Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 04, 2025
Full time
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Accounts Semi-Senior Job - North Birmingham - Interesting client base - Successful independent firm Your new company A new highly recommended opportunity. My clients are a well-established, growing independent firm with a very friendly and supportive team and an interesting client base. A new role has arisen within the team at Semi-Senior level with a focus on complex statutory accounts preparation work. Your new role Working within a specialist team within this firm who focus on growing entrepreneurial businesses within a specific sector, your role will involve accounts preparation to review level alongside preparing corporate tax returns. Clients within the portfolio will have varied considerations related to R&D, Patent box and SEIS schemes, which means you will get involved in interesting work related to this in conjunction with year-end compliance. What you'll need to succeed To be considered for this role, you will have gained experience preparing statutory accounts for SME businesses varying in complexity alongside corporate tax returns. Ideally, you will be ACCA or ACCA part qualified or close to achieving part-qualification, however, personality and experience will also be key. Knowledge/experience of R&D tax credit claims will be beneficial but not essential. You must be able to demonstrate good systems skills and communication skills alongside your accounting knowledge. What you'll get in return If you're looking to progress your career within a forward-thinking, successful firm, this role offers lots of potential for your future development. Staff benefit from flexible and hybrid working, comprehensive study support towards either ACA or ACCA and ongoing professional development. There are several staff socials and sporting activities across the year to further foster collaboration and reward the team. This is a firm who really care about staff well-being and job satisfaction and there is a positive and supportive working culture within the firm. Get in touch to find out more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sep 01, 2025
Full time
Accounts Semi-Senior Job - North Birmingham - Interesting client base - Successful independent firm Your new company A new highly recommended opportunity. My clients are a well-established, growing independent firm with a very friendly and supportive team and an interesting client base. A new role has arisen within the team at Semi-Senior level with a focus on complex statutory accounts preparation work. Your new role Working within a specialist team within this firm who focus on growing entrepreneurial businesses within a specific sector, your role will involve accounts preparation to review level alongside preparing corporate tax returns. Clients within the portfolio will have varied considerations related to R&D, Patent box and SEIS schemes, which means you will get involved in interesting work related to this in conjunction with year-end compliance. What you'll need to succeed To be considered for this role, you will have gained experience preparing statutory accounts for SME businesses varying in complexity alongside corporate tax returns. Ideally, you will be ACCA or ACCA part qualified or close to achieving part-qualification, however, personality and experience will also be key. Knowledge/experience of R&D tax credit claims will be beneficial but not essential. You must be able to demonstrate good systems skills and communication skills alongside your accounting knowledge. What you'll get in return If you're looking to progress your career within a forward-thinking, successful firm, this role offers lots of potential for your future development. Staff benefit from flexible and hybrid working, comprehensive study support towards either ACA or ACCA and ongoing professional development. There are several staff socials and sporting activities across the year to further foster collaboration and reward the team. This is a firm who really care about staff well-being and job satisfaction and there is a positive and supportive working culture within the firm. Get in touch to find out more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Tax Valuations Senior Manager at a specialist tax firm - no timesheets! Your new company At this high-profile specialist tax firm, the Valuations team works with a diverse range of clients across various sectors. Due to continued growth, they are looking for an experienced Manager or Senior Manager to join their Manchester or Birmingham office. Your new role You will be responsible for valuations, supporting tax-related transactions and compliance while collaborating with clients and intermediaries. Regardless of your experience level, you will receive strong support from leadership and a highly skilled team. What you'll need to succeed Ideally, you will have at least four years' experience (Manager) or six years' experience (Senior Manager) in tax, with exposure to valuations in practice or industry and hold a CTA and/or ACA qualification (preferred but not essential). Experience in preparing valuations for various purposes, such as tax-advantaged option plans, employment-related securities matters, Capital Gains Tax market value transactions, probate values, corporate reorganisations, etc. Familiar with a variety of valuation methodologies to accommodate differing share types and have good working knowledge/ experience of the key relevant areas of tax involved in Equity Reward and Valuations. What you'll get in return A generous benefits package including an All-Employee Share Reward Scheme. Hybrid working, work/life balance, high-quality work, strength in depth of experience across all areas of tax and no timesheets! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sep 01, 2025
Full time
