Security Risk Analyst 6-month contract London/Remote Inside IR35 My Customer is looking for a Security Risk Analyst to join their Governance, Risk & Compliance (GRC) team. You will play a key role in strengthening their risk management processes, working primarily with Archer and other GRC tools to support risk assessment, compliance, and governance activities. In this role, you will be responsible for identifying, assessing, and tracking security risks across assets, systems, and third parties, ensuring compliance with internal standards, policies, and regulatory frameworks. Key Skills from the Security Risk Analyst: Strong background in Security Risk and Governance with hands-on experience in Archer (experience with other GRC tools is also valuable). Solid understanding of risk assessment methodologies, security frameworks (NIST, ISO (phone number removed , and compliance requirements (GDPR, PCI DSS, SOX). Strong written communication skills, able to produce clear technical reports and risk documentation. Excellent stakeholder management, able to collaborate across technical and non-technical teams. Beneficial certifications: CISSP, CISA, CISM (or equivalent). ISO27001 / ISMS Accredited qualifications would be beneficial Experience working in financial sector would be beneficial Experience in ensuring internal IT system compliance against agreed standards Key Responsibilities of the Security Risk Analyst: Maintain and improve the security risk assessment framework, procedures, and workflows. Manage and update security questionnaires to align with compliance requirements, industry standards, and regulations. Conduct asset-level and third-party/vendor risk assessments. Analyse and document inherent and residual risks, providing clear recommendations. Produce detailed technical reports highlighting findings, control gaps, and proposed remediation plans. Drive remediation Perform periodic and ad-hoc risk assessments in line with organisational policies. The Security Risk Analyst is required onsite in London, once a week. Apply now to speak with VIQU IT in confidence about the Security Risk Analyst role. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Sep 04, 2025
Contractor
Security Risk Analyst 6-month contract London/Remote Inside IR35 My Customer is looking for a Security Risk Analyst to join their Governance, Risk & Compliance (GRC) team. You will play a key role in strengthening their risk management processes, working primarily with Archer and other GRC tools to support risk assessment, compliance, and governance activities. In this role, you will be responsible for identifying, assessing, and tracking security risks across assets, systems, and third parties, ensuring compliance with internal standards, policies, and regulatory frameworks. Key Skills from the Security Risk Analyst: Strong background in Security Risk and Governance with hands-on experience in Archer (experience with other GRC tools is also valuable). Solid understanding of risk assessment methodologies, security frameworks (NIST, ISO (phone number removed , and compliance requirements (GDPR, PCI DSS, SOX). Strong written communication skills, able to produce clear technical reports and risk documentation. Excellent stakeholder management, able to collaborate across technical and non-technical teams. Beneficial certifications: CISSP, CISA, CISM (or equivalent). ISO27001 / ISMS Accredited qualifications would be beneficial Experience working in financial sector would be beneficial Experience in ensuring internal IT system compliance against agreed standards Key Responsibilities of the Security Risk Analyst: Maintain and improve the security risk assessment framework, procedures, and workflows. Manage and update security questionnaires to align with compliance requirements, industry standards, and regulations. Conduct asset-level and third-party/vendor risk assessments. Analyse and document inherent and residual risks, providing clear recommendations. Produce detailed technical reports highlighting findings, control gaps, and proposed remediation plans. Drive remediation Perform periodic and ad-hoc risk assessments in line with organisational policies. The Security Risk Analyst is required onsite in London, once a week. Apply now to speak with VIQU IT in confidence about the Security Risk Analyst role. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Finance Manager -IT Consultancy, Managed Service Provider (MSP), IT Consultancy. We are seeking an experienced Financial Analyst to lead a team of 4 sales and finance analysts, working for an established technology consultancy based in Weybridge, Surrey. The successful candidate will be responsible for understanding the company's internal solutions, pricing structures, and sales targets, setting up project profitability evaluation processes, analysing financials for various projects, providing expert guidance on strategic planning matters, actively engaging with project managers to ensure effective sales activities, supporting subsidiary strategy committees with project profit simulations, training team members, managing accounts receivable and monitoring payment collections, overseeing monthly billing and cost recognition/accruals, forecasting monthly/yearly sales and profit plans, collaborating with other departments to resolve sales-related issues, managing customer and vendor contracts and conducting internal audits of ICFR control processes. The role is being offered a 12 month Fixed Term Contract, hybrid working (up to 3 days per week in Weybridge.) Key Accountabilities: Understand company's internal solutions and pricing structure. Lead a team of four sales and finance analysts. Setup project profitability evaluation processes. Analyse financials for various projects. Provide expert guidance on strategic planning matters. Actively engage with Project Managers to ensure effective sales activities. Support subsidiary strategy committee with project profit simulations. Train team members, including creating job manuals and closing checklists. Manage accounts receivable and monitor payment collection process. Oversee timely and accurate completion of monthly billing. Create various reports based on sales/profit information. Oversee cost process and accurate cost recognition/accruals. Forecast monthly/yearly sales and profit plans. Collaborate with other departments to resolve sales-related issues. Customer and vendor contract management. Conduct internal audit - ICFR Control Process Review and Evaluation. Qualifications: Bachelor's Degree in Finance, Accounting, or related field. Minimum 5 years' experience in Financial Analysis or similar role. Proven leadership experience Strong analytical skills with attention to detail. Excellent communication and interpersonal skills. (Must have) proficiency in Microsoft Excel including Pivot Tables and vlookup. Experience with ERP Systems (SAP, Salesforce, etc) preferred. *Full right to work in the UK required* If your profile matches the above and you'd like to find out more, please apply with your up to date CV.
Sep 04, 2025
Finance Manager -IT Consultancy, Managed Service Provider (MSP), IT Consultancy. We are seeking an experienced Financial Analyst to lead a team of 4 sales and finance analysts, working for an established technology consultancy based in Weybridge, Surrey. The successful candidate will be responsible for understanding the company's internal solutions, pricing structures, and sales targets, setting up project profitability evaluation processes, analysing financials for various projects, providing expert guidance on strategic planning matters, actively engaging with project managers to ensure effective sales activities, supporting subsidiary strategy committees with project profit simulations, training team members, managing accounts receivable and monitoring payment collections, overseeing monthly billing and cost recognition/accruals, forecasting monthly/yearly sales and profit plans, collaborating with other departments to resolve sales-related issues, managing customer and vendor contracts and conducting internal audits of ICFR control processes. The role is being offered a 12 month Fixed Term Contract, hybrid working (up to 3 days per week in Weybridge.) Key Accountabilities: Understand company's internal solutions and pricing structure. Lead a team of four sales and finance analysts. Setup project profitability evaluation processes. Analyse financials for various projects. Provide expert guidance on strategic planning matters. Actively engage with Project Managers to ensure effective sales activities. Support subsidiary strategy committee with project profit simulations. Train team members, including creating job manuals and closing checklists. Manage accounts receivable and monitor payment collection process. Oversee timely and accurate completion of monthly billing. Create various reports based on sales/profit information. Oversee cost process and accurate cost recognition/accruals. Forecast monthly/yearly sales and profit plans. Collaborate with other departments to resolve sales-related issues. Customer and vendor contract management. Conduct internal audit - ICFR Control Process Review and Evaluation. Qualifications: Bachelor's Degree in Finance, Accounting, or related field. Minimum 5 years' experience in Financial Analysis or similar role. Proven leadership experience Strong analytical skills with attention to detail. Excellent communication and interpersonal skills. (Must have) proficiency in Microsoft Excel including Pivot Tables and vlookup. Experience with ERP Systems (SAP, Salesforce, etc) preferred. *Full right to work in the UK required* If your profile matches the above and you'd like to find out more, please apply with your up to date CV.
