A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team, providing high-quality housing advice and support in line with current legislation and council policy. Day to Day Duties: Good working knowledge of relevant housing legislations (HRA 2017). Experience in carrying out Section 184 decisions. Experience in handling a caseload. Providing advice and assistance to customers on housing options in order to prevent homelessness and minimise housing need. Requirements i.e. qualifications/experience 4 years Senior Housing Options' exp. Housing Act 1996 Part VI/VII. Section 184 experience. HOPE experience needed. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 04, 2025
Contractor
A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team, providing high-quality housing advice and support in line with current legislation and council policy. Day to Day Duties: Good working knowledge of relevant housing legislations (HRA 2017). Experience in carrying out Section 184 decisions. Experience in handling a caseload. Providing advice and assistance to customers on housing options in order to prevent homelessness and minimise housing need. Requirements i.e. qualifications/experience 4 years Senior Housing Options' exp. Housing Act 1996 Part VI/VII. Section 184 experience. HOPE experience needed. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Are you passionate about making a direct impact in the lives of people at risk of homelessness? A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team on an 8-month contract, providing high-quality housing advice and support in line with current legislation and council policy. Key Responsibilities: Provide professional, sensitive, and confidential housing advice to customers at risk of homelessness. Conduct initial assessments of applicants contacting the council by phone, in writing, or via public body referrals. Determine eligibility for assistance and assess whether applicants are homeless or threatened with homelessness within 56 days. Issue formal written notifications to applicants on homelessness status. Refer eligible applicants to the Senior Housing Options Officer (Prevention and Relief) for further support. Offer general housing advice to applicants not at immediate risk, including guidance on applying for social housing. Stay up to date with housing legislation, case law, and welfare benefit changes that may impact advice provided. Requirements: Previous experience in a housing options or homelessness prevention role within a local authority or similar setting. Strong working knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Part VII, and related legislation. Excellent communication and decision-making skills. Ability to manage sensitive cases with professionalism and discretion. This is an excellent opportunity to join a proactive Housing team and play a key role in preventing homelessness in your community. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 04, 2025
Contractor
Are you passionate about making a direct impact in the lives of people at risk of homelessness? A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team on an 8-month contract, providing high-quality housing advice and support in line with current legislation and council policy. Key Responsibilities: Provide professional, sensitive, and confidential housing advice to customers at risk of homelessness. Conduct initial assessments of applicants contacting the council by phone, in writing, or via public body referrals. Determine eligibility for assistance and assess whether applicants are homeless or threatened with homelessness within 56 days. Issue formal written notifications to applicants on homelessness status. Refer eligible applicants to the Senior Housing Options Officer (Prevention and Relief) for further support. Offer general housing advice to applicants not at immediate risk, including guidance on applying for social housing. Stay up to date with housing legislation, case law, and welfare benefit changes that may impact advice provided. Requirements: Previous experience in a housing options or homelessness prevention role within a local authority or similar setting. Strong working knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Part VII, and related legislation. Excellent communication and decision-making skills. Ability to manage sensitive cases with professionalism and discretion. This is an excellent opportunity to join a proactive Housing team and play a key role in preventing homelessness in your community. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Housing Options Officer Location: Wallfields, Hertford, SG13 8EQ Start Date: ASAP Contract Duration: 3+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £15.71 per hour Job Ref: OR12426 Job Responsibilities Provide housing advice and assistance to customers in line with current legislation and council policy, ensuring a professional, sensitive, and confidential service. Conduct initial assessments of applicants in housing need who approach the council via telephone, in writing, by email, or through referrals from other public bodies. Determine eligibility for assistance and assess if applicants are homeless or threatened with homelessness within 56 days, and notify applicants in writing. Schedule appointments for individuals who are homeless or at risk of homelessness within 56 days and refer them to the Senior Housing Options Officer (Prevention and Relief). Provide housing advice to those not homeless or threatened with homelessness within 56 days, in accordance with current legislation and council policy, including assistance with social housing applications. Stay informed about changes in legislation, case law, and eligibility for benefits that may impact the advice and information provided. Person Specifications Applicants should demonstrate the following: Strong understanding of housing legislation and council policies. Excellent communication skills, both written and verbal, with the ability to handle sensitive information confidentially. Ability to conduct thorough assessments and make informed decisions regarding housing needs and eligibility. Proficient in scheduling and managing appointments efficiently. Capacity to stay updated with legal and policy changes relevant to housing and social services. Experience in providing professional housing advice and support. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 03, 2025
Contractor
Housing Options Officer Location: Wallfields, Hertford, SG13 8EQ Start Date: ASAP Contract Duration: 3+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £15.71 per hour Job Ref: OR12426 Job Responsibilities Provide housing advice and assistance to customers in line with current legislation and council policy, ensuring a professional, sensitive, and confidential service. Conduct initial assessments of applicants in housing need who approach the council via telephone, in writing, by email, or through referrals from other public bodies. Determine eligibility for assistance and assess if applicants are homeless or threatened with homelessness within 56 days, and notify applicants in writing. Schedule appointments for individuals who are homeless or at risk of homelessness within 56 days and refer them to the Senior Housing Options Officer (Prevention and Relief). Provide housing advice to those not homeless or threatened with homelessness within 56 days, in accordance with current legislation and council policy, including assistance with social housing applications. Stay informed about changes in legislation, case law, and eligibility for benefits that may impact the advice and information provided. Person Specifications Applicants should demonstrate the following: Strong understanding of housing legislation and council policies. Excellent communication skills, both written and verbal, with the ability to handle sensitive information confidentially. Ability to conduct thorough assessments and make informed decisions regarding housing needs and eligibility. Proficient in scheduling and managing appointments efficiently. Capacity to stay updated with legal and policy changes relevant to housing and social services. Experience in providing professional housing advice and support. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service. To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies. To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing. Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) . For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing. To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given. Housing Options Officer Housing Options Officer Housing Options Officer Housing Options Officer
Sep 03, 2025
Contractor
Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service. To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies. To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing. Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) . For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing. To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given. Housing Options Officer Housing Options Officer Housing Options Officer Housing Options Officer
Are you a confident, strategic leader with the skills and drive to deliver transformative and impactful economic and societal change across a diverse portfolio? The Scottish Government has a unique opportunity for a Director General for Net Zero, to lead a dynamic team of five Directorates and three Executive Agencies which include 4,400 staff in five locations. This is a fantastic opportunity to lead with purpose and impact, fostering an inclusive culture where diverse talent is empowered to thrive. The purpose of this role is to forge and deliver a coherent, joined-up strategy and subsequent outcomes which bring a just transition of the economy whilst delivering transformational change across the whole of government. You will deliver the ambitious and far-reaching transformation of society and economy to achieve Net Zero targets, ensure a just transition for communities and individuals, and address the twin crises of climate change and biodiversity. Harnessing the economic opportunities of the transition to Net Zero and improving our biodiversity across both land and marine will be critical. As a key advisor to Ministers, you will offer confident evidence-based advice and will be able to connect with a wide range of stakeholders across organisations and boundaries to translate strategic vision into action. You will be accountable to Parliament for the following resources: Five Directorates will report to you with circa 2,400 people across: Energy and Climate Change Marine Environment and Forestry Agriculture and Rural Economy Offshore Wind Additionally, you will have Portfolio Accountable Officer oversight of 25 public bodies and the following three Executive Agencies (EAs represent a further 2,000 staff): Transport Scotland Forestry and Land Scotland Scottish Forestry As Director General for Net Zero you will be responsible for a total annual budget of circa £6 billion. Joining the top leadership team of the Scottish Government to lead core public policy and services at a time of unprecedented challenge responding to changing international political context and the cost-of-living crisis. You will provide direct support to the Cabinet Secretary for Climate Action and Energy, the Cabinet Secretary of Rural Affairs, Land Reform and Islands, the Cabinet Secretary for Transport, the Cabinet Secretary for Housing, and the Minister for Agriculture and Connectivity, and you will have a responsibility to the First Minister, Deputy First Minister and Cabinet. Responsibilities Reporting to the Permanent Secretary you will: Lead transformational change across the whole of Government, acting as a key communicator when engaging the public, business and third sector. Representing