We are currently seeking a highly motivated and experienced Branch Sales & Operations Manager to lead the team at our branch in Daventry. You will be responsible for leading a team, driving sales, managing inventory, and ensuring exceptional customer service. This role requires strong leadership skills, industry knowledge, and a customer-centric approach. Benefits include: Basic Salary from £34,000 dependent on experience. Holidays from 20 working days plus all bank holidays, increased in line with service. Monthly and Yearly Sales and Contribution bonuses available. Monthly and Yearly Promotional incentives. Company Van to use to and from work. Responsibilities: Lead and manage the day-to-day operations of the branch, ensuring smooth and efficient functioning. Develop and implement strategies to achieve sales targets and increase market share. Build and maintain strong relationships with customers, providing exceptional service and addressing their needs promptly. Manage inventory levels, minimizing excess or obsolete stock. Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement. Develop a high-performing team, fostering a positive work environment and promoting teamwork. Ensure compliance with company policies, procedures, and health and safety regulations. Prepare and analyse sales reports with other relevant metrics to assess branch performance and make informed decisions. Requirements: Proven experience as a Branch Manager or in a similar role within the Motor industry. In-depth knowledge of automotive parts, accessories, and related products. Strong sales and customer service orientation, with a track record of achieving targets and building customer relationships. Proficient in using computer systems and software relevant to the industry. Knowledge of the local areas and customer base would be a distinct advantage. Motor Parts Direct has established an enviable reputation for quality and reliability, whilst at the same time meeting all targets for successful growth. Our teams across the company network make us who we are and enable us to provide a service level beyond customer expectations. Our customers have a choice, and we aim to be that natural choice . Motor Parts Direct has been acquired by Motus. A diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, and a selected international presence, primarily in the United Kingdom and Australia and a limited presence in South East Asia, and Southern and East Africa. Motus Group (UK) Ltd. encompasses the UK's largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside from the Top 15 of all UK automotive dealer groups. The company has annual revenues of over £1 billion and employs almost 3000 people across its operations.
Sep 04, 2025
Full time
We are currently seeking a highly motivated and experienced Branch Sales & Operations Manager to lead the team at our branch in Daventry. You will be responsible for leading a team, driving sales, managing inventory, and ensuring exceptional customer service. This role requires strong leadership skills, industry knowledge, and a customer-centric approach. Benefits include: Basic Salary from £34,000 dependent on experience. Holidays from 20 working days plus all bank holidays, increased in line with service. Monthly and Yearly Sales and Contribution bonuses available. Monthly and Yearly Promotional incentives. Company Van to use to and from work. Responsibilities: Lead and manage the day-to-day operations of the branch, ensuring smooth and efficient functioning. Develop and implement strategies to achieve sales targets and increase market share. Build and maintain strong relationships with customers, providing exceptional service and addressing their needs promptly. Manage inventory levels, minimizing excess or obsolete stock. Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement. Develop a high-performing team, fostering a positive work environment and promoting teamwork. Ensure compliance with company policies, procedures, and health and safety regulations. Prepare and analyse sales reports with other relevant metrics to assess branch performance and make informed decisions. Requirements: Proven experience as a Branch Manager or in a similar role within the Motor industry. In-depth knowledge of automotive parts, accessories, and related products. Strong sales and customer service orientation, with a track record of achieving targets and building customer relationships. Proficient in using computer systems and software relevant to the industry. Knowledge of the local areas and customer base would be a distinct advantage. Motor Parts Direct has established an enviable reputation for quality and reliability, whilst at the same time meeting all targets for successful growth. Our teams across the company network make us who we are and enable us to provide a service level beyond customer expectations. Our customers have a choice, and we aim to be that natural choice . Motor Parts Direct has been acquired by Motus. A diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, and a selected international presence, primarily in the United Kingdom and Australia and a limited presence in South East Asia, and Southern and East Africa. Motus Group (UK) Ltd. encompasses the UK's largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside from the Top 15 of all UK automotive dealer groups. The company has annual revenues of over £1 billion and employs almost 3000 people across its operations.
Role Title: EUC SME / Programme Manager Location: Northampton Hybrid - 2-3 days onsite per week Duration: 31/12/2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: We are seeking a dynamic and experienced leader to oversee high-impact programmes and drive innovation in End User Computing (EUC) across the organisation. This hybrid role combines strategic programme delivery with technical leadership in EUC, shaping the digital workplace experience while ensuring execution against Group ExCo-level standards. The successful candidate will operate in a fast-paced, complex environment, managing multi-dimensional change and delivering secure, scalable, and high-performing solutions. Key Responsibilities: Programme Delivery & Transformation Lead multi-million-pound business change programmes across risk, digital credentialing, and organisational transformation. Operate as deputy to a senior Managing Director, with visibility across multiple workstreams. Ensure robust governance, milestone tracking, budgeting, and benefits realisation. Engage and influence senior stakeholders including Managing Directors and ExCo-level executives. Navigate complex delivery environments with shifting priorities and ambiguous requirements. Identify and manage cross-programme risks and dependencies. Embed best practices for change delivery with strong process discipline and hands-on execution. End User Computing (EUC) Leadership Define and execute the EUC strategy and roadmap aligned with business and IT goals. Architect and oversee EUC platforms including Windows, macOS, VDI, and mobile endpoints. Lead deployment and lifecycle management of technologies such as Microsoft 365, Citrix/VMware VDI, Intune, SCCM, and Autopilot. Drive automation, standardisation, and continuous improvement across the EUC estate. Ensure EUC solutions meet security, compliance, and regulatory standards (e.g., GDPR, ISO 27001). Implement zero-trust principles and data protection strategies. Collaborate with infrastructure, security, and business teams to deliver integrated solutions. Skills & Experience Required Strategic & Delivery Expertise Extensive experience in financial services. Proven track record in delivering large-scale, cross-functional transformation programmes. Strong understanding of risk, control, and governance frameworks. Ability to lead business transformation beyond technology implementation. Resilient and calm under pressure, with excellent stakeholder management skills. Technical Proficiency Deep knowledge of EUC technologies: Windows/macOS, Microsoft 365, Azure AD, Citrix/VMware Horizon, Intune, SCCM. Experience with scripting (PowerShell, Bash) and cloud platforms (Azure, AWS, GCP). Strong grasp of enterprise architecture and hybrid environments. Leadership & Communication Demonstrated ability to lead cross-functional teams and mentor junior staff. Excellent communication and influencing skills across technical and business domains. Thought leadership in modern workplace technologies and digital user experience.
Sep 04, 2025
Contractor
Role Title: EUC SME / Programme Manager Location: Northampton Hybrid - 2-3 days onsite per week Duration: 31/12/2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: We are seeking a dynamic and experienced leader to oversee high-impact programmes and drive innovation in End User Computing (EUC) across the organisation. This hybrid role combines strategic programme delivery with technical leadership in EUC, shaping the digital workplace experience while ensuring execution against Group ExCo-level standards. The successful candidate will operate in a fast-paced, complex environment, managing multi-dimensional change and delivering secure, scalable, and high-performing solutions. Key Responsibilities: Programme Delivery & Transformation Lead multi-million-pound business change programmes across risk, digital credentialing, and organisational transformation. Operate as deputy to a senior Managing Director, with visibility across multiple workstreams. Ensure robust governance, milestone tracking, budgeting, and benefits realisation. Engage and influence senior stakeholders including Managing Directors and ExCo-level executives. Navigate complex delivery environments with shifting priorities and ambiguous requirements. Identify and manage cross-programme risks and dependencies. Embed best practices for change delivery with strong process discipline and hands-on execution. End User Computing (EUC) Leadership Define and execute the EUC strategy and roadmap aligned with business and IT goals. Architect and oversee EUC platforms including Windows, macOS, VDI, and mobile endpoints. Lead deployment and lifecycle management of technologies such as Microsoft 365, Citrix/VMware VDI, Intune, SCCM, and Autopilot. Drive automation, standardisation, and continuous improvement across the EUC estate. Ensure EUC solutions meet security, compliance, and regulatory standards (e.g., GDPR, ISO 27001). Implement zero-trust principles and data protection strategies. Collaborate with infrastructure, security, and business teams to deliver integrated solutions. Skills & Experience Required Strategic & Delivery Expertise Extensive experience in financial services. Proven track record in delivering large-scale, cross-functional transformation programmes. Strong understanding of risk, control, and governance frameworks. Ability to lead business transformation beyond technology implementation. Resilient and calm under pressure, with excellent stakeholder management skills. Technical Proficiency Deep knowledge of EUC technologies: Windows/macOS, Microsoft 365, Azure AD, Citrix/VMware Horizon, Intune, SCCM. Experience with scripting (PowerShell, Bash) and cloud platforms (Azure, AWS, GCP). Strong grasp of enterprise architecture and hybrid environments. Leadership & Communication Demonstrated ability to lead cross-functional teams and mentor junior staff. Excellent communication and influencing skills across technical and business domains. Thought leadership in modern workplace technologies and digital user experience.
We are currently seeking a highly motivated and experienced Branch Sales & Operations Manager to lead the team at our branch in Guildford. You will be responsible for leading a team, driving sales, managing inventory, and ensuring exceptional customer service. This role requires strong leadership skills, industry knowledge, and a customer-centric approach. Benefits include: Basic Salary from £34,000 dependent on experience. Holidays from 20 working days plus all bank holidays, increased in line with service. Monthly and Yearly Sales and Contribution bonuses available. Monthly and Yearly Promotional incentives. Company Van to use to and from work. Responsibilities: Lead and manage the day-to-day operations of the branch, ensuring smooth and efficient functioning. Develop and implement strategies to achieve sales targets and increase market share. Build and maintain strong relationships with customers, providing exceptional service and addressing their needs promptly. Manage inventory levels, minimizing excess or obsolete stock. Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement. Develop a high-performing team, fostering a positive work environment and promoting teamwork. Ensure compliance with company policies, procedures, and health and safety regulations. Prepare and analyse sales reports with other relevant metrics to assess branch performance and make informed decisions. Requirements: Proven experience as a Branch Manager or in a similar role within the Motor industry. In-depth knowledge of automotive parts, accessories, and related products. Strong sales and customer service orientation, with a track record of achieving targets and building customer relationships. Proficient in using computer systems and software relevant to the industry. Knowledge of the local areas and customer base would be a distinct advantage. Motor Parts Direct has established an enviable reputation for quality and reliability, whilst at the same time meeting all targets for successful growth. Our teams across the company network make us who we are and enable us to provide a service level beyond customer expectations. Our customers have a choice, and we aim to be that natural choice . Motor Parts Direct has been acquired by Motus. A diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, and a selected international presence, primarily in the United Kingdom and Australia and a limited presence in South East Asia, and Southern and East Africa. Motus Group (UK) Ltd. encompasses the UK's largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside from the Top 15 of all UK automotive dealer groups. The company has annual revenues of over £1 billion and employs almost 3000 people across its operations.
