27 jobs found

To undertake the proactive recruitment and engagement of the local community into appropriate learning opportunities. Undertake delivery of information, advice and guidance work to adults ensuring referral to appropriate support services as required. Undertake partnership working with employment services and other relevant agencies to ensure vacancy awareness and workforce development needs are known and shared Engage in appropriate capacity building of community and voluntary groups within the locality. Undertake a needs analysis of local communities working with other partners and providers. Liaise with designated FE Colleges within the Joint Working Partnership to ensure learners access appropriate courses in community settings and the provision of appropriate tutors. Gain appropriate learner feedback in order to monitor and improve the quality of provision. Support learners/placements/participants to ensure that personal learning goals are achieved Tracking individuals' progression as appropriate Ensure that all Management Information including enrolment, retention, attendance and achievement recording of all learners is collated and available in respect of contract requirements, inspections and all performance management targets and that appropriate income claims are completed on time. Work with the I Can Dudley team and partners to agree targets and service delivery to meet identified local needs. Engage in relevant marketing activities to ensure that the work of the I Can Dudley team is well known within the local area. Advise managers of potential development opportunities to ensure that the service remains responsive and proactive to the needs of local residents Work with partners from relevant services and agencies to ensure service delivery is effective and co-operative, value for money and does not duplicate or compete with other provision within the areas. Participate in supervision processes in support of personal development and ensure that relevant staff development needs are shared with Line Management. Undertake training as appropriate to meet any changes in standards or appropriate legal requirements as required. Able to be flexible to work daytimes, evenings and weekends as required Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Role overview ID: Entity: Vistry Services Region: Vistry Services Department: Strategic Land Contract Type: Permanent - Full Time Job Location: Brentwood, Essex Date Posted: 15.05.2025 We have an exciting opportunity for an Associate Project Director to join our team within Vistry Services Strategic Land, at our Brentwood office and on-site in Chelmsford. As our Associate Project Director, you will be responsible for the ongoing delivery of our flagship project at Beaulieu to completion, responsible for budget control, on-site infrastructure delivery and project management. Additionally, project lead for a number of smaller sites, as well as Technical/Development support for the wider Strategic Land team. The role will suit an experienced Technical/Construction/Development specialist with a history of successfully delivering complex consortium projects at scale, focused on the on-site technical/engineering delivery. This position will report to the Head of Technical. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality 5 GCSEs to include Maths and English Experience in the provision of strategic infrastructure History of delivery from land acquisition to adoption Experience of financial modelling and budget control An ability to prioritize and delegate as appropriate A general background knowledge in development, civil and project management Excellent knowledge of Section 38, 104 and 278 Adoption Agreements Procuring multi-utility packages and an understanding of statutory service wayleaves and easements An understanding of contract procurement under ICC and NEC forms of contract Excellent communication and project management Strong interpersonal skills to build relationships across all internal and external parties Highly organized, motivated and goal-orientated Full diving licence Desirable Degree in appropriate field Membership of a professional body Confident in their own abilities Can make informed decisions under pressure Ability to see opportunities to value engineer where opportunities arise Working knowledge of Health and Safety best practice Prince 2 Foundation/Practitioner More about the Associate Project Director role Project Lead for a flagship scheme with significant infrastructure delivery and oversight of 2 on-site Project Managers. The delivery of primary infrastructure to serve both internal and external land sales across our portfolio. Taking responsibility for and supporting the cost consultant and contract administrator and working with NEC and ICC forms of contract with a Principal Contractor. Manage, review and maintain the financial viability of each development and ensure technical budgets and cost to completes are forecast and robustly controlled, whilst liaising with the Financial Analysis team feeding into longer term budgets and forecasts. Lead and support a Vistry team where necessary in the delivery, maintenance and adoption of roads, drainage and open spaces. Programme, risk and opportunity registers and exit strategies are to be maintained in the agreed Strategic Land format for regular review. Ensure all contractual and legal requirements are logged, tracked and delivered for allocated developments. Secure pre and post start activities and planning conditions to be discharged via liaison with the Planning Team, Land Team and Local Planning Officer. Secure internal governance approval and ensure that all other necessary permissions have been applied for and secured to prevent delays occurring to start on site and project delivery. Work collaboratively with Vistry operating regions and other housebuilders, to enable their housebuilding delivery through efficient sitewide project management. Provide visibility across Vistry Group and operating Regions as to progress against target milestones. Manage consultant expenditure within the project budget. Show a strong team ethic within a multi-skilled Strategic Land team, demonstrating Vistry's core values of Integrity, Caring and Quality. Be an ambassador for Vistry and Strategic Land to our customers, subcontractors, statutory authorities and the general public. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation,â and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. Benefits Annual Leave Enjoy 28 days' holiday

