Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Berg re. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. - Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. - Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: - Expertise in and successful experience of systems with knowledge of technologies. -A track record in financial and project management within IT. -Demonstrable experience in strategic planning. - Expertise in the analysis and development of IT processes and change management. -Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. - Recent experience in securing contracts within a Procurement process. - Proven experience in leading and managing a team. - Recent experience of implementing a Cyber Security strategy. - Previous experience in managing effective relationships at a senior level and with external stakeholders. - Ability to delegate tasks whilst maintaining high quality. - High level of analytical skills. - Highly developed and demonstrable communication and presentation skills. - Ability to work under pressure and meet strict deadlines. - Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. Desirable but not essential: . click apply for full job details
Sep 04, 2025
Full time
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Berg re. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. - Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. - Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: - Expertise in and successful experience of systems with knowledge of technologies. -A track record in financial and project management within IT. -Demonstrable experience in strategic planning. - Expertise in the analysis and development of IT processes and change management. -Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. - Recent experience in securing contracts within a Procurement process. - Proven experience in leading and managing a team. - Recent experience of implementing a Cyber Security strategy. - Previous experience in managing effective relationships at a senior level and with external stakeholders. - Ability to delegate tasks whilst maintaining high quality. - High level of analytical skills. - Highly developed and demonstrable communication and presentation skills. - Ability to work under pressure and meet strict deadlines. - Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. Desirable but not essential: . click apply for full job details
Eden Brown are seeking a temporary ASB Officer working a contract in Lancashire Purpose: To provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. Manage a safer neighbourhoods caseload, including initial assessment of seriousness and priority, investigation and legal recourse. Develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans. - Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximize effective use of resources for safer neighbourhoods work. Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary. Criteria: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Sep 03, 2025
Seasonal
Eden Brown are seeking a temporary ASB Officer working a contract in Lancashire Purpose: To provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. Manage a safer neighbourhoods caseload, including initial assessment of seriousness and priority, investigation and legal recourse. Develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans. - Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximize effective use of resources for safer neighbourhoods work. Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary. Criteria: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Investigations and Enforcement Senior Manager Apply before 11:55 pm on Monday, 8th of September 2025 Location: Manchester, M2 3AW Salary: £67,987 - £80,556 + benefits (including a Civil Service Pension with an employer contribution of 28.97%) Our client leads the Government's work on the future governance of football. At present, there is a team made up of circa 50 members of staff, led by an interim Chief Operating Officer. This team will transfer out of our client to be the Independent Football Regulator in 2025, no earlier than October. The team is currently undertaking a range of activities in preparation for the establishment of the IFR, which was created when the Football Governance Act became law in July. While this role is being advertised through our client, it will be based in the Independent Football Regulator (IFR) and will not start until the IFR has been fully established as an independent body i.e. no earlier than October. You will be employed on the terms and conditions of the Independent Football Regulator. Job Description Responsibilities include: Lead the development of the enforcement function in the IFR to deliver robust cases in a timely and legally defensible way, across the breadth of the IFR's enforcement powers. Recruit, develop and train a small team of enforcement caseworkers with the requisite investigatory, analytical and decision-making skills and experience. Identify and manage cross cutting enforcement issues. Collaborate with policy, legal and supervision colleagues to successfully implement the legal framework through the development of enforcement rules, guidance and internal governance. Oversee a portfolio of enforcement cases, managing and mitigating the legal risks to deliver robust and impactful outcomes. Person Specification Essential Requirements: Decision making - Proven ability to make decisions with significant financial and reputational implications and with a risk of legal challenge. An ability to exercise sound judgement in often highly complex and contested areas. Leadership - Proven skills and experience of leading enforcement or compliance teams in a financial, economic or regulatory field (whether as part of a statutory or other body enforcing rules or advising businesses subject to enforcement actions). Pace - A successful track record in managing and delivering multiple projects / casework against challenging deadlines. Stakeholders - Ability to build a wide range of internal and external relationships, often in adversarial situations. Desirable Skills: Experience leading or being part of evidence gathering strategy for enforcement, and an understanding of enforcement processes (and the related risks of challenge). Benefits Alongside your salary of £67,987, our client contributes £19,695 towards you being a member of the Civil Service Defined Benefit Pension scheme. The terms and conditions of employment include: Pension 12% An employee contribution of 5%, with an employer contribution of 7%. Flexible Benefit 8% Employees can choose to invest 8% of their base salary into their pension or take as cash (post tax). Reward they will have a performance-based reward programme. 31.5 days annual leave. Flexible and hybrid working, 40% in office attendance. Occupational sick pay. 9 months paid Maternity Leave + generous paternity and adoption leave. A bespoke L&D programme to help you achieve your personal CPD, including paid membership fees. Cycle-to-work scheme and much more!
Sep 02, 2025
Full time
Investigations and Enforcement Senior Manager Apply before 11:55 pm on Monday, 8th of September 2025 Location: Manchester, M2 3AW Salary: £67,987 - £80,556 + benefits (including a Civil Service Pension with an employer contribution of 28.97%) Our client leads the Government's work on the future governance of football. At present, there is a team made up of circa 50 members of staff, led by an interim Chief Operating Officer. This team will transfer out of our client to be the Independent Football Regulator in 2025, no earlier than October. The team is currently undertaking a range of activities in preparation for the establishment of the IFR, which was created when the Football Governance Act became law in July. While this role is being advertised through our client, it will be based in the Independent Football Regulator (IFR) and will not start until the IFR has been fully established as an independent body i.e. no earlier than October. You will be employed on the terms and conditions of the Independent Football Regulator. Job Description Responsibilities include: Lead the development of the enforcement function in the IFR to deliver robust cases in a timely and legally defensible way, across the breadth of the IFR's enforcement powers. Recruit, develop and train a small team of enforcement caseworkers with the requisite investigatory, analytical and decision-making skills and experience. Identify and manage cross cutting enforcement issues. Collaborate with policy, legal and supervision colleagues to successfully implement the legal framework through the development of enforcement rules, guidance and internal governance. Oversee a portfolio of enforcement cases, managing and mitigating the legal risks to deliver robust and impactful outcomes. Person Specification Essential Requirements: Decision making - Proven ability to make decisions with significant financial and reputational implications and with a risk of legal challenge. An ability to exercise sound judgement in often highly complex and contested areas. Leadership - Proven skills and experience of leading enforcement or compliance teams in a financial, economic or regulatory field (whether as part of a statutory or other body enforcing rules or advising businesses subject to enforcement actions). Pace - A successful track record in managing and delivering multiple projects / casework against challenging deadlines. Stakeholders - Ability to build a wide range of internal and external relationships, often in adversarial situations. Desirable Skills: Experience leading or being part of evidence gathering strategy for enforcement, and an understanding of enforcement processes (and the related risks of challenge). Benefits Alongside your salary of £67,987, our client contributes £19,695 towards you being a member of the Civil Service Defined Benefit Pension scheme. The terms and conditions of employment include: Pension 12% An employee contribution of 5%, with an employer contribution of 7%. Flexible Benefit 8% Employees can choose to invest 8% of their base salary into their pension or take as cash (post tax). Reward they will have a performance-based reward programme. 31.5 days annual leave. Flexible and hybrid working, 40% in office attendance. Occupational sick pay. 9 months paid Maternity Leave + generous paternity and adoption leave. A bespoke L&D programme to help you achieve your personal CPD, including paid membership fees. Cycle-to-work scheme and much more!
Trade Surveillance Officer/Market Surveillance Officer/Market Abuse Surveillance Analyst - £600 DOE Are you an experienced trade surveillance professional seeking your next contract in a fast-paced, international environment? Overview: We are looking for a skilled AVP, Trade Surveillance Officer to provide surveillance coverage across European markets on a contract basis. The successful candidate will monitor trading activity, conduct investigations, and ensure adherence to UK and EU Market Abuse Regulations. Responsibilities: Execute daily surveillance processes to maintain market integrity Analyse trading data and escalate potential market abuse cases Conduct thematic reviews and produce reports for senior stakeholders Submit STORs to regulators (eg FCA, AFM) Contribute to the enhancement of surveillance systems and frameworks Requirements: Proven experience in trade surveillance and/or data analytics (brokerage, trading, regulator, or exchange) Knowledge of UK/EU Market Abuse Regulations Strong analytical, investigative, and problem-solving skills Ability to work with senior stakeholders across functions and jurisdictions Apply today for more information.
Sep 02, 2025
Contractor
Trade Surveillance Officer/Market Surveillance Officer/Market Abuse Surveillance Analyst - £600 DOE Are you an experienced trade surveillance professional seeking your next contract in a fast-paced, international environment? Overview: We are looking for a skilled AVP, Trade Surveillance Officer to provide surveillance coverage across European markets on a contract basis. The successful candidate will monitor trading activity, conduct investigations, and ensure adherence to UK and EU Market Abuse Regulations. Responsibilities: Execute daily surveillance processes to maintain market integrity Analyse trading data and escalate potential market abuse cases Conduct thematic reviews and produce reports for senior stakeholders Submit STORs to regulators (eg FCA, AFM) Contribute to the enhancement of surveillance systems and frameworks Requirements: Proven experience in trade surveillance and/or data analytics (brokerage, trading, regulator, or exchange) Knowledge of UK/EU Market Abuse Regulations Strong analytical, investigative, and problem-solving skills Ability to work with senior stakeholders across functions and jurisdictions Apply today for more information.
