We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. The Supporter Care team at Alzheimer s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Executives handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity. This role will be known internally as Supporter Care Executive Main duties and responsibilities of the role: Supporter engagement Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials. Managing email enquiries, either by responding or forwarding as necessary. Responding to written enquiries received in the post. Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors. Recording feedback received by the charity and assisting in the resolution of complaints. Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity. Donation processing, database and general administration Processing donations from telephone calls and mailings, acknowledging supporters appropriately. In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin. Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary. Processing and thanking donations relating to regional fundraising and sporting events. Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary. Opening and batching incoming post. Updating team procedures as required. Archiving, scanning and filing documents. What we are looking for: Experience of working in a customer facing role. Experience of handling queries and complaints. Confidence working with computers good knowledge of Word, Excel, Outlook and CRM databases. Excellent written and spoken communication skills. Engaging and professional telephone manner. Ability to work with a high level of accuracy and attention to detail. Good organisational skills and the ability to prioritise workload. Professional and hard-working team player. Outgoing, enthusiastic and able to remain calm under pressure Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £24,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 21st September 2025 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation. We were also listed in the prestigious Best Companies lists: 18th in the 100 Best Large Companies to Work For in the UK. 10th in the 50 Best Companies to Work For in the East of England. 2nd in the 30 Best Companies to Work For in the Charity Sector. ARUK really does look after its people, where you will be able to add value and make a difference. To view further details about working for us and the benefits we offer, please visit Alzheimer s Research UK
Sep 01, 2025
Full time
We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. The Supporter Care team at Alzheimer s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Executives handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity. This role will be known internally as Supporter Care Executive Main duties and responsibilities of the role: Supporter engagement Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials. Managing email enquiries, either by responding or forwarding as necessary. Responding to written enquiries received in the post. Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors. Recording feedback received by the charity and assisting in the resolution of complaints. Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity. Donation processing, database and general administration Processing donations from telephone calls and mailings, acknowledging supporters appropriately. In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin. Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary. Processing and thanking donations relating to regional fundraising and sporting events. Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary. Opening and batching incoming post. Updating team procedures as required. Archiving, scanning and filing documents. What we are looking for: Experience of working in a customer facing role. Experience of handling queries and complaints. Confidence working with computers good knowledge of Word, Excel, Outlook and CRM databases. Excellent written and spoken communication skills. Engaging and professional telephone manner. Ability to work with a high level of accuracy and attention to detail. Good organisational skills and the ability to prioritise workload. Professional and hard-working team player. Outgoing, enthusiastic and able to remain calm under pressure Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £24,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 21st September 2025 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation. We were also listed in the prestigious Best Companies lists: 18th in the 100 Best Large Companies to Work For in the UK. 10th in the 50 Best Companies to Work For in the East of England. 2nd in the 30 Best Companies to Work For in the Charity Sector. ARUK really does look after its people, where you will be able to add value and make a difference. To view further details about working for us and the benefits we offer, please visit Alzheimer s Research UK
Location: Harrow, North West London Employment Type: Full-Time / Hybrid or Office-based Salary: Up to £37,000+ Study Support + Benefits Are you an ambitious, part-qualified paraplanner looking to take your career to the next level within a prestigious St. James's Place Partner Practice? My client is looking for a detail-oriented, client-focused professional to join our dynamic team and grow with us. About the Role As a key member of the team, you'll work closely with our Financial Advisers and experienced paraplanners to deliver high-quality, compliant advice and technical support. This is a fantastic opportunity to develop within a supportive environment, with full study support toward achieving your Level 4 Diploma and beyond. Key Responsibilities: Assist in the preparation of suitability reports and recommendation letters Conduct research and analysis across pensions, investments, and protection Liaise with Advisers and Administrators to gather client information and ensure accurate documentation Use of SJP-approved platforms and software Maintain up-to-date knowledge of industry trends and FCA regulations About You: Working toward or part-qualified in a relevant Level 4 Diploma (e.g. CII Diploma in Regulated Financial Planning) Experience in a paraplanning or technical support role within financial services Strong attention to detail and organisational skills Comfortable working independently and as part of a team Previous experience within an SJP Partner Practice is advantageous What We Offer: Competitive salary and discretionary bonus Full study support and mentorship Clear progression path to full paraplanner or adviser Supportive, professional environment within a growing SJP practice Flexible/hybrid working options (where applicable) Please contact Sam at Financial Divisions.
Sep 01, 2025
Full time
Location: Harrow, North West London Employment Type: Full-Time / Hybrid or Office-based Salary: Up to £37,000+ Study Support + Benefits Are you an ambitious, part-qualified paraplanner looking to take your career to the next level within a prestigious St. James's Place Partner Practice? My client is looking for a detail-oriented, client-focused professional to join our dynamic team and grow with us. About the Role As a key member of the team, you'll work closely with our Financial Advisers and experienced paraplanners to deliver high-quality, compliant advice and technical support. This is a fantastic opportunity to develop within a supportive environment, with full study support toward achieving your Level 4 Diploma and beyond. Key Responsibilities: Assist in the preparation of suitability reports and recommendation letters Conduct research and analysis across pensions, investments, and protection Liaise with Advisers and Administrators to gather client information and ensure accurate documentation Use of SJP-approved platforms and software Maintain up-to-date knowledge of industry trends and FCA regulations About You: Working toward or part-qualified in a relevant Level 4 Diploma (e.g. CII Diploma in Regulated Financial Planning) Experience in a paraplanning or technical support role within financial services Strong attention to detail and organisational skills Comfortable working independently and as part of a team Previous experience within an SJP Partner Practice is advantageous What We Offer: Competitive salary and discretionary bonus Full study support and mentorship Clear progression path to full paraplanner or adviser Supportive, professional environment within a growing SJP practice Flexible/hybrid working options (where applicable) Please contact Sam at Financial Divisions.
