Unit Business Manager Welcome Break, TGB/Chopstix, Oxford , Thame Road, J8a, M40, OX33 1LJ Pay up to £32000 pa plus £10 on shift meal allowance and bonus Fantastic benefits & discounts, free parking & great career opportunities Great head for business? Good with people? If you can stay cool under pressure, you could make it as a Store Manager at Welcome Break. Heading up your own unit, you'll lead the team and drive profitable sales growth. In return, you'll get bespoke training and support to develop your career with the potential to progress to more senior management roles. Make no mistake, the Store Manager role is demanding but if you have the right qualities and you're up for an exciting challenge, we'll help you reach your full potential. A Store Manager would ideally: Have a good track record managing a team and delivering results in a fast-moving customer service role. Be strongly business-focused with a desire to succeed. Be passionate about delivering exceptional customer service. Be an energetic people person who can inspire every member of your team. Be a good communicator, innovator, and problem solver. Have ambition to go far in their management career. Key benefits for Store Managers : Competitive salary plus bonus £10 on-shift meal allowance 30 days' holiday increase with service Contributory pension (after 3 months) Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of retailers Structured career path and bespoke training Free on-site parking Generous discounts on hotel rooms for you and family members Due to responsibilities within the Store Manager role, applicants will need to be 18 years of age or over. About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 60 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.
Sep 04, 2025
Full time
Unit Business Manager Welcome Break, TGB/Chopstix, Oxford , Thame Road, J8a, M40, OX33 1LJ Pay up to £32000 pa plus £10 on shift meal allowance and bonus Fantastic benefits & discounts, free parking & great career opportunities Great head for business? Good with people? If you can stay cool under pressure, you could make it as a Store Manager at Welcome Break. Heading up your own unit, you'll lead the team and drive profitable sales growth. In return, you'll get bespoke training and support to develop your career with the potential to progress to more senior management roles. Make no mistake, the Store Manager role is demanding but if you have the right qualities and you're up for an exciting challenge, we'll help you reach your full potential. A Store Manager would ideally: Have a good track record managing a team and delivering results in a fast-moving customer service role. Be strongly business-focused with a desire to succeed. Be passionate about delivering exceptional customer service. Be an energetic people person who can inspire every member of your team. Be a good communicator, innovator, and problem solver. Have ambition to go far in their management career. Key benefits for Store Managers : Competitive salary plus bonus £10 on-shift meal allowance 30 days' holiday increase with service Contributory pension (after 3 months) Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of retailers Structured career path and bespoke training Free on-site parking Generous discounts on hotel rooms for you and family members Due to responsibilities within the Store Manager role, applicants will need to be 18 years of age or over. About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 60 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.
Shepherd Neame is on the lookout for a Deputy Manager with bundles of energy and enthusiasm to join our team, so if you have previous experience of leading a team from within either the hospitality or a service led environment and you are looking for a new and rewarding challenge; this may be just the job for you. Perched at the top of Tankerton Slopes, the Royal serves fresh food and drink with amazing panoramic sea views. The pub's garden offers one of the best vantage points in the area, boasting magnificent clifftop setting with views across the Thames Estuary. The restaurant is renowned for delicious British dishes, with a raft of delectable daily specials making the most of local ingredients. As an ambassador for our brand, this role will see you supporting the General Manager with the day to day running of the business, deputising in their absence, and driving the delivery of continued growth and customer satisfaction at site. Assisting the creation of an inclusive culture within the business, you will work closely with the team, leading and developing them whilst ensuring that they offer excellent customer service at every opportunity. WHATS IN IT FOR YOU? Competitive salary or hourly pay rate A share of tips in addition to your pay Early wage withdrawal scheme 25% discount on food and drink at Shepherd Neame Managed Houses 25% discount on overnight Managed House Hotel bookings Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham Sheps Hut discounts and special offers hub on 100's of high street shops and services Access to a Workplace Mental Health Platform Company pension plan The opportunity to develop & move within our pubs, the Brewery & Support Office Flexible working hours Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills: Working Together Pride and Passion Authenticity Sheps Spirit WHO ARE WE?Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
Sep 04, 2025
Full time
Shepherd Neame is on the lookout for a Deputy Manager with bundles of energy and enthusiasm to join our team, so if you have previous experience of leading a team from within either the hospitality or a service led environment and you are looking for a new and rewarding challenge; this may be just the job for you. Perched at the top of Tankerton Slopes, the Royal serves fresh food and drink with amazing panoramic sea views. The pub's garden offers one of the best vantage points in the area, boasting magnificent clifftop setting with views across the Thames Estuary. The restaurant is renowned for delicious British dishes, with a raft of delectable daily specials making the most of local ingredients. As an ambassador for our brand, this role will see you supporting the General Manager with the day to day running of the business, deputising in their absence, and driving the delivery of continued growth and customer satisfaction at site. Assisting the creation of an inclusive culture within the business, you will work closely with the team, leading and developing them whilst ensuring that they offer excellent customer service at every opportunity. WHATS IN IT FOR YOU? Competitive salary or hourly pay rate A share of tips in addition to your pay Early wage withdrawal scheme 25% discount on food and drink at Shepherd Neame Managed Houses 25% discount on overnight Managed House Hotel bookings Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham Sheps Hut discounts and special offers hub on 100's of high street shops and services Access to a Workplace Mental Health Platform Company pension plan The opportunity to develop & move within our pubs, the Brewery & Support Office Flexible working hours Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills: Working Together Pride and Passion Authenticity Sheps Spirit WHO ARE WE?Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
Due to expansion, a very highly respected risk management and fraud investigation company are looking to recruit 2 Business Development Managers. You will be a confident, personable graduate (law or accountancy). Previous sales experience is not essential. The Business Development Manager role is very diverse, and there is a great opportunity for those who are dedicated and hard-working. The role will involve visiting potential and existing clients (from the financial, insolvency & legal sectors) across the geographical areas below. Due to access to confidential information, all employees are security screened before employment/ during the probationary period. We require:- One BDM to cover the north of the Country to include Scotland down through Cumbria, Tyne & Wear, Yorkshire, Merseyside, Greater Manchester, Cheshire and areas above East Midlands. These roles require committed personnel who are prepared to go above and beyond and who are not merely looking for a 9 to 5 role, as customer service is paramount. Duties will include (but not limited to):- Visiting potential and existing clients. Building client relationships. Actively promoting MAPS' services within your geographical area. Setting up projects (electronically and hard copy as required) and ensuring correct procedures are followed and appropriate documentation is sent to clients and suppliers. Ensuring documents are returned completed promptly. Responding to and resolving any client sales issues. Updating internal records, including spreadsheets and CRM systems. Ensuring overall target sales of the business are achieved in the set timely manner. Sales/profit targets will continually increase as directed by your Director Line Manager. Taking ownership/responsibility of issues in a forward-thinking manner. Liaising with clients both verbally and in writing professionally. All communications with clients must be confirmed by email the same day as the communication. Be able to prioritise workload. Attending functions. Overnight hotel stays from time to time to accommodate functions/meetings. To assist our Compliance Manager with maintaining records for audits of our ISO27001 systems. Ensuring all relevant documentation/correspondence is electronically filed in relevant folders. Completing weekly meetings report for the forthcoming week's meetings to include company/contact details and reason for meeting. You are required to provide weekly written sales updates on a Friday to your Director Line Manager on the week's sales activities and a monthly report by the 2nd of the month to provide the previous month's prospective sales and actual sales for the company. Ensuring all management systems, legislation, policies and procedures currently in place or introduced at a later date) including our ISO 27001 (Information Security Management System) and GDPR, are adhered to. Be proactive in implementing improvements to current working systems. Expense budget & objectives
Sep 04, 2025
Full time
Due to expansion, a very highly respected risk management and fraud investigation company are looking to recruit 2 Business Development Managers. You will be a confident, personable graduate (law or accountancy). Previous sales experience is not essential. The Business Development Manager role is very diverse, and there is a great opportunity for those who are dedicated and hard-working. The role will involve visiting potential and existing clients (from the financial, insolvency & legal sectors) across the geographical areas below. Due to access to confidential information, all employees are security screened before employment/ during the probationary period. We require:- One BDM to cover the north of the Country to include Scotland down through Cumbria, Tyne & Wear, Yorkshire, Merseyside, Greater Manchester, Cheshire and areas above East Midlands. These roles require committed personnel who are prepared to go above and beyond and who are not merely looking for a 9 to 5 role, as customer service is paramount. Duties will include (but not limited to):- Visiting potential and existing clients. Building client relationships. Actively promoting MAPS' services within your geographical area. Setting up projects (electronically and hard copy as required) and ensuring correct procedures are followed and appropriate documentation is sent to clients and suppliers. Ensuring documents are returned completed promptly. Responding to and resolving any client sales issues. Updating internal records, including spreadsheets and CRM systems. Ensuring overall target sales of the business are achieved in the set timely manner. Sales/profit targets will continually increase as directed by your Director Line Manager. Taking ownership/responsibility of issues in a forward-thinking manner. Liaising with clients both verbally and in writing professionally. All communications with clients must be confirmed by email the same day as the communication. Be able to prioritise workload. Attending functions. Overnight hotel stays from time to time to accommodate functions/meetings. To assist our Compliance Manager with maintaining records for audits of our ISO27001 systems. Ensuring all relevant documentation/correspondence is electronically filed in relevant folders. Completing weekly meetings report for the forthcoming week's meetings to include company/contact details and reason for meeting. You are required to provide weekly written sales updates on a Friday to your Director Line Manager on the week's sales activities and a monthly report by the 2nd of the month to provide the previous month's prospective sales and actual sales for the company. Ensuring all management systems, legislation, policies and procedures currently in place or introduced at a later date) including our ISO 27001 (Information Security Management System) and GDPR, are adhered to. Be proactive in implementing improvements to current working systems. Expense budget & objectives
