A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (35 hours per week, Monday to Friday), permanent role.Based in East London for 4 days per week and working from home every Friday, this role reports into the Head of Finance, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvementsThis (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (850 units) is all local and can be covered by foot or bus. Good knowledge and understanding of CRM systems and Pyramid software would also be ideal.Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early September 2025. Only applicants who feel they meet the above criteria need apply.
Sep 04, 2025
Full time
A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (35 hours per week, Monday to Friday), permanent role.Based in East London for 4 days per week and working from home every Friday, this role reports into the Head of Finance, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvementsThis (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (850 units) is all local and can be covered by foot or bus. Good knowledge and understanding of CRM systems and Pyramid software would also be ideal.Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early September 2025. Only applicants who feel they meet the above criteria need apply.
BBS Recruitment is currently recruiting an experienced Accounts adminOfficer for a temporary position for our client based in Southwark. Duties and responsibilities of Accounts assistant Officer The role is in the Homeownership Accounts Team. Working in conjunction with the Homeownership Managers (Income)and Income Officers to maximise income using the council s financial and other housing management software packages. Admin officer role will be assisting the Accounts Officers to manage non-technical correspondence and queries from homeowners and responding to e-forms where appropriate including sending out statements and breakdowns. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. Dealing with queries from the customers about their service charge accounts, setting up & managing payment plans and chasing arrears, including making referrals for legal action. To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. Close liaison with officers and managers within Homeownership Services, Exchequer Services and other directorates of Finance and Governance. Liaison with officers from other departments and suppliers such as Housing and Modernisation, Environmental Services, Legal, Procurement, Audit (internal and external), contractors and managing agents. Liaison required with local MPs, Ward Councillors, and resident representatives regarding the provision of services. To contribute to the management of Homeownership Services reporting to the Homeownership Manager (Income)on various matters relating to the income portfolio. To identify and take on new and additional tasks that may improve services or benefit the Council. To achieve such targets that may be set for the Team by the Council and/or the Head of Homeownership Services and to ensure service provision is properly controlled and monitored. To ensure in relation to garages and other non-residential rents and service charges that appropriate rents are charged across the spectrum of tenants. To open and close accounts in accordance with procedure and under the instruction of the Homeownership Manager (Income). To follow all policies and procedures and guidelines in connection with the recovery of income across Homeownership Services. To assist the Garages Income Officer in debt recovery procedures in accordance with statute and council policy, liaising with the Income Officers as necessary. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. Working in conjunction with the Homeownership Managers (Income)and Income Officers to maximise income using the council s financial and other housing management software packages. Requirements: Experience of using a wide range of computerised packages. A proven commitment to high levels of customer service Please apply with your CV if you have relevant experience.
Sep 03, 2025
Seasonal
BBS Recruitment is currently recruiting an experienced Accounts adminOfficer for a temporary position for our client based in Southwark. Duties and responsibilities of Accounts assistant Officer The role is in the Homeownership Accounts Team. Working in conjunction with the Homeownership Managers (Income)and Income Officers to maximise income using the council s financial and other housing management software packages. Admin officer role will be assisting the Accounts Officers to manage non-technical correspondence and queries from homeowners and responding to e-forms where appropriate including sending out statements and breakdowns. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. Dealing with queries from the customers about their service charge accounts, setting up & managing payment plans and chasing arrears, including making referrals for legal action. To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. Close liaison with officers and managers within Homeownership Services, Exchequer Services and other directorates of Finance and Governance. Liaison with officers from other departments and suppliers such as Housing and Modernisation, Environmental Services, Legal, Procurement, Audit (internal and external), contractors and managing agents. Liaison required with local MPs, Ward Councillors, and resident representatives regarding the provision of services. To contribute to the management of Homeownership Services reporting to the Homeownership Manager (Income)on various matters relating to the income portfolio. To identify and take on new and additional tasks that may improve services or benefit the Council. To achieve such targets that may be set for the Team by the Council and/or the Head of Homeownership Services and to ensure service provision is properly controlled and monitored. To ensure in relation to garages and other non-residential rents and service charges that appropriate rents are charged across the spectrum of tenants. To open and close accounts in accordance with procedure and under the instruction of the Homeownership Manager (Income). To follow all policies and procedures and guidelines in connection with the recovery of income across Homeownership Services. To assist the Garages Income Officer in debt recovery procedures in accordance with statute and council policy, liaising with the Income Officers as necessary. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. Working in conjunction with the Homeownership Managers (Income)and Income Officers to maximise income using the council s financial and other housing management software packages. Requirements: Experience of using a wide range of computerised packages. A proven commitment to high levels of customer service Please apply with your CV if you have relevant experience.