About the Role: We are seeking a proactive and detail-oriented Licensing Enforcement Officer to join a local authority in South East England for an initial 3-month period. This role involves ensuring compliance with licensing laws and regulations, including taxi licensing, alcohol licensing, and premises licensing, helping to maintain safety and legal standards within the community. Key Responsibilities: Conduct inspections and investigations to monitor compliance with licensing requirements. Engage with license holders, businesses, and the public to provide guidance and resolve issues. Take appropriate enforcement actions including issuing warnings, notices, and preparing cases for prosecution where necessary. Collaborate with internal teams, law enforcement, and external partners to support licensing objectives. Maintain accurate records and prepare reports to support decision-making and legal processes. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 01, 2025
Contractor
About the Role: We are seeking a proactive and detail-oriented Licensing Enforcement Officer to join a local authority in South East England for an initial 3-month period. This role involves ensuring compliance with licensing laws and regulations, including taxi licensing, alcohol licensing, and premises licensing, helping to maintain safety and legal standards within the community. Key Responsibilities: Conduct inspections and investigations to monitor compliance with licensing requirements. Engage with license holders, businesses, and the public to provide guidance and resolve issues. Take appropriate enforcement actions including issuing warnings, notices, and preparing cases for prosecution where necessary. Collaborate with internal teams, law enforcement, and external partners to support licensing objectives. Maintain accurate records and prepare reports to support decision-making and legal processes. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Responsible to: Chief Executive Officer Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt Caseworkers, Energy Advisor. Hours: Full time 36 hours (there is some flexibility for the right candidate) Salary: £26,994 £28,922 dependent on experience Main Purpose of Job To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues. To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services. To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way. To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service. To ensure cover for Advice Session Supervisors when needed To provide training, guidance and support on client records, telephone channel and quality standards To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary. To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR s to drive the organisation towards excellence in quality. To be responsible for ensuring Debt technical supervision is in place and carry out continuous professional development activities and duties within the organisation. In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate To undertake regular team meetings in line with the organisation s quality expectations To undertake regular formal supervisions and review meetings Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best Encourage good teamwork and lines of communication between all staff and volunteers Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets. Research and Campaigns To ensure the advice team contribute to the development of social policy in line with our business plan To assist with social policy work as required by the organisation Management duties You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation s Business Plan and service-related KPIs. Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations Learning and professional development Keep up to date with legislation relevant to the role, trends, ideas and thinking Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer Identify own learning and development needs and plan to meet them. Administration Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required. Other Duties and Responsibilities Undertake advice work as required, including supporting contracts and projects outside of the generalist service. Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts. Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed. Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy. Develop and maintain effective admin systems and records relevant to the role. Act as key holder and open or close the building when necessary. Attend regular internal and external meetings relevant to the role and to services at outreach locations. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations. Identify own learning and development needs and take steps to address these. Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service. Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible. Demonstrate commitment to the aims and policies of the Citizens Advice service Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes. Attend relevant internal and external meetings as agreed with your line manager. Take personal responsibility for your own actions and for sorting out issues or problems that arise. Review and make recommendations for improvements to the service. Comply with all Citizens Advice information assurance guidelines. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service In addition you must be prepared to train up to do the following: Debt Advice giving Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use appropriate resources to find, interpret and communicate the relevant information to clients. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Ensure that all work conforms to the organisation s office manual and the Advice Quality standard / other funding requirements, as appropriate. Ensure that work reflects and supports the Citizens Advice service s equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control. Be a DRO approved intermediary.
Sep 01, 2025
Full time
Responsible to: Chief Executive Officer Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt Caseworkers, Energy Advisor. Hours: Full time 36 hours (there is some flexibility for the right candidate) Salary: £26,994 £28,922 dependent on experience Main Purpose of Job To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues. To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services. To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way. To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service. To ensure cover for Advice Session Supervisors when needed To provide training, guidance and support on client records, telephone channel and quality standards To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary. To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR s to drive the organisation towards excellence in quality. To be responsible for ensuring Debt technical supervision is in place and carry out continuous professional development activities and duties within the organisation. In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate To undertake regular team meetings in line with the organisation s quality expectations To undertake regular formal supervisions and review meetings Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best Encourage good teamwork and lines of communication between all staff and volunteers Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets. Research and Campaigns To ensure the advice team contribute to the development of social policy in line with our business plan To assist with social policy work as required by the organisation Management duties You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation s Business Plan and service-related KPIs. Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations Learning and professional development Keep up to date with legislation relevant to the role, trends, ideas and thinking Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer Identify own learning and development needs and plan to meet them. Administration Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required. Other Duties and Responsibilities Undertake advice work as required, including supporting contracts and projects outside of the generalist service. Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts. Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed. Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy. Develop and maintain effective admin systems and records relevant to the role. Act as key holder and open or close the building when necessary. Attend regular internal and external meetings relevant to the role and to services at outreach locations. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations. Identify own learning and development needs and take steps to address these. Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service. Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible. Demonstrate commitment to the aims and policies of the Citizens Advice service Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes. Attend relevant internal and external meetings as agreed with your line manager. Take personal responsibility for your own actions and for sorting out issues or problems that arise. Review and make recommendations for improvements to the service. Comply with all Citizens Advice information assurance guidelines. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service In addition you must be prepared to train up to do the following: Debt Advice giving Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use appropriate resources to find, interpret and communicate the relevant information to clients. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Ensure that all work conforms to the organisation s office manual and the Advice Quality standard / other funding requirements, as appropriate. Ensure that work reflects and supports the Citizens Advice service s equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control. Be a DRO approved intermediary.
ASB Officer 35 Hours pw 3 months+ Trafford, Manchester We are currently working on behalf of a not-for-profit organisation, who is recruiting for an ASB Officer to join their team on a temporary basis. Responsibilities of the ASB Officer includes: Investigating cases of ASB, domestic abuse and hate crime Interviewing witnesses, victims and perpetrators of ASB Identifying vulnerable customers who may be more at risk of perpetrators of ASB Carrying out detailed investigations Preparing paperwork for Court Making appropriate referrals where necessary Requirements of the ASB Officer: Previous experience within ASB (essential) Driver and access to a vehicle (essential) Knowledge of Orchard (desirable) To be considered for this exciting role, please contact Bethan Hall - Divisional Manager at Hamilton Woods on or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and pleas
Sep 01, 2025
Full time
ASB Officer 35 Hours pw 3 months+ Trafford, Manchester We are currently working on behalf of a not-for-profit organisation, who is recruiting for an ASB Officer to join their team on a temporary basis. Responsibilities of the ASB Officer includes: Investigating cases of ASB, domestic abuse and hate crime Interviewing witnesses, victims and perpetrators of ASB Identifying vulnerable customers who may be more at risk of perpetrators of ASB Carrying out detailed investigations Preparing paperwork for Court Making appropriate referrals where necessary Requirements of the ASB Officer: Previous experience within ASB (essential) Driver and access to a vehicle (essential) Knowledge of Orchard (desirable) To be considered for this exciting role, please contact Bethan Hall - Divisional Manager at Hamilton Woods on or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and pleas
