We are working in partnership with a Local Authority to recruit an experienced Accommodation Officer to support the effective management of a diverse portfolio of council-owned and privately managed properties. This role offers an excellent opportunity for a property or lettings professional with strong tenancy management and customer service skills to make a meaningful impact within the community. Key Responsibilities: Handle tenant and landlord enquiries via phone, email, and in person Conduct regular property inspections to ensure compliance with standards Manage the check-in and check-out process, including inventories and documentation Coordinate repairs and maintenance with internal teams and external contractors Maintain accurate records of all property and tenancy activity Collect and manage rent payments and handle arrears appropriately Respond to complaints, issue warnings, and escalate enforcement actions when required Work collaboratively as part of a multi-skilled team to deliver effective housing solutions Ensure compliance with all relevant housing legislation and council procedures Essential Requirements: Previous experience in lettings or property management Strong knowledge of the residential lettings process and relevant legislation Excellent organisational and administrative skills Confident communicator with a customer-focused approach Strong understanding of professional boundaries and safeguarding practices Full UK driving licence and access to a vehicle insured for work purposes Desirable: CIH qualification or equivalent in housing or property management Experience working with a Local Authority or in a social housing setting Knowledge of the Housing Act 1996 (as amended) Familiarity with Equalities legislation and support work practices Location: The role is predominantly based in West Devon, covering Tavistock and surrounding areas, with some travel required to South Hams. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 04, 2025
Contractor
We are working in partnership with a Local Authority to recruit an experienced Accommodation Officer to support the effective management of a diverse portfolio of council-owned and privately managed properties. This role offers an excellent opportunity for a property or lettings professional with strong tenancy management and customer service skills to make a meaningful impact within the community. Key Responsibilities: Handle tenant and landlord enquiries via phone, email, and in person Conduct regular property inspections to ensure compliance with standards Manage the check-in and check-out process, including inventories and documentation Coordinate repairs and maintenance with internal teams and external contractors Maintain accurate records of all property and tenancy activity Collect and manage rent payments and handle arrears appropriately Respond to complaints, issue warnings, and escalate enforcement actions when required Work collaboratively as part of a multi-skilled team to deliver effective housing solutions Ensure compliance with all relevant housing legislation and council procedures Essential Requirements: Previous experience in lettings or property management Strong knowledge of the residential lettings process and relevant legislation Excellent organisational and administrative skills Confident communicator with a customer-focused approach Strong understanding of professional boundaries and safeguarding practices Full UK driving licence and access to a vehicle insured for work purposes Desirable: CIH qualification or equivalent in housing or property management Experience working with a Local Authority or in a social housing setting Knowledge of the Housing Act 1996 (as amended) Familiarity with Equalities legislation and support work practices Location: The role is predominantly based in West Devon, covering Tavistock and surrounding areas, with some travel required to South Hams. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Homelessness Prevention and Housing Advice Seek to prevent homelessness arising wherever possible by working with people at risk of becoming homeless, ensuring that timely advice and assistance is provided on a range of complex issues, using innovative and cost effective solutions to support a preventative approach to homelessness. Thereby minimising the impact to the client and the Council. Receive applications for assistance from persons who may be threatened with homelessness, taking all action required or appropriate in accordance with the homelessness legislation. This will include making decisions in consultation with senior Housing Needs staff regarding the Council's prevention duties to such applicants under the Homelessness Reduction Act 2017. Respond to and deal with referrals received from public bodies in relation to those who may be threatened with homelessness under the "Duty to Refer" in a timely and effective manner in order to prevent homelessness as detailed above. Work closely with Housing Association landlords to ensure "commitment to refer" is complied with, so that proactive early intervention work is undertaken, resulting in effective homelessness prevention from social housing. Assess the client's housing needs and identify problems causing potential homelessness and provide tailored solutions, advice and assistance to enable them to sustain their existing accommodation or achieve a planned move to alternative accommodation whilst managing their expectations around the solutions available. Carry out home visits where appropriate in an attempt to mediate between households who are at risk of homelessness. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 04, 2025
Contractor
Homelessness Prevention and Housing Advice Seek to prevent homelessness arising wherever possible by working with people at risk of becoming homeless, ensuring that timely advice and assistance is provided on a range of complex issues, using innovative and cost effective solutions to support a preventative approach to homelessness. Thereby minimising the impact to the client and the Council. Receive applications for assistance from persons who may be threatened with homelessness, taking all action required or appropriate in accordance with the homelessness legislation. This will include making decisions in consultation with senior Housing Needs staff regarding the Council's prevention duties to such applicants under the Homelessness Reduction Act 2017. Respond to and deal with referrals received from public bodies in relation to those who may be threatened with homelessness under the "Duty to Refer" in a timely and effective manner in order to prevent homelessness as detailed above. Work closely with Housing Association landlords to ensure "commitment to refer" is complied with, so that proactive early intervention work is undertaken, resulting in effective homelessness prevention from social housing. Assess the client's housing needs and identify problems causing potential homelessness and provide tailored solutions, advice and assistance to enable them to sustain their existing accommodation or achieve a planned move to alternative accommodation whilst managing their expectations around the solutions available. Carry out home visits where appropriate in an attempt to mediate between households who are at risk of homelessness. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Performance and Data Manager Adecco - Housing are delighted to be assisting a housing provider to recruit a Performance and Data Manager who will be responsible for managing performance information systems , including the analysis of service performance data . The role oversees data collection, data integrity, & the triangulation of data to produce in-depth insights. This includes preparing reports for the Executive and Senior Management Team, the Board, Committees, and for statutory submissions. Location: London - Head Office (with regular travel to local housing centres) Grade/Salary: 44,408 - 49,972 Direct Reports: None Contract Type: Permanent / Full-Time (35 hours per week) Key Responsibilities 1. Performance Management Monitor and analyse service performance through KPIs, identifying trends and benchmarking against comparable housing providers. Maintain up-to-date knowledge of performance requirements for key areas of business activity. Produce performance reports for the Executive and Senior Management Team, working with Heads of Service to track improvement plans and support understanding of achievements and risks, identifying areas for improvement. 2. Partnership Working Maintain effective working relationships with colleagues, professional peers, and service users. Identify appropriate peer groups and comparative data sources to enable the Board and Committees to assess performance. Collaborate with internal stakeholders to communicate performance findings and learning outcomes and supporting colleagues in understanding and using organisational data effectively. Ensure sensitivity to the diverse needs of the communities served, applying the organisation's equal opportunity principles. 3. Data Management Develop and oversee data management systems across the organisation. Carry out spot audits of tenant-facing services to test data integrity. Provide accurate data and insight to support service reviews and decision-making. Present data in accessible, clear formats for colleagues, Board members, and Committees. Triangulate data from multiple sources to identify patterns and outcomes, producing deep-dive analysis where required. Address data inconsistencies in liaison with IT and relevant teams. Act as the Data Protection Officer, ensuring compliance with data protection and privacy legislation. 4. Continuous Improvement Attend relevant conferences and good practice forums. Support Heads of Service in setting ambitious yet achievable targets that reflect a commitment to service improvement. Use resident feedback and data analysis to inform performance targets and improvement plans. Lead or support ad hoc insight projects to identify opportunities, risks, and improvements. 5. Regulatory Compliance Ensure targets align with regulatory expectations, Ombudsman recommendations, and statutory requirements. Embed recognised good practice in all performance and reporting activities. Person Specification Education & Qualifications Good standard of education (GCSEs or equivalent). Evidence of continued professional development Desirable: Management qualification (e.g., ILM Level 5+). Experience Proven track record in improving service delivery. Experience presenting data in clear, visual formats and identifying trends. Experience analysing data to drive service improvement and background in not-for-profit, public sector, or regulated services. Knowledge & Skills Excellent interpersonal and communication skills. Strong data analysis and reporting abilities. Organised, with strong problem-solving and decision-making skills. Proficient in IT systems, including CRM, telephony, and Office 365. Able to work across multiple sites. At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Performance & Data Manager click 'Apply' now!
