2 jobs found

Porsche Retail Group (PRG) have an excellent opportunity for a Vehicle Technician to work for one of the world s most iconic brands and join Porsche Centre Reading. If you re a fully qualified Vehicle Technician, ideally with recent dealership franchise experience, we d love to hear from you. As a Porsche vehicle Technician, you will maintain, repair, and service our customer s vehicles to the highest standard. Communicating effectively with the Service Team, you will seek to diagnose potential problems, fix mechanical and/or electrical issues or carry out routine service work. All the while ensuring the highest level of accurate record keeping and ensuring vehicles are fixed first time, and exceeding customers expectations. Responsibilities: Identifying problems with vehicles using diagnostic tools and equipment Carrying out repairs and service work across the whole Porsche vehicle range Performing road tests to ensure repairs were successful and vehicles are functioning properly. Documenting services performed, parts used, and any issues found during inspections. Communicating with the Service Team or customers about vehicle issues and repair options. Ensuring all work is performed in accordance with safety regulations and Porsche s exemplary customer service level expectations Keeping up with the latest automotive technologies and repair techniques. Minimum Qualifications: A full vehicle (Category B) driver s license, ideally for a for a minimum of two years Level 2 Diploma in Light Vehicle Maintenance and Repair Competence or equivalent qualification Experience of working within a franchised automotive dealership Excellent mechanical and technical skills to be able to diagnose and repair faults on a wide range of vehicles Ability to work quickly, diligently and efficiently Desirable Qualifications: Level 3 Diploma in Light Vehicle Maintenance Level 3 Diploma in Auto-Electrical and Mobile Electrical Operations Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement Experience of working within a prestige franchised automotive dealership Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer Competitive Salary along with monthly Bonuses for exceptional performance Salary increases as you progress through your Porsche training and accreditation Guaranteed monthly bonus payment for the first 3 months of your employment 33 days holiday, with extra for long service Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 5.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm. Option of a VW Group Vehicle at preferential leasing rates Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Employee representative body - your voice at work Five full sets of work wear along with Porsche jumpers, gilets, jacket and safety boots Centre: Porsche Centre Reading, the very first Destination Porsche centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members. Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. How to Apply Please note that eRecruitSmart is advertising the role of Vehicle Technician on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!

An excellent opportunity has arisen to join one of the world s most iconic brands as a Service Quality Specialist Warranty, based at Porsche Retail Group in Guildford. To apply for this role you must have experience in warranty administration within an automotive dealership. Role: As a Service Quality Specialist (SQS), you will: Serve as a key liaison between the Porsche Centre, customers and the manufacturer Be vital to the warranty claims process by ensuring correct time recording and reducing claim error rates Technically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testing Manage the progression of the repair of customers vehicles, whilst ensuring adherence to Porsche s service process and warranty standards. The SQS, drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction though vehicles being fixed first time. Responsibilities Provide technical support and guidance to technicians, managing repair progression, systems, and processes Stay up to date with manufacturer policies, bulletins and procedures Develop workshop processes aligned with Porsche Service and warranty standards Control workshop repair quality through inspections, tests, and ensuring manufacturer standards Manage Porsche Request Management System for technician support and communication. Support parts processes, including pre-pick and returns to Porsche. Administer warranty and goodwill repairs, including claims, documentation, and campaign communication Verify warranty claim accuracy, completeness and compliance with manufacturer guidelines Provide regular feedback on repair quality to management and recommend improvements. Minimum Qualifications Full UK Driving License Experience in Warranty Administration in the automotive industry Familiarity with dealership management systems (DMS) Great customer service skills, to ensure customer satisfaction throughout the claim process Sound mechanical and technical skills Experience of working within a franchised automotive dealership A track record of performing within a fast paced, workshop environment Proficiency in Microsoft Office suite Desirable Qualifications Level 3 Diploma in Light Vehicle Maintenance Level 3 Diploma in Auto-Electrical and Mobile Electrical Operations Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer Industry leading salary plus 10% bonus, paid monthly 33 days holiday, with extra for long service Fixed hours each week - no shift patterns. Monday to Friday - 8am to 6pm with 1-hour unpaid break per day. Option of a VW Group Vehicle at preferential leasing rates Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre The biggest Destination Porsche centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying Please note that eRecruitSmart is advertising the role of Service Quality Specialist on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.