Data Analyst Supply chain Birmingham (Hybrid) £34,000 - £36,000 + bonus 5-7%, Pension, Sharesave, Health Cash Plan, Life Assurance Do you have a passion for turning data into decisions? Are you ready to be the analytical engine driving strategic growth across an exciting EMEA retail and e-commerce operation? We re looking for an experienced Data Analyst who will play a pivotal role in shaping the future of our supply chain performance. Working in a dynamic and collaborative environment, you ll gather and interpret complex datasets, uncover trends, and deliver visually engaging reports that empower leaders to make smarter decisions, faster. What you ll be doing: • Collecting, validating, and analysing data to ensure accuracy and integrity. • Producing insightful reports and dashboards to track KPIs and identify opportunities for improvement. • Solving operational challenges through root-cause analysis and data-driven recommendations. • Collaborating with stakeholders across the EMEA North Region to enhance service delivery and supply chain efficiency. • Driving continuous improvement and contributing to strategic projects. What we re looking for: • Exceptional analytical skills with a problem-solving mindset. • Advanced Excel skills (pivot tables, charts, lookups, formulas). • Strong communication skills able to bring data to life for a variety of audiences. • High attention to detail and accuracy. • Self-motivated, adaptable, and comfortable working independently. • Experience in using SQL and database knowledge is a plus, but not essential. Why join us? • A role with real impact on business performance and customer satisfaction. • Hybrid working flexibility. • Opportunities for career progression as the business grows. • A collaborative culture that values innovation and continuous improvement. If you re ready to turn data into actionable insights that shape the future of retail and e-commerce service delivery, apply today and take the next step in your career. The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully consider in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. We cannot retain your details in line with GDPR so do please respond to future job roles of interest. If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly (phone number removed)
Sep 04, 2025
Full time
Data Analyst Supply chain Birmingham (Hybrid) £34,000 - £36,000 + bonus 5-7%, Pension, Sharesave, Health Cash Plan, Life Assurance Do you have a passion for turning data into decisions? Are you ready to be the analytical engine driving strategic growth across an exciting EMEA retail and e-commerce operation? We re looking for an experienced Data Analyst who will play a pivotal role in shaping the future of our supply chain performance. Working in a dynamic and collaborative environment, you ll gather and interpret complex datasets, uncover trends, and deliver visually engaging reports that empower leaders to make smarter decisions, faster. What you ll be doing: • Collecting, validating, and analysing data to ensure accuracy and integrity. • Producing insightful reports and dashboards to track KPIs and identify opportunities for improvement. • Solving operational challenges through root-cause analysis and data-driven recommendations. • Collaborating with stakeholders across the EMEA North Region to enhance service delivery and supply chain efficiency. • Driving continuous improvement and contributing to strategic projects. What we re looking for: • Exceptional analytical skills with a problem-solving mindset. • Advanced Excel skills (pivot tables, charts, lookups, formulas). • Strong communication skills able to bring data to life for a variety of audiences. • High attention to detail and accuracy. • Self-motivated, adaptable, and comfortable working independently. • Experience in using SQL and database knowledge is a plus, but not essential. Why join us? • A role with real impact on business performance and customer satisfaction. • Hybrid working flexibility. • Opportunities for career progression as the business grows. • A collaborative culture that values innovation and continuous improvement. If you re ready to turn data into actionable insights that shape the future of retail and e-commerce service delivery, apply today and take the next step in your career. The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully consider in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. We cannot retain your details in line with GDPR so do please respond to future job roles of interest. If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly (phone number removed)
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 04, 2025
Full time
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Performance Marketing Manager/Paid Media Manager/Head of Paid Media/Biddable Media Manager We're looking for a results-driven Performance Media/Performance Media/Biddable Media Manager to take ownership of our paid media strategy across multiple digital channels. The role will focus on planning, executing, optimising, and reporting on campaigns that drive customer acquisition, engagement, and revenue. Working closely with our global Paid Media agency to deliver best-in-class Digital media plans, focused on Biddable media channels, driving to digital conversion actions delivering digital leads and E-commerce sales of our accounting technology plans and products. We target different B2C audiences with the right message, in the right place, at the right time. We're looking for someone with Hands-on optimisation, testing and reporting; that will feed the CRO roadmap and partners closely with Product and UX. You will also work closely with marketing and analytics deliver measurable ROI through platforms such as Google Ads, Meta, LinkedIn, TikTok, and emerging channels. Key Responsibilities: Plan, execute, and optimise Paid Media/Performance Marketing/Biddable media campaigns across search, social, and display channels. Work closely with the Paid media agency to ensure their deliverables are aligned to our organisational strategy and objectives. Manage budgets and pacing to deliver against agreed KPIs (CPC, CPA, ROAS, etc.). Build and manage campaigns in Google Ads, Microsoft Ads, Meta Ads Manager, LinkedIn, TikTok, and other paid platforms. Conduct keyword research, audience targeting, and A/B testing of creatives and landing pages. Produce weekly and monthly performance reports with insights and recommendations. Collaborate with creative teams on ad copy, visuals, and messaging. Monitor industry trends and competitor activity to identify opportunities for innovation. Work with Digital Analysts tp ensure accurate tracking, attribution, and reporting via GA4 and tag management systems. Suggest and test new biddable platforms, formats, and strategies to enhance performance. What We're Looking For Proven experience managing paid media campaigns (agency or client-side). Strong knowledge of Google Ads, Microsoft Ads, Meta Business Manager, and at least one additional paid channel. Experience of managing Paid media budgets Solid understanding of programmatic, retargeting, and audience segmentation. Proficient in analytics and tracking tools (GA4, GTM, Looker Studio, etc.). Data-driven mindset with advanced Excel/Sheets skills. Excellent communication and stakeholder management skills. Ability to manage multiple campaigns simultaneously with strong attention to detail. Desirable: Experience with bid management tools (eg, SA360, Skai, Marin). Please reach out for more information Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Sep 04, 2025
Full time
