Welcome to Retail with a difference Imagine a retail career where every sale, every display, and every customer interaction directly supports compassionate care for those who need it most. At Princess Alice Hospice, our shops are more than just retail spaces they re community hubs that help fund vital hospice services. With 40 high street locations, we combine professional retail standards with a heartfelt mission. As our Retail Area Manager, you ll be the face of our values on the high street leading teams, driving performance, and making a real difference every single day. About the role: As a Retail Area Manager, you ll take full ownership of a diverse portfolio of shops, leading and supporting teams made up of both paid staff and volunteers. You ll be responsible for driving profitability across all income streams while managing controllable expenses, ensuring each shop delivers an exceptional supporter experience through high standards of presentation and service. This is a hands-on, field-based role where you ll spend most of your time in-store guiding teams, solving problems, and fostering a culture of excellence and care. You ll collaborate closely with colleagues across the Hospice to support day-to-day operations and contribute to the strategic development of our retail offering. This is a dynamic role that requires daily travel between shops and occasional weekend work, aligned with the needs of the business. A current driving licence (with no more than six penalty points) is essential. About You: This role is ideal for a confident and experienced Area Manager, preferably with a background in charity retail, though we warmly welcome applicants from across the retail (particularly fashion) and service industry with transferable skills. You ll be a natural leader with proven people management experience, excellent communication skills, and strong IT competence. Self-motivated and solution-focused, you ll thrive in a fast-paced environment where juggling multiple priorities is the norm. Your ability to build relationships at all levels, handle conflict constructively, and stay organised and flexible will be key to your success in this role. As well as our competitive salary package and the opportunity to join an organisation which places patients at the heart of what we do, we also offer a range of great benefits, which include: 27 days annual leave, plus recognised public holidays rising to 29 days after 5 years service and 33 days after 10 years service Training support and development opportunities Employee Assistance Programme promoting staff wellbeing Access to blue light card discount Access to Pension Scheme If you re a motivated, organised leader who s passionate about retail and community impact, we d love to hear from you! Discover a career where retail means more. The difference is You. About us: Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures. We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you. Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.
Sep 04, 2025
Full time
Welcome to Retail with a difference Imagine a retail career where every sale, every display, and every customer interaction directly supports compassionate care for those who need it most. At Princess Alice Hospice, our shops are more than just retail spaces they re community hubs that help fund vital hospice services. With 40 high street locations, we combine professional retail standards with a heartfelt mission. As our Retail Area Manager, you ll be the face of our values on the high street leading teams, driving performance, and making a real difference every single day. About the role: As a Retail Area Manager, you ll take full ownership of a diverse portfolio of shops, leading and supporting teams made up of both paid staff and volunteers. You ll be responsible for driving profitability across all income streams while managing controllable expenses, ensuring each shop delivers an exceptional supporter experience through high standards of presentation and service. This is a hands-on, field-based role where you ll spend most of your time in-store guiding teams, solving problems, and fostering a culture of excellence and care. You ll collaborate closely with colleagues across the Hospice to support day-to-day operations and contribute to the strategic development of our retail offering. This is a dynamic role that requires daily travel between shops and occasional weekend work, aligned with the needs of the business. A current driving licence (with no more than six penalty points) is essential. About You: This role is ideal for a confident and experienced Area Manager, preferably with a background in charity retail, though we warmly welcome applicants from across the retail (particularly fashion) and service industry with transferable skills. You ll be a natural leader with proven people management experience, excellent communication skills, and strong IT competence. Self-motivated and solution-focused, you ll thrive in a fast-paced environment where juggling multiple priorities is the norm. Your ability to build relationships at all levels, handle conflict constructively, and stay organised and flexible will be key to your success in this role. As well as our competitive salary package and the opportunity to join an organisation which places patients at the heart of what we do, we also offer a range of great benefits, which include: 27 days annual leave, plus recognised public holidays rising to 29 days after 5 years service and 33 days after 10 years service Training support and development opportunities Employee Assistance Programme promoting staff wellbeing Access to blue light card discount Access to Pension Scheme If you re a motivated, organised leader who s passionate about retail and community impact, we d love to hear from you! Discover a career where retail means more. The difference is You. About us: Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures. We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you. Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.
THIS IS A REMOTE ROLE ACCEPTING APPLICANTS NATIONWIDE We are working with a mission-driven organisation that is transforming how soft skills are developed across the UK workforce. They deliver high-quality, practical soft skills training to individuals at all career stages, with a strong focus on the Further Education (FE) sector, training providers, and workforce development partners. As part of their continued growth, they are seeking a Business Development Manager to lead new business acquisition in the FE sector. This is a strategic hire and an exciting opportunity for someone who understands and enjoys the challenges of selling into FE colleges. The Role The successful candidate will be responsible for developing new business opportunities within FE colleges across the UK. You will identify needs, present tailored training solutions, and drive adoption of the organisation s online careers and personal development courses. You ll be fully supported with industry-leading tools including LinkedIn Premium & Sales Navigator, Apollo (sales intelligence software), and HubSpot CRM. Key Responsibilities Proactively identify and pursue new sales opportunities using data-driven approaches. Secure meetings and build strong relationships with key stakeholders in the FE sector. Implement and execute effective sales strategies to meet company growth targets. Use a consultative sales approach to identify customer needs and propose relevant solutions. Forecast and track account performance accurately. Negotiate contracts and ensure profitability in pricing and terms. Report regularly to senior management on pipeline progress and key metrics. Maintain accurate CRM records and contribute market intelligence to inform campaigns. About You Proven success in business development or account management within the education sector, specifically FE. Comfortable working to and exceeding KPIs and sales targets. Excellent communication and presentation skills with an ability to influence stakeholders. Strong negotiation and pipeline management skills. Organised, self-motivated, and able to prioritise independently. Consultative, client-focused sales style with a drive for results. What s on Offer Competitive base salary (£40,000 £45,000) with realistic OTE of £50,000 £75,000. 28 days annual leave (including Bank Holidays). An additional day off for your birthday. Extra annual leave days for long service (up to 3 additional days). Annual salary review. Company pension scheme. Supportive and positive working culture. Comprehensive onboarding and continuous professional development. Healthy work/life balance and flexible working options. Paid mileage at 45p per mile. Laptop and phone provided. Opportunity to be a key player in a growing, purpose-led organisation.
Sep 04, 2025
Full time
THIS IS A REMOTE ROLE ACCEPTING APPLICANTS NATIONWIDE We are working with a mission-driven organisation that is transforming how soft skills are developed across the UK workforce. They deliver high-quality, practical soft skills training to individuals at all career stages, with a strong focus on the Further Education (FE) sector, training providers, and workforce development partners. As part of their continued growth, they are seeking a Business Development Manager to lead new business acquisition in the FE sector. This is a strategic hire and an exciting opportunity for someone who understands and enjoys the challenges of selling into FE colleges. The Role The successful candidate will be responsible for developing new business opportunities within FE colleges across the UK. You will identify needs, present tailored training solutions, and drive adoption of the organisation s online careers and personal development courses. You ll be fully supported with industry-leading tools including LinkedIn Premium & Sales Navigator, Apollo (sales intelligence software), and HubSpot CRM. Key Responsibilities Proactively identify and pursue new sales opportunities using data-driven approaches. Secure meetings and build strong relationships with key stakeholders in the FE sector. Implement and execute effective sales strategies to meet company growth targets. Use a consultative sales approach to identify customer needs and propose relevant solutions. Forecast and track account performance accurately. Negotiate contracts and ensure profitability in pricing and terms. Report regularly to senior management on pipeline progress and key metrics. Maintain accurate CRM records and contribute market intelligence to inform campaigns. About You Proven success in business development or account management within the education sector, specifically FE. Comfortable working to and exceeding KPIs and sales targets. Excellent communication and presentation skills with an ability to influence stakeholders. Strong negotiation and pipeline management skills. Organised, self-motivated, and able to prioritise independently. Consultative, client-focused sales style with a drive for results. What s on Offer Competitive base salary (£40,000 £45,000) with realistic OTE of £50,000 £75,000. 28 days annual leave (including Bank Holidays). An additional day off for your birthday. Extra annual leave days for long service (up to 3 additional days). Annual salary review. Company pension scheme. Supportive and positive working culture. Comprehensive onboarding and continuous professional development. Healthy work/life balance and flexible working options. Paid mileage at 45p per mile. Laptop and phone provided. Opportunity to be a key player in a growing, purpose-led organisation.
Role: Sales Specialist Rate: £ inside IR35 per day Location: Manchester, Birmingham or London 3 days onsite with 2 WFH Duration: Until 31/01/2026 initially The Sales Specialist (Migrations) reports to the Senior Sales Manager of the Secure Workforce solutions team. You'll be responsible for aligning closely with the Account Management function to build strategic migration plans; build strong relationships with customers; develop pipeline; and successfully achieve migration targets. What you'll be doing * Successfully developing and driving migration and cease plans with Account Managers, using agreed methodologies, to future-proof existing business. * Driving timely migration and cease plans within customer base. * Managing pipeline in line with target to ensure correct cover. * Developing and maintaining an accurate forecast and qualified/robust pipeline. * Understanding and driving the migration from traditional services to new core propositions. Please send your latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Sep 04, 2025
Contractor
Role: Sales Specialist Rate: £ inside IR35 per day Location: Manchester, Birmingham or London 3 days onsite with 2 WFH Duration: Until 31/01/2026 initially The Sales Specialist (Migrations) reports to the Senior Sales Manager of the Secure Workforce solutions team. You'll be responsible for aligning closely with the Account Management function to build strategic migration plans; build strong relationships with customers; develop pipeline; and successfully achieve migration targets. What you'll be doing * Successfully developing and driving migration and cease plans with Account Managers, using agreed methodologies, to future-proof existing business. * Driving timely migration and cease plans within customer base. * Managing pipeline in line with target to ensure correct cover. * Developing and maintaining an accurate forecast and qualified/robust pipeline. * Understanding and driving the migration from traditional services to new core propositions. Please send your latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Are you a dynamic leader with a passion for delivering exceptional repair services? Do you thrive in fast-paced environments and know how to embed a culture of excellence? If so, we want to hear from you. Our client is a national housing provider who is looking for a Head of Responsive Repairs to lead their large Direct Labour Organisation (DLO) and oversee the delivery of a high-performing, customer-focused repairs service. You ll be responsible for driving operational excellence, improving service outcomes, and fostering a culture of accountability and collaboration. Key Responsibilities Lead and manage the DLO team including Managers, Supervisors and Operatives, ensuring efficient and effective delivery of responsive repairs Develop and implement strategies to improve service performance, customer satisfaction, and value for money Embed a high-performance culture through coaching, clear KPIs, and continuous improvement Work collaboratively with internal and external stakeholders to enhance service delivery and resident experience Ensure compliance with health and safety, regulatory standards, and best practice About You Proven senior leadership experience managing a large DLO within a housing or property services environment Strong track record of driving performance and service improvement Excellent stakeholder engagement and communication skills Strategic thinker with the ability to translate vision into operational success Passionate about delivering high-quality services that make a real difference to residents If you would like to join a purpose-driven organisation making a tangible impact across London, lead a critical service area with the autonomy to innovate and improve within a supportive, inclusive culture and strong leadership team, we d love to hear from you. Apply today or contact Elise at Build Recruitment for more information.