Role purpose Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans. The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc. The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager. The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind s policies and procedures. Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work. Key Responsibilities Triage, onboard and support a caseload of 15-20 individuals Triage and support individuals dropping into the service for household / cost of living crisis support Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations) Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals behalf Complete emergency applications and grant applications Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management Provide housing, general money and debt management advice Provide information on employment opportunities and training support for clients Where appropriate, source warm goods for those in need Engage in outreach within the borough to encourage referrals and promote the service Signpost to other relevant services in the borough, or further afield Attend training, forums and meetings to ensure knowledge remains relevant and up to date Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally Provide updates and feedback to the broader teams Engage in multi-disciplinary meetings, both internally and externally Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure Record the results of outcome assessments and satisfaction surveys on the Views databases Work in line with triage procedures and use the referral process when referring cases to external organisations Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities Follow Hammersmith, Fulham, Ealing, and Hounslow Mind s organisational policies and guidelines Undertake additional duties that may reasonably be required to fulfil the objectives of the post Person Specification Knowledge and Experience Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams) Knowledge and understanding of mental health problems, and mental health services Experience of delivering advice and information Experience of managing complex cases and autonomously managing a caseload Experience of working with multiple agencies and attending multi-disciplinary meetings Experience of delivering desired outcomes in a timely manner Up to date knowledge and experience of safeguarding adults Understanding of the importance of monitoring and evaluation, and the ability to keep records Experience with de-escalation, recognising and mitigating risks Experience of working with challenging behaviour Listening to clients and encouraging positive steps towards self-management of crisis and recovery Skills and Abilities Relevant and up to date knowledge of welfare benefits, housing and social care Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing Excellent listening and liaison skills Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports) Ability to liaise with a range of people individuals with support needs, carers, and a range of different professionals Ability to remain calm in challenging situations and reinforce boundaries Ability to support people to manage difficult feelings, and communicate their needs effectively Knowledge of best practice for lone working, data protection and safeguarding adults Willingness to undertake training related to housing and welfare benefit A team player Ability to work on your own initiative Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders Strong organisation and administrative skills The drive to motivate self and others to achieve positive outcomes Flexibility in overall approach to work Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies Strong sense of self, and ability to set and maintain boundaries Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice Ability to plan and prioritise your own workload Desirable Lived experience of mental health problems, and of using mental health services
Sep 03, 2025
Full time
Role purpose Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans. The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc. The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager. The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind s policies and procedures. Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work. Key Responsibilities Triage, onboard and support a caseload of 15-20 individuals Triage and support individuals dropping into the service for household / cost of living crisis support Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations) Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals behalf Complete emergency applications and grant applications Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management Provide housing, general money and debt management advice Provide information on employment opportunities and training support for clients Where appropriate, source warm goods for those in need Engage in outreach within the borough to encourage referrals and promote the service Signpost to other relevant services in the borough, or further afield Attend training, forums and meetings to ensure knowledge remains relevant and up to date Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally Provide updates and feedback to the broader teams Engage in multi-disciplinary meetings, both internally and externally Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure Record the results of outcome assessments and satisfaction surveys on the Views databases Work in line with triage procedures and use the referral process when referring cases to external organisations Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities Follow Hammersmith, Fulham, Ealing, and Hounslow Mind s organisational policies and guidelines Undertake additional duties that may reasonably be required to fulfil the objectives of the post Person Specification Knowledge and Experience Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams) Knowledge and understanding of mental health problems, and mental health services Experience of delivering advice and information Experience of managing complex cases and autonomously managing a caseload Experience of working with multiple agencies and attending multi-disciplinary meetings Experience of delivering desired outcomes in a timely manner Up to date knowledge and experience of safeguarding adults Understanding of the importance of monitoring and evaluation, and the ability to keep records Experience with de-escalation, recognising and mitigating risks Experience of working with challenging behaviour Listening to clients and encouraging positive steps towards self-management of crisis and recovery Skills and Abilities Relevant and up to date knowledge of welfare benefits, housing and social care Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing Excellent listening and liaison skills Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports) Ability to liaise with a range of people individuals with support needs, carers, and a range of different professionals Ability to remain calm in challenging situations and reinforce boundaries Ability to support people to manage difficult feelings, and communicate their needs effectively Knowledge of best practice for lone working, data protection and safeguarding adults Willingness to undertake training related to housing and welfare benefit A team player Ability to work on your own initiative Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders Strong organisation and administrative skills The drive to motivate self and others to achieve positive outcomes Flexibility in overall approach to work Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies Strong sense of self, and ability to set and maintain boundaries Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice Ability to plan and prioritise your own workload Desirable Lived experience of mental health problems, and of using mental health services
Field Collections Officer - B2B Debt Recovery Scotland £29,000 base + £5,000 car allowance + Bonus Private Health, Strong Pension, Generous Holidays from Day One Field-Based Global Energy Company If you've got experience collecting payments face-to-face and know how to handle difficult conversations with tact and empathy, this is your chance to join a global company that invests in your training, rewards performance, and offers genuine long-term career opportunities. What You'll Be Doing Visiting business premises across the South East to discuss overdue accounts and find solutions that work for both sides Negotiating realistic repayment plans and, when necessary, executing warrants Taking meter readings, gathering key account info, and assessing customer vulnerability Keeping accurate records of visits, agreements, and account status Building trust with customers while protecting revenue for the company What You'll Need Proven experience in field-based debt collection, credit control, or cash collection (B2B or energy sector experience ideal) Strong negotiation and listening skills - you can de-escalate, problem-solve, and close agreements Full UK driving licence and your own reliable vehicle Professional approach, with the ability to balance firmness and empathy Prepared to pass FCA checks, DBS screening, and a credit history review ? What's On Offer £29,000 basic salary £5,000 annual car allowance Performance bonus on top of base pay Private health cover Above-average pension Generous holiday allowance from day one Ongoing training, career progression, and the backing of a major global energy brand How to Apply If you've got the field collections experience and the people skills to match, send your CV to and let's talk. This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No View our Privacy Policy and Candidate Privacy Notice
Sep 01, 2025
Full time
Field Collections Officer - B2B Debt Recovery Scotland £29,000 base + £5,000 car allowance + Bonus Private Health, Strong Pension, Generous Holidays from Day One Field-Based Global Energy Company If you've got experience collecting payments face-to-face and know how to handle difficult conversations with tact and empathy, this is your chance to join a global company that invests in your training, rewards performance, and offers genuine long-term career opportunities. What You'll Be Doing Visiting business premises across the South East to discuss overdue accounts and find solutions that work for both sides Negotiating realistic repayment plans and, when necessary, executing warrants Taking meter readings, gathering key account info, and assessing customer vulnerability Keeping accurate records of visits, agreements, and account status Building trust with customers while protecting revenue for the company What You'll Need Proven experience in field-based debt collection, credit control, or cash collection (B2B or energy sector experience ideal) Strong negotiation and listening skills - you can de-escalate, problem-solve, and close agreements Full UK driving licence and your own reliable vehicle Professional approach, with the ability to balance firmness and empathy Prepared to pass FCA checks, DBS screening, and a credit history review ? What's On Offer £29,000 basic salary £5,000 annual car allowance Performance bonus on top of base pay Private health cover Above-average pension Generous holiday allowance from day one Ongoing training, career progression, and the backing of a major global energy brand How to Apply If you've got the field collections experience and the people skills to match, send your CV to and let's talk. This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No View our Privacy Policy and Candidate Privacy Notice
Braintree District Council has a great opportunity for a Senior Revenues Officer to join our Finance team in Braintree, Essex. Location: Braintree, Essex, CM7 9HB Salary: £31,284 to £40,212 per annum Job Type: Full-Time, Permanent Closing Date: Wednesday 3rd September About Us: Braintree is an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the district located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community. Senior Revenues Officer The Role: An exciting opportunity has arisen for a Senior Revenues Officer to join our Exchequer team. Senior Revenues Officer The Responsibilities: - Taking a lead on delivering the service to bill and collect Council Tax and Business Rates, you will maintain the Non-Domestic Rate and Council Tax property databases, liaise with customers and provide supervision to the Revenues & Recovery team - You will also attend court hearings and valuations tribunals and look after the more complex areas of Council Tax and Business Rates, including resolving disputes and complaints - You will be responsible for processing enforcement agents Batch Importing, Refunds, Automated Direct Debit Amendment and Cancellation Service (ADDACS), and Automated Direct Debit Instruction Service (AUDDIS) files for Council Tax, Business rates and Sundry Debtors, ensuring that accounts are kept up to date, as well co-ordinating and responding to Freedom of Information requests - You will also provide support, guidance and coaching to the Revenues Officers and Assistants and supervise the team s work in the absence of the Service Manager - Hybrid working is available in this role, (a mix of home/office working), but you will be expected to be in the office weekly and attend Court as and when required Senior Revenues Officer You: - You will have an IRRV qualification, along with 3 years experience of working in a Revenues environment and dealing with Council Tax, Business Rates and Sundry Debtors - You will also have experience of presenting at Magistrate Court hearings and Valuation Tribunals, as well as dealing with complex disputes and complaints - You will have detailed knowledge of Council Tax, Business Rates legislation and Revenues systems, and a good understanding of court rules and tribunal procedures - Good organisational and IT skills are a must, along with the ability to work unsupervised to meet deadlines - You will also have great interpersonal, communication and customer service skills, with the ability to coach and develop team members - Salary progression will be dependent on IRRV accreditation Senior Revenues Officer Benefits: Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward thinking approach which is led by our staff. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Some of the benefits of working for Braintree District Council are: - Competitive pay and benefits - Local government pension scheme - Learning and development for all staff - Staff discounts at local businesses - Staff recognition schemes - Extensive health and wellbeing programme including discounted gym membership Closing date for receipt of applications is midnight on Wednesday 3rd September. If you re ready to make a meaningful impact in our community and lead a team dedicated to excellence, we d love to hear from you. Apply today for the Senior Revenues Officer role and join us in shaping a vibrant, clean, and welcoming district for everyone.