Scottish Government at the highest levels and focusing on one of the four top priorities for government to tackle the climate emergency. As part of the top leadership team, make collective decisions on key priorities that affect Scotland, including delivering Public Service Reform. This also includes workforce planning for the civil service and taking forward policies such as hybrid working and diversity and inclusion to support our people. Deliver an ambitious policy agenda that meets our emissions reduction targets and puts Scotland firmly on the pathway to Net Zero by 2045. Lead Directors to champion close working with other colleagues across government, with public bodies and other key delivery partners and external stakeholders. Ensuring delivery of outcomes for the benefit of the people of Scotland, developing a culture of collaboration and innovation. Ensure that the key services and sectors the country depends on are delivered and supported - transport, water, energy, agriculture, food and drink, marine economies of fishing and aquaculture, environment, the circular economy and forestry. As a key advisor to Ministers, offer confident evidence-based advice and be able to connect with a wide range of stakeholders across organisations and boundaries to translate strategic vision into action. Be committed to leading and enabling the continuing development of a high performing Director General family and Senior Team comprising eight Directors, with a strong, inclusive, positive working culture. Success Profile It is essential that you can provide evidence in your application of the professional experience and skills required for this role. In addition, candidates applying for roles with the government agencies and public bodies in Scotland are assessed in line with the Success Profiles framework that is used across the Civil Service. This means that as well as evidencing the professional experience and skills you will also be expected to evidence behaviours at the level required for this Senior Civil Service role. Experience: Leadership at Executive Team and Board level: Significant experience of leading the development and delivery of organisational strategy in a large and complex organisation, within government, the public sector or private sector Demonstrable experience of financial management of significant resource and capital budgets, together with overarching corporate governance experience. This includes Proven ability to deliver strategic objectives at pace and sustain them through periods of ambiguity and organisational change Significant experience of major programme and project delivery and operational delivery will be key in leading the portfolio, where a substantial element of the overall Scottish Government capital programme sits Achievement of measurable outcomes across a range of specialist subject areas, through effective cross-boundary working and partnership with a wide range of stakeholders Behaviours: Seeing the big picture (Level 6) Delivering at pace (Level 6) Leadership (Level 6) Communicating and Influencing (Level 6) Making effective decisions (Level 6) You can find out more about Success Profiles Behaviours, including descriptors for each level here: Behaviour levels - Success profiles: candidate guide - gov.scot How to apply Candidates must apply online, providing a CV and supporting statement (of no more than 500 words) that directly addresses the Experience criteria listed in the Success Profile above. General or unrelated statements will not be accepted and may result in your application being sifted out. Please ensure your statement clearly demonstrates how you meet the specified experience requirements. During the interview and assessment process we will test your skills and experience as well as behaviours aligned to this role. If you are shortlisted you will be provided with full details of the next stages of the selection and assessment process. This may include an individual psychological assessment and a stakeholder /staff engagement exercise. Assessments are scheduled for the weeks commencing 22, 29 September and 6 Octoberhowever this may be subject to change. Some of the assessments are likely to take place in person, further details will be provided to shortlisted candidates. The Final Interview Panel will take place in person in either Edinburgh or Glasgow. Interviews will be chaired by Liz Walmsley, Civil Service Commission. The other panel members are: Joe Griffin, Permanent Secretary, Scottish Government Jenny Stewart, Non-executive Director, Scottish Government Nicola Richards, Director, People Directorate, Scottish Government TBC Indicative Timeline Interviews: w/c 20 October. Timings are subject to change. You will be informed appropriately. Interview Expenses Any travel and subsistence expenses incurred during the selection process are the responsibility of the applicant. About us The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Benefits Alongside your salary of £138,533, Scottish Government contributes £40,133 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Working pattern Applicants on any working pattern are welcome to apply for this post. If you are interested in applying on a job-share basis, please make clear in your application if you wish to be considered as a pre-existing job-share partnership or if you are interested in moving into a job-share arrangement. We will assess proposed working patterns against the business requirements for the post and discuss all options with candidates. Our standard hours are 37 hours per week, we offer a range of flexible and hybrid working options depending on the needs of the role. Edinburgh with regular travel across Scotland and to London. Please note that hybrid working arrangements currently apply. . click apply for full job details
Sep 03, 2025
Full time
Are you a confident, strategic leader with the skills and drive to deliver transformative and impactful economic and societal change across a diverse portfolio? The Scottish Government has a unique opportunity for a Director General for Net Zero, to lead a dynamic team of five Directorates and three Executive Agencies which include 4,400 staff in five locations. This is a fantastic opportunity to lead with purpose and impact, fostering an inclusive culture where diverse talent is empowered to thrive. The purpose of this role is to forge and deliver a coherent, joined-up strategy and subsequent outcomes which bring a just transition of the economy whilst delivering transformational change across the whole of government. You will deliver the ambitious and far-reaching transformation of society and economy to achieve Net Zero targets, ensure a just transition for communities and individuals, and address the twin crises of climate change and biodiversity. Harnessing the economic opportunities of the transition to Net Zero and improving our biodiversity across both land and marine will be critical. As a key advisor to Ministers, you will offer confident evidence-based advice and will be able to connect with a wide range of stakeholders across organisations and boundaries to translate strategic vision into action. You will be accountable to Parliament for the following resources: Five Directorates will report to you with circa 2,400 people across: Energy and Climate Change Marine Environment and Forestry Agriculture and Rural Economy Offshore Wind Additionally, you will have Portfolio Accountable Officer oversight of 25 public bodies and the following three Executive Agencies (EAs represent a further 2,000 staff): Transport Scotland Forestry and Land Scotland Scottish Forestry As Director General for Net Zero you will be responsible for a total annual budget of circa £6 billion. Joining the top leadership team of the Scottish Government to lead core public policy and services at a time of unprecedented challenge responding to changing international political context and the cost-of-living crisis. You will provide direct support to the Cabinet Secretary for Climate Action and Energy, the Cabinet Secretary of Rural Affairs, Land Reform and Islands, the Cabinet Secretary for Transport, the Cabinet Secretary for Housing, and the Minister for Agriculture and Connectivity, and you will have a responsibility to the First Minister, Deputy First Minister and Cabinet. Responsibilities Reporting to the Permanent Secretary you will: Lead transformational change across the whole of Government, acting as a key communicator when engaging the public, business and third sector. Representing Scottish Government at the highest levels and focusing on one of the four top priorities for government to tackle the climate emergency. As part of the top leadership team, make collective decisions on key priorities that affect Scotland, including delivering Public Service Reform. This also includes workforce planning for the civil service and taking forward policies such as hybrid working and diversity and inclusion to support our people. Deliver an ambitious policy agenda that meets our emissions reduction targets and puts Scotland firmly on the pathway to Net Zero by 2045. Lead Directors to champion close working with other colleagues across government, with public bodies and other key delivery partners and external stakeholders. Ensuring delivery of outcomes for the benefit of the people of Scotland, developing a culture of collaboration and innovation. Ensure that the key services and sectors the country depends on are delivered and supported - transport, water, energy, agriculture, food and drink, marine economies of fishing and aquaculture, environment, the circular economy and forestry. As a key advisor to Ministers, offer confident evidence-based advice and be able to connect with a wide range of stakeholders across organisations and boundaries to translate strategic vision into action. Be committed to leading and enabling the continuing development of a high performing Director General family and Senior Team comprising eight Directors, with a strong, inclusive, positive working culture. Success Profile It is essential that you can provide evidence in your application of the professional experience and skills required for this role. In addition, candidates applying for roles with the government agencies and public bodies in Scotland are assessed in line with the Success Profiles framework that is used across the Civil Service. This means that as well as evidencing the professional experience and skills you will also be expected to evidence behaviours at the level required for this Senior Civil Service role. Experience: Leadership at Executive Team and Board level: Significant experience of leading the development and delivery of organisational strategy in a large and complex organisation, within government, the public sector or private sector Demonstrable experience of financial management of significant resource and capital budgets, together with overarching corporate governance experience. This includes Proven ability to deliver strategic objectives at pace and sustain them through periods of ambiguity and organisational change Significant experience of major programme and project delivery and operational delivery will be key in leading the portfolio, where a substantial element of the overall Scottish Government capital programme sits Achievement of measurable outcomes across a range of specialist subject areas, through effective cross-boundary working and partnership with a wide range of stakeholders Behaviours: Seeing the big picture (Level 6) Delivering at pace (Level 6) Leadership (Level 6) Communicating and Influencing (Level 6) Making effective decisions (Level 6) You can find out more about Success Profiles Behaviours, including descriptors for each level here: Behaviour levels - Success profiles: candidate guide - gov.scot How to apply Candidates must apply