A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (35 hours per week, Monday to Friday), permanent role.Based in East London for 4 days per week and working from home every Friday, this role reports into the Head of Finance, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvementsThis (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (850 units) is all local and can be covered by foot or bus. Good knowledge and understanding of CRM systems and Pyramid software would also be ideal.Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early September 2025. Only applicants who feel they meet the above criteria need apply.
Sep 04, 2025
Full time
A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (35 hours per week, Monday to Friday), permanent role.Based in East London for 4 days per week and working from home every Friday, this role reports into the Head of Finance, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvementsThis (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (850 units) is all local and can be covered by foot or bus. Good knowledge and understanding of CRM systems and Pyramid software would also be ideal.Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early September 2025. Only applicants who feel they meet the above criteria need apply.
Adecco - Housing are working with a prominent organisation in the housing sector, who are seeking a highly skilled and dedicated Housing Officer to join their team on a 3-6 month temporary basis . This is an exciting opportunity to make a positive impact on individuals and communities by providing excellent housing management support. As a Housing Officer, you will be responsible for ensuring that all properties under your management are safe , well-maintained , and compliant with relevant regulations. You will oversee tenancy management , leasehold management, resident involvement, including dealing with enquiries , conducting inspections , and additionally, you will collaborate with other departments to address repairs and maintenance issues promptly. Role: Housing Officer (Temporary) Pay: 18-19.50 P/H Start date: ASAP There is no requirement for driving in this role , and the working pattern is full time. The successful candidate will have the opportunity to make a tangible difference in people's lives while working with a supportive and passionate team. Key Responsibilities Tenancy & Estate Management Conduct regular estate inspections , tackling issues like ASB, repairs, fly-tipping, and caretaking standards. Investigate tenancy breaches (e.g., subletting, hoarding) and support enforcement action. Respond to ASB reports , referring complex cases to the ASB Officer. Engage with residents to identify vulnerabilities and refer to support services. Carry out tenant audits and monitor communal repairs and environmental issues. Resident Engagement & Support Build positive relationships with residents through estate visibility and regular contact. Attend walkabouts, meetings, and forums-capturing and acting on resident feedback. Provide enhanced support to vulnerable tenants and promote community cohesion. Work with residents and the EMB to develop and monitor estate improvement plans . Collaboration & Performance Work across teams (repairs, income, caretaking, leasehold) to deliver a joined-up local service. Maintain accurate records and case notes in housing systems. Monitor estate performance , support service improvement, and contribute to reviews To excel in this role, you should possess strong communication and interpersonal skills, enabling you to build positive relationships with tenants and stakeholders. You must have a solid understanding of housing management principles , including tenancy agreements and relevant legislation . The ability to prioritise tasks effectively, display sound judgement, and work well under pressure in a fast-paced environment is essential. Key Requirements: Proven experience in housing management or a relevant field. Deep understanding of tenancy management and regulatory compliance . Excellent communication and customer service skills. Strong organisational abilities and the ability to multitask. Proficiency in using housing management software and Microsoft Office Suite. Ability to work well independently and as part of a team. If you are ready for a challenging role that allows you to contribute to the betterment of communities and showcase your housing management expertise, apply now. Please note: Only shortlisted candidates will be contacted. All applications will be treated in the strictest confidence. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Don't miss out on this fantastic opportunity to join the team as a Housing Officer , click 'Apply' now!