Tax Valuations Senior Manager at a specialist tax firm - no timesheets! Your new company At this high-profile specialist tax firm, the Valuations team works with a diverse range of clients across various sectors. Due to continued growth, they are looking for an experienced Manager or Senior Manager to join their Manchester or Birmingham office. Your new role You will be responsible for valuations, supporting tax-related transactions and compliance while collaborating with clients and intermediaries. Regardless of your experience level, you will receive strong support from leadership and a highly skilled team. What you'll need to succeed Ideally, you will have at least four years' experience (Manager) or six years' experience (Senior Manager) in tax, with exposure to valuations in practice or industry and hold a CTA and/or ACA qualification (preferred but not essential). Experience in preparing valuations for various purposes, such as tax-advantaged option plans, employment-related securities matters, Capital Gains Tax market value transactions, probate values, corporate reorganisations, etc. Familiar with a variety of valuation methodologies to accommodate differing share types and have good working knowledge/ experience of the key relevant areas of tax involved in Equity Reward and Valuations. What you'll get in return A generous benefits package including an All-Employee Share Reward Scheme. Hybrid working, work/life balance, high-quality work, strength in depth of experience across all areas of tax and no timesheets! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Accounts Semi-Senior/ Senior opportunity - dynamic growing firm - North Birmingham Your new company A new opportunity has arisen to join the accounts team of a rapidly growing, modern, multi-office firm. Working in the firm's flagship offices, you will work with a mixed client base to assist them with accounts preparation work as part of a supportive and friendly team. You'll benefit from comprehensive training and will have clear opportunities to progress your career, both through support towards completion of professional qualifications and through development of your experience. Your new role Working with a portfolio of SME/ OMB businesses, you will prepare financial statements and tax returns, liaising regularly with clients - supporting them with queries and providing support with accounting software. You will use a range of accounting packages, including Iris, Sage, Xero and Quickbooks and you will be able to demonstrate a strong level of capability in using such software. Working collaboratively with colleagues in the team and with other teams, you will work flexibly and manage your workload effectively to achieve deadlines. What you'll need to succeed To be considered for this role, you must be confidently able to prepare statutory accounts from start to finish along with personal tax and corporate tax returns and will have gained solid experience within an accountancy practice working with sole traders, limited companies and partnership clients. You will ideally hold AAT, ACCA or ACA qualifications or will be progressing well with completion. Individuals who are qualified by experience with relevant practice experience will also be considered. What you'll get in return This is a fantastic opportunity for a confident Semi-Senior or experienced Accounts Senior to join a successful growing firm with clear ambition and exciting future plans. A wide range of benefits are on offer to employees and parking is available on-site. The role offers variety both in the client base and the day-to-day responsibilities and, if successful, you'll join a supportive and sociable team with approachable partners and senior staff. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sep 01, 2025
Full time
Accounts Semi-Senior/ Senior opportunity - dynamic growing firm - North Birmingham Your new company A new opportunity has arisen to join the accounts team of a rapidly growing, modern, multi-office firm. Working in the firm's flagship offices, you will work with a mixed client base to assist them with accounts preparation work as part of a supportive and friendly team. You'll benefit from comprehensive training and will have clear opportunities to progress your career, both through support towards completion of professional qualifications and through development of your experience. Your new role Working with a portfolio of SME/ OMB businesses, you will prepare financial statements and tax returns, liaising regularly with clients - supporting them with queries and providing support with accounting software. You will use a range of accounting packages, including Iris, Sage, Xero and Quickbooks and you will be able to demonstrate a strong level of capability in using such software. Working collaboratively with colleagues in the team and with other teams, you will work flexibly and manage your workload effectively to achieve deadlines. What you'll need to succeed To be considered for this role, you must be confidently able to prepare statutory accounts from start to finish along with personal tax and corporate tax returns and will have gained solid experience within an accountancy practice working with sole traders, limited companies and partnership clients. You will ideally hold AAT, ACCA or ACA qualifications or will be progressing well with completion. Individuals who are qualified by experience with relevant practice experience will also be considered. What you'll get in return This is a fantastic opportunity for a confident Semi-Senior or experienced Accounts Senior to join a successful growing firm with clear ambition and exciting future plans. A wide range of benefits are on offer to employees and parking is available on-site. The role offers variety both in the client base and the day-to-day responsibilities and, if successful, you'll join a supportive and sociable team with approachable partners and senior staff. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