University and College Union have an exciting opportunity for a Head of Campaigns and Communications to join the team! Location: NW1 7LH Salary: £89,139 p.a. (including London Allowance) Hours: 35 per week Contract: Permanent, Full Time Closing Date: 10 September at 10 am About The University and College Union The University and College Union (UCU) represents over 120,000 academics, lecturers, trainers, instructors, researchers, managers, administrators, computer staff, librarians and postgraduates in universities, colleges, prisons, adult education and training organisations across the UK. We also have members in the private sector, for example in private training agencies and language schools, as well as members working on a freelance basis. Students training to teach in post-school education also belong to UCU. Head of Campaigns and Communications - The Role: UCU is looking for an exceptional and inspiring individual to lead its Campaigns and Communications Department. As a member of UCU s Senior Management Team, and reporting to its General Secretary, you will be responsible for the delivery of the strategic and operational aims of the Department and lead its team of staff, including line-managing the Head of Campaigns and Head of Communications. Head of Campaigns and Communications Key Responsibilities: -Leading and overseeing day-to-day operations of the Campaigns and Communications Department -Developing and managing UCU s campaigns and communications strategies -Overseeing UCU s public work, in consultation with the General Secretary and Head of Equality & Policy -Media promotion of the General Secretary and senior officers, including arranging appearances, interviews and articles -Responsibility for the efficient and effective media relations and news information service -Developing and maintaining relationships with appropriate media outlets and political contacts in Westminster and beyond Head of Campaigns and Communications You: -Educated to degree level or equivalent experience -Experience/understanding of working for a Trade Union or similar not-for-profit organisation -Experience of managing teams of staff -Knowledge and experience of membership communications and campaign organisation -Strong interpersonal skills with the ability to communicate effectively at all levels -Ability and willingness to attend work outside of normal working hours. Benefits of working for us: - Generous holiday entitlement of 35 days annual leave plus 8 bank holidays, and 8 closure days with a pro-rata entitlement for part time staff - Disability leave arrangements - Special leave arrangements - A range of family friendly policies and procedures with enhanced Maternity, Adoption, Paternity and Shared Parental Leave schemes - An Employee Assistance Programme that provides access to 24-hour confidential counselling - Access to advice and face-to-face intervention from a Senior Chartered Physiotherapist through the award-winning Physiotherapy Advice Line service - Healthcare Assessment - All employees are contractually enrolled into the Universities Superannuation Scheme (USS) where currently the employee contribution is approximately 6.1% of salary and the employer contribution is approximately 14.5% of salary - Childcare support - Interest free season ticket loans to cover the cost of a second-class season ticket between home and the office - UCU will assist with the cost of an eyesight test and the purchase of a basic pair of glasses, where these are required for DSE use - Training and developmental support - Access to over 300 eLearning modules through UCU s online Training Room Application Process UCU is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Please note that applicants should apply using the application form and CVs will not be considered. Completed application forms must be received by us by 10am on the closing date. Late applications will not be considered. We especially welcome applications from women and Black, Asian, and minority ethnic candidates, who are underrepresented at this grade in UCU. If this is you and you're interested, please join an online briefing about the role and working at the Union on 4 September, at 12 pm to 1 pm. You ll also have the chance to ask questions. Deadline to notify us is 12 noon on 3 September. Closing date for applications: 10 September at 10 am. Interview date: 2 October To apply for this exciting Head of Campaigns and Communications opportunity, please click Apply now
Sep 01, 2025
Full time
University and College Union have an exciting opportunity for a Head of Campaigns and Communications to join the team! Location: NW1 7LH Salary: £89,139 p.a. (including London Allowance) Hours: 35 per week Contract: Permanent, Full Time Closing Date: 10 September at 10 am About The University and College Union The University and College Union (UCU) represents over 120,000 academics, lecturers, trainers, instructors, researchers, managers, administrators, computer staff, librarians and postgraduates in universities, colleges, prisons, adult education and training organisations across the UK. We also have members in the private sector, for example in private training agencies and language schools, as well as members working on a freelance basis. Students training to teach in post-school education also belong to UCU. Head of Campaigns and Communications - The Role: UCU is looking for an exceptional and inspiring individual to lead its Campaigns and Communications Department. As a member of UCU s Senior Management Team, and reporting to its General Secretary, you will be responsible for the delivery of the strategic and operational aims of the Department and lead its team of staff, including line-managing the Head of Campaigns and Head of Communications. Head of Campaigns and Communications Key Responsibilities: -Leading and overseeing day-to-day operations of the Campaigns and Communications Department -Developing and managing UCU s campaigns and communications strategies -Overseeing UCU s public work, in consultation with the General Secretary and Head of Equality & Policy -Media promotion of the General Secretary and senior officers, including arranging appearances, interviews and articles -Responsibility for the efficient and effective media relations and news information service -Developing and maintaining relationships with appropriate media outlets and political contacts in Westminster and beyond Head of Campaigns and Communications You: -Educated to degree level or equivalent experience -Experience/understanding of working for a Trade Union or similar not-for-profit organisation -Experience of managing teams of staff -Knowledge and experience of membership communications and campaign organisation -Strong interpersonal skills with the ability to communicate effectively at all levels -Ability and willingness to attend work outside of normal working hours. Benefits of working for us: - Generous holiday entitlement of 35 days annual leave plus 8 bank holidays, and 8 closure days with a pro-rata entitlement for part time staff - Disability leave arrangements - Special leave arrangements - A range of family friendly policies and procedures with enhanced Maternity, Adoption, Paternity and Shared Parental Leave schemes - An Employee Assistance Programme that provides access to 24-hour confidential counselling - Access to advice and face-to-face intervention from a Senior Chartered Physiotherapist through the award-winning Physiotherapy Advice Line service - Healthcare Assessment - All employees are contractually enrolled into the Universities Superannuation Scheme (USS) where currently the employee contribution is approximately 6.1% of salary and the employer contribution is approximately 14.5% of salary - Childcare support - Interest free season ticket loans to cover the cost of a second-class season ticket between home and the office - UCU will assist with the cost of an eyesight test and the purchase of a basic pair of glasses, where these are required for DSE use - Training and developmental support - Access to over 300 eLearning modules through UCU s online Training Room Application Process UCU is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Please note that applicants should apply using the application form and CVs will not be considered. Completed application forms must be received by us by 10am on the closing date. Late applications will not be considered. We especially welcome applications from women and Black, Asian, and minority ethnic candidates, who are underrepresented at this grade in UCU. If this is you and you're interested, please join an online briefing about the role and working at the Union on 4 September, at 12 pm to 1 pm. You ll also have the chance to ask questions. Deadline to notify us is 12 noon on 3 September. Closing date for applications: 10 September at 10 am. Interview date: 2 October To apply for this exciting Head of Campaigns and Communications opportunity, please click Apply now