Senior Document Reviewer Contract Type: Temporary Pay: 18.40ph Contract Length: 6 months Working Pattern: Full Time 36 hours per week Monday - Friday Location: London (Hybrid - 2 days in the office) Are you an experienced document reviewer looking to take your skills to the next level. Our client, a leading authority in tackling serious and complex fraud, bribery, and corruption, is seeking a Senior Document Reviewer to join their dedicated team. This is a unique opportunity to contribute to high-profile investigations while working alongside forensic accountants, investigators, and legal professionals. Key Responsibilities: Immerse yourself in case details by attending team meetings and providing insightful feedback on complex information. Provide mentorship and guidance to Document Reviewers, fostering a collaborative team environment. Act as a Deputy Disclosure Officer when necessary. Conduct thorough reviews of materials on eDiscovery digital platforms (primarily Axcelerate), identifying relevant and sensitive documents that meet disclosure requirements. Manage large volumes of documents with accuracy and consistency, adhering to the Criminal Procedure and Investigations Act 1996 (CPIA) and related guidelines. Highlight materials that may undermine the prosecution or support the defence, ensuring timely communication with the Disclosure Officer or Prosecutor. Exhibit meticulous attention to detail by cross-referencing documents and describing extensive information accurately. Utilise Excel to manage and analyse substantial amounts of data effectively. Recognise and appropriately escalate materials that may be subject to Legal Professional Privilege. Undertake additional tasks as directed by the case team. Experience Required: A degree-level qualification or substantial experience in interpreting and analysing complex information from diverse sources. Proven expertise in the disclosure process and relevant legislation, including the CPIA and Attorney General's guidelines. Proficiency in eDiscovery Review Platforms and Microsoft Office Suite, particularly Excel and Word. Strong analytical skills with the ability to describe intricate information accurately. Ability to prioritise tasks and work independently within a multidisciplinary team. Effective communication skills, both written and oral, paired with strong interpersonal abilities. A keen eye for detail and the capacity to meet deadlines and targets. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 01, 2025
Seasonal
Senior Document Reviewer Contract Type: Temporary Pay: 18.40ph Contract Length: 6 months Working Pattern: Full Time 36 hours per week Monday - Friday Location: London (Hybrid - 2 days in the office) Are you an experienced document reviewer looking to take your skills to the next level. Our client, a leading authority in tackling serious and complex fraud, bribery, and corruption, is seeking a Senior Document Reviewer to join their dedicated team. This is a unique opportunity to contribute to high-profile investigations while working alongside forensic accountants, investigators, and legal professionals. Key Responsibilities: Immerse yourself in case details by attending team meetings and providing insightful feedback on complex information. Provide mentorship and guidance to Document Reviewers, fostering a collaborative team environment. Act as a Deputy Disclosure Officer when necessary. Conduct thorough reviews of materials on eDiscovery digital platforms (primarily Axcelerate), identifying relevant and sensitive documents that meet disclosure requirements. Manage large volumes of documents with accuracy and consistency, adhering to the Criminal Procedure and Investigations Act 1996 (CPIA) and related guidelines. Highlight materials that may undermine the prosecution or support the defence, ensuring timely communication with the Disclosure Officer or Prosecutor. Exhibit meticulous attention to detail by cross-referencing documents and describing extensive information accurately. Utilise Excel to manage and analyse substantial amounts of data effectively. Recognise and appropriately escalate materials that may be subject to Legal Professional Privilege. Undertake additional tasks as directed by the case team. Experience Required: A degree-level qualification or substantial experience in interpreting and analysing complex information from diverse sources. Proven expertise in the disclosure process and relevant legislation, including the CPIA and Attorney General's guidelines. Proficiency in eDiscovery Review Platforms and Microsoft Office Suite, particularly Excel and Word. Strong analytical skills with the ability to describe intricate information accurately. Ability to prioritise tasks and work independently within a multidisciplinary team. Effective communication skills, both written and oral, paired with strong interpersonal abilities. A keen eye for detail and the capacity to meet deadlines and targets. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
4Recruitment Services
Welwyn Garden City, Hertfordshire
Environmental Health Technical Officer Welwyn Garden City - Hybrid working We are seeking an experienced Environmental Health Technical Officer to join our busy Environmental Protection Team for a contract. This role offers the chance to make a real difference in protecting public health and the environment. Details Job Title: Environmental Health Technical Officer Hourly Rate: £17.85 - £21.38 Contract Length: 12 weeks Hours: 37 per week, full time Location: Office-based 3 days a week (training in-office required), with hybrid working available Key Requirements Ability to manage a varied caseload and gather evidence for issues including: Noise and statutory nuisance Filthy, verminous, or severely hoarded premises Rubbish and accumulations Dark smoke and trade waste bonfires Defective drainage Planning and licensing consultations (desirable) Experience enforcing legislation, including: Environmental Protection Act 1990 Public Health Act 1936 Prevention of Damage by Pests Act 1949 Clean Air Act 1993 Anti-Social Behaviour, Crime and Policing Act 2014 Building Act 1984 Proven ability in serving legal notices, conducting works in default, obtaining warrants, and pursuing prosecutions. Skilled in supporting Environmental Health Officers with complex, high-risk investigations. Proficiency with Microsoft applications. Special Conditions Must hold a current driving licence and have access to a suitably insured vehicle. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Sep 01, 2025
Contractor
Environmental Health Technical Officer Welwyn Garden City - Hybrid working We are seeking an experienced Environmental Health Technical Officer to join our busy Environmental Protection Team for a contract. This role offers the chance to make a real difference in protecting public health and the environment. Details Job Title: Environmental Health Technical Officer Hourly Rate: £17.85 - £21.38 Contract Length: 12 weeks Hours: 37 per week, full time Location: Office-based 3 days a week (training in-office required), with hybrid working available Key Requirements Ability to manage a varied caseload and gather evidence for issues including: Noise and statutory nuisance Filthy, verminous, or severely hoarded premises Rubbish and accumulations Dark smoke and trade waste bonfires Defective drainage Planning and licensing consultations (desirable) Experience enforcing legislation, including: Environmental Protection Act 1990 Public Health Act 1936 Prevention of Damage by Pests Act 1949 Clean Air Act 1993 Anti-Social Behaviour, Crime and Policing Act 2014 Building Act 1984 Proven ability in serving legal notices, conducting works in default, obtaining warrants, and pursuing prosecutions. Skilled in supporting Environmental Health Officers with complex, high-risk investigations. Proficiency with Microsoft applications. Special Conditions Must hold a current driving licence and have access to a suitably insured vehicle. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Connect2Hackney, the internal talent team for the London Borough of Hackney, is seeking a dedicated Senior Environmental Protection Officer to join the Community Safety, Enforcement and Business Regulation team. This is a fantastic opportunity to play a vital role in maintaining our borough's environmental standards, making Hackney a safer, healthier, and more enjoyable place to live and work. As a key member of our team, you will be at the forefront of preventing and resolving pollution-related issues, with a particular focus on noise nuisance. You'll work collaboratively across council departments and with external partners to assess planning applications, construction projects, and licensing applications, ensuring a better quality of life for our residents and visitors. Your Role and Key Responsibilities Your work will be varied and impactful. Day-to-day, you will: Investigate statutory nuisance complaints from commercial properties, including issues of noise, light, odour, and dust. Consult on planning applications, providing expert advice on noise, vibration, artificial lighting, and odour. Process Section 61 (prior consent) applications under the Control of Pollution Act 1974 for construction noise. Take enforcement action where necessary, from serving notices to preparing prosecution reports. Consult on licensing applications to prevent public nuisance and represent the service at Licensing Sub-Committee hearings. Prepare robust litigation cases and attend court to provide evidence in chief for prosecutions and appeals. Perform objective noise measurements and provide high-level technical acoustic advice to acousticians, planners, and other agencies. About You We are looking for a proactive and knowledgeable officer who can handle complex cases and difficult problems with innovative solutions. This is a career-graded post, and we welcome applications from candidates with varying levels of experience. To be successful, you will need: Excellent verbal and written communication skills , with the ability to explain complex legislation and technical information clearly to a diverse audience. Experience working as an enforcement officer in an environmental protection or environmental health setting. The ability to lead projects, manage a complex caseload, and work effectively within a team. Qualifications and Experience: For PO1-PO2 Level: You should have 1-3 years of professional experience in environmental noise and nuisance investigations, including consulting on Planning and Licensing applications. For the PO2 level, an IOA Certificate of Competence in Environmental Noise Measurement is required (or a willingness to obtain it within 9 months). For PO3 Level: You will hold an IOA Diploma in Acoustics and Noise Control and have a minimum of 3 years of professional experience in the field. For PO4 Level: You will have an accredited academic qualification (e.g., MSc/BSc in Environmental Health or equivalent) and/or an MSc in Environmental and Architectural Acoustics, alongside extensive professional experience in environmental noise and nuisance enforcement. Why Choose Hackney? We offer a work environment that is supportive, challenging and focused on professional development. You will be expected to work flexibly, including some evenings and weekends, to meet the needs of the service. If you are ready to use your specialist skills to make a tangible difference in a vibrant London borough, we encourage you to apply. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Sep 01, 2025
Seasonal