Sep 04, 2025
Full time
Are you a dynamic leader with a passion for delivering exceptional repair services? Do you thrive in fast-paced environments and know how to embed a culture of excellence? If so, we want to hear from you. Our client is a national housing provider who is looking for a Head of Responsive Repairs to lead their large Direct Labour Organisation (DLO) and oversee the delivery of a high-performing, customer-focused repairs service. You ll be responsible for driving operational excellence, improving service outcomes, and fostering a culture of accountability and collaboration. Key Responsibilities Lead and manage the DLO team including Managers, Supervisors and Operatives, ensuring efficient and effective delivery of responsive repairs Develop and implement strategies to improve service performance, customer satisfaction, and value for money Embed a high-performance culture through coaching, clear KPIs, and continuous improvement Work collaboratively with internal and external stakeholders to enhance service delivery and resident experience Ensure compliance with health and safety, regulatory standards, and best practice About You Proven senior leadership experience managing a large DLO within a housing or property services environment Strong track record of driving performance and service improvement Excellent stakeholder engagement and communication skills Strategic thinker with the ability to translate vision into operational success Passionate about delivering high-quality services that make a real difference to residents If you would like to join a purpose-driven organisation making a tangible impact across London, lead a critical service area with the autonomy to innovate and improve within a supportive, inclusive culture and strong leadership team, we d love to hear from you. Apply today or contact Elise at Build Recruitment for more information.
Operations Lead (Hospitality/Accomodation/Retail) Rate - 200 a day Duration - 3 Months + Location - London (Hybrid) Ir35 - Inside About the Role: We are seeking an experienced Hospitality, Catering & Retail Operations Manager with a strong background in accommodation services to oversee and drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding service delivery, managing teams across multiple functions and ensuring compliance, efficiency, and innovation. Key Responsibilities: Oversee day-to-day operations across hospitality, catering, retail, and accommodation services . Lead, motivate, and manage multi-disciplinary teams to deliver a consistent, high-quality service. Drive commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders to deliver value for money and service excellence. Oversee accommodation operations, ensuring smooth running of bookings, occupancy management, housekeeping, and guest services. Prepare and present regular performance reports and KPIs to senior management. Lead on staff recruitment, training, and development across all operational areas. Skills & Experience Required: Proven experience managing hospitality, catering, retail, and accommodation operations in a complex or multi-site environment. Strong leadership skills with the ability to inspire and develop teams. Excellent financial and commercial acumen, with a track record of managing budgets and driving revenue. Strong knowledge of health, safety, and compliance standards within hospitality and accommodation. Exceptional organisational and communication skills, with the ability to manage multiple priorities. Customer-focused mindset with a passion for delivering outstanding service. Experience within education, large-scale venues, hotels, or conference centres would be advantageous.
Sep 03, 2025
Contractor
Operations Lead (Hospitality/Accomodation/Retail) Rate - 200 a day Duration - 3 Months + Location - London (Hybrid) Ir35 - Inside About the Role: We are seeking an experienced Hospitality, Catering & Retail Operations Manager with a strong background in accommodation services to oversee and drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding service delivery, managing teams across multiple functions and ensuring compliance, efficiency, and innovation. Key Responsibilities: Oversee day-to-day operations across hospitality, catering, retail, and accommodation services . Lead, motivate, and manage multi-disciplinary teams to deliver a consistent, high-quality service. Drive commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders to deliver value for money and service excellence. Oversee accommodation operations, ensuring smooth running of bookings, occupancy management, housekeeping, and guest services. Prepare and present regular performance reports and KPIs to senior management. Lead on staff recruitment, training, and development across all operational areas. Skills & Experience Required: Proven experience managing hospitality, catering, retail, and accommodation operations in a complex or multi-site environment. Strong leadership skills with the ability to inspire and develop teams. Excellent financial and commercial acumen, with a track record of managing budgets and driving revenue. Strong knowledge of health, safety, and compliance standards within hospitality and accommodation. Exceptional organisational and communication skills, with the ability to manage multiple priorities. Customer-focused mindset with a passion for delivering outstanding service. Experience within education, large-scale venues, hotels, or conference centres would be advantageous.
Repairs Scheduler Location: Maida Vale Term: Full time / Perm Salary: £28k-£29k per annum Working in the office full time. Hiring ASAP / Available Positions: 2 Description of role: To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep. Day to Day: Answer incoming calls with regards to repairs issues Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs. Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction. Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals. Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information. Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions. Managing incoming repairs inbox and allocating repairs works appropriately Scheduling work for operatives to attend properties and undertake works Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix. Requirements: To be a successful candidate, you will be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis. You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face. The main thing is that you have a positive can-do attitude and are a great team player. Experience in social housing is essential. If you are interested in helping people and want to build your career in a thriving business, apply today. Benefits : 26 Days Holiday & Bank Hols Enhanced Pension Plan Healthcare Cash Plan (Including 24hr GP,)Life Assurance & Accident Cover Share SaveEnhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Cycle to Work Volunteering (2 days paid) Learning & Development OpportunitiesExtensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Eye Care Vouchers Please apply or contact Leah Seber at Build Recruitment for further details. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Sep 03, 2025
Full time
Repairs Scheduler Location: Maida Vale Term: Full time / Perm Salary: £28k-£29k per annum Working in the office full time. Hiring ASAP / Available Positions: 2 Description of role: To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep. Day to Day: Answer incoming calls with regards to repairs issues Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs. Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction. Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals. Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information. Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions. Managing incoming repairs inbox and allocating repairs works appropriately Scheduling work for operatives to attend properties and undertake works Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix. Requirements: To be a successful candidate, you will be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis. You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face. The main thing is that you have a positive can-do attitude and are a great team player. Experience in social housing is essential. If you are interested in helping people and want to build your career in a thriving business, apply today. Benefits : 26 Days Holiday & Bank Hols Enhanced Pension Plan Healthcare Cash Plan (Including 24hr GP,)Life Assurance & Accident Cover Share SaveEnhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Cycle to Work Volunteering (2 days paid) Learning & Development OpportunitiesExtensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Eye Care Vouchers Please apply or contact Leah Seber at Build Recruitment for further details. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Operations Lead (Hospitality/Accomodation/Retail) Rate - £200 a day Duration - 3 months + Location - London (Hybrid) Ir35 - Inside About the Role: We are seeking an experienced Hospitality, Catering & Retail Operations Manager with a strong background in accommodation services to oversee and drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding service delivery, managing teams across multiple functions and ensuring compliance, efficiency, and innovation. Key Responsibilities: Oversee day-to-day operations across hospitality, catering, retail, and accommodation services . Lead, motivate, and manage multi-disciplinary teams to deliver a consistent, high-quality service. Drive commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders to deliver value for money and service excellence. Oversee accommodation operations, ensuring smooth running of bookings, occupancy management, housekeeping, and guest services. Prepare and present regular performance reports and KPIs to senior management. Lead on staff recruitment, training, and development across all operational areas. Skills & Experience Required: Proven experience managing hospitality, catering, retail, and accommodation operations in a complex or multi-site environment. Strong leadership skills with the ability to inspire and develop teams. Excellent financial and commercial acumen, with a track record of managing budgets and driving revenue. Strong knowledge of health, safety, and compliance standards within hospitality and accommodation. Exceptional organisational and communication skills, with the ability to manage multiple priorities. Customer-focused mindset with a passion for delivering outstanding service. Experience within education, large-scale venues, hotels, or conference centres would be advantageous.
Sep 03, 2025
Contractor
Operations Lead (Hospitality/Accomodation/Retail) Rate - £200 a day Duration - 3 months + Location - London (Hybrid) Ir35 - Inside About the Role: We are seeking an experienced Hospitality, Catering & Retail Operations Manager with a strong background in accommodation services to oversee and drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding service delivery, managing teams across multiple functions and ensuring compliance, efficiency, and innovation. Key Responsibilities: Oversee day-to-day operations across hospitality, catering, retail, and accommodation services . Lead, motivate, and manage multi-disciplinary teams to deliver a consistent, high-quality service. Drive commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders to deliver value for money and service excellence. Oversee accommodation operations, ensuring smooth running of bookings, occupancy management, housekeeping, and guest services. Prepare and present regular performance reports and KPIs to senior management. Lead on staff recruitment, training, and development across all operational areas. Skills & Experience Required: Proven experience managing hospitality, catering, retail, and accommodation operations in a complex or multi-site environment. Strong leadership skills with the ability to inspire and develop teams. Excellent financial and commercial acumen, with a track record of managing budgets and driving revenue. Strong knowledge of health, safety, and compliance standards within hospitality and accommodation. Exceptional organisational and communication skills, with the ability to manage multiple priorities. Customer-focused mindset with a passion for delivering outstanding service. Experience within education, large-scale venues, hotels, or conference centres would be advantageous.
Business Development Manager Crystal Facilities Management has 10 years of knowledge and a wealth of experience in assisting Universities and private accommodation providers with a full facilities management service. We hold contracts with many major Universities year in year out and we design and perform a programme of service that delivers whatever the timescale. We provide a national operation which varies from an individual service or as part of an integrated solution. Our customers keep choosing us because of our positive attitude, and understanding of their challenges and they recognise the quality of our service delivery that comes with a promise With a National portfolio of over 21 Universities and leading private accommodation providers, the Company is seeking to build on its success by expanding its services opening up new offering for full FM support. This has created a need for a Business development manager. The role will be to report to the Sales Director. The successful candidate will be responsible for securing new business with a consultative approach to selling. They should be commercially astute and have excellent communication skills with a proven record in generating significant revenues Crystal Facilities Management is a fast- growing business within the higher education sector, the ideal fit would be a candidate who is ambitious and driven- helping to shape the growth of the businesses future KEY RESPONSIBILITIES WILL INCLUDE; Generating leads and efficiently keeping in regular contact with prospects Generating a pipeline that converts into sales Presenting to decision makers Understanding and keeping up to date with our industry news and constant developments Identifying areas of development and improvement in the sales process Create weekly/monthly forecasts on revenue/target management and end of month reports on revenue Delivering against a target of 1m in the first year to ensure revenue expectations are being met Working closely with the marketing department to develop bespoke campaigns to relevant prospects Maximising network opportunities and regularly using conferences, events and trade shows to increase awareness and develop a further network of contacts To self -generate leads by carrying out research and market intelligence Business Development Manager MUST HAVE; Proven track record in new business development from within the cleaning industry Proven track record in account development Have strategic development experience Have strong management skills Be adaptable Be consultative Be a self starter Be proactive Be personable Be willing to travel UK wide SALARY ON OFFER: 40K ANNUAL BASIC + 40K Commission upon target Sales + Benefits Company Car, laptop and Phone.
