About the role We re seeking an experienced Marketing Manager to drive the promotion and growth of our Homes and services. In this strategic, hands-on role, you will lead marketing campaigns, manage the customer journey from awareness to enquiry, and ensure every touchpoint delivers a high-quality experience. You ll also use your creativity to produce marketing materials and manage community engagement initiatives, such as open days, to showcase our services and strengthen local relationships. Using insight and analysis, you ll provide recommendations to support the growth of our care services and help keep our Homes thriving. We re looking for someone who shares our values, collaborates well across teams, and can work independently to deliver agreed outcomes. We operate a hybrid working model while much of the role can be home-based, regular visits to our Homes and our Twickenham office are expected to deepen understanding of our work and foster strong internal relationships. You will be joining a values-led organisation working within our dedicated Fundraising & Marketing department. We value our team and provide excellent training and benefits. Purpose of the role To lead and shape the marketing strategy for our services delivered to veterans and their families through our Homes and out into the local community ensuring strong positioning, visibility, and engagement. To take ownership of the marketing required to deliver successful customer journeys across all service areas, driving growth in enquiries, conversions, and service uptake. To provide strategic insights through effective reporting and analysis, influencing decision-making at senior level. Key responsibilities Marketing & Communications Develop, lead, and implement integrated marketing strategies that promote the full range of services provided by our Homes (including but not limited to: Lunch Club, Day Care, Short Breaks, and full-time care), ensuring these remain responsive to changing needs and market trends. Lead the development and delivery of marketing strategies for wider services delivered into the local community positioning these as trusted and accessible options for families and carers. Use data and insights via Found and other reporting tools to provide regular analysis on enquiries and service performance, producing recommendations that shape future planning. Ensure a consistently excellent customer journey, from initial enquiry through to service uptake, identifying opportunities to enhance engagement and improve experience Oversee the creation and delivery of engaging content across digital channels, website, and print, ensuring services are presented clearly and compellingly. Use your creative flair to design and produce a wide range of marketing assets from brochures to promotional items, to showcase individual Homes and services and strengthen the Royal Star & Garter brand across the group. Manage community engagement through service-focused events, such as open days, ensuring they are well-promoted, attended, and deliver a positive experience for visitors. Act as a key liaison with senior colleagues across Homes, services, fundraising, and partnerships, ensuring marketing activity supports organisational priorities and service growth. Process Manage and monitor the marketing budget for our care services, ensuring resources are allocated effectively and deliver strong return on investment. Provide leadership in maintaining efficient systems and processes across the Marketing & Communications team, including project tracking, storage, and reporting. Champion best practice in customer journey mapping, identifying opportunities to enhance engagement and retention. Contribute to organisational strategy by providing senior-level insight on service marketing, audience trends, and sector developments. Other To adhere to data protection legislation and to be fully conversant with relevant legislation and the guidelines. To understand and ensure we are compliant with Competition & Markets Authority guidance on care home To undertake other such duties as may be required and which are consistent with the nature of this role. Person specification Knowledge and experience Proven experience in devising and delivering successful marketing plans with a strong focus on customer experience and engagement. Demonstrated ability to work in a fast-paced marketing environment, effectively planning, prioritising, and managing a varied workload to deliver projects on time and to a high standard. Strong knowledge and practical understanding of digital marketing, including social media, email marketing and analytics. Good understanding of relevant marketing and charitable legislation and guidelines. Experience of enquiry management and reporting systems (e.g., Found ) is desirable. Skills and abilities Outstanding communication skills, with the ability to engage, influence, and inspire diverse audiences at all levels. Proven copywriting and editing expertise, delivering clear, compelling, and accurate content across multiple channels. Excellent relationship-building and stakeholder management skills, with the ability to collaborate effectively across teams and develop strong internal and external networks. Strong creative skills, with proficiency in Adobe Creative Suite (or other design software) to support the development of high-quality marketing materials. Advanced IT literacy, including confident use of MS 365 and Teams to manage workflows and collaboration. Highly analytical, with the ability to interpret complex data, generate actionable insights, and apply them to enhance marketing performance. Experience of WordPress or other CMS platforms (desirable), with the ability to maintain and optimise digital content. A proactive and creative leader with energy and enthusiasm, demonstrating a strong commitment to the mission and values of Royal Star & Garter Other The ability to travel and work remotely, including the location of our Homes in High Wycombe, Solihull, Surbiton, and Worthing. Travel to the Central Services office in Twickenham will also be required. Be willing to work flexibly including some evenings and weekends. Personal characteristics Genuine enthusiasm and passion for our mission, with a strong commitment to living our organisational values. A proactive self-starter with energy and drive, who inspires and motivates others through a positive and collaborative approach. Sets and maintains high performance standards for both self and team, with a focus on excellence in delivery. Approaches work with a positive, solutions-focused mindset and resilience in the face of challenges. Reliable and professional, with the ability to remain flexible, calm, and composed under pressure. We reserve the right to update and amend this job description to ensure it accurately reflects the role. This will be agreed in consultation with the job holder.
