The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants together with and in the absence of store management, demonstrating that as an individual and as a team member, you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures & policies in relation to protection of the brand and company assets and uphold the values and vision of The Body Shop More about the role Customer Experience - As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share the feedback with store management as appropriate. You will creatively support maintenance of store lay-out, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns. Delivery - As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance customer experience. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop's operational standards including the completion of all audit documentation. We're looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Teamwork and People Management - Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We're are looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand. What we look for Experience working in customer service, have genuine passion for beauty and the retail industry Ability to communicate and listen effectively and demonstrate operational skills Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs A positive mindset with the willingness to develop. Ability to multitask, manage time and work flexible hours Talent Drivers Collaborative Skills Purpose Personal Conduct Leadership Commerciality
Sep 04, 2025
Full time
The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants together with and in the absence of store management, demonstrating that as an individual and as a team member, you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures & policies in relation to protection of the brand and company assets and uphold the values and vision of The Body Shop More about the role Customer Experience - As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share the feedback with store management as appropriate. You will creatively support maintenance of store lay-out, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns. Delivery - As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance customer experience. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop's operational standards including the completion of all audit documentation. We're looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Teamwork and People Management - Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We're are looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand. What we look for Experience working in customer service, have genuine passion for beauty and the retail industry Ability to communicate and listen effectively and demonstrate operational skills Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs A positive mindset with the willingness to develop. Ability to multitask, manage time and work flexible hours Talent Drivers Collaborative Skills Purpose Personal Conduct Leadership Commerciality
Closing Date: 18 September 2025 Ref 7066 Save the Children UK is seeking a dynamic and motivated Sales Lead to join our Humanitarian Leadership Academy (HLA) . In this pivotal role, you will lead the growth of our commercial arm, HLA Enterprise (HLA-E), by expanding income streams, strengthening partnerships, and ensuring the long-term sustainability of our innovative learning platforms, including Kaya. This is an exciting opportunity to play a key role in advancing locally led humanitarian action, helping us reach more learners worldwide, and ultimately supporting communities to better prepare for and respond to crises. About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the Team: The Humanitarian Leadership Academy's (HLA's) mission is to inspire a movement for locally led humanitarian action. Our purpose is to work with local actors and organisations to provide tailored resilience and crisis response support that addresses their specific needs, focusing on nurturing and empowering local leaders , driving collective action through our networks, thought leadership & research and amplifying local expertise , creating opportunities for change and collaboration. The HLA provides learning opportunities that help the humanitarian sector become more locally led, reaching over 450,000 learners in 190 countries. Through our commercial arm, HLA Enterprise (HLA-E), we deliver innovative online learning products and consultancy services, centred around Kaya , our global digital platform offering 500+ courses in multiple languages. About the role As the HLA Sales Lead, you will lead and manage commercial activity for HLA-Enterprise (HLA-E), driving the growth and diversification of income streams by selling our innovative learning products and services to individuals and organisations in the humanitarian and development sectors. You will be responsible for acquiring new partners and renewing and expanding existing ones. This involves identifying opportunities, working closely with HLA teams to create awareness of our offer, converting enquiries, upscaling partnerships, and building a strong portfolio of clients for Kaya and other e-learning solutions. You will also play a key role in building partnerships across Save the Children and the wider sector, ensuring the financial sustainability of HLA and supporting its strategic direction. In this role, you will: Deliver on HLA-E sales strategy to diversify and increase HLA-E income streams, ensuring delivery of agreed targets and business growth Ability to ensure clear and timely reporting of the sales performance. Support the development of a new go-to-market strategy to grow HLA's commercial revenue from products and services, working to set and achieve agreed income targets for . Identify and secure new business opportunities in the e-learning market for HLA's solutions, products, and services, ensuring a robust prospect pipeline. Responsible for all Kaya & HLA-E sales, account management of clients and pitching for new clients/audiences and on-going client management. Enhance the customer journey to improve conversion rates, managing key performance metrics such as income, profitability, and return on investment. Build and manage relationships with potential customers and partners by working closely with HLA colleagues across various functions. Explore innovative funding mechanisms that provide mutual benefits for the HLA and donors, such as social investment. Represent HLA in external forums to promote its mission and seek new opportunities for collaboration. Support strong internal communication and contribute to building an inclusive and supportive team culture. About you We are looking for someone with the following experience, competencies and skills : Strong understanding and proven experience in sales and target setting Strong account management and relationship management skills Ability to work as part of a high performing team as well as independently Strong representational and communication skills Understanding of the international humanitarian system and/or the learning sector Experience presenting complex information to varied audiences in an engaging way Experience of working with legal agreements, contracts, and internal procedures Solutions-focused with strong problem-solving skills including tracking against the budget Flexibility and adaptability in a fast-paced environment Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. Ways of Working: The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. Please note: travel costs to your contracted office will be at your own expense. Flexible Working - We are happy to discuss flexible working options at interview . Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Sep 04, 2025
Full time
Closing Date: 18 September 2025 Ref 7066 Save the Children UK is seeking a dynamic and motivated Sales Lead to join our Humanitarian Leadership Academy (HLA) . In this pivotal role, you will lead the growth of our commercial arm, HLA Enterprise (HLA-E), by expanding income streams, strengthening partnerships, and ensuring the long-term sustainability of our innovative learning platforms, including Kaya. This is an exciting opportunity to play a key role in advancing locally led humanitarian action, helping us reach more learners worldwide, and ultimately supporting communities to better prepare for and respond to crises. About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the Team: The Humanitarian Leadership Academy's (HLA's) mission is to inspire a movement for locally led humanitarian action. Our purpose is to work with local actors and organisations to provide tailored resilience and crisis response support that addresses their specific needs, focusing on nurturing and empowering local leaders , driving collective action through our networks, thought leadership & research and amplifying local expertise , creating opportunities for change and collaboration. The HLA provides learning opportunities that help the humanitarian sector become more locally led, reaching over 450,000 learners in 190 countries. Through our commercial arm, HLA Enterprise (HLA-E), we deliver innovative online learning products and consultancy services, centred around Kaya , our global digital platform offering 500+ courses in multiple languages. About the role As the HLA Sales Lead, you will lead and manage commercial activity for HLA-Enterprise (HLA-E), driving the growth and diversification of income streams by selling our innovative learning products and services to individuals and organisations in the humanitarian and development sectors. You will be responsible for acquiring new partners and renewing and expanding existing ones. This involves identifying opportunities, working closely with HLA teams to create awareness of our offer, converting enquiries, upscaling partnerships, and building a strong portfolio of clients for Kaya and other e-learning solutions. You will also play a key role in building partnerships across Save the Children and the wider sector, ensuring the financial sustainability of HLA and supporting its strategic direction. In this role, you will: Deliver on HLA-E sales strategy to diversify and increase HLA-E income streams, ensuring delivery of agreed targets and business growth Ability to ensure clear and timely reporting of the sales performance. Support the development of a new go-to-market strategy to grow HLA's commercial revenue from products and services, working to set and achieve agreed income targets for . Identify and secure new business opportunities in the e-learning market for HLA's solutions, products, and services, ensuring a robust prospect pipeline. Responsible for all Kaya & HLA-E sales, account management of clients and pitching for new clients/audiences and on-going client management. Enhance the customer journey to improve conversion rates, managing key performance metrics such as income, profitability, and return on investment. Build and manage relationships with potential customers and partners by working closely with HLA colleagues across various functions. Explore innovative funding mechanisms that provide mutual benefits for the HLA and donors, such as social investment. Represent HLA in external forums to promote its mission and seek new opportunities for collaboration. Support strong internal communication and contribute to building an inclusive and supportive team culture. About you We are looking for someone with the following experience, competencies and skills : Strong understanding and proven experience in sales and target setting Strong account management and relationship management skills Ability to work as part of a high performing team as well as independently Strong representational and communication skills Understanding of the international humanitarian system and/or the learning sector Experience presenting complex information to varied audiences in an engaging way Experience of working with legal agreements, contracts, and internal procedures Solutions-focused with strong problem-solving skills including tracking against the budget Flexibility and adaptability in a fast-paced environment Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. Ways of Working: The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. Please note: travel costs to your contracted office will be at your own expense. Flexible Working - We are happy to discuss flexible working options at interview . Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Role Title: EUC SME / Programme Manager Location: Northampton Hybrid - 2-3 days onsite per week Duration: 31/12/2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: We are seeking a dynamic and experienced leader to oversee high-impact programmes and drive innovation in End User Computing (EUC) across the organisation. This hybrid role combines strategic programme delivery with technical leadership in EUC, shaping the digital workplace experience while ensuring execution against Group ExCo-level standards. The successful candidate will operate in a fast-paced, complex environment, managing multi-dimensional change and delivering secure, scalable, and high-performing solutions. Key Responsibilities: Programme Delivery & Transformation Lead multi-million-pound business change programmes across risk, digital credentialing, and organisational transformation. Operate as deputy to a senior Managing Director, with visibility across multiple workstreams. Ensure robust governance, milestone tracking, budgeting, and benefits realisation. Engage and influence senior stakeholders including Managing Directors and ExCo-level executives. Navigate complex delivery environments with shifting priorities and ambiguous requirements. Identify and manage cross-programme risks and dependencies. Embed best practices for change delivery with strong process discipline and hands-on execution. End User Computing (EUC) Leadership Define and execute the EUC strategy and roadmap aligned with business and IT goals. Architect and oversee EUC platforms including Windows, macOS, VDI, and mobile endpoints. Lead deployment and lifecycle management of technologies such as Microsoft 365, Citrix/VMware VDI, Intune, SCCM, and Autopilot. Drive automation, standardisation, and continuous improvement across the EUC estate. Ensure EUC solutions meet security, compliance, and regulatory standards (e.g., GDPR, ISO 27001). Implement zero-trust principles and data protection strategies. Collaborate with infrastructure, security, and business teams to deliver integrated solutions. Skills & Experience Required Strategic & Delivery Expertise Extensive experience in financial services. Proven track record in delivering large-scale, cross-functional transformation programmes. Strong understanding of risk, control, and governance frameworks. Ability to lead business transformation beyond technology implementation. Resilient and calm under pressure, with excellent stakeholder management skills. Technical Proficiency Deep knowledge of EUC technologies: Windows/macOS, Microsoft 365, Azure AD, Citrix/VMware Horizon, Intune, SCCM. Experience with scripting (PowerShell, Bash) and cloud platforms (Azure, AWS, GCP). Strong grasp of enterprise architecture and hybrid environments. Leadership & Communication Demonstrated ability to lead cross-functional teams and mentor junior staff. Excellent communication and influencing skills across technical and business domains. Thought leadership in modern workplace technologies and digital user experience.