Performance Marketing Manager/Paid Media Manager/Head of Paid Media/Biddable Media Manager We're looking for a results-driven Performance Media/Performance Media/Biddable Media Manager to take ownership of our paid media strategy across multiple digital channels. The role will focus on planning, executing, optimising, and reporting on campaigns that drive customer acquisition, engagement, and revenue. Working closely with our global Paid Media agency to deliver best-in-class Digital media plans, focused on Biddable media channels, driving to digital conversion actions delivering digital leads and E-commerce sales of our accounting technology plans and products. We target different B2C audiences with the right message, in the right place, at the right time. We're looking for someone with Hands-on optimisation, testing and reporting; that will feed the CRO roadmap and partners closely with Product and UX. You will also work closely with marketing and analytics deliver measurable ROI through platforms such as Google Ads, Meta, LinkedIn, TikTok, and emerging channels. Key Responsibilities: Plan, execute, and optimise Paid Media/Performance Marketing/Biddable media campaigns across search, social, and display channels. Work closely with the Paid media agency to ensure their deliverables are aligned to our organisational strategy and objectives. Manage budgets and pacing to deliver against agreed KPIs (CPC, CPA, ROAS, etc.). Build and manage campaigns in Google Ads, Microsoft Ads, Meta Ads Manager, LinkedIn, TikTok, and other paid platforms. Conduct keyword research, audience targeting, and A/B testing of creatives and landing pages. Produce weekly and monthly performance reports with insights and recommendations. Collaborate with creative teams on ad copy, visuals, and messaging. Monitor industry trends and competitor activity to identify opportunities for innovation. Work with Digital Analysts tp ensure accurate tracking, attribution, and reporting via GA4 and tag management systems. Suggest and test new biddable platforms, formats, and strategies to enhance performance. What We're Looking For Proven experience managing paid media campaigns (agency or client-side). Strong knowledge of Google Ads, Microsoft Ads, Meta Business Manager, and at least one additional paid channel. Experience of managing Paid media budgets Solid understanding of programmatic, retargeting, and audience segmentation. Proficient in analytics and tracking tools (GA4, GTM, Looker Studio, etc.). Data-driven mindset with advanced Excel/Sheets skills. Excellent communication and stakeholder management skills. Ability to manage multiple campaigns simultaneously with strong attention to detail. Desirable: Experience with bid management tools (eg, SA360, Skai, Marin). Please reach out for more information Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Sanderson are working with our client on an exclusive basis to help the recruit a permanent Senior Identity Consultant during a phase of growth in the organisation. This is a newly created role so you will need to have the depth of knowledge to be able to interpret architecture requirements whilst collaborating with developers, business analysts and architects to help implement Microsoft Entra for customer needs against project deadlines. To carry out this role successfully you will need to have a blend of the following skills; Identity and Access Management knowledge Configuration Management Active Directory Security best practises Troubleshooting & Support Software Configuration Agile Methodologies Data Orchestration & Transformation The ability to work across internal teams and external clients Communication and collaboration Mentoring The right candidate may not have all of the above however what they will need to have is a desire and passion to learn and develop whilst share these skills across the business as the team grows. This is a super opportunity to take a new position and put your mark on it whilst in the long term grow the team and take on leadership responsibilities. Our client is based in Edinburgh but have a very flexible working model and are happy to consider candidates across the UK as remote working is an option If you think this is the potential role for you please reach out for an informal conversation to discuss things further Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Sep 04, 2025
Full time
Sanderson are working with our client on an exclusive basis to help the recruit a permanent Senior Identity Consultant during a phase of growth in the organisation. This is a newly created role so you will need to have the depth of knowledge to be able to interpret architecture requirements whilst collaborating with developers, business analysts and architects to help implement Microsoft Entra for customer needs against project deadlines. To carry out this role successfully you will need to have a blend of the following skills; Identity and Access Management knowledge Configuration Management Active Directory Security best practises Troubleshooting & Support Software Configuration Agile Methodologies Data Orchestration & Transformation The ability to work across internal teams and external clients Communication and collaboration Mentoring The right candidate may not have all of the above however what they will need to have is a desire and passion to learn and develop whilst share these skills across the business as the team grows. This is a super opportunity to take a new position and put your mark on it whilst in the long term grow the team and take on leadership responsibilities. Our client is based in Edinburgh but have a very flexible working model and are happy to consider candidates across the UK as remote working is an option If you think this is the potential role for you please reach out for an informal conversation to discuss things further Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Job Title: Configuration Analyst iO Associates have partnered with a leading client who operates in the aerospace and defense industry, serving both domestic and international customers. With a focus on Platform Integration, Ground Based Air Defence, Special Projects, and Weapons, they provide cutting-edge products and services to various governmental bodies. Our client offers an exciting career path, excellent work/life balance, and a 4-day working week for employees. They are now seeking a Configuration Analyst to join their team in Ampthill, Bedfordshire. This role plays a crucial part in maintaining the integrity of complex engineering projects. The successful candidate will apply Configuration Management principles and practices and have the opportunity to progress into more senior roles contributing to the company's Digital Engineering strategy. Responsibilities: Apply Configuration Management principles and tools to maintain project integrity Analyze product design changes and their impacts Support the establishment and maintenance of configuration baselines Contribute to change control processes Collaborate with engineering teams to ensure compliance with configuration management policies Develop digital engineering skills and participate in the implementation of digital transformation initiatives Essential Skills & Experience: Bachelor's degree in an engineering or related discipline Experience in a Configuration Management role in an engineering environment Knowledge of Configuration Management principles and standards Familiarity with Configuration Management tools and Product Lifecycle Management systems Strong communication and interpersonal skills Ability to work effectively in a team environment Attention to detail and commitment to quality Desirable Skills & Experience: Experience in Configuration Management within the defense industry Familiarity with DEF-STAN 05-57 and Windchill PLM Knowledge of Model-Based Systems Engineering tools and methodologies Understanding of data integration concepts and technologies Exposure to Systems Engineering and SysML Appreciation of complex system design and verification If you possess the qualifications and experience required for this role, we encourage you to apply by submitting your CV. Join our client in driving innovation and delivering superior solutions in the aerospace and defense sector. Note: Per company policy, our client is committed to equal opportunity employment and values diversity in the workplace. If you believe your skills align with the position, we welcome your application.