Sep 02, 2025
Full time
Business Development Manager Crystal Facilities Management has 10 years of knowledge and a wealth of experience in assisting Universities and private accommodation providers with a full facilities management service. We hold contracts with many major Universities year in year out and we design and perform a programme of service that delivers whatever the timescale. We provide a national operation which varies from an individual service or as part of an integrated solution. Our customers keep choosing us because of our positive attitude, and understanding of their challenges and they recognise the quality of our service delivery that comes with a promise With a National portfolio of over 21 Universities and leading private accommodation providers, the Company is seeking to build on its success by expanding its services opening up new offering for full FM support. This has created a need for a Business development manager. The role will be to report to the Sales Director. The successful candidate will be responsible for securing new business with a consultative approach to selling. They should be commercially astute and have excellent communication skills with a proven record in generating significant revenues Crystal Facilities Management is a fast- growing business within the higher education sector, the ideal fit would be a candidate who is ambitious and driven- helping to shape the growth of the businesses future KEY RESPONSIBILITIES WILL INCLUDE; Generating leads and efficiently keeping in regular contact with prospects Generating a pipeline that converts into sales Presenting to decision makers Understanding and keeping up to date with our industry news and constant developments Identifying areas of development and improvement in the sales process Create weekly/monthly forecasts on revenue/target management and end of month reports on revenue Delivering against a target of 1m in the first year to ensure revenue expectations are being met Working closely with the marketing department to develop bespoke campaigns to relevant prospects Maximising network opportunities and regularly using conferences, events and trade shows to increase awareness and develop a further network of contacts To self -generate leads by carrying out research and market intelligence Business Development Manager MUST HAVE; Proven track record in new business development from within the cleaning industry Proven track record in account development Have strategic development experience Have strong management skills Be adaptable Be consultative Be a self starter Be proactive Be personable Be willing to travel UK wide SALARY ON OFFER: 40K ANNUAL BASIC + 40K Commission upon target Sales + Benefits Company Car, laptop and Phone.
About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Event Technician to be a key part of our London team, representing proAV and working onsite at Global Investment Company. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced Senior AV Event Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Track and manage all AV Event requests via client booking portal Direct & manage all onsite events within large Presentation & Event spaces Provide white glove service that manages technical logistics for large complex events, Town halls, special events and VIP s video meetings Conduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/events Generate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as required Devise, document, maintain and implement operating procedures for key event spaces Mentor AV Technicians to cover / support events as required Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement Work with vendors for AV rental and staging of events (as required) Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout as required Locate faults or problems and provide solutions on a second / third line basis Ability to provide systems work around in the event of failures Ensure fault tickets are logged via client ticketing portal and resolved within SLA. Support / manage software / firmware updates once instructed / change control Ensure all equipment faults and requests are reported via onsite procedures Manage equipment repairs within key event spaces in collaboration with technical manager and implement critical spares as required Studio: Setup, testing, operation, and break down of Studio equipment; (e.g. cameras, audio and vision mixing equipment, microphones, studio lighting. Provide advice and support on an individual basis to users at all levels of seniority on studio equipment, connectivity and applications where appropriate Support and consider the longer term strategic plans for the studio and how it supports the business internally and externally Act and advise as a production consultant for any key larger events such as company results or externally beneficial events Work closely with client teams / primary stakeholders to support all filming and editing requests. Support and advise on the successful creation and delivery of any filming sessions whether internal, external, recorded or live. Edit, upload and deliver content in a variety of ways including onto the company content management system and externally using approved mechanisms as appropriate Effectively manage the studio time (using specific software?)to ensure all filming and editing requests can be handled and delivered in a timely fashion. Troubleshoot studio related technology issues (inc cameras, control systems, lighting, audio and screens) to complete resolution when issues occur Experience and Qualifications: Ideally experienced and qualified in some or most of the following: Axis CTS, QSYS Level 1 Designer, Cisco, Samsung, Shure Level 1 institute, Yamaha, Dante, QSYS Level 1 Designer, Shure Level 1 institute, Lightware MX2M, Extron About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.
Sep 02, 2025
Full time
About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Event Technician to be a key part of our London team, representing proAV and working onsite at Global Investment Company. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced Senior AV Event Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Track and manage all AV Event requests via client booking portal Direct & manage all onsite events within large Presentation & Event spaces Provide white glove service that manages technical logistics for large complex events, Town halls, special events and VIP s video meetings Conduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/events Generate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as required Devise, document, maintain and implement operating procedures for key event spaces Mentor AV Technicians to cover / support events as required Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement Work with vendors for AV rental and staging of events (as required) Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout as required Locate faults or problems and provide solutions on a second / third line basis Ability to provide systems work around in the event of failures Ensure fault tickets are logged via client ticketing portal and resolved within SLA. Support / manage software / firmware updates once instructed / change control Ensure all equipment faults and requests are reported via onsite procedures Manage equipment repairs within key event spaces in collaboration with technical manager and implement critical spares as required Studio: Setup, testing, operation, and break down of Studio equipment; (e.g. cameras, audio and vision mixing equipment, microphones, studio lighting. Provide advice and support on an individual basis to users at all levels of seniority on studio equipment, connectivity and applications where appropriate Support and consider the longer term strategic plans for the studio and how it supports the business internally and externally Act and advise as a production consultant for any key larger events such as company results or externally beneficial events Work closely with client teams / primary stakeholders to support all filming and editing requests. Support and advise on the successful creation and delivery of any filming sessions whether internal, external, recorded or live. Edit, upload and deliver content in a variety of ways including onto the company content management system and externally using approved mechanisms as appropriate Effectively manage the studio time (using specific software?)to ensure all filming and editing requests can be handled and delivered in a timely fashion. Troubleshoot studio related technology issues (inc cameras, control systems, lighting, audio and screens) to complete resolution when issues occur Experience and Qualifications: Ideally experienced and qualified in some or most of the following: Axis CTS, QSYS Level 1 Designer, Cisco, Samsung, Shure Level 1 institute, Yamaha, Dante, QSYS Level 1 Designer, Shure Level 1 institute, Lightware MX2M, Extron About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.
Secure Tech Business Development Manager Remote Perm Full Time Salary c.£70 75,000 + OTE (Y1 c.£80 85,000), (Y2 c.£100 110,000) 25 days annual leave (inclusive of up to 3 days December shut-down) Buy or sell up to 5 days annual leave Two pension schemes to choose from Private Medical & Dental Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Multiple Save schemes Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career Development support Annual Wellness Allowance Our Digital Services Group (DSG) is a diverse business within a business at MASS. They provide a full spectrum of digital capabilities and technological requirements for customers in the most secure settings. They have a favourable influence on National Security initiatives for the United Kingdom and its strategic partners throughout the world. Testament to their current success as a division and their future growth plans, they are developing their methods of working and infrastructure to enable that growth. To support these plans, they are looking to bring in a technically credible, relationship-centric Business Development Manager. This is primarily a remote role with regular UK, and occasional overseas travel, depending on customer location. Our UK bases are in Cambridgeshire and Lincolnshire, where there will also be regular in-person meetings. How you ll support us You ll take full ownership of high-value MOD and Government agency business-winning activity, building strong relationships and developing them for long-term, mutual benefit. This includes identifying, qualifying, and securing opportunities in secure IT environments, with the aim of closing 6 7 figure, multi-year deals. Working alongside a dedicated Pre-Sales Engineer, you ll combine commercial expertise with technical understanding to design solutions that directly contribute to protecting national security. You ll lead capture and account plans, ensuring progress is tracked and reported, while actively representing MASS at industry events, exhibitions, and conferences. By collaborating closely with our Technical, Delivery, and Marketing teams, you ll help drive growth across our ICT management services, cyber, and bespoke data service offerings, ensuring every opportunity is maximised from first contact through to successful delivery. The invaluable experience you ll bring, to help us achieve more We re expecting that you ve been in a customer-facing position, previously, so have had experience of translating complex requirements into solutions, and conveying complex solutions to audiences of varying technical abilities: Essential: Experience selling into secure environments, particularly IT Service Management Exposure to Defence and Government customers, with knowledge of procurement cycles and frameworks Proven track record of closing six and seven figure, multi-year deals Security clearance (or eligibility to obtain SC/DV) Commercial sales background as an Account Executive or Business Development Manager Strong technical acumen, with the ability to work closely with technical specialists Desirable: Experience working with or selling into organisations such as Darktrace, Google, IBM, SiXworks, Oracle, or Defence Digital Knowledge of Government security classifications and secure-by-design principles Experience in cybersecurity, managed services, or complex technology sales Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government Developed Vetting (DV) security clearance Who is MASS? MASS is an independent, global technology company, trusted by highly-secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you re ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you!
Sep 02, 2025
Full time
Secure Tech Business Development Manager Remote Perm Full Time Salary c.£70 75,000 + OTE (Y1 c.£80 85,000), (Y2 c.£100 110,000) 25 days annual leave (inclusive of up to 3 days December shut-down) Buy or sell up to 5 days annual leave Two pension schemes to choose from Private Medical & Dental Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Multiple Save schemes Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career Development support Annual Wellness Allowance Our Digital Services Group (DSG) is a diverse business within a business at MASS. They provide a full spectrum of digital capabilities and technological requirements for customers in the most secure settings. They have a favourable influence on National Security initiatives for the United Kingdom and its strategic partners throughout the world. Testament to their current success as a division and their future growth plans, they are developing their methods of working and infrastructure to enable that growth. To support these plans, they are looking to bring in a technically credible, relationship-centric Business Development Manager. This is primarily a remote role with regular UK, and occasional overseas travel, depending on customer location. Our UK bases are in Cambridgeshire and Lincolnshire, where there will also be regular in-person meetings. How you ll support us You ll take full ownership of high-value MOD and Government agency business-winning activity, building strong relationships and developing them for long-term, mutual benefit. This includes identifying, qualifying, and securing opportunities in secure IT environments, with the aim of closing 6 7 figure, multi-year deals. Working alongside a dedicated Pre-Sales Engineer, you ll combine commercial expertise with technical understanding to design solutions that directly contribute to protecting national security. You ll lead capture and account plans, ensuring progress is tracked and reported, while actively representing MASS at industry events, exhibitions, and conferences. By collaborating closely with our Technical, Delivery, and Marketing teams, you ll help drive growth across our ICT management services, cyber, and bespoke data service offerings, ensuring every opportunity is maximised from first contact through to successful delivery. The invaluable experience you ll bring, to help us achieve more We re expecting that you ve been in a customer-facing position, previously, so have had experience of translating complex requirements into solutions, and conveying complex solutions to audiences of varying technical abilities: Essential: Experience selling into secure environments, particularly IT Service Management Exposure to Defence and Government customers, with knowledge of procurement cycles and frameworks Proven track record of closing six and seven figure, multi-year deals Security clearance (or eligibility to obtain SC/DV) Commercial sales background as an Account Executive or Business Development Manager Strong technical acumen, with the ability to work closely with technical specialists Desirable: Experience working with or selling into organisations such as Darktrace, Google, IBM, SiXworks, Oracle, or Defence Digital Knowledge of Government security classifications and secure-by-design principles Experience in cybersecurity, managed services, or complex technology sales Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government Developed Vetting (DV) security clearance Who is MASS? MASS is an independent, global technology company, trusted by highly-secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you re ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you!
