We have an exciting opportunity for a Homicide Family Caseworker to join our team, you will be based in London, with a primary focus on Central London, working 37.5 hours a week. The team you will be joining within the Homicide Service covers London and South East. Do you want the unique opportunity to work in a fast-paced service, delivering exceptional support to families bereaved by and witness to homicide, coordinating a tailored package of support to service users and their families? Would you enjoy working closely with Police Major Crime teams providing briefings on the work we do in the Homicide Service (HS)? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: You will be joining a passionate and committed team who provide high quality and bespoke support to service users. We pride ourselves on exceptional trauma informed advocacy and support to all service users. You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users. You will have resilience and adaptability; understand the importance of professional boundaries; have excellent listening skills and the ability to demonstrate empathy. You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload. Once in post you will benefit from the mandatory comprehensive training programme which will build on your existing skills and experience to prepare you for the role. Homicide Service training includes, criminal justice process; trauma informed approach to support; supporting traumatically bereaved families; personal and professional resilience. As a fully trained Homicide Family Caseworker you will be responsible for managing your own complex caseload to the highest quality standards. You will need to be able to travel to home visits within Central London, and occasionally outside of area, and therefore this role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. You will need: an understanding of the impact of crime on victims. effective verbal and written communication skills. a proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s). the ability to balance competing needs and priorities. to be able to work independently and as part of a team. a successful track record of building effective working relationships across internal and external stakeholders Please read carefully the attached Job Description and Person Specification for further details, this is essential for your application. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Sep 04, 2025
Full time
We have an exciting opportunity for a Homicide Family Caseworker to join our team, you will be based in London, with a primary focus on Central London, working 37.5 hours a week. The team you will be joining within the Homicide Service covers London and South East. Do you want the unique opportunity to work in a fast-paced service, delivering exceptional support to families bereaved by and witness to homicide, coordinating a tailored package of support to service users and their families? Would you enjoy working closely with Police Major Crime teams providing briefings on the work we do in the Homicide Service (HS)? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: You will be joining a passionate and committed team who provide high quality and bespoke support to service users. We pride ourselves on exceptional trauma informed advocacy and support to all service users. You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users. You will have resilience and adaptability; understand the importance of professional boundaries; have excellent listening skills and the ability to demonstrate empathy. You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload. Once in post you will benefit from the mandatory comprehensive training programme which will build on your existing skills and experience to prepare you for the role. Homicide Service training includes, criminal justice process; trauma informed approach to support; supporting traumatically bereaved families; personal and professional resilience. As a fully trained Homicide Family Caseworker you will be responsible for managing your own complex caseload to the highest quality standards. You will need to be able to travel to home visits within Central London, and occasionally outside of area, and therefore this role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. You will need: an understanding of the impact of crime on victims. effective verbal and written communication skills. a proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s). the ability to balance competing needs and priorities. to be able to work independently and as part of a team. a successful track record of building effective working relationships across internal and external stakeholders Please read carefully the attached Job Description and Person Specification for further details, this is essential for your application. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
SC Cleared HR Caseworker Required 7 months contract City of London; Hybrid Experience in analysing complex HR information from multiple sources, with keen eye for attention to detail. Experience in using government policy to make decisions. Experience of working to strict policies and procedures. Ability to clearly articulate and justify decisions based on policy. Experienced in working to tight deadlines in high pace and sensitive operational environment. Previous Casework Experience.
Sep 04, 2025
Contractor
SC Cleared HR Caseworker Required 7 months contract City of London; Hybrid Experience in analysing complex HR information from multiple sources, with keen eye for attention to detail. Experience in using government policy to make decisions. Experience of working to strict policies and procedures. Ability to clearly articulate and justify decisions based on policy. Experienced in working to tight deadlines in high pace and sensitive operational environment. Previous Casework Experience.
We have an exciting opportunity for a Caseworker (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role is based at our National Contact Centre in Cardiff. As a Caseworker you will be: - Ensuring each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions. Undertaking risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns. Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work and sharing protocols where necessary. Contribute to monitoring information as required by Victim Support. Providing information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users. Developing and maintaining effective working relationships and promote effective communication between staff and other stakeholders. You will need: An understanding of the impact of crime on victims. Experience of managing a caseload including complex case management. The ability to balance competing needs and priorities. The ability to work independently and as part of a team. Effective verbal and written communication skills. Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Sep 04, 2025
Full time
We have an exciting opportunity for a Caseworker (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role is based at our National Contact Centre in Cardiff. As a Caseworker you will be: - Ensuring each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions. Undertaking risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns. Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work and sharing protocols where necessary. Contribute to monitoring information as required by Victim Support. Providing information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users. Developing and maintaining effective working relationships and promote effective communication between staff and other stakeholders. You will need: An understanding of the impact of crime on victims. Experience of managing a caseload including complex case management. The ability to balance competing needs and priorities. The ability to work independently and as part of a team. Effective verbal and written communication skills. Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We have an exciting opportunity for a Caseworker to join the Operations team in Bridgewater, working 37.5 hours a week, on a hybrid basis working both at home and from our office in Bridgwater Police Centre, with regular travel throughout Avon & Somerset. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to the Victims preferences i.e. home visits or via conference calls, to explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will: Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process. Conduct risk & needs assessments, ensuring each victim receives tailored support & information. Identify barriers to accessing services & work with partners to provide ongoing support. Keep accurate & confidential case records. About You You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial. You will need: Strong written & verbal communication skills. Competent IT skills, able to use generic systems. Good organisational & time management skills, able to manage competing needs and priorities. To work effectively both as part of a team & independently To develop & maintain partnerships with internal & external organisations. The ability to maintain professional boundaries & confidentiality. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Sep 04, 2025
Full time