Senior IFA Administrator Nottingham Salary up to £30,000 BENEFITS Holiday - 23 days plus + Statutory public holidays. Increasing to 26 days + SPH after 5 years, and 29 days + SPH after 10 years. Pension - Contributory pension scheme. ER contribution of 5% EE minimum contribution 3%. Subject to auto enrolment eligibility. GDIS scheme - 2 x salary Life Assurance. Health cash plan Development and training - Examination and study financial support, internal training, and individual development plans Employee assistance programme Flexible working hours Friday early finish - 4pm Bonus scheme - up to 5% of salary payable annually NJR Recruitment are delighted to be working in Partnership with a very well-known National Firm of Independent Financial Planners who are looking to recruit an experienced Administrator to join their team in Nottingham. The successful candidate will be provide full support one Adviser in all aspects of client support, where the successful candidate will carry out a wide variety of duties / responsibilities including; " Meeting preparation " Collating all the required documents and research for report preparation " Submitting new business on and off platforms " Income payments and withdrawals " Preparing files for client visits " Producing Valuations and Illustrations " Liaise with both internal and external stakeholders by telephone, letter and E-mail " Maintenance of all administration systems " Ensuring that all client data is accurate and up to date " Maintenance of diary management system " Ensuring that daily workflow is completed in line with SLA's " Ensure appropriate documentation is scanned and attached to the relevant client records. This role will suit someone who has been working within financial services industry and who has experience within the Pensions & Investments arena and ideally be experienced with Intelligent Office. The successful candidate will also need to have excellent attention to detail skills, as well as the ability to provide a first class service to both their Clients and Consultants. For further information please contact one of our specialist consultants quoting REF: NJR15915
Sep 01, 2025
Full time
Senior IFA Administrator Nottingham Salary up to £30,000 BENEFITS Holiday - 23 days plus + Statutory public holidays. Increasing to 26 days + SPH after 5 years, and 29 days + SPH after 10 years. Pension - Contributory pension scheme. ER contribution of 5% EE minimum contribution 3%. Subject to auto enrolment eligibility. GDIS scheme - 2 x salary Life Assurance. Health cash plan Development and training - Examination and study financial support, internal training, and individual development plans Employee assistance programme Flexible working hours Friday early finish - 4pm Bonus scheme - up to 5% of salary payable annually NJR Recruitment are delighted to be working in Partnership with a very well-known National Firm of Independent Financial Planners who are looking to recruit an experienced Administrator to join their team in Nottingham. The successful candidate will be provide full support one Adviser in all aspects of client support, where the successful candidate will carry out a wide variety of duties / responsibilities including; " Meeting preparation " Collating all the required documents and research for report preparation " Submitting new business on and off platforms " Income payments and withdrawals " Preparing files for client visits " Producing Valuations and Illustrations " Liaise with both internal and external stakeholders by telephone, letter and E-mail " Maintenance of all administration systems " Ensuring that all client data is accurate and up to date " Maintenance of diary management system " Ensuring that daily workflow is completed in line with SLA's " Ensure appropriate documentation is scanned and attached to the relevant client records. This role will suit someone who has been working within financial services industry and who has experience within the Pensions & Investments arena and ideally be experienced with Intelligent Office. The successful candidate will also need to have excellent attention to detail skills, as well as the ability to provide a first class service to both their Clients and Consultants. For further information please contact one of our specialist consultants quoting REF: NJR15915
Senior IFA Administrator - Financial Planning Location: Warwick Salary: Up to £35,000 DOE Benefits Full-Time Permanent NJR Recruitment is delighted to be representing a highly respected and growing financial planning firm, now seeking an experienced Senior IFA Administrator to join their Warwick office. This is a varied and rewarding role where you'll be supporting Office Managers and Financial Planners in delivering a high-quality, compliant service to clients. You'll also act as a role model to the administration team, sharing expertise and helping to develop others. Key Responsibilities Prepare valuation reports, performance documentation, and adviser review packs Process new business and ensure all compliance documentation is in place Liaise with providers to obtain policy information, illustrations, and valuations Manage client instructions, withdrawals, and fund switches in line with FCA and MiFID II requirements Maintain accurate client records on the back-office system Provide post-review summaries to clients and keep them updated on progress Support complex cases across investments, pensions, protection, and mortgages Assist with research and prepare fund switch reports using FE Analytics Mentor and coach junior administrators to ensure consistent quality What We're Looking For Minimum of 5 years' experience as an IFA Administrator Proven ability to handle complex client work and high-profile cases Excellent communication and relationship management skills Strong technical knowledge of financial products and compliance requirements Proficient in back-office systems and Microsoft Office Exceptional attention to detail and organisational skills What's on Offer Salary up to £35,000 DOE 3% employer pension contribution 23 days holiday bank holidays (rising with service) Life cover (4x salary), income protection, company sick pay Employee Assistance Programme & financial wellbeing support Hybrid working - up to 2 days WFH Apply Now If you are a skilled financial planning administrator ready to take on a senior role in a supportive and forward-thinking business, we'd love to hear from you. Apply today NJR15961
Sep 01, 2025
Full time