Are you an experienced Agency Sales Manager / Business Development Manager within the Travel Industry? Do you have a proven track record nurturing / building trade partnerships? We have the role for you We are working with a reputable ever growing London based Tour Operator who are looking for an experienced field based Business Development Manager to join their team! You will be responsible for maximising the sales potential by fostering and developing strong relationships with this companies retail agent partners, driving the company brands USPs and awareness whilst identifying new B2B customers. With a passion for travel, you will effectively connect with your business partners, whilst confidently executing your sales plan and achieve passenger objectives/goals and sales targets. As the success-driven Business Development Manager, you are the elegant, energetic and ambassador of our brand values and ethos to the travel industry, to our consumer travellers and guests, and internal/external stakeholders. The Role: Develop and drive sales with core B2B accounts. Identifying key B2B growth markets, categories and prospects that align with the company national marketing/sales objectives, travel agent specialists, professional associations, strategic media partners, digital/social influencers, affiliate marketing partners Under the supervision of the sales department management, implement innovative sales and marketing plans with our respective guests in mind using customised approaches and strategies Nurture and grow sales with a key focus on the ringfenced 3rd party retail agent accounts. Provide product training opportunities through regular trainings, client presentations, Travel Showcase inspiration presentations, product information sessions and ongoing website and e-Learning strategies. Ensure that marketing collateral is utilized to its fullest potential; ensure that the brand has prominent placement in key B2B account agencies. Under the supervision of the sales team management, facilitate trade and consumer shows/events and participate where beneficial. Continually identify new shows/events that would add value Stay abreast of competitor performance and positioning in designated territories and stay updated on the company trends within the industry. Provide feedback to management team with respect to trends and opportunities Maintain accurate records of sales activities in Salesforce daily; record trainings, appointments, tasks, customer feedback and other sales activities in a timely manner. Utilise Attend and participate in national and international conferences where appropriate Requirements: Experience within a Business Development / Partnership / Agency Sales role within the Travel Industry Effective management to deliver ROI and as demonstrated by sales growth Familiarity, understanding and experience with social media and digital brand marketing Ability to deliver effective presentations, engage as a trustworthy and nurturing individual, and represent the company professionally and with brand tonality at internal and external event You'll already have strong agent relationships and be ready to hit the ground running The package: Salary - 35,000 - 42,000 (dependant on experience) + Bonus Car Mileage allowance Ongoing career development opportunities in a growing company Highly engaged team and great company culture Interested? Please click APPLY or contact (url removed)
Sep 02, 2025
Full time
Are you an experienced Agency Sales Manager / Business Development Manager within the Travel Industry? Do you have a proven track record nurturing / building trade partnerships? We have the role for you We are working with a reputable ever growing London based Tour Operator who are looking for an experienced field based Business Development Manager to join their team! You will be responsible for maximising the sales potential by fostering and developing strong relationships with this companies retail agent partners, driving the company brands USPs and awareness whilst identifying new B2B customers. With a passion for travel, you will effectively connect with your business partners, whilst confidently executing your sales plan and achieve passenger objectives/goals and sales targets. As the success-driven Business Development Manager, you are the elegant, energetic and ambassador of our brand values and ethos to the travel industry, to our consumer travellers and guests, and internal/external stakeholders. The Role: Develop and drive sales with core B2B accounts. Identifying key B2B growth markets, categories and prospects that align with the company national marketing/sales objectives, travel agent specialists, professional associations, strategic media partners, digital/social influencers, affiliate marketing partners Under the supervision of the sales department management, implement innovative sales and marketing plans with our respective guests in mind using customised approaches and strategies Nurture and grow sales with a key focus on the ringfenced 3rd party retail agent accounts. Provide product training opportunities through regular trainings, client presentations, Travel Showcase inspiration presentations, product information sessions and ongoing website and e-Learning strategies. Ensure that marketing collateral is utilized to its fullest potential; ensure that the brand has prominent placement in key B2B account agencies. Under the supervision of the sales team management, facilitate trade and consumer shows/events and participate where beneficial. Continually identify new shows/events that would add value Stay abreast of competitor performance and positioning in designated territories and stay updated on the company trends within the industry. Provide feedback to management team with respect to trends and opportunities Maintain accurate records of sales activities in Salesforce daily; record trainings, appointments, tasks, customer feedback and other sales activities in a timely manner. Utilise Attend and participate in national and international conferences where appropriate Requirements: Experience within a Business Development / Partnership / Agency Sales role within the Travel Industry Effective management to deliver ROI and as demonstrated by sales growth Familiarity, understanding and experience with social media and digital brand marketing Ability to deliver effective presentations, engage as a trustworthy and nurturing individual, and represent the company professionally and with brand tonality at internal and external event You'll already have strong agent relationships and be ready to hit the ground running The package: Salary - 35,000 - 42,000 (dependant on experience) + Bonus Car Mileage allowance Ongoing career development opportunities in a growing company Highly engaged team and great company culture Interested? Please click APPLY or contact (url removed)
SME Financial Crime Audit Within UK Corporate and Investment Bank in London working projects in EMEA Financial Crime Internal Audit Manager - Project and Continuous Monitoring lead - EMEA Role SummaryThis role exists to deliver an independent view and assurance over the control environment in operation in EMEA business entities, Branches, and other subsidiaries in the EMEA Region. It undertakes and manages audits across a range of activities and supports teams of auditors to deliver in-depth testing and review to support audit opinions. It contributes part of the Audit opinion provided the EMEA Region Management and Group Audit Committee. ADIA is responsible for the delivery of around 90 internal audit reports per year across the EMEA region. Due to the nature of each business and the audit cycle, the number of audits each Audit Manager is responsible for can vary from year to year. On average, an Audit Manager would be responsible for the delivery of around 6-8 audits per year, and contribute to other audit assignments through delivery of fieldwork for other Audit Managers. This may include technically complex and highly regulated areas, large assignments, including theme audits across more than one jurisdiction/ business. These are scheduled so that some will overlap so that two assignments may be open at the same time; Closing one and planning another, an Audit Manager will be able to manage both successfully. In addition, this role is responsible for managing the delivery and providing support for multiple audit assignments / assurance / project work within AML/Financial Crime and/or Compliance business areas. This role provides expertise on general compliance topics (including conduct risk, market abuse regulation, monitoring and surveillance, control room activities) and/or in AML /Financial Crime to the wider EMEA audit team. The Audit Manager will report to the Compliance and Financial Crime Audit Partner and will be asked to assist with maintaining relationships with Central Compliance Group and/or Financial Crime Group Senior Management (D, ED level), have a deep understanding of UK/EMEA Compliance and Conduct Regulations, as well as AML/Financial Crime prevention regulations, subject matter expertise in compliance and/or financial crime prevention/detection business activities and be able to comment on key areas of risk for those business areas. Business AreaInternal Audit is asked for an independent opinion on the changes and controls implemented by the organisations within the EMEA Region. This role aims to provide insight and opinion on the key controls in operation in the business areas under review and therefore must have the expertise to provide advice and consultancy services as required. Position DescriptionCore Responsibilities: Preparation of planning material to ensure that the internal controls covering the key risks are appropriately tested in order to provide reasonable assurance to the Board, Group Management, Entity Management and other stakeholders, including regulators, that an effective internal control environment exists.Overseeing the work performed for the audit assignment by other team members. Providing guidance and support to team members as necessary.Directing testing to cover key areas of risk and determine the scope and focus in agreement with the Audit Partner of the review, and share expertise in their area with other team members.Preparing draft Audit Findings for review by AD Management. The Audit Findings must be factually accurate and clearly communicate the findings and recommendations. The Audit Manager must clearly communicate the issues to AD Management and then to business Management, including senior stakeholders. In doing so, the Audit Manager may experience some significant challenges and must therefore be resilient and articulate in their presentation of the issues.Preparing the final internal audit report. The report must clearly communicate areas of positive assurance as well as areas where improvement in the internal control environment is required.Undertaking follow-up and closure of internal audit recommendations. This process requires the validation of action taken by line Management for the closure of all High and Moderate Priority Findings and the provision of assistance and guidance to Management.The Audit Manager will also be expected to contribute to Audit Department initiatives and work collaboratively across EMEA.The Audit Manager will be asked to assist the Audit Partner with maintaining relationships with Senior Management (D, ED) in a nominated area of responsibility, have insight into business activities and be able to comment on key areas of risk for those business areas.Knowledge, Skills, Experiences & Qualifications:Educated to degree standards and holder of a professional qualification (usually CIA, ACCA, etc.) with a strong understanding of the regulatory environment. It would be desirable to hold Compliance / AML / Financial crime qualification (ICA Diploma or equivalent, ACAMs, CISI).The ability to effectively and clearly communicate with management both verbally and in writing.The role holder needs to have some operational knowledge of some aspects of the Bank to enable them to identify control weaknesses and give advice on best practice/ process improvements. A clear understanding of the risk and internal control environment relevant to the business being audited.Attention to detail. The confirmation of factual accuracy and a clear understanding of how the facts should be interpreted is essential.Proactiveness and resilience, successful track records of completing projects and initiatives in a timely manner.Be able to advise the business on possible control solutions.Previous internal audit experience is desirable to demonstrate a track record of effective internal audit.ChallengesThe broad range of business areas subject to internal audit.Tight timelines for the delivery of internal audit assignments, and managing conflicting priorities.Challenge from AD Management and Line Management and the ability to successfully articulate issues identified.The need to manage different groups of ADIA staff assigned to each audit assignment. CompetenciesCustomer FocusDriving ChangeDriving ResultsEmbraces DiversityEnterprise LeadershipJudgement and Decision-MakingRisk ManagementStrategic and VisionaryTrust and IntegrityWhat we offer For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self, so we offer competitive company benefits, centred around promoting positive well-being and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members' perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work-life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.As an employee, you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you: Hybrid and flexible workingCompetitive paid leave daysBenefits to support your physical wellbeing, including private medical insurance and life and invalidity insuranceVarious policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunitiesAmbitious remuneration package #
Sep 02, 2025
Full time
