THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE Reporting to the Sales Director, you will identify and target commercial and education sectors where there is an opportunity to embed Apprenticeships into the workplace. To generate new business opportunities to support the growth of sales revenue across the business in line with agreed sales targets. Arrange and conduct meetings via virtual communication platforms and when circumstances allow, face to face in the workplace. Main duties: Generate and develop new business appointments and opportunities via outbound calling, emails and social media Develop a clear understanding of different sector requirements and how our Apprenticeship programmes deliver value to these markets to include managed service providers (MSP) and the education sector Establish up sell and or cross sell opportunities Achieve agreed activity levels and sales targets Work closely with the Managing Director on sector led telesales campaigns Knowledge/Skills: Experience in selling to the Apprenticeship market Proven track records of new business generation over the telephone/digital media Ability to turn complex solutions into an understandable value proposition Experience of nurturing relationships to grow revenue streams Ability to operate at all levels Solid commercial awareness Able to demonstrate a working knowledge of HubSpot or similar CRM systems Positivity, high energy, drive and hunger to exceed Strong verbal, written communication and presentation skills Able to successfully work remotely whilst contributing to a dynamic team Use of initiative and ability to overcome sales buying barriers Benefits Competitive Salary package On the job training and ongoing support Opportunity for advancement in a growth organization Team culture Pension scheme Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Sep 04, 2025
Full time
THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE Reporting to the Sales Director, you will identify and target commercial and education sectors where there is an opportunity to embed Apprenticeships into the workplace. To generate new business opportunities to support the growth of sales revenue across the business in line with agreed sales targets. Arrange and conduct meetings via virtual communication platforms and when circumstances allow, face to face in the workplace. Main duties: Generate and develop new business appointments and opportunities via outbound calling, emails and social media Develop a clear understanding of different sector requirements and how our Apprenticeship programmes deliver value to these markets to include managed service providers (MSP) and the education sector Establish up sell and or cross sell opportunities Achieve agreed activity levels and sales targets Work closely with the Managing Director on sector led telesales campaigns Knowledge/Skills: Experience in selling to the Apprenticeship market Proven track records of new business generation over the telephone/digital media Ability to turn complex solutions into an understandable value proposition Experience of nurturing relationships to grow revenue streams Ability to operate at all levels Solid commercial awareness Able to demonstrate a working knowledge of HubSpot or similar CRM systems Positivity, high energy, drive and hunger to exceed Strong verbal, written communication and presentation skills Able to successfully work remotely whilst contributing to a dynamic team Use of initiative and ability to overcome sales buying barriers Benefits Competitive Salary package On the job training and ongoing support Opportunity for advancement in a growth organization Team culture Pension scheme Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE Reporting to the Sales Director, you will identify and target commercial and education sectors where there is an opportunity to embed Apprenticeships into the workplace. To generate new business opportunities to support the growth of sales revenue across the business in line with agreed sales targets. Arrange and conduct meetings via virtual communication platforms and when circumstances allow, face to face in the workplace. Main duties: Generate and develop new business appointments and opportunities via outbound calling, emails and social media Develop a clear understanding of different sector requirements and how our Apprenticeship programmes deliver value to these markets to include managed service providers (MSP) and the education sector Establish up sell and or cross sell opportunities Achieve agreed activity levels and sales targets Work closely with the Managing Director on sector led telesales campaigns Knowledge/Skills: Experience in selling to the Apprenticeship market Proven track records of new business generation over the telephone/digital media Ability to turn complex solutions into an understandable value proposition Experience of nurturing relationships to grow revenue streams Ability to operate at all levels Solid commercial awareness Able to demonstrate a working knowledge of HubSpot or similar CRM systems Positivity, high energy, drive and hunger to exceed Strong verbal, written communication and presentation skills Able to successfully work remotely whilst contributing to a dynamic team Use of initiative and ability to overcome sales buying barriers Benefits Competitive Salary package On the job training and ongoing support Opportunity for advancement in a growth organization Team culture Pension scheme Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Sep 04, 2025
Full time
THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE Reporting to the Sales Director, you will identify and target commercial and education sectors where there is an opportunity to embed Apprenticeships into the workplace. To generate new business opportunities to support the growth of sales revenue across the business in line with agreed sales targets. Arrange and conduct meetings via virtual communication platforms and when circumstances allow, face to face in the workplace. Main duties: Generate and develop new business appointments and opportunities via outbound calling, emails and social media Develop a clear understanding of different sector requirements and how our Apprenticeship programmes deliver value to these markets to include managed service providers (MSP) and the education sector Establish up sell and or cross sell opportunities Achieve agreed activity levels and sales targets Work closely with the Managing Director on sector led telesales campaigns Knowledge/Skills: Experience in selling to the Apprenticeship market Proven track records of new business generation over the telephone/digital media Ability to turn complex solutions into an understandable value proposition Experience of nurturing relationships to grow revenue streams Ability to operate at all levels Solid commercial awareness Able to demonstrate a working knowledge of HubSpot or similar CRM systems Positivity, high energy, drive and hunger to exceed Strong verbal, written communication and presentation skills Able to successfully work remotely whilst contributing to a dynamic team Use of initiative and ability to overcome sales buying barriers Benefits Competitive Salary package On the job training and ongoing support Opportunity for advancement in a growth organization Team culture Pension scheme Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE Reporting to the Sales Director, you will identify and target commercial and education sectors where there is an opportunity to embed Apprenticeships into the workplace. To generate new business opportunities to support the growth of sales revenue across the business in line with agreed sales targets. Arrange and conduct meetings via virtual communication platforms and when circumstances allow, face to face in the workplace. Main duties: Generate and develop new business appointments and opportunities via outbound calling, emails and social media Develop a clear understanding of different sector requirements and how our Apprenticeship programmes deliver value to these markets to include managed service providers (MSP) and the education sector Establish up sell and or cross sell opportunities Achieve agreed activity levels and sales targets Work closely with the Managing Director on sector led telesales campaigns Knowledge/Skills: Experience in selling to the Apprenticeship market Proven track records of new business generation over the telephone/digital media Ability to turn complex solutions into an understandable value proposition Experience of nurturing relationships to grow revenue streams Ability to operate at all levels Solid commercial awareness Able to demonstrate a working knowledge of HubSpot or similar CRM systems Positivity, high energy, drive and hunger to exceed Strong verbal, written communication and presentation skills Able to successfully work remotely whilst contributing to a dynamic team Use of initiative and ability to overcome sales buying barriers Benefits Competitive Salary package On the job training and ongoing support Opportunity for advancement in a growth organization Team culture Pension scheme Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Sep 04, 2025
Full time
THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE Reporting to the Sales Director, you will identify and target commercial and education sectors where there is an opportunity to embed Apprenticeships into the workplace. To generate new business opportunities to support the growth of sales revenue across the business in line with agreed sales targets. Arrange and conduct meetings via virtual communication platforms and when circumstances allow, face to face in the workplace. Main duties: Generate and develop new business appointments and opportunities via outbound calling, emails and social media Develop a clear understanding of different sector requirements and how our Apprenticeship programmes deliver value to these markets to include managed service providers (MSP) and the education sector Establish up sell and or cross sell opportunities Achieve agreed activity levels and sales targets Work closely with the Managing Director on sector led telesales campaigns Knowledge/Skills: Experience in selling to the Apprenticeship market Proven track records of new business generation over the telephone/digital media Ability to turn complex solutions into an understandable value proposition Experience of nurturing relationships to grow revenue streams Ability to operate at all levels Solid commercial awareness Able to demonstrate a working knowledge of HubSpot or similar CRM systems Positivity, high energy, drive and hunger to exceed Strong verbal, written communication and presentation skills Able to successfully work remotely whilst contributing to a dynamic team Use of initiative and ability to overcome sales buying barriers Benefits Competitive Salary package On the job training and ongoing support Opportunity for advancement in a growth organization Team culture Pension scheme Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax, Housing Benefit, Business Rates, and all related statutory functions. You'll play a central role in managing staff across different sites, overseeing systems integrity, and ensuring performance and compliance are maintained to the highest standard. The Role Lead the systems administration, IT processes, and data control functions across the Revenues & Benefits Shared Service. Oversee the secure and effective operation of housing benefit, council tax, and NNDR systems. Ensure smooth delivery of year-end processes, system updates and legislative changes across software platforms. Manage the front-facing customer support, visiting officer, and inspector teams, as well as remote staff. Control and monitor system access, user permissions, and reporting for all business-critical systems. Liaise with software suppliers, internal IT, and audit teams to resolve issues and implement improvements. Manage all aspects of system testing, disaster recovery planning, scheduler management, and system