We have an exciting opportunity for a Caseworker to join the Operations team in Bridgewater, working 37.5 hours a week, on a hybrid basis working both at home and from our office in Bridgwater Police Centre, with regular travel throughout Avon & Somerset. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to the Victims preferences i.e. home visits or via conference calls, to explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will: Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process. Conduct risk & needs assessments, ensuring each victim receives tailored support & information. Identify barriers to accessing services & work with partners to provide ongoing support. Keep accurate & confidential case records. About You You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial. You will need: Strong written & verbal communication skills. Competent IT skills, able to use generic systems. Good organisational & time management skills, able to manage competing needs and priorities. To work effectively both as part of a team & independently To develop & maintain partnerships with internal & external organisations. The ability to maintain professional boundaries & confidentiality. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Role purpose Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans. The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc. The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager. The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind s policies and procedures. Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work. Key Responsibilities Triage, onboard and support a caseload of 15-20 individuals Triage and support individuals dropping into the service for household / cost of living crisis support Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations) Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals behalf Complete emergency applications and grant applications Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management Provide housing, general money and debt management advice Provide information on employment opportunities and training support for clients Where appropriate, source warm goods for those in need Engage in outreach within the borough to encourage referrals and promote the service Signpost to other relevant services in the borough, or further afield Attend training, forums and meetings to ensure knowledge remains relevant and up to date Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally Provide updates and feedback to the broader teams Engage in multi-disciplinary meetings, both internally and externally Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure Record the results of outcome assessments and satisfaction surveys on the Views databases Work in line with triage procedures and use the referral process when referring cases to external organisations Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities Follow Hammersmith, Fulham, Ealing, and Hounslow Mind s organisational policies and guidelines Undertake additional duties that may reasonably be required to fulfil the objectives of the post Person Specification Knowledge and Experience Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams) Knowledge and understanding of mental health problems, and mental health services Experience of delivering advice and information Experience of managing complex cases and autonomously managing a caseload Experience of working with multiple agencies and attending multi-disciplinary meetings Experience of delivering desired outcomes in a timely manner Up to date knowledge and experience of safeguarding adults Understanding of the importance of monitoring and evaluation, and the ability to keep records Experience with de-escalation, recognising and mitigating risks Experience of working with challenging behaviour Listening to clients and encouraging positive steps towards self-management of crisis and recovery Skills and Abilities Relevant and up to date knowledge of welfare benefits, housing and social care Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing Excellent listening and liaison skills Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports) Ability to liaise with a range of people individuals with support needs, carers, and a range of different professionals Ability to remain calm in challenging situations and reinforce boundaries Ability to support people to manage difficult feelings, and communicate their needs effectively Knowledge of best practice for lone working, data protection and safeguarding adults Willingness to undertake training related to housing and welfare benefit A team player Ability to work on your own initiative Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders Strong organisation and administrative skills The drive to motivate self and others to achieve positive outcomes Flexibility in overall approach to work Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies Strong sense of self, and ability to set and maintain boundaries Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice Ability to plan and prioritise your own workload Desirable Lived experience of mental health problems, and of using mental health services
Sep 03, 2025
Full time
Role purpose Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans. The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc. The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager. The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind s policies and procedures. Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work. Key Responsibilities Triage, onboard and support a caseload of 15-20 individuals Triage and support individuals dropping into the service for household / cost of living crisis support Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations) Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals behalf Complete emergency applications and grant applications Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management Provide housing, general money and debt management advice Provide information on employment opportunities and training support for clients Where appropriate, source warm goods for those in need Engage in outreach within the borough to encourage referrals and promote the service Signpost to other relevant services in the borough, or further afield Attend training, forums and meetings to ensure knowledge remains relevant and up to date Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally Provide updates and feedback to the broader teams Engage in multi-disciplinary meetings, both internally and externally Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure Record the results of outcome assessments and satisfaction surveys on the Views databases Work in line with triage procedures and use the referral process when referring cases to external organisations Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities Follow Hammersmith, Fulham, Ealing, and Hounslow Mind s organisational policies and guidelines Undertake additional duties that may reasonably be required to fulfil the objectives of the post Person Specification Knowledge and Experience Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams) Knowledge and understanding of mental health problems, and mental health services Experience of delivering advice and information Experience of managing complex cases and autonomously managing a caseload Experience of working with multiple agencies and attending multi-disciplinary meetings Experience of delivering desired outcomes in a timely manner Up to date knowledge and experience of safeguarding adults Understanding of the importance of monitoring and evaluation, and the ability to keep records Experience with de-escalation, recognising and mitigating risks Experience of working with challenging behaviour Listening to clients and encouraging positive steps towards self-management of crisis and recovery Skills and Abilities Relevant and up to date knowledge of welfare benefits, housing and social care Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing Excellent listening and liaison skills Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports) Ability to liaise with a range of people individuals with support needs, carers, and a range of different professionals Ability to remain calm in challenging situations and reinforce boundaries Ability to support people to manage difficult feelings, and communicate their needs effectively Knowledge of best practice for lone working, data protection and safeguarding adults Willingness to undertake training related to housing and welfare benefit A team player Ability to work on your own initiative Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders Strong organisation and administrative skills The drive to motivate self and others to achieve positive outcomes Flexibility in overall approach to work Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies Strong sense of self, and ability to set and maintain boundaries Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice Ability to plan and prioritise your own workload Desirable Lived experience of mental health problems, and of using mental health services
We have an exciting opportunity for a Behaviour Change caseworker to join the New Era team in Staffordshire, working on a casual basis, we anticipate this to be around 4-6 hours per week as and when required. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? If yes, then we'd love to hear from you About the Role: This role is based in Stafford but will work flexibly across Staffordshire and Stoke-on-Trent, you will be covering early evening and weekend delivery of the service. As a Behaviour Change caseworker you will be: Working with perpetrators of domestic abuse Delivering interventions in person, individually or as part of a group Assessing risk and needs at all times; ensuring the safe delivery of service Working alongside the integrated victim service to co-ordinate delivery of services You will need: A genuine belief in behaviour change Personal resilience, good communication and interpersonal skills Good understanding of domestic abuse and its impact on victims and families Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Sep 03, 2025
Full time
We have an exciting opportunity for a Behaviour Change caseworker to join the New Era team in Staffordshire, working on a casual basis, we anticipate this to be around 4-6 hours per week as and when required. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? If yes, then we'd love to hear from you About the Role: This role is based in Stafford but will work flexibly across Staffordshire and Stoke-on-Trent, you will be covering early evening and weekend delivery of the service. As a Behaviour Change caseworker you will be: Working with perpetrators of domestic abuse Delivering interventions in person, individually or as part of a group Assessing risk and needs at all times; ensuring the safe delivery of service Working alongside the integrated victim service to co-ordinate delivery of services You will need: A genuine belief in behaviour change Personal resilience, good communication and interpersonal skills Good understanding of domestic abuse and its impact on victims and families Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Financial Services Case Worker - Southampton, £30,000 Your new company You'll be joining a well-established and respected financial services organisation with a strong focus on regulatory excellence and adviser support. The company is known for its collaborative culture, commitment to innovation, and dedication to maintaining a safe and compliant environment for its clients and partners. Your new role Location: Southampton or Home-based (UK) Hours: 35 or 40 hours per week Contract: Permanent As an Authorisations Caseworker, you'll play a key role in the onboarding process for new financial advisers and firms. You'll be responsible for conducting thorough due diligence checks, verifying identity, employment history, financial stability, and more - to ensure applicants meet regulatory and business standards. You'll also manage applications for regulatory authorisation and make decisions based on internal business criteria. This is a front-line role that directly supports business growth while maintaining high standards of compliance and professionalism. This role can be considered as a remote option for the right candidate. What you'll need to succeed To thrive in this role, you'll need: Experience in Financial Services and FCA Regulatory environments A professional and welcoming approach to stakeholder engagement An inquisitive mindset and a risk-based approach to decision-making Strong organisational skills and the ability to manage workloads under pressure Confidence in communicating with stakeholders and supporting team members A proactive attitude toward change and technology Proficiency in Microsoft Excel and Word What you'll get in return This role offers a competitive benefit package, including: Holiday: 26 days (182 hours) Performance Incentive Scheme Pension Scheme: Non-contributory with options to enhance Private Medical Insurance: Single cover with upgrade options Life Assurance: 4x your salary Income Protection: 75% of salary after 26 weeks of absence Flexible Benefits: Customisable options via salary deduction What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sep 03, 2025