Sep 04, 2025
Full time
We are currently seeking a highly motivated and experienced Branch Sales & Operations Manager to lead the team at our branch in Guildford. You will be responsible for leading a team, driving sales, managing inventory, and ensuring exceptional customer service. This role requires strong leadership skills, industry knowledge, and a customer-centric approach. Benefits include: Basic Salary from £34,000 dependent on experience. Holidays from 20 working days plus all bank holidays, increased in line with service. Monthly and Yearly Sales and Contribution bonuses available. Monthly and Yearly Promotional incentives. Company Van to use to and from work. Responsibilities: Lead and manage the day-to-day operations of the branch, ensuring smooth and efficient functioning. Develop and implement strategies to achieve sales targets and increase market share. Build and maintain strong relationships with customers, providing exceptional service and addressing their needs promptly. Manage inventory levels, minimizing excess or obsolete stock. Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement. Develop a high-performing team, fostering a positive work environment and promoting teamwork. Ensure compliance with company policies, procedures, and health and safety regulations. Prepare and analyse sales reports with other relevant metrics to assess branch performance and make informed decisions. Requirements: Proven experience as a Branch Manager or in a similar role within the Motor industry. In-depth knowledge of automotive parts, accessories, and related products. Strong sales and customer service orientation, with a track record of achieving targets and building customer relationships. Proficient in using computer systems and software relevant to the industry. Knowledge of the local areas and customer base would be a distinct advantage. Motor Parts Direct has established an enviable reputation for quality and reliability, whilst at the same time meeting all targets for successful growth. Our teams across the company network make us who we are and enable us to provide a service level beyond customer expectations. Our customers have a choice, and we aim to be that natural choice . Motor Parts Direct has been acquired by Motus. A diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, and a selected international presence, primarily in the United Kingdom and Australia and a limited presence in South East Asia, and Southern and East Africa. Motus Group (UK) Ltd. encompasses the UK's largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside from the Top 15 of all UK automotive dealer groups. The company has annual revenues of over £1 billion and employs almost 3000 people across its operations.
Technical Sales Account Manager (Technology / IT) 42,000 - 52,000 + 5%-10% Profit Commission (OTE 80,000) + Technical Training + Career Progression + 37.5 hours per week Office based, Commutable from Bristol, Avonmouth, Henleaze, Henbury, Patchway, Almondsbury, Pill, Portbury, Portishead, Clevedon, Thornbury and surrounding areas Are you a driven sales professional passionate about progressing relationships with customers looking for a highly autonomous role that will offer you industry specialist training within a well known expert electronic and software supplier, where you will further your career and boost your earnings with uncapped commission? This is a great opportunity to drive growth within this industry leading engineering expert that will offer product training and enable you to further your expertise, within a small close knit environment and an empowered environment where you will focus on calling active customer accounts. This company have 24 employees and have witness excellent growth, they are now expanding their sales team and are recruiting for a driven sales individual to propel their career and abilities. This role will suit an ambitious client development focussed person that is looking to have full control of the sales lifecycle, and take control of their earnings through commission that is directly affected by your efforts all whilst having a great work life balance and company benefits. The Role: Office based with hybrid and flexible hours 37.5 hours per week Working with Sales Executives to develop active customers within the retail supply chain, Manufacturing and Logistics customers Excellent training, Benefits and commission The Person: Driven client focussed individual Looking for a Business Development / Key Account based role Reference Number: (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Harry Heal at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates
Sep 04, 2025
Full time
Technical Sales Account Manager (Technology / IT) 42,000 - 52,000 + 5%-10% Profit Commission (OTE 80,000) + Technical Training + Career Progression + 37.5 hours per week Office based, Commutable from Bristol, Avonmouth, Henleaze, Henbury, Patchway, Almondsbury, Pill, Portbury, Portishead, Clevedon, Thornbury and surrounding areas Are you a driven sales professional passionate about progressing relationships with customers looking for a highly autonomous role that will offer you industry specialist training within a well known expert electronic and software supplier, where you will further your career and boost your earnings with uncapped commission? This is a great opportunity to drive growth within this industry leading engineering expert that will offer product training and enable you to further your expertise, within a small close knit environment and an empowered environment where you will focus on calling active customer accounts. This company have 24 employees and have witness excellent growth, they are now expanding their sales team and are recruiting for a driven sales individual to propel their career and abilities. This role will suit an ambitious client development focussed person that is looking to have full control of the sales lifecycle, and take control of their earnings through commission that is directly affected by your efforts all whilst having a great work life balance and company benefits. The Role: Office based with hybrid and flexible hours 37.5 hours per week Working with Sales Executives to develop active customers within the retail supply chain, Manufacturing and Logistics customers Excellent training, Benefits and commission The Person: Driven client focussed individual Looking for a Business Development / Key Account based role Reference Number: (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Harry Heal at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates
Registered Care Manager Location: Lewes Job Type: Full Time Permanent Salary: Uo to £36,000 per annum (depending on experience) AA Euro Healthcare are recruiting for an experienced and compassionate Care Home Manager on behalf of a leading adult care provider in Lewes. This is an excellent opportunity to step into a leadership role and make a genuine difference About the Role: As Home Care Manager, you will be taking responsibility for all aspects of the day to day running of the care home and to achieve an industry leading standard. Key responsibilities include: Lead and direct the day-to-day management of the home. Ensure high-quality, person-centred care in line with CQC standards. Supervise, mentor, and develop staff to deliver best practice. Oversee dynamic support plans tailored to each resident s needs and aspirations. Manage budgets, health & safety, and compliance requirements. Build strong relationships with residents, families, and external agencies. Drive quality improvement and service development. What s On Offer Competitive Salary 28 days annual leave (inclusive of bank holidays) Flexible Holiday Purchase Scheme Comprehensive induction programme to Care Certificate Standards Opportunities to complete Apprenticeships and gain qualifications in Social Care Stakeholder Pension & Share Save Scheme Free Employee Assistance Programme Annual staff awards and employee recognition schemes Clear pathways for career progression Access to the Care Foundation for family and friend grant applications What We re Looking For Proven experience managing a residential care service. Strong knowledge of CQC frameworks and quality assurance. Level 5 Diploma in Leadership for Health & Social Care (or willingness to achieve). Resilient, compassionate leadership style with excellent communication skills. Passion for supporting vulnerable adults and achieving high safeguarding standards. Personal Characteristics: Diploma in Health and Social Care or be willing to work towards one. Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues. The ability to keep calm under pressure. The confidence to work alone or as part of a team. Excellent communication skills The passion to work with vulnerable adults The desire and commitment to achieve high standards of safeguarding. Apply today and a member of the AA Euro Healthcare team will be in touch! INDHC
Sep 04, 2025
Full time
Registered Care Manager Location: Lewes Job Type: Full Time Permanent Salary: Uo to £36,000 per annum (depending on experience) AA Euro Healthcare are recruiting for an experienced and compassionate Care Home Manager on behalf of a leading adult care provider in Lewes. This is an excellent opportunity to step into a leadership role and make a genuine difference About the Role: As Home Care Manager, you will be taking responsibility for all aspects of the day to day running of the care home and to achieve an industry leading standard. Key responsibilities include: Lead and direct the day-to-day management of the home. Ensure high-quality, person-centred care in line with CQC standards. Supervise, mentor, and develop staff to deliver best practice. Oversee dynamic support plans tailored to each resident s needs and aspirations. Manage budgets, health & safety, and compliance requirements. Build strong relationships with residents, families, and external agencies. Drive quality improvement and service development. What s On Offer Competitive Salary 28 days annual leave (inclusive of bank holidays) Flexible Holiday Purchase Scheme Comprehensive induction programme to Care Certificate Standards Opportunities to complete Apprenticeships and gain qualifications in Social Care Stakeholder Pension & Share Save Scheme Free Employee Assistance Programme Annual staff awards and employee recognition schemes Clear pathways for career progression Access to the Care Foundation for family and friend grant applications What We re Looking For Proven experience managing a residential care service. Strong knowledge of CQC frameworks and quality assurance. Level 5 Diploma in Leadership for Health & Social Care (or willingness to achieve). Resilient, compassionate leadership style with excellent communication skills. Passion for supporting vulnerable adults and achieving high safeguarding standards. Personal Characteristics: Diploma in Health and Social Care or be willing to work towards one. Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues. The ability to keep calm under pressure. The confidence to work alone or as part of a team. Excellent communication skills The passion to work with vulnerable adults The desire and commitment to achieve high standards of safeguarding. Apply today and a member of the AA Euro Healthcare team will be in touch! INDHC
We are currently seeking a highly motivated and experienced Branch Sales & Operations Manager to lead the team at our branch in Hedge End. You will be responsible for leading a team, driving sales, managing inventory, and ensuring exceptional customer service. This role requires strong leadership skills, industry knowledge, and a customer-centric approach. Benefits include: Basic Salary from £34,000 dependent on experience. Holidays from 20 working days plus all bank holidays, increased in line with service. Monthly and Yearly Sales and Contribution bonuses available. Monthly and Yearly Promotional incentives. Company Van to use to and from work. Responsibilities: Lead and manage the day-to-day operations of the branch, ensuring smooth and efficient functioning. Develop and implement strategies to achieve sales targets and increase market share. Build and maintain strong relationships with customers, providing exceptional service and addressing their needs promptly. Manage inventory levels, minimizing excess or obsolete stock. Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement. Develop a high-performing team, fostering a positive work environment and promoting teamwork. Ensure compliance with company policies, procedures, and health and safety regulations. Prepare and analyse sales reports with other relevant metrics to assess branch performance and make informed decisions. Requirements: Proven experience as a Branch Manager or in a similar role within the Motor industry. In-depth knowledge of automotive parts, accessories, and related products. Strong sales and customer service orientation, with a track record of achieving targets and building customer relationships. Proficient in using computer systems and software relevant to the industry. Knowledge of the local areas and customer base would be a distinct advantage. Motor Parts Direct has established an enviable reputation for quality and reliability, whilst at the same time meeting all targets for successful growth. Our teams across the company network make us who we are and enable us to provide a service level beyond customer expectations. Our customers have a choice, and we aim to be that natural choice . Motor Parts Direct has been acquired by Motus. A diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, and a selected international presence, primarily in the United Kingdom and Australia and a limited presence in South East Asia, and Southern and East Africa. Motus Group (UK) Ltd. encompasses the UK's largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside from the Top 15 of all UK automotive dealer groups. The company has annual revenues of over £1 billion and employs almost 3000 people across its operations.
Sep 04, 2025
Full time
We are currently seeking a highly motivated and experienced Branch Sales & Operations Manager to lead the team at our branch in Hedge End. You will be responsible for leading a team, driving sales, managing inventory, and ensuring exceptional customer service. This role requires strong leadership skills, industry knowledge, and a customer-centric approach. Benefits include: Basic Salary from £34,000 dependent on experience. Holidays from 20 working days plus all bank holidays, increased in line with service. Monthly and Yearly Sales and Contribution bonuses available. Monthly and Yearly Promotional incentives. Company Van to use to and from work. Responsibilities: Lead and manage the day-to-day operations of the branch, ensuring smooth and efficient functioning. Develop and implement strategies to achieve sales targets and increase market share. Build and maintain strong relationships with customers, providing exceptional service and addressing their needs promptly. Manage inventory levels, minimizing excess or obsolete stock. Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement. Develop a high-performing team, fostering a positive work environment and promoting teamwork. Ensure compliance with company policies, procedures, and health and safety regulations. Prepare and analyse sales reports with other relevant metrics to assess branch performance and make informed decisions. Requirements: Proven experience as a Branch Manager or in a similar role within the Motor industry. In-depth knowledge of automotive parts, accessories, and related products. Strong sales and customer service orientation, with a track record of achieving targets and building customer relationships. Proficient in using computer systems and software relevant to the industry. Knowledge of the local areas and customer base would be a distinct advantage. Motor Parts Direct has established an enviable reputation for quality and reliability, whilst at the same time meeting all targets for successful growth. Our teams across the company network make us who we are and enable us to provide a service level beyond customer expectations. Our customers have a choice, and we aim to be that natural choice . Motor Parts Direct has been acquired by Motus. A diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, and a selected international presence, primarily in the United Kingdom and Australia and a limited presence in South East Asia, and Southern and East Africa. Motus Group (UK) Ltd. encompasses the UK's largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside from the Top 15 of all UK automotive dealer groups. The company has annual revenues of over £1 billion and employs almost 3000 people across its operations.