housekeeping. Ensure compliance with Data Protection, Gov Connect, and related statutory regulations. Provide management reports, performance updates, and contribute to continuous service improvement. Deputise for the Head of Service as required and contribute to shared service growth opportunities. Key Requirements Significant experience (5+ years) in managing Revenues or Benefits services in a local authority setting. Strong working knowledge of Revenues and Benefits software systems and reporting tools. Skilled in managing multidisciplinary teams across multiple sites and working environments. Proven ability to deliver effective system administration, testing, release management and support. Experience managing large-scale system upgrades, year-end routines, and performance reporting. Confident working with internal/external auditors and government agencies (e.g. DWP, VOA). IRRV Technician qualification or equivalent experience strongly preferred. Excellent communication and leadership skills with a strong focus on service delivery. What you need to do now If you meet the criteria and are available at short notice, please apply with your latest CV. For a confidential chat about the role, click APPLY NOW or contact us directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 04, 2025
Contractor
We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax, Housing Benefit, Business Rates, and all related statutory functions. You'll play a central role in managing staff across different sites, overseeing systems integrity, and ensuring performance and compliance are maintained to the highest standard. The Role Lead the systems administration, IT processes, and data control functions across the Revenues & Benefits Shared Service. Oversee the secure and effective operation of housing benefit, council tax, and NNDR systems. Ensure smooth delivery of year-end processes, system updates and legislative changes across software platforms. Manage the front-facing customer support, visiting officer, and inspector teams, as well as remote staff. Control and monitor system access, user permissions, and reporting for all business-critical systems. Liaise with software suppliers, internal IT, and audit teams to resolve issues and implement improvements. Manage all aspects of system testing, disaster recovery planning, scheduler management, and system housekeeping. Ensure compliance with Data Protection, Gov Connect, and related statutory regulations. Provide management reports, performance updates, and contribute to continuous service improvement. Deputise for the Head of Service as required and contribute to shared service growth opportunities. Key Requirements Significant experience (5+ years) in managing Revenues or Benefits services in a local authority setting. Strong working knowledge of Revenues and Benefits software systems and reporting tools. Skilled in managing multidisciplinary teams across multiple sites and working environments. Proven ability to deliver effective system administration, testing, release management and support. Experience managing large-scale system upgrades, year-end routines, and performance reporting. Confident working with internal/external auditors and government agencies (e.g. DWP, VOA). IRRV Technician qualification or equivalent experience strongly preferred. Excellent communication and leadership skills with a strong focus on service delivery. What you need to do now If you meet the criteria and are available at short notice, please apply with your latest CV. For a confidential chat about the role, click APPLY NOW or contact us directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Our Public Sector client is looking to recruit a Transport Solutions Assistant. Responsibilities To support the delivery of a wide range of specialised transport, including specialist home to school transport, Youth offending, CFCS, Adult Social Care and Respite short breaks providing solutions for internal and external clients. To monitor contract performance, including site visits and to investigate issues reported by service users or clients. To ensure that National and County Council safeguarding and child protection measures are followed. To be responsible for the procurement and evaluation of best value ad-hoc transport for client departments. To be responsible for the evaluation of Direct Travel Assistance Payments (DTAP) to parents and carers To review and analyse contract performance and practice against agreed specification or service level agreements and to assist in service reviews and wider opportunities for efficiency savings including site visits across the County To identify savings where ad hoc contracts may be converted to longer term contracts generating savings through efficient procurement To be responsible for ensuring all service users have a certified Transport Care Plan where required through liaison with care professionals and schools Assess service development opportunities in conjunction with colleagues, clients, members of the public and other stakeholders Using bespoke software systems to maintain accurate financial and client information and to create reports as required. To verify payments to suppliers and clients and to monitor revenue returns where appropriate. To support the Transport Officers in delivering the service priorities and to deputise for the Officers when required. To deal directly with clients and suppliers with a high level of customer care. The ideal candidate will have the following skills and experience Strong communication and administration skills Knowledge of public transport legislation Understanding of passenger transport Working in a team environment Strong negotiation skills Familiarity and experience in public transport, whether this is in the government, charitable or commercial sector. The role will hybrid working based including home working and office attendance in West Bridgford. If this role is of interest or you would like to find out more please apply today for immediate consideration.