Full time
Financial Services Case Worker - Southampton, £30,000 Your new company You'll be joining a well-established and respected financial services organisation with a strong focus on regulatory excellence and adviser support. The company is known for its collaborative culture, commitment to innovation, and dedication to maintaining a safe and compliant environment for its clients and partners. Your new role Location: Southampton or Home-based (UK) Hours: 35 or 40 hours per week Contract: Permanent As an Authorisations Caseworker, you'll play a key role in the onboarding process for new financial advisers and firms. You'll be responsible for conducting thorough due diligence checks, verifying identity, employment history, financial stability, and more - to ensure applicants meet regulatory and business standards. You'll also manage applications for regulatory authorisation and make decisions based on internal business criteria. This is a front-line role that directly supports business growth while maintaining high standards of compliance and professionalism. This role can be considered as a remote option for the right candidate. What you'll need to succeed To thrive in this role, you'll need: Experience in Financial Services and FCA Regulatory environments A professional and welcoming approach to stakeholder engagement An inquisitive mindset and a risk-based approach to decision-making Strong organisational skills and the ability to manage workloads under pressure Confidence in communicating with stakeholders and supporting team members A proactive attitude toward change and technology Proficiency in Microsoft Excel and Word What you'll get in return This role offers a competitive benefit package, including: Holiday: 26 days (182 hours) Performance Incentive Scheme Pension Scheme: Non-contributory with options to enhance Private Medical Insurance: Single cover with upgrade options Life Assurance: 4x your salary Income Protection: 75% of salary after 26 weeks of absence Flexible Benefits: Customisable options via salary deduction What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Are you ready to support some of the most vulnerable members of the community? A local authority in Exeter is looking for an experienced Housing Options Caseworker to join their Housing Solutions team on a 2-month contract. This vital role focuses on preventing and relieving homelessness through direct advice, intervention, and case management. You will provide person-centred housing advice, develop prevention plans, and manage homelessness applications in accordance with statutory duties. The successful candidate will work closely with a range of stakeholders, including landlords, support agencies, and internal departments. Key Responsibilities: Deliver tailored housing advice to residents threatened with homelessness Develop and implement personalised housing action plans Manage a busy caseload, conducting full homelessness assessments Make decisions in line with statutory guidance and issue s.184 notifications Engage with landlords, legal services, and health/social care professionals Assist in securing accommodation via private rental, supported housing or social housing routes Apply discretionary funding as needed to support prevention and relief outcomes Essential Requirements: Minimum of 1 year's experience in a similar public-facing role, supporting homeless or vulnerable clients In-depth working knowledge of: Homelessness Reduction Act 2017 The Localism Act 2011 Housing Act 1996 Part VII (as amended by the Homelessness Act 2002) Strong communication, negotiation, and decision-making skills Ability to work independently and manage a varied caseload in a fast-paced environment Competency in maintaining clear and accurate case records This is an opportunity to make an immediate impact in a high-demand area of public service. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
Are you ready to support some of the most vulnerable members of the community? A local authority in Exeter is looking for an experienced Housing Options Caseworker to join their Housing Solutions team on a 2-month contract. This vital role focuses on preventing and relieving homelessness through direct advice, intervention, and case management. You will provide person-centred housing advice, develop prevention plans, and manage homelessness applications in accordance with statutory duties. The successful candidate will work closely with a range of stakeholders, including landlords, support agencies, and internal departments. Key Responsibilities: Deliver tailored housing advice to residents threatened with homelessness Develop and implement personalised housing action plans Manage a busy caseload, conducting full homelessness assessments Make decisions in line with statutory guidance and issue s.184 notifications Engage with landlords, legal services, and health/social care professionals Assist in securing accommodation via private rental, supported housing or social housing routes Apply discretionary funding as needed to support prevention and relief outcomes Essential Requirements: Minimum of 1 year's experience in a similar public-facing role, supporting homeless or vulnerable clients In-depth working knowledge of: Homelessness Reduction Act 2017 The Localism Act 2011 Housing Act 1996 Part VII (as amended by the Homelessness Act 2002) Strong communication, negotiation, and decision-making skills Ability to work independently and manage a varied caseload in a fast-paced environment Competency in maintaining clear and accurate case records This is an opportunity to make an immediate impact in a high-demand area of public service. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Investigations and Enforcement Senior Manager Apply before 11:55 pm on Monday, 8th of September 2025 Location: Manchester, M2 3AW Salary: £67,987 - £80,556 + benefits (including a Civil Service Pension with an employer contribution of 28.97%) Our client leads the Government's work on the future governance of football. At present, there is a team made up of circa 50 members of staff, led by an interim Chief Operating Officer. This team will transfer out of our client to be the Independent Football Regulator in 2025, no earlier than October. The team is currently undertaking a range of activities in preparation for the establishment of the IFR, which was created when the Football Governance Act became law in July. While this role is being advertised through our client, it will be based in the Independent Football Regulator (IFR) and will not start until the IFR has been fully established as an independent body i.e. no earlier than October. You will be employed on the terms and conditions of the Independent Football Regulator. Job Description Responsibilities include: Lead the development of the enforcement function in the IFR to deliver robust cases in a timely and legally defensible way, across the breadth of the IFR's enforcement powers. Recruit, develop and train a small team of enforcement caseworkers with the requisite investigatory, analytical and decision-making skills and experience. Identify and manage cross cutting enforcement issues. Collaborate with policy, legal and supervision colleagues to successfully implement the legal framework through the development of enforcement rules, guidance and internal governance. Oversee a portfolio of enforcement cases, managing and mitigating the legal risks to deliver robust and impactful outcomes. Person Specification Essential Requirements: Decision making - Proven ability to make decisions with significant financial and reputational implications and with a risk of legal challenge. An ability to exercise sound judgement in often highly complex and contested areas. Leadership - Proven skills and experience of leading enforcement or compliance teams in a financial, economic or regulatory field (whether as part of a statutory or other body enforcing rules or advising businesses subject to enforcement actions). Pace - A successful track record in managing and delivering multiple projects / casework against challenging deadlines. Stakeholders - Ability to build a wide range of internal and external relationships, often in adversarial situations. Desirable Skills: Experience leading or being part of evidence gathering strategy for enforcement, and an understanding of enforcement processes (and the related risks of challenge). Benefits Alongside your salary of £67,987, our client contributes £19,695 towards you being a member of the Civil Service Defined Benefit Pension scheme. The terms and conditions of employment include: Pension 12% An employee contribution of 5%, with an employer contribution of 7%. Flexible Benefit 8% Employees can choose to invest 8% of their base salary into their pension or take as cash (post tax). Reward they will have a performance-based reward programme. 31.5 days annual leave. Flexible and hybrid working, 40% in office attendance. Occupational sick pay. 9 months paid Maternity Leave + generous paternity and adoption leave. A bespoke L&D programme to help you achieve your personal CPD, including paid membership fees. Cycle-to-work scheme and much more!