Senior IFA Administrator - Financial Planning Location: Warwick Salary: Up to £35,000 DOE Benefits Full-Time Permanent NJR Recruitment is delighted to be representing a highly respected and growing financial planning firm, now seeking an experienced Senior IFA Administrator to join their Warwick office. This is a varied and rewarding role where you'll be supporting Office Managers and Financial Planners in delivering a high-quality, compliant service to clients. You'll also act as a role model to the administration team, sharing expertise and helping to develop others. Key Responsibilities Prepare valuation reports, performance documentation, and adviser review packs Process new business and ensure all compliance documentation is in place Liaise with providers to obtain policy information, illustrations, and valuations Manage client instructions, withdrawals, and fund switches in line with FCA and MiFID II requirements Maintain accurate client records on the back-office system Provide post-review summaries to clients and keep them updated on progress Support complex cases across investments, pensions, protection, and mortgages Assist with research and prepare fund switch reports using FE Analytics Mentor and coach junior administrators to ensure consistent quality What We're Looking For Minimum of 5 years' experience as an IFA Administrator Proven ability to handle complex client work and high-profile cases Excellent communication and relationship management skills Strong technical knowledge of financial products and compliance requirements Proficient in back-office systems and Microsoft Office Exceptional attention to detail and organisational skills What's on Offer Salary up to £35,000 DOE 3% employer pension contribution 23 days holiday bank holidays (rising with service) Life cover (4x salary), income protection, company sick pay Employee Assistance Programme & financial wellbeing support Hybrid working - up to 2 days WFH Apply Now If you are a skilled financial planning administrator ready to take on a senior role in a supportive and forward-thinking business, we'd love to hear from you. Apply today NJR15961
Executive Assistant Your new company An Academic and Research & Health facility in South Central Manchester which is at the forefront of innovation. Your new roleExecutive Assistant - Academic & Research Institute 5 Days a Week. 100% onsite.Permanent - Salary 35 to 40K per annum. You will be required to provide first-rate executive support to the executive team and senior staff. The post holder will be a key administrative point of contact within the team and will ensure questions, issues and concerns are addressed effectively and prioritised via emails and other correspondence. Key duties of the role are complex and extensive diary management, organising meetings and travel arrangements and taking notes and minutes / follow-up actions for senior staff. You will be required to support in the preparation of meetings and assist in the management of projects such as events with the wider organisation. This dynamic and demanding role will involve considerable flexibility. The ability to work independently with minimum supervision is essential. What you'll need to succeed You will need to be an experienced EA/ PA/ Senior Administrator. This is a very varied administrative role therefore, you will be required to be both flexible and adaptable.The working hours are 35 per week Monday to Friday and will be required to be onsite. Previous administration experience and secretarial experience within the academic/ research and health sector is essential, along with a professional manner. Excellent communication skills and a polite and friendly approach are also essential. What you'll get in return A competitive salary, flexible working scheme and the benefits of working for an HE institution. What you need to do now If you're interested in this role, please forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Sep 01, 2025
Full time
Executive Assistant Your new company An Academic and Research & Health facility in South Central Manchester which is at the forefront of innovation. Your new roleExecutive Assistant - Academic & Research Institute 5 Days a Week. 100% onsite.Permanent - Salary 35 to 40K per annum. You will be required to provide first-rate executive support to the executive team and senior staff. The post holder will be a key administrative point of contact within the team and will ensure questions, issues and concerns are addressed effectively and prioritised via emails and other correspondence. Key duties of the role are complex and extensive diary management, organising meetings and travel arrangements and taking notes and minutes / follow-up actions for senior staff. You will be required to support in the preparation of meetings and assist in the management of projects such as events with the wider organisation. This dynamic and demanding role will involve considerable flexibility. The ability to work independently with minimum supervision is essential. What you'll need to succeed You will need to be an experienced EA/ PA/ Senior Administrator. This is a very varied administrative role therefore, you will be required to be both flexible and adaptable.The working hours are 35 per week Monday to Friday and will be required to be onsite. Previous administration experience and secretarial experience within the academic/ research and health sector is essential, along with a professional manner. Excellent communication skills and a polite and friendly approach are also essential. What you'll get in return A competitive salary, flexible working scheme and the benefits of working for an HE institution. What you need to do now If you're interested in this role, please forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Senior Fundraising and Research Officer We are looking for a motivated and detail-oriented Senior Fundraising and Research Officer to join the team, helping us build on the great work we're already doing and achieve even more. This is an exciting time to join the charity as we continue our journey to support children and young people in areas of high deprivation to succeed in life. Position: Senior Fundraising and Research Officer Location: Contractually based from one of our offices with flexibility to work from home, subject to business requirements and line manager approval. Salary: £29,680 - £32,099 per annum Hours: Full Time (37.5 hours per week, Monday-Friday) Contract: Permanent Closing Date: 9:00am, Monday 22nd September 2025 Interview Dates: First stage: Thursday 25th September 2025 Second stage: Tuesday 30th September 2025 The Role Working as part of a small but ambitious team, you will support fundraising and donor research for Right to Succeed, a fast-growing national charity delivering place-based and educational change in disadvantaged communities. This role will see you: Undertake in-depth prospect donor research, using tools such as Funds Online, GrantNav 360 Giving, and CRM systems. Produce research briefings and present findings to support fundraising strategy. Provide high-quality administrative support, including meeting coordination, thank you letters, and CRM updates. Support the delivery of fundraising events and donor visits. Contribute to the writing of funding applications, bids, and monitoring reports. Lead on administrative support for the Individual Giving funding stream. If you are passionate about collaboration, research, and supporting fundraising that helps children and young people overcome barriers to education, we would love to hear from you. About You We are seeking a proactive and detail-focused fundraiser with: Experience of writing for a range of audiences. Experience of maintaining relationships with a range of stakeholders. Strong research skills and experience with CRM or funding databases. A flexible and hands-on approach, with the ability to work independently and as part of a team. Strong organisational, planning, and time management skills. Excellent communication skills, both written and verbal. Desirable experience includes: Knowledge of the voluntary/charity