outstanding client engagement and results. What You Will Bring: - Proven track record of 5+ years in a B2B sales environment, consistently meeting targets and generating sales. - Strong understanding of Cloud, SaaS, PaaS, and HaaS technologies, with the ability to adapt and learn new concepts. - Exceptional communication and negotiation skills, with a compelling sales personality and hunger for success. - Bachelor's degree or equivalent business experience. - Full UK driving licence, clean preferred, and willingness to undergo a criminal background check. This company is at the forefront of AI-assisted in-vehicle safety technology, providing innovative solutions that empower fleet managers with real-time data insights and intelligence. Their cutting-edge systems have already helped over 250 fleet customers reduce accidents and costs by up to 80%. By joining as a Business Development Manager - Commercial Vehicles, you will play a key role in driving the company's ambitious growth and delivering exceptional customer support that aligns with their values of being passionate, precise, and professional. Location: This role is based remotely after initial training at the company's London headquarters, with client meetings primarily in the Midlands and South of England. Interested?: If you're ready to take your career to the next level and thrive in a role with limitless potential, apply now to become the next Business Development Manager - Commercial Vehicles. Don't miss this chance to be part of an innovative and forward-thinking company that values ambition, vision, and excellence. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Product Manager - Remote (Cardiff or London) - up to £90,000 + benefits Yolk Recruitment are excited to be supporting a global SaaS business that continues to grow and invest in their people, platforms, and innovation. Recently recognised as one of the best places to work in 2024, they are building out their intelligent platform strategy and are now looking for a Product Manager to take ownership of their internal systems. This role is a fantastic opportunity for someone who thrives at the intersection of product management, enterprise systems, and intelligent automation. You'll be responsible for shaping the strategy, roadmap, and performance of business-critical platforms including Salesforce, Zuora, and Microsoft Dynamics, ensuring they are scalable, AI-enabled, and designed to drive efficiency across the organisation. What you'll be doing: Own the vision and roadmap for Salesforce, Zuora, Microsoft Dynamics, and other internal platforms, aligning them to the company's platform strategy. Incorporate AI/ML features such as predictive analytics, workflow automation, and intelligent recommendations into platform design. Define and manage a systems roadmap, balancing immediate priorities with long-term evolution. Partner with Engineering, Admin, and Operations teams to design and deliver scalable, configurable enhancements. Act as the voice of internal users, gathering insights from commercial, customer success, and operational teams. Identify opportunities to automate manual tasks, improve reporting, and surface actionable insights. Support cross-functional change management, ensuring system enhancements are adopted and effectively rolled out. Define and monitor KPIs for efficiency, adoption, and measurable business impact. Provide executive-level updates on roadmap progress, performance, and AI-driven outcomes. What we're looking for: 5+ years' product management experience, ideally with enterprise systems or back-office platforms. Strong Salesforce experience (Zuora and Microsoft Dynamics also desirable). A proven track record of delivering AI/ML-enabled features that improve efficiency, data quality, and workflows. Strong understanding of workflow design, automation, and integration in a B2B SaaS environment. Salesforce administration or architecture experience (certification a plus). Skilled at translating complex business requirements into AI-powered technical solutions. Excellent cross-functional collaboration skills, including working with senior stakeholders. Company Benefits: Enhanced Parental Leave Generous annual leave Healthcare Plan Annual Giving Day - an extra day to give back to yourself or your community Cycle-to-work Scheme Pension scheme with employer contributions Life Assurance - 3X base salary Rewards Program - access to discounts and cashback LinkedIn Learning License for upskilling & development Ready to Apply? Please apply with your latest CV. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
Sep 01, 2025
Full time
Product Manager - Remote (Cardiff or London) - up to £90,000 + benefits Yolk Recruitment are excited to be supporting a global SaaS business that continues to grow and invest in their people, platforms, and innovation. Recently recognised as one of the best places to work in 2024, they are building out their intelligent platform strategy and are now looking for a Product Manager to take ownership of their internal systems. This role is a fantastic opportunity for someone who thrives at the intersection of product management, enterprise systems, and intelligent automation. You'll be responsible for shaping the strategy, roadmap, and performance of business-critical platforms including Salesforce, Zuora, and Microsoft Dynamics, ensuring they are scalable, AI-enabled, and designed to drive efficiency across the organisation. What you'll be doing: Own the vision and roadmap for Salesforce, Zuora, Microsoft Dynamics, and other internal platforms, aligning them to the company's platform strategy. Incorporate AI/ML features such as predictive analytics, workflow automation, and intelligent recommendations into platform design. Define and manage a systems roadmap, balancing immediate