Director of Revenue Director of Revenue Full Time Kings Cross Competitive Salary DoE Bonus & Benefits At The Standard, we don't just run hotels-we create cultural hubs, social playgrounds, and unforgettable experiences. Our spaces buzz with energy, inclusivity, and creativity, and at the heart of it all. Our incredible team. We don't do cookie-cutter. We don't do scripts. We do personality, passion, and individuality. We believe that hotels should be more than just places to sleep-they should be destinations, experiences, and moments in time that guests remember long after they leave. That's why we challenge the status quo, bringing bold ideas, unconventional luxury, and immersive culture to everything we do. Whether it's a buzzing lobby, an unforgettable dining experience, or a rooftop that becomes the city's go-to spot, we create spaces that are as dynamic as the people who visit them. We're now on the lookout for a Director of Revenue who embodies our 'Anything but Standard' ethos. At The Standard, we celebrate individuality, diversity, and creativity. We believe in hiring people, not just CVs. If you're ready to shake up the hotel revenue game and be part of something truly unique, we'd love to meet you. Your role As our Director of Revenue , you will work in partnership with our General Manager, Senior Executive team and Corporate Revenue teams to oversee our Revenue function here at The Standard, London. As part of our senior Leadership team, you will oversee short, mid and long term revenue and pricing strategies, to ensure that our overall revenue and market share targets are achieved. You will assume overall responsibility for creating and driving our Revenue strategy across the hotel; from the production of our detailed day by day budget and annual plan, to our weekly forecast for the business. You'll review and set weekly and daily pricing strategies to ensure this aligns with our pace of demand and competitors, implementing yield management techniques to maximise sales and grow RGI. Over the longer term you will play a key role in defining our annual sales plan across all market segments in order to increase market share, average rate and RevPAR. A key aspect of your role will be the management of our inventory across all our distribution channels, making sure that these are optimised and managed accordingly. You will also work closely with our Sales and Marketing Directors to develop packages and specials which engage and excite our guests by offering something a little bit different and that is anything but Standard! The production of statistics and reporting will be an import part of your role as you will provide both our ownership, corporate team and hotel leadership with a range of weekly and monthly reports to support wider business decisions. This is not a 'Standard' Director of Revenue position so you will need to have miles and miles of personality and stamina, be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment and able to work equally well both independently and as part of a team. Do you have what it takes to be our Director of Revenue at The Standard, London? A minimum of 3+ years as a Director of Revenue ideally gained within a similar Lifestyle Hotel or large 4- or 5-star Hotel in London In addition to this, the ideal candidate will also Have a solid understanding and detailed knowledge of the London Hotel market along with current pricing and Revenue trends Be well versed in all areas of revenue management in order to forecast future business levels accurately, manage hotel inventory across all distribution channels and apply yield management techniques effectively Have prior experience of developing revenue budgets, pricing strategies and hotel sales plans combined with a creative 'blue sky' approach in developing bespoke sales and promotional activities that deliver true ROI. Solid commercial acumen with sound decision making skills Experience of producing a range of monthly revenue reports for both Corporate Office & Private Ownership. Ideally have experience working with the following systems: SynXis, IDeaS G3, Opera Cloud, LightHouse, STR, Agency 360 & Demand 360 Exceptional attention to detail with strong Administration and IT and Excel skills Fluency in English is essential for this role We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be a Director of Revenue at The Standard, London we'd love to hear from you. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Benefits Include Incentive Bonus Plan Meals on Duty Pension Scheme Life Assurance (4 x Annual Salary) Medical Assistance (including online GP and Physio) Business Travel Insurance (including personal cover for bolt on business trips) Employee Assistance Programme with Well-being service Discount platform including GYM Access to colleague rates worldwide at Hyatt Worldwide Travel Discounts via The Standard Advantage platform Employee & Family Rates across all Standard and Bunkhouse properties In-house Experience Programme F&B Discounts ranging from 25-50% Recruitment Referral Bonus up to £1,000 Tuition Aid Scheme & subsidised training Season Ticket Loan & Bike 2 Work Scheme Social Committee
Sep 04, 2025
Full time
Director of Revenue Director of Revenue Full Time Kings Cross Competitive Salary DoE Bonus & Benefits At The Standard, we don't just run hotels-we create cultural hubs, social playgrounds, and unforgettable experiences. Our spaces buzz with energy, inclusivity, and creativity, and at the heart of it all. Our incredible team. We don't do cookie-cutter. We don't do scripts. We do personality, passion, and individuality. We believe that hotels should be more than just places to sleep-they should be destinations, experiences, and moments in time that guests remember long after they leave. That's why we challenge the status quo, bringing bold ideas, unconventional luxury, and immersive culture to everything we do. Whether it's a buzzing lobby, an unforgettable dining experience, or a rooftop that becomes the city's go-to spot, we create spaces that are as dynamic as the people who visit them. We're now on the lookout for a Director of Revenue who embodies our 'Anything but Standard' ethos. At The Standard, we celebrate individuality, diversity, and creativity. We believe in hiring people, not just CVs. If you're ready to shake up the hotel revenue game and be part of something truly unique, we'd love to meet you. Your role As our Director of Revenue , you will work in partnership with our General Manager, Senior Executive team and Corporate Revenue teams to oversee our Revenue function here at The Standard, London. As part of our senior Leadership team, you will oversee short, mid and long term revenue and pricing strategies, to ensure that our overall revenue and market share targets are achieved. You will assume overall responsibility for creating and driving our Revenue strategy across the hotel; from the production of our detailed day by day budget and annual plan, to our weekly forecast for the business. You'll review and set weekly and daily pricing strategies to ensure this aligns with our pace of demand and competitors, implementing yield management techniques to maximise sales and grow RGI. Over the longer term you will play a key role in defining our annual sales plan across all market segments in order to increase market share, average rate and RevPAR. A key aspect of your role will be the management of our inventory across all our distribution channels, making sure that these are optimised and managed accordingly. You will also work closely with our Sales and Marketing Directors to develop packages and specials which engage and excite our guests by offering something a little bit different and that is anything but Standard! The production of statistics and reporting will be an import part of your role as you will provide both our ownership, corporate team and hotel leadership with a range of weekly and monthly reports to support wider business decisions. This is not a 'Standard' Director of Revenue position so you will need to have miles and miles of personality and stamina, be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment and able to work equally well both independently and as part of a team. Do you have what it takes to be our Director of Revenue at The Standard, London? A minimum of 3+ years as a Director of Revenue ideally gained within a similar Lifestyle Hotel or large 4- or 5-star Hotel in London In addition to this, the ideal candidate will also Have a solid understanding and detailed knowledge of the London Hotel market along with current pricing and Revenue trends Be well versed in all areas of revenue management in order to forecast future business levels accurately, manage hotel inventory across all distribution channels and apply yield management techniques effectively Have prior experience of developing revenue budgets, pricing strategies and hotel sales plans combined with a creative 'blue sky' approach in developing bespoke sales and promotional activities that deliver true ROI. Solid commercial acumen with sound decision making skills Experience of producing a range of monthly revenue reports for both Corporate Office & Private Ownership. Ideally have experience working with the following systems: SynXis, IDeaS G3, Opera Cloud, LightHouse, STR, Agency 360 & Demand 360 Exceptional attention to detail with strong Administration and IT and Excel skills Fluency in English is essential for this role We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be a Director of Revenue at The Standard, London we'd love to hear from you. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Benefits Include Incentive Bonus Plan Meals on Duty Pension Scheme Life Assurance (4 x Annual Salary) Medical Assistance (including online GP and Physio) Business Travel Insurance (including personal cover for bolt on business trips) Employee Assistance Programme with Well-being service Discount platform including GYM Access to colleague rates worldwide at Hyatt Worldwide Travel Discounts via The Standard Advantage platform Employee & Family Rates across all Standard and Bunkhouse properties In-house Experience Programme F&B Discounts ranging from 25-50% Recruitment Referral Bonus up to £1,000 Tuition Aid Scheme & subsidised training Season Ticket Loan & Bike 2 Work Scheme Social Committee
JOB: MAINTENANCE MANAGER LOCATION; BOURNEMOUTH SALARY 32,000 - 35,000 BENEFITS: Our client offers a wide range of employee benefits and personalised training and development plans to ensure that their team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, treats, birthday celebrations and staff social events, plus many more. We are recruiting a Maintenance Manager for an iconic hotel in Bournemouth. As a Maintenance Manager you will need to be organised, confident with a can-do attitude and have experience in property maintenance with a good attention to detail being able to work proactively across the Hotel. As a Maintenance Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties and expectations within the role are: Possess strong plumbing, basic electrics, portable appliance testing, decorating, and general property maintenance skills able to train others in these disciplines. Good understanding of compliance in hospitality and hotels, including risk assessments. Project management and supervising and coordinating work carried out by contractors. Liaise with Management Company on adopting best practice for day to day management. Checking that agreed work by staff or contractors has been completed satisfactorily and in compliance with Hotel standards. Follow up on any deficiencies To carry out timely repairs to all parts of the hotel/co-ordinate the repairs through a third party if deemed required. Respond to Housekeeping maintenance requests in a timely manner. Ensure reports, returns and any other documentation required is completed accurately and timeously. Be on call as and when required, and within scope of best practice to ensure the hotel maintains the services that guests and the business require. He role of Maintenance Manager is very important to being able to provide guests with a wonderful experience. If the position of Maintenance Manager is the opportunity that you are looking for please apply with your CV. Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union. From advertising vacancies, conducting candidate searches, selecting CVs, discussing vacancies and submitting details to clients through to interview preparation and at offer stage, Real Recruitment Solutions ensure that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the relevant duties required by the particular vacancy. Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations as laid out by the REC to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.