online, providing a CV and supporting statement (of no more than 500 words) that directly addresses the Experience criteria listed in the Success Profile above. General or unrelated statements will not be accepted and may result in your application being sifted out. Please ensure your statement clearly demonstrates how you meet the specified experience requirements. During the interview and assessment process we will test your skills and experience as well as behaviours aligned to this role. If you are shortlisted you will be provided with full details of the next stages of the selection and assessment process. This may include an individual psychological assessment and a stakeholder /staff engagement exercise. Assessments are scheduled for the weeks commencing 22, 29 September and 6 Octoberhowever this may be subject to change. Some of the assessments are likely to take place in person, further details will be provided to shortlisted candidates. The Final Interview Panel will take place in person in either Edinburgh or Glasgow. Interviews will be chaired by Liz Walmsley, Civil Service Commission. The other panel members are: Joe Griffin, Permanent Secretary, Scottish Government Jenny Stewart, Non-executive Director, Scottish Government Nicola Richards, Director, People Directorate, Scottish Government TBC Indicative Timeline Interviews: w/c 20 October. Timings are subject to change. You will be informed appropriately. Interview Expenses Any travel and subsistence expenses incurred during the selection process are the responsibility of the applicant. About us The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Benefits Alongside your salary of £138,533, Scottish Government contributes £40,133 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Working pattern Applicants on any working pattern are welcome to apply for this post. If you are interested in applying on a job-share basis, please make clear in your application if you wish to be considered as a pre-existing job-share partnership or if you are interested in moving into a job-share arrangement. We will assess proposed working patterns against the business requirements for the post and discuss all options with candidates. Our standard hours are 37 hours per week, we offer a range of flexible and hybrid working options depending on the needs of the role. Edinburgh with regular travel across Scotland and to London. Please note that hybrid working arrangements currently apply. . click apply for full job details
We are seeking a proactive and customer-focused Housing Triage Officer to join a busy Housing Team, providing first-line advice and assistance to residents with housing-related issues. You will play a key role in preventing homelessness by identifying those already homeless or at risk within 56 days, in line with current legislation and the Homelessness Code of Guidance. This is a fast-paced role that requires excellent communication, sound housing knowledge, and the ability to assess needs quickly and effectively. The successful candidate will be required to be int he office 3 days a week. The Role Act as the first point of contact for all new enquiries into the service, conducting initial assessments to establish housing needs and risks. Identify households at risk of homelessness and provide early intervention support where applicable. Deliver accurate advice and assistance on a wide range of housing matters, including homelessness prevention, tenancy rights, illegal eviction, disrepair, domestic abuse, money management, and benefits. Advise customers on housing options, such as private rentals, deposit and rent-in-advance schemes, renting a room, social housing, mediation, and supported accommodation. Undertake casework as required to complete triage assessments and ensure timely progression of cases. Coordinate and respond to general housing queries via phone, email, and in person. Work closely with colleagues, partners, and external agencies to support residents in finding or sustaining accommodation. Key Requirements Proven recent experience using Abritas (Civica) Homeless module. Strong understanding of homelessness legislation, housing allocations policies, choice-based lettings, and the housing options agenda. Good working knowledge of tenancy law to provide accurate advice to tenants and landlords. Excellent interpersonal skills with the ability to work under pressure, prioritise workload, and meet tight deadlines. A customer-focused approach with the flexibility to adapt to service needs and contribute to continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
We are seeking a proactive and customer-focused Housing Triage Officer to join a busy Housing Team, providing first-line advice and assistance to residents with housing-related issues. You will play a key role in preventing homelessness by identifying those already homeless or at risk within 56 days, in line with current legislation and the Homelessness Code of Guidance. This is a fast-paced role that requires excellent communication, sound housing knowledge, and the ability to assess needs quickly and effectively. The successful candidate will be required to be int he office 3 days a week. The Role Act as the first point of contact for all new enquiries into the service, conducting initial assessments to establish housing needs and risks. Identify households at risk of homelessness and provide early intervention support where applicable. Deliver accurate advice and assistance on a wide range of housing matters, including homelessness prevention, tenancy rights, illegal eviction, disrepair, domestic abuse, money management, and benefits. Advise customers on housing options, such as private rentals, deposit and rent-in-advance schemes, renting a room, social housing, mediation, and supported accommodation. Undertake casework as required to complete triage assessments and ensure timely progression of cases. Coordinate and respond to general housing queries via phone, email, and in person. Work closely with colleagues, partners, and external agencies to support residents in finding or sustaining accommodation. Key Requirements Proven recent experience using Abritas (Civica) Homeless module. Strong understanding of homelessness legislation, housing allocations policies, choice-based lettings, and the housing options agenda. Good working knowledge of tenancy law to provide accurate advice to tenants and landlords. Excellent interpersonal skills with the ability to work under pressure, prioritise workload, and meet tight deadlines. A customer-focused approach with the flexibility to adapt to service needs and contribute to continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities Deliver comprehensive, person-centred housing advice to prevent homelessness. Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. Identify and address safeguarding concerns, making referrals to support services as necessary. Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You Experience working in homelessness prevention, housing options, or housing casework. Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. Experience managing complex homelessness and tenancy sustainment cases. Excellent communication and negotiation skills to engage with landlords, tenants, and support services. Ability to interpret and apply housing legislation to support decision-making. Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities Deliver comprehensive, person-centred housing advice to prevent homelessness. Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. Identify and address safeguarding concerns, making referrals to support services as necessary. Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You Experience working in homelessness prevention, housing options, or housing casework. Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. Experience managing complex homelessness and tenancy sustainment cases. Excellent communication and negotiation skills to engage with landlords, tenants, and support services. Ability to interpret and apply housing legislation to support decision-making. Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're working with a busy London borough to recruit an experienced and motivated Senior Allocations & Lettings Officer. This is a key leadership role within the housing service, overseeing the delivery of a responsive and financially efficient allocations and lettings function in line with the Council's policies, procedures, and relevant legislation. You'll be managing a small team, ensuring the provision of high-quality housing solutions through the housing register, transfers, decants, and under-occupation, while maintaining a strong customer focus and promoting joined-up working across departments and with external partners. The Role Lead and manage the allocations and lettings team to deliver a high-quality service in accordance with the Housing Act 1996 Parts VI & VII, the Homelessness Code of Guidance, and the Council's Allocation Scheme. Monitor and deliver on key performance indicators, including void turnaround times, to minimise rent loss and maximise efficiency. Oversee nominations to Registered Providers in line with deed of nomination agreements and allocation policy. Provide advice, guidance, and support to residents on housing options, temporary accommodation, and social housing. Manage Members' enquiries, customer complaints, and correspondence to agreed timescales and standards. Liaise with internal teams, contractors, landlords, and external agencies to resolve issues and ensure service delivery excellence. Ensure accurate and up-to-date record keeping on the Council's housing IT systems to meet legal obligations. Support emergency housing decants and transfers, and monitor the progress of void properties in conjunction with surveyors and contractors. Produce and analyse performance data, and contribute to policy development and service improvement initiatives. Ensure compliance with all relevant legislation, health and safety, equal opportunities, safeguarding, and information governance requirements. Key Requirements Strong understanding of housing legislation, policy, and practice, particularly around allocations, lettings, and homelessness. Proven experience managing a housing allocations or lettings service in a local authority or similar environment. Track record of meeting performance targets and delivering service improvements. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, elected members, and external partners. Strong organisational and problem-solving skills, with the ability to work under pressure and manage competing priorities. Experience of staff management, including motivation, training, and development. Good numeracy, IT literacy, and report-writing skills. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