This is a key role responsible for overseeing and managing the delivery and development of our Antifreeze programme. Alongside the daily management of staff and volunteers, this role is responsible for ensuring that the services provided are safe, best practice and compliant with all relevant policies and procedures. As we seek to grow and reach more people, this role will play a vital role in undertaking strategic reviews of all current services and informing new service delivery and design. This will be undertaken in partnership with other service leads and working closely with senior leadership colleagues. Please note: A requirement of the role is for the post-holder to be a practising Christian in accordance with the Equality Act 2010 Main duties: Oversight and delivery of all programme activities relating to Antifreeze including drop ins, one-to-one support, street outreach and faith-based activities. Establish and drive the overall strategic vision for the service in line with the operational plan and informed by the needs of the people the service exists for Lead the design and development of new services in line with client needs, resources, staffing and the strategic purpose of the team. Hold direct budget responsibility for day-to-day operations and in line with any specific funding requirements Be an active member of the Off the Fence leadership team Review and implement policies and procedures for safe service delivery Provide reports on key activity, outputs and impact in line with KPIs and other reporting requirements. Line manage the team of key workers, providing regular performance reviews, pastoral support and identifying training needs. Support with the recruitment and onboarding of new team members, including in-house training and supervision Ensuring that key workers have a good working knowledge of local services, referral routes, other agencies and when to highlight safeguarding concerns. Provide pastoral support for the team and volunteers in the service Lead Bible studies, prayer meetings for staff, volunteers and at external events as required Recruit, retain and manage volunteers in line with organisational policies and procedures Ensure safe and efficient delivery of services in line with health and safety, safeguarding, data protection and safe working practices. plan and maintain safe staffing ratios through effective resource allocation Design and delivery of projects/activities in line with fundraised income, including reporting and engaging with funders as required Build and establish key sector relationships across the city to enhance the team s reach and impact in the community Oversight and pastoral responsibility for the faith-based activities delivered for and with clients Build and establish relationships with other providers who can meet the needs of our clients e.g. local health teams. Contribute to wider profile-raising activities of Off the Fence Review and implement policies and procedures for safe service delivery Have responsibility for the safe processing and storage of client data in line with data protection regulations and policies, including CRM. Regularly review the effectiveness, safety and efficiency of all services including drop-ins, one-to-one support and street outreach. Active membership of and attendance at local forums, groups and networks Key attributes and experience required for the role: Proven experience in managing frontline services and staff teams (minimum 3 years in a supervisory/management role) Experience of delivering services in the housing and homelessness sector Strong knowledge of the legal and statutory framework for housing, benefits, employment. Ideally, knowledge of local services and support agencies. A passion for seeing people thrive and lives transformed practically, emotionally and spiritually Strong alignment with the vision of Off the Fence, and a commitment to our organisational focus Strong understanding and application of safeguarding, data protection and health and safety policy. Experience in service design, service improvement and project management Experience in supporting people with complex and multiple needs, including substance abuse and severe mental health. Excellent organisational and time management skills High level of integrity, professionalism and confidentiality Ability to interpret policies, legislation and data effectively Proficient in Microsoft Office, and experience of CRM management A requirement of the role is for the post-holder to be a practising Christian in accordance with the Equality Act 2010 Vision and values Off The Fence reaches out to break the cycle of poverty in Brighton & Hove, ensuring that no one is left behind. We believe in resisting poverty, empowering people, and restoring hope, and we work toward a future where social and spiritual poverty no longer exists. By 1997, Off The Fence became a registered charity, allowing us to expand and tackle poverty in a deeper way, through compassion, excellence, unity, integrity, and a Christ-like approach to supporting the most vulnerable. Poverty is complex it s not just about finances, but about housing, mental health, education, and belonging. To address these needs, Off The Fence now provides three core programmes, each offering a different form of practical and emotional support. As poverty in Brighton & Hove has increased, so has our commitment. At the heart of our work is a belief that every person deserves dignity, hope, and the opportunity to rebuild their life. The Antifreeze Programme exists to break the cycle of social and spiritual poverty amidst homelessness, providing tangible steps towards a permanent home and long-term stability. Since 1998, Antifreeze has been a safe and warm space for members, offering faith-based, practical support services that restore dignity and hope. At our Day Centre, we provide hygiene facilities (showers & laundry), medical drop-ins, and essential survival provisions to meet immediate needs. Through 1-to-1 sessions, we support members with housing applications, benefits, and financial stability, while goal-based workshops equip them with skills to attain permanent homes and ethical employment. Our discipleship sessions encourage an advanced understanding of the Christian faith, offering fellowship and spiritual growth. To address digital poverty, we offer computer access for job searches and reconnecting with loved ones. Beyond practical support, Antifreeze fosters healthy community relationships, improves mental health awareness, and helps members move toward ethical employment, reduced reliance on substances, and a forever home. As a Christian organisation we seek to live and work by our values: Christ-like : we desire the best for others (Col 1:27, 1 John 3:16) Excellence : we aim for outstanding quality (1 Cor 12:31, Phil 4:8) Unity: we achieve more together (Ps 133, Eph 4:3) Compassion: we care for those who are suffering (Col 3:12, Matt 9:35) Integrity: we do what is right (Prov 10:9, Titus 2:7-8) Working at Off the Fence We are a small but highly dedicated team, passionate about seeing transformation across Brighton and Hove. Off the Fence employees are entitled to: - 25 days annual leave (pro rata) plus bank holidays, with extra days added for long service - Up to 5 days of mission leave (pro rata) - 7% employer pension contributions Notes for applicants If you re applying for this role, we ask that you submit your CV and a cover letter. In your cover letter please outline how your skills and experience align with the requirements of this role, as well as explaining why you want to be a part of Off the Fence.

