Your new firm Our client is atop-tier national law firm with a strong international footprint and areputation for excellence in insurance litigation. With a forward-thinkingapproach and a commitment to innovation, the firm is recognised for itsstrategic insight and collaborative culture. As part of their continuedinvestment in specialist injury litigation, they are now seeking a talentedSolicitor, Chartered Legal Executive or Experienced Paralegal to join theirChronic Pain team, supporting clients across the UK. Your new role You will be joining adynamic and market-leading motor injury team that works with a broad portfolioof insurers and corporates. The team is known for its analytical approach tolitigation and its ability to deliver bespoke strategies based on emerging trendsand behaviours. You'll play a key role in supporting complex and high-valueChronic Pain claims, contributing to the team's reputation for excellence andinnovation. What you'll need to succeed You will be anexperienced legal professional with a background in litigated bodily injuryclaims and a keen interest in complex and catastrophic injury work. Knowledgeof Chronic Pain litigation is desirable, but not essential. You'll becommercially minded, adaptable, and confident in managing key tasks such asdisclosure, expert liaison, and client communications. A collaborative mindsetand a proactive approach to learning and development will be key to yoursuccess. What you'll get in return This is a standout opportunity to join a nationally recognised firm that champions flexibility, growth, and inclusion. You'll enjoy a supportive culture, hybrid working, a generous benefits package, and access to professional development and ESG initiatives. Whether you're advancing your career or seeking a fresh challenge, this role offers real impact in a forward-thinking team. What you need to do now If you're interested in this opportunity or would like further information, please get in touch for an confidential discussion. We welcome applications from candidates with a range of experience and backgrounds. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Sep 04, 2025
Full time
Your new firm Our client is atop-tier national law firm with a strong international footprint and areputation for excellence in insurance litigation. With a forward-thinkingapproach and a commitment to innovation, the firm is recognised for itsstrategic insight and collaborative culture. As part of their continuedinvestment in specialist injury litigation, they are now seeking a talentedSolicitor, Chartered Legal Executive or Experienced Paralegal to join theirChronic Pain team, supporting clients across the UK. Your new role You will be joining adynamic and market-leading motor injury team that works with a broad portfolioof insurers and corporates. The team is known for its analytical approach tolitigation and its ability to deliver bespoke strategies based on emerging trendsand behaviours. You'll play a key role in supporting complex and high-valueChronic Pain claims, contributing to the team's reputation for excellence andinnovation. What you'll need to succeed You will be anexperienced legal professional with a background in litigated bodily injuryclaims and a keen interest in complex and catastrophic injury work. Knowledgeof Chronic Pain litigation is desirable, but not essential. You'll becommercially minded, adaptable, and confident in managing key tasks such asdisclosure, expert liaison, and client communications. A collaborative mindsetand a proactive approach to learning and development will be key to yoursuccess. What you'll get in return This is a standout opportunity to join a nationally recognised firm that champions flexibility, growth, and inclusion. You'll enjoy a supportive culture, hybrid working, a generous benefits package, and access to professional development and ESG initiatives. Whether you're advancing your career or seeking a fresh challenge, this role offers real impact in a forward-thinking team. What you need to do now If you're interested in this opportunity or would like further information, please get in touch for an confidential discussion. We welcome applications from candidates with a range of experience and backgrounds. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Your new firm This well-established national legal practice has a strong reputation for delivering high-quality services across a range of sectors. With a significant presence in the insurance and motor claims market, the firm is known for its innovative approach to dispute resolution and its commitment to client service. As part of their continued growth strategy, they are now seeking a talented Claims Litigation Supervisor to join their dynamic Vehicle Hire & Damage team in Newport. Your new role You will be joining a forward-thinking litigation team that works with a broad portfolio of insurers and corporates, handling complex credit hire disputes and associated claims. The team is recognised for its strategic insight and data-driven approach to litigation, helping clients shape market behaviours and refine their