priorities with long-term evolution. Partner with Engineering, Admin, and Operations teams to design and deliver scalable, configurable enhancements. Act as the voice of internal users, gathering insights from commercial, customer success, and operational teams. Identify opportunities to automate manual tasks, improve reporting, and surface actionable insights. Support cross-functional change management, ensuring system enhancements are adopted and effectively rolled out. Define and monitor KPIs for efficiency, adoption, and measurable business impact. Provide executive-level updates on roadmap progress, performance, and AI-driven outcomes. What we're looking for: 5+ years' product management experience, ideally with enterprise systems or back-office platforms. Strong Salesforce experience (Zuora and Microsoft Dynamics also desirable). A proven track record of delivering AI/ML-enabled features that improve efficiency, data quality, and workflows. Strong understanding of workflow design, automation, and integration in a B2B SaaS environment. Salesforce administration or architecture experience (certification a plus). Skilled at translating complex business requirements into AI-powered technical solutions. Excellent cross-functional collaboration skills, including working with senior stakeholders. Company Benefits: Enhanced Parental Leave Generous annual leave Healthcare Plan Annual Giving Day - an extra day to give back to yourself or your community Cycle-to-work Scheme Pension scheme with employer contributions Life Assurance - 3X base salary Rewards Program - access to discounts and cashback LinkedIn Learning License for upskilling & development Ready to Apply? Please apply with your latest CV. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
We have an excellent opportunity for an IT Service Desk Support Technician based in Warrington. We are seeking a dynamic, passionate and proactive customer-focused individual to join the existing ServiceNow team. The successful Candidate would provide essential L1 technical assistance and support to the workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Make regular recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Willing to obtain relevant baseline security clearance. Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) Strong knowledge and hands-on experience of Enterprise Hyrbid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) A professional 'can-do' attitude and a positive, enthusiastic approach Ability to work independently and as part of a team Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
Sep 01, 2025
Contractor
We have an excellent opportunity for an IT Service Desk Support Technician based in Warrington. We are seeking a dynamic, passionate and proactive customer-focused individual to join the existing ServiceNow team. The successful Candidate would provide essential L1 technical assistance and support to the workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Make regular recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Willing to obtain relevant baseline security clearance. Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) Strong knowledge and hands-on experience of Enterprise Hyrbid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) A professional 'can-do' attitude and a positive, enthusiastic approach Ability to work independently and as part of a team Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
Shape the Future of Legal Tech at Scale Are you a product leader who thrives at the intersection of innovation, complexity, and impact? We're transforming how mid-sized and large law firms operate and we're looking for a Senior Product Manager (Enterprise) to help us scale our platform to meet the needs of our customers. If you're passionate about building secure, scalable, and user-focused enterprise solutions and want to work with a mission-driven team at the forefront of legal tech, this is your opportunity to make a real difference. The Role at a Glance: Senior Product Manager (Enterprise) London - Hybrid Competitive Salary Plus Highly Competitive Benefits Package Reports To: Director of Product Management Company: Comprehensive legal business management platform for midsize law firms. Pedigree: Fast growing, dynamic Saas business with a global customer base and team. Focus: Search & Workflow Who we are: We are a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more than 40,000 and a team of over 220 in the USA, Australia, UK, Canada and New Zealand. The Senior Product Manager Role: As a Senior Product Manager (Enterprise), your mission is to define and deliver critical platform features that serve the needs of our growing base of larger, more complex legal customers. These features include foundational enterprise capabilities such as Single Sign-On (SSO), Permissions & Access Management, Advanced Search, GDPR, Security Services, and other compliance- or scale-related needs specific to mid-sized and large law firms. You will take ownership of product initiatives from concept through launch and into post-release refinement and lifecycle management. This role demands strong cross-functional collaboration, a keen understanding of enterprise law firm customer needs, and the ability to prioritise trade-offs for both immediate customer impact and long-term platform scalability. About You: Essential: • 5+ years of SaaS product management experience building enterprise products • Proven track record of successfully bring products to market • Expertise in driving product development processes using agile methodologies • Experience in product management tools such as Azure DevOps, Product Board, Pendo, Miro • Strong understanding of user-centered design principles, experience working closely with design and UX teams and proven ability to