Sep 01, 2025
Full time
Braintree District Council has a great opportunity for a Senior Revenues Officer to join our Finance team in Braintree, Essex. Location: Braintree, Essex, CM7 9HB Salary: £31,284 to £40,212 per annum Job Type: Full-Time, Permanent Closing Date: Wednesday 3rd September About Us: Braintree is an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the district located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community. Senior Revenues Officer The Role: An exciting opportunity has arisen for a Senior Revenues Officer to join our Exchequer team. Senior Revenues Officer The Responsibilities: - Taking a lead on delivering the service to bill and collect Council Tax and Business Rates, you will maintain the Non-Domestic Rate and Council Tax property databases, liaise with customers and provide supervision to the Revenues & Recovery team - You will also attend court hearings and valuations tribunals and look after the more complex areas of Council Tax and Business Rates, including resolving disputes and complaints - You will be responsible for processing enforcement agents Batch Importing, Refunds, Automated Direct Debit Amendment and Cancellation Service (ADDACS), and Automated Direct Debit Instruction Service (AUDDIS) files for Council Tax, Business rates and Sundry Debtors, ensuring that accounts are kept up to date, as well co-ordinating and responding to Freedom of Information requests - You will also provide support, guidance and coaching to the Revenues Officers and Assistants and supervise the team s work in the absence of the Service Manager - Hybrid working is available in this role, (a mix of home/office working), but you will be expected to be in the office weekly and attend Court as and when required Senior Revenues Officer You: - You will have an IRRV qualification, along with 3 years experience of working in a Revenues environment and dealing with Council Tax, Business Rates and Sundry Debtors - You will also have experience of presenting at Magistrate Court hearings and Valuation Tribunals, as well as dealing with complex disputes and complaints - You will have detailed knowledge of Council Tax, Business Rates legislation and Revenues systems, and a good understanding of court rules and tribunal procedures - Good organisational and IT skills are a must, along with the ability to work unsupervised to meet deadlines - You will also have great interpersonal, communication and customer service skills, with the ability to coach and develop team members - Salary progression will be dependent on IRRV accreditation Senior Revenues Officer Benefits: Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward thinking approach which is led by our staff. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Some of the benefits of working for Braintree District Council are: - Competitive pay and benefits - Local government pension scheme - Learning and development for all staff - Staff discounts at local businesses - Staff recognition schemes - Extensive health and wellbeing programme including discounted gym membership Closing date for receipt of applications is midnight on Wednesday 3rd September. If you re ready to make a meaningful impact in our community and lead a team dedicated to excellence, we d love to hear from you. Apply today for the Senior Revenues Officer role and join us in shaping a vibrant, clean, and welcoming district for everyone.
Credit Controller Salary up to 28,000 Permanent Fully onsite Astute Recruitment are hiring on behalf of our client for an experienced Credit Controller based in Ilkeston. Our client is seeking a proactive and confident Credit Controller to join their team on a full-time, fully onsite basis. This is a fantastic opportunity for someone who enjoys chasing debts, managing accounts, and maintaining strong client relationships. Key Responsibilities: Proactively chase outstanding debts via phone and email Maintain accurate records of all credit control activity Liaise with clients to resolve queries and ensure timely payments Monitor accounts to identify overdue payments and take appropriate action Support the finance team with reporting and accounts management Requirements: Proven experience in credit control or debt management Confident on the phone with excellent communication skills Strong organisational and time management abilities Experience with accounting or invoicing software is desirable Other roles you may have applied for: Collections Officer, Debt Recovery Officer, Credit Analyst, Accounts Receivable Specialist, Credit Administrator, Billing Coordinator
Sep 01, 2025
Full time
Credit Controller Salary up to 28,000 Permanent Fully onsite Astute Recruitment are hiring on behalf of our client for an experienced Credit Controller based in Ilkeston. Our client is seeking a proactive and confident Credit Controller to join their team on a full-time, fully onsite basis. This is a fantastic opportunity for someone who enjoys chasing debts, managing accounts, and maintaining strong client relationships. Key Responsibilities: Proactively chase outstanding debts via phone and email Maintain accurate records of all credit control activity Liaise with clients to resolve queries and ensure timely payments Monitor accounts to identify overdue payments and take appropriate action Support the finance team with reporting and accounts management Requirements: Proven experience in credit control or debt management Confident on the phone with excellent communication skills Strong organisational and time management abilities Experience with accounting or invoicing software is desirable Other roles you may have applied for: Collections Officer, Debt Recovery Officer, Credit Analyst, Accounts Receivable Specialist, Credit Administrator, Billing Coordinator
About the role You will be responsible for collecting debt for the Council. The main purpose of the role: Assist the Debt Recovery Officer with the collection of outstanding debt. Specific duties and responsibilities The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area. The duties are: Control and reconciliation of the system. Provide assistance, advice and training (as required). Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy). Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements. Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings. Managing direct debits. Experience Has worked in a Local Government Environment.At least 1 year in Debt Management/Recovery. Has accounts receivable experience within a large multi-functional organisation. A working knowledge of CIVICA Financials.Dealing with Debt Recovery Agents/Solicitors. Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant
Sep 01, 2025
Contractor
About the role You will be responsible for collecting debt for the Council. The main purpose of the role: Assist the Debt Recovery Officer with the collection of outstanding debt. Specific duties and responsibilities The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area. The duties are: Control and reconciliation of the system. Provide assistance, advice and training (as required). Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy). Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements. Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings. Managing direct debits. Experience Has worked in a Local Government Environment.At least 1 year in Debt Management/Recovery. Has accounts receivable experience within a large multi-functional organisation. A working knowledge of CIVICA Financials.Dealing with Debt Recovery Agents/Solicitors. Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant
Adecco are pleased to be recruiting for an Operations Support Manager post on behalf of Lincolnshire Police. Location: Grantham Station, Swingbridge Road, Lincolnshire, NG31 7XT Role Details: Temporary Assignment until March 2026 Salary: 20.09 per hour Hours: 37 hours per week Working Pattern: Monday-Thursday: 08:30 - 16:30 Friday: 08:30 - 16:00 Office Based Job Purpose: The postholder will be responsible for managing a variety of support functions across the Force. You will ensure the delivery of a high-quality, customer-focused support service that underpins the strategic aims of Lincolnshire Police and the Police & Crime Commissioner. As one of three Support Services Managers, you will supervise, coordinate and develop staff, oversee workloads, and manage specialist areas such as seized evidential property, equipment provision, purchasing, caretaking and courier services, support services, and budget management. Each role will include a defined specialism, for example crime/operational/major incident budgets, uniform stores and vehicle recovery, or covert accounts. The role supports the Business Support Manager and requires adherence to Force Values and the Code of Ethics. Core Responsibilities: Deliver effective support services to Force departments. Provide positive leadership and supervision to staff, including PDRs, training and recruitment. Manage day-to-day resources, staff welfare, leave, and absence. Ensure completion of mandatory training such as Health & Safety and Data Protection. Implement changes in response to evolving demand, legislation, or internal needs. Manage service performance against Force standards and policies. Control and forecast devolved budgets, authorising requisitions and monitoring spend. Oversee contracts for services such as stationery, furniture, and vehicle recovery. Manage stock control procedures. Act as a contact for facilities, building maintenance, H&S, security systems, and contractors. Attend Force, regional and national meetings as required. Respond to correspondence, complaints, and public queries. Operate and reconcile petty cash accounts and raise debtor accounts. Manage evidential property including firearms, drugs, cash and valuables, maintaining records in the NICHE system and arranging specialist disposals. Carry out six-monthly audits of property management stores. Provide resilience across Support Services and deputise for the Business Support Manager when required. Requirements: NVQ Level 3 in Business Administration, Finance, or equivalent Management and supervision of staff including motivation and development Management of a diverse portfolio of services Effective budget management within timeframes Experience of managing change and achieving efficiency savings Strong IT skills including Microsoft Office and O365 Ability to produce clear, concise reports High attention to detail with strong analytical and numerical skills Excellent organisational and workload planning skills Strong leadership and problem-solving skills Ability to build strong relationships across the organisation, including senior officers Knowledge of procurement and financial regulations Understanding of the organisation's strategic vision If you have the skills for this role, please apply. If your CV is shortlisted, an Adecco Consultant will be in touch to discuss submitting an application to the Force. Please note, due to Police Criteria, you must have lived in the UK for at least the last 3 years continuously to apply for this role. Anything less will not be considered. Any Job Offer made by the Force will be subject to Police Vetting. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 01, 2025
Seasonal
Adecco are pleased to be recruiting for an Operations Support Manager post on behalf of Lincolnshire Police. Location: Grantham Station, Swingbridge Road, Lincolnshire, NG31 7XT Role Details: Temporary Assignment until March 2026 Salary: 20.09 per hour Hours: 37 hours per week Working Pattern: Monday-Thursday: 08:30 - 16:30 Friday: 08:30 - 16:00 Office Based Job Purpose: The postholder will be responsible for managing a variety of support functions across the Force. You will ensure the delivery of a high-quality, customer-focused support service that underpins the strategic aims of Lincolnshire Police and the Police & Crime Commissioner. As one of three Support Services Managers, you will supervise, coordinate and develop staff, oversee workloads, and manage specialist areas such as seized evidential property, equipment provision, purchasing, caretaking and courier services, support services, and budget management. Each role will include a defined specialism, for example crime/operational/major incident budgets, uniform stores and vehicle recovery, or covert accounts. The role supports the Business Support Manager and requires adherence to Force Values and the Code of Ethics. Core Responsibilities: Deliver effective support services to Force departments. Provide positive leadership and supervision to staff, including PDRs, training and recruitment. Manage day-to-day resources, staff welfare, leave, and absence. Ensure completion of mandatory training such as Health & Safety and Data Protection. Implement changes in response to evolving demand, legislation, or internal needs. Manage service performance against Force standards and policies. Control and forecast devolved budgets, authorising requisitions and monitoring spend. Oversee contracts for services such as stationery, furniture, and vehicle recovery. Manage stock control procedures. Act as a contact for facilities, building maintenance, H&S, security systems, and contractors. Attend Force, regional and national meetings as required. Respond to correspondence, complaints, and public queries. Operate and reconcile petty cash accounts and raise debtor accounts. Manage evidential property including firearms, drugs, cash and valuables, maintaining records in the NICHE system and arranging specialist disposals. Carry out six-monthly audits of property management stores. Provide resilience across Support Services and deputise for the Business Support Manager when required. Requirements: NVQ Level 3 in Business Administration, Finance, or equivalent Management and supervision of staff including motivation and development Management of a diverse portfolio of services Effective budget management within timeframes Experience of managing change and achieving efficiency savings Strong IT skills including Microsoft Office and O365 Ability to produce clear, concise reports High attention to detail with strong analytical and numerical skills Excellent organisational and workload planning skills Strong leadership and problem-solving skills Ability to build strong relationships across the organisation, including senior officers Knowledge of procurement and financial regulations Understanding of the organisation's strategic vision If you have the skills for this role, please apply. If your CV is shortlisted, an Adecco Consultant will be in touch to discuss submitting an application to the Force. Please note, due to Police Criteria, you must have lived in the UK for at least the last 3 years continuously to apply for this role. Anything less will not be considered. Any Job Offer made by the Force will be subject to Police Vetting. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Finance Manager London, SW8 (hybrid) The Organisation Bats are remarkable and essential to our environment. The Bat Conservation Trust (BCT) is the foremost non-governmental organisation dedicated to bat conservation and habitat protection. Our mission is to work collaboratively and with a diversity of people to achieve resilient populations of bats and improve their habitats in an ever-changing world. BCT actively works on a range of initiatives to create a better world for bats. We're passionate about preserving these unique creatures and are committed to welcoming like-minded individuals who share our dedication. We are now looking for a Finance Manager to join us on a full-time, permanent basis, working 37.5 hours per week. The Benefits - Salary of £37,000 £41,000 per annum, depending on experience - 25 days' annual leave, plus Bank Holidays, increasing with service - Flexible working arrangements, including a hybrid working policy - Defined contributory pension scheme with 4% employer contribution - Employee Assistance Programme offering 24/7 support and counselling - Time off for volunteering opportunities - Learning and development opportunities, including funding for personal growth - Occupational sick pay - Eye Care Vouchers - Cycle to Work scheme - Travel season ticket loans - Interest free IT finance loans - Free parking at our Battersea office (subject to availability) This is a fantastic opportunity for a qualified accountant with experience in the charity sector to join our leading conservation charity. This is your chance to step into a career-defining role where you'll shape a fresh, modern finance function and be the driving force behind lasting, positive change across our organisation that s ready to evolve and grow. What's more, you will discover genuine flexibility through our hybrid working approach, empowering you to shape a work-life