Connect2Hackney, the internal talent team for the London Borough of Hackney, is seeking a dedicated Senior Environmental Protection Officer to join the Community Safety, Enforcement and Business Regulation team. This is a fantastic opportunity to play a vital role in maintaining our borough's environmental standards, making Hackney a safer, healthier, and more enjoyable place to live and work. As a key member of our team, you will be at the forefront of preventing and resolving pollution-related issues, with a particular focus on noise nuisance. You'll work collaboratively across council departments and with external partners to assess planning applications, construction projects, and licensing applications, ensuring a better quality of life for our residents and visitors. Your Role and Key Responsibilities Your work will be varied and impactful. Day-to-day, you will: Investigate statutory nuisance complaints from commercial properties, including issues of noise, light, odour, and dust. Consult on planning applications, providing expert advice on noise, vibration, artificial lighting, and odour. Process Section 61 (prior consent) applications under the Control of Pollution Act 1974 for construction noise. Take enforcement action where necessary, from serving notices to preparing prosecution reports. Consult on licensing applications to prevent public nuisance and represent the service at Licensing Sub-Committee hearings. Prepare robust litigation cases and attend court to provide evidence in chief for prosecutions and appeals. Perform objective noise measurements and provide high-level technical acoustic advice to acousticians, planners, and other agencies. About You We are looking for a proactive and knowledgeable officer who can handle complex cases and difficult problems with innovative solutions. This is a career-graded post, and we welcome applications from candidates with varying levels of experience. To be successful, you will need: Excellent verbal and written communication skills , with the ability to explain complex legislation and technical information clearly to a diverse audience. Experience working as an enforcement officer in an environmental protection or environmental health setting. The ability to lead projects, manage a complex caseload, and work effectively within a team. Qualifications and Experience: For PO1-PO2 Level: You should have 1-3 years of professional experience in environmental noise and nuisance investigations, including consulting on Planning and Licensing applications. For the PO2 level, an IOA Certificate of Competence in Environmental Noise Measurement is required (or a willingness to obtain it within 9 months). For PO3 Level: You will hold an IOA Diploma in Acoustics and Noise Control and have a minimum of 3 years of professional experience in the field. For PO4 Level: You will have an accredited academic qualification (e.g., MSc/BSc in Environmental Health or equivalent) and/or an MSc in Environmental and Architectural Acoustics, alongside extensive professional experience in environmental noise and nuisance enforcement. Why Choose Hackney? We offer a work environment that is supportive, challenging and focused on professional development. You will be expected to work flexibly, including some evenings and weekends, to meet the needs of the service. If you are ready to use your specialist skills to make a tangible difference in a vibrant London borough, we encourage you to apply. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Are you a confident HR professional with a passion for employee relations and building strong workplace culture? Do you enjoy being the go-to person for advice, coaching, and support across all levels of a business? If so, this 12-month Fixed-Term Contract could be your next exciting move! We re partnering with a well-established organisation based in Marlow, looking for an experienced HR Officer to step into a varied, hands-on generalist role with employee relations as the core focus. What You ll Be Doing: Employee Relations (60%) your main focus! First point of contact for all ER queries Manage disciplinary & grievance cases from start to finish Conduct investigations, write reports, and guide managers through fair processes Support performance management (capability & conduct) Deliver training to managers on people management best practices Promote engagement, monitor morale, and drive positive culture HR Generalist Support (40%) variety guaranteed! Assist with implementing policies & procedures Support onboarding, recruitment coordination & L&D Maintain accurate records using Workday (HRIS) Liaise with third-party payroll provider (ADP) Provide first-line support on HR queries (policies, benefits, payroll Participate in HR projects that improve employee experience What They re Looking For: CIPD Level 5 (or above) + relevant degree 4+ years experience in a generalist HR role Solid grounding in UK employment law & employee relations Strong communicator with great problem-solving skills Experience using HR systems Workday a bonus! Comfortable working in a fast-paced, head-office environment Why You ll Love This Role: This is a brilliant opportunity to make an impact , build relationships across the business, and support meaningful employee experiences. You'll have autonomy in your role while working alongside a supportive HR Advisor and wider UK HR team. Company Benefits: Hybrid working after probation Private Medical Insurance Private Dental Family Discounts 25 Days Holiday + Bank Holidays Plus more!
Sep 01, 2025
Contractor
Are you a confident HR professional with a passion for employee relations and building strong workplace culture? Do you enjoy being the go-to person for advice, coaching, and support across all levels of a business? If so, this 12-month Fixed-Term Contract could be your next exciting move! We re partnering with a well-established organisation based in Marlow, looking for an experienced HR Officer to step into a varied, hands-on generalist role with employee relations as the core focus. What You ll Be Doing: Employee Relations (60%) your main focus! First point of contact for all ER queries Manage disciplinary & grievance cases from start to finish Conduct investigations, write reports, and guide managers through fair processes Support performance management (capability & conduct) Deliver training to managers on people management best practices Promote engagement, monitor morale, and drive positive culture HR Generalist Support (40%) variety guaranteed! Assist with implementing policies & procedures Support onboarding, recruitment coordination & L&D Maintain accurate records using Workday (HRIS) Liaise with third-party payroll provider (ADP) Provide first-line support on HR queries (policies, benefits, payroll Participate in HR projects that improve employee experience What They re Looking For: CIPD Level 5 (or above) + relevant degree 4+ years experience in a generalist HR role Solid grounding in UK employment law & employee relations Strong communicator with great problem-solving skills Experience using HR systems Workday a bonus! Comfortable working in a fast-paced, head-office environment Why You ll Love This Role: This is a brilliant opportunity to make an impact , build relationships across the business, and support meaningful employee experiences. You'll have autonomy in your role while working alongside a supportive HR Advisor and wider UK HR team. Company Benefits: Hybrid working after probation Private Medical Insurance Private Dental Family Discounts 25 Days Holiday + Bank Holidays Plus more!
ASB Officer 35 Hours pw 3 months+ Trafford, Manchester We are currently working on behalf of a not-for-profit organisation, who is recruiting for an ASB Officer to join their team on a temporary basis. Responsibilities of the ASB Officer includes: Investigating cases of ASB, domestic abuse and hate crime Interviewing witnesses, victims and perpetrators of ASB Identifying vulnerable customers who may be more at risk of perpetrators of ASB Carrying out detailed investigations Preparing paperwork for Court Making appropriate referrals where necessary Requirements of the ASB Officer: Previous experience within ASB (essential) Driver and access to a vehicle (essential) Knowledge of Orchard (desirable) To be considered for this exciting role, please contact Bethan Hall - Divisional Manager at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and pleas
Sep 01, 2025
Seasonal
ASB Officer 35 Hours pw 3 months+ Trafford, Manchester We are currently working on behalf of a not-for-profit organisation, who is recruiting for an ASB Officer to join their team on a temporary basis. Responsibilities of the ASB Officer includes: Investigating cases of ASB, domestic abuse and hate crime Interviewing witnesses, victims and perpetrators of ASB Identifying vulnerable customers who may be more at risk of perpetrators of ASB Carrying out detailed investigations Preparing paperwork for Court Making appropriate referrals where necessary Requirements of the ASB Officer: Previous experience within ASB (essential) Driver and access to a vehicle (essential) Knowledge of Orchard (desirable) To be considered for this exciting role, please contact Bethan Hall - Divisional Manager at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and pleas
JRRL is looking for a Human Resources Officer to join a friendly and busy HR team of a successful financial services client based in London . This is an excellent opportunity to work as part of an effective HR team delivering a comprehensive and professional service across the business. As the HR Officer, you will provide advice and guidance to managers on a range of company policies and procedures, including recruitment, training and routine employee relations matters such as performance and capability, absence, disciplinary and flexible working applications. You will also participate in a range of key HR activities including performance/salary and PRP reviews, ensuring they run smoothly and are completed within designated timescales, and you will take ownership for the end-to-end operational processes to support them. You will also conduct Company Inductions and Exit Interviews. In addition, you will be involved in facilities, including health and safety. Duties for the Human Resources Officer: Deal with various HR queries across the business Build strong business relationships through the provision of excellent service and support to line management on a wide range of HR issues Advise line managers on policy and procedures ensuring consistency and compliance Participate in the conduct of disciplinary/grievance investigations Manage end to end recruitment campaigns with a focus on quality of hire and culture fit, including conducting screening interviews Conduct interviews as part of the selection and exit processes, providing candidate feedback to managers and internal candidates as appropriate Support the business in meeting CPD requirements including sourcing appropriate cost-effective development solutions Design and write training material and deliver bespoke courses to meet the needs of the business Source appropriate, cost-effective development solutions to meet needs identified with the corporate plan Build and manage relationships with external providers, negotiating on contractual terms and ensuring the quality of service and cost effectiveness Participate in developing departmental goals, objectives and systems and work proactively to continually improve the quality and timeliness of HR departmental processes Use HRIS to access, input and compile data Ensure employee records are maintained Contribute to ongoing HR initiatives and projects as required Assume other responsibilities as assigned by line manager/Senior HR Officer Maintain knowledge of UK employment law and HR best practice Travel to other offices as required Person Specification for the Human Resources Officer: CIPD qualified or equivalent Able to demonstrate HR knowledge and experience End to end recruitment experience across multiple levels and roles Experience of using HRIS ideally Workday Proven experience in handling basic ER cases Good understanding of employment law Understands the clients' business and develops a partnership approach to problem resolution Displays confidence and assertiveness in discussions and the ability to influence decision making Initiative to drive forward HR processes and shape new projects Able to evidence the practice of a high level of confidentiality Understands company and departmental objectives and priorities and works to meet them The ability to effectively communicate in all forms at all levels within an organisation Results orientated able to focus on specific targets and demonstrate target achievement Capable of producing high quality work in a flexible, fast paced environment Demonstrates a can do attitude Remains positive despite difficulty, disappointment and when under pressure Good computer skills in a Microsoft Windows environment Builds rapport with colleagues Is aware of personal development needs and raises issues with manager to help improve effectiveness. Takes on board comments about development needs and is always willing to learn This role is a full-time, permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above. Hours: 9am to 5:15pm Benefits: 24 days holiday, Life Assurance, Private Medical, Performance Related Bonus, Interest Free Season Ticket Loan