Sep 04, 2025
Full time
Performance and Data Manager Adecco - Housing are delighted to be assisting a housing provider to recruit a Performance and Data Manager who will be responsible for managing performance information systems , including the analysis of service performance data . The role oversees data collection, data integrity, & the triangulation of data to produce in-depth insights. This includes preparing reports for the Executive and Senior Management Team, the Board, Committees, and for statutory submissions. Location: London - Head Office (with regular travel to local housing centres) Grade/Salary: 44,408 - 49,972 Direct Reports: None Contract Type: Permanent / Full-Time (35 hours per week) Key Responsibilities 1. Performance Management Monitor and analyse service performance through KPIs, identifying trends and benchmarking against comparable housing providers. Maintain up-to-date knowledge of performance requirements for key areas of business activity. Produce performance reports for the Executive and Senior Management Team, working with Heads of Service to track improvement plans and support understanding of achievements and risks, identifying areas for improvement. 2. Partnership Working Maintain effective working relationships with colleagues, professional peers, and service users. Identify appropriate peer groups and comparative data sources to enable the Board and Committees to assess performance. Collaborate with internal stakeholders to communicate performance findings and learning outcomes and supporting colleagues in understanding and using organisational data effectively. Ensure sensitivity to the diverse needs of the communities served, applying the organisation's equal opportunity principles. 3. Data Management Develop and oversee data management systems across the organisation. Carry out spot audits of tenant-facing services to test data integrity. Provide accurate data and insight to support service reviews and decision-making. Present data in accessible, clear formats for colleagues, Board members, and Committees. Triangulate data from multiple sources to identify patterns and outcomes, producing deep-dive analysis where required. Address data inconsistencies in liaison with IT and relevant teams. Act as the Data Protection Officer, ensuring compliance with data protection and privacy legislation. 4. Continuous Improvement Attend relevant conferences and good practice forums. Support Heads of Service in setting ambitious yet achievable targets that reflect a commitment to service improvement. Use resident feedback and data analysis to inform performance targets and improvement plans. Lead or support ad hoc insight projects to identify opportunities, risks, and improvements. 5. Regulatory Compliance Ensure targets align with regulatory expectations, Ombudsman recommendations, and statutory requirements. Embed recognised good practice in all performance and reporting activities. Person Specification Education & Qualifications Good standard of education (GCSEs or equivalent). Evidence of continued professional development Desirable: Management qualification (e.g., ILM Level 5+). Experience Proven track record in improving service delivery. Experience presenting data in clear, visual formats and identifying trends. Experience analysing data to drive service improvement and background in not-for-profit, public sector, or regulated services. Knowledge & Skills Excellent interpersonal and communication skills. Strong data analysis and reporting abilities. Organised, with strong problem-solving and decision-making skills. Proficient in IT systems, including CRM, telephony, and Office 365. Able to work across multiple sites. At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Performance & Data Manager click 'Apply' now!
Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Homeless Intervention and Prevention Team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives. About the Role This position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership. Complaints Officer Public Sector - Local Authority Temporary Role - 6 months with possible extension Full Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - 2 days per week in office (based in Croydon) IT equipment provided ASAP start Key Responsibilities Lead and manage Housing Needs complaints, ensuring adherence to corporate policies and timelines. Investigate and respond to complex complaints, including Stage 2 and Ombudsman cases. Provide expert advice on complaint resolution, including compensation recommendations. Support continuous improvement of complaints systems and processes. Coach and develop staff to embed a positive complaints culture. Collaborate with internal and external stakeholders to ensure effective complaint resolution. Monitor and oversee action plans arising from Ombudsman findings. Maintain up-to-date knowledge of housing legislation and best practices. What We're Looking For Essential Knowledge & Experience: Strong understanding of local government complaints processes. Experience in Housing Needs or similar setting. Knowledge of housing legislation and complaint handling codes. Proven track record in managing complex complaints and delivering service improvements. Skills & Abilities: Excellent analytical and problem-solving skills. Strong written and verbal communication. Ability to influence and collaborate across teams. Resilience and adaptability in a fast-paced environment. Commitment to equality, diversity, and customer service excellence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 04, 2025
Contractor
Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Homeless Intervention and Prevention Team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives. About the Role This position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership. Complaints Officer Public Sector - Local Authority Temporary Role - 6 months with possible extension Full Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - 2 days per week in office (based in Croydon) IT equipment provided ASAP start Key Responsibilities Lead and manage Housing Needs complaints, ensuring adherence to corporate policies and timelines. Investigate and respond to complex complaints, including Stage 2 and Ombudsman cases. Provide expert advice on complaint resolution, including compensation recommendations. Support continuous improvement of complaints systems and processes. Coach and develop staff to embed a positive complaints culture. Collaborate with internal and external stakeholders to ensure effective complaint resolution. Monitor and oversee action plans arising from Ombudsman findings. Maintain up-to-date knowledge of housing legislation and best practices. What We're Looking For Essential Knowledge & Experience: Strong understanding of local government complaints processes. Experience in Housing Needs or similar setting. Knowledge of housing legislation and complaint handling codes. Proven track record in managing complex complaints and delivering service improvements. Skills & Abilities: Excellent analytical and problem-solving skills. Strong written and verbal communication. Ability to influence and collaborate across teams. Resilience and adaptability in a fast-paced environment. Commitment to equality, diversity, and customer service excellence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team, providing high-quality housing advice and support in line with current legislation and council policy. Day to Day Duties: Good working knowledge of relevant housing legislations (HRA 2017). Experience in carrying out Section 184 decisions. Experience in handling a caseload. Providing advice and assistance to customers on housing options in order to prevent homelessness and minimise housing need. Requirements i.e. qualifications/experience 4 years Senior Housing Options' exp. Housing Act 1996 Part VI/VII. Section 184 experience. HOPE experience needed. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 04, 2025
Contractor
A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team, providing high-quality housing advice and support in line with current legislation and council policy. Day to Day Duties: Good working knowledge of relevant housing legislations (HRA 2017). Experience in carrying out Section 184 decisions. Experience in handling a caseload. Providing advice and assistance to customers on housing options in order to prevent homelessness and minimise housing need. Requirements i.e. qualifications/experience 4 years Senior Housing Options' exp. Housing Act 1996 Part VI/VII. Section 184 experience. HOPE experience needed. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax, Housing Benefit, Business Rates, and all related statutory functions. You'll play a central role in managing staff across different sites, overseeing systems integrity, and ensuring performance and compliance are maintained to the highest standard. The Role Lead the systems administration, IT processes, and data control functions across the Revenues & Benefits Shared Service. Oversee the secure and effective operation of housing benefit, council tax, and NNDR systems. Ensure smooth delivery of year-end processes, system updates and legislative changes across software platforms. Manage the front-facing customer support, visiting officer, and inspector teams, as well as remote staff. Control and monitor system access, user permissions, and reporting for all business-critical systems. Liaise with software suppliers, internal IT, and audit teams to resolve issues and implement improvements. Manage all aspects of system testing, disaster recovery planning, scheduler management, and system housekeeping. Ensure compliance with Data Protection, Gov Connect, and related statutory regulations. Provide management reports, performance updates, and contribute to continuous service improvement. Deputise for the Head of Service as required and contribute to shared service growth opportunities. Key Requirements Significant experience (5+ years) in managing Revenues or Benefits services in a local authority setting. Strong working knowledge of Revenues and Benefits software systems and reporting tools. Skilled in managing multidisciplinary teams across multiple sites and working environments. Proven ability to deliver effective system administration, testing, release management and support. Experience managing large-scale system upgrades, year-end routines, and performance reporting. Confident working with internal/external auditors and government agencies (e.g. DWP, VOA). IRRV Technician qualification or equivalent experience strongly preferred. Excellent communication and leadership skills with a strong focus on service delivery. What you need to do now If you meet the criteria and are available at short notice, please apply with your latest CV. For a confidential chat about the role, click APPLY NOW or contact us directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 04, 2025
Contractor