The Belfry Hotel & Resort
Sutton Coldfield, West Midlands
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team. The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer's Top 30 Best Places to Work, as well as Springboard's 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort. The Ryder Grill The Ryder Grill & Kitchen is a 220 seat restaurant that offers a number of menu options, ranging from our stunning 2 rosette À la Carte menu to chefs table and a Sunday Carvery. The Ryder Grill & Kitchen also benefits from a theatre kitchen where we prepare and cook our steaks and roasts all in view of the guest. Our menus are seasonal so you will learn how we build a menu, cost it and deliver it out to our guests. The restaurant goes into full service and you will work with the rest of the team to deliver up to 300 covers on busy evenings not including starters and desserts. On Sundays we run a carvery menu, Sundays are our busiest day in the restaurant so being on top of your game for this shift will ensure its success. Salary The on-target earning potential for this role is £39,186.44 annual salary, compromising of a base salary of £36,341.00 plus a qualified estimate of £2,845.44 gratuities per annum. About the role As Sous Chef within the Ryder Grill kitchen your day will be focused on ensuring the kitchen brigade are working towards producing the À la Carte menu to a very high, consistent standard. You will also be responsible for: Cooking and delivering beautifully crafted food using the best ingredients sourced from local suppliers Understanding the importance of allergens and dietary safety within your kitchen Responsibility for running a safe and compliant kitchen All temperature logging for hot items and refrigerators to ensure full compliance Running of the kitchen throughout a busy service and providing support to your team to ensure a fast and accurate delivery. Clearing and cleaning of your section and other areas of the kitchen to ensure we remain compliant Ordering stock, write menus alongside the kitchen managers, implement menu ideas Management, training and development Deputising for the Head Chef The ideal candidate will have a minimum of 2 years' of experience in a fine dining kitchen at Sous Chef level or above and possess excellent communication and presentation skills. In addition, you will be: An inspirational leader, a quick thinker and a brilliant communicator Passionate about fine food and working with seasonal ingredients Standards-driven, with a fantastic eye for detail Experienced in taking ownership over your section and wo rking towards guidelines of portion control including weights and measurements and logging all wastage for more accurate GP % Able to develop strong relationships with your team, and colleagues Proficient in understanding of COSHH and HACCP on food storage. Belfry Benefits Learning & Development We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential. Wellness We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing. Showing our appreciation We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot
Sep 04, 2025
Full time
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team. The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer's Top 30 Best Places to Work, as well as Springboard's 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort. The Ryder Grill The Ryder Grill & Kitchen is a 220 seat restaurant that offers a number of menu options, ranging from our stunning 2 rosette À la Carte menu to chefs table and a Sunday Carvery. The Ryder Grill & Kitchen also benefits from a theatre kitchen where we prepare and cook our steaks and roasts all in view of the guest. Our menus are seasonal so you will learn how we build a menu, cost it and deliver it out to our guests. The restaurant goes into full service and you will work with the rest of the team to deliver up to 300 covers on busy evenings not including starters and desserts. On Sundays we run a carvery menu, Sundays are our busiest day in the restaurant so being on top of your game for this shift will ensure its success. Salary The on-target earning potential for this role is £39,186.44 annual salary, compromising of a base salary of £36,341.00 plus a qualified estimate of £2,845.44 gratuities per annum. About the role As Sous Chef within the Ryder Grill kitchen your day will be focused on ensuring the kitchen brigade are working towards producing the À la Carte menu to a very high, consistent standard. You will also be responsible for: Cooking and delivering beautifully crafted food using the best ingredients sourced from local suppliers Understanding the importance of allergens and dietary safety within your kitchen Responsibility for running a safe and compliant kitchen All temperature logging for hot items and refrigerators to ensure full compliance Running of the kitchen throughout a busy service and providing support to your team to ensure a fast and accurate delivery. Clearing and cleaning of your section and other areas of the kitchen to ensure we remain compliant Ordering stock, write menus alongside the kitchen managers, implement menu ideas Management, training and development Deputising for the Head Chef The ideal candidate will have a minimum of 2 years' of experience in a fine dining kitchen at Sous Chef level or above and possess excellent communication and presentation skills. In addition, you will be: An inspirational leader, a quick thinker and a brilliant communicator Passionate about fine food and working with seasonal ingredients Standards-driven, with a fantastic eye for detail Experienced in taking ownership over your section and wo rking towards guidelines of portion control including weights and measurements and logging all wastage for more accurate GP % Able to develop strong relationships with your team, and colleagues Proficient in understanding of COSHH and HACCP on food storage. Belfry Benefits Learning & Development We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential. Wellness We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing. Showing our appreciation We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot
COMPANY OVERVIEW Our client is a respected name in the building services and FM industry, delivering tailored solutions across the UK. With a strong foothold in the commercial and hospitality sectors, they continue to expand and now seek a skilled Passive Fire Engineer to support their operations across the Basingstoke area They are currently looking to appoint a motivated and detail-oriented Carpenter / Fire Door Installer to cover a mobile patch spanning from Swindon & Reading to Southampton & Portsmouth. This is a fantastic opportunity for someone with specialist experience in fire door installation and fire stopping who enjoys regional work and delivering high standards in live environments. JOB PURPOSE The successful applicant will be responsible for the surveying, installation, and repair of fire doors, along with fire stopping and compartmentation sealing. This role plays a vital part in maintaining the safety and compliance of various commercial and hospitality premises, including hotels. JOB RESPONSIBILITIES Survey and inspect existing and planned fire door installations Complete checklists and reports to verify compliance with fire safety standards Perform remedial repairs to ensure doors meet regulatory requirements Install new Fire doors per manufacturer guidance and legislation Carry out minor fire stopping and compartmentation sealing works Liaise with hotel managers, contractors, and compliance teams for seamless delivery Stay up to date with fire safety legislation and industry best practices SKILLS & EXPERIENCE REQUIRED Level 2 or Level 3 ibn Carpentry Proven experience with fire door installation, or fire stopping Able to carry out accurate surveys and provide clear, compliant reports Fire stopping and compartmentation experience desirable High attention to detail and safety awareness Strong communication and organisation skills Full UK driving licence SALARY & BENEFITS In return, they are offering a salary of £38,000 £43,000 depending on experience. Permanent position 40 hours per week Mobile role covering the M4 corridor down to the South Coast Vehicle and fuel allowance included Training and development opportunities Supportive team environment within a growing company Excellent opportunity for long-term career growth in a niche and high-demand skill area To apply, please send your CV through this advert or contact Ant on (phone number removed) for more information and a confidential conversation.
Sep 04, 2025
Full time
COMPANY OVERVIEW Our client is a respected name in the building services and FM industry, delivering tailored solutions across the UK. With a strong foothold in the commercial and hospitality sectors, they continue to expand and now seek a skilled Passive Fire Engineer to support their operations across the Basingstoke area They are currently looking to appoint a motivated and detail-oriented Carpenter / Fire Door Installer to cover a mobile patch spanning from Swindon & Reading to Southampton & Portsmouth. This is a fantastic opportunity for someone with specialist experience in fire door installation and fire stopping who enjoys regional work and delivering high standards in live environments. JOB PURPOSE The successful applicant will be responsible for the surveying, installation, and repair of fire doors, along with fire stopping and compartmentation sealing. This role plays a vital part in maintaining the safety and compliance of various commercial and hospitality premises, including hotels. JOB RESPONSIBILITIES Survey and inspect existing and planned fire door installations Complete checklists and reports to verify compliance with fire safety standards Perform remedial repairs to ensure doors meet regulatory requirements Install new Fire doors per manufacturer guidance and legislation Carry out minor fire stopping and compartmentation sealing works Liaise with hotel managers, contractors, and compliance teams for seamless delivery Stay up to date with fire safety legislation and industry best practices SKILLS & EXPERIENCE REQUIRED Level 2 or Level 3 ibn Carpentry Proven experience with fire door installation, or fire stopping Able to carry out accurate surveys and provide clear, compliant reports Fire stopping and compartmentation experience desirable High attention to detail and safety awareness Strong communication and organisation skills Full UK driving licence SALARY & BENEFITS In return, they are offering a salary of £38,000 £43,000 depending on experience. Permanent position 40 hours per week Mobile role covering the M4 corridor down to the South Coast Vehicle and fuel allowance included Training and development opportunities Supportive team environment within a growing company Excellent opportunity for long-term career growth in a niche and high-demand skill area To apply, please send your CV through this advert or contact Ant on (phone number removed) for more information and a confidential conversation.