Sep 01, 2025
Full time
JRRL is looking for a Human Resources Officer to join a friendly and busy HR team of a successful financial services client based in London . This is an excellent opportunity to work as part of an effective HR team delivering a comprehensive and professional service across the business. As the HR Officer, you will provide advice and guidance to managers on a range of company policies and procedures, including recruitment, training and routine employee relations matters such as performance and capability, absence, disciplinary and flexible working applications. You will also participate in a range of key HR activities including performance/salary and PRP reviews, ensuring they run smoothly and are completed within designated timescales, and you will take ownership for the end-to-end operational processes to support them. You will also conduct Company Inductions and Exit Interviews. In addition, you will be involved in facilities, including health and safety. Duties for the Human Resources Officer: Deal with various HR queries across the business Build strong business relationships through the provision of excellent service and support to line management on a wide range of HR issues Advise line managers on policy and procedures ensuring consistency and compliance Participate in the conduct of disciplinary/grievance investigations Manage end to end recruitment campaigns with a focus on quality of hire and culture fit, including conducting screening interviews Conduct interviews as part of the selection and exit processes, providing candidate feedback to managers and internal candidates as appropriate Support the business in meeting CPD requirements including sourcing appropriate cost-effective development solutions Design and write training material and deliver bespoke courses to meet the needs of the business Source appropriate, cost-effective development solutions to meet needs identified with the corporate plan Build and manage relationships with external providers, negotiating on contractual terms and ensuring the quality of service and cost effectiveness Participate in developing departmental goals, objectives and systems and work proactively to continually improve the quality and timeliness of HR departmental processes Use HRIS to access, input and compile data Ensure employee records are maintained Contribute to ongoing HR initiatives and projects as required Assume other responsibilities as assigned by line manager/Senior HR Officer Maintain knowledge of UK employment law and HR best practice Travel to other offices as required Person Specification for the Human Resources Officer: CIPD qualified or equivalent Able to demonstrate HR knowledge and experience End to end recruitment experience across multiple levels and roles Experience of using HRIS ideally Workday Proven experience in handling basic ER cases Good understanding of employment law Understands the clients' business and develops a partnership approach to problem resolution Displays confidence and assertiveness in discussions and the ability to influence decision making Initiative to drive forward HR processes and shape new projects Able to evidence the practice of a high level of confidentiality Understands company and departmental objectives and priorities and works to meet them The ability to effectively communicate in all forms at all levels within an organisation Results orientated able to focus on specific targets and demonstrate target achievement Capable of producing high quality work in a flexible, fast paced environment Demonstrates a can do attitude Remains positive despite difficulty, disappointment and when under pressure Good computer skills in a Microsoft Windows environment Builds rapport with colleagues Is aware of personal development needs and raises issues with manager to help improve effectiveness. Takes on board comments about development needs and is always willing to learn This role is a full-time, permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above. Hours: 9am to 5:15pm Benefits: 24 days holiday, Life Assurance, Private Medical, Performance Related Bonus, Interest Free Season Ticket Loan
Property Surveyor / Inspector - Surrey (Reactive Repairs & Void Properties) We are working with a Local Authority in Surrey that is seeking a dedicated Property Surveyor / Inspector to join their housing team. This is a fantastic opportunity to play a key role in supporting residents, maintaining housing quality, and ensuring safe, well-managed homes. What you'll be doing: Carrying out inspections, assessments, and surveys in residents' homes and void properties Preparing clear and detailed reports with professional recommendations Supporting Housing Officers during visits and assisting with complaint investigations Reviewing structural issues and providing informed advice Overseeing and managing all Disrepair Case repair works across the Council's housing stock Managing inspection images and reports (Word-based process) The role: Location: Office based in Woking (properties all within 30 minutes' drive) Working pattern: 4 days in the office, 1 day from home (report writing) Hours: 37 hours per week, flexible working (not strictly 9-5) Travel: Car required for site visits Contract: 3-month rolling contract Rate: 350- 400 per day (depending on experience) Qualifications: Relevant surveying/inspection qualifications required This is a time-sensitive opportunity - if you're interested, apply today with your CV and we'll be in touch quickly for a chat.
Sep 01, 2025
Contractor
Property Surveyor / Inspector - Surrey (Reactive Repairs & Void Properties) We are working with a Local Authority in Surrey that is seeking a dedicated Property Surveyor / Inspector to join their housing team. This is a fantastic opportunity to play a key role in supporting residents, maintaining housing quality, and ensuring safe, well-managed homes. What you'll be doing: Carrying out inspections, assessments, and surveys in residents' homes and void properties Preparing clear and detailed reports with professional recommendations Supporting Housing Officers during visits and assisting with complaint investigations Reviewing structural issues and providing informed advice Overseeing and managing all Disrepair Case repair works across the Council's housing stock Managing inspection images and reports (Word-based process) The role: Location: Office based in Woking (properties all within 30 minutes' drive) Working pattern: 4 days in the office, 1 day from home (report writing) Hours: 37 hours per week, flexible working (not strictly 9-5) Travel: Car required for site visits Contract: 3-month rolling contract Rate: 350- 400 per day (depending on experience) Qualifications: Relevant surveying/inspection qualifications required This is a time-sensitive opportunity - if you're interested, apply today with your CV and we'll be in touch quickly for a chat.
Air Personnel are delighted to be supporting their client based at Kidlington Oxford Airport for the role of Compliance and Safety Officer The client operate, maintain, refurbish and charter aircraft from the base at Oxford airport. In this role you will be part of the AOC Compliance and Safety Team covering Operations and CAMO. We are looking to fill this role with someone who is as enthusiastic about Compliance and Safety principles as we are, who takes pride in their eye for detail and who can handle data and trend analysis to aid our management systems. We work with 2-REG, UKCAA, BCAA, CAACI, FAA and EASA, therefore this position presents a unique opportunity to cultivate expertise in auditing and safety investigation from various regulatory backgrounds. Responsibilities of the Compliance and Safety Officer : Supporting a Just Culture through promotional initiatives such as the quarterly newsletter and contributing innovative ideas to bolster engagement and awareness. Taking charge of the meeting module on Centrik for Safety and Compliance owned meetings, and taking and distributing minutes and action points. Collecting data produced by our Centrik system for monthly analysis to measure against Safety Performance Indicators to keep us on track. Assisting with Management of Changes to ensure actions are being completed to deadline and to support new Management of Changes. Helping to create self-audit and third party contractor checklists and surveys. Following specialised training, building and completing internal compliance audits. Completing safety case classifications and supporting the investigation process. Supporting with the creation and discussion of risk assessments using the ARMS methodology using trend analysis obtained from findings and safety cases. Collaborating closely with the Compliance Manager and Safety Manager to refine and fortify the Compliance and safety management systems. Actively fostering a culture of continuous learning by empowering colleagues to navigate the compliance and safety system Centrik effectively and to provide guidance on any related concerns. Any additional tasks assigned by the Compliance Manager or Safety Manager, contributing to the collective success of the team. Essential Competencies/Skills: An aptitude for learning and absorbing compliance and safety aviation principles and regulation. Strong organisation skills and ability to prioritise and managing multiple responsibilities simultaneously. Proficient interpersonal skills with the ability to build and maintain positive working relationships. Strong analytical approach with excellent IT skills. Proactive disposition with a genuine passion for the aviation industry. This is an excellent opportunity to join a great team! Please call Michelle for further details or apply with your CV
Sep 01, 2025
Full time
Air Personnel are delighted to be supporting their client based at Kidlington Oxford Airport for the role of Compliance and Safety Officer The client operate, maintain, refurbish and charter aircraft from the base at Oxford airport. In this role you will be part of the AOC Compliance and Safety Team covering Operations and CAMO. We are looking to fill this role with someone who is as enthusiastic about Compliance and Safety principles as we are, who takes pride in their eye for detail and who can handle data and trend analysis to aid our management systems. We work with 2-REG, UKCAA, BCAA, CAACI, FAA and EASA, therefore this position presents a unique opportunity to cultivate expertise in auditing and safety investigation from various regulatory backgrounds. Responsibilities of the Compliance and Safety Officer : Supporting a Just Culture through promotional initiatives such as the quarterly newsletter and contributing innovative ideas to bolster engagement and awareness. Taking charge of the meeting module on Centrik for Safety and Compliance owned meetings, and taking and distributing minutes and action points. Collecting data produced by our Centrik system for monthly analysis to measure against Safety Performance Indicators to keep us on track. Assisting with Management of Changes to ensure actions are being completed to deadline and to support new Management of Changes. Helping to create self-audit and third party contractor checklists and surveys. Following specialised training, building and completing internal compliance audits. Completing safety case classifications and supporting the investigation process. Supporting with the creation and discussion of risk assessments using the ARMS methodology using trend analysis obtained from findings and safety cases. Collaborating closely with the Compliance Manager and Safety Manager to refine and fortify the Compliance and safety management systems. Actively fostering a culture of continuous learning by empowering colleagues to navigate the compliance and safety system Centrik effectively and to provide guidance on any related concerns. Any additional tasks assigned by the Compliance Manager or Safety Manager, contributing to the collective success of the team. Essential Competencies/Skills: An aptitude for learning and absorbing compliance and safety aviation principles and regulation. Strong organisation skills and ability to prioritise and managing multiple responsibilities simultaneously. Proficient interpersonal skills with the ability to build and maintain positive working relationships. Strong analytical approach with excellent IT skills. Proactive disposition with a genuine passion for the aviation industry. This is an excellent opportunity to join a great team! Please call Michelle for further details or apply with your CV