sector. Understanding of bid writing and monitoring for Trusts, Foundations, Statutory and Institutional funders. Experience of fundraising from regional sources. Benefits Include: 5% employer pension contribution 27 days annual leave (plus bank holidays) Medicash health plan Group life assurance Flexible working Commitment to wellbeing and professional development Please upload your CV and a covering letter outlining your interest in the role and how you meet the criteria of the role. The covering letter should be no more than 2 sides of A4. About the Organisation The charity works with communities in areas of high deprivation to remove barriers to education and create better outcomes for children and young people. Since launching in 2015, we've been working with schools, colleges, and local authorities across Blackpool, Rochdale, Birkenhead, and the Liverpool City Region to build inclusive education systems and improve literacy. We are an equal opportunities employer and particularly welcome applications from those with lived experience of the challenges our programmes seek to address. As a Disability Confident employer, we will provide any support needed in the recruitment process. Other roles you may have experience in could include: Fundraising Officer, Fundraising and Research Officer, Trusts & Foundations Officer, Grants Officer, Prospect Researcher, Individual Giving Officer, Fundraising Administrator, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Sep 01, 2025
Full time
Senior Fundraising and Research Officer We are looking for a motivated and detail-oriented Senior Fundraising and Research Officer to join the team, helping us build on the great work we're already doing and achieve even more. This is an exciting time to join the charity as we continue our journey to support children and young people in areas of high deprivation to succeed in life. Position: Senior Fundraising and Research Officer Location: Contractually based from one of our offices with flexibility to work from home, subject to business requirements and line manager approval. Salary: £29,680 - £32,099 per annum Hours: Full Time (37.5 hours per week, Monday-Friday) Contract: Permanent Closing Date: 9:00am, Monday 22nd September 2025 Interview Dates: First stage: Thursday 25th September 2025 Second stage: Tuesday 30th September 2025 The Role Working as part of a small but ambitious team, you will support fundraising and donor research for Right to Succeed, a fast-growing national charity delivering place-based and educational change in disadvantaged communities. This role will see you: Undertake in-depth prospect donor research, using tools such as Funds Online, GrantNav 360 Giving, and CRM systems. Produce research briefings and present findings to support fundraising strategy. Provide high-quality administrative support, including meeting coordination, thank you letters, and CRM updates. Support the delivery of fundraising events and donor visits. Contribute to the writing of funding applications, bids, and monitoring reports. Lead on administrative support for the Individual Giving funding stream. If you are passionate about collaboration, research, and supporting fundraising that helps children and young people overcome barriers to education, we would love to hear from you. About You We are seeking a proactive and detail-focused fundraiser with: Experience of writing for a range of audiences. Experience of maintaining relationships with a range of stakeholders. Strong research skills and experience with CRM or funding databases. A flexible and hands-on approach, with the ability to work independently and as part of a team. Strong organisational, planning, and time management skills. Excellent communication skills, both written and verbal. Desirable experience includes: Knowledge of the voluntary/charity sector. Understanding of bid writing and monitoring for Trusts, Foundations, Statutory and Institutional funders. Experience of fundraising from regional sources. Benefits Include: 5% employer pension contribution 27 days annual leave (plus bank holidays) Medicash health plan Group life assurance Flexible working Commitment to wellbeing and professional development Please upload your CV and a covering letter outlining your interest in the role and how you meet the criteria of the role. The covering letter should be no more than 2 sides of A4. About the Organisation The charity works with communities in areas of high deprivation to remove barriers to education and create better outcomes for children and young people. Since launching in 2015, we've been working with schools, colleges, and local authorities across Blackpool, Rochdale, Birkenhead, and the Liverpool City Region to build inclusive education systems and improve literacy. We are an equal opportunities employer and particularly welcome applications from those with lived experience of the challenges our programmes seek to address. As a Disability Confident employer, we will provide any support needed in the recruitment process. Other roles you may have experience in could include: Fundraising Officer, Fundraising and Research Officer, Trusts & Foundations Officer, Grants Officer, Prospect Researcher, Individual Giving Officer, Fundraising Administrator, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Are you an experienced financial services administrator looking for the next step up in your career? Recruit UK are working in partnership with a growing forward-thinking financial services company based in Bristol. We're looking for a motivated and detail-oriented professional to join their dynamic team. Operating at the heart of the wealth management and investment platform sector, the business delivers innovative and integrated solutions to private clients, advisers, and institutions. You'll play an important role in supporting the paraplanners and advisers, assisting with research and the preparation of suitability reports. From drafting and checking client documentation to helping with cash flow modelling and product comparisons, you'll ensure information is accurate, compliant, and delivered on time. Along the way, you'll gain hands-on experience of the full paraplanning process, with clear opportunities to develop your technical knowledge and progress your career. Responsibilities include Develop your ability to produce compliant reports and recommendations, with guidance from senior paraplanners. Build experience in researching client portfolios, asset allocation, and investment products. Take ownership of gathering valuations, quotations, and preparing application documentation. Learn to apply compliance requirements and internal policies to everyday tasks. Manage your workload effectively, keeping your line manager informed of progress. Commit to ongoing study and recording your professional development. Contribute to wider team tasks and responsibilities as needed. Apply Consumer Duty principles in all aspects of your work. What we're looking for Experience working as an IFA/ Wealth Management Administrator Knowledge of the Financial Services industry Proficient in databases and relevant software Must have progress towards the Level 4 Diploma in Financial Planning Exposure to elements of Paraplanning in a previous role is desired Benefits Offering a salary of up to £36,000 Private Medical Insurance post probation Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee) 25 days Annual Leave (plus buy and sell up to 5 days) Office Christmas close (3-days) Life Assurance Health cash plan Hybrid working Discretionary performance related bonus Employee Assistance Programme Lunch and snacks provided in the Bristol office. And lots of flexible benefits to choose from! This is an opportunity to progress your career and blossom into a highly skilled paraplanner. If you're keen to find out more, apply now and we can have a chat!