Sep 04, 2025
Full time
Job Title: Configuration Analyst iO Associates have partnered with a leading client who operates in the aerospace and defense industry, serving both domestic and international customers. With a focus on Platform Integration, Ground Based Air Defence, Special Projects, and Weapons, they provide cutting-edge products and services to various governmental bodies. Our client offers an exciting career path, excellent work/life balance, and a 4-day working week for employees. They are now seeking a Configuration Analyst to join their team in Ampthill, Bedfordshire. This role plays a crucial part in maintaining the integrity of complex engineering projects. The successful candidate will apply Configuration Management principles and practices and have the opportunity to progress into more senior roles contributing to the company's Digital Engineering strategy. Responsibilities: Apply Configuration Management principles and tools to maintain project integrity Analyze product design changes and their impacts Support the establishment and maintenance of configuration baselines Contribute to change control processes Collaborate with engineering teams to ensure compliance with configuration management policies Develop digital engineering skills and participate in the implementation of digital transformation initiatives Essential Skills & Experience: Bachelor's degree in an engineering or related discipline Experience in a Configuration Management role in an engineering environment Knowledge of Configuration Management principles and standards Familiarity with Configuration Management tools and Product Lifecycle Management systems Strong communication and interpersonal skills Ability to work effectively in a team environment Attention to detail and commitment to quality Desirable Skills & Experience: Experience in Configuration Management within the defense industry Familiarity with DEF-STAN 05-57 and Windchill PLM Knowledge of Model-Based Systems Engineering tools and methodologies Understanding of data integration concepts and technologies Exposure to Systems Engineering and SysML Appreciation of complex system design and verification If you possess the qualifications and experience required for this role, we encourage you to apply by submitting your CV. Join our client in driving innovation and delivering superior solutions in the aerospace and defense sector. Note: Per company policy, our client is committed to equal opportunity employment and values diversity in the workplace. If you believe your skills align with the position, we welcome your application.
Mobilus Limited
Chalfont St. Peter, Buckinghamshire
We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong enterprise application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in an enterprise software support environment and be familiar with ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills. Candidates with desktop support experience only will not work, as well as software developers - this role requires application or software support experience. Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available. This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.
Sep 04, 2025
Full time
We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong enterprise application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in an enterprise software support environment and be familiar with ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills. Candidates with desktop support experience only will not work, as well as software developers - this role requires application or software support experience. Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available. This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.
The IT Support Analyst role focuses on delivering exceptional 1st and 2nd line technical support to end-users within the professional services industry. This temporary position will see you working closely with the technology department to resolve technical issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation within the professional services industry. As a medium-sized company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls, self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all times Delivering incoming service requests such as requests for software, setting up new equipment, and new user/leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your problem solving and investigations Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication Visiting other offices to deliver IT projects or resolve specific IT issues, as required Communicating effectively with the Service Desk Team Leader and other colleagues Providing cover for employee absence 2nd Line Support Focusing on more complex, time-consuming queries, helping to minimise the number of incidents that are escalated to the IT 3rd line resolver group Contributing to the Change Management and Problem Management processes Training and developing new members of the 1st line team, to help improve their knowledge and level of service provided Working collaboratively with colleagues across the department, escalating incidents to the 3rd line when they require additional expertise; or when they cannot be delivered in line with SLAs Profile The successful candidate will have: IT/Technical qualifications (ideally: Windows 10 MCDST certification, MCP certification, or similar) Minimum 3 years' experience in a similar role Knowledge and experience of Microsoft operating systems, Active Directory and O365 Experience of working in an ITIL environment Basic networking skills e.g., TCP/IP, DNS, DHCP and VPN, SCCM Knowledge and experience of CRM System (InterAction), iManage Worksite/Filesite, IP Phone Administration (Mitel), Digital Dictation (Winscribe), Mobile Device Management and security products (antivirus, disk encryption, USB device control) Excellent customer service and client-facing skills Excellent communication skills - both written and verbal Proven analytical and problem-solving abilities Ability to work in a high-pressure environment A self-motivated and proactive attitude Experience of working in a team-oriented, collaborative environment Job Offer Daily Rate inside IR35 ( 100 - 180 DOE) Office based role ( 5 days a week) Birmingham City Centre 3 month contract Immediate Start!
Sep 03, 2025
Contractor
The IT Support Analyst role focuses on delivering exceptional 1st and 2nd line technical support to end-users within the professional services industry. This temporary position will see you working closely with the technology department to resolve technical issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation within the professional services industry. As a medium-sized company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls, self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all times Delivering incoming service requests such as requests for software, setting up new equipment, and new user/leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your problem solving and investigations Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication Visiting other offices to deliver IT projects or resolve specific IT issues, as required Communicating effectively with the Service Desk Team Leader and other colleagues Providing cover for employee absence 2nd Line Support Focusing on more complex, time-consuming queries, helping to minimise the number of incidents that are escalated to the IT 3rd line resolver group Contributing to the Change Management and Problem Management processes Training and developing new members of the 1st line team, to help improve their knowledge and level of service provided Working collaboratively with colleagues across the department, escalating incidents to the 3rd line when they require additional expertise; or when they cannot be delivered in line with SLAs Profile The successful candidate will have: IT/Technical qualifications (ideally: Windows 10 MCDST certification, MCP certification, or similar) Minimum 3 years' experience in a similar role Knowledge and experience of Microsoft operating systems, Active Directory and O365 Experience of working in an ITIL environment Basic networking skills e.g., TCP/IP, DNS, DHCP and VPN, SCCM Knowledge and experience of CRM System (InterAction), iManage Worksite/Filesite, IP Phone Administration (Mitel), Digital Dictation (Winscribe), Mobile Device Management and security products (antivirus, disk encryption, USB device control) Excellent customer service and client-facing skills Excellent communication skills - both written and verbal Proven analytical and problem-solving abilities Ability to work in a high-pressure environment A self-motivated and proactive attitude Experience of working in a team-oriented, collaborative environment Job Offer Daily Rate inside IR35 ( 100 - 180 DOE) Office based role ( 5 days a week) Birmingham City Centre 3 month contract Immediate Start!