Operations Manager (Visitor Experience) Grantham on site. Competitive Salary Do you have a background in Hotels and Restaurants? Are you motivated by delivering exceptional customer experiences? Do you have the leadership and commercial acumen to drive performance? The Company: ER Recruitment are excited to be working with our client who are an established visitor attraction offering a unique historic and cultural experience, welcoming thousands of guests each year. They are now looking for an Operations Manager which is a unique opportunity to play a pivotal role in the success of this prestigious visitor attraction. Role & Responsibilities of the Operations Manager: Oversee the smooth running of all visitor-facing areas, ensuring outstanding service delivery. Coordinate and manage group bookings, including responding to enquiries, confirming details, and liaising with relevant departments. Ensure high standards across housekeeping, guides/volunteers, gift shop, tearoom, visitor hub, reception, playground, and car park. Work closely with the marketing team to ensure strong online and onsite visitor communication. Monitor and maintain health & safety standards, including risk assessments, incident reporting, and compliance across all visitor areas. Support department managers (tearoom, visitor hub, gift shop, reception) in delivering excellent customer service and team management. Maintain and review operational trackers including enquiries, complaints, and customer feedback. Respond to customer feedback, complaints, and online reviews in a professional and timely manner. Collaborate with parkland and grounds teams to ensure safe and enjoyable visitor journeys. Provide leadership in commercial operations including managing budgets, staffing costs, and sales performance. Act as the central point of communication across all departments, ensuring seamless collaboration. About You as the Operations Manager: Background working in Hotels and Restaurants, or ideally a visitor attraction. Strong leadership skills with the ability to motivate and support managers and teams. Excellent organisational skills with the ability to plan ahead and prioritise effectively. Commercial acumen with experience managing budgets and driving profitability. Outstanding communication skills both written and verbal. Calm under pressure with strong problem-solving abilities. Sociable and approachable, fostering a positive team culture. IT literate with strong knowledge of Microsoft Office and operational systems. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Sep 04, 2025
Full time
Operations Manager (Visitor Experience) Grantham on site. Competitive Salary Do you have a background in Hotels and Restaurants? Are you motivated by delivering exceptional customer experiences? Do you have the leadership and commercial acumen to drive performance? The Company: ER Recruitment are excited to be working with our client who are an established visitor attraction offering a unique historic and cultural experience, welcoming thousands of guests each year. They are now looking for an Operations Manager which is a unique opportunity to play a pivotal role in the success of this prestigious visitor attraction. Role & Responsibilities of the Operations Manager: Oversee the smooth running of all visitor-facing areas, ensuring outstanding service delivery. Coordinate and manage group bookings, including responding to enquiries, confirming details, and liaising with relevant departments. Ensure high standards across housekeeping, guides/volunteers, gift shop, tearoom, visitor hub, reception, playground, and car park. Work closely with the marketing team to ensure strong online and onsite visitor communication. Monitor and maintain health & safety standards, including risk assessments, incident reporting, and compliance across all visitor areas. Support department managers (tearoom, visitor hub, gift shop, reception) in delivering excellent customer service and team management. Maintain and review operational trackers including enquiries, complaints, and customer feedback. Respond to customer feedback, complaints, and online reviews in a professional and timely manner. Collaborate with parkland and grounds teams to ensure safe and enjoyable visitor journeys. Provide leadership in commercial operations including managing budgets, staffing costs, and sales performance. Act as the central point of communication across all departments, ensuring seamless collaboration. About You as the Operations Manager: Background working in Hotels and Restaurants, or ideally a visitor attraction. Strong leadership skills with the ability to motivate and support managers and teams. Excellent organisational skills with the ability to plan ahead and prioritise effectively. Commercial acumen with experience managing budgets and driving profitability. Outstanding communication skills both written and verbal. Calm under pressure with strong problem-solving abilities. Sociable and approachable, fostering a positive team culture. IT literate with strong knowledge of Microsoft Office and operational systems. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Burger King Assistant Manager Welcome Break, Birchanger, Old Dunmow Road, Bishops Stortford, CM23 5QZ Pay up to £30 000 plus bonus and £10 on-shift meal allowance Fantastic benefits & discounts, free parking & great career opportunities Great managers aren't born, they're made. If you want to make it as a successful manager, Welcome Break could give you the perfect start. As an Assistant Manager, you'll support the Unit Business Manager in every aspect of running the unit - from people management to driving sales and profitability. It's fast-paced and demanding but we'll give you plenty of support and training to develop your career and help you progress. A Welcome Break Assistant Manager would ideally: Have experience in a supervisor or management role in customer service Be passionate about delivering great customer service. Be a good people manager who can motivate others and lead by example. Be a true multi-tasker able to juggle a range of tasks. Be business-minded and focused on delivering profitable sales growth. Have ambition to develop their management career. Key benefits for Assistant Managers: Competitive salary plus bonus £10 on shift meal allowance 30 days' holiday increases with service Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of retailers Contributory pension (after 3 months) Structured career path and bespoke training Free on-site parking Generous discounts on hotel rooms for you and family members Due to responsibilities within the Assistant Manager role applicants will need to be 18 years of age or over. About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 60 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.
Sep 04, 2025
Full time
Burger King Assistant Manager Welcome Break, Birchanger, Old Dunmow Road, Bishops Stortford, CM23 5QZ Pay up to £30 000 plus bonus and £10 on-shift meal allowance Fantastic benefits & discounts, free parking & great career opportunities Great managers aren't born, they're made. If you want to make it as a successful manager, Welcome Break could give you the perfect start. As an Assistant Manager, you'll support the Unit Business Manager in every aspect of running the unit - from people management to driving sales and profitability. It's fast-paced and demanding but we'll give you plenty of support and training to develop your career and help you progress. A Welcome Break Assistant Manager would ideally: Have experience in a supervisor or management role in customer service Be passionate about delivering great customer service. Be a good people manager who can motivate others and lead by example. Be a true multi-tasker able to juggle a range of tasks. Be business-minded and focused on delivering profitable sales growth. Have ambition to develop their management career. Key benefits for Assistant Managers: Competitive salary plus bonus £10 on shift meal allowance 30 days' holiday increases with service Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of retailers Contributory pension (after 3 months) Structured career path and bespoke training Free on-site parking Generous discounts on hotel rooms for you and family members Due to responsibilities within the Assistant Manager role applicants will need to be 18 years of age or over. About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 60 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.
Site Manager required for high-end luxury hospitality fit-outs across Northern Ireland and the UK Your new company Hays Belfast are recruiting a Site Manager on behalf of a fast-growing private property developer with a passion for transforming hotels into stunning boutique destinations. They specialise in high-end renovations, strip-outs, and refurbishments, delivering exceptional quality through a hands-on, self-managed approach. Operating across the UK, their projects redefine luxury hospitality with bespoke design and meticulous attention to detail. With a focus on delivering schemes that accommodate leisure and sporting events, this developer has a clear and consistent market offering both across the UK and in Northern Ireland. Your new role As Site Manager, you will oversee the delivery of high-end luxury hotel redevelopment projects near major sporting event locations across Northern Ireland and the UK. Your responsibilities will include: Managing all on-site operations, ensuring projects are completed on time, within budget, and to the highest quality standards.Coordinating and supervising subcontractors, trades, and site personnel to maintain project schedules and safety protocols.Ensuring compliance with health, safety, and environmental regulations, maintaining a safe working environment.Liaising with project stakeholders, including architects, engineers, and clients, to ensure seamless communication and project alignment.Monitoring progress, resolving on-site issues, and reporting to senior management on project milestones and challenges.Driving the transformation of properties into luxury boutique hotels, maintaining exceptional attention to detail and quality. What you'll need to succeed To succeed in this role, you'll need proven experience as a Site Manager in construction, property development, or refurbishment-ideally within the hospitality or luxury residential sectors. A strong understanding of construction processes, including strip-outs, renovations, and fit-outs, is essential. You should be confident in leading and motivating teams, managing contractors, and fostering a collaborative, results-driven environment. Relevant tickets associated with being on site, such as SMSTS, SSSTS, CSCS or CSR will be essential while having the flexibility to adapt to project demands as they change will also be crucial. What you'll get in return In return, you will receive: A highly competitive salary and benefits package, tailored to your experience and expertise.The opportunity to work on prestigious, high-end luxury hotel projects near iconic sporting event locations.A dynamic and supportive working environment with a focus on quality and innovation.Career development opportunities within a forward-thinking organisation committed to delivering exceptional projects.The initial project will involve UK travel. However, the company has already identified their next scheme based right here in Northern Ireland, giving you the opportunity to build up your own personal brand and profile within the business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Chris McNamara now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sep 04, 2025
Full time
Site Manager required for high-end luxury hospitality fit-outs across Northern Ireland and the UK Your new company Hays Belfast are recruiting a Site Manager on behalf of a fast-growing private property developer with a passion for transforming hotels into stunning boutique destinations. They specialise in high-end renovations, strip-outs, and refurbishments, delivering exceptional quality through a hands-on, self-managed approach. Operating across the UK, their projects redefine luxury hospitality with bespoke design and meticulous attention to detail. With a focus on delivering schemes that accommodate leisure and sporting events, this developer has a clear and consistent market offering both across the UK and in Northern Ireland. Your new role As Site Manager, you will oversee the delivery of high-end luxury hotel redevelopment projects near major sporting event locations across Northern Ireland and the UK. Your responsibilities will include: Managing all on-site operations, ensuring projects are completed on time, within budget, and to the highest quality standards.Coordinating and supervising subcontractors, trades, and site personnel to maintain project schedules and safety protocols.Ensuring compliance with health, safety, and environmental regulations, maintaining a safe working environment.Liaising with project stakeholders, including architects, engineers, and clients, to ensure seamless communication and project alignment.Monitoring progress, resolving on-site issues, and reporting to senior management on project milestones and challenges.Driving the transformation of properties into luxury boutique hotels, maintaining exceptional attention to detail and quality. What you'll need to succeed To succeed in this role, you'll need proven experience as a Site Manager in construction, property development, or refurbishment-ideally within the hospitality or luxury residential sectors. A strong understanding of construction processes, including strip-outs, renovations, and fit-outs, is essential. You should be confident in leading and motivating teams, managing contractors, and fostering a collaborative, results-driven environment. Relevant tickets associated with being on site, such as SMSTS, SSSTS, CSCS or CSR will be essential while having the flexibility to adapt to project demands as they change will also be crucial. What you'll get in return In return, you will receive: A highly competitive salary and benefits package, tailored to your experience and expertise.The opportunity to work on prestigious, high-end luxury hotel projects near iconic sporting event locations.A dynamic and supportive working environment with a focus on quality and innovation.Career development opportunities within a forward-thinking organisation committed to delivering exceptional projects.The initial project will involve UK travel. However, the company has already identified their next scheme based right here in Northern Ireland, giving you the opportunity to build up your own personal brand and profile within the business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Chris McNamara now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