Sep 01, 2025
Full time
Are you an experienced financial services administrator looking for the next step up in your career? Recruit UK are working in partnership with a growing forward-thinking financial services company based in Bristol. We're looking for a motivated and detail-oriented professional to join their dynamic team. Operating at the heart of the wealth management and investment platform sector, the business delivers innovative and integrated solutions to private clients, advisers, and institutions. You'll play an important role in supporting the paraplanners and advisers, assisting with research and the preparation of suitability reports. From drafting and checking client documentation to helping with cash flow modelling and product comparisons, you'll ensure information is accurate, compliant, and delivered on time. Along the way, you'll gain hands-on experience of the full paraplanning process, with clear opportunities to develop your technical knowledge and progress your career. Responsibilities include Develop your ability to produce compliant reports and recommendations, with guidance from senior paraplanners. Build experience in researching client portfolios, asset allocation, and investment products. Take ownership of gathering valuations, quotations, and preparing application documentation. Learn to apply compliance requirements and internal policies to everyday tasks. Manage your workload effectively, keeping your line manager informed of progress. Commit to ongoing study and recording your professional development. Contribute to wider team tasks and responsibilities as needed. Apply Consumer Duty principles in all aspects of your work. What we're looking for Experience working as an IFA/ Wealth Management Administrator Knowledge of the Financial Services industry Proficient in databases and relevant software Must have progress towards the Level 4 Diploma in Financial Planning Exposure to elements of Paraplanning in a previous role is desired Benefits Offering a salary of up to £36,000 Private Medical Insurance post probation Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee) 25 days Annual Leave (plus buy and sell up to 5 days) Office Christmas close (3-days) Life Assurance Health cash plan Hybrid working Discretionary performance related bonus Employee Assistance Programme Lunch and snacks provided in the Bristol office. And lots of flexible benefits to choose from! This is an opportunity to progress your career and blossom into a highly skilled paraplanner. If you're keen to find out more, apply now and we can have a chat!
Senior Fundraising and Research Officer We are looking for a motivated and detail-oriented Senior Fundraising and Research Officer to join the team at Right to Succeed, helping us build on the great work we re already doing and achieve even more. This is an exciting time to join the charity as we continue our journey to support children and young people in areas of high deprivation to succeed in life. Position: Senior Fundraising and Research Officer Location: Contractually based from one of our offices with flexibility to work from home, subject to business requirements and line manager approval. Salary: £29,680 - £32,099 per annum Hours: Full Time (37.5 hours per week, Monday Friday) Contract: Permanent Closing Date: 9:00am, Monday 22nd September 2025 Interview Dates: First stage: Thursday 25th September 2025 Second stage: Tuesday 30th September 2025 The Role Working as part of a small but ambitious team, you will support fundraising and donor research for Right to Succeed, a fast-growing national charity delivering place-based and educational change in disadvantaged communities. This role will see you: Undertake in-depth prospect donor research, using tools such as Funds Online, GrantNav 360 Giving, and CRM systems. Produce research briefings and present findings to support fundraising strategy. Provide high-quality administrative support, including meeting coordination, thank you letters, and CRM updates. Support the delivery of fundraising events and donor visits. Contribute to the writing of funding applications, bids, and monitoring reports. Lead on administrative support for the Individual Giving funding stream. If you are passionate about collaboration, research, and supporting fundraising that helps children and young people overcome barriers to education, we would love to hear from you. About You We are seeking a proactive and detail-focused fundraiser with: Experience of writing for a range of audiences. Experience of maintaining relationships with a range of stakeholders. Strong research skills and experience with CRM or funding databases. A flexible and hands-on approach, with the ability to work independently and as part of a team. Strong organisational, planning, and time management skills. Excellent communication skills, both written and verbal. Desirable experience includes: Knowledge of the voluntary/charity sector. Understanding of bid writing and monitoring for Trusts, Foundations, Statutory and Institutional funders. Experience of fundraising from regional sources. Benefits Include: 5% employer pension contribution 27 days annual leave (plus bank holidays) Medicash health plan Group life assurance Flexible working Commitment to wellbeing and professional development Please upload your CV and a covering letter outlining your interest in the role and how you meet the criteria of the role. The covering letter should be no more than 2 sides of A4. About the Organisation Right to Succeed works with communities in areas of high deprivation to remove barriers to education and create better outcomes for children and young people. Since launching in 2015, we ve been working with schools, colleges, and local authorities across Blackpool, Rochdale, Birkenhead, and the Liverpool City Region to build inclusive education systems and improve literacy. We are an equal opportunities employer and particularly welcome applications from those with lived experience of the challenges our programmes seek to address. As a Disability Confident employer, we will provide any support needed in the recruitment process. Other roles you may have experience in could include: Fundraising Officer, Fundraising and Research Officer, Trusts & Foundations Officer, Grants Officer, Prospect Researcher, Individual Giving Officer, Fundraising Administrator, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Aug 31, 2025
Full time
Senior Fundraising and Research Officer We are looking for a motivated and detail-oriented Senior Fundraising and Research Officer to join the team at Right to Succeed, helping us build on the great work we re already doing and achieve even more. This is an exciting time to join the charity as we continue our journey to support children and young people in areas of high deprivation to succeed in life. Position: Senior Fundraising and Research Officer Location: Contractually based from one of our offices with flexibility to work from home, subject to business requirements and line manager approval. Salary: £29,680 - £32,099 per annum Hours: Full Time (37.5 hours per week, Monday Friday) Contract: Permanent Closing Date: 9:00am, Monday 22nd September 2025 Interview Dates: First stage: Thursday 25th September 2025 Second stage: Tuesday 30th September 2025 The Role Working as part of a small but ambitious team, you will support fundraising and donor research for Right to Succeed, a fast-growing national charity delivering place-based and educational change in disadvantaged communities. This role will see you: Undertake in-depth prospect donor research, using tools such as Funds Online, GrantNav 360 Giving, and CRM systems. Produce research briefings and present findings to support fundraising strategy. Provide high-quality administrative support, including meeting coordination, thank you letters, and CRM updates. Support the delivery of fundraising events and donor visits. Contribute to the writing of funding applications, bids, and monitoring reports. Lead on administrative support for the Individual Giving funding stream. If you are passionate about collaboration, research, and