An exciting opportunity has come up for an experienced Tenancy Services Officer to join a dynamic housing organisation within Birmingham on a temporary basis. In this role, you'll take the lead on tackling anti-social behaviour - working to protect residents' wellbeing through a mix of investigation, enforcement, and preventative work. Responsibilities of a Tenancy Services Officer: Leading on ASB casework and ensuring policies are followed in line with current legislation Managing safeguarding concerns - removing immediate risks and putting sustainable support in place Producing monthly performance reports to keep senior leaders informed Conduct tenancy audits, investigations and home visits across the assigned patches What We're Looking For: Proven experience dealing with ASB, with a strong grip on ASB legislation, safeguarding, and tenancy enforcement Confident managing complex and high-volume ASB cases Collaborative and solutions-focused and comfortable working with different teams and agencies Experience with using Northgate system (NEC) A UK Driving License and access to a vehicle Role title: Tenancy Services Officer Location: Birmingham Contract: 4 weeks Rate: 26hr Working Hours: 35 hours - hybrid If you're a confident and capable Tenancy Services Officer looking for your next step, we'd love to hear from you. For more information about the role email (url removed)
Sep 01, 2025
Contractor
An exciting opportunity has come up for an experienced Tenancy Services Officer to join a dynamic housing organisation within Birmingham on a temporary basis. In this role, you'll take the lead on tackling anti-social behaviour - working to protect residents' wellbeing through a mix of investigation, enforcement, and preventative work. Responsibilities of a Tenancy Services Officer: Leading on ASB casework and ensuring policies are followed in line with current legislation Managing safeguarding concerns - removing immediate risks and putting sustainable support in place Producing monthly performance reports to keep senior leaders informed Conduct tenancy audits, investigations and home visits across the assigned patches What We're Looking For: Proven experience dealing with ASB, with a strong grip on ASB legislation, safeguarding, and tenancy enforcement Confident managing complex and high-volume ASB cases Collaborative and solutions-focused and comfortable working with different teams and agencies Experience with using Northgate system (NEC) A UK Driving License and access to a vehicle Role title: Tenancy Services Officer Location: Birmingham Contract: 4 weeks Rate: 26hr Working Hours: 35 hours - hybrid If you're a confident and capable Tenancy Services Officer looking for your next step, we'd love to hear from you. For more information about the role email (url removed)
Administrative Officer, Ballymena, £15.13 per hour, immediate start Your new company A Large Public Sector Organisation based in Ballymena Your new role You will be responsible for a wide range of professional administration support services to staff working within the remit of the Animal Welfare Service and the wider Public Protection, Health and Wellbeing team. MAIN DUTIES AND RESPONSIBILITIES Provide a comprehensive and confidential administration service to the Animal Welfare Service and across all functions within Public Protection, Health and Wellbeing Department (namely Environmental Health incorporating, Business Continuity and Emergency Planning).Respond to telephone calls, emails and other enquiries from the public, external agencies, other council officers, Elected Members etc. Prioritise and allocate animal welfare cases based on prioritisation guidelines. Deal with enquiries through the provision of technical and procedural advice or by signposting to other agencies/sources or where appropriate to the relevant officer. Issue standard correspondence to applicants, members of the public and business operators, logging necessary details in the department's database and providing status reports to the appropriate officer as required.Assist in the preparation of marketing materials and publications for the service, and in updating Council's website as appropriateEffectively operate manual and computerised information systems across all functions within Public Protection, Health and Wellbeing Department. This will include inputting and uploading of information, accessing for enquiries and production of reports.Support case management progression through creation and maintenance of confidential investigation files and records and provide audiotyping support in respect of PACE tape-recorded interviews. Prepare costings (veterinary, animal care etc.) in support of legal proceedingsOrganise and attend internal and external multi-agency meetings to take minutes and produce reports or other follow up action.Assist officers in the completion and submission of reports and returns, and in the maintenance of registers.Maintain office systems to manage the flow and storage of files and information both electronically and hard copy. Maintain the internal information management system to track work issues, ensuring all queries, requests and complaints are actioned within allocated timeframes.Process cheques/cash/credit card payments received within the department, assigning appropriate budget codes and maintaining relevant ledgers. Administer petty cash float in accordance with financial controls. Raise invoices for authorisation by the Principal Environmental Health OfficerMonitor inventories and carry out stock checks as requested. Raise and accurately code purchase orders and research quotations as required.Contribute to the planning, development and organisation of admin support service systems/procedures/policies What you'll need to succeed Have a minimum of 5 GCSEs to include English Language and Maths (grade C or above) or equivalent qualifications to demonstrate literacy and numeracy At least 1 years' experience Effective use of computerised information management systems;Working as part of a team to deliver frontline customer service to members of the public and/or external organisations;The ability to deal efficiently with large volumes of work and prioritise competing demandsCompetent in the use of Microsoft Office Applications including Word, Excel, Powerpoint and Outlook. What you'll get in return £15.13 per hour 37 hours per week - Monday to Friday (9am-5pm) and may be required to participate in an out of hours call handling rota. The out of hour's service operates 9am to 5pm on weekends and on bank holidaysTemporary until 31/03/26 with possible extension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sep 01, 2025
Seasonal
Administrative Officer, Ballymena, £15.13 per hour, immediate start Your new company A Large Public Sector Organisation based in Ballymena Your new role You will be responsible for a wide range of professional administration support services to staff working within the remit of the Animal Welfare Service and the wider Public Protection, Health and Wellbeing team. MAIN DUTIES AND RESPONSIBILITIES Provide a comprehensive and confidential administration service to the Animal Welfare Service and across all functions within Public Protection, Health and Wellbeing Department (namely Environmental Health incorporating, Business Continuity and Emergency Planning).Respond to telephone calls, emails and other enquiries from the public, external agencies, other council officers, Elected Members etc. Prioritise and allocate animal welfare cases based on prioritisation guidelines. Deal with enquiries through the provision of technical and procedural advice or by signposting to other agencies/sources or where appropriate to the relevant officer. Issue standard correspondence to applicants, members of the public and business operators, logging necessary details in the department's database and providing status reports to the appropriate officer as required.Assist in the preparation of marketing materials and publications for the service, and in updating Council's website as appropriateEffectively operate manual and computerised information systems across all functions within Public Protection, Health and Wellbeing Department. This will include inputting and uploading of information, accessing for enquiries and production of reports.Support case management progression through creation and maintenance of confidential investigation files and records and provide audiotyping support in respect of PACE tape-recorded interviews. Prepare costings (veterinary, animal care etc.) in support of legal proceedingsOrganise and attend internal and external multi-agency meetings to take minutes and produce reports or other follow up action.Assist officers in the completion and submission of reports and returns, and in the maintenance of registers.Maintain office systems to manage the flow and storage of files and information both electronically and hard copy. Maintain the internal information management system to track work issues, ensuring all queries, requests and complaints are actioned within allocated timeframes.Process cheques/cash/credit card payments received within the department, assigning appropriate budget codes and maintaining relevant ledgers. Administer petty cash float in accordance with financial controls. Raise invoices for authorisation by the Principal Environmental Health OfficerMonitor inventories and carry out stock checks as requested. Raise and accurately code purchase orders and research quotations as required.Contribute to the planning, development and organisation of admin support service systems/procedures/policies What you'll need to succeed Have a minimum of 5 GCSEs to include English Language and Maths (grade C or above) or equivalent qualifications to demonstrate literacy and numeracy At least 1 years' experience Effective use of computerised information management systems;Working as part of a team to deliver frontline customer service to members of the public and/or external organisations;The ability to deal efficiently with large volumes of work and prioritise competing demandsCompetent in the use of Microsoft Office Applications including Word, Excel, Powerpoint and Outlook. What you'll get in return £15.13 per hour 37 hours per week - Monday to Friday (9am-5pm) and may be required to participate in an out of hours call handling rota. The out of hour's service operates 9am to 5pm on weekends and on bank holidaysTemporary until 31/03/26 with possible extension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Student Casework Officer Temporary Higher Education Experience Required London Flexible Working ASAP Job Summary Job Role: Student Casework Officer Industry: Higher Education Location: London Working Environment: Flexible working Contract: Temporary Employment Type: Full-Time Working Hours: 35 hours per week Rate: from £19.19 per hour + holiday PAYE Overview of the role My client is a leading university based in the heart of London, and they are looking for someone to join their Student Casework team at Officer level on an interim basis. You will be responsible for the day-to-day management of student casework relating to appeals, complaints, student conduct cases, and academic misconduct. You will manage your own case load, as well as providing support to appointed Investigating Officers and Conduct Chairs, including briefing, recommendations and guidance to ensure compliance. You will be required to regularly liaise with students and colleagues from across the institute, to provide concise and clear information and guidance. You will need a firm understanding of the guidance set down by the Office of the independent Adjudicator (OIA). You will provide full support to Panels and