Sep 04, 2025
Full time
About the role We re seeking an experienced Marketing Manager to drive the promotion and growth of our Homes and services. In this strategic, hands-on role, you will lead marketing campaigns, manage the customer journey from awareness to enquiry, and ensure every touchpoint delivers a high-quality experience. You ll also use your creativity to produce marketing materials and manage community engagement initiatives, such as open days, to showcase our services and strengthen local relationships. Using insight and analysis, you ll provide recommendations to support the growth of our care services and help keep our Homes thriving. We re looking for someone who shares our values, collaborates well across teams, and can work independently to deliver agreed outcomes. We operate a hybrid working model while much of the role can be home-based, regular visits to our Homes and our Twickenham office are expected to deepen understanding of our work and foster strong internal relationships. You will be joining a values-led organisation working within our dedicated Fundraising & Marketing department. We value our team and provide excellent training and benefits. Purpose of the role To lead and shape the marketing strategy for our services delivered to veterans and their families through our Homes and out into the local community ensuring strong positioning, visibility, and engagement. To take ownership of the marketing required to deliver successful customer journeys across all service areas, driving growth in enquiries, conversions, and service uptake. To provide strategic insights through effective reporting and analysis, influencing decision-making at senior level. Key responsibilities Marketing & Communications Develop, lead, and implement integrated marketing strategies that promote the full range of services provided by our Homes (including but not limited to: Lunch Club, Day Care, Short Breaks, and full-time care), ensuring these remain responsive to changing needs and market trends. Lead the development and delivery of marketing strategies for wider services delivered into the local community positioning these as trusted and accessible options for families and carers. Use data and insights via Found and other reporting tools to provide regular analysis on enquiries and service performance, producing recommendations that shape future planning. Ensure a consistently excellent customer journey, from initial enquiry through to service uptake, identifying opportunities to enhance engagement and improve experience Oversee the creation and delivery of engaging content across digital channels, website, and print, ensuring services are presented clearly and compellingly. Use your creative flair to design and produce a wide range of marketing assets from brochures to promotional items, to showcase individual Homes and services and strengthen the Royal Star & Garter brand across the group. Manage community engagement through service-focused events, such as open days, ensuring they are well-promoted, attended, and deliver a positive experience for visitors. Act as a key liaison with senior colleagues across Homes, services, fundraising, and partnerships, ensuring marketing activity supports organisational priorities and service growth. Process Manage and monitor the marketing budget for our care services, ensuring resources are allocated effectively and deliver strong return on investment. Provide leadership in maintaining efficient systems and processes across the Marketing & Communications team, including project tracking, storage, and reporting. Champion best practice in customer journey mapping, identifying opportunities to enhance engagement and retention. Contribute to organisational strategy by providing senior-level insight on service marketing, audience trends, and sector developments. Other To adhere to data protection legislation and to be fully conversant with relevant legislation and the guidelines. To understand and ensure we are compliant with Competition & Markets Authority guidance on care home To undertake other such duties as may be required and which are consistent with the nature of this role. Person specification Knowledge and experience Proven experience in devising and delivering successful marketing plans with a strong focus on customer experience and engagement. Demonstrated ability to work in a fast-paced marketing environment, effectively planning, prioritising, and managing a varied workload to deliver projects on time and to a high standard. Strong knowledge and practical understanding of digital marketing, including social media, email marketing and analytics. Good understanding of relevant marketing and charitable legislation and guidelines. Experience of enquiry management and reporting systems (e.g., Found ) is desirable. Skills and abilities Outstanding communication skills, with the ability to engage, influence, and inspire diverse audiences at all levels. Proven copywriting and editing expertise, delivering clear, compelling, and accurate content across multiple channels. Excellent relationship-building and stakeholder management skills, with the ability to collaborate effectively across teams and develop strong internal and external networks. Strong creative skills, with proficiency in Adobe Creative Suite (or other design software) to support the development of high-quality marketing materials. Advanced IT literacy, including confident use of MS 365 and Teams to manage workflows and collaboration. Highly analytical, with the ability to interpret complex data, generate actionable insights, and apply them to enhance marketing performance. Experience of WordPress or other CMS platforms (desirable), with the ability to maintain and optimise digital content. A proactive and creative leader with energy and enthusiasm, demonstrating a strong commitment to the mission and values of Royal Star & Garter Other The ability to travel and work remotely, including the location of our Homes in High Wycombe, Solihull, Surbiton, and Worthing. Travel to the Central Services office in Twickenham will also be required. Be willing to work flexibly including some evenings and weekends. Personal characteristics Genuine enthusiasm and passion for our mission, with a strong commitment to living our organisational values. A proactive self-starter with energy and drive, who inspires and motivates others through a positive and collaborative approach. Sets and maintains high performance standards for both self and team, with a focus on excellence in delivery. Approaches work with a positive, solutions-focused mindset and resilience in the face of challenges. Reliable and professional, with the ability to remain flexible, calm, and composed under pressure. We reserve the right to update and amend this job description to ensure it accurately reflects the role. This will be agreed in consultation with the job holder.
I am recruiting on behalf of a well established Microsoft Partner consultancy delivering high-impact Dynamics 365 Customer Engagement (D365CE) solutions to clients across sectors-from dynamic scale-ups to global enterprises. As they continue to expand, they are looking for a Senior D365CE Functional Consultant to join their expert team and drive the successful delivery of complex CRM projects. As a Senior Functional Consultant, you'll be the bridge between client needs and tailored Dynamics 365 CE solutions. You'll lead discovery workshops, design scalable solutions, configure D365CE apps, and guide clients through digital transformation journeys. This role offers exposure to diverse projects and industries-no two days are the same. Key Responsibilities Lead client workshops and gather detailed business requirements Design end-to-end solutions across Sales, Customer Service, Marketing, and Field Service modules Configure D365CE, including Power Platform (Power Apps, Power Automate, Power BI) Translate business requirements into functional specs and solution designs Work closely with developers, testers, and project managers in Agile delivery teams Provide mentorship to junior consultants and contribute to internal knowledge sharing Support pre-sales activities including scoping, demos, and proposals About You 4+ years experience in D365CE/CRM delivery Strong functional knowledge of D365CE core modules Experience working in a client-facing consultancy environment Skilled in stakeholder management and requirements gathering Familiarity with Power Platform, Azure DevOps, and Agile delivery Microsoft certifications (PL-200, MB-210, MB-910/920, etc.) highly desirable A proactive problem-solver with excellent communication skills If you are interested please get in touch with Kamilla Ryan url removed Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 01, 2025
Full time