Sep 01, 2025
Contractor
Our Public Sector client is looking to recruit a Transport Solutions Assistant. Responsibilities To support the delivery of a wide range of specialised transport, including specialist home to school transport, Youth offending, CFCS, Adult Social Care and Respite short breaks providing solutions for internal and external clients. To monitor contract performance, including site visits and to investigate issues reported by service users or clients. To ensure that National and County Council safeguarding and child protection measures are followed. To be responsible for the procurement and evaluation of best value ad-hoc transport for client departments. To be responsible for the evaluation of Direct Travel Assistance Payments (DTAP) to parents and carers To review and analyse contract performance and practice against agreed specification or service level agreements and to assist in service reviews and wider opportunities for efficiency savings including site visits across the County To identify savings where ad hoc contracts may be converted to longer term contracts generating savings through efficient procurement To be responsible for ensuring all service users have a certified Transport Care Plan where required through liaison with care professionals and schools Assess service development opportunities in conjunction with colleagues, clients, members of the public and other stakeholders Using bespoke software systems to maintain accurate financial and client information and to create reports as required. To verify payments to suppliers and clients and to monitor revenue returns where appropriate. To support the Transport Officers in delivering the service priorities and to deputise for the Officers when required. To deal directly with clients and suppliers with a high level of customer care. The ideal candidate will have the following skills and experience Strong communication and administration skills Knowledge of public transport legislation Understanding of passenger transport Working in a team environment Strong negotiation skills Familiarity and experience in public transport, whether this is in the government, charitable or commercial sector. The role will hybrid working based including home working and office attendance in West Bridgford. If this role is of interest or you would like to find out more please apply today for immediate consideration.
