Are you passionate about advising, advocating, or guiding local communities? Ready to take your career to new heights with one of the UK's most impactful charities? Join us in empowering communities and making a lasting difference. We're looking for a dedicated Case Officer to manage casework and provide direct support, advice, and guidance to beneficiaries on a wide range of issues including health, social care, employment, benefits, statutory support, and housing. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Key responsibilities: - Assess the needs of beneficiaries and collaborate with regional specialist teams and external service providers to ensure that support is delivered in an integrated and effective way. - Develop creative, tailored solutions, drawing on contributions from volunteers, our members, and branches to meet beneficiaries' unique needs. - Work closely with the Casework Services Manager and Head of Welfare to identify and address local beneficiary needs, helping shape the commissioning of specialist services. - Advise beneficiaries on available support and assist them in accessing the services they need, while maintaining an up-to-date knowledge of statutory benefits. - Build strong connections with local organisations to reach beneficiaries in the community. The role is primarily homebased and will have regular travel around the Lincolnshire and Nottinghamshire area for internal meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings. A valid UK Driving Licence is an essential requirement for this role. Employee benefits include: - 28 days' paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Generous pension contributions, with Employer contributions ranging from 6% to 14% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Sep 04, 2025
Full time
Are you passionate about advising, advocating, or guiding local communities? Ready to take your career to new heights with one of the UK's most impactful charities? Join us in empowering communities and making a lasting difference. We're looking for a dedicated Case Officer to manage casework and provide direct support, advice, and guidance to beneficiaries on a wide range of issues including health, social care, employment, benefits, statutory support, and housing. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Key responsibilities: - Assess the needs of beneficiaries and collaborate with regional specialist teams and external service providers to ensure that support is delivered in an integrated and effective way. - Develop creative, tailored solutions, drawing on contributions from volunteers, our members, and branches to meet beneficiaries' unique needs. - Work closely with the Casework Services Manager and Head of Welfare to identify and address local beneficiary needs, helping shape the commissioning of specialist services. - Advise beneficiaries on available support and assist them in accessing the services they need, while maintaining an up-to-date knowledge of statutory benefits. - Build strong connections with local organisations to reach beneficiaries in the community. The role is primarily homebased and will have regular travel around the Lincolnshire and Nottinghamshire area for internal meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings. A valid UK Driving Licence is an essential requirement for this role. Employee benefits include: - 28 days' paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Generous pension contributions, with Employer contributions ranging from 6% to 14% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Role purpose Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans. The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc. The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager. The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind s policies and procedures. Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work. Key Responsibilities Triage, onboard and support a caseload of 15-20 individuals Triage and support individuals dropping into the service for household / cost of living crisis support Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations) Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals behalf Complete emergency applications and grant applications Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management Provide housing, general money and debt management advice Provide information on employment opportunities and training support for clients Where appropriate, source warm goods for those in need Engage in outreach within the borough to encourage referrals and promote the service Signpost to other relevant services in the borough, or further afield Attend training, forums and meetings to ensure knowledge remains relevant and up to date Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally Provide updates and feedback to the broader teams Engage in multi-disciplinary meetings, both internally and externally Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure Record the results of outcome assessments and satisfaction surveys on the Views databases Work in line with triage procedures and use the referral process when referring cases to external organisations Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities Follow Hammersmith, Fulham, Ealing, and Hounslow Mind s organisational policies and guidelines Undertake additional duties that may reasonably be required to fulfil the objectives of the post Person Specification Knowledge and Experience Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams) Knowledge and understanding of mental health problems, and mental health services Experience of delivering advice and information Experience of managing complex cases and autonomously managing a caseload Experience of working with multiple agencies and attending multi-disciplinary meetings Experience of delivering desired outcomes in a timely manner Up to date knowledge and experience of safeguarding adults Understanding of the importance of monitoring and evaluation, and the ability to keep records Experience with de-escalation, recognising and mitigating risks Experience of working with challenging behaviour Listening to clients and encouraging positive steps towards self-management of crisis and recovery Skills and Abilities Relevant and up to date knowledge of welfare benefits, housing and social care Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing Excellent listening and liaison skills Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports) Ability to liaise with a range of people individuals with support needs, carers, and a range of different professionals Ability to remain calm in challenging situations and reinforce boundaries Ability to support people to manage difficult feelings, and communicate their needs effectively Knowledge of best practice for lone working, data protection and safeguarding adults Willingness to undertake training related to housing and welfare benefit A team player Ability to work on your own initiative Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders Strong organisation and administrative skills The drive to motivate self and others to achieve positive outcomes Flexibility in overall approach to work Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies Strong sense of self, and ability to set and maintain boundaries Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice Ability to plan and prioritise your own workload Desirable Lived experience of mental health problems, and of using mental health services
Sep 03, 2025
Full time
Role purpose Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans. The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc. The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager. The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind s policies and procedures. Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work. Key Responsibilities Triage, onboard and support a caseload of 15-20 individuals Triage and support individuals dropping into the service for household / cost of living crisis support Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations) Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals behalf Complete emergency applications and grant applications Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management Provide housing, general money and debt management advice Provide information on employment opportunities and training support for clients Where appropriate, source warm goods for those in need Engage in outreach within the borough to encourage referrals and promote the service Signpost to other relevant services in the borough, or further afield Attend training, forums and meetings to ensure knowledge remains relevant and up to date Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally Provide updates and feedback to the broader teams Engage in multi-disciplinary meetings, both internally and externally Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure Record the results of outcome assessments and satisfaction surveys on the Views databases Work in line with triage procedures and use the referral process when referring cases to external organisations Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities Follow Hammersmith, Fulham, Ealing, and Hounslow Mind s organisational policies and guidelines Undertake additional duties that may reasonably be required to fulfil the objectives of the post Person Specification Knowledge and Experience Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams) Knowledge and understanding of mental health problems, and mental health services Experience of delivering advice and information Experience of managing complex cases and autonomously managing a caseload Experience of working with multiple agencies and attending multi-disciplinary meetings Experience of delivering desired outcomes in a timely manner Up to date knowledge and experience of safeguarding adults Understanding of the importance of monitoring and evaluation, and the ability to keep records Experience with de-escalation, recognising and mitigating risks Experience of working with challenging behaviour Listening to clients and encouraging positive steps towards self-management of crisis and recovery Skills and Abilities Relevant and up to date knowledge of welfare benefits, housing and social care Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing Excellent listening and liaison skills Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports) Ability to liaise with a range of people individuals with support needs, carers, and a range of different professionals Ability to remain calm in challenging situations and reinforce boundaries Ability to support people to manage difficult feelings, and communicate their needs effectively Knowledge of best practice for lone working, data protection and safeguarding adults Willingness to undertake training related to housing and welfare benefit A team player Ability to work on your own initiative Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders Strong organisation and administrative skills The drive to motivate self and others to achieve positive outcomes Flexibility in overall approach to work Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies Strong sense of self, and ability to set and maintain boundaries Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice Ability to plan and prioritise your own workload Desirable Lived experience of mental health problems, and of using mental health services
Liberty Recruitment Group are delighted to be working with a fantastic company based in Fareham who are looking to recruit an HR Officer for their team. This is very operational role, and you will be responsible for carrying out the day-to-day HR duties. This position reports into a supportive HR Manager and offered with hybrid working, with up to 2 days a week working from home. Some of your responsibilities would be: Advising managers and employees on day-to-day HR queries. Managing ER casework including disciplinaries, grievances and absence issues. Coordinating recruitment by shortlisting CVs, arranging interviews and onboarding new starters. Delivering HR inductions and running probation reviews. Recording absences, monitoring triggers and escalating concerns. Manage the company Academy and all L&D administration, including acting as first point of contact, organising training sessions, liaising with external providers, and maintaining accurate training records. Supporting payroll by preparing and checking monthly inputs. Initiating Occupational Health referrals and implementing return-to-work plans. Maintaining accurate HR records and producing regular reports. Act as a key contact for visa-related queries, providing guidance when required. Previous HR experience in a fast-paced environment is essential. You will be CIPD qualified and have solid understanding of UK employment legislation. You will also come with strong IT and data analysis skills. As a person you will have excellent communication and interpersonal skills who is a collaborative team player. Someone who has a genuine passion for HR is a must! This permanent role is paying up to £35k with some fantastic benefits, including: 25 days annual holiday allowance with the ability to buy more Free parking and beverages Private Healthcare Critical Health Insurance Pension Scheme with exceptional company contribution and matching If you would like to discuss this role further, please do not hesitate to contact one of the team at Liberty HR Recruitment.
Sep 03, 2025
Full time
Liberty Recruitment Group are delighted to be working with a fantastic company based in Fareham who are looking to recruit an HR Officer for their team. This is very operational role, and you will be responsible for carrying out the day-to-day HR duties. This position reports into a supportive HR Manager and offered with hybrid working, with up to 2 days a week working from home. Some of your responsibilities would be: Advising managers and employees on day-to-day HR queries. Managing ER casework including disciplinaries, grievances and absence issues. Coordinating recruitment by shortlisting CVs, arranging interviews and onboarding new starters. Delivering HR inductions and running probation reviews. Recording absences, monitoring triggers and escalating concerns. Manage the company Academy and all L&D administration, including acting as first point of contact, organising training sessions, liaising with external providers, and maintaining accurate training records. Supporting payroll by preparing and checking monthly inputs. Initiating Occupational Health referrals and implementing return-to-work plans. Maintaining accurate HR records and producing regular reports. Act as a key contact for visa-related queries, providing guidance when required. Previous HR experience in a fast-paced environment is essential. You will be CIPD qualified and have solid understanding of UK employment legislation. You will also come with strong IT and data analysis skills. As a person you will have excellent communication and interpersonal skills who is a collaborative team player. Someone who has a genuine passion for HR is a must! This permanent role is paying up to £35k with some fantastic benefits, including: 25 days annual holiday allowance with the ability to buy more Free parking and beverages Private Healthcare Critical Health Insurance Pension Scheme with exceptional company contribution and matching If you would like to discuss this role further, please do not hesitate to contact one of the team at Liberty HR Recruitment.
We are seeking a proactive and customer-focused Housing Triage Officer to join a busy Housing Team, providing first-line advice and assistance to residents with housing-related issues. You will play a key role in preventing homelessness by identifying those already homeless or at risk within 56 days, in line with current legislation and the Homelessness Code of Guidance. This is a fast-paced role that requires excellent communication, sound housing knowledge, and the ability to assess needs quickly and effectively. The successful candidate will be required to be int he office 3 days a week. The Role Act as the first point of contact for all new enquiries into the service, conducting initial assessments to establish housing needs and risks. Identify households at risk of homelessness and provide early intervention support where applicable. Deliver accurate advice and assistance on a wide range of housing matters, including homelessness prevention, tenancy rights, illegal eviction, disrepair, domestic abuse, money management, and benefits. Advise customers on housing options, such as private rentals, deposit and rent-in-advance schemes, renting a room, social housing, mediation, and supported accommodation. Undertake casework as required to complete triage assessments and ensure timely progression of cases. Coordinate and respond to general housing queries via phone, email, and in person. Work closely with colleagues, partners, and external agencies to support residents in finding or sustaining accommodation. Key Requirements Proven recent experience using Abritas (Civica) Homeless module. Strong understanding of homelessness legislation, housing allocations policies, choice-based lettings, and the housing options agenda. Good working knowledge of tenancy law to provide accurate advice to tenants and landlords. Excellent interpersonal skills with the ability to work under pressure, prioritise workload, and meet tight deadlines. A customer-focused approach with the flexibility to adapt to service needs and contribute to continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