I am recruiting on behalf of a well established Microsoft Partner consultancy delivering high-impact Dynamics 365 Customer Engagement (D365CE) solutions to clients across sectors-from dynamic scale-ups to global enterprises. As they continue to expand, they are looking for a Senior D365CE Functional Consultant to join their expert team and drive the successful delivery of complex CRM projects. As a Senior Functional Consultant, you'll be the bridge between client needs and tailored Dynamics 365 CE solutions. You'll lead discovery workshops, design scalable solutions, configure D365CE apps, and guide clients through digital transformation journeys. This role offers exposure to diverse projects and industries-no two days are the same. Key Responsibilities Lead client workshops and gather detailed business requirements Design end-to-end solutions across Sales, Customer Service, Marketing, and Field Service modules Configure D365CE, including Power Platform (Power Apps, Power Automate, Power BI) Translate business requirements into functional specs and solution designs Work closely with developers, testers, and project managers in Agile delivery teams Provide mentorship to junior consultants and contribute to internal knowledge sharing Support pre-sales activities including scoping, demos, and proposals About You 4+ years experience in D365CE/CRM delivery Strong functional knowledge of D365CE core modules Experience working in a client-facing consultancy environment Skilled in stakeholder management and requirements gathering Familiarity with Power Platform, Azure DevOps, and Agile delivery Microsoft certifications (PL-200, MB-210, MB-910/920, etc.) highly desirable A proactive problem-solver with excellent communication skills If you are interested please get in touch with Kamilla Ryan url removed Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Description Systems Engineer - Bespoke Subsea Systems Location: Blackbushe, UK (Office-based, with occasional UK & international travel) Salary: 60,000 + Benefits Contract: Permanent About the Company We are working exclusively with a global market leader in underwater engineering and marine technology. The company designs and delivers world-class subsea systems for customers across Energy, Offshore Renewables, Defence, and Ocean Science. This is an opportunity to join their Projects Group, a world-class delivery team responsible for designing, developing, verifying, and delivering bespoke subsea systems tailored to demanding customer requirements. The Role As a Systems Engineer, you'll take a lead role in the technical definition and delivery of custom subsea solutions, working in close partnership with Project Managers, engineering specialists, and global customers. You will be involved from concept through to delivery - gathering requirements, developing architectures, overseeing design, leading integration and validation, and ensuring systems are delivered on time, on budget, and to specification. This is a technically hands-on role that requires strong engineering expertise, the ability to solve complex problems, and the confidence to liaise directly with customers on technical challenges. Key Responsibilities Gather, review, and interpret customer requirements, working with sales and engineering teams to define bespoke system architectures. Lead the technical definition, planning, prototyping, and validation of subsea systems. Provide technical leadership through all stages of a project, resolving issues and guiding design teams to successful delivery. Define and execute rigorous verification and test processes for hardware, firmware, and software elements. Diagnose and resolve system-level issues, drawing on in-house expertise when needed. Prepare and review technical documentation including specifications, design reports, test procedures, drawings, and manuals. Act as a technical authority in customer meetings, providing guidance, training, and support. Support and mentor Project Engineers and contribute to the development of the wider project team. About You Essential experience & skills: Degree qualified in an engineering discipline (systems, mechanical, electronic, software, communications, or similar). Proven background in systems engineering, design, or project/product implementation. Experience of interpreting customer requirements and translating them into engineering solutions. Demonstrated ability to lead delivery against project milestones and adapt to changing requirements. Strong communication and interpersonal skills, with proven experience liaising directly with customers. Self-motivated, organised, and able to work independently within a matrix team environment. Desirable: Awareness of analogue/digital electronics development. Familiarity with software development or mechanical design principles. Prior experience in subsea, offshore, or related advanced engineering industries. Why Join? Work on cutting-edge bespoke subsea projects across multiple industries. Be part of a high-performing, multidisciplinary project delivery team. Competitive salary of 60,000 plus benefits. Mostly office-based, with occasional travel to customer sites and test facilities (e.g., Plymouth). Opportunity to act as a recognised technical authority on complex engineering systems. If you are interested please apply and Max Carr from DCS will be in touch DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Sep 01, 2025
Full time
Job Description Systems Engineer - Bespoke Subsea Systems Location: Blackbushe, UK (Office-based, with occasional UK & international travel) Salary: 60,000 + Benefits Contract: Permanent About the Company We are working exclusively with a global market leader in underwater engineering and marine technology. The company designs and delivers world-class subsea systems for customers across Energy, Offshore Renewables, Defence, and Ocean Science. This is an opportunity to join their Projects Group, a world-class delivery team responsible for designing, developing, verifying, and delivering bespoke subsea systems tailored to demanding customer requirements. The Role As a Systems Engineer, you'll take a lead role in the technical definition and delivery of custom subsea solutions, working in close partnership with Project Managers, engineering specialists, and global customers. You will be involved from concept through to delivery - gathering requirements, developing architectures, overseeing design, leading integration and validation, and ensuring systems are delivered on time, on budget, and to specification. This is a technically hands-on role that requires strong engineering expertise, the ability to solve complex problems, and the confidence to liaise directly with customers on technical challenges. Key Responsibilities Gather, review, and interpret customer requirements, working with sales and engineering teams to define bespoke system architectures. Lead the technical definition, planning, prototyping, and validation of subsea systems. Provide technical leadership through all stages of a project, resolving issues and guiding design teams to successful delivery. Define and execute rigorous verification and test processes for hardware, firmware, and software elements. Diagnose and resolve system-level issues, drawing on in-house expertise when needed. Prepare and review technical documentation including specifications, design reports, test procedures, drawings, and manuals. Act as a technical authority in customer meetings, providing guidance, training, and support. Support and mentor Project Engineers and contribute to the development of the wider project team. About You Essential experience & skills: Degree qualified in an engineering discipline (systems, mechanical, electronic, software, communications, or similar). Proven background in systems engineering, design, or project/product implementation. Experience of interpreting customer requirements and translating them into engineering solutions. Demonstrated ability to lead delivery against project milestones and adapt to changing requirements. Strong communication and interpersonal skills, with proven experience liaising directly with customers. Self-motivated, organised, and able to work independently within a matrix team environment. Desirable: Awareness of analogue/digital electronics development. Familiarity with software development or mechanical design principles. Prior experience in subsea, offshore, or related advanced engineering industries. Why Join? Work on cutting-edge bespoke subsea projects across multiple industries. Be part of a high-performing, multidisciplinary project delivery team. Competitive salary of 60,000 plus benefits. Mostly office-based, with occasional travel to customer sites and test facilities (e.g., Plymouth). Opportunity to act as a recognised technical authority on complex engineering systems. If you are interested please apply and Max Carr from DCS will be in touch DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