Hearings, taking complete and coherent records and minutes from meetings, and following up on action points. Operational Duties: To maintain detailed records relating to active and archived cases including precedents in the resolution of cases, using the College's case management system To work closely with colleagues in the Student Casework Team and beyond to ensure the provision of high-quality services, and continuous improvement to the student experience. Student Casework To implement the policies and procedures relating to student complaints and academic appeals, with an emphasis on early dispute resolution and capturing lessons learnt, and follow up recommendations. To deliver training for the Student Casework Team, Investigating Officers and Panel Members which supports the timely resolution of cases to promote an understanding of legal and regulatory obligations and shares best practice from across the sector. To provide advice and guidance to academic and support staff, Investigating Officers, Panel members and students on the Student Casework Policies and Procedures. To oversee and assist appointed Investigating Officers by reviewing evidence and determining appropriate remedies for redress in line with the procedures and precedent and OIA guidance. To draft clear and accurate letters of response to complainants and appellants under the direction of the Student Casework Manager. To record minutes from meetings which support the timely conclusion of investigations and the production of outcome letters. To manage and answer queries for several busy, student-facing inboxes. Person Specification A minimum of 2 years casework experience in a Higher Education setting. Experience of detailed casework investigations in a higher education or similar setting. Experience of implementing policy and procedure to ensure alignment with external good practice framework and sector best practice and supporting guidance to support the implementation of policy and procedure Experience of providing advice and guidance to a range of stakeholders Experience of effective handling of sensitive data in a remote working setting. Key Skills Able to confidently and empathetically handle challenging conversations with staff and students, in particular around sensitive subjects pertaining to pastoral issues. Exceptional written and oral communication skills, with the ability to communicate complex information clearly, concisely, and persuasively. Minute taking and the ability to produce comprehensive and clear reports of meetings. Ability to interpret and analyse regulations, policy and procedures and apply them to individual cases and provide advice to investigating officers based on this analysis. Attention to detail and the ability to organise a full workload, identify priorities, and meet deadlines. Ability to work independently as part of a team, contributing to achieving team goals and the college objectives. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. #
Sep 01, 2025
Seasonal
Student Casework Officer Temporary Higher Education Experience Required London Flexible Working ASAP Job Summary Job Role: Student Casework Officer Industry: Higher Education Location: London Working Environment: Flexible working Contract: Temporary Employment Type: Full-Time Working Hours: 35 hours per week Rate: from £19.19 per hour + holiday PAYE Overview of the role My client is a leading university based in the heart of London, and they are looking for someone to join their Student Casework team at Officer level on an interim basis. You will be responsible for the day-to-day management of student casework relating to appeals, complaints, student conduct cases, and academic misconduct. You will manage your own case load, as well as providing support to appointed Investigating Officers and Conduct Chairs, including briefing, recommendations and guidance to ensure compliance. You will be required to regularly liaise with students and colleagues from across the institute, to provide concise and clear information and guidance. You will need a firm understanding of the guidance set down by the Office of the independent Adjudicator (OIA). You will provide full support to Panels and Hearings, taking complete and coherent records and minutes from meetings, and following up on action points. Operational Duties: To maintain detailed records relating to active and archived cases including precedents in the resolution of cases, using the College's case management system To work closely with colleagues in the Student Casework Team and beyond to ensure the provision of high-quality services, and continuous improvement to the student experience. Student Casework To implement the policies and procedures relating to student complaints and academic appeals, with an emphasis on early dispute resolution and capturing lessons learnt, and follow up recommendations. To deliver training for the Student Casework Team, Investigating Officers and Panel Members which supports the timely resolution of cases to promote an understanding of legal and regulatory obligations and shares best practice from across the sector. To provide advice and guidance to academic and support staff, Investigating Officers, Panel members and students on the Student Casework Policies and Procedures. To oversee and assist appointed Investigating Officers by reviewing evidence and determining appropriate remedies for redress in line with the procedures and precedent and OIA guidance. To draft clear and accurate letters of response to complainants and appellants under the direction of the Student Casework Manager. To record minutes from meetings which support the timely conclusion of investigations and the production of outcome letters. To manage and answer queries for several busy, student-facing inboxes. Person Specification A minimum of 2 years casework experience in a Higher Education setting. Experience of detailed casework investigations in a higher education or similar setting. Experience of implementing policy and procedure to ensure alignment with external good practice framework and sector best practice and supporting guidance to support the implementation of policy and procedure Experience of providing advice and guidance to a range of stakeholders Experience of effective handling of sensitive data in a remote working setting. Key Skills Able to confidently and empathetically handle challenging conversations with staff and students, in particular around sensitive subjects pertaining to pastoral issues. Exceptional written and oral communication skills, with the ability to communicate complex information clearly, concisely, and persuasively. Minute taking and the ability to produce comprehensive and clear reports of meetings. Ability to interpret and analyse regulations, policy and procedures and apply them to individual cases and provide advice to investigating officers based on this analysis. Attention to detail and the ability to organise a full workload, identify priorities, and meet deadlines. Ability to work independently as part of a team, contributing to achieving team goals and the college objectives. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. #
Connect2Hackney is proud to be recruiting on behalf of the London Borough of Hackney. We are looking for a proactive and ambitious Tenancy Investigator to join our high-performing Audit and Anti-Fraud team. Hackney is one of London's best places to live and work, and we've achieved a huge amount to be proud of, from our outstanding schools to our award-winning public spaces. We are working towards a vision to be a place for everyone, celebrating diversity and ensuring everyone feels valued, included, and involved. If you are Proud, Ambitious, Pioneering, Open, Proactive, and Inclusive , you could be the perfect fit for our team. About the Role As a Tenancy Investigator, you will play a crucial role in protecting the Council's social housing stock for those in genuine need. You will be responsible for providing a comprehensive investigation service into cases of tenancy fraud within the borough. Working with minimal supervision, your primary goal will be to undertake investigations from referral to conclusion, obtaining the necessary evidence to support the repossession of misused properties and ensure fairness in our housing system. This role is vital for ensuring our housing services operate with integrity and that internal controls are effective. Your Key Responsibilities will include: Conducting Investigations: You will manage a caseload of tenancy fraud investigations, carrying out all aspects of the investigative work including interviews, taking witness statements, and liaising with the police. Gathering Evidence: You'll obtain information from various systems and sources to build robust cases for legal action, such as the recovery of unlawfully sublet properties or the refusal of 'Right to Buy' applications. Reporting: You will prepare high-quality case reports and progress updates for senior management and stakeholders, ensuring all investigation records are meticulously maintained. Collaboration & Training: You'll work closely with staff across the Council, social housing providers, and external partners. A key part of your role will be assisting in the development and delivery of fraud awareness training for housing staff. Compliance: You must ensure all work is conducted in compliance with relevant legislation such as PACE, RIPA, DPA, and HRA, as well as Council policies and best practice guidelines. About You We're looking for a self-motivated and experienced investigator who can handle pressure and meet strict deadlines. You will need to be a confident communicator, capable of dealing with people at all levels and remaining professional in potentially confrontational situations. To be successful, you will need: A recognised qualification in counter fraud studies (e.g., Accredited Counter Fraud Specialist) and/or significant practical experience in social housing tenancy fraud or comparable investigation work. Demonstrable experience working in a counter-fraud or investigative role, preferably within the public sector. A strong working knowledge of the legislative framework governing investigations, including PACE, CPIA, RIPA, the Fraud Act, and the Prevention of Social Housing Fraud Act (POSHFA). Good working knowledge of housing law, particularly the Housing Acts as they apply to sub-letting. Excellent communication skills (oral, written, and presentation) with experience producing detailed reports and witness statements. The ability to organise and prioritise a large and varied workload, using your own initiative to drive cases forward. A willingness and ability to work flexibly outside of normal office hours, including early mornings, evenings, and weekends when an investigation demands it. Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check which is acceptable to the Council. Why Choose Hackney? Hackney Council is committed to eradicating discrimination and disadvantage. We are a workplace that welcomes and supports flexible working and we particularly encourage applications from disabled people, as this group is currently under-represented in our workforce. Join us and help make Hackney a place of which we can all be proud. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Sep 01, 2025
Seasonal