Field Services Team Leader Location: Bristol (on-site with travel across the West region as required) Contract: Fixed-term, 6 months (likely extension) Customer: Large Public Sector organisation Security: SC Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do Lead & coach a team of 5-7 engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy adherence to both customer and provider standards, processes, and procedures. Communicate with clarity -maintain high team engagement and alignment with objectives. Conduct regular 1:1s and attend management meetings to track performance and unblock delivery. How success will be measured SLA performance and right-first-time outcomes Team utilisation and productivity User satisfaction (CSAT/NPS) and complaint reduction Team engagement & morale Vendor warranty credits achieved for device repairs Key relationships Operational Delivery Managers Service Team Leaders (peer group) Technical Resource Group (TRG) Customer stakeholders and end users What you'll bring Proven leadership of on-site/field/end-user IT services teams with measurable KPI/SLA delivery. Strong service management mindset and organisational skills; calm under pressure. Solid understanding of end-user IT services and support operations. Excellent customer service and stakeholder management skills. Familiarity with service management processes & tooling (training provided where needed). Working knowledge of Windows and Microsoft 365/Office . ITIL knowledge or accreditation (preferred). Active SC Clearance (essential). How to apply: Send your CV and brief summary of relevant leadership, SLA achievements, and clearance status to (url removed). Shortlisted candidates will be contacted quickly. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Sep 04, 2025
Contractor
Field Services Team Leader Location: Bristol (on-site with travel across the West region as required) Contract: Fixed-term, 6 months (likely extension) Customer: Large Public Sector organisation Security: SC Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do Lead & coach a team of 5-7 engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy adherence to both customer and provider standards, processes, and procedures. Communicate with clarity -maintain high team engagement and alignment with objectives. Conduct regular 1:1s and attend management meetings to track performance and unblock delivery. How success will be measured SLA performance and right-first-time outcomes Team utilisation and productivity User satisfaction (CSAT/NPS) and complaint reduction Team engagement & morale Vendor warranty credits achieved for device repairs Key relationships Operational Delivery Managers Service Team Leaders (peer group) Technical Resource Group (TRG) Customer stakeholders and end users What you'll bring Proven leadership of on-site/field/end-user IT services teams with measurable KPI/SLA delivery. Strong service management mindset and organisational skills; calm under pressure. Solid understanding of end-user IT services and support operations. Excellent customer service and stakeholder management skills. Familiarity with service management processes & tooling (training provided where needed). Working knowledge of Windows and Microsoft 365/Office . ITIL knowledge or accreditation (preferred). Active SC Clearance (essential). How to apply: Send your CV and brief summary of relevant leadership, SLA achievements, and clearance status to (url removed). Shortlisted candidates will be contacted quickly. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Associate Director (Civils/Infrastructure) Birmingham 75k This global practice of Engineers and Architects continue to be awarded a number of enviable projects across the built, infrastructure and environmental sectors. Building upon the continued success of infrastructure projects being delivered in the UK, the team are now looking for an Associate Director level to help advance the engineering design capability, develop strong client relationships in the public and private sector and grow the infrastructure team. Your role will focus on supporting the delivery of a wide range of multi-disciplinary traffic, highways, and infrastructure projects for public and private sector clients across the UK, including preliminary and detailed design for active travel projects, bus priority schemes, urban traffic management schemes and public realm enhancement projects. For your part you will be an accomplished Civil Engineer well acquainted with the infrastructure market with the ability to function as Project Manager/Director for transport infrastructure design projects across the business. You will project manage schemes with control over project budgets, manage staff in the preparation of outline, preliminary and detailed design project. Additionally lead teams on a wide range of schemes whilst ensuring work is produced technically accurate and delivered in accordance with the appropriate standards. There will also be the review technical documents and reports and assist in the preparation of expressions of interest and tender. Staff Development and mentoring will be key as will ensuring compliance with relevant health, safety, and environmental legislation Most likely a Chartered Civil Engineer you will have worked in the design consultancy environment for over 8 years and have the ability to form constructive, lasting relationships with clients and professional partners as well as understand the process and drive the provision of highway design and engineering services for developments/active travel projects. A background of detailed Highway Design preferably using industry leading design software and the experience of leading infrastructure development teams as well as the technical co-ordination and integration of multi-discipline design inputs. Preparation of preliminary and detailed design for highways, drainage, and infrastructure projects. Ideally, demonstrable experience in active travel projects, bus priority schemes, urban traffic management schemes or public realm enhancement projects would be very useful. In return you can expect a unique opportunity to progress rapidly whilst delivering some signature projects as well as being rewarded handsomely with a fully inclusive and very generous benefits package including a welcome bonus.
Sep 04, 2025
Full time
Associate Director (Civils/Infrastructure) Birmingham 75k This global practice of Engineers and Architects continue to be awarded a number of enviable projects across the built, infrastructure and environmental sectors. Building upon the continued success of infrastructure projects being delivered in the UK, the team are now looking for an Associate Director level to help advance the engineering design capability, develop strong client relationships in the public and private sector and grow the infrastructure team. Your role will focus on supporting the delivery of a wide range of multi-disciplinary traffic, highways, and infrastructure projects for public and private sector clients across the UK, including preliminary and detailed design for active travel projects, bus priority schemes, urban traffic management schemes and public realm enhancement projects. For your part you will be an accomplished Civil Engineer well acquainted with the infrastructure market with the ability to function as Project Manager/Director for transport infrastructure design projects across the business. You will project manage schemes with control over project budgets, manage staff in the preparation of outline, preliminary and detailed design project. Additionally lead teams on a wide range of schemes whilst ensuring work is produced technically accurate and delivered in accordance with the appropriate standards. There will also be the review technical documents and reports and assist in the preparation of expressions of interest and tender. Staff Development and mentoring will be key as will ensuring compliance with relevant health, safety, and environmental legislation Most likely a Chartered Civil Engineer you will have worked in the design consultancy environment for over 8 years and have the ability to form constructive, lasting relationships with clients and professional partners as well as understand the process and drive the provision of highway design and engineering services for developments/active travel projects. A background of detailed Highway Design preferably using industry leading design software and the experience of leading infrastructure development teams as well as the technical co-ordination and integration of multi-discipline design inputs. Preparation of preliminary and detailed design for highways, drainage, and infrastructure projects. Ideally, demonstrable experience in active travel projects, bus priority schemes, urban traffic management schemes or public realm enhancement projects would be very useful. In return you can expect a unique opportunity to progress rapidly whilst delivering some signature projects as well as being rewarded handsomely with a fully inclusive and very generous benefits package including a welcome bonus.
Job Title: Central Clinical Administrator Salary: c. £28,750 (including London weighting) per annum Hours: 1 FTE, 37.5 hours per week, Monday to Friday, 9:30am to 5:30pm Contract type: 12-month fixed term contract, with the potential to become permanent Location: London The Charity James Place works to save the lives of men in suicidal crisis. We are a charity offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. James Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts, but didn t find it. James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. The first James Place opened in June 2018 in Liverpool, the first of its kind in the UK. In 2022 we opened a new centre in London and in early in 2023 we launched an appeal to raise over £10m to fund three more centres across the country. Our third centre opened in Newcastle at the beginning of 2024, and we are currently raising funds to open a James Place in Birmingham. We have treated over 3,600 men in suicidal crisis to date. The opportunity This is an exciting opportunity to join our administration team during a time of growth and development across the charity. The successful candidate will take a key role in ensuring our operations and administration processes run as smoothly and efficiently as possible through central administration cover and project work. Person Specification You will be joining a small, dedicated, administration team at James Place and will regularly connect with the wider clinical and management teams. Whilst based within our London centre, your work will cross-cover all our centres and teams. This role requires someone with both excellent organisational and people skills with the ability to communicate, both verbally and in writing, with a range of stakeholders including men in distress. Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars. You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping. You will support the wider teams to deliver our effective intervention, therefore an ability to work collaboratively is essential. You will be able to work proactively and have a high level of attention to detail. Skills, Knowledge, and Experience Essential Strong communication skills, both written and verbal Excellent interpersonal skills with the ability to remain calm and caring in challenging situations Ability to manage time effectively, prioritise workload and meet deadlines Ability to maintain accurate records and follow set procedures Strong IT skills with the ability to learn new systems quickly and efficiently Knowledge of relevant Data Protection Regulation Promote people s equality, diversity, and rights Ability to demonstrate and engage with James Place values: Focus, Bravery, Compassion, Hope, Respect, Professionalism Knowledge and understanding of safeguarding procedures A commitment to working with men who are experiencing a suicidal crisis, as well as their supporters Ability to work in a therapeutic environment A high level of attention to detail Ability to maintain your own personal safety and the safety of colleagues and visitors to the centre Desirable Experience of working in a therapeutic environment or health-based setting Knowledge of relevant Health and Safety procedures Principal accountabilities of the role Central Administration Covering daily administrative tasks and duties across all centres including: Being the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries. Dealing with enquiries over email and telephone, scheduling/amending appointments and taking messages as required. Speaking to men in distress who have contacted the centre and, where appropriate, taking self-referrals over the phone. Processing referrals and maintaining accurate records at all times in line with our administrative procedures. Supporting users of the service to access information about other agencies. Maintaining a safe and tidy environment in all areas of the centre and monitoring/replenishing stocks. Completing electronic filing, shredding, and general office admin. Providing admin support to the wider team as required e.g. recording and sharing meeting minutes. Maintaining an effective appointment system ensuring all the resources at James Place are used efficiently. Recording and collating data to support the effective evaluation and monitoring of James Place. Providing occasional administrative support to the Centre Managers, Heads of Centre, and the Senior Management Team. Treating every person who contacts us with respect and offering them support in line with our values, policies, and procedures. Following Health and Safety procedures around safety alarms, security, heating, lighting, electrical equipment, and lone working. Project Work Supporting Centre Managers and Heads of Centre with specific project work including: Clinical Quality Governance Safeguarding and Incident Reporting Compliments, Concerns and Complaints Monitoring Data Collation and Evaluation Clinical Partnership We offer: Generous pension scheme Family friendly policies Death in service insurance scheme Enhanced holiday allowance with incremental rises after qualifying period Closing Date: 18/09/2025 Interviews: Week Commencing 22/09/2025 To apply, please submit your CV with a cover letter explaining why you are applying for this role. Please see details on our website. It is important to demonstrate you have the knowledge, skills and experience we are looking for in your CV and cover letter. Please keep your cover letter to less than 2 sides of A4. Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check. James Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker, or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion, and belief (including no belief), marriage or civil partnership status or sexual orientation. If you have a disability which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.