claims strategies. As Supervisor, you will manage a small team of handlers, oversee technical performance, and ensure the delivery of high-quality legal services across a varied caseload. This role offers the opportunity to lead, mentor, and develop junior colleagues while maintaining your own caseload of pre-litigated and litigated credit hire matters. You'll also play a key role in client engagement and business development initiatives. What you'll need to succeed You will be an experienced litigation professional with a background in credit hire, personal injury, or similar motor-related claims. Prior supervisory experience is highly desirable, along with strong technical knowledge and a proactive approach to team leadership. You'll be confident in managing performance, coaching team members, and ensuring compliance with client protocols and internal standards.Key attributes for this role include excellent organisational and prioritisation skills, coupled with strong analytical and commercial judgment. The ideal candidate will demonstrate effective communication and interpersonal abilities, a collaborative mindset, and resilience under pressure. A commitment to continuous learning and professional development is also essential to thrive in this dynamic environment. What you'll get in return This is a fantastic opportunity to join a progressive legal team offering genuine flexibility, career development, and a supportive working culture. Whether you're looking to advance your technical expertise, build client relationships, or step into a leadership role, this firm provides the platform to grow. You'll benefit from support for professional qualifications such as CILEX or solicitor training. Hybrid working options - based out of the Newport office - and a strong emphasis on work-life balance. What you need to do now If you are interested in this role or are looking for further information, please do not hesitate to contact us. We would expect a lawyer with the given PQE to have gained the level of experience required, but this does not preclude applications from those with more or less PQE. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Sep 04, 2025
Full time
Your new firm This well-established national legal practice has a strong reputation for delivering high-quality services across a range of sectors. With a significant presence in the insurance and motor claims market, the firm is known for its innovative approach to dispute resolution and its commitment to client service. As part of their continued growth strategy, they are now seeking a talented Claims Litigation Supervisor to join their dynamic Vehicle Hire & Damage team in Newport. Your new role You will be joining a forward-thinking litigation team that works with a broad portfolio of insurers and corporates, handling complex credit hire disputes and associated claims. The team is recognised for its strategic insight and data-driven approach to litigation, helping clients shape market behaviours and refine their claims strategies. As Supervisor, you will manage a small team of handlers, oversee technical performance, and ensure the delivery of high-quality legal services across a varied caseload. This role offers the opportunity to lead, mentor, and develop junior colleagues while maintaining your own caseload of pre-litigated and litigated credit hire matters. You'll also play a key role in client engagement and business development initiatives. What you'll need to succeed You will be an experienced litigation professional with a background in credit hire, personal injury, or similar motor-related claims. Prior supervisory experience is highly desirable, along with strong technical knowledge and a proactive approach to team leadership. You'll be confident in managing performance, coaching team members, and ensuring compliance with client protocols and internal standards.Key attributes for this role include excellent organisational and prioritisation skills, coupled with strong analytical and commercial judgment. The ideal candidate will demonstrate effective communication and interpersonal abilities, a collaborative mindset, and resilience under pressure. A commitment to continuous learning and professional development is also essential to thrive in this dynamic environment. What you'll get in return This is a fantastic opportunity to join a progressive legal team offering genuine flexibility, career development, and a supportive working culture. Whether you're looking to advance your technical expertise, build client relationships, or step into a leadership role, this firm provides the platform to grow. You'll benefit from support for professional qualifications such as CILEX or solicitor training. Hybrid working options - based out of the Newport office - and a strong emphasis on work-life balance. What you need to do now If you are interested in this role or are looking for further information, please do not hesitate to contact us. We would expect a lawyer with the given PQE to have gained the level of experience required, but this does not preclude applications from those with more or less PQE. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Time Recruitment Solutions Ltd
