Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 04, 2025
Full time
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
An exciting opportunity has arisen for a Third Party Risk and Operational Resilience Analyst to join a prestigious foreign bank based in the heart of Central London. This is an office-based role offering a salary range of £40,000 - £50,000and excellent benefits. This role is ideal for someone with experience supporting vendor, supplier, or third-party risk management in a banking or regulated financial services environment. As a Third Party Risk Analyst reporting into the Operational Resilience team, you will play a crucial role in managing and monitoring third-party and supplier risk, ensuring compliance with internal policies and regulatory standards such as FCA, GDPR, UK DPA, and ISO 27001. You will be responsible for: Support the onboarding, risk assessment, and ongoing monitoring of third parties, vendors, and service providers. Assist with ensuring all supplier contracts, SLAs, and KPIs are aligned with internal governance and external regulatory expectations. Maintain up-to-date records on supplier due diligence, compliance checks, and risk metrics. Coordinate with internal teams (Legal, Procurement, Risk) to manage contractual reviews and support procurement processes. Track performance issues, escalate risk concerns, and help drive improvements in third-party oversight. Contribute to internal audits and regulatory reviews regarding third-party governance. Stay informed of changes to regulatory frameworks such as FCA rules, GDPR, and ISO 27001. What we are looking for: Previous experience as a Third Party Risk Analyst, Third Party Risk Officer, Third Party Risk Manager, third party manager, Risk Officer, Risk Analyst, Risk Specialist, Procurement Analyst, Supplier Relationship Manager, Vendor Manager, Supplier Management Analyst, Operational Resilience analyst or in a similar role within a regulated financial services environment. Understanding of risk and compliance requirements under FCA, ISO 27001, and UK GDPR/DPA. Familiarity with contract management, vendor onboarding, and procurement procedures. Strong administrative, organisational, and communication skills. Experience using vendor management systems (VMS) or similar tools would be beneficial. Apply now to become a key part of a collaborative team and make an impact in the evolving world of third-party risk. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Sep 01, 2025
Full time
An exciting opportunity has arisen for a Third Party Risk and Operational Resilience Analyst to join a prestigious foreign bank based in the heart of Central London. This is an office-based role offering a salary range of £40,000 - £50,000and excellent benefits. This role is ideal for someone with experience supporting vendor, supplier, or third-party risk management in a banking or regulated financial services environment. As a Third Party Risk Analyst reporting into the Operational Resilience team, you will play a crucial role in managing and monitoring third-party and supplier risk, ensuring compliance with internal policies and regulatory standards such as FCA, GDPR, UK DPA, and ISO 27001. You will be responsible for: Support the onboarding, risk assessment, and ongoing monitoring of third parties, vendors, and service providers. Assist with ensuring all supplier contracts, SLAs, and KPIs are aligned with internal governance and external regulatory expectations. Maintain up-to-date records on supplier due diligence, compliance checks, and risk metrics. Coordinate with internal teams (Legal, Procurement, Risk) to manage contractual reviews and support procurement processes. Track performance issues, escalate risk concerns, and help drive improvements in third-party oversight. Contribute to internal audits and regulatory reviews regarding third-party governance. Stay informed of changes to regulatory frameworks such as FCA rules, GDPR, and ISO 27001. What we are looking for: Previous experience as a Third Party Risk Analyst, Third Party Risk Officer, Third Party Risk Manager, third party manager, Risk Officer, Risk Analyst, Risk Specialist, Procurement Analyst, Supplier Relationship Manager, Vendor Manager, Supplier Management Analyst, Operational Resilience analyst or in a similar role within a regulated financial services environment. Understanding of risk and compliance requirements under FCA, ISO 27001, and UK GDPR/DPA. Familiarity with contract management, vendor onboarding, and procurement procedures. Strong administrative, organisational, and communication skills. Experience using vendor management systems (VMS) or similar tools would be beneficial. Apply now to become a key part of a collaborative team and make an impact in the evolving world of third-party risk. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Our client is a well-established international financial institution in Central London, offering a full suite of banking products to individual and corporate clients. Regulated by leading UK authorities, the bank is known for its collaborative and high-performing culture. We are seeking a Third Party Risk Officer to oversee the bank s external vendor and supplier relationships. You will manage onboarding, compliance, risk, performance, and contracts, ensuring all third-party engagements align with internal policies and UK regulatory requirements. Reporting to the Operational Resilience & Business Continuity Manager, you will support governance frameworks and third-party oversight programmes. You will be responsible for: Vendor Management: Lead supplier selection, onboarding, and due diligence, maintaining a centralised vendor register with risk ratings, contract status, and service classifications. Risk & Compliance: Conduct vendor risk assessments and reviews, ensuring adherence to FCA/PRA regulations, GDPR/UK DPA 2018, ISO 27001, and internal policies; support operational resilience assessments. Performance & Contracts: Develop SLAs/KPIs, monitor performance, coordinate remediation plans, and manage contracts in collaboration with Legal; act as main liaison with vendors and internal stakeholders. Governance & Reporting: Maintain audit trails, risk documentation, and performance records; prepare management reports and dashboards; support internal and external audits. Process Improvement: Identify and implement enhancements to the third-party management framework, promoting best practices in vendor governance and risk mitigation. Requirements: Previously worked as a Third Party Risk Analyst, Third Party Risk Officer, Third Party Risk Manager, third party manager, Risk Officer, Risk Analyst, Risk Specialist, Procurement Analyst, Supplier Relationship Manager, Vendor Manager, Supplier Management Analyst, Operational Resilience analyst or in a similar role. Relevant degree or equivalent qualification. Minimum 2 years experience in third-party/vendor management, procurement, or supplier risk, preferably in financial services. Understanding of FCA/PRA regulations, operational resilience, ISO 27001, GDPR, and risk management frameworks. Experience with SLAs/KPIs, contract reviews, and vendor management systems. Strong stakeholder engagement, communication, and negotiation skills. Relevant certifications (CTPRP, CRVPM, CIPS) are advantageous. This is an opportunity to join a growing financial institution and make a tangible impact on third-party governance and operational resilience. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Sep 01, 2025
Full time
Our client is a well-established international financial institution in Central London, offering a full suite of banking products to individual and corporate clients. Regulated by leading UK authorities, the bank is known for its collaborative and high-performing culture. We are seeking a Third Party Risk Officer to oversee the bank s external vendor and supplier relationships. You will manage onboarding, compliance, risk, performance, and contracts, ensuring all third-party engagements align with internal policies and UK regulatory requirements. Reporting to the Operational Resilience & Business Continuity Manager, you will support governance frameworks and third-party oversight programmes. You will be responsible for: Vendor Management: Lead supplier selection, onboarding, and due diligence, maintaining a centralised vendor register with risk ratings, contract status, and service classifications. Risk & Compliance: Conduct vendor risk assessments and reviews, ensuring adherence to FCA/PRA regulations, GDPR/UK DPA 2018, ISO 27001, and internal policies; support operational resilience assessments. Performance & Contracts: Develop SLAs/KPIs, monitor performance, coordinate remediation plans, and manage contracts in collaboration with Legal; act as main liaison with vendors and internal stakeholders. Governance & Reporting: Maintain audit trails, risk documentation, and performance records; prepare management reports and dashboards; support internal and external audits. Process Improvement: Identify and implement enhancements to the third-party management framework, promoting best practices in vendor governance and risk mitigation. Requirements: Previously worked as a Third Party Risk Analyst, Third Party Risk Officer, Third Party Risk Manager, third party manager, Risk Officer, Risk Analyst, Risk Specialist, Procurement Analyst, Supplier Relationship Manager, Vendor Manager, Supplier Management Analyst, Operational Resilience analyst or in a similar role. Relevant degree or equivalent qualification. Minimum 2 years experience in third-party/vendor management, procurement, or supplier risk, preferably in financial services. Understanding of FCA/PRA regulations, operational resilience, ISO 27001, GDPR, and risk management frameworks. Experience with SLAs/KPIs, contract reviews, and vendor management systems. Strong stakeholder engagement, communication, and negotiation skills. Relevant certifications (CTPRP, CRVPM, CIPS) are advantageous. This is an opportunity to join a growing financial institution and make a tangible impact on third-party governance and operational resilience. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Our client is a well-established international financial institution in Central London, offering a full suite of banking products to individual and corporate clients. Regulated by leading UK authorities, the bank is known for its collaborative and high-performing culture. We are seeking a Third Party Risk Manager to oversee the bank s external vendor and supplier relationships. You will manage onboarding, compliance, risk, performance, and contracts, ensuring all third-party engagements align with internal policies and UK regulatory requirements. Reporting to the Operational Resilience & Business Continuity Manager, you will support governance frameworks and third-party oversight programmes. You will be responsible for: Vendor Management: Lead supplier selection, onboarding, and due diligence, maintaining a centralised vendor register with risk ratings, contract status, and service classifications. Risk & Compliance: Conduct vendor risk assessments and reviews, ensuring adherence to FCA/PRA regulations, GDPR/UK DPA 2018, ISO 27001, and internal policies; support operational resilience assessments. Performance & Contracts: Develop SLAs/KPIs, monitor performance, coordinate remediation plans, and manage contracts in collaboration with Legal; act as main liaison with vendors and internal stakeholders. Governance & Reporting: Maintain audit trails, risk documentation, and performance records; prepare management reports and dashboards; support internal and external audits. Process Improvement: Identify and implement enhancements to the third-party management framework, promoting best practices in vendor governance and risk mitigation. Requirements: Previously worked as a Third Party Risk Analyst, Third Party Risk Officer, Third Party Risk Manager, third party manager, Risk Officer, Risk Analyst, Risk Specialist, Procurement Analyst, Supplier Relationship Manager, Vendor Manager, Supplier Management Analyst, Operational Resilience analyst or in a similar role. Relevant degree or equivalent qualification. Minimum 2 years experience in third-party/vendor management, procurement, or supplier risk, preferably in financial services. Understanding of FCA/PRA regulations, operational resilience, ISO 27001, GDPR, and risk management frameworks. Experience with SLAs/KPIs, contract reviews, and vendor management systems. Strong stakeholder engagement, communication, and negotiation skills. Relevant certifications (CTPRP, CRVPM, CIPS) are advantageous. This is an opportunity to join a growing financial institution and make a tangible impact on third-party governance and operational resilience. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Sep 01, 2025
Full time
Our client is a well-established international financial institution in Central London, offering a full suite of banking products to individual and corporate clients. Regulated by leading UK authorities, the bank is known for its collaborative and high-performing culture. We are seeking a Third Party Risk Manager to oversee the bank s external vendor and supplier relationships. You will manage onboarding, compliance, risk, performance, and contracts, ensuring all third-party engagements align with internal policies and UK regulatory requirements. Reporting to the Operational Resilience & Business Continuity Manager, you will support governance frameworks and third-party oversight programmes. You will be responsible for: Vendor Management: Lead supplier selection, onboarding, and due diligence, maintaining a centralised vendor register with risk ratings, contract status, and service classifications. Risk & Compliance: Conduct vendor risk assessments and reviews, ensuring adherence to FCA/PRA regulations, GDPR/UK DPA 2018, ISO 27001, and internal policies; support operational resilience assessments. Performance & Contracts: Develop SLAs/KPIs, monitor performance, coordinate remediation plans, and manage contracts in collaboration with Legal; act as main liaison with vendors and internal stakeholders. Governance & Reporting: Maintain audit trails, risk documentation, and performance records; prepare management reports and dashboards; support internal and external audits. Process Improvement: Identify and implement enhancements to the third-party management framework, promoting best practices in vendor governance and risk mitigation. Requirements: Previously worked as a Third Party Risk Analyst, Third Party Risk Officer, Third Party Risk Manager, third party manager, Risk Officer, Risk Analyst, Risk Specialist, Procurement Analyst, Supplier Relationship Manager, Vendor Manager, Supplier Management Analyst, Operational Resilience analyst or in a similar role. Relevant degree or equivalent qualification. Minimum 2 years experience in third-party/vendor management, procurement, or supplier risk, preferably in financial services. Understanding of FCA/PRA regulations, operational resilience, ISO 27001, GDPR, and risk management frameworks. Experience with SLAs/KPIs, contract reviews, and vendor management systems. Strong stakeholder engagement, communication, and negotiation skills. Relevant certifications (CTPRP, CRVPM, CIPS) are advantageous. This is an opportunity to join a growing financial institution and make a tangible impact on third-party governance and operational resilience. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