Sep 04, 2025
Full time
JOB: MAINTENANCE MANAGER LOCATION; BOURNEMOUTH SALARY 32,000 - 35,000 BENEFITS: Our client offers a wide range of employee benefits and personalised training and development plans to ensure that their team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, treats, birthday celebrations and staff social events, plus many more. We are recruiting a Maintenance Manager for an iconic hotel in Bournemouth. As a Maintenance Manager you will need to be organised, confident with a can-do attitude and have experience in property maintenance with a good attention to detail being able to work proactively across the Hotel. As a Maintenance Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties and expectations within the role are: Possess strong plumbing, basic electrics, portable appliance testing, decorating, and general property maintenance skills able to train others in these disciplines. Good understanding of compliance in hospitality and hotels, including risk assessments. Project management and supervising and coordinating work carried out by contractors. Liaise with Management Company on adopting best practice for day to day management. Checking that agreed work by staff or contractors has been completed satisfactorily and in compliance with Hotel standards. Follow up on any deficiencies To carry out timely repairs to all parts of the hotel/co-ordinate the repairs through a third party if deemed required. Respond to Housekeeping maintenance requests in a timely manner. Ensure reports, returns and any other documentation required is completed accurately and timeously. Be on call as and when required, and within scope of best practice to ensure the hotel maintains the services that guests and the business require. He role of Maintenance Manager is very important to being able to provide guests with a wonderful experience. If the position of Maintenance Manager is the opportunity that you are looking for please apply with your CV. Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union. From advertising vacancies, conducting candidate searches, selecting CVs, discussing vacancies and submitting details to clients through to interview preparation and at offer stage, Real Recruitment Solutions ensure that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the relevant duties required by the particular vacancy. Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations as laid out by the REC to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.
Duty Manager Duty Manager (Front Office) £35,000 per year Accommodation Service Charge Full Time (including evenings and weekends) 4 on 4 off Shift rotation. The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destination brimming with events and entertainment that leave you feeling uplifted and inspired. We're on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don't need a 5-page CV to see how awesome you are). We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you've got what it takes to be a Duty Manager at The Standard, London, we'd love to hear from you! Your role: As a Duty Manager at our fabulous hotel, you'll be the superhero under the Front of House Manager's wing, orchestrating every aspect of our accommodation department. Imagine yourself as the maestro of guest happiness, leading your team to create unforgettable experiences for our guests. What you'll be doing: Daily Operations Magic: Oversee the Front Desk, Guest Services, Guest Experience, and Bell teams like a pro. Work your charm with Housekeeping to ensure room allocations, VIP requests, and guest needs are just right! Leading with Panache: Stay cool and composed, whether you're handling guest complaints, juggling schedules, or supporting your staff through thick and thin. Flexibility Mastery: Adapt like a chameleon to changing situations, from bustling days to maintenance hiccups, emergencies, or lending a hand wherever it is needed. Who We're Looking For This isn't just any Duty Manager gig. To thrive here, you need: Energy and Enthusiasm: Bring your A-game to our high-energy, fast-paced environment. Social Butterfly Skills: Be the life of the party - upbeat, friendly, and highly social. Confidence Under Pressure: Keep your cool and exude confidence, even when things get hectic. Team Spirit and Independence: Work seamlessly as part of our management team and shine bright on your own. Your Superpowers To join our team, you'll need: Experience: Several years rocking a senior Front Office role in the UK or international hospitality scene. Previous Roles: Experience as a Duty Manager, Assistant Front Office Manager, or Guest Relations Manager in a luxury boutique hotel or big hotel. Skillset: Proactivity and a can-do attitude. Stellar decision-making skills. Ability to deliver top-notch service consistently (bonus points for knowing Coyle Service standards). Training and coaching abilities. Expertise in Opera, Knowcross, Squirrel, Microsoft Office and NOR1. Work Schedule and Requirements Shifts: Ready to roll on a 4-on, 4-off rotation, with occasional Night Holiday cover. At The Standard, we take design and guest experience seriously - but not ourselves. Our team, 'Standard People,' are vibrant, dynamic, and engaging. If you're a confident, proactive self-starter ready to join a fun and energetic team, we want to hear from you. Think you've got what it takes to be a Duty Manager at The Standard? Let's make magic together! All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Benefits Include Accommodation Service Charge & Commission incentive Schemes Increase holiday entitlement with Service Meals on Duty Pension Scheme Life Assurance (2 x Annual Salary) Medical Assistance (including online GP and Physio) Employee Assistance Programme with Well-being service Discount platform including GYM Worldwide Travel Discounts via The Standard Advantage platform Employee & Family Rates across all Standard and Bunkhouse properties In-house Experience Programme F&B Discounts ranging from 25-50% Recruitment Referral Bonus up to £1,000 Tuition Aid Scheme & subsidised training Season Ticket Loan & Bike 2 Work Scheme Social Committee with regular monthly social activities
Sep 04, 2025
Full time
Duty Manager Duty Manager (Front Office) £35,000 per year Accommodation Service Charge Full Time (including evenings and weekends) 4 on 4 off Shift rotation. The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destination brimming with events and entertainment that leave you feeling uplifted and inspired. We're on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don't need a 5-page CV to see how awesome you are). We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you've got what it takes to be a Duty Manager at The Standard, London, we'd love to hear from you! Your role: As a Duty Manager at our fabulous hotel, you'll be the superhero under the Front of House Manager's wing, orchestrating every aspect of our accommodation department. Imagine yourself as the maestro of guest happiness, leading your team to create unforgettable experiences for our guests. What you'll be doing: Daily Operations Magic: Oversee the Front Desk, Guest Services, Guest Experience, and Bell teams like a pro. Work your charm with Housekeeping to ensure room allocations, VIP requests, and guest needs are just right! Leading with Panache: Stay cool and composed, whether you're handling guest complaints, juggling schedules, or supporting your staff through thick and thin. Flexibility Mastery: Adapt like a chameleon to changing situations, from bustling days to maintenance hiccups, emergencies, or lending a hand wherever it is needed. Who We're Looking For This isn't just any Duty Manager gig. To thrive here, you need: Energy and Enthusiasm: Bring your A-game to our high-energy, fast-paced environment. Social Butterfly Skills: Be the life of the party - upbeat, friendly, and highly social. Confidence Under Pressure: Keep your cool and exude confidence, even when things get hectic. Team Spirit and Independence: Work seamlessly as part of our management team and shine bright on your own. Your Superpowers To join our team, you'll need: Experience: Several years rocking a senior Front Office role in the UK or international hospitality scene. Previous Roles: Experience as a Duty Manager, Assistant Front Office Manager, or Guest Relations Manager in a luxury boutique hotel or big hotel. Skillset: Proactivity and a can-do attitude. Stellar decision-making skills. Ability to deliver top-notch service consistently (bonus points for knowing Coyle Service standards). Training and coaching abilities. Expertise in Opera, Knowcross, Squirrel, Microsoft Office and NOR1. Work Schedule and Requirements Shifts: Ready to roll on a 4-on, 4-off rotation, with occasional Night Holiday cover. At The Standard, we take design and guest experience seriously - but not ourselves. Our team, 'Standard People,' are vibrant, dynamic, and engaging. If you're a confident, proactive self-starter ready to join a fun and energetic team, we want to hear from you. Think you've got what it takes to be a Duty Manager at The Standard? Let's make magic together! All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Benefits Include Accommodation Service Charge & Commission incentive Schemes Increase holiday entitlement with Service Meals on Duty Pension Scheme Life Assurance (2 x Annual Salary) Medical Assistance (including online GP and Physio) Employee Assistance Programme with Well-being service Discount platform including GYM Worldwide Travel Discounts via The Standard Advantage platform Employee & Family Rates across all Standard and Bunkhouse properties In-house Experience Programme F&B Discounts ranging from 25-50% Recruitment Referral Bonus up to £1,000 Tuition Aid Scheme & subsidised training Season Ticket Loan & Bike 2 Work Scheme Social Committee with regular monthly social activities