We're working with a busy London borough to recruit an experienced and motivated Senior Allocations & Lettings Officer. This is a key leadership role within the housing service, overseeing the delivery of a responsive and financially efficient allocations and lettings function in line with the Council's policies, procedures, and relevant legislation. You'll be managing a small team, ensuring the provision of high-quality housing solutions through the housing register, transfers, decants, and under-occupation, while maintaining a strong customer focus and promoting joined-up working across departments and with external partners. The Role Lead and manage the allocations and lettings team to deliver a high-quality service in accordance with the Housing Act 1996 Parts VI & VII, the Homelessness Code of Guidance, and the Council's Allocation Scheme. Monitor and deliver on key performance indicators, including void turnaround times, to minimise rent loss and maximise efficiency. Oversee nominations to Registered Providers in line with deed of nomination agreements and allocation policy. Provide advice, guidance, and support to residents on housing options, temporary accommodation, and social housing. Manage Members' enquiries, customer complaints, and correspondence to agreed timescales and standards. Liaise with internal teams, contractors, landlords, and external agencies to resolve issues and ensure service delivery excellence. Ensure accurate and up-to-date record keeping on the Council's housing IT systems to meet legal obligations. Support emergency housing decants and transfers, and monitor the progress of void properties in conjunction with surveyors and contractors. Produce and analyse performance data, and contribute to policy development and service improvement initiatives. Ensure compliance with all relevant legislation, health and safety, equal opportunities, safeguarding, and information governance requirements. Key Requirements Strong understanding of housing legislation, policy, and practice, particularly around allocations, lettings, and homelessness. Proven experience managing a housing allocations or lettings service in a local authority or similar environment. Track record of meeting performance targets and delivering service improvements. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, elected members, and external partners. Strong organisational and problem-solving skills, with the ability to work under pressure and manage competing priorities. Experience of staff management, including motivation, training, and development. Good numeracy, IT literacy, and report-writing skills. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're working with a busy local authority to recruit an experienced Housing Triage Officer. This is a key frontline role, acting as the first point of contact for residents facing housing difficulties. You'll provide clear, accurate advice, assess needs quickly, and help customers access the most appropriate housing solutions and support in line with the Homelessness Reduction Act 2017. You'll be part of a proactive team committed to early intervention, delivering a high standard of customer service, and preventing homelessness wherever possible. The Role Respond to new enquiries, carrying out initial triage assessments to determine housing needs and risk of homelessness. Provide clear and practical advice on housing options, signposting customers to relevant services and schemes. Manage referrals to internal teams and external partners, ensuring a smooth handover and consistent follow-up. Maintain accurate and up-to-date case records, complying with data protection and service standards. Adopt a trauma-informed, inclusive approach when supporting customers, particularly those in challenging or sensitive situations. Work collaboratively with colleagues, landlords, and partner agencies to deliver joined-up solutions. Key Requirements Previous experience in a customer-facing role, ideally within housing, homelessness, or related support services. Understanding of the Homelessness Reduction Act 2017, housing options, and safeguarding responsibilities. Strong problem-solving, communication, and organisational skills. Ability to work calmly and professionally under pressure. Empathetic approach with the resilience to manage complex or sensitive situations. Experience using housing or case management systems desirable. What you need to do now If you're an experienced Housing Triage Officer looking for your next role, please apply today with your CV and availability. If you have questions or want to find out more before applying, click APPLY NOW Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
We're working with a busy local authority to recruit an experienced Housing Triage Officer. This is a key frontline role, acting as the first point of contact for residents facing housing difficulties. You'll provide clear, accurate advice, assess needs quickly, and help customers access the most appropriate housing solutions and support in line with the Homelessness Reduction Act 2017. You'll be part of a proactive team committed to early intervention, delivering a high standard of customer service, and preventing homelessness wherever possible. The Role Respond to new enquiries, carrying out initial triage assessments to determine housing needs and risk of homelessness. Provide clear and practical advice on housing options, signposting customers to relevant services and schemes. Manage referrals to internal teams and external partners, ensuring a smooth handover and consistent follow-up. Maintain accurate and up-to-date case records, complying with data protection and service standards. Adopt a trauma-informed, inclusive approach when supporting customers, particularly those in challenging or sensitive situations. Work collaboratively with colleagues, landlords, and partner agencies to deliver joined-up solutions. Key Requirements Previous experience in a customer-facing role, ideally within housing, homelessness, or related support services. Understanding of the Homelessness Reduction Act 2017, housing options, and safeguarding responsibilities. Strong problem-solving, communication, and organisational skills. Ability to work calmly and professionally under pressure. Empathetic approach with the resilience to manage complex or sensitive situations. Experience using housing or case management systems desirable. What you need to do now If you're an experienced Housing Triage Officer looking for your next role, please apply today with your CV and availability. If you have questions or want to find out more before applying, click APPLY NOW Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Are you experienced in frontline homelessness services? We're seeking a committed Temporary Homeless Duty Officer to support a busy Housing Options team within a local authority in Essex. This is a full-time role, office-based role, providing frontline support to individuals at risk of or experiencing homelessness. You will play a key role in ensuring the council meets its statutory obligations under the Homelessness Reduction Act 2018, including assessing applications, allocating temporary accommodation, and providing housing advice at the public counter. The ideal candidate will be confident, experienced, and ready to make an immediate impact. Roles and Responsibilities Deliver face-to-face Housing Options and Homeless Counter services (Monday-Friday) Assess and process homelessness applications in line with all relevant legislation Allocate and manage placements into temporary accommodation Support the day-to-day desk and counter functions within the Housing Options service Provide out-of-hours standby cover during evenings, weekends, and public holidays Requirements Direct experience handling face-to-face homelessness queries Strong negotiation and interpersonal skills In-depth knowledge of: Homelessness Reduction Act 2018 Housing Act 1985 Safeguarding processes Ability to work independently and collaboratively Willingness to work outside standard hours as needed A valid Standard DBS is essential How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
Are you experienced in frontline homelessness services? We're seeking a committed Temporary Homeless Duty Officer to support a busy Housing Options team within a local authority in Essex. This is a full-time role, office-based role, providing frontline support to individuals at risk of or experiencing homelessness. You will play a key role in ensuring the council meets its statutory obligations under the Homelessness Reduction Act 2018, including assessing applications, allocating temporary accommodation, and providing housing advice at the public counter. The ideal candidate will be confident, experienced, and ready to make an immediate impact. Roles and Responsibilities Deliver face-to-face Housing Options and Homeless Counter services (Monday-Friday) Assess and process homelessness applications in line with all relevant legislation Allocate and manage placements into temporary accommodation Support the day-to-day desk and counter functions within the Housing Options service Provide out-of-hours standby cover during evenings, weekends, and public holidays Requirements Direct experience handling face-to-face homelessness queries Strong negotiation and interpersonal skills In-depth knowledge of: Homelessness Reduction Act 2018 Housing Act 1985 Safeguarding processes Ability to work independently and collaboratively Willingness to work outside standard hours as needed A valid Standard DBS is essential How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Interim HRA Accountant Location: Castle Point Type: Temporary, Full Time (6 week contract) Closing Date: 25th August 2025 Job Purpose An interim HRA accountant is sought to develop the HRA 30-year business plan. You will build upon existing work to create a modern, effective model that clearly outlines all assumptions and allows for the manipulation of variables for scenario planning and sensitivity analysis. This model will include detailed workings and summaries suitable for presentation to housing management, senior council officers, and cabinet members. You will review and refresh current information in collaboration with housing and financial services teams to ensure accuracy and robustness. This role is expected to last no more than six weeks, with occasional on-site presence as needed. Key Accountabilities Deliver a HRA 30-year business plan model that accommodates changing assumptions and summarises information for various audiences. Provide financial advice and input into the council's financial planning processes, including guidance on business plans, financial modelling, options appraisal, and risk analysis techniques. Advise budget holders and stakeholders on the financial implications of changes in national legislation or local practices. Ensure compliance with financial regulations, protocols, and guidance, including Contract Procedure Rules and Schemes of Delegation. Offer robust challenge to budget holders, acting as a critical friend to ensure financial plans and projections are accurate and realistic. Identify and support initiatives to promote a more commercial mindset within the organisation. Investigate and support the reduction of cost pressures and identify savings opportunities through effective planning and collaboration. Foster relationships that enhance cooperative working and efficient decision-making. Assist in delivering the council's strategies while analysing changes to accounting and reporting requirements. Experience Required CCAB or CIMA qualified. Extensive experience in Housing Revenue Account budgeting and accounting procedures. Strong consulting and negotiation skills, with excellent communication and interpersonal abilities. Capacity to build influential relationships with a wide range of stakeholders, providing both challenge and support. Ability to simplify complex technical accounting concepts for non-finance staff. Proficiency in creating detailed financial models that are user-friendly and easily maintained. Demonstrated experience in advising and supporting business/service areas to achieve optimal outcomes and value for money. Extensive experience with financial modelling and options appraisal techniques, particularly using spreadsheets and business intelligence tools. This organisation is proud to be a Disability Confident Leader and is committed to interviewing all disabled applicants who meet the minimum job requirements. We also welcome applications from veterans and care leavers who meet the criteria. If you require any reasonable adjustments during the recruitment process, please let our recruiters know. We are dedicated to safeguarding and promoting the welfare of children and vulnerable adults and expect all employees and volunteers to share this commitment.