Requisition ID: 60730 Position Type: FT Permanent Workplace Arrangement: About the role We have an exciting new opportunity for a Finance Analyst to join our busy Ossett facility! This individual will be responsible for overseeing day-to-day factory finance operations and ensuring accurate reporting and analysis. What will I be doing? Work alongside various functions: Operations, Supply Chain, Technical, Engineering, Continuous Improvement. Display a great degree of agility due to the nature of FMCG. Weekly commercial & operational variance analysis reporting to EBITDA level. Timely & accurate analysis to support efficient and effective decision making. Support the management of the month-end workload from a day-to-day perspective. Ensure reporting deadlines are met. Present high-quality information to stakeholders. Part qualified/QBE. Ambitious individual looking to further their career with Kerry Dairy Ireland. What do I need to be successful? In Kerry Dairy Ireland we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record of success in a similar role and environment. These include: Ability to use own initiative and work independently. Proficiency in Excel. Approachability and teamwork skills. Ability to work with various stakeholders inside and outside the factory. Ability to work under pressure to meet deadlines. Agility to adapt during system changes. Driving license required. Some travel may be required. Exposure to an EPM system and SAP knowledge (desirable). FMCG background (desirable). What will I get in return? At Kerry Dairy Ireland, we believe in giving talented, curious people the opportunity to make a difference. We work as a team, searching for the best ways to inspire food and nourish life. We are a community of innovators, working across disciplines to solve global food challenges with a fresh approach. We want you to achieve whatever you put your mind to. We also offer: 25 days annual leave (excluding bank holidays) Single cover private medical insurance Matched pension scheme Benefits platform offering discounts and cashback on major retailers. About Kerry Dairy Ireland Kerry Dairy Ireland is a vertically integrated farm-to-fork business with a very substantial consumer foods presence and a leading nutritional and dairy ingredients division, delivering high-quality dairy solutions with a focus on sustainability and innovation. From partnering with local family farms to producing world-class dairy products, we ensure every step of our value chain reflects our commitment to excellence. With over 50 years' experience in milk processing, dairy and nutritional technology advancement, and product innovation, we are a key stakeholder in the global food industry and creators of a strong portfolio of market leading dairy brands including Cheestrings, Charleville and Coleraine Cheese, Dairygold, Golden Cow and our new SMUG range. Our from food, for food culture and deep-rooted connection to our 2,800 milk suppliers differentiates our business and offers captivating opportunities for our customers and consumers. Our dairy comes from some of the world's richest grazing land and is produced by a network of Irish family farms that have one of the lowest carbon footprints in the world. Through a combination of expertise, innovation, and sustainability, Kerry Dairy Ireland is proud to shape the future of dairy while meeting the diverse needs of our farmers, customers, and communities. Headquartered in Tralee, Co. Kerry, we operate multiple manufacturing facilities in the southwest of Ireland, including Listowel, Charleville, Newmarket, and Farranfore. Additionally, we manage 29 Farm & Home stores throughout the region, ensuring comprehensive coverage and service. In Northern Ireland and the United Kingdom, our presence extends to key locations in Portadown, Coleraine, and Ossett. Globally, Kerry Dairy Ireland employs over 1,600 dedicated professionals across Ireland, Northern Ireland, the UK, USA, Netherlands, Spain, Germany, and China. In 2024, we achieved a turnover of approximately €1.3 billion, reflecting our commitment to excellence and growth. Get in touch today! In Kerry Dairy Ireland we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally. Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic. Beware of scams online or from individuals claiming to represent us. A Kerry Dairy Ireland (KDI) employee will not solicit candidates through a non-KDI email address or phone number. In addition, KDI does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a "starter kit," investing in training, or something similar). KDI will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by KDI will be from official firm accounts bearing the KDI name. Please note: We do not accept CVs or candidate profiles from recruitment agencies where Kerry Dairy Ireland terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Dairy Ireland Hiring Managers. Recruiter: Posting Type: LI
Sep 03, 2025
Full time
Requisition ID: 60730 Position Type: FT Permanent Workplace Arrangement: About the role We have an exciting new opportunity for a Finance Analyst to join our busy Ossett facility! This individual will be responsible for overseeing day-to-day factory finance operations and ensuring accurate reporting and analysis. What will I be doing? Work alongside various functions: Operations, Supply Chain, Technical, Engineering, Continuous Improvement. Display a great degree of agility due to the nature of FMCG. Weekly commercial & operational variance analysis reporting to EBITDA level. Timely & accurate analysis to support efficient and effective decision making. Support the management of the month-end workload from a day-to-day perspective. Ensure reporting deadlines are met. Present high-quality information to stakeholders. Part qualified/QBE. Ambitious individual looking to further their career with Kerry Dairy Ireland. What do I need to be successful? In Kerry Dairy Ireland we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record of success in a similar role and environment. These include: Ability to use own initiative and work independently. Proficiency in Excel. Approachability and teamwork skills. Ability to work with various stakeholders inside and outside the factory. Ability to work under pressure to meet deadlines. Agility to adapt during system changes. Driving license required. Some travel may be required. Exposure to an EPM system and SAP knowledge (desirable). FMCG background (desirable). What will I get in return? At Kerry Dairy Ireland, we believe in giving talented, curious people the opportunity to make a difference. We work as a team, searching for the best ways to inspire food and nourish life. We are a community of innovators, working across disciplines to solve global food challenges with a fresh approach. We want you to achieve whatever you put your mind to. We also offer: 25 days annual leave (excluding bank holidays) Single cover private medical insurance Matched pension scheme Benefits platform offering discounts and cashback on major retailers. About Kerry Dairy Ireland Kerry Dairy Ireland is a vertically integrated farm-to-fork business with a very substantial consumer foods presence and a leading nutritional and dairy ingredients division, delivering high-quality dairy solutions with a focus on sustainability and innovation. From partnering with local family farms to producing world-class dairy products, we ensure every step of our value chain reflects our commitment to excellence. With over 50 years' experience in milk processing, dairy and nutritional technology advancement, and product innovation, we are a key stakeholder in the global food industry and creators of a strong portfolio of market leading dairy brands including Cheestrings, Charleville and Coleraine Cheese, Dairygold, Golden Cow and our new SMUG range. Our from food, for food culture and deep-rooted connection to our 2,800 milk suppliers differentiates our business and offers captivating opportunities for our customers and consumers. Our dairy comes from some of the world's richest grazing land and is produced by a network of Irish family farms that have one of the lowest carbon footprints in the world. Through a combination of expertise, innovation, and sustainability, Kerry Dairy Ireland is proud to shape the future of dairy while meeting the diverse needs of our farmers, customers, and communities. Headquartered in Tralee, Co. Kerry, we operate multiple manufacturing facilities in the southwest of Ireland, including Listowel, Charleville, Newmarket, and Farranfore. Additionally, we manage 29 Farm & Home stores throughout the region, ensuring comprehensive coverage and service. In Northern Ireland and the United Kingdom, our presence extends to key locations in Portadown, Coleraine, and Ossett. Globally, Kerry Dairy Ireland employs over 1,600 dedicated professionals across Ireland, Northern Ireland, the UK, USA, Netherlands, Spain, Germany, and China. In 2024, we achieved a turnover of approximately €1.3 billion, reflecting our commitment to excellence and growth. Get in touch today! In Kerry Dairy Ireland we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally. Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic. Beware of scams online or from individuals claiming to represent us. A Kerry Dairy Ireland (KDI) employee will not solicit candidates through a non-KDI email address or phone number. In addition, KDI does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a "starter kit," investing in training, or something similar). KDI will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by KDI will be from official firm accounts bearing the KDI name. Please note: We do not accept CVs or candidate profiles from recruitment agencies where Kerry Dairy Ireland terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Dairy Ireland Hiring Managers. Recruiter: Posting Type: LI
My client is a small IT consultancy in the Islington area of Central London, and they are seeking an IT Support Engineer to provide both remote & onsite customer support. This role pays £30,000 - £40,000 and offers hybrid working split between home, HQ office, and customer sites. To be considered for this IT Support Analyst position, you will have several years of experience in IT support providing 1st & 2nd line remote and onsite BAU user support and maybe some project work. The ideal candidate will have some MSP experience, although this is NOT essential. Core skills and experience will include: Windows 10 & 11 InTune, Auto Pilot & MDM Office 365 - including SharePoint administration Azure AD & Entra ID VPN's & network switches, routers & firewalls This role is a hybrid role, split between the office in Central London (Angel Islington area), working from home, and occasional visits to client offices in London. My client is a small but busy and successful MSP going through continued growth and expansion. This position operates on 2 alternating weekly shifts of 8.00am to 5.00pm and 9.00am to 6.00pm, Monday to Friday, with occasional (and paid) out of hours overtime. If you are a confident & outgoing individual with a passion for IT and a desire to learn more and progress your career please send me your CV immediately. This role pays £30,000 - £40,000 + overtime, bonus, 25 days holiday and company pension. This role would suit an IT professional with a few years of experience providing IT support as an IT Support Analyst, a Service Desk Engineer, a Helpdesk Analyst, or an IT Support Engineer.