Shepherd Neame is on the lookout for an Assistant Manager with bundles of energy and enthusiasm to join our team, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you. The Westminster Arms is a traditional London pub located just a stone's throw away from the Houses of Parliament - it even features a division bell so MPs can dash back to the House in time for the vote! Opposite the Queen Elizabeth II Conference Centre and close to Westminster Abbey the Westminster Arms offers our diverse range of customers a warm friendly welcome together with great food and drink. As an ambassador for our brand, this role will see you covering duty manager shifts, supporting the management team with the creation of an inclusive culture within the business and leading and developing the team to ensure that they offer excellent customer service at every opportunity. WHATS IN IT FOR YOU? Competitive salary or hourly pay rate A share of tips in addition to your pay Early wage withdrawal scheme 25% discount on food and drink at Shepherd Neame Managed Houses 25% discount on overnight Managed House Hotel bookings Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham Sheps Hut discounts and special offers hub on 100's of high street shops and services Access to a Workplace Mental Health Platform Company pension plan The opportunity to develop & move within our pubs, the Brewery & Support Office Flexible working hours Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills: Working Together Pride and Passion Authenticity Sheps Spirit WHO ARE WE?Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
Sep 03, 2025
Full time
Shepherd Neame is on the lookout for an Assistant Manager with bundles of energy and enthusiasm to join our team, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you. The Westminster Arms is a traditional London pub located just a stone's throw away from the Houses of Parliament - it even features a division bell so MPs can dash back to the House in time for the vote! Opposite the Queen Elizabeth II Conference Centre and close to Westminster Abbey the Westminster Arms offers our diverse range of customers a warm friendly welcome together with great food and drink. As an ambassador for our brand, this role will see you covering duty manager shifts, supporting the management team with the creation of an inclusive culture within the business and leading and developing the team to ensure that they offer excellent customer service at every opportunity. WHATS IN IT FOR YOU? Competitive salary or hourly pay rate A share of tips in addition to your pay Early wage withdrawal scheme 25% discount on food and drink at Shepherd Neame Managed Houses 25% discount on overnight Managed House Hotel bookings Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham Sheps Hut discounts and special offers hub on 100's of high street shops and services Access to a Workplace Mental Health Platform Company pension plan The opportunity to develop & move within our pubs, the Brewery & Support Office Flexible working hours Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills: Working Together Pride and Passion Authenticity Sheps Spirit WHO ARE WE?Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
Shepherd Neame is on the lookout for a Bar Team Leader with bundles of energy and enthusiasm to join us, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you. Boasting an enviable location on the banks of the River Wey in Guildford, Surrey, the Britannia is an award winning Shepherd Neame pub that serves up fine food, drink and family-friendly hospitality at the heart of town. It's both a popular spot for locals and a great base for visitors - with the town's top attractions and historic cobbled High Street just a stone's throw away. At Shepherd Neame we know that first impressions count, so as an ambassador for our brand, this role will see you supporting the management team, undertaking duty manager shifts and responsibilities and you will lead and develop our team to deliver an excellent level of service to our customers at every opportunity. If you haven't got any previous hospitality experience please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know. WHATS IN IT FOR YOU? Competitive hourly pay rate A share of tips in addition to your hourly pay Early wage withdrawal scheme 25% discount on food and drink at Shepherd Neame Managed Houses 25% discount on overnight Managed House Hotel bookings Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham Sheps Hut discounts and special offers hub on 100's of high street shops and services Access to a Workplace Mental Health Platform Company pension plan The opportunity to develop & move within our pubs, the Brewery & Support Office Flexible working hours Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills: Working Together Pride and Passion Authenticity Sheps Spirit WHO ARE WE?Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
Sep 03, 2025
Full time
Shepherd Neame is on the lookout for a Bar Team Leader with bundles of energy and enthusiasm to join us, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you. Boasting an enviable location on the banks of the River Wey in Guildford, Surrey, the Britannia is an award winning Shepherd Neame pub that serves up fine food, drink and family-friendly hospitality at the heart of town. It's both a popular spot for locals and a great base for visitors - with the town's top attractions and historic cobbled High Street just a stone's throw away. At Shepherd Neame we know that first impressions count, so as an ambassador for our brand, this role will see you supporting the management team, undertaking duty manager shifts and responsibilities and you will lead and develop our team to deliver an excellent level of service to our customers at every opportunity. If you haven't got any previous hospitality experience please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know. WHATS IN IT FOR YOU? Competitive hourly pay rate A share of tips in addition to your hourly pay Early wage withdrawal scheme 25% discount on food and drink at Shepherd Neame Managed Houses 25% discount on overnight Managed House Hotel bookings Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham Sheps Hut discounts and special offers hub on 100's of high street shops and services Access to a Workplace Mental Health Platform Company pension plan The opportunity to develop & move within our pubs, the Brewery & Support Office Flexible working hours Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills: Working Together Pride and Passion Authenticity Sheps Spirit WHO ARE WE?Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
Role: Relief F&B Duty Manager Location: Bristol Salary / Rate of pay: up to 15 per hour Inclusive of holiday pay. Platinum Recruitment is working in partnership with this hotel in Bristol and we have a fantastic opportunity for Relief F&B Duty Manager to join their team. This is an ongoing assignment: Package Competitive salary of up to 15 per hour inclusive of holiday Weekly pay Live-in accommodation available (newly refurbished) Included Ongoing role Why choose our Client? This resort hotel in Bristol, who offer a 4 star service accompanied by a highly acclaimed food experience. What's involved? As a Relief F&B Duty Manager you will be part of a great team providing a high-quality service Following standards and regulations for hygiene and health and safety Ensuring departmental compliance with all regulations Rosette experience is not required for this role, but a good quality hotel background is. Supporting other departments as and when needed Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will in touch to discuss this Relief F&B Duty Manager role in Wick Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Tomy King Job Number: Job Role: Relief F&B Duty Manager Location: Bristol Platinum Recruitment is acting as an Employment Business in relation to this vacancy.