Sep 01, 2025
Contractor
Interim HRA Accountant Location: Castle Point Type: Temporary, Full Time (6 week contract) Closing Date: 25th August 2025 Job Purpose An interim HRA accountant is sought to develop the HRA 30-year business plan. You will build upon existing work to create a modern, effective model that clearly outlines all assumptions and allows for the manipulation of variables for scenario planning and sensitivity analysis. This model will include detailed workings and summaries suitable for presentation to housing management, senior council officers, and cabinet members. You will review and refresh current information in collaboration with housing and financial services teams to ensure accuracy and robustness. This role is expected to last no more than six weeks, with occasional on-site presence as needed. Key Accountabilities Deliver a HRA 30-year business plan model that accommodates changing assumptions and summarises information for various audiences. Provide financial advice and input into the council's financial planning processes, including guidance on business plans, financial modelling, options appraisal, and risk analysis techniques. Advise budget holders and stakeholders on the financial implications of changes in national legislation or local practices. Ensure compliance with financial regulations, protocols, and guidance, including Contract Procedure Rules and Schemes of Delegation. Offer robust challenge to budget holders, acting as a critical friend to ensure financial plans and projections are accurate and realistic. Identify and support initiatives to promote a more commercial mindset within the organisation. Investigate and support the reduction of cost pressures and identify savings opportunities through effective planning and collaboration. Foster relationships that enhance cooperative working and efficient decision-making. Assist in delivering the council's strategies while analysing changes to accounting and reporting requirements. Experience Required CCAB or CIMA qualified. Extensive experience in Housing Revenue Account budgeting and accounting procedures. Strong consulting and negotiation skills, with excellent communication and interpersonal abilities. Capacity to build influential relationships with a wide range of stakeholders, providing both challenge and support. Ability to simplify complex technical accounting concepts for non-finance staff. Proficiency in creating detailed financial models that are user-friendly and easily maintained. Demonstrated experience in advising and supporting business/service areas to achieve optimal outcomes and value for money. Extensive experience with financial modelling and options appraisal techniques, particularly using spreadsheets and business intelligence tools. This organisation is proud to be a Disability Confident Leader and is committed to interviewing all disabled applicants who meet the minimum job requirements. We also welcome applications from veterans and care leavers who meet the criteria. If you require any reasonable adjustments during the recruitment process, please let our recruiters know. We are dedicated to safeguarding and promoting the welfare of children and vulnerable adults and expect all employees and volunteers to share this commitment.
We're working with a busy local authority to recruit two experienced Housing Options Officers. This is a frontline role within the Housing Needs service, providing advice, assessments, and practical interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017. You'll be joining a proactive team committed to early intervention, creative problem solving, and delivering sustainable housing solutions for residents in need. The Role Manage a varied caseload of applicants, assessing eligibility, priority need, and homelessness duties under Parts VI and VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Create robust and legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes. Provide high-quality housing advice and options, including private rented housing, supported housing, social housing allocations, mediation, and financial assistance schemes. Take a prevention-focused approach, working to resolve housing issues before homelessness occurs wherever possible. Assess complex cases, including those involving applicants with a history of rough sleeping or multiple support needs. Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure appropriate accommodation solutions. Maintain accurate case notes, ensure compliance with statutory timescales, and prepare decision letters in line with legislative requirements. Key Requirements Proven experience in a Housing Options or Homelessness Officer role within a local authority or similar setting. Strong understanding of the Housing Act 1996 Parts VI & VII and the Homelessness Reduction Act 2017. Experience in creating and delivering effective Personalised Housing Plans. Ability to assess and manage complex cases involving rough sleeping and high support needs. Strong problem-solving, negotiation, and partnership-working skills. Excellent written and verbal communication, with the ability to work to statutory deadlines. Previous use of housing systems such as Abritas, Locata, or Jigsaw desirable. What you need to do now Click APPLY NOW or get in touch directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contractor
We're working with a busy local authority to recruit two experienced Housing Options Officers. This is a frontline role within the Housing Needs service, providing advice, assessments, and practical interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017. You'll be joining a proactive team committed to early intervention, creative problem solving, and delivering sustainable housing solutions for residents in need. The Role Manage a varied caseload of applicants, assessing eligibility, priority need, and homelessness duties under Parts VI and VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Create robust and legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes. Provide high-quality housing advice and options, including private rented housing, supported housing, social housing allocations, mediation, and financial assistance schemes. Take a prevention-focused approach, working to resolve housing issues before homelessness occurs wherever possible. Assess complex cases, including those involving applicants with a history of rough sleeping or multiple support needs. Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure appropriate accommodation solutions. Maintain accurate case notes, ensure compliance with statutory timescales, and prepare decision letters in line with legislative requirements. Key Requirements Proven experience in a Housing Options or Homelessness Officer role within a local authority or similar setting. Strong understanding of the Housing Act 1996 Parts VI & VII and the Homelessness Reduction Act 2017. Experience in creating and delivering effective Personalised Housing Plans. Ability to assess and manage complex cases involving rough sleeping and high support needs. Strong problem-solving, negotiation, and partnership-working skills. Excellent written and verbal communication, with the ability to work to statutory deadlines. Previous use of housing systems such as Abritas, Locata, or Jigsaw desirable. What you need to do now Click APPLY NOW or get in touch directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Housing Options Officer Location: Catmose, Oakham, LE15 6HP Start Date: ASAP Contract Duration: 4+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 14.44 per hour Job Ref: OR11553 Responsibilities Provide a high-quality housing options and advice service by efficiently responding to all customer inquiries, particularly those involving families, children, and vulnerable adults at risk of homelessness. Maintain up-to-date knowledge of housing legislation and the Council's statutory duties to ensure accurate information and advice are provided to customers. Investigate potential homelessness cases in line with statutory obligations, assessing housing applications when other options are exhausted, and meeting legislative deadlines. Create and maintain accurate records of client details using both manual and IT systems, producing statistical reports and monitoring performance targets through thorough casework. Collaborate with Register Providers, private landlords, and other agencies to support the housing options service, attending relevant professional meetings. Arrange and support home visits, appointments, and duty-based contact for those needing homelessness advice and housing applications, ensuring completion of necessary paperwork. Support the management of the housing register and assist in allocating vacancies according to the Allocations Policy, maintaining nomination agreements with Registered Providers. Assist customers in retaining existing accommodation, provide appropriate signposting to partner agencies, and support the Homes for Ukraine Scheme for permanent housing solutions. Support the Council's arrangements for temporary accommodation, including Bed and Breakfast use, and manage budget spend related to temporary accommodation. Attend court hearings on homelessness matters and collaborate with Citizens Advice Rutland to ensure customer support, signposting to relevant support agencies as needed. Provide performance information, collate statistical data, and report any concerning trends to the Senior Housing Options Officer. Adhere to the principles in the worker Code of Conduct and the Council's Values, ensuring public functions are discharged reasonably and lawfully. Take reasonable care for personal health and safety and that of others, safeguarding health and safety according to legislation and Council codes of practice. Person Specification Demonstrates flexibility and adaptability to respond to pressure and change while maintaining performance. Ability to build and manage relationships, sharing knowledge and skills to achieve shared goals. Supports new initiatives and is open to trying different approaches. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contractor
Housing Options Officer Location: Catmose, Oakham, LE15 6HP Start Date: ASAP Contract Duration: 4+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 14.44 per hour Job Ref: OR11553 Responsibilities Provide a high-quality housing options and advice service by efficiently responding to all customer inquiries, particularly those involving families, children, and vulnerable adults at risk of homelessness. Maintain up-to-date knowledge of housing legislation and the Council's statutory duties to ensure accurate information and advice are provided to customers. Investigate potential homelessness cases in line with statutory obligations, assessing housing applications when other options are exhausted, and meeting legislative deadlines. Create and maintain accurate records of client details using both manual and IT systems, producing statistical reports and monitoring performance targets through thorough casework. Collaborate with Register Providers, private landlords, and other agencies to support the housing options service, attending relevant professional meetings. Arrange and support home visits, appointments, and duty-based contact for those needing homelessness advice and housing applications, ensuring completion of necessary paperwork. Support the management of the housing register and assist in allocating vacancies according to the Allocations Policy, maintaining nomination agreements with Registered Providers. Assist customers in retaining existing accommodation, provide appropriate signposting to partner agencies, and support the Homes for Ukraine Scheme for permanent housing solutions. Support the Council's arrangements for temporary accommodation, including Bed and Breakfast use, and manage budget spend related to temporary accommodation. Attend court hearings on homelessness matters and collaborate with Citizens Advice Rutland to ensure customer support, signposting to relevant support agencies as needed. Provide performance information, collate statistical data, and report any concerning trends to the Senior Housing Options Officer. Adhere to the principles in the worker Code of Conduct and the Council's Values, ensuring public functions are discharged reasonably and lawfully. Take reasonable care for personal health and safety and that of others, safeguarding health and safety according to legislation and Council codes of practice. Person Specification Demonstrates flexibility and adaptability to respond to pressure and change while maintaining performance. Ability to build and manage relationships, sharing knowledge and skills to achieve shared goals. Supports new initiatives and is open to trying different approaches. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Housing Options Officer (Housing Register) Hertford Contract £15.71 per hour PAYE or £20 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Options Officer (Housing Register) This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service. To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies. To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing. Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) . For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing. To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Sep 01, 2025
Contractor
Housing Options Officer (Housing Register) Hertford Contract £15.71 per hour PAYE or £20 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Options Officer (Housing Register) This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service. To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies. To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing. Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) . For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing. To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
We're working with a busy local authority to recruit an experienced Housing Solutions Officer. This is a frontline role within the Housing Needs service, providing advice, assessments, and tailored interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017. You'll be joining a dedicated and proactive team committed to delivering person-centred support and sustainable housing solutions for individuals and families at risk of homelessness. The Role Manage a varied caseload, carrying out detailed housing assessments and making lawful decisions under relevant housing legislation. Create and review robust, legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes. Provide accurate and practical housing advice, including options such as private rented housing, supported housing, and tenancy sustainment measures. Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure suitable housing solutions. Maintain accurate, up-to-date case records, ensuring compliance with statutory timescales and service standards. Apply a trauma-informed, person-centred approach in all interactions with applicants. Participate in the out-of-hours duty rota as required. Key Requirements Proven experience working in a Housing Options or Homelessness role within a local authority or similar setting. Strong understanding of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017. Experience in creating and delivering effective Personalised Housing Plans. Ability to manage a busy and complex caseload, making sound and lawful decisions under pressure. Excellent communication, negotiation, and problem-solving skills. Empathetic approach to working with people in challenging circumstances. Experience using housing or case management systems such as Abritas, Locata, or Jigsaw desirable. What you need to do now If you're an experienced Housing Solutions Officer looking for your next contract, please apply today with your CV and availability. If you have questions or want to find out more before applying, click APPLY NOW Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contractor
We're working with a busy local authority to recruit an experienced Housing Solutions Officer. This is a frontline role within the Housing Needs service, providing advice, assessments, and tailored interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017. You'll be joining a dedicated and proactive team committed to delivering person-centred support and sustainable housing solutions for individuals and families at risk of homelessness. The Role Manage a varied caseload, carrying out detailed housing assessments and making lawful decisions under relevant housing legislation. Create and review robust, legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes. Provide accurate and practical housing advice, including options such as private rented housing, supported housing, and tenancy sustainment measures. Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure suitable housing solutions. Maintain accurate, up-to-date case records, ensuring compliance with statutory timescales and service standards. Apply a trauma-informed, person-centred approach in all interactions with applicants. Participate in the out-of-hours duty rota as required. Key Requirements Proven experience working in a Housing Options or Homelessness role within a local authority or similar setting. Strong understanding of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017. Experience in creating and delivering effective Personalised Housing Plans. Ability to manage a busy and complex caseload, making sound and lawful decisions under pressure. Excellent communication, negotiation, and problem-solving skills. Empathetic approach to working with people in challenging circumstances. Experience using housing or case management systems such as Abritas, Locata, or Jigsaw desirable. What you need to do now If you're an experienced Housing Solutions Officer looking for your next contract, please apply today with your CV and availability. If you have questions or want to find out more before applying, click APPLY NOW Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
A Local Authority in Essex is looking for a Senior Housing Options Officer to join their team on an initial 6-month contract . Although titled Senior Officer , this role operates at a Team Leader level within their structure. You'll be responsible for the day-to-day support and mentoring of 3 to 5 Housing Options Officers , as well as overseeing duty cover twice a week . While the Homelessness Manager handles formal 1-to-1s, you'll be the go-to person for operational advice, case support, and escalation queries. Experience using Locata is highly desirable. If you're an experienced Housing Options professional with a supportive leadership style and a strong understanding of Part 7 duties, this could be a great fit. To express interest, please send your CV to (url removed) . Interviews are expected to be arranged shortly.
Sep 01, 2025
Contractor
A Local Authority in Essex is looking for a Senior Housing Options Officer to join their team on an initial 6-month contract . Although titled Senior Officer , this role operates at a Team Leader level within their structure. You'll be responsible for the day-to-day support and mentoring of 3 to 5 Housing Options Officers , as well as overseeing duty cover twice a week . While the Homelessness Manager handles formal 1-to-1s, you'll be the go-to person for operational advice, case support, and escalation queries. Experience using Locata is highly desirable. If you're an experienced Housing Options professional with a supportive leadership style and a strong understanding of Part 7 duties, this could be a great fit. To express interest, please send your CV to (url removed) . Interviews are expected to be arranged shortly.