Role purpose Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans. The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc. The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager. The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind s policies and procedures. Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work. Key Responsibilities Triage, onboard and support a caseload of 15-20 individuals Triage and support individuals dropping into the service for household / cost of living crisis support Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations) Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals behalf Complete emergency applications and grant applications Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management Provide housing, general money and debt management advice Provide information on employment opportunities and training support for clients Where appropriate, source warm goods for those in need Engage in outreach within the borough to encourage referrals and promote the service Signpost to other relevant services in the borough, or further afield Attend training, forums and meetings to ensure knowledge remains relevant and up to date Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally Provide updates and feedback to the broader teams Engage in multi-disciplinary meetings, both internally and externally Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure Record the results of outcome assessments and satisfaction surveys on the Views databases Work in line with triage procedures and use the referral process when referring cases to external organisations Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities Follow Hammersmith, Fulham, Ealing, and Hounslow Mind s organisational policies and guidelines Undertake additional duties that may reasonably be required to fulfil the objectives of the post Person Specification Knowledge and Experience Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams) Knowledge and understanding of mental health problems, and mental health services Experience of delivering advice and information Experience of managing complex cases and autonomously managing a caseload Experience of working with multiple agencies and attending multi-disciplinary meetings Experience of delivering desired outcomes in a timely manner Up to date knowledge and experience of safeguarding adults Understanding of the importance of monitoring and evaluation, and the ability to keep records Experience with de-escalation, recognising and mitigating risks Experience of working with challenging behaviour Listening to clients and encouraging positive steps towards self-management of crisis and recovery Skills and Abilities Relevant and up to date knowledge of welfare benefits, housing and social care Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing Excellent listening and liaison skills Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports) Ability to liaise with a range of people individuals with support needs, carers, and a range of different professionals Ability to remain calm in challenging situations and reinforce boundaries Ability to support people to manage difficult feelings, and communicate their needs effectively Knowledge of best practice for lone working, data protection and safeguarding adults Willingness to undertake training related to housing and welfare benefit A team player Ability to work on your own initiative Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders Strong organisation and administrative skills The drive to motivate self and others to achieve positive outcomes Flexibility in overall approach to work Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies Strong sense of self, and ability to set and maintain boundaries Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice Ability to plan and prioritise your own workload Desirable Lived experience of mental health problems, and of using mental health services

A fantastic opportunity has arisen for a Head of Finance with a global organisation, on a full-time, 2-year FTC basis. As Head of Finance, you will lead on strategic financial planning and financial day to day management to advance the charity s business model, financial sustainability and growth. Please note, there is hybrid working in place with this organisation with 2 days per week required in their London office. As Head of Finance, you will: - Lead on strategic financial planning and financial management to advance the organisation s business model, financial sustainability, and growth through long-range financial projection and planning, maximisation of income, and strong financial reporting - Ensure that financial planning feeds into the organisation s work planning process and supports the strategic objectives of the organisation - Develop and maintain effective financial functions including budgeting, forecasting, production of quarterly management accounts, preparation of annual statutory accounts, and preparation of financial reports to funders, potential funders, and the Board of Trustees - Manage compliance with UK and overseas legal, statutory accounting and regulatory requirements, including signing off on all statutory filings as required by the Charity Commission, Companies House, HMRC and the Pension Regulator - Work with the Development & Outreach Team, the Senior Finance & Grants Officer and the Senior Coordinator for Grants to oversee preparation of proposals and budgets for prospective grants The successful applicant will: - Have significant demonstrable experience in finance within the charity sector, in a similar role - Be ACA/ACCA/CCAB/CIMA fully qualified - Have up-to-date knowledge of relevant UK charity statutory requirements e.g., SORP, Charity Accounting, IFRS/IAS - Have significant all-round accounting, financial management, full grants cycle management, compliance, risk and financial sustainability experience, likely gained in an international charity, e.g. working in a multi-currency environment - Have proven experience of presenting and working with Boards and Finance Committees - Have excellent communication skills, both written and verbal If this sounds like you and you're keen to hear more, please do get in touch ASAP! Please note, only successful applicants will be contacted with further information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job