Connect2Hackney is proud to be recruiting on behalf of the London Borough of Hackney. We are looking for a proactive and ambitious Tenancy Investigator to join our high-performing Audit and Anti-Fraud team. Hackney is one of London's best places to live and work, and we've achieved a huge amount to be proud of, from our outstanding schools to our award-winning public spaces. We are working towards a vision to be a place for everyone, celebrating diversity and ensuring everyone feels valued, included, and involved. If you are Proud, Ambitious, Pioneering, Open, Proactive, and Inclusive , you could be the perfect fit for our team. About the Role As a Tenancy Investigator, you will play a crucial role in protecting the Council's social housing stock for those in genuine need. You will be responsible for providing a comprehensive investigation service into cases of tenancy fraud within the borough. Working with minimal supervision, your primary goal will be to undertake investigations from referral to conclusion, obtaining the necessary evidence to support the repossession of misused properties and ensure fairness in our housing system. This role is vital for ensuring our housing services operate with integrity and that internal controls are effective. Your Key Responsibilities will include: Conducting Investigations: You will manage a caseload of tenancy fraud investigations, carrying out all aspects of the investigative work including interviews, taking witness statements, and liaising with the police. Gathering Evidence: You'll obtain information from various systems and sources to build robust cases for legal action, such as the recovery of unlawfully sublet properties or the refusal of 'Right to Buy' applications. Reporting: You will prepare high-quality case reports and progress updates for senior management and stakeholders, ensuring all investigation records are meticulously maintained. Collaboration & Training: You'll work closely with staff across the Council, social housing providers, and external partners. A key part of your role will be assisting in the development and delivery of fraud awareness training for housing staff. Compliance: You must ensure all work is conducted in compliance with relevant legislation such as PACE, RIPA, DPA, and HRA, as well as Council policies and best practice guidelines. About You We're looking for a self-motivated and experienced investigator who can handle pressure and meet strict deadlines. You will need to be a confident communicator, capable of dealing with people at all levels and remaining professional in potentially confrontational situations. To be successful, you will need: A recognised qualification in counter fraud studies (e.g., Accredited Counter Fraud Specialist) and/or significant practical experience in social housing tenancy fraud or comparable investigation work. Demonstrable experience working in a counter-fraud or investigative role, preferably within the public sector. A strong working knowledge of the legislative framework governing investigations, including PACE, CPIA, RIPA, the Fraud Act, and the Prevention of Social Housing Fraud Act (POSHFA). Good working knowledge of housing law, particularly the Housing Acts as they apply to sub-letting. Excellent communication skills (oral, written, and presentation) with experience producing detailed reports and witness statements. The ability to organise and prioritise a large and varied workload, using your own initiative to drive cases forward. A willingness and ability to work flexibly outside of normal office hours, including early mornings, evenings, and weekends when an investigation demands it. Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check which is acceptable to the Council. Why Choose Hackney? Hackney Council is committed to eradicating discrimination and disadvantage. We are a workplace that welcomes and supports flexible working and we particularly encourage applications from disabled people, as this group is currently under-represented in our workforce. Join us and help make Hackney a place of which we can all be proud. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
We have an exciting opportunity for an experienced PIP 1 Civilian Investigator to work for Lincolnshire Police. Lincolnshire Police are looking for investigators to work within their Major Crime Unit MCU - Sleaford Police Station. You will be working Monday to Friday 8am to 4pm. PLEASE ALSO NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. JOB PURPOSE AND SCOPE To work as part of a team in MCU to undertake the investigation of major crime that fall under the MCU remit, involving interview of suspects, and gathering of evidence from victims and witnesses, digital media, and other sources. To prepare and complete files in accordance with court deadlines, legislation, and force policy, ensuring that crimes under investigation are compliant with Criminal Procedure and Investigations Act 1996 (CPIA) and the Victims Code of Practice. To promote equality of opportunity to the people of Lincolnshire and treat all individuals fairly with dignity and respect, in line with the Force values - Courageous, Open, Fair, Inclusive. Officers involved in carrying out functions in this role will do so in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public. CORE WORK AREAS To respond effectively to all reports of major crime, including coronial investigations and support to other departments such as PVP, CID and Local Policing in accordance with the MCU Terms of Reference, Force policy, and NPCC and College of Policing Authorised Professional Practice. To develop and record proportionate investigation plans and strategies. To prioritise lines of enquiry, maximising the gathering of material by securing and preserving evidence under minimum supervision. To conduct or co-ordinate all aspects of the investigation process, ensuring the highest quality of service to all stakeholders. To interview victims of crime and other witnesses, ensuring compliance with the Victims Charter, identifying when victims are significant or vulnerable and taking relevant measures. To effectively apply investigation procedures to ensure timely response to and conclusion of all To gather, develop and use intelligence effectively utilising force IT systems to enhance investigations and inform other departments/line management of identified risks and safeguarding concerns. To prepare case files within the designated timescales ensuring legislative compliance in line with the CPIA, disclosure rules and the Manual of Guidance for presentation to the Magistrates and Crown Courts. To attend court and give evidence in relation to those aspects of any investigation which are within the post holders personal knowledge, or in which the post holder has had any involvement during the investigative process. To represent the organisation by attending multi-agency meetings / case-conferences, or other such meetings as required or deemed appropriate by line management understand and apply relevant risk assessment processes to support the determination of response and effective resource prioritisation. To respond positively to operational requirements in relation to all aspects of MCU, and as required and directed by MCU Managers. To cultivate and maintain good relations between internal departments, external stakeholders, and the community. To be fully conversant and competent with relevant legislation, practice agreements and investigation procedures. ESSENTIAL REQUIREMENTS PIP1 qualification Previous experience of gathering information and / or data from third parties (e.g. researching, interviewing techniques). Previous experience of problem solving and decision making with an ability to critically analyse material. Previous experience of working in a customer focused environment Previous experience of working with confidential/sensitive material. Demonstrates lateral vision and a logical process for solving problems Possess a sound knowledge of IT skills including Microsoft, Word, Excel, Outlook; ability to effectively use force IT systems following training Demonstrates the ability to review and present information with accuracy and clear attention to detail Self-motivated and focused on achieving high levels of performance, working as an ambassador for Lincolnshire Police Demonstrates commitment in making a difference taking responsibility for own actions Able to demonstrate evidence of working on own initiative and unsupervised at times Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. 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Sep 01, 2025
Seasonal
We have an exciting opportunity for an experienced PIP 1 Civilian Investigator to work for Lincolnshire Police. Lincolnshire Police are looking for investigators to work within their Major Crime Unit MCU - Sleaford Police Station. You will be working Monday to Friday 8am to 4pm. PLEASE ALSO NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. JOB PURPOSE AND SCOPE To work as part of a team in MCU to undertake the investigation of major crime that fall under the MCU remit, involving interview of suspects, and gathering of evidence from victims and witnesses, digital media, and other sources. To prepare and complete files in accordance with court deadlines, legislation, and force policy, ensuring that crimes under investigation are compliant with Criminal Procedure and Investigations Act 1996 (CPIA) and the Victims Code of Practice. To promote equality of opportunity to the people of Lincolnshire and treat all individuals fairly with dignity and respect, in line with the Force values - Courageous, Open, Fair, Inclusive. Officers involved in carrying out functions in this role will do so in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public. CORE WORK AREAS To respond effectively to all reports of major crime, including coronial investigations and support to other departments such as PVP, CID and Local Policing in accordance with the MCU Terms of Reference, Force policy, and NPCC and College of Policing Authorised Professional Practice. To develop and record proportionate investigation plans and strategies. To prioritise lines of enquiry, maximising the gathering of material by securing and preserving evidence under minimum supervision. To conduct or co-ordinate all aspects of the investigation process, ensuring the highest quality of service to all stakeholders. To interview victims of crime and other witnesses, ensuring compliance with the Victims Charter, identifying when victims are significant or vulnerable and taking relevant measures. To effectively apply investigation procedures to ensure timely response to and conclusion of all To gather, develop and use intelligence effectively utilising force IT systems to enhance investigations and inform other departments/line management of identified risks and safeguarding concerns. To prepare case files within the designated timescales ensuring legislative compliance in line with the CPIA, disclosure rules and the Manual of Guidance for presentation to the Magistrates and Crown Courts. To attend court and give evidence in relation to those aspects of any investigation which are within the post holders personal knowledge, or in which the post holder has had any involvement during the investigative process. To represent the organisation by attending multi-agency meetings / case-conferences, or other such meetings as required or deemed appropriate by line management understand and apply relevant risk assessment processes to support the determination of response and effective resource prioritisation. To respond positively to operational requirements in relation to all aspects of MCU, and as required and directed by MCU Managers. To cultivate and maintain good relations between internal departments, external stakeholders, and the community. To be fully conversant and competent with relevant legislation, practice agreements and investigation procedures. ESSENTIAL REQUIREMENTS PIP1 qualification Previous experience of gathering information and / or data from third parties (e.g. researching, interviewing techniques). Previous experience of problem solving and decision making with an ability to critically analyse material. Previous experience of working in a customer focused environment Previous experience of working with confidential/sensitive material. Demonstrates lateral vision and a logical process for solving problems Possess a sound knowledge of IT skills including Microsoft, Word, Excel, Outlook; ability to effectively use force IT systems following training Demonstrates the ability to review and present information with accuracy and clear attention to detail Self-motivated and focused on achieving high levels of performance, working as an ambassador for Lincolnshire Police Demonstrates commitment in making a difference taking responsibility for own actions Able to demonstrate evidence of working on own initiative and unsupervised at times Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. 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