Sep 03, 2025
Full time
My client is a small IT consultancy in the Islington area of Central London, and they are seeking an IT Support Engineer to provide both remote & onsite customer support. This role pays £30,000 - £40,000 and offers hybrid working split between home, HQ office, and customer sites. To be considered for this IT Support Analyst position, you will have several years of experience in IT support providing 1st & 2nd line remote and onsite BAU user support and maybe some project work. The ideal candidate will have some MSP experience, although this is NOT essential. Core skills and experience will include: Windows 10 & 11 InTune, Auto Pilot & MDM Office 365 - including SharePoint administration Azure AD & Entra ID VPN's & network switches, routers & firewalls This role is a hybrid role, split between the office in Central London (Angel Islington area), working from home, and occasional visits to client offices in London. My client is a small but busy and successful MSP going through continued growth and expansion. This position operates on 2 alternating weekly shifts of 8.00am to 5.00pm and 9.00am to 6.00pm, Monday to Friday, with occasional (and paid) out of hours overtime. If you are a confident & outgoing individual with a passion for IT and a desire to learn more and progress your career please send me your CV immediately. This role pays £30,000 - £40,000 + overtime, bonus, 25 days holiday and company pension. This role would suit an IT professional with a few years of experience providing IT support as an IT Support Analyst, a Service Desk Engineer, a Helpdesk Analyst, or an IT Support Engineer.
At Connect2Dorset, we're proud to provide temporary, contract and interim opportunities within Dorset Council. We're built on values of ethics, trust and care - with profits going back into our local authority to benefit the community. This is not an IT driven Analyst role. To support the development, management and successful delivery of critical analysis and project management of key projects within Dorset Council's Community Partnerships Transformation Programme. To ensure projects are defined according to customer need and strategic objectives and planning reflects Dorset Council's digital service design approach. To deliver key pieces of policy and business analysis relevant to projects, including report drafting for engagement findings, financial analysis of service devolution and mapping of current service delivery. To manage and mitigate risks, escalating to governance channels such as Programme Board or SLT. To monitor progress and provide evidence that demonstrates achievement against project objectives. Key responsibilities To deliver projects relating to Double Devolution to Town and Parish Councils, Financial provision to Dorset's Voluntary and Community Sector: leading much analysis and activity. To lead on all business case development, bid development for these large and high risk projects. To lead on project and contract management of projects throughout the project life cycle using appropriate project and contract management processes and tools. To lead on evaluating options and establishing project design as projects move from development to delivery. To represent the Council and/or the Council's Transformation Office at events with key stakeholders including our Community Partners. To keep up to date with current relevant policy, practice, and legislation and horizon scan for digital and technological change and analyse how these can best benefit Dorset. To ensure effective control of allocated project and/or service budgets and delivery of high-class services, often to challenging deadlines. Build and manage effective working relationships with internal and external stakeholders and partners. To co-ordinate other in-house and external technical colleagues in the delivery of allocated projects and/or services, from inception to completion. To undertake technical activities, in the planning, programming and production of projects or services, working to meet agreed priorities, often under challenging deadlines. To input to financial and administration systems, ensuring accurate data for each allocated project, activity, or task. Where directed, to lead on public consultation, maintaining good relations with other staff and members of the public covering the area of responsibility, and deal effectively with the outcomes where relevant. To lead in meetings with Councillors, businesses, and residents on work related issues, dealing effectively with the outcomes. NB: The duties and responsibilities of this post are not restrictive, and the post holder may be required on occasion to undertake other duties. This will not substantially change the nature of the post. Previous Experience and Qualifications. Previous Business Analyst experience and some Project Management knowledge. Local government experience. To deliver projects relating to Double Devolution to Town and Parish Councils, Financial provision to Dorset's Voluntary and Community Sector: leading much analysis and activity. An understanding of best practice in managing the delivery of projects; to include formal frameworks and methodologies such as PRINCE2, MSP and Agile PM. An awareness of the government's modernisation and transformation agendas and policy strands in digital and adoption of technologies. Experience of motivating and developing relationships with stakeholders and within project teams to achieve objectives. 37 Hours a week HYBRID - Pref 2 days a week on site as Dorset Council, Dorchester. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Sep 03, 2025
Seasonal
At Connect2Dorset, we're proud to provide temporary, contract and interim opportunities within Dorset Council. We're built on values of ethics, trust and care - with profits going back into our local authority to benefit the community. This is not an IT driven Analyst role. To support the development, management and successful delivery of critical analysis and project management of key projects within Dorset Council's Community Partnerships Transformation Programme. To ensure projects are defined according to customer need and strategic objectives and planning reflects Dorset Council's digital service design approach. To deliver key pieces of policy and business analysis relevant to projects, including report drafting for engagement findings, financial analysis of service devolution and mapping of current service delivery. To manage and mitigate risks, escalating to governance channels such as Programme Board or SLT. To monitor progress and provide evidence that demonstrates achievement against project objectives. Key responsibilities To deliver projects relating to Double Devolution to Town and Parish Councils, Financial provision to Dorset's Voluntary and Community Sector: leading much analysis and activity. To lead on all business case development, bid development for these large and high risk projects. To lead on project and contract management of projects throughout the project life cycle using appropriate project and contract management processes and tools. To lead on evaluating options and establishing project design as projects move from development to delivery. To represent the Council and/or the Council's Transformation Office at events with key stakeholders including our Community Partners. To keep up to date with current relevant policy, practice, and legislation and horizon scan for digital and technological change and analyse how these can best benefit Dorset. To ensure effective control of allocated project and/or service budgets and delivery of high-class services, often to challenging deadlines. Build and manage effective working relationships with internal and external stakeholders and partners. To co-ordinate other in-house and external technical colleagues in the delivery of allocated projects and/or services, from inception to completion. To undertake technical activities, in the planning, programming and production of projects or services, working to meet agreed priorities, often under challenging deadlines. To input to financial and administration systems, ensuring accurate data for each allocated project, activity, or task. Where directed, to lead on public consultation, maintaining good relations with other staff and members of the public covering the area of responsibility, and deal effectively with the outcomes where relevant. To lead in meetings with Councillors, businesses, and residents on work related issues, dealing effectively with the outcomes. NB: The duties and responsibilities of this post are not restrictive, and the post holder may be required on occasion to undertake other duties. This will not substantially change the nature of the post. Previous Experience and Qualifications. Previous Business Analyst experience and some Project Management knowledge. Local government experience. To deliver projects relating to Double Devolution to Town and Parish Councils, Financial provision to Dorset's Voluntary and Community Sector: leading much analysis and activity. An understanding of best practice in managing the delivery of projects; to include formal frameworks and methodologies such as PRINCE2, MSP and Agile PM. An awareness of the government's modernisation and transformation agendas and policy strands in digital and adoption of technologies. Experience of motivating and developing relationships with stakeholders and within project teams to achieve objectives. 