ROLE: Head of Digital Marketing HOURS: 37.5 per Week - Permanent Role SALARY: £75,000 - £85,000, Dependent Upon Skills and Experience, Plus Exceptional Senior Level Benefits Package BENEFITS: Car / Car Allowance, Bonus, Private Healthcare, Plus Standard Company Benefits: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Hybrid Role - Primarily based at our Head Office & Distribution Centre, South Normanton, with 2 WFH days Eurocell are a stock market listed, market leading manufacturer, distributor and recycler of uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We have an exciting opportunity for a strategic, data-driven, and commercially focussed Digital Marketing Manager to join our thriving Marketing function, responsible for leading our digital channels towards growing our online presence, and driving results. The successful candidate will own the vision and execution for all things digital - from acquisition to retention, and ensure our brand stays ahead of the curve. WHAT OUR HEAD OF DIGITAL MARKETING WILL DO: Develop and deliver our digital marketing strategy, to support ambitious growth targets across B2B and B2C channels Develop and lead high-performing teams across SEO, PPC, Paid Social, Email, Content Marketing, and CRO Manage and optimise our digital budget, maximising ROI Drive website and eCommerce growth in collaboration with UX, merchandising, and I.T. teams Oversee the creation of high-impact digital campaigns to increase traffic, engagement, and conversion Use data analytics and attribution models to measure effectiveness and inform future decisions Stay ahead of emerging digital trends, platforms, and tools to keep us competitive Champion customer-first thinking in every digital touchpoint WHAT WE NEED FROM OUR HEAD OF DIGITAL MARKETING: Proven leadership experience within in a Head of Digital Marketing / Senior Digital role A track record of delivering multi-channel digital growth within a competitive market Strong analytical skills, comfortable with data, reporting, and KPIs Knowledge of eCommerce platforms, CRO, and marketing automation Excellent communication and stakeholder management skills A passion for innovation and pushing digital boundaries WHAT WE OFFER OUR HEAD OF DIGITAL MARKETING: You will be rewarded with a highly competitive salary of £75,000 - £85,000 dependent upon experience A company car, or very generous car allowance Bonus Private healthcare 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible. Agency Applications outside PSL Agency Partners will not be considered. Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page
Sep 01, 2025
Full time
ROLE: Head of Digital Marketing HOURS: 37.5 per Week - Permanent Role SALARY: £75,000 - £85,000, Dependent Upon Skills and Experience, Plus Exceptional Senior Level Benefits Package BENEFITS: Car / Car Allowance, Bonus, Private Healthcare, Plus Standard Company Benefits: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Hybrid Role - Primarily based at our Head Office & Distribution Centre, South Normanton, with 2 WFH days Eurocell are a stock market listed, market leading manufacturer, distributor and recycler of uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We have an exciting opportunity for a strategic, data-driven, and commercially focussed Digital Marketing Manager to join our thriving Marketing function, responsible for leading our digital channels towards growing our online presence, and driving results. The successful candidate will own the vision and execution for all things digital - from acquisition to retention, and ensure our brand stays ahead of the curve. WHAT OUR HEAD OF DIGITAL MARKETING WILL DO: Develop and deliver our digital marketing strategy, to support ambitious growth targets across B2B and B2C channels Develop and lead high-performing teams across SEO, PPC, Paid Social, Email, Content Marketing, and CRO Manage and optimise our digital budget, maximising ROI Drive website and eCommerce growth in collaboration with UX, merchandising, and I.T. teams Oversee the creation of high-impact digital campaigns to increase traffic, engagement, and conversion Use data analytics and attribution models to measure effectiveness and inform future decisions Stay ahead of emerging digital trends, platforms, and tools to keep us competitive Champion customer-first thinking in every digital touchpoint WHAT WE NEED FROM OUR HEAD OF DIGITAL MARKETING: Proven leadership experience within in a Head of Digital Marketing / Senior Digital role A track record of delivering multi-channel digital growth within a competitive market Strong analytical skills, comfortable with data, reporting, and KPIs Knowledge of eCommerce platforms, CRO, and marketing automation Excellent communication and stakeholder management skills A passion for innovation and pushing digital boundaries WHAT WE OFFER OUR HEAD OF DIGITAL MARKETING: You will be rewarded with a highly competitive salary of £75,000 - £85,000 dependent upon experience A company car, or very generous car allowance Bonus Private healthcare 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible. Agency Applications outside PSL Agency Partners will not be considered. Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page
The Marketing Manager - 12m FTC leads the front line team to drive growth through data-driven strategies and creative execution across the UK&I and Netherlands, championing customer value and collaborating with stakeholders at all levels. Client Details A global leader in the building technology sector, known for innovation and sustainability, they provide solutions that improve urban mobility and enhance the safety and convenience of buildings worldwide. With a strong focus on customer service and technological advancement, they operate across multiple continents, serving a diverse range of commercial and residential clients. Description The Marketing Manager - 12m FTC will have the following responsibilities: Develop and execute marketing strategies to boost brand awareness, drive customer acquisition, and support sales, aligned with global business goals. Lead multi-channel campaigns and events across digital, social, email, content, and traditional marketing, ensuring compliance with local regulations and brand standards. Conduct market research and competitor analysis to identify trends and adjust marketing plans according to customer insights and market shifts. Collaborate cross-functionally with sales, business units, and global marketing teams to ensure alignment of initiatives with overall objectives. Oversee creation and localisation of marketing materials, including digital content and sales collateral. Monitor and report on marketing performance using analytics, adapting strategies based on data-driven insights. Ensure consistent marketing presence in customer touchpoints, integrating efforts across the business to enhance loyalty and strategic impact. Manage marketing budget and resources efficiently, while driving adoption of new marketing tools and digital opportunities. Lead and mentor the marketing team to deliver results and foster professional growth. Profile The successful Marketing Manager - 12m FTC should have: Demonstrable experience within a similar B2B role, especially leading marketing teams and delivering and executing successful marketing strategies Degree in relevant field Exceptional communication skills Strong digital marketing skills Experience within an international company. Job Offer The successful candidate will receive a competitive salary, DOE, for a 12 month Fixed Term Contract. Office based in Surrey; commutable from Godalming, Guildford, Weybridge, Woking etc. Hybrid working - 2 days in office, 3 from home.
Sep 01, 2025
Contractor
The Marketing Manager - 12m FTC leads the front line team to drive growth through data-driven strategies and creative execution across the UK&I and Netherlands, championing customer value and collaborating with stakeholders at all levels. Client Details A global leader in the building technology sector, known for innovation and sustainability, they provide solutions that improve urban mobility and enhance the safety and convenience of buildings worldwide. With a strong focus on customer service and technological advancement, they operate across multiple continents, serving a diverse range of commercial and residential clients. Description The Marketing Manager - 12m FTC will have the following responsibilities: Develop and execute marketing strategies to boost brand awareness, drive customer acquisition, and support sales, aligned with global business goals. Lead multi-channel campaigns and events across digital, social, email, content, and traditional marketing, ensuring compliance with local regulations and brand standards. Conduct market research and competitor analysis to identify trends and adjust marketing plans according to customer insights and market shifts. Collaborate cross-functionally with sales, business units, and global marketing teams to ensure alignment of initiatives with overall objectives. Oversee creation and localisation of marketing materials, including digital content and sales collateral. Monitor and report on marketing performance using analytics, adapting strategies based on data-driven insights. Ensure consistent marketing presence in customer touchpoints, integrating efforts across the business to enhance loyalty and strategic impact. Manage marketing budget and resources efficiently, while driving adoption of new marketing tools and digital opportunities. Lead and mentor the marketing team to deliver results and foster professional growth. Profile The successful Marketing Manager - 12m FTC should have: Demonstrable experience within a similar B2B role, especially leading marketing teams and delivering and executing successful marketing strategies Degree in relevant field Exceptional communication skills Strong digital marketing skills Experience within an international company. Job Offer The successful candidate will receive a competitive salary, DOE, for a 12 month Fixed Term Contract. Office based in Surrey; commutable from Godalming, Guildford, Weybridge, Woking etc. Hybrid working - 2 days in office, 3 from home.