Woolston, Warrington
Recoveries Handler Location: Warrington Hours: 37.5 per week Monday to Friday 7.5 hours per day + 30-minute lunch Annual Leave: 22 days + bank holidays Job Type: Full-time On-site Salary: £26,000 plus bonus Time Recruitment is proud to be recruiting on behalf of a well-established organisation based in Warrington. With over 25 years of industry experience, this company delivers high-quality, round-the-clock services to a diverse client base, including insurance providers, fleet managers, motor manufacturers, and corporate clients. Situated within walking distance of Warrington Bank Quay and Warrington Central stations, and with excellent access to the M62, M56 and M6, the office is ideally located for commuters. Benefits Package Discounted gym membership Free eye tests Flu jab vouchers Company pension scheme Computing scheme Cycle-to-work scheme Life assurance Staff referral programme Complimentary tea, coffee and fruit Regular fundraising and social events, including an annual Summer Party Company events Referral programme Role Overview As a Recoveries Handler, you'll play a key role in managing post-accident processes and financial recoveries. This is a fast-paced, target-driven role requiring strong negotiation and communication skills. Key Responsibilities: Issuing new payment packs Negotiating hire charges and repair costs with third-party insurers and solicitors Handling inbound calls regarding ongoing hire and payment packs Settling recovery/storage, credit repairs and uninsured losses Reviewing liability (including chasing witnesses, ARF, CCTV etc.) Managing team mailbox correspondence (emails and post) Chasing VAT payments from clients Addressing fines and damage to hire vehicles Working towards monthly team targets Person Specification We're looking for someone with a proactive mindset and a strong grasp of credit hire processes. Essential Skills & Experience: Knowledge of Credit Hire and GTA ABI Experience using Proclaim case management system Proficiency in MS Office, particularly Excel and Word Excellent written and verbal communication Strong organisational and time management skills High attention to detail and accuracy Ability to work under pressure and meet deadlines Capable of working both independently and as part of a team Professional attitude and strong work ethic Target-driven approach Ready to take the next step in your career? Apply today through Time Recruitment and join a team that values growth, development and employee wellbeing.
Sep 01, 2025
Full time
Recoveries Handler Location: Warrington Hours: 37.5 per week Monday to Friday 7.5 hours per day + 30-minute lunch Annual Leave: 22 days + bank holidays Job Type: Full-time On-site Salary: £26,000 plus bonus Time Recruitment is proud to be recruiting on behalf of a well-established organisation based in Warrington. With over 25 years of industry experience, this company delivers high-quality, round-the-clock services to a diverse client base, including insurance providers, fleet managers, motor manufacturers, and corporate clients. Situated within walking distance of Warrington Bank Quay and Warrington Central stations, and with excellent access to the M62, M56 and M6, the office is ideally located for commuters. Benefits Package Discounted gym membership Free eye tests Flu jab vouchers Company pension scheme Computing scheme Cycle-to-work scheme Life assurance Staff referral programme Complimentary tea, coffee and fruit Regular fundraising and social events, including an annual Summer Party Company events Referral programme Role Overview As a Recoveries Handler, you'll play a key role in managing post-accident processes and financial recoveries. This is a fast-paced, target-driven role requiring strong negotiation and communication skills. Key Responsibilities: Issuing new payment packs Negotiating hire charges and repair costs with third-party insurers and solicitors Handling inbound calls regarding ongoing hire and payment packs Settling recovery/storage, credit repairs and uninsured losses Reviewing liability (including chasing witnesses, ARF, CCTV etc.) Managing team mailbox correspondence (emails and post) Chasing VAT payments from clients Addressing fines and damage to hire vehicles Working towards monthly team targets Person Specification We're looking for someone with a proactive mindset and a strong grasp of credit hire processes. Essential Skills & Experience: Knowledge of Credit Hire and GTA ABI Experience using Proclaim case management system Proficiency in MS Office, particularly Excel and Word Excellent written and verbal communication Strong organisational and time management skills High attention to detail and accuracy Ability to work under pressure and meet deadlines Capable of working both independently and as part of a team Professional attitude and strong work ethic Target-driven approach Ready to take the next step in your career? Apply today through Time Recruitment and join a team that values growth, development and employee wellbeing.
