91 jobs found

The Senior Clinical Trial Manager will be responsible for managing clinical trial sites from study startup throughout the course of the clinical trials until site close out. They will work to oversee that all aspects of the conduct of the trial sites and or across their assigned assets are in compliance with the study protocol, study operation plans, ICH current GCPs, and regulatory requirements. They will work collaboratively with the Sponsor Clinical Project Manager (CPM), Clinical Research Organization (CRO) representative(s), vendors and other Sponsor functional departments (as required) to drive start-up and ongoing oversight of clinical studies. They may have direct reports of Clinical Trial Managers across the clinical operations portfolios ensuring their clinical program deliverables are delivered to time, cost and quality. Responsabilities: Participate in the planning, implementation and management of sponsor clinical trials/assets in compliance with industry regulations, ICH-GCP and applicable sponsor controlled documents. Oversee the site management of CROs and clinical trial sites to ensure delivery, per scope of work or contractual agreements, meet recruitment targets and deliver high quality data on time. Track site visit and trip report metrics; data quality concerns and site level trending of protocol deviations. Conduct oversight site visits including pharmacy visits, as required, to evaluate site and CRA performance and ensure adherence to study protocols, study operation plans, ICH GCP and regulatory requirements Attend and assist, as required, at Initiation visits to confirm site training of therapeutic indication(s) and associated study procedures (e.g. Pharmacy training) and help build and foster sponsor-CRO-Investigator - site relationships Review a percentage of CRA monitoring trip reports, ensuring oversight of CRO CRA and Site compliance with protocol, study plans, SOPs and ICH and GCPs, escalate identified report issues and ensure CRO study team resolve identified concerns • Collaborate with sponsor CPM and sponsor Medical Monitor for country and site identification, feasibility and selection to optimize processes to ensure efficient start-up timelines are met. Manage study start up in collaboration with internal and external project teams (e.g. sponsor Project Manager, Regulatory, Clinical Supplies, Third Party Vendors, CRO) to ensure start up timelines are clearly defined and implemented, working to identify any risks and resolving any issues. Act as subject matter expert for assigned protocols for study related issues, protocol and clinical operational queries arising from CRO, IRB/IECs/RAs, Third Party Vendors and sites. Provide routine updates to the internal project team on study status/issues Manages the CRO/clinical trial site during start-up activities including, but not limited to, budget and contract negotiations, IRB/EC submissions and response and facilitation of essential document collection Provide direction and support to the CPM in ensuring consistency of Clinical Operations processes across clinical trials and regions, identifying areas where trial specific or regional differences are appropriate. Manages consistency of Clinical Operations processes across clinical trials and regions, identifying areas where trial specific or regional differences are appropriate Works cross-functionally with other sponsor departments (Clinical Supplies, Quality Assurance, Regulatory Affairs) to ensure all clinical trial activities performed by sponsor as a Sponsor are performed according to study requirements and timelines. Contribute to the development and/or participate in the review of study related documents including (but not limited to) site feasibility, protocol, informed consent documents (master and/or site specific), budgets, monitoring plans, regulatory and start-up plans, patient recruitment plans, pharmacy and lab manuals, case report form development and training materials Execute and/or deliver trial specific training as required Review of open action items and data trends; working with CROs to escalate and resolve identified issues to ensure standards for monitoring and reporting are met as well as to ensure better efficiencies and execution of our studies Contribute to the development of and oversees implementation of patient recruitment and retention strategies and acts on any deviations from plan Support study team with site selection while optimizing start-up processes to ensure efficient start-up timelines are met. Attend and present at Investigator Meetings on Clinical Operations topics, as required May oversee the accurate, timely, and complete tracking of laboratory samples May represent Clinical Operations in cross-functional initiatives (e.g., start-up, continued process improvements with CROs). Contribute to the development and/or participate in the review of sponsor SOPs, Work Instructions and team policies Contribute to preparation of investigator newsletters or email newsflashes. Supports the internal and external project teams with audits/inspection readiness and activities, resolution of audit/inspection findings and contribution to CAPAs as required Oversight of direct report(s) study execution and procedures as required to ensure regulatory