Sep 02, 2025
Full time
Investigations and Enforcement Senior Manager Apply before 11:55 pm on Monday, 8th of September 2025 Location: Manchester, M2 3AW Salary: £67,987 - £80,556 + benefits (including a Civil Service Pension with an employer contribution of 28.97%) Our client leads the Government's work on the future governance of football. At present, there is a team made up of circa 50 members of staff, led by an interim Chief Operating Officer. This team will transfer out of our client to be the Independent Football Regulator in 2025, no earlier than October. The team is currently undertaking a range of activities in preparation for the establishment of the IFR, which was created when the Football Governance Act became law in July. While this role is being advertised through our client, it will be based in the Independent Football Regulator (IFR) and will not start until the IFR has been fully established as an independent body i.e. no earlier than October. You will be employed on the terms and conditions of the Independent Football Regulator. Job Description Responsibilities include: Lead the development of the enforcement function in the IFR to deliver robust cases in a timely and legally defensible way, across the breadth of the IFR's enforcement powers. Recruit, develop and train a small team of enforcement caseworkers with the requisite investigatory, analytical and decision-making skills and experience. Identify and manage cross cutting enforcement issues. Collaborate with policy, legal and supervision colleagues to successfully implement the legal framework through the development of enforcement rules, guidance and internal governance. Oversee a portfolio of enforcement cases, managing and mitigating the legal risks to deliver robust and impactful outcomes. Person Specification Essential Requirements: Decision making - Proven ability to make decisions with significant financial and reputational implications and with a risk of legal challenge. An ability to exercise sound judgement in often highly complex and contested areas. Leadership - Proven skills and experience of leading enforcement or compliance teams in a financial, economic or regulatory field (whether as part of a statutory or other body enforcing rules or advising businesses subject to enforcement actions). Pace - A successful track record in managing and delivering multiple projects / casework against challenging deadlines. Stakeholders - Ability to build a wide range of internal and external relationships, often in adversarial situations. Desirable Skills: Experience leading or being part of evidence gathering strategy for enforcement, and an understanding of enforcement processes (and the related risks of challenge). Benefits Alongside your salary of £67,987, our client contributes £19,695 towards you being a member of the Civil Service Defined Benefit Pension scheme. The terms and conditions of employment include: Pension 12% An employee contribution of 5%, with an employer contribution of 7%. Flexible Benefit 8% Employees can choose to invest 8% of their base salary into their pension or take as cash (post tax). Reward they will have a performance-based reward programme. 31.5 days annual leave. Flexible and hybrid working, 40% in office attendance. Occupational sick pay. 9 months paid Maternity Leave + generous paternity and adoption leave. A bespoke L&D programme to help you achieve your personal CPD, including paid membership fees. Cycle-to-work scheme and much more!
SLRA is a well-established local migrant support organisation working with and for refugees, asylum seekers and other migrants who are at risk or in crisis as a result of immigration issues. We provide specialist immigration advice (SLRA is regulated to provide advice at IAA Level 3) as well as a broad range of practical, social and therapeutic support services. SLRA also campaigns for a fairer immigration system, involving local people with lived experience in influencing local and national policy and practice. We are looking for a Senior Immigration Caseworker and/or Solicitor who will be responsible for the delivery of immigration advice and casework to service users in a wide range of circumstances, although most will be rough sleepers. The work will be varied and will cover a broad range of asylum and immigration issues, along with the opportunity to support advocacy work and to improve access to justice. We would love to hear from you if you: Are an Immigration Advisor regulated at IAA Level 3 and/or qualified solicitor with substantial relevant experience of providing high quality advice and casework to clients. Have a good understanding of a wide range of legal, rights and entitlements issues as they relate to immigration and asylum, along with knowledge of and empathy with the backgrounds and experiences of migrants who are in crisis or at risk Benefits include: 25 days holiday per year (with 3 additional days when the office is closed at Christmas) plus bank holidays. Additional long service annual leave days up to a maximum of an additional 5 days per year. Flexible and family friendly working arrangements including compressed hours and school term time working. Pension scheme with 5% employer contribution. Commitment to staff learning and development. Cyclescheme and travelcard loans. DEADLINE: Rolling deadline, applications will be reviewed on submission and successful candidates invited to interview straight away. For all roles, we particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the hostile immigration system. We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application.
Sep 02, 2025
Full time
SLRA is a well-established local migrant support organisation working with and for refugees, asylum seekers and other migrants who are at risk or in crisis as a result of immigration issues. We provide specialist immigration advice (SLRA is regulated to provide advice at IAA Level 3) as well as a broad range of practical, social and therapeutic support services. SLRA also campaigns for a fairer immigration system, involving local people with lived experience in influencing local and national policy and practice. We are looking for a Senior Immigration Caseworker and/or Solicitor who will be responsible for the delivery of immigration advice and casework to service users in a wide range of circumstances, although most will be rough sleepers. The work will be varied and will cover a broad range of asylum and immigration issues, along with the opportunity to support advocacy work and to improve access to justice. We would love to hear from you if you: Are an Immigration Advisor regulated at IAA Level 3 and/or qualified solicitor with substantial relevant experience of providing high quality advice and casework to clients. Have a good understanding of a wide range of legal, rights and entitlements issues as they relate to immigration and asylum, along with knowledge of and empathy with the backgrounds and experiences of migrants who are in crisis or at risk Benefits include: 25 days holiday per year (with 3 additional days when the office is closed at Christmas) plus bank holidays. Additional long service annual leave days up to a maximum of an additional 5 days per year. Flexible and family friendly working arrangements including compressed hours and school term time working. Pension scheme with 5% employer contribution. Commitment to staff learning and development. Cyclescheme and travelcard loans. DEADLINE: Rolling deadline, applications will be reviewed on submission and successful candidates invited to interview straight away. For all roles, we particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the hostile immigration system. We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application.