We are seeking a proactive and customer-focused Housing Triage Officer to join a busy Housing Team, providing first-line advice and assistance to residents with housing-related issues. You will play a key role in preventing homelessness by identifying those already homeless or at risk within 56 days, in line with current legislation and the Homelessness Code of Guidance. This is a fast-paced role that requires excellent communication, sound housing knowledge, and the ability to assess needs quickly and effectively. The successful candidate will be required to be int he office 3 days a week. The Role Act as the first point of contact for all new enquiries into the service, conducting initial assessments to establish housing needs and risks. Identify households at risk of homelessness and provide early intervention support where applicable. Deliver accurate advice and assistance on a wide range of housing matters, including homelessness prevention, tenancy rights, illegal eviction, disrepair, domestic abuse, money management, and benefits. Advise customers on housing options, such as private rentals, deposit and rent-in-advance schemes, renting a room, social housing, mediation, and supported accommodation. Undertake casework as required to complete triage assessments and ensure timely progression of cases. Coordinate and respond to general housing queries via phone, email, and in person. Work closely with colleagues, partners, and external agencies to support residents in finding or sustaining accommodation. Key Requirements Proven recent experience using Abritas (Civica) Homeless module. Strong understanding of homelessness legislation, housing allocations policies, choice-based lettings, and the housing options agenda. Good working knowledge of tenancy law to provide accurate advice to tenants and landlords. Excellent interpersonal skills with the ability to work under pressure, prioritise workload, and meet tight deadlines. A customer-focused approach with the flexibility to adapt to service needs and contribute to continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities Deliver comprehensive, person-centred housing advice to prevent homelessness. Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. Identify and address safeguarding concerns, making referrals to support services as necessary. Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You Experience working in homelessness prevention, housing options, or housing casework. Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. Experience managing complex homelessness and tenancy sustainment cases. Excellent communication and negotiation skills to engage with landlords, tenants, and support services. Ability to interpret and apply housing legislation to support decision-making. Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities Deliver comprehensive, person-centred housing advice to prevent homelessness. Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. Identify and address safeguarding concerns, making referrals to support services as necessary. Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You Experience working in homelessness prevention, housing options, or housing casework. Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. Experience managing complex homelessness and tenancy sustainment cases. Excellent communication and negotiation skills to engage with landlords, tenants, and support services. Ability to interpret and apply housing legislation to support decision-making. Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Are you a highly organised and customer focused HR and Recruitment officer? We are seeking an experienced individual to cover a 3-month temporary role on part-time basis - 28 hours week. You will provide essential administrative support to the Employee Relations Manager and the wider management team, contributing to the smooth and efficient operation of the HR function. Daily Tasks Include Providing generalist HR administrative support to the Employee Relations Manager / Senior Leadership Team, Managers and the wider HR team, contributing to the effective day-to-day running of the HR function Assist in providing a high-quality HR service to staff , ensuring all advice and support is delivered in line with policies, procedures, and legal requirements Manage and maintain accurate and up-to-date HR records within the clients HR systems, always ensuring data integrity and confidentiality. Lead on the client's database ensuring full compliance and reporting to the senior management team weekly on updates and risks Own the full recruitment process for all vacant roles assisting with the recruitment of staff What we're looking for: A solid understanding of HR policies, procedures and processes for HR and Business Support in, order to advise and inform others Ability to plan, manage and prioritise own workloads Proven experience in providing administrative and technical support for a range of HR and Recruitment functions including less complex casework, employee life cycle and recruitment Ability to communicate clearly, appropriately, and effectively in a range of situations including meetings, on a one-to-one with individuals and on the telephone. CIPD Level 2 Minimum If you are seeking a part-time opportunity and available to start on 26th August 2025 , please apply. INDHRR 50167JR
Sep 02, 2025
Seasonal
Are you a highly organised and customer focused HR and Recruitment officer? We are seeking an experienced individual to cover a 3-month temporary role on part-time basis - 28 hours week. You will provide essential administrative support to the Employee Relations Manager and the wider management team, contributing to the smooth and efficient operation of the HR function. Daily Tasks Include Providing generalist HR administrative support to the Employee Relations Manager / Senior Leadership Team, Managers and the wider HR team, contributing to the effective day-to-day running of the HR function Assist in providing a high-quality HR service to staff , ensuring all advice and support is delivered in line with policies, procedures, and legal requirements Manage and maintain accurate and up-to-date HR records within the clients HR systems, always ensuring data integrity and confidentiality. Lead on the client's database ensuring full compliance and reporting to the senior management team weekly on updates and risks Own the full recruitment process for all vacant roles assisting with the recruitment of staff What we're looking for: A solid understanding of HR policies, procedures and processes for HR and Business Support in, order to advise and inform others Ability to plan, manage and prioritise own workloads Proven experience in providing administrative and technical support for a range of HR and Recruitment functions including less complex casework, employee life cycle and recruitment Ability to communicate clearly, appropriately, and effectively in a range of situations including meetings, on a one-to-one with individuals and on the telephone. CIPD Level 2 Minimum If you are seeking a part-time opportunity and available to start on 26th August 2025 , please apply. INDHRR 50167JR
We're working with a busy central London local authority to recruit a Homeless Casework Support Officer. This is a key role within the Homeless Services team, providing essential support to caseworkers and ensuring the smooth operation of case management processes. You'll be joining a service dedicated to helping vulnerable residents navigate complex housing situations, where your organisation, communication skills, and empathy will make a real difference in people's lives. The Role Liaise with staff, service users, and partner agencies via email and telephone to ensure timely responses and effective case progression. Accurately record and update case information across systems and spreadsheets, maintaining compliance with data protection requirements. Proactively manage queries and workstreams through to resolution, keeping both colleagues and service users informed. Communicate clearly and empathetically with residents, particularly those in challenging or sensitive situations. Draft professional correspondence, compile reports, and ensure that all documentation is clear, accurate, and compliant. Provide day-to-day operational support to caseworkers, enabling them to focus on complex decision-making and frontline interventions. Key Requirements Experience working in or alongside homelessness or housing services. Previous customer service or case management experience in a fast-paced environment. Strong written and numerical skills, with attention to detail and accuracy. Confident and empathetic telephone manner, able to engage with residents in distress. Organised and proactive, with the ability to manage workload effectively under pressure. Comfortable working both independently and collaboratively within a team. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today by clicking APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