compliance of protocol activities, if appropriate Accountable for ensuring all study deliverables and milestones are met with quality and within timelines Provide direction and support to direct report(s) to ensure consistent approach and process to study execution and procedures amongst various program assets Provides support/escalation point for direct reports as needed Profile: At least 8 years of relevant clinical operational experience in a biotechnology/pharmaceutical company, and/or CRO Working knowledge of GCP, ICH, GDP and relevant CFRs is required; familiarity with MHRA/EMA/CHMP regulations and guidelines and other international regulatory requirements is a plus Experience with start-up and initiation of clinical trial sites Experience creating and maintaining healthy and creative relationships with clinical trial sites and Principal Investigators, helping to support and influence where required Ability to communicate and coordinate activities with the internal team, clinical sites and vendors Proactively identify project challenges/risks and appropriate corrective actions to the internal study teams and work with internal team, clinical sites and vendors on resolutions with minimal supervision Ability to work independently Experience presenting high level presentations, both orally and in writing Knowledge of and experience with immunotherapies and/or Oncology At least 2 years of on-site monitoring experience IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

Job Overview Provide oversight and leadership to Senior Global Trial managers (SGTMs) for project productivity, delivery and quality resulting in strong financial performance and customer satisfaction. Work with Clinical teams to focus on leveraging deep therapeutic expertise and IQVIA solutions to drive operational excellence and strategic leadership with our customers. Direct and manage an assigned team of clinical leads who lead or support studies or programs to make sure quality, time and budget deliverables are met to the Sponsor's satisfaction and in accordance with Standard Operating Procedures (SOPs), policies and practices. Ensure Clinical leads are trained and individual development is aligned and in place to meet project and organizational needs. Attract, develop and retain talent. Essential Functions • Ensure clinical delivery of assigned projects in compliance with regulatory requirements (International Conference on Harmonization (ICH)-Good Clinical Practice (GCP), protocol), customer requirements (contract), and internal requirements (policies, Standard Operating Procedures (SOPs), project plans). Ensure all Clinical Leads (CLs) obtain Fundamental Good Clinical Practices (GCP) accreditation during a two year cycle. • Actively engage with SGTMs to review project performance and deliverables. Address performance issues and/or escalations by working to create action/recovery plans. Ensure compliance to the Clinical Leads (CL) metrics dashboard of all direct reports. Foster an environment where lessons learned are shared within the team. • Ensure compliance on the overall Risk Management process including risks that are escalating into issues. Work with SGTMs on identification of risks that can lead to processes improvement/standardization across the organization. • Ensure compliance to quality management processes that apply to all projects. Support quality initiatives and ensure quality metrics are met at all times. • Mentor SGTMs to manage clinical aspects of Project Finances, Support to understand the scope of clinical delivery and create plans to deliver against this scope and to monitor and manage changes against baseline and identify additional service opportunities or out of scope work. • Coach SGTMs to identify Out of Scope items, discuss impact and proactively suggest remediation plans when considering risks/delays and to determine appropriate action. Discuss and promote proactive identification of milestone risks by SGTMs • Actively review project level clinical metrics with SGTMs to ensure compliance and accuracy of data. Support SGTMs during Project Review Meetings . Ensure compliance to all critical data fields within Project Management systems/ applicable trackers. Coach SGTMs on running and reviewing various project reports • Resourcing and Talent planning of the SGTM team. Manage the team at project level to successfully deliver the project through the establishment of high-quality operational plans and guidance as well as project related trainings. • Conduct progress reviews and evaluations in addition to create contingency plans to mitigate project, program-level and enterprise risks. • Mentor SGTMs for further development and ensure they follow an Individual development plan. Qualifications • Bachelor's Degree Bachelor's Degree in life sciences or related field required Req • Requires 10 years of clinical research experience including 6 years leadership experience, multi-regional and global focus or equivalent combination of education, training and experience. • Requires broad management knowledge to lead cross-regional teams, and well as the ability to influence others outside of own job area regarding policies, procedures, and goals. • Knowledge of clinical trials - In depth knowledge and skill in applying, applicable