create exceptional user experiences • Strong track record of driving successful product launches within strict timelines • Ability to dig into business or technical problems and find pragmatic solutions • Strong project management skills; able to identify needs, break down objectives into key results & initiatives, deliver value continuously with short and long-term initiatives, and move multiple related & unrelated workstreams forward in parallel • A profound understanding of product lifecycle management, user experience design, and market analysis. • Hands-on experience with product roadmap creation, stakeholder collaboration, leading cross-functional teams, and data-driven decision-making processes • Working experience in creating, prioritizing and recommending epics and features. • Ability to work in a remote environment - travel will be part of the role to successfully engage with the team and participate in cross functional meetings/working sessions • Working knowledge of application performance and analytics • Experience researching, defining and documenting market, product and platform requirements • Strong understanding of customer needs, pain points, and experience with similar technologies • Track project progress and initiatives in alignment with the roadmap • Exposure to the legal industry (working with lawyers and law firms) is an added bonus Specifications: • Strong collaboration skills, able build trust and negotiate with senior teams across functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that delight our global customers • Ability to influence multiple stakeholders without direct authority • Demonstrated relationship development with the ability to work effectively both independently and within a cross-functional teams • Excellent written and verbal interpersonal and communication skills with internal and external audiences at various levels and functions • "Can do" attitude of empowerment to take 100% responsibility for achieving our mission • Appreciative of direct communication as both an active communicator and eager listener Personal Skills, Attributes & Behavioural Competencies: • Ability to work in both team and individual capacities. • Ability to manage multiple streams of work effectively. • Ability to manage your daily workload through best practice time management techniques. • Great communication and interpersonal skills. • Passionate about teamwork and collaboration. Benefits: What we offer in return: • Further develop and grow your sales technique with the support and sponsorship of your sales leadership • Flexible working • Unlimited leave • Competitive salary • Pension contributions • Private medical, dental and life insurance • Socials, lunches and team-building events • Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap • Relaxed and friendly team who genuinely care about and trust one another • Fantastic training and development opportunities Think you're a great fit? Apply now to fast-track your application directly to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Sep 01, 2025
Full time
Shape the Future of Legal Tech at Scale Are you a product leader who thrives at the intersection of innovation, complexity, and impact? We're transforming how mid-sized and large law firms operate and we're looking for a Senior Product Manager (Enterprise) to help us scale our platform to meet the needs of our customers. If you're passionate about building secure, scalable, and user-focused enterprise solutions and want to work with a mission-driven team at the forefront of legal tech, this is your opportunity to make a real difference. The Role at a Glance: Senior Product Manager (Enterprise) London - Hybrid Competitive Salary Plus Highly Competitive Benefits Package Reports To: Director of Product Management Company: Comprehensive legal business management platform for midsize law firms. Pedigree: Fast growing, dynamic Saas business with a global customer base and team. Focus: Search & Workflow Who we are: We are a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more than 40,000 and a team of over 220 in the USA, Australia, UK, Canada and New Zealand. The Senior Product Manager Role: As a Senior Product Manager (Enterprise), your mission is to define and deliver critical platform features that serve the needs of our growing base of larger, more complex legal customers. These features include foundational enterprise capabilities such as Single Sign-On (SSO), Permissions & Access Management, Advanced Search, GDPR, Security Services, and other compliance- or scale-related needs specific to mid-sized and large law firms. You will take ownership of product initiatives from concept through launch and into post-release refinement and lifecycle management. This role demands strong cross-functional collaboration, a keen understanding of enterprise law firm customer needs, and the ability to prioritise trade-offs for both immediate customer impact and long-term platform scalability. About You: Essential: • 5+ years of SaaS product management experience building enterprise products • Proven track record of successfully bring products to market • Expertise in driving product development processes using agile methodologies • Experience in product management tools such as Azure DevOps, Product Board, Pendo, Miro • Strong understanding of user-centered design principles, experience working closely with design and UX teams and proven ability to create exceptional user experiences • Strong track record of driving successful product launches within strict timelines • Ability to dig into business or technical problems and find pragmatic solutions • Strong project management skills; able to identify needs, break down objectives into key results & initiatives, deliver value continuously with short and long-term