We're working with a busy central London local authority to recruit a Homeless Casework Support Officer. This is a key role within the Homeless Services team, providing essential support to caseworkers and ensuring the smooth operation of case management processes. You'll be joining a service dedicated to helping vulnerable residents navigate complex housing situations, where your organisation, communication skills, and empathy will make a real difference in people's lives. The Role Liaise with staff, service users, and partner agencies via email and telephone to ensure timely responses and effective case progression. Accurately record and update case information across systems and spreadsheets, maintaining compliance with data protection requirements. Proactively manage queries and workstreams through to resolution, keeping both colleagues and service users informed. Communicate clearly and empathetically with residents, particularly those in challenging or sensitive situations. Draft professional correspondence, compile reports, and ensure that all documentation is clear, accurate, and compliant. Provide day-to-day operational support to caseworkers, enabling them to focus on complex decision-making and frontline interventions. Key Requirements Experience working in or alongside homelessness or housing services. Previous customer service or case management experience in a fast-paced environment. Strong written and numerical skills, with attention to detail and accuracy. Confident and empathetic telephone manner, able to engage with residents in distress. Organised and proactive, with the ability to manage workload effectively under pressure. Comfortable working both independently and collaboratively within a team. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today by clicking APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Responsible to: Chief Executive Officer Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt Caseworkers, Energy Advisor. Hours: Full time 36 hours (there is some flexibility for the right candidate) Salary: £26,994 £28,922 dependent on experience Main Purpose of Job To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues. To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services. To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way. To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service. To ensure cover for Advice Session Supervisors when needed To provide training, guidance and support on client records, telephone channel and quality standards To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary. To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR s to drive the organisation towards excellence in quality. To be responsible for ensuring Debt technical supervision is in place and carry out continuous professional development activities and duties within the organisation. In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate To undertake regular team meetings in line with the organisation s quality expectations To undertake regular formal supervisions and review meetings Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best Encourage good teamwork and lines of communication between all staff and volunteers Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets. Research and Campaigns To ensure the advice team contribute to the development of social policy in line with our business plan To assist with social policy work as required by the organisation Management duties You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation s Business Plan and service-related KPIs. Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations Learning and professional development Keep up to date with legislation relevant to the role, trends, ideas and thinking Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer Identify own learning and development needs and plan to meet them. Administration Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required. Other Duties and Responsibilities Undertake advice work as required, including supporting contracts and projects outside of the generalist service. Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts. Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed. Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy. Develop and maintain effective admin systems and records relevant to the role. Act as key holder and open or close the building when necessary. Attend regular internal and external meetings relevant to the role and to services at outreach locations. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations. Identify own learning and development needs and take steps to address these. Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service. Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible. Demonstrate commitment to the aims and policies of the Citizens Advice service Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes. Attend relevant internal and external meetings as agreed with your line manager. Take personal responsibility for your own actions and for sorting out issues or problems that arise. Review and make recommendations for improvements to the service. Comply with all Citizens Advice information assurance guidelines. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service In addition you must be prepared to train up to do the following: Debt Advice giving Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use appropriate resources to find, interpret and communicate the relevant information to clients. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Ensure that all work conforms to the organisation s office manual and the Advice Quality standard / other funding requirements, as appropriate. Ensure that work reflects and supports the Citizens Advice service s equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control. Be a DRO approved intermediary.
Sep 01, 2025
Full time
Responsible to: Chief Executive Officer Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt Caseworkers, Energy Advisor. Hours: Full time 36 hours (there is some flexibility for the right candidate) Salary: £26,994 £28,922 dependent on experience Main Purpose of Job To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues. To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services. To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way. To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service. To ensure cover for Advice Session Supervisors when needed To provide training, guidance and support on client records, telephone channel and quality standards To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary. To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR s to drive the organisation towards excellence in quality. To be responsible for ensuring Debt technical supervision is in place and carry out continuous professional development activities and duties within the organisation. In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate To undertake regular team meetings in line with the organisation s quality expectations To undertake regular formal supervisions and review meetings Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best Encourage good teamwork and lines of communication between all staff and volunteers Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets. Research and Campaigns To ensure the advice team contribute to the development of social policy in line with our business plan To assist with social policy work as required by the organisation Management duties You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation s Business Plan and service-related KPIs. Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations Learning and professional development Keep up to date with legislation relevant to the role, trends, ideas and thinking Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer Identify own learning and development needs and plan to meet them. Administration Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required. Other Duties and Responsibilities Undertake advice work as required, including supporting contracts and projects outside of the generalist service. Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts. Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed. Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy. Develop and maintain effective admin systems and records relevant to the role. Act as key holder and open or close the building when necessary. Attend regular internal and external meetings relevant to the role and to services at outreach locations. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations. Identify own learning and development needs and take steps to address these. Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service. Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible. Demonstrate commitment to the aims and policies of the Citizens Advice service Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes. Attend relevant internal and external meetings as agreed with your line manager. Take personal responsibility for your own actions and for sorting out issues or problems that arise. Review and make recommendations for improvements to the service. Comply with all Citizens Advice information assurance guidelines. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service In addition you must be prepared to train up to do the following: Debt Advice giving Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use appropriate resources to find, interpret and communicate the relevant information to clients. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Ensure that all work conforms to the organisation s office manual and the Advice Quality standard / other funding requirements, as appropriate. Ensure that work reflects and supports the Citizens Advice service s equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control. Be a DRO approved intermediary.