Sep 01, 2025
Seasonal
Adecco - Housing are working with a prominent organisation in the housing sector, who are seeking a highly skilled and dedicated Housing Officer to join their team on a 3-6 month temporary basis . This is an exciting opportunity to make a positive impact on individuals and communities by providing excellent housing management support. As a Housing Officer, you will be responsible for ensuring that all properties under your management are safe , well-maintained , and compliant with relevant regulations. You will oversee tenancy management , leasehold management, resident involvement, including dealing with enquiries , conducting inspections , and additionally, you will collaborate with other departments to address repairs and maintenance issues promptly. Role: Housing Officer (Temporary) Pay: 18-19.50 P/H Start date: ASAP There is no requirement for driving in this role , and the working pattern is full time. The successful candidate will have the opportunity to make a tangible difference in people's lives while working with a supportive and passionate team. Key Responsibilities Tenancy & Estate Management Conduct regular estate inspections , tackling issues like ASB, repairs, fly-tipping, and caretaking standards. Investigate tenancy breaches (e.g., subletting, hoarding) and support enforcement action. Respond to ASB reports , referring complex cases to the ASB Officer. Engage with residents to identify vulnerabilities and refer to support services. Carry out tenant audits and monitor communal repairs and environmental issues. Resident Engagement & Support Build positive relationships with residents through estate visibility and regular contact. Attend walkabouts, meetings, and forums-capturing and acting on resident feedback. Provide enhanced support to vulnerable tenants and promote community cohesion. Work with residents and the EMB to develop and monitor estate improvement plans . Collaboration & Performance Work across teams (repairs, income, caretaking, leasehold) to deliver a joined-up local service. Maintain accurate records and case notes in housing systems. Monitor estate performance , support service improvement, and contribute to reviews To excel in this role, you should possess strong communication and interpersonal skills, enabling you to build positive relationships with tenants and stakeholders. You must have a solid understanding of housing management principles , including tenancy agreements and relevant legislation . The ability to prioritise tasks effectively, display sound judgement, and work well under pressure in a fast-paced environment is essential. Key Requirements: Proven experience in housing management or a relevant field. Deep understanding of tenancy management and regulatory compliance . Excellent communication and customer service skills. Strong organisational abilities and the ability to multitask. Proficiency in using housing management software and Microsoft Office Suite. Ability to work well independently and as part of a team. If you are ready for a challenging role that allows you to contribute to the betterment of communities and showcase your housing management expertise, apply now. Please note: Only shortlisted candidates will be contacted. All applications will be treated in the strictest confidence. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Don't miss out on this fantastic opportunity to join the team as a Housing Officer , click 'Apply' now!
Income Officer Rugby, Warwickshire Temporary ongoing Contract Full time, 37 Hours per week 19 - 24 per hour Sellick Partnership are currently recruiting on behalf of an organisation, who is searching for an experienced Income Officer. Duties of the Income Officer role will include, but is not limited to: Delivering a customer focused income management service within a designated patch Proactive work on rents and service charge, leasehold, support charge Preventing tenant arrears and maximising income Delivering Housing Management services to elderly and vulnerable Attending court Required: Driving licence and access to a vehicle If you are interested in the role of the Income Officer then please apply now, for more information contact Harry Rigby at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Sep 01, 2025
Seasonal
Income Officer Rugby, Warwickshire Temporary ongoing Contract Full time, 37 Hours per week 19 - 24 per hour Sellick Partnership are currently recruiting on behalf of an organisation, who is searching for an experienced Income Officer. Duties of the Income Officer role will include, but is not limited to: Delivering a customer focused income management service within a designated patch Proactive work on rents and service charge, leasehold, support charge Preventing tenant arrears and maximising income Delivering Housing Management services to elderly and vulnerable Attending court Required: Driving licence and access to a vehicle If you are interested in the role of the Income Officer then please apply now, for more information contact Harry Rigby at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Our client, based in Hampshire , is currently recruiting for a Leasehold Income and Service Charge Officer on a 3-month contract then into a 15-month FTC. The start date will be at the beginning of September. The hourly rate is negotiable based on experience for this position. The ideal candidate will be CIH or RPM qualified or committed to completing the qualification and have a full UK Driver s. Duties will include (but are not limited to): Ensuring that income recovery targets are met for your patch, including arears, service charges and major work recharges Keeping customer records correct and up to date Working with finance to audit all costs relating to services, repairs and management fees Producing and provide service charge reports for income recovery and collection Reviewing service charges within schemes or blocks where an external management company is in place, ensuring the eligible charges are passed on to residents Experience required: Experience in Social Housing residential lettings management Applying tenancy law Dealing with arrears Skills, knowledge and expertise required: Awareness of welfare benefits and national policy that may impact the lease Proficient in using Microsoft Office programmes including Excel The ability to scrutinise the accuracy of service charges and have sufficient experience to represent the organisation at court or First Tier Tribunal hearings Knowledge and experience of applying Commonhold and Leasehold law Working hours : 37 hours a week Monday Friday, 9 am 5 pm Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. Don t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Sep 01, 2025