SME Financial Crime Audit Within UK Corporate and Investment Bank in London working projects in EMEA Financial Crime Internal Audit Manager - Project and Continuous Monitoring lead - EMEA Role SummaryThis role exists to deliver an independent view and assurance over the control environment in operation in EMEA business entities, Branches, and other subsidiaries in the EMEA Region. It undertakes and manages audits across a range of activities and supports teams of auditors to deliver in-depth testing and review to support audit opinions. It contributes part of the Audit opinion provided the EMEA Region Management and Group Audit Committee. ADIA is responsible for the delivery of around 90 internal audit reports per year across the EMEA region. Due to the nature of each business and the audit cycle, the number of audits each Audit Manager is responsible for can vary from year to year. On average, an Audit Manager would be responsible for the delivery of around 6-8 audits per year, and contribute to other audit assignments through delivery of fieldwork for other Audit Managers. This may include technically complex and highly regulated areas, large assignments, including theme audits across more than one jurisdiction/ business. These are scheduled so that some will overlap so that two assignments may be open at the same time; Closing one and planning another, an Audit Manager will be able to manage both successfully. In addition, this role is responsible for managing the delivery and providing support for multiple audit assignments / assurance / project work within AML/Financial Crime and/or Compliance business areas. This role provides expertise on general compliance topics (including conduct risk, market abuse regulation, monitoring and surveillance, control room activities) and/or in AML /Financial Crime to the wider EMEA audit team. The Audit Manager will report to the Compliance and Financial Crime Audit Partner and will be asked to assist with maintaining relationships with Central Compliance Group and/or Financial Crime Group Senior Management (D, ED level), have a deep understanding of UK/EMEA Compliance and Conduct Regulations, as well as AML/Financial Crime prevention regulations, subject matter expertise in compliance and/or financial crime prevention/detection business activities and be able to comment on key areas of risk for those business areas. Business AreaInternal Audit is asked for an independent opinion on the changes and controls implemented by the organisations within the EMEA Region. This role aims to provide insight and opinion on the key controls in operation in the business areas under review and therefore must have the expertise to provide advice and consultancy services as required. Position DescriptionCore Responsibilities: Preparation of planning material to ensure that the internal controls covering the key risks are appropriately tested in order to provide reasonable assurance to the Board, Group Management, Entity Management and other stakeholders, including regulators, that an effective internal control environment exists.Overseeing the work performed for the audit assignment by other team members. Providing guidance and support to team members as necessary.Directing testing to cover key areas of risk and determine the scope and focus in agreement with the Audit Partner of the review, and share expertise in their area with other team members.Preparing draft Audit Findings for review by AD Management. The Audit Findings must be factually accurate and clearly communicate the findings and recommendations. The Audit Manager must clearly communicate the issues to AD Management and then to business Management, including senior stakeholders. In doing so, the Audit Manager may experience some significant challenges and must therefore be resilient and articulate in their presentation of the issues.Preparing the final internal audit report. The report must clearly communicate areas of positive assurance as well as areas where improvement in the internal control environment is required.Undertaking follow-up and closure of internal audit recommendations. This process requires the validation of action taken by line Management for the closure of all High and Moderate Priority Findings and the provision of assistance and guidance to Management.The Audit Manager will also be expected to contribute to Audit Department initiatives and work collaboratively across EMEA.The Audit Manager will be asked to assist the Audit Partner with maintaining relationships with Senior Management (D, ED) in a nominated area of responsibility, have insight into business activities and be able to comment on key areas of risk for those business areas.Knowledge, Skills, Experiences & Qualifications:Educated to degree standards and holder of a professional qualification (usually CIA, ACCA, etc.) with a strong understanding of the regulatory environment. It would be desirable to hold Compliance / AML / Financial crime qualification (ICA Diploma or equivalent, ACAMs, CISI).The ability to effectively and clearly communicate with management both verbally and in writing.The role holder needs to have some operational knowledge of some aspects of the Bank to enable them to identify control weaknesses and give advice on best practice/ process improvements. A clear understanding of the risk and internal control environment relevant to the business being audited.Attention to detail. The confirmation of factual accuracy and a clear understanding of how the facts should be interpreted is essential.Proactiveness and resilience, successful track records of completing projects and initiatives in a timely manner.Be able to advise the business on possible control solutions.Previous internal audit experience is desirable to demonstrate a track record of effective internal audit.ChallengesThe broad range of business areas subject to internal audit.Tight timelines for the delivery of internal audit assignments, and managing conflicting priorities.Challenge from AD Management and Line Management and the ability to successfully articulate issues identified.The need to manage different groups of ADIA staff assigned to each audit assignment. CompetenciesCustomer FocusDriving ChangeDriving ResultsEmbraces DiversityEnterprise LeadershipJudgement and Decision-MakingRisk ManagementStrategic and VisionaryTrust and IntegrityWhat we offer For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self, so we offer competitive company benefits, centred around promoting positive well-being and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members' perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work-life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.As an employee, you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you: Hybrid and flexible workingCompetitive paid leave daysBenefits to support your physical wellbeing, including private medical insurance and life and invalidity insuranceVarious policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunitiesAmbitious remuneration package #
Account Manager Location : Nationwide (One - Two Days per month in either London or Newark) Salary: 55,000 - 65,000 base + Double Salary OTE + car allowance My client is a leading Managed Services Provider delivering innovative solutions across cloud, connectivity, cybersecurity, and managed services. They support some of the UK's most critical sectors and offer strategic insight, technical excellence, and a consultative approach that puts the customer first. As an Account Manager, you'll take full ownership of a portfolio of high-value customers where you will build trusted relationships, driving growth, and deliver strong business outcomes. You'll be their go-to advisor, helping them navigate complex digital challenges with confidence. What You'll Be Doing Grow and develop customer accounts through strategic conversations and solution selling. Build long-term, trusted relationships with key stakeholders across your accounts. Understand each client's digital strategy and represent their needs across the business. Work closely with internal teams to ensure delivery, resolve issues, and identify new opportunities. Maintain accurate pipelines, forecasts, and account development plans in Salesforce. Lead regular account reviews, QBRs, and present opportunities internally and externally. Actively engage with vendors and partners to enhance value and drive growth. Your Impact Will Be Measured By: Hitting and exceeding revenue and growth targets. Maintaining high levels of client satisfaction and retention. Developing well-documented account plans and accurate forecasts. Leading successful proposals and complex bids. Contributing to team knowledge sharing and company initiatives. What You'll Bring: Proven experience in IT sales and corporate account management. Strong understanding of cloud, networking, cybersecurity, and UC&C. A track record of consistently hitting targets and expanding accounts. Skilled in building relationships, spotting opportunities, and driving value. Excellent communication and presentation skills, including C-level engagement. Comfortable working autonomously and managing your own time and pipeline. Proficient in Salesforce and Microsoft Office. Full UK driving licence and willingness to travel across the UK when needed Excellent communication skills, a sharp eye for detail, and the confidence to work independently and decisively. Presenting to senior stakeholders A full UK driving licence and the flexibility to travel when needed are essential. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Sep 02, 2025
Full time
Account Manager Location : Nationwide (One - Two Days per month in either London or Newark) Salary: 55,000 - 65,000 base + Double Salary OTE + car allowance My client is a leading Managed Services Provider delivering innovative solutions across cloud, connectivity, cybersecurity, and managed services. They support some of the UK's most critical sectors and offer strategic insight, technical excellence, and a consultative approach that puts the customer first. As an Account Manager, you'll take full ownership of a portfolio of high-value customers where you will build trusted relationships, driving growth, and deliver strong business outcomes. You'll be their go-to advisor, helping them navigate complex digital challenges with confidence. What You'll Be Doing Grow and develop customer accounts through strategic conversations and solution selling. Build long-term, trusted relationships with key stakeholders across your accounts. Understand each client's digital strategy and represent their needs across the business. Work closely with internal teams to ensure delivery, resolve issues, and identify new opportunities. Maintain accurate pipelines, forecasts, and account development plans in Salesforce. Lead regular account reviews, QBRs, and present opportunities internally and externally. Actively engage with vendors and partners to enhance value and drive growth. Your Impact Will Be Measured By: Hitting and exceeding revenue and growth targets. Maintaining high levels of client satisfaction and retention. Developing well-documented account plans and accurate forecasts. Leading successful proposals and complex bids. Contributing to team knowledge sharing and company initiatives. What You'll Bring: Proven experience in IT sales and corporate account management. Strong understanding of cloud, networking, cybersecurity, and UC&C. A track record of consistently hitting targets and expanding accounts. Skilled in building relationships, spotting opportunities, and driving value. Excellent communication and presentation skills, including C-level engagement. Comfortable working autonomously and managing your own time and pipeline. Proficient in Salesforce and Microsoft Office. Full UK driving licence and willingness to travel across the UK when needed Excellent communication skills, a sharp eye for detail, and the confidence to work independently and decisively. Presenting to senior stakeholders A full UK driving licence and the flexibility to travel when needed are essential. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Regional Sector Technology Lead - Life Sciences In collaboration with the Global Sector Technology Lead, this role is responsible for the successful deployment of technology that enables the successful outcomes of Life Sciences and Lab Services clients and, therefore, of the Life Sciences Sector itself. This person must be a good communicator and able to understand and translate complex business and technical requirements into simple, value-driven technical solutions in critical, client-facing presentations. This person must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping and solutioning of technology. The ideal candidate has a deep understanding of the CBRE Technology Platform and prop tech in general and is able to clearly articulate its value and differentiation both in written format and in oral, client-facing meetings. Selling the value of the CBRE Technology Platform and problem solving in client-facing engagements occurs over the entire life a contract with a client from early pursuit of new business through maintenance of the client relationship and on to the renewal phase of a contract. This person must gain a deep understanding of relevant business systems (both technologies owned and developed by CBRE Digital & Technology teams as well as those owned and developed by third party partners) as well as industry/sector requirements in general. This role performs analysis of business and user needs, documents requirements, and translates these into compelling technical solutions that drive value for our clients. This person must be comfortable with and skilled at leading complex, high-stakes conversations with clients (including at the C-Suite level) on a regular and often urgent, last-minute basis. What You'll Do Partner with GWS Global Sector Technology Lead in providing regional and sometimes global coverage to a $2.4B, growing sector across the full lifecycle of our accounts and their overall technology needs. Support Sales & Solutions teams during renewals and pursuits with a focus on how CBRE products and technologies provide value and strategic outcomes for our clients. Perform analysis of client requirements and facilitate discussions (both internally within CBRE and externally with clients) to further gather business and user needs on technology solutions and projects. Support the refinement of written responses of client RFP's to strategically address client-specific needs and to stress CBRE's unique selling points with regards to technology. Collaborate with CBRE platform teams to identify technical solutions that support and enable the delivery of the services that they provide to our clients. Coordinate with Digital & Analytics Solutions Team on overall integrations between underlying technologies that support data-driven insights and strategic outcomes for our clients. Collaborate with Digital & Technology Solutions Team to ensure that their technology (pricing) budget properly reflects client needs, while minimizing costs. Lead the organization and coordination of technology demonstrations and pricing proposals to clients. Support resolution of technology challenges and roadblocks that impact the daily operations and success of our clients and account teams. Respond to client and CBRE Account inquiries and escalations involving technology. Support Technology Sector Lead in communications with Clients, Sector Leadership, Account Alliance Directors and on account Technology Leaders on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps. Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, creating user stories, sizing work efforts, prioritizing needs and summarizing issues. Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Systems Architects, Engineers in a collaborative environment to create strategic product roadmaps. Create/deliver correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests. Interacts with clients, internal and external, acting as a liaison between business and technology teams. Able to support global support calls and presentations. What You'll Need Bachelor's degree in business or computer related field and 6-10+ years of relevant experience in sales and solutioning for Digital (Information) Technology or Computer Science management. Extensive client-facing experience and ability to engage at the C-suite level Preferred experience in GxP, life sciences and lab instrumentation services and technology, regulatory compliance standards and processes. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Must be able to travel to client-facing meetings and presentations as needed. Travel not to exceed 25%. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realise your full potential. Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Sep 01, 2025
Full time
Regional Sector Technology Lead - Life Sciences In collaboration with the Global Sector Technology Lead, this role is responsible for the successful deployment of technology that enables the successful outcomes of Life Sciences and Lab Services clients and, therefore, of the Life Sciences Sector itself. This person must be a good communicator and able to understand and translate complex business and technical requirements into simple, value-driven technical solutions in critical, client-facing presentations. This person must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping and solutioning of technology. The ideal candidate has a deep understanding of the CBRE Technology Platform and prop tech in general and is able to clearly articulate its value and differentiation both in written format and in oral, client-facing meetings. Selling the value of the CBRE Technology Platform and problem solving in client-facing engagements occurs over the entire life a contract with a client from early pursuit of new business through maintenance of the client relationship and on to the renewal phase of a contract. This person must gain a deep understanding of relevant business systems (both technologies owned and developed by CBRE Digital & Technology teams as well as those owned and developed by third party partners) as well as industry/sector requirements in general. This role performs analysis of business and user needs, documents requirements, and translates these into compelling technical solutions that drive value for our clients. This person must be comfortable with and skilled at leading complex, high-stakes conversations with clients (including at the C-Suite level) on a regular and often urgent, last-minute basis. What You'll Do Partner with GWS Global Sector Technology Lead in providing regional and sometimes global coverage to a $2.4B, growing sector across the full lifecycle of our accounts and their overall technology needs. Support Sales & Solutions teams during renewals and pursuits with a focus on how CBRE products and technologies provide value and strategic outcomes for our clients. Perform analysis of client requirements and facilitate discussions (both internally within CBRE and externally with clients) to further gather business and user needs on technology solutions and projects. Support the refinement of written responses of client RFP's to strategically address client-specific needs and to stress CBRE's unique selling points with regards to technology. Collaborate with CBRE platform teams to identify technical solutions that support and enable the delivery of the services that they provide to our clients. Coordinate with Digital & Analytics Solutions Team on overall integrations between underlying technologies that support data-driven insights and strategic outcomes for our clients. Collaborate with Digital & Technology Solutions Team to ensure that their technology (pricing) budget properly reflects client needs, while minimizing costs. Lead the organization and coordination of technology demonstrations and pricing proposals to clients. Support resolution of technology challenges and roadblocks that impact the daily operations and success of our clients and account teams. Respond to client and CBRE Account inquiries and escalations involving technology. Support Technology Sector Lead in communications with Clients, Sector Leadership, Account Alliance Directors and on account Technology Leaders on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps. Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, creating user stories, sizing work efforts, prioritizing needs and summarizing issues. Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Systems Architects, Engineers in a collaborative environment to create strategic product roadmaps. Create/deliver correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests. Interacts with clients, internal and external, acting as a liaison between business and technology teams. Able to support global support calls and presentations. What You'll Need Bachelor's degree in business or computer related field and 6-10+ years of relevant experience in sales and solutioning for Digital (Information) Technology or Computer Science management. Extensive client-facing experience and ability to engage at the C-suite level Preferred experience in GxP, life sciences and lab instrumentation services and technology, regulatory compliance standards and processes. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Must be able to travel to client-facing meetings and presentations as needed. Travel not to exceed 25%. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realise your full potential. Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Systems Manager London (Hybrid 40% in the office) Circa £75,000 per annum Permanent Full time (35 hours per week) Closing date: 23:59 on 29 August 2025 First interviews will take place w/c 1 September 2025 Second interviews will take place w/c 8 September 2025 The Advertising Standards Authority (ASA) is the UK s independent regulator of advertising across all media. Playing an important role in regulating the advertising that we see all around us on a day-to-day basis, our purpose is to make advertisements responsible, and our ambition is to make every UK ad a responsible ad. In late 2023, we finalised our new five-year strategy, AI-Assisted Collective Ad Regulation which set out our strategic decisions in areas including operational transformation, the Planet, and collective ad regulation. We also committed to putting people, especially the vulnerable, first, and to making sure we have the best people working with us. We are seeking a talented and forward-thinking Systems Manager who will take ownership of the next phase of the ASA s digital transformation, working directly with the Senior Management Team. You will advance our cloud migration plans while delivering an IT function that enables an agile and effective working environment. You will also support the Data Science team, particularly its work using AI to regulate online advertising through the ASA s Active Ad Monitoring System. Our successful candidate will have excellent people management and communication skills and be able to explain technical information to non-technical stakeholders. You will have the ability to drive continuous improvement whilst delivering an exceptional customer experience in an innovative and mission driven environment, where collaboration, respect and work-life balance are valued. The ASA is committed to being a diverse and inclusive organisation and we welcome applications from all sections of the community. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, gender identity or expression, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex or sexual orientation. We operate a hybrid working model and attendance at our office in Shoreditch is required for a minimum of 40% of your monthly contracted hours. If you have the skills and ambition to successfully lead the ongoing transformation of our IT infrastructure whilst delivering an exceptional customer experience, we very much look forward to hearing from you. How to apply: If you are interested in applying for this role, please review the job description below and complete the online questions outlining how you meet the requirements of the role and how you can contribute to the success of the Systems Team. Please ensure that you provide all the information required on the online form as we do not accept CV's or attachments and cannot edit applications. Please do not enter your name in any of the fields unless asked to do so. This is to help our managers to shortlist applications without knowing your name, gender, ethnicity or nationality. Thank you for your co-operation. Please note we do not have a sponsorship licence and are unable to sponsor visas.
Sep 01, 2025
Full time
Systems Manager London (Hybrid 40% in the office) Circa £75,000 per annum Permanent Full time (35 hours per week) Closing date: 23:59 on 29 August 2025 First interviews will take place w/c 1 September 2025 Second interviews will take place w/c 8 September 2025 The Advertising Standards Authority (ASA) is the UK s independent regulator of advertising across all media. Playing an important role in regulating the advertising that we see all around us on a day-to-day basis, our purpose is to make advertisements responsible, and our ambition is to make every UK ad a responsible ad. In late 2023, we finalised our new five-year strategy, AI-Assisted Collective Ad Regulation which set out our strategic decisions in areas including operational transformation, the Planet, and collective ad regulation. We also committed to putting people, especially the vulnerable, first, and to making sure we have the best people working with us. We are seeking a talented and forward-thinking Systems Manager who will take ownership of the next phase of the ASA s digital transformation, working directly with the Senior Management Team. You will advance our cloud migration plans while delivering an IT function that enables an agile and effective working environment. You will also support the Data Science team, particularly its work using AI to regulate online advertising through the ASA s Active Ad Monitoring System. Our successful candidate will have excellent people management and communication skills and be able to explain technical information to non-technical stakeholders. You will have the ability to drive continuous improvement whilst delivering an exceptional customer experience in an innovative and mission driven environment, where collaboration, respect and work-life balance are valued. The ASA is committed to being a diverse and inclusive organisation and we welcome applications from all sections of the community. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, gender identity or expression, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex or sexual orientation. We operate a hybrid working model and attendance at our office in Shoreditch is required for a minimum of 40% of your monthly contracted hours. If you have the skills and ambition to successfully lead the ongoing transformation of our IT infrastructure whilst delivering an exceptional customer experience, we very much look forward to hearing from you. How to apply: If you are interested in applying for this role, please review the job description below and complete the online questions outlining how you meet the requirements of the role and how you can contribute to the success of the Systems Team. Please ensure that you provide all the information required on the online form as we do not accept CV's or attachments and cannot edit applications. Please do not enter your name in any of the fields unless asked to do so. This is to help our managers to shortlist applications without knowing your name, gender, ethnicity or nationality. Thank you for your co-operation. Please note we do not have a sponsorship licence and are unable to sponsor visas.