Housing Caseworker Exeter 21.97 an hour Hybrid - 2 days per week in the office Sellick Partnership are looking for a dedicated Housing Caseworker to join our Housing Needs team. This is a vital role where you'll work directly with individuals and families at risk of homelessness, helping them to retain or secure safe and sustainable housing. Key Responsibilities of the Housing Caseworker: Providing high-quality, person-centred housing advice and advocacy. Preventing homelessness through proactive interventions and support. Assessing and discharging the council's statutory duties under homelessness legislation. Liaising with landlords, support agencies, and other stakeholders to secure housing solutions. Managing a caseload and maintaining accurate records of casework and outcomes. The successful Housing Caseworker will have: Experience working with vulnerable clients in a public-facing role. Strong knowledge of homelessness legislation, housing rights, and welfare benefits. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Sep 02, 2025
Contractor
Housing Caseworker Exeter 21.97 an hour Hybrid - 2 days per week in the office Sellick Partnership are looking for a dedicated Housing Caseworker to join our Housing Needs team. This is a vital role where you'll work directly with individuals and families at risk of homelessness, helping them to retain or secure safe and sustainable housing. Key Responsibilities of the Housing Caseworker: Providing high-quality, person-centred housing advice and advocacy. Preventing homelessness through proactive interventions and support. Assessing and discharging the council's statutory duties under homelessness legislation. Liaising with landlords, support agencies, and other stakeholders to secure housing solutions. Managing a caseload and maintaining accurate records of casework and outcomes. The successful Housing Caseworker will have: Experience working with vulnerable clients in a public-facing role. Strong knowledge of homelessness legislation, housing rights, and welfare benefits. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Immigration Caseworker BCR/AB/31684 Birmingham (phone number removed) DOE Bell Cornwall Recruitment's client is a leading Birmingham Solicitors who specialise in Immigration. They are looking to grow their case management team as they have enjoyed success and growth recently. The Role: Manage own casework with minimal supervision from day one Advise private and corporate immigration clients across various categories (not including asylum) Keep up to date with the UK immigration legislation as well as research & interpret current information Liaise with Visa application centres as well as the home office on behalf of clients Assess clients immigration claims and advise accordingly The Ideal Immigration Caseworker will have: Previous experience as an Immigration Caseworker managing a caseload of private (or Corporate) immigration files Understanding of immigration law Relevant qualifications, such as LLB, LPC etc with electives in Immigration Experience using a case management system Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Sep 02, 2025
Full time
Immigration Caseworker BCR/AB/31684 Birmingham (phone number removed) DOE Bell Cornwall Recruitment's client is a leading Birmingham Solicitors who specialise in Immigration. They are looking to grow their case management team as they have enjoyed success and growth recently. The Role: Manage own casework with minimal supervision from day one Advise private and corporate immigration clients across various categories (not including asylum) Keep up to date with the UK immigration legislation as well as research & interpret current information Liaise with Visa application centres as well as the home office on behalf of clients Assess clients immigration claims and advise accordingly The Ideal Immigration Caseworker will have: Previous experience as an Immigration Caseworker managing a caseload of private (or Corporate) immigration files Understanding of immigration law Relevant qualifications, such as LLB, LPC etc with electives in Immigration Experience using a case management system Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Town & Country Housing Group
Bexhill-on-sea, Sussex
Role Summary To fully action and coordinate the delivery of Disabled Facilities Grants and other home adaptations and provide information and guidance to promote independent living. By conducting customer visits and completing any necessary grant or loan documentation required. This role supports our customers throughout the grant and adaptation process, from initial contact to completion. With an eye for detail, you will assume the full responsibility of coordinating all aspects of casework, liaising with technical and non-technical staff, contractors and external stakeholders in a timely and accurate manner, whilst fully supporting our varying customer base. Salary: 15,368.40 (Working 21 hours) Hours of Work: 21 hours Contract: Permanent Probation Period: Six months Notice Period: One month For more information or to apply, click on 'Apply here' which will take you to our website.
Sep 02, 2025
Full time
Role Summary To fully action and coordinate the delivery of Disabled Facilities Grants and other home adaptations and provide information and guidance to promote independent living. By conducting customer visits and completing any necessary grant or loan documentation required. This role supports our customers throughout the grant and adaptation process, from initial contact to completion. With an eye for detail, you will assume the full responsibility of coordinating all aspects of casework, liaising with technical and non-technical staff, contractors and external stakeholders in a timely and accurate manner, whilst fully supporting our varying customer base. Salary: 15,368.40 (Working 21 hours) Hours of Work: 21 hours Contract: Permanent Probation Period: Six months Notice Period: One month For more information or to apply, click on 'Apply here' which will take you to our website.