clinical research regulatory requirements i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines. Strong understanding of the Clinical Research Industry and the relevant environments in which it operates.; • People Management - Proven ability to manage a team and work alongside others in a global environment to deliver results whilst meeting quality and timeline metrics. Provides others with a clear direction, delegates work appropriately and fairly, motivates and empowers others, monitors/manages performance and provides feedback and coaching, recruits, develops and retains staff of a high caliber. Effective mentoring and training skills, fostering learning and knowledge sharing with colleagues • Collaboration - Ability to work across geographies displaying high awareness and understanding of cultural differences. Ability to establish and maintain effective working relationships with coworkers, managers and clients. • Leadership - Ability to successfully manage competing priorities. Excellent customer service skills and demonstrated ability to understand customer needs, have difficult conversations with internal stakeholders and customers as well as negotiate solutions. Good judgment and decision making skills. • Organization - Strong presentation skills. Strong organizational and problem-solving skills. Demonstrated learning agility and openness to learning and keeping own knowledge and skill set current and evolving. Strong understanding of other IQVIA functions and their inter-relationship with Project Support Units. • Communication - Excellent communication skills, including good command of English language. • Results Oriented - Demonstrated ability to deliver results to the appropriate quality and timeline metrics. • IT Skills - Strong software and computer skills, including Microsoft Office applications. • IQVIA Core Competencies - Ability to demonstrate all IQVIA competencies (Client Focus, Collaboration, Communication, Innovation, Ownership). IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

Job overview Are you a Clinical (Project) IRT Manager with a passion for vendor excellence and study startup success? We're looking for a Vendor Startup Manager (VSM) to join our Single Sponsor Department, dedicated exclusively to Novartis. In this role, you'll bring technical expertise to accelerate vendor service delivery during the critical startup phase of global clinical trials. What We're Looking For To thrive in this role, you'll bring: Strong vendor management skills and deep knowledge of clinical trial startup processes Strategic thinking and the ability to assess risk and implement contingency plans Experience with vendor contracting, budgeting, and onboarding Excellent communication and collaboration skills across internal and external stakeholders Hands-on experience with tools like IRT, UAT (User Acceptance Testing) and UVP (Unified Vendor Portal) What You'll Do As a Vendor Startup Manager, you'll be the go-to expert for vendor service categories during study startup. Your key responsibilities include: Protocol & Specification Review - Ensure vendor input is reflected in final study specs Study Specification Worksheet (SSW) - Support vendor selection and bid process Vendor Kick-Off & Onboarding - Lead meetings and ensure readiness for DB go-live Budget & Contract Support - Review quotes and assist with negotiations Risk Mapping & Contingency Planning - Proactively identify and mitigate startup risks Performance Oversight - Monitor vendor delivery and escalate issues as needed UAT Execution - Conduct robust testing and design for IRT systems Collaboration - Partner with TVMs, VALs, Procurement, and QA to drive startup success What You'll Deliver Accelerated and high-quality vendor startup Vendor risk maps and performance tracking Audit-ready documentation and compliance Continuous improvement and best practice sharing Expertise in key service categories like Central Labs, Imaging, and Diagnostics This is a high-impact opportunity to shape the success of global clinical trials from day one. If you're ready to lead vendor startup excellence in a dynamic, sponsor-focused environment-we'd love to hear from you! This position is not eligible for UK VISA Sponsorship IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

Job Overview Core member of the Clinical Trial Team (CTT), independently managing all vendor-related aspects of global clinical trial(s) to deliver study outcomes within schedule, budget, quality/compliance and performance standards. Accountable for vendor service delivery at study level. Collaborates closely with the Vendor Start-up Manager (VSM) for selected services (central labs, electronic clinical outcomes assessment/electronic patient reported outcomes (eCOA/ePRO), interactive response technology (IRT), cardiac and respiratory diagnostics, patient recruitment and retention (PR&R), and imaging reading) during study start-up, and leverages effectively their technical and study start-up (SSU) expertise to ensure a timely study start-up. Proactively manages vendor-related risks and potential issues. Implements global vendor strategy and if required, escalates vendor issues to the VSM while keeping Vendor Program Leads informed about risks, issues, and study progress. Oversees