Sep 04, 2025
Full time
Job Title: Central Clinical Administrator Salary: c. £28,750 (including London weighting) per annum Hours: 1 FTE, 37.5 hours per week, Monday to Friday, 9:30am to 5:30pm Contract type: 12-month fixed term contract, with the potential to become permanent Location: London The Charity James Place works to save the lives of men in suicidal crisis. We are a charity offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. James Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts, but didn t find it. James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. The first James Place opened in June 2018 in Liverpool, the first of its kind in the UK. In 2022 we opened a new centre in London and in early in 2023 we launched an appeal to raise over £10m to fund three more centres across the country. Our third centre opened in Newcastle at the beginning of 2024, and we are currently raising funds to open a James Place in Birmingham. We have treated over 3,600 men in suicidal crisis to date. The opportunity This is an exciting opportunity to join our administration team during a time of growth and development across the charity. The successful candidate will take a key role in ensuring our operations and administration processes run as smoothly and efficiently as possible through central administration cover and project work. Person Specification You will be joining a small, dedicated, administration team at James Place and will regularly connect with the wider clinical and management teams. Whilst based within our London centre, your work will cross-cover all our centres and teams. This role requires someone with both excellent organisational and people skills with the ability to communicate, both verbally and in writing, with a range of stakeholders including men in distress. Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars. You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping. You will support the wider teams to deliver our effective intervention, therefore an ability to work collaboratively is essential. You will be able to work proactively and have a high level of attention to detail. Skills, Knowledge, and Experience Essential Strong communication skills, both written and verbal Excellent interpersonal skills with the ability to remain calm and caring in challenging situations Ability to manage time effectively, prioritise workload and meet deadlines Ability to maintain accurate records and follow set procedures Strong IT skills with the ability to learn new systems quickly and efficiently Knowledge of relevant Data Protection Regulation Promote people s equality, diversity, and rights Ability to demonstrate and engage with James Place values: Focus, Bravery, Compassion, Hope, Respect, Professionalism Knowledge and understanding of safeguarding procedures A commitment to working with men who are experiencing a suicidal crisis, as well as their supporters Ability to work in a therapeutic environment A high level of attention to detail Ability to maintain your own personal safety and the safety of colleagues and visitors to the centre Desirable Experience of working in a therapeutic environment or health-based setting Knowledge of relevant Health and Safety procedures Principal accountabilities of the role Central Administration Covering daily administrative tasks and duties across all centres including: Being the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries. Dealing with enquiries over email and telephone, scheduling/amending appointments and taking messages as required. Speaking to men in distress who have contacted the centre and, where appropriate, taking self-referrals over the phone. Processing referrals and maintaining accurate records at all times in line with our administrative procedures. Supporting users of the service to access information about other agencies. Maintaining a safe and tidy environment in all areas of the centre and monitoring/replenishing stocks. Completing electronic filing, shredding, and general office admin. Providing admin support to the wider team as required e.g. recording and sharing meeting minutes. Maintaining an effective appointment system ensuring all the resources at James Place are used efficiently. Recording and collating data to support the effective evaluation and monitoring of James Place. Providing occasional administrative support to the Centre Managers, Heads of Centre, and the Senior Management Team. Treating every person who contacts us with respect and offering them support in line with our values, policies, and procedures. Following Health and Safety procedures around safety alarms, security, heating, lighting, electrical equipment, and lone working. Project Work Supporting Centre Managers and Heads of Centre with specific project work including: Clinical Quality Governance Safeguarding and Incident Reporting Compliments, Concerns and Complaints Monitoring Data Collation and Evaluation Clinical Partnership We offer: Generous pension scheme Family friendly policies Death in service insurance scheme Enhanced holiday allowance with incremental rises after qualifying period Closing Date: 18/09/2025 Interviews: Week Commencing 22/09/2025 To apply, please submit your CV with a cover letter explaining why you are applying for this role. Please see details on our website. It is important to demonstrate you have the knowledge, skills and experience we are looking for in your CV and cover letter. Please keep your cover letter to less than 2 sides of A4. Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check. James Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker, or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion, and belief (including no belief), marriage or civil partnership status or sexual orientation. If you have a disability which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.
HR Operations Manager - Maternity Cover Location : WWT HQ in Slimbridge, Gloucestershire Hybrid working available Contract : Fixed Term for 8 months Hours : Full Time. Compressed hours working a 9 day fortnight will be considered Salary : £42,580 per annum, pro rata About The Role We are seeking an experienced HR Manager / HR Operations Manager to join our team on a fixed term basis from October 2025 to cover a period of maternity leave of 8 months which will include time with the current post holder for induction. It's an exciting time to join our team as we work through departmental change and transformation. This role will lead the provision of a high quality, efficient and cost-effective HR Service for WWT (both in the UK and overseas) for employed staff and casual workers through a fantastic team of administrators and working with HR Business Partners. As this role is on a fixed term basis, it will primarily focus on ensuring the delivery of administration for the employee lifecycle, systems administration and optimisation of payroll and recruitment products, statutory reporting and policy / procedure development. The successful candidate will possess a unique skill of ensuring compliance but also continuous improvement. Experience of working with People XD (an Access product) and / or Eploy recruitment systems is advantageous. About You Are you a HR professional who loves systems, people and purpose? Do you have a strong background in UK HR and / or HR Operations? Do you get a buzz from improving systems and processes, making them simpler, smoother and smarter - for both HR teams and our people? Do you enjoy turning complex data into clear insights that drive better decision making? Can you stay calm under pressure, juggle competing priorities and still keep your eye for detail? Are you a natural problem-solver who thinks both logically and creatively? And - importantly - do you want to use your skills to help improve our natural world? If you've been nodding along, we'd love to hear from you. You'll be supporting colleagues in the UK, Cambodia and Madagascar - though don't worry if you don't have international HR experience just yet. If you've got a solid grounding in UK employment law and payroll, we'll support you to learn what's needed for our international operations. And no, you won't be expected to travel outside of the UK during the contract. We know we're asking a lot - especially for a fixed term role - and we also know that great candidates sometimes hesitate to apply unless they tick every box. If you're excited about this role and believe you can bring value to the team, we'd love to hear from you, even if your experience doesn't align with every listed criterion. About Us We re WWT, and we re on a mission to restore the super-powered ecosystems we call wetlands. There s never been a more important moment for our work, and we ve got some phenomenal people on the case. Whether they re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there s nothing we love more than watching them soar. Whatever you do here, you ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? Why you ll love working at WWT Wake up every day knowing your work is helping to restore wetlands, and our world Be surrounded and inspired by our team of passionate, dedicated people 33 days annual leave (which goes up to 38 days after 5 years of service) this includes bank holidays and you have flexibility to take those days whenever you want Free entry to all our wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme Life Assurance of three times your salary, for peace of mind for your loved ones Independent personal, workplace and financial advice from Care first Closing Date: 14/09/2025 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. WWT is an equal opportunities employer and all applications will be considered solely on merit. At WWT, we're committed to creating an inclusive, supportive workplace where diversity is celebrated and everyone can thrive as their full selves. We actively welcome applications from individuals under-represented in the environmental and charity sectors. No agencies please.
Sep 04, 2025
Full time
HR Operations Manager - Maternity Cover Location : WWT HQ in Slimbridge, Gloucestershire Hybrid working available Contract : Fixed Term for 8 months Hours : Full Time. Compressed hours working a 9 day fortnight will be considered Salary : £42,580 per annum, pro rata About The Role We are seeking an experienced HR Manager / HR Operations Manager to join our team on a fixed term basis from October 2025 to cover a period of maternity leave of 8 months which will include time with the current post holder for induction. It's an exciting time to join our team as we work through departmental change and transformation. This role will lead the provision of a high quality, efficient and cost-effective HR Service for WWT (both in the UK and overseas) for employed staff and casual workers through a fantastic team of administrators and working with HR Business Partners. As this role is on a fixed term basis, it will primarily focus on ensuring the delivery of administration for the employee lifecycle, systems administration and optimisation of payroll and recruitment products, statutory reporting and policy / procedure development. The successful candidate will possess a unique skill of ensuring compliance but also continuous improvement. Experience of working with People XD (an Access product) and / or Eploy recruitment systems is advantageous. About You Are you a HR professional who loves systems, people and purpose? Do you have a strong background in UK HR and / or HR Operations? Do you get a buzz from improving systems and processes, making them simpler, smoother and smarter - for both HR teams and our people? Do you enjoy turning complex data into clear insights that drive better decision making? Can you stay calm under pressure, juggle competing priorities and still keep your eye for detail? Are you a natural problem-solver who thinks both logically and creatively? And - importantly - do you want to use your skills to help improve our natural world? If you've been nodding along, we'd love to hear from you. You'll be supporting colleagues in the UK, Cambodia and Madagascar - though don't worry if you don't have international HR experience just yet. If you've got a solid grounding in UK employment law and payroll, we'll support you to learn what's needed for our international operations. And no, you won't be expected to travel outside of the UK during the contract. We know we're asking a lot - especially for a fixed term role - and we also know that great candidates sometimes hesitate to apply unless they tick every box. If you're excited about this role and believe you can bring value to the team, we'd love to hear from you, even if your experience doesn't align with every listed criterion. About Us We re WWT, and we re on a mission to restore the super-powered ecosystems we call wetlands. There s never been a more important moment for our work, and we ve got some phenomenal people on the case. Whether they re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there s nothing we love more than watching them soar. Whatever you do here, you ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? Why you ll love working at WWT Wake up every day knowing your work is helping to restore wetlands, and our world Be surrounded and inspired by our team of passionate, dedicated people 33 days annual leave (which goes up to 38 days after 5 years of service) this includes bank holidays and you have flexibility to take those days whenever you want Free entry to all our wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme Life Assurance of three times your salary, for peace of mind for your loved ones Independent personal, workplace and financial advice from Care first Closing Date: 14/09/2025 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. WWT is an equal opportunities employer and all applications will be considered solely on merit. At WWT, we're committed to creating an inclusive, supportive workplace where diversity is celebrated and everyone can thrive as their full selves. We actively welcome applications from individuals under-represented in the environmental and charity sectors. No agencies please.