We're working with a busy central London local authority to recruit a Homeless Casework Support Officer. This is a key role within the Homeless Services team, providing essential support to caseworkers and ensuring the smooth operation of case management processes. You'll be joining a service dedicated to helping vulnerable residents navigate complex housing situations, where your organisation, communication skills, and empathy will make a real difference in people's lives. The Role Liaise with staff, service users, and partner agencies via email and telephone to ensure timely responses and effective case progression. Accurately record and update case information across systems and spreadsheets, maintaining compliance with data protection requirements. Proactively manage queries and workstreams through to resolution, keeping both colleagues and service users informed. Communicate clearly and empathetically with residents, particularly those in challenging or sensitive situations. Draft professional correspondence, compile reports, and ensure that all documentation is clear, accurate, and compliant. Provide day-to-day operational support to caseworkers, enabling them to focus on complex decision-making and frontline interventions. Key Requirements Experience working in or alongside homelessness or housing services. Previous customer service or case management experience in a fast-paced environment. Strong written and numerical skills, with attention to detail and accuracy. Confident and empathetic telephone manner, able to engage with residents in distress. Organised and proactive, with the ability to manage workload effectively under pressure. Comfortable working both independently and collaboratively within a team. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today by clicking APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
We're working with a busy central London local authority to recruit a Homeless Casework Support Officer. This is a key role within the Homeless Services team, providing essential support to caseworkers and ensuring the smooth operation of case management processes. You'll be joining a service dedicated to helping vulnerable residents navigate complex housing situations, where your organisation, communication skills, and empathy will make a real difference in people's lives. The Role Liaise with staff, service users, and partner agencies via email and telephone to ensure timely responses and effective case progression. Accurately record and update case information across systems and spreadsheets, maintaining compliance with data protection requirements. Proactively manage queries and workstreams through to resolution, keeping both colleagues and service users informed. Communicate clearly and empathetically with residents, particularly those in challenging or sensitive situations. Draft professional correspondence, compile reports, and ensure that all documentation is clear, accurate, and compliant. Provide day-to-day operational support to caseworkers, enabling them to focus on complex decision-making and frontline interventions. Key Requirements Experience working in or alongside homelessness or housing services. Previous customer service or case management experience in a fast-paced environment. Strong written and numerical skills, with attention to detail and accuracy. Confident and empathetic telephone manner, able to engage with residents in distress. Organised and proactive, with the ability to manage workload effectively under pressure. Comfortable working both independently and collaboratively within a team. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today by clicking APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Responsible to: Chief Executive Officer Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt Caseworkers, Energy Advisor. Hours: Full time 36 hours (there is some flexibility for the right candidate) Salary: £26,994 £28,922 dependent on experience Main Purpose of Job To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues. To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services. To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way. To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service. To ensure cover for Advice Session Supervisors when needed To provide training, guidance and support on client records, telephone channel and quality standards To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary. To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR s to drive the organisation towards excellence in quality. To be responsible for ensuring Debt technical supervision is in place and carry out continuous professional development activities and duties within the organisation. In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate To undertake regular team meetings in line with the organisation s quality expectations To undertake regular formal supervisions and review meetings Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best Encourage good teamwork and lines of communication between all staff and volunteers Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets. Research and Campaigns To ensure the advice team contribute to the development of social policy in line with our business plan To assist with social policy work as required by the organisation Management duties You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation s Business Plan and service-related KPIs. Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations Learning and professional development Keep up to date with legislation relevant to the role, trends, ideas and thinking Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer Identify own learning and development needs and plan to meet them. Administration Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required. Other Duties and Responsibilities Undertake advice work as required, including supporting contracts and projects outside of the generalist service. Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts. Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed. Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy. Develop and maintain effective admin systems and records relevant to the role. Act as key holder and open or close the building when necessary. Attend regular internal and external meetings relevant to the role and to services at outreach locations. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations. Identify own learning and development needs and take steps to address these. Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service. Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible. Demonstrate commitment to the aims and policies of the Citizens Advice service Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes. Attend relevant internal and external meetings as agreed with your line manager. Take personal responsibility for your own actions and for sorting out issues or problems that arise. Review and make recommendations for improvements to the service. Comply with all Citizens Advice information assurance guidelines. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service In addition you must be prepared to train up to do the following: Debt Advice giving Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use appropriate resources to find, interpret and communicate the relevant information to clients. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Ensure that all work conforms to the organisation s office manual and the Advice Quality standard / other funding requirements, as appropriate. Ensure that work reflects and supports the Citizens Advice service s equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control. Be a DRO approved intermediary.
Sep 01, 2025
Full time
Responsible to: Chief Executive Officer Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt Caseworkers, Energy Advisor. Hours: Full time 36 hours (there is some flexibility for the right candidate) Salary: £26,994 £28,922 dependent on experience Main Purpose of Job To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues. To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services. To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way. To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service. To ensure cover for Advice Session Supervisors when needed To provide training, guidance and support on client records, telephone channel and quality standards To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary. To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR s to drive the organisation towards excellence in quality. To be responsible for ensuring Debt technical supervision is in place and carry out continuous professional development activities and duties within the organisation. In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate To undertake regular team meetings in line with the organisation s quality expectations To undertake regular formal supervisions and review meetings Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best Encourage good teamwork and lines of communication between all staff and volunteers Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets. Research and Campaigns To ensure the advice team contribute to the development of social policy in line with our business plan To assist with social policy work as required by the organisation Management duties You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation s Business Plan and service-related KPIs. Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations Learning and professional development Keep up to date with legislation relevant to the role, trends, ideas and thinking Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer Identify own learning and development needs and plan to meet them. Administration Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required. Other Duties and Responsibilities Undertake advice work as required, including supporting contracts and projects outside of the generalist service. Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts. Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed. Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy. Develop and maintain effective admin systems and records relevant to the role. Act as key holder and open or close the building when necessary. Attend regular internal and external meetings relevant to the role and to services at outreach locations. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations. Identify own learning and development needs and take steps to address these. Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service. Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible. Demonstrate commitment to the aims and policies of the Citizens Advice service Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes. Attend relevant internal and external meetings as agreed with your line manager. Take personal responsibility for your own actions and for sorting out issues or problems that arise. Review and make recommendations for improvements to the service. Comply with all Citizens Advice information assurance guidelines. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service In addition you must be prepared to train up to do the following: Debt Advice giving Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use appropriate resources to find, interpret and communicate the relevant information to clients. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Ensure that all work conforms to the organisation s office manual and the Advice Quality standard / other funding requirements, as appropriate. Ensure that work reflects and supports the Citizens Advice service s equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control. Be a DRO approved intermediary.