supporting fundraising that helps children and young people overcome barriers to education, we would love to hear from you. About You We are seeking a proactive and detail-focused fundraiser with: Experience of writing for a range of audiences. Experience of maintaining relationships with a range of stakeholders. Strong research skills and experience with CRM or funding databases. A flexible and hands-on approach, with the ability to work independently and as part of a team. Strong organisational, planning, and time management skills. Excellent communication skills, both written and verbal. Desirable experience includes: Knowledge of the voluntary/charity sector. Understanding of bid writing and monitoring for Trusts, Foundations, Statutory and Institutional funders. Experience of fundraising from regional sources. Benefits Include: 5% employer pension contribution 27 days annual leave (plus bank holidays) Medicash health plan Group life assurance Flexible working Commitment to wellbeing and professional development Please upload your CV and a covering letter outlining your interest in the role and how you meet the criteria of the role. The covering letter should be no more than 2 sides of A4. About the Organisation Right to Succeed works with communities in areas of high deprivation to remove barriers to education and create better outcomes for children and young people. Since launching in 2015, we ve been working with schools, colleges, and local authorities across Blackpool, Rochdale, Birkenhead, and the Liverpool City Region to build inclusive education systems and improve literacy. We are an equal opportunities employer and particularly welcome applications from those with lived experience of the challenges our programmes seek to address. As a Disability Confident employer, we will provide any support needed in the recruitment process. Other roles you may have experience in could include: Fundraising Officer, Fundraising and Research Officer, Trusts & Foundations Officer, Grants Officer, Prospect Researcher, Individual Giving Officer, Fundraising Administrator, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Philanthropy & Legacy Manager Full time, permanent contract with an option for some hybrid working. We are Chester Zoo We re not just an amazing, award-winning visitor attraction that s home to over 30,000 incredible animals within 128 acres of stunning gardens. We re not just the UK s most popular zoo. We re an international wildlife charity that s committed to the recovery of endangered species. The Role Philanthropy & Legacy Manager The Fundraising Department of Chester Zoo, a major wildlife charity, with a mission of Preventing Extinction works to secure income which contributes towards the delivery of our strategic development plan and ambitious conservation plan, helping to ensure nature can survive and thrive. We have an exciting new role for an outstanding Philanthropy & Legacy Manager to join our ambitious fundraising team. We are looking for an experienced individual to help to lead the delivery of Chester Zoo's high value relationship strategy, helping to build new relationships with philanthropists to fund a range of vital conservation projects and support the zoo s ambitious growth targets leading to its centenary in 2031. This role also delivers the organisations legacy programme, leading the growth and stewardship of legacy giving and ensuring these deeply personal gifts are honoured with sensitivity and compassion. Reporting to the Fundraising & Philanthropy Lead and working across the organisation, we re looking for somebody who is ambitious and results orientated with a natural enthusiasm and curiosity, who has strong relationship building skills and the ability to influence, negotiate and listen when representing Chester Zoo. We re looking for someone who can: Fundraising Strategy Implement plans to attract high-value individual philanthropists in collaboration with the Fundraising & Philanthropy Lead and wider Fundraising strategy. Targets Contribute to the delivery of the organisation s ambitious growth around philanthropic giving, setting KPI s and working with our Executive team to secure donations of £10,000 and above. Prospect Research Work across the organisation to identify and research potential major donors who align with the organisation's conservation mission and goals. Legacy management Lead on the growth and management of legacy giving, ensuring our lifetime supporters are stewarded. Building on relationships with families and solicitors to ensure these deeply personal gifts are honoured with sensitivity and care. Donor Cultivation and Communications Build and maintain strong relationships with existing and prospective donors, creating individual plans for donor stewardship. Working closely with the Senior Data and Insights Manager and Senior Marketing Manager to fully utilise the CRM - preparing strong communication updates and regular bespoke reports. Event Management and Stewardship Work across the organisation with our in-house teams to lead and curate exceptional engagement opportunities through events and experiences. Develop donor visits, creating bespoke touchpoints with individuals which cultivate and inspire donors and prospects. Proposal Writing Create compelling, persuasive and bespoke proposals for prospective donors to influence and engage them and secure philanthropic support. Recording and Thanking Keep accurate records on the database to include all communications, donor plans, pledges, proposals, gifts and restrictions. Working with the Fundraising Administrator to handle accompanying gift administration as well as recognition. What makes Chester Zoo a great place to work? Well, where do we start? Here goes We re a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place. As the UK s biggest and best zoo, we have ambitious goals, exciting plans, and there s always lots going on here. We re an inclusive and diverse organisation, made up of over 600 permanent and 500 temporary team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey. Our working environment could not be more different from a typical office where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break? The Package Permanent contract 40 hours per week Salary £39,833 per annum Option for some hybrid working, based at Chester Zoo minimum of 3 days per week. 33 days annual leave (includes bank holidays) plus the option to buy or sell up to 5 days. Pension scheme with generous employer contributions up to 9% Healthcare plan and employee assistance programme. Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family. Cycle to work scheme. Discounted gym membership Discounts on cinema tickets, restaurants, high street shops and more via Perks Our Requirements Demonstrable experience in securing and managing five figures+ philanthropic gifts from individuals Proven track record in writing exceptional, accurate and compelling proposals Experience in producing high-quality impact reports for funders Skilled in managing and developing a portfolio of funders and meeting fundraising targets Experience in developing and building long-term donor relationships Outstanding communication skills Proven experience of delivering consistently high levels of supporter care Experience in curating and managing stewardship events Experience of prioritising and balancing a busy workload Experience of working closely with other fundraising streams Experience of using a database to manage and track donor relationships and pipeline for accurate recording A proven understanding of legacy giving Although not essential, the following would be desirable: Strong working knowledge of individual giving, Gift Aid and charitable sector Ability to recognise the needs of differing stakeholders Ability to work well independently and under pressure Highly organised with exceptional attention to detail Shortlisting of applications and arrangement of interviews will take place while the advert is live, candidates are therefore encouraged to submit applications as soon as possible. We reserve the right to close the advert early.