initiatives, and move multiple related & unrelated workstreams forward in parallel • A profound understanding of product lifecycle management, user experience design, and market analysis. • Hands-on experience with product roadmap creation, stakeholder collaboration, leading cross-functional teams, and data-driven decision-making processes • Working experience in creating, prioritizing and recommending epics and features. • Ability to work in a remote environment - travel will be part of the role to successfully engage with the team and participate in cross functional meetings/working sessions • Working knowledge of application performance and analytics • Experience researching, defining and documenting market, product and platform requirements • Strong understanding of customer needs, pain points, and experience with similar technologies • Track project progress and initiatives in alignment with the roadmap • Exposure to the legal industry (working with lawyers and law firms) is an added bonus Specifications: • Strong collaboration skills, able build trust and negotiate with senior teams across functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that delight our global customers • Ability to influence multiple stakeholders without direct authority • Demonstrated relationship development with the ability to work effectively both independently and within a cross-functional teams • Excellent written and verbal interpersonal and communication skills with internal and external audiences at various levels and functions • "Can do" attitude of empowerment to take 100% responsibility for achieving our mission • Appreciative of direct communication as both an active communicator and eager listener Personal Skills, Attributes & Behavioural Competencies: • Ability to work in both team and individual capacities. • Ability to manage multiple streams of work effectively. • Ability to manage your daily workload through best practice time management techniques. • Great communication and interpersonal skills. • Passionate about teamwork and collaboration. Benefits: What we offer in return: • Further develop and grow your sales technique with the support and sponsorship of your sales leadership • Flexible working • Unlimited leave • Competitive salary • Pension contributions • Private medical, dental and life insurance • Socials, lunches and team-building events • Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap • Relaxed and friendly team who genuinely care about and trust one another • Fantastic training and development opportunities Think you're a great fit? Apply now to fast-track your application directly to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
RecruitmentRevolution.com
Old Whittington, Derbyshire
Calling Senior Sales Trailblazers. Deal Closers. Strategic Heavyweights. Ready to sell smarter, scale faster, and lead stronger? If you're a high-performing account manager with a proven track record of growing key accounts and closing complex deals-this is your next big move. We don't settle for average. We're trusted by some of the UK's biggest organisations to deliver mission-critical data and infrastructure solutions, and now we're looking for a Senior Account Manager who's ready to own a portfolio, influence strategy, and drive serious results. Big brands. Bigger opportunities. And the backing to do your best work yet. - The Role at a Glance: Senior Sales Account Manager Chesterfield, Derbyshire £45,000 - £55,000 Base (£90,000 - £110,000 OTE) + Benefits Plus Accelerators, Bonus, Pension, Health & More Business: UK's largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: We're on a mission to redefine sales leadership. For over 25 years, we've powered the UK's top organisations with state-of-the-art data management and security solutions. Now, we're looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients-not just salespeople. What We're All About: Born in Derbyshire, we've spent decades earning the trust of the UK's most prominent organisations. + Integrity, honesty, and mutual respect aren't buzzwords - they're our backbone. + We don't just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that's second to none. The Senior Sales Account Manager Opportunity: This isn't about filling a role - it's about writing your legacy. Here's what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services-you don't just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don't just meet targets - you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You're always evolving. Whether it's through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £55k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. You've already proven you can perform - now step into a role where your expertise will be valued, your ideas heard, and your success properly rewarded. You'll partner with top-tier clients, shape high-value solutions, and lead the kind of deals that define careers. If you're ready to stop coasting and start climbing, hit "Apply" and let's make it happen. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Sep 01, 2025
Full time