Personal Injury Claims Handler Monday-Friday 9am-5pm (35 hours per week) Bolton Up to 30,000 DOE Do you have motor claims experience? Have you got Personal Injury claims experience? MPJ Recruitment are proud to be working with a UK leading businesses based in Bolton. We are currently recruiting for multiple experienced Personal Injury Claims Handlers to help us shape and drive our Personal Injury Claims Handling team. Personal Injury Claims Handler responsibilities: The role will involve all aspects of Personal Injury claims. Effectively prioritise own claims portfolio and team responsibilities Liaise with different departments to establish liability, including your own investigations. To handle complex files such as Liability and High Value cases Liaise with Solicitors, Insurers and accident management companies Identify and refer fraudulent activity Deliver a consistently outstanding level of service to all parties involved Personal Injury Claims Handler benefits: Competitive annual salary Free parking Hybrid working after training Bonus based around performance Enhanced pension contribution Industry related qualifications Holiday entitlement increasing with length of service Birthday off Holiday sell scheme 12 weeks training at the beginning plus ongoing support & training Gym benefits CLICK APPLY if you are interested in finding out more about this opportunity.
Sep 01, 2025
Full time
Personal Injury Claims Handler Monday-Friday 9am-5pm (35 hours per week) Bolton Up to 30,000 DOE Do you have motor claims experience? Have you got Personal Injury claims experience? MPJ Recruitment are proud to be working with a UK leading businesses based in Bolton. We are currently recruiting for multiple experienced Personal Injury Claims Handlers to help us shape and drive our Personal Injury Claims Handling team. Personal Injury Claims Handler responsibilities: The role will involve all aspects of Personal Injury claims. Effectively prioritise own claims portfolio and team responsibilities Liaise with different departments to establish liability, including your own investigations. To handle complex files such as Liability and High Value cases Liaise with Solicitors, Insurers and accident management companies Identify and refer fraudulent activity Deliver a consistently outstanding level of service to all parties involved Personal Injury Claims Handler benefits: Competitive annual salary Free parking Hybrid working after training Bonus based around performance Enhanced pension contribution Industry related qualifications Holiday entitlement increasing with length of service Birthday off Holiday sell scheme 12 weeks training at the beginning plus ongoing support & training Gym benefits CLICK APPLY if you are interested in finding out more about this opportunity.
Credit Hire Fee Earner / Solicitor Mon-Fri, 9am to 5pm Ellesmere Port, Cheshire Up to 60,000 DOE plus bonus & company benefits Are you interested in joining an established and reputable Law Firm in Chester? Our client is seeking to recruit an experienced Credit Hire Fee Earner (Motor Insurance) to join their fast paced and ever-expanding team in Chester, near to Cheshire Oaks Designer Outlet, working on projects with current and future clients. Our client is one of the UK's leading insurance law practices with specialist teams advising on all aspects of motor insurance including motorcycles too. Offering expert advice on all types of claims, we have a proven track record of achieving bottom line savings for our clients. Their specialist team is at the forefront of credit hire issues and has taken the lead in various test cases. Prevention is the best cure, and we work with clients from the outset to develop strategies to control credit hire damages. At present, we are looking to source an experienced Credit Hire Paralegal/Litigation Executive to support our clients busy team based in Chester, Cheshire. If you have a solid understanding of Credit Hire work and demonstrable experience in a similar role with experience of fast-track litigation, then read on The Role: As a Credit Hire Fee Earner you will progress cases, with support, to an effective and satisfactory conclusion for clients whilst providing and maintaining management information under the terms of the client service level agreement. You will have some experience of multi-track work and a minimum of 3 years litigation Credit Hire experience. Our client is known for doing things differently and offering clients a truly unique strategic approach and this exciting new development is no exception. Here at the Motor division, they offer clients an end-to-end solution by creating a business to specifically understand and deliver their work in the most effective way possible. What will I be doing? Action all cases in line with practice group/client service standards and protocols ensuring the monitoring and completion of MI as required. Use of the case management system and / or use of standard documentation wherever appropriate to maximise cost efficiency. Utilise negotiation and communication skills to proactively settle/assist in the settlement of cases to the satisfaction of the client whilst further developing legal technical knowledge. Analyse risk and utilise commercial knowledge to develop sound judgement in order to justify decisions in the management of cases. Benefits: Hybrid working once fully up to speed Refer a friend scheme Company pension Free car parking Internal career progression Training Contracts Structured salary frameworks Mid-term and annual appraisals Bonus Structures for all employees Summer social events Christmas Party If you want to build an exciting future with one of the most innovative legal businesses, apply now as we're interested in hearing from you!