Sep 04, 2025
Contractor
Role Title: EUC SME / Programme Manager Location: Northampton Hybrid - 2-3 days onsite per week Duration: 31/12/2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: We are seeking a dynamic and experienced leader to oversee high-impact programmes and drive innovation in End User Computing (EUC) across the organisation. This hybrid role combines strategic programme delivery with technical leadership in EUC, shaping the digital workplace experience while ensuring execution against Group ExCo-level standards. The successful candidate will operate in a fast-paced, complex environment, managing multi-dimensional change and delivering secure, scalable, and high-performing solutions. Key Responsibilities: Programme Delivery & Transformation Lead multi-million-pound business change programmes across risk, digital credentialing, and organisational transformation. Operate as deputy to a senior Managing Director, with visibility across multiple workstreams. Ensure robust governance, milestone tracking, budgeting, and benefits realisation. Engage and influence senior stakeholders including Managing Directors and ExCo-level executives. Navigate complex delivery environments with shifting priorities and ambiguous requirements. Identify and manage cross-programme risks and dependencies. Embed best practices for change delivery with strong process discipline and hands-on execution. End User Computing (EUC) Leadership Define and execute the EUC strategy and roadmap aligned with business and IT goals. Architect and oversee EUC platforms including Windows, macOS, VDI, and mobile endpoints. Lead deployment and lifecycle management of technologies such as Microsoft 365, Citrix/VMware VDI, Intune, SCCM, and Autopilot. Drive automation, standardisation, and continuous improvement across the EUC estate. Ensure EUC solutions meet security, compliance, and regulatory standards (e.g., GDPR, ISO 27001). Implement zero-trust principles and data protection strategies. Collaborate with infrastructure, security, and business teams to deliver integrated solutions. Skills & Experience Required Strategic & Delivery Expertise Extensive experience in financial services. Proven track record in delivering large-scale, cross-functional transformation programmes. Strong understanding of risk, control, and governance frameworks. Ability to lead business transformation beyond technology implementation. Resilient and calm under pressure, with excellent stakeholder management skills. Technical Proficiency Deep knowledge of EUC technologies: Windows/macOS, Microsoft 365, Azure AD, Citrix/VMware Horizon, Intune, SCCM. Experience with scripting (PowerShell, Bash) and cloud platforms (Azure, AWS, GCP). Strong grasp of enterprise architecture and hybrid environments. Leadership & Communication Demonstrated ability to lead cross-functional teams and mentor junior staff. Excellent communication and influencing skills across technical and business domains. Thought leadership in modern workplace technologies and digital user experience.
Role details Salary - Competitive Salary Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37 United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution." Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements Car allowance 5k A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We are seeking an experienced and dynamic Portfolio Manager for our Transformation and Strategic programs directorate to lead the delivery and management of a portfolio of transformation programmes and projects within the Customer and Technology area. We are particularly interested in candidates with experience in customer billing migration. The successful candidate will be responsible for the strategic priorities alignment, driving consistent application of portfolio management and enabling the delivery of measurable outcomes. This role requires an experienced strategic thinker and the ability to drive results with tenacity and a strong delivery focus, demonstrating the ability to cut through complexity and ambiguity to ensure outcomes are achieved. The successful candidate will play a critical leadership role with the ability to inspire and motivate teams, influence stakeholders and drive change effectively. Responsible for leading and developing a high performing team which includes program and project managers you will be a key member of the Change and Transformation leadership team, driving one UU change agenda. Accountabilities & Responsibilities Lead strategic planning, prioritisation, and resource optimisation across programmes and projects in the functional change portfolio. Partner with executive leaders to shape investment decisions, balancing risk, value, capacity, and change appetite. Chair portfolio governance boards and supports the development of business cases for submission to investment committees. Drive benefits management discipline, including realisation tracking and post-implementation reviews. Embed continuous improvement and innovation across portfolio management practices. Technical Skills & Experience Proven experience leading enterprise-wide portfolio or transformation functions. Ability to drive results with tenacity - A strong delivery focus Ability to inspire and motivate teams, influence stakeholders, and drive change effectively. Proven ability to operate at board level, influencing and advising executive stakeholders. Excellent stakeholder engagement, negotiation, and communication skills. High resilience, judgement, and ability to make data-driven decisions in complex, fast-moving environments. Strong understanding of organisational change management and strategic execution. We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Sep 04, 2025
Full time
Role details Salary - Competitive Salary Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37 United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution." Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements Car allowance 5k A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We are seeking an experienced and dynamic Portfolio Manager for our Transformation and Strategic programs directorate to lead the delivery and management of a portfolio of transformation programmes and projects within the Customer and Technology area. We are particularly interested in candidates with experience in customer billing migration. The successful candidate will be responsible for the strategic priorities alignment, driving consistent application of portfolio management and enabling the delivery of measurable outcomes. This role requires an experienced strategic thinker and the ability to drive results with tenacity and a strong delivery focus, demonstrating the ability to cut through complexity and ambiguity to ensure outcomes are achieved. The successful candidate will play a critical leadership role with the ability to inspire and motivate teams, influence stakeholders and drive change effectively. Responsible for leading and developing a high performing team which includes program and project managers you will be a key member of the Change and Transformation leadership team, driving one UU change agenda. Accountabilities & Responsibilities Lead strategic planning, prioritisation, and resource optimisation across programmes and projects in the functional change portfolio. Partner with executive leaders to shape investment decisions, balancing risk, value, capacity, and change appetite. Chair portfolio governance boards and supports the development of business cases for submission to investment committees. Drive benefits management discipline, including realisation tracking and post-implementation reviews. Embed continuous improvement and innovation across portfolio management practices. Technical Skills & Experience Proven experience leading enterprise-wide portfolio or transformation functions. Ability to drive results with tenacity - A strong delivery focus Ability to inspire and motivate teams, influence stakeholders, and drive change effectively. Proven ability to operate at board level, influencing and advising executive stakeholders. Excellent stakeholder engagement, negotiation, and communication skills. High resilience, judgement, and ability to make data-driven decisions in complex, fast-moving environments. Strong understanding of organisational change management and strategic execution. We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
HEALTH MARKETING MANAGER Salary: £39,000 - £45,000 per annum Department: Marketing, Fundraising and Engagement Reports to: Senior Marketing Manager - Health Location: Stratford, London w/ high-flex (1 - 2 days per week in the office) Hours: 35 hours per week (we are open to compressed hours) Contract type: 12 month fixed-term contract Closing date: Thursday 18 September 2025, 23:55 Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. We have an exciting opportunity for you to join us as a Health Marketing Manager. We need you to support the Senior Manager to develop the health marketing strategy, plan and budget to achieve the relevant objectives and targets as agreed with Policy, Information and Communications (PI&C) and Marketing Fundraising and Engagement (MFE) and manage the delivery of the health marketing plan. What will I be doing? Supporting the Senior Manager to translate the Marketing Fundraising & Engagement (MFE) / Policy Information and Communications (PI&C) operating plans and budget into a health marketing plan and budget Managing the development and delivery of cross-channel integrated briefs Managing the content and creative production, testing and optimisation process, ensuring campaign assets are fully aligned with Brand messaging Managing the approval process ensuring all health content is evidence based and in line with PI&C messaging frameworks Working in partnership with local and national external stakeholders on campaigns, maintaining strong relationships to ensure success of joint marketing activity Managing the pre-launch user testing process and overseeing the implementation of campaign optimisation initiatives Managing the planning, set-up, delivery and analysis of integrated multi-channel campaigns that meet and exceed specific product KPIs Working alongside the Senior Manager to motivate the Senior Executives and matrix manage specialist Digital Marketing & Delivery teams to deliver activity across channels Working with digital and data experts from across marketing and the wider organisation to improve communications and better engage our audiences Managing the implementation of cross-organisational strategic projects that support the wider aims of Cancer Research UK's marketing function. Managing the continuous testing and analysis of campaigns, spotting opportunities to optimise ongoing activity and make recommendations to improve the effectiveness of future campaigns. What skills will I need? Significant experience of translating marketing strategy into tactical delivery plans by channel, audience and budget Significant experience of planning and delivering multi-channel campaigns that meet campaign KPIs Strong understanding of end-to-end consumer journeys and the role of different channels in fully integrated campaigns Relevant experience of managing and motivating agencies to drive maximum value from relationships Commercially aware with relevant budget management experience Data-driven with a strong understanding of UX principles and relevant experience of interpreting results and recommending opportunities for optimisation Proven ability to develop positive working relationships and influence others at all levels Relevant experience of developing highly effective campaign assets for use across channels Excellent project management skills including resource and risk management. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
Sep 04, 2025
Full time
HEALTH MARKETING MANAGER Salary: £39,000 - £45,000 per annum Department: Marketing, Fundraising and Engagement Reports to: Senior Marketing Manager - Health Location: Stratford, London w/ high-flex (1 - 2 days per week in the office) Hours: 35 hours per week (we are open to compressed hours) Contract type: 12 month fixed-term contract Closing date: Thursday 18 September 2025, 23:55 Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. We have an exciting opportunity for you to join us as a Health Marketing Manager. We need you to support the Senior Manager to develop the health marketing strategy, plan and budget to achieve the relevant objectives and targets as agreed with Policy, Information and Communications (PI&C) and Marketing Fundraising and Engagement (MFE) and manage the delivery of the health marketing plan. What will I be doing? Supporting the Senior Manager to translate the Marketing Fundraising & Engagement (MFE) / Policy Information and Communications (PI&C) operating plans and budget into a health marketing plan and budget Managing the development and delivery of cross-channel integrated briefs Managing the content and creative production, testing and optimisation process, ensuring campaign assets are fully aligned with Brand messaging Managing the approval process ensuring all health content is evidence based and in line with PI&C messaging frameworks Working in partnership with local and national external stakeholders on campaigns, maintaining strong relationships to ensure success of joint marketing activity Managing the pre-launch user testing process and overseeing the implementation of campaign optimisation initiatives Managing the planning, set-up, delivery and analysis of integrated multi-channel campaigns that meet and exceed specific product KPIs Working alongside the Senior Manager to motivate the Senior Executives and matrix manage specialist Digital Marketing & Delivery teams to deliver activity across channels Working with digital and data experts from across marketing and the wider organisation to improve communications and better engage our audiences Managing the implementation of cross-organisational strategic projects that support the wider aims of Cancer Research UK's marketing function. Managing the continuous testing and analysis of campaigns, spotting opportunities to optimise ongoing activity and make recommendations to improve the effectiveness of future campaigns. What skills will I need? Significant experience of translating marketing strategy into tactical delivery plans by channel, audience and budget Significant experience of planning and delivering multi-channel campaigns that meet campaign KPIs Strong understanding of end-to-end consumer journeys and the role of different channels in fully integrated campaigns Relevant experience of managing and motivating agencies to drive maximum value from relationships Commercially aware with relevant budget management experience Data-driven with a strong understanding of UX principles and relevant experience of interpreting results and recommending opportunities for optimisation Proven ability to develop positive working relationships and influence others at all levels Relevant experience of developing highly effective campaign assets for use across channels Excellent project management skills including resource and risk management. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