Key Account Manager - High end interior products into independent retailers (Field / home based based) Area: London The Role of Key Account Manager This is a field / home based role. As Key Account Manager you will be representing one of the most revered and prestigious decorative interior product brands in the market. This role is focussed around account management and you will be tasked with developing commercial relationships with circa 100 independent retailers. You will also strategically identify new Key Accounts and retail partners and onboard them. Specifically, you will work with your customers enhancing brand development. Using your consultative account management skills, you will develop brand exposure and revenue by looking for incremental growth opportunities within your retail accounts. This varied role will suit a polished professional that has an interest in marketing, social media and a flair for design. The Company hiring the Key Account Manager Our client are market leading high manufacturer of stunning interior products and are synonymous with prestige, quality and operate at the premium end of the market. With a legacy of over 100 years they have become an 'employer of choice' and have won numerous industry and independent awards for both their credentials as an employer and manufacturer. With eco-friendly manufacturing facilities, they bring to the market products that are on-trend, design-led and innovative. This is a rare opportunity to join one of the leading employers in the UK. The successful Key Account Manager will benefit from superb training and development and future progressive opportunities. The Candidate for the Key Account Manager role Experience selling flooring into independent retailers (backgrounds in KBB, kitchens, flooring, bathrooms, carpets Polished, commercially astute Strong negotiation and relationship building qualities Outside of this, my client will consider commercially astute field sales professional of high calibre. The Package on offer for the Key Account Manager up to 45,000 - 50,000 basic 70K - 90K OTE realistic in year one uncapped Wide choice of company car Private healthcare 28 days holiday plus bank holidays Stakeholder pension Ref CPJ1723
Sep 01, 2025
Full time
Key Account Manager - High end interior products into independent retailers (Field / home based based) Area: London The Role of Key Account Manager This is a field / home based role. As Key Account Manager you will be representing one of the most revered and prestigious decorative interior product brands in the market. This role is focussed around account management and you will be tasked with developing commercial relationships with circa 100 independent retailers. You will also strategically identify new Key Accounts and retail partners and onboard them. Specifically, you will work with your customers enhancing brand development. Using your consultative account management skills, you will develop brand exposure and revenue by looking for incremental growth opportunities within your retail accounts. This varied role will suit a polished professional that has an interest in marketing, social media and a flair for design. The Company hiring the Key Account Manager Our client are market leading high manufacturer of stunning interior products and are synonymous with prestige, quality and operate at the premium end of the market. With a legacy of over 100 years they have become an 'employer of choice' and have won numerous industry and independent awards for both their credentials as an employer and manufacturer. With eco-friendly manufacturing facilities, they bring to the market products that are on-trend, design-led and innovative. This is a rare opportunity to join one of the leading employers in the UK. The successful Key Account Manager will benefit from superb training and development and future progressive opportunities. The Candidate for the Key Account Manager role Experience selling flooring into independent retailers (backgrounds in KBB, kitchens, flooring, bathrooms, carpets Polished, commercially astute Strong negotiation and relationship building qualities Outside of this, my client will consider commercially astute field sales professional of high calibre. The Package on offer for the Key Account Manager up to 45,000 - 50,000 basic 70K - 90K OTE realistic in year one uncapped Wide choice of company car Private healthcare 28 days holiday plus bank holidays Stakeholder pension Ref CPJ1723
Product Marketing Lead (Life Sciences) Internally this role is known as Scientific Product Marketing Lead £73,000 - £80,000plus Reports to: Head of Growth Marketing Cancer Tools Directorate: Directorate Contract: Permanent Hours: Full time 35 hours per week (Flexible working requests such as compressed hours can be considered depending on business need) Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: 15 September :55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible. Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Recruitment process: Screening Call, first stage competency-based interview via Microsoft Teams followed by 2nd stage face to face interview at our head office in Stratford, London. This will include a presentation/task relevant to the role. Interview date: 1st stage: 1 and 3 October, 2nd stage: 10 and 13 October 2025 At Cancer Research UK, we exist to beat cancer. We have a new exciting opportunity for an experienced, collaborative and results driven individual to join our team as a Scientific Product Marketing Lead. You will be responsible for expanding our customer base, product awareness and sales to academic researchers, as well as increasing commercial licenses to industry sectors. About the team , the research tools arm of Cancer Research UK (CRUK), is a non-profit, global community of cancer researchers, academic institutes, and professional societies, with a shared mission to accelerate cancer research. With a history of more than 40 years of managing and providing reagents to both academic and for-profit laboratories around the world, CancerTools.org has been steadfast in its mission of accelerating cancer research by making research tools widely and easily available, extending CRUKS influence to a global audience You'll bring your strong people management skills, to coach, motivate and guide a small team (c4) of Product and Senior Product Managers. You will provide key direction to deliver MQLs and driving growth to meet sales targets for our leading cancer product portfolios in specific cancer research fields. This is a great opportunity for an experienced Senior Product Marketing Manager or Product Marketing lead from a Life Science reagent background, to join a mission driven organisation and have a real impact in how we connect, collaborate and ultimately enable world class researchers to continue their life saving work. You'll be joining a growing team of individuals passionate about what they do, so we are looking for candidates who thrive in a dynamic startup environment, keen to make the role their own and grow with us. What will I be doing? Accountable for global scientific marketing, with line management and responsibility for a team of Product Marketing Managers across key cancer areas Provide strategic direction to the product marketing team to develop and manage multichannel, data-driven marketing campaigns across cancer areas to deliver on revenue targets, KPIs, within budget Responsible for strategic marketing and content strategy to optimise scientific content and campaigns across cancer research areas for Marketing qualified leads (MQL) and revenue generation (product marketing collateral, case studies, resources, webinars, global exhibition, third-party advertising, email campaigns, Search Engine Optimisation (SEO) and Pay per click advertising (PPC), market research and surveys) Monitor global competitive developments across cancer fields, to revise and direct product strategy and positioning accordingly Responsible for strategic engagement with Key Opinion Leaders, and partners, existing customers in academia and Industry to explore new avenues for growth, inform strategy and cancer portfolio improvement Steer product lifecycle management, new product launches, global pricing strategy, e-commerce optimisation and promotional activities Expand and grow qualified customer databases for prioritised cancer research areas Identify market opportunities for product additions and improvements for company-wide communication Accountable for overall reporting of KPIs, MQLs and revenue against target to the senior leadership team What are you looking for? Extensive experience in senior product marketing or senior marketing roles in the life science reagents industry (knowledge to include, minimally, antibodies, cell lines, cell culture) Exemplary communication skills, both written and verbal Demonstrable success in increasing global market share in life science product portfolios through targeted marketing strategy Line management experience Experience in setting, monitoring and delivering on marketing KPIs, sales targets and communication to management Full knowledge of using the marketing channel mix, including digital channel marketing expertise (SEO, PPC, Email, Web, Social, Third Party) PhD in a Life Science discipline or BSc/MSc with equivalent commercial research experience (cancer related fields preferred) Knowledge or experience of cancer/oncology specific products and tumour models (Cell lines, PDX, Organoids) isn't essential but would be beneficial Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our . How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check. (To be included if applicable) For more information on this career opportunity please or contact us at . For more updates on our work and careers, follow us on: and .
Sep 01, 2025
Full time
Product Marketing Lead (Life Sciences) Internally this role is known as Scientific Product Marketing Lead £73,000 - £80,000plus Reports to: Head of Growth Marketing Cancer Tools Directorate: Directorate Contract: Permanent Hours: Full time 35 hours per week (Flexible working requests such as compressed hours can be considered depending on business need) Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: 15 September :55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible. Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Recruitment process: Screening Call, first stage competency-based interview via Microsoft Teams followed by 2nd stage face to face interview at our head office in Stratford, London. This will include a presentation/task relevant to the role. Interview date: 1st stage: 1 and 3 October, 2nd stage: 10 and 13 October 2025 At Cancer Research UK, we exist to beat cancer. We have a new exciting opportunity for an experienced, collaborative and results driven individual to join our team as a Scientific Product Marketing Lead. You will be responsible for expanding our customer base, product awareness and sales to academic researchers, as well as increasing commercial licenses to industry sectors. About the team , the research tools arm of Cancer Research UK (CRUK), is a non-profit, global community of cancer researchers, academic institutes, and professional societies, with a shared mission to accelerate cancer research. With a history of more than 40 years of managing and providing reagents to both academic and for-profit laboratories around the world, CancerTools.org has been steadfast in its mission of accelerating cancer research by making research tools widely and easily available, extending CRUKS influence to a global audience You'll bring your strong people management skills, to coach, motivate and guide a small team (c4) of Product and Senior Product Managers. You will provide key direction to deliver MQLs and driving growth to meet sales targets for our leading cancer product portfolios in specific cancer research fields. This is a great opportunity for an experienced Senior Product Marketing Manager or Product Marketing lead from a Life Science reagent background, to join a mission driven organisation and have a real impact in how we connect, collaborate and ultimately enable world class researchers to continue their life saving work. You'll be joining a growing team of individuals passionate about what they do, so we are looking for candidates who thrive in a dynamic startup environment, keen to make the role their own and grow with us. What will I be doing? Accountable for global scientific marketing, with line management and responsibility for a team of Product Marketing Managers across key cancer areas Provide strategic direction to the product marketing team to develop and manage multichannel, data-driven marketing campaigns across cancer areas to deliver on revenue targets, KPIs, within budget Responsible for strategic marketing and content strategy to optimise scientific content and campaigns across cancer research areas for Marketing qualified leads (MQL) and revenue generation (product marketing collateral, case studies, resources, webinars, global exhibition, third-party advertising, email campaigns, Search Engine Optimisation (SEO) and Pay per click advertising (PPC), market research and surveys) Monitor global competitive developments across cancer fields, to revise and direct product strategy and positioning accordingly Responsible for strategic engagement with Key Opinion Leaders, and partners, existing customers in academia and Industry to explore new avenues for growth, inform strategy and cancer portfolio improvement Steer product lifecycle management, new product launches, global pricing strategy, e-commerce optimisation and promotional activities Expand and grow qualified customer databases for prioritised cancer research areas Identify market opportunities for product additions and improvements for company-wide communication Accountable for overall reporting of KPIs, MQLs and revenue against target to the senior leadership team What are you looking for? Extensive experience in senior product marketing or senior marketing roles in the life science reagents industry (knowledge to include, minimally, antibodies, cell lines, cell culture) Exemplary communication skills, both written and verbal Demonstrable success in increasing global market share in life science product portfolios through targeted marketing strategy Line management experience Experience in setting, monitoring and delivering on marketing KPIs, sales targets and communication to management Full knowledge of using the marketing channel mix, including digital channel marketing expertise (SEO, PPC, Email, Web, Social, Third Party) PhD in a Life Science discipline or BSc/MSc with equivalent commercial research experience (cancer related fields preferred) Knowledge or experience of cancer/oncology specific products and tumour models (Cell lines, PDX, Organoids) isn't essential but would be beneficial Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our . How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check. (To be included if applicable) For more information on this career opportunity please or contact us at . For more updates on our work and careers, follow us on: and .