Sep 02, 2025
Seasonal
Role: Relief F&B Duty Manager Location: Bristol Salary / Rate of pay: up to 15 per hour Inclusive of holiday pay. Platinum Recruitment is working in partnership with this hotel in Bristol and we have a fantastic opportunity for Relief F&B Duty Manager to join their team. This is an ongoing assignment: Package Competitive salary of up to 15 per hour inclusive of holiday Weekly pay Live-in accommodation available (newly refurbished) Included Ongoing role Why choose our Client? This resort hotel in Bristol, who offer a 4 star service accompanied by a highly acclaimed food experience. What's involved? As a Relief F&B Duty Manager you will be part of a great team providing a high-quality service Following standards and regulations for hygiene and health and safety Ensuring departmental compliance with all regulations Rosette experience is not required for this role, but a good quality hotel background is. Supporting other departments as and when needed Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will in touch to discuss this Relief F&B Duty Manager role in Wick Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Tomy King Job Number: Job Role: Relief F&B Duty Manager Location: Bristol Platinum Recruitment is acting as an Employment Business in relation to this vacancy.
Role: Restaurant Manager Location: Ascot Employer: Hotel Salary: 48,500 Platinum Recruitment is working in partnership with a stunning 5 Hotel in the beautiful location of Ascot and have an exciting opportunity for a Restaurant Manager to join their team. What's in it for you? Salary of up to 48,500 Live in accommodation Tips Complimentary nights with breakfast 50% F&B discount at selected restaurants Very generous Employee Introductory Scheme offered Team members' awards and incentives schemes Contributory pension scheme entitlement from date of commencement Life assurance cover for all team members Uniform laundered complimentary Complimentary meals whilst on duty at our team members' restaurants Complimentary Internet at allocated computers in team areas Occupational Health, including subsidized massage treatments and health clinics Complimentary Eye Test for VDU users What's involved in this Restaurant Management role? To be responsible for the smooth running of all restaurant services through close liaison with the Head Chef, Assistant Manager and service team. To develop a well-structured team of food and wine service motivated to deliver the highest levels of service and guests care and exceed expectations at all times. What's required? Minimum 2 Rosette Restaurant management experience is essential 5 Hotel Experience Food & Wine knowledge Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss this Restaurant Manager in Buckinghamshire. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Natasha Seadon Job Role: Waiting staff Job Number: (phone number removed) / INDFOHF&B Location : Ascot Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Sep 01, 2025
Full time
Role: Restaurant Manager Location: Ascot Employer: Hotel Salary: 48,500 Platinum Recruitment is working in partnership with a stunning 5 Hotel in the beautiful location of Ascot and have an exciting opportunity for a Restaurant Manager to join their team. What's in it for you? Salary of up to 48,500 Live in accommodation Tips Complimentary nights with breakfast 50% F&B discount at selected restaurants Very generous Employee Introductory Scheme offered Team members' awards and incentives schemes Contributory pension scheme entitlement from date of commencement Life assurance cover for all team members Uniform laundered complimentary Complimentary meals whilst on duty at our team members' restaurants Complimentary Internet at allocated computers in team areas Occupational Health, including subsidized massage treatments and health clinics Complimentary Eye Test for VDU users What's involved in this Restaurant Management role? To be responsible for the smooth running of all restaurant services through close liaison with the Head Chef, Assistant Manager and service team. To develop a well-structured team of food and wine service motivated to deliver the highest levels of service and guests care and exceed expectations at all times. What's required? Minimum 2 Rosette Restaurant management experience is essential 5 Hotel Experience Food & Wine knowledge Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss this Restaurant Manager in Buckinghamshire. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Natasha Seadon Job Role: Waiting staff Job Number: (phone number removed) / INDFOHF&B Location : Ascot Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Inc Recruitment
Newcastle Upon Tyne, Tyne And Wear
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Sep 01, 2025
Full time
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Sep 01, 2025
Full time
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Job title: Guest Services Manager Location: Ware Contract: Permanent Hours: 40 hours perk week, Monday to Sunday Salary: £31,475 About the role: Join a collection of elegant countryside hotels, where exceptional service meets stunning surroundings, they're looking for a Guest Services Manager to lead their front desk, elevate the guest experience, and inspire the Guest Services team. Key responsibilities: Delivering a consistent guest experience across reception and front-of-house, with a visible presence to assist and support as needed Keeping guest profiles up to date to help personalise future stays Handling guest issues promptly and professionally, ensuring feedback is recorded and followed up by the team Supporting, training, and overseeing reception staff to maintain service standards and smooth daily operations Actively promoting hotel services, including upgrades and F&B offerings, to enhance the guest experience Managing cash handling, key control, banking, and reconciliations in line with procedures Monitoring outstanding accounts, credit limits, and processing necessary corrections or adjustments per policy Allocating rooms with care to balance occupancy and reduce unnecessary wear on rooms and furnishings Candidate Requirements: Proficient in front office management in luxury or high-end hotels Experience using PMS systems (e.g., HART, Opera) and Microsoft Office Skilled in team leadership, staff supervision, and development Strong communicator with proven problem-solving and complaint-handling abilities Calm under pressure; able to multitask and make quick, effective decisions Familiar with Duty Manager duties, including shift cover, operations, and guest support Company benefits: 29 days holiday 50% off food & drink at all exclusive locations Generous room rate discounts Access to 1,000+ retail & wellbeing offers via Hospitality Essentials 24/7 support through Hospitality Action Free meals on duty Staff recognition & rewards scheme Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Sep 01, 2025
Full time
Job title: Guest Services Manager Location: Ware Contract: Permanent Hours: 40 hours perk week, Monday to Sunday Salary: £31,475 About the role: Join a collection of elegant countryside hotels, where exceptional service meets stunning surroundings, they're looking for a Guest Services Manager to lead their front desk, elevate the guest experience, and inspire the Guest Services team. Key responsibilities: Delivering a consistent guest experience across reception and front-of-house, with a visible presence to assist and support as needed Keeping guest profiles up to date to help personalise future stays Handling guest issues promptly and professionally, ensuring feedback is recorded and followed up by the team Supporting, training, and overseeing reception staff to maintain service standards and smooth daily operations Actively promoting hotel services, including upgrades and F&B offerings, to enhance the guest experience Managing cash handling, key control, banking, and reconciliations in line with procedures Monitoring outstanding accounts, credit limits, and processing necessary corrections or adjustments per policy Allocating rooms with care to balance occupancy and reduce unnecessary wear on rooms and furnishings Candidate Requirements: Proficient in front office management in luxury or high-end hotels Experience using PMS systems (e.g., HART, Opera) and Microsoft Office Skilled in team leadership, staff supervision, and development Strong communicator with proven problem-solving and complaint-handling abilities Calm under pressure; able to multitask and make quick, effective decisions Familiar with Duty Manager duties, including shift cover, operations, and guest support Company benefits: 29 days holiday 50% off food & drink at all exclusive locations Generous room rate discounts Access to 1,000+ retail & wellbeing offers via Hospitality Essentials 24/7 support through Hospitality Action Free meals on duty Staff recognition & rewards scheme Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Front of House Manager Boutique Residence Hotel - Notting Hill Gate Up to £35,000 + Bonus Full-Time Immediate Start Location: Notting Hill Gate, London A Place That Feels Like Home-A Role That Feels Like Yours If you believe hospitality is about warmth, care, and creating a sense of belonging, this is the opportunity you've been waiting for. We're hiring on behalf of a beautifully designed 160-room boutique residence hotel in the heart of Notting Hill Gate-one of London's most charming and character-filled