Applause IT Recruitment Ltd
Shirley, West Midlands
Business Development Manager - Managed IT Services Remote (UK-based) Hybrid with anchor days Ideally near Birmingham, Manchester, London or with strong motorway links Circa 50K base + Car allowance + Uncapped Commission Double OTE model Managed IT, Cloud, Telecoms, Cyber & More Ready to accelerate your IT sales career with one of the UK's top-tier managed services groups? We're partnering with a nationally recognised technology leader to recruit multiple Business Development Managers as part of a strategic sales expansion. If you're a driven B2B sales professional with a passion for digital transformation, this is your chance to join a thriving team selling innovative, end-to-end solutions across IT Managed Services, Cloud, Unified Comms, Cyber Security, and more. What You'll Be Doing Proactively identify and win new SME and enterprise-level clients Build and manage a qualified high-value sales pipeline Pitch and sell tailored IT and telecoms solutions to C-level stakeholders Deliver engaging sales presentations and commercial proposals Collaborate with delivery and support teams to ensure customer success Work toward uncapped targets with the backing of a well-established brand Maintain up-to-date CRM records (Salesforce or HubSpot) What We're Looking For 2-3+ years in B2B IT sales or related tech services (ITSM, M365, Cloud, Cyber, UC, etc.) A confident, credible communicator able to influence senior decision-makers Proven ability to close mid-to-large value deals using a consultative approach Familiar with structured sales frameworks (e.g., SPIN, MEDDIC, Challenger ) CRM-literate and tech-savvy, with a genuine passion for technology Full UK driving licence and willingness to travel for anchor days/client meetings What's In It For You? Remote-first role with collaborative office anchor days Company car or car allowance Uncapped commission structure - realistic double OTE 25 days' holiday rising to 28 with service Private medical cover , discounted health plans, virtual GP & wellbeing support Clear career path and genuine progression opportunities Supportive, inclusive, and performance-driven culture Join a leading name in the UK's tech sector. If you're hungry to succeed, love closing deals, and want to be part of a company that invests in you, apply today or get in touch for a confidential chat.
Sep 01, 2025
Full time
Business Development Manager - Managed IT Services Remote (UK-based) Hybrid with anchor days Ideally near Birmingham, Manchester, London or with strong motorway links Circa 50K base + Car allowance + Uncapped Commission Double OTE model Managed IT, Cloud, Telecoms, Cyber & More Ready to accelerate your IT sales career with one of the UK's top-tier managed services groups? We're partnering with a nationally recognised technology leader to recruit multiple Business Development Managers as part of a strategic sales expansion. If you're a driven B2B sales professional with a passion for digital transformation, this is your chance to join a thriving team selling innovative, end-to-end solutions across IT Managed Services, Cloud, Unified Comms, Cyber Security, and more. What You'll Be Doing Proactively identify and win new SME and enterprise-level clients Build and manage a qualified high-value sales pipeline Pitch and sell tailored IT and telecoms solutions to C-level stakeholders Deliver engaging sales presentations and commercial proposals Collaborate with delivery and support teams to ensure customer success Work toward uncapped targets with the backing of a well-established brand Maintain up-to-date CRM records (Salesforce or HubSpot) What We're Looking For 2-3+ years in B2B IT sales or related tech services (ITSM, M365, Cloud, Cyber, UC, etc.) A confident, credible communicator able to influence senior decision-makers Proven ability to close mid-to-large value deals using a consultative approach Familiar with structured sales frameworks (e.g., SPIN, MEDDIC, Challenger ) CRM-literate and tech-savvy, with a genuine passion for technology Full UK driving licence and willingness to travel for anchor days/client meetings What's In It For You? Remote-first role with collaborative office anchor days Company car or car allowance Uncapped commission structure - realistic double OTE 25 days' holiday rising to 28 with service Private medical cover , discounted health plans, virtual GP & wellbeing support Clear career path and genuine progression opportunities Supportive, inclusive, and performance-driven culture Join a leading name in the UK's tech sector. If you're hungry to succeed, love closing deals, and want to be part of a company that invests in you, apply today or get in touch for a confidential chat.
Graduate Account Manager Entry Level (180) Location: Pride Park, Derby Salary: Competitive + Performance Bonuses Company: Ford & Stanley The Talent Services Group Are you a recent graduate or early-career professional looking for a role that offers real responsibility, career progression, and the chance to make a meaningful impact? Do you enjoy solving problems, building relationships, and taking ownership of your work? Are you motivated by delivering exceptional service and making a difference to customers? If so, Ford & Stanley could be the perfect place to start your journey. About Us Ford & Stanley is a fast-growing Talent Services Group with a turnover of over £25 million and a strong reputation for quality especially within the rail sector. Based in Derby, we re known for our collaborative culture, high standards, and commitment to delivering outstanding service. We work with major clients who rely on us to manage their recruitment needs, and we re looking for someone who can become a trusted partner working directly with hiring managers and directors, helping to solve their challenges and deliver results. Our success is built on strong relationships and a customer-first mindset, so we re looking for someone who genuinely cares about providing a top-tier experience to every client. The Role: Graduate Account Manager (Level 1) This role offers a strong foundation for building a long-term career in account management and recruitment. As an Account Manager, you ll take ownership of the full recruitment cycle for a high volume of vacancies, acting as the key link between our client and internal delivery teams. You ll be responsible for coordinating activity, maintaining clear communication, and resolving challenges with confidence and professionalism. You ll be expected to deliver a high standard of service at every stage whether it s managing expectations, solving problems, or ensuring smooth onboarding. A customer-focused approach is essential, as you ll be representing Ford & Stanley to key stakeholders and helping to build long-term, trusted relationships. Key Responsibilities: Manage end-to-end recruitment processes: role take-on, resource coordination, onboarding, compliance, and administration. Build and maintain strong relationships with client stakeholders, confidently discussing their recruitment needs. Ensure delivery teams meet timescales and quality expectations. Conduct quality checks on CVs, reports, and correspondence. Liaise with Finance to ensure accurate timesheet processing and invoicing. Support site visits, CSR activities, and recruitment events sometimes at short notice. Deputise for the Senior Account Manager when required. Champion customer satisfaction and service excellence across all touchpoints. What You ll Need: A 2:1 degree or higher (or equivalent). Some experience in a customer-facing role where you ve provided solutions. A genuine desire to deliver outstanding service and build positive relationships. Emotional intelligence, charisma, and a positive personality. Strong organisational and planning skills. Confidence in verbal and written communication. A flexible, proactive approach and a hunger to learn. Desirable Experience: Previous account management or recruitment experience (an advantage, not essential). Experience working to SLA targets and delivering against KPIs. Ability to interpret and act on business data. Excellent administration and documentation skills. Strong business acumen and a desire to grow professionally. Previous experience in a customer facing role where the customer experience is at the forefront of all activities. Why This Role Is Perfect for Graduates: This is a role where your hard work directly impacts your success financially and personally. You ll be supported with structured learning, but you ll also be trusted to take ownership and grow quickly. If you re reliable, friendly, and driven, this is your ticket to becoming a high-value individual in a thriving business. About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services permanent and temporary. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe. Ford & Stanley Genius Performance - Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy
Sep 01, 2025
Full time
