We are seeking an experienced Italian Speaking Travel Consultant to join a fabulous travel company working remotely (UK only). This is an exciting role for an exciting Italian speaking travel designer who has organised travel across Italy to USA clients, with strong itinerary design and customer service skills. Italian Speaking Travel Consultant Duties: Customising luxury travel itineraries, breaks and tours across Italy for a primarily US-based clientele. Delivering an exceptional, end-to-end customer experience with a strong focus on personalisation, responsiveness, and attention to detail. Consulting with clients to understand their travel preferences, budgets, and expectations, and turning those into unforgettable Italy based travel experience. Using expert knowledge of Italian destinations, culture, and logistics to craft unique, immersive travel itineraries including accommodations, transfers, private guides, exclusive experiences, and dining recommendations. Handling all elements of the booking process, including proposal writing, pricing, confirmations, amendments, and documentation. Liaising with suppliers and partners across Italy to ensure services are delivered as promised and maintaining strong local relationships. Staying up to date with travel trends, new experiences, hotel openings, and seasonal events throughout Italy. Italian Speaking Travel Consultant - Essential Requirements : Must have strong knowledge of designing private, customised itineraries for US clients coming to Italy. FLUENT in writing and speaking Italian & English. The Italian Speaking Travel Consultant role is remote-based however the successful candidate will be required to come to team meetings in Italy once or twice per year. Must have residency/work permit to work in the UK. Autonomous & high energy Can price itineraries quickly and accurately. Can work on different systems and can adapt to new technologies quickly Not afraid to pick up the phone and speak to clients nor is afraid to ask for the business Able to propose creative activities and solutions for clients.
Sep 04, 2025
Full time
We are seeking an experienced Italian Speaking Travel Consultant to join a fabulous travel company working remotely (UK only). This is an exciting role for an exciting Italian speaking travel designer who has organised travel across Italy to USA clients, with strong itinerary design and customer service skills. Italian Speaking Travel Consultant Duties: Customising luxury travel itineraries, breaks and tours across Italy for a primarily US-based clientele. Delivering an exceptional, end-to-end customer experience with a strong focus on personalisation, responsiveness, and attention to detail. Consulting with clients to understand their travel preferences, budgets, and expectations, and turning those into unforgettable Italy based travel experience. Using expert knowledge of Italian destinations, culture, and logistics to craft unique, immersive travel itineraries including accommodations, transfers, private guides, exclusive experiences, and dining recommendations. Handling all elements of the booking process, including proposal writing, pricing, confirmations, amendments, and documentation. Liaising with suppliers and partners across Italy to ensure services are delivered as promised and maintaining strong local relationships. Staying up to date with travel trends, new experiences, hotel openings, and seasonal events throughout Italy. Italian Speaking Travel Consultant - Essential Requirements : Must have strong knowledge of designing private, customised itineraries for US clients coming to Italy. FLUENT in writing and speaking Italian & English. The Italian Speaking Travel Consultant role is remote-based however the successful candidate will be required to come to team meetings in Italy once or twice per year. Must have residency/work permit to work in the UK. Autonomous & high energy Can price itineraries quickly and accurately. Can work on different systems and can adapt to new technologies quickly Not afraid to pick up the phone and speak to clients nor is afraid to ask for the business Able to propose creative activities and solutions for clients.
We are seeking an experienced Italian Speaking Travel Consultant to join a fabulous travel company working remotely (UK only). This is an exciting role for an exciting Italian speaking travel designer who has organised travel across Italy to USA clients, with strong itinerary design and customer service skills. Italian Speaking Travel Consultant Duties: Customising luxury travel itineraries, breaks and tours across Italy for a primarily US-based clientele. Delivering an exceptional, end-to-end customer experience with a strong focus on personalisation, responsiveness, and attention to detail. Consulting with clients to understand their travel preferences, budgets, and expectations, and turning those into unforgettable Italy based travel experience. Using expert knowledge of Italian destinations, culture, and logistics to craft unique, immersive travel itineraries including accommodations, transfers, private guides, exclusive experiences, and dining recommendations. Handling all elements of the booking process, including proposal writing, pricing, confirmations, amendments, and documentation. Liaising with suppliers and partners across Italy to ensure services are delivered as promised and maintaining strong local relationships. Staying up to date with travel trends, new experiences, hotel openings, and seasonal events throughout Italy. Italian Speaking Travel Consultant - Essential Requirements : Must have strong knowledge of designing private, customised itineraries for US clients coming to Italy. FLUENT in writing and speaking Italian & English. The Italian Speaking Travel Consultant role is remote-based however the successful candidate will be required to come to team meetings in Italy once or twice per year. Must have residency/work permit to work in the UK. Autonomous & high energy Can price itineraries quickly and accurately. Can work on different systems and can adapt to new technologies quickly Not afraid to pick up the phone and speak to clients nor is afraid to ask for the business Able to propose creative activities and solutions for clients.