Calling Senior Sales Trailblazers. Deal Closers. Strategic Heavyweights. Ready to sell smarter, scale faster, and lead stronger? If you're a high-performing account manager with a proven track record of growing key accounts and closing complex deals-this is your next big move. We don't settle for average. We're trusted by some of the UK's biggest organisations to deliver mission-critical data and infrastructure solutions, and now we're looking for a Senior Account Manager who's ready to own a portfolio, influence strategy, and drive serious results. Big brands. Bigger opportunities. And the backing to do your best work yet. - The Role at a Glance: Senior Sales Account Manager Chesterfield, Derbyshire £45,000 - £55,000 Base (£90,000 - £110,000 OTE) + Benefits Plus Accelerators, Bonus, Pension, Health & More Business: UK's largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: We're on a mission to redefine sales leadership. For over 25 years, we've powered the UK's top organisations with state-of-the-art data management and security solutions. Now, we're looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients-not just salespeople. What We're All About: Born in Derbyshire, we've spent decades earning the trust of the UK's most prominent organisations. + Integrity, honesty, and mutual respect aren't buzzwords - they're our backbone. + We don't just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that's second to none. The Senior Sales Account Manager Opportunity: This isn't about filling a role - it's about writing your legacy. Here's what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services-you don't just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don't just meet targets - you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You're always evolving. Whether it's through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £55k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. You've already proven you can perform - now step into a role where your expertise will be valued, your ideas heard, and your success properly rewarded. You'll partner with top-tier clients, shape high-value solutions, and lead the kind of deals that define careers. If you're ready to stop coasting and start climbing, hit "Apply" and let's make it happen. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Do you thrive on bringing software to life? Love solving real customer problems and making tech work for people? We're looking for enthusiastic, tech-savvy individuals with a passion for software, a flair for problem-solving, and great people skills. If you have experience in implementing ERP Application Software and Services (Consultancy and Training), and with the right mindset - we'll train you on our product and help you succeed in a dynamic, customer-focused role. Role at a glance: Professional Services Manager Grantham, Lincolnshire Office - Hybrid Working + Travel to Client Sites as Required 3 days onsite during role onboarding. £50,000 - £65,000 Depending on Experience Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full Time - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail, wholesale, warehousing and stock distribution Your Background / Skills: Training Delivery, Consultancy services, Project and implementation services, Stakeholder Management with ERP Experience. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: Lead software implementations, guide customers through training and demos, and manage a talented Professional Services team. We work with clients across all sectors, delivering market-leading software that streamlines business processes. With rapid growth, we're looking for someone with hands-on Application Software experience - ideally in training, demos, or user support - who understands how business and software connect, guiding the customers to configure the software and changing business processes to maximise efficiency, whilst using our software solutions. What your day-to-day might look like: • Customer Requirement Gathering - Lead requirement-gathering sessions to uncover business needs and ERP integration opportunities. • Conduct in-depth needs analysis to capture precise software requirements. • Software Implementation - Develop tailored ERP solutions with impactful presentations and demos. • Manage implementation timelines, ensuring alignment with specifications, client goals and objectives. • Create and maintain the Project Definition Document (PDD) and secure stakeholder buy-in aligned to the agreement and contractual obligations • Customer Consultancy Support - Deliver hands-on support throughout and after implementation, resolving issues promptly. • Proactively manage expectations to keep projects on track and within budget. • Provide post-launch follow-ups and consultancy support post go live, for a given period. • Assisting in the migration of data and configuration set up, working alongside the customer. • Training Delivery - Design and lead engaging training sessions tailored to diverse learning styles. • Assess training needs and adapt delivery to maximize customer confidence and system adoption. • Collaboration with Key Stakeholders - Foster strong relationships across internal teams and customer stakeholders to drive project success, by controlling project issues, tasks dynamically and reporting status at regular points during implementation. • Line manage other consultants and trainers within the Professional Services team, ensuring they are engaged to their fullest, especially focused on chargeable activities and mentor them on a daily basis. About you: • Proven expertise in software functionality and implementation- ERP experience highly desirable. • Skilled in software demonstrations, training delivery, and customer-facing roles, with a focus on support and issue resolution. • Experienced manager with a strong background in leading, mentoring, and developing high-performing teams. • Solid understanding of business processes and how to apply software solutions to enhance operational efficiency. • Excellent communicator, confident in gathering and presenting requirements, writing reports, and engaging stakeholders. • Highly organised multitasker with sharp analytical skills and a proactive, problem-solving approach. • Willing to travel across the UK as needed (clean driving licence essential). • High energy, positive attitude, and a passion for delivering value and exceeding expectations. • Experience in using tools, such as SQL and reporting applications, such as PowerBI and Microsoft 365 products to produce Management reports • Work to deadlines and record activities via time recording apps. • Experienced in developing teams and maximising utilisation and chargeability rates. What's on Offer: • Starting salary of £50k to £65k, based on ability, skills, and experience • Monday to Friday • Hybrid working • 28 days holiday (option to buy 5 additional) + bank holidays • Enhanced pension scheme • Life cover x4 salary • GP and wellbeing services via 3rd party provider • Discretionary company/performance bonus • Enhanced maternity/paternity leave pay • Inclusive team environment with opportunities for involvement and development • Career growth within a successful, expanding business • Subsidised gym membership • Onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Sep 01, 2025