Aug 25, 2025
Full time
Philanthropy & Legacy Manager Full time, permanent contract with an option for some hybrid working. We are Chester Zoo We re not just an amazing, award-winning visitor attraction that s home to over 30,000 incredible animals within 128 acres of stunning gardens. We re not just the UK s most popular zoo. We re an international wildlife charity that s committed to the recovery of endangered species. The Role Philanthropy & Legacy Manager The Fundraising Department of Chester Zoo, a major wildlife charity, with a mission of Preventing Extinction works to secure income which contributes towards the delivery of our strategic development plan and ambitious conservation plan, helping to ensure nature can survive and thrive. We have an exciting new role for an outstanding Philanthropy & Legacy Manager to join our ambitious fundraising team. We are looking for an experienced individual to help to lead the delivery of Chester Zoo's high value relationship strategy, helping to build new relationships with philanthropists to fund a range of vital conservation projects and support the zoo s ambitious growth targets leading to its centenary in 2031. This role also delivers the organisations legacy programme, leading the growth and stewardship of legacy giving and ensuring these deeply personal gifts are honoured with sensitivity and compassion. Reporting to the Fundraising & Philanthropy Lead and working across the organisation, we re looking for somebody who is ambitious and results orientated with a natural enthusiasm and curiosity, who has strong relationship building skills and the ability to influence, negotiate and listen when representing Chester Zoo. We re looking for someone who can: Fundraising Strategy Implement plans to attract high-value individual philanthropists in collaboration with the Fundraising & Philanthropy Lead and wider Fundraising strategy. Targets Contribute to the delivery of the organisation s ambitious growth around philanthropic giving, setting KPI s and working with our Executive team to secure donations of £10,000 and above. Prospect Research Work across the organisation to identify and research potential major donors who align with the organisation's conservation mission and goals. Legacy management Lead on the growth and management of legacy giving, ensuring our lifetime supporters are stewarded. Building on relationships with families and solicitors to ensure these deeply personal gifts are honoured with sensitivity and care. Donor Cultivation and Communications Build and maintain strong relationships with existing and prospective donors, creating individual plans for donor stewardship. Working closely with the Senior Data and Insights Manager and Senior Marketing Manager to fully utilise the CRM - preparing strong communication updates and regular bespoke reports. Event Management and Stewardship Work across the organisation with our in-house teams to lead and curate exceptional engagement opportunities through events and experiences. Develop donor visits, creating bespoke touchpoints with individuals which cultivate and inspire donors and prospects. Proposal Writing Create compelling, persuasive and bespoke proposals for prospective donors to influence and engage them and secure philanthropic support. Recording and Thanking Keep accurate records on the database to include all communications, donor plans, pledges, proposals, gifts and restrictions. Working with the Fundraising Administrator to handle accompanying gift administration as well as recognition. What makes Chester Zoo a great place to work? Well, where do we start? Here goes We re a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place. As the UK s biggest and best zoo, we have ambitious goals, exciting plans, and there s always lots going on here. We re an inclusive and diverse organisation, made up of over 600 permanent and 500 temporary team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey. Our working environment could not be more different from a typical office where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break? The Package Permanent contract 40 hours per week Salary £39,833 per annum Option for some hybrid working, based at Chester Zoo minimum of 3 days per week. 33 days annual leave (includes bank holidays) plus the option to buy or sell up to 5 days. Pension scheme with generous employer contributions up to 9% Healthcare plan and employee assistance programme. Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family. Cycle to work scheme. Discounted gym membership Discounts on cinema tickets, restaurants, high street shops and more via Perks Our Requirements Demonstrable experience in securing and managing five figures+ philanthropic gifts from individuals Proven track record in writing exceptional, accurate and compelling proposals Experience in producing high-quality impact reports for funders Skilled in managing and developing a portfolio of funders and meeting fundraising targets Experience in developing and building long-term donor relationships Outstanding communication skills Proven experience of delivering consistently high levels of supporter care Experience in curating and managing stewardship events Experience of prioritising and balancing a busy workload Experience of working closely with other fundraising streams Experience of using a database to manage and track donor relationships and pipeline for accurate recording A proven understanding of legacy giving Although not essential, the following would be desirable: Strong working knowledge of individual giving, Gift Aid and charitable sector Ability to recognise the needs of differing stakeholders Ability to work well independently and under pressure Highly organised with exceptional attention to detail Shortlisting of applications and arrangement of interviews will take place while the advert is live, candidates are therefore encouraged to submit applications as soon as possible. We reserve the right to close the advert early.