We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax, Housing Benefit, Business Rates, and all related statutory functions. You'll play a central role in managing staff across different sites, overseeing systems integrity, and ensuring performance and compliance are maintained to the highest standard. The Role Lead the systems administration, IT processes, and data control functions across the Revenues & Benefits Shared Service. Oversee the secure and effective operation of housing benefit, council tax, and NNDR systems. Ensure smooth delivery of year-end processes, system updates and legislative changes across software platforms. Manage the front-facing customer support, visiting officer, and inspector teams, as well as remote staff. Control and monitor system access, user permissions, and reporting for all business-critical systems. Liaise with software suppliers, internal IT, and audit teams to resolve issues and implement improvements. Manage all aspects of system testing, disaster recovery planning, scheduler management, and system housekeeping. Ensure compliance with Data Protection, Gov Connect, and related statutory regulations. Provide management reports, performance updates, and contribute to continuous service improvement. Deputise for the Head of Service as required and contribute to shared service growth opportunities. Key Requirements Significant experience (5+ years) in managing Revenues or Benefits services in a local authority setting. Strong working knowledge of Revenues and Benefits software systems and reporting tools. Skilled in managing multidisciplinary teams across multiple sites and working environments. Proven ability to deliver effective system administration, testing, release management and support. Experience managing large-scale system upgrades, year-end routines, and performance reporting. Confident working with internal/external auditors and government agencies (e.g. DWP, VOA). IRRV Technician qualification or equivalent experience strongly preferred. Excellent communication and leadership skills with a strong focus on service delivery. What you need to do now If you meet the criteria and are available at short notice, please apply with your latest CV. For a confidential chat about the role, click APPLY NOW or contact us directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Are you passionate about making a direct impact in the lives of people at risk of homelessness? A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team on an 8-month contract, providing high-quality housing advice and support in line with current legislation and council policy. Key Responsibilities: Provide professional, sensitive, and confidential housing advice to customers at risk of homelessness. Conduct initial assessments of applicants contacting the council by phone, in writing, or via public body referrals. Determine eligibility for assistance and assess whether applicants are homeless or threatened with homelessness within 56 days. Issue formal written notifications to applicants on homelessness status. Refer eligible applicants to the Senior Housing Options Officer (Prevention and Relief) for further support. Offer general housing advice to applicants not at immediate risk, including guidance on applying for social housing. Stay up to date with housing legislation, case law, and welfare benefit changes that may impact advice provided. Requirements: Previous experience in a housing options or homelessness prevention role within a local authority or similar setting. Strong working knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Part VII, and related legislation. Excellent communication and decision-making skills. Ability to manage sensitive cases with professionalism and discretion. This is an excellent opportunity to join a proactive Housing team and play a key role in preventing homelessness in your community. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 04, 2025
Contractor
Are you passionate about making a direct impact in the lives of people at risk of homelessness? A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team on an 8-month contract, providing high-quality housing advice and support in line with current legislation and council policy. Key Responsibilities: Provide professional, sensitive, and confidential housing advice to customers at risk of homelessness. Conduct initial assessments of applicants contacting the council by phone, in writing, or via public body referrals. Determine eligibility for assistance and assess whether applicants are homeless or threatened with homelessness within 56 days. Issue formal written notifications to applicants on homelessness status. Refer eligible applicants to the Senior Housing Options Officer (Prevention and Relief) for further support. Offer general housing advice to applicants not at immediate risk, including guidance on applying for social housing. Stay up to date with housing legislation, case law, and welfare benefit changes that may impact advice provided. Requirements: Previous experience in a housing options or homelessness prevention role within a local authority or similar setting. Strong working knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Part VII, and related legislation. Excellent communication and decision-making skills. Ability to manage sensitive cases with professionalism and discretion. This is an excellent opportunity to join a proactive Housing team and play a key role in preventing homelessness in your community. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Senior Tenancy Support Officer Full Time, 37 Hours per week Rugby, Warwickshire 21.14 - 27.64 per hour Temporary ongoing contract - minimum 3 months Sellick Partnership Ltd are currently recruiting for a Senior Tenancy Support Officer to join one of our Rugby based clients on a full time, temporary contract. Daily duties of the Senior Tenancy Support Officer: To take the lead on behalf of legal proceedings around tenancy enforcement on all aspects of Housing Management with regards to Independent Living tenancies Provide supervision, assistance and guidance to the Housing Management Team as whole around further action to be taken or not taken in an effort to sustain tenancies Conduct final reviews and analyse individual tenancies, tenants and actions taken in an effort to sustain tenancies Make recommendations to case officers around the next steps to be taken To lead and support the delivery of all housing management functions for Independent Living Essential requirements for the Senior Tenancy Support Officer: Previously worked within a Housing Management position Willing to undergo a basic DBS check Hold a full UK Drivers License and access to own vehicle If you are interested in the role of the Senior Tenancy Support Officer please apply now, for more information contact Harry Rigby at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Sep 04, 2025
Seasonal
Senior Tenancy Support Officer Full Time, 37 Hours per week Rugby, Warwickshire 21.14 - 27.64 per hour Temporary ongoing contract - minimum 3 months Sellick Partnership Ltd are currently recruiting for a Senior Tenancy Support Officer to join one of our Rugby based clients on a full time, temporary contract. Daily duties of the Senior Tenancy Support Officer: To take the lead on behalf of legal proceedings around tenancy enforcement on all aspects of Housing Management with regards to Independent Living tenancies Provide supervision, assistance and guidance to the Housing Management Team as whole around further action to be taken or not taken in an effort to sustain tenancies Conduct final reviews and analyse individual tenancies, tenants and actions taken in an effort to sustain tenancies Make recommendations to case officers around the next steps to be taken To lead and support the delivery of all housing management functions for Independent Living Essential requirements for the Senior Tenancy Support Officer: Previously worked within a Housing Management position Willing to undergo a basic DBS check Hold a full UK Drivers License and access to own vehicle If you are interested in the role of the Senior Tenancy Support Officer please apply now, for more information contact Harry Rigby at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Housing Options Officer Location: Wallfields, Hertford, SG13 8EQ Start Date: ASAP Contract Duration: 3+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £15.71 per hour Job Ref: OR12426 Job Responsibilities Provide housing advice and assistance to customers in line with current legislation and council policy, ensuring a professional, sensitive, and confidential service. Conduct initial assessments of applicants in housing need who approach the council via telephone, in writing, by email, or through referrals from other public bodies. Determine eligibility for assistance and assess if applicants are homeless or threatened with homelessness within 56 days, and notify applicants in writing. Schedule appointments for individuals who are homeless or at risk of homelessness within 56 days and refer them to the Senior Housing Options Officer (Prevention and Relief). Provide housing advice to those not homeless or threatened with homelessness within 56 days, in accordance with current legislation and council policy, including assistance with social housing applications. Stay informed about changes in legislation, case law, and eligibility for benefits that may impact the advice and information provided. Person Specifications Applicants should demonstrate the following: Strong understanding of housing legislation and council policies. Excellent communication skills, both written and verbal, with the ability to handle sensitive information confidentially. Ability to conduct thorough assessments and make informed decisions regarding housing needs and eligibility. Proficient in scheduling and managing appointments efficiently. Capacity to stay updated with legal and policy changes relevant to housing and social services. Experience in providing professional housing advice and support. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 03, 2025
Contractor
Housing Options Officer Location: Wallfields, Hertford, SG13 8EQ Start Date: ASAP Contract Duration: 3+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £15.71 per hour Job Ref: OR12426 Job Responsibilities Provide housing advice and assistance to customers in line with current legislation and council policy, ensuring a professional, sensitive, and confidential service. Conduct initial assessments of applicants in housing need who approach the council via telephone, in writing, by email, or through referrals from other public bodies. Determine eligibility for assistance and assess if applicants are homeless or threatened with homelessness within 56 days, and notify applicants in writing. Schedule appointments for individuals who are homeless or at risk of homelessness within 56 days and refer them to the Senior Housing Options Officer (Prevention and Relief). Provide housing advice to those not homeless or threatened with homelessness within 56 days, in accordance with current legislation and council policy, including assistance with social housing applications. Stay informed about changes in legislation, case law, and eligibility for benefits that may impact the advice and information provided. Person Specifications Applicants should demonstrate the following: Strong understanding of housing legislation and council policies. Excellent communication skills, both written and verbal, with the ability to handle sensitive information confidentially. Ability to conduct thorough assessments and make informed decisions regarding housing needs and eligibility. Proficient in scheduling and managing appointments efficiently. Capacity to stay updated with legal and policy changes relevant to housing and social services. Experience in providing professional housing advice and support. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Are you an experienced housing professional looking to take the lead in tenancy enforcement and sustainment? We are seeking a Lead Tenancy Officer to join the Housing Management Team within a local authority in the West Midlands. This is a key role responsible for leading legal proceedings relating to tenancy enforcement and supporting sustainable tenancies across both General Needs and Independent Living schemes. Key Responsibilities Tenancy Enforcement: Take the lead on all legal proceedings relating to tenancy management, including court representation and final reviews of tenancies at risk of eviction. Team Supervision: Provide daily support and guidance to Housing Officers, Independent Living Officers, and Coordinators, ensuring best practice in housing management and enforcement. Sustainment Focus: Evaluate tenancy cases, work with internal departments and external agencies, and make recommendations to prevent eviction wherever possible. Anti-Social Behaviour: Oversee high-risk ASB and neighbour dispute cases, liaising with the police and partner agencies, gathering evidence, and taking appropriate enforcement action. Multi-Agency Working: Chair case conferences and build strong links with support services to develop tailored support packages that help tenants maintain their homes. Monitoring & Reporting: Ensure accurate record-keeping, monitor performance data, and contribute to service improvement through analysis and reporting. What We're Looking For A sound understanding of housing law, tenancy enforcement, and court processes. Proven experience in managing complex tenancy cases and supervising staff. Strong interpersonal and negotiation skills with a customer-focused approach. Ability to work independently and under pressure in a fast-paced environment. A full, valid UK driving licence is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 03, 2025
Contractor
Are you an experienced housing professional looking to take the lead in tenancy enforcement and sustainment? We are seeking a Lead Tenancy Officer to join the Housing Management Team within a local authority in the West Midlands. This is a key role responsible for leading legal proceedings relating to tenancy enforcement and supporting sustainable tenancies across both General Needs and Independent Living schemes. Key Responsibilities Tenancy Enforcement: Take the lead on all legal proceedings relating to tenancy management, including court representation and final reviews of tenancies at risk of eviction. Team Supervision: Provide daily support and guidance to Housing Officers, Independent Living Officers, and Coordinators, ensuring best practice in housing management and enforcement. Sustainment Focus: Evaluate tenancy cases, work with internal departments and external agencies, and make recommendations to prevent eviction wherever possible. Anti-Social Behaviour: Oversee high-risk ASB and neighbour dispute cases, liaising with the police and partner agencies, gathering evidence, and taking appropriate enforcement action. Multi-Agency Working: Chair case conferences and build strong links with support services to develop tailored support packages that help tenants maintain their homes. Monitoring & Reporting: Ensure accurate record-keeping, monitor performance data, and contribute to service improvement through analysis and reporting. What We're Looking For A sound understanding of housing law, tenancy enforcement, and court processes. Proven experience in managing complex tenancy cases and supervising staff. Strong interpersonal and negotiation skills with a customer-focused approach. Ability to work independently and under pressure in a fast-paced environment. A full, valid UK driving licence is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're working with a busy housing provider to recruit a dedicated and customer-focused Sheltered Housing Officer. This is a key role within the Supported Housing service, responsible for delivering enhanced housing management to sheltered housing residents, ensuring their homes are safe, well-managed, and supported with the services they need to live independently. You'll be the main point of contact for residents, visitors, and partner organisations, building strong relationships and ensuring excellent day-to-day service delivery. The Role Deliver a comprehensive housing management service that helps residents maintain their tenancies, access housing services, and signpost to external support when needed. Act as the welcoming, on-site presence for residents and visitors, supporting new tenants to settle in and assisting with the moving-in process. Oversee safety and security of the building, carry out regular walkabouts and inspections, and report or arrange repairs to communal areas and residents' homes. Ensure all health and safety requirements are met, including risk assessments, fire alarm testing, and compliance with safeguarding procedures. Support and encourage resident involvement through meetings, consultation events, and clear communication of service information. Liaise with contractors, service providers, and colleagues to ensure high service standards and value for money. Maintain accurate records, manage keys securely, and ensure all data handling complies with data protection requirements. Key Requirements Experience delivering high-quality customer service, ideally within sheltered or social housing. Strong verbal and written communication skills, with the ability to work both independently and as part of a team. Organised and methodical approach, able to prioritise tasks and meet deadlines. Knowledge of sheltered housing, tenancy management, or community alarm services desirable. Confident using computerised systems and maintaining accurate administrative records. Commitment to equality, diversity, and continuous service improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .
Sep 03, 2025
Contractor
We're working with a busy housing provider to recruit a dedicated and customer-focused Sheltered Housing Officer. This is a key role within the Supported Housing service, responsible for delivering enhanced housing management to sheltered housing residents, ensuring their homes are safe, well-managed, and supported with the services they need to live independently. You'll be the main point of contact for residents, visitors, and partner organisations, building strong relationships and ensuring excellent day-to-day service delivery. The Role Deliver a comprehensive housing management service that helps residents maintain their tenancies, access housing services, and signpost to external support when needed. Act as the welcoming, on-site presence for residents and visitors, supporting new tenants to settle in and assisting with the moving-in process. Oversee safety and security of the building, carry out regular walkabouts and inspections, and report or arrange repairs to communal areas and residents' homes. Ensure all health and safety requirements are met, including risk assessments, fire alarm testing, and compliance with safeguarding procedures. Support and encourage resident involvement through meetings, consultation events, and clear communication of service information. Liaise with contractors, service providers, and colleagues to ensure high service standards and value for money. Maintain accurate records, manage keys securely, and ensure all data handling complies with data protection requirements. Key Requirements Experience delivering high-quality customer service, ideally within sheltered or social housing. Strong verbal and written communication skills, with the ability to work both independently and as part of a team. Organised and methodical approach, able to prioritise tasks and meet deadlines. Knowledge of sheltered housing, tenancy management, or community alarm services desirable. Confident using computerised systems and maintaining accurate administrative records. Commitment to equality, diversity, and continuous service improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .
Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service. To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies. To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing. Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) . For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing. To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given. Housing Options Officer Housing Options Officer Housing Options Officer Housing Options Officer
Sep 03, 2025
Contractor
Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service. To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies. To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing. Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) . For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing. To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given. Housing Options Officer Housing Options Officer Housing Options Officer Housing Options Officer
Are you a confident, strategic leader with the skills and drive to deliver transformative and impactful economic and societal change across a diverse portfolio? The Scottish Government has a unique opportunity for a Director General for Net Zero, to lead a dynamic team of five Directorates and three Executive Agencies which include 4,400 staff in five locations. This is a fantastic opportunity to lead with purpose and impact, fostering an inclusive culture where diverse talent is empowered to thrive. The purpose of this role is to forge and deliver a coherent, joined-up strategy and subsequent outcomes which bring a just transition of the economy whilst delivering transformational change across the whole of government. You will deliver the ambitious and far-reaching transformation of society and economy to achieve Net Zero targets, ensure a just transition for communities and individuals, and address the twin crises of climate change and biodiversity. Harnessing the economic opportunities of the transition to Net Zero and improving our biodiversity across both land and marine will be critical. As a key advisor to Ministers, you will offer confident evidence-based advice and will be able to connect with a wide range of stakeholders across organisations and boundaries to translate strategic vision into action. You will be accountable to Parliament for the following resources: Five Directorates will report to you with circa 2,400 people across: Energy and Climate Change Marine Environment and Forestry Agriculture and Rural Economy Offshore Wind Additionally, you will have Portfolio Accountable Officer oversight of 25 public bodies and the following three Executive Agencies (EAs represent a further 2,000 staff): Transport Scotland Forestry and Land Scotland Scottish Forestry As Director General for Net Zero you will be responsible for a total annual budget of circa £6 billion. Joining the top leadership team of the Scottish Government to lead core public policy and services at a time of unprecedented challenge responding to changing international political context and the cost-of-living crisis. You will provide direct support to the Cabinet Secretary for Climate Action and Energy, the Cabinet Secretary of Rural Affairs, Land Reform and Islands, the Cabinet Secretary for Transport, the Cabinet Secretary for Housing, and the Minister for Agriculture and Connectivity, and you will have a responsibility to the First Minister, Deputy First Minister and Cabinet. Responsibilities Reporting to the Permanent Secretary you will: Lead transformational change across the whole of Government, acting