37 Hours a week HYBRID - Pref 2 days a week on site as Dorset Council, Dorchester. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Service Desk Analyst Epsom Rota: Weekly shift covering 07 00 Monday Friday. 1 in 4 Saturdays 09 00 1 in 4 Sundays ON CALL from 06 00 Provide cover during Bank Holidays throughout the yea Competitive Salary +Excellent Benefits including: Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. Employee car scheme for you and family fully insured Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). 25 days holiday rising with service Private Medical Healthcare Group Income Protection cover with Aviva Employee Assistance Program Onsite gym, Sports and Social Club Wellbeing hour each month Two volunteering days per year Reward gateway voucher discounts Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone / remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software Ability to assimilate new knowledge and skills, applying analytical thinking to identify root causes or problems and apply them at a practical level Programmes: Windows Operating System - Windows 11 Microsoft AD Admin tools Palo Alto Global Protect Microsoft Office 365 Admin & Support SharePoint Microsoft Teams Collaboration Tools MFD s SAP Concur ePDQ Crowdstrike ED&R Qualys Vulnerability Management Microsoft System Center Configuration Manager 2016 InTune Mobile Device Management Banking systems including CitiDirect, Barclays.Net, ING Bespoke CRM and POS systems Windows Server Contact Centre as a Service such as TalkDesk ITSM systems such as Freshservice Microsoft Power Applications Job Role: Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed, while delivering excellent and clear communications of incidents, ensuring the customer is satisfied with the resolution of the call prior to closure. Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the customer is communicated to effectively. Escalate Major Incidents or complaints as appropriate. Identify and report recurring incidents to BTS Service Desk Management team to prevent problems. Attend bi-weekly problem management meeting where required to represent the Service Desk, and Weekly CAB where required to present and represent Service Desk Own all enquiries and ensure that the customer is kept up to date and informed of progress. Complete daily reports (when assigned) to ensure all active attacks and vulnerabilities are resolved and removed from the vulnerability report. Liaise with 3rd level teams where appropriate. This applies to client and mobile devices. For more details or to apply for this position please contact Sophie Quinn (url removed)
Sep 03, 2025
Full time
Service Desk Analyst Epsom Rota: Weekly shift covering 07 00 Monday Friday. 1 in 4 Saturdays 09 00 1 in 4 Sundays ON CALL from 06 00 Provide cover during Bank Holidays throughout the yea Competitive Salary +Excellent Benefits including: Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. Employee car scheme for you and family fully insured Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). 25 days holiday rising with service Private Medical Healthcare Group Income Protection cover with Aviva Employee Assistance Program Onsite gym, Sports and Social Club Wellbeing hour each month Two volunteering days per year Reward gateway voucher discounts Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone / remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software Ability to assimilate new knowledge and skills, applying analytical thinking to identify root causes or problems and apply them at a practical level Programmes: Windows Operating System - Windows 11 Microsoft AD Admin tools Palo Alto Global Protect Microsoft Office 365 Admin & Support SharePoint Microsoft Teams Collaboration Tools MFD s SAP Concur ePDQ Crowdstrike ED&R Qualys Vulnerability Management Microsoft System Center Configuration Manager 2016 InTune Mobile Device Management Banking systems including CitiDirect, Barclays.Net, ING Bespoke CRM and POS systems Windows Server Contact Centre as a Service such as TalkDesk ITSM systems such as Freshservice Microsoft Power Applications Job Role: Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed, while delivering excellent and clear communications of incidents, ensuring the customer is satisfied with the resolution of the call prior to closure. Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the customer is communicated to effectively. Escalate Major Incidents or complaints as appropriate. Identify and report recurring incidents to BTS Service Desk Management team to prevent problems. Attend bi-weekly problem management meeting where required to represent the Service Desk, and Weekly CAB where required to present and represent Service Desk Own all enquiries and ensure that the customer is kept up to date and informed of progress. Complete daily reports (when assigned) to ensure all active attacks and vulnerabilities are resolved and removed from the vulnerability report. Liaise with 3rd level teams where appropriate. This applies to client and mobile devices. For more details or to apply for this position please contact Sophie Quinn (url removed)
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Day Rate: 625 per day via Umbrella or EC About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Sep 03, 2025
Contractor
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Day Rate: 625 per day via Umbrella or EC About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Data Analyst to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success / Business Analysis or similar role. Ideally in a SaaS organisation in customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site
Sep 02, 2025
Contractor
Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Data Analyst to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success / Business Analysis or similar role. Ideally in a SaaS organisation in customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site
Job Advertisement: Sales Coordinator (Temporary, 24 Months) Location: Head Office, Marlow, Buckinghamshire Contract Type: Temporary (24 months) Driving Required: Yes Working Pattern: Full Time Are you a proactive and detail-oriented professional ready to make a significant impact in the Consumer Packaged Goods industry? Join our client as a Sales Coordinator and support the Sr. National Account Manager in maximising sales activities with key customers! Key Responsibilities: Admin Excellence: Provide robust administrative support for the E-Commerce team, ensuring tasks are completed accurately and on time. Sales Insight: Collaborate with the Business Analyst for insightful sales data analysis and forecasting. Digital Leadership: Manage and enhance our digital presence on customer websites, ensuring all products shine with top-notch optimisation and content. Advertising Coordination: Work with internal teams and external agencies to plan and implement creative digital advertising strategies. Budget Management: Track digital spending against budgets and manage invoicing through Salesforce. Meeting Prep: Ensure timely preparation for customer meetings and previews. What We're Looking For: Minimum 2 years of experience in a similar role within the CPG industry Retail experience (online or in-store) is a plus! A customer-driven, "go-getter" attitude paired with strong analytical skills. Proficiency in Microsoft Office (Excel, Word, PowerPoint), SAP, and Salesforce. Excellent communication and relationship-building skills. Why Join Us? Be part of a dynamic team that values innovation and creativity. Opportunity to develop your skills in a fast-paced environment. Contribute to exciting projects and initiatives that drive success! If you're ready to bring your enthusiasm and expertise to our client, we want to hear from you! Apply today and help us elevate our sales efforts to new heights! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 02, 2025
Seasonal
Job Advertisement: Sales Coordinator (Temporary, 24 Months) Location: Head Office, Marlow, Buckinghamshire Contract Type: Temporary (24 months) Driving Required: Yes Working Pattern: Full Time Are you a proactive and detail-oriented professional ready to make a significant impact in the Consumer Packaged Goods industry? Join our client as a Sales Coordinator and support the Sr. National Account Manager in maximising sales activities with key customers! Key Responsibilities: Admin Excellence: Provide robust administrative support for the E-Commerce team, ensuring tasks are completed accurately and on time. Sales Insight: Collaborate with the Business Analyst for insightful sales data analysis and forecasting. Digital Leadership: Manage and enhance our digital presence on customer websites, ensuring all products shine with top-notch optimisation and content. Advertising Coordination: Work with internal teams and external agencies to plan and implement creative digital advertising strategies. Budget Management: Track digital spending against budgets and manage invoicing through Salesforce. Meeting Prep: Ensure timely preparation for customer meetings and previews. What We're Looking For: Minimum 2 years of experience in a similar role within the CPG industry Retail experience (online or in-store) is a plus! A customer-driven, "go-getter" attitude paired with strong analytical skills. Proficiency in Microsoft Office (Excel, Word, PowerPoint), SAP, and Salesforce. Excellent communication and relationship-building skills. Why Join Us? Be part of a dynamic team that values innovation and creativity. Opportunity to develop your skills in a fast-paced environment. Contribute to exciting projects and initiatives that drive success! If you're ready to bring your enthusiasm and expertise to our client, we want to hear from you! Apply today and help us elevate our sales efforts to new heights! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Sep 02, 2025