The Belfry Hotel & Resort
Sutton Coldfield, West Midlands
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team. The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer's Top 30 Best Places to Work, as well as Springboard's 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort. Maintenance The maintenance team ensure our Resort is at its very best for our guests and teams, to allow for the effective operation of facilities within the hotel. The team are proactive with repairs requiring multi-skilled abilities due to the varied nature of the work they carry out. Whilst the team works autonomously in a fast-paced environment, they liaise and communicate with every single department in the resort Salary The on-target earning potential for this role is £33,653.03 annual salary, compromising of a base salary of £32,425.83 plus a qualified estimate of £1,227.20 gratuities per annum. About the role This role is for 45 hours per week, working a variety of shifts, and will include weekends and evenings. As Maintenance Supervisor, you will support the Chief Engineer and Engineering Manager in the day-to-day running of the department, ensuring the resort is maintained to the highest standards. Alongside your own maintenance tasks, you will take on supervisory responsibilities, helping to coordinate the team's workload and ensuring smooth operation across shifts. You will also be responsible for: Supporting the Manager and Head of Department with the allocation and monitoring of tasks across the engineering team Assisting in the training and development of team members to ensure consistent standards are met Carrying out PPM checks in all front of house and back of house areas in line with resort requirements Conducting weekly, monthly, and quarterly compliance checks to maintain safety and regulatory standards Managing and responding to reactive maintenance issues in a timely and professional manner Ensuring all work is completed with attention to detail and in accordance with Health & Safety, Food Safety, and Fire Safety guidelines Safeguarding resort property and assets at all times About you The ideal candidate will have previous experience in a similar role within a hospitality or commercial environment and be confident taking on additional responsibilities to support team leadership. In addition to this, you will have: A strong understanding of maintenance operations and relevant technical knowledge A proactive and hands-on approach with excellent problem-solving skills Experience or confidence in supervising a small team or acting as a team lead on shift The ability to prioritise workload and maintain high standards under pressure Strong organisational skills and a commitment to property safety and guest satisfaction Computer literacy is preferred, although full systems training will be provided A flexible and collaborative attitude, with excellent communication skills Belfry Benefits Learning & Development We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential. Wellness We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing. Showing our appreciation We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts. Making a difference We
Sep 04, 2025
Full time
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team. The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer's Top 30 Best Places to Work, as well as Springboard's 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort. Maintenance The maintenance team ensure our Resort is at its very best for our guests and teams, to allow for the effective operation of facilities within the hotel. The team are proactive with repairs requiring multi-skilled abilities due to the varied nature of the work they carry out. Whilst the team works autonomously in a fast-paced environment, they liaise and communicate with every single department in the resort Salary The on-target earning potential for this role is £33,653.03 annual salary, compromising of a base salary of £32,425.83 plus a qualified estimate of £1,227.20 gratuities per annum. About the role This role is for 45 hours per week, working a variety of shifts, and will include weekends and evenings. As Maintenance Supervisor, you will support the Chief Engineer and Engineering Manager in the day-to-day running of the department, ensuring the resort is maintained to the highest standards. Alongside your own maintenance tasks, you will take on supervisory responsibilities, helping to coordinate the team's workload and ensuring smooth operation across shifts. You will also be responsible for: Supporting the Manager and Head of Department with the allocation and monitoring of tasks across the engineering team Assisting in the training and development of team members to ensure consistent standards are met Carrying out PPM checks in all front of house and back of house areas in line with resort requirements Conducting weekly, monthly, and quarterly compliance checks to maintain safety and regulatory standards Managing and responding to reactive maintenance issues in a timely and professional manner Ensuring all work is completed with attention to detail and in accordance with Health & Safety, Food Safety, and Fire Safety guidelines Safeguarding resort property and assets at all times About you The ideal candidate will have previous experience in a similar role within a hospitality or commercial environment and be confident taking on additional responsibilities to support team leadership. In addition to this, you will have: A strong understanding of maintenance operations and relevant technical knowledge A proactive and hands-on approach with excellent problem-solving skills Experience or confidence in supervising a small team or acting as a team lead on shift The ability to prioritise workload and maintain high standards under pressure Strong organisational skills and a commitment to property safety and guest satisfaction Computer literacy is preferred, although full systems training will be provided A flexible and collaborative attitude, with excellent communication skills Belfry Benefits Learning & Development We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential. Wellness We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing. Showing our appreciation We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts. Making a difference We
We are currently hiring for a Head Concierge to work on a residential development based in West London. The Head Concierge is responsible for the day-today management of the Site, its staff, security and services, for the benefit of all residents. Salary : £35,000 per annum Rota: Monday to Friday, 8am to 6pm Role Responsbilities: To take responsibility for the presentation, cleanliness and safety of all the public areas. To interact with residents in a courteous, professional and helpful manner at all times. To ensure that any breaches of security or damage is reported to therelevant authorities. Report repairs and issues raised by residents. Arranging rosters/holiday cover Delegate responsibility for non-urgent/specific tasks particularly to night shift concierge, security staff or cleaners Training, inc health and safety awareness Weekly feedback discussions between the manager and relevant concierge Be aware and responsible for all visitors and contractors on site Regularly monitor all access control systems. To be fully conversant with all of the site manuals, operating procedures, and operation of the communal M&E items; To refer to the Property Manager any omissions relating to the M&E documentation or OEM manuals. To identify any specific training issues that may be required from the manuals and liaise with the Head of Facilities. To be aware of approved company policy in relation to lift emergencies, specifically the release of trapped passengers Make regular backups of the access control / IT systems. Experience Required: Strong administration and communication skills (written and oral). Proven experience of managing and leading a team Ideal candidates will have previous residential or 4-5 hotel backgrounds, working at a similar level Strong attention to detail Fantastic customer service/ people skills
Sep 04, 2025
Full time
We are currently hiring for a Head Concierge to work on a residential development based in West London. The Head Concierge is responsible for the day-today management of the Site, its staff, security and services, for the benefit of all residents. Salary : £35,000 per annum Rota: Monday to Friday, 8am to 6pm Role Responsbilities: To take responsibility for the presentation, cleanliness and safety of all the public areas. To interact with residents in a courteous, professional and helpful manner at all times. To ensure that any breaches of security or damage is reported to therelevant authorities. Report repairs and issues raised by residents. Arranging rosters/holiday cover Delegate responsibility for non-urgent/specific tasks particularly to night shift concierge, security staff or cleaners Training, inc health and safety awareness Weekly feedback discussions between the manager and relevant concierge Be aware and responsible for all visitors and contractors on site Regularly monitor all access control systems. To be fully conversant with all of the site manuals, operating procedures, and operation of the communal M&E items; To refer to the Property Manager any omissions relating to the M&E documentation or OEM manuals. To identify any specific training issues that may be required from the manuals and liaise with the Head of Facilities. To be aware of approved company policy in relation to lift emergencies, specifically the release of trapped passengers Make regular backups of the access control / IT systems. Experience Required: Strong administration and communication skills (written and oral). Proven experience of managing and leading a team Ideal candidates will have previous residential or 4-5 hotel backgrounds, working at a similar level Strong attention to detail Fantastic customer service/ people skills