as a key communicator when engaging the public, business and third sector. Representing Scottish Government at the highest levels and focusing on one of the four top priorities for government to tackle the climate emergency. As part of the top leadership team, make collective decisions on key priorities that affect Scotland, including delivering Public Service Reform. This also includes workforce planning for the civil service and taking forward policies such as hybrid working and diversity and inclusion to support our people. Deliver an ambitious policy agenda that meets our emissions reduction targets and puts Scotland firmly on the pathway to Net Zero by 2045. Lead Directors to champion close working with other colleagues across government, with public bodies and other key delivery partners and external stakeholders. Ensuring delivery of outcomes for the benefit of the people of Scotland, developing a culture of collaboration and innovation. Ensure that the key services and sectors the country depends on are delivered and supported - transport, water, energy, agriculture, food and drink, marine economies of fishing and aquaculture, environment, the circular economy and forestry. As a key advisor to Ministers, offer confident evidence-based advice and be able to connect with a wide range of stakeholders across organisations and boundaries to translate strategic vision into action. Be committed to leading and enabling the continuing development of a high performing Director General family and Senior Team comprising eight Directors, with a strong, inclusive, positive working culture. Success Profile It is essential that you can provide evidence in your application of the professional experience and skills required for this role. In addition, candidates applying for roles with the government agencies and public bodies in Scotland are assessed in line with the Success Profiles framework that is used across the Civil Service. This means that as well as evidencing the professional experience and skills you will also be expected to evidence behaviours at the level required for this Senior Civil Service role. Experience: Leadership at Executive Team and Board level: Significant experience of leading the development and delivery of organisational strategy in a large and complex organisation, within government, the public sector or private sector Demonstrable experience of financial management of significant resource and capital budgets, together with overarching corporate governance experience. This includes Proven ability to deliver strategic objectives at pace and sustain them through periods of ambiguity and organisational change Significant experience of major programme and project delivery and operational delivery will be key in leading the portfolio, where a substantial element of the overall Scottish Government capital programme sits Achievement of measurable outcomes across a range of specialist subject areas, through effective cross-boundary working and partnership with a wide range of stakeholders Behaviours: Seeing the big picture (Level 6) Delivering at pace (Level 6) Leadership (Level 6) Communicating and Influencing (Level 6) Making effective decisions (Level 6) You can find out more about Success Profiles Behaviours, including descriptors for each level here: Behaviour levels - Success profiles: candidate guide - gov.scot How to apply Candidates must apply online, providing a CV and supporting statement (of no more than 500 words) that directly addresses the Experience criteria listed in the Success Profile above. General or unrelated statements will not be accepted and may result in your application being sifted out. Please ensure your statement clearly demonstrates how you meet the specified experience requirements. During the interview and assessment process we will test your skills and experience as well as behaviours aligned to this role. If you are shortlisted you will be provided with full details of the next stages of the selection and assessment process. This may include an individual psychological assessment and a stakeholder /staff engagement exercise. Assessments are scheduled for the weeks commencing 22, 29 September and 6 Octoberhowever this may be subject to change. Some of the assessments are likely to take place in person, further details will be provided to shortlisted candidates. The Final Interview Panel will take place in person in either Edinburgh or Glasgow. Interviews will be chaired by Liz Walmsley, Civil Service Commission. The other panel members are: Joe Griffin, Permanent Secretary, Scottish Government Jenny Stewart, Non-executive Director, Scottish Government Nicola Richards, Director, People Directorate, Scottish Government TBC Indicative Timeline Interviews: w/c 20 October. Timings are subject to change. You will be informed appropriately. Interview Expenses Any travel and subsistence expenses incurred during the selection process are the responsibility of the applicant. About us The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Benefits Alongside your salary of £138,533, Scottish Government contributes £40,133 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Working pattern Applicants on any working pattern are welcome to apply for this post. If you are interested in applying on a job-share basis, please make clear in your application if you wish to be considered as a pre-existing job-share partnership or if you are interested in moving into a job-share arrangement. We will assess proposed working patterns against the business requirements for the post and discuss all options with candidates. Our standard hours are 37 hours per week, we offer a range of flexible and hybrid working options depending on the needs of the role. Edinburgh with regular travel across Scotland and to London. Please note that hybrid working arrangements currently apply. . click apply for full job details
Sep 03, 2025
Full time
Are you a confident, strategic leader with the skills and drive to deliver transformative and impactful economic and societal change across a diverse portfolio? The Scottish Government has a unique opportunity for a Director General for Net Zero, to lead a dynamic team of five Directorates and three Executive Agencies which include 4,400 staff in five locations. This is a fantastic opportunity to lead with purpose and impact, fostering an inclusive culture where diverse talent is empowered to thrive. The purpose of this role is to forge and deliver a coherent, joined-up strategy and subsequent outcomes which bring a just transition of the economy whilst delivering transformational change across the whole of government. You will deliver the ambitious and far-reaching transformation of society and economy to achieve Net Zero targets, ensure a just transition for communities and individuals, and address the twin crises of climate change and biodiversity. Harnessing the economic opportunities of the transition to Net Zero and improving our biodiversity across both land and marine will be critical. As a key advisor to Ministers, you will offer confident evidence-based advice and will be able to connect with a wide range of stakeholders across organisations and boundaries to translate strategic vision into action. You will be accountable to Parliament for the following resources: Five Directorates will report to you with circa 2,400 people across: Energy and Climate Change Marine Environment and Forestry Agriculture and Rural Economy Offshore Wind Additionally, you will have Portfolio Accountable Officer oversight of 25 public bodies and the following three Executive Agencies (EAs represent a further 2,000 staff): Transport Scotland Forestry and Land Scotland Scottish Forestry As Director General for Net Zero you will be responsible for a total annual budget of circa £6 billion. Joining the top leadership team of the Scottish Government to lead core public policy and services at a time of unprecedented challenge responding to changing international political context and the cost-of-living crisis. You will provide direct support to the Cabinet Secretary for Climate Action and Energy, the Cabinet Secretary of Rural Affairs, Land Reform and Islands, the Cabinet Secretary for Transport, the Cabinet Secretary for Housing, and the Minister for Agriculture and Connectivity, and you will have a responsibility to the First Minister, Deputy First Minister and Cabinet. Responsibilities Reporting to the Permanent Secretary you will: Lead transformational change across the whole of Government, acting as a key communicator when engaging the public, business and third sector. Representing Scottish Government at the highest levels and focusing on one of the four top priorities for government to tackle the climate emergency. As part of the top leadership team, make collective decisions on key priorities that affect Scotland, including delivering Public Service Reform. This also includes workforce planning for the civil service and taking forward policies such as hybrid working and diversity and inclusion to support our people. Deliver an ambitious policy agenda that meets our emissions reduction targets and puts Scotland firmly on the pathway to Net Zero by 2045. Lead Directors to champion close working with other colleagues across government, with public bodies and other key delivery partners and external stakeholders. Ensuring delivery of outcomes for the benefit of the people of Scotland, developing a culture of collaboration and innovation. Ensure that the key services and sectors the country depends on are delivered and supported - transport, water, energy, agriculture, food and drink, marine economies of fishing and aquaculture, environment, the circular economy and forestry. As a key advisor to Ministers, offer confident evidence-based advice and be able to connect with a wide range of stakeholders across organisations and boundaries to translate strategic vision into action. Be committed to leading and enabling the continuing development of a high performing Director General family and Senior Team comprising eight Directors, with a strong, inclusive, positive working culture. Success Profile It is essential that you can provide evidence in your application of the professional experience and skills required for this role. In addition, candidates applying for roles with the government agencies and public bodies in Scotland are assessed in line with the Success Profiles framework that is used across the Civil Service. This means that as well as evidencing the professional experience and skills you will also be expected to evidence behaviours at the level required for this Senior Civil Service role. Experience: Leadership at Executive Team and Board level: Significant experience of leading the development and delivery of organisational strategy in a large and complex organisation, within government, the public sector or private sector Demonstrable experience of financial management of significant resource and capital budgets, together with overarching corporate governance experience. This includes Proven ability to deliver strategic objectives at pace and sustain them through periods of ambiguity and organisational change Significant experience of major programme and project delivery and operational delivery will be key in leading the portfolio, where a substantial element of the overall Scottish Government capital programme sits Achievement of measurable outcomes across a range of specialist subject areas, through effective