vendor compliance at study level. Essential Functions Accountable for all vendor related operational trial deliverables, according to timelines, budget, operational procedures, quality/compliance and performance standards. Collaborates with the VSM for the VSM's category specific responsibilities. Responsible for all activities for which no VSM is assigned with, and for all of the service deliveries after Study Start-up when the VSM is no longer assigned to the study. Assigned responsibilities can include but are not limited to: • Close interaction and collaboration with study team lead and study team members during study lifetime • Review of vendor related protocol sections during protocol development • Collaborate with Vendor startup manager to the development of Study Specification Worksheet (SSW) to facilitate bid process. If no VSM is assigned to the category, drive the SSW completion. • Manages interface with vendors in cooperation with vendor partner functions • Quote/proposal review in collaboration with procurement, support contract negotiations, if required • Contributes to the development of vendor contract amendments • Accountable for vendor cost control, budget review, invoice reconciliation and PO close-out • Vendor service excellence at study level, ensures vendors meet quality and service level standards in their service delivery for the trial • Covers all vendor activities after study start-up and all categories not covered by VSMs during start-up • Initiates/co-ordinates vendor kick-off meeting for categories not covered by VSMs • Attends vendor kick-off meeting for VSM supported categories • Optimizing a frontloaded and timely study-start-up process, manages vendor-related activities for DB go live • Performs user-acceptance testing (UAT) for eCOA and IRT • Drives and monitors central vendor-related activities for site activation, compiles Final Protocol Package (FPP) required documents centrally, monitors site activation progress and addresses related issues and risk • Creates and maintains vendor-related risk maps with contingency plan for documentation in FIRST • Manages system and portal user access for vendor, sponsor and site staff, maintain access logs • Uses Unified Vendor Portal (UVP) to manage vendor • Uses Clinical Insights to manage vendors and to achieve site readiness timelines • Plans and tracks supply delivery to sites and return of equipment from sites • Interacts and collaborates with Data Ops, reviews vendor-related cycle times (e.g. DTS finalization, data transfers, DBL) • Acts as escalation point for vendor-related query management • Follow-up with countries and hubs for their vendor-related risks and issues • Document issues identified with vendor oversight/performance in FIRST tool and implements and monitors corrective action Qualifications • Bachelor's Degree Life sciences or related field Req • Requires advanced knowledge of job area, and broad knowledge of a other related job areas, typically obtained through advanced education combined with experience. Req • Requires 10 years clinical research experience including 6 years of project management experience or equivalent combination of education, training and experience. Req • Knowledge of clinical trials - Knowledge of clinical trial conduct and skill in applying applicable clinical research regulatory requirements i.e. ICH GCP and relevant local laws, regulations and guidelines, towards clinical trial conduct. Broad protocol knowledge, therapeutic knowledge desired. Good understanding of the competitive environment and how to communicate/demonstrate value through IQVIA solutions. • Proven track record managing complex studies • Very good knowledge of clinical trial design and mapping to supplier requirements • Thorough and technical understanding of specifications for supplier provided services • User Acceptance testing for eCOA and IRT • Site collaboration and site activation • Vendor management; outsourcing, contracting, sourcing, of clinical services • Communication - Strong written and verbal communication skills including good command of English language Strong presentation skills. Requires strong negotiation and customer management skills. • Problem solving - Strong problem solving skills. • Leadership - Ability to work through others to deliver results to the appropriate quality and timeline metrics, monitoring/managing performance and providing feedback, experience productively partnering cross functionally and with customers to advance work effectively and efficiently. Ability to make decisions, bringing clarity to disparate information to inform actions and drive results. • Organisation - Planning, time management and prioritization skills Ability to organize resources needed to accomplish tasks, set objectives and provide clear direction to others, experience planning activities in advance and taking account of possible changing circumstances. • Prioritisation - Ability to handle conflicting priorities. Ability to work strategically to realize project goals, identifying and developing positive and compelling visions for the successful delivery of the project. • Quality - Attention to detail and accuracy in work. • Quality - Results-oriented approach to work delivery and output. Demonstrated learning agility and