Director of Revenue Director of Revenue Full Time Kings Cross Competitive Salary DoE Bonus & Benefits At The Standard, we don't just run hotels-we create cultural hubs, social playgrounds, and unforgettable experiences. Our spaces buzz with energy, inclusivity, and creativity, and at the heart of it all. Our incredible team. We don't do cookie-cutter. We don't do scripts. We do personality, passion, and individuality. We believe that hotels should be more than just places to sleep-they should be destinations, experiences, and moments in time that guests remember long after they leave. That's why we challenge the status quo, bringing bold ideas, unconventional luxury, and immersive culture to everything we do. Whether it's a buzzing lobby, an unforgettable dining experience, or a rooftop that becomes the city's go-to spot, we create spaces that are as dynamic as the people who visit them. We're now on the lookout for a Director of Revenue who embodies our 'Anything but Standard' ethos. At The Standard, we celebrate individuality, diversity, and creativity. We believe in hiring people, not just CVs. If you're ready to shake up the hotel revenue game and be part of something truly unique, we'd love to meet you. Your role As our Director of Revenue , you will work in partnership with our General Manager, Senior Executive team and Corporate Revenue teams to oversee our Revenue function here at The Standard, London. As part of our senior Leadership team, you will oversee short, mid and long term revenue and pricing strategies, to ensure that our overall revenue and market share targets are achieved. You will assume overall responsibility for creating and driving our Revenue strategy across the hotel; from the production of our detailed day by day budget and annual plan, to our weekly forecast for the business. You'll review and set weekly and daily pricing strategies to ensure this aligns with our pace of demand and competitors, implementing yield management techniques to maximise sales and grow RGI. Over the longer term you will play a key role in defining our annual sales plan across all market segments in order to increase market share, average rate and RevPAR. A key aspect of your role will be the management of our inventory across all our distribution channels, making sure that these are optimised and managed accordingly. You will also work closely with our Sales and Marketing Directors to develop packages and specials which engage and excite our guests by offering something a little bit different and that is anything but Standard! The production of statistics and reporting will be an import part of your role as you will provide both our ownership, corporate team and hotel leadership with a range of weekly and monthly reports to support wider business decisions. This is not a 'Standard' Director of Revenue position so you will need to have miles and miles of personality and stamina, be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment and able to work equally well both independently and as part of a team. Do you have what it takes to be our Director of Revenue at The Standard, London? A minimum of 3+ years as a Director of Revenue ideally gained within a similar Lifestyle Hotel or large 4- or 5-star Hotel in London In addition to this, the ideal candidate will also Have a solid understanding and detailed knowledge of the London Hotel market along with current pricing and Revenue trends Be well versed in all areas of revenue management in order to forecast future business levels accurately, manage hotel inventory across all distribution channels and apply yield management techniques effectively Have prior experience of developing revenue budgets, pricing strategies and hotel sales plans combined with a creative 'blue sky' approach in developing bespoke sales and promotional activities that deliver true ROI. Solid commercial acumen with sound decision making skills Experience of producing a range of monthly revenue reports for both Corporate Office & Private Ownership. Ideally have experience working with the following systems: SynXis, IDeaS G3, Opera Cloud, LightHouse, STR, Agency 360 & Demand 360 Exceptional attention to detail with strong Administration and IT and Excel skills Fluency in English is essential for this role We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be a Director of Revenue at The Standard, London we'd love to hear from you. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Benefits Include Incentive Bonus Plan Meals on Duty Pension Scheme Life Assurance (4 x Annual Salary) Medical Assistance (including online GP and Physio) Business Travel Insurance (including personal cover for bolt on business trips) Employee Assistance Programme with Well-being service Discount platform including GYM Access to colleague rates worldwide at Hyatt Worldwide Travel Discounts via The Standard Advantage platform Employee & Family Rates across all Standard and Bunkhouse properties In-house Experience Programme F&B Discounts ranging from 25-50% Recruitment Referral Bonus up to £1,000 Tuition Aid Scheme & subsidised training Season Ticket Loan & Bike 2 Work Scheme Social Committee
Sep 04, 2025
Full time
Director of Revenue Director of Revenue Full Time Kings Cross Competitive Salary DoE Bonus & Benefits At The Standard, we don't just run hotels-we create cultural hubs, social playgrounds, and unforgettable experiences. Our spaces buzz with energy, inclusivity, and creativity, and at the heart of it all. Our incredible team. We don't do cookie-cutter. We don't do scripts. We do personality, passion, and individuality. We believe that hotels should be more than just places to sleep-they should be destinations, experiences, and moments in time that guests remember long after they leave. That's why we challenge the status quo, bringing bold ideas, unconventional luxury, and immersive culture to everything we do. Whether it's a buzzing lobby, an unforgettable dining experience, or a rooftop that becomes the city's go-to spot, we create spaces that are as dynamic as the people who visit them. We're now on the lookout for a Director of Revenue who embodies our 'Anything but Standard' ethos. At The Standard, we celebrate individuality, diversity, and creativity. We believe in hiring people, not just CVs. If you're ready to shake up the hotel revenue game and be part of something truly unique, we'd love to meet you. Your role As our Director of Revenue , you will work in partnership with our General Manager, Senior Executive team and Corporate Revenue teams to oversee our Revenue function here at The Standard, London. As part of our senior Leadership team, you will oversee short, mid and long term revenue and pricing strategies, to ensure that our overall revenue and market share targets are achieved. You will assume overall responsibility for creating and driving our Revenue strategy across the hotel; from the production of our detailed day by day budget and annual plan, to our weekly forecast for the business. You'll review and set weekly and daily pricing strategies to ensure this aligns with our pace of demand and competitors, implementing yield management techniques to maximise sales and grow RGI. Over the longer term you will play a key role in defining our annual sales plan across all market segments in order to increase market share, average rate and RevPAR. A key aspect of your role will be the management of our inventory across all our distribution channels, making sure that these are optimised and managed accordingly. You will also work closely with our Sales and Marketing Directors to develop packages and specials which engage and excite our guests by offering something a little bit different and that is anything but Standard! The production of statistics and reporting will be an import part of your role as you will provide both our ownership, corporate team and hotel leadership with a range of weekly and monthly reports to support wider business decisions. This is not a 'Standard' Director of Revenue position so you will need to have miles and miles of personality and stamina, be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment and able to work equally well both independently and as part of a team. Do you have what it takes to be our Director of Revenue at The Standard, London? A minimum of 3+ years as a Director of Revenue ideally gained within a similar Lifestyle Hotel or large 4- or 5-star Hotel in London In addition to this, the ideal candidate will also Have a solid understanding and detailed knowledge of the London Hotel market along with current pricing and Revenue trends Be well versed in all areas of revenue management in order to forecast future business levels accurately, manage hotel inventory across all distribution channels and apply yield management techniques effectively Have prior experience of developing revenue budgets, pricing strategies and hotel sales plans combined with a creative 'blue sky' approach in developing bespoke sales and promotional activities that deliver true ROI. Solid commercial acumen with sound decision making skills Experience of producing a range of monthly revenue reports for both Corporate Office & Private Ownership. Ideally have experience working with the following systems: SynXis, IDeaS G3, Opera Cloud, LightHouse, STR, Agency 360 & Demand 360 Exceptional attention to detail with strong Administration and IT and Excel skills Fluency in English is essential for this role We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be a Director of Revenue at The Standard, London we'd love to hear from you. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Benefits Include Incentive Bonus Plan Meals on Duty Pension Scheme Life Assurance (4 x Annual Salary) Medical Assistance (including online GP and Physio) Business Travel Insurance (including personal cover for bolt on business trips) Employee Assistance Programme with Well-being service Discount platform including GYM Access to colleague rates worldwide at Hyatt Worldwide Travel Discounts via The Standard Advantage platform Employee & Family Rates across all Standard and Bunkhouse properties In-house Experience Programme F&B Discounts ranging from 25-50% Recruitment Referral Bonus up to £1,000 Tuition Aid Scheme & subsidised training Season Ticket Loan & Bike 2 Work Scheme Social Committee
JOB: MAINTENANCE MANAGER LOCATION; BOURNEMOUTH SALARY 32,000 - 35,000 BENEFITS: Our client offers a wide range of employee benefits and personalised training and development plans to ensure that their team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, treats, birthday celebrations and staff social events, plus many more. We are recruiting a Maintenance Manager for an iconic hotel in Bournemouth. As a Maintenance Manager you will need to be organised, confident with a can-do attitude and have experience in property maintenance with a good attention to detail being able to work proactively across the Hotel. As a Maintenance Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties and expectations within the role are: Possess strong plumbing, basic electrics, portable appliance testing, decorating, and general property maintenance skills able to train others in these disciplines. Good understanding of compliance in hospitality and hotels, including risk assessments. Project management and supervising and coordinating work carried out by contractors. Liaise with Management Company on adopting best practice for day to day management. Checking that agreed work by staff or contractors has been completed satisfactorily and in compliance with Hotel standards. Follow up on any deficiencies To carry out timely repairs to all parts of the hotel/co-ordinate the repairs through a third party if deemed required. Respond to Housekeeping maintenance requests in a timely manner. Ensure reports, returns and any other documentation required is completed accurately and timeously. Be on call as and when required, and within scope of best practice to ensure the hotel maintains the services that guests and the business require. He role of Maintenance Manager is very important to being able to provide guests with a wonderful experience. If the position of Maintenance Manager is the opportunity that you are looking for please apply with your CV. Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union. From advertising vacancies, conducting candidate searches, selecting CVs, discussing vacancies and submitting details to clients through to interview preparation and at offer stage, Real Recruitment Solutions ensure that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the relevant duties required by the particular vacancy. Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations as laid out by the REC to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.
Sep 04, 2025
Full time
JOB: MAINTENANCE MANAGER LOCATION; BOURNEMOUTH SALARY 32,000 - 35,000 BENEFITS: Our client offers a wide range of employee benefits and personalised training and development plans to ensure that their team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, treats, birthday celebrations and staff social events, plus many more. We are recruiting a Maintenance Manager for an iconic hotel in Bournemouth. As a Maintenance Manager you will need to be organised, confident with a can-do attitude and have experience in property maintenance with a good attention to detail being able to work proactively across the Hotel. As a Maintenance Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties and expectations within the role are: Possess strong plumbing, basic electrics, portable appliance testing, decorating, and general property maintenance skills able to train others in these disciplines. Good understanding of compliance in hospitality and hotels, including risk assessments. Project management and supervising and coordinating work carried out by contractors. Liaise with Management Company on adopting best practice for day to day management. Checking that agreed work by staff or contractors has been completed satisfactorily and in compliance with Hotel standards. Follow up on any deficiencies To carry out timely repairs to all parts of the hotel/co-ordinate the repairs through a third party if deemed required. Respond to Housekeeping maintenance requests in a timely manner. Ensure reports, returns and any other documentation required is completed accurately and timeously. Be on call as and when required, and within scope of best practice to ensure the hotel maintains the services that guests and the business require. He role of Maintenance Manager is very important to being able to provide guests with a wonderful experience. If the position of Maintenance Manager is the opportunity that you are looking for please apply with your CV. Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union. From advertising vacancies, conducting candidate searches, selecting CVs, discussing vacancies and submitting details to clients through to interview preparation and at offer stage, Real Recruitment Solutions ensure that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the relevant duties required by the particular vacancy. Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations as laid out by the REC to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.
