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About Us The City of London Corporation manages 11,000 acres of land in and around London, welcoming millions of visitors annually. The North London Open Spaces (NLOS) section oversees c. 1,000 acres of that portfolio and includes some of the UK's most iconic urban greenspaces, including: Hampstead Heath (including Golders Hill Park, Parliament Hill Fields, and Heath Extension) Highgate Wood Queen s Park West Ham Park These beloved green spaces boast spectacular landscapes and vistas, ancient woodland, diverse wildlife, world class sporting and athletics facilities, and heritage assets. We work closely with local communities and stakeholders to preserve and enhance these natural assets, helping to make London one of the most liveable large cities in the world. About the Role This is a rare opportunity to take a senior leadership role at North London Open Spaces, and directly contribute to and make a meaningful impact in the conservation and protection of these cherished green spaces. As a member of the senior management team, the successful candidate will serve as the primary subject matter expert at NLOS for nature conservation, conceiving and leading on initiatives, advising colleagues, and working collaboratively both internally and externally. They will have responsibility for overseeing the day-to-day management of most of Hampstead Heath and all of Highgate Wood, and will also oversee a number of services that function across and support the four open spaces (eg, arboriculture and tree management, waste and recycling, conservation, and ecology). For the better performance of their duties, the Head of Conservation will be required to reside in accommodation that is provided on site and will be scheduled onto an on-call and duty manager rota with other colleagues. Key Responsibilities Serve as the primary subject matter expert for nature conservation at Hampstead Heath, Highgate Wood, Queen s Park, and West Ham Park Oversee the day-to-day management of Highgate Wood and most of Hampstead Heath Oversee arboriculture / tree management, waste management, conservation, habitat creation/restoration and management, wildlife management, water body management, and climate change adaptation across North London Open Spaces Lead and motivate a team of 25-30 multi-skilled professionals committed to the conservation of these four sites Ensure compliance with all applicable legislation, including environmental protection, climate change, nature recovery, wildlife protection, flood risk management, and health and safety. About You We are looking for a high-energy and innovative leader with a strong background in nature conservation, open space management, and team leadership. The successful candidate will bring: Demonstrable experience in managing complex public open spaces. Comprehensive experience developing and delivering biodiversity and land management programmes and projects in a range of habitats, ideally within an urban setting. Significant experience managing complex conservation work and projects across varied landscapes Significant knowledge of biodiversity and wildlife management, including land and water management. Strong experience managing a diverse team of professionals in an operational environment. Experience of implementing legislation and policy relevant to biodiversity conservation, planning guidance, and site designation for wildlife conservation and species status designations. A highly creative, entrepreneurial and can do approach to problem solving, with the ability to remain resilient in the face of challenges. Strong quantitative skills and comfort interrogating and analysing data and budgets. Why Join Us? Opportunity to join a prestigious organisation that protects some of London s most treasured landscapes. Lead through a high-impact role with the opportunity to shape the future of these iconic spaces. Work within a supportive and collaborative team that is committed to conservation and community engagement. Work across multiple iconic sites. Competitive salary and benefits package. How to Apply If you are excited about the opportunity to play a pivotal role in preserving and enhancing London s most cherished green spaces, we d love to hear from you. Provisional Interview dates: W/C 6th October & 13th October 2025 Closing date: 12 Noon on Monday 22nd September 2025 To apply please click the Apply button. The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community. We reserve the right to close the advert earlier should we receive a high number of applications. Because our roles are so varied, we don t have a one size fits all policy for workplace attendance. How many days a week you ll be required to attend your workplace will depend on the requirements of your role. It s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs. For more information on our categories for workplace attendance, please view our guide . We will be reviewing this policy and approach at regular intervals to ensure we re meeting our attendance needs.