We're working to recruit an experienced and proactive Procurement and Contract Officer to join the Temporary Accommodation and Resettlement service. This role is central to ensuring the effective procurement, supply, and management of private sector and temporary accommodation for households in housing need. You'll be working at the frontline of housing need, developing strong relationships with landlords and agents, ensuring compliance with housing standards and legislation, and helping to deliver safe and sustainable housing solutions. The Role Commission, procure, and manage the supply of temporary accommodation, direct lets, and private rented sector properties. Develop and maintain effective relationships with private landlords, agents, and housing providers to increase housing supply. Carry out property inspections, ensuring suitability, safety, and compliance with housing standards. Monitor contract performance, address underperformance, and support service improvement. Analyse supply and demand data to inform commissioning decisions and anticipate service challenges. Manage accommodation-related issues, including tenancy sustainment, disrepair, and complaints. Support delivery of ad hoc projects such as decants, tenancy audits, and contract development. Work closely with landlords and tenants to resolve issues, extend tenancies, and encourage good property management standards. Ensure compliance with relevant housing legislation, including housing benefit regulations and procurement frameworks. Key Requirements Strong understanding of Part VII of the Housing Act 1996 and homelessness legislation. Proven experience in property procurement within the private rented sector. Good knowledge of housing benefits and subsidy management. Previous experience working in a local authority or social housing environment. Excellent communication, negotiation, and stakeholder management skills. Strong organisational skills with the ability to manage a varied workload under pressure. Ability to resolve complex casework issues while maintaining professionalism and sensitivity. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contractor
We're working to recruit an experienced and proactive Procurement and Contract Officer to join the Temporary Accommodation and Resettlement service. This role is central to ensuring the effective procurement, supply, and management of private sector and temporary accommodation for households in housing need. You'll be working at the frontline of housing need, developing strong relationships with landlords and agents, ensuring compliance with housing standards and legislation, and helping to deliver safe and sustainable housing solutions. The Role Commission, procure, and manage the supply of temporary accommodation, direct lets, and private rented sector properties. Develop and maintain effective relationships with private landlords, agents, and housing providers to increase housing supply. Carry out property inspections, ensuring suitability, safety, and compliance with housing standards. Monitor contract performance, address underperformance, and support service improvement. Analyse supply and demand data to inform commissioning decisions and anticipate service challenges. Manage accommodation-related issues, including tenancy sustainment, disrepair, and complaints. Support delivery of ad hoc projects such as decants, tenancy audits, and contract development. Work closely with landlords and tenants to resolve issues, extend tenancies, and encourage good property management standards. Ensure compliance with relevant housing legislation, including housing benefit regulations and procurement frameworks. Key Requirements Strong understanding of Part VII of the Housing Act 1996 and homelessness legislation. Proven experience in property procurement within the private rented sector. Good knowledge of housing benefits and subsidy management. Previous experience working in a local authority or social housing environment. Excellent communication, negotiation, and stakeholder management skills. Strong organisational skills with the ability to manage a varied workload under pressure. Ability to resolve complex casework issues while maintaining professionalism and sensitivity. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
EHC Coordinator - SEND (Hertfordshire Council) Pay Rate: 300 per day (Umbrella - non-negotiable) Contract Type: Interim / Agency Location: Hybrid - Hertfordshire (School Age Statutory SEND Team) Job Summary Hertfordshire Council is recruiting an experienced EHC Coordinator to join the School Age Statutory SEND Team . This role is central to delivering high-quality casework for children and young people with Special Educational Needs and Disabilities (SEND) , ensuring the effective management of Education, Health and Care Plans (EHCPs) from pre-14 reviews through to post-16 transition and preparation for adulthood. As an EHC Coordinator , you will manage your own caseload, ensuring compliance with statutory timescales, while working collaboratively with families, schools, and professionals to secure the best possible outcomes for children and young people. Main Responsibilities Manage and process statutory SEND casework within legal and internal timelines. Monitor and review EHCPs, attending annual review meetings and ensuring amendments reflect children's needs and outcomes. Lead on pre-14 reviews , including requests for reassessments, placement changes, and provision updates. Oversee post-14 reviews , with a strong focus on preparation for adulthood, transition planning, and managing the cease process where appropriate. Prepare clear and accessible information for parents, carers, schools, and young people to ensure understanding of SEND processes. Work in close partnership with education, health, and social care professionals to deliver integrated support. Contribute to resource decisions and ensure that EHCP assessments and plans are robust, accurate, and outcome-focused. Maintain accurate records, using case management systems to monitor compliance with statutory duties. Person Specification Essential: Minimum A-Level education (or equivalent). Strong knowledge and practical experience of SEND processes and legislation. Experience of working within complex systems, ideally within children's services, education, or SEND teams. Previous experience of working directly with families or young people. Excellent organisational skills with the ability to manage competing deadlines. Strong communication, relationship-building, and negotiation skills across multi-agency settings. Proficient IT skills including report writing, data analysis, and case management systems. Desirable: Additional qualifications or training related to SEND. Experience of casework within a Local Authority SEND team. If you are interested in this position, please send your CV to at Mayur Rabari removed) or call on (phone number removed). Benefits of working with Eden Brown Synergy include: DBS check processed and paid for by Eden Brown Synergy Referral bonus if you refer a colleague or friend to us Bonus for finding your own job Twice weekly payroll Dedicated recruitment consultant who will support you throughout your job search, employment and beyond EHC Coordinator, EHCP Casework Officer, SEND Case Officer, Education Health and Care Plan reviews, SEN Caseworker Hertfordshire, Local Authority SEND jobs, Special Educational Needs Officer, SEND statutory casework jobs. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Sep 01, 2025
Seasonal