Full time
Do you thrive on bringing software to life? Love solving real customer problems and making tech work for people? We're looking for enthusiastic, tech-savvy individuals with a passion for software, a flair for problem-solving, and great people skills. If you have experience in implementing ERP Application Software and Services (Consultancy and Training), and with the right mindset - we'll train you on our product and help you succeed in a dynamic, customer-focused role. Role at a glance: Professional Services Manager Grantham, Lincolnshire Office - Hybrid Working + Travel to Client Sites as Required 3 days onsite during role onboarding. £50,000 - £65,000 Depending on Experience Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full Time - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail, wholesale, warehousing and stock distribution Your Background / Skills: Training Delivery, Consultancy services, Project and implementation services, Stakeholder Management with ERP Experience. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: Lead software implementations, guide customers through training and demos, and manage a talented Professional Services team. We work with clients across all sectors, delivering market-leading software that streamlines business processes. With rapid growth, we're looking for someone with hands-on Application Software experience - ideally in training, demos, or user support - who understands how business and software connect, guiding the customers to configure the software and changing business processes to maximise efficiency, whilst using our software solutions. What your day-to-day might look like: • Customer Requirement Gathering - Lead requirement-gathering sessions to uncover business needs and ERP integration opportunities. • Conduct in-depth needs analysis to capture precise software requirements. • Software Implementation - Develop tailored ERP solutions with impactful presentations and demos. • Manage implementation timelines, ensuring alignment with specifications, client goals and objectives. • Create and maintain the Project Definition Document (PDD) and secure stakeholder buy-in aligned to the agreement and contractual obligations • Customer Consultancy Support - Deliver hands-on support throughout and after implementation, resolving issues promptly. • Proactively manage expectations to keep projects on track and within budget. • Provide post-launch follow-ups and consultancy support post go live, for a given period. • Assisting in the migration of data and configuration set up, working alongside the customer. • Training Delivery - Design and lead engaging training sessions tailored to diverse learning styles. • Assess training needs and adapt delivery to maximize customer confidence and system adoption. • Collaboration with Key Stakeholders - Foster strong relationships across internal teams and customer stakeholders to drive project success, by controlling project issues, tasks dynamically and reporting status at regular points during implementation. • Line manage other consultants and trainers within the Professional Services team, ensuring they are engaged to their fullest, especially focused on chargeable activities and mentor them on a daily basis. About you: • Proven expertise in software functionality and implementation- ERP experience highly desirable. • Skilled in software demonstrations, training delivery, and customer-facing roles, with a focus on support and issue resolution. • Experienced manager with a strong background in leading, mentoring, and developing high-performing teams. • Solid understanding of business processes and how to apply software solutions to enhance operational efficiency. • Excellent communicator, confident in gathering and presenting requirements, writing reports, and engaging stakeholders. • Highly organised multitasker with sharp analytical skills and a proactive, problem-solving approach. • Willing to travel across the UK as needed (clean driving licence essential). • High energy, positive attitude, and a passion for delivering value and exceeding expectations. • Experience in using tools, such as SQL and reporting applications, such as PowerBI and Microsoft 365 products to produce Management reports • Work to deadlines and record activities via time recording apps. • Experienced in developing teams and maximising utilisation and chargeability rates. What's on Offer: • Starting salary of £50k to £65k, based on ability, skills, and experience • Monday to Friday • Hybrid working • 28 days holiday (option to buy 5 additional) + bank holidays • Enhanced pension scheme • Life cover x4 salary • GP and wellbeing services via 3rd party provider • Discretionary company/performance bonus • Enhanced maternity/paternity leave pay • Inclusive team environment with opportunities for involvement and development • Career growth within a successful, expanding business • Subsidised gym membership • Onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