openness to learning and keeping own knowledge and skill set current and evolving. • IT skills - Good software and computer skills, including MS Office applications including but not limited to Microsoft Word, Excel and PowerPoint. • Collaboration - Ability to establish and maintain effective working relationships with co-workers, managers and clients. Excellent customer service skills and demonstrated ability to understand customer needs. Effective mentoring and training skills, fostering learning and knowledge sharing with colleagues. • Cross-collaboration - Ability to work across geographies displaying high awareness and understanding of cultural differences Good understanding of other IQVIA functions and their inter-relationship with Project Leadership. • Finances - Good understanding Please note this role is not eligible for the UK visa sponsorship. of project financials including experience managing, contractual obligations and implications. • Audit & inspection readiness and management • Comfort with Ambiguity; Ability to maintain productivity and focus when goals, roles, or processes are not clearly defined. • IQVIA Core Competencies - Ability to demonstrate all IQVIA competencies (Client Focus, Collaboration, Communication, Innovation and Ownership). Please note this role is not eligible for the UK visa sponsorship. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

About Us Reading Community Learning Centre (RCLC) is a vibrant and inclusive charity supporting migrant, refugee, and asylum-seeking, ethnic minority women in Reading. We provide a safe and welcoming space for learning, advocacy, and community building empowering women to thrive and fostering social equality. The Role We re looking for a passionate and experienced Centre Manager to lead the day-to-day operations of our Centre. This is a rewarding opportunity for a motivated woman with a strong background in community work, education, or charity management who is ready to make a meaningful impact. Working closely with the CEO, the Centre Manager will help shape the delivery of our programmes, ensure smooth operations, and lead a team of volunteers and manage staff in the absence of the CEO. Key Responsibilities Oversee the safe and inclusive daily operations of the Centre Support strategic planning and policy implementation Manage facilities and ensure health & safety compliance Coordinate learning programmes, outreach events, and community activities Maintain admin systems and contribute to financial oversight Build and manage external partnerships Recruit, train, and support volunteers What We re Looking For Proven experience in centre/office/facilities/charity administration Knowledge of safeguarding, equality, data protection, and Prevent duties Strong communication and organisational skills Experience managing teams in educational or community settings A deep commitment to empowering women and marginalised groups What We Offer Annual Salary of £21,000 £22,800 (based on 0.6 FTE) 28 days full time equivalent annual leave (17 days if working 21 hours per week) Pension scheme via The People s Pension Flexible working (some work-from-home) A supportive, purpose-driven environment

Group Practice Manager Salary £55-65K Flexibility for Part time or Full time We are proud to be supporting a progressive and values-driven private healthcare organisation in their search for a Group Practice Manager. Job Summary The Group Practice Manager will take overall responsibility for the operational leadership and management of their multi Practices. This is a pivotal role, directly supervising a team that includes 2 Deputies, 4 Site Managers/Leads, an Assistant Service Manager, and other staff as required. You will be accountable for delivering high standards of leadership, operational oversight, and service delivery, while fostering a culture of collaboration, innovation, and continuous improvement. The role offers flexibility and could be part-time depending on the candidate, but it will require adaptability to meet the evolving needs of the business. Key Responsibilities Operational Leadership & Practice Oversight Lead the day-to-day operations of Practices across Coventry, ensuring smooth, efficient, and high-quality service delivery. Foster strong communication channels between practices, staff, service users, and the Alliance to ensure transparency and collaboration. Collaborate with Data Analysts and Practice teams to develop and maintain robust performance reporting tools, providing regular updates on progress, risks, and opportunities to the Head of Operations. Strategic Planning & Performance Management Support the development of clear, measurable objectives and outcomes, implementing corrective actions when needed to ensure continuous improvement. Supervise and mentor the Practice Management team, providing daily guidance and formal supervision to build a high-performing, motivated workforce. Facilitate and lead formal meetings, training sessions, and updates occasionally off-site and outside standard hours to support staff development and service excellence. Team Development & Workforce Planning Delegate responsibilities effectively, ensuring staff receive appropriate support, supervision, and training tailored to their development needs. Monitor