balance that supports your wellbeing, productivity, and personal commitments. So, if you want to use your financial acumen to support vital conservation work, read on and apply today! The Role As our Finance Manager, you will lead financial management across the organisation, ensuring processes are robust, compliant and supportive of organisational goals. Specifically, you will play a key role in transitioning finance responsibilities from an outsourced model to an in-house system, supporting the CEO and Head of Operations to improve processes, manage budgets, deliver management accounts, and prepare for audits. Taking ownership of the budgeting cycle, you will maintain robust financial records, uphold internal controls, and work proactively with budget holders to produce timely and insightful reports that inform strategic and operational decisions. Your expertise will also support our income generation efforts, advising on full cost recovery, assessing financial implications of funding proposals, and ensuring all grants and contracts are managed in line with financial and regulatory requirements. Additionally, you will: - Manage the grants and contracts schedule, ensuring claims are submitted on time - Support the year-end accounts and audit process - Reconcile accounts and manage VAT returns, payroll allocations, and control accounts - Prepare financial papers for the Board of Trustees and attend relevant meetings - Respond to staff queries, provide finance training, and support policy development - Monitor aged debtors and creditors, ensure data protection compliance, and maintain financial relationships with external partners - Contribute to strategic objectives and quarterly reporting, with potential line management of the bookkeeper About You To be considered as a Finance Manager, you will need: - To be a qualified accountant (ACA, ACCA, CIMA, or equivalent) or QBE - Experience in a similar finance role - Significant experience in financial management and budgeting - A successful track record of managing projects - Experience of working in finance in the charity sector - Experience of project planning or budgeting software - Knowledge of charity accounts and SORP requirements - An understanding of restricted vs unrestricted income, and VAT treatment - Proficiency with financial software (currently SAGE) and Microsoft Excel - The ability to develop and maintain financial tracking systems - High attention to detail and accuracy - Excellent problem-solving skills The closing date for this role is 9am on Friday 5th September 2025. Other organisations may call this role Finance Lead, Financial Controller, Financial Manager, Finance Business Partner, or Senior Finance Officer. Webrecruit and Bat Conservation Trust are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join us as a Finance Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Sep 01, 2025
Full time
Finance Manager London, SW8 (hybrid) The Organisation Bats are remarkable and essential to our environment. The Bat Conservation Trust (BCT) is the foremost non-governmental organisation dedicated to bat conservation and habitat protection. Our mission is to work collaboratively and with a diversity of people to achieve resilient populations of bats and improve their habitats in an ever-changing world. BCT actively works on a range of initiatives to create a better world for bats. We're passionate about preserving these unique creatures and are committed to welcoming like-minded individuals who share our dedication. We are now looking for a Finance Manager to join us on a full-time, permanent basis, working 37.5 hours per week. The Benefits - Salary of £37,000 £41,000 per annum, depending on experience - 25 days' annual leave, plus Bank Holidays, increasing with service - Flexible working arrangements, including a hybrid working policy - Defined contributory pension scheme with 4% employer contribution - Employee Assistance Programme offering 24/7 support and counselling - Time off for volunteering opportunities - Learning and development opportunities, including funding for personal growth - Occupational sick pay - Eye Care Vouchers - Cycle to Work scheme - Travel season ticket loans - Interest free IT finance loans - Free parking at our Battersea office (subject to availability) This is a fantastic opportunity for a qualified accountant with experience in the charity sector to join our leading conservation charity. This is your chance to step into a career-defining role where you'll shape a fresh, modern finance function and be the driving force behind lasting, positive change across our organisation that s ready to evolve and grow. What's more, you will discover genuine flexibility through our hybrid working approach, empowering you to shape a work-life balance that supports your wellbeing, productivity, and personal commitments. So, if you want to use your financial acumen to support vital conservation work, read on and apply today! The Role As our Finance Manager, you will lead financial management across the organisation, ensuring processes are robust, compliant and supportive of organisational goals. Specifically, you will play a key role in transitioning finance responsibilities from an outsourced model to an in-house system, supporting the CEO and Head of Operations to improve processes, manage budgets, deliver management accounts, and prepare for audits. Taking ownership of the budgeting cycle, you will maintain robust financial records, uphold internal controls, and work proactively with budget holders to produce timely and insightful reports that inform strategic and operational decisions. Your expertise will also support our income generation efforts, advising on full cost recovery, assessing financial implications of funding proposals, and ensuring all grants and contracts are managed in line with financial and regulatory requirements. Additionally, you will: - Manage the grants and contracts schedule, ensuring claims are submitted on time - Support the year-end accounts and audit process - Reconcile accounts and manage VAT returns, payroll allocations, and control accounts - Prepare financial papers for the Board of Trustees and attend relevant meetings - Respond to staff queries, provide finance training, and support policy development - Monitor aged debtors and creditors, ensure data protection compliance, and maintain financial relationships with external partners - Contribute to strategic objectives and quarterly reporting, with potential line management of the bookkeeper About You To be considered as a Finance Manager, you will need: - To be a qualified accountant (ACA, ACCA, CIMA, or equivalent) or QBE - Experience in a similar finance role - Significant experience in financial management and budgeting - A successful track record of managing projects - Experience of working in finance in the charity sector - Experience of project planning or budgeting software - Knowledge of charity accounts and SORP requirements - An understanding of restricted vs unrestricted income, and VAT treatment - Proficiency with financial software (currently SAGE) and Microsoft Excel - The ability to develop and maintain financial tracking systems - High attention to detail and accuracy - Excellent problem-solving skills The closing date for this role is 9am on Friday 5th September 2025. Other organisations may call this role Finance Lead, Financial Controller, Financial Manager, Finance Business Partner, or Senior Finance Officer. Webrecruit and Bat Conservation Trust are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join us as a Finance Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Temporary Income Recovery Officer role, ASAP start, office based - West Midlands Your new company We are looking for a committed and capable individual to join a large team as an Income Recovery Officer for a 3-month temporary role, with the possibility of extension depending on the outcome of a pilot initiative. This position is fully on-site at a housing office in the West Midlands. Your new role This role focusses on the collection and prevention of rent arrears within council-managed properties. You will be responsible for engaging with tenants who may be struggling financially, have received formal notices, or are facing legal action such as court proceedings or eviction. The main line of communication with customers is over the telephone, and will be incoming calls, so confidence and clarity in telephone communication are essential. You will also be expected to provide support to vulnerable tenants, helping them understand and access the assistance available. While prior knowledge of support services is beneficial, full training will be provided. What you'll need to succeed The successful candidate will have a good understanding of rent arrears and debt collection legislation, and be able to manage sensitive conversations with empathy and professionalism. A Level 2 literacy qualification is required, and candidates will be asked to complete a short literacy test as part of the recruitment process. What you'll get in return This is a fully on-site position, based at a housing office in the West Midlands. Working hours are Monday to Thursday, 9:00 AM to 5:30 PM, and Friday, 9:00 AM to 5:00 PM. You will also be paid on a weekly basis and the hourly rate is £15 per hour. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sep 01, 2025