Sep 01, 2025
Full time
Credit Hire Fee Earner / Solicitor Mon-Fri, 9am to 5pm Ellesmere Port, Cheshire Up to 60,000 DOE plus bonus & company benefits Are you interested in joining an established and reputable Law Firm in Chester? Our client is seeking to recruit an experienced Credit Hire Fee Earner (Motor Insurance) to join their fast paced and ever-expanding team in Chester, near to Cheshire Oaks Designer Outlet, working on projects with current and future clients. Our client is one of the UK's leading insurance law practices with specialist teams advising on all aspects of motor insurance including motorcycles too. Offering expert advice on all types of claims, we have a proven track record of achieving bottom line savings for our clients. Their specialist team is at the forefront of credit hire issues and has taken the lead in various test cases. Prevention is the best cure, and we work with clients from the outset to develop strategies to control credit hire damages. At present, we are looking to source an experienced Credit Hire Paralegal/Litigation Executive to support our clients busy team based in Chester, Cheshire. If you have a solid understanding of Credit Hire work and demonstrable experience in a similar role with experience of fast-track litigation, then read on The Role: As a Credit Hire Fee Earner you will progress cases, with support, to an effective and satisfactory conclusion for clients whilst providing and maintaining management information under the terms of the client service level agreement. You will have some experience of multi-track work and a minimum of 3 years litigation Credit Hire experience. Our client is known for doing things differently and offering clients a truly unique strategic approach and this exciting new development is no exception. Here at the Motor division, they offer clients an end-to-end solution by creating a business to specifically understand and deliver their work in the most effective way possible. What will I be doing? Action all cases in line with practice group/client service standards and protocols ensuring the monitoring and completion of MI as required. Use of the case management system and / or use of standard documentation wherever appropriate to maximise cost efficiency. Utilise negotiation and communication skills to proactively settle/assist in the settlement of cases to the satisfaction of the client whilst further developing legal technical knowledge. Analyse risk and utilise commercial knowledge to develop sound judgement in order to justify decisions in the management of cases. Benefits: Hybrid working once fully up to speed Refer a friend scheme Company pension Free car parking Internal career progression Training Contracts Structured salary frameworks Mid-term and annual appraisals Bonus Structures for all employees Summer social events Christmas Party If you want to build an exciting future with one of the most innovative legal businesses, apply now as we're interested in hearing from you!