workloads, deadlines, and performance across practices, producing insightful reports to inform decision-making. Oversee recruitment, induction, and ongoing development of new staff, contributing to a culture of learning and growth. Quality Assurance & Compliance Drive quality improvement by auditing QOF and Enhanced Services performance to maximise income and service impact. Stay abreast of primary care IT developments, including DoH initiatives like EPRs and disease coding, and ensure timely updates to the management team. Ensure compliance with NHS and statutory obligations, working closely with the Safety & Quality team and CRGPA colleagues to develop and implement new protocols. Culture & Engagement Cultivate a positive, inclusive environment where all team members feel valued and empowered to contribute to practice development. Promote a culture of innovation and continuous improvement, encouraging adaptability and proactive change management. Lead the development and management of the Practice/PCN Patient Participation Group (PPG), ensuring effective recruitment and engagement systems are in place. Service Excellence & Patient Experience Take a strategic approach to enhancing patient services, ensuring alignment with local and national guidelines. Oversee appointment systems, repeat prescribing processes, and patient access strategies to meet demand and improve satisfaction. Maintain robust systems for patient feedback, complaints, and significant event reporting, ensuring learning is shared and acted upon. Collaboration & Stakeholder Engagement Build strong partnerships with internal teams, external stakeholders, PCNs, and Warwick Medical School to enhance service delivery and student experience. Represent the practices within the local PCN, ensuring active participation and alignment with broader healthcare initiatives. Work flexibly across sites and within a matrix-style environment, contributing to a cohesive and integrated service model. Finance & Business Continuity Contribute to budget management and financial oversight, including petty cash coordination with the Finance Team. Ensure timely submission of claims and audits, maintaining accurate records for verification and compliance. Develop and maintain a comprehensive Business Continuity Plan tailored to the needs of Alliance Teaching Practices. Additional Duties Undertake additional responsibilities as requested by the Head of Operations, supporting the evolving needs of the Alliance. Essential Must have wider operational NHS service experience Must have Group Practice Management experience Must be enthusiastic, a great communicator, and have strong values Benefits Excellent NHS Pension NHS Fleet Car Solutions 27 days holiday Enhanced maternity/paternity package Blue Light Discount Card Employee Assistance Programme

Aftersales Manager / Service Manager - Automotive Sector Norfolk £45,000 Basic + OTE £60,000+ Lead a High-Performing Aftersales Operation Are you an experienced leader ready to take full ownership of an established Aftersales and Service department? We re seeking a forward-thinking Aftersales Manager / Service Manager to join a successful automotive business where your expertise will directly shape customer satisfaction, operational excellence, and team performance. This is a hands-on role for someone who thrives in a fast-paced environment, balances strategic oversight with day-to-day involvement, and is ready to inspire and lead a team across both Service and Parts operations. Your Key Responsibilities: Oversee the entire Aftersales operation, including the Service and Parts departments Deliver exceptional customer service aligned with manufacturer and brand standards Drive departmental profitability, cost control, and workshop efficiency Lead, coach and develop a high-performing service reception and workshop team Monitor and manage customer feedback, resolving issues with professionalism Ensure the effective handling of all warranty processes and administration Control stock, manage parts returns, and optimise inventory performance Implement effective workflow processes to maximise technician productivity Liaise with senior management on budgets, forecasts, and KPIs Maintain strong compliance across health & safety, quality control, and systems usage What We re Looking For: Proven experience in an Aftersales Manager or Service Manager role within the automotive sector Strong leadership and people management skills Commercial awareness and ability to manage department budgets and targets A solid understanding of modern automotive workshop processes Customer-centric mindset with the ability to maintain loyalty and retention Confident using dealership management systems and manufacturer platforms What s In It for You: £45,000 basic salary Realistic OTE of £60,000+ (with potential for more based on performance) A supportive leadership team and collaborative company culture Opportunities for continued professional development The chance to lead and influence a key function within a respected business This is an exciting opportunity for a skilled Aftersales or Service professional who wants to make their mark in a well-established and ambitious automotive company. Please contact Justin Murray at Big Sky Additions for further information.