Seasonal
Temporary Income Recovery Officer role, ASAP start, office based - West Midlands Your new company We are looking for a committed and capable individual to join a large team as an Income Recovery Officer for a 3-month temporary role, with the possibility of extension depending on the outcome of a pilot initiative. This position is fully on-site at a housing office in the West Midlands. Your new role This role focusses on the collection and prevention of rent arrears within council-managed properties. You will be responsible for engaging with tenants who may be struggling financially, have received formal notices, or are facing legal action such as court proceedings or eviction. The main line of communication with customers is over the telephone, and will be incoming calls, so confidence and clarity in telephone communication are essential. You will also be expected to provide support to vulnerable tenants, helping them understand and access the assistance available. While prior knowledge of support services is beneficial, full training will be provided. What you'll need to succeed The successful candidate will have a good understanding of rent arrears and debt collection legislation, and be able to manage sensitive conversations with empathy and professionalism. A Level 2 literacy qualification is required, and candidates will be asked to complete a short literacy test as part of the recruitment process. What you'll get in return This is a fully on-site position, based at a housing office in the West Midlands. Working hours are Monday to Thursday, 9:00 AM to 5:30 PM, and Friday, 9:00 AM to 5:00 PM. You will also be paid on a weekly basis and the hourly rate is £15 per hour. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
An opportunity has arisen for an experienced Revenues Recovery Officer to join a dedicated Council Tax Recovery Team. This role is pivotal in supporting the effective recovery of council tax, managing accounts from the Liability Order stage onwards, and maximising revenue collection. About the Role As a key member of the Billing and Recovery Team, your responsibilities will include: Negotiating and monitoring payment arrangements to secure council tax payments. Communicating with customers by telephone and in person to agree affordable repayment plans. Determining the most appropriate recovery action, such as applying for attachments of earnings or deductions from benefits. Liaising with Enforcement Agents, monitoring ongoing cases, and supporting enforcement activity. Preparing for and attending court hearings, offering support to both customers and colleagues. Referring insolvency cases for further action as required. Ensuring appropriate support is provided to vulnerable customers when agreeing repayment arrangements. Key Requirements To be successful in this role, you will need: Previous experience working within a Council Tax Enforcement or Recovery Team. Familiarity with Academy (Capita One) and/or MRI Revenues & Benefits systems. Excellent communication and negotiation skills. The ability to handle complex and sensitive cases with tact and discretion. Strong understanding of debt recovery processes and enforcement options. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 01, 2025
Contractor
An opportunity has arisen for an experienced Revenues Recovery Officer to join a dedicated Council Tax Recovery Team. This role is pivotal in supporting the effective recovery of council tax, managing accounts from the Liability Order stage onwards, and maximising revenue collection. About the Role As a key member of the Billing and Recovery Team, your responsibilities will include: Negotiating and monitoring payment arrangements to secure council tax payments. Communicating with customers by telephone and in person to agree affordable repayment plans. Determining the most appropriate recovery action, such as applying for attachments of earnings or deductions from benefits. Liaising with Enforcement Agents, monitoring ongoing cases, and supporting enforcement activity. Preparing for and attending court hearings, offering support to both customers and colleagues. Referring insolvency cases for further action as required. Ensuring appropriate support is provided to vulnerable customers when agreeing repayment arrangements. Key Requirements To be successful in this role, you will need: Previous experience working within a Council Tax Enforcement or Recovery Team. Familiarity with Academy (Capita One) and/or MRI Revenues & Benefits systems. Excellent communication and negotiation skills. The ability to handle complex and sensitive cases with tact and discretion. Strong understanding of debt recovery processes and enforcement options. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
The Role Do you see yourself making a real difference in people's lives by supporting their financial independence? Can you use your experience to help ensure fair contributions, accurate assessments, and the smooth running of client finances? Does the idea of joining a collaborative and supportive Adult Social Care team appeal to you? If yes, we have the perfect role for you! Our Personal Budgets and Client Finance (PB&CF) Service is looking for a passionate and dedicated Client Finance Officer to join our amazing team and help make a difference today. About the Role: As a Client Finance Officer , you will play an active role within the PB&CF Unit's Charging Team. Your responsibilities will include: Completing financial assessments and setting up contributions. Supporting with deferred payments, third-party top-ups, and annual assessment uplifts. Managing client finances through corporate appointeeship and deputyship. Assisting with debt management and ensuring contributions are collected effectively. Maintaining accurate case records and supporting complex cases. Contributing to service improvement and helping shape future strategy. About You: We're looking for someone enthusiastic, dedicated, and detail-focused. You'll thrive in this role if you have: A relevant degree/professional qualification, or equivalent hands-on experience. Knowledge of adult social care services, financial assessments, and/or debt recovery. Proven experience in a large, complex organisation (local government experience is a plus). Confidence in managing reports, systems (MOSAIC, SAP), and performance monitoring. Excellent communication and problem-solving skills. About the Team: Our Adult Social Care Division's Personal Budgets and Client Finance (PB&CF) Unit ensures fair and effective financial processes for vulnerable adults across Southwark. We pride ourselves on accuracy, accountability, and compassion in managing client finances. We offer: A supportive, inclusive, and collaborative team culture. Opportunities to contribute to service improvements and policy development. The chance to make a real, tangible difference in the lives of Southwark residents. For detailed qualifications and requirements, please review the job description and person specification located at the bottom of the advert. Contact Information: For an informal discussion about the role, please contact Francois King at .uk Additional Information: This is a permanent role and is subject to a StandardDisclosure and Barring Service (DBS) check. We offer hybrid ways of working, where you may apply to work part of the week from home, with a minimum of two working days in the office. Benefits and more information: Recruitment timetable Advert close date: 11:59pm on 8th September 2025 Shortlisting date/s: 11th September 2025 Interview date/s: 18th September 2025 The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care, or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme . We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council. Attachments Please click here to view the job description