Personal Injury Fee Earner / Solicitor Up to 27,000 - 60,000 DOE + Bonus Monday-Friday 9am-5pm Chester Do you have experience working within Personal injury? Or are you looking for that new opportunity to turn the next page? We are looking to attract a Personal Injury Fee Earner / Solicitor to join our clients growing business which is based in Chester near to Cheshire Oaks. They have exciting plans to expand their business over the next few years and they would love to offer excellent progression opportunities to the right candidate. As a Personal Injury Fee Earner / Solicitor, you will progress Motor Insurance personal injury claims cases to an effective and satisfactory conclusion for clients ensuring high levels of service delivery both internally and externally whilst providing and maintaining management information under the terms of the client service level agreement. The right person must have good attention to detail and the ability to handle a busy caseload. Personal Injury Fee Earner / Solicitor Responsibilities: Progress Fast Track cases from start to conclusion. Manage cases through the MOJ and OIC Portal, including stages 1-3 and non-portal matters. Handle personal injury & credit hire claims. Ensure a high level of service and client satisfaction throughout the case lifecycle. Strong attention to detail using multiple different systems. Ideal Personal Injury Fee Earner / Solicitor Candidate: Ideally have demonstrated experience handling RTA/credit hire/PI cases. Proficient in using the MOJ portal and understanding its processes. Capable of managing a busy caseload both independently and within a team. Capable of managing a busy caseload both independently and within a team. Excellent attention to detail and organisational skills. Benefits: Hybrid working once up to speed Fully paid training Competitive salary + Bonus Christmas bonus/Christmas shutdown Generous holiday package + Birthday off EV Car Scheme Generous Pension Package Is this an opportunity of interested? If so, please apply and we'll be in touch shortly!
Sep 01, 2025
Full time
Personal Injury Fee Earner / Solicitor Up to 27,000 - 60,000 DOE + Bonus Monday-Friday 9am-5pm Chester Do you have experience working within Personal injury? Or are you looking for that new opportunity to turn the next page? We are looking to attract a Personal Injury Fee Earner / Solicitor to join our clients growing business which is based in Chester near to Cheshire Oaks. They have exciting plans to expand their business over the next few years and they would love to offer excellent progression opportunities to the right candidate. As a Personal Injury Fee Earner / Solicitor, you will progress Motor Insurance personal injury claims cases to an effective and satisfactory conclusion for clients ensuring high levels of service delivery both internally and externally whilst providing and maintaining management information under the terms of the client service level agreement. The right person must have good attention to detail and the ability to handle a busy caseload. Personal Injury Fee Earner / Solicitor Responsibilities: Progress Fast Track cases from start to conclusion. Manage cases through the MOJ and OIC Portal, including stages 1-3 and non-portal matters. Handle personal injury & credit hire claims. Ensure a high level of service and client satisfaction throughout the case lifecycle. Strong attention to detail using multiple different systems. Ideal Personal Injury Fee Earner / Solicitor Candidate: Ideally have demonstrated experience handling RTA/credit hire/PI cases. Proficient in using the MOJ portal and understanding its processes. Capable of managing a busy caseload both independently and within a team. Capable of managing a busy caseload both independently and within a team. Excellent attention to detail and organisational skills. Benefits: Hybrid working once up to speed Fully paid training Competitive salary + Bonus Christmas bonus/Christmas shutdown Generous holiday package + Birthday off EV Car Scheme Generous Pension Package Is this an opportunity of interested? If so, please apply and we'll be in touch shortly!
Senior claims handler / Insurance officer required for our client based in Solihull Temporary initially until December Purpose of the Job - To handle own case load of claims and to manage a small claims team within the Insurance team. - Dealing with all classes of business but principally personal injury and third party property claims associated with Public and Employers liability. - To assist with the procurement, renewal and day to day administration of the Insurance Programme. - To deputise for the insurance manager as required. Specific Accountabilities To manage a small claims team dealing with all classes of business but principally personal injury and third party property claims associated with both public and employers liability, which will include a personal caseload of claims. Claims are handled in conjunction with insurers as well as under a delegated authority ie "in house". Deputise for and assist the Insurance manager as and when required. Day to day management of all claims processes / protocol in line with Civil procedures for the treatment of personal Injury claims which will include Handling of claims received either via the Claims Portal or traditional means of writing and in keeping with Civil Procedures. Manage small claims court proceedings for public liability property claims. Monitor / manage costs associated with claims. Maintain high awareness of pertinent legislation and ensure compliance throughout the team eg Ministry of Justice reforms, common Law etc Assist / guide other team members in claims handling, acting as first point of referral for decisions on liability / defence. Job Description Liaise and work with the councils appointed solicitors on claims management / tactics. Undertake site visits where necessary. Attend court as and when required and to give instructions to counsel Act as principal conduit / contact for appointed solicitors and department directorate officers eg to arrange and attend meetings to assist other council officers eg those who may be required as witnesses or to provide reports / Information Meet with third party solicitors and / or litigants in person where appropriate. Attend training courses and seminars on insurance / claims related topics. Ensure the councils electronic claims handling system (JCAD LACHs) is properly maintained and updated.(Dudley's claims file system is paperless). Insurance related. Day to day administration of all aspects of the insurance programme. Assist with tendering the insurance programme Deal with day to day insurance queries from all directorates. Liaise with insurers / brokers arranging ad hoc insurance covers as and when required. Management Provide first line management to members of the claims team Deputise for the Insurance Manager. Assist with the provision of other management information such as claims costs, numbers and risk profiles which may be used both internally and externally in the case of both local and national benchmarking. Assist with compilation of Freedom of Information requests. Any other duties as directed by management. Experience: Insurance background of any level LA insurance experience or a similar type of team within another public sector body who has experience of insurance programs (policies in place for insurance across council to advise council staff) Claims experience would be good as well. Claims management and handling within LA or public sector. Handling experience with motor vehicle within an organization, forestry, highways, personal injury, property. Determining whether council is liable or not for claim. Day to day contact with staff in council and insurance broker and specialist claims company
Sep 01, 2025
Seasonal
Senior claims handler / Insurance officer required for our client based in Solihull Temporary initially until December Purpose of the Job - To handle own case load of claims and to manage a small claims team within the Insurance team. - Dealing with all classes of business but principally personal injury and third party property claims associated with Public and Employers liability. - To assist with the procurement, renewal and day to day administration of the Insurance Programme. - To deputise for the insurance manager as required. Specific Accountabilities To manage a small claims team dealing with all classes of business but principally personal injury and third party property claims associated with both public and employers liability, which will include a personal caseload of claims. Claims are handled in conjunction with insurers as well as under a delegated authority ie "in house". Deputise for and assist the Insurance manager as and when required. Day to day management of all claims processes / protocol in line with Civil procedures for the treatment of personal Injury claims which will include Handling of claims received either via the Claims Portal or traditional means of writing and in keeping with Civil Procedures. Manage small claims court proceedings for public liability property claims. Monitor / manage costs associated with claims. Maintain high awareness of pertinent legislation and ensure compliance throughout the team eg Ministry of Justice reforms, common Law etc Assist / guide other team members in claims handling, acting as first point of referral for decisions on liability / defence. Job Description Liaise and work with the councils appointed solicitors on claims management / tactics. Undertake site visits where necessary. Attend court as and when required and to give instructions to counsel Act as principal conduit / contact for appointed solicitors and department directorate officers eg to arrange and attend meetings to assist other council officers eg those who may be required as witnesses or to provide reports / Information Meet with third party solicitors and / or litigants in person where appropriate. Attend training courses and seminars on insurance / claims related topics. Ensure the councils electronic claims handling system (JCAD LACHs) is properly maintained and updated.(Dudley's claims file system is paperless). Insurance related. Day to day administration of all aspects of the insurance programme. Assist with tendering the insurance programme Deal with day to day insurance queries from all directorates. Liaise with insurers / brokers arranging ad hoc insurance covers as and when required. Management Provide first line management to members of the claims team Deputise for the Insurance Manager. Assist with the provision of other management information such as claims costs, numbers and risk profiles which may be used both internally and externally in the case of both local and national benchmarking. Assist with compilation of Freedom of Information requests. Any other duties as directed by management. Experience: Insurance background of any level LA insurance experience or a similar type of team within another public sector body who has experience of insurance programs (policies in place for insurance across council to advise council staff) Claims experience would be good as well. Claims management and handling within LA or public sector. Handling experience with motor vehicle within an organization, forestry, highways, personal injury, property. Determining whether council is liable or not for claim. Day to day contact with staff in council and insurance broker and specialist claims company