Operations Manager (Visitor Experience) Grantham on site. Competitive Salary Do you have a background in Hotels and Restaurants? Are you motivated by delivering exceptional customer experiences? Do you have the leadership and commercial acumen to drive performance? The Company: ER Recruitment are excited to be working with our client who are an established visitor attraction offering a unique historic and cultural experience, welcoming thousands of guests each year. They are now looking for an Operations Manager which is a unique opportunity to play a pivotal role in the success of this prestigious visitor attraction. Role & Responsibilities of the Operations Manager: Oversee the smooth running of all visitor-facing areas, ensuring outstanding service delivery. Coordinate and manage group bookings, including responding to enquiries, confirming details, and liaising with relevant departments. Ensure high standards across housekeeping, guides/volunteers, gift shop, tearoom, visitor hub, reception, playground, and car park. Work closely with the marketing team to ensure strong online and onsite visitor communication. Monitor and maintain health & safety standards, including risk assessments, incident reporting, and compliance across all visitor areas. Support department managers (tearoom, visitor hub, gift shop, reception) in delivering excellent customer service and team management. Maintain and review operational trackers including enquiries, complaints, and customer feedback. Respond to customer feedback, complaints, and online reviews in a professional and timely manner. Collaborate with parkland and grounds teams to ensure safe and enjoyable visitor journeys. Provide leadership in commercial operations including managing budgets, staffing costs, and sales performance. Act as the central point of communication across all departments, ensuring seamless collaboration. About You as the Operations Manager: Background working in Hotels and Restaurants, or ideally a visitor attraction. Strong leadership skills with the ability to motivate and support managers and teams. Excellent organisational skills with the ability to plan ahead and prioritise effectively. Commercial acumen with experience managing budgets and driving profitability. Outstanding communication skills both written and verbal. Calm under pressure with strong problem-solving abilities. Sociable and approachable, fostering a positive team culture. IT literate with strong knowledge of Microsoft Office and operational systems. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Sep 04, 2025
Full time
Operations Manager (Visitor Experience) Grantham on site. Competitive Salary Do you have a background in Hotels and Restaurants? Are you motivated by delivering exceptional customer experiences? Do you have the leadership and commercial acumen to drive performance? The Company: ER Recruitment are excited to be working with our client who are an established visitor attraction offering a unique historic and cultural experience, welcoming thousands of guests each year. They are now looking for an Operations Manager which is a unique opportunity to play a pivotal role in the success of this prestigious visitor attraction. Role & Responsibilities of the Operations Manager: Oversee the smooth running of all visitor-facing areas, ensuring outstanding service delivery. Coordinate and manage group bookings, including responding to enquiries, confirming details, and liaising with relevant departments. Ensure high standards across housekeeping, guides/volunteers, gift shop, tearoom, visitor hub, reception, playground, and car park. Work closely with the marketing team to ensure strong online and onsite visitor communication. Monitor and maintain health & safety standards, including risk assessments, incident reporting, and compliance across all visitor areas. Support department managers (tearoom, visitor hub, gift shop, reception) in delivering excellent customer service and team management. Maintain and review operational trackers including enquiries, complaints, and customer feedback. Respond to customer feedback, complaints, and online reviews in a professional and timely manner. Collaborate with parkland and grounds teams to ensure safe and enjoyable visitor journeys. Provide leadership in commercial operations including managing budgets, staffing costs, and sales performance. Act as the central point of communication across all departments, ensuring seamless collaboration. About You as the Operations Manager: Background working in Hotels and Restaurants, or ideally a visitor attraction. Strong leadership skills with the ability to motivate and support managers and teams. Excellent organisational skills with the ability to plan ahead and prioritise effectively. Commercial acumen with experience managing budgets and driving profitability. Outstanding communication skills both written and verbal. Calm under pressure with strong problem-solving abilities. Sociable and approachable, fostering a positive team culture. IT literate with strong knowledge of Microsoft Office and operational systems. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
IT Support TechnicianWorking Hours: 9.00am - 5.30pm Monday - FridayLocation: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday) / 2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester areaSalary and Benefits: Annual Salary £23,000 - £26,000 / 20 days holiday plus public holidays / Training and certification support / Company Pension / Gym Membership The Company Speak Digital is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, we've been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex. We're now expanding and looking for someone to join our helpdesk team. In this role, you'll spend three days a week onsite at a client's Manchester office (a leading sportswear brand) and two days working remotely as part of our support team. We're a small but capable team who work closely together to get the job done. You'll have the opportunity to make a real impact, share ideas, and be valued for your contribution. Our clients choose us because we deliver tailored solutions and personal service that larger providers can't match. The Role When on-site with our client you will be the first point of contact for IT queries. Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.). Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). Managing user accounts, permissions, and password resets. Helping staff get the most from their meeting rooms - making sure Teams/Zoom equipment is ready, set up, and running smoothly. Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers). Using Intune and Apple Business Manager to manage and deploy devices. Procuring IT equipment and maintaining the asset inventory. Supporting employee onboarding and offboarding. Escalating complex issues to our helpdesk team or other vendors. Logging and managing support tickets to ensure SLAs are met. When working remotely, you'll be part of our helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed. What we are looking for Strong knowledge of macOS and Windows. Experience with iPhone and Android mobile phones / tablets. Confident supporting hardware and peripherals (including printers). Good understanding of networking basics. Excellent communication and customer service skills. Nice to have Hands-on experience with Microsoft 365 admin. Familiarity with Intune and Apple Business Manager. IT certifications (CompTIA, Microsoft, ITIL). Experience with ticketing systems and remote support tools. Knowledge of IT asset management processes. Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms). Personal Attributes Patient, understanding and calm under pressure Hard working, honest and responsible A team player Keen to learn and happy to accept feedback Good time-keeping and the ability to multi-task and prioritise work-load Adaptable and willing to contribute where needed
Sep 04, 2025
Full time
IT Support TechnicianWorking Hours: 9.00am - 5.30pm Monday - FridayLocation: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday) / 2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester areaSalary and Benefits: Annual Salary £23,000 - £26,000 / 20 days holiday plus public holidays / Training and certification support / Company Pension / Gym Membership The Company Speak Digital is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, we've been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex. We're now expanding and looking for someone to join our helpdesk team. In this role, you'll spend three days a week onsite at a client's Manchester office (a leading sportswear brand) and two days working remotely as part of our support team. We're a small but capable team who work closely together to get the job done. You'll have the opportunity to make a real impact, share ideas, and be valued for your contribution. Our clients choose us because we deliver tailored solutions and personal service that larger providers can't match. The Role When on-site with our client you will be the first point of contact for IT queries. Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.). Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). Managing user accounts, permissions, and password resets. Helping staff get the most from their meeting rooms - making sure Teams/Zoom equipment is ready, set up, and running smoothly. Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers). Using Intune and Apple Business Manager to manage and deploy devices. Procuring IT equipment and maintaining the asset inventory. Supporting employee onboarding and offboarding. Escalating complex issues to our helpdesk team or other vendors. Logging and managing support tickets to ensure SLAs are met. When working remotely, you'll be part of our helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed. What we are looking for Strong knowledge of macOS and Windows. Experience with iPhone and Android mobile phones / tablets. Confident supporting hardware and peripherals (including printers). Good understanding of networking basics. Excellent communication and customer service skills. Nice to have Hands-on experience with Microsoft 365 admin. Familiarity with Intune and Apple Business Manager. IT certifications (CompTIA, Microsoft, ITIL). Experience with ticketing systems and remote support tools. Knowledge of IT asset management processes. Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms). Personal Attributes Patient, understanding and calm under pressure Hard working, honest and responsible A team player Keen to learn and happy to accept feedback Good time-keeping and the ability to multi-task and prioritise work-load Adaptable and willing to contribute where needed
Job Title: Programme Support Administrator Location: Warrington Site Reporting To: Warrington Operations Manager Duration: 12 months Salary Range: Up to 160 per day via an approved umbrella company Role Overview We are seeking a highly organised and proactive Programme Support Administrator to provide operational and administrative support across all our programmes delivered via the Warrington site. This role is pivotal in ensuring smooth order fulfilment, effective customer interaction, and efficient data and logistics management. Key Responsibilities Programme Support: Manage order entry, processing, and dispatch activities to support programme delivery. Customer Interaction: Serve as the first point of contact for internal and external stakeholders, ensuring professional and responsive service. Order Management: Monitor and process incoming orders, coordinate logistics (inventory, warehousing, transportation), and maintain supply continuity. Issue Escalation: Escalate operational issues to the Warrington Operations Manager to ensure timely resolution and continuity. Team Collaboration: Work closely with the wider supply support team to maintain service levels during absences or peak periods. Data Management: Record and report across multiple projects, tailoring approaches to meet specific delivery needs. Manage inventory control and support procurement and dispatch processes. Mandatory Skills & Experience Time Management: Ability to prioritise tasks and meet deadlines efficiently. Communication: Strong written and verbal communication skills. Attention to Detail: High level of accuracy in documentation and data handling. Microsoft Office 365 Proficiency: Especially in Word, Excel, Outlook, SharePoint, and PowerPoint. Problem-Solving: Calm and creative approach to resolving unexpected issues. Customer Service: Professional handling of inquiries and complaints. Teamwork: Collaborative approach across departments. Flexibility: Ability to adapt to shifting priorities and multitask effectively. Discretion: Handling sensitive information with confidentiality. Highly Desirable Skills Working knowledge of SAP. General understanding of logistics, including transport and warehouse operations. Strategic Thinking: Ability to anticipate trends and align decisions with team and business goals. Adaptability: Responsive to changing circumstances and able to adjust approach accordingly. If this is the role for you please submit your CV at your earliest convenience.
Sep 04, 2025
Contractor
Job Title: Programme Support Administrator Location: Warrington Site Reporting To: Warrington Operations Manager Duration: 12 months Salary Range: Up to 160 per day via an approved umbrella company Role Overview We are seeking a highly organised and proactive Programme Support Administrator to provide operational and administrative support across all our programmes delivered via the Warrington site. This role is pivotal in ensuring smooth order fulfilment, effective customer interaction, and efficient data and logistics management. Key Responsibilities Programme Support: Manage order entry, processing, and dispatch activities to support programme delivery. Customer Interaction: Serve as the first point of contact for internal and external stakeholders, ensuring professional and responsive service. Order Management: Monitor and process incoming orders, coordinate logistics (inventory, warehousing, transportation), and maintain supply continuity. Issue Escalation: Escalate operational issues to the Warrington Operations Manager to ensure timely resolution and continuity. Team Collaboration: Work closely with the wider supply support team to maintain service levels during absences or peak periods. Data Management: Record and report across multiple projects, tailoring approaches to meet specific delivery needs. Manage inventory control and support procurement and dispatch processes. Mandatory Skills & Experience Time Management: Ability to prioritise tasks and meet deadlines efficiently. Communication: Strong written and verbal communication skills. Attention to Detail: High level of accuracy in documentation and data handling. Microsoft Office 365 Proficiency: Especially in Word, Excel, Outlook, SharePoint, and PowerPoint. Problem-Solving: Calm and creative approach to resolving unexpected issues. Customer Service: Professional handling of inquiries and complaints. Teamwork: Collaborative approach across departments. Flexibility: Ability to adapt to shifting priorities and multitask effectively. Discretion: Handling sensitive information with confidentiality. Highly Desirable Skills Working knowledge of SAP. General understanding of logistics, including transport and warehouse operations. Strategic Thinking: Ability to anticipate trends and align decisions with team and business goals. Adaptability: Responsive to changing circumstances and able to adjust approach accordingly. If this is the role for you please submit your CV at your earliest convenience.
Assistant Manager: Chick-fil-A Salary: Competitive (DOE, based on salary benchmarking within similar location/role) Location: Leeds City Centre - must live within a commutable distance Full-time, Permanent Start Date: Must be ready to start mid/end-September Benefits Be part of a ground-breaking new restaurant concept Opportunity to shape and lead a brand-new team Significant scope for growth as the brand expands Work directly with the owner and General Manager to help shape the vision and day-to-day operation Closed on Sundays Competitive package including free lunch when working in the restaurant Are you ready to be the driving force behind one of Leeds most exciting fast food restaurant openings? Chick-fil-A are preparing to open its first Owner / Operator UK restaurant in the heart of Leeds later this year, and we are looking for a passionate, experienced Assistant Manager to join the team. This is more than just a job, we are a family, and we have fun along the way. As Assistant Manager you'll be key to making decisions and creating a great culture in the restaurant. It's fun, fresh, fast paced, and full of ambition and we need someone who can match that energy. About the Role This is a rare opportunity to join at the very start, not just to manage a team, but to help build one. You'll play a key role in shaping operations, setting standards, and making this new venture a local favourite from day one. Responsibilities include: Lead on day-to-day operations across front and back of house Run and manage shifts Lead the team when the General Manager is not present Support the General Manager with scheduling, team coordination, and effective communication Optimise labour deployment, ensuring the right people at the right time Manage stock, production planning, waste and recycling Ensure the restaurant is clean, welcoming, and guest-ready Recruit, train, and inspire a high-performing team, developing future managers Foster a people-first culture where everyone can thrive Provide exceptional customer service and coach teams to deliver consistently high standards Champion health & safety, food hygiene, and compliance from the start Support financial management of the restaurant P&L driving sales while managing cost Hit key restaurant metrics including sales, traffic, and customer satisfaction Collaborate with colleagues and the owner on launch and beyond Analyse performance data with the General Manager and implement practical improvements Embrace a growth mindset taking feedback constructively and applying it About You You are not just a leader, you are a motivator, organiser, and culture-setter. You thrive in fast-moving environments, love building teams, and aren't afraid to get stuck in. You will need: A passion for investing in people with a "we grow you and you grow us" mindset A genuine passion for food, hospitality, and great service The ability to motivate, inspire, and engage a team Proven experience in fast food, restaurant, or hospitality leadership A track record of driving sales and achieving KPIs Operational know-how and a hands-on approach to problem-solving Calmness under pressure and strong customer focus A flexible, proactive attitude and willingness to go the extra mile Experience launching a new venue (ideal, but not essential) Based in or near Leeds, with flexibility to be on-site when needed The ability to have fun along the way This is more than a job, it is a chance to put your mark on something special. If you are ready to bring energy, vision, and leadership to a new restaurant that's destined to turn heads, please apply now with your latest CV. INDHS
Sep 04, 2025
Full time
Assistant Manager: Chick-fil-A Salary: Competitive (DOE, based on salary benchmarking within similar location/role) Location: Leeds City Centre - must live within a commutable distance Full-time, Permanent Start Date: Must be ready to start mid/end-September Benefits Be part of a ground-breaking new restaurant concept Opportunity to shape and lead a brand-new team Significant scope for growth as the brand expands Work directly with the owner and General Manager to help shape the vision and day-to-day operation Closed on Sundays Competitive package including free lunch when working in the restaurant Are you ready to be the driving force behind one of Leeds most exciting fast food restaurant openings? Chick-fil-A are preparing to open its first Owner / Operator UK restaurant in the heart of Leeds later this year, and we are looking for a passionate, experienced Assistant Manager to join the team. This is more than just a job, we are a family, and we have fun along the way. As Assistant Manager you'll be key to making decisions and creating a great culture in the restaurant. It's fun, fresh, fast paced, and full of ambition and we need someone who can match that energy. About the Role This is a rare opportunity to join at the very start, not just to manage a team, but to help build one. You'll play a key role in shaping operations, setting standards, and making this new venture a local favourite from day one. Responsibilities include: Lead on day-to-day operations across front and back of house Run and manage shifts Lead the team when the General Manager is not present Support the General Manager with scheduling, team coordination, and effective communication Optimise labour deployment, ensuring the right people at the right time Manage stock, production planning, waste and recycling Ensure the restaurant is clean, welcoming, and guest-ready Recruit, train, and inspire a high-performing team, developing future managers Foster a people-first culture where everyone can thrive Provide exceptional customer service and coach teams to deliver consistently high standards Champion health & safety, food hygiene, and compliance from the start Support financial management of the restaurant P&L driving sales while managing cost Hit key restaurant metrics including sales, traffic, and customer satisfaction Collaborate with colleagues and the owner on launch and beyond Analyse performance data with the General Manager and implement practical improvements Embrace a growth mindset taking feedback constructively and applying it About You You are not just a leader, you are a motivator, organiser, and culture-setter. You thrive in fast-moving environments, love building teams, and aren't afraid to get stuck in. You will need: A passion for investing in people with a "we grow you and you grow us" mindset A genuine passion for food, hospitality, and great service The ability to motivate, inspire, and engage a team Proven experience in fast food, restaurant, or hospitality leadership A track record of driving sales and achieving KPIs Operational know-how and a hands-on approach to problem-solving Calmness under pressure and strong customer focus A flexible, proactive attitude and willingness to go the extra mile Experience launching a new venue (ideal, but not essential) Based in or near Leeds, with flexibility to be on-site when needed The ability to have fun along the way This is more than a job, it is a chance to put your mark on something special. If you are ready to bring energy, vision, and leadership to a new restaurant that's destined to turn heads, please apply now with your latest CV. INDHS
About the role We re seeking an experienced Marketing Manager to drive the promotion and growth of our Homes and services. In this strategic, hands-on role, you will lead marketing campaigns, manage the customer journey from awareness to enquiry, and ensure every touchpoint delivers a high-quality experience. You ll also use your creativity to produce marketing materials and manage community engagement initiatives, such as open days, to showcase our services and strengthen local relationships. Using insight and analysis, you ll provide recommendations to support the growth of our care services and help keep our Homes thriving. We re looking for someone who shares our values, collaborates well across teams, and can work independently to deliver agreed outcomes. We operate a hybrid working model while much of the role can be home-based, regular visits to our Homes and our Twickenham office are expected to deepen understanding of our work and foster strong internal relationships. You will be joining a values-led organisation working within our dedicated Fundraising & Marketing department. We value our team and provide excellent training and benefits. Purpose of the role To lead and shape the marketing strategy for our services delivered to veterans and their families through our Homes and out into the local community ensuring strong positioning, visibility, and engagement. To take ownership of the marketing required to deliver successful customer journeys across all service areas, driving growth in enquiries, conversions, and service uptake. To provide strategic insights through effective reporting and analysis, influencing decision-making at senior level. Key responsibilities Marketing & Communications Develop, lead, and implement integrated marketing strategies that promote the full range of services provided by our Homes (including but not limited to: Lunch Club, Day Care, Short Breaks, and full-time care), ensuring these remain responsive to changing needs and market trends. Lead the development and delivery of marketing strategies for wider services delivered into the local community positioning these as trusted and accessible options for families and carers. Use data and insights via Found and other reporting tools to provide regular analysis on enquiries and service performance, producing recommendations that shape future planning. Ensure a consistently excellent customer journey, from initial enquiry through to service uptake, identifying opportunities to enhance engagement and improve experience Oversee the creation and delivery of engaging content across digital channels, website, and print, ensuring services are presented clearly and compellingly. Use your creative flair to design and produce a wide range of marketing assets from brochures to promotional items, to showcase individual Homes and services and strengthen the Royal Star & Garter brand across the group. Manage community engagement through service-focused events, such as open days, ensuring they are well-promoted, attended, and deliver a positive experience for visitors. Act as a key liaison with senior colleagues across Homes, services, fundraising, and partnerships, ensuring marketing activity supports organisational priorities and service growth. Process Manage and monitor the marketing budget for our care services, ensuring resources are allocated effectively and deliver strong return on investment. Provide leadership in maintaining efficient systems and processes across the Marketing & Communications team, including project tracking, storage, and reporting. Champion best practice in customer journey mapping, identifying opportunities to enhance engagement and retention. Contribute to organisational strategy by providing senior-level insight on service marketing, audience trends, and sector developments. Other To adhere to data protection legislation and to be fully conversant with relevant legislation and the guidelines. To understand and ensure we are compliant with Competition & Markets Authority guidance on care home To undertake other such duties as may be required and which are consistent with the nature of this role. Person specification Knowledge and experience Proven experience in devising and delivering successful marketing plans with a strong focus on customer experience and engagement. Demonstrated ability to work in a fast-paced marketing environment, effectively planning, prioritising, and managing a varied workload to deliver projects on time and to a high standard. Strong knowledge and practical understanding of digital marketing, including social media, email marketing and analytics. Good understanding of relevant marketing and charitable legislation and guidelines. Experience of enquiry management and reporting systems (e.g., Found ) is desirable. Skills and abilities Outstanding communication skills, with the ability to engage, influence, and inspire diverse audiences at all levels. Proven copywriting and editing expertise, delivering clear, compelling, and accurate content across multiple channels. Excellent relationship-building and stakeholder management skills, with the ability to collaborate effectively across teams and develop strong internal and external networks. Strong creative skills, with proficiency in Adobe Creative Suite (or other design software) to support the development of high-quality marketing materials. Advanced IT literacy, including confident use of MS 365 and Teams to manage workflows and collaboration. Highly analytical, with the ability to interpret complex data, generate actionable insights, and apply them to enhance marketing performance. Experience of WordPress or other CMS platforms (desirable), with the ability to maintain and optimise digital content. A proactive and creative leader with energy and enthusiasm, demonstrating a strong commitment to the mission and values of Royal Star & Garter Other The ability to travel and work remotely, including the location of our Homes in High Wycombe, Solihull, Surbiton, and Worthing. Travel to the Central Services office in Twickenham will also be required. Be willing to work flexibly including some evenings and weekends. Personal characteristics Genuine enthusiasm and passion for our mission, with a strong commitment to living our organisational values. A proactive self-starter with energy and drive, who inspires and motivates others through a positive and collaborative approach. Sets and maintains high performance standards for both self and team, with a focus on excellence in delivery. Approaches work with a positive, solutions-focused mindset and resilience in the face of challenges. Reliable and professional, with the ability to remain flexible, calm, and composed under pressure. We reserve the right to update and amend this job description to ensure it accurately reflects the role. This will be agreed in consultation with the job holder.
Sep 04, 2025
Full time
About the role We re seeking an experienced Marketing Manager to drive the promotion and growth of our Homes and services. In this strategic, hands-on role, you will lead marketing campaigns, manage the customer journey from awareness to enquiry, and ensure every touchpoint delivers a high-quality experience. You ll also use your creativity to produce marketing materials and manage community engagement initiatives, such as open days, to showcase our services and strengthen local relationships. Using insight and analysis, you ll provide recommendations to support the growth of our care services and help keep our Homes thriving. We re looking for someone who shares our values, collaborates well across teams, and can work independently to deliver agreed outcomes. We operate a hybrid working model while much of the role can be home-based, regular visits to our Homes and our Twickenham office are expected to deepen understanding of our work and foster strong internal relationships. You will be joining a values-led organisation working within our dedicated Fundraising & Marketing department. We value our team and provide excellent training and benefits. Purpose of the role To lead and shape the marketing strategy for our services delivered to veterans and their families through our Homes and out into the local community ensuring strong positioning, visibility, and engagement. To take ownership of the marketing required to deliver successful customer journeys across all service areas, driving growth in enquiries, conversions, and service uptake. To provide strategic insights through effective reporting and analysis, influencing decision-making at senior level. Key responsibilities Marketing & Communications Develop, lead, and implement integrated marketing strategies that promote the full range of services provided by our Homes (including but not limited to: Lunch Club, Day Care, Short Breaks, and full-time care), ensuring these remain responsive to changing needs and market trends. Lead the development and delivery of marketing strategies for wider services delivered into the local community positioning these as trusted and accessible options for families and carers. Use data and insights via Found and other reporting tools to provide regular analysis on enquiries and service performance, producing recommendations that shape future planning. Ensure a consistently excellent customer journey, from initial enquiry through to service uptake, identifying opportunities to enhance engagement and improve experience Oversee the creation and delivery of engaging content across digital channels, website, and print, ensuring services are presented clearly and compellingly. Use your creative flair to design and produce a wide range of marketing assets from brochures to promotional items, to showcase individual Homes and services and strengthen the Royal Star & Garter brand across the group. Manage community engagement through service-focused events, such as open days, ensuring they are well-promoted, attended, and deliver a positive experience for visitors. Act as a key liaison with senior colleagues across Homes, services, fundraising, and partnerships, ensuring marketing activity supports organisational priorities and service growth. Process Manage and monitor the marketing budget for our care services, ensuring resources are allocated effectively and deliver strong return on investment. Provide leadership in maintaining efficient systems and processes across the Marketing & Communications team, including project tracking, storage, and reporting. Champion best practice in customer journey mapping, identifying opportunities to enhance engagement and retention. Contribute to organisational strategy by providing senior-level insight on service marketing, audience trends, and sector developments. Other To adhere to data protection legislation and to be fully conversant with relevant legislation and the guidelines. To understand and ensure we are compliant with Competition & Markets Authority guidance on care home To undertake other such duties as may be required and which are consistent with the nature of this role. Person specification Knowledge and experience Proven experience in devising and delivering successful marketing plans with a strong focus on customer experience and engagement. Demonstrated ability to work in a fast-paced marketing environment, effectively planning, prioritising, and managing a varied workload to deliver projects on time and to a high standard. Strong knowledge and practical understanding of digital marketing, including social media, email marketing and analytics. Good understanding of relevant marketing and charitable legislation and guidelines. Experience of enquiry management and reporting systems (e.g., Found ) is desirable. Skills and abilities Outstanding communication skills, with the ability to engage, influence, and inspire diverse audiences at all levels. Proven copywriting and editing expertise, delivering clear, compelling, and accurate content across multiple channels. Excellent relationship-building and stakeholder management skills, with the ability to collaborate effectively across teams and develop strong internal and external networks. Strong creative skills, with proficiency in Adobe Creative Suite (or other design software) to support the development of high-quality marketing materials. Advanced IT literacy, including confident use of MS 365 and Teams to manage workflows and collaboration. Highly analytical, with the ability to interpret complex data, generate actionable insights, and apply them to enhance marketing performance. Experience of WordPress or other CMS platforms (desirable), with the ability to maintain and optimise digital content. A proactive and creative leader with energy and enthusiasm, demonstrating a strong commitment to the mission and values of Royal Star & Garter Other The ability to travel and work remotely, including the location of our Homes in High Wycombe, Solihull, Surbiton, and Worthing. Travel to the Central Services office in Twickenham will also be required. Be willing to work flexibly including some evenings and weekends. Personal characteristics Genuine enthusiasm and passion for our mission, with a strong commitment to living our organisational values. A proactive self-starter with energy and drive, who inspires and motivates others through a positive and collaborative approach. Sets and maintains high performance standards for both self and team, with a focus on excellence in delivery. Approaches work with a positive, solutions-focused mindset and resilience in the face of challenges. Reliable and professional, with the ability to remain flexible, calm, and composed under pressure. We reserve the right to update and amend this job description to ensure it accurately reflects the role. This will be agreed in consultation with the job holder.