Sep 03, 2025
Full time
We are seeking an experienced Italian Speaking Travel Consultant to join a fabulous travel company working remotely (UK only). This is an exciting role for an exciting Italian speaking travel designer who has organised travel across Italy to USA clients, with strong itinerary design and customer service skills. Italian Speaking Travel Consultant Duties: Customising luxury travel itineraries, breaks and tours across Italy for a primarily US-based clientele. Delivering an exceptional, end-to-end customer experience with a strong focus on personalisation, responsiveness, and attention to detail. Consulting with clients to understand their travel preferences, budgets, and expectations, and turning those into unforgettable Italy based travel experience. Using expert knowledge of Italian destinations, culture, and logistics to craft unique, immersive travel itineraries including accommodations, transfers, private guides, exclusive experiences, and dining recommendations. Handling all elements of the booking process, including proposal writing, pricing, confirmations, amendments, and documentation. Liaising with suppliers and partners across Italy to ensure services are delivered as promised and maintaining strong local relationships. Staying up to date with travel trends, new experiences, hotel openings, and seasonal events throughout Italy. Italian Speaking Travel Consultant - Essential Requirements : Must have strong knowledge of designing private, customised itineraries for US clients coming to Italy. FLUENT in writing and speaking Italian & English. The Italian Speaking Travel Consultant role is remote-based however the successful candidate will be required to come to team meetings in Italy once or twice per year. Must have residency/work permit to work in the UK. Autonomous & high energy Can price itineraries quickly and accurately. Can work on different systems and can adapt to new technologies quickly Not afraid to pick up the phone and speak to clients nor is afraid to ask for the business Able to propose creative activities and solutions for clients.
Travel Customer Experience Consultant Base Salary 32,000 + Great Benefits Hybrid - Central London Our client is a luxury niche tour operator who specialise in escorted tours for an affluent and discerning clientele. Due to expansion, they are now seeking a Travel Customer Experience Consultant to join the team. This role is working within the Customer Experience team in conjunction with the sales and product teams. Previous travel experience is required in a similar role handing complaintes is essential. The role is offered on a hybrid basis working Monday to Friday, 9-5.30 with no weekends. Travel Customer Experience Consultant Responsibilities: Maintain communication with overseas agents and suppliers and follow defined procedures to ensure availability of current information Conduct pre-departure checks and provide accurate documents to customers within agreed timescales Support Tour Managers Respond to information relating to issues in an appropriate and timely manner Process cancellations and seek to keep supplier cancellation costs to a minimum Obtain missing booking information from customers to finalise arrangements quickly and efficiently Monitor and act on FCO advice Provide accurate information in the form of written & verbal communication Handle all in-coming calls, e-mails and written enquiries and allocate / action Travel Customer Experience Consultant Experience Required Exceptional customer service skills gained within the travel industry in a similar role dealimng with compaints A high standard of verbal and written communication skills A professional and friendly manner. Approachable to both colleagues and customers Ability to relate to our experienced and discerning travellers Ability to work unsupervised, individually and as part of a team Self-motivated and good at planning and organising own time without supervision, whilst able to meet deadlines and targets Flexible and adaptable to changing priorities Travel Customer Experience Consultant Salary and Benefits Base Salary of 32,000 Hybrid working 22 days annual leave + 8 bank holidays Workplace pension Career progression Travel discounts and fam trips To apply for this Travel Customer Care Consultant role, please forward and a member of the team will be in touch to discuss the role and company.