neighbourhoods. This isn't just a hotel. It's a place where guests feel at home, and where you'll lead a team that shares your passion for heartfelt service. What Makes This Role Special You'll be the welcoming face and steady hand that sets the tone for every guest's stay. You'll lead a close-knit team that supports each other like family. You'll have the freedom to shape the guest experience and bring your ideas to life. You'll work in a space that's stylish, relaxed, and full of personality-just like Notting Hill itself. Who You Are Experienced in front desk or guest services (management experience is a plus) Calm, confident, and kind-a natural leader who brings people together Someone who genuinely cares about guests and team members alike A great communicator who works smoothly across departments Passionate about creating a warm, welcoming experience for every guest What You'll Be Doing Leading front-of-house operations: reception, guest services, and reservations Supporting and mentoring a team of 6-7 receptionists and night porters Working closely with housekeeping, maintenance, and F&B to keep things running smoothly Handling room assignments, guest requests, and ensuring every detail is just right Creating a seamless, homely experience for every guest, every time What You'll Receive Competitive salary up to £35,000 (based on experience) plus annual bonus 5-day work week 40 hours Flexible shifts Meals provided while on duty 28 days holiday (including bank holidays) Pension plan A supportive, stylish, and people-first environment where you can truly thrive Ready to Lead with Heart? We're interviewing now-and the right person can start immediately. Apply today: Call: (Ask for Maggie)
Sep 01, 2025
Full time
Front of House Manager Boutique Residence Hotel - Notting Hill Gate Up to £35,000 + Bonus Full-Time Immediate Start Location: Notting Hill Gate, London A Place That Feels Like Home-A Role That Feels Like Yours If you believe hospitality is about warmth, care, and creating a sense of belonging, this is the opportunity you've been waiting for. We're hiring on behalf of a beautifully designed 160-room boutique residence hotel in the heart of Notting Hill Gate-one of London's most charming and character-filled neighbourhoods. This isn't just a hotel. It's a place where guests feel at home, and where you'll lead a team that shares your passion for heartfelt service. What Makes This Role Special You'll be the welcoming face and steady hand that sets the tone for every guest's stay. You'll lead a close-knit team that supports each other like family. You'll have the freedom to shape the guest experience and bring your ideas to life. You'll work in a space that's stylish, relaxed, and full of personality-just like Notting Hill itself. Who You Are Experienced in front desk or guest services (management experience is a plus) Calm, confident, and kind-a natural leader who brings people together Someone who genuinely cares about guests and team members alike A great communicator who works smoothly across departments Passionate about creating a warm, welcoming experience for every guest What You'll Be Doing Leading front-of-house operations: reception, guest services, and reservations Supporting and mentoring a team of 6-7 receptionists and night porters Working closely with housekeeping, maintenance, and F&B to keep things running smoothly Handling room assignments, guest requests, and ensuring every detail is just right Creating a seamless, homely experience for every guest, every time What You'll Receive Competitive salary up to £35,000 (based on experience) plus annual bonus 5-day work week 40 hours Flexible shifts Meals provided while on duty 28 days holiday (including bank holidays) Pension plan A supportive, stylish, and people-first environment where you can truly thrive Ready to Lead with Heart? We're interviewing now-and the right person can start immediately. Apply today: Call: (Ask for Maggie)
Restaurant & Bar Manager - Burleigh Court Hotel, Cotswolds £35,000 - £38,000 + Bonus + Tips (OTE £40k+) Assistance with relocation (if necessary) Lead the restaurant and bar at Burleigh Court, a two-rosette award winning dining destination in the Cotswolds, with the creative freedom to shape menus, events, and service while driving guest satisfaction and commercial success. About Us At Burleigh Court we pride ourselves on our elevated, two-rosette dining in a relaxed and unpretentious setting with great service. Our 22-bedroom boutique hotel offers 60 covers across our restaurant and bar, with a seasonal menu built around locally sourced, foraged produce.We are a destination dining venue, offering afternoon tea, Sunday lunch, and private dining, and we're now looking for a Restaurant & Bar Manager to lead our team and help us achieve further culinary accolades. The Role As Restaurant & Bar Manager, you will take full responsibility for food and beverage operations, ensuring exceptional guest experience, while driving commercial success. Working closely with our Head Chef and Directors, you will:Maintain high-end service standards across restaurant and bar.Increase local/non-resident covers through events, partnerships, and creative marketing.Lead, train, and inspire a motivated front-of-house and bar team.Play a key role in our journey toward a Bib Gourmand or Good Food Guide.Manage P&L, budgets, and forecasting to ensure profitability. About You You will have:Proven F&B management experience in rosette standard restaurants, or boutique hotels.A track record in growing covers, improving guest satisfaction scores, and building repeat business.Strong commercial skills - P&L control, budgeting, stock management, and upselling campaigns.Excellent team leadership and training abilities.A genuine passion for hospitality and engaging with guests. What Success Looks Like Measurable increase in non-resident covers within 12 months.Introduction of signature events and promotions that drive revenue.Consistently high guest satisfaction ratings and positive reviews.A stable, high-performing FOH and bar team with strong retention. What We Offer £35,000 - £38,000 base salary + performance bonus + share of gratuities (OTE £40k+)Relocation assistance28 days holiday (including bank holidays)Free meals on duty and free parkingPersonalised training and development planOpportunity to work in one of the Cotswolds' most picturesque country house hotelsApply now to join Burleigh Court Hotel and take the lead in shaping the next chapter of our award-winning restaurant and bar. This role is being advertised by Oak Recruitment. The services advertised by Oak Recruitment are those of an Employment Agency. All applications will be forwarded to our client.
Sep 01, 2025
Full time
Restaurant & Bar Manager - Burleigh Court Hotel, Cotswolds £35,000 - £38,000 + Bonus + Tips (OTE £40k+) Assistance with relocation (if necessary) Lead the restaurant and bar at Burleigh Court, a two-rosette award winning dining destination in the Cotswolds, with the creative freedom to shape menus, events, and service while driving guest satisfaction and commercial success. About Us At Burleigh Court we pride ourselves on our elevated, two-rosette dining in a relaxed and unpretentious setting with great service. Our 22-bedroom boutique hotel offers 60 covers across our restaurant and bar, with a seasonal menu built around locally sourced, foraged produce.We are a destination dining venue, offering afternoon tea, Sunday lunch, and private dining, and we're now looking for a Restaurant & Bar Manager to lead our team and help us achieve further culinary accolades. The Role As Restaurant & Bar Manager, you will take full responsibility for food and beverage operations, ensuring exceptional guest experience, while driving commercial success. Working closely with our Head Chef and Directors, you will:Maintain high-end service standards across restaurant and bar.Increase local/non-resident covers through events, partnerships, and creative marketing.Lead, train, and inspire a motivated front-of-house and bar team.Play a key role in our journey toward a Bib Gourmand or Good Food Guide.Manage P&L, budgets, and forecasting to ensure profitability. About You You will have:Proven F&B management experience in rosette standard restaurants, or boutique hotels.A track record in growing covers, improving guest satisfaction scores, and building repeat business.Strong commercial skills - P&L control, budgeting, stock management, and upselling campaigns.Excellent team leadership and training abilities.A genuine passion for hospitality and engaging with guests. What Success Looks Like Measurable increase in non-resident covers within 12 months.Introduction of signature events and promotions that drive revenue.Consistently high guest satisfaction ratings and positive reviews.A stable, high-performing FOH and bar team with strong retention. What We Offer £35,000 - £38,000 base salary + performance bonus + share of gratuities (OTE £40k+)Relocation assistance28 days holiday (including bank holidays)Free meals on duty and free parkingPersonalised training and development planOpportunity to work in one of the Cotswolds' most picturesque country house hotelsApply now to join Burleigh Court Hotel and take the lead in shaping the next chapter of our award-winning restaurant and bar. This role is being advertised by Oak Recruitment. The services advertised by Oak Recruitment are those of an Employment Agency. All applications will be forwarded to our client.