Description Our local government clients are recruiting a Revenues Officer to deliver billing, collection, and recovery services for Council Tax and Business Rates, providing support to its residents. The role spans both the Revenues service and the Welfare & Benefits service. Hybrid is optional; however, fully remote is also accepted. Your key responsibilities will include: Responsible for administering Housing Benefit and Council Tax Support scheme following Government legislation, case law and local policy and in doing so, contribute to the provision of financial support for the most vulnerable members of the community. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ, Diploma, relevant degree or relevant experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Knowledge of legislation and practice for either revenues and benefits administration or both, with skills to interpret and apply new legislation to the Council as required Awareness of confidentiality about personal information, regarding the Data Protection Act. Demonstrable evidence of experience in undertaking a role where the use of technology and software packages was a feature of that role Excellent communication skills written & oral: used to communicate clearly & concisely, recognising & understanding the feelings & concerns of others, including members of the public, colleagues & official bodies. IT skills that allow navigation and optimum benefit from technology-based systems to a high standard. Ability to schedule workloads to meet deadlines and priorities. Ability to use initiative & solve problems using decision-making skills Experience of delivering a Technical Support & Controls function, with technical expertise in the software utilised by either revenues & benefits or both. Experience of undertaking bulk processes for revenues and/or benefits, including annual billing/uprating, direct debit and payment management and all batch process set up. Strategically, be proactive, solve problems and make decisions Ability to meet objectives and targets to deliver continuous improvement Essential Compliance Requirements 3 Years References A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Sep 01, 2025
Contractor
Description Our local government clients are recruiting a Revenues Officer to deliver billing, collection, and recovery services for Council Tax and Business Rates, providing support to its residents. The role spans both the Revenues service and the Welfare & Benefits service. Hybrid is optional; however, fully remote is also accepted. Your key responsibilities will include: Responsible for administering Housing Benefit and Council Tax Support scheme following Government legislation, case law and local policy and in doing so, contribute to the provision of financial support for the most vulnerable members of the community. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ, Diploma, relevant degree or relevant experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Knowledge of legislation and practice for either revenues and benefits administration or both, with skills to interpret and apply new legislation to the Council as required Awareness of confidentiality about personal information, regarding the Data Protection Act. Demonstrable evidence of experience in undertaking a role where the use of technology and software packages was a feature of that role Excellent communication skills written & oral: used to communicate clearly & concisely, recognising & understanding the feelings & concerns of others, including members of the public, colleagues & official bodies. IT skills that allow navigation and optimum benefit from technology-based systems to a high standard. Ability to schedule workloads to meet deadlines and priorities. Ability to use initiative & solve problems using decision-making skills Experience of delivering a Technical Support & Controls function, with technical expertise in the software utilised by either revenues & benefits or both. Experience of undertaking bulk processes for revenues and/or benefits, including annual billing/uprating, direct debit and payment management and all batch process set up. Strategically, be proactive, solve problems and make decisions Ability to meet objectives and targets to deliver continuous improvement Essential Compliance Requirements 3 Years References A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Revenues & Benefits Quality Assurance Officer Location: High Street, Esher, KT10 9SD Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 21.89 per hour Job Ref: OR11666 Main Purpose of the Role To assist the Quality Assurance Manager in providing Quality Assurance in Benefits and Local Taxation. This will include property inspection, benefit appeals, review of benefit assessment, and provision of training to Customer Services on policy interpretation, particularly benefit claims. Specific Duties and Responsibilities Maintain a good knowledge of relevant legislation and court cases related to the Benefits and Local Taxation function of a Local Authority. Utilize good communication and negotiation skills to handle difficult situations tactfully and assertively. Possess good IT skills, with previous experience using Revenues and Benefits software (preferably Academy) being advantageous. Assist the Quality Assurance Manager with the Quality Assurance of Housing Benefits and Local Taxation. Conduct property inspections for Council Tax and Business Rates to ensure the accuracy of the Council tax database. Prepare information for and represent the Authority at Tribunals. Respond to complaints and attend valuation tribunals. Implement process changes and provide training on Benefits and Local Taxation to officers within the customer services team, including benefit assessors. Conduct and Expectations We expect the highest standards of conduct from our employees, and at all times you must carry out your duties with integrity and in accordance with the Code of Conduct for employees. Equal Opportunities We have a strong commitment to achieving equality of opportunity and expect all employees to implement and promote our policy in their own work. Health and Safety We are committed to a healthy and safe working environment and expect all employees to implement and promote its