Centre Manager Location: Peterborough Salary: 65-70k + 10% bonus + benefits Responsibilities: Operational Leadership & Management Provide leadership and a customer-focused approach, aligning all management activities with corporate strategy. Lead and develop on-site teams to deliver excellence in operational and customer service standards. Conduct regular site inspections to ensure high standards of cleaning, repair, and presentation, aiming for high scores in mystery shopper and CACI surveys. Manage and delegate responsibilities to the site-based team while remaining accountable. Monitor and report on key metrics such as footfall and sales data. Attend and contribute to regular asset and Joint Venture Board meetings. Tenant & Stakeholder Relations Build strong relationships with store managers to improve sales performance. Encourage tenant engagement and participation in data collection via the comm platform. Monitor tenant activities, ensuring compliance with the Occupiers Handbook. Act as a key representative for the company by engaging with local chambers of commerce, BIDs, and other relevant community groups. Liaise with the Local Authority, charities, and community groups to provide local intelligence and support asset management decisions. Financial & Strategic Oversight Control and manage all services within pre-agreed budgets, seeking efficiencies and adhering to procurement policies. Collaborate with the management surveyor on mid-year forecasts, annual service charge budgets, and year-end reconciliations. Assist with credit control and maintain awareness of tenant arrears. Develop and execute the center's environmental strategy, including waste and energy management. Work with marketing and commercialization teams to drive footfall, sales, and non-core income. Monitor competitor activity and other local issues that could impact performance. Health & Safety Implement the Health & Safety policy and ensure all on-site staff are aware of their responsibilities. Regularly update the Meridian reporting system and ensure timely action on all issues. Review and rehearse emergency and business continuity plans. Respond to and resolve all reported health and safety breaches by tenants. Provide and manage Duty Management for the center, ensuring the site is always supervised by trained personnel. About you: Senior-level experience in shopping centre management. Strong background in operational and people management. Excellent communication skills with diverse stakeholders and service partners. Proficient in data management, reporting, and financial oversight. In-depth knowledge of health and safety regulations. Customer-focused with a passion for high standards. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Description Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Clinical Lead to help us achieve our goals. Working with the Home Manager and Quality Assurance team, the Clinical Lead will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required Joining us at Elstow Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our Clinical Leads: Competitive salary and benefits package 28 days holiday (inclusive of Bank Holidays) Quality bonus scheme linked to CQC rating Workplace pension A supportive and collaborative working environment Opportunities for professional development and training Access to high street discounts via our mobile friendly HapiApp benefits platform Free onsite parking available Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply Employee Assistance Programme, occupational health support and wellbeing services Support and reimbursement of your revalidation costs and NMC annual fees. What you'll be doing: Providing strong clinical leadership and oversight, upholding the values of Hamberley and guiding the Nursing and Care teams. Supporting the Home Manager with clinical operations, including assessments of potential residents and liaison with commissioners and stakeholders. Leading and participating in clinical review meetings, GP rounds, MDT meetings, and residents'/relatives' meetings. Delivering training, mentoring, and supervision to clinical and care staff, including appraisals and ongoing development to ensure high standards of care. Overseeing medication management, electronic systems, care plans, risk assessments, DOLS, and MCA assessments. Supporting rota planning and participating in the on-call rota as required. Investigating incidents and addressing complaints or concerns to promote safe and effective care. Collaborating with the Quality Assurance team to ensure compliance and continuous improvement across clinical practices. Could you be part of our team? We are recruiting for a Clinical Lead to join our dynamic team. The successful applicant will be/have: Registered Nurse with valid NMC Pin and demonstrable post registration experience Managing or mentoring experience. Previous experience working as a Senior Nurse or staff nurse or registered nurse in a Care Home environment is desirable. People Management experience Possess committed and organised approach. A confident communicator with excellent verbal and written communication skills. If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Join us at Wixams' most stunning care home Elstow Manor is a luxurious care home in Wixams, Bedfordshire, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!