Imperial Recruitment Group are delighted to announce that we are working in partnership with Sembcorp Energy UK who are recruiting for an IT-OT Security Specialist on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp s information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for ensuring the confidentiality, integrity, and availability of company information resources by implementing and maintaining security controls, performing comprehensive security incident response, engaging in proactive threat assessment, mitigation planning, incident trend analysis, and security architecture review. Accountable for gap analysis and regular audits of OT environments to ensure compliance with company security requirements and industry security standards. Accountable for complex and speedy troubleshooting to minimise any network security threats to the company. Provide 2nd line IT support when and where required. IT Security Incident Management Coordinate and carry out the security incident management lifecycle including preparation, detection and analysis, containment, eradication and recovery. Coordinate incident handling and contingency planning activities. Incorporate lessons learned from ongoing incident handling activities into incident response procedures, training, and testing and implement resulting changes accordingly. Manage escalations in or out of normal business hours liaising with global internal and external service providers. Security Operations Daily support and security auditing of the firewall landscape. Support and audit remote access to internal company resources. Create and implement network hardening guidelines and procedures Maintain current awareness of technology trends, and act as a valued Subject Matter Expert in selecting and designing new solutions. Knowledge & Experience: Experience in managing: Windows 10, Microsoft Office 365 (SharePoint and Exchange Online in particular), Active Directory Good knowledge of GPO deployment and configuration Understanding of Firewall technologies Ability to troubleshoot IT related issues Understanding of industrial control systems HMI/SCADA Understanding of industrial control systems communication protocols Networking knowledge covering LAN/VLAN/WAN technologies A sound range of IT/OT skills, which need to be kept up to date in line with IT/OT developments in the business. Demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision Understand NIST Understand ISO 27001 Cyber Resilience Disaster Recovery For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
Sep 04, 2025
Full time
Imperial Recruitment Group are delighted to announce that we are working in partnership with Sembcorp Energy UK who are recruiting for an IT-OT Security Specialist on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp s information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for ensuring the confidentiality, integrity, and availability of company information resources by implementing and maintaining security controls, performing comprehensive security incident response, engaging in proactive threat assessment, mitigation planning, incident trend analysis, and security architecture review. Accountable for gap analysis and regular audits of OT environments to ensure compliance with company security requirements and industry security standards. Accountable for complex and speedy troubleshooting to minimise any network security threats to the company. Provide 2nd line IT support when and where required. IT Security Incident Management Coordinate and carry out the security incident management lifecycle including preparation, detection and analysis, containment, eradication and recovery. Coordinate incident handling and contingency planning activities. Incorporate lessons learned from ongoing incident handling activities into incident response procedures, training, and testing and implement resulting changes accordingly. Manage escalations in or out of normal business hours liaising with global internal and external service providers. Security Operations Daily support and security auditing of the firewall landscape. Support and audit remote access to internal company resources. Create and implement network hardening guidelines and procedures Maintain current awareness of technology trends, and act as a valued Subject Matter Expert in selecting and designing new solutions. Knowledge & Experience: Experience in managing: Windows 10, Microsoft Office 365 (SharePoint and Exchange Online in particular), Active Directory Good knowledge of GPO deployment and configuration Understanding of Firewall technologies Ability to troubleshoot IT related issues Understanding of industrial control systems HMI/SCADA Understanding of industrial control systems communication protocols Networking knowledge covering LAN/VLAN/WAN technologies A sound range of IT/OT skills, which need to be kept up to date in line with IT/OT developments in the business. Demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision Understand NIST Understand ISO 27001 Cyber Resilience Disaster Recovery For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
Description Our local government clients are recruiting an HR Project Manager (Quality Improvement Service). We are seeking a dynamic and detail-oriented Project Manager, ideally with experience in HR and change management, to support the delivery of the Families First in Social Care reforms. This role requires excellent organisational skills and the ability to align project outcomes with Corporate HR processes. This role will work closely with the workforce planning and restructuring processes needed to deliver the Families First Programme. Your Key Responsibilities will include: Project Management: Lead end-to-end delivery of strategic projects across departments, ensuring timelines, budgets, and quality standards are met. HR Collaboration: Partner with Corporate HR to support Families First Programme-related activity, including workforce planning, staff engagement, and change management. Stakeholder Engagement: Build strong relationships with internal stakeholders. Continuous Improvement: Identify opportunities for process improvement and innovation. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. CIPD qualified or equivalent knowledge, skills and experience. Project Management qualification or equivalent experience in applying project management disciplines. Advanced Microsoft Office, Word, Excel, Outlook, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in project management tools (e.g., MS Project, Trello). Proven analytical, problem-solving, and decision-making skills. Knowledge and understanding of HR principles, policies, and practices. Experience managing medium to large-scale projects, ideally within the public sector or HR-related environments. Experience in planning and executing projects of varying size and complexity. Demonstrate the ability to develop project plans for the delivery of defined project outcomes with agreed timescales. Experience carrying out research in HR related areas and identifying appropriate and accessible sources of quantitative and qualitative data or information to meet the research needs. Able to interpret data and provide clear rationale and/or business explanations. Excellent written and oral communication skills. Knowledge of the HR function, including research, project management, and support for HR initiatives related to service delivery. Monitor progress against project plans for all projects assigned to the post holder, and, where required, take remedial action to ensure project milestones are achieved. Have a solution-focused approach to HR service provision with high-quality outcomes. Hybrid with at least 3 days in the office. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Sep 04, 2025
Contractor
Description Our local government clients are recruiting an HR Project Manager (Quality Improvement Service). We are seeking a dynamic and detail-oriented Project Manager, ideally with experience in HR and change management, to support the delivery of the Families First in Social Care reforms. This role requires excellent organisational skills and the ability to align project outcomes with Corporate HR processes. This role will work closely with the workforce planning and restructuring processes needed to deliver the Families First Programme. Your Key Responsibilities will include: Project Management: Lead end-to-end delivery of strategic projects across departments, ensuring timelines, budgets, and quality standards are met. HR Collaboration: Partner with Corporate HR to support Families First Programme-related activity, including workforce planning, staff engagement, and change management. Stakeholder Engagement: Build strong relationships with internal stakeholders. Continuous Improvement: Identify opportunities for process improvement and innovation. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. CIPD qualified or equivalent knowledge, skills and experience. Project Management qualification or equivalent experience in applying project management disciplines. Advanced Microsoft Office, Word, Excel, Outlook, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in project management tools (e.g., MS Project, Trello). Proven analytical, problem-solving, and decision-making skills. Knowledge and understanding of HR principles, policies, and practices. Experience managing medium to large-scale projects, ideally within the public sector or HR-related environments. Experience in planning and executing projects of varying size and complexity. Demonstrate the ability to develop project plans for the delivery of defined project outcomes with agreed timescales. Experience carrying out research in HR related areas and identifying appropriate and accessible sources of quantitative and qualitative data or information to meet the research needs. Able to interpret data and provide clear rationale and/or business explanations. Excellent written and oral communication skills. Knowledge of the HR function, including research, project management, and support for HR initiatives related to service delivery. Monitor progress against project plans for all projects assigned to the post holder, and, where required, take remedial action to ensure project milestones are achieved. Have a solution-focused approach to HR service provision with high-quality outcomes. Hybrid with at least 3 days in the office. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
TUPE Advisor London 6 months FTC Salary up to 50,000 Hybrid 3 days a week Superb opportunity for my client - a leading commercial cleaning and facilities services company, employing over 7,000 colleagues across multiple client sites. Their workforce is at the heart of their success, and they are committed to ensuring every colleague feels valued, supported, and empowered. As their business continues to expand, they require a TUPE Advisor to provide expert support on TUPE transfers, union consultation, and colleague integration during contract mobilisations. Role Purpose The TUPE Advisor supports the successful delivery of contract mobilisations and demobilisations, with a strong focus on TUPE transfers, employee relations, and union engagement . The role ensures that legal obligations are met, colleague experience is prioritised, and operational leaders are equipped to manage people transitions effectively. Key Responsibilities TUPE & Workforce Mobilisation Support the end-to-end process of TUPE in- and out-transfers, ensuring compliance with legislation. Coordinate the collection, validation, and transfer of employee data for mobilisation projects. Support planning and delivery of consultation meetings with colleagues and representatives. Provide guidance to managers and colleagues on TUPE processes, rights, and obligations. Union & Employee Engagement Work closely with trade union representatives during consultation, fostering open and constructive relationships. Support collective and individual consultation processes, ensuring communication is clear, fair, and transparent. Act as a trusted point of contact for colleagues during mobilisation, responding to questions and concerns with empathy. Change Management & Integration Support mobilisation project teams with HR input, timelines, and checklists. Help ensure policies, procedures, and terms and conditions are aligned and implemented correctly post-transfer. Identify potential risks and escalate issues where needed to minimise disruption. Employee Relations & Compliance Provide HR support for ER issues arising during mobilisations, including grievances, absence, and contract queries. Ensure consistency in approach across regions and compliance with employment legislation. Contribute to developing and updating HR processes to improve mobilisation delivery. Experience & Skills Required HR experience with a strong track record of supporting TUPE transfers and mobilisations . Knowledge of UK employment law, particularly TUPE and collective consultation requirements. Experience engaging with trade unions in a collaborative and professional manner. Strong interpersonal skills with the ability to build trust and credibility quickly. Organised and detail-oriented, able to manage multiple mobilisation activities at the same time. Resilient, adaptable, and comfortable working in a fast-paced operational environment. Experience in cleaning, facilities management, or similar large, unionised, multi-site environments is desirable. RG Setsquare is acting as an Employment Business in relation to this vacancy.