Contractor
Our client, based in Hampshire , is currently recruiting for a Leasehold Income and Service Charge Officer on a 3-month contract then into a 15-month FTC. The start date will be at the beginning of September. The hourly rate is negotiable based on experience for this position. The ideal candidate will be CIH or RPM qualified or committed to completing the qualification and have a full UK Driver s. Duties will include (but are not limited to): Ensuring that income recovery targets are met for your patch, including arears, service charges and major work recharges Keeping customer records correct and up to date Working with finance to audit all costs relating to services, repairs and management fees Producing and provide service charge reports for income recovery and collection Reviewing service charges within schemes or blocks where an external management company is in place, ensuring the eligible charges are passed on to residents Experience required: Experience in Social Housing residential lettings management Applying tenancy law Dealing with arrears Skills, knowledge and expertise required: Awareness of welfare benefits and national policy that may impact the lease Proficient in using Microsoft Office programmes including Excel The ability to scrutinise the accuracy of service charges and have sufficient experience to represent the organisation at court or First Tier Tribunal hearings Knowledge and experience of applying Commonhold and Leasehold law Working hours : 37 hours a week Monday Friday, 9 am 5 pm Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. Don t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Income Officer Location - Eastleigh Temporary for 3 months through the agency and then to be extended as a fixed-term contract Hourly rate - 18.63 per hour - 24.34 per hour - depending on preferred payment type Hybrid working available Sellick Partnership Ltd are assisting a well-established housing association with the recruitment of an Income Officer to scrutinise service charge estimates and actuals, liaising with the finance and leasehold officers to deliver accurate rechargeable charges for the business. Job purpose of the Income Officer Ensure that income recovery for the patch meets agreed standards/targets, including collection of arrears, service charges and major work recharges. Issue recharge invoices for leasehold, market rent and commercial accounts. Scrutinise statutory section 20 consultation to ensure consultation complies with statutory regulations and allows for maximum income collection. Review service charges within schemes or blocks where an external management company is in place, ensuring the eligible charges are passed on to residents. Achieve individual financial and performance targets and prepare statistical information for the line manager as required. Keep customer records up to date, ensure that rent debits and credits held on the system are correct including liaison with the finance department to rectify errors, trace mis-posted monies including payments held in suspense. Where the lease prescribes, monitor sinking fund collection and expenditure in relation to asset management programmes. Knowledge, skills and experience required: Demonstrable knowledge and experience of Common hold and Leasehold Reform Act 2002 and Landlord and Tenant Act 1985 in relation to residential and commercial leaseholders. CIH or RPM qualified or committed to completing the qualification. Arrears experience, excellent Customer Service and communication skills, leasehold experience Full clean driving licence and/or ability to travel in a timely and efficient manner to visit tenants and attend meetings frequently located in areas not covered by public transport. If you feel you have the relevant experience and would like to be considered for the role, please apply or contact Josh Meek at Sellick Partnership Ltd Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Sep 01, 2025
Contractor
Income Officer Location - Eastleigh Temporary for 3 months through the agency and then to be extended as a fixed-term contract Hourly rate - 18.63 per hour - 24.34 per hour - depending on preferred payment type Hybrid working available Sellick Partnership Ltd are assisting a well-established housing association with the recruitment of an Income Officer to scrutinise service charge estimates and actuals, liaising with the finance and leasehold officers to deliver accurate rechargeable charges for the business. Job purpose of the Income Officer Ensure that income recovery for the patch meets agreed standards/targets, including collection of arrears, service charges and major work recharges. Issue recharge invoices for leasehold, market rent and commercial accounts. Scrutinise statutory section 20 consultation to ensure consultation complies with statutory regulations and allows for maximum income collection. Review service charges within schemes or blocks where an external management company is in place, ensuring the eligible charges are passed on to residents. Achieve individual financial and performance targets and prepare statistical information for the line manager as required. Keep customer records up to date, ensure that rent debits and credits held on the system are correct including liaison with the finance department to rectify errors, trace mis-posted monies including payments held in suspense. Where the lease prescribes, monitor sinking fund collection and expenditure in relation to asset management