Tittle: Housing Needs Operational Manager Location : London Borough of Harrow Employer : Pertemps Recruitment Partnership on behalf of the London Borough of Harrow Contract Type : Temporary, ongoing Hours : 36 hours per week Rate : 45.38 per hour (Umbrella PAYE) Work Arrangement: Hybrid working Overview of Housing Needs Operational Manager: Pertemps Recruitment Partnership is pleased to present an excellent opportunity for a dynamic and experienced Housing Needs Operational Manager to join the London Borough of Harrow. This pivotal role offers a competitive hourly rate of 45.38 (Umbrella PAYE), alongside access to high-quality training, career development support. We are seeking a proactive leader with a strong background in housing needs and homelessness services, ready to contribute to a growing and committed team. Please note that the successful candidate needs to have a valid driving licence, access to a car, and Business Insurance Key Responsibilities: Support residents in navigating housing options and managing their situations independently. Develop and share self-help tools across council platforms. Provide accurate housing advice via interviews, calls, outreach, and home visits. Ensure compliance with statutory duties under housing and care legislation. Oversee and review Personalised Housing Plans to prevent or relieve homelessness. Make timely decisions on homelessness cases and refer to relevant services as needed. Manage emergency accommodation placements and reduce temporary housing costs. Coordinate multi-agency efforts to move individuals from street homelessness into stable housing. Address legal challenges related to homelessness decisions and housing allocations. The successful candidate will demonstrate: In-depth knowledge of housing services, policy, legislation, and equality issues. Awareness of housing challenges at national, regional, and local levels. Sharp problem-solving skills and sound decision-making. Proven leadership experience in housing services and managing change. Ability to lead and motivate teams in a dynamic environment. Excellent organisational skills to handle competing priorities under pressure. A track record of continuous professional development and service improvement. Managerial-level experience supporting individuals in housing need. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)

Responsible to: Chief Executive Officer Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt Caseworkers, Energy Advisor. Hours: Full time 36 hours (there is some flexibility for the right candidate) Salary: £26,994 £28,922 dependent on experience Main Purpose of Job To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues. To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services. To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way. To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service. To ensure cover for Advice Session Supervisors when needed To provide training, guidance and support on client records, telephone channel and quality standards To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary. To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR s to drive the organisation towards excellence in quality. To be responsible for ensuring Debt technical supervision is in place and carry out continuous professional development activities and duties within the organisation. In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate To undertake regular team meetings in line with the organisation s quality expectations To undertake regular formal supervisions and review meetings Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best Encourage good teamwork and lines of communication between all staff and volunteers Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets. Research and Campaigns To ensure the advice team contribute to the development of social policy in line with our business plan To assist with social policy work as required by the organisation Management duties You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation s Business Plan and service-related KPIs. Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations Learning and professional development Keep up to date with legislation relevant to the role, trends, ideas and thinking Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer Identify own learning and development needs and plan to meet them. Administration Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required. Other Duties and Responsibilities Undertake advice work as required, including supporting contracts and projects outside of the generalist service. Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts. Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed. Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy. Develop and maintain effective admin systems and records relevant to the role. Act as key holder and open or close the building when necessary. Attend regular internal and external meetings relevant to the role and to services at outreach locations. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations. Identify own learning and development needs and take steps to address these. Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service. Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible. Demonstrate commitment to the aims and policies of the Citizens Advice service Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes. Attend relevant internal and external meetings as agreed with your line manager. Take personal responsibility for your own actions and for sorting out issues or problems that arise. Review and make recommendations for improvements to the service. Comply with all Citizens Advice information assurance guidelines. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service In addition you must be prepared to train up to do the following: Debt Advice giving Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use appropriate resources to find, interpret and communicate the relevant information to clients. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Ensure that all work conforms to the organisation s office manual and the Advice Quality standard / other funding requirements, as appropriate. Ensure that work reflects and supports the Citizens Advice service s equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control. Be a DRO approved intermediary.