Procurement And Contract Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 20.86 per hour Job Ref: (phone number removed)x Responsibilities Support the Procurement and Contract Management Team Managers in enhancing the development, efficiency, and success of the Temporary Accommodation and Resettlement department. Commission, procure, and manage the supply of accommodation, including temporary accommodation, direct lets, and private rented sector accommodation. Ensure effective supply of accommodation for households in housing need and provide effective contract monitoring. Contribute to ad hoc accommodation-related projects, property decant programs, and new contract development. Assist with the management of accommodation units within the Council s private leasing portfolio. Develop and deliver strategies, policies, and programs to manage accommodation for homeless cases, focusing on reducing usage and promoting value for money. Successfully tender, evaluate, and let contracts to providers, ensuring quality, value for money, and compliance with financial regulations and legal requirements. Develop and maintain relationships with private sector landlords, managing and letting agents, and owners of empty properties to secure privately rented properties for households in need. Carry out property inspections to assess suitability for housing needs, investigate disrepair complaints, and take property inventories. Collect, analyze, and act upon demand and supply data, performance, and financial information to shape commissioning decisions and manage service problems. Review, monitor, and evaluate the performance of accommodation-related projects, contracts, and service level agreements, addressing under-performance and service failures. Ensure systems are in place for effective move-on from emergency accommodation to minimize high-cost placements and subsidy loss. Interpret and assess customer needs, prepare forecasts and supply plans, and identify trends in accommodation needs. Assess and authorize payments related to the accommodation portfolio and work with finance teams to monitor and evaluate the accommodation budget. Promote the Council s procurement options at landlord forums, trade events, and one-to-one meetings. Manage property and tenancy aspects for properties under direct Council management and liaise with landlords, agents, tenants, and contractors. Actively liaise with landlords and managing agents to resolve accommodation-related problems. Support senior managers in contract and performance management of accommodation providers, analyzing contract performance data and complaints. Act as a contact for landlords with established tenancies facing difficulties and negotiate to resolve issues and sustain tenancies. Encourage landlords to develop good property management and standards. Stay informed on legislation and policy related to temporary accommodation supply and use, including housing benefit legislation. Ensure value for money is considered in all decisions and recommendations. Respond promptly to enquiries and complaints from temporary accommodation clients and attend court cases as required. Maintain accurate service records to comply with reporting arrangements and provide management with performance information. Develop and maintain positive relationships with clients, residents, council officers, housing providers, and other stakeholders to achieve high customer satisfaction. Ensure health and safety responsibilities are met by attending relevant training and complying with health and safety policies. Person Specification Demonstrate understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. Essential: Grade C or above in GCSE Maths and English or equivalent qualifications. Desirable: Qualified to undertake property inspection under the Housing Health and Safety Rating System or ability to obtain qualification. Experience of procurement and contract management, including addressing under-performance (Desirable). Understanding of the private rented sector and issues related to accommodation acquisition, security of tenure, health and safety, housing standards, and housing benefit regulations (Essential). Experience working with private landlords and lettings agents (Desirable). Experience working in a social/private sector housing environment or related field (Essential). Good verbal and written communication skills, including negotiation with accommodation providers and writing reports and procedures in plain English (Essential). Experience communicating effectively to customers and at all organizational levels (Essential). Ability to relate Department s objectives and policies to service and communicate them concisely to colleagues, customers, and partners (Essential). Ability to manage a varied workload and provide high-quality work with limited supervision (Essential). Ability to take responsibility for personal and team performance in delivering a customer-focused service (Essential). Ability to assess and communicate service issues, identify and cost appropriate responses and solutions (Essential). Commitment to equalities issues and understanding of their relevance to the Procurement and Contract Management Team and diverse customer needs (Essential). DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contractor
Procurement And Contract Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 20.86 per hour Job Ref: (phone number removed)x Responsibilities Support the Procurement and Contract Management Team Managers in enhancing the development, efficiency, and success of the Temporary Accommodation and Resettlement department. Commission, procure, and manage the supply of accommodation, including temporary accommodation, direct lets, and private rented sector accommodation. Ensure effective supply of accommodation for households in housing need and provide effective contract monitoring. Contribute to ad hoc accommodation-related projects, property decant programs, and new contract development. Assist with the management of accommodation units within the Council s private leasing portfolio. Develop and deliver strategies, policies, and programs to manage accommodation for homeless cases, focusing on reducing usage and promoting value for money. Successfully tender, evaluate, and let contracts to providers, ensuring quality, value for money, and compliance with financial regulations and legal requirements. Develop and maintain relationships with private sector landlords, managing and letting agents, and owners of empty properties to secure privately rented properties for households in need. Carry out property inspections to assess suitability for housing needs, investigate disrepair complaints, and take property inventories. Collect, analyze, and act upon demand and supply data, performance, and financial information to shape commissioning decisions and manage service problems. Review, monitor, and evaluate the performance of accommodation-related projects, contracts, and service level agreements, addressing under-performance and service failures. Ensure systems are in place for effective move-on from emergency accommodation to minimize high-cost placements and subsidy loss. Interpret and assess customer needs, prepare forecasts and supply plans, and identify trends in accommodation needs. Assess and authorize payments related to the accommodation portfolio and work with finance teams to monitor and evaluate the accommodation budget. Promote the Council s procurement options at landlord forums, trade events, and one-to-one meetings. Manage property and tenancy aspects for properties under direct Council management and liaise with landlords, agents, tenants, and contractors. Actively liaise with landlords and managing agents to resolve accommodation-related problems. Support senior managers in contract and performance management of accommodation providers, analyzing contract performance data and complaints. Act as a contact for landlords with established tenancies facing difficulties and negotiate to resolve issues and sustain tenancies. Encourage landlords to develop good property management and standards. Stay informed on legislation and policy related to temporary accommodation supply and use, including housing benefit legislation. Ensure value for money is considered in all decisions and recommendations. Respond promptly to enquiries and complaints from temporary accommodation clients and attend court cases as required. Maintain accurate service records to comply with reporting arrangements and provide management with performance information. Develop and maintain positive relationships with clients, residents, council officers, housing providers, and other stakeholders to achieve high customer satisfaction. Ensure health and safety responsibilities are met by attending relevant training and complying with health and safety policies. Person Specification Demonstrate understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. Essential: Grade C or above in GCSE Maths and English or equivalent qualifications. Desirable: Qualified to undertake property inspection under the Housing Health and Safety Rating System or ability to obtain qualification. Experience of procurement and contract management, including addressing under-performance (Desirable). Understanding of the private rented sector and issues related to accommodation acquisition, security of tenure, health and safety, housing standards, and housing benefit regulations (Essential). Experience working with private landlords and lettings agents (Desirable). Experience working in a social/private sector housing environment or related field (Essential). Good verbal and written communication skills, including negotiation with accommodation providers and writing reports and procedures in plain English (Essential). Experience communicating effectively to customers and at all organizational levels (Essential). Ability to relate Department s objectives and policies to service and communicate them concisely to colleagues, customers, and partners (Essential). Ability to manage a varied workload and provide high-quality work with limited supervision (Essential). Ability to take responsibility for personal and team performance in delivering a customer-focused service (Essential). Ability to assess and communicate service issues, identify and cost appropriate responses and solutions (Essential). Commitment to equalities issues and understanding of their relevance to the Procurement and Contract Management Team and diverse customer needs (Essential). DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
A prominent Housing and Care organisation in London that provides great services and support to their residents are looking to bring in a Senior Finance Officer - Accounts Receivable. They will be joining their supportive team environment to make a real impact in the organisation. The company values the care they provide for their customers, including dedicated and specialist services. They are looking for someone from a charity, not for profit or social housing background to manage and maintain their sales ledger function and lead on Accounts Receivable. Responsibilities: Sales Ledger Management and Credit Control Overseeing financial transactions related to income Oversee and lead on invoicing procedures and ensuring accurate billing Reconcile Sales Ledger and allocate direct collections Monitor outstanding balance and look at prompt payment options Monthly bank reconciliations, looking at accurate transaction records Requirements: Proven experience in sales ledger management from a housing, care or charity background Strong numerical and analytical skills, happy to be hands on and has used various finance packages Ability to communicate with a range of stakeholders and prioritize tasks where required Solutions focussed with the ability to manage a team and work independently This role is critical for the organisation so if you are interested in this position, please do apply ASAP as it is moving fast.
Sep 01, 2025
Contractor
A prominent Housing and Care organisation in London that provides great services and support to their residents are looking to bring in a Senior Finance Officer - Accounts Receivable. They will be joining their supportive team environment to make a real impact in the organisation. The company values the care they provide for their customers, including dedicated and specialist services. They are looking for someone from a charity, not for profit or social housing background to manage and maintain their sales ledger function and lead on Accounts Receivable. Responsibilities: Sales Ledger Management and Credit Control Overseeing financial transactions related to income Oversee and lead on invoicing procedures and ensuring accurate billing Reconcile Sales Ledger and allocate direct collections Monitor outstanding balance and look at prompt payment options Monthly bank reconciliations, looking at accurate transaction records Requirements: Proven experience in sales ledger management from a housing, care or charity background Strong numerical and analytical skills, happy to be hands on and has used various finance packages Ability to communicate with a range of stakeholders and prioritize tasks where required Solutions focussed with the ability to manage a team and work independently This role is critical for the organisation so if you are interested in this position, please do apply ASAP as it is moving fast.