Are you a results-driven Electronics Business Development Manager with a passion for technical sales? Fully Remote Join a long-established UK organisation in the high-reliability electronics sector and help drive growth with customers across the UK. Predominantly South West England, Wales & Northern Ireland This is a remote role with regular travel to client sites and occasionally the company s HQ in Mid Wales. You ll have the autonomy to manage your regions while enjoying the backing of a trusted brand with over 50 years of expertise. What you ll be doing Developing new customer relationships and generating fresh opportunities Attending client meetings, site visits, industry events and technical presentations Driving proposals, negotiations and closing complex deals Working closely with internal technical teams to deliver tailored solutions Managing your sales pipeline, forecasts and reporting What we re looking for Proven track record in B2B sales / business development Preferably a background in electronics, electrical engineering or knowledge of passive, power or electromechanical components Ideally experience selling into defence, aerospace, rail or industrial markets Excellent communicator, confident presenting to both technical and commercial stakeholders Full UK driving licence + flexibility to travel extensively What s on offer Salary: c. £55,000 + commission Performance bonus: 5% of salary for achieving 100% of target 10% of salary for achieving 110% of target 25 days holiday (rising to 30 after 5 years service) 37.5 hours per week Expenses package covering travel, meals and hotels Remote-first role with freedom to manage your region Work with a respected organisation known for reliability, service and innovation If you re ready to take on a rewarding sales role where you ll make a real impact and be recognised for your success, apply today! The above is a summary of the vacancy - if you are keen to know more, we would be delighted to assist you and furnish you with the fuller details. Application Details Should you be interested in this post, or, would like to know more we would be delighted to hear from you - please attach your CV and a brief covering note confirming: Availability for interview: Earliest start date: Minimum salary: By submitting your C.V, we assume that you are happy for us to represent you and you wish to apply for the vacancy as described. Please contact the recruitment consultant concerned for more details. This vacancy has been posted by Elite Employee Please note that Elite Employee is a Division of Employee Finder Limited - a recruitment agency, presenting this vacancy on behalf of our end client, whom we provide recruitment consultancy services to.
Sep 04, 2025
Full time
Are you a results-driven Electronics Business Development Manager with a passion for technical sales? Fully Remote Join a long-established UK organisation in the high-reliability electronics sector and help drive growth with customers across the UK. Predominantly South West England, Wales & Northern Ireland This is a remote role with regular travel to client sites and occasionally the company s HQ in Mid Wales. You ll have the autonomy to manage your regions while enjoying the backing of a trusted brand with over 50 years of expertise. What you ll be doing Developing new customer relationships and generating fresh opportunities Attending client meetings, site visits, industry events and technical presentations Driving proposals, negotiations and closing complex deals Working closely with internal technical teams to deliver tailored solutions Managing your sales pipeline, forecasts and reporting What we re looking for Proven track record in B2B sales / business development Preferably a background in electronics, electrical engineering or knowledge of passive, power or electromechanical components Ideally experience selling into defence, aerospace, rail or industrial markets Excellent communicator, confident presenting to both technical and commercial stakeholders Full UK driving licence + flexibility to travel extensively What s on offer Salary: c. £55,000 + commission Performance bonus: 5% of salary for achieving 100% of target 10% of salary for achieving 110% of target 25 days holiday (rising to 30 after 5 years service) 37.5 hours per week Expenses package covering travel, meals and hotels Remote-first role with freedom to manage your region Work with a respected organisation known for reliability, service and innovation If you re ready to take on a rewarding sales role where you ll make a real impact and be recognised for your success, apply today! The above is a summary of the vacancy - if you are keen to know more, we would be delighted to assist you and furnish you with the fuller details. Application Details Should you be interested in this post, or, would like to know more we would be delighted to hear from you - please attach your CV and a brief covering note confirming: Availability for interview: Earliest start date: Minimum salary: By submitting your C.V, we assume that you are happy for us to represent you and you wish to apply for the vacancy as described. Please contact the recruitment consultant concerned for more details. This vacancy has been posted by Elite Employee Please note that Elite Employee is a Division of Employee Finder Limited - a recruitment agency, presenting this vacancy on behalf of our end client, whom we provide recruitment consultancy services to.
Ever imagined being a Head Chef and still having a social life? Experience the blend of being a Head Chef while maintaining a vibrant life outside of work. This role offers a refreshing change from the typical culinary demands- no evenings, a five-day work week and keeping the stress levels low. You will be leading an established kitchen team at Ty Glyn Ebwy in Gwent overseeing the preparation oflarge-scale meals for the staff and service users in an Eating Disorder service. Your role extends beyond the kitchen, as you provide guidance and training to support your team. There are regular activities, events and special occasions throughout the year which you'll also cater for - world food day, Christmas, Easter, family day etc. In other words, plenty of chance to be creative and do something different. It's a calm and pleasurable working environment, where you'll be able to manage your workload and enjoy creating delicious meals. There's a great social aspect to this role where you can interact with people outside the kitchen regularly. You and your catering team will run the kitchen to hotel/restaurant standards, ensuring a smooth operation with a clean kitchen, tasty menu and happy 'customers'. Just imagine great job satisfaction, home in time for dinner every night and two days off a week. Now that's a recipe for a balanced work-life combo. As a Head Chef you will be: Coordinating the day-to-day management of the catering team to run an efficient food production service. Ensuring that the catering service meets the nutritional and dietary needs of the service users. Ensuring the catering service provides meals to staff and company visitors in accordance with the Company policies and procedures. Taking the lead in the production of a menu plan, providing a varied diet working along dieticians. Ensuring that any maintenance and servicing of catering equipment or the environment is reported to Facilities Manager/maintenance. Seek feedback, develop and standardise seasonal menu items to ensure nutritious and high-quality food is produced. Responding to any reported complaints or incidents, assisting with investigation and referring any unresolved complaints Responsible for stock management and equipment in the production areas, reporting issues or concerns. Managing efficient staff rotas, plan agency and overtime cover and ensure absences are covered within agreed budgets. Assisting in the completion of monthly audits of the catering provision to ensure standards are maintained. To be successful in this role, you will have: GCSE or equivalent English Catering Diploma (City & Guilds/BTEC) and Health & Safety and Food Hygiene Certificates City & Guilds 706/1 and 2 (or equivalent) Basic Food Preparation Cooking Basic Food Hygiene (essential) Intermediate Food hygiene (desirable) Previous experience in a similar environment Management/Supervisory Qualification Previous experience in delivering a service on mass Menu Planning, costing, ordering, stock control and budget experience Where you will be working: Address : Ty Glyn Ebwy, Hillside, Ebbw Vale, Blaenau Gwent, United Kingdom, NP23 5YA Ty Glyn Ebwy is embarking on an exciting journey to expand services to women in a specialist eating disorder setting, focusing on treating eating disorders, alongside addressing conditions like depression, self-harm, physical health concerns, and psychological distress including trauma. What you will get: Annual salary of £30,000 The equivalent of 33 days annual leave - (inc Bank Holidays) plus your birthday off! Free meals and free parking Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts, special offers and much more. About your next employer: You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.
Sep 04, 2025
Full time
Ever imagined being a Head Chef and still having a social life? Experience the blend of being a Head Chef while maintaining a vibrant life outside of work. This role offers a refreshing change from the typical culinary demands- no evenings, a five-day work week and keeping the stress levels low. You will be leading an established kitchen team at Ty Glyn Ebwy in Gwent overseeing the preparation oflarge-scale meals for the staff and service users in an Eating Disorder service. Your role extends beyond the kitchen, as you provide guidance and training to support your team. There are regular activities, events and special occasions throughout the year which you'll also cater for - world food day, Christmas, Easter, family day etc. In other words, plenty of chance to be creative and do something different. It's a calm and pleasurable working environment, where you'll be able to manage your workload and enjoy creating delicious meals. There's a great social aspect to this role where you can interact with people outside the kitchen regularly. You and your catering team will run the kitchen to hotel/restaurant standards, ensuring a smooth operation with a clean kitchen, tasty menu and happy 'customers'. Just imagine great job satisfaction, home in time for dinner every night and two days off a week. Now that's a recipe for a balanced work-life combo. As a Head Chef you will be: Coordinating the day-to-day management of the catering team to run an efficient food production service. Ensuring that the catering service meets the nutritional and dietary needs of the service users. Ensuring the catering service provides meals to staff and company visitors in accordance with the Company policies and procedures. Taking the lead in the production of a menu plan, providing a varied diet working along dieticians. Ensuring that any maintenance and servicing of catering equipment or the environment is reported to Facilities Manager/maintenance. Seek feedback, develop and standardise seasonal menu items to ensure nutritious and high-quality food is produced. Responding to any reported complaints or incidents, assisting with investigation and referring any unresolved complaints Responsible for stock management and equipment in the production areas, reporting issues or concerns. Managing efficient staff rotas, plan agency and overtime cover and ensure absences are covered within agreed budgets. Assisting in the completion of monthly audits of the catering provision to ensure standards are maintained. To be successful in this role, you will have: GCSE or equivalent English Catering Diploma (City & Guilds/BTEC) and Health & Safety and Food Hygiene Certificates City & Guilds 706/1 and 2 (or equivalent) Basic Food Preparation Cooking Basic Food Hygiene (essential) Intermediate Food hygiene (desirable) Previous experience in a similar environment Management/Supervisory Qualification Previous experience in delivering a service on mass Menu Planning, costing, ordering, stock control and budget experience Where you will be working: Address : Ty Glyn Ebwy, Hillside, Ebbw Vale, Blaenau Gwent, United Kingdom, NP23 5YA Ty Glyn Ebwy is embarking on an exciting journey to expand services to women in a specialist eating disorder setting, focusing on treating eating disorders, alongside addressing conditions like depression, self-harm, physical health concerns, and psychological distress including trauma. What you will get: Annual salary of £30,000 The equivalent of 33 days annual leave - (inc Bank Holidays) plus your birthday off! Free meals and free parking Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts, special offers and much more. About your next employer: You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.