policy in all aspects of their work. Data Protection and Confidentiality You will have regard for the duty of care owed to personal data and sensitive personal data, ensuring adherence to the Data Protection Act and the Council s Information Security Policy. We are committed to maintaining the privacy of all staff and customers, expecting all staff to handle personal information sensitively and professionally. Talent Development We have a talent development programme that includes regular one-to-ones, mid-year reviews, end-of-year performance reviews, and a strong and varied learning and development programme. You will be expected to get involved in this talent programme to ensure you are performing at the highest level. Person Specification Please read the details carefully before completing your application form. This form lists the essential requirements needed for the job. Your application will be considered based on the essential knowledge, skills, abilities, education, and experience required for the job, and candidates will be selected for interview on this basis. Education to GCSE, O Level or equivalent. Familiarity with a computerised system and updating records in a live environment. Experience working with legislative/administrative or other rules/regulations and interpreting these in individual circumstances. Experience working with a wide range of complex data and adapting its presentation for different audiences. Experience working in a Quality Assurance or equivalent environment (desirable). Ability to deal diplomatically, build, and maintain relationships with internal and external customers. Knowledge of Local Taxation or Housing Benefit (desirable). Ability to use own initiative to identify and source information. Ability to effectively manage one's own work, ensuring a high standard of professional competence and accuracy, and that targets are met. Organized and able to maintain clear, accurate records of information sources. Use of Microsoft Office to an intermediate standard, particularly Excel. Special Requirements Access to a suitable vehicle. A Basic DBS disclosure is required for this position. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contractor
Revenues & Benefits Quality Assurance Officer Location: High Street, Esher, KT10 9SD Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 21.89 per hour Job Ref: OR11666 Main Purpose of the Role To assist the Quality Assurance Manager in providing Quality Assurance in Benefits and Local Taxation. This will include property inspection, benefit appeals, review of benefit assessment, and provision of training to Customer Services on policy interpretation, particularly benefit claims. Specific Duties and Responsibilities Maintain a good knowledge of relevant legislation and court cases related to the Benefits and Local Taxation function of a Local Authority. Utilize good communication and negotiation skills to handle difficult situations tactfully and assertively. Possess good IT skills, with previous experience using Revenues and Benefits software (preferably Academy) being advantageous. Assist the Quality Assurance Manager with the Quality Assurance of Housing Benefits and Local Taxation. Conduct property inspections for Council Tax and Business Rates to ensure the accuracy of the Council tax database. Prepare information for and represent the Authority at Tribunals. Respond to complaints and attend valuation tribunals. Implement process changes and provide training on Benefits and Local Taxation to officers within the customer services team, including benefit assessors. Conduct and Expectations We expect the highest standards of conduct from our employees, and at all times you must carry out your duties with integrity and in accordance with the Code of Conduct for employees. Equal Opportunities We have a strong commitment to achieving equality of opportunity and expect all employees to implement and promote our policy in their own work. Health and Safety We are committed to a healthy and safe working environment and expect all employees to implement and promote its policy in all aspects of their work. Data Protection and Confidentiality You will have regard for the duty of care owed to personal data and sensitive personal data, ensuring adherence to the Data Protection Act and the Council s Information Security Policy. We are committed to maintaining the privacy of all staff and customers, expecting all staff to handle personal information sensitively and professionally. Talent Development We have a talent development programme that includes regular one-to-ones, mid-year reviews, end-of-year performance reviews, and a strong and varied learning and development programme. You will be expected to get involved in this talent programme to ensure you are performing at the highest level. Person Specification Please read the details carefully before completing your application form. This form lists the essential requirements needed for the job. Your application will be considered based on the essential knowledge, skills, abilities, education, and experience required for the job, and candidates will be selected for interview on this basis. Education to GCSE, O Level or equivalent. Familiarity with a computerised system and updating records in a live environment. Experience working with legislative/administrative or other rules/regulations and interpreting these in individual circumstances. Experience working with a wide range of complex data and adapting its presentation for different audiences. Experience working in a Quality Assurance or equivalent environment (desirable). Ability to deal diplomatically, build, and maintain relationships with internal and external customers. Knowledge of Local Taxation or Housing Benefit (desirable). Ability to use own initiative to identify and source information. Ability to effectively manage one's own work, ensuring a high standard of professional competence and accuracy, and that targets are met. Organized and able to maintain clear, accurate records of information sources. Use of Microsoft Office to an intermediate standard, particularly Excel. Special Requirements Access to a suitable vehicle. A Basic DBS disclosure is required for this position. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