Sep 01, 2025
Full time
The Role Do you see yourself making a real difference in people's lives by supporting their financial independence? Can you use your experience to help ensure fair contributions, accurate assessments, and the smooth running of client finances? Does the idea of joining a collaborative and supportive Adult Social Care team appeal to you? If yes, we have the perfect role for you! Our Personal Budgets and Client Finance (PB&CF) Service is looking for a passionate and dedicated Client Finance Officer to join our amazing team and help make a difference today. About the Role: As a Client Finance Officer , you will play an active role within the PB&CF Unit's Charging Team. Your responsibilities will include: Completing financial assessments and setting up contributions. Supporting with deferred payments, third-party top-ups, and annual assessment uplifts. Managing client finances through corporate appointeeship and deputyship. Assisting with debt management and ensuring contributions are collected effectively. Maintaining accurate case records and supporting complex cases. Contributing to service improvement and helping shape future strategy. About You: We're looking for someone enthusiastic, dedicated, and detail-focused. You'll thrive in this role if you have: A relevant degree/professional qualification, or equivalent hands-on experience. Knowledge of adult social care services, financial assessments, and/or debt recovery. Proven experience in a large, complex organisation (local government experience is a plus). Confidence in managing reports, systems (MOSAIC, SAP), and performance monitoring. Excellent communication and problem-solving skills. About the Team: Our Adult Social Care Division's Personal Budgets and Client Finance (PB&CF) Unit ensures fair and effective financial processes for vulnerable adults across Southwark. We pride ourselves on accuracy, accountability, and compassion in managing client finances. We offer: A supportive, inclusive, and collaborative team culture. Opportunities to contribute to service improvements and policy development. The chance to make a real, tangible difference in the lives of Southwark residents. For detailed qualifications and requirements, please review the job description and person specification located at the bottom of the advert. Contact Information: For an informal discussion about the role, please contact Francois King at .uk Additional Information: This is a permanent role and is subject to a StandardDisclosure and Barring Service (DBS) check. We offer hybrid ways of working, where you may apply to work part of the week from home, with a minimum of two working days in the office. Benefits and more information: Recruitment timetable Advert close date: 11:59pm on 8th September 2025 Shortlisting date/s: 11th September 2025 Interview date/s: 18th September 2025 The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care, or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme . We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council. Attachments Please click here to view the job description
Lawyer Location: London Road, SM4 5DX Start Date: ASAP Contract Duration: 4+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 40.16 per hour Job Ref: (phone number removed) Responsibilities Provide customer-focused, high-quality, and responsive specialist legal advice in multiple areas of legal expertise covered by a local authority legal team, including Children's Social Care, Adoption, Adults Social Care, Education, Employment, Planning, Housing, Debt Recovery, Judicial Review, Highways, Property, Procurement, Administrative Law, Constitutional Law, Finance, Elections, FOI, Licensing, and Environment. Deliver a variety of types of legal work within the specialism, providing creative legal solutions to support service transformation and change, meeting client needs, and delivering advice on a broad range of areas. Manage an extensive caseload of complex and sensitive matters. Represent the interests of the service within the wider council organizations in any of the five authorities and with external clients. Provide support and supervision to legal and non-legal junior staff and deputize for senior legal positions as required. Offer timely and effective specialist legal advice to elected members, committees, directors, senior managers, and officers across both authorities as part of a team of lawyers, and to other clients of the Shared Legal Service. Provide innovative solutions to complex issues arising within the team and legal issues presented by clients. Manage a large caseload of wide-ranging work within two specialisms, including drafting legal documents, negotiating agreements, managing competing demands, and meeting deadlines. Prepare and process all matters relevant to proceedings before a court, arbitration, mediation, or public inquiry, and attend as the client s advocate or instruct external legal representation when appropriate. Work proactively to maintain and improve relationships with clients of the Shared Legal Service. Supervise and manage junior staff, providing leadership and support on their cases. Undertake duties on behalf of the Monitoring Officer for all five authorities. Keep clients informed of new legislation and case law, including providing training seminars where appropriate, ensuring they maintain a sound application of legal requirements. Advise upon, draft, and approve committee reports in respect of cases and legal issues. Attend council Cabinets, Committees, and Panels to advise and provide legal services to elected members. Negotiate with solicitors and other professionals, liaising with outside bodies including the court service on matters related to client work. Perform any other duties commensurate with the grade. Person Specification Qualified solicitor, barrister, chartered legal executive, or equivalent legal experience with a background in local government. Good knowledge of relevant legislation to the service area and decision-making processes and procedures. Strong understanding of current issues and best practice on service delivery relevant to the service areas. Demonstrable analytical legal skills. Ability to work under pressure and respond efficiently to changing client needs. Ability to travel to attend client offices or courts wherever the client s case is being considered. Commitment to the principles and development of the Shared Legal Service. Ability to contribute to the ongoing development of the Shared Legal Service. Good communication skills, both orally and in writing, along with good numeracy and analytical skills. Ability to provide visible support and leadership, empowering, enabling, and developing staff to achieve results. Availability to attend premises out of hours for evening meetings and in emergencies or urgent management issues related to all five authorities. Performance-oriented, able to manage and monitor performance effectively, setting clear objectives for individual and service level performance review. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contractor
Lawyer Location: London Road, SM4 5DX Start Date: ASAP Contract Duration: 4+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 40.16 per hour Job Ref: (phone number removed) Responsibilities Provide customer-focused, high-quality, and responsive specialist legal advice in multiple areas of legal expertise covered by a local authority legal team, including Children's Social Care, Adoption, Adults Social Care, Education, Employment, Planning, Housing, Debt Recovery, Judicial Review, Highways, Property, Procurement, Administrative Law, Constitutional Law, Finance, Elections, FOI, Licensing, and Environment. Deliver a variety of types of legal work within the specialism, providing creative legal solutions to support service transformation and change, meeting client needs, and delivering advice on a broad range of areas. Manage an extensive caseload of complex and sensitive matters. Represent the interests of the service within the wider council organizations in any of the five authorities and with external clients. Provide support and supervision to legal and non-legal junior staff and deputize for senior legal positions as required. Offer timely and effective specialist legal advice to elected members, committees, directors, senior managers, and officers across both authorities as part of a team of lawyers, and to other clients of the Shared Legal Service. Provide innovative solutions to complex issues arising within the team and legal issues presented by clients. Manage a large caseload of wide-ranging work within two specialisms, including drafting legal documents, negotiating agreements, managing competing demands, and meeting deadlines. Prepare and process all matters relevant to proceedings before a court, arbitration, mediation, or public inquiry, and attend as the client s advocate or instruct external legal representation when appropriate. Work proactively to maintain and improve relationships with clients of the Shared Legal Service. Supervise and manage junior staff, providing leadership and support on their cases. Undertake duties on behalf of the Monitoring Officer for all five authorities. Keep clients informed of new legislation and case law, including providing training seminars where appropriate, ensuring they maintain a sound application of legal requirements. Advise upon, draft, and approve committee reports in respect of cases and legal issues. Attend council Cabinets, Committees, and Panels to advise and provide legal services to elected members. Negotiate with solicitors and other professionals, liaising with outside bodies including the court service on matters related to client work. Perform any other duties commensurate with the grade. Person Specification Qualified solicitor, barrister, chartered legal executive, or equivalent legal experience with a background in local government. Good knowledge of relevant legislation to the service area and decision-making processes and procedures. Strong understanding of current issues and best practice on service delivery relevant to the service areas. Demonstrable analytical legal skills. Ability to work under pressure and respond efficiently to changing client needs. Ability to travel to attend client offices or courts wherever the client s case is being considered. Commitment to the principles and development of the Shared Legal Service. Ability to contribute to the ongoing development of the Shared Legal Service. Good communication skills, both orally and in writing, along with good numeracy and analytical skills. Ability to provide visible support and leadership, empowering, enabling, and developing staff to achieve results. Availability to attend premises out of hours for evening meetings and in emergencies or urgent management issues related to all five authorities. Performance-oriented, able to manage and monitor performance effectively, setting clear objectives for individual and service level performance review. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Job Title: Rent Officer Location: Civic Centre, Harlow Salary: £37,280 - £39,152 per annum, Grade 11 Job Type: Permanent - Full Time, 37.5 hours per week Closing Date: 14/09/2025 About the role: Are you a motivated professional looking for an opportunity to make a positive difference to the lives of our tenants and their families? This Council is on a mission to transform this town's housing. As a specialist Rent Officer you will be responsible for monitoring and managing rent arrears and other housing debts within a ward-based patch, communicating with customers and taking appropriate action in line with the Councils procedures to reduce and recover debts owed. Responsibilities: Within the role you will be directly responsible for service delivery of: Rent and Service Charge recovery Former Tenant debt recovery Tenancy Enforcement About you: You will possess good communication and administrative skills, be IT literate and able to demonstrate an ability to work within a busy and demanding environment. Proven housing management experience of working in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous. You will also be familiar with relevant housing and landlord and tenant legislation and have a good understanding of welfare benefits and money management skills, with a clear understanding of equality issues in relation to service delivery. A proven track record of working within a pressurised, customer focused environment, coupled with the ability to communicate effectively and diplomatically at all levels is essential. You will need to be available to work or attend meetings outside of normal working hours. A driving licence and access to a vehicle or other satisfactory means of transport is required for this post. Additional Information: Our policies support our employees by enabling a positive work/life balance. Employees will attend their contractual place of work at least 4 days each week (pro rata for part-time). The Council offers many excellent employee benefits which include pension scheme, generous annual leave entitlement, health and wellbeing initiatives, and development opportunities. This Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile. Please click on the APPLY button to be redirected to our website to apply. Please note we only accept applications via our website. We do not accept CV's, or applications received after our closing date. Candidates with experience of; Housing Officer, Tenancy Officer, Property Manager, Lettings Officer, Lettings Agent, Income Officer, Rent Collection Officer, Housing Needs Officer, Estate Manager, Leasehold Officer, Compliance Officer, may also be considered for this role.
Sep 01, 2025
Full time
Job Title: Rent Officer Location: Civic Centre, Harlow Salary: £37,280 - £39,152 per annum, Grade 11 Job Type: Permanent - Full Time, 37.5 hours per week Closing Date: 14/09/2025 About the role: Are you a motivated professional looking for an opportunity to make a positive difference to the lives of our tenants and their families? This Council is on a mission to transform this town's housing. As a specialist Rent Officer you will be responsible for monitoring and managing rent arrears and other housing debts within a ward-based patch, communicating with customers and taking appropriate action in line with the Councils procedures to reduce and recover debts owed. Responsibilities: Within the role you will be directly responsible for service delivery of: Rent and Service Charge recovery Former Tenant debt recovery Tenancy Enforcement About you: You will possess good communication and administrative skills, be IT literate and able to demonstrate an ability to work within a busy and demanding environment. Proven housing management experience of working in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous. You will also be familiar with relevant housing and landlord and tenant legislation and have a good understanding of welfare benefits and money management skills, with a clear understanding of equality issues in relation to service delivery. A proven track record of working within a pressurised, customer focused environment, coupled with the ability to communicate effectively and diplomatically at all levels is essential. You will need to be available to work or attend meetings outside of normal working hours. A driving licence and access to a vehicle or other satisfactory means of transport is required for this post. Additional Information: Our policies support our employees by enabling a positive work/life balance. Employees will attend their contractual place of work at least 4 days each week (pro rata for part-time). The Council offers many excellent employee benefits which include pension scheme, generous annual leave entitlement, health and wellbeing initiatives, and development opportunities. This Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile. Please click on the APPLY button to be redirected to our website to apply. Please note we only accept applications via our website. We do not accept CV's, or applications received after our closing date. Candidates with experience of; Housing Officer, Tenancy Officer, Property Manager, Lettings Officer, Lettings Agent, Income Officer, Rent Collection Officer, Housing Needs Officer, Estate Manager, Leasehold Officer, Compliance Officer, may also be considered for this role.