The role: As a Billing Team Leader, you will have an integral part to play in managing a team of invoice validators, ensuring billing data accuracy and completeness, and that the correct bills are paid on time. Main Duties & Responsibilities: Leadership Lead the Billing team, fostering a high-performance culture. Set goals for the team that align with the Consultancy and wider ZTP goals. Conduct 121s and performance reviews. Coach and develop team members, promoting professional growth and ensuring high performance standards. Support the team with improving accuracy, efficiency and attention to detail. Support in the development and maintenance of training materials. Effectively manage resource allocation, workload distribution, and project assignments to optimise team productivity and client satisfaction. Responsible for escalated queries, or complex validation. Serve as the point of contact for the billing team when the Billing Team Manager is on leave or unavailable. Manage the team to deliver all their KPIs and SLAs. Conduct regular team meetings to communicate updates, resolve issues, and share best practices. Assist the Billing Team Manager in fostering an efficient and collaborative team culture across the whole Billing team. Invoice Validation Oversee the effective obtaining bills from supplier portals, emails, over the phone, and other sources. Project manage the team to work with our suppliers to ensure that all meters are moved onto EDI. Perform accurate and timely validation of both EDI and paper bills for all suppliers and utility types, including gas, electricity, water, heat, MOP, and other commodities. Ensure PDF copy bills are uploaded as required by client. Identify and resolve invoice validation discrepancies with suppliers and see through to resolution. Work with our internal teams to ensure our internal systems are updated with accurate information / data to maintain accuracy Investigate and respond to any internal, client, supplier and third-party queries through to completion. Review and update tasks. Reporting Payment files issued on the agreed day. Updating and issuing of clients reports, in accordance with SLA s. Responsibility for the consistent reporting of missing bills and dispute reports in the agreed format, which are provided to suppliers, internal stakeholders and clients. Support the Billing Team Manager with the regular and consistent internal and external KPI/SLA reporting. Quality Assurance Implement of robust quality assurance measures to ensure consistently high standards of service and product excellence. Conduct quality checks on completed validations to ensure accuracy and compliance with standards. Complete periodic audits of the validation process and implement corrective actions as necessary. Continuous Improvement Drive innovation in the teams processes, leveraging our software. Spot inefficiencies with systems and processes and suggest changes or developments Drive operational efficiency and effectiveness across the team, optimising processes, systems, and resources to maximise productivity and minimise costs. Stay updated with industry developments, to ensure that the ZTP systems and products are being developed to meet our clients requirements. Collaboration, Stakeholder Engagement & Relationship Management Develop and maintain strong relationships with energy suppliers to enable the effective delivery of contracted services. Attend client meetings as required. Work closely with the account management teams to ensure client satisfaction and retention. Collaborate with our internal teams to ensure our internal systems are updated with accurate information / data to maintain accuracy. Work closely with the account management teams to ensure client satisfaction and retention. Collaborate with the Services teams (debt, accruals, recharging) to support in the effective delivery of these ZTP services. Person Specification: First of foremost, we are seeking someone who is driven and proactive, that comes from the Energy Industry and has prevous experience in a team leader position. Experience Required: 3+ years experience in an Energy Consultancy / Bill Validation, including knowledge of bill validation software. Min. 1 years experience leading a team. Essential: Strong understanding of the energy industry. Excellent understanding of the bill validation process, and all elements of a utility bill. Good knowledge of Microsoft packages (Outlook, Teams, Sharepoint, Onenote). Intermediate Excel, such as pivot tables, lookups, concatenate. Desired: Energy brokerage/consultancy experience Advanced excel skills Power BI Skills Required: Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Strong negotiation and contract management skills. Excellent communication and presentation skills, with the ability to explain complex concepts to non-experts. High degree of accuracy and excellent attention to detail. Strong analytical and problem-solving abilities. Build and manage interpersonal relationships at all levels Emotional intelligence Strong communication skills, both written and verbal. Excellent quantitative and analytical skills. Proactive and think outside the box Works well under pressure Critical thinking and problem-solving Strategic thinking Excellent organizational skills, attention to detail and time management Ability to work in a fast-paced and dynamic environment, managing multiple tasks and priorities effectively. Other Characteristics: Personal style that is in line with the ZTP culture, values and behaviours Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business Structured problem solving, analysis & methodical mindset Self-motivated individual with initiative to prioritize workloads and tasks Commercial awareness Patient Creative Manage multiple projects at the same time High degree of independent judgement Resilience and adaptable to change Positive attitude ZTP Company Benefits: Competitive Compensation Package. 25 Days Annual Leave plus UK Public Holidays. Vision Reimbursement. Flu Vaccine Reimbursement. EAP. Nursey & Childcare Salary Sacrifice Scheme. Pension. Family Friendly Policies. Remote Working. Flexible Working Options. We Work Office Membership. Quarterly Team Get Togethers. Recognition Scheme. Referral Scheme. 1 Day Paid for Volunteering to Support Local Community. Home Office Set Up. Learning & Development Opportunities. Career Pathways & Promotion Opportunities.