The Boat Country Inn is a charming Victorian hotel located near Aviemore, nestled in the stunning Cairngorms. We pride ourselves on providing a warm and cozy atmosphere, where every guest feels at home after a day of exploration. Our commitment to exceptional hospitality ensures that each stay is memorable. Summary We are seeking a dedicated Duty Manager to join our team at The Boat Country Inn. In this pivotal role, you will oversee daily operations, ensuring that our guests receive outstanding service and support. Your leadership will be key in maintaining our high standards of hospitality and creating a welcoming environment. Responsibilities Supervise daily hotel operations to ensure smooth functioning and guest satisfaction. Lead and motivate staff to deliver exceptional service to all guests. Handle guest inquiries and complaints with professionalism and efficiency. Manage staff schedules and training to maintain high service standards. Ensure compliance with health and safety regulations within the hotel. Collaborate with other departments to enhance the overall guest experience. Monitor inventory levels and assist in ordering supplies as needed. Requirements Proven experience in a supervisory role within the hospitality industry. Strong leadership skills with the ability to inspire and manage a team. Excellent communication skills, both verbal and written. Experience in guest services with a focus on customer satisfaction. Knowledge of hotel operations and management practices is preferred. Multilingual or bilingual abilities are advantageous but not required. If you're ready to take the next step in your hospitality career and make a difference at The Boat Country Inn, we invite you to apply today! Job Type: Full-time Additional pay: Tips Benefits: Cycle to work scheme Discounted or free food Employee discount Free parking On-site parking Schedule: Day shift Monday to Friday Night shift Overtime Weekend availability Work Location: In person
Sep 01, 2025
Full time
The Boat Country Inn is a charming Victorian hotel located near Aviemore, nestled in the stunning Cairngorms. We pride ourselves on providing a warm and cozy atmosphere, where every guest feels at home after a day of exploration. Our commitment to exceptional hospitality ensures that each stay is memorable. Summary We are seeking a dedicated Duty Manager to join our team at The Boat Country Inn. In this pivotal role, you will oversee daily operations, ensuring that our guests receive outstanding service and support. Your leadership will be key in maintaining our high standards of hospitality and creating a welcoming environment. Responsibilities Supervise daily hotel operations to ensure smooth functioning and guest satisfaction. Lead and motivate staff to deliver exceptional service to all guests. Handle guest inquiries and complaints with professionalism and efficiency. Manage staff schedules and training to maintain high service standards. Ensure compliance with health and safety regulations within the hotel. Collaborate with other departments to enhance the overall guest experience. Monitor inventory levels and assist in ordering supplies as needed. Requirements Proven experience in a supervisory role within the hospitality industry. Strong leadership skills with the ability to inspire and manage a team. Excellent communication skills, both verbal and written. Experience in guest services with a focus on customer satisfaction. Knowledge of hotel operations and management practices is preferred. Multilingual or bilingual abilities are advantageous but not required. If you're ready to take the next step in your hospitality career and make a difference at The Boat Country Inn, we invite you to apply today! Job Type: Full-time Additional pay: Tips Benefits: Cycle to work scheme Discounted or free food Employee discount Free parking On-site parking Schedule: Day shift Monday to Friday Night shift Overtime Weekend availability Work Location: In person
Role: Restaurant Manager Location: Ascot Employer: Hotel Salary: £48,500 Platinum Recruitment is working in partnership with a stunning 5 Hotel in the beautiful location of Ascot and have an exciting opportunity for a Restaurant Manager to join their team. What's in it for you? Salary of up to £48,500 Live in accommodation Tips Complimentary nights with breakfast 50% F&B discount at selected restaurants Very generous Employee Introductory Scheme offered Team members' awards and incentives schemes Contributory pension scheme entitlement from date of commencement Life assurance cover for all team members Uniform laundered complimentary Complimentary meals whilst on duty at our team members' restaurants Complimentary Internet at allocated computers in team areas Occupational Health, including subsidized massage treatments and health clinics Complimentary Eye Test for VDU users What's involved in this Restaurant Management role? To be responsible for the smooth running of all restaurant services through close liaison with the Head Chef, Assistant Manager and service team. To develop a well-structured team of food and wine service motivated to deliver the highest levels of service and guests care and exceed expectations at all times. What's required? Minimum 2 Rosette Restaurant management experience is essential 5 Hotel Experience Food & Wine knowledge Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss this Restaurant Manager in Buckinghamshire. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Natasha Seadon Job Role: Waiting staff Job Number: 931359 / INDFOHF&B Location : Ascot Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Sep 01, 2025
Full time
Role: Restaurant Manager Location: Ascot Employer: Hotel Salary: £48,500 Platinum Recruitment is working in partnership with a stunning 5 Hotel in the beautiful location of Ascot and have an exciting opportunity for a Restaurant Manager to join their team. What's in it for you? Salary of up to £48,500 Live in accommodation Tips Complimentary nights with breakfast 50% F&B discount at selected restaurants Very generous Employee Introductory Scheme offered Team members' awards and incentives schemes Contributory pension scheme entitlement from date of commencement Life assurance cover for all team members Uniform laundered complimentary Complimentary meals whilst on duty at our team members' restaurants Complimentary Internet at allocated computers in team areas Occupational Health, including subsidized massage treatments and health clinics Complimentary Eye Test for VDU users What's involved in this Restaurant Management role? To be responsible for the smooth running of all restaurant services through close liaison with the Head Chef, Assistant Manager and service team. To develop a well-structured team of food and wine service motivated to deliver the highest levels of service and guests care and exceed expectations at all times. What's required? Minimum 2 Rosette Restaurant management experience is essential 5 Hotel Experience Food & Wine knowledge Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss this Restaurant Manager in Buckinghamshire. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Natasha Seadon Job Role: Waiting staff Job Number: 931359 / INDFOHF&B Location : Ascot Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Food & Beverage Assistant Imperial London Hotels Group based at President Hotel 40 hours (5 of 7 days weekly rota) £ GBP Benefits Do you have a passion for enhancing the guest dining experience? Do you thrive in a role where every day brings a new challenge and an opportunity to create memorable guest experiences? If so, we'd love to hear from you! We're looking for a warm and welcoming individual to join our dedicated Food & Beverage team at our hotel in Bloomsbury, central London. As a key member of our team, you'll play an essential role in ensuring our guests have a memorable stay in our F&B Outlets. You will be preparing, and servicing drinks based on our brand standards, processing orders accurately in Micros with minimum error, setting-up the buffet in the morning, replenishing stock levels during service and delivering outstanding customer service to our guests. Why Join Us? This is a great opportunity to enhance your experienced in food & beverage operations, we provide structured career path. From F&B Assistants, Bar Tenders, F&B Supervisors, Assistant F&B Manager and F&B Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to progress in your role. No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team. Our food & beverage area often resembles a bustling airport terminal-fast-paced, exciting, and full of energy! Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very center of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it's a hub of energy, entertainment, and charm. What we're looking for: 1 year experience in a Food & Beverage environment as a Host, Food & Beverage Assistant or Bar Tending , ideally in hotels or similar environment A natural flair for customer service and a passion for food & beverage Flexibility to work a varied shift pattern: early mornings, evenings, and weekends Team-oriented attitude Positive and caring personality Professional proficiency in English Desirable (not essential but a plus!): Experience in the hospitality sector Proficiency in multiple languages Knowledge of Miros (POS System) What's in it for you? 28 Days Holiday pro-rata increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaning Workplace pension scheme £300 Refer a Friend Scheme Employee recognition Employee awards Social events Interest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets Early Pay - Instantly access a portion of the pay you've already earned Shopping discounts across several high-street brands and online retailers (via Each Person) Nursery Scheme via Each Person (subject to eligibility) Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action You can explore additional benefits here: About Us: We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team. Are you ready to be the best version of yourself and contribute towards our next chapter? Please reach out to us today!