Event Manager; London; 11-month contract; £25.41 ph paye;35 hours per week; Inside IR35 We have a requirement for an Event Manager to support our prestigious defence sector-based client. The role will be based at the client s London based offices, with a minimum of 3 days required on site, although this could change to meet the demands of the business. There will also be some frequent travel required. Overview of role and responsibilities Engage with Senior Management and their offices for all hospitality and VIP visits Work closely with UK Public Affairs and Communications team to ensure consistent communication, visibility and best practice sharing Define the concept of in-person, hybrid or digital events according to business brief, working with internal suppliers or agencies in line with our branding guidelines. Be responsible for the event preparation and execution in the most efficient manner and according to strategic priorities. Apply our standards, be customer oriented and customize visits and events according to the stakeholder s culture, expectations and requirements. During the delivery, ensure a perfect and smooth execution by supervising the overall setup and service providers engaged for hospitality functions to ensure a high level of service. Ensure that protocol arrangements are in place at ceremonial, official, and other major events within established protocol procedures and policies. Plan and monitor expenditure, optimize costs and ensure that all purchases are compliant with our procurement policy. Ensure Health & Safety procedures are respected. Continuously improve our ways of working including sustainability, share best practices in Event and Protocol management. Report on activities and assess performance of our events and the performance of our suppliers. Undertake duties outside of normal office hours on a regular basis. Experience and Qualifications required: Academic background in Communications and Protocol or a related discipline Experience in corporate event management and protocol ( minimum 5 years) Ability to pre plan and manage large scale and high-profile events Excellent organizational skills and flexibility Knowledge in Branding, Protocol & Hospitality, Ethics & Compliance, Project management will be a plus. Great service attitude with high intercultural awareness and protocol skills, strong quality/accuracy focus (as friendly, reliable, trusted, instant service is our top business card) Able to work efficiently on very short deadlines, able to work in a fast-changing environment, calm under pressure. Ability to work on several projects simultaneously True team-player, proactive, working in a continuous improvement mindset. Strong interpersonal and communication skills. Ability to work with people from all levels, from local contractors to VIPs and senior management (external and internal) Excellent English language skills (oral and written), any additional language is a plus Ability to manage a budget, good knowledge of procurement processes. Very good knowledge of compliance regulations and processes This role also requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation of our clients success, reputation and sustainable growth Morson is acting as an employment business in relation to this vacancy.
Sep 01, 2025
Contractor
Event Manager; London; 11-month contract; £25.41 ph paye;35 hours per week; Inside IR35 We have a requirement for an Event Manager to support our prestigious defence sector-based client. The role will be based at the client s London based offices, with a minimum of 3 days required on site, although this could change to meet the demands of the business. There will also be some frequent travel required. Overview of role and responsibilities Engage with Senior Management and their offices for all hospitality and VIP visits Work closely with UK Public Affairs and Communications team to ensure consistent communication, visibility and best practice sharing Define the concept of in-person, hybrid or digital events according to business brief, working with internal suppliers or agencies in line with our branding guidelines. Be responsible for the event preparation and execution in the most efficient manner and according to strategic priorities. Apply our standards, be customer oriented and customize visits and events according to the stakeholder s culture, expectations and requirements. During the delivery, ensure a perfect and smooth execution by supervising the overall setup and service providers engaged for hospitality functions to ensure a high level of service. Ensure that protocol arrangements are in place at ceremonial, official, and other major events within established protocol procedures and policies. Plan and monitor expenditure, optimize costs and ensure that all purchases are compliant with our procurement policy. Ensure Health & Safety procedures are respected. Continuously improve our ways of working including sustainability, share best practices in Event and Protocol management. Report on activities and assess performance of our events and the performance of our suppliers. Undertake duties outside of normal office hours on a regular basis. Experience and Qualifications required: Academic background in Communications and Protocol or a related discipline Experience in corporate event management and protocol ( minimum 5 years) Ability to pre plan and manage large scale and high-profile events Excellent organizational skills and flexibility Knowledge in Branding, Protocol & Hospitality, Ethics & Compliance, Project management will be a plus. Great service attitude with high intercultural awareness and protocol skills, strong quality/accuracy focus (as friendly, reliable, trusted, instant service is our top business card) Able to work efficiently on very short deadlines, able to work in a fast-changing environment, calm under pressure. Ability to work on several projects simultaneously True team-player, proactive, working in a continuous improvement mindset. Strong interpersonal and communication skills. Ability to work with people from all levels, from local contractors to VIPs and senior management (external and internal) Excellent English language skills (oral and written), any additional language is a plus Ability to manage a budget, good knowledge of procurement processes. Very good knowledge of compliance regulations and processes This role also requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation of our clients success, reputation and sustainable growth Morson is acting as an employment business in relation to this vacancy.
Sales Specialist London/ Birmingham/ Manchester My Client a leading Telecoms Company is looking for an experienced Sales Specialist to join their Secure Workforce Solutions team, focusing on strategic customer migrations for supporting strategic migrations for NHS and public sector clients. This role is pivotal in helping organisations transition from legacy infrastructure to modern cloud-based , VOIP and fibre solutions This is a high-impact role where you'll drive revenue growth, build strong customer relationships, and deliver tailored solutions that meet evolving business needs. There are 3 Positions available and the role can be based in London or Birmingham or Manchester Key Responsibilities: Develop and execute strategic migration and cease plans with Account Managers. Build and manage a robust sales pipeline, achieving volume-based targets. Deliver customer-centric solutions with strong ROI and profitability. Maintain broad architectural knowledge to influence internal and external stakeholders. Collaborate with finance and pricing teams to optimise deal margins. Act as a BT ambassador, driving customer satisfaction and advocacy. What You'll Bring: 5+ years of proven sales success, with at least 3 years in specialist sales within telecoms or MSPs. Strong commercial acumen and analytical skills, including P&L understanding. Ability to engage at board level and influence strategic decisions. Experience with recognised sales methodologies (e.g., MEDDIC). Excellent communication, negotiation, and presentation skills. Willingness to travel and work from customer sites. Please apply with your updated CV if the role is of interest
Sep 01, 2025
Contractor
Sales Specialist London/ Birmingham/ Manchester My Client a leading Telecoms Company is looking for an experienced Sales Specialist to join their Secure Workforce Solutions team, focusing on strategic customer migrations for supporting strategic migrations for NHS and public sector clients. This role is pivotal in helping organisations transition from legacy infrastructure to modern cloud-based , VOIP and fibre solutions This is a high-impact role where you'll drive revenue growth, build strong customer relationships, and deliver tailored solutions that meet evolving business needs. There are 3 Positions available and the role can be based in London or Birmingham or Manchester Key Responsibilities: Develop and execute strategic migration and cease plans with Account Managers. Build and manage a robust sales pipeline, achieving volume-based targets. Deliver customer-centric solutions with strong ROI and profitability. Maintain broad architectural knowledge to influence internal and external stakeholders. Collaborate with finance and pricing teams to optimise deal margins. Act as a BT ambassador, driving customer satisfaction and advocacy. What You'll Bring: 5+ years of proven sales success, with at least 3 years in specialist sales within telecoms or MSPs. Strong commercial acumen and analytical skills, including P&L understanding. Ability to engage at board level and influence strategic decisions. Experience with recognised sales methodologies (e.g., MEDDIC). Excellent communication, negotiation, and presentation skills. Willingness to travel and work from customer sites. Please apply with your updated CV if the role is of interest
Technical Service Delivery Manager Hybrid - Locations: Greater Manchester, South West, Northamptonshire or London Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long-term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast growing business. Key Responsibilities: Service Delivery Excellence Own operational targets and ensure services are running smoothly, securely, and efficiently. Use ITSM tools to log, track, and resolve issues with precision. Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your bread and butter. Work across infrastructure and cloud (Azure, AWS) to provide hands on technical guidance when needed. Champion service excellence across Microsoft, AD, O365, Networking, and cloud infrastructure. Customer Relationship Management Lead regular service review meetings and act as the go-to contact for your portfolio of clients. Build lasting relationships by understanding each client's goals, pain points, and success metrics. Handle escalations like a pro and mitigate risks before they become issues. Data-Driven Reporting Monitor and report SLA metrics transparency is key. Create detailed service reports and forecasts to guide strategic planning. Keep documentation airtight and current. Collaboration & Growth Work alongside sales and solution architects to identify service growth opportunities. Shape IT strategies and roadmaps aligned to client needs and industry trends. Mentor service delivery colleagues and contribute to a high-performance culture. Process & Problem Solving Dig deep into root causes, streamline processes, and drive service innovation. Work cross-functionally to create smarter workflows and enhance client outcomes. Continuous Improvement Actively participate in workshops, training, and process reviews. Help design and implement service delivery best practices. Experience Required: Experience in a Service Delivery role (ideally in an MSP or multi-client environment). Experience in a leadership or managerial capacity. Proven ability to manage medium to large scale client environments (500+ users). Experience across Microsoft stack, networking (WAN, LAN, SD-WAN, Wi-Fi), infrastructure, and cloud (Azure, AWS). Outstanding communication, problem-solving, and stakeholder management skills. Passion for service excellence and a proactive approach to continuous improvement. Advantageous: ITIL qualification (intermediate or higher preferred). Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday (rising to 30), plus bank holidays and optional unpaid leave. Career development through a structured mentoring and progression plan. If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Sep 01, 2025
Full time
Technical Service Delivery Manager Hybrid - Locations: Greater Manchester, South West, Northamptonshire or London Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long-term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast growing business. Key Responsibilities: Service Delivery Excellence Own operational targets and ensure services are running smoothly, securely, and efficiently. Use ITSM tools to log, track, and resolve issues with precision. Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your bread and butter. Work across infrastructure and cloud (Azure, AWS) to provide hands on technical guidance when needed. Champion service excellence across Microsoft, AD, O365, Networking, and cloud infrastructure. Customer Relationship Management Lead regular service review meetings and act as the go-to contact for your portfolio of clients. Build lasting relationships by understanding each client's goals, pain points, and success metrics. Handle escalations like a pro and mitigate risks before they become issues. Data-Driven Reporting Monitor and report SLA metrics transparency is key. Create detailed service reports and forecasts to guide strategic planning. Keep documentation airtight and current. Collaboration & Growth Work alongside sales and solution architects to identify service growth opportunities. Shape IT strategies and roadmaps aligned to client needs and industry trends. Mentor service delivery colleagues and contribute to a high-performance culture. Process & Problem Solving Dig deep into root causes, streamline processes, and drive service innovation. Work cross-functionally to create smarter workflows and enhance client outcomes. Continuous Improvement Actively participate in workshops, training, and process reviews. Help design and implement service delivery best practices. Experience Required: Experience in a Service Delivery role (ideally in an MSP or multi-client environment). Experience in a leadership or managerial capacity. Proven ability to manage medium to large scale client environments (500+ users). Experience across Microsoft stack, networking (WAN, LAN, SD-WAN, Wi-Fi), infrastructure, and cloud (Azure, AWS). Outstanding communication, problem-solving, and stakeholder management skills. Passion for service excellence and a proactive approach to continuous improvement. Advantageous: ITIL qualification (intermediate or higher preferred). Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday (rising to 30), plus bank holidays and optional unpaid leave. Career development through a structured mentoring and progression plan. If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