Sep 04, 2025
Contractor
TUPE Advisor London 6 months FTC Salary up to 50,000 Hybrid 3 days a week Superb opportunity for my client - a leading commercial cleaning and facilities services company, employing over 7,000 colleagues across multiple client sites. Their workforce is at the heart of their success, and they are committed to ensuring every colleague feels valued, supported, and empowered. As their business continues to expand, they require a TUPE Advisor to provide expert support on TUPE transfers, union consultation, and colleague integration during contract mobilisations. Role Purpose The TUPE Advisor supports the successful delivery of contract mobilisations and demobilisations, with a strong focus on TUPE transfers, employee relations, and union engagement . The role ensures that legal obligations are met, colleague experience is prioritised, and operational leaders are equipped to manage people transitions effectively. Key Responsibilities TUPE & Workforce Mobilisation Support the end-to-end process of TUPE in- and out-transfers, ensuring compliance with legislation. Coordinate the collection, validation, and transfer of employee data for mobilisation projects. Support planning and delivery of consultation meetings with colleagues and representatives. Provide guidance to managers and colleagues on TUPE processes, rights, and obligations. Union & Employee Engagement Work closely with trade union representatives during consultation, fostering open and constructive relationships. Support collective and individual consultation processes, ensuring communication is clear, fair, and transparent. Act as a trusted point of contact for colleagues during mobilisation, responding to questions and concerns with empathy. Change Management & Integration Support mobilisation project teams with HR input, timelines, and checklists. Help ensure policies, procedures, and terms and conditions are aligned and implemented correctly post-transfer. Identify potential risks and escalate issues where needed to minimise disruption. Employee Relations & Compliance Provide HR support for ER issues arising during mobilisations, including grievances, absence, and contract queries. Ensure consistency in approach across regions and compliance with employment legislation. Contribute to developing and updating HR processes to improve mobilisation delivery. Experience & Skills Required HR experience with a strong track record of supporting TUPE transfers and mobilisations . Knowledge of UK employment law, particularly TUPE and collective consultation requirements. Experience engaging with trade unions in a collaborative and professional manner. Strong interpersonal skills with the ability to build trust and credibility quickly. Organised and detail-oriented, able to manage multiple mobilisation activities at the same time. Resilient, adaptable, and comfortable working in a fast-paced operational environment. Experience in cleaning, facilities management, or similar large, unionised, multi-site environments is desirable. RG Setsquare is acting as an Employment Business in relation to this vacancy.
About the Role: An established Hitchin manufacturing firm is seeking an accomplished HR Advisor. This standalone role offers the opportunity to provide comprehensive HR support and ensure legal compliance and best practices across all people-related matters. The workforce comprises approximately 50-60 employees, with a mix of 25% commercial and 75% manual workers. Key Responsibilities: Ensure fair, transparent, and legally compliant HR practices Support the business in mitigating employment risks by ensuring adherence to current legislation and best practices Maintain and update HR policies, procedures, and employee handbooks Provide professional HR advice and guidance to managers on staff development, performance management, salary reviews, employee relations, and change management initiatives Manage the end-to-end recruitment process, ensuring equality, fairness, and compliance with employment law Oversee absence management processes, including return-to-work interviews and occupational health referrals Promote and maintain HR practices that align with the company culture and values Coordinate and administer Health and Safety activities in collaboration with the senior management team and board Provide HR-related data to Finance for the payroll process for hourly-paid staff Undertake additional HR tasks and projects as requested. Carry out all related HR Admin Maintaining valid business liciences, H&S certificates and insurance docs Helping with external auditors requesting evidence of documentation As our ideal HR Advisor for this role, you will essentially bring: A CIPD Postgraduate Qualification (Level 3 or above) or be well qualified by experience Minimum of 2 years' proven generalist HR experience, including post-qualification advisory responsibility Strong experience supporting senior management with HR guidance Proven working knowledge of current employment law Knowledge of on site H&S requirements and documentation Excellent communication skills both written and verbal Strong project management skills Good IT proficiency with a sound understanding of email, Word, Excel, and databases Excellent interpersonal skills with the ability to discuss complex HR issues at both management and staff levels Be comfortable working independently as a standalone HR professional Additional attributes would be desirable: Previous HR experience within a manufacturing or industrial environment Familiarity with factory Health & Safety procedures Experience with Moorepay or similar HRM/ Payroll system IOSH qualification Some additional points to note: Willingness to travel occasionally for business if required This position is coming available August 2025 Benefits: 23 days annual leave per annum, plus Bank Holidays Annual shutdown during the Christmas period with any working days not covered by Statutory Bank Holiday paid for Auto Enrolment Pension Scheme Life Assurance Benefit scheme Free parking at your Hitchin site Please Note: This is a well-rounded and autonomous HR role, best suited to someone who enjoys hands-on work and values stability over upward progression. How to Apply: If you are an accomplished HR Advisor, ideally with experience in an industrial setting and familiar with factory Health & Safety, Tate would love to hear from you. Please submit your CV demonstrating your suitability for the role. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Sep 04, 2025
Full time
About the Role: An established Hitchin manufacturing firm is seeking an accomplished HR Advisor. This standalone role offers the opportunity to provide comprehensive HR support and ensure legal compliance and best practices across all people-related matters. The workforce comprises approximately 50-60 employees, with a mix of 25% commercial and 75% manual workers. Key Responsibilities: Ensure fair, transparent, and legally compliant HR practices Support the business in mitigating employment risks by ensuring adherence to current legislation and best practices Maintain and update HR policies, procedures, and employee handbooks Provide professional HR advice and guidance to managers on staff development, performance management, salary reviews, employee relations, and change management initiatives Manage the end-to-end recruitment process, ensuring equality, fairness, and compliance with employment law Oversee absence management processes, including return-to-work interviews and occupational health referrals Promote and maintain HR practices that align with the company culture and values Coordinate and administer Health and Safety activities in collaboration with the senior management team and board Provide HR-related data to Finance for the payroll process for hourly-paid staff Undertake additional HR tasks and projects as requested. Carry out all related HR Admin Maintaining valid business liciences, H&S certificates and insurance docs Helping with external auditors requesting evidence of documentation As our ideal HR Advisor for this role, you will essentially bring: A CIPD Postgraduate Qualification (Level 3 or above) or be well qualified by experience Minimum of 2 years' proven generalist HR experience, including post-qualification advisory responsibility Strong experience supporting senior management with HR guidance Proven working knowledge of current employment law Knowledge of on site H&S requirements and documentation Excellent communication skills both written and verbal Strong project management skills Good IT proficiency with a sound understanding of email, Word, Excel, and databases Excellent interpersonal skills with the ability to discuss complex HR issues at both management and staff levels Be comfortable working independently as a standalone HR professional Additional attributes would be desirable: Previous HR experience within a manufacturing or industrial environment Familiarity with factory Health & Safety procedures Experience with Moorepay or similar HRM/ Payroll system IOSH qualification Some additional points to note: Willingness to travel occasionally for business if required This position is coming available August 2025 Benefits: 23 days annual leave per annum, plus Bank Holidays Annual shutdown during the Christmas period with any working days not covered by Statutory Bank Holiday paid for Auto Enrolment Pension Scheme Life Assurance Benefit scheme Free parking at your Hitchin site Please Note: This is a well-rounded and autonomous HR role, best suited to someone who enjoys hands-on work and values stability over upward progression. How to Apply: If you are an accomplished HR Advisor, ideally with experience in an industrial setting and familiar with factory Health & Safety, Tate would love to hear from you. Please submit your CV demonstrating your suitability for the role. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Business Change Manager FTC - Manchester - 2/3 days a Week on Site Location : Greater Manchester (Hybrid Working Available) Contract Type: 6 Month FTC We're seeking a highly motivated Business Change Manager to lead the successful planning, delivery, and adoption of strategic change initiatives across a large public sector organisation. About the Role As Business Change Manager, you'll play a pivotal role in delivering transformational programmes that enhance customer experience and operational efficiency. You'll work closely with cross-functional teams to ensure change initiatives are delivered on time, within budget, and with lasting impact. You'll be a key advocate for change, building strong relationships with stakeholders at all levels and shaping communications to engage diverse audiences. Your leadership will help embed new ways of working, support organisational readiness, and ensure a smooth transition to business-as-usual. Key Responsibilities * Lead stakeholder engagement and promote a culture of collaboration. * Develop and execute change action plans aligned with strategic objectives. * Create compelling narratives to support adoption and benefit realisation. * Deliver tailored communications and readiness assessments. * Support implementation and continuous improvement through feedback and insights. * Champion organisational learning and build change capability across teams. About You * A graduate qualification and a recognised change management certification or equivalent experience. * Proven experience delivering change in large, customer-facing environments. * Strong knowledge of change management frameworks, benefits realisation, and organisational design. * Excellent communication and interpersonal skills, with the ability to influence and inspire. * A proactive, resilient approach to driving change and embedding new practices. What We Offer * A collaborative and inclusive working culture. * Opportunities for professional development and career progression. * Flexible working arrangements. * A chance to make a real impact in a forward-thinking organisation. The closing date for applicants for this role is: 15th September 2025
Sep 04, 2025
Business Change Manager FTC - Manchester - 2/3 days a Week on Site Location : Greater Manchester (Hybrid Working Available) Contract Type: 6 Month FTC We're seeking a highly motivated Business Change Manager to lead the successful planning, delivery, and adoption of strategic change initiatives across a large public sector organisation. About the Role As Business Change Manager, you'll play a pivotal role in delivering transformational programmes that enhance customer experience and operational efficiency. You'll work closely with cross-functional teams to ensure change initiatives are delivered on time, within budget, and with lasting impact. You'll be a key advocate for change, building strong relationships with stakeholders at all levels and shaping communications to engage diverse audiences. Your leadership will help embed new ways of working, support organisational readiness, and ensure a smooth transition to business-as-usual. Key Responsibilities * Lead stakeholder engagement and promote a culture of collaboration. * Develop and execute change action plans aligned with strategic objectives. * Create compelling narratives to support adoption and benefit realisation. * Deliver tailored communications and readiness assessments. * Support implementation and continuous improvement through feedback and insights. * Champion organisational learning and build change capability across teams. About You * A graduate qualification and a recognised change management certification or equivalent experience. * Proven experience delivering change in large, customer-facing environments. * Strong knowledge of change management frameworks, benefits realisation, and organisational design. * Excellent communication and interpersonal skills, with the ability to influence and inspire. * A proactive, resilient approach to driving change and embedding new practices. What We Offer * A collaborative and inclusive working culture. * Opportunities for professional development and career progression. * Flexible working arrangements. * A chance to make a real impact in a forward-thinking organisation. The closing date for applicants for this role is: 15th September 2025
Job Overview Provide oversight and leadership to Senior Global Trial managers (SGTMs) for project productivity, delivery and quality resulting in strong financial performance and customer satisfaction. Work with Clinical teams to focus on leveraging deep therapeutic expertise and IQVIA solutions to drive operational excellence and strategic leadership with our customers. Direct and manage an assigned team of clinical leads who lead or support studies or programs to make sure quality, time and budget deliverables are met to the Sponsor's satisfaction and in accordance with Standard Operating Procedures (SOPs), policies and practices. Ensure Clinical leads are trained and individual development is aligned and in place to meet project and organizational needs. Attract, develop and retain talent. Essential Functions • Ensure clinical delivery of assigned projects in compliance with regulatory requirements (International Conference on Harmonization (ICH)-Good Clinical Practice (GCP), protocol), customer requirements (contract), and internal requirements (policies, Standard Operating Procedures (SOPs), project plans). Ensure all Clinical Leads (CLs) obtain Fundamental Good Clinical Practices (GCP) accreditation during a two year cycle. • Actively engage with SGTMs to review project performance and deliverables. Address performance issues and/or escalations by working to create action/recovery plans. Ensure compliance to the Clinical Leads (CL) metrics dashboard of all direct reports. Foster an environment where lessons learned are shared within the team. • Ensure compliance on the overall Risk Management process including risks that are escalating into issues. Work with SGTMs on identification of risks that can lead to processes improvement/standardization across the organization. • Ensure compliance to quality management processes that apply to all projects. Support quality initiatives and ensure quality metrics are met at all times. • Mentor SGTMs to manage clinical aspects of Project Finances, Support to understand the scope of clinical delivery and create plans to deliver against this scope and to monitor and manage changes against baseline and identify additional service opportunities or out of scope work. • Coach SGTMs to identify Out of Scope items, discuss impact and proactively suggest remediation plans when considering risks/delays and to determine appropriate action. Discuss and promote proactive identification of milestone risks by SGTMs • Actively review project level clinical metrics with SGTMs to ensure compliance and accuracy of data. Support SGTMs during Project Review Meetings . Ensure compliance to all critical data fields within Project Management systems/ applicable trackers. Coach SGTMs on running and reviewing various project reports • Resourcing and Talent planning of the SGTM team. Manage the team at project level to successfully deliver the project through the establishment of high-quality operational plans and guidance as well as project related trainings. • Conduct progress reviews and evaluations in addition to create contingency plans to mitigate project, program-level and enterprise risks. • Mentor SGTMs for further development and ensure they follow an Individual development plan. Qualifications • Bachelor's Degree Bachelor's Degree in life sciences or related field required Req • Requires 10 years of clinical research experience including 6 years leadership experience, multi-regional and global focus or equivalent combination of education, training and experience. • Requires broad management knowledge to lead cross-regional teams, and well as the ability to influence others outside of own job area regarding policies, procedures, and goals. • Knowledge of clinical trials - In depth knowledge and skill in applying, applicable clinical research regulatory requirements i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines. Strong understanding of the Clinical Research Industry and the relevant environments in which it operates.; • People Management - Proven ability to manage a team and work alongside others in a global environment to deliver results whilst meeting quality and timeline metrics. Provides others with a clear direction, delegates work appropriately and fairly, motivates and empowers others, monitors/manages performance and provides feedback and coaching, recruits, develops and retains staff of a high caliber. Effective mentoring and training skills, fostering learning and knowledge sharing with colleagues • Collaboration - Ability to work across geographies displaying high awareness and understanding of cultural differences. Ability to establish and maintain effective working relationships with coworkers, managers and clients. • Leadership - Ability to successfully manage competing priorities. Excellent customer service skills and demonstrated ability to understand customer needs, have difficult conversations with internal stakeholders and customers as well as negotiate solutions. Good judgment and decision making skills. • Organization - Strong presentation skills. Strong organizational and problem-solving skills. Demonstrated learning agility and openness to learning and keeping own knowledge and skill set current and evolving. Strong understanding of other IQVIA functions and their inter-relationship with Project Support Units. • Communication - Excellent communication skills, including good command of English language. • Results Oriented - Demonstrated ability to deliver results to the appropriate quality and timeline metrics. • IT Skills - Strong software and computer skills, including Microsoft Office applications. • IQVIA Core Competencies - Ability to demonstrate all IQVIA competencies (Client Focus, Collaboration, Communication, Innovation, Ownership). IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at
Sep 04, 2025
Full time
Job Overview Provide oversight and leadership to Senior Global Trial managers (SGTMs) for project productivity, delivery and quality resulting in strong financial performance and customer satisfaction. Work with Clinical teams to focus on leveraging deep therapeutic expertise and IQVIA solutions to drive operational excellence and strategic leadership with our customers. Direct and manage an assigned team of clinical leads who lead or support studies or programs to make sure quality, time and budget deliverables are met to the Sponsor's satisfaction and in accordance with Standard Operating Procedures (SOPs), policies and practices. Ensure Clinical leads are trained and individual development is aligned and in place to meet project and organizational needs. Attract, develop and retain talent. Essential Functions • Ensure clinical delivery of assigned projects in compliance with regulatory requirements (International Conference on Harmonization (ICH)-Good Clinical Practice (GCP), protocol), customer requirements (contract), and internal requirements (policies, Standard Operating Procedures (SOPs), project plans). Ensure all Clinical Leads (CLs) obtain Fundamental Good Clinical Practices (GCP) accreditation during a two year cycle. • Actively engage with SGTMs to review project performance and deliverables. Address performance issues and/or escalations by working to create action/recovery plans. Ensure compliance to the Clinical Leads (CL) metrics dashboard of all direct reports. Foster an environment where lessons learned are shared within the team. • Ensure compliance on the overall Risk Management process including risks that are escalating into issues. Work with SGTMs on identification of risks that can lead to processes improvement/standardization across the organization. • Ensure compliance to quality management processes that apply to all projects. Support quality initiatives and ensure quality metrics are met at all times. • Mentor SGTMs to manage clinical aspects of Project Finances, Support to understand the scope of clinical delivery and create plans to deliver against this scope and to monitor and manage changes against baseline and identify additional service opportunities or out of scope work. • Coach SGTMs to identify Out of Scope items, discuss impact and proactively suggest remediation plans when considering risks/delays and to determine appropriate action. Discuss and promote proactive identification of milestone risks by SGTMs • Actively review project level clinical metrics with SGTMs to ensure compliance and accuracy of data. Support SGTMs during Project Review Meetings . Ensure compliance to all critical data fields within Project Management systems/ applicable trackers. Coach SGTMs on running and reviewing various project reports • Resourcing and Talent planning of the SGTM team. Manage the team at project level to successfully deliver the project through the establishment of high-quality operational plans and guidance as well as project related trainings. • Conduct progress reviews and evaluations in addition to create contingency plans to mitigate project, program-level and enterprise risks. • Mentor SGTMs for further development and ensure they follow an Individual development plan. Qualifications • Bachelor's Degree Bachelor's Degree in life sciences or related field required Req • Requires 10 years of clinical research experience including 6 years leadership experience, multi-regional and global focus or equivalent combination of education, training and experience. • Requires broad management knowledge to lead cross-regional teams, and well as the ability to influence others outside of own job area regarding policies, procedures, and goals. • Knowledge of clinical trials - In depth knowledge and skill in applying, applicable clinical research regulatory requirements i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines. Strong understanding of the Clinical Research Industry and the relevant environments in which it operates.; • People Management - Proven ability to manage a team and work alongside others in a global environment to deliver results whilst meeting quality and timeline metrics. Provides others with a clear direction, delegates work appropriately and fairly, motivates and empowers others, monitors/manages performance and provides feedback and coaching, recruits, develops and retains staff of a high caliber. Effective mentoring and training skills, fostering learning and knowledge sharing with colleagues • Collaboration - Ability to work across geographies displaying high awareness and understanding of cultural differences. Ability to establish and maintain effective working relationships with coworkers, managers and clients. • Leadership - Ability to successfully manage competing priorities. Excellent customer service skills and demonstrated ability to understand customer needs, have difficult conversations with internal stakeholders and customers as well as negotiate solutions. Good judgment and decision making skills. • Organization - Strong presentation skills. Strong organizational and problem-solving skills. Demonstrated learning agility and openness to learning and keeping own knowledge and skill set current and evolving. Strong understanding of other IQVIA functions and their inter-relationship with Project Support Units. • Communication - Excellent communication skills, including good command of English language. • Results Oriented - Demonstrated ability to deliver results to the appropriate quality and timeline metrics. • IT Skills - Strong software and computer skills, including Microsoft Office applications. • IQVIA Core Competencies - Ability to demonstrate all IQVIA competencies (Client Focus, Collaboration, Communication, Innovation, Ownership). IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at
Job Title: Microbiology Biomedical Scientist Team Manager Location: Essex Salary: 47,810 to 54,710 + 5,000 Joining Bonus Job Type: Full Time, Permanent At Pathology First, we are looking for a talented Microbiology Biomedical Scientist Team Manager (Training Lead) to join a supportive and team-oriented laboratory based in our HUB in Basildon. This is a pivotal leadership role where you will be instrumental in shaping our training programs, mentoring the next generation of scientists, and directly influencing the future of microbiology services at one of Europe's largest clinical diagnostics companies. We are proud to be the first lab in the UK to offer some of our BMS staff the opportunity to read bacterial cultures from home, using cutting-edge BD Kiestra Synapsys technology. Expertise/competence/working experience in Microbiology is essential for this role. About the role: To provide clinical analytical services for patients and service users To manage day-to-day staffing in area of responsibility to ensure safe service delivery and maintenance of TATs To be involved in, and in some cases responsible for, service developments To supervise and ensure training and competency assessment of staff in area of responsibility To carry out appraisal of staff To participate and in some cases be responsible for recruitment of staff To be responsible for QC and QA in area of responsibility, ensuring non-conformances are investigated, documented and changes to practice identified where necessary To participate in and undertake audit To be responsible for writing and maintaining SOPs in area of responsibility To report, investigate and monitor errors and incidents as per policies To have oversight of reports released from area of responsibility To authorise default fail queues for area of responsibility (i.e. reports not sent to consultant authorisation) To be responsible for risk and COSHH assessments in area of responsibility The post holder will be responsible for developing and co-ordinating training across Pathology First for laboratory based staff to support multi-site and cross-disciplinary working. The post holder will be required to work closely with the Operations Manager for Strategic Development and BMS Team Managers with Training Lead responsibilities to ensure the delivery of key objectives. The post holder will be involved in not only ensuring we have a competent workforce fit for today, but that we can develop a workforce to meet the future requirements of the organisation and that we have a training and development programme to successfully support staff take the next step in their career development from MLA's being able move into Laboratory Technician posts through to Specialist BMSs being ready to become the next generation of BMS Team Managers. About you: HCPC registered and Specialist portfolio or equivalent in Microbiology. Management qualification to ILM level 3 or relevant experience. MSc / FIBMS (by examination) / IBMS Higher Specialist Diploma and is currently in possession of Fellowship Class of the IBMS or equivalent experience. Able to work across 3 different sites in a 24-7 work environment if required. Able to work with a high degree of accuracy, numeracy, interpretive skills and good problem-solving skills. Able to demonstrate a good knowledge and experience of industry standard laboratory information management systems and computer applications including Word, Excel, Power Point, Access and Statistical Packages. Working knowledge of Microbiological manual and automated techniques and practices. Working knowledge of Molecular biology techniques and platforms. Our Commitment to You: External candidates will be entitled to a joining bonus of 5,000, additionally for Band 7 - 8c roles, a discretionary team performance bonus payment worth up to 5% of salary per annum. About Us SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering. We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce. We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways. SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law. Please note we will be unable to consider international candidates that require sponsorship. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Biomedical Scientist, Biomedical Technician, Biochemist, Microbiology Specialist, HCPC Registered Specialist, Biomedical Laboratory Specialist, Microbiologist may also be considered for this role.
Sep 04, 2025
Full time
Job Title: Microbiology Biomedical Scientist Team Manager Location: Essex Salary: 47,810 to 54,710 + 5,000 Joining Bonus Job Type: Full Time, Permanent At Pathology First, we are looking for a talented Microbiology Biomedical Scientist Team Manager (Training Lead) to join a supportive and team-oriented laboratory based in our HUB in Basildon. This is a pivotal leadership role where you will be instrumental in shaping our training programs, mentoring the next generation of scientists, and directly influencing the future of microbiology services at one of Europe's largest clinical diagnostics companies. We are proud to be the first lab in the UK to offer some of our BMS staff the opportunity to read bacterial cultures from home, using cutting-edge BD Kiestra Synapsys technology. Expertise/competence/working experience in Microbiology is essential for this role. About the role: To provide clinical analytical services for patients and service users To manage day-to-day staffing in area of responsibility to ensure safe service delivery and maintenance of TATs To be involved in, and in some cases responsible for, service developments To supervise and ensure training and competency assessment of staff in area of responsibility To carry out appraisal of staff To participate and in some cases be responsible for recruitment of staff To be responsible for QC and QA in area of responsibility, ensuring non-conformances are investigated, documented and changes to practice identified where necessary To participate in and undertake audit To be responsible for writing and maintaining SOPs in area of responsibility To report, investigate and monitor errors and incidents as per policies To have oversight of reports released from area of responsibility To authorise default fail queues for area of responsibility (i.e. reports not sent to consultant authorisation) To be responsible for risk and COSHH assessments in area of responsibility The post holder will be responsible for developing and co-ordinating training across Pathology First for laboratory based staff to support multi-site and cross-disciplinary working. The post holder will be required to work closely with the Operations Manager for Strategic Development and BMS Team Managers with Training Lead responsibilities to ensure the delivery of key objectives. The post holder will be involved in not only ensuring we have a competent workforce fit for today, but that we can develop a workforce to meet the future requirements of the organisation and that we have a training and development programme to successfully support staff take the next step in their career development from MLA's being able move into Laboratory Technician posts through to Specialist BMSs being ready to become the next generation of BMS Team Managers. About you: HCPC registered and Specialist portfolio or equivalent in Microbiology. Management qualification to ILM level 3 or relevant experience. MSc / FIBMS (by examination) / IBMS Higher Specialist Diploma and is currently in possession of Fellowship Class of the IBMS or equivalent experience. Able to work across 3 different sites in a 24-7 work environment if required. Able to work with a high degree of accuracy, numeracy, interpretive skills and good problem-solving skills. Able to demonstrate a good knowledge and experience of industry standard laboratory information management systems and computer applications including Word, Excel, Power Point, Access and Statistical Packages. Working knowledge of Microbiological manual and automated techniques and practices. Working knowledge of Molecular biology techniques and platforms. Our Commitment to You: External candidates will be entitled to a joining bonus of 5,000, additionally for Band 7 - 8c roles, a discretionary team performance bonus payment worth up to 5% of salary per annum. About Us SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering. We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce. We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways. SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law. Please note we will be unable to consider international candidates that require sponsorship. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Biomedical Scientist, Biomedical Technician, Biochemist, Microbiology Specialist, HCPC Registered Specialist, Biomedical Laboratory Specialist, Microbiologist may also be considered for this role.
Payroll Manager Droitwich, hybrid working option available Full Time 40hrs per week Who are we? Parkwood Leisure manage leisure facilities on behalf of local authorities. We employ over 4,000 people across our leisure centres, golf courses, theatres and visitor attraction centres. Our mission is to create and maintain sustainable, lasting partnerships to help build happier and healthier local communities. We pride ourselves on fostering a collaborative and supportive work environment where our employees can thrive. The Role Reporting to the Head of Payroll we are now looking for a dedicated and experienced Payroll Manager to join our team supporting the employee payment process for approximately 4,000 employees across 10 payrolls on a monthly basis. Supporting the Head of Payroll you will be responsible for managing a small team, providing accurate and timely processing of payroll for our employees, ensuring full compliance with all statutory regulations and company policies. This is a key role within our organisation, requiring a professional who can manage a complex payroll, handle sensitive data with integrity, and act as the go-to expert for payroll-related matters. Key Responsibilities: Manage the Company's end-to-end in-house payroll and pensions service, operating with high levels of accuracy, timeliness and regulatory compliance and governance. Complete monthly payroll schedules for, net pay, pension, HMRC for the reconciliation of control accounts, identify and resolve any issues or outstanding balances which occur Manage the Company's pension schemes, including the LGPS (Local Government Pension Scheme), NEST and other defined contribution schemes. Ensure statutory compliance with pension legislation, and maintain accurate records of contributions processed to each pension scheme provider. Manage all payroll-related tasks for starters, leavers, and employees with contractual changes. Carry out Monthly payroll checks ensuring the payrolls are accurate, compliant and ready for approval. Oversee the preparation of the monthly payroll analysis reports and payroll approval documentation to present to senior management for payroll approval. Calculate and process statutory payments including SSP, SMP, SPP, and SHPP Serve as the escalation point of contact for all payroll queries from employees and managers, resolving issues in a professional manner. Prepare and submit all RTI filings to HMRC and manage all year-end procedures, including the production of P60s and P11Ds. Regularly review the company car data to ensure the Benefit in Kind (BIK) values are maintained on the payroll system for payrolling of benefits. Maintain and develop accurate and up to date payroll procedures ensuring all tasks and processes are fully documented Generate comprehensive payroll reports for the Finance Director and senior management. To provide system administration support as required Promptly reply to all payroll enquires within the agreed timelines Stay up-to-date with the latest payroll legislation and best practices to ensure continuous compliance. Proactively identify opportunities to improve payroll processes and system efficiencies. Assisting the Head of Payroll in Ad-Hoc Payroll projects Essential Skills & Experience: Pr oven experience working as a Payroll Manager or in a senior, standalone payroll position. In-depth, current knowledge of UK payroll legislation, tax regulations, and NI contributions. Strong experience with pension scheme administration and auto-enrolment. Exceptional numerical skills and an impeccable eye for detail. High level of proficiency in payroll software ,experience with People XD is desirable Excellent communication and interpersonal skills, with the ability to handle confidential information with discretion. A proactive problem-solver with strong organisational and time-management abilities. Desirable Skills & Experience: Experience processing payrolls with Local Government Pension Scheme LGPS members is highly desirable. A recognised payroll qualification e.h from CIPP. What We Offer: A competitive salary and benefits package. Opportunities for training and professional development. A supportive and friendly working culture. How to Apply: If you have the skills and experience to excel in this role, we would love to hear from you. Please submit your CV and a brief cover letter outlining your suitability. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.
Sep 04, 2025
Full time
Payroll Manager Droitwich, hybrid working option available Full Time 40hrs per week Who are we? Parkwood Leisure manage leisure facilities on behalf of local authorities. We employ over 4,000 people across our leisure centres, golf courses, theatres and visitor attraction centres. Our mission is to create and maintain sustainable, lasting partnerships to help build happier and healthier local communities. We pride ourselves on fostering a collaborative and supportive work environment where our employees can thrive. The Role Reporting to the Head of Payroll we are now looking for a dedicated and experienced Payroll Manager to join our team supporting the employee payment process for approximately 4,000 employees across 10 payrolls on a monthly basis. Supporting the Head of Payroll you will be responsible for managing a small team, providing accurate and timely processing of payroll for our employees, ensuring full compliance with all statutory regulations and company policies. This is a key role within our organisation, requiring a professional who can manage a complex payroll, handle sensitive data with integrity, and act as the go-to expert for payroll-related matters. Key Responsibilities: Manage the Company's end-to-end in-house payroll and pensions service, operating with high levels of accuracy, timeliness and regulatory compliance and governance. Complete monthly payroll schedules for, net pay, pension, HMRC for the reconciliation of control accounts, identify and resolve any issues or outstanding balances which occur Manage the Company's pension schemes, including the LGPS (Local Government Pension Scheme), NEST and other defined contribution schemes. Ensure statutory compliance with pension legislation, and maintain accurate records of contributions processed to each pension scheme provider. Manage all payroll-related tasks for starters, leavers, and employees with contractual changes. Carry out Monthly payroll checks ensuring the payrolls are accurate, compliant and ready for approval. Oversee the preparation of the monthly payroll analysis reports and payroll approval documentation to present to senior management for payroll approval. Calculate and process statutory payments including SSP, SMP, SPP, and SHPP Serve as the escalation point of contact for all payroll queries from employees and managers, resolving issues in a professional manner. Prepare and submit all RTI filings to HMRC and manage all year-end procedures, including the production of P60s and P11Ds. Regularly review the company car data to ensure the Benefit in Kind (BIK) values are maintained on the payroll system for payrolling of benefits. Maintain and develop accurate and up to date payroll procedures ensuring all tasks and processes are fully documented Generate comprehensive payroll reports for the Finance Director and senior management. To provide system administration support as required Promptly reply to all payroll enquires within the agreed timelines Stay up-to-date with the latest payroll legislation and best practices to ensure continuous compliance. Proactively identify opportunities to improve payroll processes and system efficiencies. Assisting the Head of Payroll in Ad-Hoc Payroll projects Essential Skills & Experience: Pr oven experience working as a Payroll Manager or in a senior, standalone payroll position. In-depth, current knowledge of UK payroll legislation, tax regulations, and NI contributions. Strong experience with pension scheme administration and auto-enrolment. Exceptional numerical skills and an impeccable eye for detail. High level of proficiency in payroll software ,experience with People XD is desirable Excellent communication and interpersonal skills, with the ability to handle confidential information with discretion. A proactive problem-solver with strong organisational and time-management abilities. Desirable Skills & Experience: Experience processing payrolls with Local Government Pension Scheme LGPS members is highly desirable. A recognised payroll qualification e.h from CIPP. What We Offer: A competitive salary and benefits package. Opportunities for training and professional development. A supportive and friendly working culture. How to Apply: If you have the skills and experience to excel in this role, we would love to hear from you. Please submit your CV and a brief cover letter outlining your suitability. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.
HSE Lead Sector: Manufacturing Location: Norfolk Type: Full-time, Permanent Working Hours: Monday to Friday, office based hours Salary: Negotiable, DOE Are you ready to take the lead in creating a workplace where health, safety and environment are more than just policies they re part of everyday life? If you ve worked in HSE and want a role where you ll have the freedom to influence, coach and make a real difference, this could be the opportunity you ve been waiting for. At ISQ Recruitment, we re working with a well-established manufacturing business in Norfolk to find their next HSE Lead. This is not a box-ticking position you ll have the space to shape culture, build engagement, and progress your career towards HSE/QHSE Manager level. What You ll Be Doing: Supporting the site on all things HSE from compliance and audits to training and coaching. Delivering inductions, toolbox talks and practical training that colleagues actually connect with. Leading investigations into incidents, accidents and near misses focusing on learning and improvement, not blame. Keeping risk assessments, safe systems of work and contingency plans up to date. Running drills, checking equipment readiness, and making sure everyone knows what to do in an emergency. Partnering with managers, teams and contractors to build a positive, safety-first culture across the site. What We re Looking For: Previous HSE experience, ideally gained in manufacturing, FMCG or a similar fast-paced environment. A NEBOSH General Certificate (or equivalent). Good knowledge of UK HSE legislation and best practice. Confidence to engage with people at all levels from shop floor to senior managers. IT skills (MS Office, Excel, PowerPoint) to support reporting and training. It s a bonus if you also bring: Experience with ISO9001, ISO14001 or ISO45001. First Aid or Fire Marshall training. Familiarity with root cause analysis tools. Previous experience delivering training or coaching. Why Apply? A full-time, permanent position with a clear route towards HSE/QHSE Manager. A role where your ideas and input will be listened to not lost in the noise. The chance to influence culture and drive positive change, rather than just enforce compliance. Work in a busy, varied environment where no two days are the same. Ready to step up and make safety part of the everyday culture? Apply now and let s have a conversation or contact us directly: (url removed) (phone number removed) Ref: INDEN
Sep 04, 2025
Full time
HSE Lead Sector: Manufacturing Location: Norfolk Type: Full-time, Permanent Working Hours: Monday to Friday, office based hours Salary: Negotiable, DOE Are you ready to take the lead in creating a workplace where health, safety and environment are more than just policies they re part of everyday life? If you ve worked in HSE and want a role where you ll have the freedom to influence, coach and make a real difference, this could be the opportunity you ve been waiting for. At ISQ Recruitment, we re working with a well-established manufacturing business in Norfolk to find their next HSE Lead. This is not a box-ticking position you ll have the space to shape culture, build engagement, and progress your career towards HSE/QHSE Manager level. What You ll Be Doing: Supporting the site on all things HSE from compliance and audits to training and coaching. Delivering inductions, toolbox talks and practical training that colleagues actually connect with. Leading investigations into incidents, accidents and near misses focusing on learning and improvement, not blame. Keeping risk assessments, safe systems of work and contingency plans up to date. Running drills, checking equipment readiness, and making sure everyone knows what to do in an emergency. Partnering with managers, teams and contractors to build a positive, safety-first culture across the site. What We re Looking For: Previous HSE experience, ideally gained in manufacturing, FMCG or a similar fast-paced environment. A NEBOSH General Certificate (or equivalent). Good knowledge of UK HSE legislation and best practice. Confidence to engage with people at all levels from shop floor to senior managers. IT skills (MS Office, Excel, PowerPoint) to support reporting and training. It s a bonus if you also bring: Experience with ISO9001, ISO14001 or ISO45001. First Aid or Fire Marshall training. Familiarity with root cause analysis tools. Previous experience delivering training or coaching. Why Apply? A full-time, permanent position with a clear route towards HSE/QHSE Manager. A role where your ideas and input will be listened to not lost in the noise. The chance to influence culture and drive positive change, rather than just enforce compliance. Work in a busy, varied environment where no two days are the same. Ready to step up and make safety part of the everyday culture? Apply now and let s have a conversation or contact us directly: (url removed) (phone number removed) Ref: INDEN
Newly created opportunity for an experienced Senior IT Project Manager with experience of leading ERP implementations to join a well-established organisation operating within a project-driven, infrastructure-affiliated industry. This is a key role responsible for leading the delivery of business-critical digital transformation projects, including ERP and integrated systems, across a dynamic and evolving environment. Key Responsibilities: Lead end-to-end delivery of ERP and digital systems projects Collaborate with cross-functional teams to align IT solutions with business objectives Drive innovation, change management, and continuous improvement initiatives Manage project plans, budgets, timelines, and resource allocation Engage with senior stakeholders and external partners to ensure successful delivery Ensure compliance with internal governance, data security, and regulatory standards Ideal Candidate Profile: A number of years' experience in IT project management Proven track record of successful ERP implementation Strong understanding of finance, procurement, and commercial processes Excellent stakeholder engagement and communication skills Relevant certifications such as PMP, ITIL, or Agile are highly desirable. What's on Offer: Competitive salary up to 75,000 Car allowance Opportunity to lead high-impact projects in a forward-thinking environment Collaborative and supportive team culture How to Apply: If you're a strategic IT leader ready to take on a new challenge, we'd love to hear from you. Apply now with your CV or contact us directly for a confidential discussion.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 04, 2025
Full time
Newly created opportunity for an experienced Senior IT Project Manager with experience of leading ERP implementations to join a well-established organisation operating within a project-driven, infrastructure-affiliated industry. This is a key role responsible for leading the delivery of business-critical digital transformation projects, including ERP and integrated systems, across a dynamic and evolving environment. Key Responsibilities: Lead end-to-end delivery of ERP and digital systems projects Collaborate with cross-functional teams to align IT solutions with business objectives Drive innovation, change management, and continuous improvement initiatives Manage project plans, budgets, timelines, and resource allocation Engage with senior stakeholders and external partners to ensure successful delivery Ensure compliance with internal governance, data security, and regulatory standards Ideal Candidate Profile: A number of years' experience in IT project management Proven track record of successful ERP implementation Strong understanding of finance, procurement, and commercial processes Excellent stakeholder engagement and communication skills Relevant certifications such as PMP, ITIL, or Agile are highly desirable. What's on Offer: Competitive salary up to 75,000 Car allowance Opportunity to lead high-impact projects in a forward-thinking environment Collaborative and supportive team culture How to Apply: If you're a strategic IT leader ready to take on a new challenge, we'd love to hear from you. Apply now with your CV or contact us directly for a confidential discussion.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
This is a fantastic opportunity for a Scheme Manager to oversee property-related operations within the not-for-profit sector. Based in York, the role requires a highly organised individual to ensure the effective management of housing schemes and related services. Client Details The hiring organisation is a well-established not-for-profit group known for its commitment to providing quality housing and community services. Operating as a medium-sized organisation, they have a strong presence in York and are dedicated to creating lasting positive impacts in the property and housing sector. Description Manage daily operations of assigned housing schemes, ensuring smooth and effective functioning. Coordinate maintenance and repairs, working closely with contractors and service providers. Act as the main point of contact for residents, addressing their concerns and queries promptly. Ensure compliance with all relevant health, safety, and property management regulations. Monitor budgets and expenditure, ensuring financial efficiency across schemes. Maintain accurate records and prepare reports as required by the organisation. Collaborate with internal teams to support community initiatives and resident engagement. Identify opportunities for service improvement and implement changes where necessary. Profile A successful Scheme Manager should have: Proven experience in property management or housing services. A solid understanding of health and safety regulations within the housing sector. Strong organisational skills and the ability to manage multiple priorities effectively. Excellent communication and interpersonal skills to liaise with residents and stakeholders. Proficiency in IT systems and record-keeping tools. A proactive approach to problem-solving and decision-making. Job Offer Competitive salary in the range of 26,100 to 30,000 per annum. Permanent position with opportunities for professional growth. Generous holiday leave and a supportive work environment. Chance to contribute to a meaningful cause within the not-for-profit sector. If you are passionate about property management and want to make a difference in York, we encourage you to apply for this rewarding Scheme Manager position today!
Sep 04, 2025
Full time
This is a fantastic opportunity for a Scheme Manager to oversee property-related operations within the not-for-profit sector. Based in York, the role requires a highly organised individual to ensure the effective management of housing schemes and related services. Client Details The hiring organisation is a well-established not-for-profit group known for its commitment to providing quality housing and community services. Operating as a medium-sized organisation, they have a strong presence in York and are dedicated to creating lasting positive impacts in the property and housing sector. Description Manage daily operations of assigned housing schemes, ensuring smooth and effective functioning. Coordinate maintenance and repairs, working closely with contractors and service providers. Act as the main point of contact for residents, addressing their concerns and queries promptly. Ensure compliance with all relevant health, safety, and property management regulations. Monitor budgets and expenditure, ensuring financial efficiency across schemes. Maintain accurate records and prepare reports as required by the organisation. Collaborate with internal teams to support community initiatives and resident engagement. Identify opportunities for service improvement and implement changes where necessary. Profile A successful Scheme Manager should have: Proven experience in property management or housing services. A solid understanding of health and safety regulations within the housing sector. Strong organisational skills and the ability to manage multiple priorities effectively. Excellent communication and interpersonal skills to liaise with residents and stakeholders. Proficiency in IT systems and record-keeping tools. A proactive approach to problem-solving and decision-making. Job Offer Competitive salary in the range of 26,100 to 30,000 per annum. Permanent position with opportunities for professional growth. Generous holiday leave and a supportive work environment. Chance to contribute to a meaningful cause within the not-for-profit sector. If you are passionate about property management and want to make a difference in York, we encourage you to apply for this rewarding Scheme Manager position today!
Configuration Manager 12 month contract Based in Portsmouth Offering 40ph Inside IR35 As the Configuration Manager, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: You are responsible for performing CM activities (identification, control and planning, change, status accounting, audit). You are responsible for recording, controlling, maintaining and distributing the controlled data. You are responsible for providing reports to the CADM Team Lead and/or the project, product or service teams. You work in a shared workload environment, and you specifically support 1 project/product or more as the CADM focal point supported by CADM team members. You are responsible, jointly with the rest of the CADM team to maintain the PLM/CMDB in a fit state. You may be required to manage data in more than 1 environment. Ability to work autonomously, as well as be a team player within the greater functional team, efficiently and methodically with good organisational and interpersonal skills is essential. Good communication/teamwork with all internal stakeholders is essential. You will correspond with your nominated counterparts in the customer and suppliers, recording external documentation into the CMDB and sending internal documentation to external stakeholders. You support all CM activities facing external stakeholder, providing evidence and supporting any related request. You ensure CM compliance by contributing to project level activities with internal and external stakeholders. Your skillset may include: Digitally Literate and proficient with MS Office Tools Previous experience with file/data management tools (MS Office, PDF editor, FTP, Nero, etc ) Full Configuration Management knowledge (Configuration Identification, Configuration Structures (Assembly / Product, Baseline Management, Change Management, Status Accounting, Auditing) Previous experience with Product Data Management tools (Windchill, Teamcenter, Aras Minerva, etc.) Understanding of project/product lifecycle Exposure to APQP CMII Experience setting up Configuration processes Experience of working with Customers in a CM Liaison role If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Configuration Manager 12 month contract Based in Portsmouth Offering 40ph Inside IR35 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Sep 04, 2025
Contractor
Configuration Manager 12 month contract Based in Portsmouth Offering 40ph Inside IR35 As the Configuration Manager, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: You are responsible for performing CM activities (identification, control and planning, change, status accounting, audit). You are responsible for recording, controlling, maintaining and distributing the controlled data. You are responsible for providing reports to the CADM Team Lead and/or the project, product or service teams. You work in a shared workload environment, and you specifically support 1 project/product or more as the CADM focal point supported by CADM team members. You are responsible, jointly with the rest of the CADM team to maintain the PLM/CMDB in a fit state. You may be required to manage data in more than 1 environment. Ability to work autonomously, as well as be a team player within the greater functional team, efficiently and methodically with good organisational and interpersonal skills is essential. Good communication/teamwork with all internal stakeholders is essential. You will correspond with your nominated counterparts in the customer and suppliers, recording external documentation into the CMDB and sending internal documentation to external stakeholders. You support all CM activities facing external stakeholder, providing evidence and supporting any related request. You ensure CM compliance by contributing to project level activities with internal and external stakeholders. Your skillset may include: Digitally Literate and proficient with MS Office Tools Previous experience with file/data management tools (MS Office, PDF editor, FTP, Nero, etc ) Full Configuration Management knowledge (Configuration Identification, Configuration Structures (Assembly / Product, Baseline Management, Change Management, Status Accounting, Auditing) Previous experience with Product Data Management tools (Windchill, Teamcenter, Aras Minerva, etc.) Understanding of project/product lifecycle Exposure to APQP CMII Experience setting up Configuration processes Experience of working with Customers in a CM Liaison role If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Configuration Manager 12 month contract Based in Portsmouth Offering 40ph Inside IR35 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 04, 2025
Full time
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior Project Manager/Programme Manager Business Intelligence (BI/Dashboard Innovation London (City) - Hybrid Working Available (Apply online only) per day. 12 month contract. Outside IR35. Agile, Data, BI, Business Intelligence, Dashboard Our client is a specialist business lines insurer based in the City of London, providers of insurance cover for small businesses, entrepreneurs, SMEs and retailers. Following on from a consolidation of Legacy data lakes and improvements to meet continued compliance with GDPR, the business now wishes to make better use of data and wishes to recruit a Project Manager to lead a series of Business Intelligence, Data Analytics and Dashboard projects, accompanied by associated process changes and changes around ways of working, aimed at improving the use of data within the insurer, and improving decision making. The incoming Senior Project Manager/Programme Manager will firstly need to understand what the As Is' arrangements are within the business, conducting a full discovery phase, prior to working with stakeholders, executives and staff to define the To Be' model for future data analytics and reporting. Additionally, the Senior Project Manager/Programme Manager will need to assemble a project team, including data analysts, business analysts and architects to deliver the projects, the aim of which is to provide the senior leadership team with improved MIS and Business Intelligence. The Senior Project Manager/Programme Manager will act as the main point of contact with senior stakeholders, ensure project delivery according to schedules, costs and quality objectives, manage 3rd party relationships and resources, manage the production of requirements, business cases and other documentation to maintain buy-in, and also chair project meetings and oversee project workshops. Key Responsibilities: Managing a portfolio of BI projects Delivering a series of large scale end to end dashboard projects Act as main POC/manage key stakeholders throughout Ensure delivery to agreed business/Client objectives, requirements, schedules, costs and quality objectives. Manage project deliverables and resources, ensuring timely and complete delivery by self, project team and 3rd party suppliers Co-ordinating and contributing to the production of requirements, assessments, designs and supporting documentation Support analysis and production of material for business cases for IT sponsored projects Chairing project meetings and facilitating project workshops Key Requirements: Experience working as a Project Manager working on enterprise level BI products and dashboards Extensive dashboard development delivery experience as a Project Manager Strong stakeholder management skills, with the confidence to positively influence and challenge supportively and effectively where appropriate Experience of delivery with and managing 3rd party suppliers Experience of managing cross-functional delivery teams Hunter Executive is acting as a Recruitment Consultancy in respect of this Project Manager/Programme Manager vacancy. We are an equal opportunities employer. We will normally aim to contact successful applicants within one week of application.
Sep 04, 2025
Contractor
Senior Project Manager/Programme Manager Business Intelligence (BI/Dashboard Innovation London (City) - Hybrid Working Available (Apply online only) per day. 12 month contract. Outside IR35. Agile, Data, BI, Business Intelligence, Dashboard Our client is a specialist business lines insurer based in the City of London, providers of insurance cover for small businesses, entrepreneurs, SMEs and retailers. Following on from a consolidation of Legacy data lakes and improvements to meet continued compliance with GDPR, the business now wishes to make better use of data and wishes to recruit a Project Manager to lead a series of Business Intelligence, Data Analytics and Dashboard projects, accompanied by associated process changes and changes around ways of working, aimed at improving the use of data within the insurer, and improving decision making. The incoming Senior Project Manager/Programme Manager will firstly need to understand what the As Is' arrangements are within the business, conducting a full discovery phase, prior to working with stakeholders, executives and staff to define the To Be' model for future data analytics and reporting. Additionally, the Senior Project Manager/Programme Manager will need to assemble a project team, including data analysts, business analysts and architects to deliver the projects, the aim of which is to provide the senior leadership team with improved MIS and Business Intelligence. The Senior Project Manager/Programme Manager will act as the main point of contact with senior stakeholders, ensure project delivery according to schedules, costs and quality objectives, manage 3rd party relationships and resources, manage the production of requirements, business cases and other documentation to maintain buy-in, and also chair project meetings and oversee project workshops. Key Responsibilities: Managing a portfolio of BI projects Delivering a series of large scale end to end dashboard projects Act as main POC/manage key stakeholders throughout Ensure delivery to agreed business/Client objectives, requirements, schedules, costs and quality objectives. Manage project deliverables and resources, ensuring timely and complete delivery by self, project team and 3rd party suppliers Co-ordinating and contributing to the production of requirements, assessments, designs and supporting documentation Support analysis and production of material for business cases for IT sponsored projects Chairing project meetings and facilitating project workshops Key Requirements: Experience working as a Project Manager working on enterprise level BI products and dashboards Extensive dashboard development delivery experience as a Project Manager Strong stakeholder management skills, with the confidence to positively influence and challenge supportively and effectively where appropriate Experience of delivery with and managing 3rd party suppliers Experience of managing cross-functional delivery teams Hunter Executive is acting as a Recruitment Consultancy in respect of this Project Manager/Programme Manager vacancy. We are an equal opportunities employer. We will normally aim to contact successful applicants within one week of application.
Pertemps Network Group
Milton Keynes, Buckinghamshire
The successful candidate will be someone who can do more than just manage platforms, you'll need the ability to lead a team through complexity. You'll be leading a team (and sometimes 3rd party suppliers) responsible for running, supporting, and improving our clients platforms and infrastructure. That means balancing day-to-day stability with long-term improvement. You'll need to set a clear direction and get people aligned behind it - then make sure things get done. You'll report into Head of Software Delivery and work closely with Architecture and Software teams and play a key role in delivering change across systems that are central to the organisations purpose. To apply you should have the following background, skills and experience: 1.Strong people management - not only should you have experience of supervising/mentoring/deploying people, but you should have managed on a daily basis in terms of well-being, absence, 1-2-1's, performance, disciplinary, individual training, development plans, appraisals, etc. 2.Evidence of an understanding of Azure/DevOps - experience of deployment/configuration via pipelines. Release and deploy management alongside service monitoring and support of infrastructure & products. 3.Previous experience of managing a team of Azure Infrastructure Engineering and DBAs who are responsible for monitoring, alerting, and database management. You should have enough tech knowledge around infrastructure and database areas to manage the team of DBAs & Engineers. Further experience to be successful in this role but not necessary: IT Service Delivery and/or Support Management background Experience of service with internally produced software applications/products rather than large enterprise/corporate technology. With an understanding of the wider Software production process inc. testing, QA, implementation, infosec, service & maintenance etc. ITIL v3 or above Benefits: 25 days' holiday + Bank Holidays + Christmas shutdown. Flexible working and genuine investment in your development. 35-hour week. Excellent pension (6% - 11.5% employer contribution). Enhanced family leave and more!
Sep 04, 2025
Seasonal
The successful candidate will be someone who can do more than just manage platforms, you'll need the ability to lead a team through complexity. You'll be leading a team (and sometimes 3rd party suppliers) responsible for running, supporting, and improving our clients platforms and infrastructure. That means balancing day-to-day stability with long-term improvement. You'll need to set a clear direction and get people aligned behind it - then make sure things get done. You'll report into Head of Software Delivery and work closely with Architecture and Software teams and play a key role in delivering change across systems that are central to the organisations purpose. To apply you should have the following background, skills and experience: 1.Strong people management - not only should you have experience of supervising/mentoring/deploying people, but you should have managed on a daily basis in terms of well-being, absence, 1-2-1's, performance, disciplinary, individual training, development plans, appraisals, etc. 2.Evidence of an understanding of Azure/DevOps - experience of deployment/configuration via pipelines. Release and deploy management alongside service monitoring and support of infrastructure & products. 3.Previous experience of managing a team of Azure Infrastructure Engineering and DBAs who are responsible for monitoring, alerting, and database management. You should have enough tech knowledge around infrastructure and database areas to manage the team of DBAs & Engineers. Further experience to be successful in this role but not necessary: IT Service Delivery and/or Support Management background Experience of service with internally produced software applications/products rather than large enterprise/corporate technology. With an understanding of the wider Software production process inc. testing, QA, implementation, infosec, service & maintenance etc. ITIL v3 or above Benefits: 25 days' holiday + Bank Holidays + Christmas shutdown. Flexible working and genuine investment in your development. 35-hour week. Excellent pension (6% - 11.5% employer contribution). Enhanced family leave and more!