Sep 01, 2025
Full time
Food & Beverage Assistant Imperial London Hotels Group based at President Hotel 40 hours (5 of 7 days weekly rota) £ GBP Benefits Do you have a passion for enhancing the guest dining experience? Do you thrive in a role where every day brings a new challenge and an opportunity to create memorable guest experiences? If so, we'd love to hear from you! We're looking for a warm and welcoming individual to join our dedicated Food & Beverage team at our hotel in Bloomsbury, central London. As a key member of our team, you'll play an essential role in ensuring our guests have a memorable stay in our F&B Outlets. You will be preparing, and servicing drinks based on our brand standards, processing orders accurately in Micros with minimum error, setting-up the buffet in the morning, replenishing stock levels during service and delivering outstanding customer service to our guests. Why Join Us? This is a great opportunity to enhance your experienced in food & beverage operations, we provide structured career path. From F&B Assistants, Bar Tenders, F&B Supervisors, Assistant F&B Manager and F&B Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to progress in your role. No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team. Our food & beverage area often resembles a bustling airport terminal-fast-paced, exciting, and full of energy! Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very center of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it's a hub of energy, entertainment, and charm. What we're looking for: 1 year experience in a Food & Beverage environment as a Host, Food & Beverage Assistant or Bar Tending , ideally in hotels or similar environment A natural flair for customer service and a passion for food & beverage Flexibility to work a varied shift pattern: early mornings, evenings, and weekends Team-oriented attitude Positive and caring personality Professional proficiency in English Desirable (not essential but a plus!): Experience in the hospitality sector Proficiency in multiple languages Knowledge of Miros (POS System) What's in it for you? 28 Days Holiday pro-rata increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaning Workplace pension scheme £300 Refer a Friend Scheme Employee recognition Employee awards Social events Interest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets Early Pay - Instantly access a portion of the pay you've already earned Shopping discounts across several high-street brands and online retailers (via Each Person) Nursery Scheme via Each Person (subject to eligibility) Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action You can explore additional benefits here: About Us: We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team. Are you ready to be the best version of yourself and contribute towards our next chapter? Please reach out to us today!
The Role 4 on 4 off The Night Manager is responsible for overseeing hotel operations during the overnight shift, ensuring smooth, safe, and efficient service across all departments. This role acts as the most senior leader on duty at night, handling guest relations, supervising night staff, responding to emergencies, and ensuring financial and operational tasks such as night audits and reporting are completed accurately. Work Hour and Schedule 12-hour shift Work on a scheduled shift rota, including availability on weekends and public holidays Brief Responsibilities Manages all overnight hotel operations, ensuring smooth delivery of services across Front Desk, Luggage Porter, Security, and Housekeeping (where applicable). Oversees guest check-ins and check-outs during night hours, ensuring accuracy and a welcoming experience. Act as the senior point of contact for guest concerns, service recovery, and special requests during the night shift. Maintains visibility in public areas, acting as a point of contact for guest concerns and service recovery. Ensures proper handover and communication with morning management regarding any incidents, guest feedback, or pending issues. Completes or supervises the night audit process, verifying daily financial transactions, balancing accounts, and preparing reports for senior management. Reviews room rates, billing accuracy, and revenue postings; corrects discrepancies when needed. Prepares and distributes end-of-day reports including occupancy, arrivals/departures, revenue, and incidents. Supervise and support night staff across Front Desk, Security, and Bell Services, ensuring all tasks are completed to standard. Conducts night walk-throughs of the property to ensure safety, cleanliness, and operational readiness. Acts as a key point of contact during emergency situations such as fire alarms, guest incidents, or security threats. Monitors and replies to emails or messages from guests and management during the night. Takes responsibility for monitoring and responding to the fire panel and related alarm systems, coordinating with emergency services as needed. Leads emergency response protocols during their shift and ensures team members are familiar with evacuation and safety procedures. Completes incident reports and communicates safety or maintenance issues to relevant departments. Assumes Manager on Duty responsibilities during night hours. Performs other duties as assigned by senior management to support overall hotel operations.
Sep 01, 2025
Full time
The Role 4 on 4 off The Night Manager is responsible for overseeing hotel operations during the overnight shift, ensuring smooth, safe, and efficient service across all departments. This role acts as the most senior leader on duty at night, handling guest relations, supervising night staff, responding to emergencies, and ensuring financial and operational tasks such as night audits and reporting are completed accurately. Work Hour and Schedule 12-hour shift Work on a scheduled shift rota, including availability on weekends and public holidays Brief Responsibilities Manages all overnight hotel operations, ensuring smooth delivery of services across Front Desk, Luggage Porter, Security, and Housekeeping (where applicable). Oversees guest check-ins and check-outs during night hours, ensuring accuracy and a welcoming experience. Act as the senior point of contact for guest concerns, service recovery, and special requests during the night shift. Maintains visibility in public areas, acting as a point of contact for guest concerns and service recovery. Ensures proper handover and communication with morning management regarding any incidents, guest feedback, or pending issues. Completes or supervises the night audit process, verifying daily financial transactions, balancing accounts, and preparing reports for senior management. Reviews room rates, billing accuracy, and revenue postings; corrects discrepancies when needed. Prepares and distributes end-of-day reports including occupancy, arrivals/departures, revenue, and incidents. Supervise and support night staff across Front Desk, Security, and Bell Services, ensuring all tasks are completed to standard. Conducts night walk-throughs of the property to ensure safety, cleanliness, and operational readiness. Acts as a key point of contact during emergency situations such as fire alarms, guest incidents, or security threats. Monitors and replies to emails or messages from guests and management during the night. Takes responsibility for monitoring and responding to the fire panel and related alarm systems, coordinating with emergency services as needed. Leads emergency response protocols during their shift and ensures team members are familiar with evacuation and safety procedures. Completes incident reports and communicates safety or maintenance issues to relevant departments. Assumes Manager on Duty responsibilities during night hours. Performs other duties as assigned by senior management to support overall hotel operations.
The Role seeking an experienced enthusiastic, customer orientated, passionate Duty Manager. As Duty Manager your key responsibilities include: To deal efficiently and courteous with any guest enquiries or complaints. Follow-up and ensure guest satisfaction and communicate issues to management Supervise all aspects of front office operations and ensure that correct procedures are followed To be familiar with all Reception tasks and ensure smooth running of front desk To complete an accurate handover of daily events from one shift to the next, ensuring that all details are communicated and followed-up Assume responsibility for the overall hotel at times when senior managers are not in house Assume responsibility for handling all accident and incident reports and logging and communication of the correct and precise information Knowledge of policies and procedures & legal requirements Promoting and selling hotel facilities Positive attitude to up-selling and other such programs Making sure that guest privacy is maintained at all times Work Hour and Schedule Work on a scheduled shift rota, including availability on weekends and public holidays Brief Responsibilities Ensure all guest interactions are delivered with professionalism, warmth, and a commitment to exceeding expectations. Lead guest check-in and check-out procedures, ensuring accuracy in room assignments, billing, and overall guest experience. Handle guest complaints, concerns, and emergencies promptly and effectively, using sound judgment to ensure resolution and satisfaction. Engage regularly with guests through meet-and-greets, courtesy calls, and stay follow-ups - particularly with VIPs and special guests - to create personalized and memorable experiences. Prepare and manage the daily VIP arrival list, ensuring relevant departments are informed and any special arrangements are executed to standard. Oversee daily front office operations, ensuring consistent service delivery, adherence to brand standards, and guest satisfaction across all shifts. Supervise and support Guest Services associates including Front Desk, concierge, and Night Staff, fostering a high-performance and service-focused culture. Conduct daily briefings and shift handovers to maintain operational consistency, and ensure team awareness of VIPs, service updates, and performance targets. Provide Night Manager coverage when required, assuming full responsibility for overnight operations including guest service, night audit, report generation, and hotel security. Monitor team performance on the floor, offering real-time coaching, motivation, and recognition to uphold service excellence. Maintains strong coordination with Housekeeping, Reservations, Engineering, Security, and Food & Beverage teams to ensure guest needs are met. Serves as Manager on Duty when scheduled, ensuring smooth operations across all departments. Leads emergency response protocols during their shift and ensures team members are familiar with evacuation and safety procedures. Deliver effective onboarding and ongoing training to ensure team knowledge of hotel standards, sales targets, and operational procedures. Support recruitment, scheduling, and performance reviews, working with the Front Office Manager to drive engagement and results. Carry out all reasonable tasks as designated by senior or higher management. Reports To: Front Office Manager
Sep 01, 2025
Full time
The Role seeking an experienced enthusiastic, customer orientated, passionate Duty Manager. As Duty Manager your key responsibilities include: To deal efficiently and courteous with any guest enquiries or complaints. Follow-up and ensure guest satisfaction and communicate issues to management Supervise all aspects of front office operations and ensure that correct procedures are followed To be familiar with all Reception tasks and ensure smooth running of front desk To complete an accurate handover of daily events from one shift to the next, ensuring that all details are communicated and followed-up Assume responsibility for the overall hotel at times when senior managers are not in house Assume responsibility for handling all accident and incident reports and logging and communication of the correct and precise information Knowledge of policies and procedures & legal requirements Promoting and selling hotel facilities Positive attitude to up-selling and other such programs Making sure that guest privacy is maintained at all times Work Hour and Schedule Work on a scheduled shift rota, including availability on weekends and public holidays Brief Responsibilities Ensure all guest interactions are delivered with professionalism, warmth, and a commitment to exceeding expectations. Lead guest check-in and check-out procedures, ensuring accuracy in room assignments, billing, and overall guest experience. Handle guest complaints, concerns, and emergencies promptly and effectively, using sound judgment to ensure resolution and satisfaction. Engage regularly with guests through meet-and-greets, courtesy calls, and stay follow-ups - particularly with VIPs and special guests - to create personalized and memorable experiences. Prepare and manage the daily VIP arrival list, ensuring relevant departments are informed and any special arrangements are executed to standard. Oversee daily front office operations, ensuring consistent service delivery, adherence to brand standards, and guest satisfaction across all shifts. Supervise and support Guest Services associates including Front Desk, concierge, and Night Staff, fostering a high-performance and service-focused culture. Conduct daily briefings and shift handovers to maintain operational consistency, and ensure team awareness of VIPs, service updates, and performance targets. Provide Night Manager coverage when required, assuming full responsibility for overnight operations including guest service, night audit, report generation, and hotel security. Monitor team performance on the floor, offering real-time coaching, motivation, and recognition to uphold service excellence. Maintains strong coordination with Housekeeping, Reservations, Engineering, Security, and Food & Beverage teams to ensure guest needs are met. Serves as Manager on Duty when scheduled, ensuring smooth operations across all departments. Leads emergency response protocols during their shift and ensures team members are familiar with evacuation and safety procedures. Deliver effective onboarding and ongoing training to ensure team knowledge of hotel standards, sales targets, and operational procedures. Support recruitment, scheduling, and performance reviews, working with the Front Office Manager to drive engagement and results. Carry out all reasonable tasks as designated by senior or higher management. Reports To: Front Office Manager
Hotel Reception Manager Up to £34,000 DOE Outskirts of Ipswich Car driver essential due to location Excellent Benefits! Our client, a luxury Golf Resort and Spa, is looking for an experienced Reception Manager to join their passionate team. This popular venue has always believed in traditional values while offering guests the ultimate in comfort, style, and personal service. The successful candidate will ensure the smooth running of the front desk and all reservation and reception duties. Maximise customer satisfaction and maintain good customer relations. Ensure adherence to all procedures sealing including advance reservations, checking in of guests, and preparation of bills. Always ensure an excellent service. To accurately complete all reception and reservation documentation. Roles and Responsibilities: To manage and demonstrate high customer care within the team to meet the service requirements of the hotel To train staff for the full reception department to ensure a highly motivated and efficient team. To train all staff on float and safe procedures. Recruit, maintain, and develop a strong team. Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning. Assured financial awareness to include: Banking Procedures; P.C.I; No-shows; Gift Vouchers; Guest Recharges; Temp accounts Maximise Room Sales. Ensure staff rotas are set up to manage the needs of the business. Inform the Group Revenue Manager of any changes made to revenue detailed on the system. To be budget-focused and to comply with the departmental manning budget. To assist the reservations manager in caring out all administration duties relevant to front of house. To assist and devise good work practices in developing and improving guest care and account procedures. Liaise and develop good working practices specifically with the Revenue Manager and all other department in the hotel. To maximise selling opportunities by adding customer value at every opportunity. To handle customer complaints promptly and professionally, demonstrating genuine customer care. Aim to achieve daily targets set by Group Revenue Manager and General Manager. In the absence of the Revenue Manager, support the reception and reservations team. To undertake any other duties requested by management. To comply with all legal requirements in respect of health, safety and welfare of staff and customers. To be responsible to completing all absence procedures for their team and complete all necessary HR paperwork require for existing and new team members. All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given. Ensure they and all their staff attend fire training as required by law and to be familiar with the departmental responsibilities. To carry out duty management shifts on a rota basis It is the responsibility of each individual employee to be aware of the principles of good health and safety within their own workplace, and to have regard for any directions concerning health and safety within their place of work. Skills required High standards of presentation, organisation, and cleanliness Great attention to detail Excellent written and verbal communication skills Efficient and confident with speaking over the phone. Flexible approach to work Multi-tasking and time-management skills, with the ability to prioritize tasks. Proficient in Microsoft Office suite. Positive can-do attitude Experience of using Res-Diary; Ez-runner; Rezlinx; Gift Bonobo A minimum of 2 years experience working at this level, in a similar style venue This is a fantastic opportunity, please apply today!
Sep 01, 2025
Full time
Hotel Reception Manager Up to £34,000 DOE Outskirts of Ipswich Car driver essential due to location Excellent Benefits! Our client, a luxury Golf Resort and Spa, is looking for an experienced Reception Manager to join their passionate team. This popular venue has always believed in traditional values while offering guests the ultimate in comfort, style, and personal service. The successful candidate will ensure the smooth running of the front desk and all reservation and reception duties. Maximise customer satisfaction and maintain good customer relations. Ensure adherence to all procedures sealing including advance reservations, checking in of guests, and preparation of bills. Always ensure an excellent service. To accurately complete all reception and reservation documentation. Roles and Responsibilities: To manage and demonstrate high customer care within the team to meet the service requirements of the hotel To train staff for the full reception department to ensure a highly motivated and efficient team. To train all staff on float and safe procedures. Recruit, maintain, and develop a strong team. Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning. Assured financial awareness to include: Banking Procedures; P.C.I; No-shows; Gift Vouchers; Guest Recharges; Temp accounts Maximise Room Sales. Ensure staff rotas are set up to manage the needs of the business. Inform the Group Revenue Manager of any changes made to revenue detailed on the system. To be budget-focused and to comply with the departmental manning budget. To assist the reservations manager in caring out all administration duties relevant to front of house. To assist and devise good work practices in developing and improving guest care and account procedures. Liaise and develop good working practices specifically with the Revenue Manager and all other department in the hotel. To maximise selling opportunities by adding customer value at every opportunity. To handle customer complaints promptly and professionally, demonstrating genuine customer care. Aim to achieve daily targets set by Group Revenue Manager and General Manager. In the absence of the Revenue Manager, support the reception and reservations team. To undertake any other duties requested by management. To comply with all legal requirements in respect of health, safety and welfare of staff and customers. To be responsible to completing all absence procedures for their team and complete all necessary HR paperwork require for existing and new team members. All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given. Ensure they and all their staff attend fire training as required by law and to be familiar with the departmental responsibilities. To carry out duty management shifts on a rota basis It is the responsibility of each individual employee to be aware of the principles of good health and safety within their own workplace, and to have regard for any directions concerning health and safety within their place of work. Skills required High standards of presentation, organisation, and cleanliness Great attention to detail Excellent written and verbal communication skills Efficient and confident with speaking over the phone. Flexible approach to work Multi-tasking and time-management skills, with the ability to prioritize tasks. Proficient in Microsoft Office suite. Positive can-do attitude Experience of using Res-Diary; Ez-runner; Rezlinx; Gift Bonobo A minimum of 2 years experience working at this level, in a similar style venue This is a fantastic opportunity, please apply today!
The Recruitment Ally Need Ltd
Stonehouse, Gloucestershire
Once you apply to this job one of the dedicated Recruiter Will be in touch with you asap to provide you the more information. Duty Manager Hotel We are looking for someone with a strong F&B background some experience with events would be great although not essential. JBG81_UKTJ . click apply for full job details
Aug 31, 2025
Full time
Once you apply to this job one of the dedicated Recruiter Will be in touch with you asap to provide you the more information. Duty Manager Hotel We are looking for someone with a strong F&B background some experience with events would be great although not essential. JBG81_UKTJ . click apply for full job details