cross-boundary working and partnership with a wide range of stakeholders Behaviours: Seeing the big picture (Level 6) Delivering at pace (Level 6) Leadership (Level 6) Communicating and Influencing (Level 6) Making effective decisions (Level 6) You can find out more about Success Profiles Behaviours, including descriptors for each level here: Behaviour levels - Success profiles: candidate guide - gov.scot How to apply Candidates must apply online, providing a CV and supporting statement (of no more than 500 words) that directly addresses the Experience criteria listed in the Success Profile above. General or unrelated statements will not be accepted and may result in your application being sifted out. Please ensure your statement clearly demonstrates how you meet the specified experience requirements. During the interview and assessment process we will test your skills and experience as well as behaviours aligned to this role. If you are shortlisted you will be provided with full details of the next stages of the selection and assessment process. This may include an individual psychological assessment and a stakeholder /staff engagement exercise. Assessments are scheduled for the weeks commencing 22, 29 September and 6 Octoberhowever this may be subject to change. Some of the assessments are likely to take place in person, further details will be provided to shortlisted candidates. The Final Interview Panel will take place in person in either Edinburgh or Glasgow. Interviews will be chaired by Liz Walmsley, Civil Service Commission. The other panel members are: Joe Griffin, Permanent Secretary, Scottish Government Jenny Stewart, Non-executive Director, Scottish Government Nicola Richards, Director, People Directorate, Scottish Government TBC Indicative Timeline Interviews: w/c 20 October. Timings are subject to change. You will be informed appropriately. Interview Expenses Any travel and subsistence expenses incurred during the selection process are the responsibility of the applicant. About us The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Benefits Alongside your salary of £138,533, Scottish Government contributes £40,133 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Working pattern Applicants on any working pattern are welcome to apply for this post. If you are interested in applying on a job-share basis, please make clear in your application if you wish to be considered as a pre-existing job-share partnership or if you are interested in moving into a job-share arrangement. We will assess proposed working patterns against the business requirements for the post and discuss all options with candidates. Our standard hours are 37 hours per week, we offer a range of flexible and hybrid working options depending on the needs of the role. Edinburgh with regular travel across Scotland and to London. Please note that hybrid working arrangements currently apply. . click apply for full job details
Current vacancy for a leading housing provider to join the building safety team as a Contracts Surveyor (Gas) Reporting to the Contract Manager and working as part of the wider assets team. Duties will include; Support and manage the delivery of Gas Compliance Contracts, ensuring 100% compliance at all times. Effectively co-ordinate existing processes and communicate with relevant colleagues and partner contractors. Create/update daily reports to monitor compliance programme, identify key risks and any works out of process. Contact customers to arrange access for contractors for properties at compliance risk. Liaise with colleagues across the business to mitigate risks to compliance and support vulnerable tenants. Create risk assessments of all compliance risks and notify senior management in a timely manner. Liaise with colleagues/contractors to ensure any defects or safety issues are remediated in a timely manner. Compile month end compliance reports and metrics Ideally you will have worked within a housing provider settings and have experience of working with partnering contractors.
Sep 03, 2025
Full time
Current vacancy for a leading housing provider to join the building safety team as a Contracts Surveyor (Gas) Reporting to the Contract Manager and working as part of the wider assets team. Duties will include; Support and manage the delivery of Gas Compliance Contracts, ensuring 100% compliance at all times. Effectively co-ordinate existing processes and communicate with relevant colleagues and partner contractors. Create/update daily reports to monitor compliance programme, identify key risks and any works out of process. Contact customers to arrange access for contractors for properties at compliance risk. Liaise with colleagues across the business to mitigate risks to compliance and support vulnerable tenants. Create risk assessments of all compliance risks and notify senior management in a timely manner. Liaise with colleagues/contractors to ensure any defects or safety issues are remediated in a timely manner. Compile month end compliance reports and metrics Ideally you will have worked within a housing provider settings and have experience of working with partnering contractors.
Area Manager - Development Management Location: Brympton Way, Yeovil, BA202HT Start Date: ASAP Contract Duration: 5+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £61.24 per hour Job Ref: OR12354 Responsibilities The successful candidate will: Lead two development management area teams, ensuring a high-quality, customer-focused function responsible for determining planning and relevant applications. Support the Service Manager Development Management in overseeing the Development Management Service and guide area teams in planning application determinations, coordinating with internal and external consultees. Manage applications from pre-application stage to implementation and compliance, adhering to the Council s constitution and delegation scheme. Lead and manage teams to surpass Government and local performance targets, optimize income through application fees, and implement organizational, policy, and legislative changes. Serve as the lead professional officer at Area Planning Committees, supporting sound planning decisions that align with Development Plans and corporate objectives such as climate change and affordable housing delivery. Deputize for the Service Manager Development Management and Head of Planning, providing support and advice on a range of management issues and complex applications. Ensure reports and recommendations comply with legal and corporate procedures, addressing objections and weighing planning considerations against policies. Attend and present reports at Area Planning Committee meetings, addressing questions from members and interested parties. Oversee the functioning of two Area Planning Committees, maintaining the confidence of committee members through briefings and training. Represent the Council at public inquiries, hearings, and court, providing expert evidence on applications and handling complaints and investigations. Directly manage and mentor Principal Planning Officers and their teams, addressing performance and welfare issues. Person Specifications The ideal candidate will possess: In-depth knowledge of statutory planning regulations and related environmental legislation. Experience in local authority planning services, development management, and team leadership. Proven ability to design and implement service transformation processes. Experience leading and developing large teams and service areas, with a focus on performance management. Expertise in providing professional advice on complex applications to planning committees. Strategic input experience in place-based policy development and strategy. Experience giving evidence at Public Inquiries and Development Plan Examinations. Proficiency in handling customer complaints and inquiries. A degree in planning, geography, or a related field, and Chartered membership in the Royal Town Planning Institute (MRTPI) or eligibility for membership. Management qualification ILM 5 or higher, with evidence of continual professional development. Strong advisory skills for guiding senior management and elected members on complex planning issues. Excellent communication skills and resilience, with the ability to engage effectively with the public, stakeholders, and elected representatives. Attention to detail and the ability to build and maintain relationships with partner organizations. Good interpersonal skills and a collaborative team player. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 02, 2025
Contractor
Area Manager - Development Management Location: Brympton Way, Yeovil, BA202HT Start Date: ASAP Contract Duration: 5+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £61.24 per hour Job Ref: OR12354 Responsibilities The successful candidate will: Lead two development management area teams, ensuring a high-quality, customer-focused function responsible for determining planning and relevant applications. Support the Service Manager Development Management in overseeing the Development Management Service and guide area teams in planning application determinations, coordinating with internal and external consultees. Manage applications from pre-application stage to implementation and compliance, adhering to the Council s constitution and delegation scheme. Lead and manage teams to surpass Government and local performance targets, optimize income through application fees, and implement organizational, policy, and legislative changes. Serve as the lead professional officer at Area Planning Committees, supporting sound planning decisions that align with Development Plans and corporate objectives such as climate change and affordable housing delivery. Deputize for the Service Manager Development Management and Head of Planning, providing support and advice on a range of management issues and complex applications. Ensure reports and recommendations comply with legal and corporate procedures, addressing objections and weighing planning considerations against policies. Attend and present reports at Area Planning Committee meetings, addressing questions from members and interested parties. Oversee the functioning of two Area Planning Committees, maintaining the confidence of committee members through briefings and training. Represent the Council at public inquiries, hearings, and court, providing expert evidence on applications and handling complaints and investigations. Directly manage and mentor Principal Planning Officers and their teams, addressing performance and welfare issues. Person Specifications The ideal candidate will possess: In-depth knowledge of statutory planning regulations and related environmental legislation. Experience in local authority planning services, development management, and team leadership. Proven ability to design and implement service transformation processes. Experience leading and developing large teams and service areas, with a focus on performance management. Expertise in providing professional advice on complex applications to planning committees. Strategic input experience in place-based policy development and strategy. Experience giving evidence at Public Inquiries and Development Plan Examinations. Proficiency in handling customer complaints and inquiries. A degree in planning, geography, or a related field, and Chartered membership in the Royal Town Planning Institute (MRTPI) or eligibility for membership. Management qualification ILM 5 or higher, with evidence of continual professional development. Strong advisory skills for guiding senior management and elected members on complex planning issues. Excellent communication skills and resilience, with the ability to engage effectively with the public, stakeholders, and elected representatives. Attention to detail and the ability to build and maintain relationships with partner organizations. Good interpersonal skills and a collaborative team player. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Are you ready to shape the future of housing? We're seeking an Interim Housing Strategy and Affordable Housing Development Lead to take the lead on key strategic housing projects that will have a lasting impact across the region. This is an exciting opportunity for an experienced housing professional to join on a 4-6 month contract, working 3-4 days per week, with potential for extension. Key Responsibilities: Lead the development of a co-produced Homelessness and Rough Sleeping Strategy, ensuring broad engagement and progression through the democratic adoption process. Oversee the creation of a Specialist Housing Strategy and its accompanying Supplementary Planning Document (SPD), from development to adoption. Provide expert advice on affordable housing within planning, including direct engagement with developers, registered providers, and key stakeholders such as Homes England. Represent and justify affordable housing policy at planning appeals and public inquiries, as needed. What we're looking for: A strategic housing professional with extensive experience in policy development, planning, and affordable housing delivery. Strong research, evaluation, and analytical skills, with the ability to use data to drive decision-making. A collaborative approach, able to engage and influence senior officers, elected members, and external partners. Excellent communication and presentation skills, with the confidence to deliver complex messages to a range of audiences. Start Date: ASAP Location: Berkshire (working arrangements to be confirmed) How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
Are you ready to shape the future of housing? We're seeking an Interim Housing Strategy and Affordable Housing Development Lead to take the lead on key strategic housing projects that will have a lasting impact across the region. This is an exciting opportunity for an experienced housing professional to join on a 4-6 month contract, working 3-4 days per week, with potential for extension. Key Responsibilities: Lead the development of a co-produced Homelessness and Rough Sleeping Strategy, ensuring broad engagement and progression through the democratic adoption process. Oversee the creation of a Specialist Housing Strategy and its accompanying Supplementary Planning Document (SPD), from development to adoption. Provide expert advice on affordable housing within planning, including direct engagement with developers, registered providers, and key stakeholders such as Homes England. Represent and justify affordable housing policy at planning appeals and public inquiries, as needed. What we're looking for: A strategic housing professional with extensive experience in policy development, planning, and affordable housing delivery. Strong research, evaluation, and analytical skills, with the ability to use data to drive decision-making. A collaborative approach, able to engage and influence senior officers, elected members, and external partners. Excellent communication and presentation skills, with the confidence to deliver complex messages to a range of audiences. Start Date: ASAP Location: Berkshire (working arrangements to be confirmed) How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
To provide an effective service for managing all aspects of the clients statutory capital property investment programme (excluding Gas, Electric and Voids), stock condition surveys, cyclical programmes and adaptations to the homes of tenants of the Council. To ensure Council homes receive capital investment, stock condition surveys, cyclical programmes and adaptations in a timely and efficient manner. Client Details My client oversees the maintenance and delivery of over 6000 social housing properties to tenants across the East Midlands. Description - Day to day management of the Capital Investment, Technical, Cyclical, Adaptations and office teams, managing resources to ensure that the service meets statutory requirements and monitoring performance to ensure that the service meets service plan and performance indicator targets and operational needs. - To act as the lead officer and senior technical advisor for the clients statutory capital property investment programme (excluding Gas, Electric and Voids), stock condition surveys, cyclical programmes and adaptations areas of Housing Property Services, providing Health and Safety, legislative guidance and technical support to the Capital Investment Teams and the Council. Preparing reports and attending meetings as required. - To procure, implement and manage the provision of suitable specialist contracts (for example, roofing, energy improvements etc.) used by the Capital Investment Team to ensure a consistently high quality of service delivery to service users. - To procure and manage suitable contractors, as required, to support the in house Direct Labour Organisation staff in the fulfilment of the delivery of the Council's statutory capital property investment programme, stock condition surveys, cyclical programmes and council housing adaptation requirements. - To proactively manage staff development and training to ensure the team has the requisite levels of knowledge, skills, and competency validation to perform their roles. - To work with wider teams in Housing to develop, implement and monitor a process for recharging tenants and leaseholders of the clients repair works undertaken by the capital investment teams which are the responsibility of the tenant or leaseholder to resolve. - To ensure that there is effective and timely forecasting and analysis of business and financial data to enable robust budget management and budget planning, minimising financial risks, and maximising potential efficiencies. Profile - Degree or equivalent experience in social housing maintenance. - Extensive knowledge and understanding of the Landlord and Tenant Act 1985, the Housing Act 2004 and associated legislation. - Excellent leadership, negotiation and influencing skills, including change management and improvement in service delivery. Job Offer - Competitive day rate - Initial 3 month contract with view to be extended - Hybrid working
Sep 02, 2025
Seasonal
To provide an effective service for managing all aspects of the clients statutory capital property investment programme (excluding Gas, Electric and Voids), stock condition surveys, cyclical programmes and adaptations to the homes of tenants of the Council. To ensure Council homes receive capital investment, stock condition surveys, cyclical programmes and adaptations in a timely and efficient manner. Client Details My client oversees the maintenance and delivery of over 6000 social housing properties to tenants across the East Midlands. Description - Day to day management of the Capital Investment, Technical, Cyclical, Adaptations and office teams, managing resources to ensure that the service meets statutory requirements and monitoring performance to ensure that the service meets service plan and performance indicator targets and operational needs. - To act as the lead officer and senior technical advisor for the clients statutory capital property investment programme (excluding Gas, Electric and Voids), stock condition surveys, cyclical programmes and adaptations areas of Housing Property Services, providing Health and Safety, legislative guidance and technical support to the Capital Investment Teams and the Council. Preparing reports and attending meetings as required. - To procure, implement and manage the provision of suitable specialist contracts (for example, roofing, energy improvements etc.) used by the Capital Investment Team to ensure a consistently high quality of service delivery to service users. - To procure and manage suitable contractors, as required, to support the in house Direct Labour Organisation staff in the fulfilment of the delivery of the Council's statutory capital property investment programme, stock condition surveys, cyclical programmes and council housing adaptation requirements. - To proactively manage staff development and training to ensure the team has the requisite levels of knowledge, skills, and competency validation to perform their roles. - To work with wider teams in Housing to develop, implement and monitor a process for recharging tenants and leaseholders of the clients repair works undertaken by the capital investment teams which are the responsibility of the tenant or leaseholder to resolve. - To ensure that there is effective and timely forecasting and analysis of business and financial data to enable robust budget management and budget planning, minimising financial risks, and maximising potential efficiencies. Profile - Degree or equivalent experience in social housing maintenance. - Extensive knowledge and understanding of the Landlord and Tenant Act 1985, the Housing Act 2004 and associated legislation. - Excellent leadership, negotiation and influencing skills, including change management and improvement in service delivery. Job Offer - Competitive day rate - Initial 3 month contract with view to be extended - Hybrid working
We are seeking a proactive and customer-focused Housing Triage Officer to join a busy Housing Team, providing first-line advice and assistance to residents with housing-related issues. You will play a key role in preventing homelessness by identifying those already homeless or at risk within 56 days, in line with current legislation and the Homelessness Code of Guidance. This is a fast-paced role that requires excellent communication, sound housing knowledge, and the ability to assess needs quickly and effectively. The successful candidate will be required to be int he office 3 days a week. The Role Act as the first point of contact for all new enquiries into the service, conducting initial assessments to establish housing needs and risks. Identify households at risk of homelessness and provide early intervention support where applicable. Deliver accurate advice and assistance on a wide range of housing matters, including homelessness prevention, tenancy rights, illegal eviction, disrepair, domestic abuse, money management, and benefits. Advise customers on housing options, such as private rentals, deposit and rent-in-advance schemes, renting a room, social housing, mediation, and supported accommodation. Undertake casework as required to complete triage assessments and ensure timely progression of cases. Coordinate and respond to general housing queries via phone, email, and in person. Work closely with colleagues, partners, and external agencies to support residents in finding or sustaining accommodation. Key Requirements Proven recent experience using Abritas (Civica) Homeless module. Strong understanding of homelessness legislation, housing allocations policies, choice-based lettings, and the housing options agenda. Good working knowledge of tenancy law to provide accurate advice to tenants and landlords. Excellent interpersonal skills with the ability to work under pressure, prioritise workload, and meet tight deadlines. A customer-focused approach with the flexibility to adapt to service needs and contribute to continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