We re looking for an experienced Caseworker to join a high-profile Central Government organisation based in London, on an initial contract paying up to £208 per day via umbrella (inside IR35) on an initial 9 month contract. This is a hybrid role with a requirement to attend 1-3 days per week. You ll be working on sensitive and operationally important casework, supporting key national priorities. The role involves decision-making based on government policy, managing confidential information, and working at pace within strict procedural frameworks. Proven experience with the following is required - You must hold or be able to pass Security Clearance - SC Clearance Previous caseworking experience in a structured environment Strong analytical skills - able to assess complex information from multiple sources Experience applying government policy and following formal procedures Ability to work calmly under pressure and meet daily targets Strong written and verbal communication skills Full competence with Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams) Solid understanding of Data Protection and confidentiality obligations Emotional resilience - you may be exposed to sensitive or distressing material Desirable: Background in immigration, law enforcement, or government casework Experience managing complex or sensitive cases Ability to remain impartial and policy-focused when making decisions What we re looking for: Someone who can make policy-led decisions without personal bias Strong stakeholder communication Attention to detail and operational discipline High resilience and professionalism Interested? Please apply below. Caseworker, Government, SC Cleared, Policy, Public Sector, Immigration, Microsoft Office, Data Protection, London, Hybrid
Sep 01, 2025
Contractor
We re looking for an experienced Caseworker to join a high-profile Central Government organisation based in London, on an initial contract paying up to £208 per day via umbrella (inside IR35) on an initial 9 month contract. This is a hybrid role with a requirement to attend 1-3 days per week. You ll be working on sensitive and operationally important casework, supporting key national priorities. The role involves decision-making based on government policy, managing confidential information, and working at pace within strict procedural frameworks. Proven experience with the following is required - You must hold or be able to pass Security Clearance - SC Clearance Previous caseworking experience in a structured environment Strong analytical skills - able to assess complex information from multiple sources Experience applying government policy and following formal procedures Ability to work calmly under pressure and meet daily targets Strong written and verbal communication skills Full competence with Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams) Solid understanding of Data Protection and confidentiality obligations Emotional resilience - you may be exposed to sensitive or distressing material Desirable: Background in immigration, law enforcement, or government casework Experience managing complex or sensitive cases Ability to remain impartial and policy-focused when making decisions What we re looking for: Someone who can make policy-led decisions without personal bias Strong stakeholder communication Attention to detail and operational discipline High resilience and professionalism Interested? Please apply below. Caseworker, Government, SC Cleared, Policy, Public Sector, Immigration, Microsoft Office, Data Protection, London, Hybrid
Billing Co-ordinator Your new company We're working with a highly regarded legal firm known for its commitment to justice, integrity, and excellence across a range of practice areas including public law, family law, and human rights. Our client is deeply rooted in values-driven legal work and offers a collaborative, inclusive environment where professionals are empowered to thrive. They're now looking to bring on board a skilled Cost and Billing Coordinator to support their legal aid operations. Your new role As the Cost and Billing Coordinator, you'll be a key figure in the financial backbone of the firm's legal aid and legal help services. You'll take ownership of preparing and submitting bills to the Legal Aid Agency, ensuring accuracy and compliance, and working closely with fee earners to optimise billing processes.Your responsibilities will include: Preparing and submitting legal aid bills via CCMS and paper claims Managing billing for legal help matters across multiple departments Collaborating with solicitors and caseworkers to ensure accurate time recording Monitoring deadlines and ensuring compliance with LAA regulations Supporting audits and financial reporting when required This is a fantastic opportunity to join a firm where your expertise will be valued and your work will directly support access to justice. What you'll need to succeed To be successful in this role, you'll need: At least 5 years' experience in legal aid and legal help billing Strong working knowledge of Legal Aid Agency processes and CCMS Excellent attention to detail and confidence with numbers Strong organisational skills and the ability to manage competing priorities A proactive, collaborative approach and excellent communication skills Experience in billing for family law or public law matters would be a bonus. What you'll get in return A competitive salary packageFlexible working arrangements, including hybrid optionsA supportive and inclusive team cultureOpportunities for ongoing professional developmentThe chance to work with a firm that makes a genuine impact through its legal work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sep 01, 2025
Full time
Billing Co-ordinator Your new company We're working with a highly regarded legal firm known for its commitment to justice, integrity, and excellence across a range of practice areas including public law, family law, and human rights. Our client is deeply rooted in values-driven legal work and offers a collaborative, inclusive environment where professionals are empowered to thrive. They're now looking to bring on board a skilled Cost and Billing Coordinator to support their legal aid operations. Your new role As the Cost and Billing Coordinator, you'll be a key figure in the financial backbone of the firm's legal aid and legal help services. You'll take ownership of preparing and submitting bills to the Legal Aid Agency, ensuring accuracy and compliance, and working closely with fee earners to optimise billing processes.Your responsibilities will include: Preparing and submitting legal aid bills via CCMS and paper claims Managing billing for legal help matters across multiple departments Collaborating with solicitors and caseworkers to ensure accurate time recording Monitoring deadlines and ensuring compliance with LAA regulations Supporting audits and financial reporting when required This is a fantastic opportunity to join a firm where your expertise will be valued and your work will directly support access to justice. What you'll need to succeed To be successful in this role, you'll need: At least 5 years' experience in legal aid and legal help billing Strong working knowledge of Legal Aid Agency processes and CCMS Excellent attention to detail and confidence with numbers Strong organisational skills and the ability to manage competing priorities A proactive, collaborative approach and excellent communication skills Experience in billing for family law or public law matters would be a bonus. What you'll get in return A competitive salary packageFlexible working arrangements, including hybrid optionsA supportive and inclusive team cultureOpportunities for ongoing professional developmentThe chance to work with a firm that makes a genuine impact through its legal work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Immigration Caseworker BCR/JC/31684 Birmingham (phone number removed) Bell Cornwall Recruitment's client is a leading Birmingham Solicitors who specialise in Immigration. They are looking to grow their case management team as they have enjoyed success and growth recently. The Role: Manage own casework with minimal supervision from day one Advise private and corporate immigration clients across various categories (not including asylum) Keep up to date with the UK immigration legislation as well as research & interpret current information Liaise with Visa application centres as well as the home office on behalf of clients Assess clients immigration claims and advise accordingly The Ideal Immigration Caseworker will have: Previous experience as an Immigration Caseworker managing a caseload of private (or Corporate) immigration files Understanding of immigration law Relevant qualifications, such as LLB, LPC etc with electives in Immigration Experience using a case management system Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Sep 01, 2025
Full time