We re looking for a Trainee Recruitment Consultant to join us in our office in Birmingham City Centre. Are you seeking a career change with a company that will offer you training and support, regardless of your background? Well, we re looking for hardworking individuals who have the resilience and patience to build a new career. We re on a journey to become the leading social housing recruitment agency in Birmingham. We have recently moved in to a new, 120-person office and we re hiring the next generation of Recruitment Consultants to join us in this exciting chapter - and you could be one of them. You'll need to be ready to buckle down and fully commit to the role. Some days are fun, and some days are challenging, but if you re tenacious and self-motivated with the ability to handle pressure, we ll support you every step of the way to help you reach your goals and make some serious money. You'll have training each week from our in-house Learning and Development Manager, receiving in excess of 65 hours coaching over a 12-week programme. This includes: - 7+ hours video training across 20+ modules - 3 x 60-90 minutes classroom training and group coaching sessions per week - Weekly bespoke individual coaching sessions at desk - Weekly practical tasks and exercises to practice and embed the new skills you're learning You'll also have access to your own mentor, mental health support, uncapped commission and the opportunity to attend annual company holidays and incentives; last year we went to Dubai and this year we're going to Ibiza! This is a full-time role where you'll be working Monday - Friday, from 8am - 5pm. Who are we? We re an award-winning Recruitment agency based in Birmingham that works with some of the biggest public sector companies in the UK. In 2024 we were shortlisted for 5 more awards: - Fast growth business of the year - Medium sized business of the year - Best in-house training - FINALIST - Best public/third sector recruitment agency - Most effective back-office operation We re a down to earth team of 50 where everyone's viewed as equal. We have an open-door policy and everyone's voice matters. We also like to have a little fun along the way. As a Trainee Recruitment Consultant, you ll get: Industry leading training & development Access to an unrivalled 12-week training programme with our Learning and Development team, plus ongoing support & training from external trainers Uncapped commission Earn what you deserve with one of the best commission structures in the industry and get a pay rise after 9 months - £1000 bonus if you pass your career review first time Career progression Clear pathways to Senior Consultant, Team Leader, and even Director Dedication to D&I Access to our Social Value Officer and paid volunteer days Perks & incentives Annual company holidays, lunch clubs, and regular team events Wellbeing support - Access to our mental health support, employee assistance programme and financial planning support Hybrid & flexible working after 9 months Work around your lifestyle with flexitime and working from home options Collaborative culture Be part of a growing, supportive team that celebrates success and values every voice These are the skills we re looking for in a Trainee Recruitment Consultant: Great sales skills and the ability to influence Exceptional customer service skills with the ability to build rapport Professional telephone manner Must be highly organised Dedication and the ability to prioritise Resilience and able to handle pressure As a Trainee Recruitment Consultant, you ll be: Working in a fast-paced, sales environment Dealing with a high volume of telephone calls - cold-calling candidates and clients Generating sales leads Building relationships with candidates and clients Researching your market and learning about your sector to become a specialist Using recruitment tools to source candidates and fill vacancies Conducting business development calls to attract new business from clients Interviewing candidates for roles Working towards targets and daily KPI s The base salary for this role is £26,000, with a pay rise after 9 months and the ability to earn up to £10,000 commission in your first year. Are you ready for a challenge? Apply today!
Sep 01, 2025
Full time
We re looking for a Trainee Recruitment Consultant to join us in our office in Birmingham City Centre. Are you seeking a career change with a company that will offer you training and support, regardless of your background? Well, we re looking for hardworking individuals who have the resilience and patience to build a new career. We re on a journey to become the leading social housing recruitment agency in Birmingham. We have recently moved in to a new, 120-person office and we re hiring the next generation of Recruitment Consultants to join us in this exciting chapter - and you could be one of them. You'll need to be ready to buckle down and fully commit to the role. Some days are fun, and some days are challenging, but if you re tenacious and self-motivated with the ability to handle pressure, we ll support you every step of the way to help you reach your goals and make some serious money. You'll have training each week from our in-house Learning and Development Manager, receiving in excess of 65 hours coaching over a 12-week programme. This includes: - 7+ hours video training across 20+ modules - 3 x 60-90 minutes classroom training and group coaching sessions per week - Weekly bespoke individual coaching sessions at desk - Weekly practical tasks and exercises to practice and embed the new skills you're learning You'll also have access to your own mentor, mental health support, uncapped commission and the opportunity to attend annual company holidays and incentives; last year we went to Dubai and this year we're going to Ibiza! This is a full-time role where you'll be working Monday - Friday, from 8am - 5pm. Who are we? We re an award-winning Recruitment agency based in Birmingham that works with some of the biggest public sector companies in the UK. In 2024 we were shortlisted for 5 more awards: - Fast growth business of the year - Medium sized business of the year - Best in-house training - FINALIST - Best public/third sector recruitment agency - Most effective back-office operation We re a down to earth team of 50 where everyone's viewed as equal. We have an open-door policy and everyone's voice matters. We also like to have a little fun along the way. As a Trainee Recruitment Consultant, you ll get: Industry leading training & development Access to an unrivalled 12-week training programme with our Learning and Development team, plus ongoing support & training from external trainers Uncapped commission Earn what you deserve with one of the best commission structures in the industry and get a pay rise after 9 months - £1000 bonus if you pass your career review first time Career progression Clear pathways to Senior Consultant, Team Leader, and even Director Dedication to D&I Access to our Social Value Officer and paid volunteer days Perks & incentives Annual company holidays, lunch clubs, and regular team events Wellbeing support - Access to our mental health support, employee assistance programme and financial planning support Hybrid & flexible working after 9 months Work around your lifestyle with flexitime and working from home options Collaborative culture Be part of a growing, supportive team that celebrates success and values every voice These are the skills we re looking for in a Trainee Recruitment Consultant: Great sales skills and the ability to influence Exceptional customer service skills with the ability to build rapport Professional telephone manner Must be highly organised Dedication and the ability to prioritise Resilience and able to handle pressure As a Trainee Recruitment Consultant, you ll be: Working in a fast-paced, sales environment Dealing with a high volume of telephone calls - cold-calling candidates and clients Generating sales leads Building relationships with candidates and clients Researching your market and learning about your sector to become a specialist Using recruitment tools to source candidates and fill vacancies Conducting business development calls to attract new business from clients Interviewing candidates for roles Working towards targets and daily KPI s The base salary for this role is £26,000, with a pay rise after 9 months and the ability to earn up to £10,000 commission in your first year. Are you ready for a challenge? Apply today!
Eager to step into a Team Leader role that combines management and frontline impact? An Essex-based local authority is seeking a Housing Options Team Leader on an initial 6-month contract, with the possibility of extension. The role: Lead and manage a team of 5 Housing Options Officers Oversee homelessness assessments, housing advice, and statutory duties Provide guidance on complex cases and ensure consistent, high-quality service Monitor team performance and drive service improvements Office attendance required 2 days per week, with flexibility on other days What you'll need: Experience managing or supervising Housing Options Officers Strong knowledge of homelessness legislation (Housing Act 1996, Homelessness Reduction Act 2017) Ability to handle complex housing cases and support frontline staff This is a fantastic opportunity to step into a senior role, shape service delivery, and make a difference in the community. Interested? Send your CV to (url removed)
Sep 01, 2025
Contractor
Eager to step into a Team Leader role that combines management and frontline impact? An Essex-based local authority is seeking a Housing Options Team Leader on an initial 6-month contract, with the possibility of extension. The role: Lead and manage a team of 5 Housing Options Officers Oversee homelessness assessments, housing advice, and statutory duties Provide guidance on complex cases and ensure consistent, high-quality service Monitor team performance and drive service improvements Office attendance required 2 days per week, with flexibility on other days What you'll need: Experience managing or supervising Housing Options Officers Strong knowledge of homelessness legislation (Housing Act 1996, Homelessness Reduction Act 2017) Ability to handle complex housing cases and support frontline staff This is a fantastic opportunity to step into a senior role, shape service delivery, and make a difference in the community. Interested? Send your CV to (url removed)