programmes. Knowledge, skills and experience required: Demonstrable knowledge and experience of Common hold and Leasehold Reform Act 2002 and Landlord and Tenant Act 1985 in relation to residential and commercial leaseholders. CIH or RPM qualified or committed to completing the qualification. Arrears experience, excellent Customer Service and communication skills, leasehold experience Full clean driving licence and/or ability to travel in a timely and efficient manner to visit tenants and attend meetings frequently located in areas not covered by public transport. If you feel you have the relevant experience and would like to be considered for the role, please apply or contact Josh Meek at Sellick Partnership Ltd Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Job Title: Rent Officer Location: Civic Centre, Harlow Salary: £37,280 - £39,152 per annum, Grade 11 Job Type: Permanent - Full Time, 37.5 hours per week Closing Date: 14/09/2025 About the role: Are you a motivated professional looking for an opportunity to make a positive difference to the lives of our tenants and their families? This Council is on a mission to transform this town's housing. As a specialist Rent Officer you will be responsible for monitoring and managing rent arrears and other housing debts within a ward-based patch, communicating with customers and taking appropriate action in line with the Councils procedures to reduce and recover debts owed. Responsibilities: Within the role you will be directly responsible for service delivery of: Rent and Service Charge recovery Former Tenant debt recovery Tenancy Enforcement About you: You will possess good communication and administrative skills, be IT literate and able to demonstrate an ability to work within a busy and demanding environment. Proven housing management experience of working in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous. You will also be familiar with relevant housing and landlord and tenant legislation and have a good understanding of welfare benefits and money management skills, with a clear understanding of equality issues in relation to service delivery. A proven track record of working within a pressurised, customer focused environment, coupled with the ability to communicate effectively and diplomatically at all levels is essential. You will need to be available to work or attend meetings outside of normal working hours. A driving licence and access to a vehicle or other satisfactory means of transport is required for this post. Additional Information: Our policies support our employees by enabling a positive work/life balance. Employees will attend their contractual place of work at least 4 days each week (pro rata for part-time). The Council offers many excellent employee benefits which include pension scheme, generous annual leave entitlement, health and wellbeing initiatives, and development opportunities. This Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile. Please click on the APPLY button to be redirected to our website to apply. Please note we only accept applications via our website. We do not accept CV's, or applications received after our closing date. Candidates with experience of; Housing Officer, Tenancy Officer, Property Manager, Lettings Officer, Lettings Agent, Income Officer, Rent Collection Officer, Housing Needs Officer, Estate Manager, Leasehold Officer, Compliance Officer, may also be considered for this role.
Sep 01, 2025
Full time
Job Title: Rent Officer Location: Civic Centre, Harlow Salary: £37,280 - £39,152 per annum, Grade 11 Job Type: Permanent - Full Time, 37.5 hours per week Closing Date: 14/09/2025 About the role: Are you a motivated professional looking for an opportunity to make a positive difference to the lives of our tenants and their families? This Council is on a mission to transform this town's housing. As a specialist Rent Officer you will be responsible for monitoring and managing rent arrears and other housing debts within a ward-based patch, communicating with customers and taking appropriate action in line with the Councils procedures to reduce and recover debts owed. Responsibilities: Within the role you will be directly responsible for service delivery of: Rent and Service Charge recovery Former Tenant debt recovery Tenancy Enforcement About you: You will possess good communication and administrative skills, be IT literate and able to demonstrate an ability to work within a busy and demanding environment. Proven housing management experience of working in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous. You will also be familiar with relevant housing and landlord and tenant legislation and have a good understanding of welfare benefits and money management skills, with a clear understanding of equality issues in relation to service delivery. A proven track record of working within a pressurised, customer focused environment, coupled with the ability to communicate effectively and diplomatically at all levels is essential. You will need to be available to work or attend meetings outside of normal working hours. A driving licence and access to a vehicle or other satisfactory means of transport is required for this post. Additional Information: Our policies support our employees by enabling a positive work/life balance. Employees will attend their contractual place of work at least 4 days each week (pro rata for part-time). The Council offers many excellent employee benefits which include pension scheme, generous annual leave entitlement, health and wellbeing initiatives, and development opportunities. This Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile. Please click on the APPLY button to be redirected to our website to apply. Please note we only accept applications via our website. We do not accept CV's, or applications received after our closing date. Candidates with experience of; Housing Officer, Tenancy Officer, Property Manager, Lettings Officer, Lettings Agent, Income Officer, Rent Collection Officer, Housing Needs Officer, Estate Manager, Leasehold Officer, Compliance Officer, may also be considered for this role.