Duty Manager Duty Manager (Front Office) £35,000 per year Accommodation Service Charge Full Time (including evenings and weekends) 4 on 4 off Shift rotation. The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destination brimming with events and entertainment that leave you feeling uplifted and inspired. We're on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don't need a 5-page CV to see how awesome you are). We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you've got what it takes to be a Duty Manager at The Standard, London, we'd love to hear from you! Your role: As a Duty Manager at our fabulous hotel, you'll be the superhero under the Front of House Manager's wing, orchestrating every aspect of our accommodation department. Imagine yourself as the maestro of guest happiness, leading your team to create unforgettable experiences for our guests. What you'll be doing: Daily Operations Magic: Oversee the Front Desk, Guest Services, Guest Experience, and Bell teams like a pro. Work your charm with Housekeeping to ensure room allocations, VIP requests, and guest needs are just right! Leading with Panache: Stay cool and composed, whether you're handling guest complaints, juggling schedules, or supporting your staff through thick and thin. Flexibility Mastery: Adapt like a chameleon to changing situations, from bustling days to maintenance hiccups, emergencies, or lending a hand wherever it is needed. Who We're Looking For This isn't just any Duty Manager gig. To thrive here, you need: Energy and Enthusiasm: Bring your A-game to our high-energy, fast-paced environment. Social Butterfly Skills: Be the life of the party - upbeat, friendly, and highly social. Confidence Under Pressure: Keep your cool and exude confidence, even when things get hectic. Team Spirit and Independence: Work seamlessly as part of our management team and shine bright on your own. Your Superpowers To join our team, you'll need: Experience: Several years rocking a senior Front Office role in the UK or international hospitality scene. Previous Roles: Experience as a Duty Manager, Assistant Front Office Manager, or Guest Relations Manager in a luxury boutique hotel or big hotel. Skillset: Proactivity and a can-do attitude. Stellar decision-making skills. Ability to deliver top-notch service consistently (bonus points for knowing Coyle Service standards). Training and coaching abilities. Expertise in Opera, Knowcross, Squirrel, Microsoft Office and NOR1. Work Schedule and Requirements Shifts: Ready to roll on a 4-on, 4-off rotation, with occasional Night Holiday cover. At The Standard, we take design and guest experience seriously - but not ourselves. Our team, 'Standard People,' are vibrant, dynamic, and engaging. If you're a confident, proactive self-starter ready to join a fun and energetic team, we want to hear from you. Think you've got what it takes to be a Duty Manager at The Standard? Let's make magic together! All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Benefits Include Accommodation Service Charge & Commission incentive Schemes Increase holiday entitlement with Service Meals on Duty Pension Scheme Life Assurance (2 x Annual Salary) Medical Assistance (including online GP and Physio) Employee Assistance Programme with Well-being service Discount platform including GYM Worldwide Travel Discounts via The Standard Advantage platform Employee & Family Rates across all Standard and Bunkhouse properties In-house Experience Programme F&B Discounts ranging from 25-50% Recruitment Referral Bonus up to £1,000 Tuition Aid Scheme & subsidised training Season Ticket Loan & Bike 2 Work Scheme Social Committee with regular monthly social activities
Sep 04, 2025
Full time
Duty Manager Duty Manager (Front Office) £35,000 per year Accommodation Service Charge Full Time (including evenings and weekends) 4 on 4 off Shift rotation. The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destination brimming with events and entertainment that leave you feeling uplifted and inspired. We're on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don't need a 5-page CV to see how awesome you are). We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you've got what it takes to be a Duty Manager at The Standard, London, we'd love to hear from you! Your role: As a Duty Manager at our fabulous hotel, you'll be the superhero under the Front of House Manager's wing, orchestrating every aspect of our accommodation department. Imagine yourself as the maestro of guest happiness, leading your team to create unforgettable experiences for our guests. What you'll be doing: Daily Operations Magic: Oversee the Front Desk, Guest Services, Guest Experience, and Bell teams like a pro. Work your charm with Housekeeping to ensure room allocations, VIP requests, and guest needs are just right! Leading with Panache: Stay cool and composed, whether you're handling guest complaints, juggling schedules, or supporting your staff through thick and thin. Flexibility Mastery: Adapt like a chameleon to changing situations, from bustling days to maintenance hiccups, emergencies, or lending a hand wherever it is needed. Who We're Looking For This isn't just any Duty Manager gig. To thrive here, you need: Energy and Enthusiasm: Bring your A-game to our high-energy, fast-paced environment. Social Butterfly Skills: Be the life of the party - upbeat, friendly, and highly social. Confidence Under Pressure: Keep your cool and exude confidence, even when things get hectic. Team Spirit and Independence: Work seamlessly as part of our management team and shine bright on your own. Your Superpowers To join our team, you'll need: Experience: Several years rocking a senior Front Office role in the UK or international hospitality scene. Previous Roles: Experience as a Duty Manager, Assistant Front Office Manager, or Guest Relations Manager in a luxury boutique hotel or big hotel. Skillset: Proactivity and a can-do attitude. Stellar decision-making skills. Ability to deliver top-notch service consistently (bonus points for knowing Coyle Service standards). Training and coaching abilities. Expertise in Opera, Knowcross, Squirrel, Microsoft Office and NOR1. Work Schedule and Requirements Shifts: Ready to roll on a 4-on, 4-off rotation, with occasional Night Holiday cover. At The Standard, we take design and guest experience seriously - but not ourselves. Our team, 'Standard People,' are vibrant, dynamic, and engaging. If you're a confident, proactive self-starter ready to join a fun and energetic team, we want to hear from you. Think you've got what it takes to be a Duty Manager at The Standard? Let's make magic together! All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Benefits Include Accommodation Service Charge & Commission incentive Schemes Increase holiday entitlement with Service Meals on Duty Pension Scheme Life Assurance (2 x Annual Salary) Medical Assistance (including online GP and Physio) Employee Assistance Programme with Well-being service Discount platform including GYM Worldwide Travel Discounts via The Standard Advantage platform Employee & Family Rates across all Standard and Bunkhouse properties In-house Experience Programme F&B Discounts ranging from 25-50% Recruitment Referral Bonus up to £1,000 Tuition Aid Scheme & subsidised training Season Ticket Loan & Bike 2 Work Scheme Social Committee with regular monthly social activities
Head Chef We are looking for an ambitious Head Chef, who is passionate about food. Our people are at the heart of everything we do, and we recognise that an outstanding Head Chef is the main ingredient in our successful kitchen. We encourage each member of our team to grow, develop and progress within Adnams and so we are committed to providing you with continual training and development to support you with your career goals and progression within the Cross Keys and wider business. We offer an excellent package for our Head Chef including - TIPS Free meals on shift Competitive Salary Company Pension Life Assurance Share Incentive Plan Career Development Opportunities Wellbeing Programmes Fabulous employee discounts! Accommodation available if required What are we looking for? To be successful in this role, you will: lead the team to deliver an outstanding menu by training, motivating, and encouraging your team to be the best they can whilst maintaining an efficient operation, supervising and running the kitchen and adhering to all health & safety legislation. oversee food ordering, stock control, food preparation and the delivery of all kitchen operations work closely with the Group Executive chef to ensure all standards are met and maintained. drive our seasonal menus and enjoying using local produce. The ideal candidate will: possess excellent culinary and presentation skills, ensuring all dishes are prepared according to specification and served at the correct quality, portion size and temperature. have the ability to multitask and work efficiently under pressure. take pride in your team and work alongside the General Manager so together you produce a first-class dining experience for our customers to enjoy. Flexibility required to cover a variety of shifts per week including bank holidays and weekends. What do you need to know about Adnams and our Team? We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation. We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities. At Adnams we really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness. What's in it for you? Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people. Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone. Job Type: Full-time Pay: £36,766.00 per year Work Location: In person
Sep 04, 2025
Full time
Head Chef We are looking for an ambitious Head Chef, who is passionate about food. Our people are at the heart of everything we do, and we recognise that an outstanding Head Chef is the main ingredient in our successful kitchen. We encourage each member of our team to grow, develop and progress within Adnams and so we are committed to providing you with continual training and development to support you with your career goals and progression within the Cross Keys and wider business. We offer an excellent package for our Head Chef including - TIPS Free meals on shift Competitive Salary Company Pension Life Assurance Share Incentive Plan Career Development Opportunities Wellbeing Programmes Fabulous employee discounts! Accommodation available if required What are we looking for? To be successful in this role, you will: lead the team to deliver an outstanding menu by training, motivating, and encouraging your team to be the best they can whilst maintaining an efficient operation, supervising and running the kitchen and adhering to all health & safety legislation. oversee food ordering, stock control, food preparation and the delivery of all kitchen operations work closely with the Group Executive chef to ensure all standards are met and maintained. drive our seasonal menus and enjoying using local produce. The ideal candidate will: possess excellent culinary and presentation skills, ensuring all dishes are prepared according to specification and served at the correct quality, portion size and temperature. have the ability to multitask and work efficiently under pressure. take pride in your team and work alongside the General Manager so together you produce a first-class dining experience for our customers to enjoy. Flexibility required to cover a variety of shifts per week including bank holidays and weekends. What do you need to know about Adnams and our Team? We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation. We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities. At Adnams we really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness. What's in it for you? Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people. Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone. Job Type: Full-time Pay: £36,766.00 per year Work Location: In person
Head Chef, TQ7 Kingsbridge, £32k + accommodation This beautiful, village pub, based in the stunning South Devon countryside, offers traditional pub menu alongside a traditional Sunday roast and chef specials. With the aim to be the hub of the village community, there is opportunity for the local produce to be showcased in the menu and promote local ingredients. As the Head Chef, you will be Responsible for the running of the kitchen Creating seasonal menus showcasing local produce Managing the kitchen team Managing stock, stock rotation, wastage and all food costs Working alongside the GM and involved in driving the business forward Benefits include - On-site accommodation - Discounts of up to 50% on food and 20% on accommodation across the group - Up to 28 days annual leave with optional Holiday Buy Back scheme - Private Healthcare Plan including Dentistry & Optical cover - Workplace Pension Scheme What we are looking for: An experienced Head Chef with a proven work history within high quality restaurants or hotels A strong manager with the ability to work as part of a team Genuinely passionate about food, ingredients and local suppliers Attentive to detail with an eye for presentation An effective communicator with strong organizational skills Flexible and willing with a positive manner As the client is looking for both Head Chef and Manager, this could potentially suit a Management Couple. Due to the rural location of the pub, it would be an advantage that candidates either drive or have a reliable way of commuting as public transport can be inconsistent Interested Then apply immediately INDLP
Sep 04, 2025
Full time
Head Chef, TQ7 Kingsbridge, £32k + accommodation This beautiful, village pub, based in the stunning South Devon countryside, offers traditional pub menu alongside a traditional Sunday roast and chef specials. With the aim to be the hub of the village community, there is opportunity for the local produce to be showcased in the menu and promote local ingredients. As the Head Chef, you will be Responsible for the running of the kitchen Creating seasonal menus showcasing local produce Managing the kitchen team Managing stock, stock rotation, wastage and all food costs Working alongside the GM and involved in driving the business forward Benefits include - On-site accommodation - Discounts of up to 50% on food and 20% on accommodation across the group - Up to 28 days annual leave with optional Holiday Buy Back scheme - Private Healthcare Plan including Dentistry & Optical cover - Workplace Pension Scheme What we are looking for: An experienced Head Chef with a proven work history within high quality restaurants or hotels A strong manager with the ability to work as part of a team Genuinely passionate about food, ingredients and local suppliers Attentive to detail with an eye for presentation An effective communicator with strong organizational skills Flexible and willing with a positive manner As the client is looking for both Head Chef and Manager, this could potentially suit a Management Couple. Due to the rural location of the pub, it would be an advantage that candidates either drive or have a reliable way of commuting as public transport can be inconsistent Interested Then apply immediately INDLP
Shepherd Neame is on the lookout for an Assistant Manager with bundles of energy and enthusiasm to join our team, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you. The Westminster Arms is a traditional London pub located just a stone's throw away from the Houses of Parliament - it even features a division bell so MPs can dash back to the House in time for the vote! Opposite the Queen Elizabeth II Conference Centre and close to Westminster Abbey the Westminster Arms offers our diverse range of customers a warm friendly welcome together with great food and drink. As an ambassador for our brand, this role will see you covering duty manager shifts, supporting the management team with the creation of an inclusive culture within the business and leading and developing the team to ensure that they offer excellent customer service at every opportunity. WHATS IN IT FOR YOU? Competitive salary or hourly pay rate A share of tips in addition to your pay Early wage withdrawal scheme 25% discount on food and drink at Shepherd Neame Managed Houses 25% discount on overnight Managed House Hotel bookings Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham Sheps Hut discounts and special offers hub on 100's of high street shops and services Access to a Workplace Mental Health Platform Company pension plan The opportunity to develop & move within our pubs, the Brewery & Support Office Flexible working hours Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills: Working Together Pride and Passion Authenticity Sheps Spirit WHO ARE WE?Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
Sep 03, 2025
Full time
Shepherd Neame is on the lookout for an Assistant Manager with bundles of energy and enthusiasm to join our team, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you. The Westminster Arms is a traditional London pub located just a stone's throw away from the Houses of Parliament - it even features a division bell so MPs can dash back to the House in time for the vote! Opposite the Queen Elizabeth II Conference Centre and close to Westminster Abbey the Westminster Arms offers our diverse range of customers a warm friendly welcome together with great food and drink. As an ambassador for our brand, this role will see you covering duty manager shifts, supporting the management team with the creation of an inclusive culture within the business and leading and developing the team to ensure that they offer excellent customer service at every opportunity. WHATS IN IT FOR YOU? Competitive salary or hourly pay rate A share of tips in addition to your pay Early wage withdrawal scheme 25% discount on food and drink at Shepherd Neame Managed Houses 25% discount on overnight Managed House Hotel bookings Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham Sheps Hut discounts and special offers hub on 100's of high street shops and services Access to a Workplace Mental Health Platform Company pension plan The opportunity to develop & move within our pubs, the Brewery & Support Office Flexible working hours Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills: Working Together Pride and Passion Authenticity Sheps Spirit WHO ARE WE?Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
Shepherd Neame is on the lookout for a Bar Team Leader with bundles of energy and enthusiasm to join us, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you. Boasting an enviable location on the banks of the River Wey in Guildford, Surrey, the Britannia is an award winning Shepherd Neame pub that serves up fine food, drink and family-friendly hospitality at the heart of town. It's both a popular spot for locals and a great base for visitors - with the town's top attractions and historic cobbled High Street just a stone's throw away. At Shepherd Neame we know that first impressions count, so as an ambassador for our brand, this role will see you supporting the management team, undertaking duty manager shifts and responsibilities and you will lead and develop our team to deliver an excellent level of service to our customers at every opportunity. If you haven't got any previous hospitality experience please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know. WHATS IN IT FOR YOU? Competitive hourly pay rate A share of tips in addition to your hourly pay Early wage withdrawal scheme 25% discount on food and drink at Shepherd Neame Managed Houses 25% discount on overnight Managed House Hotel bookings Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham Sheps Hut discounts and special offers hub on 100's of high street shops and services Access to a Workplace Mental Health Platform Company pension plan The opportunity to develop & move within our pubs, the Brewery & Support Office Flexible working hours Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills: Working Together Pride and Passion Authenticity Sheps Spirit WHO ARE WE?Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
Sep 03, 2025
Full time
Shepherd Neame is on the lookout for a Bar Team Leader with bundles of energy and enthusiasm to join us, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you. Boasting an enviable location on the banks of the River Wey in Guildford, Surrey, the Britannia is an award winning Shepherd Neame pub that serves up fine food, drink and family-friendly hospitality at the heart of town. It's both a popular spot for locals and a great base for visitors - with the town's top attractions and historic cobbled High Street just a stone's throw away. At Shepherd Neame we know that first impressions count, so as an ambassador for our brand, this role will see you supporting the management team, undertaking duty manager shifts and responsibilities and you will lead and develop our team to deliver an excellent level of service to our customers at every opportunity. If you haven't got any previous hospitality experience please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know. WHATS IN IT FOR YOU? Competitive hourly pay rate A share of tips in addition to your hourly pay Early wage withdrawal scheme 25% discount on food and drink at Shepherd Neame Managed Houses 25% discount on overnight Managed House Hotel bookings Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham Sheps Hut discounts and special offers hub on 100's of high street shops and services Access to a Workplace Mental Health Platform Company pension plan The opportunity to develop & move within our pubs, the Brewery & Support Office Flexible working hours Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills: Working Together Pride and Passion Authenticity Sheps Spirit WHO ARE WE?Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
Operations Lead (Hospitality/Accomodation/Retail) Rate - 200 a day Duration - 3 Months + Location - London (Hybrid) Ir35 - Inside About the Role: We are seeking an experienced Hospitality, Catering & Retail Operations Manager with a strong background in accommodation services to oversee and drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding service delivery, managing teams across multiple functions and ensuring compliance, efficiency, and innovation. Key Responsibilities: Oversee day-to-day operations across hospitality, catering, retail, and accommodation services . Lead, motivate, and manage multi-disciplinary teams to deliver a consistent, high-quality service. Drive commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders to deliver value for money and service excellence. Oversee accommodation operations, ensuring smooth running of bookings, occupancy management, housekeeping, and guest services. Prepare and present regular performance reports and KPIs to senior management. Lead on staff recruitment, training, and development across all operational areas. Skills & Experience Required: Proven experience managing hospitality, catering, retail, and accommodation operations in a complex or multi-site environment. Strong leadership skills with the ability to inspire and develop teams. Excellent financial and commercial acumen, with a track record of managing budgets and driving revenue. Strong knowledge of health, safety, and compliance standards within hospitality and accommodation. Exceptional organisational and communication skills, with the ability to manage multiple priorities. Customer-focused mindset with a passion for delivering outstanding service. Experience within education, large-scale venues, hotels, or conference centres would be advantageous.
Sep 03, 2025
Contractor
Operations Lead (Hospitality/Accomodation/Retail) Rate - 200 a day Duration - 3 Months + Location - London (Hybrid) Ir35 - Inside About the Role: We are seeking an experienced Hospitality, Catering & Retail Operations Manager with a strong background in accommodation services to oversee and drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding service delivery, managing teams across multiple functions and ensuring compliance, efficiency, and innovation. Key Responsibilities: Oversee day-to-day operations across hospitality, catering, retail, and accommodation services . Lead, motivate, and manage multi-disciplinary teams to deliver a consistent, high-quality service. Drive commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders to deliver value for money and service excellence. Oversee accommodation operations, ensuring smooth running of bookings, occupancy management, housekeeping, and guest services. Prepare and present regular performance reports and KPIs to senior management. Lead on staff recruitment, training, and development across all operational areas. Skills & Experience Required: Proven experience managing hospitality, catering, retail, and accommodation operations in a complex or multi-site environment. Strong leadership skills with the ability to inspire and develop teams. Excellent financial and commercial acumen, with a track record of managing budgets and driving revenue. Strong knowledge of health, safety, and compliance standards within hospitality and accommodation. Exceptional organisational and communication skills, with the ability to manage multiple priorities. Customer-focused mindset with a passion for delivering outstanding service. Experience within education, large-scale venues, hotels, or conference centres would be advantageous.