Field Services Team Leader Location: Bristol (on-site with travel across the West region as required) Contract: Fixed-term, 6 months (likely extension) Customer: Large Public Sector organisation Security: SC Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do Lead & coach a team of 5-7 engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy adherence to both customer and provider standards, processes, and procedures. Communicate with clarity -maintain high team engagement and alignment with objectives. Conduct regular 1:1s and attend management meetings to track performance and unblock delivery. How success will be measured SLA performance and right-first-time outcomes Team utilisation and productivity User satisfaction (CSAT/NPS) and complaint reduction Team engagement & morale Vendor warranty credits achieved for device repairs Key relationships Operational Delivery Managers Service Team Leaders (peer group) Technical Resource Group (TRG) Customer stakeholders and end users What you'll bring Proven leadership of on-site/field/end-user IT services teams with measurable KPI/SLA delivery. Strong service management mindset and organisational skills; calm under pressure. Solid understanding of end-user IT services and support operations. Excellent customer service and stakeholder management skills. Familiarity with service management processes & tooling (training provided where needed). Working knowledge of Windows and Microsoft 365/Office . ITIL knowledge or accreditation (preferred). Active SC Clearance (essential). How to apply: Send your CV and brief summary of relevant leadership, SLA achievements, and clearance status to (see below) Shortlisted candidates will be contacted quickly. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Sep 04, 2025
Field Services Team Leader Location: Bristol (on-site with travel across the West region as required) Contract: Fixed-term, 6 months (likely extension) Customer: Large Public Sector organisation Security: SC Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do Lead & coach a team of 5-7 engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy adherence to both customer and provider standards, processes, and procedures. Communicate with clarity -maintain high team engagement and alignment with objectives. Conduct regular 1:1s and attend management meetings to track performance and unblock delivery. How success will be measured SLA performance and right-first-time outcomes Team utilisation and productivity User satisfaction (CSAT/NPS) and complaint reduction Team engagement & morale Vendor warranty credits achieved for device repairs Key relationships Operational Delivery Managers Service Team Leaders (peer group) Technical Resource Group (TRG) Customer stakeholders and end users What you'll bring Proven leadership of on-site/field/end-user IT services teams with measurable KPI/SLA delivery. Strong service management mindset and organisational skills; calm under pressure. Solid understanding of end-user IT services and support operations. Excellent customer service and stakeholder management skills. Familiarity with service management processes & tooling (training provided where needed). Working knowledge of Windows and Microsoft 365/Office . ITIL knowledge or accreditation (preferred). Active SC Clearance (essential). How to apply: Send your CV and brief summary of relevant leadership, SLA achievements, and clearance status to (see below) Shortlisted candidates will be contacted quickly. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Introduction MACK is a property management company that has a vision to be the leading force in providing a diverse range of safe, inclusive, and sustainable accommodation for all. To support our accommodation services, we also operate nationwide, delivering catering and laundry services. The Role As the Head Chef, you will lead our culinary team in delivering exceptional dining experiences while ensuring the highest standards of food safety and quality. Reporting to the Restaurant Manager, with a Level 3 in Professional Cookery and strong leadership skills, you will foster a collaborative environment, oversee food production, and implement HACCP protocols. Join us to elevate our culinary offerings and drive the success of our restaurant through innovative cuisine and effective team leadership. Key responsibilities - Head Chef (Bulk catering) Oversee the preparation and cooking of large volumes of food while maintaining consistency, portion control, and quality standards, ensure food presentation and taste meet company expectations. Lead, motivate, and manage a team of chefs, kitchen assistants, and porters. Provide on-the-job training to ensure staff follow procedures and maintain high standards of food safety and hygiene. Monitor stock levels, forecast usage, and manage ordering to reduce waste and control costs. Ensure full compliance with food safety legislation, HACCP protocols, and company policies. Conduct regular kitchen audits and risk assessments. Ensure all allergen information is up to date and that special diets (e.g. gluten-free, halal, vegan) are catered for safely. Liaise with catering managers, clients, and service staff to coordinate service delivery. Respond to feedback and adjust operations accordingly. Ensure kitchen equipment is maintained and serviced. Report faults and oversee cleanliness and organisation of the kitchen. Qualifications NVQ Level 3 in Professional Cookery (or equivalent) Level 3 Food Safety & Hygiene Certification (essential) refresher training will be given. HACCP certification (preferred) Allergen Awareness Training Relevant Health & Safety training (e.g. COSHH, manual handling) Culinary or hospitality management qualification (desirable) Experience Proven experience as a Head Chef or Senior Sous Chef in a bulk or volume catering environment (e.g. hospitals, schools, prisons, large-scale events, care homes, or contract catering) Strong background in high-volume food production and multi-site or central kitchen operations Demonstrable experience in menu planning, cost control, stock management, and team leadership Experience managing and training kitchen brigades Track record of maintaining food safety standards and achieving high inspection results Experience working with specialist diets and allergens Skills Excellent leadership and team management skills Strong organisational and time-management abilities Sound knowledge of stock control, portioning, and waste reduction High standards of cleanliness and attention to detail Strong interpersonal and communication skills Ability to stay calm under pressure and meet tight deadlines IT literacy (for menu systems, stock control, compliance reporting, etc.) Flexibility and problem-solving mindset Shift / Work Pattern 5 days over 7, including weekends. 10am to 7pm but must be flexible to fit within the business requirements Other Considerations: Working Conditions: The position requires standing for long periods, bending, lifting, and maintaining a fast-paced environment while ensuring that food safety and cleanliness are upheld at all times. It is important to MACK that all employees are aligned with the values of the company as follows: o _Do the right thing_ Put our customers first Stand up for safety every day Be respectful, supporting, and caring Recognise and celebrate achievements o _Find a better way_ Collaborate to find solutions Embrace the power and opportunity of diversity Generate options to maximise sustainability Commit to continuously improving o _Deliver it!_ Take personal ownership for delivery Be bold and act with passion and purpose Focus on progress towards outcomes See it through! So, whilst recognising the importance of qualifications and experience, MACK requires all employees to demonstrate how they embody the values of the company. MACK is committed to cultivating a diverse and inclusive workforce. We aim for our workforce to be truly representative of all sections of society, and for each employee to feel safe, respected and able to achieve their potential. Job Type: Permanent Pay: £16.00 per hour Benefits: Discounted or free food On-site parking Work Location: In person Reference ID: HR/PER/R053
Sep 04, 2025
Full time
Introduction MACK is a property management company that has a vision to be the leading force in providing a diverse range of safe, inclusive, and sustainable accommodation for all. To support our accommodation services, we also operate nationwide, delivering catering and laundry services. The Role As the Head Chef, you will lead our culinary team in delivering exceptional dining experiences while ensuring the highest standards of food safety and quality. Reporting to the Restaurant Manager, with a Level 3 in Professional Cookery and strong leadership skills, you will foster a collaborative environment, oversee food production, and implement HACCP protocols. Join us to elevate our culinary offerings and drive the success of our restaurant through innovative cuisine and effective team leadership. Key responsibilities - Head Chef (Bulk catering) Oversee the preparation and cooking of large volumes of food while maintaining consistency, portion control, and quality standards, ensure food presentation and taste meet company expectations. Lead, motivate, and manage a team of chefs, kitchen assistants, and porters. Provide on-the-job training to ensure staff follow procedures and maintain high standards of food safety and hygiene. Monitor stock levels, forecast usage, and manage ordering to reduce waste and control costs. Ensure full compliance with food safety legislation, HACCP protocols, and company policies. Conduct regular kitchen audits and risk assessments. Ensure all allergen information is up to date and that special diets (e.g. gluten-free, halal, vegan) are catered for safely. Liaise with catering managers, clients, and service staff to coordinate service delivery. Respond to feedback and adjust operations accordingly. Ensure kitchen equipment is maintained and serviced. Report faults and oversee cleanliness and organisation of the kitchen. Qualifications NVQ Level 3 in Professional Cookery (or equivalent) Level 3 Food Safety & Hygiene Certification (essential) refresher training will be given. HACCP certification (preferred) Allergen Awareness Training Relevant Health & Safety training (e.g. COSHH, manual handling) Culinary or hospitality management qualification (desirable) Experience Proven experience as a Head Chef or Senior Sous Chef in a bulk or volume catering environment (e.g. hospitals, schools, prisons, large-scale events, care homes, or contract catering) Strong background in high-volume food production and multi-site or central kitchen operations Demonstrable experience in menu planning, cost control, stock management, and team leadership Experience managing and training kitchen brigades Track record of maintaining food safety standards and achieving high inspection results Experience working with specialist diets and allergens Skills Excellent leadership and team management skills Strong organisational and time-management abilities Sound knowledge of stock control, portioning, and waste reduction High standards of cleanliness and attention to detail Strong interpersonal and communication skills Ability to stay calm under pressure and meet tight deadlines IT literacy (for menu systems, stock control, compliance reporting, etc.) Flexibility and problem-solving mindset Shift / Work Pattern 5 days over 7, including weekends. 10am to 7pm but must be flexible to fit within the business requirements Other Considerations: Working Conditions: The position requires standing for long periods, bending, lifting, and maintaining a fast-paced environment while ensuring that food safety and cleanliness are upheld at all times. It is important to MACK that all employees are aligned with the values of the company as follows: o _Do the right thing_ Put our customers first Stand up for safety every day Be respectful, supporting, and caring Recognise and celebrate achievements o _Find a better way_ Collaborate to find solutions Embrace the power and opportunity of diversity Generate options to maximise sustainability Commit to continuously improving o _Deliver it!_ Take personal ownership for delivery Be bold and act with passion and purpose Focus on progress towards outcomes See it through! So, whilst recognising the importance of qualifications and experience, MACK requires all employees to demonstrate how they embody the values of the company. MACK is committed to cultivating a diverse and inclusive workforce. We aim for our workforce to be truly representative of all sections of society, and for each employee to feel safe, respected and able to achieve their potential. Job Type: Permanent Pay: £16.00 per hour Benefits: Discounted or free food On-site parking Work Location: In person Reference ID: HR/PER/R053
