i-Jobs
Senior Business Support Officer Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 19.92 per hour Job Ref: OR12142 Responsibilities Provide modern, customer-focused, efficient, and effective administrative and clerical support to directorates, including project support where required. Deliver a wide range of both routine and more complex administrative tasks to support the effective and efficient delivery of services within directorates. Focus on providing administrative support to the Housing Service, with potential future support to other Directorates as needed. Undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors, and other stakeholders, and effective use of key IT systems. Work with colleagues in other areas of the service to resolve operational issues, complaints, and enquiries, ensuring compliance with Lewisham Council s deadlines for responses. Manage the delivery of complex repairs and damp and mould as required, including planning, sequencing, and coordination of works, and liaising with tenants, leaseholders, contractors, and other stakeholders. Support the design and implementation of high-quality administrative and management information systems to support the work of the service, including ongoing evaluation and review. Provide background information to enable staff to respond fully to reports of housing disrepair, complaints, and other enquiries. Collate and produce reports and statistical information for pre and post inspections, contractor performance, and other issues relating to contract management. Support the organisation of statutory visits, meetings, and case conferences, including preparing papers, inviting attendees, and booking travel. Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times. Support the organisation and delivery of events and training courses, including booking venues or catering and arranging travel/accommodation. Collate, print, and distribute documents or materials as required or requested by the directorate. Process all correspondence, including logging, distribution, monitoring, prioritising, and reporting on progress and filing as appropriate. Undertake basic research and analysis of information in relation to directorates. Foster positive team working across the service and promote effective working relationships with residents, contractors, and other key stakeholders to ensure smooth running of the repairs process. Provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements, and provision of appropriate budget reports for management reporting. Manage basic internal queries and information requests, referring more complex queries to Team Managers as necessary. Assist in the delivery of general office management tasks within the department, including supporting Business Continuity and Health & Safety processes and maintaining corporate registers or contract lists. Comply with policies and procedures relating to safeguarding, child protection, health, safety, and security, confidentiality, and data protection, reporting all concerns to an appropriate person. Ensure duties are carried out in accordance with the Council s policies and Code of Conduct, incorporating values and behaviours of being ambitious, inclusive, collaborative, accountable, and trustworthy. Take a proactive role, taking personal ownership and responsibility for the delivery of excellent customer services within your area, working closely with colleagues in relevant directorates to provide a seamless service. Support other areas of the authority with their administrative duties as part of a corporate administrative function, including support for OFTSED inspections, Peer Challenges, and any other urgent administrative matter. Change location in accordance with the needs of the service as required. Person Specification Good understanding of the role and functions of local government and the key issues facing local government, particularly in an inner London context. Good understanding of the organisation, management, and control of administrative, business support, and customer contact processes. Understanding of the legal and financial framework within which local government operates, and its role within the local community. Awareness of quality and major service issues facing the Council, particularly housing services. Awareness of the impact of major legislative change on local authority political and organisational structures as well as services and functions. Understanding of the importance of confidentiality and sensitivity with regard to dealing with residents and members of the public. Ability to deliver a wide range of administrative, business support, and customer contact processes. Ability to work effectively under supervision, delivering allocated tasks and work priorities within a changing environment to meet deadlines. Able to maintain discretion when dealing with sensitive and/or confidential information. Ability to work on own initiative where appropriate, but identify when it is necessary to seek advice or refer non-routine or more complex issues and queries to a senior officer. Good ICT skills including spreadsheets, databases, and word processing. Confident user of core business ICT systems, including LCS, EHM, Controcc, Oracle, Tribal/Synergy, SharePoint, and Microsoft packages. Effective verbal and written communication skills, with a good level of numeracy. Excellent customer service skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners. Well-developed organisational and time management skills. Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. Demonstrable experience of dealing effectively with the public face-to-face, by telephone, and via web enquiries. Experience of working within a busy team. Experience in handling contentious and confidential issues in an effective manner. Experience in working within a pressurised environment, prioritising and organising conflicting workloads. Experience of liaising effectively with both statutory and non-statutory agencies. Good standard of general education. Awareness of and a commitment to Equality of Access and Opportunity in a diverse community. Understanding of how equality and diversity relates to this post. Able to remain calm when working under pressure with a high workload. Positive attitude to solving complex problems. Responsive and customer-focused attitude, with a flexible approach to working as part of a team and a willingness to learn new skills. Able to work outside standard working hours as required. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Senior Business Support Officer Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 19.92 per hour Job Ref: OR12142 Responsibilities Provide modern, customer-focused, efficient, and effective administrative and clerical support to directorates, including project support where required. Deliver a wide range of both routine and more complex administrative tasks to support the effective and efficient delivery of services within directorates. Focus on providing administrative support to the Housing Service, with potential future support to other Directorates as needed. Undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors, and other stakeholders, and effective use of key IT systems. Work with colleagues in other areas of the service to resolve operational issues, complaints, and enquiries, ensuring compliance with Lewisham Council s deadlines for responses. Manage the delivery of complex repairs and damp and mould as required, including planning, sequencing, and coordination of works, and liaising with tenants, leaseholders, contractors, and other stakeholders. Support the design and implementation of high-quality administrative and management information systems to support the work of the service, including ongoing evaluation and review. Provide background information to enable staff to respond fully to reports of housing disrepair, complaints, and other enquiries. Collate and produce reports and statistical information for pre and post inspections, contractor performance, and other issues relating to contract management. Support the organisation of statutory visits, meetings, and case conferences, including preparing papers, inviting attendees, and booking travel. Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times. Support the organisation and delivery of events and training courses, including booking venues or catering and arranging travel/accommodation. Collate, print, and distribute documents or materials as required or requested by the directorate. Process all correspondence, including logging, distribution, monitoring, prioritising, and reporting on progress and filing as appropriate. Undertake basic research and analysis of information in relation to directorates. Foster positive team working across the service and promote effective working relationships with residents, contractors, and other key stakeholders to ensure smooth running of the repairs process. Provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements, and provision of appropriate budget reports for management reporting. Manage basic internal queries and information requests, referring more complex queries to Team Managers as necessary. Assist in the delivery of general office management tasks within the department, including supporting Business Continuity and Health & Safety processes and maintaining corporate registers or contract lists. Comply with policies and procedures relating to safeguarding, child protection, health, safety, and security, confidentiality, and data protection, reporting all concerns to an appropriate person. Ensure duties are carried out in accordance with the Council s policies and Code of Conduct, incorporating values and behaviours of being ambitious, inclusive, collaborative, accountable, and trustworthy. Take a proactive role, taking personal ownership and responsibility for the delivery of excellent customer services within your area, working closely with colleagues in relevant directorates to provide a seamless service. Support other areas of the authority with their administrative duties as part of a corporate administrative function, including support for OFTSED inspections, Peer Challenges, and any other urgent administrative matter. Change location in accordance with the needs of the service as required. Person Specification Good understanding of the role and functions of local government and the key issues facing local government, particularly in an inner London context. Good understanding of the organisation, management, and control of administrative, business support, and customer contact processes. Understanding of the legal and financial framework within which local government operates, and its role within the local community. Awareness of quality and major service issues facing the Council, particularly housing services. Awareness of the impact of major legislative change on local authority political and organisational structures as well as services and functions. Understanding of the importance of confidentiality and sensitivity with regard to dealing with residents and members of the public. Ability to deliver a wide range of administrative, business support, and customer contact processes. Ability to work effectively under supervision, delivering allocated tasks and work priorities within a changing environment to meet deadlines. Able to maintain discretion when dealing with sensitive and/or confidential information. Ability to work on own initiative where appropriate, but identify when it is necessary to seek advice or refer non-routine or more complex issues and queries to a senior officer. Good ICT skills including spreadsheets, databases, and word processing. Confident user of core business ICT systems, including LCS, EHM, Controcc, Oracle, Tribal/Synergy, SharePoint, and Microsoft packages. Effective verbal and written communication skills, with a good level of numeracy. Excellent customer service skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners. Well-developed organisational and time management skills. Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. Demonstrable experience of dealing effectively with the public face-to-face, by telephone, and via web enquiries. Experience of working within a busy team. Experience in handling contentious and confidential issues in an effective manner. Experience in working within a pressurised environment, prioritising and organising conflicting workloads. Experience of liaising effectively with both statutory and non-statutory agencies. Good standard of general education. Awareness of and a commitment to Equality of Access and Opportunity in a diverse community. Understanding of how equality and diversity relates to this post. Able to remain calm when working under pressure with a high workload. Positive attitude to solving complex problems. Responsive and customer-focused attitude, with a flexible approach to working as part of a team and a willingness to learn new skills. Able to work outside standard working hours as required. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
RecruitmentRevolution.com
Colchester, Essex
Ready to lead high-impact projects and shape commercial success? We're looking for a skilled Commercial Contracts Manager to oversee complex contracts, drive profitability, and deliver innovative Glass Reinforced Plastic (GRP) and Fibre Reinforced Plastic (FRP) solutions across the UK. This role ensures our construction projects run smoothly, safely, and profitably by securing new work through bids and tenders, reviewing contracts to clarify commitments, managing budgets, costs, and timelines, resolving issues such as changes or disputes, and upholding strict health & safety standards. Acting as the key link between clients, subcontractors, and our teams, you'll be the organiser who makes sure every project is delivered on time, on budget, safely, and in line with the contract. The Role at a Glance: Commercial Contracts Manager On-site Colchester, Essex (with travel to sites as required) Up to £65,000 DOE + Company Bonus Scheme Monday - Friday 8am - 5pm The Business: We specialise in custom engineered GRP and FRP Component Manufacturing, Protective Linings & Coatings, Enclosures & Housings and Furniture & Planters. Your Skills: Construction Contracts Manager, Commercial Manager or Quantity Surveyor experience. Knowledge of construction contracts, regulations and health & safety. CSCS card and SMSTS certified. Your Background: Tier 1 or 2 main contractors ready to scale career faster. About Us: We stand at the forefront of UK innovation as a leading designer, manufacturer, and installer of Glass Reinforced Plastic (GRP) and Fibre Reinforced Plastic (FRP) safety solutions, structural systems, and spill containment products. From industrial powerhouses to critical infrastructure, marine environments, rail networks, and construction projects, we deliver engineered composite solutions and bespoke linings that set the benchmark for safety, durability, and performance. As proud members of the Milbank Group - a family of specialist businesses built on engineering excellence, sustainability, and lasting customer partnerships - we bring together cutting-edge expertise with a commitment to long-term impact. Why Join us? • Work on diverse, high-impact projects in industrial and infrastructure sectors. • Join a collaborative, safety-focused, and technically driven team. • Benefit from competitive salary, bonuses, and potential career progression within the Milbank Group. The Commercial Contracts Manager Opportunity: We're on the lookout for a driven and dynamic Commercial Contracts Manager to take the lead in delivering our industry-leading products and services across the UK. In this pivotal role, you'll be at the heart of our projects - steering contracts from the very first pre-contract discussions right through to final account sign-off and successful handover. You won't just be managing contracts - you'll be shaping outcomes. From owning the PQQ process to crafting winning tender submissions and competitive pricing strategies, you'll play a key role in driving commercial success. Along the way, you'll ensure every project runs to plan, on budget, and with margins optimised, while keeping quality and client satisfaction at the forefront. What your day-to-day might look like: Pre-Contract & Tendering: • Lead preparation and submission of PQQs and tenders, ensuring accuracy and compliance. • Review opportunities, develop competitive pricing, and set clear budgets/margins. • Maintain industry accreditations and update as required. Contract & Project Management: • Oversee projects from contract award through to final handover. • Translate client requirements into actionable plans and manage delivery. • Coordinate with internal teams and external stakeholders to keep projects on track. Commercial & Financial Management: • Manage budgets, margins, and cost control across project lifecycles. • Handle pricing, valuations, variations, and final accounts. • Produce cash flow forecasts, commercial reports, and risk assessments. Contractual Compliance & Claims: • Ensure adherence to contract terms and commercial procedures. • Manage claims, variations, and dispute resolution when required. Health, Safety & Compliance: • Ensure full compliance with Health & Safety regulations and CDM. • Oversee risk assessments and promote a strong safety culture. Team & Contractor Leadership: • Lead and support site teams, subcontractors, and staff. • Oversee recruitment, inductions, and performance management. Client Relationship & Reporting: • Act as the main client contact, providing updates and progress reports. • Build and maintain strong client relationships to ensure repeat business. About you: Essential: • Proven track record as a Contracts Manager or QS within construction or specialist installation. • In-depth knowledge of JCT/NEC contracts, CDM regulations, and Health & Safety standards. • Strong commercial expertise - tendering, pricing, cost control, payments, and reporting. • Hands-on experience leading PQQs and tender submissions. • Confident in setting and controlling budgets, margins, and project profitability. • Highly organised with exceptional planning, communication, and leadership skills. • CSCS card holder with SMSTS (or equivalent). Desirable: • Knowledge of GRP, composites, or specialist structural systems. • NEBOSH or IOSH qualified. • Experience with project management and H&S software tools. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Ready to lead high-impact projects and shape commercial success? We're looking for a skilled Commercial Contracts Manager to oversee complex contracts, drive profitability, and deliver innovative Glass Reinforced Plastic (GRP) and Fibre Reinforced Plastic (FRP) solutions across the UK. This role ensures our construction projects run smoothly, safely, and profitably by securing new work through bids and tenders, reviewing contracts to clarify commitments, managing budgets, costs, and timelines, resolving issues such as changes or disputes, and upholding strict health & safety standards. Acting as the key link between clients, subcontractors, and our teams, you'll be the organiser who makes sure every project is delivered on time, on budget, safely, and in line with the contract. The Role at a Glance: Commercial Contracts Manager On-site Colchester, Essex (with travel to sites as required) Up to £65,000 DOE + Company Bonus Scheme Monday - Friday 8am - 5pm The Business: We specialise in custom engineered GRP and FRP Component Manufacturing, Protective Linings & Coatings, Enclosures & Housings and Furniture & Planters. Your Skills: Construction Contracts Manager, Commercial Manager or Quantity Surveyor experience. Knowledge of construction contracts, regulations and health & safety. CSCS card and SMSTS certified. Your Background: Tier 1 or 2 main contractors ready to scale career faster. About Us: We stand at the forefront of UK innovation as a leading designer, manufacturer, and installer of Glass Reinforced Plastic (GRP) and Fibre Reinforced Plastic (FRP) safety solutions, structural systems, and spill containment products. From industrial powerhouses to critical infrastructure, marine environments, rail networks, and construction projects, we deliver engineered composite solutions and bespoke linings that set the benchmark for safety, durability, and performance. As proud members of the Milbank Group - a family of specialist businesses built on engineering excellence, sustainability, and lasting customer partnerships - we bring together cutting-edge expertise with a commitment to long-term impact. Why Join us? • Work on diverse, high-impact projects in industrial and infrastructure sectors. • Join a collaborative, safety-focused, and technically driven team. • Benefit from competitive salary, bonuses, and potential career progression within the Milbank Group. The Commercial Contracts Manager Opportunity: We're on the lookout for a driven and dynamic Commercial Contracts Manager to take the lead in delivering our industry-leading products and services across the UK. In this pivotal role, you'll be at the heart of our projects - steering contracts from the very first pre-contract discussions right through to final account sign-off and successful handover. You won't just be managing contracts - you'll be shaping outcomes. From owning the PQQ process to crafting winning tender submissions and competitive pricing strategies, you'll play a key role in driving commercial success. Along the way, you'll ensure every project runs to plan, on budget, and with margins optimised, while keeping quality and client satisfaction at the forefront. What your day-to-day might look like: Pre-Contract & Tendering: • Lead preparation and submission of PQQs and tenders, ensuring accuracy and compliance. • Review opportunities, develop competitive pricing, and set clear budgets/margins. • Maintain industry accreditations and update as required. Contract & Project Management: • Oversee projects from contract award through to final handover. • Translate client requirements into actionable plans and manage delivery. • Coordinate with internal teams and external stakeholders to keep projects on track. Commercial & Financial Management: • Manage budgets, margins, and cost control across project lifecycles. • Handle pricing, valuations, variations, and final accounts. • Produce cash flow forecasts, commercial reports, and risk assessments. Contractual Compliance & Claims: • Ensure adherence to contract terms and commercial procedures. • Manage claims, variations, and dispute resolution when required. Health, Safety & Compliance: • Ensure full compliance with Health & Safety regulations and CDM. • Oversee risk assessments and promote a strong safety culture. Team & Contractor Leadership: • Lead and support site teams, subcontractors, and staff. • Oversee recruitment, inductions, and performance management. Client Relationship & Reporting: • Act as the main client contact, providing updates and progress reports. • Build and maintain strong client relationships to ensure repeat business. About you: Essential: • Proven track record as a Contracts Manager or QS within construction or specialist installation. • In-depth knowledge of JCT/NEC contracts, CDM regulations, and Health & Safety standards. • Strong commercial expertise - tendering, pricing, cost control, payments, and reporting. • Hands-on experience leading PQQs and tender submissions. • Confident in setting and controlling budgets, margins, and project profitability. • Highly organised with exceptional planning, communication, and leadership skills. • CSCS card holder with SMSTS (or equivalent). Desirable: • Knowledge of GRP, composites, or specialist structural systems. • NEBOSH or IOSH qualified. • Experience with project management and H&S software tools. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