Graduate Account Manager Entry Level (180) Location: Pride Park, Derby Salary: Competitive + Performance Bonuses Company: Ford & Stanley The Talent Services Group Are you a recent graduate or early-career professional looking for a role that offers real responsibility, career progression, and the chance to make a meaningful impact? Do you enjoy solving problems, building relationships, and taking ownership of your work? Are you motivated by delivering exceptional service and making a difference to customers? If so, Ford & Stanley could be the perfect place to start your journey. About Us Ford & Stanley is a fast-growing Talent Services Group with a turnover of over £25 million and a strong reputation for quality especially within the rail sector. Based in Derby, we re known for our collaborative culture, high standards, and commitment to delivering outstanding service. We work with major clients who rely on us to manage their recruitment needs, and we re looking for someone who can become a trusted partner working directly with hiring managers and directors, helping to solve their challenges and deliver results. Our success is built on strong relationships and a customer-first mindset, so we re looking for someone who genuinely cares about providing a top-tier experience to every client. The Role: Graduate Account Manager (Level 1) This role offers a strong foundation for building a long-term career in account management and recruitment. As an Account Manager, you ll take ownership of the full recruitment cycle for a high volume of vacancies, acting as the key link between our client and internal delivery teams. You ll be responsible for coordinating activity, maintaining clear communication, and resolving challenges with confidence and professionalism. You ll be expected to deliver a high standard of service at every stage whether it s managing expectations, solving problems, or ensuring smooth onboarding. A customer-focused approach is essential, as you ll be representing Ford & Stanley to key stakeholders and helping to build long-term, trusted relationships. Key Responsibilities: Manage end-to-end recruitment processes: role take-on, resource coordination, onboarding, compliance, and administration. Build and maintain strong relationships with client stakeholders, confidently discussing their recruitment needs. Ensure delivery teams meet timescales and quality expectations. Conduct quality checks on CVs, reports, and correspondence. Liaise with Finance to ensure accurate timesheet processing and invoicing. Support site visits, CSR activities, and recruitment events sometimes at short notice. Deputise for the Senior Account Manager when required. Champion customer satisfaction and service excellence across all touchpoints. What You ll Need: A 2:1 degree or higher (or equivalent). Some experience in a customer-facing role where you ve provided solutions. A genuine desire to deliver outstanding service and build positive relationships. Emotional intelligence, charisma, and a positive personality. Strong organisational and planning skills. Confidence in verbal and written communication. A flexible, proactive approach and a hunger to learn. Desirable Experience: Previous account management or recruitment experience (an advantage, not essential). Experience working to SLA targets and delivering against KPIs. Ability to interpret and act on business data. Excellent administration and documentation skills. Strong business acumen and a desire to grow professionally. Previous experience in a customer facing role where the customer experience is at the forefront of all activities. Why This Role Is Perfect for Graduates: This is a role where your hard work directly impacts your success financially and personally. You ll be supported with structured learning, but you ll also be trusted to take ownership and grow quickly. If you re reliable, friendly, and driven, this is your ticket to becoming a high-value individual in a thriving business. About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services permanent and temporary. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe. Ford & Stanley Genius Performance - Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy
HMRC Customer Service Advisor - Telephony Location: Preston, PR1 4AT Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.? A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a remote working role ; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: 13.91 per hour pay rate (equivalent to 26,763FTE salary) Start date Various dates accross Setember and October upon successful completion of government screening checks Expected assignment length, 6 months with the possibility of extension Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Sep 01, 2025
Seasonal
HMRC Customer Service Advisor - Telephony Location: Preston, PR1 4AT Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.? A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a remote working role ; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: 13.91 per hour pay rate (equivalent to 26,763FTE salary) Start date Various dates accross Setember and October upon successful completion of government screening checks Expected assignment length, 6 months with the possibility of extension Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
HMRC Customer Service Advisor - Telephony Location: Glasgow, G2 8JQ Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.? A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a remote working role ; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: 13.91 per hour pay rate (equivalent to 26,763FTE salary) Various start dates throughout September & October, upon successful completion of government screening checks Expected assignment length, 6 months with the possibility of extension Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Sep 01, 2025
Seasonal
HMRC Customer Service Advisor - Telephony Location: Glasgow, G2 8JQ Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.? A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a remote working role ; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: 13.91 per hour pay rate (equivalent to 26,763FTE salary) Various start dates throughout September & October, upon successful completion of government screening checks Expected assignment length, 6 months with the possibility of extension Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
A well-established family-owned seed specialist in Lincolnshire are looking for a talented professional to help shape its future. In this pivotal role, you'll bridge research-driven breeding programmes with the successful commercialisation of new crop varieties. From breeding through to market launch, you'll manage the technical aspects of product development, ensuring outputs meet customer needs, comply with regulations, and align with market strategies. Success in this role requires strong cross-functional leadership, deep technical expertise in plant breeding, and the ability to turn scientific innovation into commercially viable products. You'll work alongside some key players in the industry whilst contributing to an experienced and collaborative team. What You'll Be Doing: Coordinate between breeding, product development, marketing, and sales to ensure alignment on variety positioning, timelines, and customer expectations. Lead multi-location trials of candidate varieties, analysing performance data to guide selection and recommendations. Define and implement product advancement criteria, ensuring data-driven decisions. Produce technical data to support sales, covering agronomy, processing performance, and end-use suitability. Manage technical relationships with end users and user and markets including Milling Wheat and Malting Barley (actively contributing to MBC and UKFM conversations) Support intellectual property protection, regulatory submissions, and variety registration. Contribute to technical marketing materials and provide agronomic training to internal teams and external partners. Drive continuous improvement by integrating new breeding tools, trial methods, and digital solutions. Manage third-party variety registrations and maintain strong supplier relationships. Uphold high health and safety standards across all operations. What You'll Need Degree in a relevant field or equivalent experience. FACTS/BASIS Qualification. Strong crop knowledge and broad understanding of agricultural markets and supply chains. Experience in plant breeding, seed production, or related agricultural sectors. Proven skills in trial design, data analysis, and presenting technical results in a commercial context. Wide experience of agricultural markets, drivers, influencers, demand, process requirements for all relevant industries Excellent communication, relationship building, and organisational skills. Understands the seed production and certification process in detail. Ability to plan across multiple crops, timelines, and seasons. About You: Results-driven with a passion for innovation and quality. Collaborative, adaptable, and open to feedback. Committed to continuous improvement and professional development. Safety-conscious, leading by example. Able to work independently and under pressure, with flexibility for travel and occasional out-of-hours work. Equally capable of working alone or as part of a team. An ideas person - someone who can spot opportunities and generate information to support them being progressed. Interested to hear more? Apply below or get in touch with me, Hannah, on or email me