EHC Coordinator - SEND (Hertfordshire Council) Pay Rate: 300 per day (Umbrella - non-negotiable) Contract Type: Interim / Agency Location: Hybrid - Hertfordshire (School Age Statutory SEND Team) Job Summary Hertfordshire Council is recruiting an experienced EHC Coordinator to join the School Age Statutory SEND Team . This role is central to delivering high-quality casework for children and young people with Special Educational Needs and Disabilities (SEND) , ensuring the effective management of Education, Health and Care Plans (EHCPs) from pre-14 reviews through to post-16 transition and preparation for adulthood. As an EHC Coordinator , you will manage your own caseload, ensuring compliance with statutory timescales, while working collaboratively with families, schools, and professionals to secure the best possible outcomes for children and young people. Main Responsibilities Manage and process statutory SEND casework within legal and internal timelines. Monitor and review EHCPs, attending annual review meetings and ensuring amendments reflect children's needs and outcomes. Lead on pre-14 reviews , including requests for reassessments, placement changes, and provision updates. Oversee post-14 reviews , with a strong focus on preparation for adulthood, transition planning, and managing the cease process where appropriate. Prepare clear and accessible information for parents, carers, schools, and young people to ensure understanding of SEND processes. Work in close partnership with education, health, and social care professionals to deliver integrated support. Contribute to resource decisions and ensure that EHCP assessments and plans are robust, accurate, and outcome-focused. Maintain accurate records, using case management systems to monitor compliance with statutory duties. Person Specification Essential: Minimum A-Level education (or equivalent). Strong knowledge and practical experience of SEND processes and legislation. Experience of working within complex systems, ideally within children's services, education, or SEND teams. Previous experience of working directly with families or young people. Excellent organisational skills with the ability to manage competing deadlines. Strong communication, relationship-building, and negotiation skills across multi-agency settings. Proficient IT skills including report writing, data analysis, and case management systems. Desirable: Additional qualifications or training related to SEND. Experience of casework within a Local Authority SEND team. If you are interested in this position, please send your CV to at Mayur Rabari removed) or call on (phone number removed). Benefits of working with Eden Brown Synergy include: DBS check processed and paid for by Eden Brown Synergy Referral bonus if you refer a colleague or friend to us Bonus for finding your own job Twice weekly payroll Dedicated recruitment consultant who will support you throughout your job search, employment and beyond EHC Coordinator, EHCP Casework Officer, SEND Case Officer, Education Health and Care Plan reviews, SEN Caseworker Hertfordshire, Local Authority SEND jobs, Special Educational Needs Officer, SEND statutory casework jobs. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Tribunal Officer - SEND Tribunal (Hertfordshire Council) Pay Rate: 390 per day (Umbrella - non-negotiable) Contract Type: Interim / Agency Location: Hybrid - Hertfordshire (with some remote working) Job Summary Hertfordshire Council is seeking an experienced Tribunal Officer to deliver complex SEND Tribunal casework . This role focuses on managing appeals relating to the identification and assessment of children and young people (0-25) with Special Educational Needs and Disabilities (SEND) and the production, review and maintenance of Education, Health and Care Plans (EHCPs) . You will lead on Tribunal hearings , provide high-level casework support, and coordinate robust multi-agency responses to defend the Local Authority's position at SEND Tribunal. Key Responsibilities Manage and deliver high-quality reactive casework for all open SEND Tribunal appeals. Represent the Local Authority at Special Educational Needs and Disability Tribunal (SENDIST) hearings, defending service provision decisions. Coordinate multi-agency responses, using strong negotiation and influencing skills with schools, parents, carers, and professionals. Develop comprehensive tribunal documentation including chronologies, evidence bundles, and case summaries. Lead and chair multi-agency meetings and case conferences in preparation for Tribunal hearings. Maintain expert knowledge of SEND legislation including the Children and Families Act 2014, SEN Code of Practice 2014, and Equalities Act 2010. Support service improvement by contributing to policy and procedure development within the SEND service. Ensure accurate and compliant record-keeping, data analysis, and monitoring of statutory deadlines. Person Specification Proven experience in SEND Tribunal casework , including representing a Local Authority at hearings. 2-3 years' experience in SEND services or aligned roles. Strong knowledge of SEND law, processes, and statutory requirements . Skilled at working with families, schools, and multi-disciplinary professionals. Excellent negotiation, influencing, and conflict-resolution skills. Organised, resilient, and able to work under pressure to tight deadlines. Excellent IT skills with the ability to analyse data and produce reports. Why Apply? This is a unique opportunity to make a direct impact on outcomes for children and young people with SEND in Hertfordshire. You will play a key role in reducing tribunal risk , improving SEND provision, and shaping local services in line with statutory guidance. If you are interested in this position, please send your CV to at Mayur Rabari removed) or call on (phone number removed). Benefits of working with Eden Brown Synergy include: DBS check processed and paid for by Eden Brown Synergy Referral bonus if you refer a colleague or friend to us Bonus for finding your own job Twice weekly payroll Dedicated recruitment consultant who will support you throughout your job search, employment and beyond SEND Tribunal Officer, EHCP Case Officer, SEND Appeals, Local Authority SEND, Special Educational Needs Tribunal, Education Health and Care Plan jobs, SEND Casework Officer, SEN Code of Practice roles, Hertfordshire Council jobs. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Sep 01, 2025
Seasonal
Tribunal Officer - SEND Tribunal (Hertfordshire Council) Pay Rate: 390 per day (Umbrella - non-negotiable) Contract Type: Interim / Agency Location: Hybrid - Hertfordshire (with some remote working) Job Summary Hertfordshire Council is seeking an experienced Tribunal Officer to deliver complex SEND Tribunal casework . This role focuses on managing appeals relating to the identification and assessment of children and young people (0-25) with Special Educational Needs and Disabilities (SEND) and the production, review and maintenance of Education, Health and Care Plans (EHCPs) . You will lead on Tribunal hearings , provide high-level casework support, and coordinate robust multi-agency responses to defend the Local Authority's position at SEND Tribunal. Key Responsibilities Manage and deliver high-quality reactive casework for all open SEND Tribunal appeals. Represent the Local Authority at Special Educational Needs and Disability Tribunal (SENDIST) hearings, defending service provision decisions. Coordinate multi-agency responses, using strong negotiation and influencing skills with schools, parents, carers, and professionals. Develop comprehensive tribunal documentation including chronologies, evidence bundles, and case summaries. Lead and chair multi-agency meetings and case conferences in preparation for Tribunal hearings. Maintain expert knowledge of SEND legislation including the Children and Families Act 2014, SEN Code of Practice 2014, and Equalities Act 2010. Support service improvement by contributing to policy and procedure development within the SEND service. Ensure accurate and compliant record-keeping, data analysis, and monitoring of statutory deadlines. Person Specification Proven experience in SEND Tribunal casework , including representing a Local Authority at hearings. 2-3 years' experience in SEND services or aligned roles. Strong knowledge of SEND law, processes, and statutory requirements . Skilled at working with families, schools, and multi-disciplinary professionals. Excellent negotiation, influencing, and conflict-resolution skills. Organised, resilient, and able to work under pressure to tight deadlines. Excellent IT skills with the ability to analyse data and produce reports. Why Apply? This is a unique opportunity to make a direct impact on outcomes for children and young people with SEND in Hertfordshire. You will play a key role in reducing tribunal risk , improving SEND provision, and shaping local services in line with statutory guidance. If you are interested in this position, please send your CV to at Mayur Rabari removed) or call on (phone number removed). Benefits of working with Eden Brown Synergy include: DBS check processed and paid for by Eden Brown Synergy Referral bonus if you refer a colleague or friend to us Bonus for finding your own job Twice weekly payroll Dedicated recruitment consultant who will support you throughout your job search, employment and beyond SEND Tribunal Officer, EHCP Case Officer, SEND Appeals, Local Authority SEND, Special Educational Needs Tribunal, Education Health and Care Plan jobs, SEND Casework Officer, SEN Code of Practice roles, Hertfordshire Council jobs. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Housing Reviews Officer South East London 3 to 6 month ongoing contract 31.16 p/hr umbrella Closing Date: 07 May 2025 Requirements Experience dealing of making a range of homelessness decisions and decisions on part VI Experience performing s202 Reviews is a requirement to be considered Extensive experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing. Experience of providing an excellent level of customer care and customer service in a comparable customer service environment. Experience of prioritising competing demands in a pressurised environment, recognising service priorities and managing a caseload within agreed targets. Experience of achieving performance targets, deadlines and meeting departmental objectives Experience of providing an effective advice service to members of the public Responsibilities Ensure the service carries out independent reviews of homeless decisions, suitability of offers of temporary accommodation and private sector offers to discharge duty, part VI offers of accommodation and part VI assessment reviews in a timely manner. Ensure the process minimises costs including expenditure on temporary accommodation and supports the efficient management of the service. Contribute to the achievement of Housing and Housing Needs service plan priorities and objectives and meet key targets. Recognising the critical impact of homelessness on customers, and delivering early, accurate and high quality advice Responsibility for accurate record keeping and use of systems to ensure comprehensive ability to report on customers individual service provision and overall homeless trends To ensure that casework is proactively managed and key deadlines - for the provision of actions on customers individual reviews, as well as key process deadlines on casework management are adhered to To answer members enquiries and draft responses to complaints / enquiries on individual cases as required. To provide statistical information on performance as requested. PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Sep 01, 2025
Seasonal
Housing Reviews Officer South East London 3 to 6 month ongoing contract 31.16 p/hr umbrella Closing Date: 07 May 2025 Requirements Experience dealing of making a range of homelessness decisions and decisions on part VI Experience performing s202 Reviews is a requirement to be considered Extensive experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing. Experience of providing an excellent level of customer care and customer service in a comparable customer service environment. Experience of prioritising competing demands in a pressurised environment, recognising service priorities and managing a caseload within agreed targets. Experience of achieving performance targets, deadlines and meeting departmental objectives Experience of providing an effective advice service to members of the public Responsibilities Ensure the service carries out independent reviews of homeless decisions, suitability of offers of temporary accommodation and private sector offers to discharge duty, part VI offers of accommodation and part VI assessment reviews in a timely manner. Ensure the process minimises costs including expenditure on temporary accommodation and supports the efficient management of the service. Contribute to the achievement of Housing and Housing Needs service plan priorities and objectives and meet key targets. Recognising the critical impact of homelessness on customers, and delivering early, accurate and high quality advice Responsibility for accurate record keeping and use of systems to ensure comprehensive ability to report on customers individual service provision and overall homeless trends To ensure that casework is proactively managed and key deadlines - for the provision of actions on customers individual reviews, as well as key process deadlines on casework management are adhered to To answer members enquiries and draft responses to complaints / enquiries on individual cases as required. To provide statistical information on performance as requested. PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Eden Brown Synergy are working with an organisation based in Newport (South Wales) that support the Government. They are looking to recruit a number of Customer Service Officers to join their busy team for 12 months initially. The roles are full time, to start ASAP and paying 12.60 PAYE per hour + holiday pay. The client offers hybrid working with 3 days a week at home at 2 days in the office. The company: This organisation provides cross Government and Police HR, Resourcing and Finance Shared Services. Flexibility and a positive attitude towards change are essential. The role: The role is based on the Police & Resourcing Customer Hub. Working in the fast-paced environment you will be the first point of contact for Applicants and Vacancy Managers discussing recruitment campaigns for Central Government clients. The role involves gathering information from internal recruitment applicant tracking systems and liaising with specialist recruitment teams to handle more complex resourcing and recruitment casework queries. If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality you will fit in with us - comprehensive training will be provided and there are good opportunities to progress within our growing organisation. Deliverables: Answer all incoming/outgoing calls and Live Chat in line with current service level agreements Respond to all emails and internal service requests in line with current service level agreements. Use the internal system to provide an accurate and timely response or escalate queries where applicable. Be customer focused at all times ensuring that excellent customer service is provided on all calls. Highlight any improvement opportunities Be a part of process and service improvements whether through suggestion or implementation. Work as part of a strong team to deliver results during peak times where calls are peaking. Ensure adherence to designated breaks and lunches, and that you are proactive in resolving queries both accurately and quickly. Essential Skills Attention to detail Able to work in a team or other structured environment. Articulate and able to maintain good relationships with colleagues and clients. Delivers a high quality customer service in a professional manner, creating trust and confidence Excellent communicator Effective team player, who constantly displays commitment and flexibility Assimilates and applies policies and procedures consistently Accurate and timely delivery of tasks Effective problem solver Excellent organisational skills Attention to detail in record keeping. Please only apply for these roles if you have all the skills, knowledge and experience to carry out the role above and can easily commute to Newport twice a week. Thank you Charlotte (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Sep 01, 2025
Seasonal
Eden Brown Synergy are working with an organisation based in Newport (South Wales) that support the Government. They are looking to recruit a number of Customer Service Officers to join their busy team for 12 months initially. The roles are full time, to start ASAP and paying 12.60 PAYE per hour + holiday pay. The client offers hybrid working with 3 days a week at home at 2 days in the office. The company: This organisation provides cross Government and Police HR, Resourcing and Finance Shared Services. Flexibility and a positive attitude towards change are essential. The role: The role is based on the Police & Resourcing Customer Hub. Working in the fast-paced environment you will be the first point of contact for Applicants and Vacancy Managers discussing recruitment campaigns for Central Government clients. The role involves gathering information from internal recruitment applicant tracking systems and liaising with specialist recruitment teams to handle more complex resourcing and recruitment casework queries. If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality you will fit in with us - comprehensive training will be provided and there are good opportunities to progress within our growing organisation. Deliverables: Answer all incoming/outgoing calls and Live Chat in line with current service level agreements Respond to all emails and internal service requests in line with current service level agreements. Use the internal system to provide an accurate and timely response or escalate queries where applicable. Be customer focused at all times ensuring that excellent customer service is provided on all calls. Highlight any improvement opportunities Be a part of process and service improvements whether through suggestion or implementation. Work as part of a strong team to deliver results during peak times where calls are peaking. Ensure adherence to designated breaks and lunches, and that you are proactive in resolving queries both accurately and quickly. Essential Skills Attention to detail Able to work in a team or other structured environment. Articulate and able to maintain good relationships with colleagues and clients. Delivers a high quality customer service in a professional manner, creating trust and confidence Excellent communicator Effective team player, who constantly displays commitment and flexibility Assimilates and applies policies and procedures consistently Accurate and timely delivery of tasks Effective problem solver Excellent organisational skills Attention to detail in record keeping. Please only apply for these roles if you have all the skills, knowledge and experience to carry out the role above and can easily commute to Newport twice a week. Thank you Charlotte (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