We are seeking a proactive and customer-focused Housing Triage Officer to join a busy Housing Team, providing first-line advice and assistance to residents with housing-related issues. You will play a key role in preventing homelessness by identifying those already homeless or at risk within 56 days, in line with current legislation and the Homelessness Code of Guidance. This is a fast-paced role that requires excellent communication, sound housing knowledge, and the ability to assess needs quickly and effectively. The successful candidate will be required to be int he office 3 days a week. The Role Act as the first point of contact for all new enquiries into the service, conducting initial assessments to establish housing needs and risks. Identify households at risk of homelessness and provide early intervention support where applicable. Deliver accurate advice and assistance on a wide range of housing matters, including homelessness prevention, tenancy rights, illegal eviction, disrepair, domestic abuse, money management, and benefits. Advise customers on housing options, such as private rentals, deposit and rent-in-advance schemes, renting a room, social housing, mediation, and supported accommodation. Undertake casework as required to complete triage assessments and ensure timely progression of cases. Coordinate and respond to general housing queries via phone, email, and in person. Work closely with colleagues, partners, and external agencies to support residents in finding or sustaining accommodation. Key Requirements Proven recent experience using Abritas (Civica) Homeless module. Strong understanding of homelessness legislation, housing allocations policies, choice-based lettings, and the housing options agenda. Good working knowledge of tenancy law to provide accurate advice to tenants and landlords. Excellent interpersonal skills with the ability to work under pressure, prioritise workload, and meet tight deadlines. A customer-focused approach with the flexibility to adapt to service needs and contribute to continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities Deliver comprehensive, person-centred housing advice to prevent homelessness. Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. Identify and address safeguarding concerns, making referrals to support services as necessary. Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You Experience working in homelessness prevention, housing options, or housing casework. Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. Experience managing complex homelessness and tenancy sustainment cases. Excellent communication and negotiation skills to engage with landlords, tenants, and support services. Ability to interpret and apply housing legislation to support decision-making. Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities Deliver comprehensive, person-centred housing advice to prevent homelessness. Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. Identify and address safeguarding concerns, making referrals to support services as necessary. Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You Experience working in homelessness prevention, housing options, or housing casework. Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. Experience managing complex homelessness and tenancy sustainment cases. Excellent communication and negotiation skills to engage with landlords, tenants, and support services. Ability to interpret and apply housing legislation to support decision-making. Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Harrogate Neighbours (HNHA) exists to support and improve the lives of elderly and vulnerable people across the region, transforming lives and empowering the community on a daily basis! With over 50 years of experience, they provide a vast range of services ranging from meals on wheels in the community to residential care (at their homes in Starbeck and Boroughbridge). The charity s values focus on compassion, accountability, respect and excellence, and the incredible staff team deliver an uncompromised standard of care to all. Following a hugely successful restructure we are recruiting 2 pivotal new roles into this life affirming organisation and are looking for passionate and talented individuals able to take on the challenge of leading the charity through this exciting next phase. Are you a financial strategic leader with experience across governance, IT and compliance? We would love to hear from you! The Role The Director of Finance, IT & Compliance will be accountable for ensuring there is robust financial planning, compliance, and risk management throughout the organisation. Duties will include: Providing strategic advice, guidance and constructive challenge to the CEO, Board and associated committees on all issues related to financial matters. Providing robust financial due diligence and producing accurate and timely internal financial reports to support decision-making. Ensuring IT services are robust, compliant and futureproofed. Acting as Data Protection Officer (DPO) for the organisation. Collaborating with the CEO and Board to develop and implement strategies for diversifying income streams. The Person We are looking for an ACCA, ACA, or CIMA qualified accountant with significant experience operating in a senior financial position. With extensive experience in managing budgets, audits, and financial reporting, you should also have the ability to oversee, improve and implement financial systems, policies, and processes. Although charity or housing sector experience would be advantageous, we are also happy to look at people wanting to gain experience in this area providing they have knowledge of UK financial regulations, charity governance and compliance within housing providers. This is a leadership role so we are looking for a strong strategic thinker, someone inspiring, and a person who can lead the team and foster a culture of collaboration and excellence. Passion for the cause is key we are looking for an individual who will rise to the challenge of ensuring HNHA continues to change lives across the region. Why HNHA? Not only does HNHA care deeply for the people it serves in the community, but it also provides a wonderfully supportive working culture. Spending even a short time at the residential homes, or with the staff team, shows you what a special place this truly is. Following a successful restructure, this is a hugely exciting time to join the charity as they embark on the next phase of their journey. Benefits include: Health insurance from WPA 3 X Life cover with company pension Paid massages 1-to-1 Support Sessions: Fully paid and tailored for your personal growth. Long Service Awards: Celebrate milestones with rewards. Annual staff awards evening Events for Staff & Families: Regular gatherings to foster connection and fun. Access to Blue Light card Free on-site car park Free meals on shift as well as tea, coffee and water Nearby station and buses for commuting. The role will be hybrid with the option to work flexibly from home and The Cuttings, in Harrogate. To express your interest, or find out more, please apply directly or contact the team below. Please note that 1st stage interviews will be held on the 7th / 8th October and 2nd stage on Tuesday 14th October 2025. Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen, Charlie or Leanne who will be happy to advise on this. Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Sep 02, 2025
Full time
Harrogate Neighbours (HNHA) exists to support and improve the lives of elderly and vulnerable people across the region, transforming lives and empowering the community on a daily basis! With over 50 years of experience, they provide a vast range of services ranging from meals on wheels in the community to residential care (at their homes in Starbeck and Boroughbridge). The charity s values focus on compassion, accountability, respect and excellence, and the incredible staff team deliver an uncompromised standard of care to all. Following a hugely successful restructure we are recruiting 2 pivotal new roles into this life affirming organisation and are looking for passionate and talented individuals able to take on the challenge of leading the charity through this exciting next phase. Are you a financial strategic leader with experience across governance, IT and compliance? We would love to hear from you! The Role The Director of Finance, IT & Compliance will be accountable for ensuring there is robust financial planning, compliance, and risk management throughout the organisation. Duties will include: Providing strategic advice, guidance and constructive challenge to the CEO, Board and associated committees on all issues related to financial matters. Providing robust financial due diligence and producing accurate and timely internal financial reports to support decision-making. Ensuring IT services are robust, compliant and futureproofed. Acting as Data Protection Officer (DPO) for the organisation. Collaborating with the CEO and Board to develop and implement strategies for diversifying income streams. The Person We are looking for an ACCA, ACA, or CIMA qualified accountant with significant experience operating in a senior financial position. With extensive experience in managing budgets, audits, and financial reporting, you should also have the ability to oversee, improve and implement financial systems, policies, and processes. Although charity or housing sector experience would be advantageous, we are also happy to look at people wanting to gain experience in this area providing they have knowledge of UK financial regulations, charity governance and compliance within housing providers. This is a leadership role so we are looking for a strong strategic thinker, someone inspiring, and a person who can lead the team and foster a culture of collaboration and excellence. Passion for the cause is key we are looking for an individual who will rise to the challenge of ensuring HNHA continues to change lives across the region. Why HNHA? Not only does HNHA care deeply for the people it serves in the community, but it also provides a wonderfully supportive working culture. Spending even a short time at the residential homes, or with the staff team, shows you what a special place this truly is. Following a successful restructure, this is a hugely exciting time to join the charity as they embark on the next phase of their journey. Benefits include: Health insurance from WPA 3 X Life cover with company pension Paid massages 1-to-1 Support Sessions: Fully paid and tailored for your personal growth. Long Service Awards: Celebrate milestones with rewards. Annual staff awards evening Events for Staff & Families: Regular gatherings to foster connection and fun. Access to Blue Light card Free on-site car park Free meals on shift as well as tea, coffee and water Nearby station and buses for commuting. The role will be hybrid with the option to work flexibly from home and The Cuttings, in Harrogate. To express your interest, or find out more, please apply directly or contact the team below. Please note that 1st stage interviews will be held on the 7th / 8th October and 2nd stage on Tuesday 14th October 2025. Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen, Charlie or Leanne who will be happy to advise on this. Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