Immigration Caseworker BCR/JC/31684 Birmingham (phone number removed) Bell Cornwall Recruitment's client is a leading Birmingham Solicitors who specialise in Immigration. They are looking to grow their case management team as they have enjoyed success and growth recently. The Role: Manage own casework with minimal supervision from day one Advise private and corporate immigration clients across various categories (not including asylum) Keep up to date with the UK immigration legislation as well as research & interpret current information Liaise with Visa application centres as well as the home office on behalf of clients Assess clients immigration claims and advise accordingly The Ideal Immigration Caseworker will have: Previous experience as an Immigration Caseworker managing a caseload of private (or Corporate) immigration files Understanding of immigration law Relevant qualifications, such as LLB, LPC etc with electives in Immigration Experience using a case management system Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Immigration Caseworker (phone number removed) BCR/AK/31769 Birmingham, Small Heath Bell Cornwall Recruitment's client is a small independent law firm in Small Heath, Birmingham. They are seeking to grow their Immigration team with an Immigration Caseworker, and need to find a candidate who has experience managing their own caseload of immigration files. You must have a background working in insolvency law, either as a paralegal working fairly independently or perhaps as a newly qualified solicitor. For an NQ there may be scope to discuss salary, but it would not raise far higher than the salary advertised here, and as such an highly experienced solicitor may not be suited as the business does not currently have scope for someone at such a level. The role: Manage own casework with minimal supervision from day one Advise private and asylum immigration clients across various categories (some corporate, but not a priority) Keep up to date with the UK immigration legislation as well as research & interpret current information Liaise with Visa application centres as well as the home office on behalf of clients Assess clients immigration claims and advise accordingly The Ideal Immigration Caseworker will have: Previous experience as an Immigration Caseworker managing a caseload of private and asylum immigration files Understanding of immigration law Relevant qualifications, such as LLB, LPC etc with electives in Immigration Experience using a case management system Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Sep 01, 2025
Full time
Immigration Caseworker (phone number removed) BCR/AK/31769 Birmingham, Small Heath Bell Cornwall Recruitment's client is a small independent law firm in Small Heath, Birmingham. They are seeking to grow their Immigration team with an Immigration Caseworker, and need to find a candidate who has experience managing their own caseload of immigration files. You must have a background working in insolvency law, either as a paralegal working fairly independently or perhaps as a newly qualified solicitor. For an NQ there may be scope to discuss salary, but it would not raise far higher than the salary advertised here, and as such an highly experienced solicitor may not be suited as the business does not currently have scope for someone at such a level. The role: Manage own casework with minimal supervision from day one Advise private and asylum immigration clients across various categories (some corporate, but not a priority) Keep up to date with the UK immigration legislation as well as research & interpret current information Liaise with Visa application centres as well as the home office on behalf of clients Assess clients immigration claims and advise accordingly The Ideal Immigration Caseworker will have: Previous experience as an Immigration Caseworker managing a caseload of private and asylum immigration files Understanding of immigration law Relevant qualifications, such as LLB, LPC etc with electives in Immigration Experience using a case management system Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
EHC Coordinator - SEND (Hertfordshire Council) Pay Rate: 300 per day (Umbrella - non-negotiable) Contract Type: Interim / Agency Location: Hybrid - Hertfordshire (School Age Statutory SEND Team) Job Summary Hertfordshire Council is recruiting an experienced EHC Coordinator to join the School Age Statutory SEND Team . This role is central to delivering high-quality casework for children and young people with Special Educational Needs and Disabilities (SEND) , ensuring the effective management of Education, Health and Care Plans (EHCPs) from pre-14 reviews through to post-16 transition and preparation for adulthood. As an EHC Coordinator , you will manage your own caseload, ensuring compliance with statutory timescales, while working collaboratively with families, schools, and professionals to secure the best possible outcomes for children and young people. Main Responsibilities Manage and process statutory SEND casework within legal and internal timelines. Monitor and review EHCPs, attending annual review meetings and ensuring amendments reflect children's needs and outcomes. Lead on pre-14 reviews , including requests for reassessments, placement changes, and provision updates. Oversee post-14 reviews , with a strong focus on preparation for adulthood, transition planning, and managing the cease process where appropriate. Prepare clear and accessible information for parents, carers, schools, and young people to ensure understanding of SEND processes. Work in close partnership with education, health, and social care professionals to deliver integrated support. Contribute to resource decisions and ensure that EHCP assessments and plans are robust, accurate, and outcome-focused. Maintain accurate records, using case management systems to monitor compliance with statutory duties. Person Specification Essential: Minimum A-Level education (or equivalent). Strong knowledge and practical experience of SEND processes and legislation. Experience of working within complex systems, ideally within children's services, education, or SEND teams. Previous experience of working directly with families or young people. Excellent organisational skills with the ability to manage competing deadlines. Strong communication, relationship-building, and negotiation skills across multi-agency settings. Proficient IT skills including report writing, data analysis, and case management systems. Desirable: Additional qualifications or training related to SEND. Experience of casework within a Local Authority SEND team. If you are interested in this position, please send your CV to at Mayur Rabari removed) or call on (phone number removed). Benefits of working with Eden Brown Synergy include: DBS check processed and paid for by Eden Brown Synergy Referral bonus if you refer a colleague or friend to us Bonus for finding your own job Twice weekly payroll Dedicated recruitment consultant who will support you throughout your job search, employment and beyond EHC Coordinator, EHCP Casework Officer, SEND Case Officer, Education Health and Care Plan reviews, SEN Caseworker Hertfordshire, Local Authority SEND jobs, Special Educational Needs Officer, SEND statutory casework jobs. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Sep 01, 2025
Seasonal
EHC Coordinator - SEND (Hertfordshire Council) Pay Rate: 300 per day (Umbrella - non-negotiable) Contract Type: Interim / Agency Location: Hybrid - Hertfordshire (School Age Statutory SEND Team) Job Summary Hertfordshire Council is recruiting an experienced EHC Coordinator to join the School Age Statutory SEND Team . This role is central to delivering high-quality casework for children and young people with Special Educational Needs and Disabilities (SEND) , ensuring the effective management of Education, Health and Care Plans (EHCPs) from pre-14 reviews through to post-16 transition and preparation for adulthood. As an EHC Coordinator , you will manage your own caseload, ensuring compliance with statutory timescales, while working collaboratively with families, schools, and professionals to secure the best possible outcomes for children and young people. Main Responsibilities Manage and process statutory SEND casework within legal and internal timelines. Monitor and review EHCPs, attending annual review meetings and ensuring amendments reflect children's needs and outcomes. Lead on pre-14 reviews , including requests for reassessments, placement changes, and provision updates. Oversee post-14 reviews , with a strong focus on preparation for adulthood, transition planning, and managing the cease process where appropriate. Prepare clear and accessible information for parents, carers, schools, and young people to ensure understanding of SEND processes. Work in close partnership with education, health, and social care professionals to deliver integrated support. Contribute to resource decisions and ensure that EHCP assessments and plans are robust, accurate, and outcome-focused. Maintain accurate records, using case management systems to monitor compliance with statutory duties. Person Specification Essential: Minimum A-Level education (or equivalent). Strong knowledge and practical experience of SEND processes and legislation. Experience of working within complex systems, ideally within children's services, education, or SEND teams. Previous experience of working directly with families or young people. Excellent organisational skills with the ability to manage competing deadlines. Strong communication, relationship-building, and negotiation skills across multi-agency settings. Proficient IT skills including report writing, data analysis, and case management systems. Desirable: Additional qualifications or training related to SEND. Experience of casework within a Local Authority SEND team. If you are interested in this position, please send your CV to at Mayur Rabari removed) or call on (phone number removed). Benefits of working with Eden Brown Synergy include: DBS check processed and paid for by Eden Brown Synergy Referral bonus if you refer a colleague or friend to us Bonus for finding your own job Twice weekly payroll Dedicated recruitment consultant who will support you throughout your job search, employment and beyond EHC Coordinator, EHCP Casework Officer, SEND Case Officer, Education Health and Care Plan reviews, SEN Caseworker Hertfordshire, Local Authority SEND jobs, Special Educational Needs Officer, SEND statutory casework jobs. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