We're recruiting a proactive and customer-focused Resident Services Officer to deliver excellent neighbourhood housing services. This role is central to supporting residents, ensuring effective tenancy and neighbourhood management, and providing a seamless customer experience. You'll be part of a dynamic team, handling a wide range of housing management activities while building strong relationships with residents and internal teams to resolve issues quickly and effectively. Please note this is a site-based role, 5 days per week with no home working. The Role Provide front-line housing management support across neighbourhoods, including reception, telephone, and email contact with residents. Coordinate tenancy processes such as sign-ups, mutual exchanges, Right to Buy applications, and tenancy sustainment activities. Support residents with queries, complaints, and member enquiries, ensuring these are logged, tracked, and resolved within set timescales. Deliver excellent customer service, ensuring residents feel supported and engaged. Schedule and support estate inspections, tenancy visits, and community meetings. Monitor and follow up on compliance-related tasks such as gas access, fire risk actions, and health and safety checks. Maintain accurate casework records, databases, and patch information. Support neighbourhood teams with project work, administration, and the delivery of service improvements. Key Requirements Experience delivering housing or neighbourhood management services. Excellent customer service skills, with the ability to deal with residents empathetically and professionally. Strong administrative and organisational skills, able to manage multiple tasks and meet deadlines. Proficient in IT systems including Microsoft Office, with the ability to maintain accurate records. Strong communication skills, both written and verbal, with the ability to work with residents, colleagues, and stakeholders effectively. Ability to handle sensitive or challenging situations with professionalism and discretion. Flexible, proactive, and able to work both independently and as part of a team. Willingness and ability to work on site, 5 days per week. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contractor
We're recruiting a proactive and customer-focused Resident Services Officer to deliver excellent neighbourhood housing services. This role is central to supporting residents, ensuring effective tenancy and neighbourhood management, and providing a seamless customer experience. You'll be part of a dynamic team, handling a wide range of housing management activities while building strong relationships with residents and internal teams to resolve issues quickly and effectively. Please note this is a site-based role, 5 days per week with no home working. The Role Provide front-line housing management support across neighbourhoods, including reception, telephone, and email contact with residents. Coordinate tenancy processes such as sign-ups, mutual exchanges, Right to Buy applications, and tenancy sustainment activities. Support residents with queries, complaints, and member enquiries, ensuring these are logged, tracked, and resolved within set timescales. Deliver excellent customer service, ensuring residents feel supported and engaged. Schedule and support estate inspections, tenancy visits, and community meetings. Monitor and follow up on compliance-related tasks such as gas access, fire risk actions, and health and safety checks. Maintain accurate casework records, databases, and patch information. Support neighbourhood teams with project work, administration, and the delivery of service improvements. Key Requirements Experience delivering housing or neighbourhood management services. Excellent customer service skills, with the ability to deal with residents empathetically and professionally. Strong administrative and organisational skills, able to manage multiple tasks and meet deadlines. Proficient in IT systems including Microsoft Office, with the ability to maintain accurate records. Strong communication skills, both written and verbal, with the ability to work with residents, colleagues, and stakeholders effectively. Ability to handle sensitive or challenging situations with professionalism and discretion. Flexible, proactive, and able to work both independently and as part of a team. Willingness and ability to work on site, 5 days per week. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Position : Legal Assistant: Civil Litigation Location : London Borough of Harrow, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership, on behalf of the London Borough of Harrow Contract Type: Temporary (initial 3-month contract, with potential for extension) Working Hours: Monday to Friday, 09:00 - 17:00 Work Arrangement: Hybrid (based at Harrow Civic Hub) Pertemps is looking for a dedicated and detail oriented Legal Assistant: Civil Litigation to join the Civil Litigation Legal Services team at the London Borough of Harrow. This temporary role offers a competitive hourly rate of 16.71 - 19.62 PAYE, alongside access to high-quality training, strong career development opportunities, and 21 days of annual leave (excluding bank holidays). Key Responsibilities: Provide legal support to HB Public Law, with a focus on civil and criminal litigation. Manage and advise on legal casework on behalf of shared services councils and external clients, with the potential to rotate between teams and broaden legal expertise. Undertake legal research, draft advice, and assist solicitors across a range of matters. Support and clerk Education Exclusion Panel meetings and assist in delivering training to panel members and officers (some sessions may be held off-site or outside standard working hours). Act as a super-user of the electronic case management system, offering both administrative and technical support. Work under the supervision of qualified legal professionals while maintaining accurate and up-to-date files. Candidate Requirements: Previous experience working within a legal environment. Strong interpersonal and teamwork skills, with the ability to work collaboratively with legal teams. Excellent verbal and written communication skills, with the ability to draft clear legal advice and engage with internal stakeholders. Experience managing your own civil litigation caseload independently. Proven ability to deliver legal advice or training in public or group settings. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Sep 01, 2025
Seasonal
Position : Legal Assistant: Civil Litigation Location : London Borough of Harrow, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership, on behalf of the London Borough of Harrow Contract Type: Temporary (initial 3-month contract, with potential for extension) Working Hours: Monday to Friday, 09:00 - 17:00 Work Arrangement: Hybrid (based at Harrow Civic Hub) Pertemps is looking for a dedicated and detail oriented Legal Assistant: Civil Litigation to join the Civil Litigation Legal Services team at the London Borough of Harrow. This temporary role offers a competitive hourly rate of 16.71 - 19.62 PAYE, alongside access to high-quality training, strong career development opportunities, and 21 days of annual leave (excluding bank holidays). Key Responsibilities: Provide legal support to HB Public Law, with a focus on civil and criminal litigation. Manage and advise on legal casework on behalf of shared services councils and external clients, with the potential to rotate between teams and broaden legal expertise. Undertake legal research, draft advice, and assist solicitors across a range of matters. Support and clerk Education Exclusion Panel meetings and assist in delivering training to panel members and officers (some sessions may be held off-site or outside standard working hours). Act as a super-user of the electronic case management system, offering both administrative and technical support. Work under the supervision of qualified legal professionals while maintaining accurate and up-to-date files. Candidate Requirements: Previous experience working within a legal environment. Strong interpersonal and teamwork skills, with the ability to work collaboratively with legal teams. Excellent verbal and written communication skills, with the ability to draft clear legal advice and engage with internal stakeholders. Experience managing your own civil litigation caseload independently. Proven ability to deliver legal advice or training in public or group settings. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