Job Title: PFI Account Manager Location: Manchester Contract Type: Permanent, Full-Time Salary: 55,000 + company vehicle / car allowance, bonus, and comprehensive benefits package. Role Overview The Account Manager will be responsible for the day-to-day management of service delivery, including financial, safety, and quality performance elements of the contract. You will ensure that contractual commitments are delivered in line with SLAs/KPIs and other requirements detailed in the contract documentation. This role requires setting high standards and ensuring all aspects of commercial and operational delivery comply with legislative requirements, company governance, policies, and procedures. Building strong relationships and maintaining proactive communication with all internal and external stakeholders is essential. This is a customer-facing role. Key Responsibilities Provide a safe and healthy environment and working conditions for all employees in line with company safety standards. Comply with all company policies and procedures to ensure timely and effective implementation. Drive quality, innovation, and continuous improvement. Promote an open, transparent management style that encourages progress and development within the team and with client stakeholders. Ensure financial policies and processes are communicated, implemented, and monitored effectively. Ensure contracts are staffed with fully competent and appropriately trained teams, with effective succession planning in place. Deliver effective communication through advice, leadership, and participation in client management meetings, briefings, consultation forums, correspondence, and reporting. Ensure efficient operation, maintenance, and repair of site M&E plant, equipment, building fabric, and services. Minimise company risk from technical, financial, or health and safety perspectives by making appropriate checks in a timely manner. Essential Skills & Experience Previous contract management experience. Member of BIFM, or appropriate FM/Technical qualifications. Strong knowledge of building services and legislation. Experience managing services in a prestigious corporate environment. Proven background in facilities management. Ability to remain calm and make clear decisions in high-pressure situations. Technical background is essential. Health & Safety qualification / M&E qualifications. Knowledge of Water Systems and Legionella Control (HSG274). Proficient in Microsoft Office (Word, Outlook). Experience with CAFM systems. Full, clean UK driving licence. Recognised industry qualification and relevant experience required. Apply today or email (url removed) for further details
Sep 04, 2025
Full time
Job Title: PFI Account Manager Location: Manchester Contract Type: Permanent, Full-Time Salary: 55,000 + company vehicle / car allowance, bonus, and comprehensive benefits package. Role Overview The Account Manager will be responsible for the day-to-day management of service delivery, including financial, safety, and quality performance elements of the contract. You will ensure that contractual commitments are delivered in line with SLAs/KPIs and other requirements detailed in the contract documentation. This role requires setting high standards and ensuring all aspects of commercial and operational delivery comply with legislative requirements, company governance, policies, and procedures. Building strong relationships and maintaining proactive communication with all internal and external stakeholders is essential. This is a customer-facing role. Key Responsibilities Provide a safe and healthy environment and working conditions for all employees in line with company safety standards. Comply with all company policies and procedures to ensure timely and effective implementation. Drive quality, innovation, and continuous improvement. Promote an open, transparent management style that encourages progress and development within the team and with client stakeholders. Ensure financial policies and processes are communicated, implemented, and monitored effectively. Ensure contracts are staffed with fully competent and appropriately trained teams, with effective succession planning in place. Deliver effective communication through advice, leadership, and participation in client management meetings, briefings, consultation forums, correspondence, and reporting. Ensure efficient operation, maintenance, and repair of site M&E plant, equipment, building fabric, and services. Minimise company risk from technical, financial, or health and safety perspectives by making appropriate checks in a timely manner. Essential Skills & Experience Previous contract management experience. Member of BIFM, or appropriate FM/Technical qualifications. Strong knowledge of building services and legislation. Experience managing services in a prestigious corporate environment. Proven background in facilities management. Ability to remain calm and make clear decisions in high-pressure situations. Technical background is essential. Health & Safety qualification / M&E qualifications. Knowledge of Water Systems and Legionella Control (HSG274). Proficient in Microsoft Office (Word, Outlook). Experience with CAFM systems. Full, clean UK driving licence. Recognised industry qualification and relevant experience required. Apply today or email (url removed) for further details
Job Title: Programme Support Administrator Location: Warrington Site Reporting To: Warrington Operations Manager Duration: 12 months Salary Range: Up to £160 per day via an approved umbrella company Role Overview We are seeking a highly organised and proactive Programme Support Administrator to provide operational and administrative support across all our programmes delivered via the Warrington site. This role is pivotal in ensuring smooth order fulfilment, effective customer interaction, and efficient data and logistics management. Key Responsibilities Programme Support: Manage order entry, processing, and dispatch activities to support programme delivery. Customer Interaction: Serve as the first point of contact for internal and external stakeholders, ensuring professional and responsive service. Order Management: Monitor and process incoming orders, coordinate logistics (inventory, warehousing, transportation), and maintain supply continuity. Issue Escalation: Escalate operational issues to the Warrington Operations Manager to ensure timely resolution and continuity. Team Collaboration: Work closely with the wider supply support team to maintain service levels during absences or peak periods. Data Management: Record and report across multiple projects, tailoring approaches to meet specific delivery needs. Manage inventory control and support procurement and dispatch processes. Mandatory Skills & Experience Time Management: Ability to prioritise tasks and meet deadlines efficiently. Communication: Strong written and verbal communication skills. Attention to Detail: High level of accuracy in documentation and data handling. Microsoft Office 365 Proficiency: Especially in Word, Excel, Outlook, SharePoint, and PowerPoint. Problem-Solving: Calm and creative approach to resolving unexpected issues. Customer Service: Professional handling of inquiries and complaints. Teamwork: Collaborative approach across departments. Flexibility: Ability to adapt to shifting priorities and multitask effectively. Discretion: Handling sensitive information with confidentiality. Highly Desirable Skills Working knowledge of SAP. General understanding of logistics, including transport and warehouse operations. Strategic Thinking: Ability to anticipate trends and align decisions with team and business goals. Adaptability: Responsive to changing circumstances and able to adjust approach accordingly. If this is the role for you please submit your CV at your earliest convenience.
Sep 04, 2025
Contractor
Job Title: Programme Support Administrator Location: Warrington Site Reporting To: Warrington Operations Manager Duration: 12 months Salary Range: Up to £160 per day via an approved umbrella company Role Overview We are seeking a highly organised and proactive Programme Support Administrator to provide operational and administrative support across all our programmes delivered via the Warrington site. This role is pivotal in ensuring smooth order fulfilment, effective customer interaction, and efficient data and logistics management. Key Responsibilities Programme Support: Manage order entry, processing, and dispatch activities to support programme delivery. Customer Interaction: Serve as the first point of contact for internal and external stakeholders, ensuring professional and responsive service. Order Management: Monitor and process incoming orders, coordinate logistics (inventory, warehousing, transportation), and maintain supply continuity. Issue Escalation: Escalate operational issues to the Warrington Operations Manager to ensure timely resolution and continuity. Team Collaboration: Work closely with the wider supply support team to maintain service levels during absences or peak periods. Data Management: Record and report across multiple projects, tailoring approaches to meet specific delivery needs. Manage inventory control and support procurement and dispatch processes. Mandatory Skills & Experience Time Management: Ability to prioritise tasks and meet deadlines efficiently. Communication: Strong written and verbal communication skills. Attention to Detail: High level of accuracy in documentation and data handling. Microsoft Office 365 Proficiency: Especially in Word, Excel, Outlook, SharePoint, and PowerPoint. Problem-Solving: Calm and creative approach to resolving unexpected issues. Customer Service: Professional handling of inquiries and complaints. Teamwork: Collaborative approach across departments. Flexibility: Ability to adapt to shifting priorities and multitask effectively. Discretion: Handling sensitive information with confidentiality. Highly Desirable Skills Working knowledge of SAP. General understanding of logistics, including transport and warehouse operations. Strategic Thinking: Ability to anticipate trends and align decisions with team and business goals. Adaptability: Responsive to changing circumstances and able to adjust approach accordingly. If this is the role for you please submit your CV at your earliest convenience.
Venue Manager - Lancrigg, Grasmere Full-time Permanent Salary negotiable depending on experience Lancrigg is a Grade II-listed country house and exclusive-use wedding venue, set within 31 acres of woodland and gardens in the heart of Grasmere. With 17 bedrooms, private bars, and a rustic wedding barn, we specialise in hosting intimate but unforgettable weddings and private events. We are looking for an experienced Venue Manager with a strong background in hospitality and weddings to take a lead role in delivering exceptional guest experiences. This is a hands-on position requiring energy, professionalism, and meticulous attention to detail. Key Responsibilities Lead and oversee all weddings and private events at Lancrigg Work closely with couples to plan and coordinate their day Manage relationships with caterers, suppliers, and staff to ensure events run seamlessly Take responsibility for guest satisfaction, from check-in through to departure Maintain high standards of presentation across the house, barn, and grounds Oversee operational aspects including bar service, accommodation, and logistics About You Proven experience in weddings and hospitality (hotel, venue, or events background) Strong leadership, organisational, and people management skills Ability to remain calm under pressure and resolve issues quickly A professional, approachable, and detail-oriented manner Flexibility to work evenings, weekends, and long shifts when required Ideally local to the Lakes, with a love for the area and what it offers What We Offer Competitive salary (depending on experience) A beautiful and unique working environment in the Lake District The chance to play a key role in a growing and evolving business A supportive, passionate team who take pride in delivering outstanding weddings If you have the passion, experience, and drive to ensure every couple's day at Lancrigg is seamless and memorable, we'd love to hear from you. Job Type: Full-time Pay: £35,000.00-£40,000.00 per year Experience: Hospitality: 3 years (preferred) Work Location: In person
Sep 04, 2025
Full time
Venue Manager - Lancrigg, Grasmere Full-time Permanent Salary negotiable depending on experience Lancrigg is a Grade II-listed country house and exclusive-use wedding venue, set within 31 acres of woodland and gardens in the heart of Grasmere. With 17 bedrooms, private bars, and a rustic wedding barn, we specialise in hosting intimate but unforgettable weddings and private events. We are looking for an experienced Venue Manager with a strong background in hospitality and weddings to take a lead role in delivering exceptional guest experiences. This is a hands-on position requiring energy, professionalism, and meticulous attention to detail. Key Responsibilities Lead and oversee all weddings and private events at Lancrigg Work closely with couples to plan and coordinate their day Manage relationships with caterers, suppliers, and staff to ensure events run seamlessly Take responsibility for guest satisfaction, from check-in through to departure Maintain high standards of presentation across the house, barn, and grounds Oversee operational aspects including bar service, accommodation, and logistics About You Proven experience in weddings and hospitality (hotel, venue, or events background) Strong leadership, organisational, and people management skills Ability to remain calm under pressure and resolve issues quickly A professional, approachable, and detail-oriented manner Flexibility to work evenings, weekends, and long shifts when required Ideally local to the Lakes, with a love for the area and what it offers What We Offer Competitive salary (depending on experience) A beautiful and unique working environment in the Lake District The chance to play a key role in a growing and evolving business A supportive, passionate team who take pride in delivering outstanding weddings If you have the passion, experience, and drive to ensure every couple's day at Lancrigg is seamless and memorable, we'd love to hear from you. Job Type: Full-time Pay: £35,000.00-£40,000.00 per year Experience: Hospitality: 3 years (preferred) Work Location: In person