Seasonal
Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Salary: £75-£80K Circa About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Sep 02, 2025
Contractor
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Salary: £75-£80K Circa About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
My client in The South West is looking to appoint a talented ICT Business Analyst on a Contract basis. The Business Analyst will work closely with Technical Solution Designers and Project Managers. They will gather, analyse and document business requirements from Customers from across all departments in the organisation. What's on offer: Salary: 41 per hour, inside IR35 negotiable based on experience please submit your CV with the rate you require Hybrid working Contract type: Contract Hours: Monday to Friday About the role: Based in South West (Hybrid): Collaborate with Technical Solution Designers, developers and Project Managers in the impartment of business requirements Apply a structured approach to identify, analyse and document business processes, workflows, and systems Develop and maintain a good understanding of technical aspects such as power platform, networks, applications, and operating systems Act as the customers voice to assist in the design, development, and implementation of technical solutions About you: You will have the following experiences: Extensive experience in a similar role Experience of power platform, software development methodologies, hardware infrastructure, databases, and network management Experience in business analysis, preferably within the public sector or a similar environment Local Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCGMM
Sep 02, 2025
Contractor
My client in The South West is looking to appoint a talented ICT Business Analyst on a Contract basis. The Business Analyst will work closely with Technical Solution Designers and Project Managers. They will gather, analyse and document business requirements from Customers from across all departments in the organisation. What's on offer: Salary: 41 per hour, inside IR35 negotiable based on experience please submit your CV with the rate you require Hybrid working Contract type: Contract Hours: Monday to Friday About the role: Based in South West (Hybrid): Collaborate with Technical Solution Designers, developers and Project Managers in the impartment of business requirements Apply a structured approach to identify, analyse and document business processes, workflows, and systems Develop and maintain a good understanding of technical aspects such as power platform, networks, applications, and operating systems Act as the customers voice to assist in the design, development, and implementation of technical solutions About you: You will have the following experiences: Extensive experience in a similar role Experience of power platform, software development methodologies, hardware infrastructure, databases, and network management Experience in business analysis, preferably within the public sector or a similar environment Local Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCGMM
Purpose of Role To develop Product Writer schemes for Commercial insurance products enabling customer and business value to be realised. The role holder will for the development life cycle, including internal systems, software house changes, scheduled releases, new products, product changes, bugs and incidents. Key Accountabilities Work in a squad alongside Pricing and Underwriting analysts, Test Engineers, fellow Product Writers and the Product Owner. Develop relationships with internal and external stakeholders. Construct, review, perform technical analysis and provide feedback on User Stories during Story Refinement. Contribute to planning, managing and resolving conflicts with other development activities throughout the life of the project/change to ensure delivery against business priorities. Design and code Polaris ProductWriter logic to integrate products with third party proprietary systems, ensuring efficient use of coding in order to minimise quote response times. Design and code Polaris ProductWriter logic to deliver rating, footprint and point of sale documentation requirements for packaged and Commercial Vehicle product lines. Design, implement and manage the process for cyclical production releases for internal and external production systems. Lead requirements gathering and solution design for new functionality with third party providers, integrators and aggregators. Support for Test teams, project warranty and incident management processes. Review all faults identified, to a level where the underlying issue is understood, recorded and resolution is managed through to completion. Initiate and lead internal review with key stakeholders (eg Underwriting/Pricing/IT/Exec) regarding mandatory industry level changes, implement a timeline for resolution and manage responses. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the company risk framework. Key Competencies/level Business: Project Management Level 1, working knowledge of general insurance products, particularly commercial lines Technical: Competent working knowledge of the host policy administration systems and/or competent in Polaris Product Writer, working knowledge of development methodologies, experience in analysing insurance products, understanding underwriting rules and complex pricing algorithms to a level where underlying requirements can be developed or configured to deliver the required solution. PEF: Achieve Excellence level 3, Influencing Level 2, Collaborating for Success Level 2, Understanding Issues Level 2 Hybrid role in London - 2/3 days onsite.
Sep 02, 2025
Contractor
Purpose of Role To develop Product Writer schemes for Commercial insurance products enabling customer and business value to be realised. The role holder will for the development life cycle, including internal systems, software house changes, scheduled releases, new products, product changes, bugs and incidents. Key Accountabilities Work in a squad alongside Pricing and Underwriting analysts, Test Engineers, fellow Product Writers and the Product Owner. Develop relationships with internal and external stakeholders. Construct, review, perform technical analysis and provide feedback on User Stories during Story Refinement. Contribute to planning, managing and resolving conflicts with other development activities throughout the life of the project/change to ensure delivery against business priorities. Design and code Polaris ProductWriter logic to integrate products with third party proprietary systems, ensuring efficient use of coding in order to minimise quote response times. Design and code Polaris ProductWriter logic to deliver rating, footprint and point of sale documentation requirements for packaged and Commercial Vehicle product lines. Design, implement and manage the process for cyclical production releases for internal and external production systems. Lead requirements gathering and solution design for new functionality with third party providers, integrators and aggregators. Support for Test teams, project warranty and incident management processes. Review all faults identified, to a level where the underlying issue is understood, recorded and resolution is managed through to completion. Initiate and lead internal review with key stakeholders (eg Underwriting/Pricing/IT/Exec) regarding mandatory industry level changes, implement a timeline for resolution and manage responses. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the company risk framework. Key Competencies/level Business: Project Management Level 1, working knowledge of general insurance products, particularly commercial lines Technical: Competent working knowledge of the host policy administration systems and/or competent in Polaris Product Writer, working knowledge of development methodologies, experience in analysing insurance products, understanding underwriting rules and complex pricing algorithms to a level where underlying requirements can be developed or configured to deliver the required solution. PEF: Achieve Excellence level 3, Influencing Level 2, Collaborating for Success Level 2, Understanding Issues Level 2 Hybrid role in London - 2/3 days onsite.