Logistics Controller / Sharnbrook, Bedfordshire / Crica £40,000 P.A. & Great Benefits / Full Time We're looking to hire a Logistics Controller to oversee the smooth flow of warehouse operations and daily logistics activity. Reporting into the Warehouse Manager, this role sits at the centre of warehouse coordination, requiring real time oversight of orders, systems, and people. You'll be responsible for the day-to-day running of key processes-from morning safety briefings and Kardex order fulfilment to vehicle dispatch and end-of-day checks. Your ability to plan and adapt based on incoming order volumes, lead a team effectively, and uphold quality and safety standards is essential. Navigator MSL is a long-established, independent distributor of plumbing, heating, and gas products to the UK merchant and OEM sectors. With over 80 years of industry experience, we operate from our Bedfordshire headquarters, supplying 4,500+ product lines and supporting over 2,000 trade customers. We're known for our strong service culture, commitment to quality, and continued investment in technology and sustainability. What's in it for me? A competitive salary of circa £40k depending on experience + Bonus Monday to Friday 40 hours per week Company Pension Free on-site parking Key responsibilities for the Logistics Controller: Conduct daily warehouse briefings including H&S reminders, team check-ins, and status updates Complete and document Health & Safety checks, and ensure a clean, tidy work environment daily Run Kardex operations & allocate staff on order size & volume, monitor pick rates & order packing quality Ensure OEM customer orders are packed accurately & On Time In Full maintain clear logs using Excel Book in and track Warehouse Stock (WHS) by priority unless instructed otherwise Manage break cover and ensure appropriate staffing during all shift periods Log & report all absentees & operational issues, including IT/system issues, enable root cause prevention Collaborate closely with the external transport provider, ensuring accurate vehicle loading, manifest completion, and timely dispatch Complete end-of-day security & safety checks including locks, alarms, & lighting shutdown of the premises Support and assist in the implementation of projects and initiatives Liaise with all areas of the business to ensure customer satisfaction and clear internal communication Key Skills and Experience: Minimum 5 years' experience in a B2B warehouse environment Excellent IT skills, with strong proficiency in MS Word, Excel and logistics systems Proven experience with warehouse management systems (WMS); Kardex system experience is a distinct advantage Willingness to work flexibly, including in shift patterns and occasional overtime Analytical and detail-oriented with a high degree of accuracy Strong communicator with proven stakeholder engagement Able to thrive in a dynamic, fast-paced environment Proactive, reliable, and values compliance and teamwork What's Next? If you have desire and skills required to take on this Logistics Controller position, APPLY NOW for immediate consideration.

Fixed Term Contract until 31st March 2026 We are looking for an experienced Community Engagement & Investment Manager to lead the development and execution of our Customer Engagement and Community Investment strategy, ensuring alignment with our goals and objectives. Take control of the development and delivery, ensuring both have a lasting, positive impact on the communities we serve putting the customer voice at the heart of decision-making. You will provide inspirational leadership to the Community Investment Team, pushing for a culture of excellence and innovation in community engagement. Develop and lead the strategic and operational approach, ensuring that customer insight meaningfully drives decision-making on policies, processes and service improvements as well as working closely across the organisation to maximise social impact and outcomes. You will build and maintain strategic partnerships at local and regional levels to optimise the use of internal resources and secure external funding for RBH communities. You will set clear performance targets for the Community Investment team, regularly monitor progress, and identify areas for support to make sure delivery against strategic priorities and consistent improvement in team performance. You will manage the budget, ensuring value for money through effective financial oversight. We are searching for a candidate with proven experience in leading customer engagement or community investment initiatives and strong commitment to the values of the social housing sector with an understanding of the regulatory, compliance and legislative frameworks. You must be able to demonstrate success in customer involvement and engagement that has led to improvements in services and customer experience. Act with integrity, respect, flexibility and always encourage innovative ideas and new ways of working with a positive attitude. Always strive for more, setting high standards and continuous focus on delivery and support whilst pushing to achieve organisational goals. What's in it for you? As an RBH employee, you will receive a range of fantastic benefits, including: - Holiday entitlement - 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years' service. Part time employees will receive a pro rata entitlement. Ability to purchase up to an additional week leave per year. A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8% Healthcare - automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few. You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues. Plus, many more Please refer to the attached Job Description in the supporting documents section upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates