Accolade Security
Euston, Norfolk
Accolade Security has an exciting new career opportunity, for security team leader , to work alongside some of our global brand clients. With growth opportunities and a speedy onboarding process, Accolade Security is a perfect fit for progressing your security career! Main Duties: 1. Team Supervision & Coordination Oversee the security team before, during, and after events. Assign posts and patrol areas to security personnel. Conduct briefings to communicate event-specific risks, emergency procedures, and team roles. 2. Crowd Control Monitor crowd behavior to prevent disturbances, fights, or overcrowding. Direct guests efficiently to avoid bottlenecks at entry, exits, and common areas. Enforce venue policies (e.g., no re-entry, prohibited items, age restrictions). 3. Access Control Ensure only authorized individuals access restricted areas (e.g., backstage, VIP, tech booths). Supervise bag checks, metal detector use, and ticket scanning areas. Intervene if any unauthorized access or security breach occurs. 4. Emergency Response Act as the point of contact during emergencies (e.g., medical, fire, violence). Coordinate evacuations or lockdowns if needed, following venue protocols. Liaise with first responders, including police, fire, and medical services. 5. Incident Reporting & Documentation Record and report incidents such as thefts, injuries, or conflicts. Complete post-event security logs and reports for management. Collect witness statements if necessary. 6. Communication Maintain constant communication with other team leaders, control room, and event managers. Use radios or other tools to relay important information swiftly. 7. Customer Service Maintain a calm, approachable demeanor while enforcing rules. Assist guests with directions or concerns while maintaining vigilance. 8. Compliance & Safety Checks Ensure all security practices comply with legal regulations and venue policies. Check emergency exits, fire extinguishers, and safety systems before events. 9. Staff Mentorship & Development Train new security personnel in protocols, customer service, and emergency response. Provide real-time feedback and coaching during shifts. Person Specification: Must have SIA (Door Supervisor) License Must have First Aid Certification Must have 2 years of experience in security supervisory role Excellent customer service skills Excellent communication skills Must have Right to work permit Must have 5 year checkable work history Benefits: Flexible working Holiday Pay entilement Full induction and training programme including continuous development Competitive pay rates Company pension Accolade Security is committed to equal opportunities and offer an Employee Assistance to all employees to support good mental health and wellbeing.
Accolade Security has an exciting new career opportunity, for security team leader , to work alongside some of our global brand clients. With growth opportunities and a speedy onboarding process, Accolade Security is a perfect fit for progressing your security career! Main Duties: 1. Team Supervision & Coordination Oversee the security team before, during, and after events. Assign posts and patrol areas to security personnel. Conduct briefings to communicate event-specific risks, emergency procedures, and team roles. 2. Crowd Control Monitor crowd behavior to prevent disturbances, fights, or overcrowding. Direct guests efficiently to avoid bottlenecks at entry, exits, and common areas. Enforce venue policies (e.g., no re-entry, prohibited items, age restrictions). 3. Access Control Ensure only authorized individuals access restricted areas (e.g., backstage, VIP, tech booths). Supervise bag checks, metal detector use, and ticket scanning areas. Intervene if any unauthorized access or security breach occurs. 4. Emergency Response Act as the point of contact during emergencies (e.g., medical, fire, violence). Coordinate evacuations or lockdowns if needed, following venue protocols. Liaise with first responders, including police, fire, and medical services. 5. Incident Reporting & Documentation Record and report incidents such as thefts, injuries, or conflicts. Complete post-event security logs and reports for management. Collect witness statements if necessary. 6. Communication Maintain constant communication with other team leaders, control room, and event managers. Use radios or other tools to relay important information swiftly. 7. Customer Service Maintain a calm, approachable demeanor while enforcing rules. Assist guests with directions or concerns while maintaining vigilance. 8. Compliance & Safety Checks Ensure all security practices comply with legal regulations and venue policies. Check emergency exits, fire extinguishers, and safety systems before events. 9. Staff Mentorship & Development Train new security personnel in protocols, customer service, and emergency response. Provide real-time feedback and coaching during shifts. Person Specification: Must have SIA (Door Supervisor) License Must have First Aid Certification Must have 2 years of experience in security supervisory role Excellent customer service skills Excellent communication skills Must have Right to work permit Must have 5 year checkable work history Benefits: Flexible working Holiday Pay entilement Full induction and training programme including continuous development Competitive pay rates Company pension Accolade Security is committed to equal opportunities and offer an Employee Assistance to all employees to support good mental health and wellbeing.