Sep 01, 2025
Full time
Travel Customer Experience Consultant Base Salary 32,000 + Great Benefits Hybrid - Central London Our client is a luxury niche tour operator who specialise in escorted tours for an affluent and discerning clientele. Due to expansion, they are now seeking a Travel Customer Experience Consultant to join the team. This role is working within the Customer Experience team in conjunction with the sales and product teams. Previous travel experience is required in a similar role handing complaintes is essential. The role is offered on a hybrid basis working Monday to Friday, 9-5.30 with no weekends. Travel Customer Experience Consultant Responsibilities: Maintain communication with overseas agents and suppliers and follow defined procedures to ensure availability of current information Conduct pre-departure checks and provide accurate documents to customers within agreed timescales Support Tour Managers Respond to information relating to issues in an appropriate and timely manner Process cancellations and seek to keep supplier cancellation costs to a minimum Obtain missing booking information from customers to finalise arrangements quickly and efficiently Monitor and act on FCO advice Provide accurate information in the form of written & verbal communication Handle all in-coming calls, e-mails and written enquiries and allocate / action Travel Customer Experience Consultant Experience Required Exceptional customer service skills gained within the travel industry in a similar role dealimng with compaints A high standard of verbal and written communication skills A professional and friendly manner. Approachable to both colleagues and customers Ability to relate to our experienced and discerning travellers Ability to work unsupervised, individually and as part of a team Self-motivated and good at planning and organising own time without supervision, whilst able to meet deadlines and targets Flexible and adaptable to changing priorities Travel Customer Experience Consultant Salary and Benefits Base Salary of 32,000 Hybrid working 22 days annual leave + 8 bank holidays Workplace pension Career progression Travel discounts and fam trips To apply for this Travel Customer Care Consultant role, please forward and a member of the team will be in touch to discuss the role and company.
Travel After Sales Consultant Base Salary to 32,000 + Great Benefits Hybrid - Central London Our client is a luxury niche tour operator who specialise in escorted tours for an affluent and discerning clientele. Due to growth, they are now seeking a Travel After Sales Consultant to join the team. This is a pivotal role handling all post sales enquiries managing all post booking interactions, providing support to clients during their travels as well as resolving any complaints delivering exceptional customer service. Previous travel experience is required in a similar role providing after sales support, customer services and resolving complaints is essential. The role is offered on a hybrid basis working Monday to Friday, 9-5.30 with no weekends. Travel After Sales Consultant Responsibilities: Manage all customer interactions post sales ensuring a smooth personalised experience Serving as the main point of contact for the client Resolving any issues that arise whilst customers are on tour, liaising with supplier's and guides Handle any post travel feedback and complaints Travel After Sales Consultant Experience Required Exceptional customer service skills gained within the travel industry in a similar role dealing with post booking enquiries Experience in dealing with complaints with empathy aiming for high satisfaction and client retention A high standard of verbal and written communication skills A professional and friendly manner. Ability to relate to experienced and discerning travellers Ability to work unsupervised, individually and as part of a team Travel After Sales Consultant Salary and Benefits Base Salary of 32,000 based on experience Hybrid working 23 days annual leave 8 bank holidays Career progression Access to exciting travel experiences Flexi time Birthday off In house social and well being team Free annual travel insurance 2 volunteer days per year To apply for this Travel After Sales Consultant role, please forward your CV and a member of the team will be in touch to discuss the role and company.
Sep 01, 2025
Full time
Travel After Sales Consultant Base Salary to 32,000 + Great Benefits Hybrid - Central London Our client is a luxury niche tour operator who specialise in escorted tours for an affluent and discerning clientele. Due to growth, they are now seeking a Travel After Sales Consultant to join the team. This is a pivotal role handling all post sales enquiries managing all post booking interactions, providing support to clients during their travels as well as resolving any complaints delivering exceptional customer service. Previous travel experience is required in a similar role providing after sales support, customer services and resolving complaints is essential. The role is offered on a hybrid basis working Monday to Friday, 9-5.30 with no weekends. Travel After Sales Consultant Responsibilities: Manage all customer interactions post sales ensuring a smooth personalised experience Serving as the main point of contact for the client Resolving any issues that arise whilst customers are on tour, liaising with supplier's and guides Handle any post travel feedback and complaints Travel After Sales Consultant Experience Required Exceptional customer service skills gained within the travel industry in a similar role dealing with post booking enquiries Experience in dealing with complaints with empathy aiming for high satisfaction and client retention A high standard of verbal and written communication skills A professional and friendly manner. Ability to relate to experienced and discerning travellers Ability to work unsupervised, individually and as part of a team Travel After Sales Consultant Salary and Benefits Base Salary of 32,000 based on experience Hybrid working 23 days annual leave 8 bank holidays Career progression Access to exciting travel experiences Flexi time Birthday off In house social and well being team Free annual travel insurance 2 volunteer days per year To apply for this Travel After Sales Consultant role, please forward your CV and a member of the team will be in touch to discuss the role and company.