Sep 01, 2025
Full time
A well-established family-owned seed specialist in Lincolnshire are looking for a talented professional to help shape its future. In this pivotal role, you'll bridge research-driven breeding programmes with the successful commercialisation of new crop varieties. From breeding through to market launch, you'll manage the technical aspects of product development, ensuring outputs meet customer needs, comply with regulations, and align with market strategies. Success in this role requires strong cross-functional leadership, deep technical expertise in plant breeding, and the ability to turn scientific innovation into commercially viable products. You'll work alongside some key players in the industry whilst contributing to an experienced and collaborative team. What You'll Be Doing: Coordinate between breeding, product development, marketing, and sales to ensure alignment on variety positioning, timelines, and customer expectations. Lead multi-location trials of candidate varieties, analysing performance data to guide selection and recommendations. Define and implement product advancement criteria, ensuring data-driven decisions. Produce technical data to support sales, covering agronomy, processing performance, and end-use suitability. Manage technical relationships with end users and user and markets including Milling Wheat and Malting Barley (actively contributing to MBC and UKFM conversations) Support intellectual property protection, regulatory submissions, and variety registration. Contribute to technical marketing materials and provide agronomic training to internal teams and external partners. Drive continuous improvement by integrating new breeding tools, trial methods, and digital solutions. Manage third-party variety registrations and maintain strong supplier relationships. Uphold high health and safety standards across all operations. What You'll Need Degree in a relevant field or equivalent experience. FACTS/BASIS Qualification. Strong crop knowledge and broad understanding of agricultural markets and supply chains. Experience in plant breeding, seed production, or related agricultural sectors. Proven skills in trial design, data analysis, and presenting technical results in a commercial context. Wide experience of agricultural markets, drivers, influencers, demand, process requirements for all relevant industries Excellent communication, relationship building, and organisational skills. Understands the seed production and certification process in detail. Ability to plan across multiple crops, timelines, and seasons. About You: Results-driven with a passion for innovation and quality. Collaborative, adaptable, and open to feedback. Committed to continuous improvement and professional development. Safety-conscious, leading by example. Able to work independently and under pressure, with flexibility for travel and occasional out-of-hours work. Equally capable of working alone or as part of a team. An ideas person - someone who can spot opportunities and generate information to support them being progressed. Interested to hear more? Apply below or get in touch with me, Hannah, on or email me
End date Wednesday 27 August 2025 Salary range We support flexible working Learn more about flexible working. Agile Working Options Job Share; Hybrid Working Job description JOB TITLE: Audit Manager - Data, Privacy and Responsible AI SALARY: £70,929 - £97,280 (Dependant on location) LOCATION(S): London, Edinburgh or Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our hub locations. About this Opportunity As an Audit Manager working across the Data, Privacy and Responsible AI portfolio, you will have a deep understanding of Data and AI, focusing on frameworks, tooling and practices in Lloyds Banking Group. You'll lead high-quality audits or elements of large audits in accordance with the agreed plan, with relative autonomy, harnessing an understanding of business strategy/priorities, controls, and risks to provide high quality independent assurance on the effectiveness of controls, frameworks and principles related to Data, Privacy and AI. This is a unique opportunity for individuals with a growth mindset and critical thinking to join a fast-paced Data and AI environment in one of the UK's largest digital banks and positively contribute to the overall effectiveness and efficiency of LBG's delivery of its Data & AI strategy. Day to day, you will: Contribute to the audit plan, supporting the portfolio lead by project managing individual audits on their behalf. Support control testing and identify areas of concern, articulating the potential challenge. Support senior colleagues build meaningful stakeholder relationships whilst making their own connections Proactively suggest & deliver improvements in current compliance processes by being bold. Conduct research considering multiple perspectives and brings the outside in to enable analysis of key themes and external trends. Actively role model the Group values and behaviours. Put the team first by coaching with purpose, being present with the team and openly communicating expectations. Freely share insight and timely, direct, effective feedback that contributes to the success of the delivery plan and leaves a positive, sustainable impact on the function. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too! What you'll need: Contribute to the audit plan, supporting the portfolio lead by project managing individual audits on their behalf. Support senior colleagues build meaningful stakeholder relationships whilst making their own connections Proactively suggest and deliver improvements in current compliance processes by being bold. Support in building and developing AI solutions to drive efficiencies and innovation in audit. Conduct research considering multiple perspectives and bring the outside in to enable analysis of key themes and external trends. Put the team first by coaching with purpose, being present with the team and openly communicating expectations. Freely share insight and timely, direct, effective feedback that contributes to the success of the delivery plan and leaves a positive, sustainable impact on the function. Actively role model the Group values and behaviours. In addition, technical knowledge and experience in the following: Data Management frameworks, including Data risks and controls and understanding of Data Management tools (Cloud native or other) e.g. Collibra AI Governance Frameworks, laws and regulations (including intersection with data privacy laws and regulations) Understanding of emerging AI technologies and practices Technical skills might be demonstrated by professional qualification(s) e.g. DAMA, CDMP and/or evidence of extensive work-based experience in relevant areas. Previous financial services, audit or risk experience is beneficial. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15% • An annual performance-related bonus • Share schemes including free shares • Benefits you can adapt to your lifestyle, such as discounted shopping • 30 days' holiday, with bank holidays on top • A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
Sep 01, 2025
Full time
End date Wednesday 27 August 2025 Salary range We support flexible working Learn more about flexible working. Agile Working Options Job Share; Hybrid Working Job description JOB TITLE: Audit Manager - Data, Privacy and Responsible AI SALARY: £70,929 - £97,280 (Dependant on location) LOCATION(S): London, Edinburgh or Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our hub locations. About this Opportunity As an Audit Manager working across the Data, Privacy and Responsible AI portfolio, you will have a deep understanding of Data and AI, focusing on frameworks, tooling and practices in Lloyds Banking Group. You'll lead high-quality audits or elements of large audits in accordance with the agreed plan, with relative autonomy, harnessing an understanding of business strategy/priorities, controls, and risks to provide high quality independent assurance on the effectiveness of controls, frameworks and principles related to Data, Privacy and AI. This is a unique opportunity for individuals with a growth mindset and critical thinking to join a fast-paced Data and AI environment in one of the UK's largest digital banks and positively contribute to the overall effectiveness and efficiency of LBG's delivery of its Data & AI strategy. Day to day, you will: Contribute to the audit plan, supporting the portfolio lead by project managing individual audits on their behalf. Support control testing and identify areas of concern, articulating the potential challenge. Support senior colleagues build meaningful stakeholder relationships whilst making their own connections Proactively suggest & deliver improvements in current compliance processes by being bold. Conduct research considering multiple perspectives and brings the outside in to enable analysis of key themes and external trends. Actively role model the Group values and behaviours. Put the team first by coaching with purpose, being present with the team and openly communicating expectations. Freely share insight and timely, direct, effective feedback that contributes to the success of the delivery plan and leaves a positive, sustainable impact on the function. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too! What you'll need: Contribute to the audit plan, supporting the portfolio lead by project managing individual audits on their behalf. Support senior colleagues build meaningful stakeholder relationships whilst making their own connections Proactively suggest and deliver improvements in current compliance processes by being bold. Support in building and developing AI solutions to drive efficiencies and innovation in audit. Conduct research considering multiple perspectives and bring the outside in to enable analysis of key themes and external trends. Put the team first by coaching with purpose, being present with the team and openly communicating expectations. Freely share insight and timely, direct, effective feedback that contributes to the success of the delivery plan and leaves a positive, sustainable impact on the function. Actively role model the Group values and behaviours. In addition, technical knowledge and experience in the following: Data Management frameworks, including Data risks and controls and understanding of Data Management tools (Cloud native or other) e.g. Collibra AI Governance Frameworks, laws and regulations (including intersection with data privacy laws and regulations) Understanding of emerging AI technologies and practices Technical skills might be demonstrated by professional qualification(s) e.g. DAMA, CDMP and/or evidence of extensive work-based experience in relevant areas. Previous financial services, audit or risk experience is beneficial. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15% • An annual performance-related bonus • Share schemes including free shares • Benefits you can adapt to your lifestyle, such as discounted shopping • 30 days' holiday, with bank holidays on top • A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
Senior Brand Manager - Hybrid Senior Brand Manager Location: Hybrid - London, Lytham, Durham, or Glasgow (40% in-office) Salary: 52,000 - 57,800 DOE Contract: 23month FTC Yolk Recruitment is working with a major UK financial institution undergoing exciting transformation. With a brand trusted by millions, they're now looking for a strategic, creative, and collaborative Senior Brand Manager to help shape how that brand is experienced by customers and employees across every touchpoint. This is a brilliant opportunity to join a small, purpose-driven brand team at the heart of a respected national organisation - where your work will influence culture, customer experience, and the future of the brand itself. What you'll be doing The appointed Senior Brand Manager will lead a broad range of projects and will: Act as the brand subject matter expert, leading and influencing brand expression during business transformation projects. Collaborate with customer-facing teams and third-party suppliers to ensure brand authenticity and alignment with values and customer principles. Act as the final approver for brand compliance. Identify opportunities to evolve the brand for a seamless customer experience across all channels. Use customer insight (e.g., CSAT, feedback, complaints) to improve communications and inform brand-led improvements. Collaborate with service design, delivery teams, and partners to address issues and ensure smooth project delivery without impacting the customer or brand. The role will act as mentor and coach to others across to business to embed our brand. Step into roles such as Product Owner, Service Owner, or Business Manager as required. What you'll bring to the team The successful Senior Brand Manager will bring the following skills and experience to the team: Degree in communications, design, or a relevant field, or equivalent experience in brand management or related disciplines Working with brand in a digital environment. Knowledge of digital design systems and pattern libraries, ensuring cohesive and consistent visual branding across platforms. Experience balancing expression with functional requirements and user experience Experience of working in sprint and agile methodology. Experience in a brand or communications role, either client or agency side. Experience working across a range of channels and media types, including apps and websites. Experience effectively managing external agencies - from value costs analysis, briefing, evaluating work and assuring - through to delivery of final outputs Working and delivering branded experiences through third party suppliers What you'll get in return The successful Senior Brand Manager will join a trusted, high-profile organisation with a powerful social mission and have real ownership and visibility in a brand that touches millions. They will also be rewarded with the following: Civil service pension of 28.97% Generous annual leave - starting at 25 days, increasing to 30 days Learning and development tailored to your role An environment with flexible hybrid working options 9-day fortnight scheme A culture encouraging inclusion and diversity Performance related variable pay bonus Enhanced maternity, paternity, adoption and shared parental leave A supportive, purpose-led culture that values innovation and collaboration. Apply now to shape one of the UK's most recognisable brands from the inside out. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Sep 01, 2025
Contractor
Senior Brand Manager - Hybrid Senior Brand Manager Location: Hybrid - London, Lytham, Durham, or Glasgow (40% in-office) Salary: 52,000 - 57,800 DOE Contract: 23month FTC Yolk Recruitment is working with a major UK financial institution undergoing exciting transformation. With a brand trusted by millions, they're now looking for a strategic, creative, and collaborative Senior Brand Manager to help shape how that brand is experienced by customers and employees across every touchpoint. This is a brilliant opportunity to join a small, purpose-driven brand team at the heart of a respected national organisation - where your work will influence culture, customer experience, and the future of the brand itself. What you'll be doing The appointed Senior Brand Manager will lead a broad range of projects and will: Act as the brand subject matter expert, leading and influencing brand expression during business transformation projects. Collaborate with customer-facing teams and third-party suppliers to ensure brand authenticity and alignment with values and customer principles. Act as the final approver for brand compliance. Identify opportunities to evolve the brand for a seamless customer experience across all channels. Use customer insight (e.g., CSAT, feedback, complaints) to improve communications and inform brand-led improvements. Collaborate with service design, delivery teams, and partners to address issues and ensure smooth project delivery without impacting the customer or brand. The role will act as mentor and coach to others across to business to embed our brand. Step into roles such as Product Owner, Service Owner, or Business Manager as required. What you'll bring to the team The successful Senior Brand Manager will bring the following skills and experience to the team: Degree in communications, design, or a relevant field, or equivalent experience in brand management or related disciplines Working with brand in a digital environment. Knowledge of digital design systems and pattern libraries, ensuring cohesive and consistent visual branding across platforms. Experience balancing expression with functional requirements and user experience Experience of working in sprint and agile methodology. Experience in a brand or communications role, either client or agency side. Experience working across a range of channels and media types, including apps and websites. Experience effectively managing external agencies - from value costs analysis, briefing, evaluating work and assuring - through to delivery of final outputs Working and delivering branded experiences through third party suppliers What you'll get in return The successful Senior Brand Manager will join a trusted, high-profile organisation with a powerful social mission and have real ownership and visibility in a brand that touches millions. They will also be rewarded with the following: Civil service pension of 28.97% Generous annual leave - starting at 25 days, increasing to 30 days Learning and development tailored to your role An environment with flexible hybrid working options 9-day fortnight scheme A culture encouraging inclusion and diversity Performance related variable pay bonus Enhanced maternity, paternity, adoption and shared parental leave A supportive, purpose-led culture that values innovation and collaboration. Apply now to shape one of the UK's most recognisable brands from the inside out. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
